Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,174 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
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Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Paid private and secure car park with charging stations.

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OSCAR

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre bar. We offer fine Mercure wines and wine from our proprietors estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,174 reviews

Customer review rating 1.0/5

Olivier G. Couples - Confirmed reviews ALL

Welcome personnel was visibly unconcerned, as friendly as an administration. The man at the desk was perhaps not the right person for the job. No help for luggage offered, no second card offered - I had to ask -, no map or guide or leaflet available about the city and surroundings. Room unremarkable, tiny, not even a bottle of water offered - would be better off in a Travelodge -. Had to pay the car park for the night at an outrageous rate of 16 euros. The breakfast was high and low, fresh fruits were excellent, croissants were awful (probably industrial), the disgusting budget ham I would not give to my dog, the cheese was very good, no decaf coffee available. All in all, a Mercure hotel which should not even be ranked as an Ibis.

Hello sir, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet the expectations we strive to uphold. We prioritize a welcoming atmosphere for all our guests and your comments will be passed along to our management for future improvements. Our private, secure underground parking garage is indeed an additional 16€ / night. There is also free public parking surrounding the hotel if you prefer during your next stay. Know that our reception is open 24/7. We would love to help improved the comfort of your stay at any point, while you're still with us. We genuinely appreciate your insights and hope you will reconsider visiting us in the future. Kind regards, Kelsey - Reception

Customer review rating 3.5/5

Debarun D. Families - Confirmed reviews ALL

For a 4 star hotel few things were missing - room service (everything you ask was a self service) - Sofa bed was slightly uncomfortable - Parking should have been free but wasn’t - Gym wasn’t great, lacked basic equipments - Lack of drinking water provided in the room

Dear Debarun, Thank you for sharing your detailed feedback following your stay with us. We are pleased to read that you appreciated our location, the spacious room and your overall comfort during the stay. We are however sorry that some aspects did not fully meet your expectations. Your comments regarding the sofa bed comfort, gym equipment, room service concept and in-room water amenities have been carefully noted and will be shared with the relevant teams as part of our continuous improvement process. Regarding the parking, we would like to clarify that public parking spaces are available around the hotel and are free overnight from 7:00 pm until 9:00 am. We also offer a private underground parking for guests seeking additional convenience and security, at a rate of 16€ per night. We appreciate your valuable feedback and hope to have the pleasure of welcoming you again for an even better experience. Kind regards, Laurine - Front desk

Customer review rating 4.5/5

Kevin O. Business - Confirmed reviews ALL

Calme, bon service

Bonjour, Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre hôtel, ainsi que le calme et la qualité de notre service. Merci à nouveau pour votre venue et au plaisir de vous revoir! Cordialement, Kelsey - Réception

Customer review rating 5.0/5

Brian H. Business - Confirmed reviews ALL

I stayed in the hotel for 3 weeks. It was a very easy and comfortable stay. The staff are all super.

Dear Brian, Thank you so much for your wonderful review and for choosing to stay with us for 3 weeks. We are truly grateful for your loyalty and your kind words about our team. It means a lot to know that you had a comfortable and convenient stay, and that our staff helped make your experience enjoyable. Your kindness towards the team will certainly be shared with everyone. We look forward to welcoming you back again very soon! Kind regards, Laurine - Front desk assistant

Customer review rating 5.0/5

Keith B. Couples - Confirmed reviews ALL

Wonderful hotel, in a picturesque and convenient location.

Dear Mister B, Thank you for your kind words regarding our staff and the location of Hôtel Mercure Caen Centre Port de Plaisance. We are delighted that you enjoyed your stay and found our hotel to be picturesque and convenient. Sincerely, Emma - Front Desk

Other web-users rate our hotel

  • 402 reviews 9.2/10 Location
  • 543 reviews 7/10 Room
  • 563 reviews 9.1/10 Service
  • 5 reviews 7.1/10 WiFi
  • 268 reviews 8.6/10 Breakfast
  • 182 reviews 8/10 Cleanliness
  • 53 reviews 3.3/10 Value

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