Dear Ms W., Thank you for taking the time to share your feedback following your recent stay at The Sydney Boulevard Hotel. We are pleased to hear that our hotel was suitable for your needs and that you enjoyed the spaciousness of your room. We understand how valuable a comfortable and generous room size can be, particularly when staying in the heart of Sydney. Thank you once again for choosing to stay with us. We appreciate your feedback and look forward to welcoming you back to The Sydney Boulevard Hotel in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. M., Thank you for your kind feedback. We are delighted to hear that you had a comfortable and calm stay at The Sydney Boulevard Hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Ms G., Thank you very much for staying with us at The Sydney Boulevard Hotel and for taking the time to share your wonderful feedback. It is especially pleasing to know that you choose to stay with us each year when visiting Sydney. We truly appreciate your continued support and are delighted to hear that you once again found your stay convenient and comfortable. Your kind comments mean a great deal to our team and provide wonderful encouragement for us to continue delivering a welcoming and comfortable experience for our returning guests. Thank you once again for your loyalty and continued support. We look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr H., Thank you very much for choosing to stay with us at The Sydney Boulevard Hotel and for taking the time to share your kind and detailed feedback. We are delighted to hear that you had a comfortable stay and enjoyed our convenient location, Harbour views, reasonably priced parking and the service provided by our team. It is particularly wonderful to hear your kind comments about Jayani and the excellent customer service she provided during both your arrival and departure. I will be very pleased to share your recognition with Jayani and the team, as I am sure it will be greatly appreciated. We are also pleased that you found your room comfortable and well soundproofed, allowing you to enjoy your stay despite our proximity to the city and freeway. Thank you once again for your valuable feedback and for choosing The Sydney Boulevard Hotel. We truly appreciate your support and hope to have the pleasure of welcoming you back on your next visit to Sydney. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr D., Thank you for staying with us at The Sydney Boulevard Hotel and for taking the time to share your feedback. I am very sorry to hear about your lost jumper and, particularly, that you felt our team did not make sufficient effort to assist you in locating it. I have reviewed our Lost & Found records and checked the history associated with your room; unfortunately, no jumper has been found or handed in from the room. However, as you mentioned that you may have lost the jumper somewhere between reception and your room, I would like to investigate this further and review the relevant CCTV footage in our lobby and public areas where available. To help me narrow down the search, could you please let me know approximately where and when you last remember having the jumper, and provide a brief description of the jumper, including the colour, brand, or any distinctive features? Once I receive this information, I will check the relevant footage and follow up with you accordingly. Please accept my apologies again for the inconvenience and for the initial experience you had when seeking assistance from our team. I appreciate the opportunity to look into this further for you. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms S., Thank you for staying with us at The Sydney Boulevard Hotel and for taking the time to share your feedback. I am pleased to hear that you found our team friendly and your room clean and comfortable. At the same time, I sincerely apologise for the long wait you experienced during both check-in and check-out, particularly with the priority check-in area not being attended. We understand how frustrating this would have been, especially as an ALL Silver member. Your feedback has been shared with our Front Office team, and we will review our staffing and management of the priority check-in area during busy periods to ensure we provide a smoother and more efficient arrival and departure experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Laurence, Thank you for staying with us at The Sydney Boulevard Hotel and for taking the time to share your detailed feedback. I am very sorry to hear that your experience did not meet your expectations, particularly as an ALL Gold member and a returning corporate guest. I appreciate you raising these matters, as they allow us to better understand where we could have handled your experience differently. Regarding the welcome drink, our policy is to provide this benefit based on the number of eligible registered guests in the room. However, I understand that you were travelling with a business colleague and, in this situation, we could have shown greater flexibility and hospitality. I apologise that this was not handled in a more accommodating manner upon your arrival. Regarding the room charge at the bar, I apologise for the confusion caused by the way this was communicated. While our system is technically able to process charges to a guest room, we currently do not take a incidental deposit at check-in. As a result, our current procedure is for food & beverage purchases to be settled directly rather than charged to the room. I understand how confusing it must have been when the transaction was processed on this occasion while you were subsequently advised that this was not our normal procedure. We could certainly have explained this more clearly and consistently. Regarding the windows, we are aware that this is an area of the hotel that requires improvement. This has been raised with our stakeholders and has been included in discussions regarding future investment and upgrades to the property. While I appreciate this does not change your experience during this stay, please be assured that your feedback reinforces the importance of addressing this area as part of our future improvement plans. Thank you again for taking the time to provide us with such detailed feedback. I am genuinely sorry that these experiences have led you to feel that you would not stay with us again. Should your travels bring you back to Sydney, I sincerely hope you might consider giving us another opportunity to provide you with a much better experience. Warm regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr D., Thank you for staying with us at The Sydney Boulevard Hotel and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay immensely and found our location convenient for accessing the CBD and public transport. It is also wonderful to know that you had a very comfortable stay with us. We appreciate your comments regarding the higher accommodation rate compared with your previous visit. The Sydney Marathon period is one of the busiest times of the year in Sydney, with exceptionally high demand for accommodation across the city, which can result in significantly higher rates during this period. Thank you again for choosing to stay with us for a second time. We truly appreciate your continued support and look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms Broring, Thank you for staying at The Sydney Boulevard Hotel and for taking the time to share such wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, spacious and clean room, and especially the service provided by our team. It is also wonderful to know that you enjoyed our breakfast. Receiving a perfect score of 100/100 is greatly appreciated, and I will be pleased to share your kind comments with our team. Thank you again for choosing to stay with us. We look forward to welcoming you back to The Sydney Boulevard Hotel for another enjoyable stay in the future. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms A., Thank you for taking the time to share your detailed feedback and also staying with us at Sydney Boulevard Hotel. I am sorry to hear that several aspects of your experience did not meet your expectations, and I appreciate the opportunity to clarify some of the arrangements during your stay. Regarding the servicing of your room, as part of our sustainability program, our standard housekeeping arrangement is for rooms to receive a full service on the third day of a stay. However, daily housekeeping service is available upon request, and I apologise if this was not clearly communicated to you during your stay. We will review how this information is communicated to our guests to ensure expectations are clear. I also appreciate your comments regarding the cleanliness of the windows around the breakfast area. The interior windows are part of our regular cleaning schedule, and we will follow this up with our team to ensure the required standard is consistently maintained. The exterior windows are professionally cleaned on a seasonal schedule, and I appreciate your feedback regarding their appearance during your stay. I was also concerned to read your comments regarding the overall friendliness of our team and your experience when requesting additional luggage tags. Regardless of how busy the hotel may be, our guests should always feel welcomed and comfortable approaching our team for assistance. I have shared your comments with the relevant departments so that we can reinforce this with our team. While I am pleased to know that you enjoyed your room upgrade, welcome drink, and the service provided by our bar team member, I recognise that there were areas where we could have communicated more clearly and delivered a better overall experience. I understand that you will be returning to stay with us for one night on 10 September, and I appreciate the opportunity to welcome you back so soon. I will personally share your upcoming stay with our team and ensure that we pay particular attention to the areas you have highlighted, so that we can provide you with a more comfortable and enjoyable experience. Thank you again for your constructive feedback, Ms A.. We look forward to welcoming you back. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Mr. B., Thank you for your wonderful feedback. We are delighted to hear you enjoyed our convenient location, comfortable stay, and friendly service from our team. It was a pleasure having you with us, and we look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit. Warm regards, Jatin Shankar Front Office Manager

Dear Ms M., Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you enjoyed your four-night stay with us and especially the beautiful harbour view. Waking up to views of the Harbour Bridge and Opera House is certainly something special, and I am pleased to know that your room was spacious, comfortable, and had everything you needed for your stay. Thank you also for choosing to stay with us as a Classic ALL member. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to The Sydney Boulevard Hotel for another enjoyable stay in the future. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Cassandra, Thank you for your kind feedback regarding your recent stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed our stunning views, the comfort of your accommodation, and the friendly service provided by our staff. It is always our goal to ensure a pleasant experience for our guests, and your comments about the breakfast are greatly appreciated. We hope to welcome you back in the future. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Ms. M., Thank you for taking the time to share your detailed feedback following your family stay with us. I am delighted to hear you enjoyed our spacious refurbished room, spectacular views, cleanliness, and comfortable beds. Your kind recognition of our team members who assisted with the pillows, as well as Jennifer, Nina and Chatty, is greatly appreciated and will certainly be shared with them. I sincerely apologise for the concerns you experienced, particularly with the bathroom tap, in-room dining, dietary requirements, and the inconsistent information regarding the ALL dining benefit. These are not the standards we strive for, and your feedback has been shared with the relevant departments for follow-up and coaching. We also appreciate your comments regarding how our sustainable housekeeping initiative was explained. We will reinforce the importance of communicating this positively while ensuring guests understand that cleanliness remains a priority. Thank you again for your honest feedback. We truly value your ALL Gold loyalty and hope to have the opportunity to provide you and your family with a more seamless experience on your next visit. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. E., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed the views from your room both day and night and found our location convenient for exploring Sydney. It is also wonderful to know that our team was helpful in providing information about the Hop-On Hop-Off service and assisting you with your sightseeing plans. Your kind words are greatly appreciated and will be shared with our team. We are always pleased to assist our guests in making the most of their time in Sydney. We look forward to welcoming you back to The Sydney Boulevard Hotel for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location and found your room clean and comfortable. At the same time, we are sorry to learn that aspects of the room condition and our breakfast selection did not fully meet your expectations. We understand your comments regarding the age of our rooms and the need for refurbishment. Your feedback is valuable and has been shared with the relevant teams as we continue to review opportunities to enhance our guest experience and facilities. We also appreciate your feedback regarding the limited breakfast selection and will ensure this is shared with our Food & Beverage team for consideration. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr B., Thank you for taking the time to share your wonderful feedback and for your continued loyalty and patronage of The Sydney Boulevard Hotel. We are delighted to know that you enjoyed the spacious and comfortable rooms, as well as our convenient location. It is always a pleasure to welcome you back, and we truly value your continued support. We look forward to having the opportunity to welcome you again and make your next stay equally enjoyable. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms R., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found your room comfortable and spacious. We understand your comments regarding the three-day linen and towel replacement schedule. As part of our commitment to sustainability and in line with Accor’s responsible hospitality practices, we offer this service to help reduce water and energy consumption. We appreciate, however, that preferences may differ, and our housekeeping team is always happy to arrange a daily room service, including fresh towels and linen, upon request. We hope to have the opportunity to welcome you back to The Sydney Boulevard Hotel and provide an experience that better meets your expectations. Kind regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms H., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your upgrade to one of our higher floors and that the views of Sydney Harbour Bridge and the Sydney Opera House made your stay especially memorable. It is also lovely to know that you appreciated the spaciousness of your room and our convenient location near Hyde Park and St Mary’s Cathedral. I will be sure to share your kind comments with our team, particularly the lady who assisted you during check-in. Your recognition is a great encouragement to our colleagues. We truly appreciate your recommendation and look forward to welcoming you back to The Sydney Boulevard Hotel for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel