Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,324 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,324 reviews

TripAdvisor Rating  4.3/5  2,416 reviews

Certificate of excellence 2024

Hotel staff

TripAdvisor rating 5.0/5

Oğulcan A TripAdvisor review

Thanks to Marcos my trip got better. He is a kind and a beautiful soul. The way he treats people is extraordinary. Way to go Marcos! :)

Hello, Thank you very much for sharing your experience with us. We are truly delighted to know that Marcos contributed to making your stay even better. He is indeed a special person — kind, attentive, and genuinely caring — and he will be very happy to receive your recognition. Thank you for highlighting the extraordinary way he treats people. Feedback like yours reinforces our commitment to offering warm, thoughtful, and human-centered hospitality. We hope to have the pleasure of welcoming you back soon for another memorable experience. Warm regards, Beatriz & Laura Guest Relations & Customer Experience

Great staff

TripAdvisor rating 5.0/5

narmu Business - TripAdvisor review

Daniel is so helpful smiling and friendly for breakfast service.All staff at the hotel is so kind and Thank you for everthing

Hello! Thank you for taking the time to share your experience with us. We’re truly pleased to know that your breakfast was made even better by Daniel’s helpful, friendly and smiling service. He will be very happy with your recognition. It’s also wonderful to hear that you felt kindness from all of our staff throughout your stay. Providing a warm and attentive atmosphere is something we value deeply. Thank you once again for your kind words. We look forward to welcoming you back to Grand Mercure São Paulo Ibirapuera for another great experience. Warm regards, Beatriz Miecznikowski Analyst of Quality and Customer Experience

Breakfast.

TripAdvisor rating 5.0/5

southkoreaa TripAdvisor review

Daniel was great. Breaksfast was tasteful. All of the waiters were really good taking care of people. Avocados were delicious.Thanks for everything.

Hello, how are you? Thank you very much for sharing your experience with us. We’re delighted to know that your breakfast was enjoyable and that Daniel, along with our entire team, contributed to a pleasant and well-taken-care-of experience. It’s wonderful to hear that you enjoyed the flavors — especially the avocados — and that our waiters made you feel well looked after throughout your meal. We truly appreciate your kind words and hope to welcome you back soon for another excellent breakfast at Grand Mercure São Paulo Ibirapuera. Warm regards, Beatriz Miecznikowski Analyst of Quality and Customer Experience

Customer review rating 3.0/5

Melissa N. Families - Confirmed reviews ALL

The restaurant for dinner and the breakfast area were both very loud. Room service food was not great. I have asked for an email receipt for my stay as they are paperless and still have not received this.

Hello Melissa, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your room and the cleanliness of the hotel, but we are sorry that your experience in our dining areas did not meet your expectations. Your comments regarding noise, food quality, and the email receipt have been shared with the relevant teams so we can work on improving these aspects. We hope to have the opportunity to welcome you again and provide a more peaceful and enjoyable experience on your next stay. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 5.0/5

Hugo R. A. Business - Confirmed reviews ALL

Estancia agradable, cómodo y limpio.

Hola Hugo, ¡Muchas gracias por compartir su experiencia con nosotros! Nos alegra saber que tuvo una estancia agradable, cómoda y limpia. También agradecemos que haya destacado la atención y amabilidad de nuestro equipo. ¡Esperamos darle la bienvenida nuevamente muy pronto en el Grand Mercure São Paulo Ibirapuera! Con aprecio, Beatriz Miecznikowski Analista de Calidad y Experiencia del Cliente

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Other web-users rate our hotel

  • 159 reviews 8.8/10 Location
  • 434 reviews 8.2/10 Room
  • 565 reviews 8.6/10 Service
  • 17 reviews 1.7/10 WiFi
  • 279 reviews 9.1/10 Breakfast
  • 205 reviews 8.6/10 Comfort
  • 172 reviews 8.2/10 Food
  • 162 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.