Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 3,964 reviews

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Pullman Sydney Hyde Park - Image 1
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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,964 reviews

Customer review rating 5.0/5

Shannon S. Families - Confirmed reviews ALL

I found my stay to be magnificent and the quality of the food and and entertainment was pleasant.

Dear Valued Guest, Thank you for taking the time to share such wonderful feedback following your recent stay at Pullman Sydney Hyde Park. We are delighted to hear that you found your stay magnificent and that you enjoyed the quality of the food and entertainment during your visit. It is also wonderful to know that your room was clean, well serviced, and maintained to a high standard. Your kind comments about our team are especially appreciated. We are pleased to hear that you found our staff pleasant, professional, and well presented, and that the level of service made you feel well looked after throughout your stay. Feedback like this is truly encouraging for our team and will certainly be shared with them. Thank you again for your thoughtful review. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 2.5/5

Brett C. Business - Confirmed reviews ALL

Room and hallway was very dated. TV was very old and basic. No streaming available. Couch was old and dated. Have stayed in rooms a lot cheaper, and in SE Asia with better TVs. No charging points by the bed.

Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We sincerely regret to hear that aspects of your room did not meet your expectations. Please accept our apologies that the condition of the room, furniture, and television appeared dated and impacted your overall experience. We appreciate your comments regarding the television and the lack of streaming capability. As part of our ongoing efforts to enhance our facilities, we are currently working on upgrading our in-room entertainment system to include Chromecast streaming TVs, which we are confident will provide a more modern and convenient viewing experience for our guests. Your feedback regarding the charging points near the bed and the overall room presentation has also been noted and shared with our management team as we continue reviewing opportunities to improve our guest rooms. Thank you again for your honest feedback. We truly value your comments and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Pullman Sydney Hyde Park

Customer review rating 3.5/5

Raffaele R. Friends - Confirmed reviews ALL

Good

Dear Mr. R., Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are pleased to hear that you had a good stay with us. At the same time, we appreciate your comments regarding the pricing. We understand that travel costs are an important consideration for our guests, and your feedback has been noted and shared with our management team. Our rates may vary depending on demand, seasonality, and city events; however, we always aim to provide the best possible value through our location, service, and facilities. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back again in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.0/5

Tsz M. H. Friends - Confirmed reviews ALL

No slipper is provided.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are delighted to hear that you enjoyed our convenient location, comfortable stay, and the friendly service provided by our team. We also appreciate your comment regarding the slippers. As part of our commitment to our sustainability program and reducing single-use items, slippers are available upon request rather than being placed in every room. We apologise that this information was not clearly communicated to you during your stay. Our team would have been more than happy to arrange this for you at any time. Thank you again for your valuable feedback. We hope to welcome you back again soon. Warm regards, Pullman Sydney Hyde Park

Customer review rating 2.0/5

Michael M. Business - Confirmed reviews ALL

The room is described as having a mini bar.m but it contains an empty fridge. And limited room service options. No water provided but a dirty jug to fill from the bathroom sink, no coffee machine. Lifts were slow. Confusion about whether to pay on arrival. Shower is in a spa bath with a shower curtain. Hotel came across tired and cheap unfortunately. Won’t stay again until it is updated.

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We sincerely regret to hear that aspects of your stay did not meet your expectations, and please accept our apologies for the inconveniences you experienced. Regarding the coffee machine, we apologise for any confusion caused. The room type selected does not include a coffee machine; however, tea and coffee making facilities are available in the room. In regard to the mini-bar, we are currently in the process of transitioning our rooms to a mini-bar-on-request model. This approach provides guests with additional fridge space while still allowing mini-bar items to be delivered upon request. We are also very sorry to hear that the water jug was not presented in a clean condition. This is certainly not the standard we aim to maintain, and your feedback has been shared with our Housekeeping team for immediate review. As part of our sustainability program to reduce single-use items, bottled water is not placed in rooms. Instead, guests are welcome to refill the water jug at our water stations located at Bistro 36 and in the lobby on the ground floor. We also apologise for the inconvenience caused by the lift wait times and any confusion regarding the payment process at check-in. Your comments have been noted and shared with the relevant teams as we continue to improve communication and the overall guest experience. Thank you again for sharing your honest feedback. While we are sorry that this stay did not fully meet your expectations, we do hope you might consider returning in the future so we can provide you with a more positive experience. Warm regards, Pullman Sydney Hyde Park

Other web-users rate our hotel

  • 2,023 reviews 9.5/10 Location
  • 2,826 reviews 6.8/10 Room
  • 2,303 reviews 8/10 Service
  • 74 reviews 5.2/10 WiFi
  • 1,194 reviews 3.1/10 Amenities
  • 893 reviews 4.3/10 Cleanliness
  • 863 reviews 3.8/10 Vibe
  • 717 reviews 7.1/10 Breakfast

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