Novotel Paris Roissy CDG Convention Hotel 4 stars

Stay for 1 night

well located , close to Paris Nord 2 Business Park

The team leader at reception who checked me in was extremely rude. She said my payment (I pre paid in January) hadn’t gone through and would be blocking my card for the full amount of the room and any extras (€280) when I told her had paid already for the room she said she had no confirmation of the payment and needed me to provide proof! When I showed her the amount taken from my bank account to Novotel in January on my online banking she changed the amount and moved on. No apology, no customer service. I was extremely upset. She made me feel dishonest and very uncomfortable. When I asked to speak to her manager she said there was no manager but referred me to her colleague, who she then took behind the doors at reception to discuss it with him privately. When he returned, he was also extremely patronising and didn’t seem to appreciate why I was annoyed. There are several hotels on Allée du Vergers and I specifically chose Novotel because I have stayed here before - however I will not be staying at this hotel again.

Well located, friendly staff, excellent lobby, bar and restaurant

We stayed the room #253. We found it the room especially the bed mattress and the bathroom tiling should be changed (refurnished). Otherwise overall the stay was very pleasant as usual and we would like to come back again for the next visit to Paris.

HI my name is TORBEN KOED H. N° 30…3497 room prebooked and prepaid months ago. No room available and could not find my name nor Accor code. Got my room at around 9pm after waiting 1 hour. Got a drink at the bar. Barlady appparently not happy- no smile- bad service attitude, breakfast poor with no toast- badly grilled saucisson-only 1 coffee machine worked for 2days- Reception could not find my accord no and promised to send mail with invoice-still not received. Hairdryer went on all night and finally was taken down by service people. All together not up to what you expect of Novotel. I will not rate you the rating platform but hope to have much better service next time.

The hotel needs to be renovated. Spa is not hygienic, broken tiles in shower area etc.

Staff was really kind, room was good, bed was comfortable. Swimming pool area was quite dirty though. No towels. Bar area is really nice, but 9 euros for a glass of wine is expensive. Food was average and somehow tepid. Breakfast hot food was cold, we informed the waiter who realised they had a problem with their plugs. He sorted it out but too late for us to enjoy a warm breakfast.

We missed our plane and we had to stay for the night to leave the next day. We were near the airport. A shuttle was available to get there and back no charge. The rooms were clean And the bar, Lobby play area for kids and restaurant were perfected aligned to have the whole family in the same proximity. Felt very practical and cosy.

The hotel is very nice with many amenities and services available. The room is simple but comfortable. However we were very disappointed by the poor service at breakfast, as many customers like us on that same morning (2nd of January) - everything was missing from the spoons to the cups, the jam, the butter, and we had to ask and wait to get everything, meaning that we had to leave before even being able to finish breakfast as we were then too late. We were also disappointed that the pool was closed from 6pm,as we arrived at 5.40pm and we chose that hotel specifically for the indoor pool that we were not even able to try. Overall an hotel with great potential but failing to meet our expectations on that particular day unfortunately.

- Good Staff in the restaurant; - Dirty and very old carpet in the room; - No towels in the Gym and 20% equipment not functioning; - Very noisy hotel, including music from the hotel during sleeping hours; - Unsatisfactory rooms despite early booking and confirmation from the hotel.

My receipt had no information on it and I need it for expense claims. I have emailed the hotel 4 times. I have called and was told to email. There has been no response from the hotel. This lack of communication has soured my entire experience and has changed my feelings to dissatisfied. It makes me not want to stay here again on our next trip.

Unprofessional - bad receptionist that had no idea what he was doing Bad breakfast - unpleasant food (ate at 6:00am)

Efficiency, spacious rooms with well amnesties equipped, Spa and swimming pool to relax. Breakfast is to be improved

Hotel is fine but the level of food and service is poor