Dear Angela, Thank you for taking the time to share such a wonderful review following your recent stay at The Porter House Hotel Sydney. I was delighted to read that you and your niece had such an enjoyable stay with us. Creating memorable experiences is always important, but being part of a special family trip makes it even more rewarding. A special thank you for recognising Heidi. Making guests feel welcome is one thing; making them feel fabulous is another entirely! I know she will be thrilled to hear that her warmth, attentiveness, and generosity helped make your stay so memorable. I'm also pleased that you enjoyed the heritage character of the building, your room, and your dining experiences. Most importantly, hearing that you felt happy, safe, and comfortable from beginning to end is exactly the experience we strive to create. As a valued ALL Classic member, thank you for your loyalty and support. And perhaps my favourite line of all was, "We will be back." We couldn't ask for a better endorsement. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Angela. We look forward to welcoming you and your niece back to The Porter House for another memorable stay. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Lyza, Thank you for another wonderful review and for your continued support of The Porter House Hotel Sydney. To hear that "it feels like home" is one of the greatest compliments we can receive. Whether you're staying for business or leisure, we want guests to feel comfortable, relaxed, and genuinely looked after from the moment they arrive. I was delighted to read your comments about the spacious rooms, comfortable beds, and friendly team. Knowing that you can walk into your room and instantly relax tells me we're delivering exactly the experience we strive for. As a valued ALL Platinum member, thank you for your loyalty and support. I was also pleased to see your positive feedback regarding the booking experience, cleanliness, and recognition of your membership benefits throughout your stay. I did note that the fitness centre didn't quite meet the standard of the rest of your experience, and I appreciate that feedback. I would also like to share that we are currently working on an agreement for our guests at HOUSED, located a few doors down and is a newly opened and very extensive health club. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Lyza. We look forward to welcoming you back to your Sydney home away from home very soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Mr. W., Thank you for taking the time to share your feedback following your stay at The Porter House Hotel Sydney - MGallery Collection. We are pleased to hear that you found the hotel clean and our team friendly. However, we are sorry to learn that the bed and pillows did not meet your expectations and that the bathroom layout made it inconvenient to store your toiletries. We understand how these aspects can affect your overall comfort. Please be assured that your comments have been shared with the relevant teams for review, as we continually seek opportunities to improve our guest experience. We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear E., Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Gold member. I am sorry to learn that your stay was impacted by noise disturbances and that you experienced difficulty sleeping. A comfortable night's rest is one of the most important aspects of any hotel stay, and I regret that noise from the air conditioning, corridor area, or other activity affected your experience. I was also disappointed to read your comments regarding the check-in process. I understand that waiting at Reception, despite multiple desks being staffed, can be frustrating, particularly after a day of travel. Your feedback has been shared with our Front Office team as we continue to look for ways to improve efficiency during busy arrival periods. While I am pleased to see positive ratings for cleanliness, our team, and your departure experience, I appreciate that these aspects did not fully compensate for the inconvenience caused by the noise issues and the impact on your overall comfort. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams for investigation, particularly regarding the reported noise concerns, to ensure we can improve the guest experience moving forward. We appreciate your candid feedback and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection for a more restful and enjoyable stay in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Mirella, Thank you for taking the time to share such a wonderful review following your recent stay at The Porter House Hotel Sydney. A smooth stay is exactly what we aim for, so I was delighted to read your comments about the quick check-in, pristine cleanliness, comfortable beds, and helpful team. What stood out most was your description of the hotel as a peaceful and relaxing environment. Being in the heart of Sydney, we love hearing when guests are able to enjoy all the convenience of the CBD while still getting a great night's sleep. As a valued ALL Classic member, thank you for your loyalty and support. I was also pleased to see your recognition of the entire team. Hospitality is very much a collective effort, and I know your comments will be appreciated by everyone involved in making your stay memorable. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Mirella. We look forward to welcoming you back to The Porter House Hotel Sydney for another relaxing stay soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Liam, Thank you for such a fantastic review. Reading your comments, it sounds like you experienced exactly what we're trying to create at The Porter House: a stylish hotel with genuine hospitality at its heart. I was delighted to hear that the design exceeded expectations, that you enjoyed the spacious room, and that the location made it easy to explore Sydney's dining, nightlife, and attractions. It's always rewarding when guests can step out and enjoy the city, then return somewhere comfortable and welcoming. What pleased me most, however, was your recognition of our team. A warm hello costs nothing, but it can make all the difference, and I'm thrilled that those interactions helped shape your experience. Your comments regarding our housekeeping team were particularly special. To hear that returning to your room each day felt like arriving for the first time is one of the highest compliments they could receive. They take enormous pride in their work, and I will ensure your feedback is shared with them. As a valued ALL Platinum member, thank you for your loyalty and support. Reviews like yours are a wonderful reminder of why we love what we do. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your generous feedback, Liam. We look forward to welcoming you back for another Sydney stay soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Celia, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Gold member. I am absolutely delighted to hear that you love staying with us. Your comments describing the hotel as quiet, clean, and offering excellent service are wonderful to read. It is also pleasing to know that our location continues to be a highlight of your visits. Your perfect ratings for your booking experience, arrival, accommodation, cleanliness, team service, departure experience, and sustainability initiatives are truly appreciated. Receiving a 10/10 recommendation is the highest compliment we can receive, and we are grateful for your continued support. I do note your feedback regarding WiFi access and ease of connectivity. While I am delighted that this did not detract from your overall enjoyment of the stay, I appreciate you bringing it to our attention and will share your comments with the relevant team for review. Thank you once again for your kind feedback. I will be delighted to share your comments with the team, who will be encouraged to know that their efforts contributed to another memorable stay. If I could be so bold, we would greatly appreciate you sharing your experience with the wider travelling community on TripAdvisor. Reviews such as yours not only help future travellers discover our hotel but also provide wonderful recognition for our team members. Write a review on TripAdvisor: https://www.tripadvisor.com/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html We are especially pleased to hear that you will be back, and we look forward to welcoming you again to The Porter House Hotel Sydney – MGallery Collection very soon. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Jonathan, Thank you for another wonderful review and for choosing to spend another long weekend with us at The Porter House Hotel Sydney. There's something particularly rewarding about welcoming returning guests back to the hotel. The fact that you continue to choose The Porter House and already can't wait to come back is one of the greatest compliments we can receive. I was delighted to read that you enjoyed the hotel, our location, and the seamless experience from booking through to departure. It's also wonderful to hear that the room felt fresh and welcoming on arrival. Thank you as well for recognising Renato. As our Rooms Division Manager, he is passionate about the guest experience, and I know he will be thrilled to hear that a simple check-in during your stay left such a positive impression. Sometimes those small questions help us to really understand our guests stay. As a valued ALL Classic member, thank you for your loyalty and support. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Jonathan. We look forward to welcoming you back for your next long weekend at The Porter House. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear June, Thank you for taking the time to share such detailed feedback following your recent stay at The Porter House Hotel Sydney. While I was pleased to read your kind comments regarding our team, cleanliness, WiFi, and departure experience, I am genuinely sorry that the overall stay fell so far short of expectations. I completely understand your frustration regarding access to the hotel and parking arrangements. Being located in the heart of Sydney does present challenges, particularly with one-way streets and limited kerbside access. While we do provide information regarding nearby parking options, I appreciate that the arrival experience you described was frustrating and certainly not the smooth start you had anticipated. I am equally disappointed to learn about the issues you experienced with the air conditioning. Most importantly, a hotel room should be comfortable, and it is clear we did not achieve that during your stay. While I am pleased the team attempted to assist and provided a heater as an immediate solution, I fully appreciate that this did not adequately resolve the issue. What makes your feedback particularly disappointing to read is that, despite recognising the efforts of our team, the practical aspects of the stay ultimately overshadowed the experience. For that, I apologise. Thank you again for your candid feedback and for your loyalty as an ALL Platinum member. While I understand your comments that The Porter House may not have been the right fit for you, I do appreciate the opportunity to hear your perspective and will ensure your feedback is shared with the relevant teams. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Delia, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I was delighted to hear that you enjoyed our location and found the team friendly and helpful throughout your stay. What stood out most was your comment that everyone you encountered was welcoming and supportive. Hospitality is very much a team effort, so that is a compliment the entire team will be pleased to receive. As a valued ALL Classic member, thank you for your loyalty and support. It's wonderful to know you enjoyed your stay and would recommend us to friends and family. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind feedback, Delia. We hope to have the pleasure of welcoming you back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Natalie, Thank you for taking the time to share such a wonderful review following your recent stay at The Porter House Hotel Sydney. I was delighted to read how much you enjoyed the room and our in-room tablet technology. We love hearing when guests discover features beyond simply controlling the room, so it's especially pleasing to know that the suggested coastal walk helped you experience a little more of Sydney during your visit. It also sounds like the room layout was a winner! The separate toilet and shower is one of those thoughtful design touches that guests often appreciate once they've experienced it. Most importantly, thank you for your perfect scores across your arrival experience, accommodation, cleanliness, service, and overall stay. Knowing we helped create a memorable visit for you and your partner is exactly what we strive for. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind feedback, Natalie. We hope to have the pleasure of welcoming you back to The Porter House Hotel Sydney on your next visit from Germany. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Alan, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. Of all the ways guests have described us over the years, "quirky and cute" might be one of my favourites. As a heritage hotel with a personality all its own, we'll happily take that compliment. I'm delighted we could be part of your quick trip across the Tasman for the Grand Final and a catch-up with friends. Sometimes the best trips are the short ones. As a valued ALL Silver member, thank you for your loyalty and support. It's wonderful to see strong ratings across your stay and to know the hotel and team helped make your visit an enjoyable one. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind feedback, Alan. We hope to welcome you back to Sydney again soon, whether it's for another big game or simply an excuse to visit. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Nicholas, Thank you for taking the time to share your wonderful feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am delighted to hear that you found our location convenient and easily accessible from the airport, and that you enjoyed a comfortable stay with us. It is especially pleasing to know that our team was able to accommodate your requests and contribute positively to your experience. I was particularly pleased to read your comments regarding the cleanliness and maintenance of the hotel. Receiving such positive feedback from a guest with a keen eye for detail is greatly appreciated and will be shared with our Housekeeping team. Thank you also for recognising our team members who assisted you during your stay. It is wonderful to hear that everyone you interacted with on 4 and 5 October was helpful and accommodating. Your excellent ratings for your booking experience, arrival, accommodation, cleanliness, team service, departure process, and your 10/10 recommendation are truly rewarding for the team. I am also pleased that you enjoyed our breakfast buffet and found value in your stay. Thank you once again for your generous feedback and continued support of the ALL loyalty programme. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection on your next visit to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Susanah, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Silver member. I am pleased to hear that you enjoyed our central location and found the hotel well presented. It is also wonderful to see your positive ratings for your accommodation, cleanliness, and overall value. That said, I sincerely apologise for the service shortcomings you experienced during your stay. I understand your frustration after being advised that you would be contacted once your room became available, only to find that no follow-up communication was made. This is certainly not the level of service we aim to provide, and I regret the inconvenience caused. I am also sorry to learn about the delay in receiving pool towels. Having to request them multiple times and subsequently missing the opportunity to use the pool on your first day is disappointing and should not have happened. Please accept my apologies for this oversight. Additionally, I appreciate your feedback regarding WiFi connectivity. Reliable internet access throughout the hotel is important, and I have shared your comments with the relevant team for review, particularly regarding connectivity in the lobby and rooftop areas. Thank you as well for your comments regarding ALL member recognition. As a valued ALL Silver member, you should feel recognised and welcomed throughout your stay, and I regret that we fell short of your expectations on this occasion. Thank you again for your honest and constructive feedback. We value your comments and will use them to improve both our communication and service delivery moving forward. We hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection and provide you with the seamless experience you deserve. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Mai, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you found your stay comfortable and convenient and that you enjoyed our service, cleanliness, and overall guest experience. It is wonderful to see your excellent ratings for arrival, cleanliness, our team, departure experience, and WiFi. I also appreciate your feedback regarding your room location. I understand that, due to the room being situated on a lower floor, opening the window may have felt uncomfortable from a privacy perspective. Thank you for bringing this to our attention. For future stays, please do not hesitate to let our team know your preferences prior to arrival, and we will do our best to allocate a room that better suits your needs, subject to availability. Thank you again for your kind review and 8/10 recommendation. We truly appreciate your feedback and are pleased that you enjoyed your stay overall. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Anne, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney. I loved reading that your stay with us was the start of your holiday. When guests are about to head off on an overseas adventure, we like to think of ourselves as the opening chapter, so it's lovely to know we helped get your trip off to a great start. A special thank you for recognising Jono. He's quickly building a loyal fan club, and your comments about his friendly manner and easy check-in experience are exactly why. I'll be sure to share your feedback with him. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Anne. We hope your travels were fantastic and look forward to welcoming you back to The Porter House Hotel Sydney before your next adventure. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Helen, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery. We are delighted to know you enjoyed our central location and the intimate boutique atmosphere of the hotel. It is particularly pleasing to hear that you found your room comfortable and well maintained, and that the gym, pool, and thoughtful touches such as the complimentary water bottles contributed positively to your experience. We also appreciate your recognition of our team's service and are pleased that your overall stay provided good value and comfort during your business trip. Thank you once again for choosing to stay with us. We look forward to welcoming you back to The Porter House Hotel Sydney - MGallery on your next visit to Sydney. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection Provide your feedback on BizChat

Dear Sandy, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I was pleased to read that you were generally happy with both your room and our team. As a valued ALL Classic member, we appreciate your loyalty and support. That said, I was sorry to learn that the control panels proved difficult to read, particularly at night, and that a persistent motor-like noise impacted your ability to get to sleep. A comfortable night's rest is one of the most important parts of any hotel stay, so I can completely understand your frustration. Following your feedback, our maintenance team has investigated the issue and has been actively working to resolve the source of the noise. We appreciate you bringing it to our attention, as feedback like yours helps us identify and rectify issues that may otherwise go unnoticed. Thank you again for your balanced and thoughtful feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay next time. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Kypros, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery. We are delighted to read that you had a comfortable and enjoyable stay with us. It is wonderful to know that you found your room fantastic and that your check-in experience left such a positive impression. Your kind words regarding our team's service and the cleanliness of the hotel are especially appreciated, and we will be sure to share your comments with the entire team. As a valued ALL Gold member and Accor Vacation Club member, your feedback means a great deal to us. We are thrilled that you would recommend both our hotel and the ALL loyalty programme, and we are grateful for your continued loyalty to Accor. We look forward to welcoming you back to The Porter House Hotel Sydney on your next visit to Sydney. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection