Novotel Paris 13 Porte d'Italie Hotel 4 stars

I stayed for 17 days during a business trip in February. The location of the hotel was great for me as well as availability of parking garage. However most of the staff even at the reception had issues to understand english and I received different answers from different people regarding room extension, laundry etc. The cleaning team wasn't really cleaning well - they haven't vacuumed the floor even once during my almost 3 week stay. In general cleanliness was a low point. Another one was temperature. Room was too hot most of the time and AC didn't work - any setting was blowing just more hot air. Windows unopenable.

Noisy, hot, bar staff unprofessional. Room thermostats do not work many complaints received with no response to improve situation. Stayed for 3 days 2 nights. Shower pressure very weak and lifts temperamental. One towel for 2 people?! Beds not made. The hotel should be closed - not even close to a normal Novotel experience. Never again.

Room was good, location good for sporting venue, breakfast very good. Facilities good. We had 1 issue- The air conditioning in the room would only supply hot air. The room was very hot (ie we were sweating). I raised this at reception but just got given a fan. This did not cool the room and it is not possible to open the window. Rather than go through the hassle of switching rooms ( we had lots of bags) we put up with the heat but this is not something we should have to do. We stayed in room 618.

Your staff is excellent and the food served was good. Our family has a total of three rooms and all of them were very very warm. Staff was helpless to fix the issue. We turned the thermostats as low as possible then off to no effect. We borrowed fans from the front desk which helped slightly but based on this, cannot recommend this property.

Electronic key cards always worked the bedroom door and almost never the lift. Was driving all the guests mad!

Not only ideally situated but very friendly

Excellent stay, we are enjoy of facility in the hotel and very good breakfast. this hotel is improved too much compare with last year.

Hotel was a little further from the centre of Paris then we had imagined. Through no fault of the Hotel, travel was difficult due to the Rail Strike, it cost us a lot more as we had to use taxis. Our second room, my daughters was so hot as there was no way of cooling the room which made it difficult for the children to sleep, reception did supply a fan for the second night which was helpful The door keys were a bit erratic, I think we had about 6 or 7 keys during our stay as they seem to work only for a couple of times. Having said all this, we did have an enjoyable stay, and the children really enjoyed Disney World. We have no complaints, just observations that you may want to know about.

We only wish to inform that it is appreciated if more English is spoken with tourists

Stayed in this hotel with family to visit Paris. Unfortunately there was strike and most of public transport was closed during this time. However staff was very helpful to guide how to get our ways. We had good time despite this but of destruction

When we arrived warm welcome from the reception and person who serving he upgrade the room as complacently. Easy access local high street metro 5-8 mins walk breakfast is average compare other Novotel I been thought

I had a great stay however the temperature control in my room was non-existent. My room was very hot and uncomfortable and despite turning the thermostat way down I could not reduce the temperature. Understandably the levers to open the window had been removed and thus I could not get reprieve. Consequently I did not sleep well because it was WAY too hot. Concerns were mentioned to the front desk however it appeared that nothing was done to resolve the problem. Otherwise the hotel had excellent service with courteous employees.

The rooms seem to be not as well kept as last year, dripping shower, ripped wallpaper, temperature in room uncontrollable, black marks inbetween tiles.

Almost everything was good. I have only one major complaint, the rooms were too hot and we had no control over the temperature (I was there with a group, so it is not just my room). Management could not do anything about it. The thermostats were not functioning. It would also be nice if there were Kleenexes in the bathrooms.

see title: during check in the person behind the desk denied that my booking was 'breakfast included', although I had an e-mail that stated the opposite. Another person helped me further, because the first one didn't speak English. So, problem solved, I thought.... After staying in a room that was far too hot, I checked out and surprise, surprise: they wanted to bill me for the breakfast again (3 x 18 Euro). Again, intense discussions with the hotel representative. Similar incident with one of my colleague. Unbelievably annoying. Finally it was solved, but it took much too long.