Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,389 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,389 reviews

TripAdvisor Rating  3.7/5  1,202 reviews

Customer review rating 5.0/5

Mehmood A. Business - Confirmed reviews ALL

front desk were very helpful and cooperative, staff was super,

Hello Mehmood A., thank you for your wonderful feedback! 😊 We’re delighted you enjoyed the location and found the rooms very comfortable. It’s especially nice to hear that our front desk team was helpful and cooperative and that you felt the staff was “super” , we’ll gladly share your kind words with the team. We hope to welcome you back to Novotel Frankfurt City soon! Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.5/5

A B. Business - Confirmed reviews ALL

This was probably the tenth time I was staying at this hotel and, most of the time, I was having my dinners with other colleagues outside of the hotel. This time, I was staying for two nights and exceptionally had dinner at the hotel's restaurant on the first evening. As a Gold member of All loyalty program, I have been disappointed to receive a 15% discount voucher on restaurant food AFTER I got that dinner. I got the feeling that Novotel purposefully gave me a discount with an extremely low probability - if any - that I would use it. If Novotel really valued me as a Gold member, I should have received that voucher upon check-in, not after my dinner.

Hello Mr. Berger de Gallardo, thank you for your loyalty and for staying with us so many times. We truly value that, and I’m sorry for the disappointment this caused. You are absolutely right: the 15% voucher should have been handed over at check-in. Most likely it was simply missed during check-in and only noticed afterwards, which is why you received it after your dinner. I completely understand why this left an unfortunate impression. To clarify, the 15% discount is not linked to ALL Gold status. It is a special benefit connected to your contracted corporate rate, which we grant on restaurant and bar consumption for business guests booked on that rate. To resolve this properly, I have contacted you separately with a solution. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Amit D. Business - Confirmed reviews ALL

Nice hotel near the Messe. Short 15 minutes walk to the Messe

Hello Orhan Yigen, thank you for your wonderful feedback! 😊 We’re delighted you enjoyed our location, and especially that our team made such a positive impression. A big thank you for highlighting the reception and bar teams in particular , we’ll gladly share your kind words with them. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Orhan Y. Business - Confirmed reviews ALL

Very friendly stuff specially in the reception and in the bar ones again thanks to you all

Hello Orhan Y., thank you for your wonderful feedback! 😊 We’re delighted you enjoyed our location, and especially that our team made such a positive impression. A big thank you for highlighting the reception and bar teams in particular , we’ll gladly share your kind words with them. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Ioannis T. Business - Confirmed reviews ALL

I did not like that you did not accept the late check out even though there was no reservation afterwards.

Hello Mr. T., thank you for your feedback. Please accept our apologies that you were not offered a late check-out. Even when it is subject to availability, the way this was handled clearly did not meet expectations. What makes it even more disappointing is that a late check-out would have been possible on your departure date, so you are absolutely right to question why this wasn’t arranged. We have already reviewed this internally, and the colleague who checked you out does not recall a late check-out request that morning. Regardless, we will reinforce our process and training so that late check-out requests are actively checked and handled consistently at reception, especially when availability allows it. We hope to welcome you back to Novotel Frankfurt City and provide a smoother experience next time. Kind regards, Lars Paschold Service Operations Manager

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Other web-users rate our hotel

  • 543 reviews 8.7/10 Location
  • 736 reviews 7.4/10 Room
  • 694 reviews 9/10 Service
  • 18 reviews 8.9/10 WiFi
  • 421 reviews 8.6/10 Breakfast
  • 356 reviews 7.7/10 Cleanliness

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