Pullman Sydney Hyde Park Hotel 5 stars

Customer review rating 4.3/5 12,963 reviews
Pullman Sydney Hyde Park
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+ 25 Services
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Room 1

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Hotel extras

  • Executive level accommodation including an executive lounge

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Sydney Hyde Park

36 College Street
2010
sydney
australia

Tel: +61293618400

Fax: (+61)2/93618599

Contact email

Check-in from 14h00

Check out up to 11h00

  • MUSEUM STATION :   CITY CIRCUIT

  • By plane

    SYDNEY At 12km / 7.46 miles

GPS :-33.876042, 151.212419

Our accommodations

Elegantly presented and luxuriously appointed, guest rooms at Pullman Sydney Hyde Park provide a perfectly private, spacious retreat for both business and leisure travellers. Guests looking for hotels in Sydney can choose from a range of accommodation sty les at this impressive central Sydney hotel, with Executive, Premier and Superior options available. Each room features stylish décor, a marble bathroom, a work desk, broadband Internet access, a mini fridge, an iPod docking station and a flat-screen TV.

Accessible room

Superior 1 Queen-size bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior 1 King Bed with Hyde Park View

  • Max. number of persons: 3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior 2 Double Beds with Hyde Park View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 Queen Bed, East View

  • Max. number of persons: 3
  • Area: From 32
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 Queen Bed, Park View

  • Max. number of persons: 3
  • Area: From 32
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior 1 Queen Bed with Terrace

  • Max. number of persons: 3
  • Area: From 28
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: Historic side view, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Suite 1 Queen Bed with Spa

  • Max. number of persons: 3
  • Area: From 54
  • Views: City side, Park view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Matt Blatt Suite - 1 King Bed with Spa, City and Hyde Park Views, separate living and kitchen

  • Max. number of persons: 3
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: International

Windows on the Park Restaurant is a fine dining Sydney CBD restaurant serving modern Australian cuisine for breakfast and dinner complemented by natural light and stunning views of Hyde Park and the city skyline.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RENDEZVOUS

Photo non contractuelle / Strictly non binding

Bar Rendezvous, with it's cosmopolitan styling and welcoming vibe is the place to meet, catch up & chill out. Whatever the occasion to celebrate, it's always the place to rendezvous with light meal bar menu available alongside a wide variety of cocktails

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 264

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Sydney Hyde Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,963 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,794 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location and great service

Customer review rating 4.3/5

David L. Couples - 20/02/2020 Confirmed reviews ALL

The staff were friendly helpful and welcoming. We had a spacious room with a comfortable bed. The room was very clean and well cared for. We love the location opposite Hyde Park and just up the road from Madame Shanghai and Bambini Trust. Both fantastic restaurants. Easy access to the light rail, trains and ferries and some of the best attractions in Sydney. This is our second stay at the Pullman Hyde Park and we will definitely be back. Good value for money also.

A bit disappointed.

Customer review rating 4.3/5

Patsy F. Couples - 20/02/2020 Confirmed reviews ALL

Concierge staff were very friendly & welcoming, very helpful (taking care of luggage as we arrived early). Room & bedding was very good. Cleanliness very good. Pool was smaller than I thought it would be, luckily we were the only ones there at the time, but it was nice. Breakfast was quite disappointing. Scrambled eggs seemed like powdered eggs, bacon did not taste nice, I don't like chicken sausages (no other choice); toaster kept burning toast; coffee machine didn't produce hot enough coffee & average taste. Fruit was lovely; display was good & plenty of other cereal & yoghurt options. Toilet was below par, very small & only one for men & women; cleaning equipment was kept behind wash basin...not a pleasant visit. One more thing....please get rid of the complementary bathroom items eg shampoo, conditioner, body wash etc. People can bring their own & together we can help reduce plastics for the environment.

Dear Patsy, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Good stay

Customer review rating 4.3/5

Anonymous Families - 20/02/2020 Confirmed reviews ALL

Easy check in nice rooms. Had an amenity for my sisters birthday. Thank you !

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great location

Customer review rating 4.3/5

Kevin H. Couples - 20/02/2020 Confirmed reviews ALL

Hotel is in a fantastic location for our time in Sydney. Staff are very helpful and friendly. I do think the cleaning standards need to be improved. Carpets in need of a good vacuum and clean.

Dear Kevin, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive feedback. I will share your comments with our Housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Best weekend stay in Sydney

Customer review rating 4.3/5

Jeffrey D. Families - 20/02/2020 Confirmed reviews ALL

The room was spacious and clean. Lot of power sockets and USB ports to recharge your multitude of devices. Excellent WIFI speeds. A large bathtub awaits you to soak your tired bones. There is a NESPRESSO machine to serve you a very good cup of Coffee.

Dear Jeffrey, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Not a 5 star venue

Customer review rating 4.3/5

Emma K. Business - 20/02/2020 Confirmed reviews ALL

I regularly stay in 5 star venues and the Pullman does not compare to other 5 star hotels. We held an event in the Ibis room and the whole foyer smelt like sewerage and the air con didn't work. We had a huge amount of complaints and we will never be engaging The Pullman again.

Customer review rating 4.3/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

A tired property needing some work.

Dear Guest, Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Pullman and I appreciate you taking this opportunity. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Overall stay was great

Customer review rating 4.3/5

Gio Families - 19/02/2020 Confirmed reviews ALL

Upon check-in the lady at the counter was very welcoming and helpful. The room looks good and more up to date. We did have issue with the lift not working on the day of checking out but as I work in the customer service industry this could be forgiven. Also the website is a bit confusing. I chose the hotel as I book and added my Qantas Business Client Contract number which show me hotels that has pay parking highlighted and hotels that parking not highlighted. Sydney Pullman Hyde park was not highlighted so I thought that I do not have to pay for parking. I just wish that the website was more clear on the pay parking.

Dear Gio, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

friendly staff. great location

Customer review rating 4.3/5

Brett V. Business - 19/02/2020 Confirmed reviews ALL

all staff extremely friendly and helpful. room very clean, housekeeping are doing an awesome job. your executive lounge was average to poor, yes great views but limited choice of food on offer. felt like sitting in a school cafeteria and dull design. I am coming back to the Pullman next weekend but i decided against booking executive this time.

Dear Brett, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Fantastic location

Customer review rating 4.3/5

Chris O. Couples - 19/02/2020 Confirmed reviews ALL

Front end staff were more than helpful. The location in Sydney was just perfect and so quiet at night. Pity that house keeping seemed to miss a couple of towel things otherwise would have given 10/10.

Dear Chris, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

O.K.

Customer review rating 4.3/5

Mike Couples - 19/02/2020 Confirmed reviews ALL

the hotel is OK probably not worth the price they charge the sheet didn't fit the bed, rooms are dated and worn and torn.

Dear Mike, Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Pullman and I appreciate you taking this oppotunity. Please rest assured that your feedback has been forwarded to the Housekeeping management team in order for them to take the appropriate measures to address the problem and prevent future occurrences. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future. Kind regards, Tharini Wattegama Assistant Manager Pullman Sydney Hyde Park

good

Customer review rating 4.3/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Was very comfortable , bar area good however we were delayed getting into our room which was annoying as we had an appointment to go to at a certain time

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Not good

Customer review rating 4.3/5

Anne-marie Couples - 19/02/2020 Confirmed reviews ALL

The property is in poor condition. Our room was not clean, the balcony door was broken, hooks behind bathroom door broken, remote didn’t work in bedroom. All restaurants were not clean eg tables not wiped down, floor dirty.

Dear Anne-Marie, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to the management team in order for them to take the appropriate measures to address the problem and prevent future occurrences. I have been unable to reach you via your mobile number, we appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tharini Wattegama Assistant Manager Pullman Sydney Hyde Park

Poor "exexcutive" lounge

Customer review rating 4.3/5

Rea B. Couples - 19/02/2020 Confirmed reviews ALL

Your hotel is 'saved" by the great staff you employ. Room 1611 (to which we were upgraded) is old. Bathroom comes out of the sixties, carpet has not been changed for XXXX years. 2 out of 3 elevators working is not good enough for a so called 5 * hotel. The "lounge" is always closed except from 6 till 9 am for breakfast and 5.30 till 700 pm for drinks so please stop calling it a lounge or talk to Platinum customers what THEY expect it to be

Dear Rea B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Not quite the stay we expected

TripAdvisor rating 4.0/5

kyliejoan 19/02/2020 TripAdvisor review

We had booked 3 nights at the Pullman. When we arrived it was a bit early to check in so we went to the café to get some lunch. We were able to get into our room a bit before 2pm. The room was nice, very spacious and a lovely view over hyde park, however we didn't even stay one night, as when we returned from dinner, we discovered there was no hot water, and hadn't been any all day. We were not told this when we checked in, and there was no assurances that the issue would be fixed by the next morning. We did also hear from another guest that they had only had one hot shower in the last 3 days, so it was definitely a major issue. To the Pullman's credit they did offer to move us that night, and after some deliberation we decided to move that night. Pullman moved us to their sister property Swisotel in Market street and paid for the taxi to get us there. the next day we did get a call to tell us that the issues had been resolved and they would love for us to return. I am sure that we would have gotten an upgrade, and maybe other extras, but my husband didn't want the hassle of repacking and moving again so we stayed where we were. I would consider booking with the Pullman again, as they did their best to accommodate us.

Waste of Stays Plus Night

Customer review rating 4.3/5

Matt Couples - 18/02/2020 Confirmed reviews ALL

Our experience at Pullman Sydney Hyde Park started poorly, and didn't really get any better. As Accor Gold members, we decided to use our Stays Plus night for a last minute Valentines Day weekend. Unfortunately the Sofitel was booked, but we had good experiences with other Pullman properties previously, so decided to book one of their Park View rooms. Upon arrival at the hotel we were informed that the Park View room was unavailable, despite membership ensuring all rooms are guaranteed. As a member you might be lucky to get a room upgrade, but you would definitely not expect to be downgraded! We were downgraded to a "city" view room, which is essentially a view of a car park. Once in the room we noticed that the complimentary bottled water was missing. That's not really a big deal, but it is a nice thing to have. What I thought would be a quick call to reception ended up sitting on the phone for minutes waiting for someone to even answer the phone. By the time we got on to anyone who could help, we had to leave for dinner. Upon return to the room after dinner, we noticed that there were no towels in the bathroom. Again, I thought this would be quickly resolved by a quick call to reception. After multiple unanswered calls, I walked to reception myself to ask for towels. Instead of offering assistance, one staff member thought it was obviously more important to have a chat with a colleague, while his other colleague was busy dealing with another guest. After informing the person at the desk about all the issues experienced, I returned to the room to wait for the towels. They arrived, delivered by the chatty staff member, who thought at 12am it was acceptable to come to our room with some other guests he was friendly with, swearing, yelling, and otherwise carrying on about delivering the towels. After finally getting a total of three towels, my wife decided to run the bath, only to discover the diverter for the bath was faulty and the tap didn't work. By this stage we had given up on asking reception for anything, and decided to make do by filling the bath with the shower head. Breakfast the next morning in the "executive lounge" was a further disappointment. Served in perhaps the most unimpressive setting in Sydney, the breakfast is extremely limited, and even on weekends the lounge will close at 10am. To serve only pod style coffee is also a little sad for somewhere that bills itself as 5 star. In all, we definitely feel we wasted a night at this hotel, and definitely will not be staying again at Pullman Sydney Hyde Park. For anyone considering any of the Accor properties in the Sydney CBD, this property is simply not great. Definitely would suggest either Sofitel hotel if you are after a true 5 star stay, or save your money and stay at the Novotel or Ibis Darling Harbour.

Dear Matt, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have sent a separate email to you and would like to speak to you in detail about your experiences, to ensure that such issues do not happen again. Please rest assured that your feedback has been forwarded to the management team in order for them to take the appropriate measures to address the problems highlighted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tharini Wattegama Assistant Manager Pullman Sydney Hyde Park

conference staying

Customer review rating 4.3/5

Jazeel M. Business - 17/02/2020 Confirmed reviews ALL

We hosted a conference at the pullman and had a very bad weekend with our hotel rooms leaking conference room leaking on our sponsors table. overall a bad experience.

Dear Jazeel, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Perfect for business stay

Customer review rating 4.3/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Overall a wonderful experience. The staff are delightful; the rooms comfortable and well maintained. Slight disappointment that the room's mini bar was not replenished during my stay. Also a shame the hours the executive lounge is not open later into the evening. Such issues though do not detract from the overall experience that makes returning to this hotel so easy.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

The club access is useless very low quality facilities

Customer review rating 4.3/5

Sa Friends - 17/02/2020 Confirmed reviews ALL

When I came there, 2 staffs were talking to one family. I was waiting for them to finish but they kept assisting the family. I was wondering if one of the staff could help us. Anyway I was waiting for so long time. After I finally checked in, I needed to wait for a lift to go to 20th floor but one lift was out of order and it seemed like the second one is not working too. Only one lift was available but the cleaners and staff with a tray were using so I was waiting for 10 minutes again. I went to the room to wait for the extra bed that receptionist told us someone will bring it in 30 minutes but I was waiting for few hours.haha called but didn’t bring it early. I went to the club yo gave a finger food but the quality was not good. The swimming pool was very tiny but it was fine. Oh, the bathroom was so bad. I couldn’t really The next day, I tried to go to the ground floor to check out. There were a line to the lift and everyone was waiting for 45 minutes to 1 hour. That was really annoying. I will nevet recommend this hotel again. It’s just waiting waiting waiting.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Good location

Customer review rating 4.3/5

Nicole G. Couples - 17/02/2020 Confirmed reviews ALL

Great location & great bed. Disappointing for a 5 star rating.

Dear Nicole, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park
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