Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.2/5 4,736 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,736 reviews

TripAdvisor Rating  3.9/5  2,951 reviews

Customer review rating 3.0/5

Mark Friends - Confirmed reviews ALL

There were communication problems with one of the people at the front desk concerning information about the bar on the lobby floor. It was made clear a day later that only credit cards were used or drinks were charged to the room. Vita, Vicktoria, and Mitzuki at the front desk were professional and welcoming. I didn’t like the bar tender handling my drink lime with her fingers and then dropping it in my drink, which shows me that ACCOR didn’t learn anything about COVID, bacteria or germs. The dry sauna had a dangerous loose board in it. How could the hotel NOT know this? The Manchu Picchu do not disturb door signs are very flimsy and kept falling off the door.

Well located

Customer review rating 5.0/5

Robert B. Solo - Confirmed reviews ALL

Every time I go to Sydney, I stay at your hotel. It is very convenient, with excellent views to the city, and Hyde Park

Dear Robert B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you find our location convenient and that you enjoy the excellent views of the city and Hyde Park. Your loyalty is greatly appreciated, and we look forward to welcoming you back soon. Warm regards, Pullman Sydney Hyde Park Guest Relations Team

Unclean.

Customer review rating 1.5/5

Joanne P. Couples - Confirmed reviews ALL

While I can understand facilities and infrastructure being dated, and even damaged in some cases, I can not understand paying $650 for a room where the bed and bath are covered in someone else’s hair, and there appears to be mould around the air vent, and in the bathroom. Either take that room out of service until renovated or drop the price. We paid significantly less to stay at the Pullman in Melbourne and it could not be faulted.

Good location very welcoming service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had a wonderful experience. Welcomed by a really good customer service kudos to you Kenzo!

Disorganised, untidy and underwhelming

Customer review rating 1.0/5

Amanda Families - Confirmed reviews ALL

When we arrived I took my 5 year old to the lobby bathroom and they very unclean, no soap in any dispensers, bins overflowing, paper towel and toilet paper on the floor. This should have been my indication to leave. We paid for early check in which was advertised for 10am. We arrived just after 12:30 only to be advised that our room was not ready, they offered to waive the early check in fee and told us we could wait by the pool for 5-10 minutes while they got our room ready and someone would come and collect us. We ended up sitting up in the pool area for close to 30 minutes in the very hot sun with our two small children, the pool was very cloudy and the surrounds of the pool area were very outdated and unclean. We were unable to order any refreshments as the QR code sent us to a message on the site saying the bar and restaurant was closed. We ended up going back down to the lobby to find out what was happening with the room as our toddler needed a day sleep and the kids were getting very restless, we were given our keys and I had to go through the whole check in process yet again, despite already providing all of my details, my ID and card details. When the bar finally did open I was unable to order any refreshments for the children and was sent to a different cafe/bar section only to be told they were closed and we were made to feel like we were intruding. We ordered room service which was completely inedible, the children's "Chicken Tenders" resembled nothing close to chicken, the Ham and pineapple pizza was a hard dry disc which tasted like the ham was on the verge of turning bad and the Laksa was cold and tasted like it was out of a can. We did not eat any of our room service and decided to leave it all and go elsewhere for dinner. The quality of the food was so poor that we decided it was not worth the risk to attempt the breakfast we paid for so again we opted to go elsewhere. It seems as though they are understaffed and that the management just don't care. We chose to stay here as part of our daughter's 5th Birthday present and honestly I thoroughly regret making that decision.

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Other web-users rate our hotel

  • 2,292 reviews 9.5/10 Location
  • 3,272 reviews 6.8/10 Room
  • 2,699 reviews 8.1/10 Service
  • 61 reviews 4.4/10 WiFi
  • 1,005 reviews 4.2/10 Cleanliness
  • 959 reviews 3.4/10 Amenities
  • 883 reviews 3.7/10 Vibe
  • 806 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.