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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

Customer review rating 4.4/5 2,076 reviews

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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
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+ 18 Services

Hotel extras

  • North Peripheral Access Exit 5

  • Free private parking

  • "Citis" streetcar station, direct access to downtown

  • Setting up a new elevator

  • BeIN Sports TV Channels in all rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200 herouville saint clair
france

Tel: +33231440505

Fax: (+33)0231449594

Check-in from 13h00

Check out up to 12h00

  • HEROUVILLE-ST-CLAIR/VENOIX :  8 CITIS

  • COTE DE NACRE :  EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR :  A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodation(s)

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LE RESTO D'A COTE

Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

The modern "Le Resto d'à Côté" bar is open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,076 reviews

tripadvisor

TripAdvisor Rating 4.0/5

443 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Pleasant Stay

Customer review rating 5.0/5

Joanne H. Couples - 18/12/2020 Confirmed reviews ALL

Car parking is free, well lit up at night and protected by a security barrier. The room was immaculately clean with a modern ensuite. The bed was comfortable and there was a television, telephone and charger point in the room, also tea/coffee making facilities. I arrived late at night, during the Covid-19 pandemic. The staff were friendly and professional, I felt safe, secure and comfortable throughout my stay. I was offered the opportunity to make a request to the hotel during my online booking, I was travelling with a disabled passenger, I asked to be situated on the ground floor, I was given a very conveniently situated room, close to the reception area and the main front doors. I felt that the staff were kind and caring.

Dear JOANNE H., We very much appreciate your comments regarding your stay. We do all our best to provide you the best service despit the situation. Your compliments straight to our heart and we will share it wiith all our team. Take care and see you soon. Marion Front office manager

Satisfait

Customer review rating 4.5/5

G. Business - 08/10/2020 Confirmed reviews ALL

Ras

Cher Monsieur G., Nous vous remercions de nous faire partager votre satisfaction à la suite de votre séjour. A bientôt, Marion Chef de réception

nice stay

Customer review rating 4.5/5

Najib N. Business - 16/09/2020 Confirmed reviews ALL

BY far the cleanest room I have ever been to in a Mercure Hotel and I had the same room the next day. ( it was supposed to be a one night stay but for work reason I had to stay for another night so I rebooked same hotel and they gave me same room ) spotless ... Kudos to the cleaning lady

Dear NAJIB N., We very much appreciate your comments regarding your stay in our hotel. We will share it with our team, specially with Safa, the chambermaid who cleaned your room during your stay. Our staff work hard to offer you the best service. We hope to see you soon, Sincerely, Marion Front office manager

Nice hotel

Customer review rating 3.5/5

Natalia M. Families - 05/09/2020 Confirmed reviews ALL

The stay was pleasant enough and the hotel is pet friendly - we chose it because it allowed dogs and we were travelling with our dog this time. The first room we were allocated was very smelly as someone was clearly smoking in it and the room was not aired properly, but we were moved swiftly without any fuss to a different room. The services, cleanliness etc. were adequate, however when we were checking out I could not find stuff for over 30 minutes, no one was on the reception, the calls were going nowhere and I had to wonder into the kitchen to find someone who then managed to find the reception lady. all very long-winded and strange for a 4* hotel.

Dear NATALIA M., We thank you for your feedback further to your stay. We are pleased to learn that you enjoyed it, despite the inconveniance you met at your check-out. I debriefed with the team so that does not happen again. We apologize for this, and hope that we will have the pleasure to welcome you soon again. Sincerely, Marion Front office manager

Well located

Customer review rating 4.5/5

Anne L. Families - 11/08/2020 Confirmed reviews ALL

Very friendly staff. Ideal overnight stop after crossing the Channel from Portsmouth to Ouistreham

Dear ANNE-L. B., We very much appreciate your comments regarding your stay, and we share it with all our team, specially with Sylvie and Ophélia, who welcome you every day at the breakfast. See you soon, Marion Front office manager

Nice stay

Customer review rating 4.5/5

Traveller8071 Families - 13/07/2020 Confirmed reviews ALL

Kind staff, professionnal. Clean room even if view on roof is not the best but it s like it is. Breakfast was good and quite wide even if missing food/drinks permanently even if staff did not stop to go and come back. 1 recommandation=Stop the noise of entrance door to your kitchen, it s loud, noisy and annoying. Put stoppers/rubbers/amortizers.

Dear Mrs and MrHEDIER, We very much appreciate your comments regarding your stay. We opened the hotel on 1s of July after few months, and your comments are really appreciate. I remember when you told me at the check out about the kitchen's door, I said it to my director and the necessary will be done asap. Thank you for your feedback, we hope to see you again soon. Sincerely, Marion

EXCELLENT HOTEL

Customer review rating 5.0/5

Mr B. Business - 11/02/2020 Confirmed reviews ALL

EXCELLENT MERCURE PROCHE DE TOUT

Monsieur B., C'est toujours un plaisir de vous lire, et nous sommes ravis que chacun de vos séjours soit à la hauteur de vos attentes. A bientôt, Marion Chef de réception

Enjoyable stay.

Customer review rating 5.0/5

Tim Couples - 19/01/2020 Confirmed reviews ALL

Nice room, friendly, helpful staff. Good breakfast. Satisfied clients. Thank you. It would be helpful if the the system of opening the parking barrier were were explained as a matter of course.

Dear TIMOTHY W., Thank you very much for sharing your experience in our hotel. We do everything we can to satisfy our customers, and we're delighted that you're part of it. We note your comment about the parking barrier, and we are sorry if this disturbed you. We hope to welcome you soon again, Sincerely, Marion Front office manager

Christmas New Year Road Trip

TripAdvisor rating 5.0/5

dnh1950 Friends getaway - 04/01/2020 TripAdvisor review

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Excellent.

Customer review rating 5.0/5

Thomas Solo - 02/01/2020 Confirmed reviews ALL

As always with Mercure the staff are just great. They are friendly and helpful but the receptionist on duty when I arrived after 10 pm was worth her weight in gold. My room was very good indeed.

Dear THOMAS M., Thank you very much for your positive feedback about the hotel and the staff. It was a great pleasure to welcome you. We take care to offer you the best welcome, at any time of the day and night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Front office manager

Excellent

Customer review rating 5.0/5

Kat Couples - 15/10/2019 Confirmed reviews ALL

This is a very well managed hotel, it is clean and quiet. Very comfortable and spacious.

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome, General manager

Caen base

Customer review rating 5.0/5

Derek Solo - 08/10/2019 Confirmed reviews ALL

Used hotel as base for wander around region. Calvados area and WW2 locations.

Dear DEREK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Great

Customer review rating 5.0/5

Paul H. Couples - 02/10/2019 Confirmed reviews ALL

Staff were excellent and very helpful rooms were comfortable and clean

Dear PAUL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Average

TripAdvisor rating 3.0/5

W6497NVannew Couples - 02/10/2019 TripAdvisor review

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

it was fine

Customer review rating 3.5/5

Anne U. Couples - 01/10/2019 Confirmed reviews ALL

It was ok nothing special

Dear ANNE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

A personal view

TripAdvisor rating 5.0/5

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

stopover

TripAdvisor rating 5.0/5

625graham Couples - 27/07/2019 TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

A good location for Normandy D Day

TripAdvisor rating 4.0/5

lizanneSurrey Couples - 09/06/2019 TripAdvisor review

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Hello Thank you for taking the time to send us your feed back about your last stay at the Mercure Caen Côte de Nacre We love to receive "like home" that's why we do this job. It is a great joy for us when a host gives us such compliments. Thank you and see you again Jérome General Manager

Sorry stay!

TripAdvisor rating 3.0/5

petereH5515WA Couples - 20/02/2019 TripAdvisor review

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

convenient location

TripAdvisor rating 5.0/5

ElizabethL1923 Couples - 05/10/2018 TripAdvisor review

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

Hello ElizabethL1923 We thank you for your comments The last mattresses of the Mercure range were installed at the end of August and they are really very comfortable. Sylvie and Zoé welcome you every day from 6.30am to 10am and 11am on weekends and holidays. They will make you discover the Mercure standards but also the delights we have selected (teurgoule, organic apple juice, candied apple jam, Caen shortbread and the famous cheeses) See you soon Jérome

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