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Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating 4.0/5 3,097 reviews

ALLSAFE approved hotel

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Mercure Paris Roissy Charles de Gaulle Hotel
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+ 21 Services

Hotel extras

  • 35 min from the center of Paris, Montmartre, Eiffel Tower, Arc de Triomphe, Champs Elysées.

  • 30 min from Astérix and Disneyland® parks, Château de Chantilly, 15 min from Stade de France

  • Located 10 min from Villepinte and Bourget exhibition centers.

  • Free "Pink Line" shuttle service to airport T2and T1 available on departure

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Indoor tennis court (nearby)
  • Other sports activities
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 roissy en france
france

Tel: +33134294000

Fax: (+33)1/34290018

Check-in from 12h00

Check out up to 12h00

  • RER B :  RER B ROISSY CDG T1

  • By plane

    PARIS LE BOURGET At 16km / 9.94 miles

  • By plane

    PARIS ORLY At 60km / 37.5 miles

  • By plane

    PARIS ROISSY CDG At 2km / 1.24 miles

  • By train

    RER ROISSY CDG At 2km / 1.24 miles

GPS :49.004324, 2.520723

Our accommodation(s)

Choose from different room categories: Standard Room or a Privilege Room with a wider range of services and more space and comfort.

Classic room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Classic room with 2 zip and link beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

before PARIS Restaurant

Type of cuisine: Bistronomy

In a Parisian setting with a wink to Haussmann with meticulous, contemporary decoration. The Before Paris restaurant serves breakfast, lunch, snack, afterwork, dinner on weekdays only. Enjoy your meal!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

before PARIS bar

Non contractual photo

A menu of homemade Parisian bistronomy. Lounge/bar with a classic Parisian atmosphere: Louis VIII armchairs fit for a Haussmann apartment, a Parisian café terrace and a Citroën 2CV parked in Montmartre

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 180 m²

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,097 reviews

tripadvisor

TripAdvisor Rating 3.5/5

176 reviews

Poor breakfast service

Customer review rating 3.0/5

Jakup E. J. Business - 14/07/2020 Confirmed reviews ALL

I got a bag of breakfast - all very sweet stuff - and a small papercup of expresso. When I wanted to have more coffee - as I did not eat any of the too sweet breakfast - I lined up in front of the desk and waited to be served. A person was working in the kitchen area, but did not give notice to me in 10 minutes. Now we were 4 people waiting to get served. I went to the check-in desk and asked the person behind to call the "breakfast waiter" and he told me he wold be there right away, but after 5 minutes more waiting I and two other customers gave up getting any service. The rest of the service and standard was OK.

worst mercure i ever stayed

Customer review rating 3.0/5

C P. Business - 24/03/2020 Confirmed reviews ALL

got the room (212) with molded window frame all around it ( good treat for gold member). then got changed to another room (39), which is a little bit nicer but strange fitting in the room. the room is dimly lit. the shower cubicle has tiny partition so it got wet everywhere after. and tiny cockroach in the room. (let me know if u need picture , i can show it)

Dear CHATCHAWAN p., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MOULOUDI S., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Excellent hotel!

Customer review rating 5.0/5

Thi H. Q. Solo - 05/03/2020 Confirmed reviews ALL

I love the room with nice designation and a big bathroom as well as a big window facing to the East where I can enjoy the sun rises. The staffs were really friendly and helpful. I will come back soon and introduce your hotel to my friends.

Dear Thi Huong Q., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a goos day, Gwladys S. - In Charge Of Quality Mercure Paris Roissy CDG Airport

As expected, close, but not too close to the airport.

Customer review rating 4.0/5

Carl C. Business - 27/02/2020 Confirmed reviews ALL

Expected by reception when I arrived. Room clean and ready. Good bar and facilities. Breakfast Ok but no cafe au lait: Just the ubiqitous nespresso, quelle domage. Excellent shuttle service to T2 CDG.

Dear Carl C., We very much appreciate your comments regarding your stay at our establishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that you have not found the milk or the machine that makes café au lait. Our catering teams are there to help you find it when you can't find it. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the previous one. Have a good day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Good stay

Customer review rating 4.5/5

Rekha Business - 16/02/2020 Confirmed reviews ALL

Smooth check-in and checkout processes. All staff polite and friendly.

Dear Rekha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Comfortable rooms, friendly staff good food, close to airport and good shuttle connection

Customer review rating 4.0/5

A S. C. Business - 26/01/2020 Confirmed reviews ALL

Business trip, wanted to to avoid long travel airport-hotel, training facilities and eating atvthe hotel

Bonjour Monsieur, Nous vous remercions pour ces quelques lignes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour, en effet nous sommes bien desservi grâce à notre navette et espérons vous accueillir à nouveau très bientôt. Bonne journée. Gwladys F. - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Very convinient and well located for the trade fair Maison & Objet

Customer review rating 5.0/5

Britt G. Business - 24/01/2020 Confirmed reviews ALL

The rooms are nice and big. Staff in reception very helpful. Would like a better shuttlebus service to the fair. Maybe a free of charge service.

Dear Britt g. We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, in fact we are 10/15 minutes from the exhibition center. The shuttle service set up is independent of the hotel, which is managed directly by the service provider. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

FAKE MONEY WAS GİVEN BY HOTEL's RESTAURANT

Customer review rating 0.5/5

Levent K. Business - 13/01/2020 Confirmed reviews ALL

Hello, I m on a business trip and I checked in your hotel on 06.01.2020 my room number is 330 ( I will be staying there until 16.01.2020 ) . I had a dinner in your hotel's restaurant on last Monday and I made the payment by cash, I still have the voucher . There were a waiters ( lady ) who speaks Turkish , amount of the dinner was 29.50 and I gave 50 Eur. She gave me 20.50 Eur as change . The following day I went to Carreffure for shopping and I used that 20 Eur on cashier. She realized that 20 Eur is FAKE!!! Then security came over and they called a police. I told them the whole story and they gave me an appointment at Gonnes Police station. 07.01.2020 and 09.01.2020 at 22.00 pm , I informed about that trouble to your workers at reception desk and they told me they will inform hotel manager following mornings and come back to me. Since that day no one didn't take care of that issue which is unacceptable. I m on a business trip and I lost a day at police stations. That issue effects my physiology. I gave my statement to the police. How does Accor group/ Mercure which are worldwide brand, give fake money to hotel customers? you are checking money while you get in restaurant / hotel but how she could gave it to me a fake one ? someone has to give me an information about it. ı already informed hotel twice but no one didn't care... I already talked that issue with my company's legal department and I will be following that issue. BEST REGARDS...

Dear Levent K., Thank you for taking the time to tell us about your experience in our establishment. I am sorry that your experience did not meet your expectations. Please note that this problem was a real exception to our normal practices. Please be assured that we are taking appropriate action to resolve the problem. All of our efforts are focused on preventing future events. We check all our currency, however we are no more safe than anything from a technical failure of our verification equipment. I would like to reiterate our commitment to high quality standards and I would personally like to make sure that you will experience it during your next stay with us. We look forward to welcoming you again to the Mercure. Do not hesitate to contact me during your next visit. Have a good day Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

I was satisfied for one night. There were a couple of things in the check-in process I did not really like as it was not explained.

Customer review rating 3.5/5

Anonymous Solo - 05/01/2020 Confirmed reviews ALL

The charge to the hotel was not the same as stated on the website when I booked the room and, the receptionist did not explain they were inflating it in case I would use the bar or the restaurant and that it would be modified upon checking out if those services had not been used. I think it would be nice to notify the customer as I had received an email for an authorized charge on my credit card which did not represent the same fee as to what I had booked.

Dear Miss, We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay despite the few problems encountered. A point was made with our reception teams to warn customers on arrival. I take note for the various points concerning the bathroom. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Our stay once we got check in was fine. However, getting charged 13 euros to enter our room one hour early?

Customer review rating 3.5/5

Julia B. Couples - 03/01/2020 Confirmed reviews ALL

We arrived exhausted from a long transatlantic flight. It was cold and wet outside. We are Accor members so we were sad to be charged 13 euros to get into a room one hour earlier than the check-in time...especially when we discovered several hours later that the heat didn't work and we had to subsequently move (without anyone offering to help us) to another room. We have stayed at your Mercure hotels several times but will probably re-think that decision. The hotel was barely occupied so we can't understand the up-charge. It would be a nice gestures to refund us the 13 euros. It would encourage us to stay with you again in February when we pass through CDG airport again. Julia Louis B. jl…

Dear Julia B., Thank you for taking the time to write to us following your stay at our establishment. We are sorry that the service and delivery were not up to your expectations. Indeed, the day you arrived, we encountered a problem in our boiler room as you saw when leaving the elevators . As stipulated in our general conditions of sale, for early arrivals and late departures a supplement will be applied. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, we wish you a good day.

Nice Hotel with a But...

Customer review rating 3.5/5

Paul B. Business - 16/12/2019 Confirmed reviews ALL

The hotel is easily accessible using the Pink shuttle that runs from the airport although a few pointers on the website how to reach the shuttle for each terminal would be great seeing as there is a lack of signs in the airport for hotel shuttle. The lobby is a good place to have some food, drink and socialise in the games area. The room was well presented but the king sized bed was simply 2 single beds pushed together complete with 2 single duvets. The air conditioning was broken and the rooms were very hot during the night. Given the inability to cool the room down I had two restless nights. Given the hotels neighbors and surrounding number of other hotels I think, given my stay, the rate is very high per night.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Paris Roissy-Charles-de-Gaulle Hotel. Indeed, we encountered a technical problem with our heating system and we are sorry. Regarding the specificity of the bed, it is a thoughtful choice in order to be able to adapt to the different situations that an airport hotel is led to have. Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. We wish you happy holidays. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Staff not very helpful.

Customer review rating 3.0/5

Tony C. Business - 16/12/2019 Confirmed reviews ALL

Overall OK, and the upgrade was appreciated but unnecessary. The upgrade may have been the reason why there was no kettle in the room. Can you please inform your staff that not everyone drinks coffee.

Dear Tony c. Thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, indeed in our privileged rooms we have a nespresso machine but with which we can only run hot water. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Very comfortable

Customer review rating 4.5/5

Nicolas Business - 07/12/2019 Confirmed reviews ALL

Very nice and comfortable , modern hotel only 15 min from CDG airport. Very comfortable bed in a huge room.

Dear Nicolas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Quiet night in a comfortable room

Customer review rating 4.0/5

Paul Couples - 20/11/2019 Confirmed reviews ALL

Good size room with great bedding. Large shower, generous breakfast buffet and good dining experience

Dear Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Have a good day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Fine, as expected.

Customer review rating 4.0/5

Matt Business - 15/11/2019 Confirmed reviews ALL

Experience was fine. Hotel was clean and sleeping facilities comfortable. The room was particularly warm for the temperature outside, even when adjusting the thermostat. I solved this by using the window. The room has some imperfections which should be fixed.

Dear Matthew P., We appreciate your comments on your stay at our hotel. It is always a pleasure to receive positive comments. I will share your comments with our team. I take note for the bathroom. Thank you again for sharing your experience and hope that your next visit will be as enjoyable as the previous one. Have a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

A bad experience overall

Customer review rating 1.5/5

Jorge C. Couples - 07/11/2019 Confirmed reviews ALL

The front desk lady was very rude with us, I have a gold status on your reward points program, and tried to used my points for that night but she did not let me use them neither let me check in at the desk for members of that program. Also the room wasn't ready for us only 2 large towels in the room, no small towels, no hand soap, no shampoo, no shower cap, no drinking water available.

Dear JORGE C., Thank you for taking the time to tell us about your experience in our hotel. I'm sorry your experience did not meet your expectations. Please note that this problem was a real exception to our usual practices. Rest assured that we are taking the appropriate steps to solve the problem. All our efforts are focused on preventing future events. However, in the stardard rooms you will find only a soap and a soap dispenser. I would like to reiterate our commitment to high quality standards, and I personally wish to make sure that you will experience it when you next stay with us. We look forward to welcoming you back to Mercure. We wish you a good day. Gwladys F - In Charge Of Quality Mercure Paris Roissy CDG Airport

Relaxing and comfortable

Customer review rating 5.0/5

Steve T. Business - 25/10/2019 Confirmed reviews ALL

I use this hotel to be close to the airport, my final night stay before returning to the USA. So having a hotel that I can rely on friendly staff and comfortable surrounding is something I rely on. To date I have not been disappointed.

Dear Steve T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day. Gwladys F.- In Charge Of Quality Mercure Paris Roissy CDG Airport
Customer review rating 4.5/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Chambre confortable

Bonjour Monsieur, Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Gwladys F. - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Satisfying

Customer review rating 4.0/5

Patrick Solo - 14/10/2019 Confirmed reviews ALL

Short stay, very comfortable hotel, good staff, nice and relaxing rooms

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a Nice Day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport
Customer review rating 4.0/5

Tina Couples - 14/10/2019 Confirmed reviews ALL

The hotel was very comfortable for our very short stay. The front desk staff were helpful and friendly.

Dear Tina, We thank you for those notes you left on our hotel. We are delighted that you enjoyed your stay. For the shower head, be aware that our technical service has taken the necessary steps so that it does not happen again. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

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