Mercure Caen Centre Port de Plaisance Hotel

Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,211 reviews

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Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Enjoy our fresh homemade dishes available from room service Sunday-Thursday

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone +33 2 31 47 24 24

Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Our accommodation(s)

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services. NUXE products in all our bathrooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,211 reviews

TripAdvisor Rating  4.0/5  1,046 reviews

Disappointed!!

Customer review rating 1.0/5

Ofer K. Business - Confirmed reviews ALL

It’s my “home” hotel that I used to stay 3-4 times a year when on business trips to Caen. The recent 2 times July and November were below any expectations and very dissatisfaction!! In July you failed to put a bottle of water (less than 1€ cost) as a complementary service to a guest of your hotel that paid more than 230€ per night. It was the same this week, and when asking the receptionist I got a very creative answer “we are saving the globe with plastic bottles” Than on date of arrival, the temperature of the hot water in the shower was low that I couldn’t have a shower…. And again the answer from the receptionist was “I can’t fix it now, maybe tomorrow after 09:00”

Great hotel

Customer review rating 4.0/5

Lindsay T. Business - Confirmed reviews ALL

Very nice hotel, brilliant shower (for someone of my height it is a real plus) amazing staff who were friendly and very helpful. Great stay.

Customer review rating 2.5/5

Hassan Business - Confirmed reviews ALL

Expecting recharge cable for my hybrid car but nothing was available Faulty Fire alarm at 5:30 in the morning 11/10/2022 No meal

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to apologize for the inconvenience due to the fire alarm signal. We are particularly concerned about both the comfort and the security of our clients. We will do our utmost to address the problem and prevent future occurrence. We hope to have the opportunity to better serve you in the near future. Sincerely, Lucie BOTTET General Manager

Enjoyable experience

Customer review rating 4.5/5

John F. Couples - Confirmed reviews ALL

We enjoyed two nights in a very comfortable environment which is very centrally located. The room was spacious and very comfortable and the standards everywhere left nothing to be desired. We had an excellent breakfast. The staff who were somewhat detached, were very helpful if not as proactive as one might have liked.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team and make sure you have a warm welcome the next time you come to visit us. Thank you again for sharing your experience. Sincerely, Lucie BOTTET Directrice-General Manager

Well located...does what it says on the can

Customer review rating 3.5/5

David R. Couples - Confirmed reviews ALL

Functionally ok, well located, good parking. Decor awful, bathroom too small and needs more towel rails and hooks. Tea making facilities and tea pathetic.

Dear DAVID R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Our rooms will soon all be renovated, which will guarantee a much better customer experience. We hope to get the opportunity to better serve you in the near future. Sincerely, Lucie BOTTET Directrice-General Manager

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Other web-users rate our hotel

  • 300 reviews 9.2/10 Location
  • 550 reviews 5.4/10 Room
  • 492 reviews 8.6/10 Service
  • 5 reviews 6.3/10 WiFi
  • 216 reviews 7.6/10 Breakfast
  • 146 reviews 5/10 Cleanliness
  • 100 reviews 4.5/10 Food
  • 93 reviews 5.1/10 Amenities

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