Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,731 reviews

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Description

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,731 reviews

TripAdvisor Rating  4.0/5  751 reviews

Certificate of excellence 2025

Amazing staying in Mercure Moema.

TripAdvisor rating 5.0/5

Mauro S Families - TripAdvisor review

Excellence in all aspects of the overall staying. As matter of fact, the employees are amazing. Hence, the accomodations are very comfortable. The Hotel Mercure Moema has a perfect position related to the Ibirapuera Park and is near to the downtown.

Dear Mauro S, Hello! Thank you very much for your positive feedback! We are delighted to hear that you had an excellent stay at our hotel. Our team is dedicated to providing the best possible service, and we are delighted to hear that you appreciated our hospitality. It is also great to know that you found the accommodations comfortable and that the location of the Mercure Moema Hotel met your expectations, especially in relation to Ibirapuera Park and the city center. We look forward to welcoming you back on your next visit! Sincerely, Re Mendes Quality Coordinator

Customer review rating 3.5/5

Silvia R. B. Business - Confirmed reviews ALL

razoavel

Prezada Silvia, Agradecemos por compartilhar suas observações sobre a sua recente estadia em nosso hotel. Lamentamos saber que a senhora encontrou desconfortos em relação ao banheiro, como a falta de itens de cortesia e problemas com a água e a TV. Sua experiência é importante para nós e iremos analisar as questões mencionadas para proporcionar um serviço ainda melhor no futuro. Queira aceitar nosso pedido de desculpas. Esperamos ter a oportunidade de recebê-la novamente e oferecer uma estadia mais agradável. R Mendes || Coord. Qualidade

Customer review rating 5.0/5

Silvana M. Friends - Confirmed reviews ALL

Everything about this hotel was pleasant. Comfortable room, great location, and friendly staff.

Dear Silvana M., Thank you for your kind feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the service provided by our friendly staff. Your satisfaction is our priority, and it is rewarding to know we met your expectations. Aproveitamos para desejar um excelente ano de 2026! R Mendes || Coord. Qualidade

Customer review rating 2.0/5

Daniel B. Business - Confirmed reviews ALL

Gym infrastructure was bad: air-conditioning not working, equipment without maintenance and not properly cared for.

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location. However, I regret to learn about your experience with the gym facilities. Please be assured that we continually strive to maintain our amenities and address any issues as they arise. Your comments will be taken into consideration as we plan future improvements. R Mendes || Quality Coordinator

Customer review rating 4.0/5

Iane L. Business - Confirmed reviews ALL

Very nice hotel, team was nice and friendly. Everything was in good condition, bed it was amazing and the shower was incredible! But it was very price for just one night and no breakfast.

Dear Iane L., Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our location, cleanliness, and the friendliness of our team. Your comments about the bed and shower are greatly appreciated. We understand your concerns regarding the pricing and breakfast options, which are part of our individual offerings. We hope to welcome you back in the future for another pleasant experience. R Mendes || Coord. Qualidade

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Other web-users rate our hotel

  • 642 reviews 9.5/10 Location
  • 1,065 reviews 7.4/10 Room
  • 1,032 reviews 8/10 Service
  • 47 reviews 3.1/10 WiFi
  • 596 reviews 6.5/10 Comfort
  • 583 reviews 8.4/10 Breakfast
  • 402 reviews 7.3/10 Cleanliness
  • 209 reviews 7.6/10 Food

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