Dear Mr Morton, Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We sincerely apologise that our current room servicing arrangements did not meet your expectations. We understand that having rooms serviced less frequently can be inconvenient, particularly for guests who prefer daily housekeeping during their stay. We also acknowledge your comments regarding the closure of our former Level 25 restaurant. We appreciate you taking the time to share your perspective, and your feedback regarding both housekeeping and our dining facilities has been noted and shared with the relevant teams for consideration. Thank you again for your honest feedback. We regret that these aspects affected your experience and hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Lisa, Thank you for your kind feedback on your most recent stay with us at The Sydney Boulevard. We are delighted to hear that you enjoyed our prime location and found our rooms comfortable. It is our aim to provide a pleasant experience for all our guests. We look forward to welcoming you again soon. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Ms.S., Thank you for taking the time to share your wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our great location and picturesque views, as well as the clean room and friendly service from our team. It is wonderful to know that these aspects contributed to an enjoyable stay. We truly appreciate your kind words and look forward to welcoming you back to The Sydney Boulevard Hotel for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr G., Thank you for taking the time to share your detailed feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed the terrific views of Sydney Harbour, including the Harbour Bridge, Opera House and Gardens, as well as our quieter location and convenient access to public transport. It is wonderful to know that your elevated room allowed you to make the most of the views. We are, however, sincerely sorry to hear about the ongoing noise from the adjacent utility room and the impact this had on your sleep. We understand how important a peaceful and restful environment is, and we regret that this affected your stay. Your feedback has been noted and will be shared with our Engineering and Operations teams for further review. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more peaceful and comfortable experience. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms M., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you found our location convenient and that everything else during your stay was satisfactory. However, we sincerely apologise for the concerns you experienced with the bathroom and shower. We understand that stepping into a bath to access the shower, particularly with a slippery surface, limited support handles and the half-glass screen, can be uncomfortable and raise genuine safety concerns. Your feedback is very important to us and has been noted and shared with our Engineering and Operations teams for review and consideration. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr K., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you found the bed and pillows so comfortable and that you enjoyed the convenience of our location. It is wonderful to know that you had a pleasant and comfortable stay with us. Thank you again for your kind feedback, and we look forward to welcoming you back to The Boulevard in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms B., Thank you for taking the time to share your kind feedback and for choosing to stay with us on multiple occasions at The Sydney Boulevard Hotel. We are delighted to know that you have consistently found your stays pleasant and our location convenient. We understand that your visits have been particularly important during a challenging time while your loved one was recovering in hospital, and we are pleased that our hotel could provide you with a comfortable and convenient place to stay during this period. Your continued support and trust mean a great deal to us. We look forward to welcoming you back and being here whenever you visit Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr L., Thank you for taking the time to share such detailed feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed the spacious room and comfortable king-sized bed, as well as the convenient availability of power points and USB ports. It is also wonderful to know that the in-room coffee and tea selection was appreciated. We are especially pleased that our team could assist with the dental kit and make your wife’s stay a little more comfortable. We will be sure to share your kind comments with our team. Thank you again for your feedback, and we look forward to welcoming you and your wife back to The Boulevard in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms D., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to know that you enjoyed your stay with us. We also appreciate your comments regarding the microwave and walk-in shower. We understand how useful these facilities can be and value you taking the time to highlight them. Your feedback has been noted and will be shared with the relevant teams for consideration as we continue to look for ways to enhance our facilities and guest experience. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back to The Sydney Boulevard Hotel in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms Walker, Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. It is always a pleasure to welcome you back, and we are delighted to hear that you continue to enjoy staying with us. Your continued support and loyalty mean a great deal to our team. We look forward to welcoming you back to The Boulevard again soon and making your next stay just as enjoyable. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr N., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you found our hotel convenient for your office. We do, however, apologise for the inconvenience caused by the lack of a comb in your room. We understand that having the expected personal amenities available can make a difference to the overall comfort of your stay. Your feedback has been noted and will be shared with our team for consideration. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms E., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you found the hotel comfortable and appreciated our convenient location and access to transport. We do, however, sincerely apologise that the coffee supplies were not replenished when your room was serviced. We understand that these small details are an important part of a comfortable stay. Your feedback has been noted and will be shared with our Housekeeping team to ensure greater attention is given to replenishing in-room amenities during servicing. Thank you again for your valuable feedback, and we look forward to welcoming you back for an improved experience. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr T., Thank you for taking the time to share your wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our perfect location and found our team to be very friendly. Your kind words are greatly appreciated and will be shared with our team. Thank you once again for your feedback. We look forward to welcoming you back to The Sydney Boulevard Hotel for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms P., Thank you for taking the time to share your wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and, most importantly, the friendly and attentive service provided by our team. Your kind words regarding our customer service are greatly appreciated and will be shared with the team. Thank you once again for your valued feedback. We look forward to welcoming you back to The Sydney Boulevard Hotel for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. P., Thank you for your kind words regarding our service and room cleanliness. It is gratifying to know that our team made a positive impression during your stay. We appreciate your feedback and hope to welcome you back in the future. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Ms. D., Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your beautiful room and our convenient location. It is especially lovely to know that you enjoyed the harbour views from your upgraded room — we are pleased that this added to your stay and allowed you to take in some of Sydney’s stunning scenery. We truly appreciate your kind words and look forward to welcoming you back to The Sydney Boulevard Hotel for another memorable stay. Kind regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Carl, Thank you for taking the time to share your wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you had a very comfortable stay and that you were impressed with our team, cleanliness, and food quality. It is particularly pleasing to know that you enjoyed your experience at Vard Bar as well. Your kind recognition of our team is greatly appreciated, and I will be sure to share your feedback with our colleagues. Comments such as yours are a wonderful encouragement to the team and motivate us to continue delivering memorable experiences for our guests. Thank you once again for choosing The Sydney Boulevard Hotel. We look forward to welcoming you back for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms R., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are delighted to hear that you had a very comfortable stay and enjoyed our convenient location. It is wonderful to know that you found our team kind and welcoming, and that your room was clean and comfortable. We also appreciate you bringing the shower head to our attention. While we are pleased that you enjoyed the good water pressure, we are sorry that the condition of the shower head did not meet your expectations. We have shared your feedback with our relevant team for review and follow-up. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr M., Thank you for taking the time to share your wonderful feedback following your recent stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed your experience with us and, in particular, that our Reception team made your check-in effortless. It is equally pleasing to know that our Housekeeping team helped make your stay comfortable with their attention to your room. I will be sure to share your kind words with both teams, as recognition such as yours is a wonderful encouragement to our colleagues. Thank you once again for choosing The Sydney Boulevard Hotel. We truly appreciate your kind recommendation and look forward to welcoming you back for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel