Dear Mr. A., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding the air conditioning, we are indeed at a time of year when cooling is no longer in use, as the system is switched to heating mode during this period. However, we understand that the room temperature may have been uncomfortable, and we sincerely regret the inconvenience caused. We also take note of your comments regarding the room size, bathroom layout, ventilation and cleanliness. Your feedback will be shared with our team so that the necessary checks and improvements can be made. We are nevertheless pleased that you appreciated our convenient location, close to the metro, as well as the quality of the shower. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Leo B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness and safety of our hotel. Your satisfaction is important to us. Best regards, Emmanuelle CONSTANT Front Office Manager

Dear Julie T. L., Thank you for your kind words regarding our friendly staff, cleanliness, and breakfast. We are pleased to hear that you and your sister enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Hakim. Team leader.

Dear Mrs. P., Thank you for your kind feedback! We are delighted that you appreciated the cleanliness of your room, our team’s hospitality, and our convenient location. We look forward to welcoming you back to ibis Paris Avenue d’Italie on your next visit to Paris! Kind regards, Emmanuelle CONSTANT Cheffe de réception

Dear Mrs. Gaia, Thank you very much for sharing your detailed feedback following your stay with us in Paris. We are delighted to hear that you enjoyed our convenient location, the quietness of your room, and, above all, the warm welcome provided by our team. We will be sure to share your kind words with Sirine, who will be very happy to know that her attentiveness and friendly attitude contributed to making your stay more enjoyable. We also appreciate your constructive comments regarding the bathrooms, bedding, and overall comfort of the room. Please rest assured that your feedback is valuable to us and will be shared with the relevant team as we continue to look for ways to improve our facilities and enhance our guests’ experience. Thank you again for your visit and for recommending our hotel through your positive comments. We hope to have the pleasure of welcoming you back on your next trip to Paris and providing you with an even more enjoyable stay. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Mr. M., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our excellent location and found it convenient for visiting your friends, as well as being close to the shopping centre and the many restaurants nearby. We are very pleased that our location contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back to Paris very soon! Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. M., Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and great value. It’s especially lovely to know that you enjoyed our breakfast! We hope to have the pleasure of welcoming you back soon. Best Regards, Emmanuelle CONSTANT FRONT OFFICE MANAGER

Dear Tzu-Kuan, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spaciousness and comfort of your room, as well as our convenient location near Place d’Italie. It is also wonderful to know that you found our facilities and rates to be a good value. Your kind words and intention to stay with us again on your next visit to Paris are greatly appreciated. We look forward to welcoming you back for another enjoyable stay! Warm regards, Emmanuelle CONSTANT Front Office Manager

Dear Lilian O., Thank you for your kind feedback. We are delighted to hear that you appreciated our convenient location. We hope to have the pleasure of welcoming you back on your next visit to Paris. Warm regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. N., Thank you very much for sharing your detailed feedback! We are delighted to hear that you enjoyed our convenient location, close to shops and the metro, as well as the warm welcome and helpfulness of our team. We are also pleased that you liked your room. We appreciate your comments regarding the space in the twin room and the possibility of having tea and coffee-making facilities in the rooms. We will certainly take your suggestions into consideration as we continue to improve our guests’ comfort and experience. We hope to have the pleasure of welcoming you and your friends back on your next visit to Paris! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mr. A., Thank you for your feedback. We are sorry for the misunderstanding. In our 3-star category, we provide shower towels, while separate hand and face towels are not part of the standard amenities. We understand that this may not have met your expectations, and we appreciate your comment as it helps us improve the clarity of our information. Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. H., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the friendliness and helpfulness of our staff. It is also great to know that you found our location convenient, with the metro, shopping mall and many restaurants nearby. We are pleased that you enjoyed the cleanliness and comfort of your room as well. Your recommendation means a lot to our team, and we hope to welcome you back again soon! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. B., Thank you so much for your kind review! We’re delighted to hear that you enjoyed our convenient location and comfortable stay. It’s wonderful to know that Eve and our team made you feel welcome and that your children had a great time as well. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family again soon! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Yuet, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, despite our convenient location. We sincerely apologize for the incident involving access to your occupied room. We fully understand how uncomfortable and concerning this situation must have been, and we take this matter very seriously. Please be assured that the appropriate checks will be carried out with our team to prevent such an incident from happening again. We are also sorry that the cleanliness of your room and bathroom was not up to our usual standards. Finding hair left by a previous guest is certainly not acceptable, and we have shared your comments with our housekeeping team so that greater attention is paid to the final inspection of rooms. Regarding the noise, we regret that you were disturbed during both nights of your stay. We understand how important a good night's sleep is and are sorry that we were unable to provide you with the comfort you expected. Your feedback is valuable to us and will help us improve our service. We hope you will give us another opportunity to provide you with the quality of stay we strive to offer. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Helen P., Thank you for your kind words regarding our location and the comfort of your room. We are pleased to hear that you appreciated our team's hospitality. Your feedback is valuable, and we hope to welcome you back in the future for another pleasant stay. Best regards, Maéva receptionist

Dear Mr. R., Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us. It's especially rewarding to know that our reception team made such a positive impression, and that you enjoyed our convenient location as well as the comfort and quietness of your room. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Paris! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. S., Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us. It’s great to know that you appreciated the friendliness of our team, the cleanliness of your room, and that everything went smoothly throughout your stay. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Francis S., Thank you for your feedback regarding your recent stay. We sincerely apologize for the noise caused by ongoing construction work. We understand how disruptive this can be and appreciate your understanding during this time of improvement. Best regards, Hakim. Team leader.

Dear Mr. S., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to learn that your experience did not fully meet your expectations. We regret that the early morning noise disturbed your stay and that you found the twin beds too narrow for your comfort. Please accept our apologies for the inconvenience caused. Your comments are valuable to us and help us identify areas where we can improve our guests' experience. Should you wish to discuss your stay further, and so that we may review the possibility of a commercial gesture, please do not hesitate to contact us directly by email at H5… We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Kind regards, Hakim. Team leader.