Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.4/5 999 reviews

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Novotel Suites Paris CDG Airport Villepinte - Image 1
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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  999 reviews

Customer review rating 3.0/5

Shubham K. Business - Confirmed reviews ALL

The hotel rooms were pretty decent. I found the restaurant options very limited and breakfast was not up to the mark.

Dear Mr. K., Thank you for sharing your feedback following your recent stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased to hear that you found your room comfortable and our facilities clean. Your positive comments regarding the accommodation and WiFi are much appreciated. We also note your observations regarding the restaurant options and breakfast selection. Please accept our apologies for not meeting your expectations in this area. Your feedback is valuable and will be shared with our F&B team as we continuously work to enhance our offerings and provide a more satisfying experience for all guests. We hope to have the opportunity to welcome you again in the future and provide an improved dining experience alongside your comfortable stay. Best regards, Anne-Sophie, Front Office Manager

Customer review rating 4.0/5

B. M. B. Families - Confirmed reviews ALL

EXCELLENT SEJOUR-AMENAGEMENT CLIENT EXCELLENT

Cher Monsieur B., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour en famille au Novotel Suites Paris CDG Airport Villepinte. Nous sommes ravis de lire que vous avez apprécié la situation de notre hôtel ainsi que l’aménagement de nos suites, contribuant à rendre votre séjour agréable. Vos compliments sur la qualité de l’accueil et du service client sont une réelle source de motivation pour nos équipes. Nous prenons également bonne note de vos évaluations concernant certains aspects de votre expérience, tels que l’hébergement, la propreté et le petit déjeuner. Vos remarques sont précieuses et nous permettent de poursuivre nos actions d’amélioration continue afin de répondre toujours mieux aux attentes de nos clients. Nous vous remercions pour votre fidélité en tant que membre ALL Accor Gold et pour votre recommandation. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour en famille ou professionnel. Bien cordialement, Anne-Sophie, Chef de Réception

Customer review rating 0.5/5

Asef L. Business - Confirmed reviews ALL

DOUBLE CHARGE PROBLEM NEED URGENT FIX

Dear Mr. L., Thank you for sharing your concerns regarding your recent stay with us. As discussed yesterday with your friend online, and as confirmed in the email we sent, we cannot find any trace of the €1,200 pre-authorization made upon your arrival on 02 February. Indeed, we experienced an issue with our card terminal (TPE) at check-in, and for us, this transaction did not go through. It is possible that your bank still shows a temporary hold, which should disappear shortly. On our accounting system, we have a successful pre-authorization of €1,200 dated 04 February, and the final debit of €989.28 was applied on 05 February to this pre-authorization. We kindly invite you to contact your bank for clarification regarding the cancellation of the initial pre-authorization. Please rest assured that we are also in contact with our bank to gather more information. We will update you as soon as we have further details. We fully understand how concerning this situation can be, and we appreciate your patience while we work to clarify everything. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 5.0/5

Siddharth M. Business - Confirmed reviews ALL

I expected something more as a Platinum member. Other Accor properties have given me One food and one drink complimentary daily during my stay, but here nothing was offered. No lounge even.

Dear Mr. M., Thank you very much for sharing your experience following your recent stay with us. We are delighted that you found our location convenient and that most aspects of your stay met your expectations. Regarding your Platinum status benefits, we would like to clarify that, in line with Accor rules, all members from Silver and above receive a complimentary drink voucher, which is digital and accessible via the ALL – Accor Live Limitless app. Please note that our hotel does not have a lounge, so the voucher can be used at our bar. We truly value your loyalty as a Platinum member and hope this information helps you enjoy your benefits fully during your next stay. We look forward to welcoming you back and providing an experience that meets all your expectations. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 3.5/5

G S. Families - Confirmed reviews ALL

I was charged 100 euro pre-authorization for one night, which I didn't expected to be charged and because I used a foreign card with a different currency it took more than 2 weeks to receive the amount back in my account. Otherwise, the room was good, the beds were comfortable and had good facilities.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay at the Novotel Suites Paris CDG Airport Villepinte. We are pleased to read that you appreciated the comfort of the room, the quality of the beds, as well as our facilities and cleanliness. Your positive comments on these aspects are truly encouraging. We sincerely regret the inconvenience caused by the pre-authorization of €100 at check-in and the delay in receiving the refunded amount. This pre-authorization is a standard procedure intended to cover potential expenses; however, we understand that it may come as a surprise, particularly when using a foreign card and currency. Unfortunately, refund processing times are dependent on the card-issuing bank, which can result in extended delays beyond our control. That said, we fully acknowledge that clearer communication at check-in would have helped set proper expectations, and we apologize for this shortcoming. Your remarks regarding the arrival and check-in experience have been carefully noted and shared with our team, as guest understanding and transparency are essential to us. We will work on improving how this information is explained to avoid similar situations in the future. Thank you again for your valuable feedback and for your loyalty as an ALL Accor Classic member. We hope to have the opportunity to welcome you again and provide you with a smoother and more satisfying experience. Kind regards, Anne-Sophie, Assistant Front Office Manager

Other web-users rate our hotel

  • 526 reviews 8/10 Location
  • 883 reviews 7.7/10 Room
  • 750 reviews 8.1/10 Service
  • 10 reviews 4.3/10 WiFi
  • 353 reviews 7.7/10 Cleanliness
  • 255 reviews 7.2/10 Breakfast

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