Hotel Mercure Paris CDG Airport & Convention 4 stars

Customer review rating (ALL Rating) 4.3/5 2,122 reviews

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Description

Hotel extras

  • 4-star hotel in the heart of Paris-Charles de Gaulle airport

  • Family rooms and suites, with views of the slopes

  • Bar lounge and restaurant Bistro Demoiselle, open every day

  • Terminals 1, 2 and 3 accessible with the free CDGVAL shuttle

  • Heated indoor swimming pool with terrace and fitness room

Our accommodation(s)

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Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest, Route de la Commune, Cedex
95713 ROISSY CHARLES DE GAULLE
France

GPS:49.00759, 2.54931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO DEMOISELLE

At Bistro Demoiselle, each plate tells a story: reinvented onion soup that warms the soul, duck breast enhanced by unexpected pairings, creations that combine French authenticity and modern gourmet flair.

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Our guest reviews

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ALL Rating  4.3/5  2,122 reviews

TripAdvisor Rating  3.6/5  1,447 reviews

Customer review rating 4.0/5

Pietro P. Business - Confirmed reviews ALL

I had a good stay at the Mercure near CDG Airport. The room was comfortable, but the style was a bit old, and one side of the bed squeaked with every small movement. Breakfast was very good and offered many choices. The ground floor is pleasant, with a nice hall, bar, and restaurant. There is also a ping‑pong table, a table‑soccer game, and a pool table, which is a fun extra. The gym is very small, with only a treadmill, an exercise bike, and a few free weights. The bike was very noisy. The swimming pool looks nice, but I didn’t use it; it also seems too short for real swimming. Overall, it’s a convenient hotel for a short stay near the airport, with good breakfast and common areas, but some parts could be improved.

Customer review rating 2.0/5

Alison G. Families - Confirmed reviews ALL

The room was spacious, comfortable and clean. Check-in was seamless and professional. However, service otherwise was not what I would expect at an Accor hotel. The restaurant doesn't open until 7pm, which is late for international travellers, particularly those with young children. Bar staff were absent / inattentive and we felt like we were imposing on their personal time as clients. The rooms are minimally equipped. No milk provided and only kettle with instant coffee (no coffee machine). Our bath towels were replaced with hand towels for our second night - which was not obvious when they were folded.

Customer review rating 2.5/5

Paulo O. Business - Confirmed reviews ALL

Room not comfortable. Need renovation..

Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Baya CHABANE Directrice Générale

Customer review rating 3.5/5

Doreen Y. Friends - Confirmed reviews ALL

stay was comfortable, but location is not very near the transport to airport terminals. Slight inconvenience as it was difficult to get to the CDGVAL from hotel with several pieces of luggage. Would be better if there was shuttle service to the airport terminals.

Dear Madame, Thank you for your positive review. I am delighted to hear that you found our establishment comfortable and convenient. I have taken note of your comment regarding access to the terminals. Since 2018, access to hotels in the airport zone has been via the CDGVal only. This is to improve traffic flow to the terminals. Best regards Baya CHABANE Directrice Générale

Customer review rating 5.0/5

Richard H. Business - Confirmed reviews ALL

The reception team have been very helpful and welcoming.

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Other web-users rate our hotel

  • 790 reviews 8.7/10 Location
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  • 1,469 reviews 8.5/10 Service
  • 19 reviews 8.6/10 WiFi
  • 416 reviews 7.4/10 Cleanliness
  • 317 reviews 7.7/10 Breakfast
  • 303 reviews 5.8/10 Vibe
  • 28 reviews 3.5/10 Wellness Area

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