Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,162 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Paid private and secure car park with charging stations.

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OSCAR

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre bar. We offer fine Mercure wines and wine from our proprietors estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,162 reviews

Customer review rating 4.0/5

William W. Couples - Confirmed reviews ALL

Welcoming, friendly staff.

Dear William, Thank you so much for your kind words! We’re delighted to hear you enjoyed our convenient location and found the hotel comfortable. It’s especially rewarding to know our team made you feel welcome, your feedback means a lot to us. We hope to have the pleasure of hosting you again soon! Best regards, Laurine - Front desk

Customer review rating 3.5/5

Paul S. Couples - Confirmed reviews ALL

The room was pleasant but small and the one window was tiny room 340. First night house keeping missed us, clean towels and an apology was given by staff. I was pver charged for breakfast ie charged for everyday we stayed rather than the days we took breakfast. Thiscwas charged to my credit card before given chance to check and now i wait for a refund. The staff were very good judt a bit more care. The guy working the bar was excellent and deserves praise.

Hello there Mr. S., Thank you very much for taking the time to write to us. We apologize again for the mix ups concerning the housekeeping and the breakfast fees. You can expect the refund shortly. We will be sure to pass along all of your comments, especially concerning our wonderful bartender. Thanks again for staying with us and for giving us your feedback. We hope to see you again sometime and wish you a wonderful evening. Kind regards, Kelsey - Reception

Customer review rating 4.0/5

David A. Couples - Confirmed reviews ALL

The entrance to Mercure is being renovated so entrance is from the neighbouring Ibis and breakfast is there too although it is Mercure quality. Our room was fine with view of the port but was very dark making reading difficult. I tripped and broke my arm on the street. Staff were extremely helpful talking us through how to access hospital and calling a taxi

Dear David, Thank you for your detailed feedback. We’re very pleased to hear that you appreciated our location and found our team helpful, especially during such a difficult situation, we truly hope you are recovering well after your accident. We also appreciate your understanding regarding the temporary entrance and breakfast arrangements during the renovation period. Your comments about the room lighting are very valuable, and we will certainly look into ways to improve the comfort for reading. It was a pleasure having you with us, and we hope to welcome you again under even better circumstances. Best regards, Laurine - Front desk

Customer review rating 5.0/5

Brian H. Business - Confirmed reviews ALL

The hotel is nice. The staff are all wonderful people.

Dear Mr Hutchinson, It's always a pleasure to welcome you in our Hotel ! Sincerely, Emma - Front Desk

Customer review rating 5.0/5

Adelaide F. Families - Confirmed reviews ALL

Great

Dear Ms F, Thank you for your kind words regarding Amy's assistance. It is gratifying to know that our staff made a positive impact on your stay. We appreciate your feedback and hope to welcome you back in the future. Best regards, Emma - Front Desk

Other web-users rate our hotel

  • 396 reviews 9.1/10 Location
  • 542 reviews 7.2/10 Room
  • 559 reviews 9.1/10 Service
  • 6 reviews 5.6/10 WiFi
  • 267 reviews 8.8/10 Breakfast
  • 180 reviews 7.9/10 Cleanliness
  • 59 reviews 3.3/10 Value

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