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Novotel Frankfurt City Hotel 4 stars

Customer review rating 4.4/5 2,178 reviews

ALLSAFE approved hotel

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Novotel Frankfurt City
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+ 9 Services

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with the new Novotel bed and WiFi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI (free of charge)
  • Parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness Room
  • Sauna
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 frankfurt am main
germany

Tel: +4969793030

Fax: (+49)69/79303930

Check-in from 15h00

Check out up to 12h00

  • S3 S4 S5 S6 :  Westbahnhof

  • TRAM 17 :  Kuhwaldstraße

  • By plane

    Frankfurt Airport At 17km / 10 miles

  • By car

    Westkreuz A648 Messe At 2km / 1 miles

  • By train

    Frankfurt West At 0km / 0 miles

  • By train

    Frankfurt am Main Hauptbahnhof At 2km / 1 miles

GPS :50.115482, 8.642122

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: International

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

NOVO² BAR & EATERY

Novo² offers an innovative combination of a bar lounge, dining area and workspace - with a newly developed, modern food concept. Feel at home and let yourself be inspired by our straightforward yet attractive kitchen.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 275

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,178 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,132 reviews

Comfortable

Customer review rating 4.5/5

Bülbül Families - 22/07/2021 Confirmed reviews ALL

Quick service when sth is not working or you need sth

Not clean

Customer review rating 2.0/5

Jette A. Families - 20/07/2021 Confirmed reviews ALL

There was hair and leavings from shaving in the shower. Hair in the bed. The room was very hot. IT was not the same standard as er have Expericed at other Novotel hotels. The breakfast was fine

Dear Mrs. A., Thank you for taking the time to give us feedback on your stay with us at the hotel. Especially in the case of not all-round positive circumstances - as unfortunately during your time with us due to the deficiencies found in the room - I appreciate the personal and direct feedback very much and of course would not want to miss to show you here also my appreciation with my response! I am very sorry that you did not find our service in impeccable condition and that your stay was not satisfactory as a result. Please be assured that we are ambitious every day to offer our guests the best possible service, because your satisfaction is the confirmation of our service and thus motivation! I must apologize for the fact that we have shown a negligent image with regard to the cleanliness of the room. In addition to service, hygiene and cleanliness have top priority. I have spoken directly with our house lady as well as contact person of our cleaning company, so that we can act here immediately to avoid these incidents in the future preventively! Especially currently we have to offer our guests an optimal service and comfort and this includes as a top priority the cleanliness and hygiene. We would have been pleased about your feedback already directly on site, because so we could have reacted already during your stay. Dear Mrs. A., please excuse again the occurrences and I would be very pleased if you and your family may welcome again with us, in order to be able to convince you of our achievement completely! I would like to invite you to breakfast for your next stay, please let me know at any time if there is anything else I can do for you. Until the hopefully next visit in Frankfurt, stay well! Best regards, Sarah Rinke General Manager

Well located and clean

Customer review rating 1.5/5

Adliswil Solo - 06/07/2021 Confirmed reviews ALL

Air conditioning wasn't working in the room. I complained and changed once a room but it didn't work neither.

Dear Adliswil, thank you very much for taking the time to give us feedback on your stay in our hotel. Especially with not all-round positive circumstances - as unfortunately during your time with us due to the air conditioning - I appreciate the personal and direct feedback very much and of course would not want to miss to show you here also my appreciation with my response! As you have already been informed by my team on site, we very much regret that due to the technical insufficient performance of the air conditioning your stay was not positive. Regarding the insufficient air conditioning, I must apologize and I can more than understand that a good night's sleep were not possible. We have already been able to identify the defect in the air conditioning via an external company and this will now be rectified in a timely manner. Dear Adliswil, I very much hope we will get the chance to convince you holistically of us, our "cool" product and our service during another stay in the future! Until then, stay healthy and well. I wish you a sunny weekend and send my best regards from Frankfurt am Main. Sarah Rinke General Manager

I would expect more.

Customer review rating 3.0/5

Michal Families - 04/07/2021 Confirmed reviews ALL

I’ve got a room with no view although the hotel was almost empty. No breakfast in the hotel, had to walk to another hotel to eat. Apart from the reception night shift the staff was competent, helpful and nice. From 4 star hotel I Would expect more.

Dear Mr. H., thank you very much for taking the time to give us feedback on your stay at our hotel. Especially with not entirely positive circumstances due to the not received room with a view as well as no breakfast in our hotel I have to apologize, but I really do appreciate the personal and direct feedback and of course I would not want to miss it to show you my appreciation with my answer here! I have spoken here immediately with my team, so that we offer our guests just in the current time still in the middle of the pandemic our guests an optimal service and comfort and this includes a room with a view. Regarding the breakfast, I must also apologize again for the circumstances. Due to the very low demand after the first relaxations in view of the pandemic, we did not offer breakfast until now. But now with the increasing demand and the pleasure of increasing guest numbers we have decided to offer our breakfast in the hotel again from July 14, 2021. We are very pleased that we will then again be able to offer our guests an all-round positive hotel experience, which of course includes a good breakfast. Dear Mr. H., I sincerely hope that we will be able to welcome you with us again then and that we will be able to fully convince you of our service! Please let me know at any time if there is anything else I can do for you. Until then, stay healthy and well and I wish you a sunny week. Best regards from Frankfurt am Main. Sarah Rinke General Manager
Customer review rating 1.0/5

Traveler Business - 23/06/2021 Confirmed reviews ALL

There is no airconditin. Rooms are very hot.

Dear Traveler, thank you very much for taking the time to give us feedback on your stay after last weekend. Especially with not all-round positive circumstances - as unfortunately during your time with us due to the air conditioning - I appreciate the personal and direct feedback very much and of course would not want to miss to show you here also my appreciation with my response! As you have already been informed by my team on site, we very much regret that due to the technical insufficient performance of the air conditioning your stay was not positive. I can more than understand that with the extremely high temperatures then the night's rest as well as a good sleep were not possible and for this I would like to apologize very much. Our air-conditioning system was not able to provide a pleasant cooling during the extreme temperatures towards 40 degrees during the last week. We have already hired an external company that will check and optimize the cooling performance tomorrow, so that we can then welcome our guests with cool interiors even at high temperatures. Dear Traveler, I very much hope we will get the chance to convince you holistically of us, our "cool" product and our service during another stay in the future! Until then, stay healthy and well. I wish you a sunny week and send my best regards from Frankfurt am Main. Sarah Rinke General Manager

Good location for our needs

Customer review rating 4.5/5

Ari Business - 27/05/2021 Confirmed reviews ALL

Despite COVID restrictions a nice experience.

Dear Mr. B., with great pleasure I read your feedback about your stay with us. We are really grateful that despite the current circumstances we can now keep our hotel open until further notice and welcome you as our guest. The more we are pleased about your positive words and feedback. Each feedback is an immense motivation in the coming months to keep firmly the mental thought that it will soon go up again for our business and that we can and may welcome again all guests who would like to travel again. Dear Mr. B., until then we hope that we can soon welcome you back with us. We are " safe " for you. Stay healthy and well. I wish you a wonderful week and send best regards. Sarah Rinke General Manager

Well located and friendly employee

Customer review rating 5.0/5

Anonymous Business - 27/05/2021 Confirmed reviews ALL

It's very convenient to drive to and very close to Messe. Employee are friendly and helpful, especially during the pandemic situation.

Dear Mr. Weiqiang, with great pleasure I read your feedback about your stay with us. We are really grateful that despite the current circumstances we can now keep our hotel open until further notice and welcome you as our guest. Therefore, thank you very much for your so positive and praising words, which I will be very happy to share with my team. Each feedback is an immense motivation in the coming months to keep firmly the mental thought that it will soon go up again for our business and that we can and may welcome again all guests who would like to travel again. Dear Mr. Weiqiang, until then we hope that we can soon welcome you back with us. We are " safe " for you. Stay healthy and well. I wish you a wonderful week and send best regards. Sarah Rinke General Manager

Great service, very nice location

Customer review rating 5.0/5

Pedro M. Business - 10/05/2021 Confirmed reviews ALL

Breakfast was great even in Corona Times, very good lunch box, rooms are clean and for family it’s perfect for up to 4 persons, one bed per child

Dear Mr. M., with great pleasure I read your feedback about your last stay with us. We are really grateful that despite the current circumstances we can now keep our hotel open until further notice and welcome you as our guest. The more we are pleased about your positive words and feedback. Each feedback is an immense motivation in the coming months to keep firmly the mental thought that it will soon go up again for our business and that we can and may welcome again all guests who would like to travel again. Dear Mr. M., until then we hope that we can soon welcome you back with us. We are " safe " for you. Stay healthy and well. I wish you a wonderful weekend and send best regards. Sarah Rinke General Manager

Very good value for the money

TripAdvisor rating 4.0/5

Dan115 Couples - 20/03/2021 TripAdvisor review

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

Good stay

Customer review rating 5.0/5

Denis A. Business - 19/03/2021 Confirmed reviews ALL

* The employee at the welcome desk was very friendly and helpful * Everything else was of good value for the price

Dear Mr. A., with great pleasure I read your feedback about your stay in our hotel. I would like to thank you very much for your personal positive words. We are really happy that in the current situation we are able to keep our hotel open and welcome guests. And any feedback is an immense motivation in this difficult times and we very much hope that things will get better for our industry and everyone soon, so that we will be able to welcome again all guests who would like to travel again. Dear Mr. A., you are welcome at any time with us, we are "safe" for you here. Until then we wish you all the best, stay healthy! Best regards, Sarah Rinke General Manager

Good service and stay

Customer review rating 4.5/5

Saja Business - 21/01/2021 Confirmed reviews ALL

Even during hard time your staff managed to provide the best of the service they can. They put effort in making the guest comfortable, they are very friendly and welcoming. I have asked for different food for breakfast and they managed to provide me with what I want and provided me with coffee at different times of the day. It was also very easy process with no complications to extend my stay. One thing that I did not like was the smell of the room, it smells a bit dusty and did not feel comfortable at the first day breathing, but as I opened the window and kept the AC on, it got better. I would definitely come back and recommend Novotel Frankfurt City. Thank you

Dear Mrs Z., we very much appreciate your positive feedback and comments regarding your stay in January at our hotel. It is always a pleasure to receive a feedback from our guests and especially important for us in the current difficult time. Of course, I also see the upside potential in your review and we will make every effort that we will meet your needs to your fullest satisfaction! So also, thank you for your feedback regarding the smell in the room upon your arrival. We will focus on this again so that all guests find everything to your satisfaction when entering the room. Dear Mrs Z., we hope to welcome you again in Frankfurt and hopefully in better times soon. Until then all the best and stay healthy. Best regards Sarah Rinke General Manager

Very comfortable

Customer review rating 5.0/5

Anonymous Couples - 11/10/2020 Confirmed reviews ALL

It was very comfortable stay. Very kind employee and very nice breakfast it was all just perfect. First of all I'd like to apology that I can't remember name so well.. but maybe if I mention the situation you can help me remember it. Well basically all the employees are kind, and those, whom I'd mention are the people who helped us. Thankyou so much for making our stay very easy and comfort and also for the upgrade and the welcome card❤❤❤

Dear Mrs. M., thank you very much for your warm words. We are very happy about your positive feedback and that you enjoyed your stay with us so much. I was able to track your stay in our systems and find out who the two receptionists were who cared for you so well. Of course, I passed on your praise to the two colleagues and thanked them for their commitment. I also passed on your compliments to our restaurant team. Thank you very much for this! We are looking forward to your next stay with us and wish you a stress-free arrival. Best regards, Lars Paschold Guest Experience Assistant

All fine

Customer review rating 4.0/5

Anonymous Business - 01/10/2020 Confirmed reviews ALL

all fine

Dear Mr. B., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Nice clean and comfortable room

Customer review rating 4.0/5

Anonymous Families - 21/09/2020 Confirmed reviews ALL

We arrived late and had a convenient check in. Rooms are clean and comfortable as expected.

Dear Mr. H., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Great welcome

Customer review rating 5.0/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Acknowledgment of my Accor silver status was really nice after a long drive.

Dear Mr. W., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant
Customer review rating 4.0/5

Yoram L. Business - 03/03/2020 Confirmed reviews ALL

The stay was quite satisfying, as a ALL Diamond member, I was expecting more "preferred attitude". Breakfast was average and quite dull, no changes and something more interesting through out my 11 mornings stay...

Dear Mr. L., Thank you for taking the time to rate us. I am very pleased that we were able to meet most of your expectations. I'm sorry you haven't felt valued enough as a Diamond Member. Should you have more concrete ideas on how we can achieve this goal with you, I would be happy to hear from you at any time. Of course we will try our best next time as well. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Needs investments urgently

TripAdvisor rating 2.0/5

588pierre Family - 24/09/2019 TripAdvisor review

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I'd rather have 588pierre, Thank you very much for your rating and the honest words. I am sorry that you were not satisfied with your stay with us. We continue to work on ourselves and hope to be able to offer you a better impression in the future. The carpets, for example, will be replaced this year in all corridors and rooms. We also hope to be able to renew parts of the furniture and the bathrooms soon. Our rooms have been air-conditioned since the opening of the hotel. Did you have any problems with this? If so, I suspect a defect in the control of the room and it would be a great help if you could tell me more details about your stay to check this (room number, booking number or your full name would suffice). I would be very pleased if you would contact me by e-mail to Lars.Paschold@accor.com . I hope that in the future we will get the chance to convince you again. Until then I wish you all the best and look forward to hearing from you. Best regards, Lars Paschold Guest Experience Assistant

Kuhbonbon

TripAdvisor rating 2.0/5

kuhbonbon2019 Business - 23/07/2019 TripAdvisor review

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Dear kuhbonbon2019, Thank you very much for your review. I'm sorry that you didn't like it with us in the end. I can't do more than apologize for this negative experience. Unfortunately, my colleague could not have changed anything about the room situation. She has tried to explain to you that the coffee machines mentioned are only available in our large corner rooms. Neither the corner rooms, nor rooms with coffee machines are officially bookable with us, but only available as a free upgrade. You received this from us, because you travelled with 3 persons and spent several nights with us. I'm sorry that you weren't satisfied with this room because of the nearby traffic routes. Unfortunately, all rooms of this type have the same orientation. At your request, the colleague offered you another room which accordingly did not have a coffee machine and, following your complaint, even tried to arrange for you to have a coffee machine in this room as well. Unfortunately, however, this was not possible. I am very sorry that my colleague seemed unfriendly to you in finding a solution. This was certainly not her intention, and I suspect that this was the result of the fact that she was unable to offer you a satisfactory solution. I apologise for that. Best regards, Lars Paschold Guest Experience Assistant

City holiday Frankfurt

TripAdvisor rating 4.0/5

Discover24733950974 Family - 05/07/2019 TripAdvisor review

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

A little tired?

TripAdvisor rating 3.0/5

Cyril d Business - 05/06/2019 TripAdvisor review

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

Dear defontenaymrcyrild, thank you very much for your feedback. I am sorry that you were not completely satisfied with your stay with us. We are aware that our rooms, even if they are well maintained, are no longer in line with the latest trends. But we hope to renovate them in the near future. You can reach the fair directly via the "Emser Brücke", which is directly in front of the hotel. For this purpose there is also a staircase on the side of the bridge. Unfortunately, it is not known of any common map software for mobile devices. We will be happy to explain the best way to get to the fair during your next stay. We look forward to seeing you. Best regards, Lars Paschold Guest Experience Assistant

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