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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

Customer review rating 4.3/5 1,809 reviews
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
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Hotel extras

  • North Peripheral Access Exit 5

  • Free private parking

  • "Citis" streetcar station, direct access to downtown

  • Setting up a new elevator

  • BeIN Sports TV Channels in all rooms

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200
herouville saint clair
france

Tel: +33231440505

Fax: (+33)0231449594

Contact email

Check-in from 13h00

Check out up to 12h00

  • HEROUVILLE-ST-CLAIR/VENOIX :   8 CITIS

  • COTE DE NACRE :   EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR :   A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodations

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

Accessible room

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RESTO D'A COTE

Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The modern "Le Resto d'à Côté" bar is open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,809 reviews

tripadvisor

TripAdvisor Rating 4.0/5

422 reviews

EXCELLENT HOTEL

Customer review rating 4.3/5

Mr B. Business - 11/02/2020 Confirmed reviews ALL

EXCELLENT MERCURE PROCHE DE TOUT

Monsieur B., C'est toujours un plaisir de vous lire, et nous sommes ravis que chacun de vos séjours soit à la hauteur de vos attentes. A bientôt, Marion Chef de réception

Enjoyable stay.

Customer review rating 4.3/5

Tim Couples - 19/01/2020 Confirmed reviews ALL

Nice room, friendly, helpful staff. Good breakfast. Satisfied clients. Thank you. It would be helpful if the the system of opening the parking barrier were were explained as a matter of course.

Dear TIMOTHY W., Thank you very much for sharing your experience in our hotel. We do everything we can to satisfy our customers, and we're delighted that you're part of it. We note your comment about the parking barrier, and we are sorry if this disturbed you. We hope to welcome you soon again, Sincerely, Marion Front office manager

Christmas New Year Road Trip

TripAdvisor rating 4.0/5

dnh1950 Friends getaway - 04/01/2020 TripAdvisor review

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Excellent.

Customer review rating 4.3/5

Thomas Solo - 02/01/2020 Confirmed reviews ALL

As always with Mercure the staff are just great. They are friendly and helpful but the receptionist on duty when I arrived after 10 pm was worth her weight in gold. My room was very good indeed.

Dear THOMAS M., Thank you very much for your positive feedback about the hotel and the staff. It was a great pleasure to welcome you. We take care to offer you the best welcome, at any time of the day and night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Front office manager

Excellent

Customer review rating 4.3/5

Kat Couples - 15/10/2019 Confirmed reviews ALL

This is a very well managed hotel, it is clean and quiet. Very comfortable and spacious.

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome, General manager

Caen base

Customer review rating 4.3/5

Derek Solo - 08/10/2019 Confirmed reviews ALL

Used hotel as base for wander around region. Calvados area and WW2 locations.

Dear DEREK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Great

Customer review rating 4.3/5

Paul H. Couples - 02/10/2019 Confirmed reviews ALL

Staff were excellent and very helpful rooms were comfortable and clean

Dear PAUL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Average

TripAdvisor rating 4.0/5

W6497NVannew Couples - 02/10/2019 TripAdvisor review

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

it was fine

Customer review rating 4.3/5

Anne U. Couples - 01/10/2019 Confirmed reviews ALL

It was ok nothing special

Dear ANNE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

As always a happy experience

Customer review rating 4.3/5

Elizabeth L. Couples - 18/09/2019 Confirmed reviews ALL

Nice large room with good ensuite. Good quality towels and bedding. The cool drinks were most welcome

Dear ELIZABETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

A personal view

TripAdvisor rating 4.0/5

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

Very good experience

Customer review rating 4.3/5

Anonymous Couples - 02/09/2019 Confirmed reviews ALL

Best: friendly staff, quiet, clean, comfortable, excellent breakfast Areas to improve: room WiFi (very poor), shower gel (made my skin break out), wish you had a gym and an ice machine

Dear NICOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Mercure hotel is glad to introduce you to its new range of Rêve de Miel by Nuxe amenities. Concerning ice, reception is open 24 hours and can give you ice on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Good hotel, convenient for the ferry.

Customer review rating 4.3/5

Ph Couples - 02/09/2019 Confirmed reviews ALL

Very comfortable, friendly welcome. Excellent breakfast. The only problem was that we were intially given a room that was already occupied. On going back to reception, this was quickly resolved and we were allocated another room.

Dear PIPPA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize concerning the room at your check-in, but the most important is that we found a quickly solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Suited our needs

Customer review rating 4.3/5

Andy B. Families - 19/08/2019 Confirmed reviews ALL

Easy to find, very quiet hotel. Rooms were clean and comfortable.

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

stopover

TripAdvisor rating 4.0/5

625graham Couples - 27/07/2019 TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

Disappointed

Customer review rating 4.3/5

Anabela V. Friends - 05/07/2019 Confirmed reviews ALL

Lift broken! Rude receptionist! overall ok!

Dear ANABELA V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The day of your arrival, our lift was in maintenance, for security reasons. Our team remains at your all disposal to carry your luggage. We made a point with the staff at the front desk and reviewed the hospitality procedures together. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel

Customer review rating 4.3/5

Kat Couples - 30/06/2019 Confirmed reviews ALL

Perfect, I particularly enjoyed the "surprise" for being guest of the day, thank you. Also appreciated the D Day 75 year remembrance, very poignant. Hotel very clean and welcoming. Staff friendly and professional. Lovely food in the restaurant. A well managed and motivated team, thank you.

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Paul Families - 23/06/2019 Confirmed reviews ALL

Hotel was decent. At checkout, the front desk staff would not give me the rate I booked. It was booked through the accor website, and I gave them all the booking information. They tried to make me pay 50% higher rate and were incapable of honoring the rate I booked.

Dear JOHN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You made a reservation by web accor it should have integrated directly to the rate you have selected. Following a computer bug, the price has been changed. It took a little while to analyze this malfunction and you paid the right price. We are still sorry for the time it took. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

Just what we expected -- good solid hotel

Customer review rating 4.3/5

Clay M. Couples - 11/06/2019 Confirmed reviews ALL

We wanted night in Caen at a safe location -- safe as in nothing goofy likely to happen -- and the Mecure fit the bill as expected. Staff wa fine (restaurant a little indifferent but got the job done) and the room was clean and quiet. Seemed like maybe a handicap room? We didn't need that but it was ok.

Dear CLAY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Brilliant and very welcoming.

Customer review rating 4.3/5

Graham A. J. Couples - 10/06/2019 Confirmed reviews ALL

Very helpful staff on reception late evening and morning. Felt very welcomed. Good location and plenty of car space.

Dear Ms and Mr GRAHAM N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur
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