Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,105 reviews

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Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,105 reviews

TripAdvisor Rating  3.3/5  307 reviews

Customer review rating 5.0/5

Dominique D. Business - Confirmed reviews ALL

Un service restaurant au top

Monsieur D. bonjour, Merci beaucoup pour votre retour. Nous sommes ravis de vous compter parmi nos clients fidèles et vous remercions sincèrement pour votre confiance. Au plaisir de vous accueillir de nouveau très bientôt. Bien cordialement, Aicha, responsable contrôle qualité Mercure Paris CDG

Customer review rating 1.5/5

Sandra S. Couples - Confirmed reviews ALL

Disappointed with cleanliness and not too friendly staff except for receptionists.

Dear S. , Thank you for sharing your feedback regarding your stay. We are glad to hear that you had a positive experience with our reception team. We sincerely apologize that the cleanliness and service from other staff did not meet your expectations. Your comments have been shared with our teams to help us improve. We hope to have the opportunity to welcome you again and provide a better experience in the future. Kind regards, Elham , responsable contrôle qualité Mercure Paris CDG

Customer review rating 0.5/5

Mary C. Couples - Confirmed reviews ALL

We thought we had booked the other CDG airport Mercure hotel and accidentally booked this one. The front desk was understaffed, the dining room was a mess (we finally left after 20 minutes of being ignored). The staff looked totally dazed and confused. The dining room was like a high school cafeteria. Our room had been renovated but the work was slap dash and very messy fit and finish. Bed was lumpy.

Dear Mary hello, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and that your stay with us fell short in several areas. Please accept our sincere apologies for the issues you encountered at the front desk, in the dining area, and with the condition of your room. This is certainly not the level of service or quality we strive to provide. Your comments have been shared with our management and teams so we can take immediate action and prevent these situations from happening again. We fully understand your disappointment, especially as your booking was not initially intended for our hotel, and we regret that we were unable to turn the experience around for you. We hope you might consider giving us another opportunity in the future, so we can provide you with the comfortable and welcoming stay you deserve. Kind regards, Elham , quality control Mercure Paris CDG

Very good, except wifi

TripAdvisor rating 4.0/5

Jean-Pierre G TripAdvisor review

My room was reasonably spacious, well laid out and very clean. The bed was very comfortable. Good breakfast and pleasant staff. Unfortunately, there was no wifi in my room (but there was downstairs). I could use the hotspot of my phone but it could have been a major problem.

Dear hello, Thank you for sharing your experience. We’re thrilled that you enjoyed your time at our property, and we can’t wait to host you again. Cordially, Aicha, quality control manager Mercure Paris CDG

Customer review rating 5.0/5

Philippe G. Business - Confirmed reviews ALL

Excellente

Monsieur G. bonjour, Nous vous remercions pour votre retour positif suite à votre séjour dans notre établissement. Nous sommes ravis de savoir que votre séjour s’est bien déroulé . Votre satisfaction est notre plus belle récompense et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Elham , responsable contrôle qualité Mercure Paris CDG

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Other web-users rate our hotel

  • 367 reviews 7.5/10 Location
  • 722 reviews 5.6/10 Room
  • 766 reviews 8.3/10 Service
  • 6 reviews 7.1/10 WiFi
  • 252 reviews 5.4/10 Cleanliness
  • 213 reviews 4.4/10 Vibe
  • 186 reviews 7.1/10 Breakfast
  • 131 reviews 4.8/10 Amenities

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