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Mercure Sao Paulo Moema Times Square Hotel 4 stars

Customer review rating 4.3/5 7,013 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Moema Times Square Hotel
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+ 18 Services

Hotel extras

  • No charge for one child aged 8 or under sharing with parents

  • Hotel in São Paulo with pool and fitness center

  • Four event rooms for social or work functions for up to 120 people

  • The hotel has concierge and mini Wedding services

  • 8-minute drive to Sao Paulo Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000 são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Our accommodation(s)

We offer 3 categories: superior apartments with double bed, superior apartments with twin beds, junior suites (two bedrooms) and Office Room.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Room

Our restaurants and bars

DELL'ARTE RISTORANTE

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114 m²

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,013 reviews

tripadvisor

TripAdvisor Rating 4.0/5

507 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location and nice staff

TripAdvisor rating 5.0/5

Edupenna2021 Solo travel - 27/03/2021 TripAdvisor review

It was great being in this hotel. The staff are nice and ready to solve any problem or helping for anything you need. The room is very comfortable and clean. Nice location next to subway, shops, cafeterias and Ibirapuera mall. I really have appreciated the stay. Te breakfast was great also. They also have a very good Allsafe program guaranteeing protection for all during the stay. I felt very safe in this pandemic time.

Well located

Customer review rating 5.0/5

Paloma T. Couples - 22/02/2021 Confirmed reviews ALL

Good location, clean and comfortable. Good prices.

Dear Paloma Felizardo T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience Team Mercure SP Moema Times Square

Well located, Covid 19 friendly and educated employees!

Customer review rating 3.5/5

Anonymous Families - 25/01/2021 Confirmed reviews ALL

The experience was great but the breakfast has very few options for gluten free and lactose free food. Besides the variety is not great. Also, the rooms should have a microwave especially during the pandemic. Although those thins, the hotel is good and the location was safe and great for my trip.

Dear Grazielle, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback was very important to us. Please rest assured that we'd taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Customer Experience Mercure SP Moema Times Square

Great location and hospitality

Customer review rating 5.0/5

Carla M. Solo - 25/12/2020 Confirmed reviews ALL

The location is perfect, near everything you need. Great restaurants, bakeries, stores and pharmacies. Didn’t even need to drive around while there. Great staff and very kind. Would definitely stay there back again.

Poorly cleaned and unhelpful front desk staff

Customer review rating 0.5/5

Camilla Couples - 17/12/2020 Confirmed reviews ALL

The room was poorly cleaned, towels with hairs, and lack of toilet paper. When support was requested at front desk for toilet paper, staff told me to go buy in the supermarket nearby.

Customer review rating 4.5/5

Gilvanio F. Business - 16/12/2020 Confirmed reviews ALL

Sempre impecavel.

Customer review rating 4.5/5

Raphael L. Families - 03/12/2020 Confirmed reviews ALL

the elevator cleaning was not good in the day we arrive. It smelled bad and there were some dirty parts.

THE WORST HOTEL EXPERIENCE EVER!

Customer review rating 0.5/5

Ana R. Business - 02/12/2020 Confirmed reviews ALL

I had reserved a double room called premium or something but I invited my assistant in and asked for a double room. They said they UPGRADED it, but it was an ok room... She arrived the next day but, since she was unable to contact me and didn't know I had invited her, she had booked another room. WE WERE UNABLE TO CANCEL HER EXTRA RESERVATION!!! They said it could only be done by reservation pp, who were off for the weekend. AND PLUS: SHE WAS FORBID TO HAVE BREAKFAST, ALTHOUGH MY PAYING (I HAVE MANY PROOF); There's no lobby, just a filthy room with ONE SINGLE ATTENDANT who's always unable to take more than one request (THERE'S ALWAYS A LINE IN THE RECEPTION); THERE'S NO CLEAN BATHROOM IN THE RECEPTION FLOOR; THE SINK IS ALWAYS WET AS IT WAS BADLY PLANNED THE SHOWER WATER ALWAYS SINKS ALL OVER THE FLOOR BC IT'S GOT NO SEALING THE PILLOWS ARE OLD AND HARD AS A ROCK THE VANITY KIT IS RIDICULOUSLY SMALL, OF POOR QUALITY AND TOTALLY USELESS. AWFUL GUEST RECEPTION AND HOSPITALITY

bad stay

Customer review rating 1.5/5

Anderson S. Business - 26/11/2020 Confirmed reviews ALL

Opening hours of the gym very short, must be from 5am to 10pm and the breakfast from 6am at least.

Dear Anderson Claiton Nunes S., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Fontenele Sub Gerente Mercure SP Moema Times Square

Great Location and awesome Staff!

Customer review rating 5.0/5

Thaya M. Business - 20/11/2020 Confirmed reviews ALL

I had a great stay. Marcelo and the entire staff were very helpful and friendly. The room was spacious, delicious breakfast. Very safe neighborhood and walking distance to lots of good restaurants. The only downside was he Wi-Fi. It was not very strong in my room OR the conference room for what I needed (work and conference calls).

Dear Thayamara M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Mercure SP Moema Times Square

Could have been better

Customer review rating 3.0/5

Luis Solo - 29/10/2020 Confirmed reviews ALL

The room was spacious and the staff was nice overall - special mention to Rubens (I think that was his name), who showed even more hospitality. However, the king size bed turned out to be two single beds put together, the breakfast initially served was not according to my previous requests (I have dietary restrictions), the doors could get a little bit of maintenance and the room service fumbled one or two times in cleaning the room. Improving the communication process will solve both the breakfast and the room service, I think.

Dear Luiz Octavio K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Good stay at your hotel

Customer review rating 4.5/5

Carlos K. Business - 16/03/2020 Confirmed reviews ALL

I had a good stay at the hotel. Observed the security people at all times to secure the entrance, however they look intimidated, serious and not a good welcoming experience.

Dear Carlos k., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

well located

Customer review rating 4.5/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

love Mercure Moema Times Square

Dear Marcelo S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenele Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 5.0/5

Jéssica S. Business - 02/03/2020 Confirmed reviews ALL

very good stay, please pay attention on cleaning behind the beds

Dear Jessica S. Pedreira O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square
Customer review rating 4.5/5

Ac Solo - 23/02/2020 Confirmed reviews ALL

There are no towels or lockers for the gym and sauna. Being outside the main building, it's impossible to use the sauna safely without lockers ...

Need SmarTV with Netflix

Customer review rating 3.5/5

Gustavo S. Couples - 13/02/2020 Confirmed reviews ALL

Good stay. Need SmarTV with Netflix.

Dear Gustavo Franco De S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Nice location

Customer review rating 5.0/5

David Business - 07/02/2020 Confirmed reviews ALL

Friendly staff and close to shopping/food.

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 4.0/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Solid place to stay

Dear Kevin Manuel E., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 4.0/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

I like this hotel, firstly because the location is perfect to me, I like the room service, the room and bathroom is clean. The only problem is the internet and TV. Internet is very very slow, mainly during night. And my TV always turn off and the soluciona the hotel give is hit the back tv to TV work. It is not a solution. But in general I'll back to this hotel.

Dear Luciano Silva Miceli A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenele Sub Gerente Mercure Times Square

Good stay

Customer review rating 4.0/5

Anonymous Couples - 23/01/2020 Confirmed reviews ALL

It was a nice experience in a confortable room and very kind decoration. But I have expected better bath towels and amenities.

Dear Luis Eduardo C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

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