I had an excellent stay at the Hotel Mercure Caen. The hotel itself is quite nice, clean and modern and conveniently located near a lot of restaurants as well as the Sunday market and not far from the Chateau Caen. But the greatest part of my stay was the front desk staff. Amy was fantastic and helped me to find an apple orchard to visit (Vergers de Ducy) and also helped me to book a taxi to the orchard. Without her help I probably wouldn’t have made it to the orchard, but thankfully I visited and had the most amazing tour. Thank you for being so supportive to your guests!

Terrible! The rooms and bathrooms were run down. Worn snd torn. The bathroom was dirty broken tiles. The sink was broken and the toilet had disgusting stains. Chairs fabric torn. It was terrible.

Booking in , car parks and all the workings of the room worked well , the only criticisms were that on one day the breakfast room was overwhelmed as a coach party all had breakfast simultaneously and staff struggled to clear the tables quickly. One point to definitely improve is the hotel bar , where it was difficult to get a drink as the staff were also working on reception and we had to go and ask the staff to operate in the bar , and it did close very early , there was little opportunity to have a late drink after dinner.

Good check-in and overall staff is bi-lingual and helpful. My room was sufficiently large and clean. However, the cleaning staff had for the first two nights only foreseen a paper cover on the matrass. I thought that it was due to the Covid situation, but on the third day the had made up the bed with real sheets (though not so neat). Also they tell you that they won't change your towels if you hang them to dry, but still I was given new ones after the first night. All a bit confusing. Also at breakfast they have sometimes difficulty to coop with the tourist groups that all come down at the same time. Only two coffee-machines is too few at such times. For the rest, the bar, the atmosphere in the hotel and the garage were okay. It was a nice stay, but not all too special.

Regulars at this hotel. Made the mistake of upgrading to suite which turned out to be in renovated and faded, down a very long dark corridor. Breakfast was disappointing with items not replaced and at 20 euros each did not represent value for money.