Novotel Paris 13 Porte d'Italie

Both me and my partner arrived at the hotel on Thursday, 1st of December and was greeted by rude hotel staff who asked for extra money without giving us any reasoning. We found that room was dirty, bed sheets had clearly not been changed and under the bed was dirty. With that being said, the towels were changed daily and the bed was made daily, so it looked as though things was starting to look better for the hotel. However, on the last day while waiting for our transport to airport in lounge, I tapped my girlfriend on the head with an empty water bottle of water, to then be rudely approached by a male member of the hotel staff who told me to ‘get out of my seat’ and ‘come over here’, he then proceeded to get in my face and said he will kick me out for my antisocial behaviour, embarrassing me and my girlfriend in front a full reception. It made it even worse as his breath stunk .This is not a 4 star hotel, it is barely a 2 star. I highly recommend you save your money and do not book here!

Great hotel, cheap, clean, food & staff OK. South of Paris, little trek to get into the centre, just a metro ride away. Great find for the price, could not want any more. Bar was shut by 11.00 pm so could not get a drink on return to hotel. Breakfast serving shut at 9.30 am, both of these a little early.

I have received 2 generic emails over the last week, as well as an one-liner email reply when I asked for confirmation of a contact name. However, to date no one has responded to the communication sent to the hotel regarding an incident a week ago during our stay. I am fully aware that there is footage and that the manager on duty viewed it (and another staff member also inspected the damage to the car) - but that is as far as it has gone. Since leaving the hotel no one has responded to emails regarding the matter, nor any acknowledgment that the matter is being looked into for resolution - or to find out if our family were emotionally fine after the incident.

Safe box was error (2 times). The first time was repaired by reception. The second time was in the evening. We called reception but a reception women explained very angry "It is not my job, i can not do. Wait until next day". But passport was in the safe box. A reception woman left after explaning "I will do not anything because i can not repair :(

Good location Good personnel Not well cleanliness Smell of moisture