ibis Sydney World Square 3 stars

Customer review rating (ALL Rating) 4.0/5 1,208 reviews

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ibis Sydney World Square - Image 1
ibis Sydney World Square - Image 2
ibis Sydney World Square - Image 3
ibis Sydney World Square - Image 4
382 -384 Pitt Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • ibis Kitchen open for buffet breakfast 7 days a week.

  • 24hr Grab it & Go menu

  • Boardroom facilities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Value-for-money! Enjoy the night in our two single beds Standard Room, featuring tea and coffee making facilities, en-suite bathroom, high-speed Internet access, small fridge and own desk area. Room accommodates up to 2 adults. No rollaways.

  • Views:

    City View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Upgrade and experience the difference! Enjoy our Superior room boasting a King bed for your comfort. Tea and coffee making facilites, en-suite bathroom, high speed internet access and work desk. Room accommodate 2 guests, no rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Needing a little extra space? Our Triple Room could be just what you are after featuring 3 Single beds, tea and coffee making facilities, an en-suite bathroom, high speed internet access and a designated work desk. Room accommodate up 3 guests

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Large, spacious with extra comfort! Our Deluxe Rooms is perfect for your family offering space and comfort features two King beds (2 kings or 4 singles) offering flexibility and comfort for up to 2 adults & 2 children or 4 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • TV with on-screen billing info
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000 SYDNEY
Australia

GPS:-33.877822, 151.207591

Telephone
Fax +61 2 9282 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 166 rooms
  • 9 rooms for people with reduced mobility
  • 11 family rooms
  • 12 connecting rooms
  • 166 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Indonesian
  • Russian
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Well-being

On Site Hotel Gym

  • On site
  • Near the property
  • Indoor parking
  • Private

  • Parking pricing: 65 AUD 65 AUD Per day

IBISTRO

Photo out of - IBISTRO

OPEN

Cooking style
International
Capacity
60
Accessibility
Accessible service
382 -384 Pitt Street, 2000 Sydney, Australia
Telephone +61 2 9282 0010

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

OPEN

Enjoy a drink or two at our modern iBar located on the ground level, amongst the vibrant lobby atmosphere

Start each day with a fresh and delicious full buffet breakfast in our heritage listed Ibis Kitchen Restaurant. A light and airy dining experience in the heart of the city. For guests on the go we also offer a "Grab It and Go" menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,208 reviews

Customer review rating 2.5/5

Harriet P. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Frances F. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Simon P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

James H. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Shah J. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Frances F. Families - Confirmed reviews ALL

A pretty small room and small bathroom. The rooms are not sound proof by ANY stretch of the imagination- i was woken up each of the two nights we stayed by people showering and talking in the early hours. I really like the block out blind. Not a bit of light gets in. Buffet breakfast is fine - nothing amazing. The pancake machine is fun. The lifts and the foyer had an odd smell.

Customer review rating 1.5/5

Simon P. Business - Confirmed reviews ALL

The hotel lobby, lift and the hotel corridor (level 12) had an odd smell everywhere. It smelt like mould trying is trying to be covered by Glen 20.

Customer review rating 5.0/5

James H. Solo - Confirmed reviews ALL

Short stay but comfortable and well located accommodation at or above standard expected for an ibis.

Customer review rating 4.0/5

Shah J. Business - Confirmed reviews ALL

Well located, few services needs improvements I was never able to connect on front desk from my room, all the time i had to walk down be it 12pm check in time or 9pm when no customers.

Customer review rating 4.5/5

Shanty T. Families - Confirmed reviews ALL

Stayed for 2 nights with my child during the school holiday. Loved that the hotel is located in proximity to everything.

Customer review rating 5.0/5

Ian M. Solo - Confirmed reviews ALL

Room was ok for a night before flying home the next day. Close to central station and the airport

Customer review rating 0.5/5

Madan K. Couples - Confirmed reviews ALL

Dear ibis Customer Relations Team, I am writing to submit a formal complaint regarding my recent reservation and the way my situation was handled by the hotel reception team. Given the significant financial impact and the circumstances in which I sought assistance, I request that this matter be escalated immediately to the hotel manager and reviewed by the appropriate ibis customer-relations representative. I originally made a reservation for approximately $150. Unfortunately, I accidentally selected 18 October instead of my intended date of 14 October. This was an honest booking error, and I accept responsibility for entering the incorrect date. I discovered the mistake, when i approached the hotel reception at midnight and asked for assistance in finding a reasonable solution. The circumstances were particularly difficult. I was travelling with my wife, had been collected from the airport at midnight, and had five pieces of luggage with us. We were exhausted after travelling and had very limited practical alternatives at that late hour. If I had been travelling alone, during the daytime, or without substantial luggage, I would have considered leaving to find another hotel. However, given the time, our condition, and the fact that we had just arrived from the airport, finding alternative accommodation was not a realistic or reasonable option. Despite explaining these circumstances, I was told that the original reservation could not be changed or cancelled and that I would have to make a completely new booking. I was then quoted $330 for the new reservation—more than double the original price of approximately $150. This was an excessive and unexpected increase, particularly when I was seeking help at the hotel itself and not attempting to obtain any additional service or upgrade. I have also not received any refund for the original reservation. As a result, I have been placed in the position of potentially paying substantially more than the original agreed price while still being charged for the unused booking. This creates a total financial exposure of approximately $480, compared with the original reservation cost of $150, and represents an additional potential cost of approximately $330. I acknowledge that I made an error when entering the reservation date. However, I believe the circumstances required a reasonable, compassionate, and customer-focused response. I contacted the hotel as soon as I became aware of the mistake, explained the situation in person, and requested assistance. The fact that my wife and I arrived at midnight after being collected from the airport, carrying five pieces of luggage, should have been taken into account when considering whether any practical alternative could be offered. I understand that booking terms and conditions may apply. Nevertheless, strict application of those terms should not prevent ibis from reviewing the circumstances and exercising reasonable discretion, particularly where the alternative offered was a new reservation at more than twice the original price and the original payment remains unresolved. I therefore request the following specific remedies: 1. A full refund of the original approximately $150 reservation payment. If ibis maintains that a full refund is not permitted, please provide the precise contractual basis for that decision and offer a reasonable partial refund or equivalent credit. 2. A formal review of the $330 rebooking price. I request that ibis investigate why the replacement reservation was quoted at more than double the original price and consider reducing or refunding the difference between the original rate and the replacement rate. If the $330 amount was only quoted and not paid, please confirm in writing that no charge has been or will be applied to my original payment method. 3. Escalation to the hotel manager and ibis customer relations team. Please ensure that this complaint is reviewed by someone with authority to approve an exception, refund, credit, or price adjustment, rather than being handled only as a routine booking-policy inquiry. 4. A written explanation of the final decision. This should address the refusal to amend or cancel the reservation, the lack of any refund, the $330 rebooking price, and the steps ibis will take to prevent the matter from being unfairly dismissed without considering the circumstances. Please confirm receipt of this formal complaint within two business days and provide a substantive written response within seven calendar days of receipt. That response should clearly state whether ibis will approve the requested $150 refund, what adjustment will be made to the $330 rebooking price, and whether any further escalation is available if the proposed resolution is not satisfactory. I would prefer to resolve this matter directly and amicably with ibis. However, I do not believe it is reasonable for me to bear the full financial consequences of an honest date-entry mistake when I sought assistance promptly, arrived under exceptionally difficult circumstances, and was offered only a replacement booking at more than twice the original price. I trust that ibis will treat this complaint seriously and demonstrate its commitment to fair, compassionate, and customer-focused service by providing a practical resolution. If I do not receive a substantive response within the deadline above, I will consider escalating the matter through the booking platform, my payment provider, and the relevant consumer-protection or dispute-resolution authority. I look forward to your prompt response. Kind regards

Customer review rating 3.0/5

Stephanie A. Solo - Confirmed reviews ALL

Staff were fabulous, it was very noisy from a nearby bar/club, my fridge wasn't working and the wiring of the power point it was connected to was very dodgy and coming out of the wall foundation. The shower flooded most of the bathroom floor. The room was very large and clean and enough for what I needed

Customer review rating 5.0/5

Alex E. Business - Confirmed reviews ALL

Well located hotel close to everything

Customer review rating 4.5/5

Mark B. C. Friends - Confirmed reviews ALL

Comfortable room Friendly and approachable Staff

Customer review rating 4.0/5

Vivienne M. Couples - Confirmed reviews ALL

Centrally located, good breakfast, friendly staff

Customer review rating 4.0/5

Paula A. Couples - Confirmed reviews ALL

Room service and reception staff did a great job.

Customer review rating 1.5/5

Anna N. Families - Confirmed reviews ALL

Friendly staff, convenient location but room’s smell like dirty socks, there was even a dead cockroach on the floor. Bathroom fan not working.

Customer review rating 5.0/5

Trevor J. M. Solo - Confirmed reviews ALL

I always have a pleasant time at the Ibis World Square. I accidentally underbooked my stay but I was able to get another room for my last night and I wasn't charged any fees other than the cost of the room.

Customer review rating 2.0/5

Garry P. Couples - Confirmed reviews ALL

We found the parking very confusing with very little support when we parked our car in a private section of the car park. We were told the $65 parking fee would get us out but the had to pay even more money to get out of the car park. When we asked for support re directions the staff didn’t seem to know much about the city. The ridiculous extra expense for parking made us wish we had of booked a more helpful and accessible motel.

Customer review rating 4.5/5

Philip H. Friends - Confirmed reviews ALL

Simply however perfect for our needs.

Customer review rating 5.0/5

Lester Y. Friends - Confirmed reviews ALL

Front office staffs allowed clearly check-in without question and delay. Fast, efficient and lovely service!

Customer review rating 5.0/5

Bridget W. Friends - Confirmed reviews ALL

The employees were lovely and so helpful. Our room was comfortable and exactly what we needed during our holiday.

Customer review rating 3.5/5

Kevin H. Couples - Confirmed reviews ALL

Great location. Clean but small room. Toilet squashed into the bathroom. Aircon options were either off or on (set to very cold setting with air blowing directly onto the bed area). Bed consisted of two single beds pushed together with queen sheets, but mattresses would separate after a while.

Other web-users rate our hotel

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  • 1,082 reviews 3.9/10 Comfort
  • 803 reviews 5.9/10 Cleanliness
  • 427 reviews 6.3/10 Breakfast
  • 355 reviews 2.6/10 Amenities

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