Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,107 reviews

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Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
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Mercure Paris Roissy Charles de Gaulle Hotel - Image 3
Mercure Paris Roissy Charles de Gaulle Hotel - Image 4
3 Allee du Verger, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Telephone
Fax +33 1 34 29 00 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,107 reviews

TripAdvisor Rating  3.3/5  307 reviews

Customer review rating 2.0/5

Rui N. B. Business - Confirmed reviews ALL

The website of the hotel states that they have a Shuttle service from/to CDG airport, although after my arrival at 14:30 at CGD, which is very day time normal hour, I was informed by the reception of the hotel that the shuttle service from the airport only starts at 17:00. They advertise a service that in fact they don’t provide and/or provide with strong limitations. Once arrived at the room, there’s no refrigerator in the place of the refrigerator in the furniture, only electrical cables inside. The room had no phone to contact the reception. Therefore, I needed to go to the reception any time needing something, including to ask for a taxi. Overall very abnormal limited services, or no services, for a 4 stars hotel. The staff was welcoming and helpful.

Dear B. hello, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team welcoming and helpful, though we are sorry to learn that some aspects of your stay did not meet your expectations. Regarding the shuttle service, we would like to clarify that it operates according to a precise timetable. This schedule is communicated on our website and available at reception . The shuttle bus is staring from 05h15am to 11h15 every 45 minutes , and then stars again from 17h00 pm to 23h00 , every 30 minutes . We regret that the timing of your arrival did not coincide with the scheduled operating hours. Concerning the in-room amenities, we confirm that telephones are indeed available and fully functional in all rooms. We are sorry if this was not immediately visible during your stay. As for the minibar, as part of our RSE (corporate social and environmental responsibility) commitments, minibars are provided only in our Privilege Rooms and Family Suites. However, a refrigerator is available for guest use 24/7 at the reception should you need to store personal items. We sincerely apologize for any inconvenience caused and appreciate your comments, which help us continue improving our services. Please feel free to contact us directly for any future stay—we would be delighted to welcome you again under better circumstances. Kind regards, Elham , quality control manager Mercure Pais CDG

Customer review rating 5.0/5

Dominique D. Business - Confirmed reviews ALL

Un service restaurant au top

Monsieur D. bonjour, Merci beaucoup pour votre retour. Nous sommes ravis de vous compter parmi nos clients fidèles et vous remercions sincèrement pour votre confiance. Au plaisir de vous accueillir de nouveau très bientôt. Bien cordialement, Aicha, responsable contrôle qualité Mercure Paris CDG

Customer review rating 1.5/5

Sandra S. Couples - Confirmed reviews ALL

Disappointed with cleanliness and not too friendly staff except for receptionists.

Dear S. , Thank you for sharing your feedback regarding your stay. We are glad to hear that you had a positive experience with our reception team. We sincerely apologize that the cleanliness and service from other staff did not meet your expectations. Your comments have been shared with our teams to help us improve. We hope to have the opportunity to welcome you again and provide a better experience in the future. Kind regards, Elham , responsable contrôle qualité Mercure Paris CDG

Customer review rating 0.5/5

Mary C. Couples - Confirmed reviews ALL

We thought we had booked the other CDG airport Mercure hotel and accidentally booked this one. The front desk was understaffed, the dining room was a mess (we finally left after 20 minutes of being ignored). The staff looked totally dazed and confused. The dining room was like a high school cafeteria. Our room had been renovated but the work was slap dash and very messy fit and finish. Bed was lumpy.

Dear Mary hello, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and that your stay with us fell short in several areas. Please accept our sincere apologies for the issues you encountered at the front desk, in the dining area, and with the condition of your room. This is certainly not the level of service or quality we strive to provide. Your comments have been shared with our management and teams so we can take immediate action and prevent these situations from happening again. We fully understand your disappointment, especially as your booking was not initially intended for our hotel, and we regret that we were unable to turn the experience around for you. We hope you might consider giving us another opportunity in the future, so we can provide you with the comfortable and welcoming stay you deserve. Kind regards, Elham , quality control Mercure Paris CDG

Very good, except wifi

TripAdvisor rating 4.0/5

Jean-Pierre G TripAdvisor review

My room was reasonably spacious, well laid out and very clean. The bed was very comfortable. Good breakfast and pleasant staff. Unfortunately, there was no wifi in my room (but there was downstairs). I could use the hotspot of my phone but it could have been a major problem.

Dear hello, Thank you for sharing your experience. We’re thrilled that you enjoyed your time at our property, and we can’t wait to host you again. Cordially, Aicha, quality control manager Mercure Paris CDG

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Other web-users rate our hotel

  • 369 reviews 7.4/10 Location
  • 722 reviews 5.7/10 Room
  • 772 reviews 8.3/10 Service
  • 6 reviews 7.1/10 WiFi
  • 250 reviews 5.3/10 Cleanliness
  • 215 reviews 4.5/10 Vibe
  • 186 reviews 6.9/10 Breakfast
  • 130 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.