Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,102 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,102 reviews

TripAdvisor Rating  3.9/5  2,963 reviews

Customer review rating 3.5/5

Dean Friends - Confirmed reviews ALL

Obviously the location is what draws people to this hotel. The decor and interiors are really dated now and the hotel has the ability to be something great if it was given attention. The welcome drink was a bit redundant (bar only open Saturday night, but we arrived Friday), and even then it was a choice of 2 awful house wines. We also had 2 rooms but only one was eligible for the free drink, but afterwards I learnt if we were staying in the same room we could have claimed both drinks together under the one room. However the unwelcoming bar attendant didn’t seem interested in anything, not to mention helping inform guests of options. All up it was fine, reception staff were helpful and kind, but I don’t think I’ll stay here again.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that our reception team were friendly and helpful. However, we sincerely regret that several aspects of your experience did not meet your expectations. We acknowledge your comments regarding the décor and overall presentation of the hotel. While we continuously work to maintain our facilities, your feedback highlights the importance of ongoing improvements to ensure our product aligns with the Pullman brand experience. Regarding the complimentary welcome drink, this benefit is offered in accordance with ALL – Accor Live Limitless program guidelines to ensure a consistent standard for our members across all Accor hotels. We regret that the offering did not meet your expectations and apologise for any confusion surrounding eligibility between your rooms. Please note that our bar operates from Tuesday to Saturday, and Bistro 36 is open seven days a week, offering both beverages and meals for guests’ convenience. We are also sorry to learn about your experience at the bar and the lack of engagement you encountered. This does not reflect the level of service we aim to provide, and your comments will be addressed with our Food & Beverage leadership team. Additionally, we apologise for the inconvenience caused by the lift outage, the disruption to your room access despite a confirmed late check-out, and the lack of clarity around online and in-person check-in options. We understand how these issues collectively impacted the overall ease and enjoyment of your stay. Your feedback regarding loyalty recognition is taken very seriously. Our ALL – Gold and Accor Explorer members should feel valued and supported, and we regret that this was not your experience. These comments have been shared with senior management for review and improvement. Thank you once again for your candid feedback. While we regret that your stay did not leave you with a more positive impression, your insights are invaluable in helping us identify areas where we must improve. Kind regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Ben W. Solo - Confirmed reviews ALL

Great people and service had trouble with online to order food but staff so helpful overcame this problem excellent staff

Dear Mr. W., Thank you for your excellent feedback. We’re pleased to hear that our team was able to assist you effectively and ensure a positive experience despite the online food ordering issue. Your kind comments about our staff are greatly appreciated. Thank you for choosing Pullman Sydney Hyde Park, and we hope to welcome you back again in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Robyn S. Couples - Confirmed reviews ALL

Great location, good breakfast and nice restaurant. Friendly helpful staff.

Dear Mrs. S., Thank you for sharing your positive feedback. We’re delighted to hear that you enjoyed our convenient location, breakfast, restaurant, and the friendly, helpful service from our team. Your kind comments are greatly appreciated. Thank you for choosing Pullman Sydney Hyde Park, and we hope to welcome you again in the future. Best regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Lisa R. Business - Confirmed reviews ALL

Staff were extremely kind and ready to help. Room was large and the bed very comfortable. Room service menu was excellent. Recommend staying at the Pullman Hyde Park.

Dear Ms. R., Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our incredible location, spacious and comfortable rooms, and the quality of our room service menu. It’s also fantastic to know that our team made such a positive impression—Valentino and Maria, our Night Duty Managers, will be thrilled to receive your kind recognition. We truly appreciate your recommendation and thank you for choosing Pullman Sydney Hyde Park. Warm regards, Pullman Sydney Hyde Park

Customer review rating 3.5/5

Martin S. Business - Confirmed reviews ALL

Overall good service, especiually from Paul in the reteraunt... no recognition of being a Diamond on check in... half bottle of wine...not even a bottle any more...and the wrong colour... whats the point of getting us to fiull in our preferences if its ignored!!! had to ring down fgor amenities... water.... nothing else... i remember when this hotel provided fruit, choclates etc... times must be tight...

Dear Mr. S., Thank you for taking the time to share your feedback with us. While we are pleased to hear that you received good service overall—particularly from Paul in our restaurant—we are sincerely sorry for the shortcomings you experienced during your stay. As a valued ALL – Diamond member, you should have felt recognised and appreciated from the moment you arrived, and we regret that this was not reflected at check-in or through the welcome amenities provided. We also apologise that your stated preferences were not honoured. We understand how frustrating this can be, especially when time has been taken to share these details with us. Your comments regarding the reduced and incorrect welcome amenity, the need to call for basic amenities, and the changes you’ve noticed compared to previous stays are all noted and will be reviewed carefully with our leadership team. Additionally, we regret the experience at the bar. Serving a Grand Marnier in a tea cup is clearly not acceptable and does not align with our service standards. This will be addressed directly with our food and beverage team to reinforce appropriate training and presentation. Thank you again for your candid feedback. We truly value your loyalty and appreciate you bringing these matters to our attention so we can take corrective action. Warm regards, Pullman Sydney Hyde Park

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Other web-users rate our hotel

  • 2,169 reviews 9.5/10 Location
  • 3,027 reviews 6.8/10 Room
  • 2,467 reviews 8/10 Service
  • 77 reviews 5.3/10 WiFi
  • 1,221 reviews 2.9/10 Amenities
  • 965 reviews 4.1/10 Cleanliness
  • 903 reviews 3.7/10 Vibe
  • 758 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.