Novotel Paris Roissy CDG Convention 4 stars

Customer review rating (ALL Rating) 3.9/5 981 reviews

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Description

Hotel extras

  • 5 mins from Charles de Gaulle Airport (paid shuttle available on request)

  • Hammam, sauna and indoor heated swimming pool

  • Electric vehicle charging stations available

  • 5 minutes from Paris Charles de Gaulle Airport

  • Heated indoor pool and equipped fitness center

Our accommodation(s)

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Hotel location

Novotel Paris Roissy CDG Convention

10 Allée du Verger
95700 ROISSY EN FRANCE
France

GPS:48.998928, 2.517808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR ROISSY CDG

Discover our restaurant that serves simple dishes tailored to your needs. We welcome families and friends for tasty timeouts. Closed for lunch on weekends, public holidays and school vacations

Our guest reviews

Our guest reviews

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ALL Rating  3.9/5  981 reviews

TripAdvisor Rating  4.0/5  1,744 reviews

Certificate of excellence 2024

Not great - would not recommend

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

This hotel was probably very nice at one point when there were a lot of conferences but now it has fallen into some disrepair (loose tile, broken lights, etc.). I booked this hotel because it was close to the airport and advertised having a shuttle service to the airport. However, this was charged per person and limited to 1 bag a person, so it was cheaper for our family to Uber. Linens were sparse for the room and I had to go down to the desk to request more since no one answered the phone. I was able to get a single towel and one additional pillow.

if you are flying from CDG don't go there, shuttle not free and very inconvenient (don't drop you off at airport)

TripAdvisor rating 1.0/5

Habibamine TripAdvisor review

Their shuttle service is with a third party, can't reserve it though hotel and you need to pay, they don't drop you off/pick you up from airport but from a train ride away from airport called CDG Val (very inconvenient if you have luguage) so essentially you need to take both Shuttle and train to get in/off hotel. + there is NO SHUTTLE between 12-5 pm as if flights don't happen?? Rooms are old, bathrooms are old, carpet will give you allergies, food at hotel limited and very average (4-5 choices)...hotel so old you feel in a dormitory when in the corridors...lobby is well maintained and staff is nice

Dear guest, Thank you for sharing your feedback. We value all comments from our guests as they help us improve our services. We're sorry to hear that your experience at our hotel did not meet your expectations. Regarding the shuttle service, we apologize for any inconvenience caused. Our shuttle is indeed operated by a third party and we understand that the transfer process can be challenging, especially with luggage. Unfortunately, the shuttle schedule is beyond our direct control, but we are always striving to improve coordination and convenience for our guests. We appreciate your feedback about the rooms and dining options. Your comments have been noted and will be shared with our management team to address the issues raised. We are continually working on updating and maintaining our facilities to ensure a comfortable stay for all our guests. We take pride in our staff and are pleased to know that you found them nice and the lobby well-maintained. We hope to have another opportunity to provide you with a better experience in the future.

If you are careful while booking, this property is ok.

TripAdvisor rating 2.0/5

U_K_N_P_M TripAdvisor review

It is a nice property. But the check in staff is quite rude. I paid full room charges and taxes. They insisted on 600 Euros. My room rent itself was only 158 Euros!! No idea why they wanted 600 Euros credit card deposit. They threatened not to give a room if I don’t deposit the money, even after paying full rent and taxes in advance.

Dear guest, We are sincerely sorry to learn about the inconvenience you experienced during your recent stay at our property. We deeply apologize for the confusion and frustration caused by the discrepancy in the pre-authorization amount on your credit card. Please be informed that the correct pre-authorization amount for the security deposit should have been 50 Euros, not 600 Euros. We understand the frustration this must have caused you after already paying the full room charges and taxes upfront. Rest assured, our team will be reviewing our procedures to ensure such errors do not occur in the future, and we will address the issue with the check-in staff to prevent a recurrence of such behavior. We value your feedback and your satisfaction is of utmost importance to us. Should you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances. Warm regards,

Well located but not that good in Q/P

Customer review rating 3.5/5

Nicolas G. Business - Confirmed reviews ALL

Well located, even if you'll hear jets from the Airport :) Breakfast is way overpriced for the quality (eggs in powder :() Rooms are nice, as people are as well.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur Novotel Paris Roissy CDG Convention H5…

Indifferent service. Double charge for reservation

Customer review rating 0.5/5

William S. Couples - Confirmed reviews ALL

There was little positive about this stay. I received an invoice today charging my credit card despite having paid in full for this via points. B

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Other web-users rate our hotel

  • 415 reviews 7.2/10 Location
  • 805 reviews 5.4/10 Room
  • 1,085 reviews 7.2/10 Service
  • 9 reviews 4.8/10 WiFi
  • 365 reviews 7/10 Breakfast
  • 295 reviews 4.7/10 Cleanliness
  • 228 reviews 3.4/10 Value
  • 55 reviews 3.3/10 Wellness Area

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