Novotel Frankfurt City Hotel 4 stars

Name: Novotel Frankfurt City
Address: FRANKFURT AM MAIN, 60486, GERMANY
Telephone: (+49)69/793030
Rating: 4.4

Customer review rating 4.4/5 2,304 reviews

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+ 21 Services

Novotel Frankfurt City Hotel

Hotel that makes every moment matter

Dear guests, I am pleased to welcome you. Please note that due to the current situation, sauna and fitness area are closed and the restaurant is only open to a limited extent.

Sarah RINKE, Hotel Manager

Novotel Frankfurt City welcomes you warmly to the main metropolis of Frankfurt. Our well-located 4 star hotel is within walking distance of the exhibition grounds and the Festhalle, on the edge of the Bockenheim university quarter. Our modern lobby with PC workstations and kids corner as well as our cozy Novo² Lounge-Bar-Eatery makes us your second home - also living room feeling.

In the morning, our Super-Bowls-breakfast with Do-It-Yourself-Bowls, lures you. From midday, our kitchen team will spoil you with international-urban cuisine, balanced meals & dedicated children's menu. Thanks to our bright & well-equipped meeting rooms & IHK-certified meeting managers, business guests will find perfect set-up. Families can relax & explore the city with excellent public transport links.

Senckenberg Museum, Festhalle, Messe & Palmengarten are within walking distance, the main station and downtown can be reached in just a few min., Frankfurt Airport is a stone's throw from our hotel.

Hotel extras

Ideally located for the Frankfurt Trade Fair and the main train station
Large rooms with the new Novotel bed and WiFi
NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere
Family-friendly: Kid's Corner, family rooms and much more.
Meeting facilities for up to 250 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 frankfurt am main
germany

Tel: +4969793030

Fax: (+49)69/79303930

Check-in from 15h00

Check out up to 12h00

S3 S4 S5 S6 : Westbahnhof
TRAM 17 : Kuhwaldstraße

By plane
Frankfurt Airport At 17km / 10 miles
By car
Westkreuz A648 Messe At 2km / 1 miles
By train
Frankfurt West At 0km / 0 miles
By train
Frankfurt am Main Hauptbahnhof At 2km / 1 miles

GPS :50.115482, 8.642122

Hotel services

NOVO² RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Snack and beverage machine
- Snack and beverage machine Additional charge
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

11 Meeting rooms
Business Center
- Self service business center

Hotel informations
- 235 rooms
- No room for people with reduced mobility
- 235 family rooms
- 7 connecting rooms
- 208 non-smoking rooms
- 7 floors
Languages spoken at the hotel
- English
- French
- German
Lounge
- Waiting area or lounge
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line Additional charge
- WiFi in the communal areas
- High Speed WiFi Additional charge
- WiFi at the hotel
- High Speed internet Additional charge
Air conditioning
- Air Conditioning
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception

Parking space
- On site
- 15 parking spaces
- Private
- Parking opened 24/7
Parking Garage Additional charge
- On site
- 250 parking spaces
- Private
- Parking opened 24/7

Wellness- und Fitnesscenter Currently unavailable
- On site
- Sauna room

Services for children
- Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed and sofa

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Superior Room with 1 double bed and sofa

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Standard Room with twin beds

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

MyRoom by Cindy L.: Holiday Oasis

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

My Room by Saskia & AnjaNon contractual photo

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Business Desk

Your meetings and events

Our meeting rooms

Number of meeting rooms: 15
Maximum size: 275 m²
Maximum capacity: 250 people
Maximum banquet capacity: 170 people

Find out more

Dr.abdallah.abosamrh Families - 17/10/2021 Confirmed reviews ALL

Very good hotel. I fell i am in my home. Well trained team.

Dear Mr. A., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold guest experience assistant

Well located, very clean and quiet.

G. Families - 10/10/2021 Confirmed reviews ALL

Excellent stay at Novotel Frankfurt, well designed bedrooms, extremely clean, with double doors to ensure no noise comes from the corridor, large shower room and excellent bed. Very friendly and helpful staff. Amazing breakfast. Looking forward to our next stay!

Dear Christophe G., We very much appreciate your comments regarding your stay from 1st to 2nd of October at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to your next stay! Sincerely, Anja Kögl Front Office Manager

Good stay

Rohit R. Business - 06/10/2021 Confirmed reviews ALL

A very pleasant stay for one month. The staff are very courteous and caring. All COVID protocols were maintained during my stay.

Dear Mr. R., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold Guest Experience Assistant

Best location with best team

Ahmad Business - 04/10/2021 Confirmed reviews ALL

I love this branch , and I have to stay her every time I visit Frankfurt

Dear Mr. S., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold guest experience assistant

Wonderful and comfortable stay

A. T. Families - 28/09/2021 Confirmed reviews ALL

great service comfortable stay clean, beautiful rooms and lobby

Dear Sareen A., We very much appreciate your comments regarding your stay from 26th to 27th of September at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Good stay, well located

Hanadi Families - 12/09/2021 Confirmed reviews ALL

I will definitely stay again

Dear Hanadi A., We very much appreciate your comments regarding your stay from 03.-05.09.2021 at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Khaled. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Good Service

Chris S. Business - 07/09/2021 Confirmed reviews ALL

A comfortable stay with great service from the hotel staff. Good COVID precautions without being too difficult.

Dear Christopher S., We very much appreciate your comments regarding your stay from 01.-05.09.2021 at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, we are also happy to take note of your suggestions for improvement. As for breakfast, we still offer a reduced selection of products at a reduced price here due to Covid-19 regulations. However, we are already planning to expand our selection of dishes again. Dear Mr. S., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Excellent service

W. Families - 06/09/2021 Confirmed reviews ALL

The check in was excellent, an excellent receptionist, professional, smiley, a big thank you to her , the hotel is great and well situated.

Dear Nicolas W., We very much appreciate your comments regarding your stay from 29th - 30th of August at the Novotel Frankfurt City. Of course I will pass on your positive words to my colleague who checked you in. Such nice feedback is a great motivation for our daily work. On the other hand, I can also understand if a welcome drink does not meet your expectations of the benefits for your platinum status. However, this is only one of the additional amenities besides the free upgrade, early check in and late check out. At the next level, Diamond status, you receive breakfast free of charge at weekends. Dear Mr Scott, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Nice place but poor information of restrictions

Niels U. Families - 30/08/2021 Confirmed reviews ALL

By arrival (late Thursday) we expected to get dinner at the restaurant. It was not possible (the restaurant was closed) and we received a not very good (to say the least) information on where to go. We ended up at a supermarket!! Restaurant information was sent in the bookinginformation - several pages -who reads them all, but not before booking as a part of the hotel decision process. This is probably my last stay at the hotel.

Dear Niels U., Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially with the experienced incidents due to the still limited service we offer because of the closed restaurant, I appreciate the personal and direct feedback very much and of course I do not want to miss to show you my appreciation here with my answer! After the long awaited relaxation of the very tough restrictions for our industry after now more than a year, we could not estimate the demand at the beginning. These are especially for tourism still dependent on the daily infection events and our industry is here very quickly hit by new requirements & restrictions. Now with the increasing demand and the joy of the increasing number of guests, we will specifically observe these and with an existing continuity also open our restaurant again, so that we then offer our guests again an all-round positive hotel experience. However, please accept our apologies for the inconvenience this has caused you. To avoid missunderstandings we send all information and to all our guests in adavance. Dear Mr U., I really hope that we can welcome you again with us and that we can fully convince you of our performance! Until then, stay healthy and well and I send warm greetings from Frankfurt am Main. Sincerely, Anja Kögl Front Office Manager

Good Stay

Kumar S. P. Families - 26/08/2021 Confirmed reviews ALL

It was nice.

Dear Kumar Shiva P., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, of course, we also see the potential for improvement. I will immediately forward your suggestion to our kitchen to offer more fruit at breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Kögl Front Office Manager

Good stay

Kl Families - 23/08/2021 Confirmed reviews ALL

Friendly staff, good price value, free parking, old rooms.

Dear T. family, I would like T. take this opportunity T. thank you very much for your feedback on your stay with us in August! We are really very happy that we can keep our hotel open until further notice and welcome all our guests, despite the current situation. We are especially happy about your positive words, that is really the biggest motivation for us. Especially after the difficult last months for our industry, it helps us T. keep the thought firmly in our mind that things will continue T. improve. Regarding the somewhat older room product, I have T. agree with you that it is already a bit outdated. But we are happy that everything is in a very good condition and that we were able T. buy new carpet, curtains and beds recently. We have already planned further measures, but the time of implementation is still uncertain due T. the pandemic that we hope is behind us. Dear T. family, thank you again for your feedback and we would of course be very happy T. welcome you again soon in Frankfurt, we are "certainly" there for you. Until then we wish you only the best, stay healthy. I wish you a sunny week and send my best regards. Sarah Rinke General Manager

Nice, clean hotel

Kinga Families - 16/08/2021 Confirmed reviews ALL

Great bed. Clean and confortable bed! Good breakfast, good coffee. The free bootle of water were not a standard ( the first time in Novotel).

Nice and quite. Very polite and helpful staff members. Very good stay.

Horst R. Families - 06/08/2021 Confirmed reviews ALL

We did enjoy our short stay at the Novotel Frankfurt very much. All staff members, in particular the nice ladies at the reception desk were very friendly, helpful, supportive and professional. The hotel itself provides everything one needs. The room had sufficient space for two. The location is a bit far away from the city center, but one can enjoy the nice and interesting walk to the Senkenberg Park and the old Opera House. It is a lovely part of the old and traditional Frankfurt. Public transport is available. We would recommend the Frankfurt Novotel for visitors who are enjoying their time in discovering cities while walking and strolling through and who aren’t too much under time pressure. Thumbs up!

Dear Mr R., I would like to take this opportunity to thank you very much for your detailed and positive feedback on your stay with us at the beginning of August! We are really very happy that we can keep our hotel open until further notice and welcome all our guests, despite the current situation. We are especially happy about your positive words "Nice and quiet. Very polite and helpful staff. Very good stay." I have of course passed on your words of such praise to my great team, because that really is the greatest motivation for us. Especially after the difficult last few months for our business, it helps us now to firmly keep the thought that things will continue to look up. Dear Mr. R., we would of course be very happy to welcome you back to Frankfurt soon, we are "safe" there for you. Until then, we wish you only the best, stay healthy. I wish you a sunny week and send my best regards. Sarah Rinke General Manager

Water pipe burst

Anonymous Business - 01/08/2021 Confirmed reviews ALL

The hotel is great, but unfortunately I can only describe my overall experience as average, as there was a burst water pipe in the middle of the night that robbed me of my sleep. The hotel can't be held responsible for this, but the fact that the management didn't even apologize for the night's hardships, for example a coffee on the house, is rather weak from a hospitality point of view.

Dear Mr. K., Thank you for taking the time to give us such open and honest feedback about your stay at our hotel. Especially in circumstances that are not entirely positive - such as the water damage that occurred during your time with us and which we unfortunately could not have seen coming - I very much appreciate personal and direct feedback and of course would not want to miss the opportunity to show you my appreciation with my response here as well! We really regret that you were affected by this situation and I regret even more that I did not find the opportunity to apologise to you personally for the trouble on the aforementioned morning. For this reason, I would like to extend an invitation to you to stay with us again and thus make up for my failure to apologise on the day of the incident. Please feel free to contact us at any time if you are planning another stay in the Main metropolis. Dear Mr. K., I very much hope that we will be able to welcome you back soon. Until then, stay healthy and happy. I wish you a sunny weekend and send you my best regards from Frankfurt am Main. Sarah Rinke General Manager

A relaxing time I had there

David O. Solo - 31/07/2021 Confirmed reviews ALL

The room was spacious, the breakfast buffet was good, especially the coffee from the machine, and it was nice to be left in peace without cleaning staff knocking on my door.

Great clean !

Miguel O 31/07/2021 TripAdvisor review

Nice very clean property. Very Covid compliant. Everyone was wonderful. Great all around service. Would return on next Frankfurt trip. Tranquil neighborhood. Good restaurants walking distance. Easy walk to town center.

Good conditions and price

Florin Families - 30/07/2021 Confirmed reviews ALL

It was a pleasure to stay there, is a very good hotel and good service

Dear Mr. R., I would like to take this opportunity to thank you very much for your feedback on your stay with us at the end of July! We are really very happy that despite the current situation we are able to keep our hotel open until further notice and welcome all our guests. We are especially happy about your positive words "It was a pleasure to stay there, is a very good hotel and good service", this is really the most motivation for us. Especially after the difficult last months for our industry, this helps us now to firmly keep the thought that things will continue to improve. Dear Mr R., we would of course be very happy to welcome you back to Frankfurt soon, we are "certainly" there for you. Until then, we wish you only the best, stay healthy. I wish you a sunny week and send my best regards. Sarah Rinke General Manager

Comfortable

Bülbül Families - 22/07/2021 Confirmed reviews ALL

Quick service when sth is not working or you need sth

Not clean

Jette A. Families - 20/07/2021 Confirmed reviews ALL

There was hair and leavings from shaving in the shower. Hair in the bed. The room was very hot. IT was not the same standard as er have Expericed at other Novotel hotels. The breakfast was fine

Dear Mrs. A., Thank you for taking the time to give us feedback on your stay with us at the hotel. Especially in the case of not all-round positive circumstances - as unfortunately during your time with us due to the deficiencies found in the room - I appreciate the personal and direct feedback very much and of course would not want to miss to show you here also my appreciation with my response! I am very sorry that you did not find our service in impeccable condition and that your stay was not satisfactory as a result. Please be assured that we are ambitious every day to offer our guests the best possible service, because your satisfaction is the confirmation of our service and thus motivation! I must apologize for the fact that we have shown a negligent image with regard to the cleanliness of the room. In addition to service, hygiene and cleanliness have top priority. I have spoken directly with our house lady as well as contact person of our cleaning company, so that we can act here immediately to avoid these incidents in the future preventively! Especially currently we have to offer our guests an optimal service and comfort and this includes as a top priority the cleanliness and hygiene. We would have been pleased about your feedback already directly on site, because so we could have reacted already during your stay. Dear Mrs. A., please excuse again the occurrences and I would be very pleased if you and your family may welcome again with us, in order to be able to convince you of our achievement completely! I would like to invite you to breakfast for your next stay, please let me know at any time if there is anything else I can do for you. Until the hopefully next visit in Frankfurt, stay well! Best regards, Sarah Rinke General Manager

Very good value for the money

Dan115 Couples - 20/03/2021 TripAdvisor review

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

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