Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,145 reviews

Best price
guarantee
Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Du Lundi au Jeudi, profitez de nos planches frais & faits maison disponibles au bar.

  • We have small private spaces for co-working or individual meetings.

  • Du Lundi au Jeudi, en-cas disponible au bar

  • Secure private car park with electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,145 reviews

TripAdvisor Rating  4.0/5  1,075 reviews

Customer review rating 3.0/5

Mertcan P. Couples - Confirmed reviews ALL

The staff were great, I’ve got only positive feedback for them, but the room was so humid, everything felt so moist. The bed sheets and the blankets made me sweat every single night, although we kept the window open. Overall, the thermal insulation of the building combined with the mattresses were the worst part. Apart from that the personnel were so friendly and helpful, and the breakfast was fine.

Dear MERTCAN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But we are please to read that our staff was very good with you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma - Front Desk

Best experience to date

Customer review rating 5.0/5

Ryan S. Solo - Confirmed reviews ALL

Helpful approachable staff, fantastic facilities and incredibly welcoming. The location is central to caen, everything is at your doorstep. Would book again in a heartbeat! Thank you for a pleasant experience!

Hello Mr Shepard, Wow what high praise! Thank you very much for your kindness and the time you took to review us. It would be an absolute pleasure to see you again. We wish you a wonderful week to come and hope you had a safe trip home. Kind regards, Kelsey - Receptionist

Convenient for tourist areas.

Customer review rating 4.0/5

Graham Couples - Confirmed reviews ALL

Poor lighting in bedroom was the only negative.

Hello Graham, Thank you so much for giving us your feedback. We will be sure to pass along your comments to our managers. Thank you again for coming to visit us and we hope you had a safe trip home. Kind regards, Kelsey - Receptionist

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great receptionist - thanks Kelsey. Minor issues: Bathroom could do with a couple of hooks for towels. Not enough lighting, but that seems to be compulsory in hotels these days.

Hello Mr C., Thank you for your extremely kind feedback. We are happy you enjoyed visiting our beautiful city! Your comments concerning the rooms have been communicated to the necessary department. Thank you for giving us these important details in order to improve the comfort of your stay. We wish you a wonderful week ahead. Kind regards, Kelsey - Receptionist

Dirty room

Customer review rating 2.0/5

Jan Business - Confirmed reviews ALL

Upon arrival the toilet was NOT flushed, …. the carton cup in the batroom was used. Not so nice experience

Hello Jan, We are so sorry to hear that you encountered some discomfort during your stay. We have passed along your remarks to our management team. If there is anything we can do to improve your visit next time, know that our reception desk is open at all hours and we would be happy to find a solution together. Thank you very much for your review and have a wonderful day to come. Kind regards, Kelsey - Receptionist

In partnership with TripAdvisor

Other web-users rate our hotel

  • 396 reviews 9.2/10 Location
  • 529 reviews 7.2/10 Room
  • 530 reviews 8.7/10 Service
  • 6 reviews 7.7/10 WiFi
  • 249 reviews 8.3/10 Breakfast
  • 160 reviews 7.9/10 Cleanliness
  • 71 reviews 3.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Caen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.