Novotel Paris Charles-de-Gaulle Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 4,076 reviews

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Novotel Paris Charles-de-Gaulle Airport - Image 1
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Rue de Paris, Roissypole Gare RER, 93290 TREMBLAY-EN­FRANCE, France

Description

Hotel extras

  • Spacious bedrooms

  • Right at the heart of CDG Airport Terminal 3

  • Access: CDGVAL free airport shuttle (stop T3)

  • Buffet breakfast served from 5am

  • LUIZA restaurant and bar at your disposal, Instant Nomade 24/7

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Hotel location

Novotel Paris Charles-de-Gaulle Airport

Rue de Paris, Roissypole Gare RER
93290 TREMBLAY-EN­FRANCE
France

GPS:49.008766, 2.561514

Telephone
Fax +33 1 49 19 27 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LUIZA

An exceptional culinary experience in the heart of Roissy CDG where the LUIZA restaurant invites you on a tasting journey around the world. Enjoy our inviting terrace to dine in a unique setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,076 reviews

TripAdvisor Rating  3.8/5  2,972 reviews

Customer review rating 4.5/5

Fabienne I. Couples - Confirmed reviews ALL

Very comfortable room and friendly staff. We had dinner at Luiza restaurant. It was good and a pleasing service. The only thing I wished I had a little bit of milk for my coffee in the room

Dear Guest, Thank you very much for sharing your feedback! We’re delighted to hear that you enjoyed your comfortable room and the friendliness of our staff. It’s also great to know that you had a pleasant dinner experience at our Luiza restaurant. Thanks

Customer review rating 5.0/5

Agathoclis N. Business - Confirmed reviews ALL

Thank you all has been great

Customer review rating 0.5/5

Sofia L. Solo - Confirmed reviews ALL

Lack of communication, lack of kindness, lack of service, lack of clear prices , lack of respect also from the hotel restaurant staff, horrible experience I feel like Novotel airport Charles Gaulle was one of the worst experiences in my life and I’m a person that use hotels a lot because I travel a lot because of work. I can’t believe the lack of professionalism in that hotel I feel myself cheated !!!

Dear Mrs, Thank you for taking the time to tell us about your experience at the Novotel Paris Charles-de-Gaulle Airport. I am sorry that your experience did not meet your expectations; First of all , you arrived at 10:30 a.m. When you arrived, reception team informed her that there would be a fire alarm test at 3:00 p.m. You were agreed; informations were posted at the reception desk as well as in both of our elevators. You have book for a day use room means check in at 09:00 am , check out a 6 pm.You did indeed pay an additional fee because you insisted on checking out at 9:30–10:00 p.m., where as the day-use rate (daily rate) is €95. After that time, guests are required to pay the overnight rate. Therefore, we exceptionally charged you the difference between the overnight rate and the day-use rate. Then, Our restaurant LUIZA is open on weekdays from 12:00 p.m. to 2:30 p.m., and breakfast was served that day from 5:00 a.m. to 10:00 a.m. As we said, you arrived at 10:30 a.m., breakfast was already closed. We therefore offered you snacks at the reception in the Luiza Shop, we also inform you about our Sister hotel Ibis, Which has a Starbuck cafe, which was open. However, you insisted that the restaurant prepare a sandwich and a coffee f even though it was closed. Afterwards, the guest came to complain at the reception that the restaurant was closed. I am personally very surprised by your feedback about our team, as their kindness and attentiveness are very often highlighted in customer feedback. We understand the inconvenience caused by the fire alarm (which was only a test mandatory asked by the regulation ), but everything was clearly explained at the time . All our guests were informed of this.We have not received any other negative feedback regarding this day With the ulmost respect N.Richalot General Manager

Customer review rating 4.5/5

Henri B. Business - Confirmed reviews ALL

Good experience; Just surprised by the fact that even when registering in advance, it did take sometime at registration before all ok to receive the room keys.

Customer review rating 5.0/5

Adama S. Business - Confirmed reviews ALL

I had an excellent stay at Novotel CDG. The staff were incredibly nice, professional, and respectful from the moment I arrived. Their warm attitude truly made the experience smoother and more pleasant. The hotel’s location is also very convenient, especially for airport access. Highly recommended.

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Other web-users rate our hotel

  • 2,153 reviews 9.4/10 Location
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  • 862 reviews 7.1/10 Cleanliness
  • 712 reviews 7.7/10 Breakfast
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  • 17 reviews 1.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.