Mercure Hotel & Residenz Frankfurt Messe 4 stars

Very dark, with a very bad kitchenet, very small and looked quite dirty.

Good stay

Rooms and bathrooms were good. The hotel is clean. However, breakfast and restaurant did not satisfy me. The breakfast with cheese plate resembled to a hostel with 2 different type of low quality sliced cheese and fresh cheese.

Very good service nice staff as always

Very good.

This week I stay in the Radisson Frankfurt because they have gym and sauna open. Really pitty you do not have!

I spent almost 1 year at the Mercure Residenz and I truly enjoyed it. It was hard time due to the Covid-19 pandemic and the related restrictions but the helpful and very friendly attitude of Mercure' staff - I really mean everyone - was extraordinary, and made things much easier.

Overall is a good location, services are really efficient and of good quality. Nevertheless, considering also the limited size of the rooms, a refurbishment is more than welcome: for example, switching carpet with parquet, bigger TV, new bathroom.

Overall rooms were clean , staff very helpful, parking was very expensive and manager did not look very welcoming, very noisy on Monday morning because of construction , rooms not suitable for allergic persons my son was coughing

Hotel was originally booked because of a congress at the Messe, which was cancelled. For that purpose the hotel would have been great. The personal stay with a voucher however, in Covid times, was somewhat disappointing since the bar and restaurant and even room service closed at odd times, contrary to the website information. At least when you close all your services much earlier, let your guests know well in advance via clear signs in the lobby or elevator so they can anticipate this. We were back, on purpose, around 22:10, so well before official closing of bar and room service (22:30) on Saturday so that we could order a bottle of wine for the room. Nothing was possible A very long and nasty story later, the whole hotel experience was ruined really. Wish staff had been more helpful to begin with on this matter.

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!