Novotel Paris 13 Porte d'Italie 4 stars

Customer review rating (ALL Rating) 4.1/5 304 reviews

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Novotel Paris 13 Porte d'Italie - Image 1
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Novotel Paris 13 Porte d'Italie - Image 4
22 rue Voltaire, 94270 LE KREMLIN BICETRE, France

Description

Hotel extras

  • Modern and modular room under renovation, free WiFi, 24/7 reception desk

  • Easy access by car, paid covered private parking lot.

  • 656 yards from the metro and tram Direct access to Paris and Orly Airport

  • 1 meeting room with natural light

  • Green Key certification 2025

Our accommodation(s)

Hotel location

Novotel Paris 13 Porte d'Italie

22 rue Voltaire
94270 LE KREMLIN BICETRE
France

GPS:48.816057, 2.364374

Telephone
Fax +33 1 45 21 12 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BEER KORNER

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine. Take a moment to relax in the restaurant or in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  304 reviews

TripAdvisor Rating  3.5/5  885 reviews

Comfortable and great location

Customer review rating 5.0/5

Paolo L. Families - Confirmed reviews ALL

Above my expectations for the price, we really enjoyed our visit thanks to this great hotel.

Dear Paolo L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our comfortable accommodations and prime location exceeded your expectations. It is always gratifying to know that our guests enjoyed their visit and found value in their experience. We look forward to welcoming you back to Novotel Paris 13 Porte d'Italie soon. Best regards, Antoine Chevallier Front of House Manager

Not enough parking

Customer review rating 3.0/5

Szerman Friends - Confirmed reviews ALL

If you know that there are not enough parking space you don't sell the hotel as hotel with parking. We arrived at 14h and no parking space. Or you sell the room with a parking and I pay for it at the reservation or you say that a customer can boom a room but not sure that he will have parking space .

Dear Nadav S., Thank you for your message, and please accept our sincere apologies for any inconvenience caused upon your arrival at the hotel. We would like to clarify that our parking operates on a first-come, first-served basis and is not available for advance reservations. We understand your disappointment if a space was not available at the time of your arrival. However, it is stated during the booking process that parking is subject to availability and cannot be guaranteed. Once again, we apologize for the inconvenience and remain at your disposal for any further information or assistance. Sincerely, Zakaria

Good location and room, service below Accor standards

Customer review rating 3.0/5

Dt Families - Confirmed reviews ALL

Booked a family stay for 2 nights. Typical Novotel room at a convenient location, i.e. next to the Paris ring, with access to metro and tram. However service needs significant improvements especially in the restaurant. Breakfast time was rather chaotic. No welcome note and assistance from the staff, many empty plates, lack of any supervision for the buffets etc. Also most of the employees at the reception did not connect with the customer.

Dear DT, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris 13 Porte d'Italie. We are pleased to hear that you appreciated our convenient location and the comfort of our rooms. However, I would like to express my sincerest apologies for the service shortcomings you experienced, particularly in our restaurant during breakfast. We strive to uphold high standards of service consistent with Accor's reputation, and it is disheartening to learn that we fell short during your visit. Your observations regarding the chaotic breakfast environment, the lack of supervision at the buffets, and the reception staff's engagement with guests are invaluable for us as we aim to enhance the guest experience. Please rest assured that your comments will be discussed with our team to ensure improvement in these areas. We value your feedback as it guides us in refining our services and training our staff to provide a more welcoming and attentive atmosphere. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Antoine Chevallier Front of House Manager

Delicious breakfast, upgraded room, very clean and well equipped

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Unfortunately when we were going out from the parking lot, the exit gate didn’t work. And then when we called parking lot’s company & the information desk, their responses were so poor. Finally we had to wait more than 15 minutes in the car in front of the gate.

Not a 4 star

TripAdvisor rating 2.0/5

Fernando O Families - TripAdvisor review

The reception and breakfast is shared with Greet hotel that has no star. The 4 star attention and experience is finished since it is impossible to differentiate 4 star from no star customers. The rooms are good renovated but basic. The breakfast plates are most of them damaged and the place is crowded.

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Other web-users rate our hotel

  • 266 reviews 8.1/10 Location
  • 481 reviews 7.7/10 Room
  • 379 reviews 6.7/10 Service
  • 217 reviews 5.9/10 Breakfast
  • 208 reviews 7.7/10 Cleanliness
  • 104 reviews 4/10 Food
  • 55 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.