Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,372 reviews

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Novotel Frankfurt City - Image 1
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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,372 reviews

TripAdvisor Rating  3.7/5  1,194 reviews

Good lobby, food and bar but elderly and poorly sound isolated

Customer review rating 3.0/5

Rene Business - Confirmed reviews ALL

Dear René, Thank you for taking the time to share your impressions following your stay with us. I\'m truly sorry that your room did not meet your expectations and that your experience was negatively affected by several details. We take your feedback seriously, especially regarding the noise issues and the condition of the bathroom mirror – that should have been addressed by our housekeeping team prior to your arrival, and I regret that this was overlooked. You\'re absolutely right that certain areas of our hotel are not brand new. We are continuously investing in upgrades and improvements, and your comments help us identify where to prioritize next. Regarding the ventilation: our rooms are ventilated via a central system, which also provides heating depending on the season. This system doesn\'t have individual fans, which is why the airflow may feel less strong, especially during transitional weather periods. We’ll re-check the functionality in the room you stayed in to be safe. The door noise is a side effect of the key card security system that keeps non-guests from entering unauthorized rooms. Nevertheless, I understand how disruptive this can be and will pass this on for further evaluation. Despite the shortcomings, I hope you\'ll consider staying with us again and give us the opportunity to offer you a better experience next time. Warm regards, Anja Kögl Front Office Manager

Not great

Customer review rating 3.0/5

Anonymous C. Solo - Confirmed reviews ALL

Hi, Thanks a lot for taking the time to share your feedback – even though I’m sorry to read that we didn’t meet your expectations, particularly regarding the air conditioning and room environment. During this transitional season, our central system is still set to heating mode, which means that cooling functions are limited. We understand this can be inconvenient when outside temperatures rise unexpectedly. Regarding the windows: These were recently renovated and now meet the latest European safety standards. When closed, they are also soundproof – a major improvement for many guests. By default, the windows tilt for ventilation, but a full opening is still possible upon request at reception. For guests who are light sleepers, we also recommend letting us know in advance. We will do our best to allocate a quieter room facing away from the train tracks. We also sincerely appreciate your kind words about our team and the bar – that truly means a lot to us. We hope to welcome you again and provide a more pleasant experience next time. Best regards Lars Paschold Guest Experience Assistant

I enjoyed it

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Hi Isaiah, Thank you for your great review! I\'m happy to hear that you enjoyed your stay and appreciated the cleanliness and upkeep of the hotel 😊 We hope to welcome you back to Novotel Frankfurt City soon! Best regards, Lars Paschold Guest Experience Assistant

Comfortable and convenient

Customer review rating 4.0/5

Dean Business - Confirmed reviews ALL

Hi Dean, Thanks so much for your kind words! We\'re really happy to hear that everything went smoothly during your stay and that you had a pleasant time with us 😊 We hope to welcome you back again soon – safe travels until then! Best regards Lars Paschold Guest Experience Assistant Novotel Frankfurt City

A Disappointing Experience

TripAdvisor rating 2.0/5

Walther P TripAdvisor review

Dear Vanamstel, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to read that your stay did not meet your expectations, and I would like to offer you my sincere apologies for the inconvenience you experienced. Your comments regarding the overwhelming number of tour groups during your arrival and at breakfast are absolutely valid. On the morning in question, we experienced an unusually high volume of departures from multiple groups, all with the same schedule. This led to a level of crowding we ourselves had not encountered before. We have already begun reviewing measures to better handle such situations in the future—for example, by opening breakfast earlier on high-volume days to ease the pressure and improve the overall guest experience. I also regret that you were unable to enjoy dinner or order room service on your first evening. While we do our best to accommodate every guest, capacity limits can unfortunately be reached during peak times. We're actively working on improving communication and guest flow, especially in situations involving large group check-ins. As for your remarks on the rooms and gym: we understand that the overall comfort and quality of facilities are essential. At our property, various areas are regularly renovated or renewed, and we hope to further improve our rooms in the future as well. Our fitness area is designed for basic workouts, though we understand it may not meet the expectations of guests seeking a more extensive gym setup. Regarding the bathroom, please allow me to clarify that it is heated through our central ventilation system, which is regulated by the temperature settings in the main room. This setup eliminates the need for a separate heating unit in the bathroom. Once again, I’m truly sorry that your stay with us did not reflect the standards you rightfully expect from a Novotel. We appreciate your honest feedback—it helps us continue to improve—and we hope to have the chance to restore your trust in the future. Warm regards Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 559 reviews 8.7/10 Location
  • 814 reviews 7.3/10 Room
  • 744 reviews 9/10 Service
  • 14 reviews 8.5/10 WiFi
  • 436 reviews 8.3/10 Breakfast
  • 380 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.