Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,357 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,357 reviews

TripAdvisor Rating  3.5/5  1,191 reviews

Value for (little) money, but do expect a 3* in stead of 4*

Customer review rating 3.5/5

Walt Business - Confirmed reviews ALL

basic comfort slow checkin (even when preregistered)

Dear Walt, Thank you for taking the time to share your feedback with us. We’re glad that you found our hotel good value for money, appreciated the cleanliness, and enjoyed our breakfast. I’m sorry to hear about the slow check-in process, especially since you had already completed online check-in. The team member assisting you was one of our trainees, who is still gaining confidence and routine in the check-in process. We understand that this impacted your arrival experience, and we’ll ensure that our trainees receive additional support and guidance to improve their speed and clarity. Regarding the fast check-out option, this should have been discussed and clarified during check-in. We’ll remind our team to thoroughly explain the check-out options upfront, so you can enjoy a smoother and more efficient departure in the future. Your comment on the room’s dated appearance and the Wi-Fi speed is also noted. We continuously review our facilities and amenities to enhance the overall experience for our guests. Thank you again for your valuable input. We hope you’ll give us another opportunity to show you our improvements and provide you with a more seamless stay next time. Warm regards, Lars Paschold Guest Experience Assistant

Well located for the Frankfurt Messe but expensive

Customer review rating 3.5/5

Victor Business - Confirmed reviews ALL

Standard hotelroom but at a too high rate. For this price I expect at least that the minibar is filled and that the room has a wardrobe.

Dear Victor B., Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found our location convenient for the Frankfurt Messe. We understand your concerns regarding the room rate, and we regret that it did not meet your expectations in terms of value. Our prices are influenced by demand, especially during events like the Messe, but we always aim to offer our guests a comfortable and convenient stay. We also take note of your feedback about the minibar and wardrobe, and will consider these aspects for future improvements. We sincerely apologize for the longer-than-expected wait at checkout and the strange smell you experienced in your room. This is certainly not the standard we strive for, and we will investigate the matter further to ensure it doesn't happen again. Regarding our sustainable development initiatives, we are actively working to make our hotel more eco-friendly, and we regret that this was not clearly communicated during your stay. We will make sure to provide more visible information on this topic for future guests. We hope you will give us another opportunity to improve your experience during a future visit. Best regards, Anja Kögl Front Office Manager

Great stay, nice location.

TripAdvisor rating 5.0/5

Samlad31 Solo travel - TripAdvisor review

Fantastic hotel, please take the poor reviews with a pinch of salt. Very comfortable, modern rooms with a small fridge and tea/coffee making facilities. Large king size bed and sofa, the mattress is a little soft, it might not be to everyone’s taste but I have slept like a log. Great bathroom, hot and powerful shower over a deep bath. Facilities - very good, nice bar and breakfast area. Provisions to purchase at reception, bottle water, crisps etc. Food has been lovely and the welcome was typically German ;) Great transport links into the city, 5 minutes walk from tram stop.

OK for a short business stay.

TripAdvisor rating 3.0/5

bizfish TripAdvisor review

Adequate is the best description. Check in was OK but very busy. Rooms were OK but no water provided and the plumbing in the bathroom was not ideal - the room had a sewerage smell and housekeeping just used air freshener.... Beds were good but shower pressure was low. Limited amenities. Breakfast was very good and the dinner choice was limited but good quality.

Only well located

Customer review rating 3.0/5

Mihai Families - Confirmed reviews ALL

A common stay

Dear Mihai, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient, though it’s disappointing that your stay did not exceed your expectations. Your comments are important to us as we continually strive to improve our guest experience. We hope you’ll give us the opportunity to welcome you back and provide a more memorable stay in the future. Warm regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 530 reviews 8.6/10 Location
  • 782 reviews 7.3/10 Room
  • 719 reviews 9/10 Service
  • 14 reviews 8.5/10 WiFi
  • 426 reviews 8.4/10 Breakfast
  • 363 reviews 7.5/10 Cleanliness
  • 156 reviews 7.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.