The Porter House Hotel Sydney - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,943 reviews

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Description

Hotel extras

  • Heritage luxury in Sydney CBD, where 1870s charm meets modern sophistication

  • Prime location near Pitt Street, Darling Harbour and Sydney’s top attractions

  • Award-winning design blending heritage architecture with contemporary style

  • Heated pool and modern gym for fitness and relaxation in the city centre

  • Dine at Lee Ho Fook Sydney, reimagining modern Chinese cuisine with Australian flair

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lee Ho Fook

Lee Ho Fook Sydney reimagines Chinese cuisine with creativity and tradition, showcasing Australia’s best producers and winemakers in a modern, playful dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,943 reviews

Customer review rating 3.5/5

Leo C. Solo - Confirmed reviews ALL

All lobby receptionists were great. Accommodating and nice. Room was spacious and loved the robe and slippers touch. Room service, however, took over a day to clear out the plates left outside of the room. Breakfast waiter (male older gentleman) was very rude. Female waiter was very nice and friendly.

Dear Leo, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear you enjoyed our central location and found your room spacious and comfortable. It is also wonderful to know that our reception team made such a positive impression and that you appreciated the additional touches, including the robes and slippers. That said, I am sorry that several aspects of your stay fell short of expectations. Please accept my apologies for the housekeeping oversights you encountered, including the hair left in the bathroom and the delay in clearing room service items. These are certainly not reflective of our standards and will be addressed with the team. I was also disappointed to read your comments regarding your breakfast experience. While I am pleased one of our team members provided friendly service, I sincerely apologise that another interaction left you feeling unwelcome. As our breakfast offering is managed by an external operator, please be assured your feedback will be shared directly with their management team for review and follow up. We genuinely appreciate both your positive comments and your constructive feedback as they help us improve the experience we provide for all guests. Thank you for helping us to perform at our best. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Customer review rating 4.5/5

Corey L. Friends - Confirmed reviews ALL

The hotel has such a cool vibe and all the staff I came across were very attentive and accommodating. The only reason I rated it a 9 though is because it is located near the fire station and on the Friday night there were a lot of sirens that I could hear

Dear Corey, Thank you for your kind words regarding the atmosphere of our hotel and the attentiveness of our staff. We appreciate your feedback about the noise from the nearby fire station, which can occasionally affect the tranquility of your stay. We are glad to hear that overall, your experience was positive, and we hope to welcome you back for an even more enjoyable visit in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection

Customer review rating 4.5/5

Andrew U. Couples - Confirmed reviews ALL

Excellent Stay, great location. However the only let down was some of the food offerings and quality.

Dear Andrew, Thank you for your positive feedback regarding your recent stay and our prime location. We appreciate your comments about the food offerings and will take them into consideration as we strive to enhance our culinary experiences for our guests. Best regards, The Porter House Hotel Sydney - MGallery Collection

Customer review rating 4.5/5

Kate P. Business - Confirmed reviews ALL

Good location, comfortable stay.

Dear Kate, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found your stay comfortable. We look forward to welcoming you back to The P. House Hotel Sydney - MGallery Collection in the future. Best regards, The P. House Hotel Sydney - MGallery Collection

Customer review rating 5.0/5

Philip F. Couples - Confirmed reviews ALL

From the moment we arrived we felt welcome, the friendly staff the attentive check-in and responsive to our requests.

Dear Philip, Thank you for your kind words regarding our location and the service provided by our staff. It is gratifying to know that you felt welcomed and that your needs were met during your stay. Best regards, The Porter House Hotel Sydney - MGallery Collection

Other web-users rate our hotel

  • 837 reviews 9.6/10 Location
  • 1,175 reviews 8.1/10 Room
  • 1,107 reviews 7.8/10 Service
  • 15 reviews 5/10 WiFi
  • 474 reviews 9.4/10 Vibe
  • 359 reviews 6.9/10 Cleanliness
  • 212 reviews 6.9/10 Breakfast
  • 160 reviews 7.6/10 Bar

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