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Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating 4.3/5 4,190 reviews

ALLSAFE approved hotel

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How it works?
Mercure Caen Centre Port de Plaisance Hotel
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+ 17 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Enjoy our fresh homemade dishes available from room service Sunday-Thursday

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000 caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Check-in from 12h00

Check out up to 12h00

  • Railways station :  All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodation(s)

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services. NUXE products in all our bathrooms.

Our restaurants and bars

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,190 reviews

TripAdvisor Rating 4.0/5

1,010 reviews

OK for an overnight stay

Customer review rating 2.5/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Upon arrival in our room, we noticed a very strong smell of tabacco and it was very apparent that a previous guest had been smoking in our room. We called reception to ask to be moved but as the hotel was full they could only suggest that we had a machine bought to the room, that would eliminate the smell. We however would need to vacate the room for a couple of hours because the chemicals were not safe!! We were travelling with our small child and dog, so this was very disturbing to hear. It was extremely inconvenient to have to immediately leave the room and if there has been availability in another hotel, we would have left. Air conditioning is noisy abs room is very tired, although we did notice renovations are happening in the hotel.

Well located, secure parking and good restaurants close by, great

Customer review rating 4.5/5

John Couples - 02/09/2021 Confirmed reviews ALL

Probably stayed 3 or 4 times in the past so that speaks for its self.

great location

Customer review rating 5.0/5

Peter D. D. Couples - 19/08/2021 Confirmed reviews ALL

Hi there myself and my wife stayed in this hotel for five nights which was our seckond time we really enjoyed it all staff were very helpful in every way the food was good and we will stay there again .

As good as always

Customer review rating 4.5/5

John M. Couples - 14/08/2021 Confirmed reviews ALL

Well located

Not a good experience

Customer review rating 1.5/5

Anonymous Couples - 14/08/2021 Confirmed reviews ALL

We did not have a nice experience. The hotel was not very pretty and neither were the rooms. We had no towels and the Toilette did not flush. Even when they said the fixed the issue, it still did not flush. They should have given us a different room. Further, there were instructions on the floor above us which was not mentioned to us when we booked the hotel. The instructions woke us up every morning. I would not recommend the hotel.

Very comfortable

Customer review rating 4.5/5

Simon Couples - 25/07/2021 Confirmed reviews ALL

Staff very helpful.

Wellington located

Customer review rating 4.5/5

Anonymous Solo - 16/06/2021 Confirmed reviews ALL

Excellent service

Good stay

Customer review rating 4.5/5

Ghabri Couples - 17/05/2021 Confirmed reviews ALL

We enjoyed our stay at the hotel. The staff was very friendly and helpful. The dinner menu was good and tasty. I recommend this hotel.

Customer review rating 4.5/5

Michael Business - 20/01/2021 Confirmed reviews ALL

really good service and the food is amazing

Excellent re-visit at Mercure Caen

Customer review rating 4.5/5

Ruud S. Couples - 23/09/2020 Confirmed reviews ALL

Understandably the bar was closed because of COVID. Not out of safety considerations but commercial ones. Not nice (usually a pleasant bar), but realistic. despite the fact I lost gold status last year we got an upgrade to Privilege, which was well appreciated!

VERY PLESANT, STAFF VERY HELPFUL WHEN OUR DOOR JAMMED AND CHANGED ROOMS INSTANTLEY.

Customer review rating 4.5/5

Mrs C. D. Couples - 27/08/2020 Confirmed reviews ALL

HELPFUL AND FRIENDLY STAFF

Excellent city centre hotel

TripAdvisor rating 5.0/5

Stephen P Solo travel - 05/11/2019 TripAdvisor review

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

Very helpful staff and a great location

TripAdvisor rating 4.0/5

DublinF247 Family - 15/08/2019 TripAdvisor review

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

Good day! Thank you so much for your comment. My colleagues, especially our cheerful lady from Chicago, Amy, and I were very pleased to read you. Hope you enjoyed your french holidays! Regards, Juliette

NICE TO BE BACK AGAIN

TripAdvisor rating 5.0/5

JAMES L Couples - 21/02/2019 TripAdvisor review

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Mercure hotel not up to the standard

TripAdvisor rating 3.0/5

jpcharland1957 Couples - 08/10/2018 TripAdvisor review

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good hotel in Caen

TripAdvisor rating 4.0/5

CharleyG Couples - 09/06/2018 TripAdvisor review

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

Comfortable stay

TripAdvisor rating 4.0/5

180SnowWight Couples - 02/02/2018 TripAdvisor review

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

Dear guest, Thank you very much for sharing such a nice feedback following your stay with us. It is very much appreciated and will serve as an encouragement for our team. We are happy that you liked our great location and that you were able to enjoy both beatches and Caen city center. We are looking forward to welcome you back in the near future. Kind regards, Lucie

ANOTHER EXCELLENT STAY

TripAdvisor rating 5.0/5

AdrianA3419 Couples - 11/10/2017 TripAdvisor review

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Dear Adrian, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback even more when it is not the first time. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you again and again. Sincerely, Charlotte

Good overnight stop

TripAdvisor rating 3.0/5

johnbN4880YR Couples - 09/09/2017 TripAdvisor review

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.

Caen

TripAdvisor rating 5.0/5

D8362JZgeorgem Couples - 01/08/2017 TripAdvisor review

Receptionists friendly, helpful and efficient, room was clean, well looked after and everything worked. Breakfast staff helpful and food was replenished quickly. A few minutes walk from town centre. Relatively easy to find hotel by car.

Good morning from the Mercure Caen Centre, Thank your for taking the time to share your feedback. We are very pleased that our friendly staff made you feel like home, that you enjoyed our fresh breakfast buffet and the easy access to the city center. We are all looking forward to welcome you back, Kind regards, Lucie

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