Novotel Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 848 reviews

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Novotel Caen Côte de Nacre - Image 1
Novotel Caen Côte de Nacre - Image 2
Novotel Caen Côte de Nacre - Image 3
Novotel Caen Côte de Nacre - Image 4
155 Rue de la Délivrande, 14000 CAEN, France

Description

Hotel extras

  • Large bedrooms with bathroom and separate toilet

  • Cuisine prepared by our chef using fresh and seasonal produce

  • Outdoor terrace overlooking our heated swimming pool and large garden

  • Pets allowed for a supplement

  • Secure, free private parking - Charging stations for electric vehicles

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 1 double bed and 1 double sofa bed

Photo out of - Classic Room with 1 double bed and 1 double sofa bed

Opt for comfort and space. The Classic Room is warm and cozy, and comes with practical features: air-conditioning, fiber-optic WiFi, shower, courtesy tray, mini bar + safe. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Enjoy 260 sq.ft. of design and comfort in the Superior Room: Novotel Live N'Dream double bed, air conditioning, fiber WIFI, safe, 48" large-screen TV, tea and coffee-making facilities, rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

The Executive Room offers you a VIP welcome with special perks just for you: WIFI and mini-bar included, Nespresso coffee machine, well-being kit with bathrobe and slippers. Up to 2 adults and 1 child.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Choose comfort and space. Our warm and cozy Classic Room is equipped with all the usual facilities, including air-cooling system, fiber-optic WIFI, shower, tea and coffee making facilities and minibar.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Caen Côte de Nacre

155 Rue de la Délivrande
14000 CAEN
France

GPS:49.200576, -0.360265

Telephone
Fax +33 2 31 44 07 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 4 rooms for people with reduced mobility
  • 60 family rooms
  • 126 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet

Business

9 Meeting rooms

Family

Services for children

  • Children''s library
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Heated pool

  • Outside
  • On site

Sports and leisure

Table tennis

  • On site

Boules/petanque

  • On site
  • On site
  • Outdoor parking
  • Private
  • 100 parking spaces

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

Come and enjoy our menu of the day prepared by our chef using fresh and seasonal produce.

Cooking style
French
Capacity
100
Accessibility
Accessible service
14000 Caen, France
Telephone +33 2 31 43 42 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu

Come and enjoy our menu of the day prepared by our chef using fresh and seasonal produce.

In a cozy atmosphere perfect for relaxing or working, our bar meets all your expectations: eat, have a drink, work, relax... It forms the central living space of the hotel.

Three options according to your needs: the all-you-can-eat buffet in the restaurant, breakfast in your room or the Express menu at the bar: hot drink, selection of pastries and fresh orange juice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  848 reviews

Customer review rating 5.0/5

Helen L. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Jenny C. Families - Confirmed reviews ALL

Dear Jenny C., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are delighted to hear that you appreciated our ideal location, the welcoming nature of our team, and the suitability of our hotel for families with children. However, we are sincerely sorry that your room was uncomfortably warm and that the air conditioning did not provide the level of comfort you expected. We experienced a technical issue with the air-conditioning system during your stay, and we did everything we could to ensure a minimum level of comfort for our guests while this was being addressed. We also take your comment regarding the window near the children’s beds very seriously. Guest safety is our priority, and we will ensure that our rooms are checked to confirm that all windows are properly secured and comply with our safety standards. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and safe stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 2.5/5

Elisa C. Families - Confirmed reviews ALL

Dear Elisa C., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are sincerely sorry to hear that your arrival experience did not meet your expectations. We understand your disappointment regarding the sofa bed, the missing towels and, in particular, the information you received at reception concerning the pillows. However, we would like to clarify that additional pillows were available in your room, stored on the top shelf of the wardrobe unit in the entrance area. We regret that this was not clearly communicated to you at the time and apologize for the inconvenience caused. The sofa bed and the third set of towels should have been prepared before your arrival. Your comments will be shared with our housekeeping and reception teams so that our room-preparation procedures and communication can be improved. While we understand your disappointment, we regret that these issues led to such a severe rating, as our teams work hard every day to provide a high standard of service to all our guests. We nevertheless hope that you were able to enjoy our breakfast buffet and our outdoor swimming pool during your stay. We hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

Jay H. Families - Confirmed reviews ALL

Dear Jay H., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are delighted to hear that you found our hotel comfortable and family-friendly. We are pleased that the layout of our low-rise building made it easy for your family to move around during your stay. However, we are sincerely sorry that the air conditioning did not provide sufficient comfort during the very warm weather. We experienced a technical issue with the air conditioning system during your stay, which affected some of our rooms. We fully understand that this was particularly uncomfortable for a family of four when outside temperatures reached 34 °C, and we sincerely apologize for the inconvenience caused. We hope to have the pleasure of welcoming you and your family again in the future, under more comfortable conditions. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

John H. H. Families - Confirmed reviews ALL

Cher John H. H., Nous vous remercions chaleureusement d'avoir pris le temps de partager votre excellente expérience au sein du Novotel de Caen. Nous sommes heureux d'apprendre que celui-ci a pleinement répondu à vos attentes, notamment grâce au confort de votre chambre, notre pisicne extérieure chauffée, le service qui vous a été proposé par nos équipes, et la cuisine de notre restaurant. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 3.5/5

Jenny C. Families - Confirmed reviews ALL

Great location, friendly staff, great for kids. My only complaint would be the room was far too hot. Needed air conditioning. The window was also by the kids beds and opened wide with no safety features.

Dear Jenny C., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are delighted to hear that you appreciated our ideal location, the welcoming nature of our team, and the suitability of our hotel for families with children. However, we are sincerely sorry that your room was uncomfortably warm and that the air conditioning did not provide the level of comfort you expected. We experienced a technical issue with the air-conditioning system during your stay, and we did everything we could to ensure a minimum level of comfort for our guests while this was being addressed. We also take your comment regarding the window near the children’s beds very seriously. Guest safety is our priority, and we will ensure that our rooms are checked to confirm that all windows are properly secured and comply with our safety standards. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and safe stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 2.5/5

Elisa C. Families - Confirmed reviews ALL

We booked a room for 3, 2 beds. In the room we found the sofa bed closed, we opened it by ourselves and asked for the pillow at the reception. Answer: "we're complete, no more pillows". No 3rd set of towels too. Is this a 4 stars service? To sleep without pillow and use 2 sets of towels for the 3 of us. Maybe i'd describe it more as a quite old 4 stars hotel with a 2 stars service.

Dear Elisa C., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are sincerely sorry to hear that your arrival experience did not meet your expectations. We understand your disappointment regarding the sofa bed, the missing towels and, in particular, the information you received at reception concerning the pillows. However, we would like to clarify that additional pillows were available in your room, stored on the top shelf of the wardrobe unit in the entrance area. We regret that this was not clearly communicated to you at the time and apologize for the inconvenience caused. The sofa bed and the third set of towels should have been prepared before your arrival. Your comments will be shared with our housekeeping and reception teams so that our room-preparation procedures and communication can be improved. While we understand your disappointment, we regret that these issues led to such a severe rating, as our teams work hard every day to provide a high standard of service to all our guests. We nevertheless hope that you were able to enjoy our breakfast buffet and our outdoor swimming pool during your stay. We hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

Jay H. Families - Confirmed reviews ALL

The hotel is family friendly and the building being low rise it made the movement easy. However, the hotel maintained fairly high temp setting on a/c which did not help for family of four in a room when outside was 34 degrees.

Dear Jay H., Thank you for taking the time to share your feedback following your stay at Novotel Caen. We are delighted to hear that you found our hotel comfortable and family-friendly. We are pleased that the layout of our low-rise building made it easy for your family to move around during your stay. However, we are sincerely sorry that the air conditioning did not provide sufficient comfort during the very warm weather. We experienced a technical issue with the air conditioning system during your stay, which affected some of our rooms. We fully understand that this was particularly uncomfortable for a family of four when outside temperatures reached 34 °C, and we sincerely apologize for the inconvenience caused. We hope to have the pleasure of welcoming you and your family again in the future, under more comfortable conditions. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

John H. H. Families - Confirmed reviews ALL

great service and nice food in the restaurant, comfortable beds, decent swimming pool for the kids.

Cher John H. H., Nous vous remercions chaleureusement d'avoir pris le temps de partager votre excellente expérience au sein du Novotel de Caen. Nous sommes heureux d'apprendre que celui-ci a pleinement répondu à vos attentes, notamment grâce au confort de votre chambre, notre pisicne extérieure chauffée, le service qui vous a été proposé par nos équipes, et la cuisine de notre restaurant. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Stephen C. Couples - Confirmed reviews ALL

Comfortable room with good facilities. A little out of the way but proximity to the tram with easy access to Caen centre meant a pleasant stay all round.

Dear Stephen C., We like to thank you for taking the time to share your kind review following you stay at Novotel Caen. We are delighted to hear that he meet your expectation thanks to the comfort and the facilities of your room, and the proximity with the tram station. Your satisfaction is our best reward and we truly hope to have the pleasure for welcome you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Gail L. Couples - Confirmed reviews ALL

Stayed 3 nights; was great to have a kettle & mini fridge. Pool was refreshing, staff were lovely. Only downside was breakfast was€20 per person so we didn’t bother and went out for coffee & pastries.

Dear Gail L., We would like to thank you for taking the time to share your kind review following your recent stay at Novotel Caen. We are delighted to hear that you enjoyed our outdoor swimming pool, our friendly staff, and the kettle and mini-fridge in your room. Regarding breakfast, the rate is indeed €20 per person. Our buffet offers a wide selection of hot dishes, cheeses, cold cuts, pastries, yoghurt, fruit salad, fromage blanc, gluten-free options, vegetarian options, and more. Our guests generally appreciate it. We truly hope to have the pleasure of welcoming you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

Phil B. Families - Confirmed reviews ALL

Great hotel for a stopover enroute from Brittany to Calais. Good evening meal in restaurant and a good breakfast too

Dear Phil B., We would like to thank you for taking the time to share your kind review following your recent stay at Novotel Caen. It is with pleasure that we learned that your stay met your expectations, particularly thanks to our restaurant and our breakfast buffet, which is available year-round. Your satisfaction is our best reward, and we truly hope to have the pleasure of welcoming you again for a future stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

Jonathan G. Families - Confirmed reviews ALL

The hotel is very convenient - located near major roads, provides free parking, a swimming pool, games for children in the lobby and a great breakfast. The staff are extremely helpful and go out of their way to make your stay comfortable. I very highly recommend this hotel.

Dear Jonathan G., The entire team of Novotel Caen want to thank you for taking the time to share your kind review following your recent stay at Novotel Caen. We are delighted to hear that he met your expectations, thanks to our located next to major road, our free and secure park, our outside swimming pool, all our commodity for the children, and our breakfast buffet open all the year. Your satisfaction is our best awards, and we truly hope to have the pleasure to welcome you again for a future stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 0.5/5

Marianna T. Couples - Confirmed reviews ALL

Fire alarm going off. No fire just faulty but you have to check and then don't really settle. Children running up and down corridors. Parents asked by staff to stop them but staff ignored. People using what I think was a fire escape door to go outside and smoke. Door banged constantly and corridor smelled of smoke. Food was not brilliant either. Dried up chips. 4 star hotel? I don't think so.

Dear marianna t., Thank you for taking the time to share your detailed feedback following your stay at Novotel Caen. We sincerely apologize for the disruption caused by the fire alarm. We did experience a technical issue with the system, which was beyond our control. The alarm was triggered while our night auditor was alone on duty, and he did everything he could to manage the situation and carry out the necessary checks as quickly as possible. We fully understand, however, that such an incident can be unsettling, especially when travelling with children, and we are sorry that you found it difficult to relax afterwards. Regarding the noise in the corridors, our team did ask the parents concerned to ensure that their children stopped running through the hotel. Unfortunately, despite these reminders, we cannot permanently monitor or control the behaviour of every guest. Novotel is a family-friendly brand, and we do welcome many families with children; nevertheless, we expect all our guests to respect the comfort and tranquillity of others. We are also concerned by your comments regarding the use of what appears to have been a fire-exit door for smoking. This is not permitted, and we will report the matter to the relevant team so that the situation can be monitored more closely. We are sorry for the repeated noise caused by the door and for the smell of smoke in the corridor. We regret that your meal did not meet your expectations, particularly the quality of the chips. Your feedback will be shared with our restaurant and kitchen teams so that the necessary improvements can be made. We appreciate your comments, which help us identify the areas requiring improvement, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Overall was fine despite critical points of concerns: 1- Major blood stains on the towel upon arrival. 2- Noone answering repeated phone calls, i had to walk all the way to reception to have it changed. Apologies were extended but no particular gesture offered. 3- We came for dinner without booking, and were not nicely welcome. The Manager told us "his restaurant is full with 120 covers, you can come back later", not very pleasantly. We were only one adult and 2 kids, he could easily have offered us to sit at the bar for example since we are hotel Guests but clearly he was not there to look after us. I asked him if there is any restaurant at walking distance where we could have a quick bite, he said he does not know, he is not from the area. I have ran hotels my whole career, i have also ran Accor hotels, and I did not feel the level of service, empathy, and consideration was on PAR with where it should be, especially not on PAR with the price paid.

Dear Richard Langonne, Thank you for taking the time to share your detailed feedback following your stay at Novotel Caen. We are sincerely sorry that your experience did not meet the standards you expected, particularly regarding the blood stains on the towel upon arrival, the difficulty in reaching us by phone, and the welcome you received at the restaurant. The presence of blood stains on a towel is completely unacceptable, and we deeply apologize for this oversight. We understand that you had to walk to the reception to have it changed, and we regret that no additional gesture was offered at the time. Please be assured that this matter has been addressed with our housekeeping team to prevent such incidents from occurring again. Regarding the restaurant, we are truly sorry for the unwelcoming response you received from our manager. As hotel guests, especially with children, you should have been accommodated with care and empathy, whether at the bar or elsewhere. We also regret that he was unable to provide recommendations for nearby restaurants. Your feedback will be shared with our restaurant management team to ensure our service reflects the level of hospitality expected at Novotel. We understand your disappointment, particularly given your extensive experience in hotel management and with Accor properties. We take your comments very seriously and will use them to improve our service and training. We hope to have the opportunity to welcome you again and to demonstrate the level of service and consideration that should be expected. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good family hotel so everything for children was good from breakfast to table football. Comfortable room and good facilities.

Dear Alyn Shipton, We like to thank you for your very kind review following your recent stay at Novotel Caen. We are delighted to hear that he met your expectation, thanks to our family atmosphere, our breakfast buffet and our table football in our lobby. Your satisfaction is our best reward, and we truly hope we can have the pleasure to welcome you again in the future. Best regards, Louise 1ère de Réception 02 31 42 43 00

Customer review rating 4.5/5

Sue B. Families - Confirmed reviews ALL

We spent 6 days here for a family vacation. We had an amazing stay.

Dear Sue B., Thank you very much for taking the time to share your kind review following your six-day family stay at Novotel Caen. We are delighted to hear that you had an amazing stay and that you found both the rooms and the grounds very clean. We hope to have the pleasure of welcoming you back again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

Paul B. Families - Confirmed reviews ALL

Friendly helpful staff. Well located. Room and bed were comfortable.

Dear Paul B., We thank you so much for taking the time to share your kind review following your recent stay at Novotel Caen ! We are delighted to hear that he met your expectation, thanks to the our friendly staff, our location and your room. We truly hope to have the pleasure to welcome you again for a future stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Robert H. Business - Confirmed reviews ALL

Efficient reception & heat bar personnel

Dear Robert H., Thank you very much for taking the time to share your feedback following your stay at Novotel Caen Côte de Nacre. We are delighted to hear that you were very satisfied with your experience and that you appreciated the efficiency and professionalism of our reception and bar teams. Your kind words will be shared with them, as they are a great source of motivation. We look forward to welcoming you back again soon for another enjoyable stay. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.0/5

Donald N. Solo - Confirmed reviews ALL

Staff was EXCELLENT and really hard wirking

Dear Donald N., Thank you very much for your kind feedback. We are delighted to hear that you found our staff excellent and truly hardworking – your recognition means a lot to the entire team. We hope to have the pleasure of welcoming you again in the future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 4.5/5

Michael G. Couples - Confirmed reviews ALL

A very pleasant stay. Enjoyed the BBQ.

Dear Michael G., Thank you very much for your kind review following your recent stay at Novotel Caen. We are delighted to hear that you enjoyed our barbecue buffet, which was exceptionally offered during that weekend, as well as our convenient location for the ferry. We hope to have the pleasure of welcoming you again in the near future. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 1.0/5

Andrew B. Couples - Confirmed reviews ALL

We would never stay there again as it was filthy and the staff weren’t friendly there was sick patch’s in the hall way and empty coke bottles in the hall way. We thought breakfast was included. It was expensive for what it was. We paid for an upgrade which we had to fight to get . We would never stay there again

Dear Andrew, Thank you for taking the time to share your feedback once again. We are sorry that your stay did not meet your expectations and we regret that the explanations provided in our previous response have not changed your perception of the experience. Regarding the cleanliness concern mentioned in your review, our investigation confirmed that the mark observed on the floor was not vomit but the result of a housekeeping product that had accidentally spilled and had not been properly removed before your arrival. Concerning the room upgrade, unfortunately, we had not been informed of this upgrade request by Booking.com prior to your arrival, but we immediately reviewed the situation and addressed it as soon as it was brought to our attention. For the breakfast, we propose a buffet breakfast with a large choice with cold and hot items with fresh products. We nevertheless take note of your feedback and will continue to use it as an opportunity for improvement Kind regards, Xavier HASSAN General Manager

Customer review rating 3.5/5

Kyle L. Solo - Confirmed reviews ALL

Very nice , fly in room wish the pool hours were longer to take advantage of. Also, vegetarian option at dinner was not good

Dear KYLE L., We would like to thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated your room and overall experience. We are sorry to hear that the pool opening hours did not fully meet your expectations, as well as your disappointment regarding the vegetarian option offered at dinner. Your comments are very valuable and will be shared with our teams in order to improve these aspects of our service. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, Louise 1ère de Réception 02 31 43 42 00

Customer review rating 3.5/5

Keith P. Families - Confirmed reviews ALL

As above

Dear Keith P., We would like to thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear about your disappointment regarding the unavailability of the steak during your visits to our restaurant. This is certainly not the level of service we aim to provide, and your comment will be shared with our team to ensure better availability in the future. We are nevertheless pleased to read that you were satisfied with the service provided by our staff, and we will be sure to pass on your kind words to the entire team. We sincerely hope to have the opportunity to welcome you again and restore your confidence in our services. Best regards, Louise 1ère de Réception 02 31 43 42 00

Other web-users rate our hotel

  • 225 reviews 9/10 Location
  • 444 reviews 6.1/10 Room
  • 502 reviews 8.9/10 Service
  • 220 reviews 8.8/10 Breakfast
  • 215 reviews 5.4/10 Comfort
  • 174 reviews 5.8/10 Cleanliness
  • 118 reviews 8.8/10 Pool
  • 108 reviews 4.9/10 Vibe

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