The Porter House Hotel Sydney - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,982 reviews

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203 Castlereagh Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Heritage luxury in Sydney CBD, where 1870s charm meets modern sophistication

  • Prime location near Pitt Street, Darling Harbour and Sydney’s top attractions

  • Award-winning design blending heritage architecture with contemporary style

  • Heated pool and modern gym for fitness and relaxation in the city centre

  • Dine at Lee Ho Fook Sydney, reimagining modern Chinese cuisine with Australian flair

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lee Ho Fook

Lee Ho Fook Sydney reimagines Chinese cuisine with creativity and tradition, showcasing Australia’s best producers and winemakers in a modern, playful dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,982 reviews

Customer review rating 3.0/5

Jessica A. D. Business - Confirmed reviews ALL

Hotel looked lovely but unfortunately I was an in accessible room so bathroom felt more like a hospital. TV on the wall was fixed into a position facing the windows and didnt swivel towards the bed, which was annoying. Anyway a short stay of one night and it served its purpose.

Dear Jessica A., Thank you for sharing your feedback regarding your recent stay. We regret that the accessible room did not meet your expectations in terms of design and comfort. Your comments about the television's positioning have been duly noted, and we appreciate your insights. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 5.0/5

Daryl C. Business - Confirmed reviews ALL

Enjoyed my stay and will be back.

Dear Daryl, Thank you for your kind words regarding our prime location and room quality. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 0.5/5

Shane M. H. Business - Confirmed reviews ALL

the alarm clock was set by someone that went off at 11.59 and woke me up and struggled to get back to sleep after that.

Dear Shane, Thank you for your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience caused by the alarm clock. We appreciate your comments and will take them into account to enhance the comfort of our guests in the future. Regards, Renato SIONILLO Rooms Division Manager

Customer review rating 5.0/5

Heather F. Business - Confirmed reviews ALL

Stayed 3 nights and was fantastic. Well appointed room, very comfortable. Great cbd location. Love this boutique style hotel and we’ll definitely stay again.

Dear Heather, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our accommodation comfortable and well-appointed. We look forward to welcoming you back to The Porter House Hotel Sydney - MGallery Collection in the future. Best regards, Renato SIONILLO Rooms Division Manager

Customer review rating 1.0/5

Mark J. Business - Confirmed reviews ALL

My most recent stay at The Porter House was extremely disappointing. The room I was given had faulty air conditioning and its thermostat was stuck on a painfully warm 26 degrees Celsius. I was subsequently moved to another room which also had faulty air conditioning and its thermostat was stuck on a painfully cold 19 degrees. A cheap and very loud electric heat was offered up as a solution. By this time, it was too late to go anywhere else. This is not the experience I expect from a $400 a night hotel room.

Dear Mark, Thank you for sharing your feedback regarding your recent stay at The Porter House Hotel. I sincerely apologize for the challenges you encountered with the air conditioning in your room. It is our priority to ensure our guests have a comfortable experience, and I regret that we did not meet your expectations on this occasion. We appreciate your understanding in being moved to another room, although I am sorry to hear that it also fell short of providing the comfort you deserve. Your comments regarding the heating solution have been noted, as they are valuable for our ongoing improvement efforts. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for an enhanced experience. Sincerely, Renato SIONILLO Rooms Division Manager

Other web-users rate our hotel

  • 857 reviews 9.6/10 Location
  • 1,194 reviews 8.2/10 Room
  • 1,143 reviews 7.9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 508 reviews 9.4/10 Vibe
  • 504 reviews 7.8/10 Comfort
  • 369 reviews 7.1/10 Cleanliness
  • 210 reviews 6.9/10 Breakfast

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