Mercure Hotel Frankfurt Eschborn Ost

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Mercure Hotel Frankfurt Eschborn Ost 4 stars

TripAdvisor rating 3.5/5 342 reviews

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Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

Telephone +49 6196 9010

Fax +49 6196 901900

Contact email

  • Ginnheimerstr 90 m:  916 Ginnheimerstr

  • Eschborn Sud 900 m:  S3 S4 ESCHBORN SUD 1km

  • By plane

    FRANKFURT RHEIN MAIN At 13km / 8.08 miles

  • By helicopter

    FRANKFURT At 13km / 8.08 miles

  • By car

    ESCHBORN NORTH At 0.5km / 0.31 miles

  • By car

    ESCHBORN WEST At 0.5km / 0.31 miles

  • By train

    ESCHBORN At 0.9km / 0.56 miles

  • By train

    FRANKFURT MAIN HBF At 8km / 4.97 miles

GPS:50.138077, 8.582898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BIG EBBEL

Our spacious "Big Ebbel" restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We're open from 6.30am until 2.30pm and from 6pm until 11pm.

Our accommodation(s)

Our rooms are all equipped with a work space for notebooks and documents. Two children up to the age of 16 stay in their room for free. For your family stay, we recommend our family rooms for 4. our pet is welcome to stay with us (charge of EUR 10/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Ost

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  342 reviews

Excellent except for pillows and restaurant

TripAdvisor rating 4.0/5

hakanhallen Couples - TripAdvisor review

On balance a very god hotel and excellent location close to the motorway. The pillows were really bad - very thin and uneven, all four the same. This is surprising with the quality of the room in general. The food we ordered in the evening, Schnitzel was really bad.

Dear hakanhallen, thank you very much for your review regarding your stay in our Mercure Hotel. Your opinion ist very important and will help us to continue our service range and make your stay even more pleasant and comfortable in the future. We apologize for the inconvenience you had to suffer regarding the pillows and the dinner. We will share your comments with the responsible team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again and we will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Comfortable weekend

TripAdvisor rating 4.0/5

Mervyn H Solo travel - TripAdvisor review

I enjoyed my stay at Mercure Eschborn Ost...friendly and helpful staff and the quality of service was good. Good restaurant and it helped that they served dinner too! The train station is only a 13 minute walk which is convenient. Will recommend for anyone who is looking for a hassle free stay in Frankfurt.

Dear Mervyn H, thank you so much for your great review. It is always a pleasure to receive positive feedback. Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. Thank you again for sharing your experience with us. Please visit us again. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Always stay there!

TripAdvisor rating 5.0/5

tonyr536 Business - TripAdvisor review

Always a pleasure to stay at the hotel. Great service and the team are always pleased to help. The team helped when I became ill, so I have no complaints whatsoever. Bar is good and the food too. I always stay there when on business in Frankfurt.

Dear Tony, Thank you very much for your nice review. It is always a pleasure to receive positive feedback. We look forward to another visit from you. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Good location, nice place to stay

TripAdvisor rating 5.0/5

32filippo Business - TripAdvisor review

good selection of restaurants 15 minutes walking in the small center of Eschborn. Convenient for the Messe, well connected by walking or with a shuttle to go at the train station. Breakfast should be improved but acceptable. Excellent confort of the rooms. Cleaned. I had been back after some years and I will return, positive overall evaluation.

Dear 32filippo, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team and will be very glad to welcome you again. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost (Hotel Management)

Nice hotel with nice personnel

TripAdvisor rating 5.0/5

rosifernan Business - TripAdvisor review

The location is ideal if you need to visit that Industrial State, otherwise it is better to stay in the city. The best is their personnel, always very helpful and friendly.....and the breakfast, great selection! ;-)

Dear rosifernan, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. We will share your comments with the team. Thank you again. We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Very nice , clean hotel , free parking outside .

TripAdvisor rating 4.0/5

Zoe L Families - TripAdvisor review

Reception staff were so friendly and helpful. The rooms are good size for a family , clean and modern. The only thing we found a little annoying and unnecessary was that when we went to the restaurant at 9pm to eat we were made to eat in the bar which wasn't very nice as we had 6 children with us. we asked to eat in the restaurant as it was open until 11 but were told No by the man in charge at the bar as they had made it up for breakfast. it didn't make sense has the entire restaurant was empty and we were cramped in the bar area eating .

Dear Zoel L, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Thank you also for your comments regarding the dinner. We will share this with the responsible team. The restaurant is open until 11 p.m. and we cannot accept the statement of the staff. We apologize for the inconvenience you had to suffer. Thank you again for sharing your experience with us. We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

OK hotel suffering from restaurant service

TripAdvisor rating 3.0/5

Curiosity285586 Business - TripAdvisor review

The hotel itself is OK though it could benefit from a slight rejuvenation. It's on the service side that it would benefit from a drastic change. At check in I did not feel welcome though I had checked in online. The Restaurant experience on the first night was dreadful in regards to service. Not kind and far from respectful only one of the servers was very kind. On the second night the service was better but still not on the level you would expect in a Mercure.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

Very Clean and Well Arranged

TripAdvisor rating 4.0/5

gatsonc Business - TripAdvisor review

If you have a car and don't mind being a bit outside the city, the Mercure Hotel in Eschborn Ost is a solid choice. Friendly and helpful staff at reception, fairly large rooms (if traveling as 1 or 2 persons), very clean, and a nice breakfast in the morning (fresh eggs and crispy bacon!) I would stay there again if my planning finds me in the area.

Dear Gatson C, thank you very much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

My worst mercure experience

TripAdvisor rating 2.0/5

Camper755932 Business - TripAdvisor review

The only good things were the staff and the food (breakfast and ala carte). The room was horrible! Smelling not fresh and dusty. The bathroom was even worse, smelling like pee and the bathub was not properly clean. The cushions are all flat and smelly. I have addressed the feedback when doing the check out, but got no positive response. Nor offer to anything. I don't want to stay there anymore. Very much disappointed. My worst mercure stay ever.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

Bad Wifi

TripAdvisor rating 3.0/5

dominikk568 Business - TripAdvisor review

Free wifi was not working properly. During business trips good wifi is key for me otherwise I am unable to work. In general the free wifi option should be sufficient when working on mails. this was unfortunately not the case. Otherwise ok hotel. Rooms seemed to be renovated/refreshed.

Dear Dominikk568, thank you very much for your comments regarding your stay in our Mercure Hotel. Your opinion is very important to us and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. We apologize for the inconvenience you had to suffer regarding the WiFi. We will share your comment with our Parter M3Connect to find a solution. Thank you again for sharing your experience with us. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

To hot but not hot

TripAdvisor rating 2.0/5

53000987654 Business - TripAdvisor review

From summer till now I sporadically stayed in this hotel. The hotel is located close to some heavily frequented streets and it is hard to relax from a stressful day there. This gets even worse because the air con doesn't work properly. During my last stay I spent two nights in a totally overheated room, second floor with only little posibility to open a window without beening disturbed. Something not specific to this hotel but to Mercure in general is the very poor quality of the breakfast! Industrialized food, nothing fresh, nothing tasty, nothing local. Very, very poor!

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Business hotel

TripAdvisor rating 4.0/5

manilao2017 Business - TripAdvisor review

To join the Fair of Frankfurt, very convenient, very short - Hotel is very well situated. Room was very quite, doppel door inside. The staff was very collaborative and professional. Breakfast perfect.

Dear Manilao2017, thank you so much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Nice roomes, good breakfast tabel, easy to reach

TripAdvisor rating 4.0/5

georgh35 Couples - TripAdvisor review

Only thing to complain: as a Gold Card holder no free drink was offered, and also the upgrade was offered only after insisting (under the pretext of no availability, but the hotel being a typical business hotel location was practically empty on the weekend)

Dear Georgh35, thank you very much for your comments regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Your opinion is very important for us and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. We apologize for the inconvenience you had to suffer at check in. Thank you again for sharing your experience with us. We will be very glad to welcome you again in our Hotel. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

good working hotel accommodation

TripAdvisor rating 4.0/5

Denzyl K Business - TripAdvisor review

This is a great hotel, 10 min walk from the train, 5 min walk from don grocery shops, Hotel public clean and big enough to handle bus loads of patrons Would not suggest for vacation but for business it is great .

Dear Denzyl K, thank you very much for your great review regarding your stay in our Hotel. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

Good business hotel

TripAdvisor rating 3.0/5

Jos V Business - TripAdvisor review

There are two mercure hotels in the same street, ost seems the lesser one as there is no nice bar, at least I did not see it. During the night other guests arrived, they made a lot of noise. The walls are so thin it was as if they were standing next to my bed. Breakfast was nice with lots of choice. However, the waitresses do not pay attention and if you are getting something to eat the table is cleaned and you have to start asking for a new cup etc...rather funny though. Staff is overall friendly and helpful.

Dear Jos V, thank you so much for your comment regarding your stay in our Mercure Hotel. Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. Thank you again for sharing your experience with us! We will be very glad to welcome you again in our Mercure Hotel. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

Close to S-Bahn direct to Frankfurt Messe

TripAdvisor rating 4.0/5

Darcast Business - TripAdvisor review

Walking distance, 10 minutes walk, from S-Bahn with just 3 stops to reach the fair. There is also a suttle bus from and to hotel and Eschborn Sudbahnhof. Hotel rooms are in good condition and breakfast buffet with a lot of choices. I had dinner a couple of times at a nicely prepared buffet.

Dear Dario C, thank you very much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Your opinion is very important for us and will help us to continue improving our service range and make your stay at our Mercure Hotel even more pleasant and comfortbale in the future. We will be very glad to welcome you again in our Mercure Hotel. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

Nice hotel, but front-desk staff not helpful and wi-fi really weak

TripAdvisor rating 3.0/5

Paradise424760 Families - TripAdvisor review

We enjoyed the hotel, the location, the swimming-pool and the breakfast. The wi-fi didn't work at all in the bedroom (we were supposed to have "premium" access...). Front-desk was always empty, had to wait for staff to get out of their office : not really helpful in the end. Seemed surprised when we asked for towels for the pool, we had to insist as we were supposed to use towels from our room... Rest of the staff was more friendly :cleaning staff were the most welcoming and waiters at breakfast were kind too.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

A touring stop over

TripAdvisor rating 3.0/5

JohnP122 Couples - TripAdvisor review

Eschborn Mercure is a business hotel located in a commercial area on the outskirts of Frankfurt. In truth is does what it says on the tin. Not really ideal for tourists, although we have no complaints. The staff were polite and helpful. Our stay was made positively memorable by finding a wonderful Italian restaurant in the town centre.

Dear John, thank you so much for your comments regarding your stay in our Mercure Hotel. Your opinion is very important for us and will help us to continue improving our service range and make your stay more pleasant and comfortable in the future. We are very much appreciate your comment regarding our staff. Thank you again! We will be very glad to welcome you again in Eschborn. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

Nice hotel

TripAdvisor rating 4.0/5

Boris1635 Business - TripAdvisor review

Hotel it self is very good. Only if it was a little closer to S-bahn. It is not a problem to walk a distance in good weather, actualy it is good to get some air before/after a long working day, but when it is raining it is a bit far. Train conection to the fair and main station is very good.

Dear Boris, Thank you very much for your great review. Since we couldn't move the hotel closer to the S-Bahn station, we decided to offer a complimentary shuttle instead. Please take advantage of our service on your next visit. Kind regards

Simple, but good.

TripAdvisor rating 4.0/5

davys667 Business - TripAdvisor review

I have stayed at this hotel a few times now, and would recommend this hotel for anyone staying close to the Eschborn area for work. There is nothing much around the hotel other than some supermarkets, but it's conveniently located near to motorways, close to the S-Bahn and taxi's into Franfkurt Centre are around 25 euro. Friendly staff, clean rooms and simple, but decent breakfast. Booking early can save you quite a bit of money.

Dear Guest, Thank you very much for your comment regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. We will be very glad to welcome you again. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

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