Mercure Hotel & Residenz Frankfurt Messe 4 stars

Always great

After a long break, it was a very nice stay again.

I have spent many months at the Mercure, in an apartment mostly during the toughest pandemic time, and the stuff, all of them, were always been supportive and helpful. I really appreciate that and I can't give the Mercure less that 10/10.

- There are no office chairs even though it is a residence meant for business purposes - There are no couches - The blinders let a LOT of light in at night, which speaks volumes about the overall incompetency of this place. Like, you don’t need to be Renzo Piano to pick blinders that cover completely a window. which is made particularly annoying by the fact you have small lampposts on all night outside people’s windows - The room gets really hot even without the heating being on. This makes it really hard to sleep at night - Weekly room cleaning can be especially sloppy, and the cleaning people rude (in particular a portly woman with short black hair) - There is no noise isolation between rooms or the outside world - Pretty much every appliance is somehow broken. The electric kettle leaks water. - Kitchenette has the smallest existing pottery, making it impossible to cook anything other than a salad - Noises from the train station can be easily heard even with the window closed - Water from the tap comes out warm and one has to keep it running for several minutes before it becomes cold All of which is acceptable if one is staying for a night or two and paying little. But if you stay there for some months it is unbearable. The difference between this residence and Apartment Reisidenz is stark, in all regards.

easy

Unfortunately, due to the Covid-19 pandemic I had to leave the residence and get back to my home country for a while. The only thing I feel to say is that my permanence in the residence during the first wave of this terrible virus (since March 2020 until October 2020) was absolutely great. We received all support possible by all Mercure staff involved, everyone was always happy to help, kind and supportive. Huge thanks to you all.

The location of the hotel is perfect. I was surprised how warm and helpful all staff at the hotel is, they always listen and try to accommodate you as much as possible.

Very dark, with a very bad kitchenet, very small and looked quite dirty.

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Hotel staff was not friendly at all. Just friendly towards local German Guest. Band attitude to other tourist. Front desk staff need to be more courteous to foreign guest who have language barrier. Guest come from different parts of the world and different cultures which must be respected by the hotel staff.

Large and clear room and bathroom, comfortable bad, good services. Personal very polite. Too hard to find this hotel, location is far from the city center and ZOB and HBf. But there are 17 tram and U-bahn near.