Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,168 reviews

Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,168 reviews

TripAdvisor Rating  3.5/5  1,167 reviews

Good stay..

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything was smooth and stay was really nice

Dear Mr. B., Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Good stay

Customer review rating 4.0/5

Isabel Business - Confirmed reviews ALL

I had a good stay. Thank you. The only note that I'd have is that the drain of my sink in my room was clogged.

Convenient

Customer review rating 4.0/5

Cyril D. F. Business - Confirmed reviews ALL

Next to the Messe, Novotel is well located. A good breakfast and you have a happy client.

Perfect stay

Customer review rating 4.5/5

Marielle Business - Confirmed reviews ALL

Great location for conference, it is really good to see how they work on sustainability! The wooden keycards, not cleaning the room etc. The rooms are spacious and clean and a good service from all reception and housekeeping team!

Dear Marielle, Thank you for taking the time to rate our hotel. I am very pleased that you enjoyed it with us. Your positive feedback honours us very much and I will of course share it with the whole team. I hope that we may welcome you again soon and wish you all the best. Best regards, Lars Paschold Guest Experience Assistant

disappointed

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Reception at night didn't attend to our request for extra towels and blanket. We stayed there for 5 nights and this is what we get. I made the request 4 times, even went down to get it myself and has been ignored. Just hard to even understand. You guys failed Customer Service. He didn't even bother to explain or get back with us. This is not cool.

Dear Mr. P., thank you very much for your feedback. I am very sorry that we could not fulfill all your wishes during your stay. You are right that we failed here in terms of service. We have already discussed the incident internally and explained again to all members of the team how important it is for us to provide you with the best possible service. We have already discussed the incident internally and explained once again to all members of the team how important it is to consider the wishes of our guests and to fulfill them as quickly as possible. An additional blanket and more towels should be the least we can do. I apologize for this incident and I am sure that we can do better during your next stay. Until then, have a great time and I wish you all the best. Best Regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 385 reviews 8.9/10 Location
  • 635 reviews 7/10 Room
  • 587 reviews 9/10 Service
  • 10 reviews 8.2/10 WiFi
  • 350 reviews 8.5/10 Breakfast
  • 276 reviews 6.9/10 Cleanliness
  • 162 reviews 7.6/10 Value

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