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Mercure Sao Paulo Moema Times Square Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 7,709 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Moema Times Square Hotel
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+ 16 Services

Hotel extras

  • No charge for one child aged 8 or under sharing with parents

  • Hotel in São Paulo with pool and fitness center

  • Four event rooms for social or work functions for up to 120 people

  • The hotel has concierge and mini Wedding services

  • 8-minute drive to Sao Paulo Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000 são paulo
brazil

Tel: +551150532500

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2 miles

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Hotel services

DELLARTE RISTORANTE

Excellent choice in the typically Italian neighborhood of Moema, with welcoming environment, private area, and great options in the wine cellar. Breakfast, lunch, and dinner (buffet-style or a la carte).

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 113 rooms
    • No room for people with reduced mobility
    • 8 family rooms
    • No connecting room
    • 108 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Portuguese
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
Access to property
  • UNKNOW Additional charge
    • On site
    • Public
    • Parking opened 24/7
    • Valet parking
Well-being
  • Piscina Climatizada
    • Outside
    • On site
  • ACADEMIA DO HOTEL
    • On site
    • Sauna room

Our accommodation(s)

We offer 3 categories: superior apartments with double bed, superior apartments with twin beds, junior suites (two bedrooms) and Office Room.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114 m²

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,709 reviews

TripAdvisor Rating 4.0/5

531 reviews

Well located

Customer review rating 4.0/5

Maciej Solo - 19/11/2021 Confirmed reviews ALL

Was a good stay very helpful and friendly staff with good and safe location

Great location, nice room, excellent staff... great place to stay in Sao Paulo

Customer review rating 5.0/5

Ryn Solo - 05/11/2021 Confirmed reviews ALL

All hotel staff were very welcoming and helpful from the cleaning staff to the security to the restaurant staff to the front desk and manager and internet support. They made my stay perfect. The room was spacious and bed was comfy. I could not ask for a better located accommodation just feet away from the subway, shops, and dozens of restaurants.

Dear Ryan N., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Excellent Servixe

Customer review rating 5.0/5

Anonymous Families - 03/11/2021 Confirmed reviews ALL

Team is very attentive and made all necessary accommodations for my mother how has limited Mobility.

Sr.Marco Antonio, Agradecemos seus comentários referentes á sua hospedagem no Mercure São Paulo Moema Times Square. Ficamos felizes em saber que se sentiu acolhido por nossa equipe. É muito bom receber impressões positivas de sua estada e saber que contribuímos com seu conforto e da sua mãe. Seus comentários serão compartilhados com nossas equipes e seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Quando voltar à São Paulo aguardamos sua visita. Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Bad stay.

Customer review rating 1.5/5

Tales F. D. S. Business - 19/10/2021 Confirmed reviews ALL

The hotel is used by prostitutes to carry out the programs. So if you travel for business or with family, the hotel is not recommended. The noise in the rooms caused by such prostitutes and their programs, prevents you from being rested, to sleep. That was the last time I checked into this hotel. My dissatisfaction is total, complete. For two nights I was prevented from sleeping, even having requested the change of room. My money was wasted, very badly spent.

Dear Tales Foltran De Mr S., Thanks for taking the time and writing about your hosting. We regret that the service provided did not live up to all your expectations, please accept our apology. We always want to offer the best in quality in our services; know that your opinion was very important to us. The responsible managers took note and ensured that such occurrences would not be repeated. Thanks again for your comments and we hope to regain your trust. Yours sincerely, Equipe Customer Experience Mercure SP Moema Times Square

Good hotel, just needs better wifi. The wifi kept going out or it was too slow..

Customer review rating 5.0/5

Barry Solo - 18/10/2021 Confirmed reviews ALL

I enjoyed my stay, just wish the wifi was better..

Dear Barry Raynor J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience wifi service did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Good location

Customer review rating 2.0/5

Miriane N. G. Business - 17/10/2021 Confirmed reviews ALL

Dirty window sills/frames, unfriendly staff at the reception and breakfast, elevator maintenance at breakfast time.

Dear Miriane Nunes G., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Excellent!

Customer review rating 5.0/5

Mario K. Families - 14/10/2021 Confirmed reviews ALL

Everything good. Room, breakfast, location, etc... .

Dear Guest K. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square
Customer review rating 4.0/5

Pierre K. Families - 13/09/2021 Confirmed reviews ALL

Room not very well cleaned , reception perfect, breakfast excellent , location wonderful , some delay to take elevator

Perfect

Customer review rating 4.5/5

Anonymous Friends - 13/09/2021 Confirmed reviews ALL

Great location with perfect service

well located

Customer review rating 4.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

hotel staff very courteous and responsive to our needs. location was excellent. the only complaint was the breakfast option. same every day...no variety.

Customer review rating 5.0/5

Fellipe Families - 08/09/2021 Confirmed reviews ALL

Excelente estadia

Excellent Service

Customer review rating 5.0/5

Natalia V. F. M. Business - 06/09/2021 Confirmed reviews ALL

Nice hotel with good services, the breakfast is served in the hotel next to it. All good.

1st Business Trip from Europe to Brazil since COVID started

Customer review rating 4.0/5

Peter Business - 05/09/2021 Confirmed reviews ALL

I choose the Mercure Moema Times Square because of its location. It is in a safe area of the town and it is close to Restaurants, Shopping Center and the nice Park. This Mercure is certainly not what you expect when you are used to the "normal" 4 Star Mercure Hotels in Europe. It has no Bar, no own Restaurant and even the Breakfast is in the hotel next door. But the rooms are clean (even they get cleaned only every 2 days) and the mostly not English speaking staff is very friendly and customer minded. I faced difficulties to arrange car parking for my rental car because due to Covid I do not want to have the Valet Service from the hotel next door and the Mercure do not have own parking lots. But it is possible to make a contract with the owner of the Parking directly. His name is Carlos and he is a very friendly guy who speaks English. Overall, the value you get for your money is totally ok. I booked on the Accor Homepage with my login. The page offers additional packages, but unfortunate they do not have any description for them available so I am still not clear what they are.

Great area

Customer review rating 4.5/5

Roland Business - 03/09/2021 Confirmed reviews ALL

The experience was overall great. The property followed all necessary safety precautions and that was very good. The water pressure in the shower was amazing. The staff was always friendly and accommodating.

Coul´d be better

Customer review rating 2.5/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

The wifi was not god, i ask to change my room, because I need to work, and i expected for answer about 3 hours, and nothing happened.

Dear Daniele B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Coord. Customer Experience Mercure SP Moema Times Square

Good location and nice staff

TripAdvisor rating 5.0/5

Edupenna2021 Solo travel - 27/03/2021 TripAdvisor review

It was great being in this hotel. The staff are nice and ready to solve any problem or helping for anything you need. The room is very comfortable and clean. Nice location next to subway, shops, cafeterias and Ibirapuera mall. I really have appreciated the stay. Te breakfast was great also. They also have a very good Allsafe program guaranteeing protection for all during the stay. I felt very safe in this pandemic time.

Dear Edupenna2021, We very much appreciate your comments regarding your stay at the Mercure SP Moema Times Square Hotel! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 29/10/2019 TripAdvisor review

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

Dear birgitbullam Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Traveling in São Paulo

TripAdvisor rating 5.0/5

Trip42042464560 Couples - 27/06/2019 TripAdvisor review

A trip to São Paulo, Brazil, stayng at a very nice hotel, friendly and well located. It is located close to a subway station, getting easer to move around a big city. A good breakfast and a cheap car parking.

Dear Trip42042464560, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Renata Mendes

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 09/06/2019 TripAdvisor review

Very good location, near from the Congonhas Airport, near from Shopping Ibirapuera and there are many restaurants around. The hotel staff is excellent, very atencious, always helpfull. The restaurant from the hotel is also very good, with excellent food.

Dear birgitbulla, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness, food and location. We hope to see you again very soon. Sincerely, Renata Mendes

EXCELLENT AS USUAL

TripAdvisor rating 5.0/5

alexandrespiess Business - 06/04/2019 TripAdvisor review

Excellent team! Everybody working in high level! Friendly relationship with customers is a good reason for my decision to be in Mercure Times Square every month during the year. Restaurant, room service and breakfast are other good reason for to choose this hotel.

Dear Alexandrespiess, Thank you for choosing Mercure SP Moema Times Square for your recent staying again in Sao Paulo. We highly appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates. Mercure SP Moema Times Square is a great option to all travellers that come to the biggest city in Brazil. Thank you again for taking time to write this review and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes

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