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Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating 4.4/5 2,198 reviews

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Hotel Mercure Caen Côte de Nacre
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+ 8 Services

Hotel extras

  • Private, enclosed, free car park

  • Direct access to the city center of Caen by tram in front of the hotel

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston
Citis
14200 herouville saint clair
france

Tel: +33231440505

Check-in from 13h00

Check out up to 12h00

  • HEROUVILLE-ST-CLAIR/VENOIX :  8 CITIS

  • COTE DE NACRE :  EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR :  A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodation(s)

Alone, as a couple or with the family, come and enjoy our different types of spacious bedrooms, air-conditioned, with courtesy tray and NUXE toiletries. For more comfort, choose our Privilege rooms.

Our restaurants and bars

LE RESTAURANT

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Non contractual photo

LE BAR

In our bar with its cozy, modern atmosphere, you will find among others: a selection of Calvados, Normandy ciders and homemade cocktails.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Hotel Mercure Caen Côte de Nacre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,198 reviews

tripadvisor

TripAdvisor Rating 4.0/5

446 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The worst Mercure I have stayed in…

TripAdvisor rating 1.0/5

khodadadkavad 25/07/2021 TripAdvisor review

The hotel is a scam. By creating a presentable lobby, it has managed to pass itself as a Mercure, which gets a 4* rating in France. But the rooms, the corridor, and the bathroom is smelly, dilapidated, and is falling apart. Dirty, disgusting carpet in the room. Even touching door knobs makes you feel dirty. The corridor leading to the rooms is falling apart, paint chipping off the walls and broken doors and windows. The room is just dirty and cheap, more like a 1 star hotel. The bathroom was bearable, but still had an old toilet and the sink area was dirty. Downgrade this to Ibis Budget.

Dear Khodadadkavad, Thank you for taking the time to write to us following your stay. We are surprised by your remarks, which we find quite extremist. Our rooms and common areas are cleaned thoroughly every day by our housekeepers. They work hard to provide you absolute comfort and talking about unsanitary conditions and poor hygiene is irrelevant and disrespectful to their work. Perhaps this is a feeling in relation to the decoration, but it remains subjective. Regarding the bedding, this is the latest generation Mercure range, which we changed less than three years ago. We are sorry if our hotel does not meet your requirements. Sincerely, Jean-Yves GUTH, General Manager

Dirty hotel not worthy of Mercure name

Customer review rating 1.0/5

Khodadad R. Couples - 23/07/2021 Confirmed reviews ALL

This hotel is a scam. Deceptive lobby leading to road motel style accommodation. Corridors are filthy and dilapidated, room carpet might give you foot fungus, and the bedding is terrible and uncomfortable. It is a 2 star hotel which has managed to gain a 4 star rating by adding a good looking lobby.

Dear KHODADAD R., Thank you for taking the time to write to us following your stay. We are surprised by your remarks, which we find quite extremist. Our rooms and common areas are cleaned thoroughly every day by our housekeepers. They work hard to provide you absolute comfort and talking about unsanitary conditions and poor hygiene is irrelevant and disrespectful to their work. Perhaps this is a feeling in relation to the decoration, but it remains subjective. Regarding the bedding, this is the latest generation Mercure range, which we changed less than three years ago. We are sorry if our hotel does not meet your requirements. Sincerely, Jean-Yves GUTH, General Manager

Very comfortable stay

Customer review rating 4.5/5

Linds Solo - 29/06/2021 Confirmed reviews ALL

Clean comfortable stay - friendly staff

Dear LAWRENCE L., Thank you very much for your positive feedback further to your stay. It was a pleasure to welcome you. It was late and you missed your ferry but you kept smiling, it was so nice. We hope to see you soon, but this time not because you miss your ferry :) Sincerely, Marion, front office manager
Customer review rating 4.5/5

Anonymous Families - 16/05/2021 Confirmed reviews ALL

excellente

Cher Monsieur S., Merci pour votre excellent retour suite à votre séjour en famille. Nous sommes ravis que, malgré une météo peu clémente, vous ayez apprécié votre séjour chez nous. A très bientôt, Marion, chef de réception

Location, quite place

Customer review rating 4.5/5

B. Business - 07/05/2021 Confirmed reviews ALL

Quite room and location Good service team Room clean

Dear MERZOUK B., We very much appreciate your comments regarding your stay. We sharing it with all our team. We are glad to be able to continue to welcome our clients in our hotel and soon, in our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion, front office manager

Pleasant Stay

Customer review rating 5.0/5

Joanne H. Couples - 18/12/2020 Confirmed reviews ALL

Car parking is free, well lit up at night and protected by a security barrier. The room was immaculately clean with a modern ensuite. The bed was comfortable and there was a television, telephone and charger point in the room, also tea/coffee making facilities. I arrived late at night, during the Covid-19 pandemic. The staff were friendly and professional, I felt safe, secure and comfortable throughout my stay. I was offered the opportunity to make a request to the hotel during my online booking, I was travelling with a disabled passenger, I asked to be situated on the ground floor, I was given a very conveniently situated room, close to the reception area and the main front doors. I felt that the staff were kind and caring.

Dear JOANNE H., We very much appreciate your comments regarding your stay. We do all our best to provide you the best service despit the situation. Your compliments straight to our heart and we will share it wiith all our team. Take care and see you soon. Marion Front office manager

Satisfait

Customer review rating 4.5/5

G. Business - 08/10/2020 Confirmed reviews ALL

Ras

Cher Monsieur G., Nous vous remercions de nous faire partager votre satisfaction à la suite de votre séjour. A bientôt, Marion Chef de réception

nice stay

Customer review rating 4.5/5

Najib N. Business - 16/09/2020 Confirmed reviews ALL

BY far the cleanest room I have ever been to in a Mercure Hotel and I had the same room the next day. ( it was supposed to be a one night stay but for work reason I had to stay for another night so I rebooked same hotel and they gave me same room ) spotless ... Kudos to the cleaning lady

Dear NAJIB N., We very much appreciate your comments regarding your stay in our hotel. We will share it with our team, specially with Safa, the chambermaid who cleaned your room during your stay. Our staff work hard to offer you the best service. We hope to see you soon, Sincerely, Marion Front office manager

Nice hotel

Customer review rating 3.5/5

Natalia M. Families - 05/09/2020 Confirmed reviews ALL

The stay was pleasant enough and the hotel is pet friendly - we chose it because it allowed dogs and we were travelling with our dog this time. The first room we were allocated was very smelly as someone was clearly smoking in it and the room was not aired properly, but we were moved swiftly without any fuss to a different room. The services, cleanliness etc. were adequate, however when we were checking out I could not find stuff for over 30 minutes, no one was on the reception, the calls were going nowhere and I had to wonder into the kitchen to find someone who then managed to find the reception lady. all very long-winded and strange for a 4* hotel.

Dear NATALIA M., We thank you for your feedback further to your stay. We are pleased to learn that you enjoyed it, despite the inconveniance you met at your check-out. I debriefed with the team so that does not happen again. We apologize for this, and hope that we will have the pleasure to welcome you soon again. Sincerely, Marion Front office manager

Well located

Customer review rating 4.5/5

Anne L. Families - 11/08/2020 Confirmed reviews ALL

Very friendly staff. Ideal overnight stop after crossing the Channel from Portsmouth to Ouistreham

Dear ANNE-L. B., We very much appreciate your comments regarding your stay, and we share it with all our team, specially with Sylvie and Ophélia, who welcome you every day at the breakfast. See you soon, Marion Front office manager

Nice stay

Customer review rating 4.5/5

Traveller8071 Families - 13/07/2020 Confirmed reviews ALL

Kind staff, professionnal. Clean room even if view on roof is not the best but it s like it is. Breakfast was good and quite wide even if missing food/drinks permanently even if staff did not stop to go and come back. 1 recommandation=Stop the noise of entrance door to your kitchen, it s loud, noisy and annoying. Put stoppers/rubbers/amortizers.

Dear Mrs and MrHEDIER, We very much appreciate your comments regarding your stay. We opened the hotel on 1s of July after few months, and your comments are really appreciate. I remember when you told me at the check out about the kitchen's door, I said it to my director and the necessary will be done asap. Thank you for your feedback, we hope to see you again soon. Sincerely, Marion

EXCELLENT HOTEL

Customer review rating 5.0/5

Mr B. Business - 11/02/2020 Confirmed reviews ALL

EXCELLENT MERCURE PROCHE DE TOUT

Monsieur B., C'est toujours un plaisir de vous lire, et nous sommes ravis que chacun de vos séjours soit à la hauteur de vos attentes. A bientôt, Marion Chef de réception

Enjoyable stay.

Customer review rating 5.0/5

Tim Couples - 19/01/2020 Confirmed reviews ALL

Nice room, friendly, helpful staff. Good breakfast. Satisfied clients. Thank you. It would be helpful if the the system of opening the parking barrier were were explained as a matter of course.

Dear TIMOTHY W., Thank you very much for sharing your experience in our hotel. We do everything we can to satisfy our customers, and we're delighted that you're part of it. We note your comment about the parking barrier, and we are sorry if this disturbed you. We hope to welcome you soon again, Sincerely, Marion Front office manager

Christmas New Year Road Trip

TripAdvisor rating 5.0/5

dnh1950 Friends getaway - 04/01/2020 TripAdvisor review

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Average

TripAdvisor rating 3.0/5

W6497NVannew Couples - 02/10/2019 TripAdvisor review

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

A personal view

TripAdvisor rating 5.0/5

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

stopover

TripAdvisor rating 5.0/5

625graham Couples - 27/07/2019 TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

A good location for Normandy D Day

TripAdvisor rating 4.0/5

lizanneSurrey Couples - 09/06/2019 TripAdvisor review

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Hello Thank you for taking the time to send us your feed back about your last stay at the Mercure Caen Côte de Nacre We love to receive "like home" that's why we do this job. It is a great joy for us when a host gives us such compliments. Thank you and see you again Jérome General Manager

Sorry stay!

TripAdvisor rating 3.0/5

petereH5515WA Couples - 20/02/2019 TripAdvisor review

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

convenient location

TripAdvisor rating 5.0/5

ElizabethL1923 Couples - 05/10/2018 TripAdvisor review

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

Hello ElizabethL1923 We thank you for your comments The last mattresses of the Mercure range were installed at the end of August and they are really very comfortable. Sylvie and Zoé welcome you every day from 6.30am to 10am and 11am on weekends and holidays. They will make you discover the Mercure standards but also the delights we have selected (teurgoule, organic apple juice, candied apple jam, Caen shortbread and the famous cheeses) See you soon Jérome

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