Pullman Sydney Hyde Park Hotel 5 stars

Customer review rating 4.3/5 13,246 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Sydney Hyde Park
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+ 25 Services
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Room 1

Number of guests
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Hotel extras

  • Executive level accommodation including an executive lounge

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Sydney Hyde Park

36 College Street
2000
sydney
australia

Tel: +61293618400

Fax: (+61)2/93618599

Check-in from 14h00

Check out up to 11h00

  • MUSEUM STATION :  CITY CIRCUIT

  • By plane

    SYDNEY At 12km / 7.46 miles

GPS :-33.876042, 151.212419

Our accommodation(s)

Elegantly presented and luxuriously appointed, guest rooms at Pullman Sydney Hyde Park provide a perfectly private, spacious retreat for both business and leisure travellers. Guests looking for hotels in Sydney can choose from a range of accommodation sty les at this impressive central Sydney hotel, with Executive, Premier and Superior options available. Each room features stylish décor, a marble bathroom, a work desk, broadband Internet access, a mini fridge, an iPod docking station and a flat-screen TV.

Classic room, 1 King bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Classic room, 2 Double Beds, Hyde Park View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior room, 1 King bed, Hyde Park View

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior room, 2 Queen beds, Hyde Park View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Deluxe room, 1 King bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Executive room, 1 King bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Historic side view, City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: International

Windows on the Park Restaurant is a fine dining Sydney CBD restaurant serving modern Australian cuisine for breakfast and dinner complemented by natural light and stunning views of Hyde Park and the city skyline.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RENDEZVOUS

Non contractual photo

Bar Rendezvous, with it's cosmopolitan styling and welcoming vibe is the place to meet, catch up & chill out. Whatever the occasion to celebrate, it's always the place to rendezvous with light meal bar menu available alongside a wide variety of cocktails

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 264

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Sydney Hyde Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,246 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,811 reviews

Great stay

Customer review rating 4.3/5

Antony Couples - 10/09/2020 Confirmed reviews ALL

Very pleasurable

Well located for our dinner booking on the night of our stay, and some shopping the next day.

Customer review rating 4.3/5

Anonymous Friends - 30/08/2020 Confirmed reviews ALL

It was a very eerie experience in that only one member of your staff was visible at any one time (ie on the front desk) and there seemed to be few other guests. It was a pleasant experience in that we could walk to our restaurant booking with friends that night. And we slept quite well afterwards, so the bed and room temperature were comfortable ( which isn’t always our experience when staying at hotels). We liked looking over Hyde Park, and were glad to have chosen that side of the hotel, but the windows were dirty. The bathroom felt shoddy, as our basin was cracked in several places and hadn’t been properly repaired. It really needs replacement. The parking is reasonably priced, bearing in mind there wasn’t Valet service.

Dear Guest, I would like to thank you for your time on the phone this afternoon and for completing out guest survey on your experience with us at Pullman Sydney Hyde Park. I appreciate you sharing your concerns with me and have shared this feedback with our management team and our General Manager Melinda Lampier. I do sincerely apologize on behalf of the hotel for our shortfalls you experienced and I hope to have the opportunity to restore your faith in Pullman Sydney Hyde Park in the future. Please do contact me directly if I can be of any assistance in the future, thank you so much for helping our hotel to perform at its best! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Average

Customer review rating 4.3/5

Christopher Friends - 25/08/2020 Confirmed reviews ALL

I found the hotel very clean in the room at self is quite nice, however I did find the shower A little dirty and felt the need to clean it myself. Housekeeping and room service was very slow.

Dear Christopher, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Good location, decent stay

Customer review rating 4.3/5

Anonymous Couples - 24/08/2020 Confirmed reviews ALL

Location was ideal, I had asked for something special to be organised for the wife as it was our anniversary had no response. Got told on the day that the Australian Defence force was staying but would not be any impact and bar reservation would not be cancelled. We get told on arrival bar reservation was cancelled. Not ideal when everywhere needs a booked. One full and one quarter toilet role was there, you would think the quarter would have been replaced.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Excellent Experience during these challenging times.

Customer review rating 4.3/5

Ben Business - 23/08/2020 Confirmed reviews ALL

I was traveling for work and also to attend career training. Well located, well maintained and cleaned. Outstanding staff.

Dear Ben, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Refused a refund twice despite pandemic and Victorian lockdowns

Customer review rating 4.3/5

Anonymous Business - 20/08/2020 Confirmed reviews ALL

I am a fan of the Pullman Hyde Park. I have been staying there for years. I am absolutely dumbfounded as to why they would continue to refuse refunds to people who are in lockdown in Victoria when borders are closed and we are in stage 4 lockdown. Getting a survey to ask how my stay was when I was only offered the ability to book a new trip up until the 30th of June 2020 is pretty immoral. I have emailed the COO as well as adding this review. People need to understand what companies care for their customers and which don't. For the record, the Playford In Adelaide - also an Accor Hotel - offered me a refund in May.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Good

Customer review rating 4.3/5

Norman H. Couples - 19/08/2020 Confirmed reviews ALL

Good

Dear Norman, Thank you for responding to our guest survey and for taking the time to provide us with your feedback on your experience. I am so pleased to hear it was a good stay and I will share your kind words with our team. I look forward to having the opportunity to welcome you back in the future! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Easy stay helpful staff

Customer review rating 4.3/5

Dan Friends - 18/08/2020 Confirmed reviews ALL

From when I arrived all staff were extremely polite, helpful. Location was easy and I fount the experience to just Perfect for what we needed!

Dear Dan, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

In the heart of the city and great value.

Customer review rating 4.3/5

Christine E. Families - 17/08/2020 Confirmed reviews ALL

I had been staying in a pretty basic apartment close by and decided to move to a nice hotel for a few days. The Pullman Is lovely, the rooms are spacious and the staff are extremely helpful. I had an enjoyable stay and ate in their cafe everyday. The hotel room was much cheaper than the apartment and also much nicer.

Dear Christine, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great location, very friendly staff

Customer review rating 4.3/5

Heather Business - 14/08/2020 Confirmed reviews ALL

Gym was well set up. Food was great. Walking distance to everything including train to/from airport

Dear Heather, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. It is our pleasure to welcome regular guests back to the hotel and I hope we can see you again soon! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great room - in a great location

Customer review rating 4.3/5

Jane Couples - 11/08/2020 Confirmed reviews ALL

Lovely spacious room with a great view of the park. Decor was tasteful uncluttered but with just about everything needed. I thought the pillows could do with an update and there were no extra blankets or pillows. Otherwise everything was great.

Dear Jane, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

well located

Customer review rating 4.3/5

Wazza Couples - 10/08/2020 Confirmed reviews ALL

hotel staff were nice and friendly. hotel is in a very convenient area.

Dear Wazza, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great location for us as I have to go to St Vincent’s every 6 weeks or so for cancer treatments

Customer review rating 4.3/5

Scott M. Families - 09/08/2020 Confirmed reviews ALL

Awesome other than the bar was closed ??

Dear Scott, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At this stage due to restrictions our bar is closed however you are more than welcome to order some drink up to your room next time you staying with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Well located but very tired looking facilities.

Customer review rating 4.3/5

Marissa D. Solo - 07/08/2020 Confirmed reviews ALL

I was so excited about having a staycation in the city after such a crazy few months. I arrived & the staff were not at front desk & I had to ring a number for service. What if I had been an overseas guest with no phone? My room was very tired & there was no mini bar & the mirrored doors were streaky. I’ve stayed at nicer motels . Very disappointed as an Accor member . They had upgraded me .That was lovely but I’m scared to think what the room I booked would’ve looked like. Not as nice as the misleading photos I fear! The worst experience I’ve ever had with Accor. Ruined my night away for sure.

Dear Marissa, Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great location, comfortable room

Customer review rating 4.3/5

Trevor Couples - 04/08/2020 Confirmed reviews ALL

When arrived early Saturday room was available so checked in straight away Allowed us to have breakfast which was lovely Dinner was beautiful and the service was excellent including a personal run down of local events operating at this time. As so much parking available allowed us to leave car in car park until Sunday afternoon. Great idea as last experience of stay was very pleasant and welcome.

Dear Trevor, Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Pullman Sydney Hyde Park. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Great stay ,location was awesome.

Customer review rating 4.3/5

Shaun P. W. Solo - 03/08/2020 Confirmed reviews ALL

Professional staff upon arrival, easy checkin and the room was exactly what was advertised.

Dear Shaun, Thank you for responding to our guest survey and for taking the time to provide us with your feedback on your experience. I am so pleased to hear it was a good stay and I will share your kind words with our team. I look forward to having the opportunity to welcome you back in the future! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Well located and spacious

Customer review rating 4.3/5

Martin S. Business - 02/08/2020 Confirmed reviews ALL

Efficient

Dear Martin, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

great location, inconsistent service

Customer review rating 4.3/5

Jkw2350 Families - 29/07/2020 Confirmed reviews ALL

Chose to stay here for proximity to St Vincent's hospital, which was an easy 15 minute walk each day (sometimes several times a day). Got hugely inconsistent service from various staff members. Dining at Cafe for Breakfast was different each day.

good facilities, nice people

Customer review rating 4.3/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

stayed overnight as a treat for my kids. Loved the location, well positioned between the CBD and Darlinghurst. The room service and pool were reasons for staying as well as the price point

Dear Guest, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Wonderful

Customer review rating 4.3/5

Jason F. Business - 27/07/2020 Confirmed reviews ALL

Staff very helpful and pleasant

Dear Jason, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

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