Nice big size rooms with all amenities. We had to attend Trade show and the shuttle service provided by hotel was a great convenience. Addition of Omlette or similar items in breakfast would have made it really grand.

Our experience here was a mixed bag. I was travelling after a surgery and with my dog as I was relocating back home. My parents were meeting me in Paris and checking in an night earlier, they did not speak French nor Spanish so I did everything in my power to ensure a smooth check in: write it in the reservation and then send a follow-up email reconfirming that their names were on the booking, that the room was pet friendly and that we needed the shuttle. My parents got there and there were problems with finding their reservation. Then, the next day came and I arrived to Paris CDG, my parents took a cab and then we waited at the pick up spot and there was no shuttle to be found. To be fair, I had wheelchair assistance in the airport and it took a long time for me to get off the plane, pick up my luggage and dog and get to the pick up point. After calling the hotel and making them aware of the situation they sent another driver, that did not want to bring my dog along. So after another call, during which I was balancing myself in the crutches outside amidst pretty bad weather (snow) and few more minutes waiting in which somebody from management had to call the driver and talk him into bringing all of us to the hotel. Once I got to the hotel, there were many apologies, yet, if somebody had read the arrival list with its comments carefully and/or they had read the email I sent carefully (normal task in every Front Desk, I talk from experience) none of these situations would have arisen. On the other hand, the staff were really helpful with my parents. Between google translator and a (maybe) manager, they called the taxi company as my dad forgot a little bag with important documents in it and we were able to get it back, for which we are forever grateful. They also were really helpful with arranging a taxi that could accept lots of luggage and my dog to get us to the next step to get back home to Spain. They also did assign us to a room close to the elevator as requested in the email, so I did not have to walk a long distance in crutches. It just feels really odd that they chose and picked which requests to fulfill. Despite all the good things, all the problems we had at the hotel just added more stress to an already really stressful experience and many of them were preventable. Rooms are alright, dirty carpet, shower could be cleaner. Nice little breakfast buffet.

nice and quiet area for leisure. Close to airport for check out. Long distance from center, stay away from traffic

Nice, however i wish i met ladies in the reception rather than men

Extremely nice staff. Very spacious rooms. Ask for a room overviewing the parking if you want to sleep with the window open.

PURRRRRFECT!

Good to stay for a couple of days. Near access to the airport with a car, taxi. Thank you

I was an exhibitor at the WNE 2021. I stayed there with a colleague. The rooms are spacious, clean, well designed. The staff is very welcoming and always there to help with a nice smile even with the masks.

too short to really discover and appreciate all the offer around my stay

Very good and kind employees, clean very good, but very poor breakfast I would recommend the hotel but not the breakfast there were no vegetables only tomato, and when I asked they said we only serve tomato one type of cheese not varied food

Within the vicinity of the Expo where I need to go during my stay. Should served a better breakfast meal . And Coffee free flow thru out the day and night .

The stay was good. the bed was comfy.

Novotel Suites is in a Accor compound with brands like F1. When we arrived a loud group of men were gathering on the parking lot with beers. Not a very welcoming first impression. Check-in went smooth. Spacious underground parking at €12/night. Family room had double bed and 2 single beds. Single beds were cramped in a corner, behind TV. TV didn't work at first. We figured out some cables were loose and fixed it. Kitchenette is tiny, only small microwave, fridge, coffee/tea. Nespresso machine was nice. Very small separate toilet, like an airplane toilet. Bathroom without toilet on the other side of room. Dispensers instead of small bottles. One product to wash hand, body and hair. No conditioner or body lotion. Dispensers had moldy faucets. Bathroom had spacious bath and separate shower. But no hot water in the evening, only slightly lukewarm, more like cold! Like the temperature you get when your hot water boiler is empty. We were told to let the water run for 10 minutes. Lousy advice, didn't help and waste of water. Called again and were told a mechanic was on the way. After quite a wait were told hot water would run again in 2 minutes. It didn't. So after a long trip we couldn't refresh with a hot shower or take a bath. Didn't have a good sleep. In the morning hot water was running again. At check out, by a very friendly lady, I was told that the hot water issue was due to maintenance 3 days earlier. In the evening we also bought ice cream in the lobby. Basic Cornetto at €3 each. The cone was soft, ice cream had a strange taste. We took no risk and threw the Cornetto's away. It was as if the cones were not properly stored, maybe even defrosted at some point. Didn't complain with staff as I was too tired. Impressed by the sound isolation of the building, didn't hear a single airplane. While when we opened the window in the morning, the sound of airplanes was quite loud.

Unfortunately every day the room was poorly serviced. We had the same bedding for the 7 day stay. We had to go to the front desk every evening to collect something - Toilet paper - milk - Tea- Coffee we even had to go down with the rubbish, because the rubbish had not been emptied. The shuttle to the airport was a great idea, but I booked it for 11:30 but the receptionist booked it for 7:30 However the staff were great in then fixing the shuttle so we came to the airport in time.

Stayed here for one night with my husband while he was on business before moving onto the centre of Paris for the weekend. We were originally book into another hotel but after I went into it I walked out as it was awful. The Novotel’s staff were so helpful about finding us a room as it was very busy. The Rooms were lovely, big and clean. Breakfast good but expensive for what it is. I am never disappointed with a novotel hotel and this definitely didn’t disappoint.