ibis Frankfurt Messe West 2 stars

Dear Mr. C., Thank you for your feedback regarding your recent stay at our establishment. We appreciate your time in sharing your thoughts and are pleased to hear that you found our hotel to be functional, well-situated, and equipped with a great mattress. We take pride in providing a comfortable and relaxing environment for our guests, and we are delighted that you found our rooms to be soundproof and lightproof. Ensuring a peaceful atmosphere is of utmost importance to us, and we are glad that this aspect contributed positively to your experience. Regarding the issue you mentioned about the television light, we apologize for any inconvenience caused. We understand the importance of having control over the room's lighting, and we will address this matter promptly to ensure that future guests do not encounter the same issue. Once again, we appreciate your valuable feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Warm regards, Your ibis Team

Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you had with our receptionist during your last visit. Providing exceptional hospitality and ensuring a positive guest experience is of the utmost importance to us and we deeply regret that we did not meet your expectations. We understand how frustrating it can be when faced with unhelpful or rude behavior, especially as a foreign traveler seeking help. Rest assured, we take your feedback seriously and will immediately discuss this issue with our front desk to ensure such incidents do not occur again in the future. We value the comfort and satisfaction of every guest and it is disheartening to learn that your first impression upon entering our property has been marred by this unfortunate incident. We appreciate your patience and understanding and assure you that we will take steps to improve the communication skills and general demeanor of our employees. To remedy the situation, we would like to sincerely apologize and offer you a 50% discount on your overnight stay on your next stay. We hope you will give us another opportunity to demonstrate the high level of hospitality we strive to offer. Please once again sincerely apologize for the inconvenience caused. We greatly appreciate your feedback as it helps us identify opportunities for improvement and ensure all guests receive the exceptional service they deserve. If you have any further questions or need assistance, please do not contact us directly. We look forward to welcoming you back soon and offering you an outstanding experience. Best regards, Your ibis team

Dear guest, Thank you for taking the time to provide us with your feedback regarding your recent stay at our establishment. We greatly appreciate your kind words about our staff, food, and location. We sincerely apologize for any inconvenience caused by the discomfort you experienced with the mattress. Your comments have been shared with our maintenance team, who will promptly address the issue and ensure that all mattresses are properly fixed to the beds in order to prevent any future occurrences. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations in this particular aspect. Please rest assured that we take your feedback seriously and will make every effort to rectify the situation. Once again, we appreciate your valuable feedback and hope that you will give us another opportunity to serve you better in the future. Should you have any further concerns or require any assistance, please do not hesitate to contact us directly. Warm regards, Your ibis Team

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Your ibis Team