Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,371 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,371 reviews

TripAdvisor Rating  3.5/5  1,193 reviews

Great location

Customer review rating 4.5/5

Pat Business - Confirmed reviews ALL

Good location when visiting the Messe. Many restaurants nearby.

Hi Pat, Thank you for your kind feedback! 😊 We’re delighted to hear that you found our location convenient for visiting the Messe and appreciated the nearby restaurant options. It’s great to know that our surroundings added to your experience. We hope to welcome you back to Novotel Frankfurt City for another enjoyable stay in the future! 🌟 Best regards, Lars Paschold Guest Experience Assistant

Well located. parking place. kind

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

they explained benefits well and we enjoyed it well in the hotel, were satisfied staying the hotel. Welcome drinks and room services.

Dear Jinmoo B., Thank you so much for your detailed and positive feedback! 😊 We’re delighted to hear that you had such a satisfying experience at Novotel Frankfurt City. It’s great to know that you enjoyed the upgraded room, welcome drink, and welcome gift, and that our team explained the benefits of your ALL Gold Membership clearly. Your satisfaction with the location, parking, and overall service truly makes us happy! While we couldn’t accommodate an early check-in or late check-out this time, we appreciate your understanding and will do our best to fulfill such requests during your next stay, depending on availability. Thank you for recommending us to others, and we look forward to welcoming you and your family back in the future for another wonderful stay. 🌟 Best regards, Lars Paschold Guest Experience Assistant

Hotel well locate

Customer review rating 2.0/5

Dr: I. E. Families - Confirmed reviews ALL

The hotel is perfect, the staff is rude and not welcome

Dear Dr. I. E., Thank you for your detailed feedback and for taking the time to share your thoughts with us. I’m sorry to hear that some aspects of your stay did not meet your expectations, especially in terms of the interactions with our staff. Your suggestion to improve training is greatly appreciated, and we will address this to ensure our team consistently provides the warm and professional service our guests deserve. Regarding your ALL benefits, I’d like to clarify that a room upgrade was provided during your stay, and your welcome gift was placed on the desk in your room. Additionally, your welcome drink is accessible via the ALL app, designed for your convenience. However, I’m truly sorry that we did not communicate these benefits clearly enough to you. We will work on improving how we share such details with our valued guests. We’re grateful for your candid input as it helps us to better understand where we need to improve. Please let us know if there’s anything further we can do for you or how we can make your next visit more enjoyable. Best regards, Lars Paschold Guest Experience Assistant

good stay

Customer review rating 5.0/5

Florine Families - Confirmed reviews ALL

very confortable beds

Hi Florine, Thank you for your kind feedback! 😊 We’re delighted to hear that you had a good stay and found our beds very comfortable. Your comfort is our top priority, and it’s great to know we met your expectations. We hope to welcome you back to Novotel Frankfurt City soon for another relaxing stay. 🌟 Best regards, Lars Paschold Guest Experience Assistant

Free Parking......No chance!

TripAdvisor rating 3.0/5

healeddoughnut TripAdvisor review

Have stayed here 4 times now. This is the first time we used the underground car park, usually park on the street outside. Was very surprised and annoyed to be charged 20 euros for 1 night. No discount for guests, no free use for guests even though it was the weekend and the hotel was very quiet. Reception not helpful at all.

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Other web-users rate our hotel

  • 546 reviews 8.7/10 Location
  • 792 reviews 7.4/10 Room
  • 734 reviews 9/10 Service
  • 14 reviews 8.5/10 WiFi
  • 434 reviews 8.5/10 Breakfast
  • 367 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.