ibis Paris Porte d'Italie 3 stars

Customer review rating (ALL Rating) 4.1/5 988 reviews

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13, rue du Val de Marne, 94250 GENTILLY, France

Description

Hotel extras

  • Sweet Bed by ibis Styles quality bedding

  • 8 meeting facilities and seminar rooms

  • ibis Kitchen restaurant on site

  • Delicious breakfast served in our restaurant from 6:30 am

  • Stade Charléty 5 minutes away, direct access to airports

Our accommodation(s)

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Hotel location

ibis Paris Porte d'Italie

13, rue du Val de Marne
94250 GENTILLY
France

GPS:48.81763, 2.351237

Telephone
Fax +33 1 45 46 41 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Come enjoy our set menu and friendly ambiance. Our daily menu is available Monday through Thursday evening. Don't miss our grill of the day!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  988 reviews

TripAdvisor Rating  3.4/5  1,373 reviews

Customer review rating 1.0/5

Umur K. Couples - Confirmed reviews ALL

Well staff was so nice, but rooms were super cold, i asked for a room change and my new room was also so cold. Heater wasnt workin in the both rooms! Also water tap in the lobby wasnt working at all. Locationwise it was okay. But my room was looking at cemetery and im not gonna Complain about it there is nithing to do. Lastly i grabed some peanuts from lobby bar and there was a hair in my peanuts. Really disgusting

Dear Mr K, Thank you for sharing your feedback. We are truly sorry for the issues you experienced during your stay, particularly with the heating, the lobby water tap, and the incident with the peanuts. This is certainly not representative of our standards, and we are taking steps to address these points promptly. We also appreciate your kind words about our team, who always strive to assist our guests. We hope to have the opportunity to provide you with a much more comfortable experience on a future stay. Have a great day, Aurore

Customer review rating 2.0/5

Mariana C. C. Friends - Confirmed reviews ALL

I usually choose Ibis hotels whenever I travel to a new city for sightseeing. In my experience, they generally offer a good balance between price and comfort: breakfast is typically decent, the rooms are basic but adequate, and the staff is usually helpful. For these reasons, I booked this Ibis with confidence. Unfortunately, my experience at this specific location fell short of the usual Ibis standards. The stay already began on a confusing note. I had requested — and paid for — early check-in through the All Accor app upon reservation so that we could access our room upon arrival in the morning. When we arrived, we were informed that the room was not ready and that we could not check in yet. Only after mentioning that we had paid for early check-in were we told to wait while they prepared the room. Although the room was made available surprisingly quickly, this left us wondering whether the cleaning had been done thoroughly or simply rushed. There were still a few positives: the bed was comfortable, the location was exactly what we expected, and the staff member at the breakfast area was exceptionally cheerful and welcoming — truly a bright spot during our stay. However, several issues made the overall experience disappointing. The bathroom door could only be opened by force because it hit the toilet, and both already had visible marks from previous guests dealing with the same problem. When we brought this to the staff’s attention, we were casually told that forcing the door open was simply how it worked, which didn’t inspire much confidence in the hotel’s maintenance. The larger issue was the air conditioning, which remained on regardless of our efforts to turn it off. We visited reception on three separate occasions and received three completely different explanations: • one colleague advised us to turn it off and wait 15 minutes, • another said a technician would come the following day, • and a third told us that no technician would come because it was a central building issue affecting all rooms and that changing rooms wouldn’t solve the problem. Later, when we requested extra blankets due to the cold nights, we were told we would need to wait for another staff member to arrive because the person on duty could not leave the reception. No one was ever rude, but the lack of internal communication and consistent information made the experience quite frustrating. Breakfast itself was okay, though not as good as what I’ve had at other Ibis hotels of the same category. Overall, I would not recommend this particular Ibis hotel based on my stay. However, I still believe the Ibis brand can offer good value depending on the location and country.

Dear Mrs C, Thank you for taking the time to share such a detailed review, and for your loyalty to the Ibis brand. We are truly sorry that your stay with us did not meet the standards you normally expect. We apologize for the confusion regarding the early check-in, especially since you had already paid for it. This should have been handled smoothly. We also regret the impression of a rushed room preparation. We’re glad you appreciated the bed, the location, and the warm service from the breakfast team — your kind words will be shared. However, several issues clearly affected your experience: Bathroom door: Forcing it open should never be considered “normal”. This maintenance issue will be addressed. Air conditioning: Receiving three different explanations is unacceptable. We will improve internal communication so guests receive clear and consistent information. Extra blankets: You should not have had to wait. We will review our procedures for basic requests. Breakfast: Thank you for your feedback — we will work on improving its quality. Despite your disappointment, we appreciate your fairness toward the Ibis brand. We’re sorry this location did not reflect the standards you’re used to, and we hope you will give us another chance to offer a much better experience. Thank you again for your constructive feedback. Have a great day, Aurore

Improve your staff and forniture!

TripAdvisor rating 2.0/5

Carmela I TripAdvisor review

I came back to this hotel with my boyfriend after sixteen years but I have to say that it has got worse: most of the staff is neither kind nor qualified and the room had got a not very refined bathroom (e.g. the border of the shower tray was half broken) . As soon as we arrived they gave us the wrong key: while we were trying to open the door a person knocked from the inside, probably scared. Even though we had bought the offer with breakfast included, the staff didn't let us to get it for free early in the morning (not even a coffee!) but only after a time fixed by them. Air conditioning of the room apparently didn't work. At least there were double fixtures in order to make the room silent. I save only the very good breakfast (international, with both sweet and salad, both cold and hot dishes) and the very comfortable position, close to the railway and the bus stops.

Dear Mrs, Thank you for sharing such detailed feedback. We’re sorry to hear that your experience did not meet your expectations this time. We apologize for the inconvenience with the room key, the bathroom condition, and the air conditioning. Your remarks about the service and breakfast timing have been shared with our management team to improve communication and overall guest experience. We’re glad you appreciated the breakfast and the convenient location, and we hope to have the opportunity to offer you a better stay in the future.

Customer review rating 2.5/5

Madhava Business - Confirmed reviews ALL

The Staff are excellent, Breakfast is good but for the coffee machine which has its own mood. but the Room's are so old , power sockets are non existence, extender cables provided for bed side charging :(. Bath room door was not locking, until i realized that i need to use my muscle power to lock the door.... very small room for 200 Euro's per day, not really worth so much ... but the staff are excellent. however will never go back to this hotel.

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed the welcome from our team and the breakfast. We are sorry that the room and its amenities did not meet your expectations. Your comments on the condition of the facilities and comfort are valuable and will be taken into account in our future improvement work. Have a lovely day, Aurore

Customer review rating 5.0/5

Wilson M. Couples - Confirmed reviews ALL

Hotels you can find in any corner, hotels with personnel such as Monsieur Wilson, not many. He is a professional ready to give information and accommodate his guest. Thank you Wilson for making our visit a real pleasure.

Dear Mr M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurore

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Other web-users rate our hotel

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  • 462 reviews 3.9/10 Comfort
  • 371 reviews 8.3/10 Breakfast
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  • 99 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.