Novotel Caen Côte de Nacre Hotel 4 stars

Low quality dinner and average breakfast

The hotel was quiet, clean and comfortable staff very friendly and helpful convenient location for tram

Confortable, proper space, clean

Staff were very helpful. However a bit more care with dinner as sometimes it was cold, some stuff was missed eg cutlery

Staff were lovely and helpful. The bed was very comfy and the room was well set out. The hotel is near the tram stop to the centre. However, I slept poorly due to the noise from other rooms. Not that people were being exceptionally noisy, but we could hear everything! Such a shame. Unfortunately we were booked on an 8.30 ferry so we had to leave too early to have breakfast.

I enjoyed the property, the staff and the dining room. Excellent breakfast. Good dinner. I was disappointed that the pool was being serviced for 2+ hours on the only morning that the sun was shining. No sign of a maintenance team member and the front desk personnel had no idea what the hold up was about.

This is my second stay at this hotel in the last 3 months. There were a few issues - to start, it is really annoying that guests cannot control the A/C and set room temperature as they wish. A more serious problem was a nasty & non-stop "ticking" sound that came from around the ceiling light (next to the curtain) which made close to impossible to fall asleep and then woke me up during the night. When I asked reception for a remedy, it wasn't clear whether this will happen due to the weekend and absence of a technician (!) - why can't the hotel have a technician on weekends? of course that the issue was not solved after the first night. I was later offered to move to a different room but a visit I made found out that there was a strange smell in it, so i was reluctant to pack and move, which means more nights with ticking sounds and a bad sleep... seems that i wasn't the first guest to get this ticking noise problem, because when I alerted reception that there's a ticking noise, the girl at the front desk immediately asked me if the noise comes from around the light, so I'm sure the hotel is aware that this problem exists, and if so, why won't Accor fix it once and for all? The last thing I wan't to mention is the fact there are no vegetables at all for breakfast... I believe there are many guests who would like to have some vegetables for their breakfast, this should be offered in a 4-star hotel everywhere.

In general the rooms are pleasant but the use of carpet is not recommended. Very friendly staff who are very obliging

nice room healthy breakfast friendly personnel we don't want any other hotel anymore, we always choose Novotel quality of the stay is in value with the costs for a room good price-quality value don't hesitate, choose Novotel

An enjoyable stay but because of the location of the hotel we had to eat in the hotel restaurant for three nights where menu was very limited. The staff were all helpful and good humoured but someone needs to train the hiousekeeping staff on how to make a bed properly. I found the bed-matress very hot and uncomfortable, also the pillows as I am used to feather pillows and you should offer your patrons a choice.

Check in good, room good, pool very welcome, food good & staff polite. Only thing that spoilt it was walked into the bar / bistro area around 18:15hrs for a beer & a sit outside by the pool, there was a half eaten sandwich left on the central buffet table & a tray of empty glasses waiting to go in the washer on the bar. I thought the guy who served me was going to clear the mess up as it looked a bit tatty, but half an hour later my F. came down to have a pre dinner drink, other guests started to arrive for dinner & the mess was still there. The sandwich was eventually moved, but the washer tray full of dirty glasses was left there for some considerable time after festering on the bar. You could take the view that its just one of those things, but to me, Novotel is a premium brand looking to make a difference utilizing its resources ie staff, facilities & customer experience. It was a little disappointing that a couple of members of the bar staff couldn't be bothered to clear the place ready for evening service & not representative of what we would consider to be the normal Novotel Std.

€7.50 for a beer. The breakfast was automatically charged to my card even though I didn’t book it or ask for it when I got there. The rooms were basic and what you would expect in a hotel of half the price

Hotel room up to expected standard, ditto breakfast. However, the buffet dinner on Friday night was appalling in terms of quality of the courses offered with the exception of the 'bulot mayonnaise', one of the starter dish on offer.

Overall the stay was fine. Staff were friendly and the downstairs area was nice. The only let down was the size of the room. With the sofa bed opened for our kids there was barely any room to stand. So we spent most of our time downstairs.

Room was very nice. We had no problems with anything at this hotel. Staff were extremely friendly, Professional and helpful. Very clean. Lots of parking.