Mercure Sao Paulo Moema Times Square Hotel 4 stars

Customer review rating 4.3/5 7,344 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Moema Times Square Hotel
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+ 11 Services

Hotel extras

  • No charge for one child aged 8 or under sharing with parents

  • Hotel in São Paulo with pool and fitness center

  • Four event rooms for social or work functions for up to 120 people

  • The hotel has concierge and mini Wedding services

  • 8-minute drive to Sao Paulo Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000 são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Our accommodation(s)

We offer 3 categories: superior apartments with double bed, superior apartments with twin beds, junior suites (two bedrooms) and Office Room.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2

Our restaurants and bars

DELL'ARTE RISTORANTE

Type of cuisine: International

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

DELL ARTE RISTORANTE

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,344 reviews

tripadvisor

TripAdvisor Rating 4.0/5

518 reviews

Coul´d be better

Customer review rating 2.5/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

The wifi was not god, i ask to change my room, because I need to work, and i expected for answer about 3 hours, and nothing happened.

Dear Daniele B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Good stay

Customer review rating 3.5/5

Fabio J. Business - 09/07/2021 Confirmed reviews ALL

Everything went smoothly with the exception to the internet speed. I've spent many hours inside my room trying to work and the quality of the internet was frustrating.

Some trouble

Customer review rating 2.5/5

Carolina Families - 21/06/2021 Confirmed reviews ALL

I spent a week there and had to change rooms twice. The first room, was on the 4th floor, 403 - the bathroom ceiling was full of little black flyes. We tryed to use a product to kill them, but they came back. We packed and changed rooms. Second room was 510 and the toilet was clogged. Tha handiman came to fix it but didn´t. Third room was the 803 - the tv was older and there was no chair to work, besides the paint smell. At the check out I couldn't figure out what I was paying for because there are no quantities, so you pay for water 9 or 27 or 38. It makes no sense! The receptionist was not very nice to me when I asked for amounts, as if I was wrong. When I checked inthe receptionist toldo me parking was included and when I left they tryed to charge me. Bad experience. Not coming back.

Ótima Localização / Great Location

Customer review rating 5.0/5

Ricardo D. Friends - 02/06/2021 Confirmed reviews ALL

Foi apenas uma noite, mas recomendo! It was a one night stay, but definitely recommended!

Bom geral

Customer review rating 4.0/5

Ricardo M. Business - 26/05/2021 Confirmed reviews ALL

Bom, dificuldade de early check in

Good sized rooms

Customer review rating 4.0/5

Anonymous Solo - 15/05/2021 Confirmed reviews ALL

Good sized room, with nice desk and chairs. Nice staff. However I had problems with noise coming from neighbors at least twice. Breakfast was OK, but nothing special.

Very good hotel, clean and efficient, but bed comfort need to improve

Customer review rating 4.0/5

Juliana Couples - 04/05/2021 Confirmed reviews ALL

Everything was great, staff, location. The room was clean and comfortable, but it really needs more/better pillows. There was only one and my neck/back suffered a bit.

Customer review rating 2.5/5

Salim Business - 03/05/2021 Confirmed reviews ALL

There was noise all the time ....down at the entrance area....people talking loudly at 2 am and 3 am ....absurde

nota 10

Customer review rating 5.0/5

Thomas Business - 03/05/2021 Confirmed reviews ALL

nota 10

Caro Thomas, Agradecemos seus comentários referente ao Mercure SP Moema Times Square! Ficamos muito satisfeitos que pudemos lhe proporcionar uma boa experiência de hospedagem em São Paulo Esperamos revê-lo em breve, Atenciosamente, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Everything perfect, great cost-benefit

Customer review rating 5.0/5

Claudio Business - 21/04/2021 Confirmed reviews ALL

Everything was perfect, check-in to check-out. Great guest services, kudos from Patrica from the reception desk. Will be back for sure and will also recommend the hotel to my guests.

Dear Claudio P., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Patricia! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Customer Experience Coordinator Mercure SP Moema Times Square

Good location and nice staff

TripAdvisor rating 5.0/5

Edupenna2021 Solo travel - 27/03/2021 TripAdvisor review

It was great being in this hotel. The staff are nice and ready to solve any problem or helping for anything you need. The room is very comfortable and clean. Nice location next to subway, shops, cafeterias and Ibirapuera mall. I really have appreciated the stay. Te breakfast was great also. They also have a very good Allsafe program guaranteeing protection for all during the stay. I felt very safe in this pandemic time.

Dear Edupenna2021, We very much appreciate your comments regarding your stay at the Mercure SP Moema Times Square Hotel! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 29/10/2019 TripAdvisor review

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

Dear birgitbullam Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Traveling in São Paulo

TripAdvisor rating 5.0/5

Trip42042464560 Couples - 27/06/2019 TripAdvisor review

A trip to São Paulo, Brazil, stayng at a very nice hotel, friendly and well located. It is located close to a subway station, getting easer to move around a big city. A good breakfast and a cheap car parking.

Dear Trip42042464560, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Renata Mendes

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 09/06/2019 TripAdvisor review

Very good location, near from the Congonhas Airport, near from Shopping Ibirapuera and there are many restaurants around. The hotel staff is excellent, very atencious, always helpfull. The restaurant from the hotel is also very good, with excellent food.

Dear birgitbulla, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness, food and location. We hope to see you again very soon. Sincerely, Renata Mendes

EXCELLENT AS USUAL

TripAdvisor rating 5.0/5

alexandrespiess Business - 06/04/2019 TripAdvisor review

Excellent team! Everybody working in high level! Friendly relationship with customers is a good reason for my decision to be in Mercure Times Square every month during the year. Restaurant, room service and breakfast are other good reason for to choose this hotel.

Dear Alexandrespiess, Thank you for choosing Mercure SP Moema Times Square for your recent staying again in Sao Paulo. We highly appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates. Mercure SP Moema Times Square is a great option to all travellers that come to the biggest city in Brazil. Thank you again for taking time to write this review and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes

A modern hotel very well located in São Paulo

TripAdvisor rating 5.0/5

alexandren541 Couples - 10/03/2019 TripAdvisor review

Hotel very clean with good facilities. A superb breakfast, nice shower and bed. Staff was very polite and friendly. Close to Congonhas airport, Ibirapuera shopping center and Moema metro station. I highly recommend.

Mr.Alexandrem541, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness and location. We hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

Very good hotel

TripAdvisor rating 5.0/5

birgitbulla Solo travel - 03/12/2018 TripAdvisor review

Good location, people very nice and always helpfull. The bedroom very clean, good restaurant with good breakfast.Near from the airport, taxi service in front and near from many restaurants.Excelent service

Dear birgitbulla, Thanks for choosing Mercure SP Moema Times Square! We are grateful for the comments about your stay in Mercure We hope that you will still consider us for your future São Paulo travel needs. Regards,

Nice Hotel

TripAdvisor rating 5.0/5

avgraba2017 Business - 10/06/2018 TripAdvisor review

The room is very beatifull, clean and quiet. The location is good and the neighborhood is great with a lot of food places. There is a private parking lot, cheap than others around it. These is one great opition!!

Dear avgraba2017, Thank you for taking the time to share your feedback abou Mercure SP Moema Times Square. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent Team

TripAdvisor rating 5.0/5

alexandrespiess Business - 22/05/2018 TripAdvisor review

All team is always working hard and happy. Check in and Check out are fast and without troubles. Rooms are clean and equipment run as we expect. Excellent Room Service. We feel as we are in our house having very nice experience.

Dear Alexandrespiess, Thank you for the great review of our hotel! We are glad receiving your comments, that you enjoyed your stay and hope to see you again very soon. Sincerely,

Excellent location

TripAdvisor rating 5.0/5

Francisco L Couples - 10/05/2018 TripAdvisor review

This property is located in a very quiet neighborhood, pretty close to a restaurant area (walking distance). The rooms are cozy and very confortable. The whole building area is really beautiful. I recommend it.

Dear Francisco L, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards, Renata Mendes

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