Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,458 reviews

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Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,458 reviews

Customer review rating 5.0/5

Robert B. Solo - Confirmed reviews ALL

Dear Robert, Thank you for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location, the comfort of our hotel, and the amenities we offer. Your compliments about our team mean a great deal to us, and we will be sure to share your words with everyone. Providing friendly and attentive service is our greatest priority, and it is wonderful to know we made your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure São Paulo Ibirapuera on your next visit. Warm regards, Carolina Barreto Customer Experience Coordinator

Customer review rating 2.0/5

Jiyoo L. Friends - Confirmed reviews ALL

Dear Ms. L., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, I would like to sincerely apologize that your experience did not meet your expectations or the standards we strive to deliver, especially as an ALL Platinum member. I am truly sorry for the inconveniences you encountered with the Wi-Fi connection, the cleanliness of your room upon arrival, the air conditioning, and the mistake made during the registration process at check-in. These situations are not representative of the experience we wish to provide. Please rest assured that your comments have been shared with our Reception, Housekeeping, Engineering, and IT teams so that each point can be carefully reviewed and addressed. Your feedback is extremely valuable and helps us continuously improve our services. We are grateful for your honesty. We sincerely hope to have the chance to welcome you back in the future and provide you with the comfortable and seamless stay you deserve. Warm regards, Beatriz Guest Relations

Customer review rating 5.0/5

Ewa S. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and especially that you enjoyed our breakfast, with its variety of options. It’s also great to hear that you made the most of our gym, tennis courts, and wellness services, especially after a long trip. Your compliments about our team mean a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again soon! Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

Dear Mr., Thank you very much for your detailed feedback. We are pleased to know that you enjoyed the hotel’s décor and your Junior Suite. However, we sincerely regret that other aspects of your experience did not meet your expectations. We apologize for the delay during check-in, especially considering your online check-in, as well as for the lack of warmth in the service provided. This is certainly not the level of experience we aim to deliver. We also appreciate your comments regarding the recognition of your ALL Accor status, which is extremely important to us. Please be assured that your feedback has been shared with our team so we can review and improve these points. We truly hope to have the opportunity to welcome you again and provide a smoother and more personalized experience. Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 5.0/5

Cilene P. Business - Confirmed reviews ALL

Prezada Cilene, Muito obrigada por compartilhar sua avaliação tão positiva e por sua gentileza em nos conceder a nota máxima em sua experiência no Grand Mercure São Paulo Ibirapuera. Ficamos muito felizes em saber que nossa equipe contribuiu para uma estadia confortável e profissional, proporcionando um atendimento focado na melhor experiência possível para nossos hóspedes. Agradecemos também por destacar o reconhecimento à Beatriz, que certamente ficará muito contente com suas palavras. Será sempre um prazer recebê-la novamente e continuar proporcionando estadias memoráveis. Atenciosamente, Beatriz Miecznikowski Guest Relations

Other web-users rate our hotel

  • 145 reviews 8.4/10 Location
  • 464 reviews 8.1/10 Room
  • 579 reviews 8.5/10 Service
  • 14 reviews 4.3/10 WiFi
  • 292 reviews 9/10 Breakfast
  • 186 reviews 7.9/10 Comfort
  • 181 reviews 7.7/10 Food
  • 175 reviews 7.4/10 Cleanliness

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