Mercure Hotel Frankfurt Eschborn Ost

Customer review rating (ALL Rating) 4.2/5 401 reviews

Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  401 reviews

Customer review rating 0.5/5

Karim B. Business - Confirmed reviews ALL

I've not understood why it's not possible to receive an invoice

Dear Mr B., thank you for taking the time to review you stay with us. We are sorry to hear, that we could not meet your expectations this time, although the friendliness and excellent service of our team and the overall cleanliness was convincing. We are looking forward to welcoming you again in the future and remain with Kind regads, Sarah Herbst & Team

Customer review rating 3.5/5

Thomas Z. Business - Confirmed reviews ALL

Expensive Parking. A long, dark hair in the bathroom by the sink (mine are 12 mm long), black marks in the shower (?), long hallways. No power outlets by the bed (for charging a phone overnight). Otherwise, enough space for one person, comfortable bed, Wi-Fi okay, armchair, coffee table, and desk with chair are good.

Sehr geehrter Herr Z., vielen Dank für Ihr wertvolles Feedback und die Bewertung. Wir entschuldigen uns für die Sauberkeitsmängel in Ihrem Zimmer und gehen diesen umgehend nach. Wir würden uns sehr freuen, wenn Sie uns in der Zukunft erneut die Chance geben, sie vollends von unserem Service Standard zu überzeugen. Bis dahin verbleiben wir Mit freundlichen Grüßen, Sarah Herbst & Team

Customer review rating 1.0/5

Zeeshan A. Business - Confirmed reviews ALL

For 150 euros the room was so badly maintained, there were dirt stains in many places, not basic ammenities like kettle, water.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sarah Herbst & Team

Customer review rating 2.5/5

Timo B. Families - Confirmed reviews ALL

Pictures on website showed other hotel than the one we stayed in

Sehr geehrter Gast, herzlichen Dank für Ihre Bewertung und Ihr konstruktives Feedback zu Ihrem Aufenthalt bei uns. Es tut uns leid, dass wir Ihre Erwartungen nicht in allen Bereichen erfüllen konnten, möchten Ihnen allerdings versichern, dass die Bilder auf unserer Webseite ausschließlich aus unserem Hotel stammen. Am Platz Eschborn sind die Mercure Hotels mit 3 Häusern vertreten, wir teilen uns mit unserem Schwesternhaus sogar dieselbe Straße. Eventuell kam es so zu der Vewechslung. Dennoch würden wir uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen und verbleiben Mit freundlichen Grüßen, Sarah Herbst & Team

Customer review rating 4.5/5

Alexandra M. Business - Confirmed reviews ALL

Clean and nice hotel for conferences

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Sarah Herbst & Team

Other web-users rate our hotel

  • 276 reviews 7.9/10 Location
  • 449 reviews 5.4/10 Room
  • 589 reviews 9/10 Service
  • 9 reviews 8.6/10 WiFi
  • 237 reviews 5.8/10 Cleanliness
  • 233 reviews 8/10 Breakfast
  • 186 reviews 5/10 Comfort
  • 145 reviews 5.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Frankfurt