The Sydney Boulevard Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,064 reviews

The Sydney Boulevard Hotel - Image 1
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Description

Hotel extras

  • Breathtaking views of Sydney Harbour Bridge, Opera House and city skyline

  • Multiple event venues with panaromic views of the Sydney Harbour Bridge.

  • Easy access to local destinations, shopping, museums and theatre

  • Secure underground parking charged at a maximum of $25 per day

  • Large rooms, starting at 30 sq meters

Our accommodation(s)

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Room 1

Hotel location

The Sydney Boulevard Hotel

90 William Street, Sydney
2011 SYDNEY
Australia

GPS:-33.87408, 151.21667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SEASONS CAFE

With plenty of natural light streaming in through large windows, and patio seating for the warm summer months, casual Seasons Cafe is the perfect place to enjoy a relaxing buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,064 reviews

Customer review rating 3.5/5

Eric A. Couples - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the experience you and your wife had at breakfast. We fully understand how embarrassing and frustrating it must have been to be questioned about your breakfast entitlement in front of other guests, particularly when your reservation was correctly booked with breakfast included. This is certainly not the level of service or recognition we aim to provide. We are also very sorry for the confusion surrounding the adjustment to your account and the way the refund has been reflected on your final bill. We acknowledge that this should have been handled much more clearly and accurately, and we are reviewing the matter with the relevant teams to prevent a recurrence. As a sincere gesture of apology, we would be pleased to offer you 2,000 ALL – Accor Live Limitless Reward points in addition to refunding the difference in the amount you were incorrectly charged for your wife’s breakfast. Mr. A., we truly regret that this incident affected what was otherwise an enjoyable stay. We value your loyalty as an ALL member and hope to have the opportunity to restore your confidence in The Sydney Boulevard Hotel during a future visit. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Customer review rating 3.5/5

Wilson A. Business - Confirmed reviews ALL

Dear Ms. A., Thank you for taking the time to share such detailed and constructive feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you were impressed by the cleanliness of the rooms and common areas, and that our housekeeping and reception teams made a positive impression. Your kind recognition of their efforts will be shared with the teams. The Sydney Boulevard Hotel sincerely apologises for the difficulties you experienced with breakfast, particularly the delayed opening and lack of support for the team member managing the service. We appreciate your thoughtful observation that the issue was not with the individual, but with the level of preparation and support provided. Your feedback has been shared with the relevant Food & Beverage team for review. We also acknowledge your comments regarding the condition of some furnishings and will share these with the relevant team as we continue to improve the presentation of The Sydney Boulevard Hotel. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a more seamless experience on your next visit. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Customer review rating 5.0/5

Janine C. Couples - Confirmed reviews ALL

Dear Ms. C., Thank you for taking the time to share your wonderful feedback following your recent stay at The Sydney Boulevard Hotel. It is a pleasure to know that you enjoyed the beautiful views and experienced the professional, polite and helpful service from the team at The Sydney Boulevard Hotel. Creating a warm and welcoming experience for every guest is a priority, and your kind words are a wonderful recognition of the team’s efforts. Your feedback will be shared with the team, and we look forward to welcoming you back to The Sydney Boulevard Hotel for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Customer review rating 3.0/5

Jaesung K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your recent stay with us. While I am pleased to hear that you appreciated our convenient location and spacious room, I am genuinely sorry that your experience with our Front Office service did not meet your expectations, particularly as an Accor Platinum member. We highly value our ALL members, and you should have felt recognised and warmly welcomed throughout your stay. I also sincerely apologise for the delay with your room servicing and the inconvenience this caused over the three days. This is certainly not the level of service we aim to provide. I will be following up with both our Front Office and Housekeeping teams to better understand what occurred and reinforce the importance of clear communication and timely service requests. We also appreciate your comments regarding the dated facilities. Feedback such as yours is valuable as we continue to look for opportunities to improve the overall guest experience. Thank you again for bringing these matters to our attention. I hope we will have the opportunity to welcome you back and provide you with the attentive and personalised service you should expect as an ALL Platinum member. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Customer review rating 5.0/5

Carl G. Business - Confirmed reviews ALL

Dear Carl, Thank you for sharing such wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our convenient location and, most importantly, experienced our team as genuinely welcoming, accessible and accommodating. It is especially rewarding to know that these interactions made your stay stand out. Your kind words are a wonderful recognition of our team, and I will be pleased to share your feedback with them. We look forward to welcoming you back for another memorable stay in Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Other web-users rate our hotel

  • 1,461 reviews 9.4/10 Location
  • 1,696 reviews 8.1/10 Room
  • 1,333 reviews 8.3/10 Service
  • 23 reviews 7.6/10 WiFi
  • 874 reviews 7.9/10 Comfort
  • 651 reviews 7.6/10 Cleanliness
  • 341 reviews 4.8/10 Amenities
  • 325 reviews 4.7/10 Vibe

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