ibis Frankfurt Messe West Hotel

I booked a twin room and they didn't have it available i couldn't stay there with my colleague and I didn't received my money back... terrible... lost 77 euro!!! :@

I have stayed at this hotel several times over the last 8 years. This time had some weak spots: two thin towels are just not enough, especially when the shower leaks water all over the floor. I learned to take extra towels from the linen cart and make a dam to soak up the water. Also, no washcloths or bar soap. The temperature in our room was way too high (we like it cold at night for better sleeping). I turned the thermostat all the way down to 5 C, but it never cooled off. The second night I finally thought to open the window at the top. Even that wasn’t enough. The third night I swung the window completely open and finally got a decent sleep. On the other hand, the breakfast was good and the staff was generally friendly. I did come to breakfast at 10:05 one morning, thinking it went until 10:30. An employee said, under his breath - twice- “We close at 10”. By that time I already had food on my plate (and some things were already taken away), so I ate quickly and left.

All fine.

I told the manager that I would be leaving a day early and was wondering if I could get a refund or a raincheck on my next visit. Could not get an solid answer before I left. Can someone confirm this for me?

We stayed for a week .everything was Ok

The hotel is next to a subway-station in the suburbs of Frankfurt. It is close to the trade fair of Frankfurt situated in a commercial area. The breakfast menu offers a very big choice. Our room was quiet. The staff was friendly and helpful.

Lack of service, no fresh food, no tea facilities in room lack of towels

Good experience. Helpful staff.

very kind and helpful reception in the middle of the night. Also great support when I forgot some medicine in the bathroom.

friendly employees, good bed and lunch

Stayed a couple of nights. The hotel is within easy reach of the city centre, especially if using the convenient U Bahn network. Hotel is medium sized but with good facilities. Staff were very accommodating and customer focused

We've stayed here several times and have enjoyed every stay. We ask for a quiet room and that 's what we've had . This coupled with the very effective curtains and comfortable bed ensured we slept well. The housekeeping staff kept our room spotless throughout our stay. We enjoyed the buffet breakfasts and if you book these with your room on-line you can save money. Five relatives joined us for breakfast on Sunday. A great selection of food with relaxed efficient service from the breakfast staff. Reduced charge for child's breakfast even though I think my 9 year old grandson probably ate more than anyone else!We found the multilingual bar and reception staff polite efficient and helpful.Whenever we passed a member of staff in the hotel they always said "hello".It was nice to see some familiar faces among the staff . They seem to be a good team . Dare I say almost like a happy family.We will soon be back.

Very good, great location, decent price and clean. Able to access public transportation easily and a protected parking area which was nice even though it was 11 euro per night. I would stay there again.

Frankfurt is an incredibly well connected city transportwise. Though very easy to access, the area around this venue is totally for business, not a touristic area. Hotel rooms are very good, comfortable.

This is the third time my wife and I have stayed at this hotel when visiting relatives in nearby Hausen.. The hotel is easily reached from Frankfurt' Hbf (main railway) station using the U4 and U6/7to get to the Industriehof U-Bahn stop . An Einzelfahrt ticket from the machine in the U-Bahn area at the station costs just 2.80 euros, Including the 200 metres walk from Industriehof U Bahn stop it takes approx. 30 minutes to reach the hotel from Frankfurt Hbf. We found the multilingual staff polite helpful and professional . Our quiet room was kept spotless during our 4 night stay. We enjoyed several reasonably priced tasty light meals and drinks in the bar/ TV lounge adjacent to the Reception area with prompt table service. We had the buffet breakfasts each day. These were tasty and good value especially on the Sunday when our two grand children joined us and their breakfasts were free! We found time to do some shopping in central Frankfurt easily reached on U4 or U6/U7.(There is a selection of helpfui leaflets in the Reception area.) We also shopped at the Nordwestzentrum . This modern shopping mall has a wide range of shops and eating places spread over two levels. It is easily reached taking the 72 or73 bus from the bus stop at the Industriehof U-Bahn stop. The bus stop is on the opposite side of the road from the Ibis Hotel.