Novotel Paris Charles-de-Gaulle Airport Hotel 4 stars

It started really bad with an error on the telephone booking. I was impressed with the way a solution was promptly found by the responsible staff in charge. It became a very pleasant experience in the end.

Really happy to see the improvements made to the hotel since I last stayed over 2 years ago. nice and clean room, a propper breakfast and it was silent in the hotel. helps to have a good sleep.

Novotel quality at the heart of CDG, really good experience!

Overnight stay before early flight. Well signposted in airport but it is necessary to take free CDGVAL shuttle from train station GCDGTGV2 to T3/GCDG1 and then walk to T3 for flights. Good service in restaurant.

Having arrived at CDG airport with lost luggage, turned up at the Novotel, to be greeted by a great reception team who helped and assisted us with a room and emergency help.. great service, would recommend..

- had to get taxi twice, as missmatched Novotels (I found on the reception I am not the only one..) - charged twice for the breakfest - finally resolved. thanks. + Good Breakfest + Room on the good level

Usual Novotel experience however nicer more modern hotel & friendly staff with on top a sofa bed that was prepared upon arrival. Nice breakfast & direct access to the airport. A little too expensive to deserve a 10/10

The receptionist were on the ball and great. The room was in good condition - other than the inability to control the temperature. They appear to have upgraded the experience over the past five years.

Lovely recently renovated hotel with friendly staff. My daughter was happy to receive a rhino gift upon check in, this was nice after hours travelling. room was big and comfy, everything we needed for out short stay. no noise from the airport. Public spaces were lovely too.

check in fast, room perfect, quiet, dinner excellent, wine Pessac Leognan very good.

The gentleman who checked us in was professional, friendly and embodied the luxury service Accor is known for. If he is not a manager I hope he will be soon. Could not have been more convenient to CDG and made our lives so much less stressful. The housekeeping staff was warm and friendly. Thank you for everything.

Easy access from the airport, quick and cosy check-in. Room are fine, and bed was pretty good.

Surprisingly quiet and cozy. Very convenient for the airport as well as the train into Paris. Spectacular breakfast.

Unfortunately I did not get the silver benefits from my silver accorcard. In the past the roomservice menu was much better. I used to like the club sandwich. Now the offer is very limited. I know that you can order from the full restaurant menu, but for in room dining it is not really suitable. I missed the face towel and the amenities that you used to supply but now no longer do. Only French television channels were available. All others got the message that there was no signal. The positive part of the stay is that you now serve camomille tea, which was on my wishlist. Also the other improvements on the breakfast menu are well appreciated.

Hotel is excellent. Although would have appreciated a much clearer description of location; stating that it is part of the terminal, no need to use the shuttle service, especially as there are several Novotel facilities in the area.