The Porter House Hotel Sydney - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,997 reviews

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203 Castlereagh Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Heritage luxury in Sydney CBD, where 1870s charm meets modern sophistication

  • Prime location near Pitt Street, Darling Harbour and Sydney’s top attractions

  • Award-winning design blending heritage architecture with contemporary style

  • Heated pool and modern gym for fitness and relaxation in the city centre

  • Dine at Lee Ho Fook Sydney, reimagining modern Chinese cuisine with Australian flair

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lee Ho Fook

Lee Ho Fook Sydney reimagines Chinese cuisine with creativity and tradition, showcasing Australia’s best producers and winemakers in a modern, playful dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,997 reviews

Customer review rating 4.5/5

William L. Couples - Confirmed reviews ALL

We stayed 3 nights at the Porter House and enjoyed breakfasts each morning in the Cellar Cafe.

Dear William, Thank you for your kind words regarding our attentive staff and your enjoyable breakfast experiences at the Cellar Cafe. We are delighted to hear you had a pleasant stay with us during your three nights at The Porter House Hotel Sydney. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 4.0/5

Roger S. Business - Confirmed reviews ALL

Enjoyed my second stay. Room service could be a little earlier and floors swept daily, but will be back next time in Sydney.

Dear Roger, Thank you for your feedback and for choosing to stay with us again. We are pleased to hear that you enjoyed your stay. Your suggestions regarding room service timing and daily floor maintenance will be taken into consideration for future improvements. We look forward to welcoming you back to The Porter House Hotel Sydney - MGallery Collection. Warm Regards, Renato SIONILLO Rooms Division Manager

Customer review rating 4.5/5

Thomas F. Couples - Confirmed reviews ALL

Warm and welcoming stay in a great location. Highlight was the breakfast service from the Spanish/South American server. She was warm and attentive and really looked after us! A credit to the hotel.

Dear Thomas, Thank you for your kind words regarding your stay. We are delighted that our team, particularly the breakfast server, contributed to your warm experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 3.5/5

Abbey S. Business - Confirmed reviews ALL

Overall experience was acceptable, but I found many of the staff to be unfriendly and unhelpful - minus a few.

Dear Abbey, Thank you for sharing your feedback regarding your recent stay. I regret to learn that your interactions with our team did not meet your expectations. We strive to provide a warm and welcoming environment, and your comments will be taken into account for future improvements. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 2.0/5

Yanna D. Friends - Confirmed reviews ALL

The rooms were beautiful and well appointed but the service component of our stay was very underwhelming. Upon checking in, and after asking for an early check-in for at least one of our rooms, we were sent upstairs to the gym area to get changed for our event because no rooms could be provided at 1 o’clock. This was one hour before check-in time, so whilst we understand early check-in can’t be guaranteed the staff did nothing to try and prioritise cleaning either of our rooms to have it available. The one bathroom that was attached to the gym was occupied for 15 minutes by one of the cleaning staff For personal use. The only other feedback is there is no mini bar service in the rooms, And the water provided had been opened already

Dear Yanna, Thank you for sharing your feedback regarding your recent experience at The Porter House Hotel Sydney - MGallery Collection. We are pleased to hear that you found the rooms to be beautiful and well-appointed. However, I sincerely regret that the service you received did not meet your expectations. While we strive to accommodate early check-in requests whenever possible, there are times when this is not feasible due to operational constraints. I apologize for any inconvenience this may have caused, particularly regarding the use of the gym area. Your comments about the cleaning staff and the occupied bathroom have been noted, and we will review this internally. Additionally, I understand your concerns regarding the lack of mini bar service and the condition of the complimentary water provided. We appreciate your input as it helps us identify areas for improvement. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, Renato SIONILLO Rooms Division Manager

Other web-users rate our hotel

  • 847 reviews 9.5/10 Location
  • 1,183 reviews 8.1/10 Room
  • 1,133 reviews 7.8/10 Service
  • 14 reviews 7.1/10 WiFi
  • 505 reviews 7.6/10 Comfort
  • 495 reviews 9.4/10 Vibe
  • 359 reviews 7.1/10 Cleanliness
  • 209 reviews 6.6/10 Breakfast

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