Dear Tirion, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that you enjoyed our convenient location, found the room comfortable, and appreciated the in-room technology, I was very disappointed to read about the issues you experienced during your stay. Most concerning were your comments regarding the presence of drain flies in the bathroom. Please accept my sincere apologies for this issue. The situation you described, with flies appearing from the shower drain and accumulating in the room over the course of your stay, is clearly unacceptable and does not reflect the standards we strive to maintain. I can fully understand how this would have impacted both your comfort and your perception of cleanliness. I was also concerned to learn that the bedroom linen was not refreshed during your extended stay. Our housekeeping procedures are designed to balance guest comfort with sustainability initiatives; however, I understand your expectation that bed linen should be changed during a stay of this length. I apologise if this was not carried out as expected. While I am pleased that you enjoyed features such as the iPad room controls and found the hotel's location convenient for your visit, I regret that these positive aspects were overshadowed by the cleanliness and housekeeping concerns you encountered. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate review and follow-up. Comments such as yours help us identify areas where we need to improve and ensure that future guests receive the level of experience we intend to provide. Thank you again for bringing these matters to our attention. We appreciate your candid feedback and hope to have the opportunity to provide you with a significantly improved experience should your travels bring you back to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Kim, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney. What stood out most to me was your comment that you were looked after from arrival right through until heading home. That's exactly the experience we hope every guest enjoys. I'm also pleased we could look after your bags while your family continued exploring Sydney. It's one of those small services that can make a big difference, especially when you're trying to squeeze a little more sightseeing into the day. Seeing perfect scores across every aspect of your stay, from accommodation and breakfast to service and value, is fantastic recognition for the team and greatly appreciated. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Kim. We hope to welcome you and your family back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Matthew, Thank you for such a thoughtful review and, more importantly, for your continued support of The Porter House since opening. Return guests are always special. Return guests who keep choosing to come back when there are thousands of hotel rooms in Sydney are even more special. Knowing that we've consistently delivered an experience worth returning for means a great deal to the team and me. What stood out most in your feedback was your recognition of Jono. Technical skills can be taught, but warmth, authenticity, and genuine hospitality are much harder to find. Reading your comments about the impact he has had on your recent stays was incredibly rewarding, and I will make sure he receives the recognition he deserves. I also appreciate your perspective as someone who works in hospitality. Feedback from industry peers always carries a little extra weight, and your observations about service, culture, and guest experience are particularly meaningful. Thank you as well for your thoughtful comments regarding Accor's Reconciliation Action Plan and the opportunity to further showcase Aboriginal culture and storytelling. It is a perspective I genuinely value and one I believe has significant merit, particularly given the unique platform hotels have to connect visitors with the history and culture of the places they are visiting. On a slightly less important, but equally practical note, I have also taken note of your sparkling wine preference! A loyal Platinum member shouldn't have to play amenity roulette, so we'll see what we can do. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your loyalty, advocacy, and generous feedback. We look forward to welcoming you back soon and continuing to earn your confidence with every stay. On another note, please tell me more about your business, I always like learning more in the native food and indigenous culture. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Sophie, Thank you for taking the time to share such a wonderful review following your recent stay at The Porter House Hotel Sydney. It sounds like we had you at the pillow menu! I was delighted to read that you enjoyed the room and found it clean, modern and beautiful. We spend a lot of time thinking about the little details that help transform a hotel stay into a great night's sleep, so it's lovely to hear the pillow options caught your attention. I'm also pleased that the food and coffee helped fuel your visit. Whether travelling for business or leisure, good coffee can make all the difference to the day ahead. As a valued ALL Classic member, thank you for your loyalty and support. Seeing such strong feedback across your accommodation, service, cleanliness and overall experience is wonderful recognition for the entire team. I did notice breakfast didn't score quite as highly as some other aspects of your stay, though I'm pleased to see the food and coffee still left a positive impression. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Sophie. We hope to welcome you back soon for another great stay, excellent coffee, and perhaps a different pillow selection. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Ralf, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you found our team friendly and your room comfortable. It is encouraging to receive your positive ratings for our service, arrival experience, and overall stay. I also appreciate your candid feedback regarding the guest room experience. As an MGallery property housed within a restored heritage building, we strive to celebrate the rich history of The Porter House while balancing contemporary design and comfort. While there may not be extensive historical elements displayed within the guestrooms themselves, you may be interested to know that information on the building's history and restoration is available through the television's welcome and information screens. That said, I understand your comments that there is an opportunity to further incorporate the building's story and character into the guest room experience, and I appreciate this valuable suggestion. Thank you also for your feedback regarding the WiFi connectivity process. I understand how inconvenient it can be to reconnect during a multi-night stay, and I have shared your comments with the relevant team for review. We value feedback such as yours, as it helps us continue to enhance the experience we provide while preserving the unique character of our historic property. Thank you again for your thoughtful comments and continued support as an ALL Classic member. We hope to welcome you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Gary, Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty as an ALL Gold member. I am delighted to hear that you once again enjoyed your stay at The Porter House Hotel Sydney – MGallery Collection. Your comments that our staff and service were "wonderful as always" are truly rewarding to read and are the highest compliment we could receive. It is also pleasing to know that you found the booking process easy and enjoyed our convenient location, comfortable accommodation, cleanliness, and overall value. Your outstanding ratings across arrival, team service, departure experience, and WiFi are greatly appreciated. As a valued ALL Gold member, we are especially grateful for your continued support and for your 10/10 recommendation of both the hotel and the ALL loyalty programme. Thank you once again for your generous feedback. I will be delighted to share your comments with the team, who will be encouraged to know they continue to make each of your stays memorable. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection very soon. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I was delighted to hear that you enjoyed the design of the hotel and that our team helped make your stay with friends such an enjoyable one. One of the things we love most is seeing guests use The Porter House as a base for exploring Sydney while still having somewhere stylish and comfortable to return to at the end of the day. As a valued ALL Classic member, thank you for your loyalty and support. We're thrilled that so many aspects of your stay exceeded expectations. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind feedback, Michelle. We hope to welcome you and your friends back for another Sydney escape soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Jo, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I was delighted to read that you were very satisfied with your experience and that you would consider staying with us again. In a city with no shortage of accommodation options, that's a compliment we genuinely appreciate. What stood out most was your recognition of our team, particularly Lewis. Friendly and helpful service can make all the difference to a stay, and I know Lewis will be thrilled to hear he helped make your visit a memorable one. As a valued ALL Gold member, thank you for your loyalty and support. I'm pleased to hear that your room upgrade and welcome amenity contributed positively to your stay, and that you and your family enjoyed your time with us overall. I also appreciate your comments regarding access to the hotel. We are fortunate to be located in the heart of Sydney, although the combination of a one-way street and CBD traffic can occasionally make arrivals and departures less straightforward than we'd like. Your feedback is fair and appreciated. Thank you again for your kind comments and balanced feedback. We hope to have the pleasure of welcoming you back to The Porter House Hotel Sydney again soon. Perhaps next time we'll make the journey to the front door just a little easier as well! Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Rohan, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I was pleased to read that we provided a comfortable stay for your family and that our location and service helped make your visit an enjoyable one. When travelling with family, finding a hotel that simply works and suits everyone's needs is often the biggest win. Thank you also for recognising the whole team. Hospitality is very much a team effort, and I know your comments will be appreciated by everyone involved in your stay. I appreciate your feedback regarding the booking process and the challenges you experienced when trying to secure rooms together. Likewise, thank you for your comments regarding the structural columns within your room. As part of our heritage building, these features give some rooms their unique character, though I agree it's important that guests have a clear understanding of room layouts when booking. I'm also pleased to hear you supported our housekeeping sustainability initiative and the communication around servicing schedules. As a valued ALL Classic member, thank you for your loyalty and support. We look forward to welcoming you and your family back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Sanket, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney. I loved the simplicity of your review. Comfortable rooms, lovely service, and a recommendation to others. That's a combination we're always happy to see. I was delighted to see that you and your partner enjoyed the spacious rooms, clean facilities, and the service provided by our front desk team. Creating a warm welcome and helping guests feel at home from the moment they arrive is something we take great pride in, so it's wonderful to know that came through during your stay. As a valued ALL Classic member, thank you for your loyalty and support. Seeing perfect scores across your booking experience, accommodation, cleanliness, service, value for money, and overall stay is fantastic recognition for the entire team. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words. We look forward to welcoming you back to The Porter House Hotel Sydney for another lovely stay in the heart of the CBD. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Chantel, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am sorry to learn that your stay was impacted by noise disturbances and that you did not enjoy the restful night's sleep you expected. A comfortable and relaxing environment is fundamental to the guest experience, and I regret that noise from neighbouring room doors and the air conditioning system detracted from your stay. I also appreciate your feedback regarding the air conditioning unit. Please be assured that your comments have been shared with our Engineering team so that the equipment can be inspected and reviewed. While I am pleased to see that your arrival experience, WiFi, and departure process met your expectations, I am disappointed to learn that the accommodation experience and breakfast offering fell short. Your feedback regarding breakfast has also been shared with our restaurant partner for review. As our food and beverage operations are managed by an external hospitality partner, we regularly work with them to improve the overall dining experience for our guests. Thank you for bringing these matters to our attention. Feedback such as yours helps us identify opportunities for improvement and better meet our guests' expectations. We appreciate your loyalty and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection for a more comfortable and enjoyable stay in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Machelle, Thank you for such a wonderful review. Reading your feedback, I was struck by how much of Sydney you managed to enjoy during your stay. From the CBD and museums to Chinatown and the nearby parks, it sounds as though you made the most of having the city on your doorstep. What pleased me most, however, was your description of our team. Hospitality is at its best when guests feel genuinely cared for, so your comments about our team being welcoming, thoughtful, and responsive throughout your stay mean a great deal. We often talk about creating memorable experiences, and your review suggests we achieved exactly that. I was also delighted to read your praise for our housekeeping team. A superb room and fabulous service are compliments they will be very proud to receive. Your mention of the young team member who recently joined us from Port Macquarie, that is Jono, he is a bright young man with a genuine care for our guests. I will be sure to recognize him. I particularly appreciated your comments about the in-room recycling bin. Sustainability works best when it's easy and intuitive, so it's rewarding to hear that this small initiative resonated with you. As a valued ALL Gold member, thank you for your loyalty and support. Seeing perfect scores across every aspect of your stay, from accommodation and breakfast through to service, value, and sustainability, is wonderful recognition for the entire team. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words, Machelle. Reviews like yours are a reminder of why we love what we do, and we look forward to welcoming you back for another wonderful getaway soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Kim, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Platinum member. I am delighted to hear that you enjoyed a comfortable stay and found our location convenient for both your head office commitments and your conference at the ICC. It is also pleasing to see your positive ratings for your accommodation, cleanliness, arrival experience, team service, and departure process. Thank you for your valuable comments regarding our sustainability practices. I appreciate your suggestion that towels and shower amenities which have been intentionally left for reuse should remain in place, as well as your feedback regarding daily replenishment of drinking water. These are important observations and have been shared with our Housekeeping team for review. I also appreciate your feedback regarding WiFi speed. Reliable connectivity is essential for our business travellers, and your comments have been forwarded to the relevant team for consideration. As one of our valued ALL Platinum members, I also appreciate your comments regarding member recognition and benefits. Your suggestion for alternative welcome amenities and additional Platinum member offerings is appreciated. While we do not currently operate a lounge, feedback such as yours helps us better understand the expectations of our loyal members and identify opportunities to enhance the guest experience. Thank you again for your kind feedback and continued support as an ALL Platinum member. We truly appreciate your loyalty and look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Deanna, Thank you for taking the time to share your wonderful feedback following your recent stay with us. I am absolutely delighted to learn that you had such an exceptional experience at The Porter House Hotel Sydney – MGallery Collection. Your perfect scores across every aspect of your stay are greatly appreciated and are a fantastic reflection of the hard work and dedication of our team. It is especially pleasing to hear that you found our staff polite, the hotel clean, quiet, and comfortable, and that our location added to the enjoyment of your visit. I am also delighted that your breakfast experience, accommodation, WiFi, value for money, and overall stay exceeded your expectations. Thank you for your kind comments regarding your booking experience through Kensington. We appreciate your recognition and are pleased that your travel arrangements were seamless. Receiving a 10/10 recommendation is the highest compliment we can receive, and we are truly grateful for your support. Thank you once again for your generous feedback. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection the next time your travels bring you to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Alistair, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Platinum member. I am delighted to hear that you found our hotel ideal for your needs and enjoyed a comfortable stay with convenient access to Sydney's CBD. It is wonderful to know that our accommodation, cleanliness, and team all contributed positively to your experience. I am particularly pleased to receive your 10/10 recommendation and your outstanding ratings for arrival, accommodation, cleanliness, team service, departure experience, and WiFi. Feedback such as yours is a wonderful reflection of our team's commitment to delivering memorable experiences for our guests. Thank you also for your comments regarding the booking process. I am pleased you found the ALL App easy to use, and I appreciate your observation about room availability compared to previous stays. I also note your feedback regarding breakfast. While I am pleased that you enjoyed the overall stay, I understand there may be opportunities to enhance the breakfast offering further. As our food and beverage operations are managed by an external hospitality partner, I will share your feedback with their management team for review. Thank you once again for your generous feedback and continued support as an ALL Platinum member. We truly appreciate your loyalty and look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Katie, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Classic member. I am delighted to hear that you enjoyed your stay and found both our customer service and hotel facilities to be exceptional. It is particularly rewarding to receive your kind comments regarding our team, as delivering warm and personalised service is at the heart of everything we do. I am also pleased to see your outstanding ratings for your arrival experience, cleanliness, team service, departure process, WiFi, and value for money. Your positive feedback is a wonderful reflection of our team's commitment to creating memorable stays for our guests. Thank you as well for your recommendation and continued support of the ALL loyalty programme. Feedback such as yours is greatly appreciated and serves as fantastic encouragement for our entire team. We truly appreciate your kind words and look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Jason, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Platinum member. I am delighted to hear that you enjoyed our convenient location and found our team to be fantastic. It is also wonderful to receive your positive ratings for your accommodation, cleanliness, arrival experience, departure process, WiFi, and overall value for money. Your kind comments regarding our staff are greatly appreciated and will be shared with the team. Feedback such as yours is a wonderful reflection of the service culture we strive to deliver every day. I also appreciate your feedback regarding breakfast. While I am pleased that the overall experience was positive, I understand your comments regarding the quality of the bacon and the breakfast offering. As our food and beverage operations are managed by an external hospitality partner, I have shared your feedback directly with their management team for review. Thank you once again for your valuable feedback and continued support as an ALL Platinum member. Your recommendation means a great deal to us, and we look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Luke, Thank you for taking the time to share such a fantastic review following your recent stay at The Porter House Hotel Sydney. I have to admit, when a guest starts with "Best hotel in Sydney," you've certainly got our attention. I was delighted to read that you loved the room and appreciated the design, layout, and sense of luxury. We put a lot of thought into creating spaces that feel both functional and indulgent, so it's wonderful to know that resonated with you. Pair that with great service, and you've just described exactly the experience we're aiming to deliver. As a valued ALL Platinum member, thank you for your loyalty and continued support. It was particularly pleasing to see perfect scores across your accommodation, our team, cleanliness, value, and overall experience. I also enjoyed your comment regarding sustainability. Striking the right balance between reducing our environmental impact and maintaining a luxury guest experience is something we work hard on, so hearing that you noticed the effort without feeling any compromise is especially rewarding. I do appreciate your candid feedback regarding the ALL website experience. While that's outside the hotel's control, you're certainly not the first guest to suggest that a little more speed and simplicity would be welcome. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html I always appreciate an opportunity to recognise the team Thank you again for your wonderful feedback, Luke. Reviews like yours put a spring in our step, and we look forward to welcoming you back to what you've generously called Sydney's best hotel. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Stefanie, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney. I have to agree, "Fantastic Boutique Hotel" is a title we would be very happy to borrow! I was delighted to read that you enjoyed our central location and found it easy to explore Sydney, with Darling Harbour just a short stroll away. One of the great advantages of staying at The Porter House is being close to the action while still enjoying the character and charm of a boutique hotel experience. I'm also pleased that our modern rooms and super comfy beds hit the mark. A great night's sleep is one of those things guests remember long after they've checked out. As a valued ALL Platinum member, thank you for your loyalty and continued support. It was wonderful to see such strong scores across your arrival experience, accommodation, cleanliness, service, WiFi, and value for money. I did note that breakfast didn't quite receive the same glowing review as other aspects of your stay. While breakfast is managed by our independent food and beverage partner, feedback such as yours is always appreciated and helps inform ongoing discussions around the guest experience. Thank you again for your kind comments and recommendation. We truly appreciate your support and look forward to welcoming you back to The Porter House Hotel Sydney for another fantastic boutique stay. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection