Mercure Sao Paulo Ibirapuera Privilege 4 stars

Customer review rating (ALL Rating) 4.5/5 1,667 reviews

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Avenida Macuco 579, Moema, 04523001 SÃO PAULO, Brazil

Description

Hotel extras

  • HOTEL FOR FAMILIES! Rooms for up to two adults and one child.

  • No charge for children aged 12 and under.

  • Just 3 km from São Paulo Airport (Congonhas)!

  • Just 500 m from Moema subway.

  • 1.2 km from Ibirapuera Park.

Our accommodation(s)

Hotel location

Mercure Sao Paulo Ibirapuera Privilege

Avenida Macuco 579, Moema
04523001 SÃO PAULO
Brazil

GPS:-23.60433, -46.6654

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VILLA CONTE

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,667 reviews

TripAdvisor Rating  4.0/5  779 reviews

Certificate of excellence 2024

Good location, ....

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is good location and safe area with plenty of options around, but the hotel needs some update and people more helpful for tourist people reaching Sao Paulo

Dear Jose C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Veroneses

Customer review rating 5.0/5

Fernanda Families - Confirmed reviews ALL

Very good neighborhood, attentive staff and clean room.

Fernanda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at Mercure Sao Paulo Ibirapuera Privilege. It is a pleasure to have you here with us. Your satisfaction is the best reward for our employees who work every day to provide you with impeccable service. I would like to invite you to share more details about your stay through your review on TripAdvisor; your comments can help other travelers get to know our hotel. I would like to take this opportunity to invite you to join ALL, our loyalty program, which will give you access to exclusive promotions with greater discounts that can be used at any Accor hotel in Brazil and worldwide. In addition, each stay generates an accumulation of points that can be converted into accommodations or exchanged with partner companies. I have sent the invitation to your email, just register and confirm your subscription in the email. This program is completely free. See you soon! Sincerely, Karina Veroneses

Good stay

Customer review rating 4.5/5

Carlos M. Solo - Confirmed reviews ALL

Clean room and very goos service.

Carlos, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Charles M. Solo - Confirmed reviews ALL

Short stay

Dear Charles M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ibirapuera Privilege. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Veroneses

Poorly updated

Customer review rating 2.0/5

Shelby Business - Confirmed reviews ALL

You hear every bit of street noise happening outside. The light switches were all a touch pad that didn’t always turn on when you pressed it and the curtains would only open via speaking to Alexa. The rooms were poorly updated, there was no design aesthetic and lighting felt very sterile. The bathrooms had signs of mold. It was a depressing hotel to have to stay in and I’ll never come back.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 360 reviews 9.7/10 Location
  • 599 reviews 7.6/10 Room
  • 674 reviews 8.5/10 Service
  • 30 reviews 2.2/10 WiFi
  • 299 reviews 7.9/10 Breakfast
  • 270 reviews 6.8/10 Comfort
  • 235 reviews 8.3/10 Cleanliness
  • 217 reviews 7.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.