Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,607 reviews

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Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed and sofa

Photo out of - Superior Room with 1 double bed and sofa

Our superior rooms offer three free snacks per night from our Novotel shop, free room service, bathrobe, toiletries, queen-size bed (160x200), sofa, WIFI, cable TV, coffee and tea in the room, safe & AC.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Courtyard View
See availabilities

Our comfortable standard twin rooms in the Novotel concept offer two single beds (100×200), a mini fridge, free WIFI, workspace, coffee and tea in the room, hairdryer, cable TV, safe and air conditioning.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accompany Cindy to her favorite spots in the world to relax and experience a restful holiday ambience in the middle of Frankfurt.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Join us in the Urban Jungle of Frankfurt on a journey full of contrasts between skyscrapers and green oases.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 235 rooms
  • 235 family rooms
  • 7 connecting rooms
  • 235 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

14 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Well-being

Wellness- und Fitnesscenter

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 250 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 22.00 € 22 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators

Parking space

Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Germany

GPS:50.115482, 8.642122

Parking information

  • On site
  • Outdoor parking
  • Private
  • 15 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.404 ft

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

NOVO2 RESTAURANT

Photo out of - NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Cooking style
International
Chef name
Udo HELD
Capacity
160
Accessibility
Accessible service
Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Germany
Telephone +49 69 793030

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Novo2 offers an innovative combination of a bar lounge, dining area and workspace - with a newly developed, modern food concept. Feel at home and let yourself be inspired by our straightforward yet attractive kitchen.

Experience the latest breakfast trend - at our hotel: In addition to the regular offer, you can look forward to a breakfast with new and healthy ingredients. From yogurt and fruit to superfoods, we have everything that's good for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,607 reviews

Customer review rating 3.5/5

Andra S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Alex C. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Christopher M. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Sudarshan B. I. Families - Confirmed reviews ALL

Dear Sudarshan, Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet your expectations. In particular, I would like to apologize if your request for additional coffee and cream sachets was not fulfilled as expected. I would also like to clarify a few of the points mentioned in your review. In Germany, tap water is of excellent quality and perfectly safe to drink. Guests can enjoy drinking water directly from the tap in their room, and a water dispenser is also available in our lobby at any time. While bottled water is not part of our standard room service offering, it can be purchased at any time from our lobby shop. The bathrooms in our rooms are not equipped with locks by design. As for the room door, the lock itself was fully functional. You may have noticed the remains of an older security chain system that is no longer in use. These chains were removed throughout the hotel for safety reasons and are not considered a defect, even though parts of the former installation may still be visible. Thank you again for your feedback. We appreciate every comment as an opportunity to improve and to better understand our guests' expectations. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Ahmad S. Business - Confirmed reviews ALL

Dear Ahmad, Thank you very much for your kind words and for sharing your experience. I am delighted to read that you consider our hotel one of the best locations in Frankfurt, but even more so that our team made such a positive impression on you. Providing warm, professional and genuinely helpful service is exactly what we strive for every day. A special thank you for recognising Khalid from our reception team. I will be very happy to share your comments with him personally. It is always rewarding to know that a team member's dedication and support have contributed to making a guest's stay easier and more enjoyable. We truly appreciate your loyalty and your confidence in our team. We look forward to welcoming you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Alex C. Business - Confirmed reviews ALL

Location is great (we were on business at the Messe which is close) and it's away from the main city, which is dangerous (drug dealers, drunks and the red-light zone). Staff are very helpful and the room was great. Stong wifi, too. It's all about the breakfast though - a great selection of food and delicious coffee - all you can manage!

Customer review rating 3.0/5

Christopher M. Business - Confirmed reviews ALL

We stayed three nights and it was the most expensive accommodation in the 3 weeks we were away. Fridge in room didn't work, many amenities not working or out of service. We have stayed here 3 times in three years now. This year the price increased 25% and the facilities have not improved in that time. Staff are great, the hotel just need to be refreshed to reflect the huge prices.

Customer review rating 0.5/5

Sudarshan B. I. Families - Confirmed reviews ALL

Not a very satisfied experience. Poor hotel service, no water bottles in the room, we asked for coffee/cream sachets but they were not getting delivered to the room. There were no locks in the bathroom and one of the lock for the room door was broken as well. I would definitely not visit again.

Dear Sudarshan, Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet your expectations. In particular, I would like to apologize if your request for additional coffee and cream sachets was not fulfilled as expected. I would also like to clarify a few of the points mentioned in your review. In Germany, tap water is of excellent quality and perfectly safe to drink. Guests can enjoy drinking water directly from the tap in their room, and a water dispenser is also available in our lobby at any time. While bottled water is not part of our standard room service offering, it can be purchased at any time from our lobby shop. The bathrooms in our rooms are not equipped with locks by design. As for the room door, the lock itself was fully functional. You may have noticed the remains of an older security chain system that is no longer in use. These chains were removed throughout the hotel for safety reasons and are not considered a defect, even though parts of the former installation may still be visible. Thank you again for your feedback. We appreciate every comment as an opportunity to improve and to better understand our guests' expectations. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Ahmad S. Business - Confirmed reviews ALL

I was thinking it is persons effort to be good But this branch always have a great staff and good people Specially I would like to Thank Khalid from reception… amazing man with amazing support and make the things easy

Dear Ahmad, Thank you very much for your kind words and for sharing your experience. I am delighted to read that you consider our hotel one of the best locations in Frankfurt, but even more so that our team made such a positive impression on you. Providing warm, professional and genuinely helpful service is exactly what we strive for every day. A special thank you for recognising Khalid from our reception team. I will be very happy to share your comments with him personally. It is always rewarding to know that a team member's dedication and support have contributed to making a guest's stay easier and more enjoyable. We truly appreciate your loyalty and your confidence in our team. We look forward to welcoming you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.0/5

Jean V. R. Solo - Confirmed reviews ALL

Staff was very polite, welcoming and communicative. Also the location is ideal if you have an event in the congress centre. Downside was the small car garage where. Plus of the garage is i could leave the car there till my event ended which price wise very nice. The room was clean when i arrived but the quality of the matras and pillows could (should) be improved (at least one of them)

Dear Mr V. R., Thank you for taking the time to share your feedback with us. I am delighted to read that you appreciated both our location and the service provided by our team. Your kind words regarding the friendliness and professionalism of our staff are especially appreciated, and I will gladly share them with my colleagues. I am also pleased that you found our parking facilities convenient and appreciated the flexibility of leaving your car with us while attending your event. At the same time, I am sorry to learn that the mattress and pillows did not fully meet your expectations. Sleeping comfort is naturally very personal, and feedback such as yours helps us better understand the differing preferences of our guests. Thank you once again for your balanced feedback. We hope to have the pleasure of welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Paul T. Solo - Confirmed reviews ALL

Every member of staff I had contact with was professional and highly customer focused.

Dear Paul, Thank you very much for your kind feedback. I am delighted to read that you found our location convenient and our hotel to offer good value for money. Your special praise for our team means a lot to us. Providing professional and attentive service is something we strive for every day, and I will be delighted to share your comments with my colleagues. We truly appreciate your feedback and hope to welcome you back to Novotel Frankfurt City again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Gilberto M. Business - Confirmed reviews ALL

Good location Quiet and comfortable rooms Great staff

Dear Mr. M., Thank you very much for your wonderful feedback and for choosing Novotel Frankfurt City as your preferred hotel in Frankfurt. We are delighted to read that you appreciate our location, enjoyed the comfort and quiet atmosphere of our rooms, and felt well looked after by our team. Your kind words mean a great deal to us, as creating a welcoming and relaxing experience for our guests is exactly what we strive for every day. I will be pleased to share your compliments with the entire team. Feedback like yours is a fantastic motivation for all of us. We truly appreciate your loyalty and look forward to welcoming you back on your next visit to Frankfurt. 😊 Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Nicola M. Couples - Confirmed reviews ALL

The hotel is clean and the staff very friendly, supportive and welcoming. Around the hotel there is not much in terms of restaurants, cafeterias, etc.., but at least the train stop is walking distance from there. We were very disappointed that no complimentary water bottles were offered inside the room... it is a very simple and welcoming gesture that we usually find in many hotels (even at 2 or 3 stars). It's a loss of style that I would not except in a prestigious brand like Novotel.

Hello Mr M., Thank you for taking the time to share your detailed feedback. We are delighted to read that you found our hotel clean and that our team was friendly, supportive and welcoming. Creating a comfortable atmosphere for our guests is very important to us, and your kind words are greatly appreciated. Thank you as well for your comments regarding the surrounding area and the in-room amenities. While our hotel is located in a quieter part of Frankfurt, there are numerous restaurants, cafés and bars within walking distance, particularly in the lively Bockenheim district nearby. Our team is always happy to provide directions and recommendations, and we also offer a flyer with a wide range of restaurant, bar and sightseeing suggestions for guests who would like to explore the neighbourhood and the city. I also understand your disappointment regarding the absence of complimentary bottled water in the room. Many guests appreciate this gesture, and I can certainly understand why you expected it. To provide flexibility for all travellers, we focus on keeping room rates competitive while offering complimentary drinking water stations in our lobby around the clock, where guests can refill their own bottles free of charge. Thank you again for your valuable feedback. We truly appreciate your comments and hope to have the pleasure of welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Mohammed K. Business - Confirmed reviews ALL

It's a good hotel

Hello Mr K., Thank you for taking the time to share your feedback. We are pleased to hear that you had a good stay with us at Novotel Frankfurt City. We truly appreciate your positive impression and your confidence in our hotel. Guest feedback is very important to us, as it helps us continue improving our services and ensuring a pleasant experience for all our guests. We hope to have the pleasure of welcoming you back again soon and providing you with an even better stay on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Fernanda C. Families - Confirmed reviews ALL

Tasty breakfast, friendly staff, perfect room for a family

Hello Ms C., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you and your family enjoyed your stay at Novotel Frankfurt City. It is especially pleasing to know that you found your family room comfortable, enjoyed our breakfast, and experienced the friendliness of our team. Creating a welcoming and comfortable environment for families is very important to us, so your kind feedback means a great deal to everyone here. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Javed K. Business - Confirmed reviews ALL

I had a good and comfortable stay. The service is good but can be improved.

Hello Mr K., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our location and had a comfortable stay overall. It is also encouraging to know that you were pleased with the service provided by our team. Thank you as well for your remarks regarding the breakfast selection. We highly value such feedback, as it helps us better understand our guests' expectations. For your next visit, please feel free to speak with our breakfast team. Fresh omelettes and fried eggs are available on request and are prepared individually for our guests. We appreciate your comments and hope to have the opportunity to welcome you back to Novotel Frankfurt City soon for an even better experience. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Ilona K. Families - Confirmed reviews ALL

Great breakfast

Dear Ms K., Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay with us and especially enjoyed our breakfast. A great start to the day is important, and it is wonderful to know that our breakfast offering contributed positively to your experience. Your positive comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service. We hope to welcome you back to Novotel Frankfurt City again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Andi K. Families - Confirmed reviews ALL

Well access from public transport and affordable price

Dear Andi, Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location and the easy access to public transport. Frankfurt's excellent transport network makes it easy to explore the city and surrounding areas, and we are glad that this added to the comfort of your stay. It is also wonderful to know that you found your stay to offer good value for money. Providing a comfortable and affordable experience for our guests is something we continuously strive for. Thank you for choosing Novotel Frankfurt City. We hope to have the pleasure of welcoming you back again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

David T. Families - Confirmed reviews ALL

we stayed for 5 nights planning to look around Frankfurt and Mainz. the location was good with a short walk to the 'S-bahn' station and Messe district. we ha deasy access to the transport system.

Dear David, Thank you very much for your kind feedback. We are delighted to hear that you had a lovely stay with us and that our location suited your plans to explore both Frankfurt and Mainz. It is great to know that the nearby S-Bahn station, the easy access to public transport and our proximity to the Messe area helped make your trip convenient and enjoyable. Thank you for choosing Novotel Frankfurt City as your base during your visit. We truly appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Bryan C. B. Business - Confirmed reviews ALL

Good location - near transportation, grocery stores, restaurants. The room is clean and well-maintained. Excellent wifi connection.

Dear Mr. B., Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that you appreciated our convenient location and found it easy to reach public transportation, shops and restaurants. It is also wonderful to know that you were pleased with the cleanliness and upkeep of your room as well as the quality of our Wi-Fi connection. Your kind comments are greatly appreciated and will be shared with our team. Feedback like yours encourages us to continue providing a comfortable and reliable experience for our guests. We hope to have the pleasure of welcoming you back to Novotel Frankfurt City in the near future. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Heinrich F. Couples - Confirmed reviews ALL

nice stay, very friendly team

Dear Mr F., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our team made such a positive impression on you. Your kind words about the friendliness of our staff are greatly appreciated and will be shared with the entire team. We hope to welcome you back to Novotel Frankfurt City again soon for another enjoyable stay. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Girish V. Business - Confirmed reviews ALL

good clean rooms,

Dear Mr. V., Thank you very much for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay, appreciated our convenient location and found your room clean and welcoming. At the same time, thank you for sharing your comments regarding the check-out process. I am sorry that you experienced a wait of around ten minutes despite having already completed the payment at check-in. We understand that a smooth and efficient departure is just as important as a pleasant arrival. For future stays, you may find our fast check-out option convenient. Simply leave your room key in the check-out box located on the reception counter, and we will send your invoice by email, provided we have your email address on file. This allows for an even quicker departure experience. Thank you again for your valuable feedback. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Katrien V. D. Families - Confirmed reviews ALL

Received excellent welcome at the reception, clean room, good breakfast

Dear Ms. V. D., Thank you very much for your wonderful feedback. We are delighted to hear that you received such a warm welcome from our reception team and that you enjoyed both the cleanliness of your room and our breakfast offering. Providing a friendly arrival experience and maintaining high standards throughout the hotel are very important to us, so your kind words are greatly appreciated. I will be pleased to share your compliments with our team, as feedback like yours is a wonderful source of motivation. We hope to have the pleasure of welcoming you back to Novotel Frankfurt City again soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Elizabeth G. Families - Confirmed reviews ALL

Very good value for a 1 night stay in Frankfurt

Dear Elizabeth, Thank you very much for your kind review and for choosing Novotel Frankfurt City for your stay in Frankfurt. I am delighted to read that you found our hotel to be great value and that you appreciated both the cleanliness of our property and the friendliness of our team. Creating a welcoming atmosphere and offering a comfortable stay are among our highest priorities, so it is wonderful to know that we met your expectations. Your positive feedback is greatly appreciated and will be shared with our team as encouragement for their daily efforts. Thank you once again for your recommendation. We would be delighted to welcome you back to Novotel Frankfurt City on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 541 reviews 8.5/10 Location
  • 794 reviews 7.4/10 Room
  • 724 reviews 9/10 Service
  • 19 reviews 9.4/10 WiFi
  • 450 reviews 8.8/10 Breakfast
  • 377 reviews 8/10 Cleanliness
  • 37 reviews 8.3/10 Bar

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