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Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

Customer review rating 4.3/5 1,454 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Hotel Frankfurt Eschborn Helfmann Park
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+ 8 Services

Hotel extras

  • 7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor

  • RELAX Food, Drinks & You - eat, drink and work in comfort

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern hotel rooms with air conditioning and free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Golf course 18 holes (nearby)
  • Jogging track
Business services
  • 13 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 eschborn
germany

Tel: +49619696970

Fax: (+49)6196/9697100

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT AIRPORT At 13km / 8.08 miles

  • By train

    FRA RAILWAY STATION At 8km / 4.97 miles

GPS :50.139643, 8.584861

Our accommodation(s)

The 179 modern rooms at our 4-star Mercure Eschborn Helfmann Park have AC, Wi-Fi and DSL. Many of the standard and privilege rooms have skyline views. One child up to 16 years of age stays for free in In your room. For your stay with family we recommend our spacious family rooms with two separate sleeping areas and connecting door. Your pet is welcome (fee 10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with 2 single bedsNon contractual photo

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

RELAX - FOOD, DRINKS & YOU

Modern ambience and convivial atmosphere make our bar one of the most popular places. Enjoy here our selection of exclusive wines, a coffee, freshly prepared in barista quality or your favorite cocktail.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 176

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 93 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,454 reviews

tripadvisor

TripAdvisor Rating 3.5/5

179 reviews

Nicht wie erwartet

Customer review rating 2.5/5

Elsa Solo - 15/09/2020 Confirmed reviews ALL

The hotel is clean and the team is friendly but it did not meet my expectations. The first thing one sees as you approach the hotel are two dead plants on each side of the entrance. We are currently battling Covid-19 but disinfectant stations at the lifts were empty. There soap dispenser at the sink in my room was likewise. I had to get soap from the shower dispenser every time I wanted to wash my hands. Getting hot milk for breakfast was not so easy.

Good stay

Customer review rating 4.0/5

N R. Business - 02/03/2020 Confirmed reviews ALL

Nice clean and well contained hotel

Good business hotel

Customer review rating 4.5/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

All went smooth

Well located for work

Customer review rating 2.5/5

Sm Business - 20/02/2020 Confirmed reviews ALL

Insufficient lighting in the bedroom. No loyalty card invitation drink voucher provided. TV did not work when I arrived - was sorted when I asked.

Very good location in quite corner of Frankfurt

Customer review rating 4.0/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

.

good stay

Customer review rating 4.0/5

N/a Business - 27/01/2020 Confirmed reviews ALL

overall good stay. Pricey lunch.

Positive Experience, Rooms show too much wear & tear

Customer review rating 3.5/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

Acceptable stay for one night. Lobby bar/restaurant was quite nice, good food, great service. Breakfast was OK, selection felt limited though. Guest room is in need of renovation. I first stayed at this hotel nearly 12 years ago, and have many times since then. The carpet in the rooms was replaced, but none of the furniture. It all shows at least 12 years of usage. Every surface shows scratches and chipped wood.

Reasonable but need to focus more on wellness

Customer review rating 2.5/5

Susan M. Business - 12/01/2020 Confirmed reviews ALL

Items to improve: lighting in the room (to facilitate working conditions if need to work); no gym facilities; menu has very few options for non-meat eaters. Positives: Friendly; pleasant restaurant area; convenient for our office

Wifi was too bad

Customer review rating 3.5/5

Wei H. Business - 24/11/2019 Confirmed reviews ALL

Wifif signal was too weak for room 322. Had to video chat in bathroom with slightly better signal

Ruth L.

Customer review rating 2.0/5

Ruth L. Business - 15/11/2019 Confirmed reviews ALL

I arrived at the hotel at 3pm and was told that there was no way for me to order food at all - not even through room service. Food would not begin again until 6pm, however in your elevator and in the relax menu in the room you advertise food from 10am right until 1am. For a business hotel this is very bad service. Also no mini bar in the room, not even a bottle of water

Good as usual

Customer review rating 4.5/5

Holger W. Business - 30/09/2019 Confirmed reviews ALL

My latest Trip to Eschbon was again very good and the hotel staff did, once again, a very good job.

Lieber Herr W., vielen Dank dass Sie uns eine super Bewertung dagelassen haben. Es freut uns sehr dass Sie sich so wohl fühlen bei uns. Bis hoffentlich bald. Ihr Team vom Mercure Eschborn Helfmann Park

Dissatisfied due to less value to the customer request

Customer review rating 2.0/5

Mr. S. Friends - 19/09/2019 Confirmed reviews ALL

It was a recommended by our office colleagues to stay in this hotel. I was happy with all my previous stay but this time I was very disappointed, following is the reason. 1. I had to prepare for my workshop and the internet was too slow. Opening the google page was taking about 2 to 3 mins and sometimes no internet connection 2. I called reception concerning to this problem, they said it is working fine for them I can come down and test the internet speed to confirm. I responded it may be working fine at the reception but we have a problem in our room. They replied my be too many guest in the hotel today and causing the internet slow and no technician available in the night. 3. Next day evening the internet was still slow.

Dear Mr. S., thank you for taking the time to rate our house. I am glad that you were basically satisfied with the stay. What I'm not happy about is that you could not do your job because of the internet problem. We have more problems with it in the last day and the external provider is already informed. We hope the internet will work again as soon as possible. We apologize again and hope that you can enjoy your next stay more. See you hopefully soon. Best regards Daniel Butzer - General Manager

Good as usual

Customer review rating 4.0/5

Happy C. Business - 17/07/2019 Confirmed reviews ALL

The service was good as at ally other trips before

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihr Feedback zu Ihrem Aufenthalt vom 09. bis 10. Juli 2019 bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., haben Sie nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schöne Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager
Customer review rating 4.5/5

- Business - 19/06/2019 Confirmed reviews ALL

alles war okay

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Juni 2019 bei uns im Hause. Leider hatten wir Probleme mit unserem Bewertungsportal, so dass Sie meine Rückmeldung etwas verzögert erhalten, ich bitte dies zu entschuldigen. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schönes Wochenende. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Unexpected and poor services from such reputed 4 star International hotel

TripAdvisor rating 2.0/5

ujjwaltandulkar Business - 07/08/2018 TripAdvisor review

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

Small rooms, poor breakfast quality- not great for the price

TripAdvisor rating 1.0/5

NesKfee Business - 09/05/2018 TripAdvisor review

I stayed there 2 nights for business purpose. The premium room at special price I booked in advance was not available on my arrival. Instead I got a standard tiny room with bugs - I could move to another standard room after I did complain. No iron or iron board in the room, you must go to the 3rd floor in a Iron room. Not convenient when you are on business trip and stay several nights if you need to iron shirts etc. Breakfast costs a fortune really for such a poor quality and so little choice. Very disappointing. And in the end, I was over charged with the invoice whereas I had to stay in a room of lower standard than the one I originally booked. I complained online to Accor. Noboby never came back to me. I do not recommend at all that hotel- the customer service is absent - you are just a number paying for a room. No matter how bad is the service.

enjjoyed the stop

TripAdvisor rating 4.0/5

IanC1275 Business - 15/07/2017 TripAdvisor review

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

Zimmer

TripAdvisor rating 3.0/5

725samueln Business - 07/07/2017 TripAdvisor review

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

Nice hotel but poor service

TripAdvisor rating 4.0/5

S5596QUphilippeb Business - 16/05/2017 TripAdvisor review

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

1 class stay

TripAdvisor rating 5.0/5

anitaandersen2016 Business - 30/08/2016 TripAdvisor review

1 class service from the staff at the hotel. Always ready to help you if it's needed. Nice room and perfect cleaned. I was missing a bottle opener either in the room or at the buying machine but that's just a little thing to improve. The breakfast was splendid and both the checkin and the checkout went quick.

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