Mercure Caen Centre Port de Plaisance Hotel 4 stars

Modern, clean, right by the town so very convenient. We enjoyed our stay.

We found this stay very expensive. We already felt £140 was expensive for one night in an ordinary hotel but when we then had to pay an extra 43 Euros to stay that night it became a VERY expensive room. It was unfortunate that by mistake we had arrived one night early but I would have thought that you could have accommodated us for the original price. It was late in the day and the hotel was not full.I thought that the later a booking was made, the lower the price was. Also you could still re~sell our room the following day. We have stayed with you in many places and have never paid this price before.

Nicest hotel in the area

Agreable

Comfortable room in a quiet Mercure hotel. But : - we are still looking for iPhone dock station as described in hotel website - among both pillows quality was very heterogeneous - breakfast is announced to be served up to 10.30am; from 10.15 no more supply of scrambled eggs nor pancakes onto the buffet These seem details but coming from other Accor hotel experiencies, it does make the difference

The hotel room and staff at the reception were fine and we liked our room with a view on the harbour but we had not anticipated how noisy it would be at night although it was only Thursday night. We found the air-con setting too cold so opened our window but could not sleep because of the noise. Apart from this, everything else was fine.

lovely room, great cleaning

Well located

I just can not believe it. Travelling with a young family, asking over the phone a connected room...done Prices ...in line with a four star hotel. Thank god that we show up middle of the day. Hotel totally out dated....70’s Dirty Stained Carpet with bleach stains, communicated door had a fight with Jim Morrison on a bad day. Honestly, a total disgrace, we turned around and found minutes later a five stars, same price and very decent. I do not recommend, I fact I recommend for the Hotel Mercure to be closed and demolished. With a young family, a total horror to think that we could have show up late that day and left with no option....scary . Group ACCOR do something.....disgraceful....

Was reasonably pleased. Decent room. Good shower. Excellent breakfast. Two things disappointed me. I checked in on line and therefore expected just to pick up my key on arrival but was asked to fill in my details again. Secondly our room lacked sockets. There was none my side of the bed to charge phones.

Reception staff were very friendly and helpful. Provided excellent recommendations. Room was clean and well-maintained. Breakfast options were very good.

First time in this hotel. Well located in Center of Caen. Large rooms and comfortable,

Well located and staff friendly, however this hotel is outdated and needs to be renovated. Definitely not up to Mercure standards,

A well located hotel with a friendly and customer service oriented team made our quick stay enjoyable.

The hotel room was very conveniently located downtown and had all the facilities (including a very clean fitness room) expected. The extra (coffee and drinks) in the privilege room were well appreciated and justified the price difference with the standard room. The staff was very nice and attentive. However the room could have been cleaner: it was smelly, could have been better vacuumed, bathroom and toilets could be cleaner, dirty window.