Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,629 reviews

Mercure São Paulo Moema Times Square - Image 1
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Description

Hotel extras

  • Excellent location near to Congonhas Airport and 100m from the subway!

  • Close to bars, stores, restaurants, Ibirapuera Park, and Ibirapuera Mall.

  • Private square, meeting rooms, restaurant, 24-hour cafe, and beauty salon.

Our accommodation(s)

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazil

GPS:-23.60528, -46.66158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DELL'ARTE RISTORANTE

Excellent Italian restaurant option in Moema, with welcoming environment, reservation area, great wine cellar, plus breakfast, lunch and dinner (buffet style or a la carte).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,629 reviews

Customer review rating 1.0/5

Rostam S. Couples - Confirmed reviews ALL

Very disappointed for a Mercure level Hotel. We asked the bed sheets to be CHANGED on the two mornings of the 3 night stay and they were NOT changed. The bed was ONLY made. This was despite us requesting personally at the reception on both mornings. This was also, despite that we had placed very clearly the card provided in the room, requesting the change of sheets. In addition, the sheets were very bad quality probably with a very low thread rating because they were extremely rough. This is not usual in the Mercure style hotel. To add to the unfortunate bed situation there was no mattress cover between the mattress and the sheets, and this is generally not accepted for hygiene purposes. I require Management to make contact with me and if not, I will elevate this to ACCOR.

Customer review rating 4.0/5

Michael J. S. Business - Confirmed reviews ALL

Friendly check in and good service

Hi Michael, Thank you so much for your kind words! I'm thrilled to hear you had a relaxing stay and that our team provided friendly service during your check-in. We always aim to create a welcoming atmosphere for our guests, and it’s great to know we hit the mark for you. We hope to see you again soon for another enjoyable experience! Regards, Our instagram: @mercuretimessquare R Mendes || Coord. Qualidade

Customer review rating 1.5/5

Rafael D. M. Families - Confirmed reviews ALL

I was given an old room. Had water coming from AC units in both bedroom. Mattress was wet. Finally later in the evening had a room change into a newer one.

Olá Rafael, Agradecemos por compartilhar sua experiência conosco. Lamentamos saber sobre os problemas com o ar-condicionado e o estado do seu quarto. Agradecemos sua compreensão ao realizar a troca para um quarto mais novo e vamos reforçar nossa equipe de manutenção para evitar que isso ocorra no futuro. Sua satisfação é muito importante para nós, e esperamos que, em uma próxima visita, possamos oferecer uma estadia muito mais agradável. Atenciosamente, Equipe Mercure Times Square Hotel

Customer review rating 4.5/5

Axel F. R. C. Couples - Confirmed reviews ALL

Very friendly and well trained personnel.

Olá Axel F., Ficamos muito felizes em saber que você teve uma experiência tão positiva com nossa equipe! Agradecemos suas palavras gentis e estamos sempre aqui para garantir que nossos hóspedes se sintam acolhidos e bem tratados. Esperamos te receber novamente em sua próxima visita! Atenciosamente, Acesse nosso instagram: @mercuretimessquare Equipe Mercure Times Square Hotel

Customer review rating 2.0/5

Tatiana A. Business - Confirmed reviews ALL

Extremely noisy! Windows are not soundproof, doors either!

Dear Tatiana, Thank you for your feedback regarding your recent stay. We sincerely apologize for the noise disturbances you experienced, as we understand this can significantly affect your comfort. Your comments will be reviewed as we continually strive to enhance our guests' experience. Best regards, Mercure Sao Paulo Moema Times Square

Other web-users rate our hotel

  • 621 reviews 9.5/10 Location
  • 1,031 reviews 7.6/10 Room
  • 974 reviews 8.1/10 Service
  • 29 reviews 4.3/10 WiFi
  • 568 reviews 6.5/10 Comfort
  • 556 reviews 8.6/10 Breakfast
  • 391 reviews 7.4/10 Cleanliness
  • 183 reviews 8.1/10 Food

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