Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,527 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,527 reviews

Customer review rating 5.0/5

Rebenciuc D. Couples - Confirmed reviews ALL

Dear Mr. D., Thank you very much for your wonderful feedback and for awarding us a perfect score following your stay at Novotel Frankfurt City. It is great to read that you appreciated our location, found your room perfect, and were pleased with the friendliness and professionalism of our team. Receiving top ratings across all areas of your stay is a fantastic compliment and a wonderful recognition of our team's efforts. As an ALL Silver member, your loyalty means a great deal to us. I was particularly pleased to see that you felt well recognized as a member and that you enjoyed our bar, fitness facilities, and sustainability initiatives. At the same time, I would like to apologize that you were not offered your welcome drink during your stay. This benefit is an important part of the ALL membership experience, and I am sorry that we missed the opportunity on this occasion. Thank you once again for your trust and your recommendation. We hope to welcome you and your companion back to Frankfurt very soon. Kind regards, Anja Kögl Front Office Manager Novotel Frankfurt City

Customer review rating 4.5/5

Kamal K. Business - Confirmed reviews ALL

Dear Kamal, Thank you very much for taking the time to share your feedback following your recent business stay at Novotel Frankfurt City. I am delighted to read that our location, easy parking, fast check-in process, and value for money continue to make us your preferred choice in the area. For business travelers, convenience and efficiency are essential, so it is particularly rewarding to know that we are meeting those expectations. Thank you as well for your honest comment regarding the rooms. While our rooms may not be the newest, we are pleased that you found them clean, comfortable, and fairly priced. As part of our ongoing efforts to enhance the guest experience, we are currently carrying out soft refurbishments in selected rooms. I am especially pleased that you highlighted our reception team. I will gladly share your kind words with the colleagues at the Front Desk, who will certainly appreciate the recognition. Thank you also for your loyalty as an ALL Gold member. We truly value your continued trust and look forward to welcoming you back on your next trip to Frankfurt. Kind regards, Anja Kögl Front Office Manager Novotel Frankfurt City

Customer review rating 5.0/5

Mckenna C. Families - Confirmed reviews ALL

Hello C., thank you very much for your great feedback. We are delighted to read that you found our hotel a good choice for a short city break. Providing a comfortable and convenient stay in a central location is exactly what we aim for, so it is wonderful to see that this worked well for you. We truly appreciate your kind words and hope to welcome you back again soon at Novotel Frankfurt City. Warm regards Lars Paschold Service Operations Manager

Customer review rating 0.5/5

Faris N. Business - Confirmed reviews ALL

Dear Mr. N., thank you for sharing your impression with us. I am truly sorry to see that your experience with us left such a negative overall feeling. Even though no further details were provided, we take your feedback very seriously, as it clearly shows that we did not meet your expectations on this occasion. We would very much appreciate the opportunity to better understand what exactly led to your dissatisfaction. Your insights would help us to identify potential shortcomings and take the right actions to improve. Please feel free to contact us directly at any time so we can look into your experience together. I sincerely hope that you might give us another opportunity in the future to provide you with the level of service we normally aim to deliver. Kind regards Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Hani A. Business - Confirmed reviews ALL

Dear Mr. A., thank you for taking the time to share your experience with us and for your honest feedback. First of all, I would like to sincerely apologize for the inconvenience you experienced due to the elevator malfunction. You are absolutely right to point this out, and I fully understand how frustrating it must have been to face long waiting times or even use the stairs with luggage. This is certainly not the level of comfort we aim to provide. During your stay, we unfortunately encountered a technical issue affecting two of our elevators. Due to the timing over the weekend and the unavailability of a required spare part, an immediate repair was not possible. However, I am pleased to inform you that both elevators were successfully repaired by Monday morning. Please rest assured that situations like this are taken very seriously. We are in close contact with our maintenance partners to minimize such disruptions and to ensure faster response times wherever possible. We truly appreciate your understanding and your otherwise positive impression of your stay. It would be our pleasure to welcome you again and provide you with a much smoother and fully comfortable experience. Warm regards Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 526 reviews 8.7/10 Location
  • 764 reviews 7.4/10 Room
  • 710 reviews 8.8/10 Service
  • 19 reviews 9.1/10 WiFi
  • 431 reviews 8.6/10 Breakfast
  • 357 reviews 8.1/10 Cleanliness

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