Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.1/5 3,973 reviews

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Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2010 Darlinghurst
Australia

GPS:-33.876042, 151.212419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  3,973 reviews

TripAdvisor Rating  3.9/5  2,966 reviews

Great location, but standards have slipped badly

TripAdvisor rating 1.0/5

bhrjnq TripAdvisor review

We’ve stayed at Pullman Hyde Park around four times over the past 12 to 18 months. Each stay has been worse than the last. Basic in-room functionality keeps failing. On our last three stays the room phone did not work. Pressing the guest services button gets no answer or is faulty. When calling the hotel from a mobile, that button doesn’t work, but there are no clear instructions anywhere on how to reach reception if it does not work. They told me someone would come fix the phone - no one came. On our most recent stay, after eventually reaching someone, we asked for ice and a knife to cut a lemon as we were having drinks in the room. Nothing arrived. Housekeeping is inconsistent. Soap, shampoo and conditioner are often empty, suggesting they are not being refilled as standard between guests. On a previous stay we had to ask twice for refills because the first request was ignored. Toilet paper seems a rare commodity and also not replenished. Room service was acceptable, but the tray was left inside our door for two nights. Even after informing staff and it was clearly visible to housekeeping all day and ignored by night staff. The lifts remain a major issue. One has been out of service for at least 18 months. Wait times of up to 15 minutes to get to breakfast or the ground floor are common. It does not appear anything is being done to fix it. Staff listen to complaints and do nothing. The location is excellent. This was once our go-to hotel in Sydney, but based on our recent stays we will be finding somewhere else. We expected more from Pullman and this experience does not reflect well on Accor as a brand.

Don't order food from the pool!

TripAdvisor rating 3.0/5

Ernie L TripAdvisor review

Have stayed here multiple times and this is probably the most disappointing experience so far. The hotel overall is in need of updating, the rooms are good size but cleaning was not great with it being quite dusty in areas, the house cleaning feels very cursory. The light switch was hanging off and the phone and clock were unplugged. Like others have said the lifts are still not all working after several months it seems, so took up to 15 mins to get a lift. View from Pool area and room facing the park were great. The pool area itself is small and can get busy, but didn't see anyone come up to tidy up the rubbish, only to replace towels. Don't bother ordering food from the pool. The app they advertise doesn't requires table number and doesn't accept any kind of entry. Ended up calling to order, the receptionist came up to pool side to confirm order and advised 20 min wait. 50 mins later and two calls, became apparent the order was not placed, no apology from staff or much care. For the price they charge there would definitely be better options in Sydney.

Customer review rating 4.5/5

Thi L. Families - Confirmed reviews ALL

Great location, close to shops, museums & galleries. View of Hyde Park from our room was gorgeous. Pool, spa and sauna were more than enough for a short stay with beautiful views from the rooftop. Breakfast was a small but decent variety. Lolly cart in lobby was a hit for young and old. Happy Hour in the lobby bar was intimate but fun too. We really enjoyed our long weekend stay!

Dear Valued Guest, Thank you for your lovely review and for rating your stay so highly. We’re delighted to hear that you enjoyed our central location, with easy access to shops, museums, and galleries, as well as the beautiful views of Hyde Park from your room. It’s wonderful to know that you made the most of our rooftop pool, spa, and sauna, and that these facilities suited your long weekend stay. We’re also pleased that you enjoyed the breakfast selection, the relaxed atmosphere of our Happy Hour, and the lobby lolly cart — it’s great to hear it was a hit with guests of all ages. Your comments regarding cleanliness throughout the hotel are truly appreciated, and we’re especially glad you noticed and valued our move away from single-use amenity bottles and towards more sustainable packaging. Supporting responsible practices while maintaining guest comfort is very important to us. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the future. Warm regards, Pullman Sydney Hyde Park

Customer review rating 0.5/5

Harmeet V. Families - Confirmed reviews ALL

On the first day we found a cockroach in the room and kids were terrified after that

Dear Mr. V., Thank you for sharing your feedback. We are sincerely sorry to learn about your experience and for the distress caused to you and your children. Encountering a pest in your room is completely unacceptable, and we understand how unsettling this must have been. Please be assured that this has been taken very seriously and addressed immediately with our housekeeping and pest control teams. We also apologise for the lack of assistance with your luggage on arrival. This falls short of the level of service we aim to provide, and we regret the disappointment this caused. We are truly sorry that your stay did not reflect the five-star experience you expected. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. Kind regards, Pullman Sydney Hyde Park

Customer review rating 5.0/5

Nhu T. V. Families - Confirmed reviews ALL

The room is clean, spacious and has a great view of the Hyde Park and the city without being blocked by other buildings. The rooftop pool, spa and gym is the highlight with 360 degrees view and is opened from 5am-11pm, great for those who love to swim especially in the summer season. The buffet breakfast has a wide variety of food. Staffs are lovely, friendly and helpful. Overall, we are very satisfied with our stay.

Dear Valued Guest, Thank you for your wonderful review and for awarding us a perfect score. We’re delighted to hear that you enjoyed the cleanliness and spaciousness of your room, along with the uninterrupted views of Hyde Park and the city. It’s fantastic to know that our rooftop pool, spa, and gym were highlights of your stay — especially with the extended hours and panoramic views, perfect for summer swims. We’re also pleased that you enjoyed the variety offered at breakfast and found our team to be friendly, helpful, and welcoming. Your kind words truly mean a great deal to our entire team. We’re so pleased you were satisfied with your stay and look forward to welcoming you back for another exceptional visit. Warm regards, Pullman Sydney Hyde Park

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