Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,187 reviews

Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
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Mercure Paris Roissy Charles de Gaulle Hotel - Image 3
Mercure Paris Roissy Charles de Gaulle Hotel - Image 4

Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BEFORE PARIS RESTAURANT

Parisian bistro-style menu with homemade dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine. Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,187 reviews

Customer review rating 3.0/5

Shashank P. Couples - Confirmed reviews ALL

Dear P., Thank you for taking the time to share your experience. We’re delighted to hear that you appreciated the ease of check-in and check-out, as well as the comfort of our bedding. However, we are sincerely sorry for the inconveniences you experienced during your stay. In particular, we regret that the condition and amenities of the room did not meet your expectations for a 4-star hotel, as well as the malfunctioning television. We also offer our sincere apologies for our housekeeping team’s visit at 7 a.m. We fully understand that this was particularly inconvenient following your late arrival the previous evening. We will remind our staff of the importance of respecting our guests’ rest and privacy. Your feedback is invaluable and helps us identify areas for improvement. We hope to have the opportunity to welcome you back under better circumstances. best regards Océanne Mercure Roissy CDG

Customer review rating 2.0/5

David D. Business - Confirmed reviews ALL

Dear Sir D., Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that the cleanliness of your room, particularly the presence of mould in the bathroom, did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced during your stay. We also regret the difficulties you encountered when requesting a room change, as well as your comments regarding the restaurant service and the temperature of the dishes. Your satisfaction is our priority, and your feedback is very valuable to us. We have taken your comments into consideration and will implement the necessary measures to improve the quality of our services. We hope to have the pleasure of welcoming you again and providing you with an experience that better meets your expectations, allowing us to regain your trust. Kind regards, Aicha Quality Control Manager Mercure Paris Roissy CDG

Customer review rating 4.0/5

Christiane C. Couples - Confirmed reviews ALL

Dear Madam, We thank you for your feedback regarding your stay. We are pleased to learn that our location was suitable for you. However, we regret that the shuttle service did not meet your expectations and that the elevator was out of order, making your arrival less pleasant. We understand the inconveniences this may have caused and we will forward your comments to the relevant team. Sincerely, Elham ,quality control manager Hôtel Mercure Paris Roissy Charles de Gaulle

Customer review rating 4.5/5

Jean -. Y. G. Families - Confirmed reviews ALL

Bonjour, Merci d’avoir pris le temps de nous laisser votre avis. Nous sommes ravis que vous ayez choisi notre établissement et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Au plaisir de vous revoir ! Océanne Mercure Roissy CDG

Customer review rating 3.5/5

Tiffany R. Business - Confirmed reviews ALL

Hello, We thank you for your feedback. We regret that the reception from our staff did not meet your expectations. Your experience is important to us and will be taken into account in our improvement efforts. Sincerely, Elham , quality manager Hôtel Mercure Paris Roissy Charles de Gaulle.

Other web-users rate our hotel

  • 395 reviews 7.6/10 Location
  • 738 reviews 5.4/10 Room
  • 762 reviews 7.8/10 Service
  • 5 reviews 7.7/10 WiFi
  • 261 reviews 4.2/10 Cleanliness
  • 224 reviews 3.5/10 Vibe
  • 170 reviews 6.5/10 Breakfast
  • 146 reviews 4.1/10 Amenities

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