Mercure Hotel & Residenz Frankfurt Messe

Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.3/5 725 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our accommodation(s)

At the 4-star Mercure Hotel & Residenz Frankfurt Messe you can choose a standard, superior, privilege room or privilege suite. For your longer stay we recommend one of our 88 apartments with kitchenette. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  725 reviews

TripAdvisor Rating  3.5/5  848 reviews

finally good room

Customer review rating 3.5/5

Ralf W. Business - Confirmed reviews ALL

A good hotel, only with the room allocation some went wrong, I have 2 times the room could not use because it was not clean. Then I had to decide myself for the waiting time to sit in the Restaurant, I had the impression I should just wait at the reception. Only then I was apparently forgotten there and have asked after 2 hours myself. in the waiting time I would have expected an attention, so I have used my welcome drink voucher.

Before my stay I was in communication with the hotel to combine two bookings. I received conformation and assurance that the booking (each with unique reservation numbers) will be link

Customer review rating 0.5/5

Jacolize G. Business - Confirmed reviews ALL

Before my stay I was in communication with the hotel to combine two bookings - one made via my company and one booked and paid for online privately. I received conformation and assurance that the booking (each with unique reservation numbers) will be linked. I even requested a letter for visa application. Only on check out - when I was asked to pay again for the one night private stay was I informed that my booking was at a different Mercure hotel. Despite sharing booking information with the hotel, and sharing the voucher I received from my online booking, never was it indicated to me that I had mistakingly booked at the wrong hotel. I was then required to pay again, for a room I already paid for. The receptionist assured me that this will be resolved and I will be refunded. Only to be told via email when I got home that this is not possible as I booked at a different hotel and this is now my problem. Really poor customer service. No care for your customers.

good stay

Customer review rating 4.5/5

St Business - Confirmed reviews ALL

But the sauna is still closed!!! For my next trip to Frankfurt I will decide to go to another hotel brand (if the sauna is still closed)

Disappointing.7

Customer review rating 2.0/5

I A. R. Friends - Confirmed reviews ALL

No kettle or coffee No chair or table other than desk. Had to ask for second towel twice. Good shower and sheets .Only one pillow each but cleaning of room good. All in all poor value at 713 euros for a 6 night stay. Not 4 star standard.

Nice breakfast, clean rooms

Customer review rating 4.5/5

Kvtrav Business - Confirmed reviews ALL

I stayed for two nights. Hotel rooms are spacious and clean.

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Other web-users rate our hotel

  • 152 reviews 8/10 Location
  • 353 reviews 6.3/10 Room
  • 279 reviews 8.2/10 Service
  • 11 reviews 7.8/10 WiFi
  • 142 reviews 8.2/10 Breakfast
  • 128 reviews 6.3/10 Cleanliness
  • 80 reviews 4.5/10 Vibe
  • 57 reviews 3.8/10 Value

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