Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,370 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,370 reviews

TripAdvisor Rating  3.7/5  1,201 reviews

Customer review rating 5.0/5

Bratu E. Business - Confirmed reviews ALL

Nice and spacious rooms, very good breakfast, helpful staff.

Hello Bratu E., thank you very much for your wonderful feedback! 😊 We’re delighted to hear that you enjoyed your stay, especially the spacious rooms, the very good breakfast, and our helpful staff. That’s exactly the experience we want our guests to have. We would be very happy to welcome you back on your next trip to Frankfurt! Best regards Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Michael S. Business - Confirmed reviews ALL

Smooth check-in. Coffee, tea and kettle in the room, but no iron. Sauna and fitness outdated and no space to relax there. Breakfast service and bar is quite nice with good selections. For breakfast fresh egg dishes would be nice.

Hello Mr. S., thank you very much for your detailed feedback. We’re glad to hear that you appreciated our convenient location near the trade fair, the smooth check-in, and the selection in both our breakfast service and bar. We also understand your comments regarding the sauna and fitness area, as well as the missing iron in the room. Due to current fire safety regulations, irons are unfortunately not permitted inside the guest rooms. However, we do provide a dedicated ironing room on the first floor, equipped for guests who wish to iron their clothes at any time. If you need assistance finding it, our team will be happy to help. Regarding your note about fresh egg dishes: our scrambled eggs on the buffet are always freshly prepared. In addition, we are happy to offer fried eggs or an omelette made to order — this service is of course included in the breakfast price. Just let us know during your next visit, and we’ll gladly prepare your preferred egg dish. Thank you again for sharing your experience with us. We hope to welcome you back on your next trip to Frankfurt! Best regards Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Kee C. K. Families - Confirmed reviews ALL

everything was ok

Hello Kee C. K., thank you very much for your great feedback! 😊 We’re happy to hear that you had a quiet and pleasant stay with everything being as expected. That’s exactly what we want our guests to experience. We hope to welcome you back again on your next trip to Frankfurt! Best regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Darren H. Couples - Confirmed reviews ALL

Comfortable, clean and good service.

Hello Darren, thank you very much for your great feedback! 😊 We’re delighted to hear that you had a nice stay and that you found the room comfortable, clean, and the service good. That’s exactly the experience we want our guests to have. We’d be happy to welcome you back on your next trip to Frankfurt! Best regards Lars Paschold Service Operations Manager

Customer review rating 2.0/5

Daryl S. Business - Confirmed reviews ALL

Only 2 reception staff were helpful, they were the ladies, the men on reception and at the bar were not customer friendly at all. Almost annoyed to be asked questions, Serve a drink or provide the bill. The room itself was poor, cheaper quality, stained towels and not even any milk for a cup of tea.

Hi Daryl, Thanks for taking the time to share your impressions. I’m truly sorry that not everything met your expectations. While I’m glad to hear some of our female team members made a good impression, it’s disappointing that your interactions with others were less positive. That’s certainly not the level of service we aim for, and I’ll be addressing this directly with the team. Regarding the room: stained towels should never happen – I’ve already informed our housekeeping to ensure quality checks are tightened. As for the milk: we’ve made a conscious decision to remove individual milk portions from the rooms, as they’re only available on the market in single-use plastic packaging, which we consistently avoid. Instead, we provide coffee whitener for your in-room coffee setup. Milk for tea is quite rarely requested, but of course we’ll happily provide some in a small jug if you let us know at reception – we want you to feel at home! Thanks again for your honest feedback. I hope we’ll have the chance to offer you a much better experience in the future. Best regards Lars Paschold Service Operations Manager

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Other web-users rate our hotel

  • 542 reviews 8.7/10 Location
  • 734 reviews 7.4/10 Room
  • 714 reviews 9.1/10 Service
  • 16 reviews 8.7/10 WiFi
  • 416 reviews 8.6/10 Breakfast
  • 352 reviews 7.9/10 Cleanliness
  • 161 reviews 7.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.