Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 1,210 reviews

Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
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Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,210 reviews

TripAdvisor Rating  3.5/5  276 reviews

Excellent stay

Customer review rating 4.5/5

A. A. Business - Confirmed reviews ALL

Awesome

Good morning , We thank you for taking the time to write to us following your stay. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Good day. Elham, in charge of quality Mercure Paris Roissy CDG

Great Stay

Customer review rating 4.0/5

Jag Business - Confirmed reviews ALL

Convenient to the airport. Comfortable rooms and clean. Friendly staff who were very helpful.

Good morning , We thank you for taking the time to write to us following your stay. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Good day. Elham, in charge of quality Mercure Paris Roissy CDG

Room was very hot, bar staff were rude and refused to put my charges on my room and asked for cash?

Customer review rating 1.5/5

David W. Couples - Confirmed reviews ALL

Room was very hot, bar staff were rude and refused to put my charges on my room and asked for cash?

Good morning , We thank you for taking the time to write to us following your stay. We are sorry that the stay did not live up to your expectations, and hope to have the chance to welcome you again to change your mind. Good day. Elham, in charge of quality Mercure Paris Roissy CDG

Needs a face lift / renovation

Customer review rating 3.0/5

Tboz Business - Confirmed reviews ALL

Hotel is quite old, needs a renovation. Rooms don’t have irons only four in the hotel apparently therefore a long wait for one (more than a day). No shampoo, conditioner or moisturiser in the rooms, just a body wash. Staff were friendly and helpful. This hotel could be much better with a renovation and same basic furnishings in the rooms.

Good morning , We thank you for taking the time to write to us following your stay. We are sorry that the stay did not live up to your expectations, and hope to have the chance to welcome you again to change your mind. Good day. Elham, in charge of quality Mercure Paris Roissy CDG

Value for money, shuttle bus a bonus

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Disappointed that the shower was cool, no sign of warm water at all. A top sheet on the bed would have been good, not just a doona. Charged by hotel for shuttle, when picked up was told I didn’t have to pay if I was flying Air France. Hotel should ask the question before charging. Was good to have a shuttle available from the airport - the reason I chose this hotel.

Dear hello, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For the shuttle bus , did you came because air france send you in a cancell flight? if Air France booked the room for you then it's included directly in the price they pay , otherwise if you came by your way , and your flight was with Air France , it's different then you need to pay by yourself the shuttle bus . Could you please contact me to H1… incase if you came with a cancell flight from Air France . Sincerely, Elham , in charge of control quality Mercure Paris Roissy CDG

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Other web-users rate our hotel

  • 349 reviews 6.7/10 Location
  • 740 reviews 5.7/10 Room
  • 726 reviews 7.7/10 Service
  • 7 reviews 2.9/10 WiFi
  • 269 reviews 4.9/10 Cleanliness
  • 194 reviews 4.2/10 Vibe
  • 185 reviews 7.2/10 Breakfast
  • 170 reviews 3.4/10 Value

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