ibis Caen Centre

Upon our arrival the young lady at reception was a delight to encounter as on our travel some are not so pleasant and helpful this young lady went above and beyond to accommodate all our needs as we needed a UK charger for our equipment she was there to supply our needs, sadly she wasn’t at reception (to return charger) to thank her as we checked out extremely early. Kind regards Duncan M..

I booked online, first making a mistake with the dates. Within 15 minutes of the booking I cancelled it and rebooked with the correct dates. I found my credit card is being charged for both booking; your web site states that there is a time limit on refunds for cancellations, which I clearly met. The staff at the Mercure front desk told me that this was policy and I would not receive a refund. At checkout on 29… I talked to another employee who appears to have honored my request for refund and I have that confirmation document in-hand. I have received the $551.04 eu. Credit on my card. I find the fact I have to go thru this process unacceptable. The desk clerks prior to the one at check out were not helpful and would not ultimately help me. At the time I found this beyond infuriating. As this is the way you run your business I will NEVER stay at one of your properties again and I will tell all of my business colleagues of the deceitful and dishonest activity to attempt to bilk me out of my money.

Good: a garage is offered for a fair price which is very helpful because outside parking is nearly impossible. Very friendly staff and a working climate control. Not good: mattresses are sliding around and very small room. No possibility to store two suitcases.

Hotel located near main attraction sites. Nice staff.

Friendly efficient staff, great service.