Novotel Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.5/5 813 reviews

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Novotel Caen Côte de Nacre - Image 1
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Novotel Caen Côte de Nacre - Image 3
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155 Rue de la Délivrande, 14000 CAEN, France

Description

Hotel extras

  • Large bedrooms with bathroom and separate toilet

  • Cuisine prepared by our chef using fresh and seasonal produce

  • Outdoor terrace overlooking our heated swimming pool and large garden

  • Pets allowed for a supplement

  • Secure, free private parking - Charging stations for electric vehicles

Our accommodation(s)

Hotel location

Novotel Caen Côte de Nacre

155 Rue de la Délivrande
14000 CAEN
France

GPS:49.200576, -0.360265

Telephone
Fax +33 2 31 44 07 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Come and enjoy our menu of the day prepared by our chef using fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  813 reviews

Customer review rating 3.5/5

Petronella K. Couples - Confirmed reviews ALL

Bedroom, and breakfast were fine, dinner was dreadful

Customer review rating 5.0/5

Emma B. Couples - Confirmed reviews ALL

Lovely hotel, friendly staff. Comfortable clean rooms. Breakfast was vast and enjoyable.

Dear Emma B., The entire team of Novotel Caen want to thank you for taking the time to share your kind review regarding your recent stay with us. We are delighted to hear that you enjoyed our team, your room, and the breakfast buffet. We hope that we can have the pleasure to welcome you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 0.5/5

David G. Families - Confirmed reviews ALL

Not aware the breakfast finished at 9.30. Seems the hotel is run for the convenience of the staff and not the guests

Cher David G., Nous regrettons sincèrement d’apprendre que votre séjour n’ait pas répondu à vos attentes. Ayant moi-même effectué votre départ et procédé à un geste commercial de 1 000 points de courtoisie sur votre compte Accor, nous pensions avoir pu trouver une solution satisfaisante. Nous constatons toutefois que votre ressenti n’a pas été pleinement amélioré, et en sommes sincèrement désolés. En effet, les horaires du petit déjeuner sont en semaine de 06h30 à 09h30, et le week end de 07h00 à 10h30, comme il est affiché dans l'accueil de l'hôtel, ainsi qu'au niveau du bar. Concernant votre ressenti à l’égard de notre collaboratrice au petit-déjeuner, il semble qu’un malentendu se soit produit. En effet, celle-ci était en train de débarrasser le buffet en fin de service, aux alentours de 09h45. Elle vous a néanmoins laissé la possibilité de vous servir et de profiter de votre petit-déjeuner. Elle s’est simplement permis de vous rappeler les horaires du service à titre informatif. Nous sommes toutefois surpris par la sévérité de votre note, dans la mesure où vous avez pu accéder au buffet petit-déjeuner et en profiter, malgré votre arrivée en fin de service. Nous avons également eu le plaisir de vous accueillir de nouveau du 30 au 31 mai, soit peu de temps après votre premier séjour. Cette nouvelle visite nous avait laissé penser que votre expérience avait su répondre, au moins en partie, à vos attentes. L’équipe du Novotel de Caen se joint à moi pour vous souhaiter une agréable journée et espère que vous avez pu, lors de ce second séjour, profiter pleinement de notre buffet petit-déjeuner. Bien cordialement, Louise 1ère de Réception 02 31 43 42 00 ----------------------------------------------- Dear David G., We sincerely regret to learn that your stay did not meet your expectations. As I personally handled your check-out and arranged a goodwill gesture of 1,000 courtesy points credited to your Accor account, we believed that a satisfactory solution had been found. However, we understand that your overall impression was not fully improved, and we are truly sorry for this. For your information, breakfast is served from 6:30 a.m. to 9:30 a.m. on weekdays, and from 7:00 a.m. to 10:30 a.m. on weekends, as indicated at the hotel reception and in the bar area. Regarding your experience with our breakfast team member, it appears that a misunderstanding may have occurred. She was in the process of clearing the buffet towards the end of service, around 9:45 a.m. However, she still allowed you to help yourself and enjoy your breakfast. She simply took the opportunity to remind you of the breakfast service hours for information purposes. We are nonetheless surprised by the severity of your rating, given that you were able to access and enjoy the breakfast buffet despite arriving towards the end of service. We also had the pleasure of welcoming you again from May 30th to 31st, shortly after your first stay. This return visit led us to believe that your overall experience had met your expectations, at least in part. The entire team at Novotel Caen joins me in wishing you a pleasant day, and we hope that you were able to fully enjoy our breakfast buffet during your second stay. Kind regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Large bright room, good level of cleanliness. Breakfast was so-so

Dear John S., The entire team of Novotel wants to thank you for your kind review regarding your stay with us. We are delighted to read that you enjoyed your room, the cleanliness, and our free and secure parking. We hope that we can have the pleasure to welcome you again for a future stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

Caldwell P. Solo - Confirmed reviews ALL

I stayed as part of a tour group and was happy with the comfort of the room and quality of the dinner and breakfast.

Dear CALDWELL P., The entire Novotel Caen team would like to thank you for taking the time to share this kind review. We are delighted to hear that you enjoyed your stay with us, as well as your room, breakfast, and dinner. We hope to have the pleasure of welcoming you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Other web-users rate our hotel

  • 208 reviews 8.7/10 Location
  • 417 reviews 6.8/10 Room
  • 466 reviews 9.2/10 Service
  • 211 reviews 8.5/10 Breakfast
  • 166 reviews 7/10 Cleanliness
  • 108 reviews 9.2/10 Pool
  • 106 reviews 5/10 Vibe

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