Mercure Caen Centre Port de Plaisance Hotel 4 stars

i have already submitted a trip advisor report.

I stayed for 13 nights and was treated well, The staff were exceptionally helpful with all my queries adn questions

Satisfied and relaxed

Upon arrival in our room, we noticed a very strong smell of tabacco and it was very apparent that a previous guest had been smoking in our room. We called reception to ask to be moved but as the hotel was full they could only suggest that we had a machine bought to the room, that would eliminate the smell. We however would need to vacate the room for a couple of hours because the chemicals were not safe!! We were travelling with our small child and dog, so this was very disturbing to hear. It was extremely inconvenient to have to immediately leave the room and if there has been availability in another hotel, we would have left. Air conditioning is noisy abs room is very tired, although we did notice renovations are happening in the hotel.

Probably stayed 3 or 4 times in the past so that speaks for its self.

Hi there myself and my wife stayed in this hotel for five nights which was our seckond time we really enjoyed it all staff were very helpful in every way the food was good and we will stay there again .

Well located

We did not have a nice experience. The hotel was not very pretty and neither were the rooms. We had no towels and the Toilette did not flush. Even when they said the fixed the issue, it still did not flush. They should have given us a different room. Further, there were instructions on the floor above us which was not mentioned to us when we booked the hotel. The instructions woke us up every morning. I would not recommend the hotel.

Staff very helpful.

Excellent service

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.