ibis Sydney World Square Hotel 3 stars

So here is the issue. I am a Platinum member and frequent visitor of Ibis hotels and especially the Ibis World Square. I have a booking for 9 nights and i informed them that I will arrive at 8AM in the morning. They can only assign me to this lousy room on the 1st floor saying they were fully booked the day before. Honestly which I think is really hard to believe. It was still bookable and during the time of Corona crisis I do not believe any hotel was fully booked. This room on 1st floor is of course noisy, dark and smelly. They they offering an alternative room on the 3rd floor. Kind of an appartment outside of the building and have to go through some dodgy stairways. Room was nicer though but had no working table. They offered me to set-up a table in the hallway... Come on really. Eventually I went back to the my original room. I was just to tired changing again later. So I stayed 9 nights in this depressing room. The worst thing however were the insects. Every day I had fly´s in the room. I forgot to ask housekeeping to take care of that but then i would have expected some cleanliness in the room. Which was not happening. The worst was then this dead coakroach lying in the front of the door. After complaing I receive the usual "i apologize" and nothing else. But the worse was something else. While in the middle of the Corona crisis, Australia was shutting down and I was concern of getting back home as soon as possible. Unfortunately I had booked a pre-paid rate. This very impolite lady at the reception tells me that there will be no refunds or credits. So I had another follow up booking with the Novotel darling Harbour, also a pre-paid rate and they would immediately allow me to cancel and give me my pre-paid amount as credit. After have challenge this lady again, she tells me that this Ibis is an owner owned hotels (what else actually) and the decision of the owners was not to refund anything or not even credit for future stay. This I really found very hard to believe that owners would do individual decisions here like that. Not having any empathy. I am also working in the travel industry. I am a Director of an australian tour operator and a DMC operations. We are als had to deal every day with cancelations and we were given out credits. So I asked again another gentlemen and got the same answers. What also bothered me, was this attitude of the staff. "Sorry policy, we are an owner operated hotel" and basically we do not care what you say. Again YOU ARE AN ACCOR HOTEL and I am a platinum member. This is the reason why i am choosing your hotel and not any other. Anyway you can be assured that I will never stay at your hotel again and will never recommend to any of my fellow business travellers. Then again, you do not care. At least according to your staff. The whole Corona situation was already terrible enough and your hotel did not make any effort to at least maintain any loyal clients who has already stayed several times at your hotel.

Sent survey a week before a stay which had already been cancelled. Not impressed with your system.

Place is in the heart of CBD. I had a good stay. The staffs were very friendly. I just want to make a comment to the setup of the room. The room where I stayed I can't fully open the door of the closet because of the side table. The safe is in the closet and there's no way you can't access it fully because of the limit on the gap when you open the door. Not a good set up.

with the virus problems, the reason for me going to Sydney was cancelled only a few days before I would have gone so I contacted the hotel and they made arrangements - Mercure handled it - and I now have a voucher to use before the end of 2019. It is perhaps not the best that other hotel chains are offering, but it seems likely that I will be able to use assuming that travel resumes A full refund of course woud be much more appreciated.

conveniently located in down town china area, can be noisy at night with sirens and clubs but the hotel is good value for money

Well located, very friendly staff and great breakfast

We had a great few days in Sydney with the Ibis as our base - very centrally located and a nice, spacious room. When we arrived our TV was not working, but the manager quickly arranged for it to be fixed. We also had an issue with a leaking ventilator in the bathroom, but once again the manager could not have been more helpful, had it fixed immediately, and even gave us a free bottle of wine to apologise, which went down a treat! We also enjoyed making our own pancakes for breakfast - delicious. Thanks for a wonderful stay.

A big thank you to one of the ladies at the reception on Monday 16th March. We were having difficulty with our parking after paying the $55, and were speaking very direct (likely rude) to this women. Who was very kind and helped sort it out. So thank you very much.

Goid check in and check out, comfortable room.

Staff very friendly room very clean.

It’s a great location I had great service .. not sure if it’s because I am a silver member .. but we had about 10 or so in our group and we stay here every year at this time for a conference.. EVERY YEAR they muck up the stay,. confuse the rooms and it takes an hour to sort out!!!! This year they were just given a bunch of room keys and told to find their own rooms .... not very good service

well located to the conference and public transport

I felt right at home with Lucas looking after us. He was very friendly and helpful with a great attitude and energy, a real asset to your business. I enjoyed spending happy hours in reception and loved that requests could be met without hesitation.

comfortable and value

The room was spacious with a beautiful view of downtown Sydney. Great bathroom. friendly staff. Some strange setup though, I could not open the the wardrobe because of the bedside table.