Novotel Paris 13 Porte d'Italie Hotel 4 stars

I had a businees travel to Paris and I stayed one night at the Novotel Porte d'Italie. It was a very pleasant stay. Very clean, nice rooms, very good breakfast, but the best was the staff (focused, fast and incredibly friendly).

We enjoyed our stay at the hotel, it was clean and staff friendly.

The atmosphere was okay but the rooms were not spacious, and not very tidy as i was expecting from a Novotel hotel.

Great rooms, good location within five minutes of public transport.

A good Novotel, a bit out of downtown but metro station is at 5 minutes walk, and tram brings you directly in front of Exhibition center in Porte de Versailles. Breakfast at good Novotel standard, clean rooms. The gym room is small, but it's there , in case you find nothing to do in Paris.

Bathroom was dirty. Bathtub dirt, long hairs on bathroomfloor, toothpaste on wall, tissues in wallholder not sorted. I needed to take quick shower due to other appintment, did this in shower, was not really dirty. Hotelreception was informed by myself (silver Accor member) => reaction: „sorry, but you have taken shower so we can not give you an other room......we are booked out, but will inform housemaid tomorrow“. Nothing else... Next morning I told reception, but they found no notification in the „complaint“ book. Also there, no question how to compensate or anything. SERVICE= ZERO.

I had a really enjoyable experience in Novotel Porte d'Italie. The room was clean, quiet and spacious. The breakfast was great and staff extremely helpful. I will definitely come back!

Nice bar, friendly staff

positive: great price/value ratio; fine buffet type breakfast; comfort bed;clean and nice room;friendly and helpful staff; good location (minor) negative: no handle to open window and let natural fresh air in no single blanket was available for children on sofa bed, only double blanket was available overall: very pleasant stay, thank you!

Some staff excellent some staff with extremely bad attitude

Hotel is nice and clean and quite, but reception staff are not as helpful as i expected tried ringing reception ,they pick phone up and just left me hanging, Staff on mobile phone and not concentrating when taking orders at the bar, House keeping never left water, even when i left a note and even after requesting at reception . Breakfast expensive, should have two styles to make it more affordable, also congested at toast area as also cooking owe eggs are in the same place. Please understand its only a handful of your staff as others I could say were outstanding. Still room for improvement.

The receptionist was incompetent. Asked me to pay my bill despite thenfactbthat I had paid online already and upon my insistence, he check and then said yes u don't need to pay, without being apologetic. We check in late and there was no water in the room, the receptionist clearly said that he does not have any water to drink n can't do anything about it. No shampoo in the washroom. Double bed was actually 2 single beds placed close. We stayed a day before in Novotel near Orly airport and their was a massive difference between their staff/management/politness/hospitality, it's just that this hotel was near the main city competitively n we moved.

Nice renovation, clean, good breakfast.

Bag stolen in restaurant, the staff is not very helpful at all

Room was clean and comfortable. Housekeeping was efficient and helpful Air conditioning in room 703 did not work. Trying to arrange Room service at 2200 was impossible. Room service did not answer phone..Called reception who phoned back and put me through to room service who again did not answer. After 40 minutes ended up going down to arrange room service. Lift key kept failing and needling reset. Often reception only had 1 person or left unattended.