The stay was ok, nothing more nothing less. The staff is very friendly. There is room for improvement though: it wasnt the cleanest room. But I do not want to go into detail in this official review. The hotel does a marketing with "healthy foods" "brain foods". And then one sees what is offered for breakfast: Bacon, ham, sausage, egg etc. etc. only healthy thing is the fruitsalad bar. And there as well everything is dairy. If you do a marketing around health food, you should really be offering some plant-based alternatives to cheese, yoghurt, meat, etc. As well a warm variant of milk in your coffee (there was only cold soya milk). in the Novo2 restaurant there was not one dish which was plant-based. Therefore I decided to not have dinner there. We are in an era, where you know that meat and dairy are bad for your health & the environment. I am not a vegan or anything, but I watch out for what I eat and reduce dairy and meat where I can, and the fact is that even hotels should consider offering some alternatives when proclaiming health food and a modern restaurant concept. It would be nice to be able to choose from alternatives. In my opinion, if you want to go with the trend, you need to invest in some plant-based alternatives. Thank you for giving the chance to give feedback. My goal is not to criticized, I am sincere and honest, and want to give the hotel the possibility to improve.

Very good hotel. I fell i am in my home. Well trained team.

Excellent stay at Novotel Frankfurt, well designed bedrooms, extremely clean, with double doors to ensure no noise comes from the corridor, large shower room and excellent bed. Very friendly and helpful staff. Amazing breakfast. Looking forward to our next stay!

A very pleasant stay for one month. The staff are very courteous and caring. All COVID protocols were maintained during my stay.

I love this branch , and I have to stay her every time I visit Frankfurt

great service comfortable stay clean, beautiful rooms and lobby

I will definitely stay again

Nice very clean property. Very Covid compliant. Everyone was wonderful. Great all around service. Would return on next Frankfurt trip. Tranquil neighborhood. Good restaurants walking distance. Easy walk to town center.

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.