Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,351 reviews

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Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,351 reviews

TripAdvisor Rating  4.3/5  2,475 reviews

Great breakfast

TripAdvisor rating 5.0/5

Deepak1962 TripAdvisor review

Very good breakfast, especially the attention we received from Marco. He did that bit of extra which made us feel at home. A very nice personal touch. Thank you, Marco !

A joyfull stay and perfect location

TripAdvisor rating 5.0/5

C P TripAdvisor review

Staff very friendly, especially during breakfast, The waiter, Marcos, made lovely cappuccinos with a smile every morning!

Thank you very much for sharing such a lovely review with us. We’re delighted to know that your stay was joyful and that our location contributed positively to your experience. It’s especially rewarding to hear such kind words about our team during breakfast. We will be sure to share your compliments with Marcos, knowing that his cappuccinos and warm smile made your mornings special will mean a lot to him. We truly hope to welcome you back soon for another memorable stay. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Business

TripAdvisor rating 5.0/5

daniel a TripAdvisor review

O Alexandre e Alfres nota 10 no atendimento. Amazing quality of service!

Olá Daniela! Agradecemos imensamente por compartilhar esse reconhecimento tão especial! Ficamos muito felizes em saber que o atendimento do Alexandre e do Alfres fez a diferença na sua experiência. Comentários como o seu reforçam o cuidado e a excelência que buscamos oferecer em cada detalhe. Esperamos ter o prazer de receber você novamente em breve. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 4.5/5

Deborah K. S. Friends - Confirmed reviews ALL

The Grand Mercure was the perfect place to finish out the end of our 2 week vacation in Brazil. The room was spacious and clean. The beds were very comfortable and the shower nice and hot. It was located within walking distance of Parque Ibirapuera where we spent a portion of both days that we were in Sao Paulo. The only issue that we ran into was that the hotel restaurants are closed on Sunday night.

Dear Deborah, Thank you very much for sharing such a wonderful review and for choosing the Grand Mercure São Paulo Ibirapuera to conclude your vacation in Brazil. We are delighted to know that you enjoyed the comfort of your room, the quality of our beds and shower, as well as our privileged location within walking distance of Parque Ibirapuera. We are especially pleased to hear that Adrianne was able to assist you with a late check-out, making your departure day more relaxed. Your kind recognition will certainly be shared with her and our team. Regarding your comment about Sunday evening dining, we truly appreciate your feedback. For clarification, on Sundays our Aquarelle Restaurant operates from 6:30 a.m. to 10:30 a.m. for breakfast and 12:30 p.m. to 3:00 p.m. for lunch, while the Sena Bar is open from 7:00 p.m. to 11:00 p.m.. We value this observation, as it helps us improve the way we communicate this information to our guests. It would be a pleasure to welcome you back on a future visit to São Paulo. With appreciation, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

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TripAdvisor rating 5.0/5

Esra K TripAdvisor review

After a long and tiring workday, coming to the breakfast lounge in the morning and being welcomed by dear MARCOS with his warm smile and hospitality made all the difference. Thank you for making me feel at home. Ps: I loved the coffee presentation :)

Helo, Esra! Thank you very much for sharing such a kind and thoughtful review. We are delighted to know that, after a long and tiring workday, your morning started on a positive note with a warm welcome from Marcos. His smile, hospitality, and genuine care truly reflect the spirit of our team, and your words will certainly be shared with him. We’re also very happy to hear that you enjoyed the coffee presentation, it’s the small details that make the experience special. It was a pleasure to have you with us, and we hope to continue making you feel at home on your future visits. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

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Other web-users rate our hotel

  • 163 reviews 8.7/10 Location
  • 440 reviews 8.3/10 Room
  • 570 reviews 8.4/10 Service
  • 15 reviews 2.6/10 WiFi
  • 285 reviews 8.9/10 Breakfast
  • 205 reviews 8.3/10 Comfort
  • 172 reviews 7.8/10 Food
  • 165 reviews 7.4/10 Cleanliness

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