Mercure Hotel & Residenz Frankfurt Messe 4.5 stars

Customer review rating (ALL Rating) 4.4/5 571 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
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Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  571 reviews

Customer review rating 3.5/5

Arsen A. Business - Confirmed reviews ALL

The hotel otself is good, but there should be nore flexibulity when room change is requested due to the noise from the bar and the street.

Dear Arsen A., Thank you for your visit, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Tobias O. P. Business - Confirmed reviews ALL

I have visited the hotel a couple of times over the years in correlation with the Ambiente fair. I have seen a drastic improvement for the restaurant and bar area. Food and drinks are much better. I was very empressed with the food especially. Only comment I have is that I would encourage the bar staff to use fresh squeezed lemon juice and similar instead of pre-mixed store bought mixers. A small thing that make a big difference with a cocktail experience. Please also remember the egg white in cocktails such as Sour cocktails.

Dear Tobias O. P., It is always our pleasure to have you as our guest. Thank you for your visit, the positive feedback, and also for your suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

Michael I. Business - Confirmed reviews ALL

This was our third visit to Mercure and it was wonderful as always. Our compliments to the front desk and restaurant staff for being so kind and welcoming, we look forward to staying again in the future!

Dear Michael I., It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category and the great remarks on the collleagues. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Customer review rating 5.0/5

David R. Business - Confirmed reviews ALL

Alles prima

Lieber David R., es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Und wir freuen uns sehr darüber, dass wir Sie mit unserem Service überzeugen konnten und Sie sich bei uns rundum wohl gefühlt haben. Es tut gut zu wissen, dass wir unseren hohen Anspruch an Gastfreundschaft erfüllen konnten. Auch im Namen meines Teams bedanke ich mich für die Bestnoten in allen Kategorien und das "Alles top"-Resümee. Nun hoffen wir, dass Sie uns bald wieder besuchen und es uns dann abermals gelingen wird, Ihnen einen angenehmen Aufenthalt zu ermöglichen. Bis dahin mit den besten Grüßen, Ihr Mathis Matlé General Manager

Customer review rating 4.5/5

Bastiaan V. G. Friends - Confirmed reviews ALL

The hotel is located a bit outside of the city center, but the location is very calm. We enjoyed the terrace and restaurant, which were both really nice. Rooms were spacious and well-maintained. Breakfast is really good, and especially enjoyed the eggs made on demand by the staff.

Dear Bastiaan V. G., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Other web-users rate our hotel

  • 239 reviews 9/10 Location
  • 423 reviews 6.9/10 Room
  • 378 reviews 7.7/10 Service
  • 15 reviews 7.3/10 WiFi
  • 207 reviews 7.8/10 Breakfast
  • 166 reviews 6.5/10 Cleanliness
  • 104 reviews 8/10 Food
  • 36 reviews 8.5/10 Bar

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