ibis Frankfurt Messe West 3 stars

Customer review rating (ALL Rating) 4.4/5 575 reviews

Best price
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ibis Frankfurt Messe West - Image 1
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Breitenbachstrasse 7, Hessen, 60487 FRANKFURT, Germany

Description

Hotel extras

  • Direct subway connection

  • Parking (chargeable) available at the hotel

  • Bar and reception with staff 24 hours a day

  • 2 handicapped-accessible rooms available on request

  • 2 meeting rooms for up to 95 people

Our accommodation(s)

Hotel location

ibis Frankfurt Messe West

Breitenbachstrasse 7, Hessen
60487 FRANKFURT
Germany

GPS:50.127213, 8.631178

Telephone
Fax +49 69 24707132

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

You can decide when to relax, but for any time in between, you can always visit our bar which is open 24 hours a day. Refresh with a cold beer or your favorite drink, or satisfy your appetite with a snack. Free WIFI access is available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  575 reviews

TripAdvisor Rating  3.5/5  364 reviews

Yes

Customer review rating 5.0/5

Girshi V. Solo - Confirmed reviews ALL

Good

Descent Hotel

Customer review rating 3.5/5

Andres T. Business - Confirmed reviews ALL

Just acceptable, I did check-in early after a long trip from North America, I paid for it and still no right to get breakfast for me at 8:30 am. BASF Company is doing business with this hotel for long time, the minimum courtesy is allow to get one breakfast after paid 20 euros for early check-in. No security box in the rooms and smell to cigarete every where, because people smoke just in front of the building, I suggest to create an area where smokers can do without intoxicate the air in the rooms. No bathrooms in the main entrance that is logically basic and no front lights in front of the hotel as well to arrive in the night.

Satisfactory Stay

Customer review rating 4.0/5

John Solo - Confirmed reviews ALL

Easy booking, efficient check-in, adequate facilities.

Amazing staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is nice and the staff are very friendly

Dear guest, thank you for your kind words about our amazing staff and nice hotel. We strive to provide a friendly and welcoming environment for all our guests. We look forward to welcoming you back soon. Best regards, ibis Frankfurt Messe West.

Not impressed

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Not a pleasant one, the backpackers or hostel will be a better choice. First of all I did not get the room I booked, was provided with a single bed and you could be awake with your own movements during your sleep. Asked the guy at reception to change but he denied saying that all the rooms are booked and was rude of course. Rooms surrounding inside the hotel was noisy so couldn't sleep. worst part was that there is no attention to cleanliness. A big chunk of hair was found in the bathroom and it seemed that it has been stuck there for a while. Breakfast options are ok-ish , not worth to book.

Dear Amit Y., Thank you for taking the time to share your feedback regarding your recent stay at ibis Frankfurt Messe West. We are genuinely sorry to hear that your experience did not meet your expectations and would like to address the points you raised. Firstly, we sincerely apologize for the inconvenience caused by not receiving the room type you originally booked. We strive to accommodate all guests' preferences, and it is unfortunate that we could not fulfill your request during your stay. We encourage our guests to reach out to us directly for any specific requirements, and we will do our utmost to assist. We regret to learn about the noise disturbances you encountered during your stay. Please know that we take such feedback seriously and are continuously working to ensure a more restful environment for our guests. In the future, you may consider requesting a room on the quieter side of the hotel, and we will gladly assist based on availability, at no additional charge. Regarding cleanliness, I want to extend our sincerest apologies for the oversight you experienced in your bathroom. Our housekeeping team is trained to uphold high standards, and your comments will be addressed to ensure this is not a recurring issue. As for the breakfast offerings, we appreciate your input, and I assure you that we are always looking for ways to enhance our menu and cater to our guests' preferences. We value your feedback as it helps us improve our services. Thank you once again for your comments, and we hope you might reconsider staying with us in the future. Best regards, ibis Hotel Frankfurt Messe West

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Other web-users rate our hotel

  • 168 reviews 9.1/10 Location
  • 315 reviews 7/10 Room
  • 274 reviews 9.1/10 Service
  • 12 reviews 6.4/10 WiFi
  • 178 reviews 7/10 Breakfast
  • 175 reviews 8.6/10 Cleanliness
  • 175 reviews 5.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.