Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 654 reviews

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Hotel Mercure Caen Côte de Nacre - Image 1
Hotel Mercure Caen Côte de Nacre - Image 2
Hotel Mercure Caen Côte de Nacre - Image 3
Hotel Mercure Caen Côte de Nacre - Image 4
2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Description

Hotel extras

  • 100% renovated, air-conditioned rooms equipped with Chromecast TVs

  • Direct access to the city centre by tram in front of the hotel

  • Gourmet cuisine and outdoor terrace

  • 15 minutes from the beaches

  • Free private and closed car park with 110 spaces - Fitness center

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you an elaborate and gourmet cuisine in a friendly atmosphere. On sunny days you can take advantage of our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  654 reviews

TripAdvisor Rating  4.0/5  494 reviews

It’s ok

Customer review rating 2.5/5

Emma C. Couples - Confirmed reviews ALL

Room it’s self was very good size wise. Bathroom very spacious too. The shower wasn’t very good. Massive tray but the shower head was squeezed into the corner, making showering hard. The grout and sealant were extremely mouldy, and needed a decent clean. A/C. was non existent, window opened nice and wide, but being on ground floor felt a bit vulnerable leaving it open, this did result in midges coming in and left us with massive bites! (Not that the hotel can do anything about these unwanted guests! But could about the a/C. which I set to 17 but didn’t come on. The restaurant was very disappointing on the evening, I chose it because the photo gallery showed lovely dishes, however there was very little to choose from, we both had burgers, which were ok (the veggie one was a solid lump of faux meat, which had no flavour and awful texture) dessert was ok, but very synthetic. Breakfast was on the other hand very good, with lots to choose from and very tasty and well presented. Staff were helpful and friendly on the whole (one chap in the restaurant on the evening did let the side down a bit, but the other 2 chaps on that night were lovely. Reception and morning restaurant staff were so helpful and cheery. We regularly travel for work and pleasure and have stayed in many hotels before, I liked this place, but didn’t really feel it was that good of value for money compared to cheaper options in the group.

Chère Emma C., Nous vous remercions d'avoir pris le temps de partager vos commentaires avec nous. Nous sommes heureux d'apprendre que vous avez trouvé la chambre spacieuse et la salle de bain grande. Nous regrettons d'apprendre les problèmes que vous avez rencontrés avec la douche, la climatisation et le restaurant lors de votre séjour. Vos remarques concernant la propreté et la fonctionnalité de la douche seront transmises à notre équipe de ménage pour une attention immédiate. En ce qui concerne la climatisation, au vu de la saison, l'hôtel est actuellement en mode chauffage. Il n'est donc pas possible de mettre la climatisation. Nous vous remercions pour vos aimables commentaires concernant notre petit-déjeuner et la serviabilité de notre personnel. Soyez assurée que vos commentaires nous sont précieux alors que nous nous efforçons d'améliorer nos services. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus agréable. Cordialement, Virginie, Directrice adjointe hébergement

Met our needs and wants very well

Customer review rating 5.0/5

Steve A. Families - Confirmed reviews ALL

Speedy and welcoming check-in. Rooms clean and comfortable. Public areas of high standard. Staff helpful and friendly.

Dear Steve A., thank you for sharing your feedback. We are delighted to hear that we met your needs and wants effectively. It's pleasing to know that you enjoyed our speedy check-in, clean and comfortable rooms, high-standard public areas, and helpful staff. We look forward to welcoming you back. Floriane, 1ère de Réception

well located

Customer review rating 3.0/5

Graham Couples - Confirmed reviews ALL

Hotel and staff okay, but needed to have the Restaurant open on the Friday and Saturday evenings. It was extremely annoying to say the least to find that the Kitchen Staff and waiting Staff were able to serve TWO COACH LOADS of German/Belgian customers, whilst we had to search for another restaurant thus having to go out of the hotel, driving, therefore no wine or aperitif with the meal. Having been out and walking round the tourist spots - Churches etc. we elderly people like to come back to the hotel and spend the evening relaxing. We did have an e-mail two days prior to leaving home but that was to That was too late to re-organise our short trip. Our itinary was sorted on 2 May 2024 when we made the booking. I feel that we were short changed. Breakfast was OK but may have been in the Warming pots a good while. Will need to check thoroughly before making any future booking. Used an Ibis on way home and restaurant was open and food very good!!! Your reply will be awaited with interest. Yours sincerely Graham L.

Dear Mr. L., We thank you for sharing your comments with us. We offer our most sincere apologies for the inconvenience you experienced regarding the closure of our restaurant, as unfortunately the shortage of staff does not allow us to provide à la carte service on weekends. Only tourist groups can be served as it requires much less preparation and therefore fewer staff. We understand the frustration of having to seek alternative dining options outside the hotel. Please be assured that your comments have been noted for further review with our team, and we are doing our utmost to open 7 days a week as soon as possible. We appreciate your understanding and will strive to improve our services. If you have any other concerns or comments, please do not hesitate to contact us directly. As a gesture of goodwill, I have credited 2000 courtesy points to your ALL card. We regret any disappointment caused during your stay and hope to have the opportunity to welcome you again in the future. Wishing you a wonderful rest of the day. Jean-Yves GUTH General Manager Hôtel Mercure Caen Côte de Nacre

Good location

Customer review rating 4.0/5

Francois Families - Confirmed reviews ALL

Well located, food was excellent, reception staff was very accommodating. Unfortunately the server in the restaurant was somewhat rude and condescending

Dear Francois, thank you for your positive feedback regarding our location, excellent food, and accommodating reception staff. We apologize for the experience you had with the server in the restaurant. Your comments have been noted for improvement. Thibault, Front-desk.

Good location, great staff

Customer review rating 5.0/5

Susan L. Families - Confirmed reviews ALL

Breakfast selection excellent, cleanliness excellent, location great and with local trams, excellent

Dear Susan L., Thank you for your positive review! We are delighted to hear that you enjoyed our convenient location and excellent service. Your kind words about our breakfast selection and cleanliness are truly appreciated. We hope to welcome you back soon. Thibault, Front-desk.

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Other web-users rate our hotel

  • 129 reviews 8.6/10 Location
  • 331 reviews 7/10 Room
  • 335 reviews 8.9/10 Service
  • 152 reviews 8.1/10 Breakfast
  • 108 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.