Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 1,213 reviews

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Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
Mercure Paris Roissy Charles de Gaulle Hotel - Image 2
Mercure Paris Roissy Charles de Gaulle Hotel - Image 3
Mercure Paris Roissy Charles de Gaulle Hotel - Image 4
3 Allee du Verger, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Combine comfort and relaxation in our classic room with two well-separated 35 inch, 90 cm beds, a large desk, an LCD flat-screen TV, a safe and functional bathroom.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Panorama view
  • Accessible room
See availabilities

Combine comfort and relaxation in our classic room with its 71 inch, 180 cm king-size bed, a large desk, an LCD flat-screen TV, a safe and functional bathroom.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Joinable bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Combine comfort and tranquility in style in our recently renovated, Parisian-style superior room. A 63 inch, 160 cm queen-size bed, LCD flat-screen TV, a safe and a functional bathroom.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Treat yourself to a VIP experience in our highly comfortable room with exclusive Mercure bedding, JBL docking station, Nespresso machine and other amenities for the best relaxation and working conditions.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Elegant and warm 527 sq. ft. Haussmann-style suite. Room with a 71 inch, 180 cm king-size bed and separate lounge with 2 sofa beds. Enjoy the Nespresso machine, JBL speaker and robe for work or relaxation.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 49 m² / 527 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Telephone
Fax +33 1 34 29 00 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • PARIS ROISSY CDG Additional charge
  • CDG Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 202 rooms
  • 5 rooms for people with reduced mobility
  • 8 family rooms
  • 4 connecting rooms
  • 202 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Football Table
  • Pool Table

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge
  • Children

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

Fitness center

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • Nearby

Table tennis

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Video surveillance in parking

BEFORE PARIS RESTAURANT

Photo out of - BEFORE PARIS RESTAURANT

Parisian bistro-style menu with homemade dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine. Beautiful outdoor terrace for nice days.

Cooking style
Bistronomy
Capacity
150
Accessibility
Accessible service
3 Allee du Verger, 95700 Roissy En France, France
Telephone +33 1 34 29 40 00
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Musical Entertainment
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Parisian bistro-style menu with homemade dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine. Beautiful outdoor terrace for nice days.

Parisian decor inspired by Haussmannian design with neat contemporary decoration. Before Paris awaits you to share a convivial moment over a drink at any time.

Begin the day with the breakfast menu of your choice. Starting at 5:30 am, a delicious buffet breakfast is served in the restaurant, or, from 6:30 am, order breakfast in your room. If you are in a hurry, choose the Express & Co set menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,213 reviews

Customer review rating 4.5/5

Chad B. Friends - Confirmed reviews ALL

Hello dear , Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Hiba Mercure Paris Roissy CDG

Customer review rating 2.0/5

Andrew D. Couples - Confirmed reviews ALL

Dear Andrew , We completely understand that after such a long journey, you were hoping to access your room as soon as possible. However, please note that our standard check-in time is 2:00 PM. As in most hotels, an early check-in before the official check-in time is subject to availability and may incur an additional fee. At our property, the early check-in fee is €30. This is a standard hotel policy and is not related to the room rate or whether a room happens to be available at the time of your arrival. Early check-in requires us to guarantee and prepare the room earlier than our standard schedule. We appreciate your understanding and hope you enjoyed your stay with us. Kind regards, Elham , quality control manager

Customer review rating 1.5/5

Shuai X. Business - Confirmed reviews ALL

Dear Guest, We are sorry for the inconvenience. Please note that we allocate the room according to the type selected in the reservation. If you would prefer a twin room, you simply need to let our front desk team know, and we can change it for you. The change only takes about two minutes. We are always happy to assist and make sure you have the room type you prefer. Kind regards, Elham , quality control manager

Customer review rating 4.5/5

Angela L. Solo - Confirmed reviews ALL

Chère Angela L., Je vous remercie d’avoir pris le temps de partager vos impressions. Nous sommes ravis d’apprendre que votre expérience a été à la hauteur de vos attentes. Votre satisfaction est une véritable source de motivation pour nos équipes. Au plaisir de vous accueillir à nouveau.. Cordialement , HIBA Mercure Paris Roissy CDG

Customer review rating 3.0/5

Tarah J. Couples - Confirmed reviews ALL

Dear J., Thank you for sharing your experience. We are pleased to hear that you appreciated our location, breakfast, and room. However, we sincerely apologize for the exchange you had with our reception team prior to your arrival. We regret that the information provided was not clear and that the service you received did not meet our standards. Your feedback has been shared with our team so that we can improve our communication and service. Kind regards, Hiba Mercure Paris Roissy CDG

Hello dear , Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Hiba Mercure Paris Roissy CDG

Customer review rating 2.0/5

Andrew D. Couples - Confirmed reviews ALL

They wanted Au$50 for early check in! Outrageous. It took us 30 hours to travel there from Australia. The hotel is not inexpensive and asking another $50 is just greedy when you have a room available anyway.

Dear Andrew , We completely understand that after such a long journey, you were hoping to access your room as soon as possible. However, please note that our standard check-in time is 2:00 PM. As in most hotels, an early check-in before the official check-in time is subject to availability and may incur an additional fee. At our property, the early check-in fee is €30. This is a standard hotel policy and is not related to the room rate or whether a room happens to be available at the time of your arrival. Early check-in requires us to guarantee and prepare the room earlier than our standard schedule. We appreciate your understanding and hope you enjoyed your stay with us. Kind regards, Elham , quality control manager

Customer review rating 1.5/5

Shuai X. Business - Confirmed reviews ALL

I booked a twin bed room but front desk provides me a single bed room without notification, I am tired and do not wish to waste time to solve this, I prefer hilton. Will not booking by this software further

Dear Guest, We are sorry for the inconvenience. Please note that we allocate the room according to the type selected in the reservation. If you would prefer a twin room, you simply need to let our front desk team know, and we can change it for you. The change only takes about two minutes. We are always happy to assist and make sure you have the room type you prefer. Kind regards, Elham , quality control manager

Customer review rating 4.5/5

Angela L. Solo - Confirmed reviews ALL

Nice room and tasty dinner with a good breakfast! Thank you!

Chère Angela L., Je vous remercie d’avoir pris le temps de partager vos impressions. Nous sommes ravis d’apprendre que votre expérience a été à la hauteur de vos attentes. Votre satisfaction est une véritable source de motivation pour nos équipes. Au plaisir de vous accueillir à nouveau.. Cordialement , HIBA Mercure Paris Roissy CDG

Customer review rating 3.0/5

Tarah J. Couples - Confirmed reviews ALL

This hotel experience should have been great. The hotel is well located, the breakfast buffet is good (though pricey), and the room is ok while needing an update. The issue was the ridiculous exchange I had with reception the night before my arrival. It wasn’t due to a language barrier as I’m fluent in French. When I called to ask for instructions to get the shuttle from the airport to the hotel, the women kept saying “just take the shuttle”, despite me asking for specifics about where to go at the station. No information about it being on this random small 5th floor, or about how you have to first go to the TGV station from CDG, no information about timing, nothing. She just kept repeating “vous prenez la navette” (“just take the shuttle”). My next question was about a fridge in the room bc we had cheese/butter with us to bring home. When I asked if there was a fridge in the room, she asked if I had purchased some kind of premium room (I forget what Accor calls it) and I said no. She responded “ben, voila.” (“There you go.”) that’s it! Not “unfortunately, regular rooms don’t have fridges and you have to book a premium room for a fridge….” Something like that. Nope. “Ben, voila.” Beyond rude. She also didn’t let me know that reception has small fridges and can keep items for you if need be. I hung up the phone so confused as to how this international, large hotel with huge budgets had done such poor customer service training. While Parisian customer service isn’t known for being excellent, I did not expect this at an international hotel. I won’t be booking here again.

Dear J., Thank you for sharing your experience. We are pleased to hear that you appreciated our location, breakfast, and room. However, we sincerely apologize for the exchange you had with our reception team prior to your arrival. We regret that the information provided was not clear and that the service you received did not meet our standards. Your feedback has been shared with our team so that we can improve our communication and service. Kind regards, Hiba Mercure Paris Roissy CDG

Customer review rating 1.5/5

Simon A. Business - Confirmed reviews ALL

Rooms were old. Not sufficient power outlets. No usb charging.

Dear Simon A., Thank you for your comments regarding your stay. We take note of your remarks about the condition of the rooms and the electrical outlets. Your satisfaction is important to us, and we are committed to improving our customers' experience. Sincerely, HIBA Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 5.0/5

Joshua B. Couples - Confirmed reviews ALL

A beautiful hotel situated in the perfect location. We stayed in the Marin room and wow the view of the Eiffel Tower, the design of the room, the bathroom all exquisite and I would highly recommend to anyone spending a few nights in Paris. Amazing hosts at reception and I have 0 faults for our whole stay.

Dear Mr. B., Thank you very much for your positive feedback and for taking the time to share your experience with us. Your satisfaction is our priority, and we are delighted to hear that you enjoyed your stay. We are especially pleased that you enjoyed your overall experience and appreciated the warm welcome from our reception team. Your recommendation means a great deal to us, and we hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Aicha, Quality Manager Mercure Paris Roissy CDG

Customer review rating 4.5/5

Gopi O. Couples - Confirmed reviews ALL

Great service

Cher client, Un grand merci pour votre excellente note de 9/10 et pour vos très belles évaluations ! Nous sommes ravis que vous ayez apprécié notre hôtel ainsi que l’accueil et le professionnalisme de notre équipe. Nous sommes également heureux que votre arrivé et votre départ se soient déroulés à la perfection. Au plaisir de vous accueillir à nouveau prochainement au Mercure Roissy ! Bien à vous, Océanne Mercure Roissy CDG

Customer review rating 2.5/5

Justin W. Families - Confirmed reviews ALL

Very nice staff both at Reception and at the restaurant. Lobby areas updated but lifts and rooms too old especially the bathrooms which have grout stains, stained baths, basins and toilet bowls

Dear w., Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you appreciated the friendliness of our team, both at Reception and in the restaurant. We are nevertheless sorry that the condition of the lifts and rooms. We sincerely apologize. Your satisfaction is our priority, and your feedback is very valuable to us. We have taken your comments into consideration and will share them with the relevant departments so that the necessary measures can be taken to improve the condition and maintenance of our facilities. We hope to have the pleasure of welcoming you again and providing you with a more satisfactory experience. Kind regards, Aicha Quality Control Manager Mercure Paris Roissy CDG

Customer review rating 3.0/5

Shashank P. Couples - Confirmed reviews ALL

Easy check-in and check-out. The bed was very comfortable. However the room was very dated and sparse for a "4-star" hotel. The TV did not work and housekeeping opened the door to the room at 7 in the morning to ask if we needed cleaning when we had checked in at midnight the previous evening.

Dear P., Thank you for taking the time to share your experience. We’re delighted to hear that you appreciated the ease of check-in and check-out, as well as the comfort of our bedding. However, we are sincerely sorry for the inconveniences you experienced during your stay. In particular, we regret that the condition and amenities of the room did not meet your expectations for a 4-star hotel, as well as the malfunctioning television. We also offer our sincere apologies for our housekeeping team’s visit at 7 a.m. We fully understand that this was particularly inconvenient following your late arrival the previous evening. We will remind our staff of the importance of respecting our guests’ rest and privacy. Your feedback is invaluable and helps us identify areas for improvement. We hope to have the opportunity to welcome you back under better circumstances. best regards Océanne Mercure Roissy CDG

Customer review rating 2.0/5

David D. Business - Confirmed reviews ALL

Rooms have mouldy bathrooms years after the other reviews online say as much. It does not take a lot to rectify this. I stayed for 9 nights, after 1 night in that mouldy mess I was really unwell and had to fight for a new room....another mouldy one. Eventually I got something that was half decent and would not cause a potentially serious health issue. The staff while polite are always rushed and over worked, including in the restaurant meaning mealtimes take hours and the food is cold. Breakfast is ok, but way over priced.

Dear Sir D., Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that the cleanliness of your room, particularly the presence of mould in the bathroom, did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced during your stay. We also regret the difficulties you encountered when requesting a room change, as well as your comments regarding the restaurant service and the temperature of the dishes. Your satisfaction is our priority, and your feedback is very valuable to us. We have taken your comments into consideration and will implement the necessary measures to improve the quality of our services. We hope to have the pleasure of welcoming you again and providing you with an experience that better meets your expectations, allowing us to regain your trust. Kind regards, Aicha Quality Control Manager Mercure Paris Roissy CDG

Customer review rating 4.0/5

Christiane C. Couples - Confirmed reviews ALL

Enjoyed the short stay. Did not enjoy the shuttle leaving us with such a long walk. We assumed he would drop us at the doors to the terminals rather than we here he did. To make matters worse the lift was out of order which meant carrying two full suitcases down two levels of stairs. Not happy.

Dear Madam, We thank you for your feedback regarding your stay. We are pleased to learn that our location was suitable for you. However, we regret that the shuttle service did not meet your expectations and that the elevator was out of order, making your arrival less pleasant. We understand the inconveniences this may have caused and we will forward your comments to the relevant team. Sincerely, Elham ,quality control manager Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 4.5/5

Jean -. Y. G. Families - Confirmed reviews ALL

Sans surprise

Bonjour, Merci d’avoir pris le temps de nous laisser votre avis. Nous sommes ravis que vous ayez choisi notre établissement et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Au plaisir de vous revoir ! Océanne Mercure Roissy CDG

Customer review rating 3.5/5

Tiffany R. Business - Confirmed reviews ALL

The staff weren't very helpful.

Hello, We thank you for your feedback. We regret that the reception from our staff did not meet your expectations. Your experience is important to us and will be taken into account in our improvement efforts. Sincerely, Elham , quality manager Hôtel Mercure Paris Roissy Charles de Gaulle.

Customer review rating 2.5/5

Milen V. Couples - Confirmed reviews ALL

Very outdated building and rooms. The breakfast is offering food for one star hotel. Better choose cheaper hotel in the area. The good thing is the crew is friendly and kind

Dear Milen V., Thank you for your feedback. We appreciate your comments regarding the friendliness of our staff. However, we regret that your experience with the accommodations and breakfast did not meet your expectations. Your insights are valuable and will be considered for future improvements. Cordially, Elham , quality manager Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 2.5/5

Dotan P. Business - Confirmed reviews ALL

Hotel and rooms are very old and not modern. As a All member no one even mentioned it or offered me a welcome drink. The entire feeling was like the staff is doing you a favour of having you.

Dear Mr. P., Thank you for your comments. We regret that your experience did not meet your expectations. Your feedback regarding the reception and the condition of the facilities is valuable. We are striving to improve our services and customer experience. Sincerely, Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 4.5/5

Anthony A. Business - Confirmed reviews ALL

Front office staff excellent, comfortable bed, close to cdg AirPort

Cher Anthony A., Nous vous remercions pour vos commentaires élogieux concernant notre personnel et la localisation de l'hôtel. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Cordialement, Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 2.0/5

Alvean E. J. Solo - Confirmed reviews ALL

When I arrived at the desk, and greeted in French, Bonjour, no Bonjour back, just a cold expression on her face. Just told me I needed to pay. I sorted this. Then she spoke into a voice translator app, my room number. This is a safety risk for a solo female traveller so I had to remind her of this and asked for a room change and this time not say it out loud, just to write it out. Just basic stuff that would be covered in training. Was she new? Anyway, to be fair to her when I said merci to her she smiled. The restaurant... the staff... food was delivered fairly promptly, but the waiter did not stop to ask if I needed something, I had to chase him to ask for tomato ketchup and tell him he brought normal coke instead of coke zero. Im diabetic and because I saw this was normal coke I was saved from sugar spikes. Perhaps pay attention to what I ordered? Alao, lack of eye contact when I went up to pay. Hello? Again, doesn't leave a good impression. In the hospitality industry this screams lack of training or lack of motivation. The next day, upon checkout, it was like night and day, literally as well as metaphorically. The front desk staff were lovely and cooperative. Would I go back? No.

Customer review rating 5.0/5

Carole F. Solo - Confirmed reviews ALL

Excellent room, clean tidy,

Customer review rating 5.0/5

Xinran C. Solo - Confirmed reviews ALL

Corridor is too long

Bonjour Xinran C., Nous vous remercions pour votre retour positif. Nous sommes ravis d’apprendre que vous avez apprécié le confort de votre séjour. La satisfaction de nos clients reste notre priorité. Au plaisir de vous accueillir de nouveau très bientôt. Cordialement , La Direction Hôtel Mercure Paris Roissy Charles de Gaulle

Other web-users rate our hotel

  • 381 reviews 7.8/10 Location
  • 724 reviews 5.3/10 Room
  • 732 reviews 8/10 Service
  • 6 reviews 6.2/10 WiFi
  • 246 reviews 3.9/10 Cleanliness
  • 232 reviews 3.8/10 Vibe
  • 168 reviews 6.1/10 Breakfast
  • 141 reviews 5.1/10 Amenities

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