Mercure Hotel & Residenz Frankfurt Messe 4.5 stars

Customer review rating (ALL Rating) 4.3/5 691 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
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Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  691 reviews

Customer review rating 2.5/5

Agnese S. Business - Confirmed reviews ALL

Very dirty and dated room. Also very hot in the room even with outside temperature being only slightly above +20 degrees. Would not recommend to stay in the residenz building, maybe the hotel is better but at least where I was put it was pretty terrible.

Dear Agnese S., I would like to offer my sincere apologies for the problems regarding the room and the housekeeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé General Manager

Customer review rating 4.5/5

Toni D. Business - Confirmed reviews ALL

Gutes Business Hotel

Lieber Toni D., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die positive Bewertung und das zufriedene Resümee. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt bei uns zu bewerten. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Mathis Matlé General Manager

Customer review rating 0.5/5

Amit T. Business - Confirmed reviews ALL

Didn’t expect this from accor the hotel is located in 2 parts across the road one building has reception there is no proper ramp to slide up heavier luggage for 3 days no one even bothered to clean / set the room and bathroom It was quite unlike accor hotels avoid this property

Dear Amit T., Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. I can assure you that two or more buildings are not uncommon in hotel complexes. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Customer review rating 4.0/5

Saju J. Business - Confirmed reviews ALL

The room was too hot and the AC was not working. Also, there were no AC remote available. Other than AC, it was all good and comfortable.

Dear Saju J., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay with us. We hope to welcome you as our guest soon again. Best regards, Mathis Matlé General Manager

Customer review rating 3.5/5

Jerome J. Business - Confirmed reviews ALL

not so good this time , services degressing especially in the breakfast room section ,

Dear Jerome J., It is always our pleasure to have you as our guest. But I sincerely apologize for the deficiencies regarding our (breakfast) service caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again . Best regards, Mathis Matlé General Manager

Other web-users rate our hotel

  • 239 reviews 9.1/10 Location
  • 447 reviews 6.5/10 Room
  • 389 reviews 8.1/10 Service
  • 16 reviews 7.1/10 WiFi
  • 222 reviews 7.7/10 Breakfast
  • 169 reviews 6.2/10 Cleanliness
  • 116 reviews 7.8/10 Food
  • 40 reviews 7.8/10 Bar

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