Novotel Sydney Manly Pacific Hotel 4 stars

Customer review rating 4.3/5 12,270 reviews

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Novotel Sydney Manly Pacific
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+ 30 Services

Hotel extras

  • Manly and ocean-view rooms, many with balcony

  • Rooftop pool with panoramic views

  • Modern fitness centre

  • Ocean-view dining, at Bistro Manly

  • 9 flexible event spaces, ocean-facing terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • GolfPaying
  • Grass tennis court (Nearby)Paying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Manly Pacific

55 North Steyne
2095 manly
australia

Tel: +61299777666

Fax: (+61)2/99777822

Check-in from 14h00

Check out up to 11h00

  • SYDNEY BUS :  L90 WARRINGAH MALL

  • By plane

    SYD KINGSFORD SMITH At 35km / 21.75 miles

  • By boat

    MANLY WHARF At 1km / 0.62 miles

GPS :-33.79575, 151.287353

Our accommodation(s)

The spacious rooms at Novotel Sydney Manly Pacific offer a peaceful and relaxing haven. Most rooms feature a balcony, dedicated work space with desk, Smart TV, a modern ensuite, air conditioning, Wi-Fi, minibar and coffee/tea facilities

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room District view 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room District view 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room Ocean View 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room Ocean View 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

Bistro Manly

Type of cuisine: Bistro

Bistro Manly, offers an all day casual hotel dining and drinking experience which draws on an eclectic chic French coastal feel. With a playful interior and modern twist to French cuisine, our menu features the bistro classics and fresh seasonal produce.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Sample pub-style fare in the oceanfront Lobby Bar while trying your luck in its dedicated gaming area. Intimate and inviting - this bar is an ideal place for a beverage by the sea

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 512

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Novotel Sydney Manly Pacific

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,270 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,444 reviews

Nice stay, hotel in need of a refresh.

Customer review rating 3.5/5

Cj Families - 22/01/2021 Confirmed reviews ALL

We had an enjoyable 3 night stay and found the staff friendly. We booked an ocean view room and enjoyed the great views. Our stay was comfortable but not worth $550 per night. The room was decent size for a standard hotel room however the fixtures were basic, in need of repair and in need of refurbishment. The corridor to the rooms is in need of an upgrade as it was poorly lit, carpets were crinkled and showing their age and overall felt dull and uninviting. The front foyer lacked atmosphere and was very dated. The roof top pool was nice with nice sun loungers and a great view. However the water was cloudy and the overall design and decor was very dated and like the rest of the hotel in need of an overhaul. The changerooms were not clean or well maintained. The restaurant was nice and the food was good but this was influenced by the 50% off we get as members. Coffee was very average so we bought outside. Overall the location has so much to offer and could be a much higher standard. We lack quality hotels in Sydney and there is an opportunity to make this hotel much more.

The Novotel is very well located, well appointed and the service is excellent.

Customer review rating 5.0/5

Narelle P. Couples - 21/01/2021 Confirmed reviews ALL

We really enjoyed our stay at the Novotel Manly Pacific. The Hotel is very well located and we enjoyed being so close to the beach and restaurants etc. The room was well appointed with an extremely comfortable bed. We were pleased that we treated ourselves to an ocean front room. The view was fantastic and it was enjoyable to sit on the balcony and watch the ocean and the world go by. It was also fun to watch the sun rise without leaving our room. The service was excellent.

Sensational location, great weekend

Customer review rating 4.0/5

Michelle Friends - 20/01/2021 Confirmed reviews ALL

The hotel room was well appointed, and had a great view over the cricket oval. The restaurant was nice. The bar was empty most of the time I was there.

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Assistant Manager Novotel Sydney Manly Pacific

Well located

Customer review rating 4.0/5

Paul K. Couples - 19/01/2021 Confirmed reviews ALL

Very relaxing

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Assistant Manager Novotel Sydney Manly Pacific

Fabulous summer sun , pool , views and luxury

Customer review rating 5.0/5

Jacqui Couples - 18/01/2021 Confirmed reviews ALL

Return visit to enjoy luxury facilities > Loved the rooftop pool chairs with padded mattress and umbrellas..Room spic and span and always the amazing ocean view pool and hypnotic ocean sounds to fall asleep to .

Dear Jacqui, We are very pleased to hear you enjoyed your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to have you stay with us again soon. Sincerely, Oceane Thomas-Gervais - Assistant Manager Novotel Manly Pacific

Staycation at home

Customer review rating 5.0/5

Colin B. Couples - 18/01/2021 Confirmed reviews ALL

Great experience to stay in my home suburb, and using my ACCOR one night free-stay.

Dear Colin, We very much appreciate your feedback regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive such positive comments. I will make sure I share your feedback with Emily. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to having you stay with us again soon. Sincerely, Oceane Thomas-Gervais - Assistant Manager Novotel Manly Pacific

Location is everything

Customer review rating 4.0/5

Sheriden Families - 16/01/2021 Confirmed reviews ALL

Been Staying with you for many years actually got married in the hotel but I do honestly believe it’s overpriced now it needs a full renovation the bathrooms are so old-fashioned and small you can barely get in the bath and the taps sleep every time we stay. Seriously they want $580 for this room and for the first time we are considering staying elsewhere because the prices just don’t reflect the quality of the actual rooms any more. Everything else is good

Dear Sheriden, Thank you for taking the time to tell is about your experience at the Novotel Sydney Manly Pacific. Whilst I am glad to hear you enjoyed your overall experience, I am sorry that not all the facilities met your expectations; please allow me to express my sincerest apologies. Whilst we do have an aging building, we ensure the high standard of maintenance and upkeep; which is why it is disappointing to read that this was not evident during your visit. Sheriden, I would like to take this opportunity to share with you that our owners are in the early stages of refurbishment planning of the hotel and as a team, we are thrilled about it and trust that there will be positive improvements in the not too distant future. I can only hope to be able to demonstrate these improvements should you decide to provide us another opportunity to better serve you in the future. Sincerely, Samantha Pickering Assistant Manager Novotel Sydney Manly Pacific

Ok

Customer review rating 2.0/5

Anonymous Families - 15/01/2021 Confirmed reviews ALL

Pool was great. Rooms were tired- broken door handle, cockroaches.

Dear Ms. O., Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Lucy Rooms Division Manager Novotel Sydney Manly Pacific

Well located and great stay

Customer review rating 4.5/5

Liz Families - 14/01/2021 Confirmed reviews ALL

This was a staycation and I have to say it was a great break away with the family without having to travel to far

Dear Liz, We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Assistant Manager Novotel Sydney Manly Pacific

Well located, walls are paper thin, you get a very plain room for the huge money i was charged, ive stayed in better rooms for half the price, i think your rooms need a good make over, i wouldnt choose this novotel again.

Customer review rating 1.5/5

Nathan Couples - 04/01/2021 Confirmed reviews ALL

Staff very helpful and were great, never told i was getting charged for parking until i was leaving, people refused to pay, but i was stupid and payed, very disgraceful way to treat customers. I wouldnt choose this novotel again, the money charged for the room i a straight up ripoff, ive payed half of what you charged for a room with as good of a view and way better bathroom and facilities.

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. I am sorry that your experience did not meet your expectations. We were disappointed to hear that you felt you did not receive value for your money, whilst not wanting to provide excuses, I did want to explain that our rates at this time of year are higher than other periods as it is the peak season for travel in Manly. In relation to the parking charges, I completely agree that this should have been communicated to you both prior to arrival and upon check-in, I apologise that this did not occur in line with our procedure on this occasion. Please rest assured that I will follow this up with the team to prevent future occurrence. Once again I appreciate you sharing your concerns. I do hope that in the future you would be willing to provide us with another opportunity to welcome you back to the hotel, should you decided to do so please email me directly so I can ensure that you have a memorable stay. Warm Regards, Lucy Rooms Division Manager Novotel Sydney Manly Pacific

Bad experience

Customer review rating 1.0/5

Vicky B. Couples - 03/01/2021 Confirmed reviews ALL

I have stayed in hotels across five continents and dozens of countries. In terms of value for money yours is the worst, Obviously you have insufficient parking and guests, including us had to find and pay for street parking twelve hours a day while we were in Manly. I think it would be fair to warn potential guests of this before booking. Your hotel badly needs a makeover particularly replacing threadbare carpets.

Dear Ms. b., Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback pertaining to car parking availability and the condition of the room have been taken on board by the management team, please rest assured that we are working on a longer-term solution to the areas mentioned. I do wish that these areas are something that could have been rectified during your stay, I will be sure to note your recent experience down on your profile to ensure on future occasions we are able to ensure you have a better stay. Once again, I appreciate you sharing your concerns and I do hope that in the future you would be willing to provide us with another opportunity to welcome you back to the hotel. Warm Regards, Lucy Rooms Division Manager Novotel Sydney Manly Pacific

Excellent Location, Comfortable Facilities

Customer review rating 4.5/5

Ash Couples - 30/12/2020 Confirmed reviews ALL

We stayed in a King Bedroom apartment overlooking the water for our wedding anniversary. The view was exceptional straight through the palm trees over Manly beach. An excellent location straight across from the beach and right near the Corso. The bed was very comfortable and the room clean and quite spacious. The pool and spa on the roof were great. My only negative feedback was the bath was small and the shower in the bath had an awkward glass panel to move to get in and out of. Staff were friendly and helpful.

Dear Ashleigh P., We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikayla Roberts Assistant Manager

Excellent service, very friendly staff

Customer review rating 4.5/5

Mescal Friends - 27/12/2020 Confirmed reviews ALL

Novatel Manly! Wonderful, friendly receptionist Ally, made check in a breeze. My husband was celebrating his birthday on the day and we were given an upgrade to an ocean view suite which was very much appreciated as was the birthday wishes/card from the reception staff. Whilst we were there to attend a wedding the following day unfortunately it was cancelled late Friday afternoon. The Hotel put on a dinner for 20 or so who had travelled and were staying, which was excellent and appreciated by all. Ally was again very helpful with changes to our reservation and early check out.

Dear Mescal, We are very pleased to hear your positive feedback about your recent stay at Novotel! I will make sure I share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back again soon! Sincerely, OceaneThomas Gervais - Assistant Manager Novotel Manly Pacific

Great location, reasonably priced. Room 331 is tired and the corridors are disgraceful. They desperately need recarpeting and repaniting. The whole hotel is tired.

Customer review rating 3.0/5

Paul S. Solo - 24/12/2020 Confirmed reviews ALL

Ok.

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. I deeply regret that we failed to meet your expectations on this occasion. Whilst we do have an aging building, we ensure the high standard of maintenance and upkeep; which is why it is disappointing to read that this was not evident during your visit. Paul, I would like to take this opportunity to share with you that our owners are in the early stages of refurbishment planning of the hotel and as a team, we are thrilled about it and trust that there will be positive improvements in the not too distant future. I can only hope to be able to demonstrate these improvements should you decide to provide us another opportunity to better serve you in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samantha Pickering Assistant Manager Novotel Sydney Manly Pacific
Customer review rating 5.0/5

Leigh W. Solo - 24/12/2020 Confirmed reviews ALL

I had to check out soon after arriving due to the COVID outbreak in Dec 17. The manager (sorry I don’t know his name) was very helpful and said he would refund in full when I indicated I would like to leave straight away. The staff also were very helpful. I will definitely be going back to stay to repay their goodwill.

Dear Leigh, We are pleased to hear positive feedback about our hotel. It is a shame you had to leave early but rest assure that we will warmly welcome you back as soon as the COVID situation gets better. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oceane Thomas Gervais - Assistant Manager Novotel Manly Pacific

Very good

Customer review rating 5.0/5

Arlene L. Couples - 22/12/2020 Confirmed reviews ALL

Staff are friendly, location very good.

Dear Arlene, We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oceane Thomas Gervais - Assistant Manager Novotel Manly Pacific
Customer review rating 3.5/5

Anonymous Families - 22/12/2020 Confirmed reviews ALL

good location. kitchen and restuarant staff need some improvement (e.g slow service, dinner ok, charged for free drink). breakfast was very nice. phone didn't work in room (buttons for restuarant, room service). only 3 towels when four booked into room. reception & cleaners all very nice and helpful.

Dear Lance, Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will make sure I pass on your comment to our senior Management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you back again soon. Sincerely, Oceane Thomas Gervais - Assistant Manager Novotel Manly Pacific

happy time

Customer review rating 4.5/5

K M. Families - 21/12/2020 Confirmed reviews ALL

all was great - we were with our daughter's wedding at the dojo - apart from the battery dying in the door and slight frustration of not getting in and having to go up and down 3 times and wait for mechanic to get in. otherwise, everyone was lovely. my granddaughter was given a little toy when she arrived and she took it to her aunt's wedding and slept with it. very thoughtful

Dear Kathy m., Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our Engineering team have reviewed the door issue to ensure it does not happen again in the future. Thank you again for sharing your experience and the biggest congratulations to your daughter and partner! Sincerely, Mikayla Roberts Assistant Manager

Comfortable room with a good view for our 54th wedding anniversary

Customer review rating 4.5/5

Richard Couples - 21/12/2020 Confirmed reviews ALL

Liked the pool and dining room. It was a return to Manly where we both spent a lot of time in our growing up years living in Balgowlah and North Balgowlah. First knew it as Millers Hotel Only complaint is that on site parking felt expensive. Seriously considered parking the car at Fairlight and catching a bus between the car and Manly.

Dear Richard J., We very much appreciate your comments regarding your stay at the Novotel Sydney Manly Pacific. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikayla Roberts Assistant Manager

Nice view

Customer review rating 3.5/5

Anonymous Families - 20/12/2020 Confirmed reviews ALL

My daughter and I came to Manly to stay to await my daughter's HSC results. We are locals and don't usually stay locally for holidays but wanted to support local businesses. We were a bit surprised that our ocean view room rate did not include breakfast or wifi which we have received in other hotels. We were also surprised not to be offered any special offers to eat or drink in the hotel. Our room was super clean but was a bit tired considering the room rate charge.

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Novotel Sydney Manly Pacific. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will make sure I pass on your feedback to our senior management team. We hope we can welcome you back again soon. Sincerely, Oceane Thomas Gervais - Assistant Manager Novotel Manly Pacific

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