Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 749 reviews

2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Hotel extras

  • Private, enclosed, free car park

  • Direct access to the city center of Caen by tram in front of the hotel

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone +33 2 31 44 05 05

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE RESTAURANT

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Our accommodation(s)

Alone, as a couple or with the family, come and enjoy our different types of spacious bedrooms, air-conditioned, with courtesy tray and NUXE toiletries. For more comfort, choose our Privilege rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  749 reviews

TripAdvisor Rating  4.0/5  473 reviews

welcome staff, exceptional stay

Customer review rating 4.5/5

Akix Business - Confirmed reviews ALL

staff with a smile and sense of humor, felt very welcome exceptional room(upgraded i think). nice breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location/parking, but room cleanliness poor

Customer review rating 3.0/5

Glenn Families - Confirmed reviews ALL

The room was very dates and its cleanliness was in adequate. The shower screen had many water marks, carpets were not properly vacuumed. There were hairs on the floor. The budget drinks provided were minimal. This hotel is very far from being rated 4star

Dear GLENN K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. So for the inconvenience, we have allocated 2000 courtesy points to your loyalty account. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Jean-Yves GUTH DIrecteur

Excellent stay

Customer review rating 5.0/5

Morten H. Business - Confirmed reviews ALL

We had an enjoyable time and thx to the very kind and friendly staff. All of them.

Dear MORTEN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception desk

tres accessible

Customer review rating 4.0/5

Christophe S. Business - Confirmed reviews ALL

correspond a mes besoins

Easily accessible

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Good stay, easily accessible, secure parking, room was clean and as expected. Front desk very helpful and accommodating. Reasonable range of drinks on the bar and a fair price compared to other mercure hotels. Overall comfortable and pleasant stay.

Dear , We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 112 reviews 8.9/10 Location
  • 290 reviews 6.5/10 Room
  • 299 reviews 8.8/10 Service
  • 8 reviews 3.2/10 WiFi
  • 127 reviews 8.8/10 Breakfast
  • 94 reviews 6.8/10 Cleanliness

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