Mercure Hotel Frankfurt City Messe 4 stars

TripAdvisor rating 3.0/5 662 reviews

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Mercure Hotel Frankfurt City Messe - Image 1
Mercure Hotel Frankfurt City Messe - Image 2
Mercure Hotel Frankfurt City Messe - Image 3
Mercure Hotel Frankfurt City Messe - Image 4
Duesseldorfer Str 20, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Only 2 minutes to walk to the main train station

  • 24h free WIFI

  • Hotel parking garage

  • All rooms are air-conditioned

  • Streetcar stop right at the doorstep

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt City Messe

Duesseldorfer Str 20
60329 FRANKFURT AM MAIN
Germany

GPS:50.109252, 8.661615

Telephone
Fax +49 69 27212100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
Near the property
  • Car park

LOBBY BAR

Non contractual photo

No matter how long your meeting takes or when you return to the hotel from your walk, you can enjoy a refreshing drink - maybe a beer or a glass of Ebbelwoi (apple wine) - at the bar at any time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.0/5  662 reviews

Excellent stay

TripAdvisor rating 5.0/5

tours t Couples - TripAdvisor review

This was my second time staying here. I loved it. The staff where very nice and kind. The hotel is close to most places. It' close to the tram and Train station. Easy to connect alot of places. The rooms very clean and cosy. We enjoyed our stay. I know I will always stay here if in Frankfurt

Best hotel

TripAdvisor rating 5.0/5

mrsS120926 Couples - TripAdvisor review

Excellent staff, beautiful room. They are so helpful and kind. They also help to keep luggage in storage if you need it. And it's safe. Close to the train station and Alot of places to eat. It's a very clean cosy hotel.

Appreciate reception staff

TripAdvisor rating 3.0/5

Jemmy W Families - TripAdvisor review

Thanks to Mr Abby, the reception staff, for letting us early checked in as silver member after long haul flights .

Staff not even willing to do the bare minimum - horrible attitude

TripAdvisor rating 2.0/5

SinbadSam TripAdvisor review

I don't think I have stayed at an Accor hotel with such lazy, entitled and apathetic staff. The staff are completely disinterested in doing the bare minimum job and would rather just stay behind the desk and look at their phones. I was completely disappointed to see the level of staff incompetence at a supposedly 4 star Accor brand. I do realize that in Europe every 4 star is like a 3 star in the Middle East or Southeast Asia, but this was disappointing. I think the worst staff member is this Iranian girl with a bad attitude. She pretty much does not want to help or provide any semblance of service. I witnessed several incidents with different guests where she pretty much dismissed them and ignored them until they left. These were basic questions like can you call the attendants to clean the room, or that the bathroom was flooding but she just said they will take care of it and ignored them. Staff are more likely to be outside taking a smoke break. The only good staff were the two Indian gentlemen who were courteous and helpful. I think the Manager really needs to properly evaluate his staff.

Old hotel - disinterested staff

TripAdvisor rating 2.0/5

s_bastien929 Solo travel - TripAdvisor review

The rooms are old and tired, they may have been renovated but this was years ago or the renovation job was poor. In mine there was a large cement pillar placed awkwardly in the middle of the room. The bathroom is also old. The chair and desk uncomfortable, the bed too soft. As usual the AC was not properly set and the rooms was uncomfortably hot. The staff was not interested, refused to speak in English and was generally cold and not welcoming.

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Other web-users rate our hotel

  • 204 reviews 7/10 Location
  • 180 reviews 6.9/10 Room
  • 123 reviews 7.4/10 Service
  • 91 reviews 6.4/10 Cleanliness
  • 55 reviews 7.4/10 Breakfast
  • 41 reviews 3.1/10 Amenities
  • 34 reviews 2/10 Vibe
  • 13 reviews 4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.