Mercure Sao Paulo Moema Times Square Hotel 4 stars

Customer review rating 4.3/5 6,749 reviews

Mercure Sao Paulo Moema Times Square Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Wellness area with beauty salon

  • Easy access to the São Paulo Expo convention center and Ibirapuera Park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000
são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Our accommodation(s)

We offer 3 categories: superior apartments with double bed, superior apartments with twin beds, junior suites (two bedrooms) and Office Room.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Room

Our restaurants and bars

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,749 reviews

tripadvisor

TripAdvisor Rating 4.0/5

498 reviews

Good stay at your hotel

Customer review rating 4.3/5

Carlos K. Business - 16/03/2020 Confirmed reviews ALL

I had a good stay at the hotel. Observed the security people at all times to secure the entrance, however they look intimidated, serious and not a good welcoming experience.

Dear Carlos k., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

well located

Customer review rating 4.3/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

love Mercure Moema Times Square

Dear Marcelo S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenele Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 4.3/5

Jéssica S. Business - 02/03/2020 Confirmed reviews ALL

very good stay, please pay attention on cleaning behind the beds

Dear Jessica S. Pedreira O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square
Customer review rating 4.3/5

Ac Solo - 23/02/2020 Confirmed reviews ALL

There are no towels or lockers for the gym and sauna. Being outside the main building, it's impossible to use the sauna safely without lockers ...

Need SmarTV with Netflix

Customer review rating 4.3/5

Gustavo S. Couples - 13/02/2020 Confirmed reviews ALL

Good stay. Need SmarTV with Netflix.

Dear Gustavo Franco De S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Nice location

Customer review rating 4.3/5

David Business - 07/02/2020 Confirmed reviews ALL

Friendly staff and close to shopping/food.

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 4.3/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Solid place to stay

Dear Kevin Manuel E., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenelle Sub Gerente Mercure SP Moema Times Square

Good stay

Customer review rating 4.3/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

I like this hotel, firstly because the location is perfect to me, I like the room service, the room and bathroom is clean. The only problem is the internet and TV. Internet is very very slow, mainly during night. And my TV always turn off and the soluciona the hotel give is hit the back tv to TV work. It is not a solution. But in general I'll back to this hotel.

Dear Luciano Silva Miceli A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Fontenele Sub Gerente Mercure Times Square

Good stay

Customer review rating 4.3/5

Anonymous Couples - 23/01/2020 Confirmed reviews ALL

It was a nice experience in a confortable room and very kind decoration. But I have expected better bath towels and amenities.

Dear Luis Eduardo C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Fernanda T. Families - 08/01/2020 Confirmed reviews ALL

Very polite and professional staff. Special thanks to Alonso and Diego

Dear Fernanda Correa T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Best Hotel in Moema

Customer review rating 4.3/5

Frederico Families - 08/01/2020 Confirmed reviews ALL

The main reason of this trip was to start the process to renew our visas to US but I want also have some fun with my family in Sao Paulo. So originally I booked two nights but had to cancel one night due to a family issue. Thus we ended up staying just one night but we loved every minute. Amazing staff support from the check in to check out (special thanks to Diego and Alonso) Excellent room Great pool Delicious breakfast and lunch We will definitely return Just one minor point to improve: bathroom decoration

Dear Frederico Augusto De O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Three good days

Customer review rating 4.3/5

Carlos A. X. N. Couples - 03/01/2020 Confirmed reviews ALL

It was a short period of staying, but everything occurred according to my good expectations.

Dear Carlos Antonio Xavier N., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Lack of service, not up to the minimum standards

Customer review rating 4.3/5

Angie A. Families - 29/12/2019 Confirmed reviews ALL

Check in on a Wednesday; had to check out after 3 nights when I was supposed to stay for 8 due to the horrible service level we received. Our room was not cleaned in 3 days, neither the towels replaced even we requested this multiple times since we were staying with a baby. Trash was not taken out either. TV was broken. Staff was careless when requesting the room to be cleaned or even when checking out.

Nice experience overall but I was expecting a more modern hotel

Customer review rating 4.3/5

Pedro G. Couples - 25/12/2019 Confirmed reviews ALL

The room was good, matching the pics I saw. The WiFi was quite poor, disconnecting a few times and not the fastest speed. Options for room service could be in increased, breakfast was okay. The gym is very nice. I don't like the fact you have to leave the building to go have breakfast or gym, pool even if it's next door I would prefer all in the same building. Good service from staff. Would like to have a coffee machine in the room The sound isolation was not the best from next door rooms and outside. Double glazed window would solve that. Overall was not too bad but not sure if I will come back. Location is good though

Great hotel

Customer review rating 4.3/5

Ralph S. Friends - 11/12/2019 Confirmed reviews ALL

I was in Sao Paulo for a friend's birthday to celebrate with him

Dear Ralph Adeleke S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Best accommodation, service and surroundings at just one place!

Customer review rating 4.3/5

Giovanna V. Couples - 09/12/2019 Confirmed reviews ALL

First starting with a very welcoming and heartfelt reception, magnificent humble/ friendly costumer service in every area at the hotel : front desk, room service, security, cleaning and breakfast employees, including Franz Café, which was a hit having them around our corner. A place to eat, relax and even buy cigarettes at midnight! They are open 24/7. Was very happy the hotel is engaged in ambiental/ environmental causes. The bed and pillows were dramatically delightful, the room very well designed and decorated with a cheerful view and the most relaxing/satisfying shower after a long day running through this alive and hearty city as São Paulo. A pleasant experience which I am all to, compliment, put forward, applaud, suggest, value, praise, approve and recommend!

Dear Giovanna V., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Great accommodation, OK breakfast, need better gym

Customer review rating 4.3/5

Marcelo Business - 22/11/2019 Confirmed reviews ALL

Room is great, good A/C, excellent shower. Location of hotel is convenient, but lacks of a decent gym and breakfast needs more healthy food options.

Customer review rating 4.3/5

Renato V. Couples - 16/11/2019 Confirmed reviews ALL

Good hotel, well located in Moema. My room was quite noise since was just next to the lift.

great value and confort

Customer review rating 4.3/5

Ricardo Friends - 14/11/2019 Confirmed reviews ALL

Very good. Comfortable beds and spacious rooms. Great shower and breakfast.

Dear Raphael Ricardo T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Pleasant

Customer review rating 4.3/5

Mjsa Business - 11/11/2019 Confirmed reviews ALL

I surely enjoyed the breakfast, very complete. The room was good, the bed excellent, very comfortable.

Dear Miguel S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

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