Dear Mr. D., Thank you very much for your excellent rating and for recommending our establishment. We are delighted that you enjoyed the spaciousness and comfort of our suites. With 30 m² of space, a separate bathroom and toilet, both a shower and a bathtub, our accommodation is designed to offer a particularly comfortable and practical experience, whether you are travelling as a couple, with family or for a short stopover before a flight. Our location also offers convenient access to Paris Charles de Gaulle Airport, making our hotel a practical choice for travellers looking for comfort and space before or after their journey. We appreciate your honest comments regarding certain signs of wear and the design of the sanitary area. We are pleased to share that a renovation programme is planned for the property, reflecting our ongoing commitment to improving our facilities and enhancing the guest experience. It is especially rewarding to know that you appreciated our team's service, the cleanliness of your suite and the value for money. We hope to have the pleasure of welcoming you again and letting you enjoy our hotel once more. Kind regards, Anne-Sophie Front Office Manager

Dear C. &. M., Thank you very much for your kind feedback. We are delighted to hear that you appreciated the professionalism of our team across all services, from reception and restaurant to our airport shuttle. We will be sure to share your special mention with Anne-Sophie, who will be pleased to know that her assistance made a positive difference to your stay. We look forward to welcoming you back again soon! Kind regards, Julio. Assistant Cheffe de Réception

Dear Mrs. A., Thank you for taking the time to share your feedback following your stay with us. We are delighted that you enjoyed the comfort and quietness of your Executive Suite, the comfortable bedding and the excellent value for money. We are also pleased that Gabrielle contributed positively to your experience, and we will be sure to share your kind words with her. We are sorry, however, that our dinner offering did not fully meet your expectations. Your comments are important to us, and we will share them with our team as we continue working to improve our guests’ dining experience. We hope to have the pleasure of welcoming you back to Novotel Suites Paris CDG Airport Villepinte for another enjoyable stay. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. W., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your suite, appreciated its cleanliness and found our location convenient for your family stopover after visiting Disneyland Paris. We are, however, sorry to learn about your concern regarding the position of the second child's bed near the electrical socket, light switch and bedside furniture. Your children's safety and comfort are very important to us, and we appreciate you bringing this to our attention. We will share your comments with our team to review this room arrangement and remain attentive to this point. Thank you again for choosing Novotel Suites Paris CDG Airport Villepinte. We hope to have the pleasure of welcoming you and your family again on a future visit to the Paris area. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. Z., Thank you very much for your excellent rating and for sharing your feedback following your family stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted that you enjoyed the comfort of your suite as well as our breakfast and dinner. Your perfect scores across all aspects of your stay, along with your recommendation, are a wonderful reward for our entire team. We are also pleased to know that you appreciated the recognition you received as an ALL Accor member and our efforts towards more sustainable hospitality. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back on your next visit to the Paris area. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. D., Thank you for sharing your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased that you appreciated our convenient location near Charles de Gaulle Airport and the friendliness of our receptionist. However, we are sorry that your experience did not fully meet your expectations, particularly regarding the value for money during the SIAL exhibition period. Hotel rates may vary depending on demand and major events in the area, but we understand your disappointment, especially for a short overnight stay. Regarding your ALL Gold welcome drink, we regret any disappointment caused by the information provided at reception. Alcoholic beverage service is subject to our service hours (between 17h30 to 00h), and we understand that you would have appreciated a clearer explanation of the options available to you at that time. Thank you again for your comments. We hope to have another opportunity to welcome you and provide you with a more satisfying experience. Kind regards, Anne-Sophie Front Office Manager

Dear R., We thank you for sharing your recent experience. It's a pleasure to read your grateful comment. We hope to see you back soon. Kind regards, Julio. Assistant Front Office Manager

Dear Petri L., Thank you for sharing your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to hear that you appreciated our convenient location, the comfort of your bed, the peaceful atmosphere, and your experience at our restaurant. Your kind words are a great source of motivation for our team, and we are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Paris. Kind regards, Anne-Sophie, Front Office Manager

Dear Mr. F., Thank you for sharing your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to hear that you enjoyed your stay and appreciated our convenient location. It is also a pleasure to know that you were satisfied with the comfort of your suite, the cleanliness, our breakfast selection, and the service provided by our team. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back on your next visit to the Paris area. Kind regards, Anne-Sophie, Front Office Manager

Dear Mr. H., Thank you very much for taking the time to share your experience with us. We are pleased to know that you had an overall comfortable stay and that you particularly appreciated the kindness and helpfulness of our reception team. We are, however, sorry to read about your experience regarding the air conditioning. We understand how uncomfortable this can be, particularly at night. Following your stay, our technician checked the equipment, but no malfunction was found at the time of his visit. We nevertheless take your comment seriously and will continue to monitor the system carefully to ensure the comfort of our guests. We are also pleased to see that you rated the cleanliness, your room and our team very positively, and we hope to have the pleasure of welcoming you and your family back to Novotel Suites Paris CDG Airport Villepinte for an even more comfortable stay. Kind regards, Anne-Sophie, Front Office Manager

Dear Puneesh, Thank you very much for your lovely comment! We are delighted that you appreciated the cleanliness and comfort of your room, as well as the convenience of our airport shuttle service. The entire team thanks you for your kind words and hopes to have the pleasure of welcoming you back very soon! Best regards, Julio. Assistant Front Office Manager

Dear Madame P., Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your room was uncomfortably warm and, in particular, that the reception service fell short of your expectations. We fully understand how these issues could have impacted your comfort and the overall quality of your stay. We had indeed identified a problem with our air conditioning system, which has since been successfully repaired. Please rest assured that we take your feedback very seriously. We hope to have the opportunity to welcome you back and provide an experience that truly meets your expectations; I therefore invite you to keep my contact details so that I can offer you the most suitable option for a future visit: h3… We remain at your disposal for any further. Best regards, Julio Assistant Front Office Manager

Dear Bohdana, Thank you for your positive feedback regarding your stay. We appreciate your suggestions about substituting disposable cups and enhancing the kitchenette amenities. Your insights are invaluable as we strive to improve our services for future guests. We remain at your disposal, and we hope to see you soon. Best regards, Julio Assistant Front Office Manager

Hello Krista, Thank you very much for taking the time to share your experience with us and for your lovely 90/100 rating! We’re delighted to hear that our location was convenient for your early flight and that you enjoyed the quiet and peaceful atmosphere of your room. Our suites are indeed designed with comfort and sound insulation in mind, so it’s great to know that you were able to get a good night’s sleep. We’re also glad that our proximity to the shopping centre and our airport shuttle made your stay even more convenient. We have noted your feedback regarding your check-in and your interactions with our team. Even though your overall experience was very positive, we are always looking for ways to improve, and your comments are valuable to us. Thank you again for your trust as an ALL – Accor Classic member and for recommending our hotel. We hope to have the pleasure of welcoming you and your family again on your next visit to Paris CDG! Warm regards, Anne-Sophie, Front Office Manager

Dear Mr. H., We thank you for sharing this recent experience. We are glad to ear this one was a good stay for you. Otherwise, we apologize if the location caused any confusion. Our hotel is not situated directly within the airport complex; has you mentionned, it is about a 10- to 15-minute by car ride. The property's location and the full address and GPS coordinates are provided on all our websites to easily locate the hotel prior to arrival. We remain at your disposal should you require any further information and hope to have the pleasure of welcoming you back. Best regards, Julio Assistant Front Office Manager

Dear David,, Thank you for your positive feedback regarding your recent experience at our hotel. We appreciate your suggestion about providing additional garbage bags and toilet spray, particularly for families. Your input is valuable as we strive to enhance our services. We always remains at your disposal, in case of any need, do not hesitate to contact the reception. We hope to see you soon. Best regards, Julio Assistant Front Office Manager

Dear Ibrahim, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the cleanliness of our establishment and its convenient location near the airport. However, we are sincerely sorry that your stay did not meet your expectations. We regret that the explanations regarding the security deposit and final payment were not sufficiently clear. Your comments remind us of the importance of transparent communication, and we will ensure that the information provided to our guests is improved. Your feedback is valuable and will be shared with the relevant teams to assess potential improvements. I remain at your disposal to clarify any request that you can have regarding the services noted at the invoice. We hope to have the opportunity to welcome you back and provide an experience that better meets your expectations. Sincerely, Julio Assistant Front Office Manager

Dear Mr. E. N. N., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to read that you enjoyed your stay and especially appreciated the warm welcome and helpfulness of our reception team. Your kind words are a wonderful source of motivation and will be shared with the entire team. We are also pleased that you found our location convenient, whether for easy access to Paris Charles de Gaulle Airport, Aéroville shopping center, Usines Center Paris Outlet, or the nearby Courtepaille restaurant. It is always rewarding to know that our hotel is the ideal place to stay before a trip. Thank you once again for your recommendation and your confidence in our hotel. We look forward to welcoming you back on your next visit to the Paris CDG area. Kind regards, Anne-Sophie Front Office Manager