ibis Paris Porte d'Italie 3 stars

Customer review rating (ALL Rating) 4.1/5 956 reviews

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Description

Hotel extras

  • Sweet Bed by ibis Styles quality bedding

  • 8 meeting facilities and seminar rooms

  • ibis Kitchen restaurant on site

  • Delicious breakfast served in our restaurant from 6:30 am

  • Stade Charléty 5 minutes away, direct access to airports

Our accommodation(s)

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Hotel location

ibis Paris Porte d'Italie

13, rue du Val de Marne
94250 GENTILLY
France

GPS:48.81763, 2.351237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Come enjoy our set menu and friendly ambiance. Our daily menu is available Monday through Thursday evening. Don't miss our grill of the day!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  956 reviews

Customer review rating 2.0/5

Patrick D. Business - Confirmed reviews ALL

Horrible

Bonjour Monsieur D, Merci pour votre retour. Nous sommes navrés que le confort de la chambre, le chauffage et la restauration n’aient pas répondu à vos attentes, et que l’ambiance de la salle vous ait déplu. Vos remarques ont été transmises aux équipes concernées pour amélioration. Belle journée, Aurore

Customer review rating 3.0/5

James B. Business - Confirmed reviews ALL

Although the lobby and the restaurant were very nice and looked fairly modern, the bedroom was very plain and uninspiring. Dated textured walls, which were completely bare - just colour but no features whatsoever. No plugs by the bed, just a tatty extension cable. Room was very cold with no apparent ability to change that, and the toilet cistern seemed to noisily top itself up every fifteen minutes or so. The bathroom sink plug didn't form a seal, so it didn't retain any water and despite hanging my towels up to use them again, they were all replaced for day two of my stay On the plus side, the shower itself had decent pressure and was easy to use

Bonjour Monsieur B, Merci pour votre retour. Nous sommes navrés pour le manque de confort et les problèmes rencontrés dans la chambre (froid, bruit, prises, équipements et gestion des serviettes). Cela ne reflète pas nos standards et vos remarques ont été transmises aux équipes concernées. Nous sommes néanmoins ravis que le hall et le restaurant vous aient plu. Belle journée, Aurore

Customer review rating 4.0/5

Ghasen M. Business - Confirmed reviews ALL

Comfortable stay

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurore

Customer review rating 1.0/5

Kivanc S. Families - Confirmed reviews ALL

Ms. Lynna, one of your employees working at reception and the bar, behaved very poorly towards me, my family, and other guests. I have never encountered such behavior or attitude at any Ibis or Novotel hotel where I am an All Accor member. I would like to believe she was drinking alcohol while working at the bar in the evening, otherwise she wouldn't make such mistakes. When I said I wanted to complain about her, she replied, "The hotel manager is me, complain about me to me."

Dear Guest, We’re very sorry to hear about your experience. This is clearly unacceptable and does not reflect the standards we uphold at Ibis or within the Accor group. Your feedback has been taken seriously and will be escalated to hotel management for investigation. We understand how upsetting this situation must have been for you and your family, and we sincerely apologize for the distress caused. Thank you for bringing this to our attention; we will take the necessary steps to ensure that such behavior does not happen again. Sincerely, Aurore

Customer review rating 4.5/5

Feras G. Families - Confirmed reviews ALL

very nice staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurore

Other web-users rate our hotel

  • 431 reviews 6.2/10 Location
  • 782 reviews 4.6/10 Room
  • 813 reviews 8.7/10 Service
  • 6 reviews 7.6/10 WiFi
  • 455 reviews 3.8/10 Comfort
  • 373 reviews 8.4/10 Breakfast
  • 314 reviews 6.4/10 Cleanliness

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