Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,152 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
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Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Green Key certification

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Paid private and secure car park with charging stations.

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Oscar

Enjoy a warm and modern setting with a view of the port at Oscar, Mercure Caen Centre's bar. We offer fine Mercure wines and wine from our proprietor's estate, local beers, sharing platters and snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,152 reviews

TripAdvisor Rating  3.8/5  1,093 reviews

Customer review rating 1.0/5

Juan S. Families - Confirmed reviews ALL

I cannot recommend this hotel due to a significant lack of communication regarding their parking. We parked in the 'private' area out front, only to have our car towed on Sunday for a local market that the hotel never mentioned. This 'oversight' cost us over 200€! When we sought assistance, the hotel staff was unprofessional and rude rather than apologetic. A very costly and unpleasant stay

Dear Juan, We are sorry to hear that your stay was disappointing. We would like to clarify that there is a clearly visible sign at reception indicating where parking is permitted on Saturday nights ahead of the Sunday market. Unfortunately, vehicles parked in restricted areas are subject to local enforcement, which is outside of the hotel’s responsibility and control. When ask for assistance, our team provides the available support by indicating the location of the police station, as we are not authorized to intervene in towing decisions or related fees. We regret the inconvenience caused, but we did communicate the parking information on-site and followed appropriate procedure. We once again apologise for the incovenience. Best regards, Laurine - Front desk

Customer review rating 5.0/5

Brian H. Business - Confirmed reviews ALL

My stay was great. I am there on business, so prefer the quiet spaces. The staff do a great job of helping people.

Dear Brian, Thank you for taking the time to share your feedback. We’re glad to hear that you had a great stay and that your room met your needs. It’s especially nice to know you appreciated the quiet spaces and found our staff helpful during your business trip. We truly value your comments and look forward to welcoming you again soon. Kind regards, Laurine - Front desk

Customer review rating 5.0/5

Arnaud D. C. Couples - Confirmed reviews ALL

Simple R conviviale

Cher Arnaud, Nous vous remercions pour votre commentaire positif concernant l'emplacement et l'ambiance conviviale D. notre hôtel. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Belle journée, Laurine - La réception

Very disappointing return visit

TripAdvisor rating 3.0/5

Anne H TripAdvisor review

Third time at this hotel. First couple of times the stay was very pleasant. This time we decided to stay for longer to explore the area. A bit disappointed. We paid the rate for three nights. On arrival the room was perfect was presentable but no shampoo or body lotion. I thought they would notice the next morning. The shampoo and body lotion were still empty. The mini bar with complimentary soft drinks was half the day before. The next day on return it was a basic clean. No shampoo or lotion and a tin of 309ml of water left in the fridge and no tea!!!!

Dear guest, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are truly sorry to read about the inconveniences you experienced during your recent visit, and we sincerely apologize that the level of service did not reflect the positive impressions from your previous stays. Please accept our apologies for the missing amenities, the minibar replenishment, and the incomplete room servicing, this is certainly not the standard we aim to provide. We would like to clarify that our reception desk is open 24 hours a day, and our team is always available to assist with any needs during your stay, including providing tea, coffee, water, toiletries, or any additional amenities you may require at any time, day or night. We regret if this was not clearly communicated to you. Your comments have been shared with our housekeeping and management teams so that immediate corrective actions can be taken to prevent this from happening again. We truly value your loyalty and hope you will give us the opportunity to restore your confidence in our hotel during a future visit. Kind regards, Laurine - Front desk

Customer review rating 1.5/5

Adrian J. Couples - Confirmed reviews ALL

See my review on GoogleMaps

Dear Mister J, Thank you for sharing your feedback regarding your recent experience. We regret to hear about the power interruption and your concerns regarding the room design. Your comments are invaluable as we continually strive to enhance our guests' comfort and satisfaction. Best regards, Emma - Front Desk

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Other web-users rate our hotel

  • 396 reviews 9.2/10 Location
  • 530 reviews 7/10 Room
  • 537 reviews 8.9/10 Service
  • 5 reviews 8.1/10 WiFi
  • 261 reviews 8.6/10 Breakfast
  • 178 reviews 7.5/10 Cleanliness
  • 62 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.