Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.4/5 989 reviews

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Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  989 reviews

TripAdvisor Rating  3.9/5  460 reviews

Customer review rating 3.5/5

G S. Families - Confirmed reviews ALL

I was charged 100 euro pre-authorization for one night, which I didn't expected to be charged and because I used a foreign card with a different currency it took more than 2 weeks to receive the amount back in my account. Otherwise, the room was good, the beds were comfortable and had good facilities.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay at the Novotel Suites Paris CDG Airport Villepinte. We are pleased to read that you appreciated the comfort of the room, the quality of the beds, as well as our facilities and cleanliness. Your positive comments on these aspects are truly encouraging. We sincerely regret the inconvenience caused by the pre-authorization of €100 at check-in and the delay in receiving the refunded amount. This pre-authorization is a standard procedure intended to cover potential expenses; however, we understand that it may come as a surprise, particularly when using a foreign card and currency. Unfortunately, refund processing times are dependent on the card-issuing bank, which can result in extended delays beyond our control. That said, we fully acknowledge that clearer communication at check-in would have helped set proper expectations, and we apologize for this shortcoming. Your remarks regarding the arrival and check-in experience have been carefully noted and shared with our team, as guest understanding and transparency are essential to us. We will work on improving how this information is explained to avoid similar situations in the future. Thank you again for your valuable feedback and for your loyalty as an ALL Accor Classic member. We hope to have the opportunity to welcome you again and provide you with a smoother and more satisfying experience. Kind regards, Anne-Sophie, Assistant Front Office Manager

Customer review rating 4.5/5

Thomas D. E. N. N. Friends - Confirmed reviews ALL

Very Good Service and People! I love the location and the CourtePaille restaurant with this good 'family' atmosphere. Rooms are very nice and cleaning were always available.

Dear Mr. N. N., Thank you very much for taking the time to share your experience following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to read that you enjoyed the quality of our service, the friendliness of our team and the pleasant atmosphere of the Courtepaille restaurant, which you describe so nicely as having a “family” feeling. We are also very pleased to know that you appreciated the comfort of our rooms, their cleanliness and the availability of our housekeeping team. Your kind words about our reception staff being polite and helpful will be warmly shared with them, as they truly enjoy taking care of our guests. Thank you as well for your loyalty as an ALL Accor Silver member and for highlighting the ease of booking and the attractive offers available on the app. It would be a real pleasure to welcome you back during your next stay, whether with friends or on another occasion. Warm regards, Anne-Sophie, Assistant Front Office Manager

Customer review rating 4.0/5

Bruno M. Families - Confirmed reviews ALL

Easy to find the hotel, the underground parking at no extra cost was good. The room was big enough for 3 people, the breakfast was good: however, the scrambled eggs were not renewed that often therefore too few and a bit dry.

Dear Mr. M., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to read that you found the hotel easy to access and enjoyed the convenience of our complimentary underground parking, as well as the comfort of your suite for your family stay. We are also pleased that you appreciated the breakfast overall. We do apologize, however, for the inconvenience regarding the scrambled eggs and thank you for bringing this to our attention. Your comments have been shared with our breakfast team so we can improve both the availability and quality of this item. Thank you again for your kind recommendation and for your valuable feedback, which helps us continue to improve our services. We truly hope to welcome you back in the near future and provide you with an even better experience. Warm regards, Anne-Sophie, Assistant Front Office Manager

Customer review rating 3.0/5

Anthony H. Families - Confirmed reviews ALL

I've stayed here multiple times in the past, usually in the summer and December. This time I was surprised to learn about a deposit. It's just annoying because now do I have to inspect the room first and inform any damages prior like with a rental car? Maybe the deposit can only be taken from first time renters or those with a history of damaging rooms. The phone was never answered when I called down to reception to advise about a broken bath tap. I bought the parking ticket. No instructions were given. I asked questions to ensure I wouldn't face problems. I still faced problems as I wasn't told I needed to use the same ticket to enter the garage when I return instead of pressing the button. Lastly there is a lack of customer friendliness or a welcoming atmosphere.

Dear Mr. H., Thank you for sharing your feedback regarding your stay at Novotel Suites Paris CDG Airport Villepinte. We note your concerns and appreciate your loyalty as a repeat guest. We would like to clarify that a pre-authorization (deposit) is a standard procedure applied in all hotels. Its purpose is to temporarily hold an amount on the guest’s credit card to cover the accommodation and any potential additional charges. This is not a charge, and the hold is released automatically if no additional expenses are incurred. This procedure helps ensure a smooth check-out for all guests. Regarding the issues you mentioned with the parking ticket and reaching reception, we will review internal communication to make instructions clearer and ensure our guests have all necessary information. We hope to welcome you again and provide a stay that fully meets the standards expected from our hotel. Kind regards, Anne-Sophie, Assistant Front Office Manager

Customer review rating 3.5/5

Bijaya K. T. Families - Confirmed reviews ALL

The front desk staff was extremely friendly and helpful, patiently providing all the information we needed. They even accommodated a last-minute change to our reservation without any hassle. The room was sufficiently spacious for four people (2 adults and 2 kids). Having a microwave in the room was a very useful addition. Breakfast was good—although the spread wasn’t very large, it was more than sufficient. The hotel is located in Zone 5 of Paris. Connectivity to the city is good via bus, RER B, and the metro. The bus service to the RER station is very frequent, so getting around was never an issue.

Dear Mr. T., Thank you for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to hear that you found our front desk staff friendly and helpful, and that we could accommodate your last-minute reservation change smoothly. We are also glad that your room was spacious and well-equipped for your family, and that the breakfast and transportation options contributed positively to your stay. Your comments about connectivity and the convenience of our location are much appreciated.😊 Regarding the wifi, we would like to inform you that members of the ALL – Accor Live Limitless program can enjoy unlimited high-speed access via the Accor Hotel Guests network, ensuring a smoother and faster connection during the stay. It was a pleasure to welcome you and your family, and we hope to have the opportunity to host you again soon for an even more enjoyable stay. Kind regards, Anne-Sophie, Assistant Front Office Manager

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Other web-users rate our hotel

  • 524 reviews 8/10 Location
  • 880 reviews 7.8/10 Room
  • 744 reviews 8.1/10 Service
  • 10 reviews 4.3/10 WiFi
  • 350 reviews 7.7/10 Cleanliness
  • 259 reviews 7.1/10 Breakfast
  • 174 reviews 4.6/10 Food

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