Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,741 reviews

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Description

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,741 reviews

Customer review rating 2.0/5

Tatiana A. Business - Confirmed reviews ALL

Extremely noisy! Windows are not soundproof, doors either!

Dear Tatiana, Thank you for your feedback regarding your recent stay. We sincerely apologize for the noise disturbances you experienced, as we understand this can significantly affect your comfort. Your comments will be reviewed as we continually strive to enhance our guests' experience. Best regards, Mercure Sao Paulo Moema Times Square

Customer review rating 4.0/5

Marianna M. F. Business - Confirmed reviews ALL

Carolina and Jennifer, who work at the front desk, are extremely kind and efficient.

Prezada Marianna, Agradecemos imensamente pelo seu feedback positivo. É com grande satisfação que recebemos suas palavras sobre a equipe da recepção, especialmente Carolina e Jennifer. Valorizamos muito o atendimento ao cliente e ficamos felizes em saber que nossa equipe atendeu às suas expectativas. Atenciosamente, Mercure Sao Paulo Moema Times Square

Customer review rating 4.5/5

Jose P. L. P. Business - Confirmed reviews ALL

My short stay of one night was excellent and according to my previous experience last year

Prezado Jose P., Agradecemos seu gentil feedback sobre sua recente estadia. Ficamos satisfeitos em saber que você achou nossas acomodações confortáveis e nossa equipe atenta. É gratificante saber que atendemos suas expectativas mais uma vez. Atenciosamente, Mercure Sao Paulo Moema Times Square

Customer review rating 1.0/5

Gustavo D. D. O. Business - Confirmed reviews ALL

I arrived at the hotel and presented myself as a Platinum client. Despite everything, I was directed to the Apart Hotel Tower, not the hotel tower. Upon arriving at the room, it was terrible, old, with an old refrigerator – awful. I refused to stay in the room and only then was I directed to the correct tower. It was the worst stay I've had in years.

Customer review rating 5.0/5

Daniel T. Business - Confirmed reviews ALL

My stay was very good. The room was clean and spacious, and the blackout curtains were excellent. The shower had strong water pressure, and despite the hotel being close to a busy avenue, it was very quiet inside. The breakfast was great, with plenty of options and delicious food. The staff were very pleasant and polite, and the bed was extremely comfortable.

Caro Daniel T., Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que você disfrutou de uma estadia confortável e tranquila, além de ter apreciado nosso café da manhã variado e saboroso. Temos o compromisso de oferecer um ambiente acolhedor e serviços de qualidade, e ficamos felizes em saber que nossa equipe atendeu suas expectativas. Esperamos recebê-lo novamente em sua próxima visita. Acesse nosso instagram e veja nossas condições especiais ! @mercuretimessquare R Mendes || Coord. Qualidade

Other web-users rate our hotel

  • 637 reviews 9.6/10 Location
  • 1,058 reviews 7.5/10 Room
  • 1,018 reviews 8/10 Service
  • 38 reviews 4/10 WiFi
  • 582 reviews 8.5/10 Breakfast
  • 581 reviews 6.5/10 Comfort
  • 409 reviews 7.2/10 Cleanliness
  • 199 reviews 8/10 Food

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