Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.6/5 769 reviews

Hotel Mercure Caen Côte de Nacre - Image 1
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Description

Hotel extras

  • Hotel with fully renovated rooms: A/C, Chromecast TVs, Green Key certified

  • Direct access to the city centre by tram in front of the hotel

  • Bistro Mirlot: authentic French cuisine and brunch every 1st Sun of month

  • 15 minutes from the beaches

  • Free secure parking - Electric vehicle charging stations - Fitness center

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO MIRLOT

Our chef offers authentic French cuisine in an inviting, cozy and quiet setting where you can enjoy revisited classics inspired by Parisian bistros. Diners can also savor the experience on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  769 reviews

TripAdvisor Rating  3.9/5  514 reviews

Disappointment

TripAdvisor rating 3.0/5

SandraM9537 TripAdvisor review

The inside of our pillows was full of hair. The person who recived us on arrival was unfriendly and seemed bored dealing with us. The breakfast had a good variety, but some items weren't fresh.

Ms. Madeira, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry for the inconveniences you experienced, particularly regarding the cleanliness of the pillows. This situation is completely unacceptable and does not meet our standards. We have immediately reminded our team to ensure that this type of incident does not happen again. We also regret the reception you found unpleasant. The quality of service is a priority for us, and your comment has been passed on to the relevant team so that they can give it their full attention. Your feedback is valuable and helps us improve. We hope to have the opportunity to welcome you back again and offer you a fully satisfactory experience. Sincerely, Virginie, Assistant Accommodation Manager

Exceptional service and value for money.

TripAdvisor rating 5.0/5

LizziButch888 TripAdvisor review

We had a very pleasant stay at Hôtel Mercure Caen. Our room was comfortable, clean, and well-appointed, which made settling in easy and relaxing. The staff were consistently friendly and attentive. Tom was especially helpful, nothing being too much trouble for him - from check-in to breakfast service — which made an enormous difference to the overall experience. Breakfast was varied and tasty, and it was great to have a satisfying meal before heading out for the day. The juices were amazing! The location worked well for us: free, secure parking and easy access to Caen with a short drive to local attractions including the ferry terminal and nearby beaches. Overall, this hotel combines comfort, convenient location, and welcoming service — we would happily recommend it and will stay here again.

Customer review rating 5.0/5

Younes B. Business - Confirmed reviews ALL

Well located hotel in quiet area with Parking.

Cher Younes B., Merci pour vos commentaires positifs concernant votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique et que vous avez apprécié la tranquillité de la région ainsi que nos installations de stationnement. Cordialement, Floriane, 1ère de Réception

Customer review rating 4.5/5

Juergen S. Business - Confirmed reviews ALL

All was fine and the room was great fot the price. Nice restaurant with real French food.

Customer review rating 3.0/5

Andrew F. Families - Confirmed reviews ALL

the hotel is very well placed with n ice staff

Dear Andrew F., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you found our location and staff satisfactory, I regret that your overall experience did not meet your expectations. Your comments are appreciated as they help us improve our services. Virginie, Directrice adjointe hébergement

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Other web-users rate our hotel

  • 175 reviews 8.9/10 Location
  • 352 reviews 7.9/10 Room
  • 406 reviews 9.2/10 Service
  • 175 reviews 8.4/10 Breakfast
  • 120 reviews 7.8/10 Cleanliness
  • 91 reviews 9.5/10 Vibe

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