it was a good times at Mercure São Paulo Ibirapuera Privilege Hotel.

Terrible wifi connection. Little amenities. Building is old and poorly maintained. Breakfast is very good.

Only one lift working is a real problem

Clean rooms, good services team, great location, prices average, good restaurant down stairs, security place, valley services garage

We loved our stayed on Mercure SP Privilege. The room and restaurant were perfects.

You guys have the best staff! Very friendly and professional! We stayed for 2 nights . We were not aware that there was not cleaning (due to Covid).Perhaps I did not pay attention to any notice. But that is something I would like to know in advance. Also your towels are wore out! It’s time to new ones ! Despite all these I would stay again!

Got there with my parents at 11:45 PM. There were cars blocking in the main entrance, so Uber had to leave us at the sidewalk downstairs with our luggage. There was only one attendant at the front desk. He confirmed our reservation, but said our room wasn't ready for 3 people (which was stated in the reservation - made around 5:30 PM ). Since he was by himself, he couldn't go up in the room to get the 3rd "bed" ready for us. We had to wait until around 11:15 PM to get the sheets to prepare the extra bed. Terrible arrival experience after a long travel.

Very positive

Car vallet service was terrible. Took more than 30’ waiting until I went to the garage to drive it up myself, and the employee was quite rude not giving me the car keys. It not the 1st time this paid service is terrible.

The hotel is ok, but it is extremely noisy. The airplanes landing in Congonhas wake me up at 06:00 am and the sensation was that a plane was flying inside my room.

The Mercure Ibirapuera Privilege is a great option for business trips. The restaurant is a highlight with an amazing menu and very good lunch buffet. Only remark was that the pool was closed for maintenance but it was informed during the booking process, something that should be done.

The hotel was 100% occupied and they gave me a room where the air conditioning did not work. An internal device, noisy like a truck, was installed, but it did not freeze the room. In the middle of the night, it also disconnected from the exhaust duct several times, causing me to wake up and jump to reconnect the device, which was filling the room with hot air. The hotel even forgot the in-room service menu. I called reception and for it, but they took almost an hour to bring me one. One of the worst experiences I've ever had in a hotel. Nobody warned me about the broken air conditioning, nor did anyone apologize for the trouble.

Good location, near to the airport and other important commecial centers. Organized and clean bedroom. Very good breakfast, assorted and tasty. Good balcony restaurant but under heavy rain, some holes in the cover allowed drops of water to fall on the table.

The room floor was dirty and the was grout remais on the bathroom tiles from a renovation that occurred months ago! This is the second time I complained about the same thing, the first one being in June.

This is probably the 3rd time I have stayed at Mercure Privilege. The rooms have always been nice and clean, and the location very convenient and in a very charming neighborhood close to a shopping mall, supermarket, restaurants and public transportation. In short, ideal.