Good stay, great breakfast but a bit outdated rooms.

I tried on three occasions to call the hotel for information. My question was how do I get to the hotel from the airport? My 1st try no one answered. My 2nd try I got the answering machine which ended after a few minutes. My 3rd try, I got through. Only this happened, infornation i was given was confusing and unhelpful. I asked my question, the first person told me : Get off at T1, take a taxi, then she began speaking to a client at the reception. When she came back, I asked about the shuttle service, her reply, there isn't one, but she passed me to another person. I had to restart my question. Her reply, get off at T1 take the 95-02 bus and its a 5 minute walk (in the dark, in the rain, to a location I never been to?). I again asked about the shuttle. She'd no idea and passed me on to yet another person. Her reply, go to T2, descend to minus 5 (there is no - 5 just floor 5) quai 2 and wait for the shuttle every 30 minutes. The shuttle arrived, I hadn't been informed that it wasn't free. Not a pleasant surprise. Get to the hotel, check in, asked if we would like breakfast, I'd already booked and paid for breakfast, but it wasn't clear on her screen. I had to prove with my receipts that breakfast was included. (you can already tell that this wasn't the level of service I was expecting). The room, exactly I have experienced before in other Mercures the world over. However it was cold, changing the settings made no difference. I tried using the phone in the room to call reception about it. The phone doesn't work (no reception, no room service) and after my earlier tries with reception I wasn't going to waste my time phoning. I was too tired to take the lift back down. The wife and I put on extra clothes and went to bed. When we left the room in the morning, we noted the corridor was better heated than our room had been. At that point we just wanted breakfast and be out as fast as possible.

LAMENTABLE

I was in transit in Paris . Had chance to stay in mercure Cdg . Got upgraded. Receptionist was very helpful and professional. Room was clean and nice decor. Only thing I didn’t like was restaurant downstairs. Not much variety . Mostly burgers. Not big menu . Such big hotel they can increase menu . Had dinner in that restaurant . Nothing great .

The hotel is lovely , the staff are great as always ready to assist .

Great staff but our room was obviously under renovation with paint stains on the floor. The air conditioning was not working correctly either.

Great location and good services.

even with a late arrival (21.30), i was able to get a correct diner, and a confortable room , with all equipment Fully operational.

The people who works at the hotel are great

I was by chance here , made a mistaek mixing up my reservation with the other charles de gaulle conventions. but in any case it was nice stay . i used the fitness room , maybe somethign to improve in here is to put additional weight equipment or othr equipment simmilar to chrles de gaulle conventions.

Honestly, all good on this stay

Rooms in process of being redecorated. Was not given correct rooms at check in and confusion about whether credit card details needed (as rooms were prepaid). Using the Pink airport bus is inadequate if there is lots of luggage as bus does not have any luggage space. Also no idea of how frequent bus is when you are queuing at airport. Restaurant lively and serves reasonable food.

Hotel with clean room and a nice bar where you can eat quickly some good small dishes. Good service, easy and fast check-in/out. Easy to park at a reasonable price, close to the airport or A1 highway.

Room (suit) was fantastic, spotlessly clean and just what our family needed - two boys loved having own beds and degree of independence. Staff really helpful and friendly, breakfast excellent. Shuttle service to/from airport brilliant. All in all perfect stay would definitely recommend and will use again if needed - Thank You!

The hotel was clean, convenient, and reasonable. The airport shuttle was a big plus-give a little extra time to catch it if you're catching a flight as it stops at several hotels and can be crowded. The front desk crew was courteous and helpful, and the breakfast buffet, although not fantastic, was sufficient and decent for a quick bite before a flight. The only complaint was a rude waiter in the hotel restaurant the night before, but overall a good experience.