Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

We arrived exhausted from a long transatlantic flight. It was cold and wet outside. We are Accor members so we were sad to be charged 13 euros to get into a room one hour earlier than the check-in time...especially when we discovered several hours later that the heat didn't work and we had to subsequently move (without anyone offering to help us) to another room. We have stayed at your Mercure hotels several times but will probably re-think that decision. The hotel was barely occupied so we can't understand the up-charge. It would be a nice gestures to refund us the 13 euros. It would encourage us to stay with you again in February when we pass through CDG airport again. Julia Louis B. jl…

The hotel is easily accessible using the Pink shuttle that runs from the airport although a few pointers on the website how to reach the shuttle for each terminal would be great seeing as there is a lack of signs in the airport for hotel shuttle. The lobby is a good place to have some food, drink and socialise in the games area. The room was well presented but the king sized bed was simply 2 single beds pushed together complete with 2 single duvets. The air conditioning was broken and the rooms were very hot during the night. Given the inability to cool the room down I had two restless nights. Given the hotels neighbors and surrounding number of other hotels I think, given my stay, the rate is very high per night.

Overall OK, and the upgrade was appreciated but unnecessary. The upgrade may have been the reason why there was no kettle in the room. Can you please inform your staff that not everyone drinks coffee.

Very nice and comfortable , modern hotel only 15 min from CDG airport. Very comfortable bed in a huge room.

Good size room with great bedding. Large shower, generous breakfast buffet and good dining experience

Experience was fine. Hotel was clean and sleeping facilities comfortable. The room was particularly warm for the temperature outside, even when adjusting the thermostat. I solved this by using the window. The room has some imperfections which should be fixed.

The front desk lady was very rude with us, I have a gold status on your reward points program, and tried to used my points for that night but she did not let me use them neither let me check in at the desk for members of that program. Also the room wasn't ready for us only 2 large towels in the room, no small towels, no hand soap, no shampoo, no shower cap, no drinking water available.

I use this hotel to be close to the airport, my final night stay before returning to the USA. So having a hotel that I can rely on friendly staff and comfortable surrounding is something I rely on. To date I have not been disappointed.

Chambre confortable

Short stay, very comfortable hotel, good staff, nice and relaxing rooms

The hotel was very comfortable for our very short stay. The front desk staff were helpful and friendly.

Good service. Good location.

In room 403 the in house phone receiver was broken. Through the assistance of the desk receptionist I was able to tape and hold the receiver together to request wake up service. I asked that another receiver be provided and/or repaired; but was told they had no spares and the maintenance person was gone for the day. NOT ACCEPTABLE FOR A WORLD WIDE HOTEL SYSTEM—very disappointing.

We were upgraded to a suite, loved it ! Dinner in restaurant was very good, my husband’s prawn dish was his favourite meal in Would recommend and return. Find it strange though as Accor is a French company yet it’s the only country in our travels who don’t give 50 percent discount on dining using Accor card ! 15 percent was all we were offered .

After an exhausting weeks travel, this hotel was perfect for simple relaxation before making my transatlantic trip home.