Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.3/5 1,120 reviews

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Novotel Suites Paris CDG Airport Villepinte - Image 1
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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,120 reviews

TripAdvisor Rating  4.0/5  447 reviews

SUPER

Customer review rating 5.0/5

J. Business - Confirmed reviews ALL

SUPERBE

Madame J., Nous sommes heureux de savoir que vous avez apprécié votre séjour. Merci d’avoir pris le temps de nous écrire et à bientôt ! :) Céline, Service Cutomer care,

Lovley hotel

Customer review rating 3.5/5

Ollie Business - Confirmed reviews ALL

Nice clear rooms.

Dear OLIVER O., Thank you for your kind words! We're glad you enjoyed your stay. We're sorry to hear that your breakfast experience fell short of your expectations. We'll investigate the specific items you mentioned and take steps to ensure they are consistently available. We value your feedback and hope to have the opportunity to welcome you back soon. Best regards, Céline, Service Customercare,

Customer review rating 2.5/5

M. D. Business - Confirmed reviews ALL

Very old rooms and in any case this represents 4 stars!!!!

Dear Mr D., I have read your review and am truly sorry for the experience you have had. I understand your disappointment and offer you my sincere apologies. I take your comments very seriously, concerning payment on arrival I understand your frustration but in fact our procedure for payment on arrival remains unchanged but in no way is this considered a lack of trust towards the customer, but I will not fail to share your feedback on this subject so that no shortcomings in this area are overlooked, we also have the option of giving the customer the choice of making a pre-authorisation on the bank card which allows the payment to be validated at the time of departure. As far as the quality of the restaurant is concerned, we make every effort to improve customer satisfaction, offering different à la carte dishes and a daily menu. Rest assured that the dishes are cooked and we remain vigilant to any comments that can only help us to improve and listen to our customers. We wish to offer our guests a more pleasant stay, on the state of the hotel, we have carried out work on the whole of the reception area, the bar and the restaurant and there is still work to be done on the upper floors, but as you can see continuing to improve our establishment through renovations takes time and will be carried out gradually. We hope you will give us another chance to prove to you our commitment to providing a quality service.’ I invite you to get back to me at h3…, so that we can discuss the facts mentioned. Yours sincerely Virginie MERION Head of Reception

Perfect stay

Customer review rating 5.0/5

William Families - Confirmed reviews ALL

The room is comfortable and clean, the staff is friendly and helpful - a very pleasant experience all around!

Dear William, We're thrilled to hear that you had a pleasant stay. Your satisfaction is our top priority, and we're delighted that you found our staff friendly and helpful. We look forward to welcoming you back in the future. Céline, Service Customer Care,

Shuttle - what shuttles and cheap freebies

Customer review rating 1.0/5

Anton Families - Confirmed reviews ALL

There was no more shuttles after 10:15pm, AND shuttle was really difficult to find. There is a novotel placard on T3 but it does not serve T3. So we have to spend 30 eur on a taxi to get there... and pay 10 eur to go back to airport. This could have been fine if we were informed through the All Accor apps. Which we were not. If we would have known we have have book the novotel at the airport. I dislike not being informed of hidden cost... lets be honest those are hidden cost. Especially that I've booked through the apps. Freebies: Free drink is so small and really change from one hotel to the other whitin the novotel. The smallest beer I've ever had. This add to cheapness of the whole experiences. The hotel is fine and employees were cordial but once again they are not empower to fix problem. There is nothing they can do but being nice which they are! Anyway really poor corporate side and feels more like profit over experience. Poor!

Dear Mr ANTONIN, Thank you for taking the time to share your experience during your stay at our hotel. We are very sorry to hear that your stay did not live up to your expectations, particularly regarding the shuttle service and the information provided. We fully understand your frustration with the lack of shuttle service after 10.15pm and the difficulty in locating it, please be assured that we will do everything we can to improve communication to avoid this happening again. In the hotel description, we clearly inform guests that the shuttle is subject to a charge. We are aware that the lack of clear information about the shuttle timetable has resulted in additional costs for you, and we apologise for this. In your comment, you told us that you did not understand the drink offered and that each hotel did as it saw fit. I understand your concerns and it is a great pity that hotels do not harmonise these rules in order to avoid any dissatisfaction on this subject. On our side, this process is well respected, the free drink is for the holder of the All card. Thank you once again for your valuable feedback. Your opinion will enable us to improve our services and offer you a more satisfactory experience during your next stay. If you agree, I would like to offer you a credit of 2000 points to compensate for the inconvenience caused by the shuttle. I look forward to hearing from you soon, Mr ANTONIN. Please accept, Sir, the assurances of my highest esteem. Yours faithfully Virginie MERION Head of Reception Translated with DeepL.com (free version)

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Other web-users rate our hotel

  • 544 reviews 7.5/10 Location
  • 999 reviews 7.8/10 Room
  • 771 reviews 7.4/10 Service
  • 9 reviews 3.6/10 WiFi
  • 378 reviews 7.5/10 Cleanliness
  • 319 reviews 6.2/10 Breakfast
  • 239 reviews 3.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.