Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.4/5 1,003 reviews

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Novotel Suites Paris CDG Airport Villepinte - Image 1
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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,003 reviews

Customer review rating 5.0/5

Geraldine P. Business - Confirmed reviews ALL

suite are large, always very clean. Hotel is well maintained trough the years. good bed. calm neighbourhoud. Close to CDG airport and AEROVILLE shoping center. Friendly workers. perfect stay for me as usual. I use this hotel each time for my company travel.

Dear Ms. P., Thank you very much for your excellent feedback and for your loyalty to our hotel. We are delighted to read that you continue to enjoy the size and cleanliness of our suites, the comfort of the bed, as well as the quiet environment. Your kind words about our team are also greatly appreciated and will be shared with them. It is always a pleasure to welcome you during your business trips, and we look forward to welcoming you again very soon. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 2.0/5

Sophie W. Couples - Confirmed reviews ALL

We were in Paris overnight and wanted to stay close to the airport. Whilst we understand the hotel is a lot more affordable than other options in Paris we did not have the great experience that we normally do at Accor hotels. The restaurant food quality was average, the service from the attendant in the morning was almost dismissive and whilst we appreciate the welcome gift we received of 2 almond biscuits the biscuits were so old they had gone rancid and tasted off. In our room we could not moderate the temperature and the room was stuffy and the windows could not be opened. We pass this feedback on in hopes it can be taken as constructive feedback and is improved upon for future guests.

Dear Mrs. W., Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to learn that your experience did not fully meet your usual expectations with Accor, especially as an ALL Diamond member. We regret the inconveniences you encountered during your visit to the restaurant, the condition of the welcome biscuits, as well as the service received at the time of your departure. Your comments have been shared with the relevant teams so that these points can be reviewed and to ensure greater consistency in the quality of our service and offerings. We have also taken careful note of your observations regarding the comfort of your room, particularly the temperature, the bathroom door, and the absence of suitable glasses. These elements have been passed on to our maintenance and housekeeping teams so that they can be checked. Thank you for your constructive comments, which help us continue our efforts to improve. We hope to have the pleasure of welcoming you again and providing you with an experience that meets your expectations. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 3.0/5

Shubham K. Business - Confirmed reviews ALL

The hotel rooms were pretty decent. I found the restaurant options very limited and breakfast was not up to the mark.

Dear Mr. K., Thank you for sharing your feedback following your recent stay at Novotel Suites Paris CDG Airport Villepinte. We are pleased to hear that you found your room comfortable and our facilities clean. Your positive comments regarding the accommodation and WiFi are much appreciated. We also note your observations regarding the restaurant options and breakfast selection. Please accept our apologies for not meeting your expectations in this area. Your feedback is valuable and will be shared with our F&B team as we continuously work to enhance our offerings and provide a more satisfying experience for all guests. We hope to have the opportunity to welcome you again in the future and provide an improved dining experience alongside your comfortable stay. Best regards, Anne-Sophie, Front Office Manager

Customer review rating 4.0/5

B. M. B. Families - Confirmed reviews ALL

EXCELLENT SEJOUR-AMENAGEMENT CLIENT EXCELLENT

Cher Monsieur B., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour en famille au Novotel Suites Paris CDG Airport Villepinte. Nous sommes ravis de lire que vous avez apprécié la situation de notre hôtel ainsi que l’aménagement de nos suites, contribuant à rendre votre séjour agréable. Vos compliments sur la qualité de l’accueil et du service client sont une réelle source de motivation pour nos équipes. Nous prenons également bonne note de vos évaluations concernant certains aspects de votre expérience, tels que l’hébergement, la propreté et le petit déjeuner. Vos remarques sont précieuses et nous permettent de poursuivre nos actions d’amélioration continue afin de répondre toujours mieux aux attentes de nos clients. Nous vous remercions pour votre fidélité en tant que membre ALL Accor Gold et pour votre recommandation. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour en famille ou professionnel. Bien cordialement, Anne-Sophie, Chef de Réception

Customer review rating 0.5/5

Asef L. Business - Confirmed reviews ALL

DOUBLE CHARGE PROBLEM NEED URGENT FIX

Dear Mr. L., Thank you for sharing your concerns regarding your recent stay with us. As discussed yesterday with your friend online, and as confirmed in the email we sent, we cannot find any trace of the €1,200 pre-authorization made upon your arrival on 02 February. Indeed, we experienced an issue with our card terminal (TPE) at check-in, and for us, this transaction did not go through. It is possible that your bank still shows a temporary hold, which should disappear shortly. On our accounting system, we have a successful pre-authorization of €1,200 dated 04 February, and the final debit of €989.28 was applied on 05 February to this pre-authorization. We kindly invite you to contact your bank for clarification regarding the cancellation of the initial pre-authorization. Please rest assured that we are also in contact with our bank to gather more information. We will update you as soon as we have further details. We fully understand how concerning this situation can be, and we appreciate your patience while we work to clarify everything. Kind regards, Anne-Sophie, Front Office Manager

Other web-users rate our hotel

  • 532 reviews 8/10 Location
  • 885 reviews 7.6/10 Room
  • 756 reviews 8.1/10 Service
  • 10 reviews 4.3/10 WiFi
  • 355 reviews 7.7/10 Cleanliness
  • 255 reviews 6.9/10 Breakfast
  • 175 reviews 5.1/10 Food

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