Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.3/5 1,237 reviews

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Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness!

Our guest reviews

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ALL Rating  4.3/5  1,237 reviews

TripAdvisor Rating  4.0/5  439 reviews

Correct

Customer review rating 4.0/5

Isidre Business - Confirmed reviews ALL

Good hotel in line on what you can expect from the Novotel brand.

Isidre, Thank you for taking the time to share your stay. We look forward to seeing you again at Novotel Suites. Celine Customer Relations Department.

Comfortable stay

Customer review rating 5.0/5

Gavin Business - Confirmed reviews ALL

Easy access and close to airport, good size room and friendly competent service

Gavin Many thanks for your feedback and rating. We look forward to seeing you again at Novotel Suites. Celine Customer Relations Department.

Good location

Customer review rating 4.0/5

Gazza Families - Confirmed reviews ALL

Positives Good size rooms Modern feel Nice shower Good breakfast Negatives Staff in restaurant were pretty miserable and not very accommodating or helpful Limited menu and average standard of food.

Gazza, The entire Novotel Suites Roissy team thanks you for taking the time to share your stay. I will not fail to forward your feedback to the department concerned in order to remind you of our customer reception procedures. Despite the points that caught your attention, you rated us well. Please accept our apologies for any inconvenience you may have encountered. We hope you will give us the opportunity to catch up during a future stay. Celine Customer Relations Department.

Unpleasant service downgrades a budget option

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Room was quiet and satisfactory and as expected however service from staff was actively unpleasant. Hotel is not close to external services and hotel restaurant is all pre-prepared items which do not cater for food intolerances. Staff in the restaurant were dismissive of needs and actively unpleasant when asked for assistance. In seeking other options staff advised of walking to Aeroville which requires crossing a freeway on foot (a very dangerous exercise). A 'taxi' was organised which arrived unusually quickly, with no obvious meter or signage, and advised of a 25 euro flat fee for the one way journey of 1.5km once the vehicle was underway. No staff mentioned that there are a number of good restaurants in the Centre Commercial a similar walking distance away on quiet and pleasant streets with no dangerous road crossings. Google maps was more helpful and more trustworthy than the staff at this hotel

Dear KATHY LÉPAN WALKER, Thank you for taking the time to tell us about your experience at Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations. Allow me to express my sincerest apologies. Our priority is customer satisfaction, that's why your feedback is very important to us. You mentioned not having been received and informed correctly by the members of the staff at reception and in the restaurant, this does not at all reflect our numerous feedback about them. But I will remind them that we must be at customer service and respond as closely as possible to your needs. Welcoming is part of our procedures, we cannot fail to pay attention to this subject. Concerning the shopping center closest to the hotel, it takes 10 minutes to get there on foot. There is indeed pedestrian access but it has obviously not been used unless I am mistaken. In the Paris region, taxis or private drivers are extremely expensive and I ask you again to accept our apologies. Please be assured that we are taking appropriate measures to resolve these inconveniences encountered and prevent this from happening again in the future. We hope you will give us the opportunity to serve you better in the near future. I invite you to come back to me if you wish at h3… so that we can discuss the facts mentioned. Please believe, Mrs L., in the expression of my best feelings. Virginie MERION Front Office Manager.

Underwhelmed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

First a room that was not clean followed by inconveniences like shampoo dispenser not working. We expect better from a top class brand

Dear MOHIT G., Thank you for taking the time to tell us about your experience at Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations. Allow me to express my sincerest apologies. I will not fail to share your feedback with the services concerned and remind you of the room control procedures. We appreciate you sharing your concerns and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Virginie MERION Front Office Manager

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Other web-users rate our hotel

  • 599 reviews 7.2/10 Location
  • 1,096 reviews 7.6/10 Room
  • 827 reviews 7.1/10 Service
  • 10 reviews 3.7/10 WiFi
  • 422 reviews 7.7/10 Cleanliness
  • 369 reviews 6.4/10 Breakfast
  • 250 reviews 3.2/10 Food
  • 5 reviews 2/10 Wellness Area

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