Dear Brett, Thank you for taking the time to share such thoughtful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I was delighted to see that you had an enjoyable stay overall and particularly pleased by your comments regarding our team. Reading that our staff were friendly, helpful, and quick to resolve issues is wonderful feedback, and exactly the sort of experience we aim to deliver. As a valued ALL Diamond member, I would also like to thank you for your loyalty and support. Your excellent ratings across accommodation, service, value, and member recognition are genuinely appreciated. I also appreciate the balanced nature of your feedback. You clearly enjoyed many aspects of the hotel, while also identifying a few areas where we can improve. In particular, I completely agree with your comments regarding housekeeping. If a guest specifically requests room servicing, that request should be fulfilled. We fell short on that occasion, and I understand why it impacted your perception of the stay. I also note your comments regarding breakfast and some of the themes you've observed in other guest reviews. Feedback such as yours is valuable because it highlights where small operational improvements can make a meaningful difference to the overall experience. Finally, thank you for your candid remarks regarding outsourced services. While there are occasions where it is important for us to explain how certain parts of the precinct operate, I appreciate the point you're making. Guests ultimately remember the experience they have, not the structure behind it, and that's an important perspective for us to keep front of mind. Thank you again for your honest and constructive feedback. It sounds like we're close to earning that extra ten points, and I hope we have the opportunity to demonstrate that on your next visit. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Menghan, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. Reading your review, I suspect The Porter Room may have stolen the spotlight during your stay, and I am delighted to hear it made such a positive impression! It is wonderful to know that you enjoyed both your accommodation and your breakfast experience, particularly the delicious food, excellent coffee, and relaxed atmosphere. I was especially pleased to read your comments regarding the team. Friendly, welcoming, and attentive service is exactly what we aim to deliver, and feedback such as yours is incredibly rewarding for everyone involved. It is also fantastic to see your perfect scores across every aspect of your stay, including accommodation, cleanliness, breakfast, service, value, and overall experience. Achieving 100/100 is something our team never takes for granted. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words and recommendation. We look forward to welcoming you back soon for another comfortable stay, excellent coffee, and perhaps another visit to your now-favourite breakfast spot. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Nicole, Thank you for taking the time to share your feedback following your recent business stay with us. While I am pleased to hear that you enjoyed our convenient location and found the room itself lovely, I am genuinely sorry to learn that your stay was impacted by both noise and cleanliness concerns. A good night's sleep is one of the most important elements of any hotel stay, and I completely understand how frustrating it would have been to be repeatedly woken by street noise during your first night. I am sorry that this affected your comfort and ultimately required you to purchase earplugs in order to rest. I am equally concerned by your comments regarding the small flies in the shower area. This is certainly not reflective of the standards of cleanliness we strive to maintain, and I apologise for the inconvenience this caused. Your feedback has been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action. I also note your feedback regarding the breakfast offering and overall value for money. As our breakfast operations are managed by an external hospitality partner, I have shared your comments with their management team for review. Thank you again for your honest and constructive feedback. While I am pleased that our team and location were highlights of your stay, I regret that the noise disturbance and housekeeping concerns detracted from your overall experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back and provide a much-improved stay in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Lisa, Thank you for taking the time to share your feedback following your recent business stay with us. I am pleased to hear that, aside from the noise disturbance, you found your experience enjoyable and rated your arrival, cleanliness, and departure experiences so highly. It is also wonderful to know that our team helped contribute positively to your stay. That said, I am very sorry to learn that your sleep was disrupted by the recurring noise you experienced outside your room on Level 3. Being woken at approximately 4:00 AM on consecutive mornings is certainly not the restful experience we want our guests to have, and I completely understand how frustrating this would have been. We appreciate you bringing this matter to our attention. Your feedback has been shared with our Engineering team so that they can investigate the source of the noise and determine whether any equipment or building systems may have been responsible. While I am delighted to hear that everything else about your stay was perfect, I regret that this issue impacted your comfort and overall impression of the hotel. Thank you again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection for a more restful and seamless stay in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery. I am pleased to hear that you continue to enjoy our central location and comfortable rooms, and that these aspects of your stay met your expectations. We truly value your loyalty as an ALL Platinum member and Accor Vacation Club member. At the same time, I am sorry to learn that our revised breakfast offering did not provide the experience you have enjoyed during previous stays. We understand your disappointment regarding the buffet setup, the limited selection, and the layout of the breakfast area. As a hotel, we work closely with an external food and beverage partner who manages our breakfast operations. While the service is outsourced, we take all guest feedback seriously and have shared your comments directly with their management team for review. We will continue to work collaboratively with them to improve both the variety of offerings and the overall breakfast experience for our guests. While I am pleased that you found the booking process, accommodation, WiFi, and overall convenience of the hotel satisfactory, I regret that the breakfast experience impacted your overall impression of the hotel and its value. Thank you again for your honest feedback and for your continued support. We hope to have the opportunity to welcome you back and provide a more enjoyable experience during your next visit. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Christian, Thank you for taking the time to share such a wonderful review of your recent stay with us. We are delighted to hear that you had a spectacular experience and that our convenient CBD location, welcoming team, and comfortable accommodation helped make your marathon trip a success. It is especially pleasing to know that our team made you feel well looked after throughout your stay and that the cleanliness and presentation of your room met your expectations. We also appreciate your valuable feedback regarding the marathon breakfast offering. Your comments about providing more runner-friendly options and clearer communication around the breakfast format are helpful and will be shared with our food and beverage partner for consideration during future event periods. Thank you as well for highlighting the Wi-Fi login experience. We understand how repeated logins can be inconvenient during an extended stay, and we will review this feedback with the relevant team. It was a pleasure having you stay with us, and we are grateful for your recommendation. We hope to welcome you back to The Porter House Hotel Sydney - MGallery Collection on your next visit to Sydney. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Judith, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. We are delighted to hear that you found your room exceptionally clean and comfortable, and that our mattress provided you with a great night's sleep. It is also wonderful to know that our team was helpful throughout your stay and that they were able to assist with all your enquiries. We appreciate your valuable feedback regarding the room lighting controls. We understand how frustrating it can be to balance the lighting settings while keeping the blinds open, and we will share your comments with our team as we continually look for ways to improve the guest experience. Thank you once again for choosing to stay with us on more than one occasion. We truly value your loyalty and are pleased that we could provide another enjoyable stay. We look forward to welcoming you back to The Porter House Hotel Sydney in the near future. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Scott, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you and your partner enjoyed such a comfortable stay with us and appreciated our central location and accommodating team. Providing thoughtful and personalised service is something we take great pride in, so it is particularly rewarding to know that our colleagues helped make your stay such a positive experience. As a valued ALL Gold member, I would also like to thank you for your continued loyalty and support. It was wonderful to see your outstanding ratings across accommodation, cleanliness, breakfast, service, value for money, and your arrival and departure experience. I was especially pleased to see your perfect recommendation score and your positive feedback regarding the ALL loyalty programme. Feedback such as yours is greatly appreciated and serves as wonderful encouragement for our entire team. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words and support. We look forward to welcoming you back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Joanne, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you enjoyed our convenient location and that your accommodation, cleanliness, and interactions with our team contributed positively to your stay. It is particularly rewarding to see your excellent ratings for cleanliness, WiFi, and our team's service. That said, I am sorry to learn that you experienced issues with the television freezing during your stay. Please accept my apologies for the inconvenience this caused. Your feedback has been shared with our Engineering team so that the issue can be investigated and addressed. I also appreciate your comments regarding the absence of a pen and notepad in the room. As we continue to evolve our guest room offerings and sustainability initiatives, your feedback is valuable in helping us understand which amenities remain important to our guests. Thank you again for your honest feedback and continued support. While I am pleased that you enjoyed many aspects of your stay, I regret that these issues detracted from your overall experience. We look forward to welcoming you back to The Porter House Hotel Sydney MGallery in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Kloe, Thank you for taking the time to share your feedback following your recent business stay with us. I am delighted to hear that you enjoyed your stay and appreciated our stunning rooms, comfortable bedding, and the friendly and helpful service provided by our team. It is particularly pleasing to see your outstanding ratings for your arrival experience, accommodation, cleanliness, team service, departure process, and value for money. Your 10/10 recommendation is greatly appreciated and serves as wonderful recognition of our team's efforts. Thank you also for your positive feedback regarding the comfort of your room. Creating a welcoming and relaxing environment for our guests is something we take great pride in, and I am pleased that we were able to provide this during your stay. Thank you once again for your kind comments and support. We truly appreciate your feedback and look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection in the near future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Yasmin, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you and your family had such a wonderful time with us. It is fantastic to know that our central location, accommodation, and team all contributed to such a memorable experience. Thank you especially for your kind comments regarding our colleagues. I always enjoy the opportunity to celebrate team members who go above and beyond for our guests, and I know Heidi and Jono will be delighted to receive your recognition. Creating a welcoming and accommodating experience is exactly what we strive for, and it is wonderful to know they helped make your stay so enjoyable. As a valued ALL Classic member, I was also pleased to see your perfect score for member recognition, along with your positive feedback regarding our sustainability initiatives and loyalty programme. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your support, loyalty, and recommendation. We look forward to welcoming you and your family back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Julie, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you enjoyed our central location, lovely accommodation, and the service provided by our team. It was also wonderful to read your comments regarding both your check-in and check-out experiences, as well as your appreciation for our café and its early morning coffee offering. As a valued ALL Silver member, I would also like to thank you for your loyalty and support. I do, however, completely understand your disappointment regarding your ALL points. While eligibility for points and status nights is determined by the booking channel and rate type in accordance with the ALL programme terms and conditions, I appreciate how frustrating this can feel, particularly when you have specifically chosen to stay at The Porter House. Your feedback is both fair and appreciated. While this is unfortunately not something the hotel can override at property level, comments such as yours are important, as they help highlight the impact these programme rules can have on loyal guests who may be required to book through corporate travel channels. Thank you again for your kind comments and constructive feedback. We are grateful for your continued support and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Tanya, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you enjoyed your stay with us and that our central location and amazing room helped make your visit such a positive one. It is wonderful to see your perfect scores across arrival, accommodation, cleanliness, service, departure, and value for money. Feedback such as yours is a fantastic reflection of the effort our team puts into creating memorable guest experiences. I was particularly pleased to see your 10 out of 10 recommendation score. Knowing that you would recommend us to friends, family, and colleagues is one of the highest compliments we can receive. While I note that breakfast did not quite achieve the same rating as other aspects of your stay, I am delighted that your overall experience was so positive. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words and support. We look forward to welcoming you back to The Porter House Hotel Sydney in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Ms H., Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. We are delighted to learn that you enjoyed our central location, comfortable accommodation, and modern facilities. It is especially pleasing to hear that our friendly and welcoming team helped make your stay memorable. Your kind comments regarding the spacious room, cleanliness, and seamless check-in and check-out experience are greatly appreciated and will be shared with the team. We are also pleased that our proximity to Museum Station and Sydney's major attractions made it convenient for you to explore the city. Thank you for recommending our hotel to fellow travellers and for recognizing our commitment to sustainability. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member. It was our pleasure to host you, and we look forward to welcoming you back to The Porter House Hotel on your next visit to Sydney. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Nicole, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to welcome you back for a second stay and was pleased to see that you chose to spend seven nights with us on this occasion. There is no greater compliment than a returning guest, and we sincerely appreciate your continued support. I was particularly pleased to read your comments regarding our team. Describing our staff as the standout of your stay is wonderful recognition for the colleagues who work so hard to create memorable guest experiences, and I know your feedback will be greatly appreciated by everyone involved. As a valued ALL member, we are grateful for your loyalty and for the confidence you continue to place in us. While I am delighted that you enjoyed your stay overall, I also recognise that we did not quite achieve a perfect experience on this occasion. Feedback such as yours helps us continue to refine and enhance the guest experience. Thank you again for your kind words and support. We look forward to welcoming you back to The Porter House Hotel Sydney for your third stay in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Ana Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I was delighted to read about your stay and to hear that, despite the unexpected change to your anniversary plans, our team was able to help make the occasion a special one for you and your family. Providing genuine hospitality means adapting to our guests' needs, and I am so pleased that our team helped you feel welcomed, cared for, and comfortable throughout your stay. Creating those memorable moments is what we strive for every day. A special thank you for recognising Renato. I always enjoy the opportunity to celebrate our colleagues who go above and beyond for our guests, and I know he will be thrilled to receive your kind feedback. Your comments are wonderful recognition of the care and hospitality he consistently delivers. I was also delighted to see your perfect scores across arrival, accommodation, cleanliness, service, WiFi, and overall experience. While I note your feedback regarding breakfast, I am pleased this did not detract from what was otherwise such an enjoyable stay. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for choosing to celebrate with us. We look forward to welcoming you and your family back to The Porter House Hotel Sydney in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Judy, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you enjoyed a comfortable stay and found your room to be well presented. I also appreciate your positive comments regarding the cleanliness of the hotel and your arrival and departure experiences. That said, I am sorry to learn that certain aspects of your stay did not meet your expectations. I appreciate your comments regarding the bathroom design and understand that privacy preferences can vary between guests. I am particularly disappointed to hear that the breakfast experience fell short of expectations. While I am pleased you enjoyed the coffee, I regret that you found the selection, quality, and overall value lacking. I understand your frustration, especially given the additional cost, and I am sorry that the offering did not provide the experience you anticipated. Your feedback regarding a broader range of options, improved food quality, and better value for money has been noted. As our breakfast operations are managed by an external hospitality partner, I have shared your comments directly with their management team for review and consideration. Thank you again for your honest feedback. While I am pleased there were positive aspects to your stay, I regret that the breakfast experience impacted your overall impression and value perception. We appreciate your support and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our central location and found your room comfortable. However, I am sincerely sorry that your stay was impacted by the alarm activation and subsequent announcements during the night, which affected the quality of your sleep. I completely understand how frustrating and disruptive this experience must have been, particularly during a business trip when a good night's rest is so important. While guest safety remains our highest priority and alarm activations must be treated seriously, I regret the inconvenience this caused and the impact it had on your overall experience. I also appreciate your feedback regarding the complimentary coffee suggestion. This is a thoughtful recommendation, and we will take it into consideration when reviewing how we can better support our guests following unexpected disruptions. In addition, I have noted your comments regarding breakfast, service, value for money, and your arrival and departure experience. Your feedback is invaluable as it helps us identify areas where we can improve and deliver a more seamless experience for our guests. Thank you again for sharing your experience and for being a valued ALL Silver member. We hope to have the opportunity to welcome you back in the future and provide you with a much more positive and restful stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Joshua, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. We are pleased to hear that you had an overall pleasant stay and that you found our team friendly and helpful. It is especially rewarding to receive such positive recognition for our customer service team, and I will be delighted to share your kind comments with them. However, I am sorry to learn that the cleanliness of your room did not meet your expectations. Please accept my sincere apologies for the shortcomings in our housekeeping standards. Cleanliness is a fundamental part of the guest experience, and your feedback has been shared with our Housekeeping team to ensure greater attention to detail and consistency moving forward. I also appreciate your comments regarding the WiFi connectivity. I understand how frustrating intermittent or slow internet service can be, and I am sorry for the inconvenience this caused during your stay. We will review this feedback with our technical team as we continue to improve our facilities and services. Thank you for your loyalty as an ALL Gold member and for choosing to stay with us. We value your feedback, as it helps us identify areas for improvement while recognizing what we are doing well. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection