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ibis Sydney World Square Hotel 3 stars

Customer review rating 4.1/5 7,134 reviews
ibis Sydney World Square
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • IBISTRO open for breakfast and dinner

  • 24hr Grab it & Go menu

  • Boardroom facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000
sydney
australia

Tel: +61292820000

Fax: (+61)2/82673100

Contact email

Check-in from 14h00

Check out up to 11h00

  • GEORGE STREET :   GOULBUM STREET 5 MIN. HOTEL

  • PITT ST. :   WILLIAM STREET CITY EXIT

  • PITT STREET :   NTH SYDNEY 290 QVB BUILDING

  • PITT STREET. :   STHERN CROSS DR CITY

  • PITT ST :   GRT WESTERN MW CITY EXIT

  • PITT STREET :   STH COAST LINE CENTRAL STATION

  • PITT STREET. :   STHERN CROSS DR CITY

  • By plane

    SYDNEY KINGSFORD SMITH At 7.9km / 4.91 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.6km / 0.37 miles

  • By train

    MONORAIL At 0.1km / 0.06 miles

  • By train

    SYDNEY LIGHT RAIL At 0.1km / 0.06 miles

GPS :-33.877822, 151.207591

Our accommodations

Tastefully appointed and recently updated, guest rooms at ibis Sydney World Square provide everything needed for a comfortable stay. Each of the hotel's 166 guest rooms features contemporary décor and stylish design, with the new ibis SweetBed, new beddin g and new towels. Guests staying at this impressive Sydney hotel can enjoy a great range of amenities, including high-speed broadband access, a flat-screen LCD TV with in-house movies, air-conditioning, a mini fridge, and a modern ensuite with hairdryer.

Accessible room

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 15m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Standard Room 1 Double and 2 Single Beds

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Family Room 2 King Beds

  • Max. number of persons: 4
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

IBISTRO

Type of cuisine: International

Enjoy breakfast at iBistro, offering a full hot buffet breakfast daily, self serve espresso machine and freshly made pancakes. Come back for dinner and select from our seasonal a la carte menu whilst enjoying the city lights from our terrace

IBAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at our modern iBar located on the ground level, amongst the vibrant lobby atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Sydney World Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,134 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,160 reviews

Everying is good except bad smell from toilet

Customer review rating 4.1/5

Tony Families - 10/02/2020 Confirmed reviews ALL

Everying is good except bad smell from toilet

Dear King on C., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Taylor

Great bed

Customer review rating 4.1/5

K Business - 10/02/2020 Confirmed reviews ALL

Great bed, would recommend better cleaning, when i moved in, there was pubic hair on the toilet seat.

Dear Hoi L., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have met with housekeeping, I am sorry about the hair on the toilet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Good stay

Customer review rating 4.1/5

Nathan H. Solo - 09/02/2020 Confirmed reviews ALL

The stay was good, however I found the movie channel not working so I could purchase any films the room was clean and the view I got was great

Dear Nathan h., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Well located

Customer review rating 4.1/5

Seb Friends - 07/02/2020 Confirmed reviews ALL

Room not as cleaned as what i’m used to with Ibis. Beds were very comfortable. Shower was a bit moldy. Decorative pillows on bed smelled like they haven’t been washed in a long time. Definitely not washed after every stay. Otherwise room has all you need and again great location and friendly staff.

Dear Sebastien L., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Missing items from my room. Management not interested

Customer review rating 4.1/5

Karen M. Business - 05/02/2020 Confirmed reviews ALL

A very expensive undergarment went missing from my room. I called the reception and told them about it. It could have got mixed up with the laundry by accident and they said they'd chase it up with the off site laundry service and the manager would get back to me. I've called several times and the manager has been left several messages but has not tried to contact me. All I can assume is the laundry did not find and therefore the maid may have taken them on purpose. However, the hotel seems like it couldn't care less.

Dear Karen M., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit for the undergarment of $35 has been refunded to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, close to where we needed to walk

Customer review rating 4.1/5

Anonymous Friends - 05/02/2020 Confirmed reviews ALL

Staff friendly. Room tidy, but very small for the price. Carpet had a raised section in it that we had to be careful not to trip over.

Dear Joanne M., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.1/5

Jade Couples - 05/02/2020 Confirmed reviews ALL

Everything was ok. Reception didn't know what to do with the accor voucher, I ended up hanging onto it until check out. Tv didn't work. Bed, shower, block and block out curtains good.

Dear Jade M., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located-good spot. Aircon annoying as they are on sensors....

Customer review rating 4.1/5

Justin Friends - 05/02/2020 Confirmed reviews ALL

Good spot - friendly staff. Aircon very annoying. It was a hot 2 days in Sydney. When we first checked into the room, it was in direct sunlight and the aircon was off. It was SWELTERING! Turned the aircon on and went down for a drink. Came back half an hour later and it was off again. Realised the aircon is on sensors that turn it off when you leave the room. Very annoying on a hot day! Apart from that, good stay

Dear Justin H., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nicest Ibis I’ve stayed at

Customer review rating 4.1/5

Christine Solo - 02/02/2020 Confirmed reviews ALL

Lovely room. Although small, the carpet was plush, there was an iron and ironing board as well as a fridge and big screen TV. The room was also very quiet.

Dear Christine S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.1/5

Cheryl Business - 02/02/2020 Confirmed reviews ALL

Easy access, good location

Dear Cheryl T., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Short beds

Customer review rating 4.1/5

Bb Friends - 02/02/2020 Confirmed reviews ALL

If you are taller than 180-185cm, you may have issues with the sort beds here.

Dear Bahadir B., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location.Very clean.Great staff

Customer review rating 4.1/5

Aimen F. Solo - 02/02/2020 Confirmed reviews ALL

Everything was at a level of quality that is usually unexpected of a budget hotel But i was pleasantly surprised. The staff is polite,pleasant and efficient The cleanliness level is excellent And the location is amazing Only two things are needed: better ventilation in the bathroom and the hallways need to be cleaned Keep it up!

Dear Aimen F., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was ok. The room service was good and the room was clean.

Customer review rating 4.1/5

Sandy Solo - 02/02/2020 Confirmed reviews ALL

I would like to point out that the air temperature in my room was low to me but I couldn’t change. Besides, the cool air was blowing directly onto my face (due to the position of the air outlet), that was the most uncomfortable part of my stay.

Dear Sandy N., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location and room pricing

Customer review rating 4.1/5

Andre Families - 31/01/2020 Confirmed reviews ALL

Stayed a few nights with family, did laundry. No issues really, easy access and friendly staff.

Dear Andre N., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location. Small rooms but to be expected

Customer review rating 4.1/5

Marcus F. T. V. I. F. Couples - 30/01/2020 Confirmed reviews ALL

Value for money, yes. Close to MRT public transport, yes. Close to Chinatown, yes. Close to bars, cafes and restaurants, yes, Very!

Dear Marcus E., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service

Customer review rating 4.1/5

Tim Solo - 29/01/2020 Confirmed reviews ALL

Great service at short notice. Comfy and great location.

Dear Timothy James B., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.1/5

Tina Solo - 29/01/2020 Confirmed reviews ALL

Location was perfect, staffs were nice and room was clean and tidy. I loved the hotel. The reason why I gave 9 rather than 10 is because I made the payment earlier and later when I checked the price of the room, it decreased by $90 compare to what I paid. It was not refundable or changeable so I felt bit bad about it.

Dear Soo Young N., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.1/5

John S. Business - 29/01/2020 Confirmed reviews ALL

All good as usual, only downside was one lift was out meaning to took a long wait for the remaining lift

Dear John S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great location, very convenient. staff were very friendly and helpful.

Customer review rating 4.1/5

Janette D. Couples - 28/01/2020 Confirmed reviews ALL

as above

Dear Janette d., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Good location

Customer review rating 4.1/5

Chintha S. Families - 28/01/2020 Confirmed reviews ALL

Location was good, modern room, wish the carpet was bit more cleaner. The gym needs an update urgently

Dear Chintha S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor
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