Mercure Hotel & Residenz Frankfurt Messe 4 stars

This week I stay in the Radisson Frankfurt because they have gym and sauna open. Really pitty you do not have!

I spent almost 1 year at the Mercure Residenz and I truly enjoyed it. It was hard time due to the Covid-19 pandemic and the related restrictions but the helpful and very friendly attitude of Mercure' staff - I really mean everyone - was extraordinary, and made things much easier.

Overall is a good location, services are really efficient and of good quality. Nevertheless, considering also the limited size of the rooms, a refurbishment is more than welcome: for example, switching carpet with parquet, bigger TV, new bathroom.

Overall rooms were clean , staff very helpful, parking was very expensive and manager did not look very welcoming, very noisy on Monday morning because of construction , rooms not suitable for allergic persons my son was coughing

Hotel was originally booked because of a congress at the Messe, which was cancelled. For that purpose the hotel would have been great. The personal stay with a voucher however, in Covid times, was somewhat disappointing since the bar and restaurant and even room service closed at odd times, contrary to the website information. At least when you close all your services much earlier, let your guests know well in advance via clear signs in the lobby or elevator so they can anticipate this. We were back, on purpose, around 22:10, so well before official closing of bar and room service (22:30) on Saturday so that we could order a bottle of wine for the room. Nothing was possible A very long and nasty story later, the whole hotel experience was ruined really. Wish staff had been more helpful to begin with on this matter.

I booked Novotel Frankfurt using my Accor membership, i was sent an email after to say the Novotel was unavailable but my booking had been changed to Mercure which is nearby the Novotel originally booked. I filled out the online check in procedure and my card was blocked for €130 to cover the room and check in, a conformation email was sent to my inbox. On arrival to Mercure i was asked to fill in an id form and present my payment card again. I told the staff that i had already done online check in, but they said they did not have it on their system. i filled out the id form and gave them my payment card. When i checked out the next morning i was again asked to fill out the same form i had filled on check in, i questioned this, they looked through some folders and eventually found my form from check in. Again they asked for my payment card, again i told them i had already gone through online check in and they had my payment details. By the time i had checked out 3x other guests had managed to check out at the desk next to me without any problems. Altogether an administration disaster from the start when i booked a hotel and was then sent to a different hotel which became a check in, and check out nightmare.

The only thing I did not like is the charge of the phone..it was too high. For the rest, I would have liked to have a double bed, and a bigger kitchen. But other than that I do not have anything else to say!

The overall experience was very good. I am satisfied with the help that I received from the hotel staff. I had one frustrating situation which made me put 8/10 instead of 10. During my last day, the cleaning staff was coming to my room 3 times before the time that I was supposed to check out. I had to get out of the shower to explain that I am still in the room. I believe that it is possible to tell the cleaning staff when the person leaves the room not to bother them every hour. It made me feel like I should leave as soon as possible because she has to do her job.

Overall no pleasant or unpleasant surprises. However, there were 2 things that stood out as rather negative: - The room was quite hot and stiffling inside and the AC didn't help (it was working quite poorly). - In the bar area, the signal is very poor, which makes paying with card almost impossible.

Personal service good and convenient.

The staff are very helpful and efficient. The hotel is clean. There is a good choice for breakfast. The only thing would be that it would be nice to have normal duvet covers rather than single duvets on double beds.

My experience was fine. There are a few things that could be improved. I would try a new hotel before coming back to the Mercure.

It was a very good hotel to stay on. Thanks

Everything was fine

Nice food, clean, coffe maker didn't work and it was too hot