Dear FABIAN C., Thank you for taking the time to tell us about your experience at the ibis Paris Italie Tolbiac 13ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia DE SOUSA Adjointe de direction - Deputy manager ibis Paris Italie Tolbiac 177 rue de Tolbiac – 75013 Paris - France Tél.: +33 (0)1 45 80 16 60 - Fax : +33 (0)1 45 80 95 80 h0… ibishotel.com - accorhotels.com

Dear Luca, Thank you for taking the time to share your comments about our establishment. We are delighted to learn that the welcome of our employees has lived up to your expectations. We are sorry to know that despite its comfort, the room you had reserved seemed small to you, please note that we offer several types of rooms ranging from 10m² to 15m². We are sorry that you were disturbed by the noise from your room. Please note that our reception is open 24 hours a day so that we can listen to you and help you in this type of situation. As a gesture of goodwill, we suggest crediting you with 2000 points on your ACCOR card. Hoping to see you again in our establishment to offer you an experience worthy of your expectations. Best regards, Patricia deputy manager ibis Paris Italie Tolbiac 177 rue de Tolbiac – 75013 Paris - France Tél.: +33 (0)1 45 80 16 60 - Fax : +33 (0)1 45 80 95 80 h0… ibishotel.com - accorhotels.com