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Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

TripAdvisor rating 3.5/5 178 reviews
Mercure Hotel Frankfurt Eschborn Helfmann Park
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Hotel extras

  • 7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor

  • RELAX Food, Drinks & You - eat, drink and work in comfort

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern hotel rooms with air conditioning and free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Golf course 18 holes (Nearby)
  • Jogging track
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760
eschborn
germany

Tel: +49619696970

Fax: (+49)6196/9697100

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT AIRPORT At 13km / 8.08 miles

  • By train

    FRA RAILWAY STATION At 8km / 4.97 miles

GPS :50.139643, 8.584861

Our accommodations

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in yo ur room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with 2 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 176 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 93 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,342 reviews

tripadvisor

TripAdvisor Rating 3.5/5

178 reviews

Reasonable but need to focus more on wellness

Customer review rating 4.3/5

Susan M. Business - 12/01/2020 Confirmed reviews ALL

Items to improve: lighting in the room (to facilitate working conditions if need to work); no gym facilities; menu has very few options for non-meat eaters. Positives: Friendly; pleasant restaurant area; convenient for our office

Wifi was too bad

Customer review rating 4.3/5

Wei H. Business - 24/11/2019 Confirmed reviews ALL

Wifif signal was too weak for room 322. Had to video chat in bathroom with slightly better signal

Ruth L.

Customer review rating 4.3/5

Ruth L. Business - 15/11/2019 Confirmed reviews ALL

I arrived at the hotel at 3pm and was told that there was no way for me to order food at all - not even through room service. Food would not begin again until 6pm, however in your elevator and in the relax menu in the room you advertise food from 10am right until 1am. For a business hotel this is very bad service. Also no mini bar in the room, not even a bottle of water

Good as usual

Customer review rating 4.3/5

Holger W. Business - 30/09/2019 Confirmed reviews ALL

My latest Trip to Eschbon was again very good and the hotel staff did, once again, a very good job.

Lieber Herr W., vielen Dank dass Sie uns eine super Bewertung dagelassen haben. Es freut uns sehr dass Sie sich so wohl fühlen bei uns. Bis hoffentlich bald. Ihr Team vom Mercure Eschborn Helfmann Park

Dissatisfied due to less value to the customer request

Customer review rating 4.3/5

Mr. S. Friends - 19/09/2019 Confirmed reviews ALL

It was a recommended by our office colleagues to stay in this hotel. I was happy with all my previous stay but this time I was very disappointed, following is the reason. 1. I had to prepare for my workshop and the internet was too slow. Opening the google page was taking about 2 to 3 mins and sometimes no internet connection 2. I called reception concerning to this problem, they said it is working fine for them I can come down and test the internet speed to confirm. I responded it may be working fine at the reception but we have a problem in our room. They replied my be too many guest in the hotel today and causing the internet slow and no technician available in the night. 3. Next day evening the internet was still slow.

Dear Mr. S., thank you for taking the time to rate our house. I am glad that you were basically satisfied with the stay. What I'm not happy about is that you could not do your job because of the internet problem. We have more problems with it in the last day and the external provider is already informed. We hope the internet will work again as soon as possible. We apologize again and hope that you can enjoy your next stay more. See you hopefully soon. Best regards Daniel Butzer - General Manager

Good as usual

Customer review rating 4.3/5

Happy C. Business - 17/07/2019 Confirmed reviews ALL

The service was good as at ally other trips before

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihr Feedback zu Ihrem Aufenthalt vom 09. bis 10. Juli 2019 bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., haben Sie nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schöne Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager
Customer review rating 4.3/5

- Business - 19/06/2019 Confirmed reviews ALL

alles war okay

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Juni 2019 bei uns im Hause. Leider hatten wir Probleme mit unserem Bewertungsportal, so dass Sie meine Rückmeldung etwas verzögert erhalten, ich bitte dies zu entschuldigen. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schönes Wochenende. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Great Breakfast

Customer review rating 4.3/5

Rainer Business - 27/05/2019 Confirmed reviews ALL

The friendlyness of the staff at check in was ok. They were not unfriendly per se; But also I had to ask them myself about Beakfeast (ist in included, when is it, where is it) and also Wifi credentials were not given to me without asking. Usually, all the relevant info is given to the guest without asking. The room itself was clean. The interior was ok but I didn't leave a to comfortable feeling with its greyish colored walls. Overall the stay was OK while the breakfast was a highlight.

Not bad

Customer review rating 4.3/5

Piotr Business - 19/05/2019 Confirmed reviews ALL

Rooms standard very good, lack of English channels in TV.

wear down room, unpolite receptionist

Customer review rating 4.3/5

Anonymous Business - 16/05/2019 Confirmed reviews ALL

via phone I discussed my earlier arrival time. the receptionist on the phone was extremly polite and organized that I can check in earlier (12:30) when i arrived at the hotel there was another person at the front desk. she told that there are no free rooms and it is not ok to check in earlier. i told i prediscussed with their colleague. suddenly there were rooms available. rooms are wear down

Hospitality was awesome , will look forward to Accor again if they can facilitate good and change my card status from Silver to Gold .

Customer review rating 4.3/5

Kumar S. Business - 16/04/2019 Confirmed reviews ALL

My actual stay was from 10th to 24th after two days i come to know need to change Mercure Hotel Frankfurt Eschborn Helfmann Park-1 to other Mercure hotel on 18th due to 4 days holidays . So this part make me inconvenience why i haven't received this information before booking or why Mercure accept the booking until 24th . Change my Card (3…35A) status from Silver to Gold and add additional Bonus point to make me satisfied . Thank you

Dear Mr S., thank you for taking the time to tell us about your experience in our house during your stay. I am sorry that your experience did not meet your expectations. Unfortunately we can’t close our house for online bookings due to technical reasons. You had booked the evening before arrival and because of that it was no longer possible to give you a preliminary information or the offer that you can have the complete stay in our sister hotel Mercure Eschborn Ost 150 meters only away in the street. Please be assured that this behavior does not reflect the service and quality standards, which we address to our house. Our ultimate goal is to provide our guests in all areas - from arrival to departure - always to provide an optimal stay and to ensure a perfect service. Due to your inconvenience and as a sign of our Le Club ACCOR Member appreciation, we would like to generously credit you Le Club points for a further six nights, that means 2.139 points and 1.725 status points. Thank you again for your open opinion, only in this way can we learn and move something in our quality. We hope you will give us the possibility to convince you of our improved service and quality during your next stay! Until then I wish you all the best and remain with best regards Isabella Schroeder Hotel Manager

It's not like a 4-star hotel

Customer review rating 4.3/5

Guoliang P. Business - 08/04/2019 Confirmed reviews ALL

1.chair is no be well 2.no note to me for pay the fee before ,Just stopped my room card.

Dear Mr p., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations. I see in your feedback that we need to act in the friendliness, professionalism and helpfulness of our staff. Please be assured that we set great value on friendliness and service in our hotel and that it is of utmost importance to us that all guests feel welcome during their entire stay. I will discuss your feedback in our department manager meeting today to acting in your mentioned areas immediately and sustainably! Dear Mr p., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! Until then I wish you all the best and remain with kind regards Isabella Schröder Hotel Manager
Customer review rating 4.3/5

Anonymous Business - 03/04/2019 Confirmed reviews ALL

Good as always

Sehr geehrter Herr N., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt letzte Woche bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit und die freundlichen Worte sind für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Natürlich überlesen wir dabei nicht unsere „Entwicklungsfeld“ ;-). Lieber Herr N., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und eine entspannte Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Great location for work

Customer review rating 4.3/5

Tony R. Business - 26/03/2019 Confirmed reviews ALL

Good, no issues polite staff everywhere always on hand to assist as needed. Rooms are clean and functional for a business trip.

Dear Mr R., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I do not cover our "development fields" here, I see in your assessment that we need to act in our breakfast offer. Dear Mr R., thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Until then I wish you all the best and remain with Kind regards Isabella Schroeder Hotel Manager

not safe enough and breakfast not good enough

Customer review rating 4.3/5

M., L. Business - 04/03/2019 Confirmed reviews ALL

Someone steal my bag during breakfast. Canteen is not secure enough.

Good Morning Mr M., we received today your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park from 17.02.2019 to 02.03.2019. I regret very much the experience you made in our house during your stay. Please allow me to express my sincerest apologies. I can understand the uncomfortable feeling you had. We have a video surveillance, which we have also handed over to the police. Also, our employees always try to keep an eye on everything. But we are not liable for any imported items Please be assured that we set great value on safety in our hotel and that It is of utmost importance to us that all guests feel comfortable the hole stay. That you had a bad impression of our breakfast offer, too, means to me that we have urgent need for action and I will discuss your feedback with my restaurant manager to acting immediately and sustainably! We set great value on friendliness and service in our hotel and the utmost importance to us that all guests feel welcome during their entire stay. Dear Mr M., my team and I would be very happy to welcome you back to our house, hopefully to convince you of our hospitality. Until then I wish you all the best and remain with kind regards Isabella Schroeder Hotel Manager

Satisfied

Customer review rating 4.3/5

Damian Business - 27/02/2019 Confirmed reviews ALL

Satisfied

Dear Mr B., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I also see our development fields in your feedback. I will discuss with my team here so that we act directly and sustainably. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabella Schroeder Hotel Manager

Perfect Business Hotel

Customer review rating 4.3/5

Patrice Business - 14/12/2018 Confirmed reviews ALL

Convenient check in check out. All amenities, clean, friendly service--all what one needs.

Dear Patrice H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

good

Customer review rating 4.3/5

S. Business - 20/11/2018 Confirmed reviews ALL

the breakfast buffet gets more sober every year

Dear Pieter S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Smelly bathroom experience

Customer review rating 4.3/5

Anonymous Business - 26/10/2018 Confirmed reviews ALL

My bathroom was very smelly and was not properly cleaned. When I addressed the issue I was let down because the every room was booked. They offered to use room spray to make it bearable. When the staff came to my room she denied to smell anything ...

Dear Roy C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Cigarette smoke smelling in the rooms

Customer review rating 4.3/5

Anonymous Business - 03/10/2018 Confirmed reviews ALL

Cigarette smoke smelling in the rooms

Dear Holger S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager
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