Hotel Mercure Paris CDG Airport & Convention 4 stars

Room and bathroom look tired to say the least. Bed made a noise at every turns

I stay often at the CDG Mercure. I stay for the points, not the hotel. It is a tired hotel, in desperate need of a makeover. Everything in the hotel is time-worn, from the bathroom functionality to the decor and building appearance. The staff is good, the wait-staff great. The location is the furthest away from Terminal 2 in terms of walking of any hotel, and it is very time-worn.

I was back for another night as I had a couple of meetings in CDG the next day. The stay was great as always. Upon check-in the gentlemen did not notice that the room was paid for by AMEX but that is ok. These are details and does not bother me as they are quickly clarified. Everything else was perfect as always and I appreciate the efficiency and friendliness of the room service. The same applies to the check-in and and check-out personnel. Although I am happy not travelling as much, when I do I know I have a few places where I get got service. I will make sure to remember that also when we will start to travel for leisure again in early 2022!

Breakfast and dinner are very bad! You cannot serve this in a hotel. The price for the food is also very high and quality is unbelievable bad. Price quality level for the hotel room is also far what it must be! I hoop not to stay any more in this Mercure hotel.

All was at its best. Staff high professionalism, care and hospitality. Room design and comfort. Room service. View over the Apron. Value for money and proximity to terminal. I will definitely book again.

One year now hotel stays and I admit, I was not necessarily looking forward to spending the night away from home. It is just not the right time yet. However, I had no choice so I made the most of it. Seeing colleagues again after a long time was great and my stay at the Mercure made a big difference. I felt safe as they take the safety of their Customers seriously. Obviously I still sprayed my room but from what I can see, they go far and beyond to clean and disinfect whatever is necessary. I wrote "Emotional" in the header because I love travelling. This trip showed me that I miss travelling - for business or for holidays. It also showed me how much hotels are affected by this crisis and when I arrived fairly late, there weren't many windows with light. I can only imagine. I wish for a speedy return to normal and I hope that the impact is not too severe. Thank you for a great 24 hours and all you do.

I came from the Paris CGD TGV station and was advised to take the tram/underground shuttle and the name of the hotel was appearing at the 4th stop. But when I went out at the station there was no more indication of how to go out of the station and where is the way out to the hotel. As there were not many persons going out I was on my own and took some time to understand that one should go up and go down again at the other side, etc... Outside I start seeing the indications of hotel on the left hand and suddenly the indications disappeared and I went on straight , passed two other hotels and came to the end. I had to come back and entre twice in the two hotels to ask. The I have been told that Mercure is just in front, I have to cross. The I saw an indication access to Mercure without an array. Right or left? The carpet on the ground is going left. And then its a dead way. I went to the right without being certain that it is the right way.

I was welcomed by nice staff. Food was served in the room, and check out was very quick. Perfect.

All very nice and good memories

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

This hotel at the airport is great for those who have to catch an early flight. The room was large, comfortable, modern and had great views of the airport. The location is ideal with only a short walk to the shuttle tram system that takes you to the appropriate terminal. The reception and bar area are spacious and well staffed.