Novotel Paris Roissy CDG Convention

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Novotel Paris Roissy CDG Convention 4 stars

Customer review rating (ALL Rating) 4.1/5 401 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas: stringent hygiene standards

  • Hammam, sauna and indoor heated swimming pool

  • 5 minutes from Charles de Gaulle Airport

  • 5 minutes from Paris Charles de Gaulle Airport

  • CDG Airport transfer is available on request via paid shuttle

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Roissy CDG Convention

10 Allée du Verger
95700 ROISSY EN FRANCE
France

GPS:48.998928, 2.517808

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR ROISSY CDG

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, or even in your room.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Air-conditioned and soundproofed, all our rooms offer a WIFI connection and comfort to meet your expectations. Enjoy VIP treatment in our executive room offering many advantages.

Our guest reviews

Our guest reviews for
Novotel Paris Roissy CDG Convention

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  401 reviews

TripAdvisor Rating  4.0/5  1,609 reviews

Very good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Well located for trade fair, excellent staff, large rooms. I would only improve the breakfast with more quality food (different types of fresh bread, scramble eggs, more salat choices)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Excellent customer service in a clean environment.

Customer review rating 4.5/5

D A. C. Friends - Confirmed reviews ALL

I would like to recognize the Front Desk Personnel - Lara, Lenor, Daniela & a gentleman whose name I did not get - for their assistance to me before checking in, & during my 5 night stay. I do not speak French, so having English-speaking staff was most beneficial to me. They paid attention to detail. From day 1 my requests were answered courteously regarding fees, taxi reservations, local doctors, Roissy map and document printing services. The Food and Beverage team delivered great service as well. The breakfast foods were varied and nutritious. I would like to thank Laurence for her warm demeanor and beautiful smile each morning in the dining area. She is a ray of sunshine that is most welcome for one to start their day. Housekeeping does a great job, and respects ones privacy when not wanting the room serviced. Overall, I enjoyed my stay at this Novotel. The property is clean, has nicely appointed rooms, but what really stood out is the employees - they are really committed to delighting us cutomers.

Dear Denise C., We very much appreciate your comments regarding your stay at the Novotel Paris Roissy CDG Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Customer review rating 3.5/5

Markhamat K. Couples - Confirmed reviews ALL

24-25th April 2022 stay was not so satisfying, as it was on our stay on 9-10th April.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Good stay very helpful staff.

Customer review rating 4.0/5

Sayran Families - Confirmed reviews ALL

Everything was very good except the restaurant food it could be better for the price. Breakfast was good too.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Ras . Novotel d’aéroport

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

NICE HOTEL IN A SUITABLE LOCATION. CLOSE TO THE AREA MAIN INTERESTS AND PUBLIC TRANSPORTATION

Customer review rating 3.5/5

Fadi Business - Confirmed reviews ALL

THE HOTEL EMPLOYEES WERE FRIENDLY AND EXTREMELY HELPFUL. THE STAY WAS GOOD. A MORE ATTENTION SHOULD BE GIVEN TO THE ROOM CLEANING. THE BUFFET USED TO HAVE MORE VARIETIES BUT I WAS QUITE GOOD.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

very clean

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Everybody very welcoming and pleasant

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Good stay, perfect proximity to airport

Customer review rating 3.5/5

T H. Couples - Confirmed reviews ALL

Room was comfortable as we always expect a Novotel to be. Front desk staff were all welcoming, pleasant, and very helpful. This has been our preferred hotel choice in the vicinity of CDG for more than 10 years, and it will remain as such. However, it is clear that COVID measures have negatively impacted the overall experience and range of services offered to which we had grown accustomed. Of particular note is the impact on the range of dining choices and beverage options offered. We also did not find the restaurant service staff to be as friendly and welcoming as before COVID. This is sad to us, and we hope that we'll continue to find ways to get closer to previous experience levels while still taking necessary health protection measures.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur général Novotel Paris Roissy CDG Convention H5…

well located,good stay,good standing,good staff,etc....

Customer review rating 3.5/5

Fritz T. Couples - Confirmed reviews ALL

well done for done staff....kindly,smiling,and strong efficacity

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur général Novotel Paris Roissy CDG Convention H5…

Great stay

Customer review rating 5.0/5

Anne V. Friends - Confirmed reviews ALL

Great stay at Novotel Paris Roissy Convention with so attentioned staff at reception, restaurant as well as for the cleaning of the rooms. Special thanks for addressing special wishes for the room whenever possible! Looking forward to coming back!

Dear Anne V., We very much appreciate your comments regarding your stay at the Novotel Paris Roissy CDG Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme SANCHEZ Directeur général Novotel Paris Roissy CDG Convention H5…

Local to CDG airport, painful to transfer from Airport

Customer review rating 3.0/5

John W. Business - Confirmed reviews ALL

The hotel recommended to use the hotel shuttle, the location of this pick is VERY difficult to find. Maybe use “What 3 Words” location could help, once you are at this location the pickup van can come to either side of the island, most come on one side, the Novotel one came the other side, thankfully another passenger noticed the van….. so taking over an hour to get from the airport to reception for an on-site hotel is not good in my opinion, then arriving at reception, understand that the van arrives every 30 mins there is only one person on reception…. 15 - 20 mins…. The person at reception did an excellent job, but it takes time, and why bother to do online checking prior to arrival, still need to fill in all the forms at reception…. Room was fine, but no glass or cup… I know we are trying to manage the COVID situation but being given a brown bag with water, tea bag and instant coffee s a little special.

Well located

Customer review rating 5.0/5

Hamid N. Solo - Confirmed reviews ALL

Very friendly and professional staff, and enjoyed my dinner at the restaurant.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur général Novotel Paris Roissy CDG Convention H5…

Good Stay

Customer review rating 3.5/5

Guy Business - Confirmed reviews ALL

all OK except breakfast, no fresh fruits, awful scrambled eggs - room for improvement here

Good stay

Customer review rating 3.0/5

Bgs Families - Confirmed reviews ALL

The bed for the kids were not prepared and there was only one employee at the reception who was overload. We were compensated with some drinks.

Convenient location

Customer review rating 3.5/5

Robert Business - Confirmed reviews ALL

The hotel amenities are ok. The maintenance is not up to par. The fridge in my first room didn’t work properly and is way too small to hold anything much. Ice makers on every floor would be a plus and since it seems to cater to airline crew, microwaves in the rooms would be nice. The electricity in my room went out one night and it took forever to get a new room then the safe in that room didn’t work. Security then came knocking at 01:30 to ask for the keys to the previous room. Simply deactivate them. Also the breakfast was mostly undercooked sausages and the eggs were the worst I’ve had at any hotel. Not once in three weeks we’re they fully cooked.

Overnight at Novotel Roissy CDG Convention Hotel

TripAdvisor rating 3.0/5

85PYM TripAdvisor review

Staff was friendly and helpful. However, hotel is in bad need of refurbishing or renovations and quality of services was not that of a four star hotel, if only when one considers the lack of bathroom amenities : just one little bar of soap and a shampoo dispenser affixed to the wall of the shower! Quite disappointed.

Bonjour, Nous sommes désolés de lire vos commentaires et à la fois très surpris. Nous aurions apprécié pouvoir échanger sur vos impressions durant votre séjour. Meilleures salutations.

Great Hotel!

TripAdvisor rating 5.0/5

Paradise64184420394 TripAdvisor review

The hotel is very nice, very well located. We had a very good time there! The room was amazing! The breakfast was a bit redundant, I hope next time they will have more different things for people that don't eat meat (like salmon, more cheese types, nuts...)

Dear guest, We are so pleased to learn your high level of satisfaction. We do take into account your feedback about breakfast products variety. Best regards,

Great Hotel Location and Shuttle service

TripAdvisor rating 5.0/5

AkoatIkaw Families - TripAdvisor review

The rooms are large compared to Paris standards. The free shuttle to and from CDG is a big plus. Location near good restaurants. Had a good stay before flying back home. Thank you and I highly recommend

Waou! Thanks a lot for your feedback !

Really convenient location in relation to the cdg airport

TripAdvisor rating 5.0/5

583karenl Families - TripAdvisor review

Excellent for an overnight stay preceding or following a flight. Otherwise a bit of a distance from the center of Paris. Always a warm welcome and excellent service. The suites are spacious, comfortable and well equipped. Furthermore, excellent value.

Waou! A big thank you! Best regards,

Negatives = Old, uncomfortable Mattresses, dirty room. Positives = nice amenities

TripAdvisor rating 3.0/5

BlackLab_fans Families - TripAdvisor review

We've had great luck with Novotel in the past. Unfortunately, this time we had a different experience. The background: We booked a suite for the extra sofa bed and space for our two children. The hotel provided us with a nice quite end room (upon request). Check-in was easy and efficient. The Negatives: When we entered our room we noticed the carpet was old and worn. The sofa bed was stained and the walls were dirty. It wasn't until later when we unfolded the sofa bed that we realized how old the mattresses were--the coils from the springs could be felt through the mattress and were unusable. We took the mattresses off the frames (thinking that would help a bit) but it didn't. The king bed in the other room wasn't as bad but it was lumpy and felt old as well. The walls in two rooms, the bathroom and the light switches were dirty and sticky. The shower door leaked water (a lot) on to the bathroom floor every time it was used. As we only stayed one night, were tired and had a ton of luggage we didn't want to be bothered with requesting a different room. Perhaps we were placed in an older and forgotten room. On the positive side,..the hotel staff were pleasant and the amenities (pool, the sauna, and steam room, gym) were nice and clean. We also enjoyed the included breakfast in the morning. With so many hotels in the area I would not stay at this Novotel again. I recommend looking for a newer or recently updated hotel.

Dear guest, We thank you for your feedback. We are sorry to learn your feedback and will do our best to upgrade our confort in rooms. Best regards,

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