Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,485 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,485 reviews

Customer review rating 4.0/5

Shay S. Friends - Confirmed reviews ALL

Very nice, comfortable stay. Room was good, big and had everything needed. Friendly staff. Quite area and not far from city center. Prices at the restaurant are a little pricey.

Hello Shay, thank you very much for taking the time to share your feedback and for describing your stay in such a balanced and thoughtful way. We are very pleased to read that you enjoyed a comfortable stay and found your room spacious, well equipped and suitable for your needs. It is also great to hear that you experienced our team as friendly and appreciated the quiet area and our location not far from the city center. Creating a relaxed and comfortable environment is exactly what we aim for. Thank you as well for your honest comment regarding the restaurant prices. We understand that this can feel a bit high depending on expectations and personal preferences. Our focus in the restaurant is on quality, fresh products and a relaxed dining experience directly in the hotel, but we also appreciate that some guests prefer alternative options in the surrounding area. Our reception team is always happy to share recommendations nearby. Thank you again for your valuable feedback. We truly appreciate it and would be very happy to welcome you back to the Novotel Frankfurt City on a future visit 😊 Kind regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Gaby B. Business - Confirmed reviews ALL

A good business hotel for a stay whilst attending a trade fair at Messe Frankfurt

Dear Ms. B., thank you very much for taking the time to share your feedback with us. We are pleased to read that you felt you received good value for money and that our location close to Messe Frankfurt was convenient for your stay. It is also great to hear that you found our hotel well suited for a business trip during a trade fair, as this is exactly the type of stay we aim to support with a practical setup, comfortable rooms and reliable service. Thank you for choosing the Novotel Frankfurt City. We would be very happy to welcome you again on your next visit to Frankfurt. Kind regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Dirk D. Families - Confirmed reviews ALL

good location, fine room. only breakfast too expensive, but due to location could get good food nearby

Dear Mr. D., thank you very much for taking the time to share your feedback and for rating your stay so positively. We are pleased to read that you appreciated our convenient location and found your room comfortable. This is exactly what many of our guests value when staying with us. Thank you as well for your honest comment regarding the breakfast price. We understand that this can feel high, especially when there are many good alternatives nearby. Our breakfast focuses on a wide variety of fresh, high-quality products and is designed to offer a relaxed start to the day directly in the hotel. At the same time, we fully understand and appreciate that some guests prefer to explore the surrounding area, especially given our central location with many great options close by. We truly appreciate your balanced feedback and would be very happy to welcome you back to the Novotel Frankfurt City on a future visit. Kind regards Lars Paschold Service Operations Manager

Customer review rating 3.0/5

Jane K. Business - Confirmed reviews ALL

Very basic, comfortable bed , but very noisy breakfast overpriced so I did not have it

Dear Ms. K., thank you very much for taking the time to share your honest feedback with us. We truly appreciate it, as it helps us better understand how our guests experience their stay. We are pleased to read that you found the bed comfortable, as good sleep quality is very important to us. At the same time, we are sorry to hear that you experienced the breakfast area as noisy and that the overall impression felt rather basic to you. Especially in the morning, a calm and relaxed atmosphere is something many guests value, and we regret that this was not the case for you. Regarding breakfast, we understand your perception of the price. Our breakfast is designed to offer a wide variety of fresh and high-quality products, but we fully respect that this may not feel like the right option for every guest. Given our central location, there are indeed several nearby alternatives, which some guests prefer, and we understand your decision not to use the breakfast service. Thank you again for your balanced and open feedback. We would be very pleased to welcome you back to the Novotel Frankfurt City in the future and hope to provide an even more positive overall experience next time. Kind regards Lars Paschold Service Operations Manager

Customer review rating 0.5/5

Amit R. Families - Confirmed reviews ALL

Poor show by house keeping , the carpets are dirty. Basic towels and lenin is changed or cleaned only on repeated requests. This is not a NOVOTEL.

Dear Mr. R., thank you for sharing your feedback. I am very sorry to read how disappointed you were with your stay and I sincerely apologize that we did not meet the standards you rightly expect from a Novotel hotel, especially as an ALL Gold member. Cleanliness is a fundamental expectation and reading about dirty carpets and an unsatisfactory housekeeping experience is deeply concerning. This is not the level of quality we aim to deliver, and your comments have been shared directly with our housekeeping management for immediate review and corrective action. Regarding towels and linen, I would like to clarify that towels are always replaced when they are left on the floor, which is our standard signal for a change. Bed linen is routinely changed every three nights, and of course can be replaced earlier at any time upon request during housekeeping hours. That said, even with these standards in place, your experience clearly shows that something did not work as it should, and for that I sincerely apologize. It is unfortunate that we were not able to address these concerns during your stay. Our team is available around the clock and is always happy to intervene immediately to resolve any issues while our guests are still with us. Your reservation was made via a third‑party channel, which meant your Gold status was not visible to us in advance. Additionally, due to the room setup required for your booking, an upgrade was unfortunately not possible. However, this does not in any way excuse the shortcomings you experienced in terms of cleanliness and overall room condition. If you are willing to share a few more details about what exactly went wrong in your room, it would help us greatly to investigate more precisely and prevent similar situations in the future. Thank you again for your honest feedback. We truly value it as an opportunity to improve and would appreciate the chance to regain your trust on a future visit. Kind regards Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 523 reviews 8.6/10 Location
  • 758 reviews 7.5/10 Room
  • 713 reviews 8.9/10 Service
  • 19 reviews 8.5/10 WiFi
  • 431 reviews 8.8/10 Breakfast
  • 357 reviews 7.9/10 Cleanliness
  • 181 reviews 7.5/10 Food
  • 34 reviews 8.1/10 Bar

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