Hello John, Thank you very much for your kind feedback. We are delighted to hear that you appreciated our quiet location, the cleanliness of the hotel and, above all, the helpfulness and politeness of our team. We also appreciate your honest comment regarding the exterior of the hotel. We understand that the first impression upon arrival may not fully reflect the atmosphere and decor you discover inside. Your feedback is valuable to us and will be shared with our team. We hope to have the pleasure of welcoming you again on your next visit to the area. Mylène - Frontdesk

Dear Catherine, We are sincerely sorry that your stay did not meet your expectations and regret the various inconveniences you experienced. Regarding the temperature in your room, our hotel does not have air conditioning. However, fans are provided in the rooms to offer additional comfort during periods of hot weather. We are sorry that this was not sufficient for you. We also take note of your comments regarding the parking, the information provided before your arrival, and the unpleasant smell you experienced in your room. Regarding your comment about personal data being shared by email, we take this matter very seriously and will carry out the necessary checks with the teams concerned. Thank you for taking the time to share your experience. Your feedback helps us identify the areas where we need to be more vigilant and improve the quality of our service. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Kind regards, The ibis Caen Porte d’Angleterre Team

Dear Penny, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our hotel comfortable, good value for money, and conveniently located for an overnight stop after arriving by ferry. We also appreciate your feedback regarding the selection of hot drinks at breakfast. Your suggestion has been noted and will be shared with our team as we continually look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you again on your next trip to the area. Kind regards, The ibis Caen Porte d’Angleterre Team

Dear Mr P., Thank you for taking the time to share your feedback following your stay at ibis Caen Porte d’Angleterre. We are pleased that our team was able to assist you at short notice and find accommodation for you. We are, however, sorry to hear that your stay did not fully meet your expectations, particularly regarding the value for money and the condition of the bathroom. Your comments regarding the bathroom sealant and the absence of kettles in the rooms have been noted and shared with the relevant teams. We appreciate your feedback, as it helps us identify areas where improvements are needed. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, The ibis Caen Porte d’Angleterre team

Dear Ms. Y., Thank you for taking the time to share your experience with us and for your 7/10 rating. We are delighted to hear that you appreciated the spacious family room, the friendliness and helpfulness of our team, as well as our breakfast. Your kind words are greatly appreciated by the whole team. We are, however, sorry to hear about the condition of the carpet in your room. We have taken note of your comments and will reinforce our attention to this point in order to ensure a better level of cleanliness and comfort for our guests. Regarding the location, our hotel is a few kilometres from Caen train station, and we understand that this may be less convenient depending on your travel arrangements. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay. Kind regards, The ibis Caen Porte d’Angleterre team

Dear Christine, Thank you very much for your wonderful review and for your perfect score! We are delighted to hear that you enjoyed your stay with us and that you appreciated our location, the cleanliness of the hotel, the comfort of our beds, and, most importantly, the service provided by our team. Your kind words mean a lot to us and are a great encouragement to the whole team. We hope to have the pleasure of welcoming you and your family back to ibis Caen Porte d’Angleterre on your next visit to Caen. Kind regards, The ibis Caen Porte d’Angleterre Team

Hello Tom, Thank you for your feedback ! We’re delighted that you enjoyed your stay on your way back to Cherbourg, as well as our breakfast. We’ve also taken note of your comment regarding the presentation so that we can continue to improve our guests’ experience. We look forward to welcoming you back on your next visit ! Mylène - Frontdesk

Chère Emily M. A., Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre établissement et que notre proximité avec le CHU de Caen vous a été utile. Votre satisfaction est notre priorité et nous nous efforçons toujours d'offrir un accueil chaleureux à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Réception

Dear Rosemary, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found your bed very comfortable and that our team, cleanliness, and services met your expectations. Your kind comments are greatly appreciated. We also appreciate your remark regarding the lack of air conditioning. As our hotel is not equipped with air conditioning, we provide a fan in every room to help make our guests as comfortable as possible, especially during warmer weather. Thank you again for your recommendation and for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Caen. Kind regards, The Reception Team

Hello Chris, Thank you for sharing your feedback ! We are delighted that you appreciated the hotel’s cleanliness, the professionalism of our staff and its proximity to the ferry. We understand that our location may not have been entirely suited to your needs. Our hotel prioritises a quiet environment, whilst offering convenient access to the ferry terminal. We nevertheless hope to have the pleasure of welcoming you back on a future visit 😊 Mylène - Frontdesk

Dear Michael, Thank you for sharing your feedback regarding your recent visit to ibis Caen Porte d'Angleterre. We are pleased to hear that you found your room cool and comfortable, and that the fan contributed positively to your experience. Your comments are valuable to us as we strive to provide a pleasant stay for all our guests. We hope to welcome you back in the future for another enjoyable stay.☺ Alicia - Frontdesk

Hello Glyn, Thank you for your kind review ! We're delighted you enjoyed our friendly team and the comfort and cleanliness of your room. We hope to welcome you back soon. Mylène - Frontdesk

Bonjour Michael, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement et l’accessibilité de l’établissement. En revanche, nous sommes sincèrement désolés pour la confusion concernant les possibilités de restauration lors de votre arrivée dominicale. Nous comprenons parfaitement qu’après un long voyage, devoir reprendre la voiture pour chercher un repas puisse être particulièrement frustrant. Nous regrettons que les informations fournies n’aient pas été suffisamment précises concernant les options disponibles à proximité ou les éventuelles possibilités de restauration sur place. Nous prenons également note de votre remarque concernant l’accueil qui vous a été réservé à votre arrivée. Votre retour sera partagé avec notre équipe afin de renforcer la qualité de l’information communiquée à nos clients ainsi que l’attention portée à leur expérience. Nous sommes toutefois heureux de lire que vous avez apprécié le professionnalisme et la disponibilité de notre équipe du matin. Nous vous remercions également pour votre commentaire sur la chambre, conforme à vos attentes d’un établissement Ibis. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante. Mylène - Réception

Cher client, Nous vous remercions d’avoir partagé votre expérience et sommes sincèrement désolés que votre séjour n’ait pas été à la hauteur de ce que vous étiez en droit d’attendre. Nous regrettons que l’état de la chambre, du linge et des installations ait altéré votre confort, ainsi que l’inquiétude causée par les piqûres que vous mentionnez. Nous comprenons parfaitement votre mécontentement et prenons vos remarques très au sérieux. Soyez assuré que votre retour a été transmis aux équipes concernées afin que les vérifications et actions nécessaires soient mises en œuvre.Nous vous présentons nos sincères excuses pour cette expérience décevante. Bien cordialement, Manon

Bonjour Carol, Merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié le confort de votre séjour, la qualité de notre literie ainsi que l'accueil de notre équipe. Au plaisir de vous accueillir de nouveau prochainement. Mylène - Réception

Dear Mark L., Thank you for your positive feedback regarding your recent stay at ibis Caen Porte d'Angleterre. We are pleased to hear that our location and convenience after your ferry arrival contributed to a pleasant experience. It is our aim to provide accessible accommodations for all our guests, and we are delighted that you found our services satisfactory. Best regards, Frontdesk.

Hello, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed our convenient location, found good value in your stay, and appreciated the comfort of your room and our breakfast. It’s especially rewarding to know that our reception team helped make your visit truly pleasant—we will be sure to share your kind words with them. We look forward to welcoming you again in the future. Mylène - Frontdesk.

Dear guest, thank you very much for your kind feedback. We are delighted to hear that you regularly enjoy your stays with us, both in our rooms and restaurant. We also appreciate you bringing the bathroom issue to our attention, and we are glad our team was able to resolve it promptly and to your satisfaction. Your comfort is our priority, and your comments encourage us to continue delivering the best possible service. We look forward to welcoming you again soon for your next business stay. Kind regards, Manon

Dear Charles T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that ibis Caen Porte d'Angleterre has become your preferred choice when traveling for ferry connections. Our team strives to provide a welcoming atmosphere and reliable service, ensuring that our guests have a pleasant experience. We look forward to welcoming you back on your next visit. The frontdesk.