Mercure Sao Paulo Ibirapuera Privilege 4 stars

Customer review rating (ALL Rating) 4.4/5 1,610 reviews

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Description

Hotel extras

  • HOTEL FOR FAMILIES! Rooms for up to two adults and one child.

  • No charge for children aged 12 and under.

  • Just 3 km from São Paulo Airport (Congonhas)!

  • Just 500 m from Moema subway.

  • 1.2 km from Ibirapuera Park.

Our accommodation(s)

Hotel location

Mercure Sao Paulo Ibirapuera Privilege

Avenida Macuco 579, Moema
04523001 SÃO PAULO
Brazil

GPS:-23.60433, -46.6654

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VILLA CONTE

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,610 reviews

TripAdvisor Rating  4.0/5  769 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

The service provided does not follow Mercure’s standards around the world.

Gabriel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karina

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I didn't have the opportunity to keep much at the hotel. I stayed only to sleep and have my breakfast, and both was very satisfying

Felipe, Thank you for the great review of our hotel! We are glad you enjoyed your stay at Mercure Sao Paulo Ibirapuera Privilege. It's a pleasure to have you here with us. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. I would like to invite you to share more details about your stay through your review on TripAdvisor, your comments can help other travelers get to know our hotel. I would like to take this opportunity to invite you to join ALL our loyalty program, so you will have access to exclusive promotions with greater discounts that can be used at any Accor Hotel in Brazil and around the world. In addition, each stay generates an accumulation of points that can be used for accommodation or exchanged with partner companies. I sent the invitation to your email, just register and confirm your subscription in the email. This program is completely free. See you soon! Yours sincerely, Karina Veroneses

Good stay

Customer review rating 4.5/5

Antonio P. C. Couples - Confirmed reviews ALL

Very convinient and good service

Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karina

nice service and nice hotel, good location

Customer review rating 5.0/5

Jpc Business - Confirmed reviews ALL

nice service and nice hotel, good location. the restaurant is open all the time so is very convenient, there is a nice terrace too to have caipirinha!

Maria, Thank you for the great review of our hotel! We are glad you enjoyed your stay at Mercure Sao Paulo Ibirapuera Privilege. It's a pleasure to have you here with us. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. I would like to invite you to share more details about your stay through your review on TripAdvisor, your comments can help other travelers get to know our hotel. See you soon! Yours sincerely, Karina Veroneses

Beware of this hotel, you might pay again for something you paid for in advance already

TripAdvisor rating 1.0/5

move2dubai TripAdvisor review

This hotel is one single example of incompentence from beginning to end. I booked their most expensive room category. There was 1 singel towel in the room for 2 people. Not a single drinking glass/cup or similar was provided. But I did have all the black hair from the guest before me in the shower. I booked a room for 2 people, breakfast included. In the morning there was only breakfast for one and the old lady at the buffet insisted that we would pay for another breakfast ( I would have paid for 3 then). After I refused and told her, it was paid for already, she accused me of wanting to steal a breakfast from the hotel. Most disappointing was, that none of the unmotivated and totally incompetent hotel staff felt the need to apologize even once. I moved out that same day, even though I paid for 4 days.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 338 reviews 9.7/10 Location
  • 580 reviews 7.2/10 Room
  • 658 reviews 8.2/10 Service
  • 22 reviews 1.6/10 WiFi
  • 277 reviews 7.8/10 Breakfast
  • 263 reviews 6.9/10 Comfort
  • 224 reviews 7.3/10 Cleanliness
  • 207 reviews 8.1/10 Food

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