Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,142 reviews

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Mercure Paris Roissy Charles de Gaulle Hotel - Image 1
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Mercure Paris Roissy Charles de Gaulle Hotel - Image 3
Mercure Paris Roissy Charles de Gaulle Hotel - Image 4
3 Allee du Verger, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Telephone
Fax +33 1 34 29 00 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,142 reviews

TripAdvisor Rating  3.3/5  309 reviews

Customer review rating 5.0/5

Sammy C. Business - Confirmed reviews ALL

Warm welcome and good wine cellar !

Dear Mister C., We sincerely thank you for your kind comment. We do everything possible to provide an exceptional experience for our guests, and we are delighted to know that our efforts were appreciated. Kind regards, Aicha Quality Manager Hôtel Mercure Paris Roissy–Charles-de-Gaulle

Customer review rating 3.0/5

Vincentrenemr G. Business - Confirmed reviews ALL

The location is quite good (close to CDG), but the rooms are not well isolated (windows are quite old and wind/noises are not filtered...) In addition, the overall ambiance is quite cold and impersonal (once again compared to many other Mercure hotels in France...)

Dear Mr G., Thank you for your feedback regarding your recent stay. We appreciate your recognition of our convenient location near Charles de Gaulle Airport. We regret to hear that the room insulation and the overall ambiance did not meet your expectations. Your comments on these aspects are valuable to us, as we strive to provide the best experience for our guests. We will certainly take your observations into consideration for future improvements. Goodbye and best regards, Elham , quality control manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 0.5/5

Marco M. Families - Confirmed reviews ALL

Very old hotel that needs complete refurbishment, also the room was dirty

Dear Marco M., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations regarding the condition of the hotel and the cleanliness of your room. Your comments will be taken into consideration as we continuously strive to enhance our services. Best regards, Elham , Quality control manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 4.5/5

Domoina R. Families - Confirmed reviews ALL

Everything was good. We did hava family package but the room were not connected.

Dear R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your experience. We understand the importance of connected rooms for families and appreciate your comments as they help us improve our services , but please next time , let us know when you make the booking to guarantee you connected rooms. Best regards, Elham , quality control manager Hôtel Mercure Paris Roissy-Charles-de-Gaulle

Customer review rating 2.0/5

Rui N. B. Business - Confirmed reviews ALL

The website of the hotel states that they have a Shuttle service from/to CDG airport, although after my arrival at 14:30 at CGD, which is very day time normal hour, I was informed by the reception of the hotel that the shuttle service from the airport only starts at 17:00. They advertise a service that in fact they don’t provide and/or provide with strong limitations. Once arrived at the room, there’s no refrigerator in the place of the refrigerator in the furniture, only electrical cables inside. The room had no phone to contact the reception. Therefore, I needed to go to the reception any time needing something, including to ask for a taxi. Overall very abnormal limited services, or no services, for a 4 stars hotel. The staff was welcoming and helpful.

Dear B. hello, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team welcoming and helpful, though we are sorry to learn that some aspects of your stay did not meet your expectations. Regarding the shuttle service, we would like to clarify that it operates according to a precise timetable. This schedule is communicated on our website and available at reception . The shuttle bus is staring from 05h15am to 11h15 every 45 minutes , and then stars again from 17h00 pm to 23h00 , every 30 minutes . We regret that the timing of your arrival did not coincide with the scheduled operating hours. Concerning the in-room amenities, we confirm that telephones are indeed available and fully functional in all rooms. We are sorry if this was not immediately visible during your stay. As for the minibar, as part of our RSE (corporate social and environmental responsibility) commitments, minibars are provided only in our Privilege Rooms and Family Suites. However, a refrigerator is available for guest use 24/7 at the reception should you need to store personal items. We sincerely apologize for any inconvenience caused and appreciate your comments, which help us continue improving our services. Please feel free to contact us directly for any future stay—we would be delighted to welcome you again under better circumstances. Kind regards, Elham , quality control manager Mercure Pais CDG

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Other web-users rate our hotel

  • 384 reviews 7.7/10 Location
  • 732 reviews 5.9/10 Room
  • 791 reviews 8.4/10 Service
  • 5 reviews 3.8/10 WiFi
  • 244 reviews 5.3/10 Cleanliness
  • 223 reviews 4.4/10 Vibe
  • 189 reviews 7/10 Breakfast
  • 137 reviews 5/10 Amenities

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