Dear Madame P., Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your room was uncomfortably warm and, in particular, that the reception service fell short of your expectations. We fully understand how these issues could have impacted your comfort and the overall quality of your stay. We had indeed identified a problem with our air conditioning system, which has since been successfully repaired. Please rest assured that we take your feedback very seriously. We hope to have the opportunity to welcome you back and provide an experience that truly meets your expectations; I therefore invite you to keep my contact details so that I can offer you the most suitable option for a future visit: h3… We remain at your disposal for any further. Best regards, Julio Assistant Front Office Manager

Dear Bohdana, Thank you for your positive feedback regarding your stay. We appreciate your suggestions about substituting disposable cups and enhancing the kitchenette amenities. Your insights are invaluable as we strive to improve our services for future guests. We remain at your disposal, and we hope to see you soon. Best regards, Julio Assistant Front Office Manager

Hello Krista, Thank you very much for taking the time to share your experience with us and for your lovely 90/100 rating! We’re delighted to hear that our location was convenient for your early flight and that you enjoyed the quiet and peaceful atmosphere of your room. Our suites are indeed designed with comfort and sound insulation in mind, so it’s great to know that you were able to get a good night’s sleep. We’re also glad that our proximity to the shopping centre and our airport shuttle made your stay even more convenient. We have noted your feedback regarding your check-in and your interactions with our team. Even though your overall experience was very positive, we are always looking for ways to improve, and your comments are valuable to us. Thank you again for your trust as an ALL – Accor Classic member and for recommending our hotel. We hope to have the pleasure of welcoming you and your family again on your next visit to Paris CDG! Warm regards, Anne-Sophie, Front Office Manager

Dear Mr. H., We thank you for sharing this recent experience. We are glad to ear this one was a good stay for you. Otherwise, we apologize if the location caused any confusion. Our hotel is not situated directly within the airport complex; has you mentionned, it is about a 10- to 15-minute by car ride. The property's location and the full address and GPS coordinates are provided on all our websites to easily locate the hotel prior to arrival. We remain at your disposal should you require any further information and hope to have the pleasure of welcoming you back. Best regards, Julio Assistant Front Office Manager

Dear David,, Thank you for your positive feedback regarding your recent experience at our hotel. We appreciate your suggestion about providing additional garbage bags and toilet spray, particularly for families. Your input is valuable as we strive to enhance our services. We always remains at your disposal, in case of any need, do not hesitate to contact the reception. We hope to see you soon. Best regards, Julio Assistant Front Office Manager

Dear Ibrahim, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the cleanliness of our establishment and its convenient location near the airport. However, we are sincerely sorry that your stay did not meet your expectations. We regret that the explanations regarding the security deposit and final payment were not sufficiently clear. Your comments remind us of the importance of transparent communication, and we will ensure that the information provided to our guests is improved. Your feedback is valuable and will be shared with the relevant teams to assess potential improvements. I remain at your disposal to clarify any request that you can have regarding the services noted at the invoice. We hope to have the opportunity to welcome you back and provide an experience that better meets your expectations. Sincerely, Julio Assistant Front Office Manager

Dear Mr. E. N. N., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to read that you enjoyed your stay and especially appreciated the warm welcome and helpfulness of our reception team. Your kind words are a wonderful source of motivation and will be shared with the entire team. We are also pleased that you found our location convenient, whether for easy access to Paris Charles de Gaulle Airport, Aéroville shopping center, Usines Center Paris Outlet, or the nearby Courtepaille restaurant. It is always rewarding to know that our hotel is the ideal place to stay before a trip. Thank you once again for your recommendation and your confidence in our hotel. We look forward to welcoming you back on your next visit to the Paris CDG area. Kind regards, Anne-Sophie Front Office Manager

Dear Damilola, We thank you for taking the time to share your experience at Novotel Suites Paris CDG Airport Villepinte. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, especially for early morning flights. It is gratifying to know that you found your room clean and comfortable, and that our breakfast met your expectations. We take great pride in our team’s commitment to providing professional and welcoming service, and I will ensure that your kind words are shared with them. While we are pleased that you did not require the airport shuttle service during your visit, we are glad to have this amenity available for our guests. Thank you once again for your recommendation, and we look forward to welcoming you back in the future. Best regards, Julio. Assistant Front Office Manager

Dear Ms. A., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed both the comfort of your suite and the warm welcome provided by our team. Your kind words about the staff and the room are truly rewarding and will be shared with all of our colleagues, who work every day to provide the best possible experience for our guests. We also appreciate your positive ratings for the cleanliness, breakfast, and check-in/check-out experience. It was a pleasure to welcome you to Novotel Suites Paris CDG Airport Villepinte, and we hope to have the opportunity to welcome you and your family back again very soon. Kind regards, Anne-Sophie Front Office Manager

Dear Ms. L. T., Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed the spaciousness of your suite, the room amenities, our convenient location near the airport, and the cleanliness of our hotel. Your positive comments about our team are also greatly appreciated. We are sorry, however, that your experience as an ALL Silver member did not fully meet your expectations. Please allow us to clarify that, as part of the ALL Accor loyalty program, welcome drinks are now fully digital and available directly in the ALL mobile application. We apologize if this was not clearly explained upon your arrival. Our team remains available to assist guests in accessing and using their digital welcome drink should they need any help. Regarding the airport transfer, we understand that the cost can represent a significant expense for families travelling with several pieces of luggage. We strive to offer a convenient and reliable shuttle service at a competitive price. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay. We are delighted to know that you appreciated the spaciousness and comfort of your suite, as well as the kindness and helpfulness of our reception team. Your compliments will certainly be shared with our colleague, who will be pleased to know that his assistance made a positive difference during your stay. Regarding the air conditioning, please allow us to clarify that our hotel is equipped with a centrally managed system that automatically adjusts according to the outdoor temperature. When the outside temperature falls below a predefined threshold, the cooling function is automatically deactivated. We understand that this may have affected your comfort and regret that it did not meet your expectations. We were also sorry to read about your experience at our bar. As we are always looking to improve, we would be grateful if you could provide us with a little more information, such as the date and approximate time of your visit. This will help us better understand what happened and discuss it with the team concerned. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Suites Paris CDG Airport Villepinte for a much-improved experience. Kind regards, Anne-Sophie Front Office Manager H3…

Dear Mr. T., Thank you for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are sincerely sorry that your experience did not fully meet your expectations. Please allow us to clarify that our hotel is equipped with air conditioning. Our system is centrally managed and automatically adjusts according to the outdoor temperature. When the outside temperature drops to 16°C or below, the cooling system automatically stops and restarts once the temperature rises above this threshold. We understand that this may have impacted your comfort during your stay, particularly during the unusual weather conditions, and we regret the inconvenience caused. We also appreciate your comments regarding the room layout, ventilation and overall value for money. Your feedback is important to us and helps us continue improving our services. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. H., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to read that you had an excellent experience from your arrival through to your departure. It is especially rewarding to know that you appreciated the early check-in, the cleanliness and spaciousness of your suite, as well as our convenient location near Paris Charles de Gaulle Airport for your transit stay. Thank you as well for your loyalty as an ALL Gold member. Your satisfaction and recommendation mean a great deal to us and motivate our entire team to continue delivering the highest level of service. We also appreciate your comments regarding the welcome drink, the personalized attention and the room upgrade. While we are pleased that your overall experience was excellent, we regret that you were not able to enjoy these benefits during your stay. Your feedback has been shared with our team so that we can continue improving the recognition of our valued ALL members. We truly look forward to welcoming you back on your next visit to Paris and providing you with another memorable stay. Kind regards, Anne-Sophie Front Office Manager

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to know that you enjoyed your stay and that you appreciated the ease of the booking process, the comfort and cleanliness of your room, as well as the overall quality of our services. We are, however, sorry for the delay in sending your invoice. Please accept our sincere apologies for this inconvenience. We have now sent it to you, and we hope you have received it successfully. Thank you once again for your feedback and for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next visit. Kind regards, Anne-Sophie, Front Office Manager

Dear Mr. H., Thank you for taking the time to share such a detailed review following your recent stay with us, and for choosing our hotel once again. We are delighted to read that you noticed the improvements we have made, particularly regarding our front desk team, the parking experience and our EV charging facilities. Your kind words about the receptionist who welcomed you mean a great deal to us, and we will be sure to pass on your compliments to the team. We are, however, sorry to learn that the room temperature did not fully meet your expectations. We understand how important it is to enjoy a comfortable room, especially during warmer weather. Although our air conditioning system operates within a predefined temperature range, we regret that the level of cooling was not sufficient for your comfort. Your feedback has been shared with our management team and will be taken into consideration as we continually strive to improve our guests' experience. We also appreciate your comments regarding the Wi-Fi connection and the signs of wear you noticed in the room. These points have been forwarded to the relevant departments for review. Thank you once again for your constructive feedback and your continued trust. We sincerely hope to have the pleasure of welcoming you back on your next visit to France and provide you with an even more enjoyable stay. Kind regards, Anne-Sophie, Front Office Manager

Dear Mr. F., Thank you for taking the time to share your detailed feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased to read that you enjoyed our breakfast and appreciated the friendliness of our team. Your kind comments will be shared with all our staff, who work every day to provide the best possible experience for our guests. We are sincerely sorry to learn that several aspects of your stay did not meet your expectations, in particular the waiting time during check-in and check-out, as well as the discomfort caused by the air conditioning in your room. We fully understand how this may have affected the quality of your stay and we sincerely apologise. Regarding the waiting time at check-in, this was mainly due to the recent implementation of our new reception software. This transition, designed to improve the guest experience in the long term, has temporarily led to longer processing times, and we regret the inconvenience caused. Please also note that in case of discomfort related to the air conditioning, we encourage our guests to contact the reception at any time. Our team is always available to provide assistance, such as offering a fan or, when possible, arranging a room change depending on availability. As a gesture of goodwill regarding the inconvenience experienced with the air conditioning, we have credited your ALL Rewards account with 2,000 points, equivalent to €40, according to the programme conditions. We also take note of your comments regarding the room and overall value for money, which will be carefully reviewed as part of our continuous improvement process. We hope to have the pleasure of welcoming you again in the future for a much more comfortable and seamless stay. Kind regards, Anne-Sophie, Front Office Manager

Dear Guest, Thank you for taking the time to provide such detailed feedback following your stay. We are truly sorry that your experience did not meet your expectations and sincerely regret the succession of inconveniences you encountered. First and foremost, please accept our apologies regarding the air conditioning. Our hotel is fully equipped with air conditioning; however, during periods of exceptionally high temperatures, a safety system may temporarily shut down the cooling function to protect the installation from a major breakdown and preserve the overall comfort of our guests. That said, this does not excuse the lack of follow-up from our team after your request. We fully acknowledge that we should have kept you informed and provided an appropriate solution, and we are sincerely sorry that this was not the case. We are equally concerned by your comments regarding the condition of your room, particularly the slow-draining sinks and the unpleasant smell from the carpets. These remarks have been shared with our maintenance and housekeeping teams so that immediate corrective actions can be taken. Most importantly, we sincerely regret your perception of our team's hospitality. Reading that your check-in and check-out experiences lacked the warm and attentive service you expected is particularly disappointing. Greeting every guest with courtesy, attention and professionalism is one of our priorities, and we will reinforce these standards with our teams through additional customer service training. We also apologize that our receptionist did not provide you with the attentive farewell you deserved upon your departure. Your comments are invaluable and help us identify where we need to improve both our facilities and the quality of our service. Should you be willing to discuss your experience further, I would be grateful if you could contact me directly at H3… We would very much appreciate the opportunity to regain your trust and, as a gesture of goodwill, I would be pleased to offer you one of our best available rates for a future stay, excluding event periods and subject to availability. We sincerely hope to have the opportunity to welcome you back and provide you with the level of comfort and service that you were expecting. Kind regards, Virginie MERION Deputy Manager

Dear Ms. D., Thank you very much for taking the time to share your detailed feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased to read that you appreciated the cleanliness of your room, the quality of the bathroom and shower facilities, the complimentary water in the minibar, as well as the efficiency of your check-out experience. We also thank you for your constructive comments regarding the room layout and equipment. We are sorry to hear that the lighting system and the location of certain switches caused inconvenience during your stay, as well as the limited number of easily accessible power sockets. Your observations have been shared with our technical and maintenance teams for review, as they help us identify areas where improvements can be made. We also take note of your perception regarding the design and modular layout of the room, as well as your overall value-for-money rating. Your feedback is very valuable to us as it helps us continuously improve both comfort and functionality for our guests. We hope to have the pleasure of welcoming you again in the future and providing you with a more seamless experience. Kind regards, Anne-Sophie, Front Office Manager