Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.7/5 784 reviews

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Hotel Mercure Caen Côte de Nacre - Image 1
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Hotel Mercure Caen Côte de Nacre - Image 4
2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Description

Hotel extras

  • Hotel with fully renovated rooms: A/C, Chromecast TVs, Green Key certified

  • Direct access to the city centre by tram in front of the hotel

  • Bistro Mirlot: authentic French cuisine and brunch every 1st Sun of month

  • 15 minutes from the beaches

  • Free secure parking - Electric vehicle charging stations - Fitness center

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO MIRLOT

Our chef offers authentic French cuisine in an inviting, cozy and quiet setting where you can enjoy revisited classics inspired by Parisian bistros. Diners can also savor the experience on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  784 reviews

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

Our room , 125, was very clean and comfortable with an excellent tv screen for the rugby. Good parking. Very dissapointed that the restaurant was closed on a Saturday night. The staff who greeted us on arrival and departure were charming, friendly and professional. We have stayed here before and will stay again but would appreciate on site restarant/bistro facilities.

Cher David B., Je vous remercie pour vos commentaires positifs concernant votre récent séjour à l'Hôtel Mercure Caen Côte de Nacre. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et notre personnel accueillant. Cependant, je vous prie de bien vouloir accepter mes sincères excuses pour le désagrément causé par la fermeture du restaurant samedi soir. Votre suggestion concernant des installations de restauration sur place est appréciée, et je veillerai à ce qu'elle soit notée pour une considération future. Nous sommes impatients de vous accueillir à nouveau pour un autre séjour agréable. Floriane, 1ère de reception

Customer review rating 5.0/5

Miroslav H. Business - Confirmed reviews ALL

Ok

Customer review rating 5.0/5

Graham N. Couples - Confirmed reviews ALL

Our second time staying here. Very convenient and easy to access .

Cher Graham N., Nous vous remercions pour vos aimables paroles concernant votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique et accessible. Nous nous réjouissons de vous accueillir de nouveau pour une troisième visite. Floriane, 1ère de Réception

Customer review rating 2.0/5

Antoine D. Business - Confirmed reviews ALL

I stayed 2 nights in this hotel. People were very nice and very helpful. Hotel in itself is nice and clean. Rooms are large. Very good restaurant. However, my room was just behind air conditioner engines, resulting in a terrible noise all night. Also, employees must enforce rules regarding e-cigarette in the restaurant, this is not acceptable to eat next to smoking people...

Mr. D., Thank you for taking the time to share your feedback following your stay at our hotel. We are delighted to read that you appreciated the friendliness of our team, the cleanliness of the hotel, the comfort of our rooms, and the quality of our restaurant. However, we are sincerely sorry for the inconvenience you experienced. Regarding the noise you mentioned, after our technician checked, no malfunction or noise disturbance was found with the air conditioning units. Furthermore, the units are not located in the immediate vicinity of the room you occupied. Please note that our reception is open 24/7, and our staff remains available throughout your stay to assist you if needed and ensure your comfort. Regarding the e-cigarette in the restaurant, we apologize. We immediately reminded our staff of the importance of strictly enforcing the ban on vaping inside the hotel. Please be assured that we will be extra vigilant on this point to ensure the comfort of all our guests. We hope to have the pleasure of welcoming you back again soon and providing you with a fully satisfying experience. Sincerely, Jean Yves GUTH General Manager

Customer review rating 5.0/5

David B. Couples - Confirmed reviews ALL

Attentive staff as always, easy parking, restaurant on site. All boxes ticked

Cher David B., Nous vous remercions pour vos aimables commentaires concernant votre séjour parmi nous. Il est gratifiant de savoir que vous avez trouvé notre emplacement pratique et que vous avez apprécié le service attentionné de notre personnel. Nous avons hâte de vous accueillir à nouveau pour une autre expérience confortable. Floriane, 1ère de Réception

Other web-users rate our hotel

  • 179 reviews 9/10 Location
  • 346 reviews 8/10 Room
  • 413 reviews 9.2/10 Service
  • 173 reviews 8.5/10 Breakfast
  • 119 reviews 7.9/10 Cleanliness
  • 89 reviews 9.6/10 Vibe
  • 54 reviews 7.7/10 Value

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