Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.4/5 1,010 reviews

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Novotel Suites Paris CDG Airport Villepinte - Image 1
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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Room 1

Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,010 reviews

Customer review rating 5.0/5

Abdallah H. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Jahangir A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to know that you enjoyed your stay and that you appreciated the ease of the booking process, the comfort and cleanliness of your room, as well as the overall quality of our services. We are, however, sorry for the delay in sending your invoice. Please accept our sincere apologies for this inconvenience. We have now sent it to you, and we hope you have received it successfully. Thank you once again for your feedback and for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next visit. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 3.5/5

Anthony H. Families - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share such a detailed review following your recent stay with us, and for choosing our hotel once again. We are delighted to read that you noticed the improvements we have made, particularly regarding our front desk team, the parking experience and our EV charging facilities. Your kind words about the receptionist who welcomed you mean a great deal to us, and we will be sure to pass on your compliments to the team. We are, however, sorry to learn that the room temperature did not fully meet your expectations. We understand how important it is to enjoy a comfortable room, especially during warmer weather. Although our air conditioning system operates within a predefined temperature range, we regret that the level of cooling was not sufficient for your comfort. Your feedback has been shared with our management team and will be taken into consideration as we continually strive to improve our guests' experience. We also appreciate your comments regarding the Wi-Fi connection and the signs of wear you noticed in the room. These points have been forwarded to the relevant departments for review. Thank you once again for your constructive feedback and your continued trust. We sincerely hope to have the pleasure of welcoming you back on your next visit to France and provide you with an even more enjoyable stay. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 1.5/5

George F. Couples - Confirmed reviews ALL

Dear Mr. F., Thank you for taking the time to share your detailed feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased to read that you enjoyed our breakfast and appreciated the friendliness of our team. Your kind comments will be shared with all our staff, who work every day to provide the best possible experience for our guests. We are sincerely sorry to learn that several aspects of your stay did not meet your expectations, in particular the waiting time during check-in and check-out, as well as the discomfort caused by the air conditioning in your room. We fully understand how this may have affected the quality of your stay and we sincerely apologise. Regarding the waiting time at check-in, this was mainly due to the recent implementation of our new reception software. This transition, designed to improve the guest experience in the long term, has temporarily led to longer processing times, and we regret the inconvenience caused. Please also note that in case of discomfort related to the air conditioning, we encourage our guests to contact the reception at any time. Our team is always available to provide assistance, such as offering a fan or, when possible, arranging a room change depending on availability. As a gesture of goodwill regarding the inconvenience experienced with the air conditioning, we have credited your ALL Rewards account with 2,000 points, equivalent to €40, according to the programme conditions. We also take note of your comments regarding the room and overall value for money, which will be carefully reviewed as part of our continuous improvement process. We hope to have the pleasure of welcoming you again in the future for a much more comfortable and seamless stay. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 0.5/5

Ayele K. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to provide such detailed feedback following your stay. We are truly sorry that your experience did not meet your expectations and sincerely regret the succession of inconveniences you encountered. First and foremost, please accept our apologies regarding the air conditioning. Our hotel is fully equipped with air conditioning; however, during periods of exceptionally high temperatures, a safety system may temporarily shut down the cooling function to protect the installation from a major breakdown and preserve the overall comfort of our guests. That said, this does not excuse the lack of follow-up from our team after your request. We fully acknowledge that we should have kept you informed and provided an appropriate solution, and we are sincerely sorry that this was not the case. We are equally concerned by your comments regarding the condition of your room, particularly the slow-draining sinks and the unpleasant smell from the carpets. These remarks have been shared with our maintenance and housekeeping teams so that immediate corrective actions can be taken. Most importantly, we sincerely regret your perception of our team's hospitality. Reading that your check-in and check-out experiences lacked the warm and attentive service you expected is particularly disappointing. Greeting every guest with courtesy, attention and professionalism is one of our priorities, and we will reinforce these standards with our teams through additional customer service training. We also apologize that our receptionist did not provide you with the attentive farewell you deserved upon your departure. Your comments are invaluable and help us identify where we need to improve both our facilities and the quality of our service. Should you be willing to discuss your experience further, I would be grateful if you could contact me directly at H3… We would very much appreciate the opportunity to regain your trust and, as a gesture of goodwill, I would be pleased to offer you one of our best available rates for a future stay, excluding event periods and subject to availability. We sincerely hope to have the opportunity to welcome you back and provide you with the level of comfort and service that you were expecting. Kind regards, Virginie MERION Deputy Manager

Other web-users rate our hotel

  • 523 reviews 8.2/10 Location
  • 867 reviews 7.9/10 Room
  • 742 reviews 8.2/10 Service
  • 8 reviews 5/10 WiFi
  • 359 reviews 8/10 Cleanliness
  • 232 reviews 6.9/10 Breakfast
  • 162 reviews 5/10 Food

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