Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,326 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,326 reviews

TripAdvisor Rating  4.3/5  2,457 reviews

Thank you

TripAdvisor rating 5.0/5

hilala807 TripAdvisor review

Thank you Marcos for your amazing service and your smile! Such a great experience!

excellent service

TripAdvisor rating 5.0/5

stalk s TripAdvisor review

Marcos provided outstanding service and demonstrated exceptional attentiveness throughout. He was polite, friendly, and highly professional. I would like to express my sincere appreciation for his excellent service.

Hello! Thank you very much for sharing your review with us. We are extremely pleased to hear that Marcos provided excellent service, demonstrating attentiveness, friendliness, and professionalism. Feedback like yours is very important to us, and we will certainly share your kind words with him and with our entire team. We hope to have the pleasure of welcoming you back soon at Grand Mercure São Paulo Ibirapuera. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 5.0/5

Jorge G. D. J. D. P. Friends - Confirmed reviews ALL

Hotel e equipe local excelentes!

Olá Jorge, Muito obrigada por compartilhar sua experiência! Ficamos felizes em saber que o hotel e nossa equipe local superaram suas expectativas. É sempre gratificante receber feedbacks como o seu, que reconhecem o esforço d. toda a equipe em proporcionar conforto e atenção aos nossos hóspedes. Esperamos recebê-lo novamente em breve no Grand Mercure Ibirapuera para mais momentos especiais. Com apreço, Beatriz Miecznikowski Analista d. Qualidade e Customer Experience

Customer review rating 1.5/5

Leodiceia H. Families - Confirmed reviews ALL

Hotel rooms a rather dated / basic. Both room and bathrooms I asked for clothes to be dry cleaned. You washed and damaged. I complained and you fairly compensated However I spent on r$2,000 on laundry. A crazy over priced service. My next hotel Landry will we 75% You are not five start and clearly your pricing strategy is is wrong Breakfast was good though !

Hello Leodiceia, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay, especially with the laundry service. We are glad that the situation was fairly compensated, but we understand that the cost and impact did not meet your expectations. We also appreciate your observations regarding the room, bathroom, dining, and ALL member recognition. Your comments have been shared with the respective teams, as they are essential for us to continuously improve our services and provide experiences that reflect our standards. We hope to have the opportunity to welcome you again and provide a stay that better meets your expectations. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

110

TripAdvisor rating 4.0/5

iwando67 TripAdvisor review

I would like to compliment Daniel. He was working at the breakfast at Tuesday 16, Wednesday 17and Thursday 18 of December. He was kind, polite and helpful throughout. He had also a sense of humor. Daniel keep up the good work.

Hello! Thank you for sharing your feedback and for taking the time to recognize Daniel. We are delighted to know that his kindness, politeness, helpfulness, and sense of humor made such a positive impression during your breakfasts. Your compliments will certainly be shared with him and the team. We truly appreciate your review and hope to welcome you back to the Grand Mercure São Paulo Ibirapuera soon. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 160 reviews 8.9/10 Location
  • 431 reviews 8.3/10 Room
  • 566 reviews 8.4/10 Service
  • 15 reviews 2.6/10 WiFi
  • 279 reviews 9/10 Breakfast
  • 204 reviews 8.6/10 Comfort
  • 165 reviews 7.9/10 Food
  • 161 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.