Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 3,557 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,557 reviews

Customer review rating 2.0/5

Peter S. Families - Confirmed reviews ALL

The room was nice (bed, cleanliness), however the bathroom was filthy and very unpleasant. The floor was slimy, particularly in the shower when we first used it, with the walls also not being cleaned in a while. The tap in the bathroom was corroded; which is fine given it is quite old, but due to age, it was very hard to control and would spray water all over the counter. It seemed like the room was vacuumed and cleaned really well, but the bathroom was incredibly disappointing unfortunately and didn’t match the rest of the hotel. I’m not sure if we would return for another stay based on the state of the bathroom in our room unfortunately.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. While we're pleased to hear that you found the room clean, comfortable, and well maintained, we are genuinely sorry to hear about the condition of the bathroom. The cleanliness issues you described, along with the problem with the bathroom tap, are certainly not the standard we aim to provide. We completely understand your disappointment, especially when the rest of the room met your expectations. We are particularly sorry to hear that this has impacted your decision to return. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate attention. Thank you again for your honest feedback. We truly appreciate you bringing this to our attention. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Michelle B. Families - Confirmed reviews ALL

Wonderful view of Hyde Park and beyond. Loved the Nespresso machine in the room, the size of the bathroom. The refill water stations in lobby and friendly staff was great.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your recent stay at Pullman Sydney Hyde Park. We are delighted to hear that you enjoyed the beautiful views over Hyde Park, as well as the comfort and facilities of your room. It's great to know that the Nespresso machine, spacious bathroom, and convenient water refill stations all helped make your stay more enjoyable. We are also pleased that our friendly team made a positive impression during your visit. Your kind comments will be shared with them. Thank you again for your lovely feedback. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Chloe P. Solo - Confirmed reviews ALL

I stayed at the Pullman hotel in Hyde park. The staff were friendly, welcoming and always happy to help, which made me feel comfortable from the moment I arrived. The room was clean, modern and well maintained, and the bed was incredibly comfortable (best sleeps I’ve had in awhile!). The location was perfect for attending events and exploring the area, with everything I needed close by. What stood out most was the level of service. Every interaction felt genuine and professional, and it really made the experience memorable. I would happily stay here again and would highly recommend the Pullman to anyone visiting Sydney. I manage URBNSURF and we have a facility in Sydney that I sometimes attend for meetings, my cousin also plays for the Sydney swans so plenty of reasons for me to come back again soon, and the Pullman will be my first pick! Thank you to the team for such a great stay.

Dear Valued Guest, Thank you so much for your amazing feedback following your recent stay at Pullman Sydney Hyde Park. Reading your comments truly made our day. We are delighted to hear that you felt welcomed from the moment you arrived and that our team helped make your stay such a memorable one. Knowing that you enjoyed the room, the location, and most importantly some of the best sleep you've had in a while is wonderful to hear. A special thank you for recognising the team member who assisted you with your luggage and surfboard when you arrived. While you may not remember his name, the details you provided will help us identify him and ensure your kind words are shared. Moments like these are what hospitality is all about, and we are so pleased he made such a positive first impression. It also means a lot to hear that Pullman Sydney Hyde Park will be your first choice when visiting Sydney. Whether you're in town for work, family, or catching some waves, we would be honoured to welcome you back. Thank you again for your incredibly kind words and for taking the time to recognise our team. We look forward to seeing you again very soon. Warm regards, Pullman Sydney Hyde Park

Customer review rating 3.0/5

Paul S. Couples - Confirmed reviews ALL

Our stay was mostly pleasant, but we were really disappointed, having booked a Hyde Park View room, when we found the windows were so dirty that we could hardly see out of them. I did complain at the front desk, and they seemed genuinely horrified. Hopefully, they fixed it before the next occupants arrived.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are pleased to hear that you had a pleasant stay overall and that your booking experience was seamless. At the same time, we sincerely apologise for the condition of the windows in your Hyde Park View room. We completely understand your disappointment, especially when the view is such an important part of the experience. Please be assured that your feedback has been shared with the relevant team, and we are sorry that this detracted from your stay. We do appreciate you bringing this to our attention during your visit and thank you for your understanding. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back again soon and provide the view you were expecting and deserve. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Christina M. Friends - Confirmed reviews ALL

Excellent location, the views from the room were amazing on either side we booked 2 rooms. The rooms were spacious and clean, and the beds were comfortable with pillow menu. The in-room coffee/tea could use a refresh with offerings new tea products maybe a snack offering. We had dinner at the hotel Bistro Thirty 6 the food was delicious high quality chef standard and our waiter was delightful so attentive and friendly. Check-in and Check-out was great staff was authentically friendly with exceptional service.

Dear Valued Guest, Thank you so much for taking the time to share such detailed feedback following your recent stay at Pullman Sydney Hyde Park. We are delighted to hear that you enjoyed our fantastic location, spacious and comfortable rooms, beautiful views, and the warm service provided by our team. It is especially wonderful to hear your kind recognition of Valentin at check-in and Paul at Bistro Thirty6. We will be delighted to share your comments with them, as we know they will be thrilled to hear they helped make your stay memorable. We are also pleased that you enjoyed your dining experience at Bistro Thirty6. Knowing that the food, presentation, and service exceeded expectations is incredibly rewarding, and we are delighted that you would choose to dine with us again. Thank you as well for your thoughtful suggestions regarding the in-room tea and coffee experience, minibar offerings, additional mugs, and the water carafe. Feedback like yours is incredibly valuable, and we appreciate the ideas you have shared around enhancing the guest experience with more premium and locally inspired offerings. It is wonderful to hear that you enjoyed your stay overall and that our team helped make it a memorable one. Thank you again for your kind words and constructive feedback. We look forward to welcoming you back again soon. Warm regards, Pullman Sydney Hyde Park

Other web-users rate our hotel

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  • 1,145 reviews 3.2/10 Amenities
  • 836 reviews 4.5/10 Cleanliness
  • 811 reviews 3.9/10 Vibe
  • 638 reviews 7.3/10 Breakfast

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