Novotel Paris Roissy CDG Convention Hotel 4 stars

We had a very good time during our stay in Novotel Paris Roissy CDG Convention. It is very well located and very nice

Stay for 1 night

well located , close to Paris Nord 2 Business Park

The team leader at reception who checked me in was extremely rude. She said my payment (I pre paid in January) hadn’t gone through and would be blocking my card for the full amount of the room and any extras (€280) when I told her had paid already for the room she said she had no confirmation of the payment and needed me to provide proof! When I showed her the amount taken from my bank account to Novotel in January on my online banking she changed the amount and moved on. No apology, no customer service. I was extremely upset. She made me feel dishonest and very uncomfortable. When I asked to speak to her manager she said there was no manager but referred me to her colleague, who she then took behind the doors at reception to discuss it with him privately. When he returned, he was also extremely patronising and didn’t seem to appreciate why I was annoyed. There are several hotels on Allée du Vergers and I specifically chose Novotel because I have stayed here before - however I will not be staying at this hotel again.

Well located, friendly staff, excellent lobby, bar and restaurant

We stayed the room #253. We found it the room especially the bed mattress and the bathroom tiling should be changed (refurnished). Otherwise overall the stay was very pleasant as usual and we would like to come back again for the next visit to Paris.

HI my name is TORBEN KOED H. N° 30…3497 room prebooked and prepaid months ago. No room available and could not find my name nor Accor code. Got my room at around 9pm after waiting 1 hour. Got a drink at the bar. Barlady appparently not happy- no smile- bad service attitude, breakfast poor with no toast- badly grilled saucisson-only 1 coffee machine worked for 2days- Reception could not find my accord no and promised to send mail with invoice-still not received. Hairdryer went on all night and finally was taken down by service people. All together not up to what you expect of Novotel. I will not rate you the rating platform but hope to have much better service next time.

The hotel needs to be renovated. Spa is not hygienic, broken tiles in shower area etc.

The rooms are large compared to Paris standards. The free shuttle to and from CDG is a big plus. Location near good restaurants. Had a good stay before flying back home. Thank you and I highly recommend

Excellent for an overnight stay preceding or following a flight. Otherwise a bit of a distance from the center of Paris. Always a warm welcome and excellent service. The suites are spacious, comfortable and well equipped. Furthermore, excellent value.

We've had great luck with Novotel in the past. Unfortunately, this time we had a different experience. The background: We booked a suite for the extra sofa bed and space for our two children. The hotel provided us with a nice quite end room (upon request). Check-in was easy and efficient. The Negatives: When we entered our room we noticed the carpet was old and worn. The sofa bed was stained and the walls were dirty. It wasn't until later when we unfolded the sofa bed that we realized how old the mattresses were--the coils from the springs could be felt through the mattress and were unusable. We took the mattresses off the frames (thinking that would help a bit) but it didn't. The king bed in the other room wasn't as bad but it was lumpy and felt old as well. The walls in two rooms, the bathroom and the light switches were dirty and sticky. The shower door leaked water (a lot) on to the bathroom floor every time it was used. As we only stayed one night, were tired and had a ton of luggage we didn't want to be bothered with requesting a different room. Perhaps we were placed in an older and forgotten room. On the positive side,..the hotel staff were pleasant and the amenities (pool, the sauna, and steam room, gym) were nice and clean. We also enjoyed the included breakfast in the morning. With so many hotels in the area I would not stay at this Novotel again. I recommend looking for a newer or recently updated hotel.

It is clean and good size room, the lobby has a nice atmosphere, The spa has an exercise room which helps me a lot after a long flight. I can't tell you much about the food at the restaurant, because I alway order Croquet Monsieur and my favorite beer on daft ( Affligem ) but the service is a little slow. The staffs are friendly and professional, The black shuttle bus is also great.

Enjoyed staying at the hotel. Only problem was there was no ATM or bank nearby for foreign travelers to obtain Euros. Had to walk 30 minutes to Post Office in Roissy which was very inconvenient. A wonderful lady at the front desk provided excellent service when she drove my wife and I to the local pharmacy in Roissy to obtain medication for her injured leg.

The room was overall quite old with lots of chips on the furniture and the walls. It was relatively clean but tired and needed an update. The breakfast was fine and the staff were continually filling up and refreshing the food. The meals in the evening were simply terrible and the there was simply not enough waiting staff so people were waiting a life time to order. When we arrived on the Sunday evening we went down for dinner and after 25 minutes of waiting with no one coming to our table to take our order we literally had to go to the bar and order everything there, even though they tried to refuse taking a food order. The menu for the evening is quite strange and I could not recommend anything. I had a club sandwich (which is always my 'safe' option when travelling) and this was cold and disgusting. My colleague has the chicken pad thai and left a majority of this as it was simply awful.

We had an early morning flight from CDG so location and free shuttle was perfect. Room was clean and comfortable. Good little bar with some choice of beer which was a pleasure. Perfect for what we needed.