The Porter House Hotel Sydney - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,657 reviews

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203 Castlereagh Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Where rich history meets modern elegance

  • CBD location close to transport, iconic landmarks and shopping

  • Dixson & Sons, a modern brasserie, with an Asian twist on classic French cuisine

  • Spice Trader, a cocktail and wine bar inspired by spice and spirit of merchants

  • A modern meeting, event and private dining space

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,657 reviews

TripAdvisor Rating  4.0/5  68 reviews

Certificate of excellence 2024

Beautiful hotel but customer service and communication has room for improvement

Customer review rating 3.0/5

Alyssa Business - Confirmed reviews ALL

The hotel itself is absolutely stunning but I think the customer experience can be improved. This is my second time staying here and while I find most of the front of house lovely and helpful, I often find they won’t proactively acknowledge you or offer their assistance. Whether it’s because there’s such a separation from the hotel rooms to the reception and they think we’re not guests, I’m not sure. I left the hotel room for about an hour and on the iPad requested the room being serviced as I was returning with my guest and wanted the room cleaned. Upon returning, I went to reception who noted it hadn’t yet been cleaned and they’ll send someone up straight away. As it was just myself staying in the room for 1 night, the room didn’t require much cleaning. We sat in the cafe near reception and suddenly felt unwell and approached reception to ask how long until our room is ready and were told the room was currently being cleaned and he would come and grab us once it was ready. Almost an hour passed with nothing and so my sister decided to go up to the room to find out it was ready for who knows how long. We didn’t hear from reception at all. When we were at the cafe, I was served by someone who took our order and then another lady took over and passed me the machine to tap my card. I asked her if it could be charged to the room to which her demeanour completely changed and she was visibly annoyed and didn’t say anything to us but instead rudely cancelled the transaction and asked for our room details, making us feel like we were such an inconvenience. Since our stay, we’ve looked at reviews which had a similar experience months ago (showing it’s still an issue) with the TV. The connection kept cutting out and freezing. Room service when left outside the room isn’t promptly collected. The man who brought up my food told me to leave the tray outside the room and hours later it was still there so I had to call reception to collect it. A second time, the cleaners left it outside our room and again hours later it wasn’t collected. Again, communication is key. I had someone else book me 2 nights and I booked an additional one. At the end of my 2 nights, I just received an invoice from the hotel and when trying to get back up to my room, the card didn’t work and I had to go back down to reception. I think it would’ve been nice for someone from reception to perhaps call to confirm having to come down to present ID and have the card reset. I will say that the room service team as well as the gentleman who came up to fix an issue in the bathroom are so wonderful to deal with. It would be ideal to see this across the board. While the hotel is beautiful and in a good location, I don’t know if I’d stay here based on the lack of customer service and communication.

Amazing staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very attentive staff. Delicious breakfast. Highly recommend

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I love the style and charm of this very comfortable hotel. It feels very modern and new in a historic setting.

Great location, lovely hotel

Customer review rating 5.0/5

Sarah. Couples - Confirmed reviews ALL

Great all round experience. Smooth and attentive staff at check-in. Well appointed and beautiful room with great features. No street noise and convenient location

Beautiful aesthetic, excellent servica

Customer review rating 5.0/5

Cordelia V. Solo - Confirmed reviews ALL

I stayed here post surgery for two weeks and it was an amazing experience with care and kindness shown by every team member. It’s a elegant and stylish hotel with a modern artistic aesthetic which made the stay all the more enjoyable.

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Other web-users rate our hotel

  • 654 reviews 9.5/10 Location
  • 1,003 reviews 8.4/10 Room
  • 992 reviews 8.5/10 Service
  • 16 reviews 8.5/10 WiFi
  • 497 reviews 9.5/10 Vibe
  • 380 reviews 7.9/10 Comfort
  • 369 reviews 7.6/10 Amenities
  • 344 reviews 7.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.