Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Smooth check-in and checkout processes. All staff polite and friendly.

Business trip, wanted to to avoid long travel airport-hotel, training facilities and eating atvthe hotel

The rooms are nice and big. Staff in reception very helpful. Would like a better shuttlebus service to the fair. Maybe a free of charge service.

Hello, I m on a business trip and I checked in your hotel on 06.01.2020 my room number is 330 ( I will be staying there until 16.01.2020 ) . I had a dinner in your hotel's restaurant on last Monday and I made the payment by cash, I still have the voucher . There were a waiters ( lady ) who speaks Turkish , amount of the dinner was 29.50 and I gave 50 Eur. She gave me 20.50 Eur as change . The following day I went to Carreffure for shopping and I used that 20 Eur on cashier. She realized that 20 Eur is FAKE!!! Then security came over and they called a police. I told them the whole story and they gave me an appointment at Gonnes Police station. 07.01.2020 and 09.01.2020 at 22.00 pm , I informed about that trouble to your workers at reception desk and they told me they will inform hotel manager following mornings and come back to me. Since that day no one didn't take care of that issue which is unacceptable. I m on a business trip and I lost a day at police stations. That issue effects my physiology. I gave my statement to the police. How does Accor group/ Mercure which are worldwide brand, give fake money to hotel customers? you are checking money while you get in restaurant / hotel but how she could gave it to me a fake one ? someone has to give me an information about it. ı already informed hotel twice but no one didn't care... I already talked that issue with my company's legal department and I will be following that issue. BEST REGARDS...

The charge to the hotel was not the same as stated on the website when I booked the room and, the receptionist did not explain they were inflating it in case I would use the bar or the restaurant and that it would be modified upon checking out if those services had not been used. I think it would be nice to notify the customer as I had received an email for an authorized charge on my credit card which did not represent the same fee as to what I had booked.

We arrived exhausted from a long transatlantic flight. It was cold and wet outside. We are Accor members so we were sad to be charged 13 euros to get into a room one hour earlier than the check-in time...especially when we discovered several hours later that the heat didn't work and we had to subsequently move (without anyone offering to help us) to another room. We have stayed at your Mercure hotels several times but will probably re-think that decision. The hotel was barely occupied so we can't understand the up-charge. It would be a nice gestures to refund us the 13 euros. It would encourage us to stay with you again in February when we pass through CDG airport again. Julia Louis B. jl…

The hotel is easily accessible using the Pink shuttle that runs from the airport although a few pointers on the website how to reach the shuttle for each terminal would be great seeing as there is a lack of signs in the airport for hotel shuttle. The lobby is a good place to have some food, drink and socialise in the games area. The room was well presented but the king sized bed was simply 2 single beds pushed together complete with 2 single duvets. The air conditioning was broken and the rooms were very hot during the night. Given the inability to cool the room down I had two restless nights. Given the hotels neighbors and surrounding number of other hotels I think, given my stay, the rate is very high per night.

Overall OK, and the upgrade was appreciated but unnecessary. The upgrade may have been the reason why there was no kettle in the room. Can you please inform your staff that not everyone drinks coffee.

Very nice and comfortable , modern hotel only 15 min from CDG airport. Very comfortable bed in a huge room.

Rooms in process of being redecorated. Was not given correct rooms at check in and confusion about whether credit card details needed (as rooms were prepaid). Using the Pink airport bus is inadequate if there is lots of luggage as bus does not have any luggage space. Also no idea of how frequent bus is when you are queuing at airport. Restaurant lively and serves reasonable food.

Hotel with clean room and a nice bar where you can eat quickly some good small dishes. Good service, easy and fast check-in/out. Easy to park at a reasonable price, close to the airport or A1 highway.

Room (suit) was fantastic, spotlessly clean and just what our family needed - two boys loved having own beds and degree of independence. Staff really helpful and friendly, breakfast excellent. Shuttle service to/from airport brilliant. All in all perfect stay would definitely recommend and will use again if needed - Thank You!

The hotel was clean, convenient, and reasonable. The airport shuttle was a big plus-give a little extra time to catch it if you're catching a flight as it stops at several hotels and can be crowded. The front desk crew was courteous and helpful, and the breakfast buffet, although not fantastic, was sufficient and decent for a quick bite before a flight. The only complaint was a rude waiter in the hotel restaurant the night before, but overall a good experience.

As a frequent traveler to/through Paris for may years, after trying several hotels in Roissy en France I concluded that the Mercure Paris Roissy CDG is the most ideal hotel to stay when transiting through Paris. It is welcoming, clean, with friendly and helpful staff, the rooms are comfortable and well kept.It is only a short walk from the village centre, a few minutes away from the airport with regular shuttle buses to/from the airport. It's good value for money and the dining/bar services are very good and at reasonable prices.

A comfortable stay spoiled only by a very poor reception experience. There were two inattentive members of staff apparently helping one customer, but not to check in. Another member of staff finally arrived and I let my 2 colleagues go first. She then checked in another customer who arrived after us even though I was clearly next. Not the service I would expect as a Gold member. The bar atmosphere was good and we ordered a pizza which we shared. We liked it so much, we ordered another. There were some people playing live music which was too loud and rather annoying. The only respite was, they stopped for the football. The checkout staff were inattentive and somewhat robotic.