ibis Frankfurt Messe West 3 stars

Customer review rating (ALL Rating) 4.3/5 414 reviews

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Description

Hotel extras

  • Direct subway connection

  • Parking (chargeable) available at the hotel

  • Bar and reception with staff 24 hours a day

  • 2 handicapped-accessible rooms available on request

  • 2 meeting rooms for up to 95 people

Our accommodation(s)

Hotel location

ibis Frankfurt Messe West

Breitenbachstrasse 7, Hessen
60487 FRANKFURT
Germany

GPS:50.127213, 8.631178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

You can decide when to relax, but for any time in between, you can always visit our bar which is open 24 hours a day. Refresh with a cold beer or your favorite drink, or satisfy your appetite with a snack. Free WIFI access is available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  414 reviews

Customer review rating 0.5/5

Yiannis H. Business - Confirmed reviews ALL

Without prejudice Apart from the fact that the staff was extremely polite, our overall experience at your hotel was the worst we could possibly have had. We had reserved two rooms, which my colleague, Mr. Chrysovalantis Kasionis, had undertaken to pay for. Before our departure, I transferred to him the amount of €829. To our surprise, when we arrived we discovered that, for some incomprehensible reason, your hotel had already blocked €829 from my colleague’s account. As a result, there was not sufficient available balance to pay for both rooms. I was therefore forced to pay €829 myself. The result of this situation was that neither of us had any available balance to spend during our three-day stay in Frankfurt. This practice of blocking such amounts is unacceptable, abusive, and amounts to theft. We will revert with a further letter describing the events in detail.

Customer review rating 1.0/5

Yvonne M. Business - Confirmed reviews ALL

I wont be returning to this hotel It was €867 for 3 nights in a hotel that wasnt cleaned unless you asked and had to ask for the towels to be changed. Breakfast is terrible relly really bad Where did you purchase the bacon you wouldnt give to a cat???? It was a disgrace, Shredded bacon the likes of I have never seen Scrambled eggs that were caked together Sausages that looked raw and inferior quality again a supermarket would have better The only good thing was the fruit bowl and the boiled eggs that were cold Croissants that were minute in size The guy with the short blond hair at reception is very nice and was there also last year as is the guy taken the room numbers for breakfast but the guy with the ponytail has some attitude I paid half the price last year and you are obviously over charging now because you have realised that Christmas world is on in the Messe But if you are to charge that sort of money upgrade the service in the rooms and the food The curtain in room 318 is even ripped In all fairness thats terrible

Customer review rating 5.0/5

Ray N. Business - Confirmed reviews ALL

Clean and efficient

Dear Ray N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel clean and efficient. Your feedback is greatly appreciated and motivates our team to maintain high standards. Best regards, ibis Hotel Frankfurt Messe West

Customer review rating 5.0/5

Peter R. Families - Confirmed reviews ALL

Clean and quiet

Dear Peter R., Thank you for your positive feedback regarding your recent stay at ibis Frankfurt Messe West. We are delighted to hear that you found our location convenient and appreciated the cleanliness and tranquility of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, ibis Hotel Frankfurt Messe West

Customer review rating 4.5/5

Yanan H. Business - Confirmed reviews ALL

service at reception is great! they provided very friendly and informative guidance

Dear Yanan H., Thank you for your kind words regarding your recent stay at ibis Frankfurt Messe West. We are delighted to hear that you appreciated our services and found our reception team to be friendly and informative. Your positive feedback is greatly appreciated and motivates our staff to continue providing excellent service. Best regards, ibis Hotel Frankfurt Messe West

Other web-users rate our hotel

  • 124 reviews 9/10 Location
  • 206 reviews 6.3/10 Room
  • 191 reviews 9.1/10 Service
  • 107 reviews 5.9/10 Breakfast
  • 105 reviews 7.9/10 Cleanliness
  • 57 reviews 6.4/10 Value
  • 5 reviews 9.4/10 Bar

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