Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,178 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Paid private and secure car park with charging stations.

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Oscar

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre's bar. We offer fine Mercure wines and wine from our proprietor's estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,178 reviews

Customer review rating 5.0/5

Adelaide F. Families - Confirmed reviews ALL

Great

Dear Ms F, Thank you for your kind words regarding Amy's assistance. It is gratifying to know that our staff made a positive impact on your stay. We appreciate your feedback and hope to welcome you back in the future. Best regards, Emma - Front Desk

Customer review rating 4.5/5

Helen B. Couples - Confirmed reviews ALL

perfect location, comfortable room, excellent staff on reception and in the housekeeping team

Hello there Mrs. B., Thank you so much for your kind words! We are so pleased to hear that you were warmly welcomed and that our staff ensured that your stay was comfortable. We would love to be able to see you again! Have a wonderful day and thank you again for your kindness. Kind regards, Kelsey - Reception

Customer review rating 5.0/5

Amy J. Business - Confirmed reviews ALL

It was so easy to get to this hotel from the port and park on site. The hotel is easy walking distance from many wonderful locations. The staff are friendly and the rooms are lovely.

Hello Mrs. J., Thank you so much for your very kind review ! We are so pleased that you enjoyed your stay. It was a pleasure welcoming you and we look forward to hopefully seeing you again sometime. Kind regards, Kelsey - Reception

Customer review rating 4.5/5

Lindsay T. Business - Confirmed reviews ALL

I love staying at your hotel. Your staff are great and the rooms are very comfortable.

Dear Lindsay, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the comfort of our rooms and the service from our front desk team, they’ll be delighted to know they made a positive impression. We also truly appreciate your feedback regarding our hot breakfast options. Guest input like yours helps us improve, and we’ll be sharing this with our team as we work on enhancing the breakfast experience. We look forward to welcoming you back again soon! Best regards, Laurine - Front desk

Customer review rating 1.0/5

Juan S. Families - Confirmed reviews ALL

I cannot recommend this hotel due to a significant lack of communication regarding their parking. We parked in the 'private' area out front, only to have our car towed on Sunday for a local market that the hotel never mentioned. This 'oversight' cost us over 200€! When we sought assistance, the hotel staff was unprofessional and rude rather than apologetic. A very costly and unpleasant stay

Dear Juan, We are sorry to hear that your stay was disappointing. We would like to clarify that there is a clearly visible sign at reception indicating where parking is permitted on Saturday nights ahead of the Sunday market. Unfortunately, vehicles parked in restricted areas are subject to local enforcement, which is outside of the hotel’s responsibility and control. When ask for assistance, our team provides the available support by indicating the location of the police station, as we are not authorized to intervene in towing decisions or related fees. We regret the inconvenience caused, but we did communicate the parking information on-site and followed appropriate procedure. We once again apologise for the incovenience. Best regards, Laurine - Front desk

Other web-users rate our hotel

  • 398 reviews 9.1/10 Location
  • 541 reviews 7.2/10 Room
  • 560 reviews 9/10 Service
  • 6 reviews 5.6/10 WiFi
  • 267 reviews 8.7/10 Breakfast
  • 181 reviews 7.7/10 Cleanliness
  • 63 reviews 3/10 Value

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