Novotel Paris 13 Porte d'Italie

Novotel Paris 13 Porte d'Italie 4 stars

Customer review rating (ALL Rating) 3.6/5 553 reviews

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Easy access by car, paid, covered private parking lot

  • 656 yards from the Metro and tram Direct access to Paris and Orly Airport

  • Three meeting rooms with natural light Renovated bar and restaurant

  • Contemporary and modular rooms with Free WiFi Reception is open 24/7

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris 13 Porte d'Italie

22 rue Voltaire
94270 LE KREMLIN BICETRE
France

Telephone +33 1 45 21 19 09

Fax +33 1 45 21 12 60

  • PC1:  PC1 PORTE D'ITALIE

  • Roger Salengro - Fontainebleau:  47 Roger Salengro - Fontainebleau

  • Verdun - Chateaudun:  183 Verdun - Chateaudun

  • PORTE D'ITALIE:  7 PORTE D'Italie

  • DENFERT ROCHEREAU:  RER B METRO 6 07-PTE D'ITALIE

  • PORTE D'ITALIE:  3 PORTE D'Italie

  • By plane

    CHARLES DE GAULLE At 25km / 15 miles

  • By plane

    PARIS ORLY At 8km / 4 miles

  • By car

    A6B PTE D'ITALIE At 0km / 0 miles

  • By car

    PORTE D'ITALIE At 0km / 0 miles

  • By train

    PARIS GARE DE LYON At 3km / 2 miles

  • By train

    PORTE D'ITALIE - 7 At 0km / 0 miles

GPS:48.816057, 2.364374

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BEER KORNER

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine. Take a moment to relax in the restaurant or in your room.

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Our rooms have a shower and bathtub with separate WC. Free WIFI. Discover our Executive rooms with wellness kit with bathrobes and slippers, Nespresso coffee machine and complimentary minibar to ensure your comfort.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  553 reviews

No one in charge?

Customer review rating 0.5/5

L. A. L. Couples - Confirmed reviews ALL

I booked a night as we were attending a local theatre. After paying for the room we were advised that there was no airconditioning In the hotel - on one of the hottest nights of the year. We were shown a ‘handle’ we could ask for if we wanted to open the window. We decided that we wouldn’t want to stay in a room with no air and requested a refund. All of a sudden there was no one available to authorise this. So we said we would come back the next day and we went to the Mercure around the corner. I emailed the hotel as advised by the desk clerk that night and the next day we went back. Again - no one in charge to authorise a refund. I emailed again - no response. I have gone to your FB page and no response either? Not expected from Accor.. very disappointing. Would be nice for someone to contact us about getting our refund!!!

Dear CORINNE L., Thank you for taking the time to tell us about your experience at the Novotel Paris 13 Porte d'Italie. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I forwarded your complaint to the front office manager as well as all the staff in question and got the information that the refund is being processed. At Novotel, we strive to provide a superior service experience; therefore there is no way that we ignore our customers. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the air-conditioner, we totally understand the inconvenience that you had encountered, especially in the hottest day. Please know that the air-conditioning system in the whole hotel is being repaired. We are trying hard to recover it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Anh Thu HOANG Assistante Commerciale

Customer review rating 3.0/5

Kamol Friends - Confirmed reviews ALL

Looks good outside but not really good inside

Dear KAMOL K., Thank you for taking the time to tell us about your experience at the Novotel Paris 13 Porte d'Italie and for the positive part despite the problem. I am sorry that your experience did not meet your entire expectations. Please allow me to express my sincerest apologies. Concerning the reception, I am forwarding your complaint to the front office manager as well as the all the staff in question so that we can take any necessary steps to ensure that this does not happen again in the future. At Novotel, we strive to provide a superior service experience; therefore there is no way that we ignore our customers. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the air-conditioner, we totally understand the inconvenience that you had encountered. Please know that the air-conditioning system in the whole hotel is being repaired. We are trying hard to recover it as soon as possible. In fact, we already sent an email to all the clients and gave the information on all the booking website about the problem of air-conditioner. We appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Anh Thu HOANG Assistante Commerciale

Lovely stay

Customer review rating 4.0/5

Chris Families - Confirmed reviews ALL

We had a lovely stay. On arrival we were greeted by friendly helpful staff who spoke very good English. The hotel is in a good location and a five minute walk to the tram station which links up with the metro lines. It is a five minute walk to a busy street with lots of takeaways, restaurants, shops etc. We did not use the facilities but noticed that the games area in reception was well used by families. The only reason I have not given ten is that one of the two rooms we booked had quite a few stains on the carpet but otherwise the rooms and rest of the hotel were spotlessly clean. One thing I would mention is that when booking it looked as if all of the rooms have double beds and I really wanted twin beds in one. This nearly stopped me booking but there were not many hotels with availability due to the champions league final so I decided to go ahead. It was only when we arrived that we were told that the rooms we booked had both a double bed and a double sofa bed so this was ideal but maybe this should be clearer on the website. Overall it was perfect and we would book again.

Dear CHRIS M., We very much appreciate your comments with many details regarding your stay at the Novotel Paris 13 Porte d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to provide you with perfect service. Please be assured that we really enjoyed doing your check-in and check-out and look forward to seeing you soon. Thank you again for sharing your experience, and we hope your next stay will be as pleasant as the previous one. Sincerely, Anh Thu HOANG Sales Assistant

No air con at 30 degrees Celsius

Customer review rating 2.0/5

Anna L. Families - Confirmed reviews ALL

We were given a handle to open the window as the air con is not working! Having read the reviews that issue seems to have occurred many weeks ago ! Definitely the worst Novotel I’ve ever stayed in. Room outdated and hotel staff not the friendliest.

Dear ANNA L., Thank you for taking the time to tell us about your experience at the Novotel Paris 13 Porte d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience; therefore all the hotel staff are always willing to improve our imperfections. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the air-conditioner, we totally understand the inconvenience that you had encountered, especially in the hottest day. Please know that the air-conditioning system in the whole hotel is being repaired. We are trying hard to recover it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anh Thu HOANG Sales Assistant

Good stay.

Customer review rating 4.5/5

John M. Solo - Confirmed reviews ALL

Room comfortable, spacious and clea. Staff friendly, professional and polite.

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