Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,363 reviews

Best price
guarantee
Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,363 reviews

TripAdvisor Rating  3.7/5  1,201 reviews

Customer review rating 5.0/5

Raymond M. Business - Confirmed reviews ALL

Good and fairly affordable accomodation. Need to improve on room water refills and also avail more distilled water for foreigners not used to carbonated water

Hello Raymond M., thank you very much for your kind feedback! 😊 We’re pleased to hear that you appreciated the location and found the accommodation good and fairly affordable. Regarding water: in Germany, tap water is subject to very strict quality regulations and is generally considered high-quality drinking water nationwide. It is perfectly safe to drink and widely used by locals. For guests who prefer bottled mineral water, this is readily available for purchase at our reception at any time. We understand that preferences may differ, especially for international travellers, and we’re happy to assist whenever needed. Thank you for sharing your thoughts with us. Best regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Bebie D. C. Families - Confirmed reviews ALL

As always, we love Novotel and prefer always your hotel whenever we are in Frankfurt. Rooms are spacious and clean except for some visible dusts on areas that is rarely used by many. Breakfast buffet always offers fresh and delicious food as well as friendly and accommodating personnel. I only have one issue to raise this time. I sent an email weeks prior to our stay and there i specifically asked that this time, no connecting rooms needed and was even mentioned it 2 times in my email. Although, my original request has been granted and i truly appreciated the effort but was slightly disappointed getting connecting rooms. Also, unlike last September, upon check-in, the Receptionist (it was a male but forgot his name), he informed us every details of our stay including the sofa bed. He was very nice and informative. But this time (a female receptionist), she was also nice but i guess she was in a hurry not to explain all the details. We were not told that we will be getting the same room, which means a connecting room. We were only informed which room is for the baby and thats it. I was exhausted already to go down again and complain because i think complaining on the spot is also no help when the hotel is fully booked and it seems you are always full on Weekends with all the tour buses coming. You can check my email for your reference. It was 2 different receptionists replying my email and confirming that my request has been noted. Or perhaps was it a mistake from your Housekeeping Department? I dont know who does the room assignment in your hotel but i hope next time it wont happen again. If a request is not possible, then please politely decline and not giving us a false hope. Moreover, to explain why i prefered no connecting rooms this time, because the people whom we are with does not like when a baby or toddler cries in the middle of the night. They are a bit sensitive with their hearings. Plus, all the doors in these rooms where we were, they are all so hard to close that you will hear a bang while closing. Or perhaps, it was only us who did not put strong force while closing. I am explaining to lay down my reasons as to why i was a little bit disappointed. Of course you can say that i am overreacting and it shouldn't be a big deal because it's just a room or i am just being overly dramatic over this nonsense issue. But the thing is, i was expecting already and informed the people i am with, that everything is settled and In Ordnung. I hope this feedback of mine will not affect my future stay in your hotel. I am writing this not to gain resentment from your personnel but to be aware next time. Thank you and have a nice day!

Hello Bebie D. C., thank you very much for taking the time to share such detailed and honest feedback. First of all, we truly appreciate your loyalty and kind words about our hotel, the spacious and clean rooms, and especially our breakfast team. It means a lot to us that you continue to choose Novotel Frankfurt City whenever you are in Frankfurt. We completely understand your disappointment regarding the connecting room, and please rest assured: your feedback is absolutely valid and not an overreaction in any way. You clearly communicated your request in advance, and you were right to expect it to be respected. We sincerely regret that, despite the request being noted and confirmed, you were still assigned a connecting room. That should not have happened, and we understand how frustrating this must have been, especially when travelling with a baby and companions who are sensitive to noise. Room allocation is coordinated between the reservations system and the front office, and in this case the process clearly did not work as intended. We will review this internally to understand exactly where the breakdown occurred, so we can prevent similar situations in the future. You are also absolutely right that it would be better to clearly decline a request if it cannot be guaranteed, rather than raising expectations that may not be met. Thank you as well for your honest feedback regarding the check-in experience. While we are glad to hear that the colleague was friendly, we regret that the explanation was not as thorough as during your previous stay. Especially when travelling with a family, clear communication is essential, and we will address this with the team. Please do not worry: your feedback will not negatively affect any future stays with us. On the contrary, we value guests who share their experiences openly and constructively, as it helps us improve. We would be very happy to welcome you again and make sure that your preferences are handled more carefully next time. Thank you again for your trust and for choosing our hotel. We truly hope to see you again soon. Best regards Lars Paschold Service Operations Manager

Customer review rating 3.0/5

Can D. T. Families - Confirmed reviews ALL

“Unfortunately, there wasn’t even a wardrobe in the room to place our clothes. On the first day, there wasn’t even a complimentary bottle of water prepared to welcome the guests. I would, however, like to express my appreciation for the housekeeping team — the room was cleaned beautifully throughout our stay

Hello Can D. T., thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay felt only average at times, but we do appreciate your balanced and fair comments. As a city hotel, our rooms are designed for shorter stays, which is why classic large wardrobes are uncommon. Instead, each room is equipped with a medium-sized open shelving unit and an additional small closet, as most guests tend to live directly out of their suitcase. Regarding the bottle of water: complimentary bottled water is not part of our standard room amenities. Our tap water is perfectly safe to drink and of excellent quality, and we consciously avoid placing bottled water in rooms to reduce unnecessary resource consumption. For guests who prefer bottled mineral water, this is available 24/7 at our reception. We are, however, very pleased to hear your positive words about our housekeeping team. Cleanliness is a key priority for us, and your appreciation will certainly be shared with the team. Thank you again for your feedback. It helps us manage expectations more clearly and continue improving where it matters. Best regards Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Kee C. K. Business - Confirmed reviews ALL

clean and very affordable

Hello Kee C. K., thank you very much for your great feedback! 😊 We’re happy to hear that you appreciated our location and found the hotel clean and very affordable. That’s exactly what many of our guests value most. We hope to welcome you back again on your next visit to Frankfurt! Best regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Anamaria T. Families - Confirmed reviews ALL

I would like that gym is better equiped

Hello Anamaria, thank you very much for your kind feedback! 😊 We’re happy to hear that you found our hotel nice and clean. Thank you as well for your comment regarding the gym. We understand your wish for better equipment. While the available space is limited due to the building structure, we continuously review options to improve the fitness area wherever possible. We would be happy to welcome you back on your next stay in Frankfurt! Best regards Lars Paschold Service Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 535 reviews 8.7/10 Location
  • 727 reviews 7.4/10 Room
  • 705 reviews 9.1/10 Service
  • 17 reviews 8.9/10 WiFi
  • 409 reviews 8.6/10 Breakfast
  • 351 reviews 8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Frankfurt

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.