The Porter House Hotel Sydney - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,095 reviews

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203 Castlereagh Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Where rich history meets modern elegance

  • CBD location and close to The Metro and Townhall Train station

  • Close to iconic attractions such as the Australian Museum, Hyde Park, Capitol Theatre

  • A modern meeting, event and private dining space

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DIXSON & SONS

Dixson & Sons is a contemporary interpretation of a modern brasserie, underpinned by sophisticated simplicity. Savour a delightful à la carte breakfast surrounded by the breathtaking architecture of the historic Porter House.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,095 reviews

TripAdvisor Rating  4.2/5  87 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very good stay

Dear David, Thank you for your positive feedback regarding your stay and our location. We are delighted to hear you had a very good experience with us and hope to welcome you back in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection

Lousy stay

Customer review rating 2.0/5

Cynthia W. Friends - Confirmed reviews ALL

The Porter House Hotel is well located. That is the end of its good side. Our room had a gym that was in use at any hour of the day. When you are sleeping and are woken up because someone is dropping weights above you it begs asking the question “why would the gym be open 24/7?” The hotel says it serves breakfast, lunch and Dinner in their restaurants. But they don’t. They serve breakfast. Full stop. Their bar takes its last call at 9:30 and is closed before 10. Their staff are wonderful, but over worked and short staffed in every department. Most noticeable is no answer from reception; no bellman’s services (we are elderly; no housekeeping after noon. Foot and beverage has been outsourced. It is a beautiful property, but unless it is run better in the future, there are far more choices in the city with far better offerings.

Dear Cynthia, Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your comments and are pleased to hear you found our location favorable. We regret to learn about the disturbances caused by the gym activities above your room. We understand how important a peaceful environment is for our guests and will take your comments into consideration. Regarding your dining experience, we apologize for any confusion regarding our meal offerings and service hours. While we do offer breakfast, we are currently reviewing our service options to ensure clearer communication about availability. We are grateful for your kind words about our staff, although we acknowledge your concerns about staffing levels and service. Your feedback is invaluable as we continue to improve our operations. Thank you for your insights, and we hope to welcome you back to a more enjoyable experience in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection

A gem nestled in the heart of Sydney

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

Great location, a few minutes walk from public transport. Clean and spacious rooms, with all you need for a comfortable stay.

Dear Mike, Thank you for your kind words regarding our location and the comfort of our rooms. We are thrilled to hear you enjoyed your stay and found our facilities to be satisfactory. We look forward to welcoming you back in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Lovely hotel. Great decor, so comfortable and clean. Well located.

Dear Jessica, Thank you for your kind words regarding our decor, comfort, and location. We are thrilled to hear that you enjoyed your stay with us and appreciate your feedback. Warm regards, The Porter House Hotel Sydney - MGallery Collection

The room was very nice and clean & the bed was very comfortable..

Customer review rating 4.5/5

Gregory K. Families - Confirmed reviews ALL

Due to the cyclone effects on the Gold Coast our flight was delayed and we were originally told that the flight would not be until the following Monday, but then we were informed that we were flying out on the Sunday. My daughter in law had booked originally for the one day and then changed it to two and when we found out that we only needed to stay for the one, we were not able to get refunded for the second day. But offered a day in lieu. This is very unlikely to be taken, as I very rarely visit Sydney for any reason bar to join a cruise leaving from there. I would very much like and appreciate a refund for the second day. Thanking you for your clean room and comfortable bed for the night.

Dear Gregory, Thank you for sharing your experience with us. We are delighted to hear that you found your room to be clean and comfortable, and that the bed met your expectations for a restful stay. We understand your concerns regarding the change in your booking due to your flight situation. We strive to be flexible with our policies, and while we offer a day in lieu in such circumstances, we recognize that this may not align with your travel plans. Unfortunately, we are unable to process refunds for nights not utilized, as per our hotel policy. We appreciate your understanding in this matter. Thank you once again for your kind words about our accommodations. We hope to welcome you back to The Porter House Hotel Sydney in the future, should your travels bring you this way again. Best regards, The Porter House Hotel Sydney - MGallery Collection

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Other web-users rate our hotel

  • 844 reviews 9.5/10 Location
  • 1,247 reviews 8.2/10 Room
  • 1,208 reviews 8.1/10 Service
  • 16 reviews 7.9/10 WiFi
  • 588 reviews 9.4/10 Vibe
  • 497 reviews 7.6/10 Comfort
  • 454 reviews 7.5/10 Amenities
  • 402 reviews 6.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.