Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,027 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,027 reviews

TripAdvisor Rating  3.9/5  2,966 reviews

Customer review rating 2.0/5

Eric O. Couples - Confirmed reviews ALL

The drain did not work well in shower, the toilet did not flush well. The counter in the bathroom was really small. I do want you to know that the staff was extremely wonderful!

Customer review rating 5.0/5

Rick L. Couples - Confirmed reviews ALL

We spent two nights here, the hotel and staff are amazing. will definitely book here again next time we are in Sydney.

Dear Mr. L., Thank you for sharing your wonderful feedback following your stay at Pullman Sydney Hyde Park. We are delighted to hear that you had a great stay and that you found both the hotel and our team to be amazing. It is especially pleasing to know that you would choose to stay with us again on your next visit to Sydney. Thank you for choosing Pullman Sydney Hyde Park. We truly look forward to welcoming you back again in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 4.0/5

Lyn M. Families - Confirmed reviews ALL

We enjoyed our stay overall at room 1414. The room air con wasn't very strong and the room would reach 27 degrees in the afternoon, particularly felt with an infant in the room taking naps. We also could hear the tap running from the room above us when they would take a shower or use the tap. While no fault of the hotel but would have liked to use the pool more during our stay but it was always packed early on each day. We used room service and that was prompt and food was warm. Used the bar for welcome drinks.

Customer review rating 3.5/5

Raelene F. Families - Confirmed reviews ALL

Booking reservation some difficulties with manual points etc not easy . good choc gift as gold member nice touch thank you Breakfast too expensive Rooms great great view Pool and gym great

Dear Ms. F., Thank you for taking the time to share your detailed feedback following your recent stay at Pullman Sydney Hyde Park. We are pleased to hear that you found the rooms comfortable, enjoyed the great views, and made good use of our gym and pool facilities. It is also lovely to know that you appreciated the chocolate welcome gift as an ALL – Accor Gold member, as well as the Accor Plus initiative encouraging towel reuse. We sincerely apologise for the difficulties you experienced with your booking and points redemption. We understand how frustrating it must have been to receive conflicting information regarding the use of points, leading to the cancellation and rebooking of your reservation. We regret the inconvenience caused by the multiple calls required, the charging concerns during rebooking, and the fact that the booking did not appear correctly in the app, resulting in manual points not being deducted as expected. This is certainly not the seamless experience we strive to provide. Please also accept our apologies for the housekeeping oversight regarding the missing towel during your stay. Your feedback has been shared with the relevant teams, as it highlights areas where clearer communication and improved processes are needed. We appreciate you bringing these matters to our attention, as it allows us the opportunity to improve our service. Thank you once again for choosing Pullman Sydney Hyde Park. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. Kind regards, Pullman Sydney Hyde Park

Customer review rating 2.0/5

A. A. Families - Confirmed reviews ALL

We booked for 4 guests but there were only three towels. Phone in room didn’t work, I tried to call reception on my personal phone but no one answered and I tried for 30 minutes. We were in the 12 th floor and every day we could not use the lifts between 9:30 am and 10:30 am as they were full every time with people checking out as a guess (poorly designed hotel with inadequate lift size). One teaspoon with no other cutlery. Cups in the room were tiny, inadequate for pouring a drink more than a mouthful. Fridge was exceptionally small. No smart TV. Disappointed in general for a 5 star hotel.

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at Pullman Sydney Hyde Park. We are sincerely sorry that your experience did not meet expectations. Please accept our apologies for the room not being fully prepared for four guests, the limited in-room amenities, and the issues with the in-room phone and contacting reception. We also regret the frustration caused by lift delays during peak periods, which were impacted by maintenance and upgrade works. While our team assisted where possible, we acknowledge that communication at check-in could have been clearer. We are also concerned to hear about the confusion regarding your booking details and the lack of explanation or recognition of membership benefits. This feedback has been shared with the relevant teams for improvement. Regarding your comments about the television, we would like to advise that Smart TVs are part of an upcoming project to enhance our facilities and will be implemented soon. We appreciate your honest feedback and hope to have the opportunity to welcome you back for an improved and more seamless stay. Warm regards, Pullman Sydney Hyde Park

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Other web-users rate our hotel

  • 2,125 reviews 9.5/10 Location
  • 2,962 reviews 6.7/10 Room
  • 2,426 reviews 8/10 Service
  • 78 reviews 4.7/10 WiFi
  • 1,202 reviews 2.9/10 Amenities
  • 942 reviews 4.1/10 Cleanliness
  • 892 reviews 3.7/10 Vibe
  • 734 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.