Mercure Hotel & Residenz Frankfurt Messe 4.5 stars

Customer review rating (ALL Rating) 4.3/5 706 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
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Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  706 reviews

Customer review rating 5.0/5

William D. Couples - Confirmed reviews ALL

Dear William D., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mathis Matlé General Manager

Customer review rating 2.0/5

Zainab K. Solo - Confirmed reviews ALL

Dear Zainab K., I would like to offer my sincere apologies for the problems regarding the room, the shower and the AS/C. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Andrea W. Business - Confirmed reviews ALL

Dear Andrea Wilson, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the great remarks on the suite. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Customer review rating 3.0/5

Tomas V. A. Business - Confirmed reviews ALL

Dear Tomas V. A., I would like to offer my sincere apologies for the problems regarding the shower and the housekeeping. That is unacceptable. Please rest assured that I will take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Fanny R. Families - Confirmed reviews ALL

Dear Fanny R., Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Other web-users rate our hotel

  • 235 reviews 9.1/10 Location
  • 447 reviews 6.5/10 Room
  • 392 reviews 7.9/10 Service
  • 16 reviews 7.1/10 WiFi
  • 223 reviews 7.6/10 Breakfast
  • 172 reviews 6.2/10 Cleanliness
  • 119 reviews 7.8/10 Food
  • 41 reviews 8.3/10 Bar

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