Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

Nice large room with good ensuite. Good quality towels and bedding. The cool drinks were most welcome

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Best: friendly staff, quiet, clean, comfortable, excellent breakfast Areas to improve: room WiFi (very poor), shower gel (made my skin break out), wish you had a gym and an ice machine

Very comfortable, friendly welcome. Excellent breakfast. The only problem was that we were intially given a room that was already occupied. On going back to reception, this was quickly resolved and we were allocated another room.

Easy to find, very quiet hotel. Rooms were clean and comfortable.

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Lift broken! Rude receptionist! overall ok!

Perfect, I particularly enjoyed the "surprise" for being guest of the day, thank you. Also appreciated the D Day 75 year remembrance, very poignant. Hotel very clean and welcoming. Staff friendly and professional. Lovely food in the restaurant. A well managed and motivated team, thank you.

Hotel was decent. At checkout, the front desk staff would not give me the rate I booked. It was booked through the accor website, and I gave them all the booking information. They tried to make me pay 50% higher rate and were incapable of honoring the rate I booked.

We wanted night in Caen at a safe location -- safe as in nothing goofy likely to happen -- and the Mecure fit the bill as expected. Staff wa fine (restaurant a little indifferent but got the job done) and the room was clean and quiet. Seemed like maybe a handicap room? We didn't need that but it was ok.

Very helpful staff on reception late evening and morning. Felt very welcomed. Good location and plenty of car space.

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Enjoyable stay at the Mercure. We like the overall quality level and value for money achieved across the different hotels of the brand. This one is slightly overpriced for being relatively far outside of town (including tram lines being down at the moment which we have not been made aware of prior to our stay). Breakfast is nice, relatively wide choice. Our shower was clogged and room soundproofing could be improved. We only got 1 bottle of water in the room and 1 welcome drink (accor loyalty card) while staying with 2 people in the room. First time this happened.

Clean hotel, friendly staff. If I had to make one remark it would be the lack of a fridge in the room which in all honesty at those prices should be standard.

As always a warm welcome. Nice room with comfortable bed good bathroom facilities & wifi. Even though our checkintime was late evening we were offered dinner & welcome drink. Breakfast was well up to standard despite coach parties being catered for. We look forward to our next stay.