ibis Sao Paulo Interlagos 3 stars

Customer review rating (ALL Rating) 4.1/5 1,276 reviews

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ibis Sao Paulo Interlagos - Image 1
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Av Interlagos 2215, 04661200 SAO PAULO, Brazil

Description

Hotel extras

  • 10 minutes away from the Interlagos Circuit

  • 10 minutes away from the Mônica Theme Park

  • 2 km away from the Brazilian Institute of Coaching

  • Easy access to the Congonhas Airport (6 km away)

  • Dog Friendly Hotel (dogs up to 33 lb)

Our accommodation(s)

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Hotel location

ibis Sao Paulo Interlagos

Av Interlagos 2215
04661200 SAO PAULO
Brazil

GPS:-23.67297, -46.67702

Telephone
Fax +55 11 5633-4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,276 reviews

TripAdvisor Rating  3.9/5  1,076 reviews

Certificate of excellence 2024

Very disappointed with the facilities.

Customer review rating 0.5/5

Joseph A. Couples - Confirmed reviews ALL

We arrived at the hotel to spend our last night in Brasil after 36 years of work. Our house was sold, we had nowhere to stay and selected your hotel. On arriving in the room, we found that there were no outlets of 110 volts for my wife's oxygen concentrator to plug in. The room had only 220 volt outlets--unheard of unless you live in the interior, and ridiculous in international hotel accomodations. We requested a transformer, but the person at the desk said they were all in guests' rooms. I talked to the onsite administrator, who kindly went to another hotel to get one. When he rrived with the transformer, the pins on the plug were too thick to plug into the outlets in our room. My wife resolved to try to sleep without supplemental oxygen. Neither of us slept well and such sleep can be harmful to her lungs. It was a disappoining way to say goodbye to Brasil after 36 years.

Dear Joseph, Thank you for sharing your feedback with us, and I truly regret to hear about the challenges you faced during your stay, especially given the circumstances. First, let me extend my sincere congratulations on your retirement after 36 years of hard work, and I’m sorry that your final night in Brazil was not the positive experience we aim to provide our guests. I deeply regret the inconvenience regarding the lack of 110-volt outlets in your room and the issues you encountered with the transformer. We understand how essential your wife’s oxygen concentrator is, and we should have been better prepared to accommodate this need immediately. While our staff made an effort to resolve the situation, it is clear we fell short of meeting your expectations and our own standards. Please know that I have shared your comments with our team, and we will review the available equipment and procedures to ensure this situation does not happen again in the future. We take your feedback seriously and will work to improve the resources we offer to guests with specific needs. Once again, I apologize for the discomfort caused and for not providing the restful and smooth experience you deserved as you concluded your time in Brazil. If there’s anything else you’d like to discuss, or if there’s anything I can do to assist further, please don’t hesitate to reach out. Best regards, Catarina Costa General Manager ibis SP Interlagos

Good breakfast; bad stay.

Customer review rating 2.0/5

Patricia M. Couples - Confirmed reviews ALL

First, it took 30 min to check in. On Dec 24th, there were two people in training in the hotel reception. I don’t blame the employees, this was a bad decision of the hotel management. Second, they gave us a room on the 8th floor. The noise was terrible, we could not sleep. When we asked to change the room (at 3 am), another employee (an experienced one) put us on the 2nd floor very quickly. Another person was there complaining about the noise as well. The employee said that the noise was likely from the machine room. If they knew about it, why put people on the 8th floor? Again, I don’t blame the employee (the employee in training probably didn’t know about the problem), but the managers certainly did.

Dear patricia matheus de M., Thank you for taking the time to tell us about your experience at the ibis São Paulo Interlagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Basic but decent rooms and breakfast

TripAdvisor rating 4.0/5

JuRut TripAdvisor review

We were there for the Formula 1 GP 2024. The rooms are basic.....but clean and practical. The room could do with more clothes hooks. We were on the top floor so we had a nice view. The breakfast is basic, but decent. The nearby mall is convenient.....as it just a short walk away, mainly covered by a roof.

Hello, Thank you for sharing your feedback! We're glad to hear that you found the rooms clean and practical, and that you enjoyed the nice view from the top floor. We also appreciate your comments on the breakfast and the convenience of the nearby mall. Regarding your suggestion about adding more clothes hooks, we'll definitely take that into consideration as we continue to improve our facilities for the comfort of our guests. It was a pleasure having you stay with us during the Formula 1 GP 2024, and we hope to welcome you again in the future! Best regards, Catarina Costa General Manager, ibis SP Interlagos

Neither satisfied or dissatisfied

Customer review rating 2.5/5

Antonio Couples - Confirmed reviews ALL

Hotel Staff very nice, food was good, had karaoke, pool and table, room had good A/C and was quite. Event hough the hotel is a non smoking there was a strong cigarette smell on the hallway and in our room. The smell in our room seemed to come from the bathroom ventilation. The towels were terrible. They had stains, they were worn out and with holes. Also, the room had no telephone.

Dear Antonio, Thank you for sharing your feedback with us. We’re pleased to hear that you found our staff to be friendly, enjoyed the food, and appreciated the karaoke, pool, and the quiet room with good A/C. However, we sincerely apologize for the issues you encountered during your stay, particularly the cigarette smell in the hallway and your room. While our hotel is non-smoking, we will investigate this matter further to ensure that this is addressed and does not affect future guests. We also regret that the towels did not meet your expectations, and we will review the quality of our linens to ensure they are in better condition. Additionally, we are sorry for the lack of a telephone in your room; we’ll be sure to check that all necessary amenities are provided in our accommodations. Your feedback is very important to us, and we’ll take your comments seriously to improve the overall experience for our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Best regards, Catarina Costa General Manager ibis São Paulo Interlagos

Average price, no breakfast, small rooms compared to red flag Ibises elsewhere

Customer review rating 3.5/5

C. S. C. Couples - Confirmed reviews ALL

Regular, no problems to report

Dear Claudio, Thank you for sharing your feedback. I'm glad to hear that your stay was generally problem-free. Regarding your comments, we understand that our pricing might be considered average and that breakfast is not included in all room rates. We offer both options—rates with and without breakfast—to give our guests the flexibility to choose what best suits their needs. As for the size of the rooms, we continuously assess and seek ways to enhance our services and accommodations. If you have any additional suggestions or if there is anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. Best regards, Catarina Costa General Manager

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Other web-users rate our hotel

  • 259 reviews 8.8/10 Location
  • 572 reviews 4.2/10 Room
  • 616 reviews 7.7/10 Service
  • 11 reviews 0/10 WiFi
  • 303 reviews 6.7/10 Breakfast
  • 214 reviews 3/10 Value
  • 208 reviews 6.2/10 Cleanliness

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