Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,477 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Grand Mercure São Paulo Ibirapuera - Image 4
Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,477 reviews

Customer review rating 4.5/5

Jonathan D. O. C. Business - Confirmed reviews ALL

I’ve arrived in the hotel faced a few issues at the reception but as soon as I arrived in the room there’s a letter and complimentary items that was great for a good welcome

Dear Jonathan D. O. C., Thank you for taking the time to share your feedback about your recent stay at Grand Mercure Ibirapuera. We sincerely appreciate your comments and are pleased to know that the welcome amenities and personalized letter in your room helped make your arrival experience more pleasant. Creating thoughtful and welcoming moments for our guests is something we truly value. At the same time, we regret the issues you experienced during check-in and appreciate you bringing them to our attention. Your observations regarding ease of access and WiFi connection are very important and help us identify opportunities for improvement. We are also delighted to know that you enjoyed the accommodation, cleanliness, breakfast, and our sustainability efforts during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon for an even smoother and more enjoyable experience. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 2.5/5

Ilayda E. Business - Confirmed reviews ALL

All the sounds of people passing through the corridor could be heard.

Dear Ilayda E., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Ibirapuera. We sincerely regret that your accommodation did not provide the comfort and quiet environment you expected, especially due to the noise from the corridor. We understand how important a restful stay is, particularly during business trips, and we are sorry for the inconvenience caused. We also appreciate your comments regarding the WiFi connection and cleanliness, as they help us identify important opportunities for improvement. On the other hand, we are pleased to know that you enjoyed our breakfast selection and that your arrival and departure experiences were positive. For a future stay, we would be happy to assist with a quieter room preference whenever possible, to ensure a more comfortable experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again for a much better stay. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 5.0/5

Jose M. V. Business - Confirmed reviews ALL

Good room and Kitchen.

Dear Jose M., Thank you for your kind feedback. We are delighted to know that both the room and our kitchen contributed positively to your stay. It will be a pleasure to welcome you back soon for another enjoyable experience with us. Kind regards, Carolina Barreto Quality and Customer Experience Coordinator

Customer review rating 4.0/5

Julien L. Business - Confirmed reviews ALL

Anna from guest relations is fantastic, able to find wonderful last-minute solutions for leisure activities in São Paulo. One area of improvement for the hotel would be to ensure proper recognition of ALL status (Diamond) during check-in. I had to request a complimentary upgrade myself, which I was initially told was not possible due to supposed unavailability. However, after checking the ALL application in my room, I saw that superior rooms were actually available. After raising the issue, I was then upgraded.

Cher Julien, Nous vous remercions d’avoir partagé votre expérience avec nous. Nous sommes ravis d’apprendre que vous avez passé un bon séjour et que vous avez particulièrement apprécié l’accompagnement de notre équipe Guest Relations, notamment Anna, qui sera très heureuse de votre reconnaissance. C’est également un plaisir de savoir que nos services ont contribué positivement à votre visite à São Paulo. Nous regrettons sincèrement la situation rencontrée lors de votre check-in concernant la reconnaissance de votre statut ALL. Nous comprenons l’importance de ces avantages et sommes désolés pour la manière dont la situation a été initialement traitée, ainsi que pour le désagrément occasionné. Vos commentaires ont été partagés avec notre direction afin de renforcer les procédures de reconnaissance de nos membres, en particulier de niveau Diamond. Nous vous remercions également pour vos remarques concernant le Wi-Fi, les amenities de bienvenue, la salle de sport et la piscine, qui seront prises en compte par nos équipes pour amélioration continue. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience plus fluide et pleinement conforme à vos attentes et aux standards ALL Accor. Cordialement, Beatriz Miecznikowski Analyste Qualité et Expérience Client

Customer review rating 5.0/5

Ana C. F. Couples - Confirmed reviews ALL

it was perfect

Olá Ana C., Que alegria ler seu comentário! Saber que sua estadia conosco foi “perfeita” nos enche de satisfação. É muito gratificante saber que conseguimos tornar sua experiência especial, desde a chegada até a partida, e que nossos cuidados e atenção aos detalhes fizeram diferença. Agradecemos também por destacar nosso time, que ficará ainda mais motivado com suas palavras. Esperamos recebê-la novamente em breve, para mais momentos de conforto, bem-estar e experiências memoráveis em nosso hotel. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Other web-users rate our hotel

  • 150 reviews 8.6/10 Location
  • 475 reviews 8.1/10 Room
  • 591 reviews 8.5/10 Service
  • 16 reviews 2.3/10 WiFi
  • 296 reviews 8.7/10 Breakfast
  • 200 reviews 8.1/10 Comfort
  • 180 reviews 7.5/10 Food
  • 178 reviews 7.2/10 Cleanliness

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