Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,317 reviews

Best price
guarantee
Grand Mercure São Paulo Ibirapuera - Image 1
Grand Mercure São Paulo Ibirapuera - Image 2
Grand Mercure São Paulo Ibirapuera - Image 3
Grand Mercure São Paulo Ibirapuera - Image 4
Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,317 reviews

TripAdvisor Rating  4.3/5  2,434 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Silvia R. P. G. Business - Confirmed reviews ALL

Check in process is very inefficient and takes way too long! Very frustrating

Customer review rating 2.0/5

Daniela P. D. Couples - Confirmed reviews ALL

The room had a strongand terrible smell of cigarettes.

Prezada Daniela P. D., Agradecemos por compartilhar sua avaliação e, principalmente, por nos relatar de forma tão clara o ocorrido durante sua estadia. Lamentamos sinceramente pelo forte odor de cigarro encontrado no quarto. Sabemos o quanto isso compromete o conforto, a sensação de limpeza e a qualidade do descanso, e reconhecemos que essa situação não reflete o padrão de excelência que buscamos oferecer no Grand Mercure São Paulo Ibirapuera. Sua observação já foi direcionada às equipes responsáveis para reforço imediato dos protocolos de inspeção, higienização profunda e controle rigoroso de quartos, especialmente em relação a odores e ao cumprimento da política de não fumar. Esperamos ter a oportunidade de receber você novamente para proporcionar uma experiência condizente com o cuidado, a sofisticação e o conforto que são a essência da nossa hospitalidade. Permanecemos à disposição para acompanhar pessoalmente uma futura estada. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Awesome

TripAdvisor rating 5.0/5

Tayiksk TripAdvisor review

The room was clean and great. The breakfast variety was good. Rodrigo at the reception was very understanding and helpful. We talked about one piece anime. You are also very thoughtful about the writing left in the room. Thank you Camareira Tatiane

Hello, Thank you for sharing your kind feedback with us! We are very happy to know that you enjoyed the clean and comfortable room, as well as the breakfast variety. It is wonderful to hear that Rodrigo at the reception was understanding and helpful, and that your conversation made the experience even more special. We are also glad you noticed the thoughtful note left in the room, and we will be sure to pass along your compliments to our housekeeper Tatiane. Your comments are truly appreciated, and we hope to welcome you back to the Grand Mercure São Paulo Ibirapuera very soon. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Great hotel

TripAdvisor rating 5.0/5

MJ B TripAdvisor review

Hotel is great. Location is great. Staff is friendly. Bed is comfortable. Marcos provides great service during breakfast.

Hello, Thank you very much for taking the time to share your experience with us! We’re delighted to know that you enjoyed the hotel, our location, the comfort of the bed, and the friendliness of our team. We’re especially happy to see your kind words about Marcos and his service during breakfast — your recognition will certainly be shared with him. We look forward to welcoming you back soon at Grand Mercure São Paulo Ibirapuera. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 4.5/5

Jan E. J. C. Business - Confirmed reviews ALL

enjoyed my stay, felt at home cant wait to come back!

Hello Jan E. J. C., Thank you very much for sharing your experience with us. We’re delighted to know that you enjoyed your stay, felt at home, and are already looking forward to returning — this is one of the greatest compliments we can receive. It’s wonderful to see your high scores across the different areas of your stay. We also appreciate your feedback regarding accessibility and the breakfast experience. Comments like yours help us continuously improve, and your observations have been shared with the relevant teams. We’re equally happy to know that our team contributed positively to your visit and that your check-in, room, cleanliness, and check-out were all highlights. We look forward to welcoming you back on your next stay. It will be a pleasure to receive you again. With appreciation, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 161 reviews 8.9/10 Location
  • 436 reviews 8.3/10 Room
  • 561 reviews 8.5/10 Service
  • 17 reviews 1.9/10 WiFi
  • 282 reviews 9.1/10 Breakfast
  • 208 reviews 8.8/10 Comfort
  • 169 reviews 8.3/10 Food
  • 164 reviews 7.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.