Dear Tara, Thank you for taking the time to share your feedback regarding your recent stay at The Sydney Boulevard Hotel. I sincerely regret to learn that your experience did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and it is disheartening to hear about the condition of the furnishings and the issues with the shower drainage. We are actively working with the owners to refurbish the hotel and in the meantime, will ensure all systems including plumbing, work seamlessly. Your comments regarding the breakfast quality and the service experience have been noted. We continuously evaluate our offerings to ensure a satisfactory dining experience for our guests. May I request you to reach out to me at mu… and I would ensure a better experience upon your next visit. I assure you, a good double-shot piccolo would not need any more than a mention. Also, our scrambled eggs are pasteurised ones from Sunny Queen, the largest producer of eggs in this side of the country. After your feedback, i checked and found no flour in the ingredients (Just Eggs and milk solids) aside from Canola oil, salt etc. I appreciate your insights and will use them to enhance our business case for the impending refurbishments. Thank you once again for your feedback. Warm regards, Mukul GM, The Sydney Boulevard Hotel

Dear Xin L., Thank you for taking the time to share your feedback and stayaying at Sydney Boulevard Hotel. We are sorry to hear that the bed did not meet your comfort expectations and that we were unable to offer a suitable alternative during your stay. We understand how important a comfortable night's sleep is and sincerely regret the inconvenience caused. Your feedback is valuable to us, and we will ensure your comments are recorded as part of our guest feedback. This will help us identify areas for improvement and provide valuable insights for our owners to consider when planning future bed replacements. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Kind regards, Kevin Baek Hotel Operations Manager The Sydney Boulevard Hotel

Dear Ms. H., Thank you for sharing such lovely feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you and your partner enjoyed your first visit to Sydney and received a warm welcome from our team. It is wonderful to know that you appreciated the harbour and Hyde Park views, the cleanliness and comfort of your room, and the attentive service provided by our reception and restaurant teams. Your kind comments will be shared with our team as encouragement. We also appreciate your feedback regarding the temperature of the cooked breakfast. Please accept our apologies that it was not served as hot as expected. We have shared your comments with our Food and Beverage team for review and consideration. Thank you for choosing to stay with us. We are pleased to hear that you would return, and we look forward to welcoming you both back to Sydney for another enjoyable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. A., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. While we are pleased to hear that you found your stay somewhat comfortable, we regret that the overall experience did not fully meet your expectations. We understand how disruptive noise can be, particularly when you are looking for a restful stay, and we are sorry that our facilities did not meet the standard you anticipated. Your comments regarding noise levels and the condition of our facilities have been shared with the relevant teams for review and consideration as we continue to assess the experience we provide to our guests. We appreciate your feedback and regret that we did not leave you with a more positive impression. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. M., Thank you for sharing your feedback following your stay at The Sydney Boulevard Hotel. We are pleased to hear that you enjoyed your room, although we regret that breakfast did not meet your expectations. Your comments regarding the breakfast experience are appreciated and will be shared with our Food and Beverage team for review. Regarding your physical diary, we understand how important a personal item like this can be. Unfortunately, after checking with our team, we have been unable to locate a diary left in Room 1701. We are sorry that we do not have better news for you and will remain attentive should the item be handed in. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back to The Sydney Boulevard Hotel. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. A., Thank you for taking the time to share your feedback following your week-long stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed a comfortable stay and found our location on the edge of Sydney's CBD convenient for your visit. It is always rewarding to know that our hotel provides a pleasant base for guests to explore and enjoy the city. We appreciate you choosing to stay with us and look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. i., Thank you for your wonderful feedback following your stay at The Sydney Boulevard Hotel. We are delighted that you and your family enjoyed the amazing views and found our location convenient for your son's wedding celebrations near the Art Gallery of New South Wales and the Royal Botanic Garden. It is especially pleasing to hear that our team made a positive impression during such a special occasion. Thank you for choosing to accommodate your family with us for this memorable event. We truly appreciate your kind words and look forward to welcoming you and your family back to The Sydney Boulevard Hotel in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. B., Thank you for your wonderful feedback and for your kind words about The Sydney Boulevard Hotel. We are delighted to hear that you had such an enjoyable stay and that Mukul, Kevin, and I were able to make your experience memorable. It is particularly rewarding to know that you appreciated the warm welcome at reception and the hands-on approach of our leadership team. Your recognition means a great deal to us, and I will be sure to share your kind comments with Mukul and Kevin. We are proud of the hotel's unique character and charm, and it is lovely to know that this contributed to your experience. Thank you again for your generous feedback. We look forward to welcoming you back to The Sydney Boulevard Hotel for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. C., Thank you for your wonderful feedback and for choosing to return to The Sydney Boulevard Hotel. We are delighted that you and Philipp received a warm welcome on arrival and enjoyed your upgraded Harbour View rooms. We agree that the views are spectacular, and it is lovely to know they made such a positive impression during your visit. It is also pleasing to hear that you enjoyed catching up with Mukul and Kevin over breakfast and coffee, and that our restaurant team made your mornings enjoyable through their professional and attentive service. Your comments regarding the buffet presentation, delicious omelette, and comfort of your room are greatly appreciated and will be shared with our team. Thank you for your continued support and for recognising the efforts of our colleagues. We look forward to welcoming you and Philipp back to The Sydney Boulevard Hotel for another memorable stay. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be helpful and that you enjoyed a comfortable experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. We hope to welcome you back in the future. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Ms. H., Thank you for your wonderful feedback and, especially, for your continued loyalty to The Sydney Boulevard Hotel over the past 50 years. It is a privilege to have welcomed you back on so many occasions. We are delighted to hear that you enjoyed the attentive service provided by our team, the breakfast selection, and the comfort and cleanliness of your room. It is also pleasing to know that our central location continues to make it easy for you to explore Sydney and revisit familiar places. We appreciate your honest comments regarding the age of the hotel and the need for refurbishment. Your feedback is valuable and has been shared with our management team for review and consideration. Thank you again for your longstanding support. We truly value your connection with The Sydney Boulevard Hotel and look forward to welcoming you back for many more visits. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. B., Thank you for taking the time to share your positive feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you found our location convenient for accessing Circular Quay and that you enjoyed the value for money, cleanliness, and amenities of your room. Your kind comments are greatly appreciated and encourage our team to continue providing a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. R., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are sorry to learn that your experience did not fully meet your expectations. We regret that the service you received at reception did not make you feel welcome and that you encountered an unpleasant smell in the lobby. Your comments have been shared with the relevant teams for review and follow-up. Regarding the in-room amenities, we would like to clarify that complimentary bottled water is not a standard inclusion in every guest room. However, in recognition of your Gold status with ALL Accor, two bottles of water were provided as a welcome amenity during your stay. The tea bags and coffee in the room are complimentary for guests. We also arranged a complimentary upgrade to a Harbour View room to enhance your stay. While we are pleased that you appreciated the view from your room, we regret that other aspects of your experience left you disappointed. We appreciate you bringing your concerns to our attention and will use your feedback to review the guest experience we provide. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. P., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you appreciated our convenient location and found our team friendly and helpful during your visit. However, we sincerely apologise for the difficulty you experienced when trying to contact the hotel by phone prior to your arrival. We understand how important it is to receive timely and direct assistance when planning a stay, and we regret that the call transfer process caused frustration. Your feedback has been shared with the relevant team for review as we look for ways to improve the communication experience for our guests. Thank you again for your valuable comments. We look forward to welcoming you back and providing an even smoother experience on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. H., Thank you for your positive feedback regarding our friendly staff, convenient location, and the cleanliness of your accommodations. We appreciate your suggestion about the towel service and take note of your feedback regarding the welcome drink selection. Your insights are valuable to us as we strive to enhance our guest experience. We hope to welcome you back in the future. Best regards, Jayani Wijeratne Assistant Front Office Manager

Dear Mr. W., Thank you for taking the time to share your feedback following your stay at The Sydney Boulevard Hotel. While we are pleased that our convenient location suited your evening appointments, we are sorry to learn that the accommodation did not meet your expectations in terms of quality and value for money. We understand that, as a frequent business traveller, you have experience with a wide range of accommodation, and we regret that your stay did not provide the level of comfort and value you anticipated for the rate paid. Your feedback is appreciated and has been shared with our management team for review and consideration as we continue to assess our guest experience and overall offering. Thank you again for your comments. We regret that we did not leave you with a more positive impression and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. B., Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that our team made such a positive impression through their attentive and helpful service. It is also pleasing to know that you found our facilities clean and well-maintained, and that you felt we offered excellent value compared with other hotels in Sydney CBD. Your kind recognition is greatly appreciated and will be shared with our team as encouragement to continue delivering welcoming service and a comfortable experience for our guests. It was a pleasure to welcome you to The Sydney Boulevard Hotel, and we look forward to welcoming you back again on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Ms. P., Thank you for sharing your feedback following your stay at The Sydney Boulevard Hotel. Please accept our sincere apologies for the issues you and your husband experienced during your visit. We understand how inconvenient and concerning it would have been to have most of the lifts out of service, particularly given your experience with the lift doors closing on your husband. We also regret that the toilet in your room was not functioning properly and that the issue remained unresolved throughout your stay. These concerns fall short of the comfortable and safe experience we strive to provide. Your feedback regarding the lifts and bathroom facilities has been shared with our Engineering and Housekeeping teams for review and follow-up. We appreciate you bringing these matters to our attention and regret that your experience did not meet expectations. We hope to have the opportunity to restore your confidence in The Sydney Boulevard Hotel should you choose to stay with us again. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel

Dear Mr. W., Thank you for taking the time to share your lovely feedback following your stay at The Sydney Boulevard Hotel. We are delighted to hear that you enjoyed a comfortable stay and found your room well-equipped with the amenities you needed. It is especially pleasing to know that our team made a positive impression and that our Housekeeping colleagues were recognised for their excellent work. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering attentive service and a welcoming experience. We look forward to welcoming you back to The Sydney Boulevard Hotel on your next visit to Sydney. Warm regards, Jatin Shankar Front Office Manager The Sydney Boulevard Hotel