Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,478 reviews

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Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,478 reviews

Customer review rating 5.0/5

Ewa S. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and especially that you enjoyed our breakfast, with its variety of options. It’s also great to hear that you made the most of our gym, tennis courts, and wellness services, especially after a long trip. Your compliments about our team mean a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again soon! Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

Dear Mr., Thank you very much for your detailed feedback. We are pleased to know that you enjoyed the hotel’s décor and your Junior Suite. However, we sincerely regret that other aspects of your experience did not meet your expectations. We apologize for the delay during check-in, especially considering your online check-in, as well as for the lack of warmth in the service provided. This is certainly not the level of experience we aim to deliver. We also appreciate your comments regarding the recognition of your ALL Accor status, which is extremely important to us. Please be assured that your feedback has been shared with our team so we can review and improve these points. We truly hope to have the opportunity to welcome you again and provide a smoother and more personalized experience. Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 5.0/5

Cilene P. Business - Confirmed reviews ALL

Prezada Cilene, Muito obrigada por compartilhar sua avaliação tão positiva e por sua gentileza em nos conceder a nota máxima em sua experiência no Grand Mercure São Paulo Ibirapuera. Ficamos muito felizes em saber que nossa equipe contribuiu para uma estadia confortável e profissional, proporcionando um atendimento focado na melhor experiência possível para nossos hóspedes. Agradecemos também por destacar o reconhecimento à Beatriz, que certamente ficará muito contente com suas palavras. Será sempre um prazer recebê-la novamente e continuar proporcionando estadias memoráveis. Atenciosamente, Beatriz Miecznikowski Guest Relations

Customer review rating 4.0/5

Petr B. Business - Confirmed reviews ALL

Dear Mr. Petr, Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed the comfort of your accommodation, our breakfast, and the service provided by our team. Positive comments like yours are always very rewarding for us. At the same time, we sincerely apologize for the waiting times you experienced at the reception during check-in and check-out. We truly appreciate your feedback, as comments like yours are essential for us to evaluate improvements in our processes and service efficiency. We hope to have the pleasure of welcoming you again at Grand Mercure São Paulo Ibirapuera and providing you with an even more pleasant experience on your next visit. Kind regards, Beatriz Miecznikowski Guest Relations Team

Customer review rating 5.0/5

Alberto H. Families - Confirmed reviews ALL

Prezado Alberto, Agradecemos imensamente por compartilhar sua experiência conosco e pela excelente avaliação concedida ao Grand Mercure Ibirapuera. Ficamos muito felizes em saber que sua estadia foi tão especial e que o upgrade oferecido como parte da experiência ALL Signature tornou sua hospedagem ainda mais agradável para você e sua esposa. É gratificante saber que os benefícios, o welcome drink, o presente de boas-vindas e o reconhecimento como membro Gold atenderam e até superaram suas expectativas. Também agradecemos pelo carinho ao mencionar Anna, Beatriz e Laura. Será um prazer compartilhar seu reconhecimento com toda a equipe de Guest Relations. Ficamos felizes ainda em saber que nossas iniciativas sustentáveis foram percebidas e valorizadas durante sua experiência conosco. Esperamos ter o prazer de receber vocês novamente em breve para mais momentos memoráveis no Grand Mercure Ibirapuera. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Other web-users rate our hotel

  • 146 reviews 8.7/10 Location
  • 468 reviews 8.2/10 Room
  • 579 reviews 8.4/10 Service
  • 14 reviews 4.3/10 WiFi
  • 296 reviews 9/10 Breakfast
  • 191 reviews 8.1/10 Comfort
  • 183 reviews 7.7/10 Food
  • 173 reviews 7.2/10 Cleanliness

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