Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,368 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,368 reviews

TripAdvisor Rating  3.7/5  1,193 reviews

Good location

Customer review rating 4.5/5

Albert T. Business - Confirmed reviews ALL

Dear Albert T., Thank you for your kind review! We\'re delighted that you enjoyed our well-located hotel and comfortable rooms. We look forward to welcoming you again soon! Best regards, Lars Paschold Guest Experience Assistant

What great staff

Customer review rating 4.5/5

Rachel Solo - Confirmed reviews ALL

Hello Rachel, Thank you very much for your wonderful feedback! 😊 I will gladly pass your kind words on to my colleagues at the reception and the bar. It’s great to hear that everything went smoothly and that you felt well taken care of. We’re also pleased that you appreciated the support with the online meal order and the taxi arrangement. We would be delighted to welcome you back to the Novotel Frankfurt City soon! Warm regards, Lars Paschold Guest Experience Assistant

average

Customer review rating 2.5/5

Vern H. Business - Confirmed reviews ALL

Dear Mr. H., Thank you very much for your feedback. I am sorry to hear that your recent stay did not fully meet your expectations. Regarding your room change, I would like to clarify that due to your spontaneous arrival with a pet, it was necessary to switch rooms upon check-in. All rooms that can accommodate pets are located on the first floor, as we must strictly separate these rooms due to potential allergies of other guests. However, I assure you that the room you stayed in was still a Superior Room, as booked, and no downgrade occurred. I also wanted to mention that during your last stay, you received an upgrade to a special MyRoom, which is a unique room concept that we have only once in the entire hotel. Unfortunately, this time, there were no upgrade options available, particularly since you had already booked the highest category available, the Superior Room. I regret that we could not offer a similar experience on this occasion. I regret that we failed to move the personal welcome amenities prepared for your ALL membership to your new room. Please accept my apologies for this oversight. Recognizing our loyal members is very important to us, and I am truly sorry for this lapse. As for the invoice, I also apologize that it was not emailed on the day of your check-out and that you had to request it. I will make sure to follow up with my colleague to reinforce the importance of promptly sending invoices. We appreciate your loyalty as an ALL member and hope that despite these inconveniences, you will give us another chance to provide you with a more enjoyable stay in the future. Please feel free to reach out to me directly if you plan to visit us again—I would be happy to ensure a seamless experience. Thank you once again for your feedback. Kind regards, Lars Paschold Guest Experience Assistant

Value stay

Customer review rating 5.0/5

Shyam S. R. Business - Confirmed reviews ALL

Dear Shyam S. R., Thank you for your fantastic review! 😊 We're delighted to hear that you had an amazing stay and found our location convenient for your business trip. A hassle-free experience is exactly what we aim for, and it’S. great to know we succeeded. We look forward to welcoming you back to Novotel Frankfurt City in the future! Best regards, Lars Paschold Guest Experience Assistant

Great value for money

Customer review rating 4.5/5

Oliver Business - Confirmed reviews ALL

Dear Oliver, Thank you for your wonderful feedback! 😊 We’re delighted to hear that you had a perfect stay and appreciated the convenience, ease, and friendliness of our staff. It’s always our goal to provide great value for money, and we’re glad we could meet your expectations. We hope to welcome you back to Novotel Frankfurt City soon! 🌟 Best regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 557 reviews 8.8/10 Location
  • 809 reviews 7.4/10 Room
  • 746 reviews 9/10 Service
  • 14 reviews 8.3/10 WiFi
  • 435 reviews 8.4/10 Breakfast
  • 373 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.