Novotel Suites Paris CDG Airport Villepinte Hotel 4 stars

This is rather Ibis than Novotel. The reception and corridors are old, a room was clean but not as good as expected. The hotel is 7-10 min drive from the airport. At the reception they tell you that the driver will call you at the time that you reserved the transfer. In fact, no one calls you. I called 5-6 times to the reception until smb called me back and said the driver is comming. 3 times I called the driver. Finally, 40 min of wait and 5 min drive. I was with my wife and baby and waiting so long was dissapointing.

Tried to prebook shuttle. Shuttle insisted on picking up at departures but security won’t let you move from arrivals to departures. NO ONE EVER ANSWERS THE PHONE TO ASSIST. Taxi took me to wrong Novotel where I was told by their front desk to walk 15 minutes with my bags to my hotel. I did only to be told it’s still the wrong Novotel….another Suites but on wrong side? Front desk here was lovely. Even she couldn’t get the CDG Novotel front desk to answer the phone! Finally got another taxi to the correct hotel and checked in. Phone in room doesn’t connect to front desk. TV doesn’t work. Garbage under the bed. WORST STAY EVER

Room was new, spacious, sparkling clean, very well-laid-out, comfortable bedding and well located close to shopping mall with easy walk, and next to cdg airport, about 10 min drive. But, we ordered the shuttle bus for the airport the evening before and on the next morning after some continuously updates from the helpful reception, it showed up with 15 min delay. No trustworthy transportation time to the airport!!! *bitter disappointment 8/10

It was good

Comfortable room for family stay

We stayed here, hoping to catch a few hours sleep before heading into Paris, since our plane arrived at 5:30 a.m. Arriving to CDG Airport, it was difficult to find the area in which we were to be picked up by the shuttle. Numerous phone calls and many steps later, we finally found the shuttle. The problems were, in large part, due to the language barrier, but perhaps clear information on WHERE to wait for the shuttle at the airport, on the reservation form, would have been very helpful to us and saved us a lot of wasted time.

Very professional, friendly and helpfull staff

Disappointed about no extra treatment as a Gold member. Where ever I travel I usually get extra benefit as a Gold member.

Fast check-in, very polite reception (Mathilde) and super shuttle service!

Friendly staff . More than adequate room space , breakfast was great

Check in was quick and simple, I requested a quiet room, we got one at the end of the corridor top floor...perfect! One thing, we paid for late check out, we had 3 different knocks on the door, one a lady walking in with me being undressed!! We specified we were checking out at 17:00

It was a good stay in a clean hotel. Pity no food as of Covid 19

very different to my usual stay at this hotel

We enjoyed our brief stay. We understand the difficulties of operating in the current circumstances.

Stayed here for one night with my husband while he was on business before moving onto the centre of Paris for the weekend. We were originally book into another hotel but after I went into it I walked out as it was awful. The Novotel’s staff were so helpful about finding us a room as it was very busy. The Rooms were lovely, big and clean. Breakfast good but expensive for what it is. I am never disappointed with a novotel hotel and this definitely didn’t disappoint.