Hotel Mercure Paris CDG Airport & Convention 4 stars

1 night stay before taking plane to London room nicely decorated and buffet at restaurant really good

Getting to you was extremely excruciating bad!! You do not have a dedicated service from the airport anymore. I caught the shuttle bus to the Mercure Hotel, only to find it was the wrong hotel. The taxi that was ordered for me ripped me off - 20 Euros to go a few miles!

As in the title!

Great! Traveled all night and checked in for early arrival. Excellent breakfast bar. Comfortable bed. Nice shower with great HOT water. 10/10!!

The hotel facilities are good, well located and the room is nice. However, the service at the reception as well as the room service were poor. The staff was not very helpful or polite. The pool facilities were not available and I was made aware of this two day prior to arrival, stating that I could instead use the facilities of the Novotel nearby. When asking the reception about this, they said that this was not possible. When I needed room service, I tried to call the service 5 times, then tried to call reception but no one picked up. In the end I had to walk down to the reception. Also, the room are very loud and we can hear the whole conversation of the people next door.

The hotel is a comfortable hotel close to airport. What I particularly liked about the hotel was the friendly staff. The only issue is that it is not very easily approachable from airport if you have a lot of baggage. The hotel is quite far from PR stop of CDVAL shuttle (almost 15 minutes if you have bags and more if it is also raining). I think the hotel should provide a pick up service from CDG airport as they provided one for the drop. The other problem that I faced that I did not find any menu card in the restaurants. Being vegetarian, I did not want to take a chance, so had an early dinner in the city before returning to hotel.

Nice hotel. Clean. Horribly overpriced breakfast. Low quality breakfast. Scrambled eggs were the worst I have ever had at a hotel. My bill at checkout was very wrong, and I am still not sure if it has been corrected. Evening buffet was good. Bartender service was good.

Appart from my Nespresso machine that did not work at first, I was surprised by how well equipped the rooms are. During my stay the swimming pool was closed so the staff arranged a shuttle to go to a nearby Novotel for free: this attention to service is really appreciated!! All with smile, cool! The room has a view on the airplanes, but it's well sound-proof, I could hear any engine! Breakfast is delicious as well. ;)

very comfortable bed, good breakfast; Excellent sound insulation - no aircraft noise Good signs to indicate the way to the hotel from CDGVal There were coffee capsules in the room but no coffee machine - frustrating

I enjoyed my stay, it was a nice and clean hotel, felt very comfortable. However it was very difficult to find from CDG airport. Once you know that it is the CDGVAL at stop Parking r, yes it is very easy to find. However, employees at the hotel must make clear that it is a DRIVER LESS SHUTTLE CALLED CDGVAL that one can take to get to the hotel - and not simply a "shuttle''. Shuttle in different countries can mean different things - I thought it meant bus and was thus looking for a bus. It was only thanks to a woman working at the Innside Melia hotel did I finally realize I had to look for a driverless shuttle, CDG VAL. Otherwise employees were friendly and it was a good atmosphere. Eggs at breakfast seem kind of unhealthy though.

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Room was comfortable, breakfast was good as were conference facilities. Let down by very poor shower pressure in my room (206), barely enough for rinsing soap.

The Accor hotel web site gives instructions to follow the signs on Level 4 of CDG 2Aerogare to hotel shuttle bus stop and there is a bus every 20 minutes. The signage is extremely bad at the bus stop. We missed one shuttle showing ‘Mercure’ -pink line. Caught next one. On arrival at hotel we were (along with everyone else who got off the bus there) that we were in the wrong Mercure. Told to return to terminal and take CDGVAL. ... then.. we were offered a taxi service -fixed price €25. By this time it had been more than 1 hour from arriving at CDG gareTGV so we paid the €25 taxi for a 5 minute ride to the correct hotel. I am very unhappy with the casual and off hand manner in which we were treated at the first hotel. I am also suspicious that this is a common occurrence and someone has a deal running with the taxi guys. I pointed out the error when we checked in for ou Privelege room. On arrival in the room there was found only one bathrobe. We were a reservation for two. By now it was late. We were hungry so decided to go and eat. Here the only choice was a buffet. The food standard was mediocre. Very disappointing. We found the way back the following morning in 20 minutes maximum ???. I would like a refund of my €25 taxi fare please as this expense was 100% the fault of mis-information on your own Hotel website

The food was average - bay "marie" warmers and little by way of fresh food. The location meant no other food options.

I wasn't told until the last minute that the pool would be out of service. That was too bad. Most people don't have time to take the shuttle to another property just to take a quick dip in the pool. Otherwise it was an excellent stay. Room was very nice, barman was nice, hotel was very attractive.