Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.1/5 184 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  184 reviews

TripAdvisor Rating  3.5/5  354 reviews

Optimal location with regards to my work place.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Just something you need to improve: In room 529, where I stayed for 3 nights in CW 9, the only power outlet next to the bed, and directly under a small side wooden shelf, is partly defect. If I plug my laptop's schuko plug, it doesn't fully engage in, instead it gets kicked out, as if there is something inside the outlet that acts like a spring barrier. I never had this issue in the other rooms where I previously stayed in your hotel. However, if I plug my phone charger's Euro plug, it fully engages in. Maybe because it has thinner connectors compared to the schuko plug. In the same room, there was another problem. The water from the shower cabin leaks out at the bottom corner where the glass panel and wall tiles connect. The same issue I encountered this week CW 10 in room 608. In both rooms, the silicon sealants in the shower cabins most likely, needs to be replaced.

Pragmatic, friendly staff, but unpleasant hygiene/stains

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Great, friendly staff at the reception, but room 119 had an unpleasant smell, a big stain in the couch, same on the chair for the desk. Toilet seat in bathroom was also not freahly/thoroughly cleaned - overall cleanliness was 1/10, not ACCOR standard!!

All good except location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

From S Bahn too far away. Rest was all good.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found the overall experience at our hotel to be positive. Our team strives to provide a comfortable and enjoyable stay for all our guests, and we are pleased to know that we succeeded in making your time with us pleasant. We understand that the distance from the S-Bahn station to our location was not as convenient as you would have liked. Our central location in the financial center of Eschborn is chosen for its proximity to key transport links and urban attractions; however, we apologize for any inconvenience caused by the walk from the public transport. We appreciate your feedback as it helps us to improve our guest experience. We are hoping to welcome you back in the future. All the best. Oliver P. Sattelhak, General Manager

Ease, peace, best !

Customer review rating 5.0/5

Ranjith A. Business - Confirmed reviews ALL

Stayed here for a busines trip. The receptionists were super friendly, helpful and spoke english.

Dear Mr A., Thank you very much for this kind review. It is heartening to hear that your time at Mercure Hotel Frankfurt Eschborn Ost was so satisfying. We are thrilled that you found our receptionists to be friendly and helpful, and their proficiency in English made communication smooth for you. Our team strives to provide a welcoming atmosphere for all our guests, and it's rewarding to know we succeeded during your business trip. We look forward to seeing you again soon. Best regards, Oliver P. Sattelhak, General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

It was a good stay like the previous stays I have had. One exception though, a small thing but I wonder why: I did not receive at all a coupon for a complimentary drink, which has always been in the weeks prior. But I did not ask Reception about it.

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Other web-users rate our hotel

  • 279 reviews 7.8/10 Location
  • 418 reviews 5.9/10 Room
  • 491 reviews 8.4/10 Service
  • 7 reviews 6.7/10 WiFi
  • 224 reviews 8.4/10 Breakfast
  • 208 reviews 6/10 Cleanliness
  • 191 reviews 5.7/10 Comfort
  • 171 reviews 5.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.