I really like it, the personal is very friendly and take care of everything. The food is delicious

Very nice

Good first stay in the hotel on a 2 night business trip. Comfortable and clean room. For some reason the rates that were Pre-booked and prepaid were transferred incorrectly to the hotel, so I was initially asked to pay more - but the front desk was able to fix this in about 5 minutes. Would stay again.

After a hectic and stressful week in Germany, spending two days at this hotel provided the necessary calmness. The breakfast solution was interesting, especially as the waiters forgot some of my orders, but beyond that the hotel personnel were friendly and helpful, the room was very clean and let me repeat again: quiet.

Staff was very welcoming and provided best assistance

Im visiting Mercure Hotel every time when Im in Frankfurt. Im very happy there

We stayed two nights in a superior room with a double bed and a sofa bed, it was spacious and the beds comfortable enough, though the air conditioning didn't seem to be working - it made noise when turned on but the air coming out was not cold. The restaurant was good - the food in the evening was excellent, with very generous portions, and the staff friendly and attentive. Check-in was good, with a warm welcome, but the man who worked on the reception at night was extremely unfriendly. At check-in we were given vouchers for 3 items from the snack area in reception, but when I went to redeem them he angrily refused, saying we should never have been given the voucher as we hadn't paid an additional 20 euros at check-in - it was hardly our fault that a mistake like that had been made, but he seemed determined to blame me! He was similarly unfriendly when my key card stopped working and needed to be reset, again something that I couldn't really help. The car park is a bit overpriced at 25€ a night, have stayed at other Mercure and Accor hotels on this journey where it has been less than half that. If you have a car it might be worth looking for nearby street parking as it's a fairly quiet area.

Very comfortable suite on the fifth floor, with a balcony overlooking the garden at the back. Quiet, because not on the road. Coffee machine, minibar, two bathrooms, very light and spacious. It’s not in the centre of town. Another positive: free parking around the hotel if you look carefully.

We were moved to the Mercure because the Novotel had a water problem. We got a suite, which was great for the three of us. It had a little balcony overlooking the garden and it was quiet (not on the road side). We did not have breakfast and didn’t use the other facilities of the hotel but the room was great.

Always great

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!