Hotel Mercure Paris CDG Airport & Convention 4 stars

I am loyal to Accor and rarely have a bad experience in a Accor hotel but this hotel is really below all Accor standards. #1. I waited 30 minutes to check in! #2. The room smelled cigarette, that was awful. #3. The hotel is very far away from CDG Val station and one has to walk a lot to reach the hotel #3. The staff in the restaurant was super nice but the staff at check-in was unfriendly. I strongly recommend against staying this hotel. There are many more and much better Accor hotels in the CDG area than this one. To be avoided.

very comfortable and homely.

It was good experience

Overall it was good. I'm yet to receive my receipt which I was told will be sent via email.

No issues with the hotel as it descends through the Accor ranks from a Sofitel to a Pullman and now a Mercure but having stayed recently in the Novotel at Kirchberg Luxembourg and the Movenpick in Muenster, Germany, the safety during this stay was non existent. Staff are totally blasé about it and other guests equally so. I intervened on 2 occasions which other guests did not like. I did not have time to tell the manager as we arrived late and left at 5.30 am for a flight. There can be no compromise on the health and safety of staff and clients.

Good location for airport, nice modern ana clean rooms. Low noise level even though next door to airport. Bags were stored whilst went out for the day prior to checking in. Staff friendly ana helpful. No airport transfer, though still advertised. Food hit and miss, room service order - chips didn’t arrive, soup was salty and not nice so complained. Received 2 portions of chips as an apology, no refund! Following day had salmon brunette which was delicious. Food is pricey for what it is.

Met up with family from the UK and stayed at Mercure overnight. Very convenient for the airport and felt very safe with the measures put in place by the hotel. Dined in the restaurant, which was very pleasant. Asked by housekeeping if we had everything we needed in our rooms. Charger point for devices was the only thing.

Pretty much appreciated.... Way in, way out... nothing major to report... loved the experience... a part of the menu....

all perfect all stuff respect the Covid 19 procedural and very kindly lady in restoran.

Our experience was very appreciated. Our travel group of six people were on our way back to Canada from Portugal after a long stay.

Overall good experience. Small minus was the delay with breakfast, although we said in advance that next morning will be busy and we needed to leave early.

I understand these are difficult times with the covid 19 situation. You had to close the restaurant, and offered still room service and a breakfast take away bag. Still charging 19,90 p.p. for the breakfast and still charging 5 euro extra to bring the food to the room... Sorry you lost all my sympathy. Very bad move, and a very bad example.

Quiet and clean room, bed very comfortable, friendly reception, good room service

We stayed 24/03/20 during the Corona 19 travel lockdown. We are USA citizens trying to get back home. The Staff was professional, safe and well trained for the circumstances. Thank you

All went fine considering the circumstances (COVID-19)