Novotel Caen Côte de Nacre Hotel 4 stars

Very good service in these difficult Covid times, I had originally booked Novotel Bayeux but this hotel remained closed so they contacted me if Caen was also ok for me, I accepted this change and in Caen I experienced good service in difficult times, they do their best to keep the level of service high in times of Covid.

Room was dirty and smelting urine! No welcome drink was offered nor upgraded. There was no coffee machine in the room.

access to the hotel is not so easy to find room was comfortable but temperature was too hot + air conditioning was not tunable + outside was noisy when I opened the window

A very pleasant experience despite the restaurant being limited due to kitchen problems. The substitute menue worked very well & staff were charming

From the inside, very nice hotel but, as afore mentioned, cleaning of the rooms should be improved. Dedicated staff in the restanrant. Food OK.

Réservez en toute confiance votre prochain séjour." I don't think so, I have serious doubts. Stayed 4 nights in so called "superior room". Third night a big orange lamp in front of our window outside lit up and even with the curtains closed, our room was enlightened enough to not get a good night sleep. Very strange because the 2 first nights this lamp was not lit up. At the evening of our fourth night the light came back and I went to the reception to ask to switch of this light as in the first 2 nights. First the lady at the desk pretended the light was not property of the hotel....but after some discussion (i did communicate in french as a token of my willingness, although this is not my mother tongue) she admitted the light was from their second parking lot at the side of the hotel... But the only solution to her for this problem was a very brief and repeated reply "je n'y peut rien faire" ("I can not do anything about it") And there I stood.. case closed for her, not one suggestion to find a solution....no empathy at all. Novotel Caen ? No confidence anymore.. Feel so sad because the other staff e.g. at the restaurant,cleaning staff etc. were so friendly and professional ! So one "bad" staff ruined our otherwise very pleasant stay.

A good experience, we felt very safe during our stay and the social isolation procedures were well provided. The only issue was the inclusive meal and the confusion with the for dinner.

Clean and good access to the pool . Not vegetarian or vegan friendly although we mentioned in the reservation .They weren't able to put anything together when asked to prepare something for us . Also barman charged extra for drinks .

This was our first hotel stay in France, within days of the quarantine having been lifted, and it put us very much at ease with the measures in place, enabling us to enjoy our time in Normandy. In particular, the restaurant and waiting staff were superb. Several dishes on the menu reflected the local area, and we were pleasantly surprised by its good value (19 euros for 2 courses). The menu also changed on the second night of our stay. A special mention must go to Stefan in the restaurant who was exceptional in his service and so incredibly friendly, even playing badminton with our two boys whilst we enjoyed a digestif of the local ‘44 Calvados (well worth sampling!).

This was a great hotel to stay at while visiting Normandy. It's about 35 min from the beaches, but it's in a nice location off of the highway so you don't have to go into Caen. Parking was plentiful and free. The staff was friendly and welcoming. We enjoyed our stay.

nice room healthy breakfast friendly personnel we don't want any other hotel anymore, we always choose Novotel quality of the stay is in value with the costs for a room good price-quality value don't hesitate, choose Novotel

We arrived at 6pm to be told that our room was not ready and made to wait. We we asked why were told that the hotel had over 100 rooms . So? When our room was ready it was not the one we had book. Given another room immediatley why not this one the first time. Still was n ot the room we had booked. Staff at the bar not interested, we ordered a Bombay gin and T the guy came back with another brand. We had to point at the gin on the shelf behind him

We enjoyed our stay in Novotel Caen during visiting Normandy. Room, services, full of choices for breakfasts, staff and pool were absolutely perfect and only small complain I may have to menu in hotel's restaurant, which has too poor choice of vegetarian meals.

Novotel Hotels have been good to us on our extended European adventure with our two golden retrievers. The hotel is dog friendly. Only complaints: despite being advertised as having air conditioning, air was turned off for the season, and there were a couple of hot days, making it difficult to sleep and warm in the room particularly when sun baking in.

Although during the last twelve months the hotel has had a long overdue make over, it is style over substance. Been staying a few times a year at the hotel for more than twenty years. Unfortunately progressively there has been a decline, but it is still an average hotel conveniently located not far from the ferry port. In detail the breakfast are good, sleep quality poor (early morning coach start ups and fumes outside of the bedroom window not great), unfortunately long term road works adjacent to the bedroom location add to the disturbance.Worn out bed, dark and depressing bedroom. Evening meal food quality is poor and nothing like the quality of other Novotels even though working to the same menu, but the service is good.