ibis Styles Paris Roissy-CDG 3 stars

Customer review rating (ALL Rating) 3.6/5 2,535 reviews

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2 AVENUE HEINZ GLOOR, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • Airport paid shuttle: Mon-Sun, 5:30am-10:30am + 5:30pm-10:30pm (FEE) Stop TGV T2

  • Breakfast included from 4:00am

  • Private car park (short and long-term)

  • Bar and restaurant

  • Family rooms/Communicating rooms

Our accommodation(s)

Hotel location

ibis Styles Paris Roissy-CDG

2 AVENUE HEINZ GLOOR
95700 ROISSY EN FRANCE
France

GPS:49.006733, 2.519843

Telephone
Fax +33 1 34 29 34 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  2,535 reviews

TripAdvisor Rating  3.4/5  1,924 reviews

Good basic accommodation in a great location.

TripAdvisor rating 3.0/5

Cynthia B TripAdvisor review

I see so many bad reviews that are ridiculous. People complaining there is no food for instance. There is a food dispensing machine with salads and full meals in the lobby when the restaurant is closed. And right inside the bus station adjacent to the hotel (a two minute walk) is a Mark and Spencer‘s grocery store with fresh food . Also I see photos that are not even of this hotel. The hotel is somewhat pricey, and could use an upgrade, but balanced against that is the great location with just a short shuttle train ride to terminal 2. There is a small park if you have brought your dog. I have been staying here several times a year for 10 years. The staff is friendly and helpful.

Customer review rating 2.5/5

Alexander G. Families - Confirmed reviews ALL

AI said this was the IBIS inside the Terminal 3, which is isn't (but that's on me for not verifying). On arrival, check-in dude scribbled room number a bit sloppy, so I went to the wrong room and confused the heck out of a Korean guest clad only in a bath towel. Room was small (expected) and reasonably clean, except for some type of ants (?) running in circles on the sink. The shower temperature changed in quick succession from cold to hot, making it impossible to take a nice shower. The breakfast crew did an admirable job of keeping supply coming despite the best effort of certain guests, who loaded up on the free food without any inhibitions (some had even brought tupper ware or bags to stack their heist). The vending machine near the lobby did not work and kept my coins. The lobby looked like a war zone with cookie (?) crumbs spilled all over the entrance area and pieces of garbage. Nobody seemed to care.

Avoid if possible

TripAdvisor rating 1.0/5

tariq b TripAdvisor review

Like wtf..the toilet is so close to the door..the dinner buffet is pathetic. Awful hotel.. unfriendly staff. They have a deal with airlines for delayed flight and are unaccountable.

Customer review rating 2.0/5

Timothy L. Solo - Confirmed reviews ALL

Airport signage directs you to Terminal 3 to get the navette to the hotel, but in fact the navette goes from 2B. There is no information on the hotel website. I wasted 90 minutes, then just managed to grt the last navette of thd day at 22h30. A stressful and disappointing experience.

Customer review rating 0.5/5

Jennifer H. Couples - Confirmed reviews ALL

This was the worst experience we have had at an Accor hotel (and we have stayed at a lot). The main issue was the horrible customer service we received on arrival. I don't think I have ever been treated that way ever at any hotel. We arrived just after a very large group and were at the back of the line. As a silver member, I know I have priority welcome privileges and I saw the sign at the front desk for about those privileges. After one of the front desk staff was done checking someone in, I showed him my membership and reservation and asked if we have priority. He barely looked and said - we don't do express check-in and pointed at the back of the line. I was shocked at his rude tone and went back to join my husband. The second front desk agent was not serving anyone and was literally standing next to the priority welcome sign at the front desk. We thought maybe the first front desk agent misunderstood what I was asking. My husband, a French Canadian, went up to the second and asked her - is there a reason why we're not given access to priority welcome? We have Silver membership. She ignored him. He picked up the sign and said - why don't we get this? She rolled her eyes and said ok fine I will check you in. What's the name on the reservation? He told her my name and she said - no I am not checking you in. I do not like your tone. No. My husband said what ? She said - you shoved the sign in my face. No I am not checking you in. My husband said again - what is this? She then ignored him. I was still in line with the bags through this exchange but could hear my husband ask the questions. He was not rude. He did NOT shove the sign in her face. In the end, we were the last to get served after the large group. When she eventually checked us in, I went to the front desk alone and my husband stayed a bit back with the bags. My husband was honestly still so taken aback from the exchange, he didn't come with me to the desk. The first desk agent was dealing with someone so I had to go to the one that dealt with my husband rudely. She acted like nothing happened. She did seem to understand my benefits this time because she handed me our welcome drink vouchers without me needing to ask. I was exhausted and hungry so I didn't bring up her attitude even though I had the welcome email from Accor for the stay at your hotel telling me about the great privileges of being a silver member like priority welcome. I was actually worried she would start yelling at me or refuse to check us in. The restaurant was closing in minutes and we needed to get our bags to the room. We were both still really upset with how we were treated by both staff when we woke up in the morning. We left as soon as we could. We did not want to stay another minute in the hotel. And, just as an FYI, we were speaking in French for both front desk conversations. My husband's native language is French. I am fluent but speak with an English accent. That is why I thought the first desk agent might have misunderstood me. On top of everything else, we only had one set of towels in the room. Again, I did not want to deal with the front desk to ask for another set. I will say, the one saving grace, was how nice your restaurant staff were. In the morning, I did ask the new front desk staff about the car park and the shuttle to the airport. She was very cordial. We have the stay and park package so our car is still at the hotel. We are hoping we will be able to pick it up on return with minimal or no need to have any interaction with the staff.

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Other web-users rate our hotel

  • 1,450 reviews 7.1/10 Location
  • 2,217 reviews 4.7/10 Room
  • 1,908 reviews 6.2/10 Service
  • 59 reviews 5.7/10 WiFi
  • 1,226 reviews 6.9/10 Breakfast
  • 1,221 reviews 3.9/10 Comfort
  • 844 reviews 5/10 Cleanliness
  • 711 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.