Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.3/5 554 reviews

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Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4
Voltastr. 29, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Telephone
Fax +49 69 79261606

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  554 reviews

TripAdvisor Rating  3.6/5  870 reviews

Staff friendly and helpful

Customer review rating 3.5/5

Judith B. Business - Confirmed reviews ALL

Dar Judith B., Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement regarding the first room/the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Good overall experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Robin S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your great remarks on the staff to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Cathy S., Thank you very much for your visit and the positive feedback. I do acknowledge, however, that there is still “room for improvement”. Please be assured that we will discuss it within our local team and that we will try our best to improve even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Mathis Matlé General Manager

Bad service

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Dear Issam Jbelly, Thank you very much for your visit. We regret that your experience with our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Good stay

Customer review rating 5.0/5

Edvinas Solo - Confirmed reviews ALL

Dear Edvinas, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 253 reviews 8.6/10 Location
  • 452 reviews 6.7/10 Room
  • 359 reviews 8.2/10 Service
  • 8 reviews 8.8/10 WiFi
  • 246 reviews 7.8/10 Breakfast
  • 190 reviews 6.7/10 Cleanliness
  • 106 reviews 7.4/10 Food
  • 49 reviews 7.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.