Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 1,192 reviews

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Description

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Our hotel has been awarded the Green Key certificate

  • Secure and closed paid car park. Short and long-term.

Our accommodation(s)

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Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 ROISSY EN FRANCE
France

GPS:49.004324, 2.520723

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,192 reviews

TripAdvisor Rating  3.5/5  286 reviews

Run away

TripAdvisor rating 1.0/5

Brittny C TripAdvisor review

I have no idea how this place was given more than one star. This hotel was disgusting and should be condemned. I believe we got sick from the amount of mold in this building. The hair dryer was legit from 1960 with a hose attached to a wall. The staff was not helpful, the shuttle nonexistent, and an hour to the city. Honestly we should have left.

Good morning We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apologies. Mercure hotels are committed to offering you the best quality of service for your stays; Your opinion is therefore very valuable. Rest assured that the necessary measures will be put in place to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, we ask you to believe in the expression of our best feelings. Elham, in charge of quality control Mercure Paris Roissy CDG

Room was Clean, friendly staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel was close to the CDG Airport, nice spacious room, friendly staff. Breakfast choice was very little to offer.

Good morning , We thank you for your comment following your stay in our establishment. We are delighted to learn that your stay with us lived up to your expectations. Your words encourage us to continue providing unforgettable experiences to our guests. It was a pleasure to welcome you, and we hope to see you again very soon for another equally pleasant stay. Do not hesitate to contact us directly during your next visit, we will be delighted to offer you an equally warm welcome. See you very soon. Sincerely , Elham, in charge of quality control Mercure Paris CDG

Customer review rating 4.0/5

Sultan Friends - Confirmed reviews ALL

We only stayed there for one night just to be near the airport

Good morning , We thank you for your comment following your stay in our establishment. We are delighted to learn that your stay with us lived up to your expectations. Your words encourage us to continue providing unforgettable experiences to our guests. It was a pleasure to welcome you, and we hope to see you again very soon for another equally pleasant stay. Do not hesitate to contact us directly during your next visit, we will be delighted to offer you an equally warm welcome. See you very soon. Sincerely , Elham, in charge of quality control Mercure Paris CDG

Customer review rating 2.0/5

Maurice F. Business - Confirmed reviews ALL

there is no refrigerater in 4 star hotels room, shower water drain was not working, informed to the reception they said they will, but did not repair. menu at the hotel restaurant was only in french where as most of the customers foreigners, in e*general, staff was good

Good morning We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apologies. Mercure hotels are committed to offering you the best quality of service for your stays; Your opinion is therefore very valuable. Rest assured that the necessary measures will be put in place to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, we ask you to believe in the expression of our best feelings. Elham, in charge of quality control Mercure Paris Roissy CDG

Poor service

Customer review rating 0.5/5

Sally A. Friends - Confirmed reviews ALL

We were greeted by a very arrogant man at the desk and made to feel very unwelcome.

Bonjour Nous vous remercions d’avoir pris le temps de nous écrire suite à votre séjour à l’hôtel Mercure Paris Roissy-Charles-de-Gaulle. Nous sommes désolés que le service n’ait pas répondu à vos attentes et nous vous demandons d’accepter nos sincères excuses. Les hôtels Mercure s’engagent à vous offrir la meilleure qualité de service pour vos séjours ; Votre avis est donc très précieux. Soyez assurés que les mesures nécessaires seront mises en place pour améliorer la qualité des services mentionnés. Encore une fois, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous demandons de croire en l’expression de nos meilleurs sentiments. Delphine, en charge du contrôle qualité Mercure Paris Roissy CDG

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Other web-users rate our hotel

  • 344 reviews 7/10 Location
  • 738 reviews 5.5/10 Room
  • 740 reviews 8.1/10 Service
  • 5 reviews 3.8/10 WiFi
  • 271 reviews 4.6/10 Cleanliness
  • 205 reviews 7.1/10 Breakfast
  • 203 reviews 4/10 Vibe
  • 162 reviews 3.3/10 Value

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