Hotel Mercure Paris CDG Airport & Convention 4 stars

The room was lovely and large but it could benefit from having a sofa. The dinner we had in your restaurant was cold and your offering at breakfast could be improved. For instance the bread was not great and France is known for its bread!! And please have tea and coffee brought to the tables, it is total nonsense having these coffee machines. Just causes congestion and it is not great coffee.

Emails were not answered. Short question on the phone took 20 minutes to understand, while you are calling from abroad. Prices increased after first reservation. From coming into the restaurant until being able to order costed 5 times asking and 40 minutes. Dinner came quickly (mircrowave) but was mediocre, expensive for half a normal quantity. Was still hungry afterwards. Heating in the room was broken, so we had to move to another room which costed time and wasn’t compensated by anything.

Room is always spotless and comfortable.

Everything went fine. Fast check-in, Standart Room and fast check-out.

I arrived late after 23h and the person at the reception was expecting me and it was a very warm welcome. Very much appreciated. The next morning it was also him looking after my check out and as it was around 5h30 in the morning he nicely offered me a cafe for the road. Once again a very nice gesture.

The location is excellent for CDG airport. The staff were welcoming and friendly, the room clean, quiet and comfortable. The food was excellent. An evening fire alarm was troubling especially as when everyone arrived in the lobby no one took charge or told us what we should do. Eventually we found out that a smoker had set the alarm off and we could safely return to our room. Otherwise a very pleasant stay.

i did not stay long at the time, only for a night transit before my departure in the morning flight. the room is good, wifi is okay, but there is no sandal and the pajamas was only one (we stay in the room for 2 persons). overall the hotel is okay. regards.

It was fine, nothing special. We have booked a room for a couple (Privilege) and they gave us just one welcome drink... if you won’t provide drinks for all occupants it’s better not give anything. We were there working in the afternoon and was impossible to have a call as we could hear a loud screwdriver sound all the time, it’s very disappointing.

Satisfaction

Generally comfortable, but felt there were certain limitations that could have been better... for example: the restaurant should have a wider range of options... the room service should have a wider range of options... the bar closed too early - many people would have like to be able to stay later than 12am... the workspace for a business traveler was not great... all that said, was not a bad stay, these are just areas I would suggest for improvement.

Check in was quick and efficient. Good food in the bar and excellent food in the restaurant. Restaurant offered buffet which put me off till I saw the quality of it. Highly recommend and I’m a fussy eater! Staff were lovely and friendly. Room was good too, plenty of room and quality bathroom toiletries. Would stay here again.

I needed a convenient hotel for the night for my connecting onward flight the next day, so I chose this convenient hotel. The room I booked (Privilege) was nicely appointed and was most appreciated after a long exhausting day of travel. The bed was very comfortable. The check in process was robotic, and I had to ask for a free drink voucher, one of my status benefits after asking if he had my ALL Gold account number. I’ve noticed, on this, the second stay of three Accor hotels on this trip, since the ALL launch, there was no mention of status, no welcome amenity places in the room nor one offered and On two out of three occasions, I needed to ask for the welcome drink coupon (which I never used) all of which were customary on all my stays as an ALL Gold member for the past few years. On this second occasion as well, there was no mention of an upgrade, nor one offered. Once again, another benefit that was always mentioned or offered for the past few years.

The check-in was a little slow, but I understand the lady checking me in was a new hire. I ordered at the bar, and waited for my food to arrive. It wasn't the fastest of service, but the Hamburger and fries were delicious, and I could enjoy the meal in the comfort of my room. Overall great value, and a great stay.

The entrance was welcoming .The staff were lovely and they understood our Northern Ireland accent. I was able to enjoy the breakfast as there was a gluten free option. Every thing was clean and the room was lovely with a comfortable bed.

Good. Only point is the walking to the hotel from the Gare RER. In the night when you are alone and dont know the location you can be a bit afraid. I helped 2 tourists who were really afraid to live the gare to the hotel. I accompagnied them so they became more confident...aabout their security.