Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,538 reviews

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Mercure São Paulo Moema Times Square - Image 1
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Avenida dos Jamaris, 100, Moema, 04078-000 SAO PAULO, Brazil

Description

Hotel extras

  • Pet-friendly hotel in São Paulo! Dogs and cats up to 15 kg are welcome.

  • Adapted rooms for people with reduced mobility.

  • Family hotel in Sao Paulo! Accommodations for up to 4 people.

  • Less than 100 meters from the Moema Subway Station, on the Lilac Line.

  • Hotel with parking in Sao Paulo, subject to charge.

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,538 reviews

TripAdvisor Rating  4.0/5  636 reviews

Certificate of excellence 2024

Nice Hotel.

TripAdvisor rating 4.0/5

Irish_FredBrasilia TripAdvisor review

The hotel was great. I loved the breakfast. Although, I really think it needs a waffle maker and some hot chocolate. The beds were very comfy.The room in general was very nice (great shower). Wonderful location and very friendly staff. *Review written by my daughter, but I agree with everything!

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Well located and safe. Very practical

Customer review rating 4.5/5

Valeska Families - Confirmed reviews ALL

I stayed before at this hotel. It's very convenient for me and also safe getting in&out. Staff is very efficient and friendly. Previously, i happen to forget some belongings, and housekeeping was efficient, quick and honest. There's a convenient laundry service in the building, and I enjoy the restaurant downstairs. I only wish the bedding were superior (elastic sheets, warmer comforter etc), but I'm overall it's a great experience.

Dear Valeska Bezerra G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with our housekeeping manager; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Coordenadora Qualidade/ Customer Experience Mercure SP Moema Times Square

Good Stay

Customer review rating 4.5/5

Fernanda Business - Confirmed reviews ALL

.

Fernanda, Obrigada pelos seus comentários sobre o Hotel Mercure SP Moema Times Square. Ficamos felizes em saber que sua hospedagem foi agradável. Esperemos revê-la em breve. Atenciosamente, Renata Mendes Coordenadora Qualidade/ Customer Experience Mercure SP Moema Times Square

Bad service from the front desk

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The two encounters that we had with the front desk were not pleasant. We arrived at 11 am and our room wasnt ready yet, we advanced all the paper work for the room, documents, etc and they let us know the room would be available only at 2pm. So we went out and came back only at night, at 8pm. Please note that we were with our 3 year old son, and when we arrive tired with an also tired child the front desk with a not so nice face made us wait to check if our room was ready. Besides that, the air conditioning and the wifi of the room was not working.

Good Stay

Customer review rating 4.5/5

Edgar Business - Confirmed reviews ALL

very comfortable

Dear Jesus Edgar Munoz G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Coordenadora Qualidade/ Customer Experience Mercure SP Moema Times Square

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Other web-users rate our hotel

  • 683 reviews 9.7/10 Location
  • 1,054 reviews 7.9/10 Room
  • 1,029 reviews 8/10 Service
  • 109 reviews 3.1/10 WiFi
  • 568 reviews 7/10 Comfort
  • 510 reviews 7.3/10 Breakfast
  • 418 reviews 7.7/10 Cleanliness
  • 173 reviews 7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.