Staff friendly, room OK to good

Room was pleasant. Good location and friendly staff. After every shower there was water that leaked out and pooled on the carpet by the bathroom door. We didn’t mention it as we were busy and didn’t have time to move rooms. Likely the housekeepers would have known about this issue when cleaning the room daily. It was notoable both my sight and touch.

Very relaxing environment and pleasant surroundings. The staff were very helpful with any questions or difficulties. My only complaint was that at our age, both 81, and getting frail the room were allocated was almost the furthest possible in terms of distance to walk from the lift and as we had problem with the electronic door key more than once, it resulted in several extra trips to reception.

Saturday evening and no bar or restaurant. Very disappointing and no forward information of this. We felt cheated !

I had a small dog and the reception staff were exceptionally helpful

I stayed with my wife and sons for a single night after visiting the famous « Memorial de Caen ». The hotel personnel was very nice and managed to have 2 communicating rooms. The rooms were very clean with a nice deco the temperature was a little bit too warm but only because we did not understand how to reduce the temperature of the heating system. Breakfast was very good with a nice buffet.

Great spot. Fabulous beds and great view.

I didn't know that my reservation was done and I never check in my room but you charge me on 4 days ... Even it was a non refundable room I could have canceled the other 3 days.

Overall hotel looks old, I mean the corridors and so dark.. Your toilets are filled with tartar, this is so dirty, use a descaling product, this is so disgusting and not hygienic.

Our stay was brief but what we was most disappointed at was that breakfast finished at 9.30am! As we a from the UK this time back home would be 8.30am so when your shattered and you wake at 9.15am and are down to the restaurant to have breakfast at 9.32am and told breakfast is finished imagine our dissatisfaction that a 4 star hotel would finish breakfast so early. We had to pick at what was left and to be honest it looked vile. Worst breakfast on the planet

Meh

Staff friendly and helpful. Newly refurbished room was comfortable and quiet. On arerival we had a little difficulty finding the entrance to the car park (it's on the rue Samuel Bochard), but helpful receptionist told us where to go. Breakfast excellent.

RAS

The hotel was well located and had a useful underground parking. The room was newly decorated and was very pleasant.

see above