Mercure Caen Centre Port de Plaisance Hotel 4 stars

HELPFUL AND FRIENDLY STAFF

The hotel itself is OK, equipment and overall aspect of the room are good even though a bit below compared to other Mercure hôtels I have been sleeping. Breakfast cost is just unacceptable. 17euros for a breakfast in a provincial city is much more expensive than any dinner in a restaurant over there.

As always, a warm welcome greeted me upon my arrival. No problems at check-in. Slightly disappointed by the 'welcome drink' but I fully understand why there is no bar and a limited choice of drinks in the present circumstances. My room (a privilege room) was again exactly what I expected with lots of power points, fluffy robe and slippers and a good choice of drinks in the mini-bar. I was getting up early for the ferry in the morning; so, did not experience breakfast. Check-out was swift (bill settled the previous evening) and found my car safe in the underground car park - well worth the extra charge. Overall, I was satisfied with my, on this occasion, brief stay. I look forward to returning for a longer stay in the future. Thanks to all the staff for their efforts.

Everything is perfect except pillows. Too big, too firm.

Modern, clean, right by the town so very convenient. We enjoyed our stay.

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.

Receptionists friendly, helpful and efficient, room was clean, well looked after and everything worked. Breakfast staff helpful and food was replenished quickly. A few minutes walk from town centre. Relatively easy to find hotel by car.

Nice Hotel great location - park your car in garage and forget it. Restaurant Courte Paille next door to hotel is very convenient and other restaurants are just a short walk across the quai in front of hotel