Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,090 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,090 reviews

TripAdvisor Rating  3.9/5  2,963 reviews

Customer review rating 4.0/5

Vanessa B. Families - Confirmed reviews ALL

We spent two nights at the Pullman and overall had a pleasant experience. Upon check-in, we were happy to receive a room upgrade, which gave us extra room to accomodate our daughter staying on the second night only. The beds were great, the linens were clean, and housekeeping did a great job checking if we needed anything each day. The pool area was another highlight; beautifully designed, relaxing, and well-maintained. We spent a good amount of time there lounging and swimming. The only downside at the pool was the limited food service; we couldn’t order any snacks or meals poolside, and the bar only offered beer and seltzers. It would have been nice to have light bites or non-alcoholic options available without having to leave the hotel. Service throughout the hotel was generally very good, staff were friendly, responsive, and professional. When we encountered issues, they addressed them promptly. The main negatives centered on the bathroom amenities and design. The in-room toiletries (shampoo, conditioner, body wash, and soap) were provided in wall-mounted dispensers, but they simply didn’t work properly. Several were stuck, on arrival, so we had to call housekeeping for replacements. They sent new ones quickly, which was appreciated, but even the replacements frequently jammed or dispensed very little product, making showering more frustrating than it should be. Additionally, the bath/shower combo had poor design elements: the floor of the bath creaked noticeably every time you stepped on it, which felt unstable, and the exhaust fan in the bathroom wasn't working. After every shower, the room became extremely steamy/foggy. We ended up having to use the hairdryer to defog the mirror just to get ready to go out, an unnecessary hassle. Despite these annoyances (mostly confined to the bathroom), we enjoyed our short stay thanks to the comfortable room, lovely pool, and attentive service. With a few practical fixes; like better-functioning dispensers, and a proper ventilation fan, the experience would be significantly improved.

Customer review rating 4.5/5

Sheila C. Couples - Confirmed reviews ALL

As above

Dear Ms. C., Thank you for taking the time to share your feedback following your stay at Pullman Sydney Hyde Park. We are pleased to hear that you enjoyed a very good stay and appreciated our central location. Thank you also for your kind words about Valantino, which we will be sure to pass on to him. We acknowledge your comments regarding the lifts and the evening menu at our restaurant. Your feedback is appreciated and has been noted, as it provides valuable insight into areas where enhancements can be made to further improve the guest experience. Thank you once again for choosing Pullman Sydney Hyde Park. We look forward to welcoming you back in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Dennis F. Business - Confirmed reviews ALL

Ease of check in late at night without a prior booking very professional

Customer review rating 4.0/5

Misun H. Families - Confirmed reviews ALL

Room and bathroom were very spacious which made me feel comfortable. Early checkin was also provided on 11AM which I did'nt expect at all. Hotel buffet was decent but a little bit lacked variety. Not many options for the restaurants around the hotel and you need to walk about 10-15 minutes to find the good restaurants.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Pullman Sydney Hyde Park. We are pleased to hear that you found your room and bathroom spacious and comfortable, and that the early check-in at 11:00 am was a pleasant surprise. We also appreciate your comments regarding the breakfast buffet and surrounding dining options, and understand your wish for greater variety and convenience. Please accept our sincere apologies for the housekeeping oversight regarding the missing bathroom towel and for the lack of timely follow-up to your requests. We regret that this caused inconvenience to your stay, particularly having to collect a towel yourself. Your feedback regarding pillow comfort has also been noted and shared with the relevant team. With regard to slippers, please be advised that slippers are available upon request at any time. As part of our sustainability program, we are reducing single-use items in guest rooms; however, our team is always happy to provide slippers for guests who require them. We apologise if this caused any inconvenience during your stay. Thank you once again for sharing your experience. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 2.5/5

Alexander C. Families - Confirmed reviews ALL

During check-in Valentin gave me a hard time about not having the Allcor app on my phone and would not provide complimentary drink tickets and was refusing to provide my room key. I just wanted my room key after an extremely long day of travel and it took many minutes of back and forth to just get my room key. Housekeeping was a mess - I put the sign on my bed that indicated I did NOT want room service, which was ignored and I came back to housekeeping cleaning the room. Housekeeping also left behind cleaning materials when they left my room. When I pointed out the sign, I was told to just put the "do not disturb" sign on the door. So this is NOT environmentally friendly AND I was denied the 100 point bonus. The location of the hotel is great, I would not consider this a "5" star hotel but a "4" star hotel. Public transportation in Sydney is extremely easy to use and pervasive as well as world class, so I will definitely consider other hotels upon my next visit to Sydney.

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Other web-users rate our hotel

  • 2,149 reviews 9.5/10 Location
  • 3,007 reviews 6.8/10 Room
  • 2,458 reviews 8/10 Service
  • 76 reviews 4.6/10 WiFi
  • 1,211 reviews 3/10 Amenities
  • 962 reviews 4.1/10 Cleanliness
  • 899 reviews 3.7/10 Vibe
  • 756 reviews 7.3/10 Breakfast

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