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Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating 4.3/5 3,957 reviews

ALLSAFE approved hotel

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Mercure Hotel & Residenz Frankfurt Messe
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+ 21 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 frankfurt am main
germany

Tel: +496979260

Fax: (+49)69/79261606

Check-in from 15h00

Check out up to 12h00

  • S3 S4 S5 S6 :  S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION :  17 KUHWALDSTRASSE

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.32 miles

  • By car

    A648 HIGHWAY EXIT TO A5 AND A3 At 2km / 1.25 miles

  • By train

    FRANKFURT WEST At 1km / 0.62 miles

  • By train

    HAUPTBAHNHOF At 1.9km / 1.18 miles

GPS :50.116781, 8.638955

Our accommodation(s)

At the 4-star Mercure Hotel & Residenz Frankfurt Messe you can choose a standard, superior, privilege room or privilege suite. For your longer stay we recommend one of our 88 apartments with kitchenette. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Standard Room with Double Bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with Double Bed, overlooking the courtyard

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with Twin Beds, overlooking the courtyard

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 Queen-Size Bed

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

RELAX FOOD DRINKS AND YOU

Type of cuisine: International

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

RELAX - FOOD, DRINKS & YOU

It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,957 reviews

tripadvisor

TripAdvisor Rating 3.5/5

838 reviews

Great stay in a fine place run by kind and competent people

Customer review rating 5.0/5

Clara Solo - 03/06/2021 Confirmed reviews ALL

I have spent many months at the Mercure, in an apartment mostly during the toughest pandemic time, and the stuff, all of them, were always been supportive and helpful. I really appreciate that and I can't give the Mercure less that 10/10.

Sloppy - Low Effort Everything

Customer review rating 1.5/5

L. B. Business - 09/05/2021 Confirmed reviews ALL

- There are no office chairs even though it is a residence meant for business purposes - There are no couches - The blinders let a LOT of light in at night, which speaks volumes about the overall incompetency of this place. Like, you don’t need to be Renzo Piano to pick blinders that cover completely a window. which is made particularly annoying by the fact you have small lampposts on all night outside people’s windows - The room gets really hot even without the heating being on. This makes it really hard to sleep at night - Weekly room cleaning can be especially sloppy, and the cleaning people rude (in particular a portly woman with short black hair) - There is no noise isolation between rooms or the outside world - Pretty much every appliance is somehow broken. The electric kettle leaks water. - Kitchenette has the smallest existing pottery, making it impossible to cook anything other than a salad - Noises from the train station can be easily heard even with the window closed - Water from the tap comes out warm and one has to keep it running for several minutes before it becomes cold All of which is acceptable if one is staying for a night or two and paying little. But if you stay there for some months it is unbearable. The difference between this residence and Apartment Reisidenz is stark, in all regards.

nice people

Customer review rating 4.5/5

Charles Business - 09/01/2021 Confirmed reviews ALL

easy

Dear Charles M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Excellent location and very professional support

Customer review rating 4.5/5

Clara Business - 08/01/2021 Confirmed reviews ALL

Unfortunately, due to the Covid-19 pandemic I had to leave the residence and get back to my home country for a while. The only thing I feel to say is that my permanence in the residence during the first wave of this terrible virus (since March 2020 until October 2020) was absolutely great. We received all support possible by all Mercure staff involved, everyone was always happy to help, kind and supportive. Huge thanks to you all.

Dear Clara C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Pleasant

Customer review rating 4.5/5

Anonymous Business - 03/01/2021 Confirmed reviews ALL

The location of the hotel is perfect. I was surprised how warm and helpful all staff at the hotel is, they always listen and try to accommodate you as much as possible.

Dear Sanja M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Bad

Customer review rating 0.5/5

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Very dark, with a very bad kitchenet, very small and looked quite dirty.

Good stay

Customer review rating 5.0/5

Rocco Business - 05/10/2020 Confirmed reviews ALL

Good stay

During corona times ok

Customer review rating 3.5/5

Anonymous Business - 01/10/2020 Confirmed reviews ALL

Rooms and bathrooms were good. The hotel is clean. However, breakfast and restaurant did not satisfy me. The breakfast with cheese plate resembled to a hostel with 2 different type of low quality sliced cheese and fresh cheese.

Great stay in the hotel

Customer review rating 5.0/5

Musie S. Families - 24/09/2020 Confirmed reviews ALL

Very good service nice staff as always

Good stay

Customer review rating 4.0/5

Anonymous Business - 04/09/2020 Confirmed reviews ALL

Very good.

Dear Filipe M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently looking into getting a new door lock system with RFID cards, this should resolve the problem with the magnetic stripe cards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olaf Schneider

Except that the gym and sauna was closed everything was fine

Customer review rating 3.5/5

Anonymous Business - 01/09/2020 Confirmed reviews ALL

This week I stay in the Radisson Frankfurt because they have gym and sauna open. Really pitty you do not have!

Great location

Customer review rating 4.0/5

Clara Business - 31/08/2020 Confirmed reviews ALL

I spent almost 1 year at the Mercure Residenz and I truly enjoyed it. It was hard time due to the Covid-19 pandemic and the related restrictions but the helpful and very friendly attitude of Mercure' staff - I really mean everyone - was extraordinary, and made things much easier.

Good stay, refurbishment needed

Customer review rating 3.5/5

Alessandro Business - 21/08/2020 Confirmed reviews ALL

Overall is a good location, services are really efficient and of good quality. Nevertheless, considering also the limited size of the rooms, a refurbishment is more than welcome: for example, switching carpet with parquet, bigger TV, new bathroom.

Did not feel very well welcomed by hotel management

Customer review rating 2.5/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

Overall rooms were clean , staff very helpful, parking was very expensive and manager did not look very welcoming, very noisy on Monday morning because of construction , rooms not suitable for allergic persons my son was coughing

During Covid beware of closed services

Customer review rating 3.0/5

Nicolee Couples - 21/07/2020 Confirmed reviews ALL

Hotel was originally booked because of a congress at the Messe, which was cancelled. For that purpose the hotel would have been great. The personal stay with a voucher however, in Covid times, was somewhat disappointing since the bar and restaurant and even room service closed at odd times, contrary to the website information. At least when you close all your services much earlier, let your guests know well in advance via clear signs in the lobby or elevator so they can anticipate this. We were back, on purpose, around 22:10, so well before official closing of bar and room service (22:30) on Saturday so that we could order a bottle of wine for the room. Nothing was possible A very long and nasty story later, the whole hotel experience was ruined really. Wish staff had been more helpful to begin with on this matter.

Good experience

TripAdvisor rating 4.0/5

EdwardRatchett Couples - 29/10/2019 TripAdvisor review

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our welcoming and the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Olaf Schneider General Manager

Bad experience

TripAdvisor rating 1.0/5

Companion27774008478 Couples - 19/04/2019 TripAdvisor review

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

Good location

TripAdvisor rating 4.0/5

811adrienm Solo travel - 22/11/2017 TripAdvisor review

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

Biz as usual, don't expect more!

TripAdvisor rating 3.0/5

iboy003 Business - 21/11/2017 TripAdvisor review

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

Wonderful stay

TripAdvisor rating 5.0/5

711gerganap Solo travel - 06/06/2017 TripAdvisor review

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

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