Novotel Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 825 reviews

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Novotel Caen Côte de Nacre - Image 1
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Novotel Caen Côte de Nacre - Image 3
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155 Rue de la Délivrande, 14000 CAEN, France

Description

Hotel extras

  • Large bedrooms with bathroom and separate toilet

  • Cuisine prepared by our chef using fresh and seasonal produce

  • Outdoor terrace overlooking our heated swimming pool and large garden

  • Pets allowed for a supplement

  • Secure, free private parking - Charging stations for electric vehicles

Our accommodation(s)

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Room 1

Hotel location

Novotel Caen Côte de Nacre

155 Rue de la Délivrande
14000 CAEN
France

GPS:49.200576, -0.360265

Telephone
Fax +33 2 31 44 07 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Come and enjoy our menu of the day prepared by our chef using fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  825 reviews

Customer review rating 4.5/5

Michael G. Couples - Confirmed reviews ALL

Dear Michael G., Thank you very much for your kind review following your recent stay at Novotel Caen. We are delighted to hear that you enjoyed our barbecue buffet, which was exceptionally offered during that weekend, as well as our convenient location for the ferry. We hope to have the pleasure of welcoming you again in the near future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 1.0/5

Andrew B. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your feedback once again. We are sorry that your stay did not meet your expectations and we regret that the explanations provided in our previous response have not changed your perception of the experience. Regarding the cleanliness concern mentioned in your review, our investigation confirmed that the mark observed on the floor was not vomit but the result of a housekeeping product that had accidentally spilled and had not been properly removed before your arrival. Concerning the room upgrade, unfortunately, we had not been informed of this upgrade request by Booking.com prior to your arrival, but we immediately reviewed the situation and addressed it as soon as it was brought to our attention. For the breakfast, we propose a buffet breakfast with a large choice with cold and hot items with fresh products. We nevertheless take note of your feedback and will continue to use it as an opportunity for improvement Kind regards, Xavier HASSAN General Manager

Customer review rating 3.5/5

Kyle L. Solo - Confirmed reviews ALL

Dear KYLE L., We would like to thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated your room and overall experience. We are sorry to hear that the pool opening hours did not fully meet your expectations, as well as your disappointment regarding the vegetarian option offered at dinner. Your comments are very valuable and will be shared with our teams in order to improve these aspects of our service. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 3.5/5

Keith P. Families - Confirmed reviews ALL

Dear Keith P., We would like to thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear about your disappointment regarding the unavailability of the steak during your visits to our restaurant. This is certainly not the level of service we aim to provide, and your comment will be shared with our team to ensure better availability in the future. We are nevertheless pleased to read that you were satisfied with the service provided by our staff, and we will be sure to pass on your kind words to the entire team. We sincerely hope to have the opportunity to welcome you again and restore your confidence in our services. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

Garry H. Couples - Confirmed reviews ALL

Dear Garry H., We like to thank you for your very kind review about your recent stay with us. We hope that we can have the opportunity to welcome you again in the future ! Best regards, Louise 1ère de Réception 02 31 43 42 00

Other web-users rate our hotel

  • 211 reviews 8.8/10 Location
  • 436 reviews 6.3/10 Room
  • 495 reviews 9/10 Service
  • 224 reviews 8.4/10 Breakfast
  • 167 reviews 6.4/10 Cleanliness
  • 110 reviews 8.9/10 Pool
  • 107 reviews 4.5/10 Vibe

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