Mercure Caen Centre Port de Plaisance Hotel 4 stars

Everything is perfect except pillows. Too big, too firm.

Modern, clean, right by the town so very convenient. We enjoyed our stay.

We found this stay very expensive. We already felt £140 was expensive for one night in an ordinary hotel but when we then had to pay an extra 43 Euros to stay that night it became a VERY expensive room. It was unfortunate that by mistake we had arrived one night early but I would have thought that you could have accommodated us for the original price. It was late in the day and the hotel was not full.I thought that the later a booking was made, the lower the price was. Also you could still re~sell our room the following day. We have stayed with you in many places and have never paid this price before.

Nicest hotel in the area

Agreable

Comfortable room in a quiet Mercure hotel. But : - we are still looking for iPhone dock station as described in hotel website - among both pillows quality was very heterogeneous - breakfast is announced to be served up to 10.30am; from 10.15 no more supply of scrambled eggs nor pancakes onto the buffet These seem details but coming from other Accor hotel experiencies, it does make the difference

The hotel room and staff at the reception were fine and we liked our room with a view on the harbour but we had not anticipated how noisy it would be at night although it was only Thursday night. We found the air-con setting too cold so opened our window but could not sleep because of the noise. Apart from this, everything else was fine.

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.