Dear Mr a. Mrs W., Thank you for taking the time to share your feedback about your recent stay with us. We are disappointed to learn that your stay did not meet your expectations, especially regarding our service, room condition, a. information about the hotel facilities. We understand how important it is to feel welcomed a. receive helpful information, especially when visiting Australia for the first time. Although our team was polite, we apologise that we could not provide the level of service a. assistance you expected. We also appreciate your comments about the room condition, cleanliness, a. breakfast information. We will share your feedback with the relevant managers to review these areas a. improve our service. Thank you again for your feedback a. for being an ALL Accor Classic member. We hope to have another opportunity to welcome you back a. provide a better experience in the future. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms K., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed our convenient location, smooth check-in and check-out experience, and the service provided by our team. We also appreciate your comments regarding the room furnishings and the positioning of the bedside lighting. We understand how this may have affected your comfort and will share your feedback with the relevant team for consideration. Please accept our apologies for the unpleasant smell you noticed in the reception area. We will follow this up with our Housekeeping and Engineering teams to investigate and address the concern. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr B., Thank you for taking the time to share your wonderful feedback following your recent stay at The Sydney Boulevard Hotel. We are delighted to hear that you found our team friendly, helpful, and supportive, particularly during your check-in experience. We understand how stressful losing your phone can be, especially when travelling, and we are pleased that our Front Office team was able to provide assistance and reassurance during this time. Your kind comments will certainly be shared with the team, as recognition like yours means a great deal to us. Thank you once again for your positive feedback and for being a valued ALL Accor member. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms E., Thank you for taking the time to share your detailed feedback following your recent stay at The Sydney Boulevard Hotel. We are pleased to receive your positive overall rating and appreciate your recognition of our team, particularly the young gentleman who assisted you in our breakfast restaurant and bar. We will certainly share your kind comments with him. At the same time, please accept our apologies for the inconveniences you experienced during your stay, particularly with the car park access and unclear parking instructions. Please note that the car park is managed by 100 William Street next door, and we will certainly pass your comments on to their management team for further review. We also appreciate your suggestions regarding the availability of ice, clearer coffee options at breakfast, and additional towel rails in the bathroom. Your comments regarding the shower body wash dispenser will also be shared with our Housekeeping and Engineering teams for follow-up. Guest feedback such as yours is extremely valuable in helping us identify areas where we can make practical improvements to enhance comfort and convenience. Thank you once again for your constructive feedback and for recognising our team's hospitality. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr M., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed our spectacular harbour views and found our team friendly and accommodating. We sincerely regret that the overall condition of the hotel did not meet your expectations. We acknowledge your concerns regarding our ageing facilities and understand the importance of providing a comfortable environment for our guests. Please be assured that we are currently reviewing potential refurbishment plans in consultation with our stakeholders. In the meantime, our team remains committed to delivering the best possible guest experience through genuine hospitality, attentive service, and personalised care, focusing on the areas where we can make an immediate difference. Thank you again for your honest feedback and for recognising our team's efforts. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms. D. C., Thank you for sharing your feedback following your recent stay at The Sydney Boulevard Hotel, and for choosing to celebrate such a meaningful milestone with us. It is truly special to learn that you stayed with us 40 years ago on your wedding night and returned to celebrate your 40th wedding anniversary with your family. I am sincerely sorry that we did not acknowledge this occasion and that your arrival experience fell short of the warm and thoughtful welcome you deserved. We understand how important this celebration was to you, and regret that the experience did not feel as memorable as it should have. I am particularly concerned to read about the difficulties you encountered during check-in, including the handling of your multiple room reservations, requests for assistance, and the correction of your personal details. You should not have had to manage these arrangements yourself, and I apologise for the frustration and disappointment this caused. Your feedback has been shared with our Front Office team for review, with particular attention to communication, service standards and the importance of taking ownership of guest requests. I am also sorry to hear about the inconsistency in the hot water during the evening, and this has been brought to the attention of our relevant team for further review. On a positive note, I am delighted that the gentleman serving at our bar on 31 October and the breakfast team members on 1 and 2 November made such a lovely impression. Your kind recognition will certainly be shared with them. Regarding your Accor points and the incorrect address on your booking, we would be pleased to assist in reviewing this matter to ensure your details are accurate and your eligible points are credited accordingly. Thank you again for your continued connection with our hotel over the years. We sincerely regret that this special anniversary visit did not meet your expectations, and hope you will allow us the opportunity to provide a more memorable experience in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. W., Thank you for your lovely feedback and for taking the time to share your experience with us. It is wonderful to know that you enjoyed the welcoming atmosphere of our hotel, found our location convenient for exploring Sydney, and were well looked after by our friendly team. Creating a warm and inviting experience for our guests is something we truly value, and your kind words mean a great deal to us. We sincerely appreciate you choosing The Sydney Boulevard Hotel and would love the opportunity to welcome you back for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr Y., Thank you very much for taking the time to share your experience with us. It is truly a pleasure to welcome back a guest who has been visiting our hotel since the 1990s. We are delighted to hear that you appreciated the improvements we have made over the years and that our convenient location continues to suit your needs. We sincerely appreciate your comments regarding our bathroom facilities and amenities. We understand that some aspects of our hotel may not fully meet modern expectations, and your feedback is valuable as we continue to explore opportunities for improvement. Regarding housekeeping, please allow me to kindly clarify that while our standard housekeeping service is scheduled every three days, daily room servicing is also available upon request at no additional charge. I sincerely apologise if this option was not clearly communicated during your stay, and we will continue working with our team to ensure our guests are well informed. It is particularly encouraging to hear that you would consider staying with us again. We truly appreciate your continued support over the years and would be delighted to welcome you back to The Sydney Boulevard Hotel in the future. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed our convenient location and found your room clean and comfortable. We sincerely apologise for the delay in having your room ready upon arrival. With 275 rooms in our hotel, our housekeeping team works throughout the morning and afternoon to prepare rooms for arriving guests while maintaining our cleanliness standards. However, we understand how frustrating it can be to wait, and we regret the inconvenience this caused. Your feedback is valuable to us, and we will continue reviewing our housekeeping operations to improve room readiness and provide a smoother arrival experience. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms. C., Thank you for your wonderful feedback and for choosing The Sydney Boulevard Hotel for your family stay. I am delighted to hear that you enjoyed the spaciousness of your room, the spectacular views from our 20th floor and the warm, patient service provided by our team. It is always lovely to know that our guests leave with such positive memories, and I will be sure to share your kind words with our colleagues. However, I am genuinely sorry to learn about the cleanliness issue you encountered with the spa bath. I completely understand how unpleasant and disappointing this would have been, and this is certainly not the standard of cleanliness we want our guests to experience. Your feedback has been shared with our Housekeeping team to reinforce the importance of thorough cleaning and inspection of all bathroom facilities before a room is made available. Thank you again for bringing this to our attention. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. J., Thank you for sharing your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed our convenient location, the beautiful view and your room. However, I sincerely apologise for the mould you noticed in the bathroom above the shower. This is certainly not the standard of cleanliness and presentation we aim to provide. Your feedback has been shared with our Housekeeping and Maintenance teams for inspection and appropriate follow-up. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. G., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed the spacious room, lovely views, convenient location and breakfast offering. However, I sincerely apologise that your arrival experience did not meet your expectations. We understand your concerns regarding the assistance provided when your room was not yet ready, particularly the suggestion to leave your luggage in the foyer. We appreciate that guests expect their belongings to be handled with care and security, and I regret that this caused you concern. Your feedback has been shared with our Front Office team for review to ensure we provide more reassuring and attentive assistance in similar situations. Thank you also for your comments regarding the breakfast dining area, which we have noted for consideration. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience on your next visit. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. Y., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. I sincerely regret that your experience regarding the accessible room arrangements did not fully meet your expectations. We understand how important it is for guests with mobility requirements to have suitable facilities available, particularly a walk-in shower, and we appreciate that this was a specific consideration when making your reservation. Upon your arrival, I personally assisted with your check-in. An accessible room with a walk-in shower had initially been allocated; however, it was not ready at the time of your early arrival. During our discussion, we understood that a room with a view was your immediate priority and confirmed that the alternative room offered did not have a walk-in shower, which you acknowledged at the time. Nevertheless, I regret any disappointment or confusion this may have caused. We take accessibility requirements seriously and appreciate your feedback regarding the importance of ensuring that our room allocation and communication consistently reflect the needs and expectations of our guests. Thank you again for bringing this to our attention. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. R., Thank you for sharing your feedback following your recent stay at The Sydney Boulevard Hotel. I sincerely apologise that the welcome amenity you have come to expect as part of your stays was not arranged on this occasion. We understand that these thoughtful gestures are an important part of the recognition and appreciation our returning guests value, and I regret that we missed the opportunity to make your arrival more special. Your feedback has been shared with our Front Office team to reinforce the importance of ensuring that eligible guest preferences and welcome arrangements are consistently acknowledged and actioned. We truly appreciate your continued support and hope to have the pleasure of welcoming you back for a more memorable experience. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear D., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for the concerns you encountered regarding the cleanliness and condition of your room, as well as the discomfort caused by the uncertainty surrounding the adjoining room door. We fully understand how disappointing this must have been, particularly when a clean, comfortable and secure environment is a fundamental expectation of any hotel stay. Please rest assured that we take your feedback very seriously. We will personally look into the condition of the room and review the matters you have raised with our Housekeeping and Maintenance teams to ensure appropriate attention is given to each concern. We sincerely appreciate you bringing these matters to our attention and regret that we were unable to provide the standard of hospitality you rightfully expected. Thank you once again for your valuable feedback and for your loyalty as an ALL Accor Silver member. We hope you will consider giving us another opportunity to restore your confidence in our hotel. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms R., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our convenient location and comfortable rooms, and that you would consider staying with us again. We also appreciate your comments regarding the closure of our bar and restaurant on Sundays. We understand your disappointment and recognise the importance of making this information readily available to our guests. While our operating hours are published on The Sydney Boulevard Hotel's official Accor website, we acknowledge that clearer communication during the booking process would be beneficial. Your feedback is valuable and will be shared with our team for further review. Thank you for your continued loyalty as an ALL Accor Gold member. We look forward to welcoming you back for another enjoyable stay. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms. S., Thank you for your wonderful feedback and for recommending The Sydney Boulevard Hotel. We are delighted to hear that you loved the hotel from the moment you arrived and found our team kind, friendly and accommodating. It is equally pleasing to know that you enjoyed your room and appreciated our convenient location, with public transport and local amenities close by. Your kind words are greatly appreciated, and we are thrilled to hear that you plan to return. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. B., Thank you for sharing your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed our spacious and clean accommodation, as well as our convenient location close to Sydney's key landmarks and attractions. We appreciate you choosing to stay with us and look forward to welcoming you back for another comfortable stay on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. S., Thank you for your lovely feedback and for choosing The Sydney Boulevard Hotel for your first stay with us. We are delighted that your first experience was such a pleasant surprise. It is wonderful to hear that you enjoyed your Harbour View room upgrade, appreciated the warm welcome from our team, and felt valued throughout your stay. We are also pleased that you enjoyed our breakfast and convenient location, within walking distance of the city and the iconic Sydney Opera House. We believe that making our guests feel genuinely welcomed and appreciated is an important part of hospitality, and it is rewarding to know that this came through during your visit. We hope this first stay will be the beginning of many more, and we look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel