Hotel Mercure Paris CDG Airport & Convention 4 stars

-Shuttle/train to hotel took way more than the advertised 5mins (with luggage, path is not great for cart) -first room smelled really bad - phone was not working so had to come back to checkin desk (with luggage and kids) to get another room - restaurant was really expensive for the food quality we had -Staff was good.

When I checked out, I was asked if they could take the bill amount from the print of my Visa card they had. I asked the total of the bill. I was answered that it was the restaurant bill of the previous evening 93.50€. I received the end bill per email and was most surprised to see that the price of the room had been added in the bill although I had already paid it in advance. Bad exprtience.

Well located near the airport and the train station allowing us to have a day trip in Paris itself before moving on to our final destination.

Comfortable bed and pillows. Great breakfast and friendly staff in reception. A lady (Ms. Yasmin) was bit rude in the bar. Waited almost five minutes for one single order. The food was not good.

The desk person who checked us in was fantastic, she explained everything and was more tan welcoming. The room was nice and spacious, and despite the lack of shuttle due to Covid, the access to terminals is easy and fast.

It was short

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

This hotel at the airport is great for those who have to catch an early flight. The room was large, comfortable, modern and had great views of the airport. The location is ideal with only a short walk to the shuttle tram system that takes you to the appropriate terminal. The reception and bar area are spacious and well staffed.

This hotel is located in the middle of a construction zone. Very hard to find and access. No shuttle. Bare minimum service. Paid for an upgrade but I did not feel the difference. Horrible housekeeping...

Once again we booked for 3 and once again the Divan bed was not made up - we had to request.F&B staff are not up to standard - too casual, lack attention, still cannot believe of Accor dress code of F&B staff.Front Office staff were excellent

Excellent service on check in by Mohamed. Spacious comfortable room with great beds. Well designed bathroom. It would help navigation at the very confusing CDG if the names of the two Mercures could be differentiated.