ibis Sydney World Square 3 stars

Customer review rating (ALL Rating) 4.1/5 1,135 reviews

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ibis Sydney World Square - Image 1
ibis Sydney World Square - Image 2
ibis Sydney World Square - Image 3
ibis Sydney World Square - Image 4
382 -384 Pitt Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • ibis Kitchen open for buffet breakfast 7 days a week.

  • 24hr Grab it & Go menu

  • Boardroom facilities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Value-for-money! Enjoy the night in our two single beds Standard Room, featuring tea and coffee making facilities, en-suite bathroom, high-speed Internet access, small fridge and own desk area. Room accommodates up to 2 adults. No rollaways.

  • Views:

    City View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Upgrade and experience the difference! Enjoy our Superior room boasting a King bed for your comfort. Tea and coffee making facilites, en-suite bathroom, high speed internet access and work desk. Room accommodate 2 guests, no rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Needing a little extra space? Our Triple Room could be just what you are after featuring 3 Single beds, tea and coffee making facilities, an en-suite bathroom, high speed internet access and a designated work desk. Room accommodate up 3 guests

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Large, spacious with extra comfort! Our Deluxe Rooms is perfect for your family offering space and comfort features two King beds (2 kings or 4 singles) offering flexibility and comfort for up to 2 adults & 2 children or 4 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000 SYDNEY
Australia

GPS:-33.877822, 151.207591

Telephone
Fax +61 2 9282 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 166 rooms
  • 9 rooms for people with reduced mobility
  • 11 family rooms
  • 12 connecting rooms
  • 166 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Indonesian
  • Russian
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Well-being

On Site Hotel Gym

  • On site
  • Near the property
  • Indoor parking
  • Private

  • Parking pricing: 65 AUD 65 AUD Per day

IBISTRO

Photo out of - IBISTRO

OPEN

Cooking style
International
Capacity
60
Accessibility
Accessible service
382 -384 Pitt Street, 2000 Sydney, Australia
Telephone +61 2 9282 0010

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

OPEN

Enjoy a drink or two at our modern iBar located on the ground level, amongst the vibrant lobby atmosphere

Start each day with a fresh and delicious full buffet breakfast in our heritage listed Ibis Kitchen Restaurant. A light and airy dining experience in the heart of the city. For guests on the go we also offer a "Grab It and Go" menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,135 reviews

Customer review rating 5.0/5

Ruth H. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Nathan G. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Wing M. H. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Elizabeth M. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Marc S. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Nathan G. Business - Confirmed reviews ALL

Upon walking into the hotel, you were first greeted with this smell that is not pleasant at all, whilst there is workmen trying to fix some patch in the roof. It doesn’t sit well while walking into a very smelly for you of a hotel. My room was not ready when I checked in even though I’m a gold member and when I finally got into my room, it was like a fridge. You could not adjust the air conditioner and I had to ring up and someone reset the temperature for me. I think if you were going to sell a hotel room I guess you’ll be able to adjust the temperature to how they like and not have staff have to enter your hotel to try and fix it or call up to adjust your temperature. The room’s are noisy and I don’t believe the area is very nicely located compared to other ibis in the area.

Customer review rating 4.5/5

Wing M. H. Families - Confirmed reviews ALL

Accepted early check in and keep baggage in the basement Noisy music from the bar Nextdoor during weekend. Requires better sound proof

Customer review rating 3.0/5

Elizabeth M. Business - Confirmed reviews ALL

I'm leaving the title in in the hope it will encourage Ibis / Accor to accelerate smell damage control. The lobby and lifts smelt revolting - at first I thought it could be the fish tank, but then lovely reception staff told me it was a buildup of rubbish in the vacant site next door, which shares the same aircon intake. The room was fine, but had no individual temperature control, so each time I wanted to change it I had to call Reception to alter it - not ideal at nighttime when trying to get comfortable! Also, two lifts struggled with guests, especially when one was being used as a service lift when we checked in. Service was friendly and efficient, and a nice breakfast with a good view across the intersection. Sort the smell and aircon, and I'd stay again as it's good value for money. Thanks.

Customer review rating 1.5/5

Marc S. Business - Confirmed reviews ALL

The room was generally clean and tidy. However, the reception smelled of sewage, covered over by a rather revolting air freshener. The bathroom in the room smelled similar, only manageable by covering up the room drain. The gym is minuscule and badly ventilated. Given the cost of the room, I would be ok with all the issues apart from the smell. It was seriously offputting.

Customer review rating 4.0/5

William R. Couples - Confirmed reviews ALL

Despite a good experience overall, our stay was let down by the room not being vacuumed before we checked in. This was obvious by the hairs and crumbs all over the carpet 😞 The staff at reception did supply us with slippers on request however . . .

Customer review rating 4.0/5

Wai C. M. Solo - Confirmed reviews ALL

bad smell at basement floor

Customer review rating 2.0/5

Laura C. Business - Confirmed reviews ALL

The walls were paper thin and could hear toilets flushing. Bed was reasonable. The desk and chair were perfect

Customer review rating 0.5/5

Taylah B. Couples - Confirmed reviews ALL

First, we rock up and the room is hot. We can’t open the window? Fine we’ll just turn the air con on. The wall control works, we turn it on, select cool and turn the fan on high. Everything you expect to happen, and then we leave for the night to go get some dinner. We get back at 9pm and the room is still a sauna, we’re confused. Okay the room has a censor for the electricity, normal stuff ok. So we just turn the air con back on and as 30 minutes pass we notice the temp of the room HAS NOT changed. After trying to figure out why I gavw the front desk a call… “sorry do to our policy you have to call reception to turn the air on.” And he asks us what we want and I say “19, cool, fan medium or high” and he confirmed back to me this is what he set it at…. Only 10 minutes later we call again because the room is STILL HOT. We ended up calling 3-4 times before someone finally came up to check the air con that was barely blowing any air out, and it was hot. Only for the staff member to fumble with his words and tell us “this is how it is” and finally end with “it’s policy not to have cooling during the winter months” Wow ok. So following this leads to a hot, stuffy stay where there was no need for the blankets. The room was incredibly uncomfortable from the lack of air. And then to top it all off the soundproofing is non existent. We could hear doors slamming, neighbours coughing, microwaves going off, and even a phone ringing non stop. The worst, most uncomfortable hotel stay of my life. And unfortunately it had to fall during Sydney Marathon weekend which means the prices were inflated to a ridiculous amount of $1300 for two nights!

Customer review rating 3.0/5

Niko L. S. Families - Confirmed reviews ALL

Location is good because at city center but room is nothing special.

Customer review rating 3.0/5

Christopher F. Business - Confirmed reviews ALL

The foyer of the hotel smelt like vomit or sewerage, wasn't pleasant. The room was fine.

Customer review rating 0.5/5

Lanyon M. Business - Confirmed reviews ALL

Stayed at the Ibis Sydney World Square for a business trip for 4 nights. Was the first time I had stayed at the hotel. Was assigned a room on the 16th floor that was basic but satifactory for a short stay. Hotel is fairly centrally located across Pitt St from World Square shopping with plenty of food and entertainment near by. The part of Pitt St is located in is very run down with abandoned buildings and homeless sleeping in doorways. I settled into the room to get a good nights sleep as I had travelled on Sunday night to get an early start in the office the next day but was awoken at 2am by fire alarms blasting for 5 minutes. Thinking it was a false alarm stayed in bed until the EVACUATE message then was broadcast over the emergency speakers. Jumped out of bed, put on some shoes and a jumper, and opened the door to exit and was greated by a river of water pouring down the corridor. The person across the hall exited his room soaked from head to toe from the fire sprinklers looking distressed. Made it to the fire escape and walked down the 16 floors to the back alley where I was greated with a waterfall coming off the top of the building. The entire hotel then was evacuated out onto Pitt St where we waited whilst the fire brigade arrived to investigate. With only a single nightshift reception worker on to manage 100 people there was little communication to what was happening. To his credit he couldn't do much with the scale of what was happening. 3.30am the fire brigade told everyone they could return to rooms except levels 15 & 16. Eventually at 4am we were permitted back into our room which was saturated and had to pack up and vacate the room back to reception. Was assigned a new room on the 3rd floor looking over the alley and a concrete wall. Room was run down and not as nice as the one I came from. Next evening I returned to the hotel and requested a new room. Was told none was available but could be moved the next day. No apology or acknowledgement was given to the previous nights disruptions. Next day I packed up again from the 3rd floor and left bags at reception. Returning that evening was moved to the 17th floor. Now, this room was nicer and cleaner than the other rooms and I concluded my final two nights without incident. Now, I know not all problems are preventable but a couple of things that ring alarm bells at this property. 1. Lack of service recovery to guests staying on the impacted floors. I repeatedly had to ask to move rooms when this should have been offered. We had a bad experience and received little sympathy. Have heard nothing from the hotel to follow up. 2. Lack of consistancy in quality of Ibis World Square rooms. Other Ibis hotels I have stayed at offer a consistant standard. This hotel seemed to have discrepancies in the cleanliness and maintenance of rooms across the 3 rooms I stayed in over 4 nights. After this I couldn't recommend this property and will be wary of staying in Ibis properties again.

Customer review rating 5.0/5

Francis G. L. Business - Confirmed reviews ALL

Special thanks to the lady who assisted us during the check-in and to JM who addressed all our concerns.

Customer review rating 4.5/5

David S. Solo - Confirmed reviews ALL

Rooms very clean and functional ammentities

Customer review rating 2.0/5

Hayley W. Families - Confirmed reviews ALL

He contacted Reception to have the temperature in the room changed because it felt hot, and you can’t control the AC from the control in the room, best we were offered was to use the fan option which did nothing. The lack of shower curtain or glass in the shower was extremely inconvenient as the water did not stay within the designated area and the whole bathroom would end up wet, the pull down seat in the shower was also mouldy which was concerning because a lot came off with a hose of the shower. The other issue we had was waking to someone setting off a fire alarm at 2am but being left confused when a fire truck turned up and a group of people exiting the hotel and looking up at the building above us, not knowing what was happening and if maybe we had been forgotten only to be told “false alarm” over the speakers after the fact. It would have been nice to be notified that an alarm was being investigated so we knew not to worry. The staff were accomodating when our 3 year old got sick in the bed and gave us new sheets.

Customer review rating 4.0/5

Rebecca F. Families - Confirmed reviews ALL

Great stay! Rooms basic but very comfortable bed and great location.

Customer review rating 3.5/5

Dian M. Solo - Confirmed reviews ALL

Location is wonderful, close to shops, restaurants, and a supermarket that opens until late night. It's near light rail stations as well. But exactly on that road there are a lot of abandoned shops feels scary seems like places where homeless people stay. The room is decent, there's a microwave which is a great plus point. But the lifts are smelly. Had to hold my breath everytime I go into the lift. Overall I would reccomend the hotel due to its location.

Customer review rating 5.0/5

Sherelyn P. Couples - Confirmed reviews ALL

Thank you Drex and Ina for looking after us. Great stay!

Customer review rating 5.0/5

Tsm C. Families - Confirmed reviews ALL

Perfect central location close to shopping, dining, and trains. Rooms are neat and tidy, staff are welcoming, and the amenities are great!

Customer review rating 2.5/5

John C. Families - Confirmed reviews ALL

Room 106: shared wall with next door disco which was Very Loud! Only told after given key. Still blaring at 11pm so asked to move. Staff very helpful and loved rooms to 15th floor - room next to hotels loud air conditioning unit!! Never again

Other web-users rate our hotel

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  • 1,044 reviews 4.1/10 Comfort
  • 782 reviews 6.5/10 Cleanliness
  • 404 reviews 6.3/10 Breakfast
  • 363 reviews 3/10 Amenities

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