Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

Customer review rating (ALL Rating) 4.1/5 538 reviews

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Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 1
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 2
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 3
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 4
Helfmann-Park 1, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 7 event rooms for up to 200 guests with daylight & skyline views (6th floor)

  • Restaurant RELAX - Food, Drinks & You: Leisurely dining out and working

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern rooms with air-conditioning and free WIFI

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 ESCHBORN
Germany

GPS:50.139643, 8.584861

Telephone
Fax +49 6196 9697100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BALTHASAR

In our "Balthasar" restaurant, you can enjoy both Hessian and international specialties. Indulge in our creations and enjoy them on our summer terrace in the courtyard when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  538 reviews

TripAdvisor Rating  3.5/5  197 reviews

Not a the level

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Lights were missing in the room. Battery off in the TV remote control. Real need of refurbished.

Dear Lionel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandra & Team

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

all ok, except that it is too warm is rooms and airco cannot be controlled

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely and happy weekend Sandra & Team

Disappointing stay – the condition of the rooms leaves a lot to be desired

TripAdvisor rating 1.0/5

TubaLibre TripAdvisor review

One positive aspect is the hotel's location and the comparatively affordable price for a stay, which is certainly a plus for Eschborn. Additionally, there are free parking spaces available over the weekend, which is convenient since the parking garage would otherwise cost a staggering 19 EUR per day. Another advantage is the good shopping options nearby, so you're not dependent on the hotel breakfast. Unfortunately, these positive aspects barely save the day. The rooms are in a deplorable condition—almost disgusting. It seems like they haven’t been renovated for over 10 years. Offering rooms in such a state to guests is simply unacceptable and a strong reason to avoid this hotel in the future. Sticky furniture surfaces, outdated and obsolete TV sets, chipped walls, damaged furniture, and a shower that desperately needs descaling—all of this makes you feel uncomfortable. It feels like the hotel has been abandoned, with the owners just trying to squeeze out the last bit of revenue. The air conditioning, which produced more noise than cooling, added to the negative experience. The only remedy was to open the windows, which wasn't ideal either. And this wasn't just a one-off issue: after rejecting the first room on the 3rd floor due to its condition, the replacement room on the 5th floor was no better. In the end, we left a day early because we simply didn’t feel comfortable.

Big big problem

Customer review rating 0.5/5

Nuno D. Solo - Confirmed reviews ALL

I had a booking until 18h with the hotel. I realized the hotel was full and I was pretty far away thus making it difficult to be there. I called the hotel, asking if I could cancel the reservation, if I had to pay anything at all, and I would be staying in another accor hotel. They told me they were not sure if I was being charged, but that I could come and that they will have a room for me. So I drove 500kms, arrived at midnight, only to be told on the desk the hotel was full, my reservation expired and they had no room for me. I got trully mad and angry and eventually the guy got me a room on the other hotel, on the very same street. I really really hope this won’t happen again. This is unprofessional, ridiculous and idiotic. I took the time to call the hotel and they treated my like nothing. I realized I called for nothing. The only nice and professional guy was Emre. He took the time and did everything he could to help me. I hope this gets sorted and there will need to be consequences.

Dear Nuno, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a small gesture of compensation, we would like to offer you an overnight stay in our hotel free of charge on your next visit to Eschborn. Please book your room directly with me at: sa… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Schumacher-Bazzoli General Manager

Well located and clean, but got wrong info about amenity from attending Receptionist during my stay

Customer review rating 3.0/5

A R. Business - Confirmed reviews ALL

The hotel room was very clean and comfortable to sleep with. The only two issues I had were: 1.) which I only found out upon check-out - the amenities that were in the room, like free bottle of water and a small basket of snacks, I was not able to enjoy/consume them because when I asked the guy in the Reception whom I spoke to over the phone during my stay, told me I have to pay for them if I consume them, even though I told him there was no price list to be found how much each item cost - which is normal if consumables are not free. 2.) The ceiling lights in the foyer, are not working. They are located right next to the shelves and hangers where you have to place/stack or hang your clothes. I had to use my phone's lights to see things properly at night. I tried to inform Reception via hotel's telephone but I got no answer and I forget to inform them in person the following day.

Dear Ronelle A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and all the best Sandra Schumacher-Bazzoli & Team

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Other web-users rate our hotel

  • 110 reviews 8.3/10 Location
  • 298 reviews 5.3/10 Room
  • 263 reviews 8.6/10 Service
  • 7 reviews 5.3/10 WiFi
  • 131 reviews 5.7/10 Cleanliness
  • 118 reviews 8.1/10 Breakfast
  • 108 reviews 6.1/10 Comfort
  • 59 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.