Novotel Paris 13 Porte d'Italie

Novotel Paris 13 Porte d'Italie 4 stars

Customer review rating (ALL Rating) 3.5/5 781 reviews

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Hotel extras

  • Bar with beers

  • Easy access by car, pay garage parking. Electric car charging.

  • 656 yards from the Metro and tram Direct access to Paris and Orly Airport

  • 3 meeting rooms with natural light

  • Contemporary and modular rooms with Free WiFi Reception is open 24/7

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris 13 Porte d'Italie

22 rue Voltaire
94270 LE KREMLIN BICETRE
France

GPS:48.816057, 2.364374

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BEER KORNER

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine. Take a moment to relax in the restaurant or in your room.

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Our rooms have a shower and bathtub with separate WC. Free WIFI. Discover our Executive rooms with wellness kit with bathrobes and slippers, Nespresso coffee machine and complimentary minibar to ensure your comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  781 reviews

TripAdvisor Rating  3.5/5  856 reviews

TERRIBLE

TripAdvisor rating 1.0/5

Brad S TripAdvisor review

Both me and my partner arrived at the hotel on Thursday, 1st of December and was greeted by rude hotel staff who asked for extra money without giving us any reasoning. We found that room was dirty, bed sheets had clearly not been changed and under the bed was dirty. With that being said, the towels were changed daily and the bed was made daily, so it looked as though things was starting to look better for the hotel. However, on the last day while waiting for our transport to airport in lounge, I tapped my girlfriend on the head with an empty water bottle of water, to then be rudely approached by a male member of the hotel staff who told me to ‘get out of my seat’ and ‘come over here’, he then proceeded to get in my face and said he will kick me out for my antisocial behaviour, embarrassing me and my girlfriend in front a full reception. It made it even worse as his breath stunk .This is not a 4 star hotel, it is barely a 2 star. I highly recommend you save your money and do not book here!

4* Hotel - 2* price - Great value for money.

TripAdvisor rating 4.0/5

wjs018 Families - TripAdvisor review

Great hotel, cheap, clean, food & staff OK. South of Paris, little trek to get into the centre, just a metro ride away. Great find for the price, could not want any more. Bar was shut by 11.00 pm so could not get a drink on return to hotel. Breakfast serving shut at 9.30 am, both of these a little early.

Non-reply after malfunctioning car parking shutter door damaged car

Customer review rating 0.5/5

Meagan Families - Confirmed reviews ALL

I have received 2 generic emails over the last week, as well as an one-liner email reply when I asked for confirmation of a contact name. However, to date no one has responded to the communication sent to the hotel regarding an incident a week ago during our stay. I am fully aware that there is footage and that the manager on duty viewed it (and another staff member also inspected the damage to the car) - but that is as far as it has gone. Since leaving the hotel no one has responded to emails regarding the matter, nor any acknowledgment that the matter is being looked into for resolution - or to find out if our family were emotionally fine after the incident.

Bad Service, dirty and unfriendly reception - will never come to this hotel

Customer review rating 0.5/5

Kevin Friends - Confirmed reviews ALL

Safe box was error (2 times). The first time was repaired by reception. The second time was in the evening. We called reception but a reception women explained very angry "It is not my job, i can not do. Wait until next day". But passport was in the safe box. A reception woman left after explaning "I will do not anything because i can not repair :(

Dear Linh Dan N., Thank you for taking the time to tell us about your experience at the Novotel Paris 13 Porte d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David

So so

Customer review rating 2.5/5

Hakan Y. Families - Confirmed reviews ALL

Good location Good personnel Not well cleanliness Smell of moisture

Dear HAKAN Y., Thank you for taking the time to tell us about your experience at the Novotel Paris 13 Porte d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David

In partnership with TripAdvisor

Other web-users rate our hotel

  • 308 reviews 7.4/10 Location
  • 810 reviews 4.2/10 Room
  • 471 reviews 6.7/10 Service
  • 15 reviews 2.9/10 WiFi
  • 538 reviews 4.1/10 Comfort
  • 262 reviews 3.7/10 Cleanliness
  • 234 reviews 7.1/10 Breakfast
  • 114 reviews 3.8/10 Vibe

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