Novotel Frankfurt City Hotel 4 stars

The stay was quite satisfying, as a ALL Diamond member, I was expecting more "preferred attitude". Breakfast was average and quite dull, no changes and something more interesting through out my 11 mornings stay...

A very satisfactory hotel in a convenient area for my needs on a short business trip. Close enough to visit the city but away from the hustle and bustle.

Every year, my colleagues and I stay at the Frankfurt-am-Main Novotel as it is so conveniently situated for accessing the Messe Frankfrut. The staff are helpful, the food is lovely and the beds are comfortable. However, this time, I had a very poor experience because the room was far too hot. I turned the a/c off and opened the window, but there was no limiter on the window (despite my room being on the third floor) so it felt unsafe.

Cindy was extremely helpful with everything, as were the other reception staff.

Generally the experience was good as usual and I had a more quite room what I highly appreciate! Generally the near train tracks may require more sound proof windows.

Overall it was ok but disappointed to be automatically charged for breakfast. It was implied that breakfast was part of the room rate when checking out so didn't say anything. I didn't have the breakfast so surprised that policy is to charge anyway.

Close to the Frankfurt fair, great accommodation

This is my favorite business hotel in FFM. The staff is very friendly and knows their job. The rooms are very clean and especially the bed is marvelous.

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Friendly staff and nice and clean hotel. It would be better if the family room was bit bigger and the bathroom has to be upgarded

It was easy and relaxing. The staff was very kind and the services were great. I got up fresh before the next day.

I book the Novotel in FFM City often because of its parking options and double Accor points offered. Most Novotels I have been in are way better though.

Check in was friendly and efficient. Room was clean (note that the sink drained slowly). Breakfasts were lovely. Skipping the room clean in exchange for tree planting was an innovative idea which we liked. The 3 free snacks were useful during our day.

The only remark could be about the heat. I don't find any way to lower the temperature of the room. Some more french tv channels should be nice to have

my reservation included Monday night purchase of room ahead of my arrival, paying for the opportunity to take my room on Tuesday early morning, shower and attend planned Tuesday meetings. at the desk I was told there was no room available as I had failed to show on Monday - but clearly there was a record that my room was reserved, paid. it was only with delicate discussion and seemingly manager approval that 'magically' a room was available for immediate occupancy. the young lady at desk was very nice, very polite but the policy of the hotel to behave this way is what I take issue. further, that the manager sat in their office and sent the reception host back and forth to deal with your customer, messaging this policy vs. personally attending the discussion - is not leadership or support for team. ultimately after some time the room was given but it was indeed a situation that could have been avoided. seemingly, it is upon the guest to tell the hotel they want the room but will not arrive ... quite a detail to capture vs. simply making a confirmed, guaranteed reservation. besides this situation the hotel was nice, restaurant and bar brilliant in its service, chef to be complimented for outstanding breakfast.