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Mercure Caen Centre Port de Plaisance Hotel 4 stars

TripAdvisor rating 4.0/5 934 reviews
Mercure Caen Centre Port de Plaisance Hotel
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Hotel extras

  • In the heart of the city center.

  • 24-hour fitness room

  • Free WIFI - wide choice of TV channels including beIN Sports and CANAL+

  • Secure, private car park with charging terminals for electric cars

  • Family rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000
caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Contact email

Check-in from 12h00

Check out up to 12h00

  • Railways station :   All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodations

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 42m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,371 reviews

tripadvisor

TripAdvisor Rating 4.0/5

934 reviews

Short stay in city centre.

Customer review rating 4.3/5

Kenneth S. Friends - 30/11/2019 Confirmed reviews ALL

Your friendly and proactive reception team made our short stay quite pleasurable. Our room was quiet and the beds were reasonably comfortable. We have never liked foam pillows however and a choice of something with natural fibre would have been better. A large bottle of mineral water in a glass bottle would have impressed us more that the small plastic one, especially as it was not offered on our second day. The garage however was a bonus and easy to access and use. Being quite light eaters at breakfast, we opted to take this in a local bar and wonder if a similar option of a cafe and croissant deal in your café would have been acceptable to us. The price of €18 each for breakfast was not an option we could afford. We have stayed in this hotel during the last 40 years and are pleased that the atmosphere and attention to clients needs is now an active part of your regime. Best Wishes Kenneth

Dear KENNETH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the breakfast, we do offer and lighter one at our bar, do not hesitate next time take it there if you like! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Unfortunately I became unwell during my stay.

Customer review rating 4.3/5

Brian B. Couples - 27/11/2019 Confirmed reviews ALL

The hotel staff were a great help for my wife who was very distressed, one of them took her to the hospital in her car at the beginning. I am very grateful and hope to stay again in your hotel.

Dear BRIAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. We are really happy to read you and to know that you are feeling better. Our work is our passion and it was pleasure to help you and your wife as best as we could. Thank you again for sharing your experience. We hope to see you next time and that you will enjoy Normandy better than this time, we will truly be happy to welcome you again. Sincerely, Juliette

Hôtel Mercure Caen Centre Port de Plaisance

Customer review rating 4.3/5

Simon B. Families - 27/11/2019 Confirmed reviews ALL

I stayed at the Hôtel Mercure Caen Centre Port de Plaisance as my parents (B.) were staying there when my father was taken seriously ill in Caen and I had travelled to assist them. I would like to place on record my thanks for the care and attention given by your staff to my mother while my father was hospitalized. Both have now returned home to Montgardon and are recuperating.

Dear Simon B., Thank you so much for your feedback. As soon as I read you, I share your comment to my colleagues who are really happy to see that both of your parents are feeling better. We hope to welcome you again under better circontances as well as your parents. Have a good day Sir and thank you again for those informations. Juliette

Thank you

Customer review rating 4.3/5

R H. Couples - 14/11/2019 Confirmed reviews ALL

We arrived off the ferry in late evening. The hotel parking was easy, the check in easy and the room was comfortable and welcoming.

Dear ROBERT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Generally good

Customer review rating 4.3/5

Vgs Couples - 07/11/2019 Confirmed reviews ALL

Generally good but inconsistent breakfast in the room (sometimes not as ordered), particularly good US receptionist but a French receptionist didn't listen and answered randomly when spoken with! Great guy in the bar. No chair in the room on arrival but quickly dealt with.

Dear Madame S., Thank you for your feedback. Indeed, the informations you gave us we will be really usefull in order to improve our service. Have a good day Madame, Juliette

Excellent city centre hotel

TripAdvisor rating 4.0/5

Stephen P Solo travel - 05/11/2019 TripAdvisor review

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

impeccable

Customer review rating 4.3/5

Sophie Couples - 03/11/2019 Confirmed reviews ALL

chambre impeccable, atmosphère intime, service discret

A bit disapointing

Customer review rating 4.3/5

Maggie S. Families - 02/11/2019 Confirmed reviews ALL

Had just stayed at the Mercure in Cherbourg the night before...and had a lovely room with view and big windows and free parking . It was also cheaper than your hotel. We found our room very dark and depressing and one very minimal window...also the lighting was so dim my husband could not read his book. Bed was very comfortable and staff polite and helpful. Except night concierge did not give us a ticket to get out of the car park in the morning. Thank you anyway Maggie S.

Everything was perfect

Customer review rating 4.3/5

The P. Couples - 22/10/2019 Confirmed reviews ALL

I have to say our one night stay at this hotel was a pleasure. We had plenty of everything in our room for hot drink making , a nice thick dressing gown, slippers, a bath and a shower. Breakfast was fresh, hot and plentiful. Location was ideal for exploring the town.

Good day P. family, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Mr Daniel B.

Customer review rating 4.3/5

Mr D. B. Friends - 18/10/2019 Confirmed reviews ALL

All of the hotel personnel were polite and very helpful. Hotel maintained to a very high standard and will use it again when visiting Caen .

Great

Customer review rating 4.3/5

John R. Friends - 13/10/2019 Confirmed reviews ALL

Convenient location very helpful staff

Dear JOHN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette
Customer review rating 4.3/5

Vincent Business - 11/10/2019 Confirmed reviews ALL

Very good hotel. Well received by management

Dear VINCENT D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

Great Stay in Normandy

Customer review rating 4.3/5

Brian C. Couples - 08/10/2019 Confirmed reviews ALL

My wife and I had one small issue with the bathroom, but otherwise enjoyed our stay very much.

Dear BRIAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback and also ones whom allows us to get better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Great location.

Customer review rating 4.3/5

Julie Couples - 03/10/2019 Confirmed reviews ALL

This is a pleasant hotel in a great location.

Enjoyable but the toilet was running the entire time we were there

Customer review rating 4.3/5

Bill B. Business - 02/10/2019 Confirmed reviews ALL

We requested 3 times to have the toilet fixed but nothing was done. I would also advice anyone else looking to stay that the students make a significant amount of noise long into the night. Very annoying.

Dear WILLIAM B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette

It was okay.

Customer review rating 4.3/5

Anonymous Families - 30/09/2019 Confirmed reviews ALL

Staff was nice but not luxurious enough.

Customer review rating 4.3/5

Anonymous Business - 29/09/2019 Confirmed reviews ALL

The service from staff was friendly and excellent. However the overall quality of the rooms and amenities is not at the same level. The room furnishings could be upgraded, with bigger towels and washcloths, etc.

Excellent service and support.

Customer review rating 4.3/5

Morgan Business - 26/09/2019 Confirmed reviews ALL

The room was clean. The staff was extremely friendly and supportive!

Friendly & helpful staff, dealt with complaint re TV very well, pity about the bathroom

Customer review rating 4.3/5

Malcolm Couples - 23/09/2019 Confirmed reviews ALL

Bathroom - magnifying shaving mirror unusable as mounted far too high up on the wall. You would need to be at least 2 metres tall to use comfortably. Also main mirror heated zone also too high. My wife at 1.5 metres could not see herself. Room needs more lighting especially over luggage shelf.

Short stay in Caen

Customer review rating 4.3/5

Paul Couples - 23/09/2019 Confirmed reviews ALL

Very pleasant one night stay in Caen. Excellent room. Great breakfast.

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