Hello Vivian, Thank you for sharing your feedback ! We’re glad you enjoyed your stay. We appreciate your suggestions regarding tea and coffee facilities in the room, as well as the possibility of streaming personal content to the TV. We’ll be sure to share your comments with our team. We hope to welcome you back for another pleasant stay ! Mylène - Frontdesk

Hello Trevor, Thank you for your feedback ! We’re pleased to hear that you had a comfortable stay and found the hotel easy to navigate. We’re sorry for the long wait at check-in and appreciate your understanding regarding the busy arrival. We hope to welcome you back again soon ! Mylène - Frontdesk

Bonjour Bridget, Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez apprécié le calme de notre établissement, sa propreté ainsi que sa situation pratique pour une étape avant ou après le ferry. Nous sommes en revanche désolés que certains aspects de votre séjour n’aient pas répondu à vos attentes, notamment concernant le parking et la qualité de la literie. Notre parking est bien un parking privé et clos, mais nous regrettons que vous ayez pu le trouver ouvert à votre arrivée et à votre départ, donnant ainsi un sentiment de sécurité insuffisant. Nous prenons également bonne note de votre remarque concernant les bruits liés à la literie, un point sur lequel nous travaillons actuellement avec le remplacement progressif des lits dans l’hôtel. Enfin, nous sommes sincèrement désolés si l’accueil lors de votre arrivée vous a semblé manquer de chaleur. Votre remarque sera partagée avec l’équipe afin de continuer à améliorer la qualité de l’accueil. Nous sommes toutefois ravis que notre établissement ait pu convenir à votre étape et espérons avoir l’occasion de vous offrir une expérience plus satisfaisante lors d’un prochain passage. Mylène - Réception

Hello Michael, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel convenient for your overnight stay. We are sorry, however, for the inconvenience caused by the size of the lift, particularly with a coach group arriving at the same time. We also understand your disappointment regarding the restaurant. Although it was closed to individual guests that evening, the coach group had a pre-arranged meal as part of their package. We appreciate that seeing the restaurant open for the group after having been informed of its closure could understandably be frustrating. Regarding breakfast, we are sorry that the presence of the student group made it more difficult for you to move around the buffet area. We will take your comments into consideration to improve the comfort and flow of the breakfast service during busy periods. We hope to have the pleasure of welcoming you again and providing you with a more comfortable experience. Mylène - Frontdesk

Hello Nigel, Thank you very much for your lovely review ! 😊 We are delighted to hear that you enjoyed the comfort of our hotel and our breakfast. We’re also pleased that our location was convenient for your journey to the Ouistreham ferry. It’s wonderful to know that our reception team was friendly and helpful when you arrived late in the evening. We hope to welcome you again on your next trip ! Mylène - Frontdesk

Hello, We would like to thank you very much for your review and are delighted that you enjoyed our family room, its cleanliness and our breakfast. We are also pleased that you appreciated our proximity to the harbour. However, we are sincerely sorry about the extra bed. Its condition did indeed fall short of our comfort standards and we fully understand your disappointment, especially as you had paid for this service. We have taken your comment on board and will ensure the situation is investigated and rectified. We would be delighted to welcome you back for a future family holiday ! Mylène – Frontdesk

Hello Gavin, Thank you for your very kind feedback ! We’re delighted that you enjoyed the comfort, cleanliness and facilities in your room. We’re particularly pleased that our connecting family room perfectly met your needs, especially thanks to the separate second bedroom, which is ideal for families with older children. We look forward to welcoming you back on your next stopover before catching the ferry ! Mylène – Frontdesk

Dear Mr. J., Thank you for taking the time to share your feedback following your stay at ibis Caen Porte d’Angleterre. We are sorry to hear about the difficulties you experienced with the luggage trolley and the lift. We understand that this was particularly inconvenient, especially when travelling with luggage and a dog. We are also sorry that the information regarding the hot water dispenser was not clearly communicated to you. Regarding the kettle, please note that kettles are not provided in our rooms as a standard facility. However, we understand your comment and appreciate your feedback regarding the differences you may have noticed between ibis hotels. We are pleased that our team was able to offer you a ground-floor room to make your stay more comfortable. We hope to have the opportunity to welcome you again and provide you with a smoother experience. Kind regards, The ibis Caen Porte d’Angleterre Team

Hello Christine, Thank you very much for your feedback ! We are delighted that you enjoyed the high standard of our hotel, our location and our free private car park. We are also pleased that you were satisfied with the breakfast. We’re sorry that the temporary closure of our restaurant caused you any inconvenience during your stay. We do, however, hope to have the pleasure of welcoming you back on your next visit to Caen – and perhaps for a slightly longer stay ! 😊 Mylène - Frontdesk

Hello John, Thank you very much for your kind feedback. We are delighted to hear that you appreciated our quiet location, the cleanliness of the hotel and, above all, the helpfulness and politeness of our team. We also appreciate your honest comment regarding the exterior of the hotel. We understand that the first impression upon arrival may not fully reflect the atmosphere and decor you discover inside. Your feedback is valuable to us and will be shared with our team. We hope to have the pleasure of welcoming you again on your next visit to the area. Mylène - Frontdesk

Dear Catherine, We are sincerely sorry that your stay did not meet your expectations and regret the various inconveniences you experienced. Regarding the temperature in your room, our hotel does not have air conditioning. However, fans are provided in the rooms to offer additional comfort during periods of hot weather. We are sorry that this was not sufficient for you. We also take note of your comments regarding the parking, the information provided before your arrival, and the unpleasant smell you experienced in your room. Regarding your comment about personal data being shared by email, we take this matter very seriously and will carry out the necessary checks with the teams concerned. Thank you for taking the time to share your experience. Your feedback helps us identify the areas where we need to be more vigilant and improve the quality of our service. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Kind regards, The ibis Caen Porte d’Angleterre Team

Dear Penny, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our hotel comfortable, good value for money, and conveniently located for an overnight stop after arriving by ferry. We also appreciate your feedback regarding the selection of hot drinks at breakfast. Your suggestion has been noted and will be shared with our team as we continually look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you again on your next trip to the area. Kind regards, The ibis Caen Porte d’Angleterre Team

Dear Mr P., Thank you for taking the time to share your feedback following your stay at ibis Caen Porte d’Angleterre. We are pleased that our team was able to assist you at short notice and find accommodation for you. We are, however, sorry to hear that your stay did not fully meet your expectations, particularly regarding the value for money and the condition of the bathroom. Your comments regarding the bathroom sealant and the absence of kettles in the rooms have been noted and shared with the relevant teams. We appreciate your feedback, as it helps us identify areas where improvements are needed. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, The ibis Caen Porte d’Angleterre team

Dear Ms. Y., Thank you for taking the time to share your experience with us and for your 7/10 rating. We are delighted to hear that you appreciated the spacious family room, the friendliness and helpfulness of our team, as well as our breakfast. Your kind words are greatly appreciated by the whole team. We are, however, sorry to hear about the condition of the carpet in your room. We have taken note of your comments and will reinforce our attention to this point in order to ensure a better level of cleanliness and comfort for our guests. Regarding the location, our hotel is a few kilometres from Caen train station, and we understand that this may be less convenient depending on your travel arrangements. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay. Kind regards, The ibis Caen Porte d’Angleterre team

Dear Christine, Thank you very much for your wonderful review and for your perfect score! We are delighted to hear that you enjoyed your stay with us and that you appreciated our location, the cleanliness of the hotel, the comfort of our beds, and, most importantly, the service provided by our team. Your kind words mean a lot to us and are a great encouragement to the whole team. We hope to have the pleasure of welcoming you and your family back to ibis Caen Porte d’Angleterre on your next visit to Caen. Kind regards, The ibis Caen Porte d’Angleterre Team

Hello Tom, Thank you for your feedback ! We’re delighted that you enjoyed your stay on your way back to Cherbourg, as well as our breakfast. We’ve also taken note of your comment regarding the presentation so that we can continue to improve our guests’ experience. We look forward to welcoming you back on your next visit ! Mylène - Frontdesk

Chère Emily M. A., Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre établissement et que notre proximité avec le CHU de Caen vous a été utile. Votre satisfaction est notre priorité et nous nous efforçons toujours d'offrir un accueil chaleureux à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Réception

Dear Rosemary, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found your bed very comfortable and that our team, cleanliness, and services met your expectations. Your kind comments are greatly appreciated. We also appreciate your remark regarding the lack of air conditioning. As our hotel is not equipped with air conditioning, we provide a fan in every room to help make our guests as comfortable as possible, especially during warmer weather. Thank you again for your recommendation and for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Caen. Kind regards, The Reception Team

Hello Chris, Thank you for sharing your feedback ! We are delighted that you appreciated the hotel’s cleanliness, the professionalism of our staff and its proximity to the ferry. We understand that our location may not have been entirely suited to your needs. Our hotel prioritises a quiet environment, whilst offering convenient access to the ferry terminal. We nevertheless hope to have the pleasure of welcoming you back on a future visit 😊 Mylène - Frontdesk