Mercure Hotel Frankfurt Eschborn Ost

Customer review rating (ALL Rating) 4.2/5 428 reviews

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Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  428 reviews

Customer review rating 4.0/5

Satej S. G. D. Business - Confirmed reviews ALL

The staff behavior was good and supportive. The stay was good. Just wished that the breakfast had more variety from day to day. Encountered same breakfast options for the 2 days I stayed at the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Herbst & Team

Customer review rating 1.5/5

Hao W. Business - Confirmed reviews ALL

My stay at this hotel was very disappointing and far below the expected standard of Mercure and the Accor group. Housekeeping starts very early (around 9:00) and repeatedly knocks on the door without considering whether guests are still resting. On one occasion, staff entered my room while I was still sleeping, which is a serious breach of privacy and completely unacceptable. On the day of departure, although check-out was at 11:00, housekeeping began knocking again shortly after 9:00 and attempted to rush me to leave so they could clean the room. This created unnecessary pressure and showed a lack of respect for guests. In addition, although dinner was arranged at a nearby Mercure hotel, the closure of the restaurant at this property was never communicated in advance, which negatively impacted the overall experience. Most concerning, after check-out, an additional charge of €80 was made to my credit card without any explanation. This amount has not been refunded, and I have not received any clarification from the hotel. Overall, this experience reflects poor service management and lack of transparency. I would expect a clear explanation regarding the €80 charge and a prompt refund if it is incorrect. Given the issues during my stay, I would also appreciate a gesture of goodwill as compensation. I look forward to a prompt and proper resolution.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have contacted you seperately to clearify the extra charge you have mentioned. Sincerely, Sarah Herbst & Team

Customer review rating 0.5/5

Karim B. Business - Confirmed reviews ALL

I've not understood why it's not possible to receive an invoice

Dear Mr B., thank you for taking the time to review you stay with us. We are sorry to hear, that we could not meet your expectations this time, although the friendliness and excellent service of our team and the overall cleanliness was convincing. We are looking forward to welcoming you again in the future and remain with Kind regads, Sarah Herbst & Team

Customer review rating 3.5/5

Thomas Z. Business - Confirmed reviews ALL

Expensive Parking. A long, dark hair in the bathroom by the sink (mine are 12 mm long), black marks in the shower (?), long hallways. No power outlets by the bed (for charging a phone overnight). Otherwise, enough space for one person, comfortable bed, Wi-Fi okay, armchair, coffee table, and desk with chair are good.

Sehr geehrter Herr Z., vielen Dank für Ihr wertvolles Feedback und die Bewertung. Wir entschuldigen uns für die Sauberkeitsmängel in Ihrem Zimmer und gehen diesen umgehend nach. Wir würden uns sehr freuen, wenn Sie uns in der Zukunft erneut die Chance geben, sie vollends von unserem Service Standard zu überzeugen. Bis dahin verbleiben wir Mit freundlichen Grüßen, Sarah Herbst & Team

Customer review rating 1.0/5

Zeeshan A. Business - Confirmed reviews ALL

For 150 euros the room was so badly maintained, there were dirt stains in many places, not basic ammenities like kettle, water.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sarah Herbst & Team

Other web-users rate our hotel

  • 277 reviews 7.9/10 Location
  • 455 reviews 5.2/10 Room
  • 597 reviews 9.1/10 Service
  • 10 reviews 7.5/10 WiFi
  • 239 reviews 5.9/10 Cleanliness
  • 233 reviews 8.2/10 Breakfast
  • 184 reviews 4.7/10 Comfort
  • 149 reviews 5.1/10 Vibe

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