Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,731 reviews

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Description

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,731 reviews

Customer review rating 4.5/5

Gregor B. Business - Confirmed reviews ALL

Despite the booking being made via an Agency, the hotel staff nevertheless gave me all of the perks of Gold Membership: early check-in, late check-up, some complimentary water. Given my travel circumstances I appreciated this very much.

Dear Mr. B., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff was able to provide you with the perks of Gold Membership, even though your reservation was made through an agency. We strive to ensure that all our guests feel valued and appreciated, regardless of how they book their stay. Your recognition of our team's efforts is greatly appreciated. Acesse nosso instagram e veja nossas condições especiais ! @mercuretimessquare R Mendes || Coord. Qualidade

Customer review rating 5.0/5

Luis E. H. R. Business - Confirmed reviews ALL

it's the 2nd time I stayed at Mercure times square, and it was the 2nd time I had a great stay. Water pressure in the shower is perfect, room cleanliness and space are excellent, well stocked mini-bar, comfortable beds and good facilities, besides the great location.

Dear R., Thank you for your kind feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed your experience once again, particularly appreciating the water pressure, room cleanliness, and our facilities. Our team strives to provide a comfortable environment for our guests, and it is rewarding to know that we succeeded during your visit. Follow us at instagram ! @mercuretimessquare R Mendes || Coord. Qualidade/ CX

Customer review rating 3.5/5

Keila K. S. D. S. Couples - Confirmed reviews ALL

Acoustics in the apartment are terrible, you can hear everything. The bed sheets are not good quality, they were torn from wear and tear. Cleanliness could also be improved.

Dear Keila K. S. d. S., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our location to your liking. However, we regret to learn about the issues you experienced with noise, bedding quality, and cleanliness. Your comments are invaluable in helping us enhance our services and ensure a better experience for our guests in the future. Acesse nosso instagram e veja nossas condições especiais ! @mercuretimessquare R Mendes || Coord. Qualidade

Customer review rating 3.5/5

Silvia R. B. Business - Confirmed reviews ALL

razoavel

Prezada Silvia, Agradecemos por compartilhar suas observações sobre a sua recente estadia em nosso hotel. Lamentamos saber que a senhora encontrou desconfortos em relação ao banheiro, como a falta de itens de cortesia e problemas com a água e a TV. Sua experiência é importante para nós e iremos analisar as questões mencionadas para proporcionar um serviço ainda melhor no futuro. Queira aceitar nosso pedido de desculpas. Esperamos ter a oportunidade de recebê-la novamente e oferecer uma estadia mais agradável. R Mendes || Coord. Qualidade

Customer review rating 5.0/5

Silvana M. Friends - Confirmed reviews ALL

Everything about this hotel was pleasant. Comfortable room, great location, and friendly staff.

Dear Silvana M., Thank you for your kind feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the service provided by our friendly staff. Your satisfaction is our priority, and it is rewarding to know we met your expectations. Aproveitamos para desejar um excelente ano de 2026! R Mendes || Coord. Qualidade

Other web-users rate our hotel

  • 627 reviews 9.5/10 Location
  • 1,050 reviews 7.5/10 Room
  • 1,016 reviews 8/10 Service
  • 39 reviews 3.2/10 WiFi
  • 577 reviews 8.4/10 Breakfast
  • 397 reviews 7.3/10 Cleanliness
  • 202 reviews 7.6/10 Food
  • 185 reviews 6.4/10 Vibe

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