Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,158 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,158 reviews

TripAdvisor Rating  3.9/5  2,963 reviews

Customer review rating 3.5/5

Kerry M. Couples - Confirmed reviews ALL

Room was upgraded but without a view. Original room had Park view, but upgraded room although bigger overlooked building and car park. Toilet roll holder off the wall and rolls left lying around in Lobby Bathroom. Staff very accommodating and we had early check in which was great.

Dear Ms. M., Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found our team to be friendly and helpful. It’s also great to know that the early check-in added comfort to your stay. We’re sorry that the upgraded room did not offer the view you were hoping for. While upgrades are designed to improve the overall room experience, we understand that the outlook is an important part of your stay, and we appreciate you bringing this to our attention. Your comments regarding the toilet roll holder and the condition of the lobby bathroom have been passed on to our team to ensure these issues are promptly addressed. We also appreciate your feedback on the cold breakfast options, and we will certainly review this with our restaurant team as we continue to improve our offerings. Thank you again for your thoughtful review. We hope to have the pleasure of welcoming you back for an even better stay in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Ryan T. Couples - Confirmed reviews ALL

Friendly staff, great location on the park and to City and Oxford Street, clean amd comfy rooms

Dear Mr. T., Thank you for sharing your lovely feedback. We’re delighted to hear that you always have a great experience with us. It’s wonderful to know you enjoy our friendly staff, convenient location by the park and close to the city and Oxford Street, as well as our clean and comfortable rooms. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Ian M. Business - Confirmed reviews ALL

Great all round

Dear Mr. M., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you found our staff incredibly friendly and enjoyed a great all-round experience during your stay. We truly appreciate the 9/10 score you have given us. We would love to know how we can make your next stay a perfect 10. Your suggestions and insights are always welcome and help us continue improving the experience for all our guests. We hope to have the pleasure of welcoming you back again soon. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.5/5

Eve G. Friends - Confirmed reviews ALL

Nice big room, well equipped. Great location. Helpful and friendly staff

Dear Ms. G., Thank you very much for your wonderful feedback and for rating your recent stay a 9 out of 10. We are delighted to hear that you enjoyed your spacious and well-equipped room, our convenient location, and the helpful and friendly service from our team. We truly appreciate your kind words, and we are pleased to know your experience was a positive one. We hope to have the pleasure of welcoming you back again soon. Warm regards, Pullman Sydney Hyde Park

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

**Regarding the hotel quality:** I want to share my opinion: this hotel does not deserve its five stars. We encountered several problems during our stay. Towels were missing, some electrical outlets did not work in both rooms, and a lot of equipment was absent. We had to call to request what was missing. The staff is friendly, but there is clearly a lack of professionalism. The services offered are really not up to standard. The rooms are aging. Several elements do not correspond to the standards of a five-star hotel. Moreover, we are in Sydney and the prices charged are significantly above average for four or five-star hotels.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. I sincerely apologise for the many inconveniences you encountered. We are currently reviewing the issues regarding your second-night reservation, including the application of your Silver Member rate and the use of your points. The difficulty in obtaining a paper confirmation and linking the reservation to your account should not have happened, and I apologise for the confusion caused. Regarding the overall condition of the rooms and hotel facilities, I am truly sorry that your experience did not reflect the standards we aim to provide. Missing towels, non-functional electrical outlets, and required amenities not being available are unacceptable oversights, and your comments have been shared with the relevant teams for immediate follow-up. While we appreciate that you found our staff friendly, the inconsistencies you experienced do not meet the level of professionalism we expect, and for this we sincerely apologise. We also note your feedback regarding the room condition, ageing facilities, and value for money, and these observations are extremely helpful as we work towards improving our guest experience. Your comments have been shared with our senior management team, and they will be in touch with you in a separate email. Thank you again for taking the time to share your concerns. Kind regards, Pullman Sydney Hyde Park

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Other web-users rate our hotel

  • 2,178 reviews 9.5/10 Location
  • 3,042 reviews 6.8/10 Room
  • 2,482 reviews 7.9/10 Service
  • 74 reviews 5.5/10 WiFi
  • 1,226 reviews 3/10 Amenities
  • 971 reviews 4.2/10 Cleanliness
  • 904 reviews 3.7/10 Vibe
  • 767 reviews 7.4/10 Breakfast

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