Mercure São Paulo Ibirapuera Privilege 4 stars
Customer review rating (ALL Rating) 4.4/5 1,298 reviews
ALLSAFE approved hotel
HOTEL FOR FAMILIES! Rooms for up to two adults and one child.
No charge for children aged 12 and under.
10-minute drive to the São Paulo Congonhas Airport.
5-minute walk to the Moema subway station.
5 minute-drive to the Ibirapuera Park.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Avenida Macuco 579, Moema
04523001 SÃO PAULO
CONGONHAS At 4km / 2 miles - Shuttle free
CUMBICA - GUARULHOS At 32km / 19 miles
METRO SANTA CRUZ At 3km / 2 miles
METRO VILA MARIANA At 4km / 2 miles
Check-in from - Check out up to
The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.
Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema. Discover our Privilege Rooms with additional items and special services
100% genuine reviews from our guestsFind out more
Always a pleasure
Customer review rating 5.0/5
Daniel P. Business - Confirmed reviews ALL
The receptionist, I believe her name is Jamyle has welcomed me on other stays at the hotel. She's always very kind and helpful. The hotel is very good and the restaurant has good food and good drinks.
Hi Daniel, Thank you for choosing our hotel and for sharing your impressions of your stay at Mercure São Paulo Ibirapuera Privilege. We are glad to see that you were again satisfied with our hotel. This type of feedback encourages us to always provide the best service and care possible to our guests, we will even share your comments with our receptionist Jamylle. Rest assured that the whole team is happy with your evaluation. We remain at your disposal and look forward to welcoming you again soon! Best regards, Diego Alberto Front Desk Coordinator
Customer review rating 4.0/5
Eric M. Business - Confirmed reviews ALL
All clean. Friendly staff.
Hello Mr. Eric, Thank you for choosing our hotel and for sharing your impressions about your stay at Mercure São Paulo Ibirapuera Privilege. We are glad to see that you were satisfied with our hotel. This feedback encourages us to provide the best service and care to our guests, and we will share your compliments with our receptionist Fábio. Regarding the breakfast variety, we will direct your feedback to those responsible for the Restaurant so that they can evaluate ways of improvement. Feel welcome. We hope to see you soon. Best regards, Diego Alberto Reception Coordinator
Well located, comfortable, good restaurant yet poor bar (basic). Overall a great stay, yet the bar could be improved...
Customer review rating 4.0/5
Aline C. Business - Confirmed reviews ALL
Very good for a short business trip.
Hi Aline, Thank you for sharing your experience with us. We are happy to receive your feedback. Regarding the improvement of the bar, we will direct your opinion to those responsible so that they can analyze what can be optimized. Regarding the hair conditioner, we apologize for the inconvenience. We will fix our internal process so it doesn't happen again. Feel welcome! We hope to see you soon. Best regards, Diego Alberto FrontDesk Coordinator
Well located, great staff
Customer review rating 4.5/5
Bruno C. Business - Confirmed reviews ALL
We were very welcomed after a tough day. The staff did all they could to help us have a good stay. We appreciate that a lot.
Hello Mr. Bruno, Thank you for choosing Mercure SP Ibirapuera Privilege as your accommodation option. Thank you for sharing your impressions about your experience with us. We try daily to have excellence in service and services. When we receive feedback as sincere and positive as yours, we realize that we are on the right track. Your compliments will be shared with the entire team as they are motivators for us to achieve quality. Once again, thank you very much for your review! Feel welcome. Best regards, Diego Alberto Reception Coordinator
Good room, but staff could be better
Customer review rating 3.0/5
Johnny Solo - Confirmed reviews ALL
The room is lovely, love the bed and the shower was good also. The breakfast is acceptable, but not much options. On request they make an omelette which is fresh and good. The cakes were a little dry. The A/C sounded more like an airplane going up (but usually I love the sound of a ventilator or A/C), even with earplugs it was too loud. (ROOM 2302). Sadly there were a lot of things with the staff that could have been handled better. The hotel itself is not bad, but the staff could make the stay excellent instead of average now.
Dear Johnny C., We wish you and your family members safe! We would like to apologize for any problems you encountered during your stay. Rest assured that we will work hard to correct problems like the ones you had and we are deeply sorry for your bad experience with us. About the online Check-In, we are sorry for the long wait, however, even with all the procedures previously done, we have a Brazilian law that we must have the signed form and a copy of the foreigners' passport. Unfortunately this makes the procedure a little longer than expected. About the bad surprise you found in the apartment, there was a mistake in releasing the room that caused you to find an apartment that lacked some technical details (such as removing the used mask and the used bag). Unfortunately, no justification that we give you will erase the bad experience you had, mainly due to the lack of resolution in the following days. Once again, I would like to make an official apology on behalf of the company. As a way to compensate for this inconvenience, I would like to offer ONE NIGHT IN A COMPLIMENTARY ROOM WITH BREAKFAST INCLUDED FOR TWO PEOPLE. We know that it will not be enough to erase the bad experience, however, we ask that you give us your trust to have your satisfaction. To take advantage of this offer, we ask that you send an e-mail to h3… and h3… At the opportunity, I make myself available for further clarification. Best regards, Diego Alberto FrontDesk Coordinator
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