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Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating 4.3/5 3,906 reviews

ALLSAFE approved hotel

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Mercure Caen Centre Port de Plaisance Hotel
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+ 20 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Enjoy our fresh homemade dishes available from room service Sunday-Thursday

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000 caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Check-in from 12h00

Check out up to 12h00

  • Railways station :  All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodation(s)

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family privilege room⁠—1 double bed and a sofa bed for 2 people

  • Max. number of persons: 4
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

BAR LOUNGE

Non contractual photo

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,906 reviews

tripadvisor

TripAdvisor Rating 4.0/5

989 reviews

Customer review rating 4.5/5

Michael Business - 20/01/2021 Confirmed reviews ALL

really good service and the food is amazing

Excellent re-visit at Mercure Caen

Customer review rating 4.5/5

Ruud S. Couples - 23/09/2020 Confirmed reviews ALL

Understandably the bar was closed because of COVID. Not out of safety considerations but commercial ones. Not nice (usually a pleasant bar), but realistic. despite the fact I lost gold status last year we got an upgrade to Privilege, which was well appreciated!

VERY PLESANT, STAFF VERY HELPFUL WHEN OUR DOOR JAMMED AND CHANGED ROOMS INSTANTLEY.

Customer review rating 4.5/5

Mrs C. D. Couples - 27/08/2020 Confirmed reviews ALL

HELPFUL AND FRIENDLY STAFF

Satisfying

Customer review rating 3.0/5

Anonymous Families - 22/08/2020 Confirmed reviews ALL

The hotel itself is OK, equipment and overall aspect of the room are good even though a bit below compared to other Mercure hôtels I have been sleeping. Breakfast cost is just unacceptable. 17euros for a breakfast in a provincial city is much more expensive than any dinner in a restaurant over there.

Anther good stay in Caen

Customer review rating 4.0/5

Stephen Solo - 18/08/2020 Confirmed reviews ALL

As always, a warm welcome greeted me upon my arrival. No problems at check-in. Slightly disappointed by the 'welcome drink' but I fully understand why there is no bar and a limited choice of drinks in the present circumstances. My room (a privilege room) was again exactly what I expected with lots of power points, fluffy robe and slippers and a good choice of drinks in the mini-bar. I was getting up early for the ferry in the morning; so, did not experience breakfast. Check-out was swift (bill settled the previous evening) and found my car safe in the underground car park - well worth the extra charge. Overall, I was satisfied with my, on this occasion, brief stay. I look forward to returning for a longer stay in the future. Thanks to all the staff for their efforts.

Well located, clean and quiet

Customer review rating 4.5/5

L Couples - 15/08/2020 Confirmed reviews ALL

Everything is perfect except pillows. Too big, too firm.

Lovely hotel

Customer review rating 5.0/5

Bee I. Families - 12/08/2020 Confirmed reviews ALL

Modern, clean, right by the town so very convenient. We enjoyed our stay.

Yes, well located and Good stay

Customer review rating 3.5/5

Rosemary P. Couples - 04/08/2020 Confirmed reviews ALL

We found this stay very expensive. We already felt £140 was expensive for one night in an ordinary hotel but when we then had to pay an extra 43 Euros to stay that night it became a VERY expensive room. It was unfortunate that by mistake we had arrived one night early but I would have thought that you could have accommodated us for the original price. It was late in the day and the hotel was not full.I thought that the later a booking was made, the lower the price was. Also you could still re~sell our room the following day. We have stayed with you in many places and have never paid this price before.

Perfect balance

Customer review rating 4.5/5

Antonio S. Couples - 03/08/2020 Confirmed reviews ALL

Nicest hotel in the area

Bien situeagreable

Customer review rating 3.5/5

C. M. Families - 29/07/2020 Confirmed reviews ALL

Agreable

Generally good stay with some improvement points

Customer review rating 3.5/5

Sébastien C. Couples - 21/07/2020 Confirmed reviews ALL

Comfortable room in a quiet Mercure hotel. But : - we are still looking for iPhone dock station as described in hotel website - among both pillows quality was very heterogeneous - breakfast is announced to be served up to 10.30am; from 10.15 no more supply of scrambled eggs nor pancakes onto the buffet These seem details but coming from other Accor hotel experiencies, it does make the difference

Dear SEBASTIEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We feel sorry and we apologize for the inconvenient about the iphone dock. We will modify our online description. Also for breakfast we apologize if there were missing products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

"well located but noisy"

Customer review rating 3.0/5

Anonymous Couples - 20/07/2020 Confirmed reviews ALL

The hotel room and staff at the reception were fine and we liked our room with a view on the harbour but we had not anticipated how noisy it would be at night although it was only Thursday night. We found the air-con setting too cold so opened our window but could not sleep because of the noise. Apart from this, everything else was fine.

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte

Excellent city centre hotel

TripAdvisor rating 5.0/5

Stephen P Solo travel - 05/11/2019 TripAdvisor review

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

Very helpful staff and a great location

TripAdvisor rating 4.0/5

DublinF247 Family - 15/08/2019 TripAdvisor review

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

Good day! Thank you so much for your comment. My colleagues, especially our cheerful lady from Chicago, Amy, and I were very pleased to read you. Hope you enjoyed your french holidays! Regards, Juliette

NICE TO BE BACK AGAIN

TripAdvisor rating 5.0/5

JAMES L Couples - 21/02/2019 TripAdvisor review

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Mercure hotel not up to the standard

TripAdvisor rating 3.0/5

jpcharland1957 Couples - 08/10/2018 TripAdvisor review

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good hotel in Caen

TripAdvisor rating 4.0/5

CharleyG Couples - 09/06/2018 TripAdvisor review

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

Comfortable stay

TripAdvisor rating 4.0/5

180SnowWight Couples - 02/02/2018 TripAdvisor review

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

Dear guest, Thank you very much for sharing such a nice feedback following your stay with us. It is very much appreciated and will serve as an encouragement for our team. We are happy that you liked our great location and that you were able to enjoy both beatches and Caen city center. We are looking forward to welcome you back in the near future. Kind regards, Lucie

ANOTHER EXCELLENT STAY

TripAdvisor rating 5.0/5

AdrianA3419 Couples - 11/10/2017 TripAdvisor review

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Dear Adrian, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback even more when it is not the first time. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you again and again. Sincerely, Charlotte

Good overnight stop

TripAdvisor rating 3.0/5

johnbN4880YR Couples - 09/09/2017 TripAdvisor review

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.

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