Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,592 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,592 reviews

TripAdvisor Rating  4.0/5  1,895 reviews

Certificate of excellence 2024

Our server Marcos at the Aquarelle restaurant

TripAdvisor rating 5.0/5

Naomi S TripAdvisor review

I hadn’t been to Sao Paolo for a couple of years and stayed at the Grand Mercure. I had the privilege to have breakfast at the Aquarelle, two days in a row. Where my company and I were served by waiter Marcos. From the moment we walked in, he welcomed us with a smile and greeted and served us in a very warm manner. He memorized our orders (6 people) without taking a single note. And everything was served in a effective and timely matter. Seeing Marcos in action reminds us that ‘waiting / waiter profession’ is truly an art. Which in addition to his warm personality, he has mastered.

Dear Naomi, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your breakfasts at the Aquarelle restaurant and that Marcos made such a positive impression. It’s fantastic to know that Marcos’s warm welcome, attentive service, and remarkable memory contributed to a memorable dining experience for you and your company. We truly appreciate your kind words and agree that great service is indeed an art. Your feedback will be shared with Marcos and the rest of our team, and we’re sure it will be a great motivator for all. Thank you for choosing Grand Mercure for your stay in São Paulo. We look forward to welcoming you back soon. Best regards, Carolina Barreto Customer Experience Coordinator

Room not cleaned

Customer review rating 3.0/5

Gabriel E. Business - Confirmed reviews ALL

when I returned from work, I noticed my room hadn't been cleaned at all.

Excellent stay

Customer review rating 5.0/5

Kety Families - Confirmed reviews ALL

We had an excellent experience at Grand Mercure SP Ibirapuera. The customer service is extremely helpful and caring. The hotel is clean and the food is great. I strongly recommend the hotel.

Dear Kety, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience at Grand Mercure SP Ibirapuera. We truly appreciate your kind words about our customer service, cleanliness, and food. Our team works hard to ensure every guest feels well cared for, and it's rewarding to know that our efforts made a difference during your stay. Thank you for recommending us. We look forward to welcoming you back on your next visit and making your stay even more memorable. Best Regards, Carolina Barreto Customer Experience Coordinator

Nice room but awful service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Rooms were clean and nice. I was able to get a early check in. When entering, during the stay and when leaving front desk service was not good. I was not getting anything extra as a platinum member. People were not nice but just bluntly saying answers. At the breakfast no one greeted me. When leaving i asked for a late check out cause i had a food poisoning but they said that ”no, for this category not possible”. Not even saying sorry that it was not possible. However, still in the internet i would have been able to book the similar room for next night so I dont know why i was not able to get the late check out. So i had to wait 4 hours in the lobby for my plane. Sorry to say but i will not be coming back for this hotel

Samimi içten hayran bırakıcı bir deneyim

TripAdvisor rating 5.0/5

Ebru B TripAdvisor review

The hotel Customer team decorate our room for our wedding anniversary it was better than I've expected. sincere effort made me really so happy. Thank you so much, I've really admired🙏 Every thing looks really great🥰 especially Carol who is from Customer relationship team thank you for your interest

Dear Ebru, Thank you very much for sharing your experience with us! I am delighted to hear that the room decoration for your wedding anniversary exceeded your expectations. It is always our goal to create special and memorable moments for our guests, and knowing that we were able to do that for you is very gratifying. Best regards, Carolina Barreto Customer Experience Coordinator

In partnership with TripAdvisor

Other web-users rate our hotel

  • 247 reviews 9/10 Location
  • 630 reviews 7.5/10 Room
  • 747 reviews 8.3/10 Service
  • 26 reviews 5.4/10 WiFi
  • 356 reviews 9.2/10 Breakfast
  • 315 reviews 7.7/10 Comfort
  • 202 reviews 6.4/10 Cleanliness
  • 198 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.