Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 4,032 reviews

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36 College Street, 2010 Darlinghurst, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,032 reviews

TripAdvisor Rating  3.9/5  2,966 reviews

Customer review rating 3.5/5

Andrew M. Couples - Confirmed reviews ALL

I was disappointed the Junior Suite did not have a dining table and at least two chairs. The room was certainly large enough for this basic room necessity. My partner and I wanted to sit down at a table and enjoy a meal in the suite but couldn’t as there was no dining table. Why wasn’t there one in the room?

Customer review rating 3.5/5

Kacy L. Families - Confirmed reviews ALL

We stayed for one night and after a day of travelling decided to have dinner at the restaurant downstairs. My husband was served a grey steak that smelled and tasted old and when he told the server the server spoke to the chef who responded ‘it’s just because you asked for it rare, that’s the way it is’. My husband who has always eaten his steaks like this was really unimpressed with this answer and asked the chef to try it but I don’t believe he did, but just insisted it was fine. I ordered the lamb shank and had a very upset stomach the next day. Would never eat there again. The rest of the hotel was fine, the beds were not the most comfortable but fine for a short stay. The location was good and a short walk through the park to city shopping.

Dear Ms L., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found the hotel suitable for a short stay. We are, however, sorry to learn that your dining experience did not meet your expectations. We regret that the meals served and the overall experience in the restaurant were disappointing and understand how this affected your stay. Your comments have been shared with our food and beverage management team for careful review as part of our ongoing efforts to ensure consistent quality and a positive dining experience for our guests. We also note your feedback regarding comfort and appreciate your balanced comments about the rest of the hotel. Thank you again for your honest feedback. We value your comments as they help us continue to improve, and we hope to have the opportunity to welcome you back in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.0/5

Gail B. Business - Confirmed reviews ALL

My room had access to a large balcony which I took advantage of having a relaxing drink on my computer after work. Bar fridge was well stocked. Bed was comfortable. The room could do with a bit of a refurb. Quite dated. Internet was, well, forget it. It was inaccessible. I rang reception and followed the instruction. In the end I just gave up. Power point closest to the bed was under the bedside table. So if you are using your phone as your alarm then make sure your cable is long enough so you can sit your phone on top of the table and not on the floor. Basic hotel facilities - gym, pool, sauna. Good location. Access to in hotel bar and restaurant.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Pullman Sydney Hyde Park. We are pleased to hear that you enjoyed your room, particularly the large balcony, comfortable bed, and well-stocked bar fridge. It’s great to know you were able to relax and make good use of the space after work. We’re also glad that our location and access to the hotel’s facilities, including the gym, pool, sauna, bar, and restaurant, added to your overall experience. At the same time, we appreciate your honest comments regarding the condition of the room, internet connectivity, and power point placement. We sincerely apologise for the frustration caused by the internet access and understand how important reliable connectivity is. Your feedback regarding refurbishment needs and room layout has been shared with our management and technical teams as part of our ongoing improvement plans. Thank you again for your valuable feedback. We truly appreciate your insights and hope to have the opportunity to welcome you back in the future for an even more comfortable and seamless stay. Warm regards, Pullman Sydney Hyde Park

Customer review rating 2.0/5

Alun W. Couples - Confirmed reviews ALL

Room was good..lovely view of Hyde park and comfy bed but facilities were inadequate for a 5 star hotel. Uninspiring bar area and terrible spa area. Pool was tiny and dirty. No changing rooms, shower have a dribble of water. Jacuzzi was being used as a kids pool and jets didn't work. Been in far better holiday inn expresses.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Pullman Sydney Hyde Park. We appreciate your positive comments regarding the room, the comfortable bed, and the views overlooking Hyde Park. However, we are sorry to learn that several aspects of the facilities and services did not meet your expectations of a five-star experience. We understand your disappointment with the spa, pool, and bar areas, as well as the overall functionality and atmosphere of these facilities. We also regret the inconvenience you experienced when attempting to contact Guest Services from the pool area, the delay in confirmation regarding the express drop-off deposit, and the limited welcome drink offering. Your feedback has been shared with our management team for review. Please be assured that your comments are taken seriously. We have a number of ongoing projects underway to enhance our facilities and improve the overall guest experience, and feedback such as yours helps us identify areas that require priority attention. Thank you again for bringing these matters to our attention. We hope you will give us another opportunity to welcome you back and provide a stay more in line with your expectations. Warm regards, Pullman Sydney Hyde Park

Customer review rating 4.0/5

John B. Families - Confirmed reviews ALL

The experience overall was a positive one.

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay at Pullman Sydney Hyde Park. We are pleased to hear that you enjoyed your room, found it clean, and appreciated the great view. While we acknowledge your comments regarding the room feeling slightly dated, we’re glad to know that your overall experience was a positive one. It is also wonderful to hear that you valued our sustainability initiative, including the option to reduce daily linen and towel changes, and that you were able to earn reward points as part of this program. We truly appreciate your support of our environmental efforts. Thank you once again for your feedback. We look forward to welcoming you back to Pullman Sydney Hyde Park in the future. Warm regards, Pullman Sydney Hyde Park

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Other web-users rate our hotel

  • 2,131 reviews 9.5/10 Location
  • 2,986 reviews 6.7/10 Room
  • 2,448 reviews 8/10 Service
  • 77 reviews 4.4/10 WiFi
  • 1,204 reviews 3/10 Amenities
  • 957 reviews 4.1/10 Cleanliness
  • 900 reviews 3.7/10 Vibe
  • 745 reviews 7.3/10 Breakfast

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