Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.1/5 181 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  181 reviews

TripAdvisor Rating  3.5/5  354 reviews

Pragmatic, friendly staff, but unpleasant hygiene/stains

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

All good except location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found the overall experience at our hotel to be positive. Our team strives to provide a comfortable and enjoyable stay for all our guests, and we are pleased to know that we succeeded in making your time with us pleasant. We understand that the distance from the S-Bahn station to our location was not as convenient as you would have liked. Our central location in the financial center of Eschborn is chosen for its proximity to key transport links and urban attractions; however, we apologize for any inconvenience caused by the walk from the public transport. We appreciate your feedback as it helps us to improve our guest experience. We are hoping to welcome you back in the future. All the best. Oliver P. Sattelhak, General Manager

Ease, peace, best !

Customer review rating 5.0/5

Ranjith A. Business - Confirmed reviews ALL

Dear Mr A., Thank you very much for this kind review. It is heartening to hear that your time at Mercure Hotel Frankfurt Eschborn Ost was so satisfying. We are thrilled that you found our receptionists to be friendly and helpful, and their proficiency in English made communication smooth for you. Our team strives to provide a welcoming atmosphere for all our guests, and it's rewarding to know we succeeded during your business trip. We look forward to seeing you again soon. Best regards, Oliver P. Sattelhak, General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Mixed experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear Mr B., Thank you for taking the time to share your review. We are delighted that you appreciated the affordability, the overall cleanliness and our extensive hot and cold buffet breakfast featuring regional specialties during your stay. It is wonderful to know that our location was convenient for your travels by car, and that you enjoyed the proximity to local amenities such as Lidl and nearby dining options. However, we regret to hear that you experienced inconvenience due to the distance from the subway and the speed of the elevators during busy periods. We understand that the condition of your room, specifically room 416, did not meet your expectations. Please accept our sincerest apologies for these issues. We value the comfort and satisfaction of our guests, and we take your comments seriously. Nonetheless, we are pleased that you found the hotel's location with respect to driving access favorable. Our hotel is indeed strategically situated for those traveling by car, with easy access to the A5 and A66 highways, and we offer private parking to our guests for added convenience. We hope that the positive aspects of your stay will encourage you to return, allowing us another opportunity to serve you better. Kindest regards, Oliver P. Sattelhak, General Manager

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Other web-users rate our hotel

  • 271 reviews 7.7/10 Location
  • 402 reviews 6/10 Room
  • 483 reviews 8.4/10 Service
  • 7 reviews 6.7/10 WiFi
  • 218 reviews 8.4/10 Breakfast
  • 194 reviews 6.4/10 Cleanliness
  • 189 reviews 5.5/10 Comfort
  • 169 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.