THE HOTEL EMPLOYEES WERE FRIENDLY AND EXTREMELY HELPFUL. THE STAY WAS GOOD. A MORE ATTENTION SHOULD BE GIVEN TO THE ROOM CLEANING. THE BUFFET USED TO HAVE MORE VARIETIES BUT I WAS QUITE GOOD.

Everybody very welcoming and pleasant

Room was comfortable as we always expect a Novotel to be. Front desk staff were all welcoming, pleasant, and very helpful. This has been our preferred hotel choice in the vicinity of CDG for more than 10 years, and it will remain as such. However, it is clear that COVID measures have negatively impacted the overall experience and range of services offered to which we had grown accustomed. Of particular note is the impact on the range of dining choices and beverage options offered. We also did not find the restaurant service staff to be as friendly and welcoming as before COVID. This is sad to us, and we hope that we'll continue to find ways to get closer to previous experience levels while still taking necessary health protection measures.

well done for done staff....kindly,smiling,and strong efficacity

Great stay at Novotel Paris Roissy Convention with so attentioned staff at reception, restaurant as well as for the cleaning of the rooms. Special thanks for addressing special wishes for the room whenever possible! Looking forward to coming back!

The hotel recommended to use the hotel shuttle, the location of this pick is VERY difficult to find. Maybe use “What 3 Words” location could help, once you are at this location the pickup van can come to either side of the island, most come on one side, the Novotel one came the other side, thankfully another passenger noticed the van….. so taking over an hour to get from the airport to reception for an on-site hotel is not good in my opinion, then arriving at reception, understand that the van arrives every 30 mins there is only one person on reception…. 15 - 20 mins…. The person at reception did an excellent job, but it takes time, and why bother to do online checking prior to arrival, still need to fill in all the forms at reception…. Room was fine, but no glass or cup… I know we are trying to manage the COVID situation but being given a brown bag with water, tea bag and instant coffee s a little special.

Very friendly and professional staff, and enjoyed my dinner at the restaurant.

all OK except breakfast, no fresh fruits, awful scrambled eggs - room for improvement here

The bed for the kids were not prepared and there was only one employee at the reception who was overload. We were compensated with some drinks.

The hotel amenities are ok. The maintenance is not up to par. The fridge in my first room didn’t work properly and is way too small to hold anything much. Ice makers on every floor would be a plus and since it seems to cater to airline crew, microwaves in the rooms would be nice. The electricity in my room went out one night and it took forever to get a new room then the safe in that room didn’t work. Security then came knocking at 01:30 to ask for the keys to the previous room. Simply deactivate them. Also the breakfast was mostly undercooked sausages and the eggs were the worst I’ve had at any hotel. Not once in three weeks we’re they fully cooked.

Staff was friendly and helpful. However, hotel is in bad need of refurbishing or renovations and quality of services was not that of a four star hotel, if only when one considers the lack of bathroom amenities : just one little bar of soap and a shampoo dispenser affixed to the wall of the shower! Quite disappointed.

The hotel is very nice, very well located. We had a very good time there! The room was amazing! The breakfast was a bit redundant, I hope next time they will have more different things for people that don't eat meat (like salmon, more cheese types, nuts...)

The rooms are large compared to Paris standards. The free shuttle to and from CDG is a big plus. Location near good restaurants. Had a good stay before flying back home. Thank you and I highly recommend

Excellent for an overnight stay preceding or following a flight. Otherwise a bit of a distance from the center of Paris. Always a warm welcome and excellent service. The suites are spacious, comfortable and well equipped. Furthermore, excellent value.

We've had great luck with Novotel in the past. Unfortunately, this time we had a different experience. The background: We booked a suite for the extra sofa bed and space for our two children. The hotel provided us with a nice quite end room (upon request). Check-in was easy and efficient. The Negatives: When we entered our room we noticed the carpet was old and worn. The sofa bed was stained and the walls were dirty. It wasn't until later when we unfolded the sofa bed that we realized how old the mattresses were--the coils from the springs could be felt through the mattress and were unusable. We took the mattresses off the frames (thinking that would help a bit) but it didn't. The king bed in the other room wasn't as bad but it was lumpy and felt old as well. The walls in two rooms, the bathroom and the light switches were dirty and sticky. The shower door leaked water (a lot) on to the bathroom floor every time it was used. As we only stayed one night, were tired and had a ton of luggage we didn't want to be bothered with requesting a different room. Perhaps we were placed in an older and forgotten room. On the positive side,..the hotel staff were pleasant and the amenities (pool, the sauna, and steam room, gym) were nice and clean. We also enjoyed the included breakfast in the morning. With so many hotels in the area I would not stay at this Novotel again. I recommend looking for a newer or recently updated hotel.