Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,860 reviews

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Mercure São Paulo Moema Times Square - Image 1
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Mercure São Paulo Moema Times Square - Image 4
Avenida dos Jamaris, 100, Moema, 04078-000 SAO PAULO, Brazil

Description

Our accommodation(s)

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Room 1

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

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Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,860 reviews

TripAdvisor Rating  4.0/5  684 reviews

Certificate of excellence 2024

A very irritating experience

TripAdvisor rating 2.0/5

Sven R TripAdvisor review

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Decent location but construction on the other tower made it inconvenient

Customer review rating 2.5/5

Duer Business - Confirmed reviews ALL

Dear Duer, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We sincerely appreciate your comments as they are vital in helping us improve our services. We are pleased to hear that you found our location to be decent. However, we would like to extend our apologies for the inconvenience caused by the ongoing construction work in one of our towers. We understand that navigating between the two towers can be challenging during this time, particularly when accessing facilities such as the gym. Please be assured that we are actively working to complete the construction as quickly and efficiently as possible to enhance our guests' experience. Regarding your observations about the breakfast and the condition of your room, we value your insights and will certainly relay your comments to our management team for further evaluation. We strive to provide a comfortable and enjoyable experience for every guest, and feedback like yours helps us identify areas for improvement. We genuinely appreciate your understanding as we work through these challenges, and we hope to have the opportunity to welcome you back in the future to provide you with a more seamless experience. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Boa estadia

Customer review rating 5.0/5

Marcela Business - Confirmed reviews ALL

Olá Marcela, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Well located

Customer review rating 5.0/5

Claudia Business - Confirmed reviews ALL

Dear B., We very much appreciate your comments regarding your stay at the Mercure SP Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Very good!

TripAdvisor rating 4.0/5

Denise F TripAdvisor review

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

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Other web-users rate our hotel

  • 732 reviews 9.8/10 Location
  • 1,189 reviews 7.8/10 Room
  • 1,210 reviews 8.2/10 Service
  • 91 reviews 4.1/10 WiFi
  • 650 reviews 6.9/10 Comfort
  • 612 reviews 8.1/10 Breakfast
  • 453 reviews 7.8/10 Cleanliness
  • 243 reviews 7.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.