Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.4/5 999 reviews

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Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  999 reviews

Customer review rating 4.5/5

Ronald H. Business - Confirmed reviews ALL

The hotel is well located, close to the airport CdG, and the expo center. The rooms are very spacious and very quite. The bed is awesome with 4 different types of pillows. The room is a bit warm though, and ac was not working as it should be. Maybe it was not switched on yet due to time of the year. The staff at the reception and in the restaurant are very friendly and polite. The breakfast was sufficient. I would return to this hotel.

Dear Mr. H., Thank you very much for your kind review and for sharing your experience with us. We are delighted to read that you appreciated our convenient location, the spacious and quiet room, as well as the comfort of the bedding. It is also great to know that our team at reception and in the restaurant made such a positive impression. We have noted your comment regarding the room temperature and the air conditioning, and we appreciate you bringing it to our attention. This will be reviewed to improve guest comfort. We are very pleased to know that you would return, and we look forward to welcoming you again soon. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 5.0/5

Mariale O. D. Families - Confirmed reviews ALL

We had a confirmed booking for a super suite (1 double bed and 2 single beds) yet the reception gave us a smaller room. So we had to check with the reception again, and gladly they changed us to a bigger room.

Dear Ms. O. D., Thank you very much for your excellent rating and for sharing your experience following your family stay. We are delighted to read that you enjoyed your spacious room, the cleanliness of the hotel, and the service provided by our team, as well as your positive experience as an ALL member. We also appreciate your constructive feedback regarding dinner options. Your suggestion for more warm and varied choices such as salads, hot sandwiches, or soup is very helpful, especially for guests arriving after a long journey. Please rest assured that we will share your comments with our restaurant team for consideration. We hope to have the pleasure of welcoming you back again soon. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 3.0/5

W. W. H. Families - Confirmed reviews ALL

Staff are not friendly and door keys doesn’t work for a few time and need to go down to reception to have them fix. They will hang up the phone

Dear W. WAI H., Thank you for taking the time to share your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are truly sorry to hear that your experience did not fully meet your expectations, particularly regarding your interactions with our team and the issues encountered with your room key cards. We understand how inconvenient it must have been to go back to reception several times, and we regret the frustration this may have caused. We are somewhat surprised by your comments regarding our staff, as our team is usually recognized for its professionalism and dedication in serving all our guests. However, we are sorry that your experience did not reflect this. Your feedback has been shared internally to reinforce the importance of attentive and consistent service, especially when immediate assistance is required, including over the phone. We have also noted the issues with the key cards and will ensure that extra attention is given to prevent such inconveniences in the future. We are, however, pleased to read that you appreciated the comfort of your room, the cleanliness, the Wi-Fi, and the efficiency of your check-out. We sincerely hope to have the opportunity to welcome you again and provide you with a smoother and more enjoyable experience. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 2.5/5

Ji J. Friends - Confirmed reviews ALL

My name is Ji J. and my booking reference is: 11…6920, checking-in in the evening of April 5, 2026, and checking out in the morning of April 6, 2026. When I checked in, I clearly told the front desk staff that I needed to book the hotel shuttle bus service to Terminal 1 of Charles de Gaule Airport the next day morning. The front desk staff charged 5 euros per person from us, but did not inform us in advance that the hotel shuttle bus can only reach Terminal 2, while Terminal 1 needs to transfer from there by bus or metro by ourselves. The next day morning the shuttle bus dropped us in Terminal 2 suddenly and told us here was the destination, then we should transfer to Terminal 1 later by ourselves. I am very dissatisfied with this service, which caused us to spend more half an hour to rush to Terminal 1 in the end delaying the subsequent trip. If your hotel shuttle bus can only drop guests in Terminal 2, you should notify and give us suggestions in advance, we will definitely consider taking a taxi directly to Terminal 1 rather than this shuttle bus service.

Dear Ji J., Thank you for your review and for taking the time to share your experience with us. I am truly sorry for the inconvenience you encountered when trying to reach Terminal 1. It seems there was a misunderstanding regarding our shuttle service, and I regret any confusion this may have caused. To clarify, our hotel shuttle is authorized by Aéroport de Paris to operate exclusively to Terminal 2. Until yesterday, it was serving Terminal 2 Hall B & D, and as of today, it now departs to Terminal 2 Gare TGV-RER, Level 5. Unfortunately, it does not go directly to Terminal 1. Please note that information regarding our shuttle drop-off point is available at reception, displayed in the elevators, indicated on the shuttle tickets provided upon arrival, and also accessible via the QR codes in our rooms. Our teams are fully aware that the shuttle only serves this designated stop. From Terminal 2, the easiest and quickest way to reach Terminal 1 is by using the CDGVAL automatic shuttle, which connects all terminals within just a few minutes. We are sorry if this information was not clearly understood at the time, and we will remain attentive to ensuring our explanations are as clear as possible. Thank you again for your feedback, which helps us continuously improve. We hope to have the pleasure of welcoming you again soon under better circumstances. Kind regards, Anne-Sophie, Front Office Manager

Customer review rating 1.5/5

Thasarathan R. Solo - Confirmed reviews ALL

I haven’t received invoice for stay as well as my caution deposit amount of 50 euros and 8 Euros as stated during checked also not yet refunded It’s a big delay and in none of the areas that caution deposit need to be paid is stated and it states that no more money need to be paid in hotel but in hotel they asked us to pay caution deposit and city tax already paid but asked us to pay again Need clarification for all these

Dear Mr. Thasarathan, Following the email from our Front Office Supervisor on Monday, April 6th, 2026, we would like to reassure you that the deposit of €58.13 you left upon check-in has already been cancelled. Please note that this deposit was not a payment, but a guarantee to cover any potential extras during your stay, as explained in the general conditions on the ALL Accor website. As yesterday was a weekend and today a public holiday in France, it may take a little longer for the deposit to appear on your account, but it should be reflected later this week. Unless we are mistaken, your invoice was already sent and has been re-sent today to ensure you have it. We truly apologize for any confusion or inconvenience this may have caused. Your feedback is very important to us, and we remain at your full disposal should you need any further assistance. We hope to have the pleasure of welcoming you again soon and provide a smooth and enjoyable stay. Warm regards, Anne-Sophie, Front Office Manager

Other web-users rate our hotel

  • 530 reviews 8.1/10 Location
  • 878 reviews 7.7/10 Room
  • 753 reviews 8.1/10 Service
  • 11 reviews 4.3/10 WiFi
  • 353 reviews 7.7/10 Cleanliness
  • 253 reviews 6.9/10 Breakfast
  • 177 reviews 5/10 Food
  • 5 reviews 8.6/10 Wellness Area

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