Novotel Frankfurt City Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,425 reviews

ALLSAFE approved hotel

Information message

Novotel Frankfurt City
See on a map
+ 22 Services

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with the new Novotel bed and WiFi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 frankfurt am main
germany

Fax: (+49)69/79303930

Check-in from 15h00

Check out up to 12h00

  • S3 S4 S5 S6:  Westbahnhof

  • TRAM 17:  Kuhwaldstraße

  • By plane

    Frankfurt Airport At 17km / 10 miles

  • By car

    Westkreuz A648 Messe At 2km / 1 miles

  • By train

    Frankfurt West At 0km / 0 miles

  • By train

    Frankfurt am Main Hauptbahnhof At 2km / 1 miles

GPS:50.115482, 8.642122

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 275

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,425 reviews

TripAdvisor Rating 3.5/5

1,143 reviews

location good. staff friendly.

Customer review rating 4.5/5

J. C. Business - 09/01/2022 Confirmed reviews ALL

location is very good. and rearly you get free parking in Frankfurt. The guy serving breakfast on 7th Jan. was very friendly. I think he deserves a promotion. Very clean. I like the double doors in the room. It keeps the noise from the corridor down.

Dear C. J., We very much appreciate your comments regarding your stay from 6th -7th of January at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to my college who was serving your breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

OK, nothing less, nothing more

Customer review rating 3.5/5

Anonymous Business - 21/12/2021 Confirmed reviews ALL

The stay was ok, nothing less nothing more. The beds are really comfortable, the entrance area is very hip and modern. NOt so the rooms, furniture seem from the 90s, rooms 6 bathrooms could be cleaner. during night was woken up by some drunk girls, therefore couldnt sleep for 3 hours. In the morning there was a cigarette smell in the hallway, coming out from a door where I also heard Children. How do people still smoke in hotels, and then also in front of their children? But of course this has nothing to do with the hotel. Just didnt put a positive spin on the whole stay. breakfast was not my thing, seemed they served food from the day before ( dried up carrots, cucumber), chia pudding had gone bad I think, but hotel food is not my thing i have to say. No innovation whatsoever.

Great value and good location to get around Frankfurt

Customer review rating 4.5/5

Anonymous Families - 29/11/2021 Confirmed reviews ALL

Efficient and overall a good experience

Dear Mr. K., Thank you for taking the time to rate our hotel. I am very pleased that you enjoyed it with us. I hope that we may welcome you again soon and wish you all the best. Best regards, Lars Paschold Guest Experience Assistant

10 of 10

Customer review rating 5.0/5

Ahmad S. Couples - 19/11/2021 Confirmed reviews ALL

I wish you will not asked me for this branch anymore! Everybody know how I love this branch 100% Easy in, easy out Free parking Amazing location Great staff Great value

Dear Mr. s., I am very pleased that you are satisfied with our house. It is really good to receive positive feedback like yours. However, if you wish, I can gladly set that you will not receive any more evaluation forms of our house for your stay. Please just let me know by replying to this mail. Otherwise, you are welcome to tell my colleagues at the reception during your next stay. We are already looking forward to your next visit with us. Best regards, Lars Paschold Guest Experience Assistant

Very noisy with train noise

Customer review rating 1.5/5

Anonymous Business - 10/11/2021 Confirmed reviews ALL

I always love staying in Novotel being an Accor group member, but here I was dissatisfied, when I particularly requested for higher floors and no noise…

Dear Mr. R., I am very sorry that you were not satisfied with your stay. Unfortunately, your request for a quiet room did not reach us. The booking notes only mentioned that you would like to sleep as high as possible and with a city view. We have complied with this request as best we could and provided the city view as well as the highest located and available room. For future stays, I have noted in your guest profile that you would like a quiet room in any case. I hope you will give us a second chance and then you will like the room choice more. Until then, I wish you a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

OK for the price, room for improvement

Customer review rating 3.0/5

Anonymous Business - 09/11/2021 Confirmed reviews ALL

The stay was ok, nothing more nothing less. The staff is very friendly. There is room for improvement though: it wasnt the cleanest room. But I do not want to go into detail in this official review. The hotel does a marketing with "healthy foods" "brain foods". And then one sees what is offered for breakfast: Bacon, ham, sausage, egg etc. etc. only healthy thing is the fruitsalad bar. And there as well everything is dairy. If you do a marketing around health food, you should really be offering some plant-based alternatives to cheese, yoghurt, meat, etc. As well a warm variant of milk in your coffee (there was only cold soya milk). in the Novo2 restaurant there was not one dish which was plant-based. Therefore I decided to not have dinner there. We are in an era, where you know that meat and dairy are bad for your health & the environment. I am not a vegan or anything, but I watch out for what I eat and reduce dairy and meat where I can, and the fact is that even hotels should consider offering some alternatives when proclaiming health food and a modern restaurant concept. It would be nice to be able to choose from alternatives. In my opinion, if you want to go with the trend, you need to invest in some plant-based alternatives. Thank you for giving the chance to give feedback. My goal is not to criticized, I am sincere and honest, and want to give the hotel the possibility to improve.

Sehr geehrte Frau S., ich danke Ihnen für diese ehrliche und ausführliche Bewertung. Wir freuen uns immer sehr über Anregungen, Wünsche oder einfach nur Feedback wie ihnen der Aufenthalt bei uns gefallen hat. Es tut mir leid, dass wir nicht alle Ihre Ansprüche voll erfüllen konnten und wir werden Ihre Anregungen ernst nehmen und Verbesserungen Ableiten. Was die Speisekarte wie auch unser Frühstück angeht, so kann ich Ihnen mitteilen, dass dies nicht unser reguläres Angebot darstellt. Auf der nach wie vor geringen Nachfrage können wir noch nicht wieder die volle Bandbreite an Produkten anbieten, wie wir es gerne würden. Der Frühstückspreis ist deshalb derzeit auch um 5€ im Vergleich zum regulären Preis vor der Pandemie reduziert. Es freut mich sehr Ihnen mitteilen zu können, dass wir ab kommender Woche wieder eine reichhaltigere Auswahl, insbesondere an vegetarischen und veganen Lebensmitteln anbieten werden. Der Staub, sowie die Kalkablagerungen die Sie in Ihrem Zimmer feststellen mussten haben wir bereits entfernt. Auch der blaue Müllsack auf dem Vordach wurde nun entfernt. So etwas sollte selbstverständlich nicht vorkommen. Bitte entschuldigen Sie dies. Liebe Frau Schulz-Gosslar, noch einmal herzlichen Dank für Ihre Rückmeldung. Ich hoffe sehr, dass Ihr nächster Aufenthalt bei uns zu Ihrer vollen Zufriedenheit verläuft. Wir freuen uns bereits auf Sie! Beste Grüße, Lars Paschold Guest Experience Assistant
Customer review rating 5.0/5

Dr.abdallah.abosamrh Families - 17/10/2021 Confirmed reviews ALL

Very good hotel. I fell i am in my home. Well trained team.

Dear Mr. A., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold guest experience assistant

Well located, very clean and quiet.

Customer review rating 5.0/5

G. Families - 10/10/2021 Confirmed reviews ALL

Excellent stay at Novotel Frankfurt, well designed bedrooms, extremely clean, with double doors to ensure no noise comes from the corridor, large shower room and excellent bed. Very friendly and helpful staff. Amazing breakfast. Looking forward to our next stay!

Dear Christophe G., We very much appreciate your comments regarding your stay from 1st to 2nd of October at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to your next stay! Sincerely, Anja Kögl Front Office Manager

Good stay

Customer review rating 5.0/5

Rohit R. Business - 06/10/2021 Confirmed reviews ALL

A very pleasant stay for one month. The staff are very courteous and caring. All COVID protocols were maintained during my stay.

Dear Mr. R., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold Guest Experience Assistant

Best location with best team

Customer review rating 5.0/5

Ahmad Business - 04/10/2021 Confirmed reviews ALL

I love this branch , and I have to stay her every time I visit Frankfurt

Dear Mr. S., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold guest experience assistant

Wonderful and comfortable stay

Customer review rating 5.0/5

A. T. Families - 28/09/2021 Confirmed reviews ALL

great service comfortable stay clean, beautiful rooms and lobby

Dear Sareen A., We very much appreciate your comments regarding your stay from 26th to 27th of September at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Good stay, well located

Customer review rating 5.0/5

Hanadi Families - 12/09/2021 Confirmed reviews ALL

I will definitely stay again

Dear Hanadi A., We very much appreciate your comments regarding your stay from 03.-05.09.2021 at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Khaled. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Great clean !

TripAdvisor rating 5.0/5

Miguel O 31/07/2021 TripAdvisor review

Nice very clean property. Very Covid compliant. Everyone was wonderful. Great all around service. Would return on next Frankfurt trip. Tranquil neighborhood. Good restaurants walking distance. Easy walk to town center.

Very good value for the money

TripAdvisor rating 4.0/5

Dan115 Couples - 20/03/2021 TripAdvisor review

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

Needs investments urgently

TripAdvisor rating 2.0/5

588pierre Family - 24/09/2019 TripAdvisor review

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I'd rather have 588pierre, Thank you very much for your rating and the honest words. I am sorry that you were not satisfied with your stay with us. We continue to work on ourselves and hope to be able to offer you a better impression in the future. The carpets, for example, will be replaced this year in all corridors and rooms. We also hope to be able to renew parts of the furniture and the bathrooms soon. Our rooms have been air-conditioned since the opening of the hotel. Did you have any problems with this? If so, I suspect a defect in the control of the room and it would be a great help if you could tell me more details about your stay to check this (room number, booking number or your full name would suffice). I would be very pleased if you would contact me by e-mail to Lars.Paschold@accor.com . I hope that in the future we will get the chance to convince you again. Until then I wish you all the best and look forward to hearing from you. Best regards, Lars Paschold Guest Experience Assistant

Kuhbonbon

TripAdvisor rating 2.0/5

kuhbonbon2019 Business - 23/07/2019 TripAdvisor review

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Dear kuhbonbon2019, Thank you very much for your review. I'm sorry that you didn't like it with us in the end. I can't do more than apologize for this negative experience. Unfortunately, my colleague could not have changed anything about the room situation. She has tried to explain to you that the coffee machines mentioned are only available in our large corner rooms. Neither the corner rooms, nor rooms with coffee machines are officially bookable with us, but only available as a free upgrade. You received this from us, because you travelled with 3 persons and spent several nights with us. I'm sorry that you weren't satisfied with this room because of the nearby traffic routes. Unfortunately, all rooms of this type have the same orientation. At your request, the colleague offered you another room which accordingly did not have a coffee machine and, following your complaint, even tried to arrange for you to have a coffee machine in this room as well. Unfortunately, however, this was not possible. I am very sorry that my colleague seemed unfriendly to you in finding a solution. This was certainly not her intention, and I suspect that this was the result of the fact that she was unable to offer you a satisfactory solution. I apologise for that. Best regards, Lars Paschold Guest Experience Assistant

City holiday Frankfurt

TripAdvisor rating 4.0/5

Discover24733950974 Family - 05/07/2019 TripAdvisor review

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

A little tired?

TripAdvisor rating 3.0/5

Cyril d Business - 05/06/2019 TripAdvisor review

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

Dear defontenaymrcyrild, thank you very much for your feedback. I am sorry that you were not completely satisfied with your stay with us. We are aware that our rooms, even if they are well maintained, are no longer in line with the latest trends. But we hope to renovate them in the near future. You can reach the fair directly via the "Emser Brücke", which is directly in front of the hotel. For this purpose there is also a staircase on the side of the bridge. Unfortunately, it is not known of any common map software for mobile devices. We will be happy to explain the best way to get to the fair during your next stay. We look forward to seeing you. Best regards, Lars Paschold Guest Experience Assistant

hotel needs to be renovated + updated

TripAdvisor rating 2.0/5

GrandTour26728153759 Business - 04/06/2019 TripAdvisor review

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

Dear GrandTour26728153759, Thank you for your evaluation and open feedback. I am very sorry that we have disappointed you. With regard to the unpleasant odours, we have acted ready and hope that, in addition to the immediate measures, a fundamental renewal of the relevant technical system will solve the problem in the coming week. Please accept my apologies for the circumstances surrounding your parking ticket. We will once again instruct our staff in the use of the card encoder in order to avoid such problems occurring again. I hope that you will give us a second chance in the future to convince you of us. Best regards, Lars Paschold Guest Experience Assistant

A pleasant return

TripAdvisor rating 4.0/5

Jim-C-ng3 Business - 08/04/2019 TripAdvisor review

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in frankfurt am main