Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,860 reviews

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Mercure São Paulo Moema Times Square - Image 1
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Avenida dos Jamaris, 100, Moema, 04078-000 SAO PAULO, Brazil

Description

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,860 reviews

TripAdvisor Rating  4.0/5  684 reviews

Certificate of excellence 2024

A very irritating experience

TripAdvisor rating 2.0/5

Sven R TripAdvisor review

This is the worst stay I ever had at a Mercure hotel. The reception area was in a very bad state. The reception itself was chaotic with parcels and papers stashed everywhere. I had to walk through the garage to get to the lift to my apartment. None of the lifts worked. I had to return to the reception. The kind person from reception who came with me also had trouble and it took and additional 5 mins to get the lifts to work. The room was noisy and there was a loud squealing noise when the neighbors took a shower. When I left one of the lifts was out of order and I had to wait 7 minutes for s lift I could fit in. Generally a very irritating experience

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Decent location but construction on the other tower made it inconvenient

Customer review rating 2.5/5

Duer Business - Confirmed reviews ALL

The entrance to one of the towers is under construction, so you have to essentially go to the other tower, take an elevator down, walk through the parking structure, and then take a second elevator back up. It made it very inconvenient to go to the gym/etc. when you have to go through so much elevators. I wish there were just stairs to get to the ground level from the tower. Breakfast was okay and the room was kind of old but functional. The main reason for scoring low was the inconvenience of the construction.

Boa estadia

Customer review rating 5.0/5

Marcela Business - Confirmed reviews ALL

otimo local

Well located

Customer review rating 5.0/5

Claudia Business - Confirmed reviews ALL

Great room, breakfast, amenities and location

Very good!

TripAdvisor rating 4.0/5

Denise F TripAdvisor review

Very nice hotel. A little bit inconvenient in going to Tower one through the basement. Bathrooms a bit small but everyone was nice. Victor was our bellman & he was very nice & friendly. Got us additional towels. Having english speaking in the bar would have been nice.

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

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Other web-users rate our hotel

  • 731 reviews 9.7/10 Location
  • 1,187 reviews 7.8/10 Room
  • 1,207 reviews 8.2/10 Service
  • 92 reviews 3.7/10 WiFi
  • 649 reviews 6.8/10 Comfort
  • 608 reviews 8.1/10 Breakfast
  • 453 reviews 7.9/10 Cleanliness
  • 243 reviews 7.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.