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Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating 4.3/5 3,683 reviews

Mercure Caen Centre Port de Plaisance Hotel
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Hotel extras

  • In the heart of the city center.

  • 24-hour fitness room

  • Free WIFI - wide choice of TV channels including beIN Sports and CANAL+

  • Secure, private car park with charging terminals for electric cars

  • Family rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000
caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Check-in from 12h00

Check out up to 12h00

  • Railways station :  All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodation(s)

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Family privilege room⁠—1 double bed and a sofa bed for 2 people

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
Rooms

Our restaurants and bars

BAR LOUNGE

Non contractual photo

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,683 reviews

tripadvisor

TripAdvisor Rating 4.0/5

975 reviews

VERY PLESANT, STAFF VERY HELPFUL WHEN OUR DOOR JAMMED AND CHANGED ROOMS INSTANTLEY.

Customer review rating 4.3/5

Mrs C. D. Couples - 27/08/2020 Confirmed reviews ALL

HELPFUL AND FRIENDLY STAFF

Satisfying

Customer review rating 4.3/5

Anonymous Families - 22/08/2020 Confirmed reviews ALL

The hotel itself is OK, equipment and overall aspect of the room are good even though a bit below compared to other Mercure hôtels I have been sleeping. Breakfast cost is just unacceptable. 17euros for a breakfast in a provincial city is much more expensive than any dinner in a restaurant over there.

Anther good stay in Caen

Customer review rating 4.3/5

Stephen Solo - 18/08/2020 Confirmed reviews ALL

As always, a warm welcome greeted me upon my arrival. No problems at check-in. Slightly disappointed by the 'welcome drink' but I fully understand why there is no bar and a limited choice of drinks in the present circumstances. My room (a privilege room) was again exactly what I expected with lots of power points, fluffy robe and slippers and a good choice of drinks in the mini-bar. I was getting up early for the ferry in the morning; so, did not experience breakfast. Check-out was swift (bill settled the previous evening) and found my car safe in the underground car park - well worth the extra charge. Overall, I was satisfied with my, on this occasion, brief stay. I look forward to returning for a longer stay in the future. Thanks to all the staff for their efforts.

Well located, clean and quiet

Customer review rating 4.3/5

L Couples - 15/08/2020 Confirmed reviews ALL

Everything is perfect except pillows. Too big, too firm.

Lovely hotel

Customer review rating 4.3/5

Bee I. Families - 12/08/2020 Confirmed reviews ALL

Modern, clean, right by the town so very convenient. We enjoyed our stay.

Yes, well located and Good stay

Customer review rating 4.3/5

Rosemary P. Couples - 04/08/2020 Confirmed reviews ALL

We found this stay very expensive. We already felt £140 was expensive for one night in an ordinary hotel but when we then had to pay an extra 43 Euros to stay that night it became a VERY expensive room. It was unfortunate that by mistake we had arrived one night early but I would have thought that you could have accommodated us for the original price. It was late in the day and the hotel was not full.I thought that the later a booking was made, the lower the price was. Also you could still re~sell our room the following day. We have stayed with you in many places and have never paid this price before.

Perfect balance

Customer review rating 4.3/5

Antonio S. Couples - 03/08/2020 Confirmed reviews ALL

Nicest hotel in the area

Bien situeagreable

Customer review rating 4.3/5

C. M. Families - 29/07/2020 Confirmed reviews ALL

Agreable

Generally good stay with some improvement points

Customer review rating 4.3/5

Sébastien C. Couples - 21/07/2020 Confirmed reviews ALL

Comfortable room in a quiet Mercure hotel. But : - we are still looking for iPhone dock station as described in hotel website - among both pillows quality was very heterogeneous - breakfast is announced to be served up to 10.30am; from 10.15 no more supply of scrambled eggs nor pancakes onto the buffet These seem details but coming from other Accor hotel experiencies, it does make the difference

Dear SEBASTIEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We feel sorry and we apologize for the inconvenient about the iphone dock. We will modify our online description. Also for breakfast we apologize if there were missing products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

"well located but noisy"

Customer review rating 4.3/5

Anonymous Couples - 20/07/2020 Confirmed reviews ALL

The hotel room and staff at the reception were fine and we liked our room with a view on the harbour but we had not anticipated how noisy it would be at night although it was only Thursday night. We found the air-con setting too cold so opened our window but could not sleep because of the noise. Apart from this, everything else was fine.

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte

Good stay

Customer review rating 4.3/5

Dara O. D. Families - 24/03/2020 Confirmed reviews ALL

lovely room, great cleaning

Personnel very nice and helpful

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Well located

Dear Sir G, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

Oh my...

Customer review rating 4.3/5

Oli Families - 04/02/2020 Confirmed reviews ALL

I just can not believe it. Travelling with a young family, asking over the phone a connected room...done Prices ...in line with a four star hotel. Thank god that we show up middle of the day. Hotel totally out dated....70’s Dirty Stained Carpet with bleach stains, communicated door had a fight with Jim Morrison on a bad day. Honestly, a total disgrace, we turned around and found minutes later a five stars, same price and very decent. I do not recommend, I fact I recommend for the Hotel Mercure to be closed and demolished. With a young family, a total horror to think that we could have show up late that day and left with no option....scary . Group ACCOR do something.....disgraceful....

Dear Sir D., The majority of our guests appreciate our friendly and helpful staff. You on the other hand practically tossed your room keys at our Front Desk Assistant even though she’d been nothing but helpful and efficient. We agree that our décor is looking a bit tired and we are eagerly awaiting renovations. But I can assure you that, no, our carpeting does not date back to the 1970s. Over the phone I encouraged you to book a Privilege category family room with a king size bed and living room area large enough to accommodate the two cots you requested. As I recall, you were adamant about wanting two entirely separate connecting rooms. As it occurs, we only have Standard category connecting rooms. It is indeed a shame that you were so upset by a bleach stain that you did not seem to notice the large corner room with a harbor view. You also make no mention of the 50% discount on the second room or that the cots were in place when you arrived despite checking in less than 30 minutes after booking. When you came back downstairs only moments after arriving, it was clear to me that you were determined to check out in a huff. You left us no chance to show you a different pair of connecting rooms or a Privilege family room, which you would likely have found more aesthetically pleasing. If you demand five-star perfection, I think you will agree that it is far easier to simply book a five-star hotel at the outset instead of booking a four-star and expecting a five-star room. Should we have been lucky enough to welcome Jim Morrison in our hotel, we probably would have enshrined any evidence of his passage. We did have Pete Doherty once and he was unusually well-behaved. Amy – Front Desk Assistant

Good S.

Customer review rating 4.3/5

Decent S. Couples - 27/01/2020 Confirmed reviews ALL

Was reasonably pleased. Decent room. Good shower. Excellent breakfast. Two things disappointed me. I checked in on line and therefore expected just to pick up my key on arrival but was asked to fill in my details again. Secondly our room lacked sockets. There was none my side of the bed to charge phones.

Dear Sir A., We very much appreciate your comments regarding your S. at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we take note of your remarks regarding the lake of sockets and the fast check in to improve us for the next guests. King regards, Charlotte

Good Stay

Customer review rating 4.3/5

Anonymous Business - 26/01/2020 Confirmed reviews ALL

Reception staff were very friendly and helpful. Provided excellent recommendations. Room was clean and well-maintained. Breakfast options were very good.

Dear Mrs L.L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

Hotel Well Located

Customer review rating 4.3/5

Akram Solo - 18/01/2020 Confirmed reviews ALL

First time in this hotel. Well located in Center of Caen. Large rooms and comfortable,

Outdated

Customer review rating 4.3/5

Laurent F. Couples - 01/01/2020 Confirmed reviews ALL

Well located and staff friendly, however this hotel is outdated and needs to be renovated. Definitely not up to Mercure standards,

Dear LAURENT F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel as a room refurbishment planned for the end of the year 2020. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Maybe by the end of 2020? Sincerely, Juliette

Pleasant experience in a new location.

Customer review rating 4.3/5

Robert Couples - 31/12/2019 Confirmed reviews ALL

A well located hotel with a friendly and customer service oriented team made our quick stay enjoyable.

Dear ROBERT B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

A practical stay with a very pleasant staff

Customer review rating 4.3/5

S. Couples - 30/12/2019 Confirmed reviews ALL

The hotel room was very conveniently located downtown and had all the facilities (including a very clean fitness room) expected. The extra (coffee and drinks) in the privilege room were well appreciated and justified the price difference with the standard room. The staff was very nice and attentive. However the room could have been cleaner: it was smelly, could have been better vacuumed, bathroom and toilets could be cleaner, dirty window.

Dear SARAH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please note thaht your feedbacks concerning your room have been transmitted to our Housekeeping Manager. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Juliette

Excellent

Customer review rating 4.3/5

Nigel H. Business - 06/12/2019 Confirmed reviews ALL

Everything was very good, check in was good, room was good and breakfast was good too

Dear NIGEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

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