Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.3/5 4,193 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel & Residenz Frankfurt Messe
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+ 21 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 frankfurt am main
germany

Fax: (+49)69/79261606

Check-in from 15h00

Check out up to 12h00

  • S3 S4 S5 S6:  S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION:  17 KUHWALDSTRASSE

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.32 miles

  • By car

    A648 HIGHWAY EXIT TO A5 AND A3 At 2km / 1.25 miles

  • By train

    FRANKFURT WEST At 1km / 0.62 miles

  • By train

    HAUPTBAHNHOF At 1.9km / 1.18 miles

GPS:50.116781, 8.638955

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our accommodation(s)

At the 4-star Mercure Hotel & Residenz Frankfurt Messe you can choose a standard, superior, privilege room or privilege suite. For your longer stay we recommend one of our 88 apartments with kitchenette. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,193 reviews

TripAdvisor Rating 3.5/5

842 reviews

Fine

Customer review rating 2.5/5

Anonymous Business - 07/12/2021 Confirmed reviews ALL

The long-term apartments at the Mercure are clean and furbished with all the essentials you would need. However, they are also very small and the furniture is relatively old and the bathroom has seen better days. As I said, it is very clean, however everything just seems worn out. There is no light on the ceiling and the smallish balcony window does not let in a lot of light, therefore it is fairly dark. The Wifi is fine, but if you have to work from there, get ready for some frozen meetings;) All in all, I would suggest to take your money elsewhere. Sorry, Mercure, but 80's style mini-apartments are not the way to go - it is 2021!

Customer review rating 5.0/5

Nataliia Business - 06/12/2021 Confirmed reviews ALL

super

Customer review rating 1.0/5

Joaquim S. Business - 04/12/2021 Confirmed reviews ALL

Lack of slot to have breakfast (only before 7 am or after 8.45). At 7 am start big noise of hammers. The heating system in the room didn’t work. Very bad experience.

Nice room

Customer review rating 4.5/5

Panagiotis K. Business - 21/11/2021 Confirmed reviews ALL

Cozy, nice breakfast, good customer support

Dear Panagiotis Theodoros K., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

estancia agradable

Customer review rating 4.0/5

Eladio M. Business - 31/10/2021 Confirmed reviews ALL

Satisfatoria

Good stay

Customer review rating 5.0/5

Rrr Business - 14/10/2021 Confirmed reviews ALL

I really like it, the personal is very friendly and take care of everything. The food is delicious

Good stay

Customer review rating 4.5/5

Georgios Families - 29/09/2021 Confirmed reviews ALL

Very nice

Good stay. Billing error was fixed.

Customer review rating 4.0/5

Richard Business - 29/09/2021 Confirmed reviews ALL

Good first stay in the hotel on a 2 night business trip. Comfortable and clean room. For some reason the rates that were Pre-booked and prepaid were transferred incorrectly to the hotel, so I was initially asked to pay more - but the front desk was able to fix this in about 5 minutes. Would stay again.

Just the quietness I needed

Customer review rating 4.5/5

P. Business - 22/09/2021 Confirmed reviews ALL

After a hectic and stressful week in Germany, spending two days at this hotel provided the necessary calmness. The breakfast solution was interesting, especially as the waiters forgot some of my orders, but beyond that the hotel personnel were friendly and helpful, the room was very clean and let me repeat again: quiet.

Dear Negyesi P., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Pleasant experience

Customer review rating 4.5/5

Mohammad A. Families - 06/09/2021 Confirmed reviews ALL

Staff was very welcoming and provided best assistance

Dear Mohammad A. a., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Very happy

Customer review rating 5.0/5

Anonymous Business - 23/08/2021 Confirmed reviews ALL

Im visiting Mercure Hotel every time when Im in Frankfurt. Im very happy there

Decent hotel, not so great service from one staff member!

TripAdvisor rating 3.0/5

Jim K 16/08/2021 TripAdvisor review

We stayed two nights in a superior room with a double bed and a sofa bed, it was spacious and the beds comfortable enough, though the air conditioning didn't seem to be working - it made noise when turned on but the air coming out was not cold. The restaurant was good - the food in the evening was excellent, with very generous portions, and the staff friendly and attentive. Check-in was good, with a warm welcome, but the man who worked on the reception at night was extremely unfriendly. At check-in we were given vouchers for 3 items from the snack area in reception, but when I went to redeem them he angrily refused, saying we should never have been given the voucher as we hadn't paid an additional 20 euros at check-in - it was hardly our fault that a mistake like that had been made, but he seemed determined to blame me! He was similarly unfriendly when my key card stopped working and needed to be reset, again something that I couldn't really help. The car park is a bit overpriced at 25€ a night, have stayed at other Mercure and Accor hotels on this journey where it has been less than half that. If you have a car it might be worth looking for nearby street parking as it's a fairly quiet area.

Nice corner suite

TripAdvisor rating 5.0/5

DarkHorseParis Family - 05/08/2021 TripAdvisor review

Very comfortable suite on the fifth floor, with a balcony overlooking the garden at the back. Quiet, because not on the road. Coffee machine, minibar, two bathrooms, very light and spacious. It’s not in the centre of town. Another positive: free parking around the hotel if you look carefully.

Very comfortable suite

Customer review rating 4.5/5

Adam Families - 03/08/2021 Confirmed reviews ALL

We were moved to the Mercure because the Novotel had a water problem. We got a suite, which was great for the three of us. It had a little balcony overlooking the garden and it was quiet (not on the road side). We did not have breakfast and didn’t use the other facilities of the hotel but the room was great.

Dear Adam S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice people

Customer review rating 4.5/5

Charles M. M. Solo - 24/07/2021 Confirmed reviews ALL

Always great

Dear Charles M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good experience

TripAdvisor rating 4.0/5

EdwardRatchett Couples - 29/10/2019 TripAdvisor review

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our welcoming and the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Olaf Schneider General Manager

Bad experience

TripAdvisor rating 1.0/5

Companion27774008478 Couples - 19/04/2019 TripAdvisor review

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

Good location

TripAdvisor rating 4.0/5

811adrienm Solo travel - 22/11/2017 TripAdvisor review

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

Biz as usual, don't expect more!

TripAdvisor rating 3.0/5

iboy003 Business - 21/11/2017 TripAdvisor review

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

Wonderful stay

TripAdvisor rating 5.0/5

711gerganap Solo travel - 06/06/2017 TripAdvisor review

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

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