Novotel Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.5/5 797 reviews

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Novotel Caen Côte de Nacre - Image 1
Novotel Caen Côte de Nacre - Image 2
Novotel Caen Côte de Nacre - Image 3
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155 Rue de la Délivrande, 14000 CAEN, France

Description

Hotel extras

  • Large bedrooms with bathroom and separate toilet

  • Cuisine prepared by our chef using fresh and seasonal produce

  • Outdoor terrace overlooking our heated swimming pool and large garden

  • Pets allowed for a supplement

  • Secure, free private parking - Charging stations for electric vehicles

Our accommodation(s)

Hotel location

Novotel Caen Côte de Nacre

155 Rue de la Délivrande
14000 CAEN
France

GPS:49.200576, -0.360265

Telephone
Fax +33 2 31 44 07 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Come and enjoy our menu of the day prepared by our chef using fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  797 reviews

Customer review rating 4.0/5

Caldwell P. Solo - Confirmed reviews ALL

I stayed as part of a tour group and was happy with the comfort of the room and quality of the dinner and breakfast.

Dear CALDWELL P., The entire Novotel Caen team would like to thank you for taking the time to share this kind review. We are delighted to hear that you enjoyed your stay with us, as well as your room, breakfast, and dinner. We hope to have the pleasure of welcoming you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

Extremely pleasant stay, excellent room and good food.

Dear Richard M., The entire Novotel team would like to thank you for this very kind review. We appreciate your comments regarding your room and dinner, and we hope to have the pleasure of welcoming you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 3.5/5

Cuenca A. Solo - Confirmed reviews ALL

The room was nice and the facilities were clean. However, I think you should take a closer look at how some of your staff treat guests. One of the waiters was quite impolite and asked me to leave the dining room, even though I repeatedly explained that I was part of the tour group that had just arrived that evening. What I found frustrating was that only after another guest from the same group (an American man) confirmed that I was with them, I was finally allowed to stay. It gave me the impression that my word alone wasn’t enough, which was disappointing.

Dear Cuenca A. We are truly sorry to hear that your recent stay with us at Novotel did not meet your expectations, particularly due to your experience in our restaurant. This is not the level of service we strive to provide to our guests. Please rest assured that we will address this matter with the restaurant manager, and we sincerely apologize for this incident. We hope to have the opportunity to welcome you again in the future and regain your trust. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 1.5/5

Kevin F. Families - Confirmed reviews ALL

The facility is old, bed for third person was not ready, facility in the bathroom not worthy of 4 star nor is the room interior. Noisy environment. I've been in other Novotel before and it was nothing like this one. Experience is not consistent but the price is still high.

Good Afternoon, We are very sorry to hear that your recent experience at Novotel Caen did not meet your expectations. Please accept our sincere apologies for the third bed not being ready upon your arrival. Fortunately, our reception team was able to resolve this issue promptly. We are aware that our establishment could use some refreshing, and we are pleased to inform you that renovation plans are already underway. Regarding the barrier code, we apologize for not mentioning it at check-in. However, please note that the code is displayed in three different places in the hotel lobby. We truly hope to have the opportunity to welcome you again soon and to regain your trust. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Stephanie G. Solo - Confirmed reviews ALL

Very helpful and dedicated team at reception desk

Chère Stephanie G., Nous vous remercions très sincèrement pour avoir pris le temps de partager votre avis sur votre séjour au Novotel de Caen. Quel plaisir de lire que notre équipe ait contribuée à rendre votre expérience agréable parmi nous, votre satisfaction estr notre plus belle des récompenses. Nous espérons avoir le plaisir prochainement de vous accueillir à nouveau. Bien cordialement, Louise 1ère de Réception 02 31 43 42 00

Other web-users rate our hotel

  • 205 reviews 8.7/10 Location
  • 414 reviews 6.8/10 Room
  • 464 reviews 9.2/10 Service
  • 211 reviews 8.8/10 Breakfast
  • 165 reviews 6.9/10 Cleanliness
  • 110 reviews 9.2/10 Pool
  • 106 reviews 5.3/10 Vibe

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