Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,171 reviews

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Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
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Mercure Paris Roissy Charles de Gaulle Hotel - Image 3
Mercure Paris Roissy Charles de Gaulle Hotel - Image 4
3 Allee du Verger, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Telephone
Fax +33 1 34 29 00 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,171 reviews

Customer review rating 4.0/5

Robert W. Solo - Confirmed reviews ALL

The room was fine except the shower head seemed to be a bit plugged. I was not happy with the waitress when I had dinner Tuesday night. She was unfriendly, gave me no water and did not return to check on anything else I may have wanted.

Dear Mr. W., Thank you for your feedback regarding your stay. I am pleased to learn that you found your room comfortable. I take note of your comments regarding the shower and the service at the restaurant. Your experience is important to us and will be taken into consideration to improve our services. Sincerely, Elham , quality manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 2.0/5

Jehohanan O. Business - Confirmed reviews ALL

The room was comfortable and the reception was incredibly helpful when i arrived. I stayed for 2 days, during which the cleaner on duty refused to clean my room even after I saw her in the hall way and asked her to. I wonder why that was. In the morning I had breakfast, my physical card had been declining due to bank issues, I told him I would settle scores at check out after changing money for my virtual card but he went to raise his voice at me, insisting I pay there and then. I had to wait at the kitchen area till transaction was done and I could pay few minutes before check out. I wonder if that is how you treat all your customers. When I left, your reception called me to say I didn’t pay for a room I spent 2 nights in, I had to ask them which receptionist would give me a card to a room I didn’t pay for, she however found the receipts and apologized. I would suggest treating the black single women who visit your hôtel with more dignity.

Dear Jehohanan , Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and that the reception team was helpful upon your arrival. However, we are concerned to learn about the issues you experienced during your stay. Please accept our apologies for the inconvenience regarding the room cleaning. This is not the level of service we aim to provide, and your comments have been shared with the housekeeping team to ensure better follow-up in the future. We also regret that the situation at breakfast and during payment caused you discomfort. Our policy is to ensure that all charges are settled appropriately, but this should always be handled in a calm and respectful manner. We sincerely apologize if the interaction did not reflect this standard. Regarding the phone call after your departure, we are sorry for the confusion and appreciate that the matter was clarified once the receipts were reviewed. Please be assured that we are committed to treating every guest with fairness, dignity, and respect at all times. Your feedback is important to us and helps us improve our service. Kind regards, Elham , quality control manager

Customer review rating 1.0/5

Michele G. Couples - Confirmed reviews ALL

I especially booked the hotel because it was a 4-star hotel close to CDG airport. Once I got to the room I was shocked by how dirty, old and damaged everything was in the room (Room no.432). I will NEVER return to any MERCURE hotel in the future.

Dear Mrs G., Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that the condition of your room did not meet your expectations, and we appreciate your comments about the facilities. Your experience is important to us, and we take all feedback seriously to continually improve our services. We hope you will consider staying with us again in the future. Best regards, Elham , quality manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 5.0/5

Nasir M. Business - Confirmed reviews ALL

Excellent stay

Dear Nasir M., Thank you for your positive feedback regarding your stay at our hotel. We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards , Elham , quality manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 5.0/5

Cyril D. Business - Confirmed reviews ALL

excellent

Monsieur D. bonjour, Nous vous remercions chaleureusement pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez passé un excellent séjour dans notre établissement. Votre satisfaction est notre priorité. Cordialement, Elham , responsable contrôle qualité Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Other web-users rate our hotel

  • 386 reviews 7.6/10 Location
  • 732 reviews 5.9/10 Room
  • 788 reviews 8.3/10 Service
  • 243 reviews 5.3/10 Cleanliness
  • 221 reviews 4.2/10 Vibe
  • 184 reviews 6.8/10 Breakfast
  • 173 reviews 3.6/10 Value
  • 136 reviews 4.8/10 Amenities

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