ibis Styles Paris Roissy-CDG 3 stars

Customer review rating (ALL Rating) 3.6/5 2,014 reviews

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2 AVENUE HEINZ GLOOR, 95700 ROISSY EN FRANCE, France

Description

Hotel extras

  • Airport paid shuttle: Mon-Sun, 5:30am-10:30am + 5:30pm-10:30pm (FEE) Stop TGV T2

  • Breakfast included from 4:00am

  • Private car park (short and long-term)

  • Bar and restaurant

  • Family rooms/Communicating rooms

Our accommodation(s)

Hotel location

ibis Styles Paris Roissy-CDG

2 AVENUE HEINZ GLOOR
95700 ROISSY EN FRANCE
France

GPS:49.006733, 2.519843

Telephone
Fax +33 1 34 29 34 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  2,014 reviews

TripAdvisor Rating  3.5/5  1,881 reviews

A difficult stay at the hotel

TripAdvisor rating 2.0/5

P W TripAdvisor review

I spent the night of 20th July 2024 at the hotel while traveling through Paris for the first time. I am a female judge of Asian origin and was a solo traveler on a private trip. The charge for one night was almost US$150.00. I obviously didn't have a French electricity converter for the wall socket and had to buy one from the reception for US$10.00 to charge my phone. The breakfast was extremely basic and in fact, there wasn't anything proper to eat except the few pieces of fruits. The rooms didn't have any bottled water and when I asked about it the receptionist informed guests have to buy it. So I had to buy several bottled water during the day. The room didn't have any tea or coffee stuff either. There were tea and coffee stuff on the ground floor lobby and every time I wanted a cup of tea or coffee I had to go down to get it. They removed it at night and put it back in the morning. There were no assistants to help the guests to take the luggage upstairs and I had to pull them along all by myself when I was both checking in and checking out. None of the receptionists ever answered the intercom though they claimed that there wasn't anything wrong with it, so every time I wanted to ask something from the reception I had to go down in the lift and ask it in person. The room was very hot and the AC didn't seem to be working at all. They first claimed that it should be working well but then accepted that it wasn't working and as it was about 7.00 pm, said that the AC technician had left for the day and I'd have to wait until the next morning to have it checked. They also refused to change the room saying that the hotel was full as it was Olympic time. They told me to sleep with the window open if the room was too hot, which was strange advise given that it was a reputed hotel in the heart of Paris. The receptionist lady who was on duty at the time also gave me the little pedestal fan she was keeping near her so I carried it to my room. I then realized the front cover of the fan was missing and the blades were open and it seemed quite dangerous to have it switched on in the room. So I didn't use it that night but slept with the window open for ventilation. There was a male receptionist on the 21st July morning, a slim, fair, tall Frenchman with a lean face. I was to go to the airport by the shuttle that morning for a fee of US$5.00. When I aked him in English about the arrival time of the shuttle he looked quite annoyed and replied in a very curt and rude way as if he didn't like talking with me. Anyway, I saw him talking in a very friendly and nice way in French with the other white guests. Just before leaving for the shuttle, I saw a matured white lady and a young white lady sitting in the lobby and thought they may be waiting for the shuttle. So I walked over to them and asked them just to let them know that the shuttle would be coming shortly. The matured lady then replied in a very friendly way that they were in fact waiting for private transport. The male receptionist saw me talking with them and started shouting at me saying that; "no no ma'am they're not waiting for the shuttle, please, please" and putting his hands in a prayer motion as if he was begging me not to talk with them. It was evident that he was being racist and didn't like me with my Asian looks and Asian accent talking with the two white ladies who were earlier talking with him in French. I hope the hotel management will give this gentleman some good advise about professional courtesy and public relations despite the guests' origin. My experience at the hotel overall was a terrible experience that I hadn't had in any other hotel overseas.

didn't receive receipt

Customer review rating 1.5/5

Jm Business - Confirmed reviews ALL

didn't receive receipt or invoice on check out 5.12. printer broken. promised to send by email by not received nor in junk mail. send reminder email to h0… on monday 9.12. but no reply my colleague also complained his room floor was wet that socks can't dry. Probably just washed floor and not dried enough.

Great location

Customer review rating 5.0/5

Kylie Solo - Confirmed reviews ALL

Great location Good value Exceptional customer service Fabulous restaurant

Lying desk clerks cost guests money

Customer review rating 0.5/5

Mark O. Business - Confirmed reviews ALL

The clerk claimed a receipt would be emailed to me. It wasn't. This means i cannot be reimbursed for the stay. What a Liar.

When booked was lead to believe I was booking at the Ibis Stylus at CDG not a bus ride ride away!

Customer review rating 2.0/5

Eric Couples - Confirmed reviews ALL

When booked, it seemed like the hotel was at CDG, obviously I'm not the only one as when we went to Ibis Styles at CDG we were handed a piece of paper with the instructions on what bus we had to take to get to the "other" Ibis Styles hotel. As well this is not the standard that I have experienced at other Styles branded hotels. Seems like this hotel just received a coat of paint and new "styles" badge. Not impressed at all.

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Other web-users rate our hotel

  • 1,333 reviews 7.2/10 Location
  • 1,971 reviews 4.7/10 Room
  • 1,825 reviews 6.9/10 Service
  • 43 reviews 5.4/10 WiFi
  • 1,111 reviews 6.6/10 Breakfast
  • 1,070 reviews 3.9/10 Comfort
  • 746 reviews 4.8/10 Cleanliness
  • 657 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.