Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 833 reviews

Hotel extras

  • An ALLSAFE certified hotel

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

At the 4-star Mercure Hotel & Residenz Frankfurt Messe you can choose a standard, superior, privilege room or privilege suite. For your longer stay we recommend one of our 88 apartments with kitchenette. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  833 reviews

TripAdvisor Rating  3.5/5  854 reviews

Functional Hotel near the Expo venue

TripAdvisor rating 3.0/5

iksonm Business - TripAdvisor review

An Ideal No frills place Near the Expo Venue. Friendly Front Office staff, excellent housekeeping, Clean Sheets. The Hotel has provision of Ironing and Kettle if required, regriegeator and Lockers in the room. Room I stayed had a Balcony attached to it should we need some Fresh Air. The lobby level restaurant is moderately priced and Has some good options of food. Conveniently located near the Expo Venue, with access with trams and walking as well.

Dear iksonm, On behalf of my entire team as well as on a personal note, I would like to thank you for the great remarks on the staff, the house-keeping aND THE RESTAURANT: We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé; Assistant General Manager

efficient hotel for business guests

Customer review rating 4.0/5

Joseph A. Business - Confirmed reviews ALL

clean rooms, great location, very efficient and friendly stuff.

Dear Mr. A., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Frankfurt Messe, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the stuff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Mathis Matlé Assistant General Manager

Good facilities & excellent service

Customer review rating 5.0/5

Luis L. Business - Confirmed reviews ALL

Hotel is well located, room was really clean and comfortable, good food and staff service & attention was excellent.

Dear Mr. L. Trejo, Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mathis Matlé Assistant General Manager

Not so good. Wouldn’t stay again

TripAdvisor rating 3.0/5

traceyh322 TripAdvisor review

We stayed here to visit the Xmas markets, which were around a half hour walk away. The rooms are decent enough. We had a lovely meal in the restaurant, and decided after being out all day that we’d go again the following day, only to find it shut. And no room service either, no shops or restaurants nearby either so we were truly stuck. That’s not good. On this alone, I would not recommend staying here. Food and beverages should be available in a large hotel like this at all times. Not even water was supplied. Also no kettle or anything in the room which they apparently removed during covid and clearly don’t want to put back, still riding on the whole covid issue as an excuse. If it were a valid excuse, we would not have been there 🤷‍♀️

Dear traceyh322, I would like to offer my sincere apologies for the limited offers a few month ago and for the problems regarding the service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Mathis Matlé, Assistant General Manager

Thanks Philip from Technical team

TripAdvisor rating 5.0/5

791saifd TripAdvisor review

Special thanks to Philip from Technical Team He found my wallet and dropped it to reception I thought I will never find it again !! Because of what he did I will definitely book again with Mercure!! The Hotel and location is nice Everything is nearby Rewe supermarket is 200M away Overall everything was good

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Other web-users rate our hotel

  • 221 reviews 8.7/10 Location
  • 471 reviews 6.6/10 Room
  • 350 reviews 8.3/10 Service
  • 14 reviews 8/10 WiFi
  • 219 reviews 7.9/10 Breakfast
  • 173 reviews 6.3/10 Cleanliness
  • 114 reviews 4.1/10 Vibe
  • 74 reviews 3.8/10 Value

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