Hotel Mercure Paris CDG Airport & Convention 4 stars

TripAdvisor rating 3.5/5 1,159 reviews
Hotel Mercure Paris CDG Airport & Convention
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Hotel extras

  • Right in the heart of the airport

  • Stunning views of the runways

  • Lounge bar with entertainment

  • Heated indoor pool and fitness room

  • Free shuttle between the Paris Nord Villepinte center and Le Bourget during major exhibitions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Congresses/conventions
  • Self service business centre

Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest
Route de la Commune
Cedex
95713
roissy cdg cedex
france

Tel: +33149192929

Fax: (+33)1/49192900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MERCURE PARIS CDG AIRPORT :   CDG VAL PARK PR

  • RER B :   RER B CDG AIRPORT 1

  • By plane

    PARIS ORLY At 40km / 24.85 miles

  • By plane

    PARIS ROISSY CDG At 0km / 0 miles

  • By train

    ROISSY At 0.5km / 0.31 miles

GPS :49.00759, 2.54931

Our accommodations

Our large rooms and suites are fitted with high-quality facilities, triple-glazed soundproofing, WIFI, individual air conditioning and superior quality bedding, all to ensure your utmost comfort.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Family Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Our restaurants and bars

L'ESCALE

Type of cuisine: International

L'Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

B. LOUNGE

Photo non contractuelle / Strictly non binding

Our lounge bar is perfect for working, chatting or taking a relaxing or recreational break. Take advantage of our books, games and pool table, as well as regular entertainment. Open from 7am to 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 210

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Hotel Mercure Paris CDG Airport & Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,988 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,159 reviews

Terrible Check in

TripAdvisor rating 3.5/5

Chris L Couples - 15/01/2020 TripAdvisor review

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Customer review rating 4.0/5

Thted Business - 14/01/2020 Confirmed reviews ALL

Someone had been smoking in the room prior to my arrival. I’m allergic and I can’t believe you allow smoking. There was dirt on the walls beside the bed and in the bathroom. The bed was all springs. Would not stay here again or recommend.

Close to the airport

TripAdvisor rating 3.5/5

christinep170 Business - 12/01/2020 TripAdvisor review

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

Dear Madame, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Eric BOUF Directeur Général

A functional hotel

Customer review rating 4.0/5

Shan C. Couples - 09/01/2020 Confirmed reviews ALL

Good for a short stay. Hotel is functional rather then stylish.

Good bed

Customer review rating 4.0/5

Oliver Solo - 08/01/2020 Confirmed reviews ALL

Slow check in and check out Dated bathroom

Standard of food is disappointing.

Customer review rating 4.0/5

Michelle M. Couples - 07/01/2020 Confirmed reviews ALL

The room was lovely and large but it could benefit from having a sofa. The dinner we had in your restaurant was cold and your offering at breakfast could be improved. For instance the bread was not great and France is known for its bread!! And please have tea and coffee brought to the tables, it is total nonsense having these coffee machines. Just causes congestion and it is not great coffee.

Dear Madame M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totally meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will share your comments with our food&beverage manager We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric BOUF Directeur Général 00 33 1 49 19 29 13

Would not return

Customer review rating 4.0/5

S.a. Friends - 06/01/2020 Confirmed reviews ALL

Emails were not answered. Short question on the phone took 20 minutes to understand, while you are calling from abroad. Prices increased after first reservation. From coming into the restaurant until being able to order costed 5 times asking and 40 minutes. Dinner came quickly (mircrowave) but was mediocre, expensive for half a normal quantity. Was still hungry afterwards. Heating in the room was broken, so we had to move to another room which costed time and wasn’t compensated by anything.

Dear Madame A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Eric BOUF Directeur Général 00 33 1 49 19 29 13

Nice stay

Customer review rating 4.0/5

Yannick Solo - 03/01/2020 Confirmed reviews ALL

Room is always spotless and comfortable.

Standard Experience

Customer review rating 4.0/5

Jjm Business - 23/12/2019 Confirmed reviews ALL

Everything went fine. Fast check-in, Standart Room and fast check-out.

From the moment you arrive until you leave, i felt like a special guest,.

Customer review rating 4.0/5

D. Solo - 22/12/2019 Confirmed reviews ALL

I arrived late after 23h and the person at the reception was expecting me and it was a very warm welcome. Very much appreciated. The next morning it was also him looking after my check out and as it was around 5h30 in the morning he nicely offered me a cafe for the road. Once again a very nice gesture.

Very good one night stay

Customer review rating 4.0/5

Isobel B. Families - 19/12/2019 Confirmed reviews ALL

The location is excellent for CDG airport. The staff were welcoming and friendly, the room clean, quiet and comfortable. The food was excellent. An evening fire alarm was troubling especially as when everyone arrived in the lobby no one took charge or told us what we should do. Eventually we found out that a smoker had set the alarm off and we could safely return to our room. Otherwise a very pleasant stay.

overall is okay.

Customer review rating 4.0/5

Dng Couples - 16/12/2019 Confirmed reviews ALL

i did not stay long at the time, only for a night transit before my departure in the morning flight. the room is good, wifi is okay, but there is no sandal and the pajamas was only one (we stay in the room for 2 persons). overall the hotel is okay. regards.

Good

Customer review rating 4.0/5

Chris Business - 16/12/2019 Confirmed reviews ALL

It was fine, nothing special. We have booked a room for a couple (Privilege) and they gave us just one welcome drink... if you won’t provide drinks for all occupants it’s better not give anything. We were there working in the afternoon and was impossible to have a call as we could hear a loud screwdriver sound all the time, it’s very disappointing.

RAS

Customer review rating 4.0/5

Le G. Couples - 16/12/2019 Confirmed reviews ALL

Satisfaction

Okay place to stay, but has significant limitation

Customer review rating 4.0/5

B T. Business - 16/12/2019 Confirmed reviews ALL

Generally comfortable, but felt there were certain limitations that could have been better... for example: the restaurant should have a wider range of options... the room service should have a wider range of options... the bar closed too early - many people would have like to be able to stay later than 12am... the workspace for a business traveler was not great... all that said, was not a bad stay, these are just areas I would suggest for improvement.

Would return to this hotel

Customer review rating 4.0/5

L B. Business - 12/12/2019 Confirmed reviews ALL

Check in was quick and efficient. Good food in the bar and excellent food in the restaurant. Restaurant offered buffet which put me off till I saw the quality of it. Highly recommend and I’m a fussy eater! Staff were lovely and friendly. Room was good too, plenty of room and quality bathroom toiletries. Would stay here again.

Convenient and comfortable, far from being memorable

Customer review rating 4.0/5

Lawrence F. Solo - 11/12/2019 Confirmed reviews ALL

I needed a convenient hotel for the night for my connecting onward flight the next day, so I chose this convenient hotel. The room I booked (Privilege) was nicely appointed and was most appreciated after a long exhausting day of travel. The bed was very comfortable. The check in process was robotic, and I had to ask for a free drink voucher, one of my status benefits after asking if he had my ALL Gold account number. I’ve noticed, on this, the second stay of three Accor hotels on this trip, since the ALL launch, there was no mention of status, no welcome amenity places in the room nor one offered and On two out of three occasions, I needed to ask for the welcome drink coupon (which I never used) all of which were customary on all my stays as an ALL Gold member for the past few years. On this second occasion as well, there was no mention of an upgrade, nor one offered. Once again, another benefit that was always mentioned or offered for the past few years.

A comfortable night sleep

Customer review rating 4.0/5

Patrick B. Business - 01/12/2019 Confirmed reviews ALL

The check-in was a little slow, but I understand the lady checking me in was a new hire. I ordered at the bar, and waited for my food to arrive. It wasn't the fastest of service, but the Hamburger and fries were delicious, and I could enjoy the meal in the comfort of my room. Overall great value, and a great stay.

Very enjoyable experience.

Customer review rating 4.0/5

Ruth P. Friends - 30/11/2019 Confirmed reviews ALL

The entrance was welcoming .The staff were lovely and they understood our Northern Ireland accent. I was able to enjoy the breakfast as there was a gluten free option. Every thing was clean and the room was lovely with a comfortable bed.

pratique par rapport à l'aerogare CDG

Customer review rating 4.0/5

F. B. Business - 30/11/2019 Confirmed reviews ALL

Good. Only point is the walking to the hotel from the Gare RER. In the night when you are alone and dont know the location you can be a bit afraid. I helped 2 tourists who were really afraid to live the gare to the hotel. I accompagnied them so they became more confident...aabout their security.

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