Hotel Grand Mercure São Paulo Ibirapuera 5 stars

Spacious room, clean, silent, comfortable. Good amenities. Excellent breakfast buffet.

Check in a litrle slow, but overall ok. Rooms need an up grade. Many maintensnce issues

The hotel is adorable, but the breakfast should have more options for the people in diet, like more options of eggs or salt things. The rest of the hotel I could not see, because I was with short time. but the receptionist and the carry boy they are gentle and adorable too, this kind of service makes the difference.

Usually stay at Accor hotels and this Grand Mercure is probably one of the best in town. Thank you

good location, nice reception, outdated rooms, disrepair

Great stay, safe, clean and well maintained. Felt very welcome with the welcome attention and printed note of a KLM aircraft on the room

The hotel is getting old and my room was rather small (the one without the balcony). The staff speaks English. Room service was good. Breakfast also was pretty good.

My stay at the Grand Mercure SP Ibirapuera was truly a pleasant experience. I loved the overall atmosphere of the hotel and its style. Staff was very kind and caring, with good overall English language skills. Food at breakfast and the other restaurant on L2 floor were exceptionally good.

Your group hotel charged me twice. They didn't pay my deposit (which includes total amount per rooms + 400 BRL) back. I've contacted with them many times but couldn't solve the issue. They even didn't reply my last 3-4 emails. It is supposed to be simple task to solve the problem. They just need to check their account records if they pay my deposit back or not. I am really disappointed with this. I'm not going to never use Accor Hotel Group.

I have been staying here once a year since 2003 and i have never been disappointed, great hotel.

Staff were helpful and friendly, especially at reception, the bar and breakfast. Room was comfortable. The electronic keys kept failing (sometimes several times in one day) and the restaurant wasn't good enough.

GOOD, YET THE HOTEL LOOKS OLD

Very Good

- We expected more quality of the room. - The air conditioner did not raise the temperature even though it was at maximum. - The box was not fully sealed below, water ran off and wet the entire bathroom. - For dinner at the hotel, we ordered two dishes by phone with the guidance to separate some side dishes. When they delivered to the room, the accompaniments did not come separately and one of them was still missing. - Ok, mistakes happen and we don't complain to the front desk. However, half an hour later, my husband began to suffer from severe stomach pain after eating the fish fillet with capers. That is, we spent the night without sleep, with him nauseated and in pain. - We had paid for accommodation with breakfast included (very well recommended on the hotel website). But due to my husband's condition we left the hotel at 4 am to seek treatment, so without enjoying our paid breakfast. - At checkout we made a notification to the receptionist that my husband was feeling very sick from his stomach due to the dinner served at the hotel and we wanted him to report this to the kitchen. He showed no interest and made no notes.

Facilities and services better than expected in my first visit, except for the bathroom that seems like completely different category and smells real bad all the time.