Mercure Sao Paulo Moema Times Square Hotel 4 stars

I've been staying on Mercure Moema Times Square for the last 1.5+ years every time I go to São Paulo. I like this hotel, the rooms are very nice and clean. They offer a decent breakfast and the price for that is not so bad. The location is very good, especially if you need to use the Congonhas Airport to visit other cities in Brazil. I recommend this hotel.

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

everything we needed, they provided right away. excellent room and bathroom. nothing bad to say

Trying to connect MERCURE wifi was a horrible experience. When finally connected, the internet speed is too slow.

It was very pleasant to stay in the hotel. Clean apartment, very organised and wide.

the internet connection at the 10th floor is poor, despite a new code and password was given, the signal was very low that makes impossible to work from the hotel. the beds are too small and uncomfortable. the best part of staying at the mercure was the breakfast.. just amazing.

It was a really good experience

Overall my experience is good, however there some aspects that i thing the Hotel could improve: 1- Noise: From my point of view, the rooms are a bit noises. I could hear all the noise from buses and cars. The Hotel could improve windows isolation. 2- The internet showed a poor quality. It's not my first time that i describe this situation. Slow connectivity and uneatable. on this opportunity I had not the necessity to work, It would have been a disaster.

I was satisfied with the experience of this hotel. I had to speak to the front desk about a number of problems, but they responded quickly to all issues. I was disappointed that I needed to speak to them so many times.

Very nice stay , second time there. Great location, clean and friendly staff.

Very comfortable hotel, well localised and very helpful and friendly staff.

As always, a very nice room and very good seeing.

Met my expectations. Check in and check out were standard. The internet didn’t work. I followed the instructions of the hotel and of the reception guest.

Room ok, hotel was missing a lobby and breakfast was in neighbouring hotel ( also accor group) Should have been more clear on the website.

the reception team in the evening shift was with poor attitude and no effort to keep the customer happy. I had to come down twice to set my door key right. I asked for a half day extension on check-in, which was bluntly refused. ( however the morning team next day was able to help me with the extension). This reinforced my belief that it was not the availability but the attitude of the evening batch. I am a regular client of mercure, but now I think I have to think about other options. At least this unit of mercure will not be my choice. I feel bad about it because I realise it is not the hotel but a part of the hotel that was responsible for my bad experience.