excellente

Quite room and location Good service team Room clean

Car parking is free, well lit up at night and protected by a security barrier. The room was immaculately clean with a modern ensuite. The bed was comfortable and there was a television, telephone and charger point in the room, also tea/coffee making facilities. I arrived late at night, during the Covid-19 pandemic. The staff were friendly and professional, I felt safe, secure and comfortable throughout my stay. I was offered the opportunity to make a request to the hotel during my online booking, I was travelling with a disabled passenger, I asked to be situated on the ground floor, I was given a very conveniently situated room, close to the reception area and the main front doors. I felt that the staff were kind and caring.

Ras

BY far the cleanest room I have ever been to in a Mercure Hotel and I had the same room the next day. ( it was supposed to be a one night stay but for work reason I had to stay for another night so I rebooked same hotel and they gave me same room ) spotless ... Kudos to the cleaning lady

The stay was pleasant enough and the hotel is pet friendly - we chose it because it allowed dogs and we were travelling with our dog this time. The first room we were allocated was very smelly as someone was clearly smoking in it and the room was not aired properly, but we were moved swiftly without any fuss to a different room. The services, cleanliness etc. were adequate, however when we were checking out I could not find stuff for over 30 minutes, no one was on the reception, the calls were going nowhere and I had to wonder into the kitchen to find someone who then managed to find the reception lady. all very long-winded and strange for a 4* hotel.

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

One only request - put a small refrigerator in the room The food room and the service was good It is desirable for long term staying clients to have a refrigerator Please add the same in every room I will stay ina mercure again

We arrived by car from the ferry and found the hotel very easily. The parking was convenient and the rooms and facilities excellent. We did not dine in the restaurant, but did enjoy a very good breakfast the following morning before checking out. There did appear to be a number of coach parties using the hotel, but these did not cause us any problems and had left before we breakfasted!!