Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating 4.3/5 3,483 reviews

Mercure Caen Centre Port de Plaisance Hotel
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Hotel extras

  • In the heart of the city center.

  • 24-hour fitness room

  • Free WIFI - wide choice of TV channels including beIN Sports and CANAL+

  • Secure, private car park with charging terminals for electric cars

  • Family rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Hairdressing salon
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000
caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Contact email

Check-in from 12h00

Check out up to 12h00

  • Railways station :  All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Our accommodations

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BAR LOUNGE

Non contractual photo

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 450

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,483 reviews

tripadvisor

TripAdvisor Rating 4.0/5

955 reviews

Good stay

Customer review rating 4.3/5

Dara O. D. Families - 24/03/2020 Confirmed reviews ALL

lovely room, great cleaning

Personnel very nice and helpful

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Well located

Dear Sir G, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

Oh my...

Customer review rating 4.3/5

Oli Families - 04/02/2020 Confirmed reviews ALL

I just can not believe it. Travelling with a young family, asking over the phone a connected room...done Prices ...in line with a four star hotel. Thank god that we show up middle of the day. Hotel totally out dated....70’s Dirty Stained Carpet with bleach stains, communicated door had a fight with Jim Morrison on a bad day. Honestly, a total disgrace, we turned around and found minutes later a five stars, same price and very decent. I do not recommend, I fact I recommend for the Hotel Mercure to be closed and demolished. With a young family, a total horror to think that we could have show up late that day and left with no option....scary . Group ACCOR do something.....disgraceful....

Dear Sir D., The majority of our guests appreciate our friendly and helpful staff. You on the other hand practically tossed your room keys at our Front Desk Assistant even though she’d been nothing but helpful and efficient. We agree that our décor is looking a bit tired and we are eagerly awaiting renovations. But I can assure you that, no, our carpeting does not date back to the 1970s. Over the phone I encouraged you to book a Privilege category family room with a king size bed and living room area large enough to accommodate the two cots you requested. As I recall, you were adamant about wanting two entirely separate connecting rooms. As it occurs, we only have Standard category connecting rooms. It is indeed a shame that you were so upset by a bleach stain that you did not seem to notice the large corner room with a harbor view. You also make no mention of the 50% discount on the second room or that the cots were in place when you arrived despite checking in less than 30 minutes after booking. When you came back downstairs only moments after arriving, it was clear to me that you were determined to check out in a huff. You left us no chance to show you a different pair of connecting rooms or a Privilege family room, which you would likely have found more aesthetically pleasing. If you demand five-star perfection, I think you will agree that it is far easier to simply book a five-star hotel at the outset instead of booking a four-star and expecting a five-star room. Should we have been lucky enough to welcome Jim Morrison in our hotel, we probably would have enshrined any evidence of his passage. We did have Pete Doherty once and he was unusually well-behaved. Amy – Front Desk Assistant

Good S.

Customer review rating 4.3/5

Decent S. Couples - 27/01/2020 Confirmed reviews ALL

Was reasonably pleased. Decent room. Good shower. Excellent breakfast. Two things disappointed me. I checked in on line and therefore expected just to pick up my key on arrival but was asked to fill in my details again. Secondly our room lacked sockets. There was none my side of the bed to charge phones.

Dear Sir A., We very much appreciate your comments regarding your S. at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we take note of your remarks regarding the lake of sockets and the fast check in to improve us for the next guests. King regards, Charlotte

Good Stay

Customer review rating 4.3/5

Anonymous Business - 26/01/2020 Confirmed reviews ALL

Reception staff were very friendly and helpful. Provided excellent recommendations. Room was clean and well-maintained. Breakfast options were very good.

Dear Mrs L.L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte

Hotel Well Located

Customer review rating 4.3/5

Akram Solo - 18/01/2020 Confirmed reviews ALL

First time in this hotel. Well located in Center of Caen. Large rooms and comfortable,

Outdated

Customer review rating 4.3/5

Laurent F. Couples - 01/01/2020 Confirmed reviews ALL

Well located and staff friendly, however this hotel is outdated and needs to be renovated. Definitely not up to Mercure standards,

Dear LAURENT F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel as a room refurbishment planned for the end of the year 2020. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Maybe by the end of 2020? Sincerely, Juliette

Pleasant experience in a new location.

Customer review rating 4.3/5

Robert Couples - 31/12/2019 Confirmed reviews ALL

A well located hotel with a friendly and customer service oriented team made our quick stay enjoyable.

Dear ROBERT B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

A practical stay with a very pleasant staff

Customer review rating 4.3/5

S. Couples - 30/12/2019 Confirmed reviews ALL

The hotel room was very conveniently located downtown and had all the facilities (including a very clean fitness room) expected. The extra (coffee and drinks) in the privilege room were well appreciated and justified the price difference with the standard room. The staff was very nice and attentive. However the room could have been cleaner: it was smelly, could have been better vacuumed, bathroom and toilets could be cleaner, dirty window.

Dear SARAH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please note thaht your feedbacks concerning your room have been transmitted to our Housekeeping Manager. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Juliette

Excellent

Customer review rating 4.3/5

Nigel H. Business - 06/12/2019 Confirmed reviews ALL

Everything was very good, check in was good, room was good and breakfast was good too

Dear NIGEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Short stay in city centre.

Customer review rating 4.3/5

Kenneth S. Friends - 30/11/2019 Confirmed reviews ALL

Your friendly and proactive reception team made our short stay quite pleasurable. Our room was quiet and the beds were reasonably comfortable. We have never liked foam pillows however and a choice of something with natural fibre would have been better. A large bottle of mineral water in a glass bottle would have impressed us more that the small plastic one, especially as it was not offered on our second day. The garage however was a bonus and easy to access and use. Being quite light eaters at breakfast, we opted to take this in a local bar and wonder if a similar option of a cafe and croissant deal in your café would have been acceptable to us. The price of €18 each for breakfast was not an option we could afford. We have stayed in this hotel during the last 40 years and are pleased that the atmosphere and attention to clients needs is now an active part of your regime. Best Wishes Kenneth

Dear KENNETH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the breakfast, we do offer and lighter one at our bar, do not hesitate next time take it there if you like! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Unfortunately I became unwell during my stay.

Customer review rating 4.3/5

Brian B. Couples - 27/11/2019 Confirmed reviews ALL

The hotel staff were a great help for my wife who was very distressed, one of them took her to the hospital in her car at the beginning. I am very grateful and hope to stay again in your hotel.

Dear BRIAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. We are really happy to read you and to know that you are feeling better. Our work is our passion and it was pleasure to help you and your wife as best as we could. Thank you again for sharing your experience. We hope to see you next time and that you will enjoy Normandy better than this time, we will truly be happy to welcome you again. Sincerely, Juliette

Hôtel Mercure Caen Centre Port de Plaisance

Customer review rating 4.3/5

Simon B. Families - 27/11/2019 Confirmed reviews ALL

I stayed at the Hôtel Mercure Caen Centre Port de Plaisance as my parents (B.) were staying there when my father was taken seriously ill in Caen and I had travelled to assist them. I would like to place on record my thanks for the care and attention given by your staff to my mother while my father was hospitalized. Both have now returned home to Montgardon and are recuperating.

Dear Simon B., Thank you so much for your feedback. As soon as I read you, I share your comment to my colleagues who are really happy to see that both of your parents are feeling better. We hope to welcome you again under better circontances as well as your parents. Have a good day Sir and thank you again for those informations. Juliette

Thank you

Customer review rating 4.3/5

R H. Couples - 14/11/2019 Confirmed reviews ALL

We arrived off the ferry in late evening. The hotel parking was easy, the check in easy and the room was comfortable and welcoming.

Dear ROBERT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Generally good

Customer review rating 4.3/5

Vgs Couples - 07/11/2019 Confirmed reviews ALL

Generally good but inconsistent breakfast in the room (sometimes not as ordered), particularly good US receptionist but a French receptionist didn't listen and answered randomly when spoken with! Great guy in the bar. No chair in the room on arrival but quickly dealt with.

Dear Madame S., Thank you for your feedback. Indeed, the informations you gave us we will be really usefull in order to improve our service. Have a good day Madame, Juliette

Excellent city centre hotel

TripAdvisor rating 4.0/5

Stephen P Solo travel - 05/11/2019 TripAdvisor review

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

impeccable

Customer review rating 4.3/5

Sophie Couples - 03/11/2019 Confirmed reviews ALL

chambre impeccable, atmosphère intime, service discret

A bit disapointing

Customer review rating 4.3/5

Maggie S. Families - 02/11/2019 Confirmed reviews ALL

Had just stayed at the Mercure in Cherbourg the night before...and had a lovely room with view and big windows and free parking . It was also cheaper than your hotel. We found our room very dark and depressing and one very minimal window...also the lighting was so dim my husband could not read his book. Bed was very comfortable and staff polite and helpful. Except night concierge did not give us a ticket to get out of the car park in the morning. Thank you anyway Maggie S.

Everything was perfect

Customer review rating 4.3/5

The P. Couples - 22/10/2019 Confirmed reviews ALL

I have to say our one night stay at this hotel was a pleasure. We had plenty of everything in our room for hot drink making , a nice thick dressing gown, slippers, a bath and a shower. Breakfast was fresh, hot and plentiful. Location was ideal for exploring the town.

Good day P. family, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette

Mr Daniel B.

Customer review rating 4.3/5

Mr D. B. Friends - 18/10/2019 Confirmed reviews ALL

All of the hotel personnel were polite and very helpful. Hotel maintained to a very high standard and will use it again when visiting Caen .

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