Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,439 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,439 reviews

Customer review rating 3.0/5

Ian G. F. Business - Confirmed reviews ALL

One morning when I was sleeping, my door was opened, another morning the cleaning man opened the door, I was just getting up, so put on my underpants, an told him I would leave in under 30 mins, but he insisted , and then cleaned the bathroom and made the bed, whilst I was still not dressed

Hello Mr. F., Thank you for taking the time to share your experience with us. I am truly sorry for what happened during your stay. A staff member entering your room while you are inside – and without receiving a clear invitation to do so – is completely unacceptable and does not meet our standards under any circumstances. Your description of this incident is deeply concerning. The privacy and safety of our guests have absolute priority, and it is very disappointing that you were placed in such an uncomfortable situation. To clarify our procedures: if a guest is in the room, our team always returns at a later time unless we receive a clear and explicit invitation to enter. Regular cleaning does not take place while a guest is present. When a room appears unoccupied, housekeeping may enter as part of the normal cleaning schedule – but always after knocking and waiting long enough to ensure no guest is still inside. What you experienced clearly does not reflect these standards. We are addressing this internally with the utmost seriousness to understand how this could happen and to ensure that such a situation cannot occur again. Your feedback helps us reinforce these procedures even further. If you have any additional details you would like to share, or if there is anything else on your mind, I am of course available at any time. Thank you again for bringing this to our attention. We would be glad to welcome you back at the Novotel Frankfurt City, and our team will do everything to ensure a completely smooth and respectful experience on any future visit. Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Glenn D. Solo - Confirmed reviews ALL

Very comfortable, and a nice and quiet place to be. Will say that the bedsheets weren't cleaned when I got there, I think there was some paint left over, however, reception was very nice, and very helpful.

Hello Mr. D., Thank you very much for taking the time to share your impressions with us. I am glad to hear that you found the hotel comfortable and appreciated the quiet atmosphere. It is also great to know that our reception team made such a positive impression on you when you arrived on the morning of March 15th. Your kind words will be passed on to the colleague who assisted you that day – feedback like this is always highly appreciated by the team. At the same time, I am very sorry that the bedsheets were not in perfect condition when you arrived. All rooms are prepared with freshly laundered linens for every guest, so any visible mark or residue – whether originating from the laundry process or appearing afterwards – should not happen. Your comment has been shared with our housekeeping team and our laundry service, and we will reinforce our quality checks to prevent such situations in the future. I am pleased that the reception team could support you quickly afterwards. Ensuring that issues are resolved promptly and that guests feel well taken care of is very important to us. Thank you again for your helpful feedback, and we would be glad to welcome you back at the Novotel Frankfurt City. Our team will do everything to ensure an entirely smooth and pleasant experience on your next visit. Lars Paschold Service Operations Manager

Customer review rating 3.0/5

Wen Y. K. Couples - Confirmed reviews ALL

Overall, my stay was comfortable and I have no major complaints regarding the room or the facilities themselves. However, I wanted to highlight a specific experience with the night staff that was quite disappointing and inconsistent with the service I usually receive. ​On the night of 26 March, around 11:00 PM, I approached the front desk to request a late check-out for 2:00 PM the following day. Despite my Accor Gold status, the staff member on duty insisted I pay a 30 Euro fee, so we eventually settled for 1:00 PM just to avoid the charge. This was particularly frustrating because when I checked with the morning staff the next day, they granted the 2:00 PM check-out immediately without any issue. It is disappointing that the night staff was either unaware of membership benefits or unwilling to apply them. ​Following that initial discussion, we went to the snack and drinks corner to collect our three daily complimentary items. Usually, this is a seamless process where we show our selection to the reception and get the go-ahead. However, this same staff member did not seem to know about this policy and rudely insisted that we pay. While he eventually admitted he didn't know the procedure, he offered no apology for his tone or the misunderstanding. ​It was clear that this specific individual was not familiar with hotel procedures or loyalty benefits and could certainly benefit from further training. While the rest of the stay was pleasant, this interaction was a significant letdown.

Hello Mr. K., Thank you very much for taking the time to share your detailed feedback with us. I truly appreciate that your overall stay was comfortable and that you were satisfied with the room and facilities. All the more, I am sorry that your interaction with our night shift did not reflect the level of hospitality and consistency that our guests – especially our loyal members – should always experience. Regarding the late check-out: For our Gold Members, a complimentary late check-out is generally possible depending on availability. In this situation, the night staff was unsure about the occupancy for the following day and therefore asked for the morning shift to confirm it. I fully understand that this resulted in an inconsistent and frustrating experience for you, and I regret that it was not communicated more clearly or in a friendlier manner. The team has already been reminded to handle such situations with more clarity and confidence. Concerning the complimentary shop items: Gold Members and above may indeed select three items per night at no charge. To record this correctly, the team needs the room number. It appears that there was a misunderstanding at that moment, which unfortunately led to an unpleasant interaction. Regardless of how the misunderstanding came about, you should always be met with courteous, well-informed service – and I am sorry that this was not the case. Please know that your feedback has been addressed within the team, and we are reinforcing training to ensure that loyalty benefits and procedures are consistently applied and communicated by all staff members. I am glad that the rest of your stay was pleasant, and I hope that our hotel and team will have the opportunity to fully convince you again on a future visit. Thank you once again for your constructive and valuable feedback. Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Emma T. Business - Confirmed reviews ALL

It's fine. I had a 'superior' room on this occasion which seemed to be identical to the 'standard' room I stayed in on my previous visit. I stay there as it is well located for my office. The air conditioning does not work, the rooms are too warm. The mini-fridges do not keep things cold. I found out on this occasion that I was entitled to 3 snacks per night from your shop AFTER I left, it would have been helpful if someone explained this when I checked in. Your hotel is clean, beds are comfortable, curtains are dark, the safe works, there are enough plugs, the breakfast was pleasant, the staff are nice. This all makes for an acceptable but not brilliant stay.

Dear Emma, Thank you very much for sharing your detailed feedback with us – we truly appreciate it. It’s great to hear that you found our hotel clean, the beds comfortable, the curtains dark, the plugs sufficient, and our team friendly. We’re also pleased that you enjoyed the breakfast. 😊 I’m very sorry that elements of your stay did not meet expectations. I have already discussed the issues regarding the room temperature and the minibar cooling with our Front Office and technical team to ensure we address these points internally. Regarding the Superior room benefits: you are absolutely right that this should have been explained clearly during check-in. Please accept my sincere apologies for this oversight. To compensate for this, I have added a note to your guest profile so that during your next stay you will receive a complimentary upgrade to a Superior room including the free shop items. For your convenience, you can simply book a Standard room next time – we will take care of the rest. Emma, thank you again for your constructive feedback. It helps us improve and ensures that your future stays with us will be smoother and more comfortable. We look forward to welcoming you back. Warm regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Robert G. Business - Confirmed reviews ALL

Modern hotel with comfortable & clean rooms, good breakfast & helpful staff - but parking is a challenge. There are not enough parking spaces in the garage nor in front of the hotel, the spaces in the garage are narrow. If a car does not park precisely, the space next to it becomes too narrow for another car. And finding a parking place in the neighborhood is difficult.

Dear Mr. G., thank you very much for taking the time to share your feedback with us and for rating your stay so positively. I’m very pleased to read that you enjoyed our modern and clean rooms, the breakfast selection, and the helpfulness of our team. Your kind words are truly appreciated and I will gladly share them with the entire team. At the same time, thank you for pointing out the challenges regarding parking. As we are located in a dense urban area close to the trade fair grounds, parking can indeed be limited at times. Our underground garage offers a considerable number of spaces for a city hotel, but during busy periods it can fill up quickly. We understand that the parking spaces themselves may feel narrow and we appreciate your honest feedback on this. We are nevertheless happy that overall you had a good business stay with us and hope to welcome you again on your next trip to Frankfurt. Kind regards, Anja Kögl Front Office Manager

Other web-users rate our hotel

  • 536 reviews 8.5/10 Location
  • 748 reviews 7.5/10 Room
  • 710 reviews 9.1/10 Service
  • 19 reviews 8.3/10 WiFi
  • 426 reviews 8.8/10 Breakfast
  • 361 reviews 8/10 Cleanliness
  • 124 reviews 6.4/10 Amenities

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