Novotel Paris Roissy CDG Convention Hotel 4 stars

In light of COVID-19 I understand the limitations of your services. Staff was very kind and accommodating.

Staff was friendly and helpful. However, hotel is in bad need of refurbishing or renovations and quality of services was not that of a four star hotel, if only when one considers the lack of bathroom amenities : just one little bar of soap and a shampoo dispenser affixed to the wall of the shower! Quite disappointed.

Went very well. The people at the desk were very nice and helpful. However, we used the shuttle service, paid on line and got charged twice on my credit card. Still don’t how to resolve it as I have no contact.

Staff helpful and also sorry that their services were limited to reception and few room services. Spa and pool and other facilities were closed due to the new lockdown. They have done very well with they could deliver.

Good service

This is Daniel S. of San Diego ami de la France depuis 1953. Having made over 30 trips to France, this hotel is simply the best, the warmest staff, the best amenities and I can't wait to return. Being an endurance athlete and winning my age group near Calais, I was over the moon with your spa. The steam room saved my muscles and overall health. WOW! And the breakfast was so tasty as the croissants melted in my mouth. The coffee was so good I just could not leave!!! I shall return soon. God bless all of you for being America's beloved oldest ally since the time of Benjamin Franklin !!! I love you all! Daniel S. Etats-Unis

The hotel is very nice, very well located. We had a very good time there! The room was amazing! The breakfast was a bit redundant, I hope next time they will have more different things for people that don't eat meat (like salmon, more cheese types, nuts...)

The rooms are large compared to Paris standards. The free shuttle to and from CDG is a big plus. Location near good restaurants. Had a good stay before flying back home. Thank you and I highly recommend

Excellent for an overnight stay preceding or following a flight. Otherwise a bit of a distance from the center of Paris. Always a warm welcome and excellent service. The suites are spacious, comfortable and well equipped. Furthermore, excellent value.

We've had great luck with Novotel in the past. Unfortunately, this time we had a different experience. The background: We booked a suite for the extra sofa bed and space for our two children. The hotel provided us with a nice quite end room (upon request). Check-in was easy and efficient. The Negatives: When we entered our room we noticed the carpet was old and worn. The sofa bed was stained and the walls were dirty. It wasn't until later when we unfolded the sofa bed that we realized how old the mattresses were--the coils from the springs could be felt through the mattress and were unusable. We took the mattresses off the frames (thinking that would help a bit) but it didn't. The king bed in the other room wasn't as bad but it was lumpy and felt old as well. The walls in two rooms, the bathroom and the light switches were dirty and sticky. The shower door leaked water (a lot) on to the bathroom floor every time it was used. As we only stayed one night, were tired and had a ton of luggage we didn't want to be bothered with requesting a different room. Perhaps we were placed in an older and forgotten room. On the positive side,..the hotel staff were pleasant and the amenities (pool, the sauna, and steam room, gym) were nice and clean. We also enjoyed the included breakfast in the morning. With so many hotels in the area I would not stay at this Novotel again. I recommend looking for a newer or recently updated hotel.

It is clean and good size room, the lobby has a nice atmosphere, The spa has an exercise room which helps me a lot after a long flight. I can't tell you much about the food at the restaurant, because I alway order Croquet Monsieur and my favorite beer on daft ( Affligem ) but the service is a little slow. The staffs are friendly and professional, The black shuttle bus is also great.

Enjoyed staying at the hotel. Only problem was there was no ATM or bank nearby for foreign travelers to obtain Euros. Had to walk 30 minutes to Post Office in Roissy which was very inconvenient. A wonderful lady at the front desk provided excellent service when she drove my wife and I to the local pharmacy in Roissy to obtain medication for her injured leg.

The room was overall quite old with lots of chips on the furniture and the walls. It was relatively clean but tired and needed an update. The breakfast was fine and the staff were continually filling up and refreshing the food. The meals in the evening were simply terrible and the there was simply not enough waiting staff so people were waiting a life time to order. When we arrived on the Sunday evening we went down for dinner and after 25 minutes of waiting with no one coming to our table to take our order we literally had to go to the bar and order everything there, even though they tried to refuse taking a food order. The menu for the evening is quite strange and I could not recommend anything. I had a club sandwich (which is always my 'safe' option when travelling) and this was cold and disgusting. My colleague has the chicken pad thai and left a majority of this as it was simply awful.

We had an early morning flight from CDG so location and free shuttle was perfect. Room was clean and comfortable. Good little bar with some choice of beer which was a pleasure. Perfect for what we needed.

We've stayed at this hotel a number of times over the years, usually the night before returning from France to the US. This year, as always, the rooms were great: large, comfortable, clean, and wound proof from all of the air traffic. The staff at the front desk was helpful, but not as efficient as previously. Unfortunately, the restaurant and bar staff were not attentive (except for one young man who waited on us at dinner). More important, after seeing the advertising for the