We arrived in Caen at our pre-booked hotel (not an All-Accor hotel) and were alarmed by its access, compactness and generally horribly compressed set-up. We went to Reception in the Mercury Hotel in Caen and asked if they had any accommodation free. The only room available was in the Ibis building. Not the Mercure standard but such a welcome rescue. The staff were brilliant and so helpful in accommodating us and enabling us to park our car in the underground carpark. I should have booked an All-Accor in the first place and will certainly book an All-Accor hotel next time. A big 'thank you' to all the staff.

Have stayed here a number of times and the hotel is always just what we needed. Well located, secure parking, efficient staff and clean comfortable rooms. Only downside this time around was the bar was closed at weekends. Not the end of the world, there are plenty of other places, but we meet up with a number of folks at the hotel before venturing out and it made logistics a little harder.

Check was a breeze, with really helpful staff on the desk. They also spoke excellent English, which helped us. Room was very clean and all fixtures and fittings were in order. Overall, great value for money

We had excellent rooms not much of a view but large bed, comfortable mattress, good AC nice breakfast and under ground parking. We had a mishap in our car with a stone breaking our windscreen, they couldn't help us enough everyone was so helpful and friendly I would stay there again in a heartbeat

Emma was so helpful