ibis Sao Paulo Interlagos 3 stars

Customer review rating (ALL Rating) 4.2/5 1,119 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 10 minutes away from the Interlagos Circuit

  • 10 minutes away from the Mônica Theme Park

  • 2 km away from the Brazilian Institute of Coaching

  • Easy access to the Congonhas Airport (6 km away)

  • Dog Friendly Hotel (dogs up to 33 lb)

Our accommodation(s)

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Hotel location

ibis Sao Paulo Interlagos

Av Interlagos 2215
04661200 SAO PAULO
Brazil

GPS:-23.67297, -46.67702

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,119 reviews

TripAdvisor Rating  4.0/5  978 reviews

Certificate of excellence 2023

Bad experience

Customer review rating 1.5/5

Ricardo B. Business - Confirmed reviews ALL

Ibis Interlagos needs to improve their room, beds are not good, room is too small, space is not well used, there was no face towel in the room, the bathroom shower spills water every where, minibar too small, ar conditioning malfunction, one day the room was not cleaned, there was 3 fire alarms during my stay that was false alarm. The breakfast was good, despite the eggs, that was always too cold

Good but a little troubled stay.

Customer review rating 3.5/5

Gustavo R. Families - Confirmed reviews ALL

This was my second stay at Ibis Interlagos. It is very well located, since it is the only good hotel at its neighbourhood. The chck-in was quick, and the room was clean. On the third day of my stay, however, the fire alarm went off at 3:15 am. I went downstairs, and two employees told me that it was and alarm failure. I went back to my room and the alarm went off again. On the fourth day there was no hot water at night. It only returned in the next day. I checked ou sunday ate 3:30 to catch my flight. That same afternoon I received a message from the hotel asking me for more money since I had not paid for all my charges. The strange thin is that the same thing happend in my first stay, 6 months ago. Overall it was a good stay, but it was not uneventfull as it should be.

Dear Gustavo, Thank you for sharing your feedback regarding your recent stay at Ibis Interlagos. We are glad to hear that you find our hotel's location convenient and that your check-in experience was efficient. It's also great to know that you found your room clean during your stay. However, we deeply apologize for the inconvenience caused by the fire alarm going off at 3:15 am and the subsequent issues with the hot water. Your safety and comfort are our top priorities, and we understand how disruptive these incidents must have been for you. Regarding the unexpected message regarding additional charges after your departure, we apologize for any confusion or inconvenience this may have caused. We will investigate this matter further to ensure that such discrepancies are addressed and prevented in the future. We appreciate your loyalty as a returning guest, and your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards, Catarina Costa General Manager ibis SP Interlagos

well located

Customer review rating 2.0/5

Raquel W. Families - Confirmed reviews ALL

The hotel need some maintenance. Things are broken and they don't fix them. Example: burnt bulbs, smoke detectors, tv control remote, shower doors.

Dear Raquel W., Thank you for taking the time to tell us about your experience at the ibis São Paulo Interlagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catarina Costa

Clean and great breakfast

Customer review rating 4.0/5

José Solo - Confirmed reviews ALL

I had a good stay but the mattress wasn't what I expected, it felt uncomfortable. The hotel was clean but I miss room service.

Dear Jose M., We very much appreciate your comments regarding your stay at the ibis São Paulo Interlagos. It is always a pleasure to receive construtive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catarina Costa

Very Good

Customer review rating 3.5/5

Audrei Couples - Confirmed reviews ALL

Good place and location. Very Comfortable room.

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Other web-users rate our hotel

  • 231 reviews 9.1/10 Location
  • 478 reviews 4.5/10 Room
  • 490 reviews 7.6/10 Service
  • 13 reviews 4/10 WiFi
  • 248 reviews 6.6/10 Breakfast
  • 177 reviews 6.4/10 Cleanliness
  • 148 reviews 3.1/10 Value

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