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Hotel Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating 4.5/5 7,107 reviews

ALLSAFE approved hotel

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Hotel Grand Mercure São Paulo Ibirapuera
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Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1
IBIRAPUERA
04021051 são paulo
brazil

Tel: +551132010800

Check-in from 14h00

Check out up to 12h00

  • AACD :  Lilás AACD

  • By plane

    CONGONHAS At 5.5km / 3.42 miles

  • By plane

    SAO PAULO GUARULHOS At 13km / 8.08 miles

  • By helicopter

    ON LOCATION At 0.1km / 0.06 miles

  • By car

    RODOVIA BANDEIRANTES At 5km / 3.11 miles

  • By car

    RODOVIA DOS IMIGRANTES At 3km / 1.88 miles

  • By car

    RODOVIA DUTRA At 12km / 7.5 miles

  • By train

    BARRA FUNDA At 15km / 9.32 miles

GPS :-23.592651, -46.64938

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 215 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 217 non-smoking rooms
    • 21 floors
  • Languages spoken at the hotel
    • English
    • Portuguese
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
Access to property
  • Autovagas Additional charge
    • On site
    • Private
Well-being
  • Swimming Pool
    • On site
  • Fitness Center
    • On site

Our accommodation(s)

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 286 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,107 reviews

TripAdvisor Rating 4.0/5

1,533 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Almost great stay

Customer review rating 3.0/5

Anonymous Solo - 21/09/2021 Confirmed reviews ALL

Amazing hotel, but extremely noisy rooms. It’s not a good place to rest.

Customer review rating 5.0/5

Kettry Couples - 13/09/2021 Confirmed reviews ALL

The hotel team is perfect!

Clean and comfortable stay

Customer review rating 4.0/5

Jenai Friends - 23/08/2021 Confirmed reviews ALL

I enjoyed this stay at the Grand Mercure hotel. They maintained my room cleaned, and I was very comfortable. The environment had great customer service, everyone was friendly and always greeted with a smile

Needs improvement

Customer review rating 1.5/5

Gchds Business - 19/08/2021 Confirmed reviews ALL

The experience was not the best. I was placed in a room with a letter for a different guest. The room allocation was not the upgrade that I was told I should have received even though they said that there was availability. The room was noisy with the sound of traffic from outside. The breakfast was far from the standard I would expect. I ended up taking my own tea to drink. I asked for lactose free milk but was told that they did have this. A staff member visited the buffet while I was having breakfast filling a plate wearing there mask around their chin and not using the gloves or hand sanitiser required and drinking coffee at the drinks station. I ended up just having one poached eggs only and at check out was charged 60 BRL for this!

Good stay

Customer review rating 5.0/5

Dauda L. Friends - 18/08/2021 Confirmed reviews ALL

Wonderful staff and good experience

Top marks

Customer review rating 5.0/5

George A. Couples - 18/07/2021 Confirmed reviews ALL

Had booked a single night in one of the rooms with the balcony, overviewing the park. Checked in early without any issues, room was immaculate and everybody in the hotel was friendly and helpful.

Room office

Customer review rating 5.0/5

Marcelo Business - 01/07/2021 Confirmed reviews ALL

Excellent experience in the Room office. Excellent food and impeccable service.

Prezado Marcelo, Boa tarde! Agradeço por ter escolhido nosso hotel para trabalhar e também por ter respondido nossa pesquisa! Fico muito contente em ver que ficou satisfeito com sua experiência conosco! Espero poder recebe-lo em breve e fico à disposição! Atenciosamente, Diogo Nazarian de Morais Gerente Geral

Well located, good stay, comfy and good service

Customer review rating 5.0/5

Yuli A. G. T. Couples - 29/06/2021 Confirmed reviews ALL

The Hotel is We Just Had a good, fatty and comfy weekend! The hotel is very well maintained, the room was very comfy and the food was also awesome! All the pastries in the breackfast were amazing, very delicious! I will definitely recommend it for a get away weekend to be treated well by the nice stuff, eat and drink! Also you can go and have a walk on the Ibirapuera Park! So, if you want to celebrate anniversary, bdays or whatever they will help you organize! There is a Cousy bakery or coffee shop that has some goddies and is called Boulangerie! Thanks a lot! We will definitely go back ❤️ Eduardo & Andrea

Customer review rating 4.0/5

Beatriz G. D. D. Couples - 21/06/2021 Confirmed reviews ALL

The Hotel is very welcoming, the room is comfortable, quiet, but I missed a male and female bathrobe in the room, which was very frustrating.

Nice view

Customer review rating 3.5/5

Fabio Couples - 15/06/2021 Confirmed reviews ALL

Good overall experience. I believe the TV service could be better. There is a good quality TV in the room, but the cable service was very bad, connected via low resolution. The TV could be a Smart TV offering streaming services like Netflix. I would gladly use my own subscription if possible.

Prezado Sr. Fabio, Boa tarde! Agradeço por ter escolhido nosso hotel e ter respondido nossa pesquisa! Fico contente em ver que ficou satisfeito com sua experiência conosco! Estamos em processo de troca do sistema de TV e muito em breve esse serviços estará 100%, sinto muito pelo inconveniente. Espero poder hospedá-lo em breve e fico à disposição! Atenciosamente, Diogo Nazarian de Morais Gerente Geral

Nice Anniversary escape route

Customer review rating 4.5/5

Virginia Couples - 16/05/2021 Confirmed reviews ALL

It was a special night and a well deserved brake within the city we live in because of the pandemic but still nice confy bed, such a lovely treat awaiting us at our suite and a nive and plentiful breakfeast in the next morning!

Prezada Sra. Virgínia, Boa tarde! Agradeço por ter escolhido nosso hotel e ter respondido nossa pesquisa! Fico muito contente em ver que ficou satisfeita com sua experiência conosco! Espero poder hospedá-la em breve e fico à disposição! Atenciosamente, Diogo Nazarian de Morais Gerente Geral

GOOD STAY

Customer review rating 5.0/5

Richard G. G. Business - 14/03/2021 Confirmed reviews ALL

ALL OK SORRY RESTAURANTS CLOSED

Dear Richard Gary G., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

Good breakfast

Customer review rating 4.0/5

Orene Business - 08/03/2021 Confirmed reviews ALL

Hotel stay in a great area in São Paulo. Near to Ibiraquera park. Delicious breakfast. But needs renovation and maintenance. The toilet seat was broken. For a gran mercure hotel it can improve.

Dear Irene Machado M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback about the bathroom will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We transmitted this information for our maintenance department to fix it. I really apologize. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Stay July 2019

TripAdvisor rating 4.0/5

S9554TWmichaelr Business - 22/07/2019 TripAdvisor review

The hotel was welcoming but a large part of the hotel was being refurbished so there were almost no other guests. the rooms are larger than usual but the bathrooms are tired and need updating as does the furniture in the bedrooms. Breakfast is good and bed comfortable. Location is not so good but we knew that. I was there for one night

Dear S9554TWmichelr, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. Your observations are very important and will be used to continuously to improve the quality of our services. In the next visit to Sao Paulo, we hope to see you again, and so, once again we work for your greatest comfort and satisfaction. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

TripAdvisor rating 5.0/5

acmfd Couples - 24/09/2018 TripAdvisor review

The hotel is great, friendly and very polite staff,The room is like home away from home.Breakfast is perfect with a huge variety.It is close to many places and right next door to Ibirapuera.15 min from Congonhas.

Dear Acmfd, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Valentine's Day

TripAdvisor rating 5.0/5

lsarrouf Couples - 17/06/2018 TripAdvisor review

very suitable to celebrate Valentine's Day . very suitable for eating the Valentine's Day, comfortable environment, exquisite decoration, breakfast more than expected, very yummy.rooms well maintained, courtesy of the staff, booking made by the site very easy, everything went right!

Dear Isarrouf, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team.The valentine´s day is a very special date and I glad that you had a good stayed with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable, good location, good restaurant

TripAdvisor rating 5.0/5

210marioantonios Couples - 12/04/2018 TripAdvisor review

Very well localized and comfortable, with two good restaurants. Good breakfast. One block distant from Ibirapuera Central Park, and at same block in front at Universidade Federal de São Paulo, Administrative Center.

Dear Mario, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

LACK OF RESPECT

TripAdvisor rating 1.0/5

RUBENS J Couples - 04/10/2017 TripAdvisor review

There was no upgrade room. No amenities. We asked lunch for the service room. ( both dishes were incorrected, we complained about it , they sent 2 desserts like courtesy, but they charged our requests). We called a masseuse and they charged us because they have a spa in the hotel. But we are free to call someone outside better .... Horrible place ....

Prezado Senhor Rubens Junior, O Grand Mercure São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas, nosso principal objetivo é buscar a excelência nos nossos serviços para a satisfação de nossos hóspedes. Suas colocações realmente são muitos importantes, infelizmente nesta sua estadia não foi possível conceder o upgrade pois não tínhamos disponibilidade, mas pude verificar que em suas 2 ultimas estadias o upgrade foi oferecido. Em relação ao jornal, não dispomos de jornais impressos, hoje a rede Accor está trabalhando com o aplicativo Press Reader o qual o senhor pode baixa-lo gratuitamente e ter acesso a uma série de jornais e revistas, durante sua estadia. Suas observações sobre Alimentos e Bebidas foram discutidas com o responsável e as orientações à equipe foram feitas para que essas situações não se repitam, pedimos desculpas se a sobremesa enviada o desagradou, não era essa a nossa intenção. Esperamos ter a oportunidade de recebê-los novamente no Grand Mercure Ibirapuera e poder reverter esta impressão vivenciada anteriormente. Atenciosamente,

One night without breakfast!

TripAdvisor rating 5.0/5

DaniellaC376 Family - 16/05/2017 TripAdvisor review

Everything perfect apart from the huge breakfast that is offered in this hotel but not included. Staff were very nice and everything else, the only thing that don't make sense is not to offer that service included

Dear Daniella C, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have two types of room rate. One with breakfast include and another one with no breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marvelous stay

TripAdvisor rating 5.0/5

jlhoeffel Couples - 06/03/2017 TripAdvisor review

We stayed at Grand Mercure São Paulo Ibirapuera for 4 nights and it was excelent. Amazing view from the Suite, excelente breakfast and very helpful staff. Everything was perfect and we totally recomend this Hotel. Superb location as well.

Dear Mr. Hoeffel, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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