At Novotel Cardiff Centre, pets are allowed for an additional fee. Your dog or cat is welcome subject to the presentation of a rabies certificate. Please note that pets must be kept on a leash in public areas and are not permitted in dining areas.

Novotel Cardiff Centre 4 stars

Name: Hotels near Cardiff Bay | Novotel Cardiff Centre Hotel | Accor - ALL
Address: Schooner Way, Atlantic Wharf, CARDIFF, CF10 4RT, GB
Telephone: +442921132800
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 1,396 reviews

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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

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Novotel Cardiff Centre

Hotel that makes every moment matter

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St Davids Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Welcome to Novotel Cardiff Centre! Enjoy unparalleled comfort, impeccable service, and the vibrant city at your doorstep. We're here to make your stay extraordinary. Relax, indulge, and savour the moments.

Karen Matthews, Hotel Management

Hotel extras

Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym
Central location, located near the major shopping district
Vibrant Food and Beverage
Payable parking
Exclusive Balcony Rooms with amazing views

Our accommodation(s)

Room

Standard Room with Queen bed + convertible Sofa

4 pers. max

Bedding 1 x Queen size bed(s)

See availabilities

Room

Superior room with Queen bed

2 pers. max

Bedding 1 x Queen size bed(s)

See availabilities

Room

Executive Room with Queen bed

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Junior Suite 1 Queen bed with Balcony for 2 Adults

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)
Views: Patio

See availabilities

Room

Junior Suite 1 Queen bed and sofa bed with Balcony for 2 Adult and 2 Children

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: Patio

See availabilities

Room

Suite 1 Queen bed and sofa bed with Balcony 2 Adult and 2 Children

4 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: Patio
Most of the accommodation: Balcony or Terrace or Dining room / area or Additional living room / area

See availabilities

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

+44 29 2113 2800

+44 29 2048 1491

Railway station
Airport
Ferries

Cardiff Queen Street

Railway station

Access: 1.61 km / 1 mi 18 min walk / 5 min drive

Cardiff Central

Railway station

Access: 1.61 km / 1 mi 5 min walk / 2 min drive

Cardiff Airport (CWL)

Airport

Access: 21.08 km / 13.1 mi 28 min drive

Bristol Airport (BRS)

Airport

Access: 80.13 km / 49.8 mi 1 hrs 13 min drive

Fishguard Ferry Port

Ferries

Access: 173.77 km / 108 mi 2 hrs 17 min drive

London Heathrow Airport (LHR)

Airport

Access: 218.82 km / 136 mi 2 hrs 30 min drive

UGC Complex

Cinema district

Access: 800 m / 0.5 mi 2 min walk

Cardiff Castle

Tourist attraction

Access: 1.3 km / 0.81 mi 10 min walk / 5 min drive

Wales Millennium Centre

Entertainment/theatre district

Access: 1.45 km / 0.9 mi 4 min drive

National Museum Cardiff

Museums

Access: 2.25 km / 1.4 mi 7 min drive

Cardiff City Stadium

Sports centre

Access: 7.08 km / 4.4 mi 10 min drive

St. Fagans Museum of History

Museums

Access: 8.85 km / 5.5 mi 25 min drive

Principality Stadium

Sports centre

Cardiff Bay

Marina

Access: 1.61 km / 1 mi 10 min walk / 2 min drive

Dyffryn Gardens - National Trust

National park

Access: 6.76 km / 4.2 mi 17 min drive

Cardiff University Sports Fields

Park

Access: 6.92 km / 4.3 mi 18 min drive

Wye Valley (AONB)

National park

Access: 53.1 km / 33 mi 48 min drive

Bannau Brycheiniog National Park

National park

Access: 53.9 km / 33.5 mi 56 min drive

Wenvoe Castle Golf Club

Park

St David's Dewi Sant

Shopping centre/mall

Access: 800 m / 0.5 mi 5 min walk

Newport Town Centre

Shopping district

Access: 24.14 km / 15 mi 30 min drive

Bristol City Centre

Shopping district

Access: 69.19 km / 43 mi 1 hrs 2 min drive

Swansea City Centre

Shopping centre/mall

Access: 72.41 km / 45 mi 55 min drive

The Customs Shed Bar (On-site)

Bar

The Customs Shed (On-site)

Restaurant and cafe district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE CUSTOMS SHED CARDIFF

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

THE CUSTOMS SHED CARDIFF

Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.

Breakfast

Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.

Pool

We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.

Fitness center

Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 210 m² / 2260.419 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 160

Find out more

Weddings

Non contractual photo

For your special day, our hotel offers an ideal setting and attention to every detail. Our imaginative team excels at translating dream into reality. Bring us your vision and consider customized suggestion for flowers, tableware, decor and menus.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 1,396 reviews

Elizabeth B. Couples - 7/20/2026 Confirmed reviews ALL

We stayed at Novotel Cardiff for two nights to celebrate my husband’s 50th birthday and our wedding anniversary. Having paid just under £400, we expected a much higher standard. The room was tired and in poor condition. The sofa had exposed Velcro where the arm cushions had been removed, which snagged and damaged my dress. I reported it to reception, but there was no apology or empathy. There were also guests nearby playing loud music, which disrupted our stay. Breakfast was very disappointing too – the cooked food was barely warm, the plates were cold, and only the baked beans were hot. The overall hotel looked run down, and the overflowing bins in the car park on both arrival and departure left a poor impression. Overall, this was not the standard we expected from Novotel or for the price we paid. What should have been a special celebration turned into a very disappointing stay.

Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, especially as you were celebrating such a special occasion. We take comments like yours seriously and are currently looking into the concerns you've raised with the relevant departments. Once our investigation is complete, a member of our team will be in touch with you directly. Kind regards, Barbara Novotel Cardiff Centre

Leena M. Families - 7/20/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. I'm sorry to hear that parts of your stay didn't quite meet your expectations. We appreciate you highlighting the condition of the changing room lockers and your comments about breakfast, as feedback like yours helps us identify where improvements can be made. Regarding the air conditioning, we carried out a full inspection of the system in the room you stayed in following your review, and I'm pleased to confirm that it is operating correctly and reaching the expected temperature. That said, we're sorry if the room didn't feel as cool as you would have liked during your stay. While our standard rooms are not equipped with fridges, we'd always be happy to assist with storing any essential chilled items if needed. Thank you again for your honest feedback. We do hope you'll give us another opportunity to welcome you back and provide the experience we're known for. Kind regards, Barbara Novotel Cardiff Centre

Hazel H. Families - 7/20/2026 Confirmed reviews ALL

We loved where the hotel was and the overall facilities at the hotel. We were disappointed by the attention my 18 year old daughter received by some other guests. Men wearing at her, comments made. At breakfast somebody, staff I think said coffee isn't free you know. We had paid up front for 2 breakfasts as should of been known on arrival at restaurant. We have rebooked in November but my daughter doesn't want to go down to breakfast as she was humiliated. The overall hotel is ideal. This was my 55 birthday surprise and I felt let down.

Dear Guest, Thank you for taking the time to share your feedback with us. Firstly, we would like to wish you a belated happy 55th birthday. We are truly sorry to hear that parts of what should have been a special celebration left you and your daughter feeling uncomfortable and disappointed. We take your comments regarding the behaviour of other guests very seriously. All guests should feel safe, comfortable, and respected while staying with us, and we are sorry that your daughter had this experience. We will be sharing your feedback with the relevant teams so we can continue to ensure our hotel remains a welcoming environment for everyone. We are also sorry to hear about the confusion during breakfast regarding the coffee charge. We are pleased to hear that you enjoyed our location and overall facilities, and we truly appreciate that you have chosen to rebook with us in November. We hope to have the opportunity to welcome you back and provide the relaxing and enjoyable stay you originally hoped for. Kind regards, Barbara Novotel Cardiff Centre

Roden A. Couples - 7/20/2026 Confirmed reviews ALL

Dear guest, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfort of your room, the variety of breakfast options, and the friendliness of our staff. Your satisfaction is our priority. Best regards, - Eilidh Novotel Cardiff Centre

Helen C. Friends - 7/20/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to leave us a review. We're pleased to hear that you had a smooth check-in, found your room clean, and enjoyed your breakfast. It's also great to know you made the most of our leisure facilities. We appreciate your comments regarding the room and the poolside beds. Guest feedback is incredibly valuable, and we'll be sure to share your suggestions with the relevant team as we continue to make improvements throughout the hotel. We hope to have the pleasure of welcoming you back again soon. Kind regards, Barbara Novotel Cardiff Centre

Web-users rating

Other web-users rate our hotel

1,202 reviews 8.5/10 Location
2,083 reviews 5.8/10 Room
2,221 reviews 8.5/10 Service
27 reviews 6.1/10 WiFi
972 reviews 5.9/10 Comfort
968 reviews 5.9/10 Cleanliness
828 reviews 8.2/10 Breakfast
756 reviews 8.3/10 Pool

169 reviews 8.8/10 Location
318 reviews 5.4/10 Room
341 reviews 8.2/10 Service
147 reviews 5.7/10 Cleanliness
141 reviews 8.6/10 Pool
140 reviews 7.7/10 Breakfast
132 reviews 4.6/10 Comfort
73 reviews 4.9/10 Value

94 reviews 9/10 Location
187 reviews 6.9/10 Room
178 reviews 8.2/10 Service
82 reviews 6.8/10 Cleanliness
60 reviews 8.5/10 Breakfast
43 reviews 8.4/10 Pool
29 reviews 6.4/10 Vibe

44 reviews 8/10 Location
106 reviews 6.1/10 Room
96 reviews 8.3/10 Service
32 reviews 5.8/10 Amenities
29 reviews 6/10 Cleanliness
27 reviews 7.6/10 Breakfast
19 reviews 8.2/10 Pool
17 reviews 5.1/10 Value

17 reviews 8.2/10 Location
32 reviews 6.3/10 Room
23 reviews 8.3/10 Service
19 reviews 5.7/10 Cleanliness
6 reviews 5.2/10 Value
5 reviews 8.3/10 Breakfast
5 reviews 6.2/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Novotel Cardiff Centre offers a variety of accommodations including:

Standard Room with Queen bed + convertible Sofa
Superior room with Queen bed
Executive Room with Queen bed
Junior Suite 1 Queen bed with Balcony
Junior Suite 1 Queen bed and sofa bed with Balcony
Suite 1 Queen bed and sofa bed with Balcony

Families can enjoy spacious rooms with sofa beds, while business travelers can utilize rooms with dedicated work areas.

What services and amenities are available?

Novotel Cardiff Centre provides a range of amenities to enhance your stay:

Free Wi-Fi throughout the hotel
On-site private parking for an additional fee
Daily buffet breakfast for an additional fee
Heated indoor pool, sauna, and steam room
Fitness center and gym
The Customs Shed restaurant and bar
Ten meeting rooms and business center
Pets welcome for an additional fee
Wheelchair accessible facilities

What dining options are available?

What are the check-in and check-out times?

At Novotel Cardiff Centre, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Cardiff Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.