Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.3/5 665 reviews

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Hotel Mercure Caen Côte de Nacre - Image 1
Hotel Mercure Caen Côte de Nacre - Image 2
Hotel Mercure Caen Côte de Nacre - Image 3
Hotel Mercure Caen Côte de Nacre - Image 4
2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Description

Hotel extras

  • Private, enclosed, free car park

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  665 reviews

TripAdvisor Rating  4.0/5  481 reviews

Certificate of excellence 2022

An Excellent Stay

Customer review rating 5.0/5

Rupert C. Couples - Confirmed reviews ALL

The hotel is easy to locate and the parking is great. Inside, the hotel is extremely clean and comfortable. The room was in great condition, as was the bathroom, and the air-conditioning functioned very well. The beds were comfortable and there was plenty of space in the room. The bar and dining areas were very functional and we enjoyed a great evening meal and good breakfast there.

Dear RUPERT C., We very much appreciate your comments regarding your stay and our staff. We won't miss to share it with all our team, as your compliments are their motivation and best reward. We hope to see you soon, Marion, front office manager

Waste of time

TripAdvisor rating 1.0/5

Savas S TripAdvisor review

If you're not an EU citizen or if there are non-EU citizens in your group, I highly recommend you to avoid this hotel because you will be asked to fill lengthy forms, which is not the case in other hotels.

Dear SAVASSARIOGLU, Thank you for your comment. We are sorry for your disappointment with our check-in procedures. But this is indeed a formality, normally obligatory, and we are not responsible for the negligence of our hotelier colleagues. Sincerely, Marion, front office manager

Horrid dont pay for premium room.

Customer review rating 0.5/5

Sally H. Couples - Confirmed reviews ALL

If this was a premium why did the air conditioner cover keep falling off also the pockmarks on headboard where hidden by standing the pillows up, the curtain had fallen also the shower in the bathroom was dirty and did not work properly. On the plus side the free drinks were good.

Dear SALLY H., Thank you for taking the time to tell us about your experience in our hotel. We are sorry that you did not enjoyed your stay as expected in one of our privilege room.We hope that, despite the disagrement meeting, we will have the pleasure to welcome you again in our hotel. Sincerely, Marion, front office manager

Nice little find

Customer review rating 4.5/5

Alain P. Couples - Confirmed reviews ALL

All staff was very courteous and helpful. Room was spacious and well appointed. Asked for extra towels and they were in the room.

Cher Monsieur P., Merci beaucoup pour votre excellent retour. Nos équipes tiennent à coeur de faire le maximum pour vous offrir un service de qualité pour un séjour inoubliable. A bientôt, Marion, cheffe de réception

Mr

Customer review rating 5.0/5

Narciso Couples - Confirmed reviews ALL

Cool hotel for commuting pillows needs updating acetal good experience

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Other web-users rate our hotel

  • 109 reviews 8.5/10 Location
  • 322 reviews 6.4/10 Room
  • 310 reviews 8.5/10 Service
  • 7 reviews 2.9/10 WiFi
  • 142 reviews 8.8/10 Breakfast
  • 135 reviews 4.9/10 Food
  • 100 reviews 6/10 Cleanliness
  • 56 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.