Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,349 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,349 reviews

TripAdvisor Rating  3.5/5  1,185 reviews

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Breakfast buffet was a bit of busy.

Dear Mr. S., Thank you for your great feedback and for sharing your experience. We're glad to hear that you enjoyed your stay with us and that our team, especially the breakfast concierge, provided excellent support. We do understand that the breakfast area can get busy at times, and we appreciate your suggestion for a larger space or additional seating. We hope to make your next visit even more comfortable and look forward to welcoming you back soon! Best regards, Lars Paschold Guest Experience Assistant

Nice hotel, friendly staff

Customer review rating 4.0/5

Familytraveller Families - Confirmed reviews ALL

Nice family hotel in Frankfurt. Friendly staff. Can get a little bit crowded due to autobuses full of tourists coming in in the early morning or late afternoon.

Dear FamilyTraveller, Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel and appreciated the friendly staff. We understand that it can get a bit crowded with tour groups arriving at certain times, and we appreciate your patience during those busy moments. We also value your feedback regarding your experience as a Gold member. Recognition of our loyal members is very important to us, and we will work on improving this aspect to ensure a better experience during your future stays. We look forward to welcoming you and your family back soon! Best regards, Lars Paschold Guest Experience Assistant

Accepted

Customer review rating 1.5/5

Dr. I. Business - Confirmed reviews ALL

The location is good, but the staff is aggressive, especially lady called Nihel. She was so Aggressive with me, shouting at me when I did my checkout on the 22nd of September when I tried to ask for an invoice and some further details

Dear Dr. I., Thank you for sharing your feedback with us. I sincerely apologize for the negative experience you had during your check-out, particularly regarding the interaction with our staff. This is certainly not the level of service we aim to provide, and we will address this matter with the team to ensure such behavior does not occur again. If you would like to provide further details about the incident or need assistance with any outstanding issues, please feel free to reply to this message. Your input is valuable to us, and we want to make sure we resolve the situation to your satisfaction. Once again, I apologize for the inconvenience and thank you for bringing this to our attention. Best regards, Lars Paschold Guest Experience Assistant

Customer review rating 3.5/5

Armin A. Solo - Confirmed reviews ALL

- room was nice and spacious - no water provided in the room - rude restaurant waiter

Dear Armin A., Thank you for your detailed feedback. We're glad to hear that you found your room spacious and comfortable, but we sincerely apologize for the negative experience you had with the restaurant service. This is certainly not the level of service we strive for, and we will address this matter with our team to ensure it doesn't happen again. Regarding the water in the room, we understand your concern. However, bottled water is not part of our standard room amenities, but we appreciate your feedback and will consider how we can better communicate this to avoid confusion in the future. Thank you once again for your valuable input. We hope to have the opportunity to provide you with a more pleasant experience on your next visit. Best regards, Lars Paschold Guest Experience Assistant

well located

Customer review rating 4.0/5

Yongyu Y. Business - Confirmed reviews ALL

except hard to find parking, everything is good.

Dear Yongyu Y., Thank you for your positive review! We're glad to hear that you enjoyed your stay and found our location convenient. We understand that parking can be a bit challenging, and we appreciate your feedback on this. Our team is always happy to assist with parking options during your next visit. We hope to welcome you back soon! Best regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 495 reviews 8.6/10 Location
  • 753 reviews 7.1/10 Room
  • 693 reviews 9/10 Service
  • 13 reviews 6.6/10 WiFi
  • 409 reviews 8.3/10 Breakfast
  • 354 reviews 7.1/10 Cleanliness
  • 117 reviews 7.1/10 Amenities
  • 30 reviews 8.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.