Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.1/5 156 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  156 reviews

TripAdvisor Rating  3.5/5  353 reviews

Mixed experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Pros: price, generally clean, good breakfast, location with car good, lots of hot water, close to Lidl and small town restaurants. Cons: too far a walk to subway, taxis can't find you since there are 2 Mercures within 300M, tourist groups slow elevators

Dear Mr B., Thank you for taking the time to share your review. We are delighted that you appreciated the affordability, the overall cleanliness and our extensive hot and cold buffet breakfast featuring regional specialties during your stay. It is wonderful to know that our location was convenient for your travels by car, and that you enjoyed the proximity to local amenities such as Lidl and nearby dining options. However, we regret to hear that you experienced inconvenience due to the distance from the subway and the speed of the elevators during busy periods. We understand that the condition of your room, specifically room 416, did not meet your expectations. Please accept our sincerest apologies for these issues. We value the comfort and satisfaction of our guests, and we take your comments seriously. Nonetheless, we are pleased that you found the hotel's location with respect to driving access favorable. Our hotel is indeed strategically situated for those traveling by car, with easy access to the A5 and A66 highways, and we offer private parking to our guests for added convenience. We hope that the positive aspects of your stay will encourage you to return, allowing us another opportunity to serve you better. Kindest regards, Oliver P. Sattelhak, General Manager

not friendly

Customer review rating 2.5/5

Maboko Business - Confirmed reviews ALL

The staff is not friendly , does not greet the guests. I came with my wife, and each had his and her own single duvet cover sheet on the double bed. We have requested a double sheet and told rudely that the rooms are full .

Dear Mr S., Thank you for sharing your experience with us. We are truly sorry to hear that your interactions with our staff were not up to the standards of warmth and hospitality that we strive to maintain. Our team is usually known for their attentive and friendly service, and we regret that we missed the mark during your stay. Additionally, we apologize for any inconvenience with the bedding arrangement in your room. We understand how important a comfortable and accommodating sleep experience is, especially when traveling with a partner. It is our usual practice to cater to such requests whenever possible, and we regret that we were not able to provide you with the double sheet as desired. We hope we will have the opportunity to see you again in the future. Best regards, Oliver P. Sattelhak, General Manager

Beds were Ok but overall room need maintenance urgently

Customer review rating 1.5/5

Gustavo R. Business - Confirmed reviews ALL

Walls have humidity and stains as well as the lamps making the air feel humid and dusty. When asked to reception they said that the whole 2nd floor needed maintenance but unfortunately were the only rooms available with 2 independent beds. No iron available for the rooms, you need to go to a storage room used by employees in the first floor to iron there. Overall way bad experience for an Accor hotel

Great staff… reception &restaurant (17.11 morning)

Customer review rating 5.0/5

Marie Families - Confirmed reviews ALL

The guy on the reception on 17.11 morning as well as the restaurant staff are simply great… extremenly professional and friendly…

Dear Ms. R., Thank you for the time taken to share your experience of staying with us. We are thrilled to hear about your positive experience at our hotel. It is wonderful that our staff, especially those at reception and in our restaurant, made such a memorable impression with their professionalism and friendliness. Our team strives to provide a welcoming atmosphere alongside the high standards of hospitality that the Mercure Hotel Frankfurt Eschborn Ost is known for. It is gratifying to know that our efforts to make each guest's stay comfortable and enjoyable are recognized and appreciated. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Oliver P. Sattelhak, General Manager

Customer review rating 4.5/5

Craig J. Business - Confirmed reviews ALL

Very nice hotel and good location Staff very helpful and friendly

Dear Mr J., Thank you for sharing your experience with us. It is truly rewarding to hear that you had a pleasant experience at Mercure Hotel Frankfurt Eschborn Ost. We are thrilled that you found our location convenient for both business and leisure activities, and that our proximity to the S-Bahn station and Frankfurt city center added value to your stay. It is wonderful that you enjoyed the friendly atmosphere created by our staff, who strive to offer a welcoming and helpful service to all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Oliver P. Sattelhak, General Manager

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Other web-users rate our hotel

  • 261 reviews 7.6/10 Location
  • 398 reviews 5.9/10 Room
  • 479 reviews 8.3/10 Service
  • 8 reviews 5/10 WiFi
  • 212 reviews 8.3/10 Breakfast
  • 190 reviews 5.8/10 Cleanliness
  • 186 reviews 5.6/10 Comfort
  • 167 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.