Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 3,924 reviews

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Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  3,924 reviews

Customer review rating 4.0/5

Harrij M. Couples - Confirmed reviews ALL

Fine hotel and excellent location. Breakfast beautiful

Customer review rating 4.0/5

Per T. A. Families - Confirmed reviews ALL

The staff were extremely friendly. The way you are checking in for breakfeast is not the smartest. Why is it the same person guiding you to the table and take order for coffee or tea? If there are 4 people shown to the table it takes time to recieve orders and people at the waiting line have to wait longer. The toilets at by the reception were worn out and a little dirty.

Customer review rating 4.5/5

Ann P. Couples - Confirmed reviews ALL

We felt welcomed by the staff & were happy with our room.

Customer review rating 1.5/5

Ronny A. P. Families - Confirmed reviews ALL

My partner booked this hotel for my parents and I. It was their first time in Sydney and we wanted to treat them to the best experience possible. We were thoroughly disappointed. Disappointment started small, with the kettle in the room not working and needing to be replaced. But it escalated quickly: at check-in, the concierge said breakfast was included in our reservation. I was surprised, because my partner didn't tell me about this. I thought it was a sweet surprise he had prepared for us, but I still double-checked with the concierge if she was sure, to which she said yes. Lo and behold, on the next day, I go downstairs for breakfast with my family and the hostess said breakfast was not included in our booking. The issue is not money, but the misinformation provided by the concierge and the ensuing awkwardness at the breakfast table. The biggest disappointment was finding out at the end of the day that the pool was closed for maintenance, even though the concierge had reassured us all facilities were open until 11:00PM every day without any mention of a closed swimming pool, in another display of misinformation provided at the front desk. Finally, your toilets in the ground floor are an absolute disgrace, they were repulsive and were dirtier than the dirtiest public toilet at a Sydney train station. Every single day at this hotel was so full of disappointment that we're just happy to be back home and away from this place.

Customer review rating 0.5/5

Dean A. Business - Confirmed reviews ALL

The room was tired, old looking, not modern and not clean

Dear Dean, Thank you for taking the time to share your thoughts with us. We’re truly sorry that your room did not meet your expectations. Please know that your feedback has been shared with our housekeeping and maintenance teams to ensure we can address these issues and continue to improve. We genuinely hope we’ll have the opportunity to welcome you back in the future, so we can provide you with a much more comfortable and enjoyable stay that reflects the standards we strive for. Your comfort and satisfaction are very important to us and we’d love the chance to make your next visit a truly positive experience. Best Regards, Pullman Sydney Hyde Park

Other web-users rate our hotel

  • 2,069 reviews 9.5/10 Location
  • 2,864 reviews 6.8/10 Room
  • 2,336 reviews 7.9/10 Service
  • 74 reviews 4.4/10 WiFi
  • 1,205 reviews 3.1/10 Amenities
  • 905 reviews 4.2/10 Cleanliness
  • 874 reviews 3.8/10 Vibe
  • 720 reviews 7.1/10 Breakfast

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