Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.1/5 206 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
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Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

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Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  206 reviews

TripAdvisor Rating  3.7/5  354 reviews

Disaster

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you appreciated the initiatives to replace single-use plastic items with more sustainable alternatives, and our efforts in sustainable food initiatives. These are important steps towards our commitment to the environment and we are pleased they resonated well with you. However, we deeply regret to hear about the issues you encountered with the lift service and the delays at the reception. We understand how frustrating waiting times can be, especially when one expects quick and efficient service. Additionally, we are sorry to hear that the bar service and cantine offerings did not live up to your expectations. We aim to provide a diverse culinary experience, and it disappoints us to learn that this was not your experience. Furthermore, it is disheartening to know that our team’s communication did not meet the high standards we strive for. Effective communication is crucial for a seamless guest experience and this aspect clearly requires our attention. Finally, we are pleased to hear that you felt recognized as an ALL member during your stay. Our loyalty program is designed to offer our members exclusive benefits and recognition, and it’s rewarding to know that you valued this aspect of our service. We look forward to welcoming you very soon. Best regards, Sarah Herbst & Team

Very good stay. Hotel is optimally located to/from work place.

Customer review rating 4.5/5

A R. Business - Confirmed reviews ALL

Dear Mr A., Thank you for sharing your experience with us. We are thrilled to hear that your stay at our hotel met your expectations and provided you with the comfort and convenience you needed during your business trip. It is wonderful that you found our location to be optimal for traveling to and from your workplace, as we strive to offer an excellent location close to Frankfurt city center and key transportation hubs. We are also pleased that the absence of complaints reflects the high standards we maintain at Mercure Hotel Frankfurt Eschborn Ost, from our modern rooms with city, garden, or poolside views to our attentive service and amenities. We hope we will have the opportunity to see you again in the future. Best regards, Sarah Herbst & Team

Optimal location with regards to my work place.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Mr A., Thank you for sharing your experience with us. We are genuinely thrilled to hear that your stay was largely positive and that you benefited from our strategic location in the heart of the financial district of Eschborn, near the S-Bahn with ideal connections to Frankfurt fair and the city center. However, we regret to hear about the issues you encountered during your stay. We sincerely apologize for the inconvenience caused by the power outlet in room 529 and the water leakage from the shower cabins in rooms 529 and 608. Furthermore, we understand that stable and reliable WiFi is crucial for our business guests, and we are sorry to hear that you experienced inconsistencies with our internet service. We also take note of your feedback regarding the extra pillow and blanket, and we apologize if they did not meet our usual high standards of cleanliness. We hope you were able to enjoy the modern and stylish décor of our rooms, the comfort of our triple-glazed windows that can be opened tilted, and the convenience of our 24-hour reception service. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Frankfurt Eschborn Ost

Pragmatic, friendly staff, but unpleasant hygiene/stains

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear Mr U., Thank you for sharing your experience with us. We are delighted that you found our staff at the reception to be great and friendly. Ensuring our guests feel welcome and supported by our team is part of the exceptional service we strive to provide. Nevertheless, we are disheartened to hear about your experiences regarding the room condition and cleanliness. We pride ourselves on maintaining the highest standards of cleanliness and hygiene, and it is clear from your feedback that we fell short in this instance. Our rooms are designed to provide a relaxing environment, and what you encountered does not reflect our commitment to guest comfort. We extend our sincere apologies for the discomfort this caused you. Furthermore, the state of the furnishings you described is not indicative of the modern and well-maintained accommodations we aim to offer. We will review your comments with our housekeeping team to ensure our usual high standards are upheld consistently. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Hotel Frankfurt Eschborn Ost

All good except location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found the overall experience at our hotel to be positive. Our team strives to provide a comfortable and enjoyable stay for all our guests, and we are pleased to know that we succeeded in making your time with us pleasant. We understand that the distance from the S-Bahn station to our location was not as convenient as you would have liked. Our central location in the financial center of Eschborn is chosen for its proximity to key transport links and urban attractions; however, we apologize for any inconvenience caused by the walk from the public transport. We appreciate your feedback as it helps us to improve our guest experience. We are hoping to welcome you back in the future. All the best. Oliver P. Sattelhak, General Manager

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Other web-users rate our hotel

  • 283 reviews 7.6/10 Location
  • 438 reviews 5.9/10 Room
  • 516 reviews 8.6/10 Service
  • 7 reviews 7.9/10 WiFi
  • 233 reviews 8.4/10 Breakfast
  • 218 reviews 5.8/10 Cleanliness
  • 198 reviews 5.6/10 Comfort
  • 175 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.