Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,551 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,551 reviews

Customer review rating 0.5/5

Seed A. S. A. A. Families - Confirmed reviews ALL

Dear A., Thank you for sharing your feedback. I am sorry that your stay began with an unpleasant encounter involving another guest. I understand that this situation was upsetting for you and your family. As the incident concerned the behaviour of another guest, our ability to influence the situation was unfortunately limited. Nevertheless, we regret that this experience affected your impression of our hotel. After your decision to leave shortly after arrival, we arranged a full refund of your stay as a gesture of goodwill. While we respect your decision, we are sorry that we did not have the opportunity to provide the experience we strive to offer our guests. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 2.5/5

Alexis C. Solo - Confirmed reviews ALL

Dear Alexis, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your room, appreciated the bathroom, and found our team friendly and helpful. At the same time, I am very sorry to learn that noise disturbances affected your sleep and overall comfort during your stay. A restful night's sleep is one of the most important aspects of any hotel stay, and I fully understand how frustrating recurring noises can be. As you stayed with us for several nights, I would have been pleased to offer you an alternative room had we been made aware of the issue during your stay. For any future visit, please do not hesitate to contact our reception team immediately. We will always do our best to find a suitable solution. Thank you also for bringing this matter to our attention. I will investigate the reported noise to determine its source and see whether any corrective action is required. We appreciate your valuable feedback and hope to have the opportunity to welcome you back to Novotel Frankfurt City and provide you with a much more restful stay. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Philipp H. Business - Confirmed reviews ALL

Dear Mr H., Thank you very much for sharing your positive feedback following your stay at Novotel Frankfurt City. We are delighted to hear that you enjoyed our breakfast, found the hotel clean and comfortable, and appreciated the friendliness of our location. It is especially nice to read that you found the proximity to Messe Frankfurt, the Senckenberg Museum, Goethe University, and the public transport connections convenient for your visit. Thank you for highlighting these aspects, as they will certainly be helpful for future guests planning their stay in Frankfurt. We truly appreciate your kind comments and hope to welcome you back again soon for another enjoyable stay. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Emoke F. Families - Confirmed reviews ALL

Dear Emoke, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed a peaceful stay with us and that the sound insulation of the hotel met your expectations, despite the nearby railway line. It is especially rewarding to know that you appreciated the quality and variety of our breakfast selection. We are also pleased that you found our location convenient. With nearby tram and train connections, as well as the lively Bockenheim district, many of our guests enjoy the balance between excellent accessibility and a quieter environment away from the city centre bustle. Thank you once again for your kind comments. Positive feedback such as yours is a great motivation for our entire team. We hope to have the pleasure of welcoming you back to Novotel Frankfurt City again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

James K. Business - Confirmed reviews ALL

Dear Mr K., Thank you very much for sharing your feedback about your stay at Novotel Frankfurt City. We are delighted to hear that you enjoyed a comfortable stay and appreciated our friendly team, breakfast offering, convenient location, and reliable internet connection. Positive feedback like yours is a wonderful motivation for all of us and encourages us to continue delivering the best possible experience for our guests. We truly appreciate your kind comments and look forward to welcoming you back on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 531 reviews 8.4/10 Location
  • 778 reviews 7.6/10 Room
  • 717 reviews 9/10 Service
  • 17 reviews 9.4/10 WiFi
  • 433 reviews 8.7/10 Breakfast
  • 368 reviews 8.1/10 Cleanliness

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