Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 482 reviews

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Mercure Hotel & Residenz Frankfurt Messe - Image 1
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Voltastr. 29, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Telephone
Fax +49 69 79261606

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  482 reviews

TripAdvisor Rating  3.5/5  870 reviews

Terrible service and amenities

Customer review rating 0.5/5

Tony A. Couples - Confirmed reviews ALL

1 x towel per room as a couple. 2 pathetic pillows. 1 small doona/blanket, when asked for another one a charge of 4 euro to bring it it to your room. Terrible service

Dear Mr. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

Absolutely "no-go" price to quality performance

Customer review rating 1.5/5

Gast Business - Confirmed reviews ALL

During 5 days of stay: No additional bottle of water, only 3 coffee capsules... The price per night was more than 300 Euro. The rooms are old and worn out.

Dear Ms. S., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experience with xour room and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Located notFarFrom the train station

Customer review rating 5.0/5

Joleen N. Couples - Confirmed reviews ALL

Stayed in Zurich 3 nights and at Hotel Glockenhof. This hotel was very clean and the concierge and front desk staff very friendly and helpful. Ms Kis (front desk) gave excellent recommendations for a few restaurants in Altatadt- walking distance from the hotel! Would highly recommend this hotel!

Dear Ms. N., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mathis Matlé General Manager

well located but poor experience

Customer review rating 3.0/5

Christophe M. Business - Confirmed reviews ALL

320 EUR/night for a standard room worth 100 EUR: pure congress effect ! No separate toilet from the bathroom Poor breakfast people at the reception not putting the company clothes supposed to be delivered in our room

Dear Mr. M., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experience with your room, the breakfast and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Good location for the Messe

Customer review rating 3.0/5

Kenny Business - Confirmed reviews ALL

Good contact and nice people, but big problem with no hot water in a lot of rooms, some rooms had no water at all when we cheked in. the personal were aware of the problem but still we were getting the rooms. That is not what we had expected.

Dear Mr. A., I would like to offer my sincere apologies for the problems regarding the hot water/water. Please rest assured that I will look into this and take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

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Other web-users rate our hotel

  • 246 reviews 8.6/10 Location
  • 423 reviews 6.4/10 Room
  • 321 reviews 8/10 Service
  • 11 reviews 8.7/10 WiFi
  • 223 reviews 7.9/10 Breakfast
  • 176 reviews 6.7/10 Cleanliness
  • 42 reviews 8.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.