Hotel Mercure Caen Côte de Nacre

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Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.5/5 641 reviews

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Description

Hotel extras

  • Private, enclosed, free car park

  • Direct access to the city center of Caen by tram in front of the hotel

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

Telephone +33 2 31 44 05 05

Contact email

  • HEROUVILLE-ST-CLAIR/VENOIX:  8 CITIS

  • COTE DE NACRE:  EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR:  A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS:49.212166, -0.356508

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE RESTAURANT

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Our accommodation(s)

Alone, as a couple or with the family, come and enjoy our different types of spacious bedrooms, air-conditioned, with courtesy tray and NUXE toiletries. For more comfort, choose our Privilege rooms.

Our guest reviews

Our guest reviews for
Hotel Mercure Caen Côte de Nacre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  641 reviews

TripAdvisor Rating  4.0/5  460 reviews

Certificate of excellence 2022

Well located, slept very well

Customer review rating 4.5/5

Dominique A. Couples - Confirmed reviews ALL

Slept very well, comfortable bed. Breakfast very satisfying. Room a bit challenging to warm up, on the chilly side for my wife even with the temp at max 25°. Full compliment of drinks included with the privilege room. Nice

Dear DOMINIQUE A., Thank your very much for your positive comment.It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion, front office manager

Easy to get to location

Customer review rating 5.0/5

Tony B. Couples - Confirmed reviews ALL

We arrived on Sunday late afternoon the restaurant was closed which was very surprising for a luxury hotel BUT the receptionist suggested delivero. We ordered an Indian I went down stairs to see the same receptionist and asked if I could have some forks she popped of came back with plates knives and forks and said you are welcome to eat in the bar if you want to The food arrived and we ate in our comfortable room.. I would say that the receptionist was excellent and she is a very good advert for your hotel....

Dear TONY B., Thank you very much for your positive comment. We will share it with Sarah, who welcomed you and offered you some comfort for your dinner. Indeed our restaurant is closed on the week-end in low season. We are sorry that this disappointed you, but glad that the efficiency of our team compensated for this inconvenience. Sincerely, Marion, front office manager

Nice and friendly staff, good location, excellend food!

Customer review rating 4.5/5

Anna Business - Confirmed reviews ALL

I visitted the hotel for couple of days. The hotel is not in the centre but it is very well communicated by tram, which runs frequently and it takes only 15 mins to the centre of Caen. People working in the hotel are very friendly and helpful. Although the hotel is not the newest, and one can see that in the rooms and facilities, it is clean and very comfortable. The special attention needs to go to the restaurant: the cuisin is exeptional and it is a pity, that the restaurant is closed on the weekends.

Dear ANNA F., Thank you very much for your positive comment further to your stay. It was a pleasure to welcome you during your business trip in Caen and to do whatever is necessary to make it as pleasant as possible. We will share your compliment to our chef : his food is fresh, homemaid and respect the seasons. Sincerely, Marion, front office manager

Travellers beware

Customer review rating 2.5/5

Judith W. Couples - Confirmed reviews ALL

The hotel is perfect apart from not providing an evening meal at weekends despite advertising this service.

Dear JUDITH W., Thank you for taking the time to share us your experience. We are sorry that you were disapointed about your stay. Indeed, when you booked on August, th erestaurant was opend on week-end. But as each year, we close on week-end from September until mid-June because of low-activity (and we miss staff this year...). We change our shedules on our website but we have no newletter to inform all clients. We hope that you enjoyed the drinks we offer you to apologize. For your next stay, do not hesitate to call us beofre booking to inform about restaurant. Sincerely, Marion, front office manager

The worst Mercure I have stayed in…

TripAdvisor rating 1.0/5

khodadadkavad TripAdvisor review

The hotel is a scam. By creating a presentable lobby, it has managed to pass itself as a Mercure, which gets a 4* rating in France. But the rooms, the corridor, and the bathroom is smelly, dilapidated, and is falling apart. Dirty, disgusting carpet in the room. Even touching door knobs makes you feel dirty. The corridor leading to the rooms is falling apart, paint chipping off the walls and broken doors and windows. The room is just dirty and cheap, more like a 1 star hotel. The bathroom was bearable, but still had an old toilet and the sink area was dirty. Downgrade this to Ibis Budget.

Dear Khodadadkavad, Thank you for taking the time to write to us following your stay. We are surprised by your remarks, which we find quite extremist. Our rooms and common areas are cleaned thoroughly every day by our housekeepers. They work hard to provide you absolute comfort and talking about unsanitary conditions and poor hygiene is irrelevant and disrespectful to their work. Perhaps this is a feeling in relation to the decoration, but it remains subjective. Regarding the bedding, this is the latest generation Mercure range, which we changed less than three years ago. We are sorry if our hotel does not meet your requirements. Sincerely, Jean-Yves GUTH, General Manager

Dirty hotel not worthy of Mercure name

Customer review rating 1.0/5

Khodadad R. Couples - Confirmed reviews ALL

This hotel is a scam. Deceptive lobby leading to road motel style accommodation. Corridors are filthy and dilapidated, room carpet might give you foot fungus, and the bedding is terrible and uncomfortable. It is a 2 star hotel which has managed to gain a 4 star rating by adding a good looking lobby.

Dear KHODADAD R., Thank you for taking the time to write to us following your stay. We are surprised by your remarks, which we find quite extremist. Our rooms and common areas are cleaned thoroughly every day by our housekeepers. They work hard to provide you absolute comfort and talking about unsanitary conditions and poor hygiene is irrelevant and disrespectful to their work. Perhaps this is a feeling in relation to the decoration, but it remains subjective. Regarding the bedding, this is the latest generation Mercure range, which we changed less than three years ago. We are sorry if our hotel does not meet your requirements. Sincerely, Jean-Yves GUTH, General Manager

Very comfortable stay

Customer review rating 4.5/5

Linds Solo - Confirmed reviews ALL

Clean comfortable stay - friendly staff

Dear LAWRENCE L., Thank you very much for your positive feedback further to your stay. It was a pleasure to welcome you. It was late and you missed your ferry but you kept smiling, it was so nice. We hope to see you soon, but this time not because you miss your ferry :) Sincerely, Marion, front office manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

excellente

Cher Monsieur S., Merci pour votre excellent retour suite à votre séjour en famille. Nous sommes ravis que, malgré une météo peu clémente, vous ayez apprécié votre séjour chez nous. A très bientôt, Marion, chef de réception

Location, quite place

Customer review rating 4.5/5

B. Business - Confirmed reviews ALL

Quite room and location Good service team Room clean

Dear MERZOUK B., We very much appreciate your comments regarding your stay. We sharing it with all our team. We are glad to be able to continue to welcome our clients in our hotel and soon, in our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion, front office manager

Pleasant Stay

Customer review rating 5.0/5

Joanne H. Couples - Confirmed reviews ALL

Car parking is free, well lit up at night and protected by a security barrier. The room was immaculately clean with a modern ensuite. The bed was comfortable and there was a television, telephone and charger point in the room, also tea/coffee making facilities. I arrived late at night, during the Covid-19 pandemic. The staff were friendly and professional, I felt safe, secure and comfortable throughout my stay. I was offered the opportunity to make a request to the hotel during my online booking, I was travelling with a disabled passenger, I asked to be situated on the ground floor, I was given a very conveniently situated room, close to the reception area and the main front doors. I felt that the staff were kind and caring.

Dear JOANNE H., We very much appreciate your comments regarding your stay. We do all our best to provide you the best service despit the situation. Your compliments straight to our heart and we will share it wiith all our team. Take care and see you soon. Marion Front office manager

Satisfait

Customer review rating 4.5/5

G. Business - Confirmed reviews ALL

Ras

Cher Monsieur G., Nous vous remercions de nous faire partager votre satisfaction à la suite de votre séjour. A bientôt, Marion Chef de réception

Christmas New Year Road Trip

TripAdvisor rating 5.0/5

dnh1950 Friends getaway - TripAdvisor review

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Average

TripAdvisor rating 3.0/5

W6497NVannew Couples - TripAdvisor review

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

A personal view

TripAdvisor rating 5.0/5

GeoffreyH350 Couples - TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

stopover

TripAdvisor rating 5.0/5

625graham Couples - TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

A good location for Normandy D Day

TripAdvisor rating 4.0/5

lizanneSurrey Couples - TripAdvisor review

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Hello Thank you for taking the time to send us your feed back about your last stay at the Mercure Caen Côte de Nacre We love to receive "like home" that's why we do this job. It is a great joy for us when a host gives us such compliments. Thank you and see you again Jérome General Manager

Sorry stay!

TripAdvisor rating 3.0/5

petereH5515WA Couples - TripAdvisor review

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

convenient location

TripAdvisor rating 5.0/5

ElizabethL1923 Couples - TripAdvisor review

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

Hello ElizabethL1923 We thank you for your comments The last mattresses of the Mercure range were installed at the end of August and they are really very comfortable. Sylvie and Zoé welcome you every day from 6.30am to 10am and 11am on weekends and holidays. They will make you discover the Mercure standards but also the delights we have selected (teurgoule, organic apple juice, candied apple jam, Caen shortbread and the famous cheeses) See you soon Jérome

Great value

TripAdvisor rating 4.0/5

t0nyb49 Couples - TripAdvisor review

One only request - put a small refrigerator in the room The food room and the service was good It is desirable for long term staying clients to have a refrigerator Please add the same in every room I will stay ina mercure again

Hello t0nyb49, We thank you for sharing your experience. You will find minibars in the "privilege" rooms with drinks available. Breakfast is the business of Sylvie, Zoe and Ophelia, every day they welcome you and make you discover the delights of our buffet and our selection of regional products See you soon Jérome

Overnight in Caen

TripAdvisor rating 5.0/5

djlmwalker Couples - TripAdvisor review

We arrived by car from the ferry and found the hotel very easily. The parking was convenient and the rooms and facilities excellent. We did not dine in the restaurant, but did enjoy a very good breakfast the following morning before checking out. There did appear to be a number of coach parties using the hotel, but these did not cause us any problems and had left before we breakfasted!!

Hello djlmwaker Thank you for your nice comments Our hotel is located between Caen and the Sea 10 minutes from each. The team of Virginie welcomes you every day 24/24 and guides you on the different sites to visit We have a large closed and private parking reserved for hotel guests See you soon Françoise

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