Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,452 reviews

Best price
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Grand Mercure São Paulo Ibirapuera - Image 1
Grand Mercure São Paulo Ibirapuera - Image 2
Grand Mercure São Paulo Ibirapuera - Image 3
Grand Mercure São Paulo Ibirapuera - Image 4
Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Upper Room, Double Bed

Photo out of - Upper Room, Double Bed

The Superior Room offers apartments with two single beds or king size double bed. It has an integrated office area with WIFI internet, TV, minibar, digital safe and L'Occitane au Brésil amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Accessible room
See availabilities

The Superior Room offers two single beds. It has an integrated office area with top category WIFI internet, two single beds. Rooms are equipped with integrated office area, minibar and digital safe.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive room ideal for business stay. With 355 sq. ft. (33m²), with an integrated office area with WIFI and digital safe, as well as double king size bed, TV, minibar and L'Occitane au Brésil amenities.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This Superior Room is adapted for people with reduced mobility. It has an integrated office area with WIFI internet, TV, minibar, digital safe and L'Occitane au Brésil amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Illy coffee machine
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The family room offers a king size bed and one single bed for children aged 12 or under. Internet Wi-Fi, Smart TV, minibar, digital safe and L'Occitane au Bresil amenities.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Illy coffee machine
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite with Ibirapuera Park View

Photo out of - Junior Suite with Ibirapuera Park View

Jr. suite offers a view of Ibirapuera's Park with natural light. The 355 sq. ft. room has king double bed, L'Occitane au Brésil amenities, living room, TV, minibar, safe, workdesk, WIFI and coffee.

  • Views:

    Park view

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Grand Suíte

Photo out of - Grand Suíte

The Grand Suite has two bedrooms with king-size beds, special amenities, TV, minibar, safe, work desk + WiFi. Master suite with a view of Ibirapuera Park and jacuzzi, while the second overlooks the city.

  • Views:

    Park view

Max. number of persons
4
Area
From 129 m² / 1388 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Deluxe Suite is an excellent leisure travel accommodation and the best choice for pet stay. It has balcony, living room, TV, sofa and minibar,L'Occitane au Brésil amenities, digital safe, WIFI.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 219 rooms
  • 11 rooms for people with reduced mobility
  • 12 connecting rooms
  • 218 non-smoking rooms
  • 21 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

12 Meeting rooms

Business Center

  • Business center with support staff

Well-being

POOL

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Tennis Additional charge

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 64 BRL 64 BRL Per day
  • Parking for a month
  • Parking for a week

BOULANGERIE GRAND MERCURE

Photo out of - BOULANGERIE GRAND MERCURE

The Mercure Boulangerie offers French specialties, such as croissants, brioches, quiches and cakes that can be enjoyed in the hotel's lobby or alfresco on the terrace.

Cooking style
Cafe
Capacity
50
Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 São Paulo, Brazil
Telephone +55 11 3201-0888
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Soft drinks

The Mercure Boulangerie offers French specialties, such as croissants, brioches, quiches and cakes that can be enjoyed in the hotel's lobby or alfresco on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,452 reviews

Customer review rating 5.0/5

Alexandre P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Bianca F. Couples - Confirmed reviews ALL

Dear Ms. Bianca, Thank you very much for sharing such a lovely review! We are delighted to know that your experience was once again so special and that you continue to enjoy staying with us. It is a great pleasure to know that our hotel, comfort, cleanliness, location, and especially our breakfast contributed to a perfect stay. Thank you as well for your kind words about Wendel, Gabriela, Ronaldo, Luara, and Luana. We will be sure to share your compliments with the entire team — I am certain they will be very happy to know how much they contributed to making your experience so special. We look forward to welcoming you back very soon for another wonderful stay! Warm regards, Beatriz Miecznikowski Guest Relations

Customer review rating 5.0/5

Estevao C. Couples - Confirmed reviews ALL

Dear Estevao, Thank you for sharing your kind feedback with us. We are delighted to know that you enjoyed the cozy atmosphere, our friendly team and especially our breakfast. It is wonderful to hear that you had such a relaxing experience during your stay. We hope to welcome you back soon for another pleasant and memorable stay at the Grand Mercure São Paulo Ibirapuera. Warm regards, Anna Maia Guest Relations

Customer review rating 0.5/5

Joshua V. D. S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Robert B. Solo - Confirmed reviews ALL

Dear Robert, Thank you for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location, the comfort of our hotel, and the amenities we offer. Your compliments about our team mean a great deal to us, and we will be sure to share your words with everyone. Providing friendly and attentive service is our greatest priority, and it is wonderful to know we made your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure São Paulo Ibirapuera on your next visit. Warm regards, Carolina Barreto Customer Experience Coordinator

Customer review rating 5.0/5

Bianca F. Couples - Confirmed reviews ALL

Staff amazing! The Hotel is beautiful, comfortable, clean, very good location, etc. Wendel, Gabriela, Ronaldo, Luara, Luana, all these guys are perfect! Breakfast in incredible! I really love this place!

Dear Ms. Bianca, Thank you very much for sharing such a lovely review! We are delighted to know that your experience was once again so special and that you continue to enjoy staying with us. It is a great pleasure to know that our hotel, comfort, cleanliness, location, and especially our breakfast contributed to a perfect stay. Thank you as well for your kind words about Wendel, Gabriela, Ronaldo, Luara, and Luana. We will be sure to share your compliments with the entire team — I am certain they will be very happy to know how much they contributed to making your experience so special. We look forward to welcoming you back very soon for another wonderful stay! Warm regards, Beatriz Miecznikowski Guest Relations

Customer review rating 5.0/5

Estevao C. Couples - Confirmed reviews ALL

Relaxing experience!

Dear Estevao, Thank you for sharing your kind feedback with us. We are delighted to know that you enjoyed the cozy atmosphere, our friendly team and especially our breakfast. It is wonderful to hear that you had such a relaxing experience during your stay. We hope to welcome you back soon for another pleasant and memorable stay at the Grand Mercure São Paulo Ibirapuera. Warm regards, Anna Maia Guest Relations

Customer review rating 0.5/5

Joshua V. D. S. Business - Confirmed reviews ALL

I could not sleep both nights due to high levels of noise on floors above. The Internet didn’t work the whole first day. The phone didn’t work to contact reception. I was changed rooms and woken up again. I would like to speak with a manager

Customer review rating 5.0/5

Robert B. Solo - Confirmed reviews ALL

Everyone there was very helpful and friendly, and the amenities of the hotel were very nice.

Dear Robert, Thank you for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location, the comfort of our hotel, and the amenities we offer. Your compliments about our team mean a great deal to us, and we will be sure to share your words with everyone. Providing friendly and attentive service is our greatest priority, and it is wonderful to know we made your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure São Paulo Ibirapuera on your next visit. Warm regards, Carolina Barreto Customer Experience Coordinator

Customer review rating 2.0/5

Jiyoo L. Friends - Confirmed reviews ALL

Wifi was unstable and slow to the point of being non-existent. Front desk staff got my friend’s name wrong on the registration form after having been handed her ID. Housekeeping had missed rubbish on the floor left by the previous guest and I had to ask for more thorough cleaning. Air conditioning was weak throughout the stay, despite us having set it to the lowest and asked for maintenance. Lobby bar TV was set to a rotating list of music videos on Youtube but it was not Youtube Premium so we had to listen to ads after each song. Guest Relations and bellhops were very helpful and kind, but the stay itself was unsatisfactory.

Dear Ms. L., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, I would like to sincerely apologize that your experience did not meet your expectations or the standards we strive to deliver, especially as an ALL Platinum member. I am truly sorry for the inconveniences you encountered with the Wi-Fi connection, the cleanliness of your room upon arrival, the air conditioning, and the mistake made during the registration process at check-in. These situations are not representative of the experience we wish to provide. Please rest assured that your comments have been shared with our Reception, Housekeeping, Engineering, and IT teams so that each point can be carefully reviewed and addressed. Your feedback is extremely valuable and helps us continuously improve our services. We are grateful for your honesty. We sincerely hope to have the chance to welcome you back in the future and provide you with the comfortable and seamless stay you deserve. Warm regards, Beatriz Guest Relations

Customer review rating 5.0/5

Ewa S. Business - Confirmed reviews ALL

I loved the breakfasts! Everyday there was something new served among all other delicious options. The big plus is the gym (and tennis courts if someone wants) and the possibility to book variety of massages including drenage lymphatic which after 12 h flight is a must! Not to mention very friendly staff! Thank you !

Dear Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and especially that you enjoyed our breakfast, with its variety of options. It’s also great to hear that you made the most of our gym, tennis courts, and wellness services, especially after a long trip. Your compliments about our team mean a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again soon! Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

The hotel was well maintained and a lovely decor. We had a junior suite which was very nice. I am an All Accor platinum level, plus an All Accor+ Explorer, but I didn't feel there was any recognition of that during my stay, other than a welcome letter and some sweets and a free drink for each of us from a limited selection.

Dear Mr., Thank you very much for your detailed feedback. We are pleased to know that you enjoyed the hotel’s décor and your Junior Suite. However, we sincerely regret that other aspects of your experience did not meet your expectations. We apologize for the delay during check-in, especially considering your online check-in, as well as for the lack of warmth in the service provided. This is certainly not the level of experience we aim to deliver. We also appreciate your comments regarding the recognition of your ALL Accor status, which is extremely important to us. Please be assured that your feedback has been shared with our team so we can review and improve these points. We truly hope to have the opportunity to welcome you again and provide a smoother and more personalized experience. Kind regards, Carolina Barreto Quality & Customer Experience Coordinator

Customer review rating 5.0/5

Cilene P. Business - Confirmed reviews ALL

The team of Grand Mercure is very focused to offer a great experience to guests..

Prezada Cilene, Muito obrigada por compartilhar sua avaliação tão positiva e por sua gentileza em nos conceder a nota máxima em sua experiência no Grand Mercure São Paulo Ibirapuera. Ficamos muito felizes em saber que nossa equipe contribuiu para uma estadia confortável e profissional, proporcionando um atendimento focado na melhor experiência possível para nossos hóspedes. Agradecemos também por destacar o reconhecimento à Beatriz, que certamente ficará muito contente com suas palavras. Será sempre um prazer recebê-la novamente e continuar proporcionando estadias memoráveis. Atenciosamente, Beatriz Miecznikowski Guest Relations

Customer review rating 4.0/5

Petr B. Business - Confirmed reviews ALL

frequently longer waits for receptionist, otherwise all was fine, good service, good breakfast

Dear Mr. Petr, Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed the comfort of your accommodation, our breakfast, and the service provided by our team. Positive comments like yours are always very rewarding for us. At the same time, we sincerely apologize for the waiting times you experienced at the reception during check-in and check-out. We truly appreciate your feedback, as comments like yours are essential for us to evaluate improvements in our processes and service efficiency. We hope to have the pleasure of welcoming you again at Grand Mercure São Paulo Ibirapuera and providing you with an even more pleasant experience on your next visit. Kind regards, Beatriz Miecznikowski Guest Relations Team

Customer review rating 5.0/5

Alberto H. Families - Confirmed reviews ALL

As part of the ALL Signature experience, I was offered a room upgrade that was really pleasant for me and my wife

Prezado Alberto, Agradecemos imensamente por compartilhar sua experiência conosco e pela excelente avaliação concedida ao Grand Mercure Ibirapuera. Ficamos muito felizes em saber que sua estadia foi tão especial e que o upgrade oferecido como parte da experiência ALL Signature tornou sua hospedagem ainda mais agradável para você e sua esposa. É gratificante saber que os benefícios, o welcome drink, o presente de boas-vindas e o reconhecimento como membro Gold atenderam e até superaram suas expectativas. Também agradecemos pelo carinho ao mencionar Anna, Beatriz e Laura. Será um prazer compartilhar seu reconhecimento com toda a equipe de Guest Relations. Ficamos felizes ainda em saber que nossas iniciativas sustentáveis foram percebidas e valorizadas durante sua experiência conosco. Esperamos ter o prazer de receber vocês novamente em breve para mais momentos memoráveis no Grand Mercure Ibirapuera. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 5.0/5

Marcel L. V. B. Families - Confirmed reviews ALL

Ok

Prezado Marcel, Agradecemos por compartilhar sua avaliação e pela excelente pontuação concedida ao Grand Mercure Ibirapuera. Ficamos felizes em saber que sua experiência foi positiva em todos os aspectos da hospedagem, desde a reserva até o check-out. É muito gratificante saber que nossa equipe, acomodações, limpeza, café da manhã e serviços atenderam às suas expectativas. Esperamos ter o prazer de receber você e sua família novamente em uma próxima oportunidade para mais uma estadia agradável conosco. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 4.5/5

Jonathan D. O. C. Business - Confirmed reviews ALL

I’ve arrived in the hotel faced a few issues at the reception but as soon as I arrived in the room there’s a letter and complimentary items that was great for a good welcome

Dear Jonathan D. O. C., Thank you for taking the time to share your feedback about your recent stay at Grand Mercure Ibirapuera. We sincerely appreciate your comments and are pleased to know that the welcome amenities and personalized letter in your room helped make your arrival experience more pleasant. Creating thoughtful and welcoming moments for our guests is something we truly value. At the same time, we regret the issues you experienced during check-in and appreciate you bringing them to our attention. Your observations regarding ease of access and WiFi connection are very important and help us identify opportunities for improvement. We are also delighted to know that you enjoyed the accommodation, cleanliness, breakfast, and our sustainability efforts during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon for an even smoother and more enjoyable experience. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 2.5/5

Ilayda E. Business - Confirmed reviews ALL

All the sounds of people passing through the corridor could be heard.

Dear Ilayda E., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Ibirapuera. We sincerely regret that your accommodation did not provide the comfort and quiet environment you expected, especially due to the noise from the corridor. We understand how important a restful stay is, particularly during business trips, and we are sorry for the inconvenience caused. We also appreciate your comments regarding the WiFi connection and cleanliness, as they help us identify important opportunities for improvement. On the other hand, we are pleased to know that you enjoyed our breakfast selection and that your arrival and departure experiences were positive. For a future stay, we would be happy to assist with a quieter room preference whenever possible, to ensure a more comfortable experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again for a much better stay. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 5.0/5

Jose M. V. Business - Confirmed reviews ALL

Good room and Kitchen.

Dear Jose M., Thank you for your kind feedback. We are delighted to know that both the room and our kitchen contributed positively to your stay. It will be a pleasure to welcome you back soon for another enjoyable experience with us. Kind regards, Carolina Barreto Quality and Customer Experience Coordinator

Customer review rating 4.0/5

Julien L. Business - Confirmed reviews ALL

Anna from guest relations is fantastic, able to find wonderful last-minute solutions for leisure activities in São Paulo. One area of improvement for the hotel would be to ensure proper recognition of ALL status (Diamond) during check-in. I had to request a complimentary upgrade myself, which I was initially told was not possible due to supposed unavailability. However, after checking the ALL application in my room, I saw that superior rooms were actually available. After raising the issue, I was then upgraded.

Cher Julien, Nous vous remercions d’avoir partagé votre expérience avec nous. Nous sommes ravis d’apprendre que vous avez passé un bon séjour et que vous avez particulièrement apprécié l’accompagnement de notre équipe Guest Relations, notamment Anna, qui sera très heureuse de votre reconnaissance. C’est également un plaisir de savoir que nos services ont contribué positivement à votre visite à São Paulo. Nous regrettons sincèrement la situation rencontrée lors de votre check-in concernant la reconnaissance de votre statut ALL. Nous comprenons l’importance de ces avantages et sommes désolés pour la manière dont la situation a été initialement traitée, ainsi que pour le désagrément occasionné. Vos commentaires ont été partagés avec notre direction afin de renforcer les procédures de reconnaissance de nos membres, en particulier de niveau Diamond. Nous vous remercions également pour vos remarques concernant le Wi-Fi, les amenities de bienvenue, la salle de sport et la piscine, qui seront prises en compte par nos équipes pour amélioration continue. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience plus fluide et pleinement conforme à vos attentes et aux standards ALL Accor. Cordialement, Beatriz Miecznikowski Analyste Qualité et Expérience Client

Customer review rating 5.0/5

Ana C. F. Couples - Confirmed reviews ALL

it was perfect

Olá Ana C., Que alegria ler seu comentário! Saber que sua estadia conosco foi “perfeita” nos enche de satisfação. É muito gratificante saber que conseguimos tornar sua experiência especial, desde a chegada até a partida, e que nossos cuidados e atenção aos detalhes fizeram diferença. Agradecemos também por destacar nosso time, que ficará ainda mais motivado com suas palavras. Esperamos recebê-la novamente em breve, para mais momentos de conforto, bem-estar e experiências memoráveis em nosso hotel. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 5.0/5

Alan L. Business - Confirmed reviews ALL

Friendly, helpful staff.

Hello Alan, Thank you very much for sharing your experience! We are delighted to hear that our team, especially Rafael, made your stay enjoyable. Feedback like yours motivates us to continue providing attentive and high-quality service. We look forward to welcoming you again soon at Grand Mercure São Paulo Ibirapuera! Warm regards, Beatriz Miecznikowski Guest Experience Analyst

Customer review rating 0.5/5

Michael W. Business - Confirmed reviews ALL

(1) on check-out I was promised to receive invoice by mail - did not happen - I asked via mail - received invoice with wrong address - since then silence (2) on chek-out I wanted to pay in BRL - check out team confirmed - but I was charged in EUR at a ridiculous rate

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your check-out process. What you described regarding the invoice and the currency charge is far from the standard we strive to deliver, and we fully understand your frustration. We regret that the invoice was not sent as promised, and that when it was, it contained incorrect information and lacked proper follow-up. Additionally, the situation involving the currency conversion at check-out is particularly concerning, especially as you had clearly requested to be charged in BRL. This does not reflect our procedures nor the level of transparency we aim to provide. As mentioned, our team has already reached out to you via email to address both matters in detail and to ensure the necessary corrections and clarifications are properly handled. Please rest assured that we are internally reviewing this situation with our team to prevent any recurrence. We truly appreciate your positive remarks regarding our team, breakfast, and overall hotel structure, and we are sorry that these aspects were overshadowed by the issues faced at departure. We hope to have the opportunity to restore your confidence in us in the future. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 5.0/5

Graciela M. Friends - Confirmed reviews ALL

I think was a very nice experience and yes I will be back

Hello, Graciela! Thank you very much for sharing your experience with us. We are truly delighted to know that your stay was excellent and that your first visit with your group was filled with such positive moments. It is very rewarding to hear that our service, cleanliness, and breakfast met your expectations. We especially appreciate your kind recognition of our team, particularly the kitchen staff and the housekeeping team who promptly assisted you with the door situation, gestures like these reflect our commitment to taking care of every detail of our guests’ experience. We are also very pleased to know that our sustainability initiatives were noticed and valued during your stay. It will be a great pleasure to welcome you back soon. Our doors will always be open to provide you with more special experiences! Warm regards, Beatriz Miecznikowski Quality & Customer Experience Analyst

Other web-users rate our hotel

  • 144 reviews 8.5/10 Location
  • 465 reviews 7.5/10 Room
  • 581 reviews 8.5/10 Service
  • 15 reviews 2.8/10 WiFi
  • 287 reviews 9/10 Breakfast
  • 188 reviews 7.6/10 Comfort
  • 183 reviews 7.5/10 Food
  • 170 reviews 6.4/10 Cleanliness

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