Mercure Sao Paulo Ibirapuera Privilege 4 stars

Customer review rating (ALL Rating) 4.4/5 1,667 reviews

Best price
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Avenida Macuco 579, Moema, 04523001 SÃO PAULO, Brazil

Description

ALLSAFE approved hotel

Hotel extras

  • HOTEL FOR FAMILIES! Rooms for up to two adults and one child.

  • No charge for children aged 12 and under.

  • Just 3 km from São Paulo Airport (Congonhas)!

  • Just 500 m from Moema subway.

  • 1.2 km from Ibirapuera Park.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Sao Paulo Ibirapuera Privilege

Avenida Macuco 579, Moema
04523001 SÃO PAULO
Brazil

GPS:-23.604334, -46.665431

Telephone
Fax +55 11 5054-7794

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VILLA CONTE

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,667 reviews

TripAdvisor Rating  4.0/5  758 reviews

Nice stay...

Customer review rating 3.5/5

Marco Business - Confirmed reviews ALL

I have been there for business. Nothing special. Indeed I was expecting bigger room and bigger bathroom.

Dear Marco M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure SP Ibirapuera Privilege

Below expectations

Customer review rating 3.0/5

Daniel P. Couples - Confirmed reviews ALL

I have stayed at this hotel in more than 6 different occasions. Never was it so bad as now. I booked with the ALL app and payed with ponts but I was astonished at the more than $400 (R$2000) daily rate at the counter. The bathroom towels felt like sand paper.

Dear Daniel P., Thank you for taking the time to review your recent stay at Mercure São Paulo Ibirapuera Privilege. We aim to provide our guests with a comfortable and luxurious experience, so we apologize that we were not able to meet your expectations on this occasion. We are dedicated to providing excellent customer service and quality amenities, so your feedback helps us ensure that we are meeting these standards. Thank you again for your feedback - it is greatly appreciated. Sincerely, Camila Nadal

Good location, good stay

Customer review rating 5.0/5

Natalia Business - Confirmed reviews ALL

This hotel is ideal for business. Comfty, clean. The room have robe and slippers. The event room very modern. Catering is great, specially pastries. Restaurant has very good dishes and staff is friendly.

Natalia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karina

The worst accommodation I've ever had.

Customer review rating 0.5/5

João S. Business - Confirmed reviews ALL

Twice at the same time I was allocated a floor under construction. Even though I explicitly requested that I didn't want to stay on a floor under construction. I heard from another guest that his room is filthy. The first room wasn't even working! The third allocated room was functional and clean but unfortunately there were loud noises throughout the night. The treatment given by night shift employees was regrettable. I've stayed at the Mercure hotel chain a few times and never had any problems, but this time it was surprisingly bad.

Dear Mr. João Luis Araujo da S., We hereby formalize our apology, regarding the operational failure of our team in changing the apartment as per your request due to our renovation and by mistake placing it on another floor also under renovation. The renovation of the corridors aims to improve future experiences, but we know that it causes disruption in some phases of the work. The responsible departments were instructed to take precautions to prevent this type of error, which is not part of our Accor way of serving, from occurring again. In order to minimize the inconvenience caused, we will credit 500 courtesy points to the ALL card so that you can redeem them in future accommodations or exchange them with program partners. We ask that you accept the invitation sent to your email. We sincerely apologize for the inconvenience and hope that this fact does not interfere with the image and trust previously placed in Mercure hotels. We hope to welcome you back to our unit soon. Sincerely, Camila Nadal / Karina Veroneses General Manager / Deputy Manager

Ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Demora no check in

Erlon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karina

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Other web-users rate our hotel

  • 341 reviews 9.7/10 Location
  • 554 reviews 7.3/10 Room
  • 648 reviews 8.4/10 Service
  • 21 reviews 1.1/10 WiFi
  • 267 reviews 7.4/10 Breakfast
  • 240 reviews 6.7/10 Comfort
  • 231 reviews 7.4/10 Cleanliness
  • 206 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.