Sofitel Luxembourg Le Grand Ducal 5 stars

Customer review rating (ALL Rating) 4.8/5 1,393 reviews

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GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional view of the old town of Luxembourg

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • Prime location in the city center

  • Indoor parking possibilities

  • Tailor offer for your meetings and events

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 LUXEMBOURG
Luxembourg

GPS:49.606109, 6.137766

Telephone
Fax +352 26 48 02 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MU LUXEMBOURG

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,393 reviews

TripAdvisor Rating  4.5/5  2,096 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.0/5

Daniel S. Business - Confirmed reviews ALL

Good location, nice top-floor bar and restaurant, good view from my room, nice shower

Dear Mr S., Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our location,our bar l'Observatoire,the view and the shower and we hope to have the pleasure of seeing you again in the future. Sincerely, Fernando López Lens General Manager.

A few minor issues, but in all an enjoyable stay in a very nice Sofitel.

TripAdvisor rating 4.0/5

nick164 Solo travel - TripAdvisor review

The hotel location is great. It’s right next to a stop for the free bus to/from the airport and a short stroll into town. The welcome was friendly but not informative - eg no orientation on hotel and facilities and little in terms of Accor Gold recognition. That said, on enquiring I had kindly been upgraded from a Classic to a Superior room. The rooms are lovely - modern and spacious layout and maintained to a high level of cleanliness. The usual Balmain Sofitel toiletries. The rain shower was excellent and the complementary soft drinks in the mini bar were a nice touch. I found the wifi unreliable (drop outs) so just opted for my mobile data. Sleep quality was good however the bed was a little creeky. Sound proofing was inadequate (they need slow closing hinges on the doors as banging doors shook the room). No turndown service on the second night. The bar is located on the top floor. During the day it no doubt will have a lovely view, however lighting choices prevent you enjoying it in the evening (too bright causing reflections on the glass). Service was inattentive even though it was quiet. A request for a late check out resulted in a 1hour extension as they “were fully booked”. A check on their availability clearly showed multiple rooms of my category available. I also received a telephone call at the original check out time, the person oblivious to the previous discussion. In all, an enjoyable stay and I would recommend the hotel. Hopefully management can take on board the minor feedback.

Dear Nick, Thank you for taking the time to share your feedback about your recent stay at our Sofitel hotel. We are delighted to hear that you enjoyed your overall experience and found our location convenient for your travels into town and to the airport. We appreciate your kind words about our staff's friendly welcome and your room upgrade. It's great to know that you enjoyed the modern and spacious layout of your room, along with the high cleanliness standards and amenities. We truly value your feedback regarding the orientation upon arrival and Accor Gold recognition. This is certainly an area we can improve upon, and your comments will be shared with our team to ensure a more informative welcome for our guests in the future. We’re sorry to hear that you experienced some issues with the WiFi and noise disturbances during your stay. Your input regarding the door hinges and soundproofing is important, and we will look into it as we aim to provide a more peaceful environment for our guests. Additionally, we apologize for the oversight regarding the turndown service and appreciate your understanding. Regarding your experience at the bar, we appreciate your comments about the lighting and service. We'll discuss this with our team to enhance the atmosphere and attentiveness, ensuring that our guests can fully enjoy the views and have a memorable experience. I apologize for the confusion surrounding your late check-out request and any inconvenience it may have caused. We will ensure more effective communication among our staff members going forward. Thank you once again for your feedback and for recommending our hotel. We hope to welcome you back in the future, where we can provide you with an even more enjoyable stay.

Great location, very attentive staff and the bar/restaurant is not to be missed

Customer review rating 5.0/5

Olivier Couples - Confirmed reviews ALL

We very much enjoyed the location, comfortable room and exceptional shower, the breakfast buffet is not to be missed with the views on the town and quality foods. The staff was across the board amazing.

Dear Mr C., Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our prime location and found our rooms comfortable. Also, it's excellent to know that you appreciated our unique shower design and the breakfast buffet. Our team works hard to provide attentive service, and we're glad you felt that during your stay. We appreciate your kind words about our bar and restaurant, and we hope to welcome you back soon for another fantastic experience. Sincerely, Fernando López Lens General Manager

Great Service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Front desk and bar service was great

Dear Mrs M., Thank you for taking some of your precious time to write such a kind review. We could not be happier to read that the service provided by our ambassadors has exceeded your expectations. We will be sure to let everyone know you acknowledged their efforts. We hope to have the pleasure of seeing you again in the future. Sincerely, Fernando López Lens General Manager

Amazing stay! Highly recommend!

Customer review rating 5.0/5

Kailie J. Couples - Confirmed reviews ALL

The location of the Sofitel is great. The staff were incredibly friendly and welcoming, and the room was clean with a beautiful view of the city. We would absolutely stay there again!

Dear Mrs J., Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing stay at Sofitel Le Grand Ducal. It’s great to know that you enjoyed our prime location, the friendly service from our staff, and the clean room with our beautiful city view. Your recommendation means a lot to us and we can’t wait to welcome you back for another fantastic experience! Sincerely, Fernando López Lens General Manager

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Other web-users rate our hotel

  • 392 reviews 9.2/10 Location
  • 741 reviews 8.9/10 Room
  • 742 reviews 9.5/10 Service
  • 34 reviews 2.9/10 WiFi
  • 281 reviews 8.8/10 Breakfast
  • 279 reviews 8.1/10 Comfort
  • 244 reviews 8.7/10 Food
  • 150 reviews 9.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.