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ibis Frankfurt Messe West Hotel

Customer review rating 4.2/5 1,028 reviews

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ibis Frankfurt Messe West
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+ 17 Services

Hotel extras

  • Direct subway connection

  • Parking (chargeable) available at the hotel

  • Bar and reception with staff 24 hours a day

  • 2 handicapped-accessible rooms available on request

  • 2 meeting rooms for up to 95 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

ibis Frankfurt Messe West

Breitenbachstrasse 7
Hessen
60487 frankfurt
germany

Tel: +49069247070

Fax: (+49)069/24707132

Check-in from 15h00

Check out up to 12h00

  • U6, U7 :  U6, U7 INDUSTRIEHOF

  • By plane

    FRANKFURT INTERN. At 16km / 9.94 miles

  • By car

    A5 STADTMITTE-ROEDELHEIM At 2.5km / 1.56 miles

  • By car

    A66 ROEDELHEIM-HAUSEN At 1.5km / 0.94 miles

  • By train

    MAINSTATION-HAUPTBAHNHOF At 6km / 3.75 miles

GPS :50.127213, 8.631178

Our accommodation(s)

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

Room with 1 double bed (63 x 79 inches [160 x 200 cm]), new sleep-easy concept

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

You can decide when to relax, but for any time in between, you can always visit our bar which is open 24 hours a day. Refresh with a cold beer or your favorite drink, or satisfy your appetite with a snack. Free WIFI access is available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 98 m²

  • Maximum capacity: 95 people

Find out more

Our guest reviews for
ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,028 reviews

tripadvisor

TripAdvisor Rating 3.5/5

362 reviews

good

Customer review rating 3.5/5

Nareen P. Business - 15/02/2020 Confirmed reviews ALL

You need to change your breakfast menu time to time. For example: Sausages can be replaced by patty, Scrambled eggs with omlette. Also, basic amenity like tea kettle, cup & saucer should be a permanent feature in the rooms. The staff needs to be explained to move away when a guest is opening his safe.

Dear Guest, Thank you for the review of our hotel! Thank you also for the suggestions regarding the breakfastbuffet, we are currently working on improving this with more varieties and possibilities. We are glad that all over you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager
Customer review rating 5.0/5

Irina Business - 07/02/2020 Confirmed reviews ALL

Everything is excellent!!!

Dear Irina, Thank you very much for the great review! We hope to welcome you and your guests again soon. Kind regards, Andrea Altebockwinkel General Manager

Second time at an IBIS

Customer review rating 3.5/5

Florian Business - 07/02/2020 Confirmed reviews ALL

it was my second stay at an IBIS hotel ever (usually Novotel). It was a huge improvement compared to the first stay in an IBIS. The guy on the reception been good and welcoming. The hotel itself was average and I have been in better once and worse. However, the breakfast was terrible, even n my army time the breakfast was nicer presented (and better quality). Would I stay in an IBIS again? Very unlikely

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Your ibis Team

Mrs

Customer review rating 4.5/5

Paula A. Business - 12/01/2020 Confirmed reviews ALL

Very pleasant stay and staff were extremely helpful and good local restaurants and transport links to the city. Would definitely stay again!

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager
Customer review rating 3.0/5

Anonymous Business - 09/01/2020 Confirmed reviews ALL

The experience was fine but € 188 is over priced for a small basic room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Problem on my booking

Customer review rating 0.5/5

Anonymous Business - 06/01/2020 Confirmed reviews ALL

I booked a twin room and they didn't have it available i couldn't stay there with my colleague and I didn't received my money back... terrible... lost 77 euro!!! :@

Dear ibis Guest, Thank you for taking the time to share your feedback. I am very sorry that we did not have the correct room available for you, but as far as I am informed you received back the complete amount of the booking. If this should not be the case, please do not hesitate to contact me any time. Sincerely, Andrea Altebockwinkel General Manager

Short on Basic Amenities

Customer review rating 3.5/5

Kathy Couples - 22/12/2019 Confirmed reviews ALL

I have stayed at this hotel several times over the last 8 years. This time had some weak spots: two thin towels are just not enough, especially when the shower leaks water all over the floor. I learned to take extra towels from the linen cart and make a dam to soak up the water. Also, no washcloths or bar soap. The temperature in our room was way too high (we like it cold at night for better sleeping). I turned the thermostat all the way down to 5 C, but it never cooled off. The second night I finally thought to open the window at the top. Even that wasn’t enough. The third night I swung the window completely open and finally got a decent sleep. On the other hand, the breakfast was good and the staff was generally friendly. I did come to breakfast at 10:05 one morning, thinking it went until 10:30. An employee said, under his breath - twice- “We close at 10”. By that time I already had food on my plate (and some things were already taken away), so I ate quickly and left.

Dear Kathy, Thank you for taking the time to share your feedback. First of all I apologize for the leaking shower, I already forwarded this to my head technician. According to the heating in he rooms, our rooms are all equipped with a two pipe system air conditioning. This means that it can either heat or cool. In winter we turn it to heating, in summer we turn it to cooling, which is the reason why turning it down to 5 degrees did not help. If it is to warm in the winter we also recommend you open the window to cool down the room. Still I hope that we can soon welcome you again to show you that we are always working on improving our service and quality of our guests' stays. Sincerely, Andrea Altebockwinkel General Manager

It was an OK stay

Customer review rating 4.0/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

All fine.

Dear ibis Guest, Thank you for the reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Very good, had to leave a day early.

Customer review rating 3.0/5

Karl G. Business - 14/11/2019 Confirmed reviews ALL

I told the manager that I would be leaving a day early and was wondering if I could get a refund or a raincheck on my next visit. Could not get an solid answer before I left. Can someone confirm this for me?

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did refund the night, as you are a common customer with us and we are always happy to have you here. Therefore i can confirm your request. Should you not have received the money back after 5 working days please contact us to double check. We hope to welcome you again soon! Sincerely, Andrea Altebockwinkel General Manager

value for money Hotel

Customer review rating 4.0/5

P. N. Business - 10/11/2019 Confirmed reviews ALL

We stayed for a week .everything was Ok

Dear N., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Nice place for a short trip

Customer review rating 4.0/5

Carsten Couples - 05/11/2019 Confirmed reviews ALL

The hotel is next to a subway-station in the suburbs of Frankfurt. It is close to the trade fair of Frankfurt situated in a commercial area. The breakfast menu offers a very big choice. Our room was quiet. The staff was friendly and helpful.

Dear Carsten, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Disappointing

Customer review rating 1.5/5

Saesh Business - 19/10/2019 Confirmed reviews ALL

Lack of service, no fresh food, no tea facilities in room lack of towels

Dear Saesh, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The next time, please let us know directly, as we then have the possibility to make your experience better. Towels are always available at the reception as well as a water kettle in case you would like to make yourself tea in the room. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

Nice hotel in a peaceful neighbourhood well connected to city centre by train

Customer review rating 4.5/5

Pradipta S. Business - 16/10/2019 Confirmed reviews ALL

Good experience. Helpful staff.

Dear Pradipta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

great short stay

Customer review rating 4.5/5

Michel Solo - 25/09/2019 Confirmed reviews ALL

very kind and helpful reception in the middle of the night. Also great support when I forgot some medicine in the bathroom.

Dear Michel, thank you very much for your review, it is great to see that you enjoyed your stay with us. We hope to welcome you again soon. Kind regards, Andrea Altebockwinkel General Manager

relax

Customer review rating 4.5/5

Anonymous Friends - 23/09/2019 Confirmed reviews ALL

friendly employees, good bed and lunch

Dear ibis Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Altamente positiva.

Customer review rating 5.0/5

Antonio S. Solo - 05/09/2019 Confirmed reviews ALL

Perfetta

Dear Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager
Customer review rating 5.0/5

Margret S. Business - 02/09/2019 Confirmed reviews ALL

Alles super

Liebe Frau S., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

An efficiently managed Ibis Hotel

Customer review rating 4.0/5

John Families - 28/08/2019 Confirmed reviews ALL

Having stayed in this hotel many times over the past few years I can attest to the consistency of the hotel’s standards: clean, functional, efficient check in and out, friendly front office staff, well maintained rooms. However, the hotel has yet to upgrade to the image presented by newer Ibis hotels around the world, despite tv screens running in the background showing the new, more trendy image. Having stayed during the last 2 months in Ibis hotels in UK, Singapore, Thailand I can attest to the fact that there is a huge difference in product. The room decor and public areas there are bright, trendy, attractive and all rooms come with a kettle and complimentary tea and coffee, and in Asia even with mini fridges. When will Ibis hotels in Germany catch up with their international counterparts?

Dear John, Thank you for the great and detailed review of our hotel! It is a pleasure that we can welcome you fro time to time in our ibis Hotel and that everything is to your linking. We are currently working on plans of modernizing the bar and lobby area, and hope that we can soon keep up also with the hotels in e.g. Thailand. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Perfekt.

Customer review rating 5.0/5

Roland S. Business - 26/08/2019 Confirmed reviews ALL

Alles Tip Top!!!

Lieber Roland, haben Sie vielen Dank für die tolle Bewertung, die Sie mit uns zu Ihrem letzten Aufenthalt geteilt haben. Es freut mich sehr, dass Sie sich bei uns so wohl gefühlt haben und ich hoffe, dass wir Sie bald einmal wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager
Customer review rating 4.0/5

T Business - 19/08/2019 Confirmed reviews ALL

War alles ok

Lieber T., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

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