Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,149 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Paid private and secure car park with charging stations.

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Oscar

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre's bar. We offer fine Mercure wines and wine from our proprietor's estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,149 reviews

TripAdvisor Rating  3.8/5  1,091 reviews

Very disappointing return visit

TripAdvisor rating 3.0/5

Anne H TripAdvisor review

Third time at this hotel. First couple of times the stay was very pleasant. This time we decided to stay for longer to explore the area. A bit disappointed. We paid the rate for three nights. On arrival the room was perfect was presentable but no shampoo or body lotion. I thought they would notice the next morning. The shampoo and body lotion were still empty. The mini bar with complimentary soft drinks was half the day before. The next day on return it was a basic clean. No shampoo or lotion and a tin of 309ml of water left in the fridge and no tea!!!!

Customer review rating 1.5/5

Adrian J. Couples - Confirmed reviews ALL

See my review on GoogleMaps

Dear Mister J, Thank you for sharing your feedback regarding your recent experience. We regret to hear about the power interruption and your concerns regarding the room design. Your comments are invaluable as we continually strive to enhance our guests' comfort and satisfaction. Best regards, Emma - Front Desk

Customer review rating 5.0/5

Stephen P. Solo - Confirmed reviews ALL

Another warm welcome and easy check-in Spacious bedroom with lots of electrical points - although could have done with one in the bathroom. Copious breakfast served until 10.30 at the weekend. Easy parking with simple entry and exit whenever taking the car out. Lots and lots of restaurants - even on a Sunday night - within walking distance of the hotel. Have stayed here before and look forward to returning in the future. Sorry I had to go!!!

Dear Mister P, Thank you for your kind words regarding your recent stay at Hôtel Mercure Caen Centre Port de Plaisance. We are delighted to hear that you enjoyed the warm welcome and the spacious accommodations, as well as the convenience of our breakfast service and parking facilities. Your feedback about the electrical points in the bathroom is appreciated, as we strive to enhance our guest experience. We are also pleased that you found our location ideal for exploring the local dining options. We look forward to welcoming you back in the future for another enjoyable stay. Sincerely, Emma - Front Desk

Customer review rating 4.0/5

Andrew B. Couples - Confirmed reviews ALL

Sensible on-line check-in. A little disappointed with reception desk - a couple of staff present, was clearly standing waiting but they chose to greet two different clients before attending to us. Perhaps there is a priority system for French nationals? Declined breakfast but was still invoiced along with on-line receipt. This was speedily rectified at check-out, thank you.

Dear Andrew B., Thank you for your positive comments regarding our central location and well-equipped rooms. We are sorry to hear that your experience at the reception did not meet your expectations. We strive to provide fair service to all our guests without distinction. Regarding the breakfast billing, we apologize for this confusion and are pleased that it was resolved quickly. Your feedback is valuable to us. Sincerely, Emma - Front Desk

Customer review rating 4.5/5

Peter G. Couples - Confirmed reviews ALL

As on previous stays helpful staff, comfortable room and good breakfast!

Dear Mister G, Thank you for your kind words regarding our helpful staff, comfortable accommodations, and breakfast offerings. We look forward to welcoming you back in the future. Sincerely, Emma - Front Desk

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Other web-users rate our hotel

  • 390 reviews 9.1/10 Location
  • 532 reviews 7/10 Room
  • 536 reviews 8.9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 258 reviews 8.5/10 Breakfast
  • 177 reviews 7.4/10 Cleanliness
  • 61 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.