Novotel Paris Roissy CDG Convention 4 stars

Lovely room, although the allocation of one sachet of coffee was terrible for two guests , Room service wasnt that great should not knock and enter when people are in the toom and randomly knock doors a while before. no sanitary bags were replaced one day. nice clean room and cosy great toiletries. Restaurant lets the hotel down, things included in the food that werent mentioned, Pasta very bland .had problem wot sytem when i checke dout so got no bill to check what was charged.

Very nice transit hotel.Right next to the tram station which operates between terminals.Big parking lot wth easy access.The rooms sizes are very big compared to European standards.We booked a Family room with king bed and a Sofabed for 2 and the room was huge with 2 bathrooms and the sofa bed was almost a king size bed and was comfortable for my 2 adult children.The breakfast was quite ok,not the most elaborate but good by european standards.If you looking for a spacious hotel to stay near the airport,this is a very good option and i would surely recommend.

During our 4 nights stay, everything that could go wrong happened. First we’ve already made full payment 3 weeks before check in they say we have to authorise for €1000 on hold as our bank didn’t release payment. Checked with the bank the next day, all payment went through. We wanted to go to Disneyland but our card declined. Very inconvenient. Walked in the room. Used juice bottle in the fridge, no refill of complimentary tea/coffee sachets. Later on at night the toilet flush doesn’t work, we spoke with them they changed our room. The new room had a clogged bathroom sink. We asked for the cleaners to provide one more mugs as we are 3 of us, he was very confrontational that we asked him to keep his mugs. Cleanliness was not their priority, customer service doesn’t exist. Buffet in the morning was very average bacon was cold showing small ball of fat, scrambled eggs was burnt very unappealing. We were refused plates to eat before 7pm. We called room service for cutlery, we were told they don’t do room service come to reception. VERY DISAPPOINTED with NOVOTEL CDG we were not enjoying our time at the hotel at all, I felt that my blood pressure was up. Spoke with a staff there they didn’t do much to rectify the situation. After we left we received an email saying we will upgrade your next stay. They know damn well we will never book this hotel again. The utmost priority for hotel staff is to keep their customers happy for them to have a pleasant stay but they don’t seem to know this basic information. WORST EXPERIENCE EVER.

Clean and good facilities

Staff were very helpful, from checkin personnel to bartender to housekeeping. Very impressed! The room was located next to the elevator, however I slept just fine and never once heard elevator traffic. The room and bathroom were both very clean!