Hotel Mercure Paris CDG Airport & Convention 4 stars

Customer review rating (ALL Rating) 4.0/5 2,513 reviews

Hotel Mercure Paris CDG Airport & Convention - Image 1
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ALLSAFE approved hotel

Hotel extras

  • In the heart of Paris Charles de Gaulle Airport

  • Restaurant open from Monday to Sunday

  • Stunning views of the runways

  • Heated indoor pool and fitness room

  • 18 seminar, training and convention meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest, Route de la Commune, Cedex

GPS:49.00759, 2.54931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


L'Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,513 reviews

TripAdvisor Rating  3.5/5  1,356 reviews

Well located but buffet dinner needs improvement

Customer review rating 3.5/5

Pro T. Business - Confirmed reviews ALL

Checkin great, room attributed was perfect, well appointed, comfortable and good sound insulation.However buffet dinner (no à la carte possible) was cold (from the time the restaurant opened the doors).

Difficult and Confusing

Customer review rating 2.0/5

Hm Business - Confirmed reviews ALL

Booked 3 hotel rooms for 1 week. The staff was diffuse to deal with. The computer system apparently changed in the middle of the stay and nothing could be changed or charged to the room. I had to send an email to get the invoice and even that was difficult. The staff was not helpful and often lead me and other customers in the wrong direction regarding restaurant reservations. Rooms were not serviced unless staff was contacted. Bar was out of certain liquors. I have stayed at many hotels around the world, and this one was the most confusing .

Dear Monsieur Thank you for taking the time to comment on your stay. We apologise for the confusion and difficulties you encountered during your stay. At the Mercure Paris CDG Airport & Convention Hotel, we strive to provide our guests with the best possible service and experience. We understand that some situations may have been confusing and apologise if you felt that our staff could have provided you with more assistance or information during your stay. Thank you again for your feedback and we look forward to welcoming you back in the future. Yours sincerely Baya CHABANE General Manager

Suited our needs

Customer review rating 4.5/5

Helen F. A. Couples - Confirmed reviews ALL

Just needed an overnight stay before flying home to A., suited our needs close to airport, comfortable and good food

great short stay

Customer review rating 4.5/5

Jany Couples - Confirmed reviews ALL

Nice room, very sound proof from airport. Good breakfast, although limited for Gluten-free options, Great location to all airport terminals using the trains.

below average hotel

Customer review rating 2.0/5

Zoran Business - Confirmed reviews ALL

location bad, staff not kind; for the conference, the projection system did not work well. When comparing the price and services of the hotel, in my opinion it is the worst hotel I have ever had

Dear Monsieur M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

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Other web-users rate our hotel

  • 686 reviews 8.1/10 Location
  • 1,273 reviews 6.4/10 Room
  • 1,293 reviews 7.5/10 Service
  • 31 reviews 5/10 WiFi
  • 504 reviews 4/10 Food
  • 401 reviews 6/10 Cleanliness
  • 326 reviews 4.1/10 Value
  • 292 reviews 6.9/10 Breakfast

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