ibis Paris Avenue d'Italie 13th 3 stars

Customer review rating (ALL Rating) 4.4/5 1,448 reviews

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Description

Hotel extras

  • Opposite the Italy 2 shopping mall

  • Private car park on request

  • Family rooms on request

  • 24/7 catering

  • Metro 5,6,7 and 14 (direct access to Orly)

Our accommodation(s)

Hotel location

ibis Paris Avenue d'Italie 13th

15 bis Avenue d'Italie
75013 PARIS
France

GPS:48.829434, 2.356396

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

At the bar, enjoy a selection of drinks and beers. You can also order snacks, available 24/7. To be consumed on-site or to be taken away to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,448 reviews

Customer review rating 2.5/5

Sven L. Friends - Confirmed reviews ALL

2.000 points = € 40,- THIS DEDUCTON WAS ACCEPTED ON ARRIVAL, BUT WAS FOR SOME REASON DEMANDED BACK WHEN CHECKING OUT! WHY DO YOU ANNOUNCE ABOUT THINGS, WHICH DO NOT HAPPEN. I TOLD THE RECEPTION THAT I AM 78 YEARS OF AGE AND MY BE I NEVER HAVE AN ADDITIONAL CHANGE TO RECEIVE THE PAYBACK DULY EARNED. IT IS MORE SIMPLY NOT TO HAVE ANYTHING TO DO WITH D' ACCOR!

Dear Sven L., Thank you for your feedback. We sincerely apologize for the confusion regarding the Accor points deduction. The €40 deduction for 2,000 points was accepted at arrival, and any discrepancy at checkout was purely due to the points not yet appearing in your account, as it can take a few days after the stay for them to be credited. We understand your frustration, especially given your situation, and we truly regret any inconvenience caused. Your feedback is very important to us, and we will review our procedures to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide a smoother experience in the futur. Best regards, Emmanuelle CONSTANT Front Office Manager

Customer review rating 4.0/5

Robert P. Couples - Confirmed reviews ALL

Good

Dear Mr. P., Thank you for your feedback! We’re glad you enjoyed our location and hope to welcome you back soon. Warm regards, Emmanuelle CONSTANT Front Office Manager

Customer review rating 5.0/5

Sally S. Families - Confirmed reviews ALL

We had the most awesome stay with my mother and sister. It was my mother’s birthday, we had asked the team to make a small surprise in the room and they did not disappoint. The location, breakfast, everything was perfect. I have a small note though, as a person who works in a hotel myself in Cyprus, I had originally booked our 7 night stay with Breakfast Offer, modifiable option. Our flight had to change so we called the hotel to modify the check in time, and the lady who responded was very helpful, she changed the date, however when i went to check in, it seemed she modified the booking, with choosing the flex rate and at the same price that we originally paid which was breakfast offer. At the check in i had to show them proof of the email i received, which was the booking of breakfast offer. They noted it was an error on their side, but they handled the situation perfectly. So i applause their patience with the situation. Thank you once again for everything, i will definitely be back to your hotel.

Dear Mrs. S., Thank you so much for your wonderful and detailed review. We are truly delighted to hear that you had such a comfortable stay and that you enjoyed the location, breakfast, and especially the friendliness of our team. We are also very pleased that we could help make your mother’s birthday special — it means a lot to us that the surprise met your expectations and contributed to such a memorable family stay. Thank you as well for highlighting the booking issue. We appreciate your understanding and professionalism, especially given your experience in the hotel industry. We’re glad the matter was resolved smoothly at check-in, and your kind words about our team’s patience and handling of the situation are greatly appreciated. It was a pleasure to host you, and we very much look forward to welcoming you and your family back again in the future. Warm regards, Emmanuelle CONSTANT Cheffe de réception

Customer review rating 5.0/5

Pamela M. Couples - Confirmed reviews ALL

This location is the best because the people are super nice and the place is spotless. Missing drain cover in the shower though.

Dear miss M., Thank you for your kind words regarding our location and staff. We are pleased to hear that you found our hotel clean and welcoming. We appreciate your feedback about the drain cover and will take it into consideration for our maintenance team. Goodbye and best regards, Hakim, Team Leader.

Customer review rating 0.5/5

Xueji W. Friends - Confirmed reviews ALL

During my stay at the hotel, I was bitten by some unknown insects (possibly fleas or mites), which caused me to develop insect‑bite urticaria.

Dear Mr. W., Thank you for taking the time to share your feedback. We are extremely concerned and sincerely apologize for the issues you experienced during your stay. Please be assured that the hygiene and comfort of our guests are of the utmost importance to us. Your report regarding insect bites is taken very seriously and has been immediately shared with our housekeeping and maintenance teams so that thorough inspections and treatments are carried out. We regret the discomfort and inconvenience caused and hope to have the opportunity to restore your confidence in our hotel in the future. Kind regards, Emmanuelle CONSTANT Front Office Manager

Other web-users rate our hotel

  • 899 reviews 9.3/10 Location
  • 1,168 reviews 5/10 Room
  • 1,050 reviews 9.3/10 Service
  • 13 reviews 6.9/10 WiFi
  • 760 reviews 3.2/10 Comfort
  • 422 reviews 8.9/10 Breakfast
  • 387 reviews 7.4/10 Cleanliness

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