Dear Lilian O., Thank you for your kind feedback. We are delighted to hear that you appreciated our convenient location. We hope to have the pleasure of welcoming you back on your next visit to Paris. Warm regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. N., Thank you very much for sharing your detailed feedback! We are delighted to hear that you enjoyed our convenient location, close to shops and the metro, as well as the warm welcome and helpfulness of our team. We are also pleased that you liked your room. We appreciate your comments regarding the space in the twin room and the possibility of having tea and coffee-making facilities in the rooms. We will certainly take your suggestions into consideration as we continue to improve our guests’ comfort and experience. We hope to have the pleasure of welcoming you and your friends back on your next visit to Paris! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mr. A., Thank you for your feedback. We are sorry for the misunderstanding. In our 3-star category, we provide shower towels, while separate hand and face towels are not part of the standard amenities. We understand that this may not have met your expectations, and we appreciate your comment as it helps us improve the clarity of our information. Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. H., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the friendliness and helpfulness of our staff. It is also great to know that you found our location convenient, with the metro, shopping mall and many restaurants nearby. We are pleased that you enjoyed the cleanliness and comfort of your room as well. Your recommendation means a lot to our team, and we hope to welcome you back again soon! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. B., Thank you so much for your kind review! We’re delighted to hear that you enjoyed our convenient location and comfortable stay. It’s wonderful to know that Eve and our team made you feel welcome and that your children had a great time as well. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family again soon! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Yuet, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, despite our convenient location. We sincerely apologize for the incident involving access to your occupied room. We fully understand how uncomfortable and concerning this situation must have been, and we take this matter very seriously. Please be assured that the appropriate checks will be carried out with our team to prevent such an incident from happening again. We are also sorry that the cleanliness of your room and bathroom was not up to our usual standards. Finding hair left by a previous guest is certainly not acceptable, and we have shared your comments with our housekeeping team so that greater attention is paid to the final inspection of rooms. Regarding the noise, we regret that you were disturbed during both nights of your stay. We understand how important a good night's sleep is and are sorry that we were unable to provide you with the comfort you expected. Your feedback is valuable to us and will help us improve our service. We hope you will give us another opportunity to provide you with the quality of stay we strive to offer. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Helen P., Thank you for your kind words regarding our location and the comfort of your room. We are pleased to hear that you appreciated our team's hospitality. Your feedback is valuable, and we hope to welcome you back in the future for another pleasant stay. Best regards, Maéva receptionist

Dear Mr. R., Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us. It's especially rewarding to know that our reception team made such a positive impression, and that you enjoyed our convenient location as well as the comfort and quietness of your room. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Paris! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Mrs. S., Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us. It’s great to know that you appreciated the friendliness of our team, the cleanliness of your room, and that everything went smoothly throughout your stay. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Francis S., Thank you for your feedback regarding your recent stay. We sincerely apologize for the noise caused by ongoing construction work. We understand how disruptive this can be and appreciate your understanding during this time of improvement. Best regards, Hakim. Team leader.

Dear Mr. S., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to learn that your experience did not fully meet your expectations. We regret that the early morning noise disturbed your stay and that you found the twin beds too narrow for your comfort. Please accept our apologies for the inconvenience caused. Your comments are valuable to us and help us identify areas where we can improve our guests' experience. Should you wish to discuss your stay further, and so that we may review the possibility of a commercial gesture, please do not hesitate to contact us directly by email at H5… We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Kind regards, Hakim. Team leader.

Dear Siew C. T., Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our location. However, we regret that you found the shower area cramped and the air-conditioning insufficient. Your comments will be taken into consideration for future improvements. Best regards, Hakim. Team leader.

Dear Ahmet E. B., Thank you for sharing your positive experience at ibis Paris Avenue d'Italie 13ème. We are pleased to hear that you found our location convenient, with easy access to public transportation and nearby amenities such as the shopping mall and Carrefour supermarket. It is also gratifying to know that you enjoyed our breakfast selection and the proximity of various dining options. We appreciate your feedback regarding the absence of tea and coffee makers in the rooms, as well as the size of the bathrooms. While we strive to create a comfortable environment for our guests, we understand that certain aspects may not meet everyone's preferences. Your insights are invaluable as they help us to continuously enhance our services. Thank you for your recommendation, and we hope to welcome you back in the future. Best regards, Hakim. Team leader.

Dear Mrs. M., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of your bed, the cleanliness of your room, and the additional soundproofing features that contributed to a peaceful stay. We are also pleased that our team was able to resolve the television issue promptly after it was reported. We appreciate your comments regarding access to the hotel. While our secured entrance system is designed to enhance the safety and comfort of our guests, we apologize for the inconvenience caused when the reception desk was temporarily unattended, resulting in a wait to enter the hotel. We understand how frustrating this can be and will remind our teams of the importance of ensuring continuous assistance whenever possible. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear miss S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and efficient, as well as enjoying our breakfast offerings. We appreciate your comments on the room size, which is indeed a characteristic of many accommodations in Paris. Best regards, Hakim. Team leader.

Dear miss R., Thank you for your feedback regarding your recent stay with us. I apologize for the inconveniences you faced with your reservation and the confusion regarding the breakfast payment. We strive for accuracy in our services, and your comments will be taken into consideration to improve our processes. We are pleased to hear that you found our location comfortable. Best regards, Hakim. Premier de réception.

Dear Agnese, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the size of your room and that it provided enough space for your stay. Regarding the bathrooms, please note that their size is in line with the standard design and layout of Ibis hotels. However, we understand that guests may have different expectations and preferences, and we appreciate your comments. We have also taken note of your observations regarding the condition of the room and the carpeting. Your feedback is valuable and helps us identify areas where improvements can be made. Thank you again for your review. We hope to have the pleasure of welcoming you back in the future. Kind regards, Best Regards, Emmanuelle CONSTANT Front Office Manager

Dear Wissam, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our location and that our team made such a positive impression on your stay. Your kind words are a great reward for all our staff, who work hard every day to provide the best possible service to our guests. Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back to our hotel in the near future. Kind regards, Emmanuelle CONSTANT Front Office Manager

Dear Tan C. O., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location, daily room service, and the hospitality of our staff. However, I regret to learn about your experience with the room size and the initial accommodations provided. We strive to ensure all our guests receive the room type they have booked, and I apologize for the inconvenience you encountered. Regarding the condition of the basement rooms, the hotel adheres to local regulations, and we appreciate your input as it helps us to continually improve our offerings. Thank you for your insights, and we hope to welcome you back in the future for a more satisfactory experience. Best regards, Hakim. Team leader.