Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,966 reviews

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Sofitel Munich Bayerpost - Image 1
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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • A house with its own history and modern French flair

  • Unique suites in creative colors and a contemporary design

  • 20 stylish meeting facilities with state-of-the-art equipment for up to 800 guests

  • Green Key certification with a focus on regional products and sustainable luxury

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,966 reviews

TripAdvisor Rating  4.3/5  5,173 reviews

Certificate of excellence 2024

Customer review rating 1.0/5

Hsuan E. P. T. Families - Confirmed reviews ALL

One day before our checkout on Friday Nov 28th, we informed the front desk on our request for late check-out for both rooms 635 and 637 (adjacent connecting rooms). My family was in 635 and my parents were in 637. As I am a gold member, I was offered complimentary late check-out till 2pm for both rooms. But I required an even later checkout, so I was proposed with an additional top-up of 60 EUR for another 2 hours till 4pm per room. I opted to extend room 635 till 4pm. On Saturday Nov 29th, when I returned at 1.45pm to move my parents' luggage from 637 to 635, we realized that their luggage and all items on the tables were missing. The entire room was cleared out. Upon clarification with the front desk, they explained that there was some miscommunication and room 637 was cleared out by housekeeping at 12pm earlier that day, as they could not find anybody in the room. My family and I were mildly traumatized to find all my parents' belongings missing from the room. The minimum the hotel could have done was to call me to check if I required an extension for the room (because of their internal miscommunication), before unilaterally deciding to pack everything out and clear our room 637 without informing me. I would not even have been half as displeased if they went ahead to charge me an extension fee for late check out for both rooms. But as a loyal supporter of the Accor Group, I found this experience extremely upsetting to say the least. At this point, I am seriously considering continuing my membership with the Group. Given this unpleasant, and very unprofessional experience above. I sincerely hope something can be done to ensure that myself, as well as other patrons at Sofitel Munich Bayerpost, never have to go through such a harrowing experience again.

Bonjour P. T., Thank you for taking the time to share such a detailed account of your recent stay. While I am grateful that you brought this matter to our attention, I am truly disheartened to read about the situation you and your family experienced. Please accept my sincere apologies for the distress and inconvenience caused—what you described falls far below the level of service, care, and professionalism that we are committed to providing, especially to our loyal ALL Gold members. Your explanation of the events surrounding rooms 635 and 637 is very clear, and I want to acknowledge how unsettling it must have been to return and find your parents’ belongings removed without prior communication. The mishandling of the late check-out request and the failure to contact you before clearing the room represent a serious breakdown in our internal processes. This should never have occurred, and I fully understand why this left you feeling upset, disappointed, and concerned. Please rest assured that I have already addressed this incident with both our housekeeping and front office leadership teams. We are reviewing our communication workflows, late check-out tracking procedures, and guest-contact protocols to ensure that a similar situation cannot happen again. No room should ever be vacated without clear confirmation, and your experience highlights an urgent need for improved cross-department coordination. I am personally overseeing this review. Regarding your loyalty as an Accor Gold member, I want to express my appreciation. Your continued trust in our hotels is something we value deeply, and I am truly sorry that this incident has caused you to reconsider your membership. Please feel free to contact us under gu… if you want to talk about the situation once more. Once again, please accept my heartfelt apologies for the distress caused to you and your family. I genuinely hope you will allow us another opportunity to provide you with the seamless, respectful, and elevated experience that you should always expect at Sofitel Munich Bayerpost. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Alpar E. Couples - Confirmed reviews ALL

We stayed at the Sofitel for three nights with my spouse. From the moment you walk in, you're greeted with a pleasant ambiance, a clean and elegant fragrance, and a friendly reception team. We stayed in a superior room, and everything was thoughtfully arranged—clean, comfortable, and well-kept. Breakfast was delicious and full of great options. The hotel manager, Mr. Umut, took wonderful care of us. He helped make our stay special with his restaurant recommendations for dinner, his kind gestures regarding the hotel, and even by telling us about a local festival we wouldn't have known about otherwise. In short, if I visit Munich again, I will definitely choose the Sofitel once more.

Bonjour Alpar E., Thank you sincerely for sharing such a wonderful review of your three-night stay with us. It is a pleasure to read that from the moment you arrived, the ambiance, fragrance, and warm welcome from our reception team created a positive first impression. I am delighted that your superior room offered the comfort, cleanliness, and thoughtful touches you were hoping for, and that you enjoyed our breakfast selection each morning. I am especially pleased to hear how much Mr. Umut contributed to making your stay memorable. His passion for hospitality and genuine care for our guests are truly exceptional, and your recognition of his restaurant recommendations, thoughtful gestures, and local insights means a great deal. I will make certain he receives your kind words. We are honored that you would choose Sofitel Munich again on a future visit, and it would be our absolute pleasure to welcome you back for another exceptional stay. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Anthony B. Families - Confirmed reviews ALL

Nice reception, room, breakfast, fitness centre, pool

Bonjour Anthony B., Thank you for taking the time to share your positive feedback regarding your stay at Sofitel Munich Bayerpost. We are delighted to hear that you enjoyed our reception, room amenities, breakfast, fitness center, and pool facilities. It is our goal to provide a memorable experience for all our guests, and your kind words serve as a wonderful affirmation of our efforts. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Elsio S. Families - Confirmed reviews ALL

Nice breakfast, elegant hotel and well situated in the city.

Bonjour Elsio S., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you found our location convenient and enjoyed our breakfast offerings. It is our goal to provide an elegant experience for all our guests, and your feedback affirms our efforts. We sincerely appreciate your support and look forward to welcoming you back in the future. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Aliev N. Friends - Confirmed reviews ALL

Excellent stay, beautiful hotel. I really like to thank Mr. Umut, Duty Manager for everything he did and he made us feel like at home. We will again come back to this hotel. Greetings from Uzbekistan.

Bonjour Aliev N., Thank you for your wonderful feedback regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you enjoyed your time with us and felt at home, thanks to the efforts of our Duty Manager, Mr. Umut. It is always rewarding to know that our guests appreciate the beauty of our hotel and the services provided. We look forward to welcoming you back on your next visit. Best Regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,620 reviews 9/10 Location
  • 2,260 reviews 7.1/10 Room
  • 2,724 reviews 8.2/10 Service
  • 14 reviews 7.9/10 WiFi
  • 995 reviews 7.9/10 Breakfast
  • 624 reviews 6.6/10 Cleanliness
  • 420 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.