Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,374 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,374 reviews

Customer review rating 5.0/5

Carmen M. M. M. Couples - Confirmed reviews ALL

The room and the staff was other level

Dear Carmen, Thank you so much for your wonderful review and for rating your stay 100/100 at Grand Mercure São Paulo Ibirapuera. We are truly delighted to know that your entire stay was fantastic and that both the room and our staff were “another level.” Your kind words mean a great deal to us, especially knowing you are a valued ALL member. It was a pleasure having you with us, and we sincerely hope to welcome you back on your next visit to São Paulo for another exceptional experience. ✨ With appreciation, Beatriz Miecznikowski Quality & Customer Experience Analyst

Customer review rating 4.0/5

Maximilian S. B. J. Families - Confirmed reviews ALL

We upgraded to presidential suite and although it was much bigger it didn’t have an extra room and the pillows were shockingly bad. The bed was massive and comfortable. The breakfast didn’t have much variety and lots of things were not being replaced but the food was very tasty.

Hello, Maximilian, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us better understand how we can improve our guests’ experiences. We are pleased to know that you found the bed spacious and comfortable and that you enjoyed the quality and taste of the breakfast, as well as the service provided by our team during check-in and check-out. At the same time, we sincerely regret that some aspects of your stay did not fully meet your expectations. Your comments regarding the pillows, the lack of additional bedding in the Presidential Suite, the room layout, the décor, the Wi-Fi speed and the breakfast variety and replenishment have been carefully noted and shared with the relevant teams for review and improvement. Please accept our apologies for any inconvenience these points may have caused. Your feedback is extremely valuable to us, especially as it highlights areas where we can enhance comfort and consistency, particularly in our higher-category accommodations. We hope to have the opportunity to welcome you back in the future and provide a more seamless and elevated experience. With appreciation, Laura Gama Guest Relations

Customer review rating 4.5/5

Deborah K. S. Friends - Confirmed reviews ALL

The Grand Mercure was the perfect place to finish out the end of our 2 week vacation in Brazil. The room was spacious and clean. The beds were very comfortable and the shower nice and hot. It was located within walking distance of Parque Ibirapuera where we spent a portion of both days that we were in Sao Paulo. The only issue that we ran into was that the hotel restaurants are closed on Sunday night.

Dear Deborah, Thank you very much for sharing such a wonderful review and for choosing the Grand Mercure São Paulo Ibirapuera to conclude your vacation in Brazil. We are delighted to know that you enjoyed the comfort of your room, the quality of our beds and shower, as well as our privileged location within walking distance of Parque Ibirapuera. We are especially pleased to hear that Adrianne was able to assist you with a late check-out, making your departure day more relaxed. Your kind recognition will certainly be shared with her and our team. Regarding your comment about Sunday evening dining, we truly appreciate your feedback. For clarification, on Sundays our Aquarelle Restaurant operates from 6:30 a.m. to 10:30 a.m. for breakfast and 12:30 p.m. to 3:00 p.m. for lunch, while the Sena Bar is open from 7:00 p.m. to 11:00 p.m.. We value this observation, as it helps us improve the way we communicate this information to our guests. It would be a pleasure to welcome you back on a future visit to São Paulo. With appreciation, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 3.0/5

Shannon R. Solo - Confirmed reviews ALL

Staff were friendly and accommodated my late checkout with ease (all be it - paid for) Unfortunately room ammenities fall short of a true 5 star experience. Minimal bathroom amenities, no robes or slippers, small bugs in the bathroom. The rooms are a great size, breakfast buffet was great (live breakfast station would be even better).

Hello Shannon, Thank you for sharing your detailed feedback. We are glad to hear that our team was friendly and accommodating during your stay, especially with your late checkout. We sincerely apologize for the issues you encountered in your room. Please be assured that we take this very seriously, and your comments will be shared with our team to ensure improvements. We also appreciate your suggestions regarding breakfast and amenities, which help us enhance the guest experience. We hope to have the opportunity to welcome you back and provide a true 5-star experience. Kind regards, Beatriz Miecznikowski Quality & Customer Experience Analyst

Customer review rating 5.0/5

Jorge G. D. J. D. P. Friends - Confirmed reviews ALL

Hotel e equipe local excelentes!

Olá Jorge, Muito obrigada por compartilhar sua experiência! Ficamos felizes em saber que o hotel e nossa equipe local superaram suas expectativas. É sempre gratificante receber feedbacks como o seu, que reconhecem o esforço d. toda a equipe em proporcionar conforto e atenção aos nossos hóspedes. Esperamos recebê-lo novamente em breve no Grand Mercure Ibirapuera para mais momentos especiais. Com apreço, Beatriz Miecznikowski Analista d. Qualidade e Customer Experience

Other web-users rate our hotel

  • 163 reviews 8.5/10 Location
  • 448 reviews 8.3/10 Room
  • 581 reviews 8.5/10 Service
  • 15 reviews 2.6/10 WiFi
  • 291 reviews 8.9/10 Breakfast
  • 204 reviews 8.3/10 Comfort
  • 182 reviews 7.8/10 Food
  • 170 reviews 7.5/10 Cleanliness

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