Novotel Paris 13 Porte d'Italie 4 stars

Customer review rating (ALL Rating) 4.2/5 741 reviews

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Novotel Paris 13 Porte d'Italie - Image 1
Novotel Paris 13 Porte d'Italie - Image 2
Novotel Paris 13 Porte d'Italie - Image 3
Novotel Paris 13 Porte d'Italie - Image 4
22 rue Voltaire, 94270 LE KREMLIN BICETRE, France

Description

Hotel extras

  • Modern and modular room under renovation, free WiFi, 24/7 reception desk

  • Easy access by car, paid covered private parking lot.

  • 656 yards from the metro and tram Direct access to Paris and Orly Airport

  • 1 meeting room with natural light

  • Green Key certification 2025

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

1 queen bed Superior and 1 single sofa

Photo out of - 1 queen bed Superior and 1 single sofa

Completely renovated and extremely modern and comfortable, the new Novotel room is perfect for a pleasant stay. Equipped with a shower and a double bed 160x200, it is ideal for a small family.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Completely renovated and extremely modern and comfortable, the new Novotel room is perfect for a pleasant stay. Equipped with a shower and double bed 160x200, it is ideal for up to 4 people.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special treats designed especially for you, the fully renovated Executive Room welcomes you as a VIP. Mini-bar, Nespresso tea/coffee courtesy tray, shower, well-being kit with bathrobe and slippers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The fully renovated Executive Room offers a VIP welcome with special perks designed just for you. Free mini-bar, courtesy tray with tea & Nespresso coffee, shower, well-being kit with bathrobe & slippers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special treats designed especially for you, the fully renovated Executive Room welcomes you as a VIP. Mini-bar, Nespresso tea/coffee courtesy tray, shower, well-being kit with bathrobe and slippers.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special treats designed especially for you, our fully renovated studio welcomes you as a VIP. Mini-bar, Nespresso tea/coffee courtesy tray, shower, well-being kit with bathrobe and slippers.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Paris 13 Porte d'Italie

22 rue Voltaire
94270 LE KREMLIN BICETRE
France

GPS:48.816057, 2.364374

Telephone
Fax +33 1 45 21 12 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 87 rooms
  • 3 rooms for people with reduced mobility
  • 18 family rooms
  • 3 connecting rooms
  • 87 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Children''s TV Channels

Well-being

FITNESS CENTER

  • On site
  • On site
  • Indoor parking
  • Private
  • 55 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.78 m / 5.9 ft

  • Parking pricing: 18.00 € 18 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

BEER KORNER

Photo out of - BEER KORNER

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine. Take a moment to relax in the restaurant or in your room.

Cooking style
Bistro
Capacity
50
Accessibility
Accessible service
22 rue Voltaire, 94270 Le Kremlin Bicetre, France
Telephone +33 1 45 21 19 09
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine. Take a moment to relax in the restaurant or in your room.

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

2 options according to your taste: City Breakfast at the bar with a hot drink, pastries and orange juice; Morning Buffet in the restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  741 reviews

Customer review rating 3.0/5

Tania S. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris 13 Porte d'Italie. I am pleased to hear that you appreciated our location, secure parking, and found our breakfast satisfactory. It is also encouraging to know that our staff was helpful during your visit. I sincerely apologize for the oversight regarding your room setup upon arrival and the housekeeping concerns you experienced. We strive to ensure that every guest's needs are met, and I regret that we fell short in this instance. Your feedback is invaluable as it helps us improve our services for future guests. Thank you once again for your insights, and I hope to welcome you back to our hotel under more favorable circumstances in the future. Best regards, Jean-Philippe

Customer review rating 5.0/5

Shahid R. Families - Confirmed reviews ALL

Tak for dine venlige ord vedrørende dit nylige ophold på Novotel Paris 13 Porte d'Italie. Det glæder os at høre, at du fandt dit værelse rent og komfortabelt, og at vores personale gav dig venlig og hjælpsom service. Vi er glade for, at vores bekvemme beliggenhed forbedrede din oplevelse, så du nemt kunne få adgang til transport og lokale faciliteter. Din anbefaling betyder meget for os, og vi ser frem til at byde dig velkommen tilbage i fremtiden. Med venlig hilsen, Jean-Philippe

Customer review rating 4.0/5

Beverly B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Wim D. Families - Confirmed reviews ALL

Customer review rating 2.5/5

Majed J. Business - Confirmed reviews ALL

Thank you for taking the time to share your experience regarding your recent stay at Novotel Paris 13 Porte d'Italie. I regret to learn that your check-in process was not as seamless as we strive for, as well as the inconvenience caused by your room not being ready upon arrival. We aim to ensure that all accommodations are prepared promptly, and I appreciate your understanding in this matter. Additionally, I apologize for the oversight regarding the cleaning of your room. It is our standard practice to respect guest requests for service, and I appreciate your feedback as it helps us improve. Regarding your late checkout, I understand that family circumstances can vary, and your feedback will be taken into consideration to enhance our approach in similar situations in the future. Warm regards,

Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris 13 Porte d'Italie. I am pleased to hear that you appreciated our location, secure parking, and found our breakfast satisfactory. It is also encouraging to know that our staff was helpful during your visit. I sincerely apologize for the oversight regarding your room setup upon arrival and the housekeeping concerns you experienced. We strive to ensure that every guest's needs are met, and I regret that we fell short in this instance. Your feedback is invaluable as it helps us improve our services for future guests. Thank you once again for your insights, and I hope to welcome you back to our hotel under more favorable circumstances in the future. Best regards, Jean-Philippe

Customer review rating 5.0/5

Shahid R. Families - Confirmed reviews ALL

I had a wonderful stay at the hotel. The room was clean, comfortable, and well-maintained, and the staff were friendly, helpful, and welcoming. The service was excellent, and the overall atmosphere was pleasant and relaxing. The location was also very convenient. Transportation was easy to access, the food street was very close, and many shops stayed open until after midnight, which was very convenient. Overall, I really enjoyed my stay and would happily recommend this hotel to others.

Tak for dine venlige ord vedrørende dit nylige ophold på Novotel Paris 13 Porte d'Italie. Det glæder os at høre, at du fandt dit værelse rent og komfortabelt, og at vores personale gav dig venlig og hjælpsom service. Vi er glade for, at vores bekvemme beliggenhed forbedrede din oplevelse, så du nemt kunne få adgang til transport og lokale faciliteter. Din anbefaling betyder meget for os, og vi ser frem til at byde dig velkommen tilbage i fremtiden. Med venlig hilsen, Jean-Philippe

Customer review rating 4.0/5

Beverly B. Couples - Confirmed reviews ALL

we enjoyed our stay. breakfast is lovely. hotel is near the metro.

Customer review rating 4.5/5

Wim D. Families - Confirmed reviews ALL

The room was comfortable and clean with a nice shower. The hotel is next to the périférique, but you cannot hear the traffic. The staff was friendly and helpful.

Customer review rating 2.5/5

Majed J. Business - Confirmed reviews ALL

We did our checkin almost at 18h00, which was a late checkin, but we were surprised that our room was not ready yet, so we waited almost more than 15mins. During our stay, at one of the days, our room was not cleaned knowing that we hang the paper to clean it. On the last day, during the checkout, we were late about 10min from leaving the room, they called us to say that you need to leave the room knowing that we are a family and we have a baby, sometimes it’s normal to be a little bit late.

Thank you for taking the time to share your experience regarding your recent stay at Novotel Paris 13 Porte d'Italie. I regret to learn that your check-in process was not as seamless as we strive for, as well as the inconvenience caused by your room not being ready upon arrival. We aim to ensure that all accommodations are prepared promptly, and I appreciate your understanding in this matter. Additionally, I apologize for the oversight regarding the cleaning of your room. It is our standard practice to respect guest requests for service, and I appreciate your feedback as it helps us improve. Regarding your late checkout, I understand that family circumstances can vary, and your feedback will be taken into consideration to enhance our approach in similar situations in the future. Warm regards,

Customer review rating 5.0/5

Anthony A. Solo - Confirmed reviews ALL

Wonderful!

Thank you for your kind words regarding our service and location. We are delighted to hear that you had an excellent experience during your stay. 🩷 Your satisfaction is our priority, and we look forward to welcoming you back in the future.

Customer review rating 4.0/5

Adesuwa O. Families - Confirmed reviews ALL

Novotel Hotel Pari. Was very comfortable for me and my family to stay. Although we didn't stay long but we enjoyed the 3 nights. Everything thing we needed was around us . And the staff were very hospitable and professional. The water dispenser was really helpful during the heat wave.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family found our hotel comfortable and that our staff provided you with professional hospitality. It is also wonderful to know that the water dispenser was beneficial during the heat wave. We appreciate your feedback and hope to welcome you back in the future. Best regards, Jean-Philippe

Customer review rating 5.0/5

Dariusz M. Families - Confirmed reviews ALL

Very professional and friendly service. (reception and restaurant staff).Great breakfast.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found the room comfortable, enjoyed our breakfast, and appreciated the professionalism of our staff. Your feedback motivates us to continue providing excellent service. Best regards, Jean-Philippe

Customer review rating 3.0/5

Vladimir C. R. Business - Confirmed reviews ALL

As an ALL Gold member for many years, I was impressed with the treatment. 1) I didn't get an upgrade. Which would be acceptable if the hotel wasn't almost empty. It was easy to tell by the number of people circulating and at breakfast. 2) For 3 days I sat by the window for breakfast. On the fourth day, despite there being empty tables, the young Asian man at reception prevented me from using them on the grounds that they were for 4 people. At least two tables remained empty the whole time! 3) I managed to get a late check-out for 1:30 pm. At noon the phone rang telling me I had to leave. 4) The hotel doesn't have a manual scale to weigh luggage. 5) I received torn bath towels. 6) The coffee, milk and chocolate in machines is absurd and the end of a bad experience.

Thank you for sharing your comments regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations, especially as a valued ALL Gold member. I understand your disappointment regarding the room upgrade. While we strive to accommodate all members, availability can sometimes dictate our ability to fulfill these requests. In this instance, I can confirm that the hotel was indeed fully booked, and it was impossible for us to upgrade you for a 4-night stay. Additionally, I apologize for the confusion during breakfast regarding table assignments. Our team is trained to ensure that all guests can enjoy their meals comfortably, and I will address this matter with them. Concerning the late checkout, I regret any miscommunication that may have occurred, as we aim to honor such requests whenever possible. I also acknowledge your concerns regarding the condition of the towels and the coffee service, which should have been of a higher standard. Your feedback will be shared with our housekeeping and catering teams to enhance our offerings. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future. Jean-Philippe

Customer review rating 5.0/5

Jesus E. Families - Confirmed reviews ALL

Great location. Really close to a metro and Tram. Perfect place for family. Not far from chinatown. Staff's friendly very helpful.

Thank you for your positive feedback regarding our location and the helpfulness of our staff. It is gratifying to know that you and your family enjoyed your stay with us. We hope to welcome you back in the future. Jean-Philippe

Customer review rating 3.0/5

Daniel B. Solo - Confirmed reviews ALL

Location is not the greatest but the hotel is well maintened and the price was better than others.

Thank you for your feedback regarding your recent stay. We appreciate your comments on our hotel's maintenance and pricing. While we strive to provide a comfortable experience in all aspects, we acknowledge that our location may not meet everyone's expectations. We value your input. Jean-Philippe

Customer review rating 4.0/5

Shane M. Families - Confirmed reviews ALL

great hotel rooms very nice well come again only downside understaffed but not a criticism on the staff overall very happy

Thank you for your kind words regarding the cleanliness and quality of our hotel. We appreciate your feedback regarding staffing levels, as we strive to provide the best possible service. We look forward to welcoming you back in the future. Jean-Philippe

Customer review rating 0.5/5

Vishweswar R. Families - Confirmed reviews ALL

I stayed in the Novotel Paris 13 Porte d'Italie, and I had a very bad experience. I have an Accor group membership, and I have stayed at Accor group hotels many times in the past, and I loved their service. But this time, I really had a very bad experience. Hotel staff are very rude, especially the Reception staff. They are not greeting people and have a very rude response when I call them from a hotel room. The receptionist and the manager's English skills are very poor. It really shocked me by their behaviour, and I didn't expect this kind of behaviour from such a prestigious hotel, the Novotel.

Thank you for sharing your feedback regarding your recent stay at Novotel Paris 13 Porte d'Italie. I sincerely apologize that your experience did not meet the high standards that we strive to uphold. It is disheartening to hear about the interactions you had with our staff, as our goal is to provide a welcoming and professional atmosphere for all guests. I appreciate your loyalty to the Accor group and understand your disappointment with the service you encountered. Your comments regarding the reception team's demeanor and communication skills are noted, and I will ensure that they are addressed with the appropriate team members. We recognize the importance of excellent service and communication in creating a positive experience for our guests. Thank you once again for bringing these issues to our attention. We value your feedback and hope for a chance to provide you with a more enjoyable experience in the future. Sincerely, Jean-Philippe

Customer review rating 4.0/5

Marian C. Business - Confirmed reviews ALL

Could be nicer if a little colder....

Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our rooms. We appreciate your suggestion about room temperature, and will take it into consideration for future improvements. Best regards, Jean-Philippe

Customer review rating 4.0/5

Daniel F. Families - Confirmed reviews ALL

The room was big enough for the 4 of us and we felt all 3 nights comfortable. However the pizza in the evening down at the hotel restaurant, was not good at all. Hotel can improve here.

Va multumim pentru feedbackul dumneavoastra pozitiv. Ne bucuram ca ati apreciat amplasarea hotelului si confortul camerei. Regretam ca pizza servita la restaurantul nostru nu a fost pe placul dumneavoastra. Vom lua in considerare sugestiile pentru a ne imbunatati oferta culinară. Cu respect, Jean-Philippe

Customer review rating 4.0/5

Ved B. J. Families - Confirmed reviews ALL

It was nice experience staying in Novotel. Breakfast option needs to be improved. Hash browns, veg sausage and fruit cuts needs to be included

Customer review rating 5.0/5

Natalia P. Families - Confirmed reviews ALL

Nice hotel, good location

Thank you for your kind words regarding your recent stay at Novotel Paris 13 Porte d'Italie. We are pleased to hear that you found our hotel comfortable and well-located. Your satisfaction is our priority, and we look forward to welcoming you back soon. Antoine

Customer review rating 2.0/5

Venki N. Families - Confirmed reviews ALL

I would like to share my feedback regarding my recent stay at Novotel Paris. To begin with, I found the property to be smaller compared to Novotel Amsterdam. While the staff was polite and helpful, they did not demonstrate the same level of knowledge and professionalism I experienced in Amsterdam. For example, I requested the reception to book a taxi to the airport. However, I was not informed of the estimated fare. Upon reaching the airport, I realized that I had paid at least €30–40 more than the usual cost. Had I been given a clear estimate, I would have made a more informed decision on whether to proceed with the booking. Additionally, my experience prior to arrival was also disappointing. I had sent multiple emails (4–5 attempts) seeking information but received no response. I only received assistance after making three international calls, each involving long hold times. Overall, this experience fell short of my expectations from the Novotel brand, especially in comparison to the high standards I experienced at Novotel Amsterdam. I hope you take this feedback constructively and work towards improving guest communication and service transparency.

Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris. I am genuinely sorry to learn that your experience did not meet the high standards that you rightly expect from our brand, especially after your stay in Amsterdam. I understand your concerns regarding the size of our property and the level of service provided by our staff. While we strive to maintain a consistent level of professionalism, it is clear that we fell short during your visit. I appreciate your comments regarding the taxi booking and the lack of communication prior to your arrival. Your experience with delayed email responses and long hold times is certainly not reflective of our intention to provide efficient guest service. Your feedback is valuable, and I will ensure it is shared with the appropriate departments. Thank you for bringing these matters to our attention, as they help us strive for improvement. Sincerely, Antoine

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

all perfect as usual !!! huge thank you to whole teams !!!

Customer review rating 2.0/5

Jennifer H. Families - Confirmed reviews ALL

I informed the hotel on several occasions that I had a cockroach on my carrot cake during the breakfast, even showing a member of the staff, and nothing was done about it. No one really cared.

Thank you for sharing your feedback regarding your recent stay. We take cleanliness and guest satisfaction very seriously. I apologize for the unacceptable experience you encountered at breakfast, and I assure you that your concerns will be addressed with our team to ensure such incidents are managed more effectively in the future. Sincerely, Antoine

Other web-users rate our hotel

  • 323 reviews 8.2/10 Location
  • 647 reviews 7.2/10 Room
  • 521 reviews 7.5/10 Service
  • 7 reviews 9.6/10 WiFi
  • 295 reviews 7.3/10 Breakfast
  • 240 reviews 8.2/10 Cleanliness

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