Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

Name: Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
Address: HEROUVILLE SAINT CLAIR, 14200, FRANCE
Telephone: (+33)2/31440505
Rating: 4.3

Customer review rating 4.3/5 1,854 reviews

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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

Hotel for travellers looking for local and authentic experiences

The team is here to help before and during your stay. See you soon!

Jean Yves GUTH, Hotel Manager

With great road transport links, and close to the tram station, this 4-star hotel offers spacious, air-conditioned rooms. Ideally situated within easy reach of the D-day beaches, a stay here is a great opportunity to explore the pearls of the Côte de Nacre. This is a perfect haven of peace and relaxation for business travellers and families alike. It is also a great venue for events and business seminars as well as for leisure activities.

With attractions such as the Château Ducal, the Abbaye aux Hommes, Abbaye aux Dames and the war memorial close at hand, as well as the draw of traditional Normandy cuisine and casinos, there are plenty of opportunities to discover the real Normandy from t

Hotel extras

North Peripheral Access Exit 5
Free private parking
"Citis" streetcar station, direct access to downtown
Setting up a new elevator
BeIN Sports TV Channels in all rooms

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying)Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Shoe shine machine

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 12:00-14:00/19:00-22:00
- Opening hours : Week-end 19:00-22:00

Fitness centre

10 meeting room(s)
Copy/print service available

Hotel location

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200
herouville saint clair
france

Tel: +33231440505

Fax: (+33)0231449594

Contact email :

Check-in from 13h00

Check out up to 12h00

HEROUVILLE-ST-CLAIR/VENOIX : 8 CITIS
COTE DE NACRE : EXIT 5 DOUVRES
HEROUVILLE-ST-CLAIR : A CITIS

By plane
CAEN CARPIQUET At 8.9km / 5.53 miles
By plane
CHARLES DE GAULLE At 280km / 173.98 miles
By boat
OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodations

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

Classic Room with 1 double bed

Accessible room

Max. number of persons: 2

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Classic Room with 3 single beds

Max. number of persons: 3
Area: From 27 m² / 291 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 27 m² / 291 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

LE RESTO D'A COTE

Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

Lunch

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LE BAR

The modern "Le Resto d'à Côté" bar is open every day.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 300 m²
Maximum capacity: 300 people
Maximum banquet capacity: 180 people

Find out more

Nice stay

Traveller8071 Families - 13/07/2020 Confirmed reviews ALL

Kind staff, professionnal. Clean room even if view on roof is not the best but it s like it is. Breakfast was good and quite wide even if missing food/drinks permanently even if staff did not stop to go and come back. 1 recommandation=Stop the noise of entrance door to your kitchen, it s loud, noisy and annoying. Put stoppers/rubbers/amortizers.

Dear Mrs and MrHEDIER, We very much appreciate your comments regarding your stay. We opened the hotel on 1s of July after few months, and your comments are really appreciate. I remember when you told me at the check out about the kitchen's door, I said it to my director and the necessary will be done asap. Thank you for your feedback, we hope to see you again soon. Sincerely, Marion

EXCELLENT HOTEL

Mr B. Business - 11/02/2020 Confirmed reviews ALL

EXCELLENT MERCURE PROCHE DE TOUT

Monsieur B., C'est toujours un plaisir de vous lire, et nous sommes ravis que chacun de vos séjours soit à la hauteur de vos attentes. A bientôt, Marion Chef de réception

Enjoyable stay.

Tim Couples - 19/01/2020 Confirmed reviews ALL

Nice room, friendly, helpful staff. Good breakfast. Satisfied clients. Thank you. It would be helpful if the the system of opening the parking barrier were were explained as a matter of course.

Dear TIMOTHY W., Thank you very much for sharing your experience in our hotel. We do everything we can to satisfy our customers, and we're delighted that you're part of it. We note your comment about the parking barrier, and we are sorry if this disturbed you. We hope to welcome you soon again, Sincerely, Marion Front office manager

Christmas New Year Road Trip

dnh1950 Friends getaway - 04/01/2020 TripAdvisor review

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Excellent.

Thomas Solo - 02/01/2020 Confirmed reviews ALL

As always with Mercure the staff are just great. They are friendly and helpful but the receptionist on duty when I arrived after 10 pm was worth her weight in gold. My room was very good indeed.

Dear THOMAS M., Thank you very much for your positive feedback about the hotel and the staff. It was a great pleasure to welcome you. We take care to offer you the best welcome, at any time of the day and night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Front office manager

Excellent

Kat Couples - 15/10/2019 Confirmed reviews ALL

This is a very well managed hotel, it is clean and quiet. Very comfortable and spacious.

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome, General manager

Caen base

Derek Solo - 08/10/2019 Confirmed reviews ALL

Used hotel as base for wander around region. Calvados area and WW2 locations.

Dear DEREK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Great

Paul H. Couples - 02/10/2019 Confirmed reviews ALL

Staff were excellent and very helpful rooms were comfortable and clean

Dear PAUL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Average

W6497NVannew Couples - 02/10/2019 TripAdvisor review

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

it was fine

Anne U. Couples - 01/10/2019 Confirmed reviews ALL

It was ok nothing special

Dear ANNE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

As always a happy experience

Elizabeth L. Couples - 18/09/2019 Confirmed reviews ALL

Nice large room with good ensuite. Good quality towels and bedding. The cool drinks were most welcome

Dear ELIZABETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

A personal view

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

Very good experience

Anonymous Couples - 02/09/2019 Confirmed reviews ALL

Best: friendly staff, quiet, clean, comfortable, excellent breakfast Areas to improve: room WiFi (very poor), shower gel (made my skin break out), wish you had a gym and an ice machine

Dear NICOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Mercure hotel is glad to introduce you to its new range of Rêve de Miel by Nuxe amenities. Concerning ice, reception is open 24 hours and can give you ice on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Good hotel, convenient for the ferry.

Ph Couples - 02/09/2019 Confirmed reviews ALL

Very comfortable, friendly welcome. Excellent breakfast. The only problem was that we were intially given a room that was already occupied. On going back to reception, this was quickly resolved and we were allocated another room.

Dear PIPPA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize concerning the room at your check-in, but the most important is that we found a quickly solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Suited our needs

Andy B. Families - 19/08/2019 Confirmed reviews ALL

Easy to find, very quiet hotel. Rooms were clean and comfortable.

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

stopover

625graham Couples - 27/07/2019 TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

Disappointed

Anabela V. Friends - 05/07/2019 Confirmed reviews ALL

Lift broken! Rude receptionist! overall ok!

Dear ANABELA V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The day of your arrival, our lift was in maintenance, for security reasons. Our team remains at your all disposal to carry your luggage. We made a point with the staff at the front desk and reviewed the hospitality procedures together. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel

Kat Couples - 30/06/2019 Confirmed reviews ALL

Perfect, I particularly enjoyed the "surprise" for being guest of the day, thank you. Also appreciated the D Day 75 year remembrance, very poignant. Hotel very clean and welcoming. Staff friendly and professional. Lovely food in the restaurant. A well managed and motivated team, thank you.

Paul Families - 23/06/2019 Confirmed reviews ALL

Hotel was decent. At checkout, the front desk staff would not give me the rate I booked. It was booked through the accor website, and I gave them all the booking information. They tried to make me pay 50% higher rate and were incapable of honoring the rate I booked.

Dear JOHN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You made a reservation by web accor it should have integrated directly to the rate you have selected. Following a computer bug, the price has been changed. It took a little while to analyze this malfunction and you paid the right price. We are still sorry for the time it took. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

Just what we expected -- good solid hotel

Clay M. Couples - 11/06/2019 Confirmed reviews ALL

We wanted night in Caen at a safe location -- safe as in nothing goofy likely to happen -- and the Mecure fit the bill as expected. Staff wa fine (restaurant a little indifferent but got the job done) and the room was clean and quiet. Seemed like maybe a handicap room? We didn't need that but it was ok.

Dear CLAY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

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