Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,444 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,444 reviews

Customer review rating 3.0/5

Thais P. Business - Confirmed reviews ALL

Too warm room even with windows opened, water had a weird smell.

Hello Thais, thank you for sharing your feedback with us – we truly appreciate it. We are very sorry to hear that your stay was below expectations. A room that feels too warm can certainly affect comfort, and we understand how unpleasant this can be, especially if opening the windows did not bring relief. In such situations, our reception team is always happy to assist immediately, for example by checking the room or offering an alternative if available. Regarding the water smell, thank you for pointing this out. This is not the experience we want our guests to have, and your comment has been shared internally so it can be reviewed carefully. Your feedback helps us identify where we need to improve, and we regret that we did not have the chance to address these issues during your stay. We would be happy to welcome you again and provide you with a much more comfortable experience. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 2.5/5

Till H. Business - Confirmed reviews ALL

Outdated hotel. It was all pretty clean, but in spacey. Compared to other hotels for the same price, I would get more design and a more modern appearance.

Hello Till, thank you very much for taking the time to share your honest feedback. We’re glad to hear that you found the hotel clean, but we regret that the overall impression and design felt outdated to you compared to other hotels in the same price range. We understand that atmosphere and a modern appearance are important factors, and feedback like yours helps us identify where improvements are needed. Regarding the WiFi, we are very sorry for the frustration this caused. In some cases, guests may connect to the general free WiFi network, which can have limited performance. By logging in with the free ALL – Accor Live Limitless membership, guests receive access to an unrestricted high‑speed connection. Our reception team is always happy to assist immediately with the login or to help resolve any connection issues, and we regret that this was not clarified during your stay. Your comments regarding ease of access have also been shared internally for further review. Thank you again for your valuable feedback. We truly appreciate your openness and hope to welcome you again for a more comfortable and improved experience. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 2.5/5

Michael O. Families - Confirmed reviews ALL

The hotel was okay. However, the room was a bit dusty!! If you check the top of the wardrobe where they kept the cushions of the chair, it was all dust that hasn't been cleaned for ages. Similar thing applies to the safe (Top part, dirt accumulated for quite sometime). We also noticed that the kettled gathered dust really quick (could be coming from the AC).

Dear Mr. O., thank you for taking the time to share your feedback. I’m pleased to hear that you found your stay generally comfortable, but I sincerely apologize for the dust you encountered in the room — especially on top of the wardrobe area, the safe, and around the kettle. You are absolutely right to expect a consistently high level of cleanliness, including areas that are not immediately in view. Your comments have been reviewed in detail with our Housekeeping team. We have reinforced our room-check procedures to ensure that elevated and less obvious surfaces are cleaned and controlled just as thoroughly as visible areas. In addition, your observation regarding faster dust accumulation has been shared with our Technical team so that air circulation and filtration in the room are checked and optimized where necessary. I would like to thank you for pointing this out so precisely. Feedback like yours helps us improve our standards and prevents similar experiences for future guests. I’m glad that, despite these issues, you still found the stay comfortable overall — and we would very much appreciate the opportunity to welcome you back and provide you with the level of experience you should rightfully expect. Warm regards, Lars Paschold Service Operations Manager

Customer review rating 3.0/5

Ian G. F. Business - Confirmed reviews ALL

One morning when I was sleeping, my door was opened, another morning the cleaning man opened the door, I was just getting up, so put on my underpants, an told him I would leave in under 30 mins, but he insisted , and then cleaned the bathroom and made the bed, whilst I was still not dressed

Hello Mr. F., Thank you for taking the time to share your experience with us. I am truly sorry for what happened during your stay. A staff member entering your room while you are inside – and without receiving a clear invitation to do so – is completely unacceptable and does not meet our standards under any circumstances. Your description of this incident is deeply concerning. The privacy and safety of our guests have absolute priority, and it is very disappointing that you were placed in such an uncomfortable situation. To clarify our procedures: if a guest is in the room, our team always returns at a later time unless we receive a clear and explicit invitation to enter. Regular cleaning does not take place while a guest is present. When a room appears unoccupied, housekeeping may enter as part of the normal cleaning schedule – but always after knocking and waiting long enough to ensure no guest is still inside. What you experienced clearly does not reflect these standards. We are addressing this internally with the utmost seriousness to understand how this could happen and to ensure that such a situation cannot occur again. Your feedback helps us reinforce these procedures even further. If you have any additional details you would like to share, or if there is anything else on your mind, I am of course available at any time. Thank you again for bringing this to our attention. We would be glad to welcome you back at the Novotel Frankfurt City, and our team will do everything to ensure a completely smooth and respectful experience on any future visit. Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Glenn D. Solo - Confirmed reviews ALL

Very comfortable, and a nice and quiet place to be. Will say that the bedsheets weren't cleaned when I got there, I think there was some paint left over, however, reception was very nice, and very helpful.

Hello Mr. D., Thank you very much for taking the time to share your impressions with us. I am glad to hear that you found the hotel comfortable and appreciated the quiet atmosphere. It is also great to know that our reception team made such a positive impression on you when you arrived on the morning of March 15th. Your kind words will be passed on to the colleague who assisted you that day – feedback like this is always highly appreciated by the team. At the same time, I am very sorry that the bedsheets were not in perfect condition when you arrived. All rooms are prepared with freshly laundered linens for every guest, so any visible mark or residue – whether originating from the laundry process or appearing afterwards – should not happen. Your comment has been shared with our housekeeping team and our laundry service, and we will reinforce our quality checks to prevent such situations in the future. I am pleased that the reception team could support you quickly afterwards. Ensuring that issues are resolved promptly and that guests feel well taken care of is very important to us. Thank you again for your helpful feedback, and we would be glad to welcome you back at the Novotel Frankfurt City. Our team will do everything to ensure an entirely smooth and pleasant experience on your next visit. Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 536 reviews 8.5/10 Location
  • 757 reviews 7.5/10 Room
  • 713 reviews 8.9/10 Service
  • 20 reviews 8.6/10 WiFi
  • 425 reviews 8.9/10 Breakfast
  • 362 reviews 7.9/10 Cleanliness
  • 35 reviews 8/10 Bar

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