Mercure Sao Paulo Moema Times Square Hotel 4 stars

TripAdvisor rating 4.0/5 471 reviews
Mercure Sao Paulo Moema Times Square Hotel
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Hotel extras

  • Wellness area with beauty salon

  • Leisure area with swimming pool, sauna and renovated fitness center

  • Electric bikes available for guests to use. Booking required

  • Free transfer service to Congonhas Airport and Ibirapuera shopping center. Booking required

  • Easy access to the São Paulo Expo convention center and Ibirapuera Park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000
são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Our accommodations

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

Junior Suite - king-size bed and twin beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Business Desk

Superior Apartment - king-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Business Desk

Superior Apartment - twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

DELL'ARTE RISTORANTE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,394 reviews

tripadvisor

TripAdvisor Rating 4.0/5

471 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great accommodation, OK breakfast, need better gym

Customer review rating 4.3/5

Marcelo Business - 22/11/2019 Confirmed reviews ALL

Room is great, good A/C, excellent shower. Location of hotel is convenient, but lacks of a decent gym and breakfast needs more healthy food options.

Customer review rating 4.3/5

Renato V. Couples - 16/11/2019 Confirmed reviews ALL

Good hotel, well located in Moema. My room was quite noise since was just next to the lift.

great value and confort

Customer review rating 4.3/5

Ricardo Friends - 14/11/2019 Confirmed reviews ALL

Very good. Comfortable beds and spacious rooms. Great shower and breakfast.

Dear Raphael Ricardo T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Pleasant

Customer review rating 4.3/5

Mjsa Business - 11/11/2019 Confirmed reviews ALL

I surely enjoyed the breakfast, very complete. The room was good, the bed excellent, very comfortable.

Dear Miguel S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

great value for price

Customer review rating 4.3/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

room spacious and clean, breakfast lots of options, nice and friendly staff

Dear Peter R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Great room, looks like brad new, Excellent location

Customer review rating 4.3/5

Gustavo Business - 07/11/2019 Confirmed reviews ALL

I've been staying on Mercure Moema Times Square for the last 1.5+ years every time I go to São Paulo. I like this hotel, the rooms are very nice and clean. They offer a decent breakfast and the price for that is not so bad. The location is very good, especially if you need to use the Congonhas Airport to visit other cities in Brazil. I recommend this hotel.

Dear Gustavo Adolfo Vinicius De M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 29/10/2019 TripAdvisor review

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

Dear birgitbullam Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very friendly staff

Customer review rating 4.3/5

Cintia B. Families - 28/10/2019 Confirmed reviews ALL

everything we needed, they provided right away. excellent room and bathroom. nothing bad to say

Room was spacious, WIFI needs major upgrade.

Customer review rating 4.3/5

David H. Business - 15/10/2019 Confirmed reviews ALL

Trying to connect MERCURE wifi was a horrible experience. When finally connected, the internet speed is too slow.

Dear David H., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Comfortable

Customer review rating 4.3/5

Bruno Families - 15/10/2019 Confirmed reviews ALL

It was very pleasant to stay in the hotel. Clean apartment, very organised and wide.

Dear Bruno O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Poor internet connection and uncomfortable bed for a work trip

Customer review rating 4.3/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

the internet connection at the 10th floor is poor, despite a new code and password was given, the signal was very low that makes impossible to work from the hotel. the beds are too small and uncomfortable. the best part of staying at the mercure was the breakfast.. just amazing.

Dear Oscar Mauricio Sanchez M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

It is a nice place

Customer review rating 4.3/5

Ramesh D. Business - 11/10/2019 Confirmed reviews ALL

It was a really good experience

Dear Guest D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Visita Flavio C. Octubre 2019

Customer review rating 4.3/5

Flavio C. Business - 07/10/2019 Confirmed reviews ALL

Overall my experience is good, however there some aspects that i thing the Hotel could improve: 1- Noise: From my point of view, the rooms are a bit noises. I could hear all the noise from buses and cars. The Hotel could improve windows isolation. 2- The internet showed a poor quality. It's not my first time that i describe this situation. Slow connectivity and uneatable. on this opportunity I had not the necessity to work, It would have been a disaster.

Dear Flavio Leonardo Fuentes C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

An adequate hotel that had several problems but a responsive staff

Customer review rating 4.3/5

J Business - 06/10/2019 Confirmed reviews ALL

I was satisfied with the experience of this hotel. I had to speak to the front desk about a number of problems, but they responded quickly to all issues. I was disappointed that I needed to speak to them so many times.

Dear Jason Thomas W., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Barbara Families - 03/09/2019 Confirmed reviews ALL

Very nice stay , second time there. Great location, clean and friendly staff.

Dear Barbara G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Very pleasant and comfortable stay

Customer review rating 4.3/5

Daniela O. Families - 03/09/2019 Confirmed reviews ALL

Very comfortable hotel, well localised and very helpful and friendly staff.

Dear Daniela Pires De O. O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Gordon T. Business - 02/09/2019 Confirmed reviews ALL

As always, a very nice room and very good seeing.

Dear Gordon T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Moema Times Square

Customer review rating 4.3/5

Sm Solo - 01/09/2019 Confirmed reviews ALL

Met my expectations. Check in and check out were standard. The internet didn’t work. I followed the instructions of the hotel and of the reception guest.

Dear Sean M., Thanks for sharing your experience at the Mercure Sao Paulo Moema Times Square Hotel. We're sorry we have not exceeded your expectations during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the points indicated maintenance department have been warned and please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ok

Customer review rating 4.3/5

Charles Business - 01/09/2019 Confirmed reviews ALL

Room ok, hotel was missing a lobby and breakfast was in neighbouring hotel ( also accor group) Should have been more clear on the website.

Dear Charles Eduard B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that our structure belongs to a complex: Bike rental, cafeteria and restaurant on the ground floor, swimming pool, large gym and dry sauna; In addition to the square, valet service and close to restaurants, bakeries and all the structure that the neighborhood offers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Bad experience with the reception team (evening batch)

Customer review rating 4.3/5

Roshan Business - 25/08/2019 Confirmed reviews ALL

the reception team in the evening shift was with poor attitude and no effort to keep the customer happy. I had to come down twice to set my door key right. I asked for a half day extension on check-in, which was bluntly refused. ( however the morning team next day was able to help me with the extension). This reinforced my belief that it was not the availability but the attitude of the evening batch. I am a regular client of mercure, but now I think I have to think about other options. At least this unit of mercure will not be my choice. I feel bad about it because I realise it is not the hotel but a part of the hotel that was responsible for my bad experience.

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