ALLSAFE approved hotel
HOTEL FOR FAMILIES! Rooms for up to two adults and one child.
No charge for children aged 12 and under.
Just 3 km from São Paulo Airport (Congonhas)!
Just 500 m from Moema subway.
1.2 km from Ibirapuera Park.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Page out of
Mercure Sao Paulo Ibirapuera Privilege
Avenida Macuco 579, Moema
04523001 SÃO PAULO
Access and transport
Page out of
Access: 200 m / 0.12 mi 5 min walk
METRO SANTA CRUZ
Access: 550 m / 0.34 mi 8 min walk / 5 min drive
Access: 750 m / 0.47 mi 11 min walk / 6 min drive
Check-in from - Check out up to
- Swimming pool
- Wheelchair accessible
- Fitness center
- Air conditioning
- Meeting rooms
- 100% Non Smoking Property
- Room service
- Car park
The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.
Our guest reviews
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.5/5
Marco Business - Confirmed reviews ALL
I have been there for business. Nothing special. Indeed I was expecting bigger room and bigger bathroom.
Dear Marco M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure SP Ibirapuera Privilege
Customer review rating 3.0/5
Daniel P. Couples - Confirmed reviews ALL
I have stayed at this hotel in more than 6 different occasions. Never was it so bad as now. I booked with the ALL app and payed with ponts but I was astonished at the more than $400 (R$2000) daily rate at the counter. The bathroom towels felt like sand paper.
Dear Daniel P., Thank you for taking the time to review your recent stay at Mercure São Paulo Ibirapuera Privilege. We aim to provide our guests with a comfortable and luxurious experience, so we apologize that we were not able to meet your expectations on this occasion. We are dedicated to providing excellent customer service and quality amenities, so your feedback helps us ensure that we are meeting these standards. Thank you again for your feedback - it is greatly appreciated. Sincerely, Camila Nadal
Good location, good stay
Customer review rating 5.0/5
Natalia Business - Confirmed reviews ALL
This hotel is ideal for business. Comfty, clean. The room have robe and slippers. The event room very modern. Catering is great, specially pastries. Restaurant has very good dishes and staff is friendly.
Natalia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karina
The worst accommodation I've ever had.
Customer review rating 0.5/5
João S. Business - Confirmed reviews ALL
Twice at the same time I was allocated a floor under construction. Even though I explicitly requested that I didn't want to stay on a floor under construction. I heard from another guest that his room is filthy. The first room wasn't even working! The third allocated room was functional and clean but unfortunately there were loud noises throughout the night. The treatment given by night shift employees was regrettable. I've stayed at the Mercure hotel chain a few times and never had any problems, but this time it was surprisingly bad.
Dear Mr. João Luis Araujo da S., We hereby formalize our apology, regarding the operational failure of our team in changing the apartment as per your request due to our renovation and by mistake placing it on another floor also under renovation. The renovation of the corridors aims to improve future experiences, but we know that it causes disruption in some phases of the work. The responsible departments were instructed to take precautions to prevent this type of error, which is not part of our Accor way of serving, from occurring again. In order to minimize the inconvenience caused, we will credit 500 courtesy points to the ALL card so that you can redeem them in future accommodations or exchange them with program partners. We ask that you accept the invitation sent to your email. We sincerely apologize for the inconvenience and hope that this fact does not interfere with the image and trust previously placed in Mercure hotels. We hope to welcome you back to our unit soon. Sincerely, Camila Nadal / Karina Veroneses General Manager / Deputy Manager
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Demora no check in
Erlon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karina
In partnership with TripAdvisor
Our other establishments nearby
Page out of
Mercure São Paulo Moema Times Square 4 stars
Customer review rating (ALL Rating) 4.5/5 (1936 reviews)
At 347 m
Aparthotel Adagio São Paulo Moema 4 stars
Customer review rating (ALL Rating) 4.5/5 (564 reviews)
At 374 m
ibis São Paulo Ibirapuera 3 stars
Customer review rating (ALL Rating) 4.1/5 (4123 reviews)
At 1.196 km
Mercure Sao Paulo Vila Olimpia 4 stars
Customer review rating (ALL Rating) 4.3/5 (2299 reviews)
At 1.426 km
Grand Mercure São Paulo Ibirapuera 5 stars
Customer review rating (ALL Rating) 4.5/5 (1539 reviews)
At 2.089 km
Pullman São Paulo Vila Olímpia 5 stars
Customer review rating (ALL Rating) 4.6/5 (2167 reviews)
At 2.176 km
Grand Mercure Sao Paulo Vila Olímpia 5 stars
Customer review rating (ALL Rating) 4.5/5 (2258 reviews)
At 2.176 km