Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.1/5 168 reviews

Mercure Hotel Frankfurt Eschborn Ost - Image 1
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Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  168 reviews

TripAdvisor Rating  3.5/5  354 reviews

Ease, peace, best !

Customer review rating 5.0/5

Ranjith A. Business - Confirmed reviews ALL

Stayed here for a busines trip. The receptionists were super friendly, helpful and spoke english.

Dear Mr A., Thank you very much for this kind review. It is heartening to hear that your time at Mercure Hotel Frankfurt Eschborn Ost was so satisfying. We are thrilled that you found our receptionists to be friendly and helpful, and their proficiency in English made communication smooth for you. Our team strives to provide a welcoming atmosphere for all our guests, and it's rewarding to know we succeeded during your business trip. We look forward to seeing you again soon. Best regards, Oliver P. Sattelhak, General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

It was a good stay like the previous stays I have had. One exception though, a small thing but I wonder why: I did not receive at all a coupon for a complimentary drink, which has always been in the weeks prior. But I did not ask Reception about it.

Mixed experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Pros: price, generally clean, good breakfast, location with car good, lots of hot water, close to Lidl and small town restaurants. Cons: too far a walk to subway, taxis can't find you since there are 2 Mercures within 300M, tourist groups slow elevators

Dear Mr B., Thank you for taking the time to share your review. We are delighted that you appreciated the affordability, the overall cleanliness and our extensive hot and cold buffet breakfast featuring regional specialties during your stay. It is wonderful to know that our location was convenient for your travels by car, and that you enjoyed the proximity to local amenities such as Lidl and nearby dining options. However, we regret to hear that you experienced inconvenience due to the distance from the subway and the speed of the elevators during busy periods. We understand that the condition of your room, specifically room 416, did not meet your expectations. Please accept our sincerest apologies for these issues. We value the comfort and satisfaction of our guests, and we take your comments seriously. Nonetheless, we are pleased that you found the hotel's location with respect to driving access favorable. Our hotel is indeed strategically situated for those traveling by car, with easy access to the A5 and A66 highways, and we offer private parking to our guests for added convenience. We hope that the positive aspects of your stay will encourage you to return, allowing us another opportunity to serve you better. Kindest regards, Oliver P. Sattelhak, General Manager

not friendly

Customer review rating 2.5/5

Maboko Business - Confirmed reviews ALL

The staff is not friendly , does not greet the guests. I came with my wife, and each had his and her own single duvet cover sheet on the double bed. We have requested a double sheet and told rudely that the rooms are full .

Dear Mr S., Thank you for sharing your experience with us. We are truly sorry to hear that your interactions with our staff were not up to the standards of warmth and hospitality that we strive to maintain. Our team is usually known for their attentive and friendly service, and we regret that we missed the mark during your stay. Additionally, we apologize for any inconvenience with the bedding arrangement in your room. We understand how important a comfortable and accommodating sleep experience is, especially when traveling with a partner. It is our usual practice to cater to such requests whenever possible, and we regret that we were not able to provide you with the double sheet as desired. We hope we will have the opportunity to see you again in the future. Best regards, Oliver P. Sattelhak, General Manager

Beds were Ok but overall room need maintenance urgently

Customer review rating 1.5/5

Gustavo R. Business - Confirmed reviews ALL

Walls have humidity and stains as well as the lamps making the air feel humid and dusty. When asked to reception they said that the whole 2nd floor needed maintenance but unfortunately were the only rooms available with 2 independent beds. No iron available for the rooms, you need to go to a storage room used by employees in the first floor to iron there. Overall way bad experience for an Accor hotel

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Other web-users rate our hotel

  • 271 reviews 7.7/10 Location
  • 403 reviews 6/10 Room
  • 487 reviews 8.4/10 Service
  • 8 reviews 6.2/10 WiFi
  • 218 reviews 8.4/10 Breakfast
  • 193 reviews 6.4/10 Cleanliness
  • 189 reviews 5.5/10 Comfort
  • 123 reviews 5.8/10 Vibe

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