Mercure São Paulo Moema Times Square

Mercure São Paulo Moema Times Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,119 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 8-minute drive to the São Paulo Congonhas Airport

  • Special packages: honeymoon, romantic, bridal day-use. Conditions apply.

  • Just 80 meters away from the Moema Metro Station (Lilac Line)

  • Tents for the kids (check availability and fees)

  • 4 modern event rooms, one of which can be modulated to accommodate up to 120 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100 Torre 1, Moema
04078-000 SAO PAULO
Brazil

  • By plane

    AEROPORTO CONGONHAS At 4km / 2 miles

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS:-23.605128, -46.662139

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DELL'ARTE RISTORANTE

Excellent choice in the typically Italian neighborhood of Moema, with welcoming environment, private area, and great options in the wine cellar. Breakfast, lunch, and dinner (buffet-style or a la carte).

Our accommodation(s)

With a contemporary design, the rooms at the Mercure SP Moema Times Square are ideal for those looking for comfort on their business or leisure trips. The family-size rooms are perfect for up to 4 guests.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2

Our guest reviews

Our guest reviews for
Mercure São Paulo Moema Times Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,119 reviews

TripAdvisor Rating  4.0/5  561 reviews

Certificate of excellence 2022

Have been better

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I have stayed few time with you, but this time I am not sure I will come back mainly due to the extreame slow internet that you could not fix. Also please do sometime about your elevators. They seem to work at the same slow speed (if not worse) as the internet. Takes forever for the elavator to come. Staff is really freindly and good location though. I like Mercure and next time in Moema I will go to Lavandisca.

Excellent stay

Customer review rating 4.5/5

Joyce D. A. Business - Confirmed reviews ALL

Excellent stay, clean and organized place.

Well located

Customer review rating 4.0/5

Maciej Solo - Confirmed reviews ALL

Was a good stay very helpful and friendly staff with good and safe location

Dear Guest Maciej, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Customer Experience Team Mercure SP Moema Times Square

Great location, nice room, excellent staff... great place to stay in Sao Paulo

Customer review rating 5.0/5

Ryn Solo - Confirmed reviews ALL

All hotel staff were very welcoming and helpful from the cleaning staff to the security to the restaurant staff to the front desk and manager and internet support. They made my stay perfect. The room was spacious and bed was comfy. I could not ask for a better located accommodation just feet away from the subway, shops, and dozens of restaurants.

Dear Ryan N., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Excellent Servixe

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Team is very attentive and made all necessary accommodations for my mother how has limited Mobility.

Sr.Marco Antonio, Agradecemos seus comentários referentes á sua hospedagem no Mercure São Paulo Moema Times Square. Ficamos felizes em saber que se sentiu acolhido por nossa equipe. É muito bom receber impressões positivas de sua estada e saber que contribuímos com seu conforto e da sua mãe. Seus comentários serão compartilhados com nossas equipes e seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Quando voltar à São Paulo aguardamos sua visita. Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Bad stay.

Customer review rating 1.5/5

Tales F. D. S. Business - Confirmed reviews ALL

The hotel is used by prostitutes to carry out the programs. So if you travel for business or with family, the hotel is not recommended. The noise in the rooms caused by such prostitutes and their programs, prevents you from being rested, to sleep. That was the last time I checked into this hotel. My dissatisfaction is total, complete. For two nights I was prevented from sleeping, even having requested the change of room. My money was wasted, very badly spent.

Dear Tales Foltran De Mr S., Thanks for taking the time and writing about your hosting. We regret that the service provided did not live up to all your expectations, please accept our apology. We always want to offer the best in quality in our services; know that your opinion was very important to us. The responsible managers took note and ensured that such occurrences would not be repeated. Thanks again for your comments and we hope to regain your trust. Yours sincerely, Equipe Customer Experience Mercure SP Moema Times Square

Good hotel, just needs better wifi. The wifi kept going out or it was too slow..

Customer review rating 5.0/5

Barry Solo - Confirmed reviews ALL

I enjoyed my stay, just wish the wifi was better..

Dear Barry Raynor J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience wifi service did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Good location

Customer review rating 2.0/5

Miriane N. G. Business - Confirmed reviews ALL

Dirty window sills/frames, unfriendly staff at the reception and breakfast, elevator maintenance at breakfast time.

Dear Miriane Nunes G., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Excellent!

Customer review rating 5.0/5

Mario K. Families - Confirmed reviews ALL

Everything good. Room, breakfast, location, etc... .

Dear Guest K. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Customer review rating 4.0/5

Pierre K. Families - Confirmed reviews ALL

Room not very well cleaned , reception perfect, breakfast excellent , location wonderful , some delay to take elevator

Perfect

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Great location with perfect service

Sr.Florinaldo Agradeçemos pelos comentários sobre sua hospedagem no Mercure SP Moema Times Square. Seus comentários foram compartilhados com a nossa equipe. Temos certeza que seu feedback foi um incentivo para aprimorar continuamente a qualidade de nossos serviços. Mais uma vez agradecemos e esperamos revê-la em breve no nosso hotel. Atenciosamente, Equipe Customer Experience Mercure SP Moema Times Square

well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

hotel staff very courteous and responsive to our needs. location was excellent. the only complaint was the breakfast option. same every day...no variety.

Dear Pei Lin L., Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations from our breakfast during your stay; please allow me to express my sincerest apologies. Situations like these will not repeated in our hotel, therefore your feedback is very important to us. Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Times Square. Sincerely, Customer Experience Team Mercure SP Moema Times Square

Customer review rating 5.0/5

Fellipe Families - Confirmed reviews ALL

Excelente estadia

Prezado Sr.Felipe Agradecemos pelos comentários sobre sua hospedagem no Mercure SP Moema Times Square. Seus comentários foram compartilhados com a nossa equipe. Seu feedback serviu como incentivo para melhorar a qualidade de nossos serviços. Esperamos revê-lo em breve no nosso hotel. Atenciosamente, Equipe Customer Experience Mercure SP Moema Times Square

Excellent Service

Customer review rating 5.0/5

Natalia V. F. M. Business - Confirmed reviews ALL

Nice hotel with good services, the breakfast is served in the hotel next to it. All good.

Dear Guest Natalia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Customer Experience Team Mercure SP Moema Times Square

Good location and nice staff

TripAdvisor rating 5.0/5

Edupenna2021 Solo travel - TripAdvisor review

It was great being in this hotel. The staff are nice and ready to solve any problem or helping for anything you need. The room is very comfortable and clean. Nice location next to subway, shops, cafeterias and Ibirapuera mall. I really have appreciated the stay. Te breakfast was great also. They also have a very good Allsafe program guaranteeing protection for all during the stay. I felt very safe in this pandemic time.

Dear Edupenna2021, We very much appreciate your comments regarding your stay at the Mercure SP Moema Times Square Hotel! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - TripAdvisor review

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

Dear birgitbullam Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Traveling in São Paulo

TripAdvisor rating 5.0/5

Trip42042464560 Couples - TripAdvisor review

A trip to São Paulo, Brazil, stayng at a very nice hotel, friendly and well located. It is located close to a subway station, getting easer to move around a big city. A good breakfast and a cheap car parking.

Dear Trip42042464560, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Renata Mendes

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - TripAdvisor review

Very good location, near from the Congonhas Airport, near from Shopping Ibirapuera and there are many restaurants around. The hotel staff is excellent, very atencious, always helpfull. The restaurant from the hotel is also very good, with excellent food.

Dear birgitbulla, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness, food and location. We hope to see you again very soon. Sincerely, Renata Mendes

EXCELLENT AS USUAL

TripAdvisor rating 5.0/5

alexandrespiess Business - TripAdvisor review

Excellent team! Everybody working in high level! Friendly relationship with customers is a good reason for my decision to be in Mercure Times Square every month during the year. Restaurant, room service and breakfast are other good reason for to choose this hotel.

Dear Alexandrespiess, Thank you for choosing Mercure SP Moema Times Square for your recent staying again in Sao Paulo. We highly appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates. Mercure SP Moema Times Square is a great option to all travellers that come to the biggest city in Brazil. Thank you again for taking time to write this review and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes

A modern hotel very well located in São Paulo

TripAdvisor rating 5.0/5

alexandren541 Couples - TripAdvisor review

Hotel very clean with good facilities. A superb breakfast, nice shower and bed. Staff was very polite and friendly. Close to Congonhas airport, Ibirapuera shopping center and Moema metro station. I highly recommend.

Mr.Alexandrem541, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness and location. We hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

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