Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.2/5 111 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  111 reviews

TripAdvisor Rating  3.5/5  352 reviews

Easy access. Ok place to stay

Customer review rating 4.0/5

Matthew Business - Confirmed reviews ALL

Confused with another Mercure about 100 m away. Parking is expensive. Hotel is looking a bit tired. No kettle in rom or a available for use to make tea. I also thought breakfast was overpriced.

Dear Mr V., Thank you for sharing your experience with us. We are pleased that you found our hotel easily accessible, which is conveniently located within walking distance to the Eschborn Süd S-Bahn station, providing efficient connections to the city center and Frankfurt Airport. However, we regret to hear about the confusion with another nearby Mercure hotel and the aspects of your stay that did not live up to your expectations. We recognize that the parking is an added cost and understand that the absence of a kettle in the room has impacted your satisfaction. Please accept our apologies for any inconvenience this may have caused. We also take note of your thoughts on the breakfast pricing and will review our offerings to ensure they provide value for our guests. Regarding the hotel's appearance, we continuously strive to maintain and update our facilities to ensure a comfortable and pleasing environment for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Oliver P. Sattelhak, General Manager

/Horrible, to flee from!

Customer review rating 0.5/5

Yolande Couples - Confirmed reviews ALL

Horrible! 1) 1 hour wait at reception to get the room key (even if check-in was done online before arrival). 2) the assigned room was not the one reserved: book a Deluxe, QUIET room, located on the upper floors! With VIP bathroom, bathrobe, mini bar, coffee/tea. Instead received a room on the first floor, facing the parking lot, with a terrible bathroom and no bathrobe, minibar or coffee/tea. 3) room door did not work. After waiting 1 hour for the key, we had to wait another 20 minutes to access the room. In the end, the door broke, it was impossible to repair and it was not possible to enter the room freely. 4) dirty room: hair on the bed and urine in the toilet! dirty bathroom, shower curtain full of old stains. 5) rest of the hotel also dirty. 6) As the room allocated was not the one reserved, the overall dirt and due to the broken room door making it impossible to enter the room we left the hotel 2 hours after our arrival. No action was made or offered and the room was not refunded! A shame!! We had planned to stay in another Mercure hotel during our trip, we immediately canceled the reservations!

Appalling Service and Unacceptable Behavior - Not Worth the Rating

TripAdvisor rating 1.0/5

Getaway29014156063 TripAdvisor review

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Run down

Customer review rating 2.0/5

Antony B. Friends - Confirmed reviews ALL

Tried to charge me 5 euros more for the parking than the website shows. ( Charging for parking is a bit curious as across the street they charge 8 euros ) First room th AC was broken. Second room next to elevator. Third room i got was ok but no fridge in it. Not enought power outlets. And u had to ask for my complimentary drinks. It reminded me why i dont use Accor often anymore. Btw, staff was friendly.

Worst hotel to stay

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

This is more of a 2 star motel than a 4 star advertised hotel

Dear Mr V., Thank you for taking the time to share your review. We apologize that your experience at our hotel did not live up to your expectations. We are always open to suggestions on how we might further improve, please feel free to contact me with more information. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Oliver P. Sattelhak, General Manager

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Other web-users rate our hotel

  • 240 reviews 7.8/10 Location
  • 364 reviews 5.7/10 Room
  • 439 reviews 8.6/10 Service
  • 9 reviews 5.4/10 WiFi
  • 195 reviews 8.2/10 Breakfast
  • 176 reviews 5.9/10 Cleanliness
  • 166 reviews 5.6/10 Comfort
  • 119 reviews 5.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.