Mercure Sao Paulo Ibirapuera Privilege 4 stars

Customer review rating (ALL Rating) 4.5/5 1,320 reviews

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Mercure Sao Paulo Ibirapuera Privilege - Image 1
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Mercure Sao Paulo Ibirapuera Privilege - Image 4
Avenida Macuco 579, Moema, 04523001 SÃO PAULO, Brazil

Description

Hotel extras

  • HOTEL FOR FAMILIES! Rooms for up to two adults and one child.

  • No charge for children aged 12 and under.

  • Just 3 km from São Paulo Airport (Congonhas)!

  • Just 500 m from Moema subway.

  • 1.2 km from Ibirapuera Park.

Our accommodation(s)

Book this hotel
Room 1

Suite

Deluxe Suite with 1 King-Size Bed and Sofa

Photo out of - Deluxe Suite with 1 King-Size Bed and Sofa

Deluxe Suite with 1 King-Size Bed and Sofa

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

  • 4 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
See availabilities

Apartment

Superior Room with twin beds

Photo out of - Superior Room with twin beds

Superior apartment with two single beds. Laminate flooring, work desk, WiFi, 43" Smart TV, minibar, digital safe, A/C with remote control, and hairdryer. For up to 2 people.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

x

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Privilege Apartment with a queen size bed

Photo out of - Privilege Apartment with a queen size bed

Privilege apartment. WiFi access, 55-inch cable Smart TV, minibar, digital safe, air conditioning, hairdryer, full toiletries, electric kettle for tea and coffee, coffee machine, bathrobe and slippers.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x9

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Superior apartment with 1 double bed and 1 sofa bed for one person.

Photo out of - Superior apartment with 1 double bed and 1 sofa bed for one person.

Superior Apartment for up to three guests, with one queen-size bed and one individual sofa bed. Laminated flooring, work desk, WIFI, 32" Smart TV with cable, minibar, digital safe, A/C, and hair dryer.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Apartment

Adapted apartment with a queen size bed

Photo out of - Adapted apartment with a queen size bed

Superior adapted apartment with queen-size bed. Laminate flooring, work desk, WiFi, 43" Smart TV, minibar, digital safe, A/C with remote control, and hairdryer. For up to 2 people.

Max. number of persons
4
Area
From 33 m² / 355 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Apartment

Superior room with 1 queen-size bed and 1 sofa.

Photo out of - Superior room with 1 queen-size bed and 1 sofa.

Privileged apartment with WiFi, 55" Smart TV with cable, minibar, safety deposit box, A/C, hair dryer, full set of amenities, electric kettle, coffee maker, bathrobe and slippers.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Mercure Sao Paulo Ibirapuera Privilege

Avenida Macuco 579, Moema
04523001 SÃO PAULO
Brazil

GPS:-23.60433, -46.6654

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 112 rooms
  • 2 rooms for people with reduced mobility
  • 20 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge

Business

2 Meeting rooms

Well-being

Semi Olimpica

  • Outside
  • On site

Fitness Center

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Public
  • 180 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 2.1 ft

  • Parking pricing: 48 BRL 48 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators

VILLA CONTE

Photo out of - VILLA CONTE

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Cooking style
Mediterranean
Capacity
120
Accessibility
Accessible service
Avenida Macuco 579, Moema, 04523001 São Paulo, Brazil
Telephone +55 11 5054-0166

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Start the day with a delicious buffet breakfast served in our restaurant from 6.30am or, if you prefer, you can ask for a continental breakfast to be served in your apartment.

Spacious fitness center offering views of the swimming pool, with new multi-station gym equipment, 2 treadmills, bars and pilates ball. The ideal leisure space to work out and relax.

We have the ideal space for weddings. The hotel has facilities for holding celebrations for up to 100 guests. What's more, after the celebration, our honeymoon suite will be ready for the bride and groom. Groups of guests are guaranteed a special offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,320 reviews

Customer review rating 3.0/5

Gajardoni R. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Jackie S. J. Business - Confirmed reviews ALL

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Customer review rating 0.5/5

Juliano S. C. Business - Confirmed reviews ALL

Dear Mr.Guest, We sincerely apologize for the experience you had and understand your frustration, especially as an ALL Platinum member. We would like to clarify that, due to the hotel’s high occupancy, we were unable to have your room ready immediately upon your arrival. Although our standard check-in time is at 3:00 PM, we made every effort to accommodate your request and were pleased to complete your check-in as early as 7:35 AM. It is always a pleasure to welcome our ALL members, and we truly value your loyalty. Early check-in and late check-out are benefits offered subject to availability, as they depend on the hotel’s occupancy and room readiness on the day of arrival or departure. We regret that this situation did not meet your expectations and appreciate your understanding. We hope to have the opportunity to welcome you again and provide you with the experience you deserve. Kind regards, Mercure São Paulo Ibirapuera Privilege

Customer review rating 3.5/5

Julla L. S. D. B. Couples - Confirmed reviews ALL

Dear Julla, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the politeness of our staff. However, I regret that you experienced unpleasant odors in your room, particularly from the restaurant. We take such concerns seriously as they impact our guests’ comfort. Your comments will be taken into account as we continuously strive to enhance our guests' experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Sincerely, Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Regina M. Business - Confirmed reviews ALL

Dear Regina M., Thank you for your kind words regarding our location and comfort. We are delighted to hear that our staff made a positive impression during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Jackie S. J. Business - Confirmed reviews ALL

Very happy to return there always!

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Customer review rating 0.5/5

Juliano S. C. Business - Confirmed reviews ALL

Horrible experience , being a platinum member to be asked to wait because room was not available when i personally saw guests checking out was horrible

Dear Mr.Guest, We sincerely apologize for the experience you had and understand your frustration, especially as an ALL Platinum member. We would like to clarify that, due to the hotel’s high occupancy, we were unable to have your room ready immediately upon your arrival. Although our standard check-in time is at 3:00 PM, we made every effort to accommodate your request and were pleased to complete your check-in as early as 7:35 AM. It is always a pleasure to welcome our ALL members, and we truly value your loyalty. Early check-in and late check-out are benefits offered subject to availability, as they depend on the hotel’s occupancy and room readiness on the day of arrival or departure. We regret that this situation did not meet your expectations and appreciate your understanding. We hope to have the opportunity to welcome you again and provide you with the experience you deserve. Kind regards, Mercure São Paulo Ibirapuera Privilege

Customer review rating 3.5/5

Julla L. S. D. B. Couples - Confirmed reviews ALL

★★★☆☆ The hotel is very well located, which is definitely its biggest advantage. The staff was polite, and the overall experience was good. However, our room (1607) had a persistent smell coming from the restaurant. Throughout our stay, food odors would enter the room, and on Saturday the smell of raw onions was especially strong and quite unpleasant. It made it difficult to fully enjoy our stay. I hope the hotel can address this issue, as the location and the property itself have a lot of potential.

Dear Julla, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the politeness of our staff. However, I regret that you experienced unpleasant odors in your room, particularly from the restaurant. We take such concerns seriously as they impact our guests’ comfort. Your comments will be taken into account as we continuously strive to enhance our guests' experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Sincerely, Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Regina M. Business - Confirmed reviews ALL

The staff is amazing

Dear Regina M., Thank you for your kind words regarding our location and comfort. We are delighted to hear that our staff made a positive impression during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 0.5/5

Rubens R. M. Business - Confirmed reviews ALL

The phone didn’t work, the TV remote control was broken, the shower enclosure was damaged, and the bed linens and pillows were far below the standard normally found at this hotel brand. The situation was very embarrassing and disappointing, especially considering the reputation and standards usually associated with this hotel chain.

Dear Rubens, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered, including the issues with the phone, television remote, shower enclosure, and bedding quality. We strive to maintain high standards and I regret that we fell short during your visit. Your comments are invaluable as they help us to improve our services and ensure a better experience for future guests. Sincerely, Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 4.5/5

Marcos V. M. Families - Confirmed reviews ALL

Ok

Marcos V., Agradecemos seu feedback. Apreciamos sua avaliação positiva e esperamos proporcionar uma experiência ainda mais satisfatória em suas futuras estadias. Atenciosamente, Karina Veroneses Subgerente Mercure SP Ibirapuera Privilege

Customer review rating 4.5/5

Amanda C. C. D. S. Business - Confirmed reviews ALL

Well located, Comfortable stay, employees friendly

Dear Amanda, Thank you for your kind words regarding the location and comfort of your stay at Mercure Sao Paulo Ibirapuera Privilege. We appreciate your recognition of our friendly staff and hope to welcome you back soon for another pleasant experience. Best regards, Karina Veroneses Assistant Manager Mercure SP Ibirapuera Privilege

Customer review rating 2.0/5

Denise R. Solo - Confirmed reviews ALL

When I booked the room it was written it was located in high floor and when I arrived they said that only the room in the 1st floor was available. No chance to change. The shower was not good, I asked to fix it and they did. There was no shower grab bar, nor handheld shower . Room service for cleaning was bad and I asked several times to have it done. Breakfast was reasonable, but food was cold. Parking car was paid. Location was good and staff was gentle.

Dear Denise R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the assignment of your room and the issues related to the shower facilities. Our goal is to provide a comfortable stay, and I regret that we did not meet your expectations on this occasion. I appreciate your comments about the cleanliness of the room and the quality of the breakfast, which I will ensure are shared with the responsible teams. We are pleased to know that you found our location favorable and our team courteous. Thank you once again for your insights, and we hope to have the opportunity to serve you better in the future. Karina Veroneses Assistant Manager Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Larissa M. S. M. Families - Confirmed reviews ALL

EXCELENTE ATENCION

Larissa, Agradecemos sinceramente sus amables comentarios sobre la ubicación y la atención de nuestro equipo. Nos complace saber que tuvo una experiencia positiva con nosotros y esperamos poder darle la bienvenida nuevamente en el futuro. Atentamente, Karina Veroneses Sub-Gerente Mercure SP Ibirapuera Privilege

Customer review rating 4.0/5

Eduardo D. Business - Confirmed reviews ALL

Confortble option in Moema with a good restaurant 24/7 open.

Dear Mr. D., Thank you for your positive feedback regarding your stay with us at Mercure Sao Paulo Ibirapuera Privilege. We are pleased to hear you found our hotel a comfortable option and enjoyed our 24/7 restaurant service. We look forward to welcoming you back in the future. Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 4.5/5

Jullia B. C. Business - Confirmed reviews ALL

Well located, great stay, all employees really nice

Dear Jullia, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location and the service provided by our team. We look forward to welcoming you back in the future. Karina Veroneses Sub-Manager Mercure SP Ibirapuera Privilege

Customer review rating 3.0/5

Anne M. B. R. Business - Confirmed reviews ALL

Disappointing experience for a mercure brand as international travels and standards Personal nice but not speaking English.

Dear Anne, We thank you for your feedback and regret that your experience did not meet expectations. It is our priority to maintain the international standards of the Mercure brand, and we will take your comments regarding communication in English into account to improve our services. Sincerely, Karina Veroneses Assistant Manager Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Marcelo E. D. S. Business - Confirmed reviews ALL

awesome as usual.

Marcelo, We sincerely appreciate your positive feedback. It is always gratifying to know that our guests had an exceptional experience. We look forward to welcoming you again on your next visit. Sincerely, Karina Veroneses Mercure SP Ibirapuera Privilege

Customer review rating 4.5/5

Elaine C. P. S. Business - Confirmed reviews ALL

Fácil acesso devido a proximidade ao aeroporto de congonhas. Possui ótimas instalações de restaurante 24 horas, com buffet selecionado. Atendimento ágil. Atendentes transparentes, educados, eficientes e preparados. Quarto higienizado, clean, com tamanho apropriado para 2 adultos e até mesmo uma criança.

Elaine, Agradecemos imensamente por suas considerações positivas sobre a localização, as instalações e o atendimento de nossa equipe. É gratificante saber que sua experiência foi satisfatória. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Karina Veroneses Sub-Gerente Mercure SP Ibirapuera Privilege

Customer review rating 4.0/5

Cleber H. B. Families - Confirmed reviews ALL

O quarto é muito confortável e agradável.

Cleber, Agradecemos imensamente pelo seu elogio sobre o conforto do nosso quarto. levaremos em consideração suas sugestões sobre o horário do café e chuveiro para melhorias futuras. Sua satisfação é nossa prioridade, e ficamos felizes em saber que sua experiência foi positiva. Esperamos recebê-lo novamente em sua próxima visita. Karina Veroneses Sub-Gerente Mercure SP Ibirapuera Privilege

Other web-users rate our hotel

  • 268 reviews 9.5/10 Location
  • 475 reviews 7.1/10 Room
  • 549 reviews 8.5/10 Service
  • 8 reviews 4.2/10 WiFi
  • 220 reviews 7.9/10 Breakfast
  • 185 reviews 6.7/10 Cleanliness
  • 140 reviews 8.1/10 Food
  • 91 reviews 4.4/10 Value

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