Mercure Hotel Frankfurt City Messe 4 stars

Customer review rating (ALL Rating) 4.3/5 29 reviews

Information message

Mercure Hotel Frankfurt City Messe
See on a map
+ 12 Services

Hotel extras

  • Only 2 minutes to walk to the main train station

  • 24h free WIFI

  • Hotel parking garage

  • All rooms are air-conditioned

  • Streetcar stop right at the doorstep

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Frankfurt City Messe

Duesseldorfer Str 20
60329 frankfurt am main

Fax: (+49)69/27212100

Check-in from 15h00

Check out up to 12h00




  • By plane

    FRANKFURT AIRPORT At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS:50.109252, 8.661615

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

LOBBY BAR Non contractual photo

No matter how long your meeting takes or when you return to the hotel from your walk, you can enjoy a refreshing drink - maybe a beer or a glass of Ebbelwoi (apple wine) - at the bar at any time.

Our accommodation(s)

Renovated in 2011, the 4-star Mercure Hotel Frankfurt City Messe has 60 comfortable rooms, including 54 Standard Rooms with a single bed, twin beds or a double bed, and 6 Privilege Rooms. All rooms are non-smoking and have air-conditioning, a desk, a flat-screen TV and free 24-hour WIFI. One child up to 12 years can stay free of charge in their parents' room. Breakfast is also free for your children. Your pet is welcome to stay (15 EUR/night).

Our guest reviews for
Mercure Hotel Frankfurt City Messe

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

29 reviews

TripAdvisor Rating 3.0/5

637 reviews

Surprisingly good

TripAdvisor rating 5.0/5

Maps595170 Business - 11/11/2020 TripAdvisor review

Very small dingle room with extremely good design so that that was no problem. In fact the location of the power points was the best that I have seen in a hotel to date. Breakfast was I suspect a bit limited because of the CORONA problem and was, in view of this, surprisingly good. Location either one tram stop of 5 mins by foot from the main railway station excellent. Price was extremel good, probably again because of CORONA. Peronallly would classiffy the hotel as a really solid 3* rather than a 4* hotel. Hope to stay agaiin as soon as travel is possible in view of the new lockdown in German

Awful scam by Accor chain - be careful, the hotel does not exist!

TripAdvisor rating 1.0/5

968jorge Business - 05/09/2020 TripAdvisor review

I made a reservation and paid for this hotel in Frankfurt. When I got to the hotel to check in, I found out that the hotel was closed for business. Then I tried to contact your team several times no one answer the phone. then I called the Accor customer service and its people told me that they did not know what happened to the hotel and they did not know anything about my reservation. They were rude and unhelpful. I asked to be relocated to a different accomodation within their chain but they said that it was not possible. Literally, they told that it was not their problem rather it was my problem and that I was on my own. Their service was below poor and disgraceful to say the least. The "customer service" people told me that I can either sleep on the street or book a different hotel because they could not do anything to help. The customer service is disgraceful and lacking human touch. No one was able to help at all. I waited all afternoon to see if "management" or someone from Accor who actually cared about their reputation would contact me but nothing. The hotel is located in a scary area of Frankfurt btw. Lots of people in drugs and homeless around. It was about 7-8pm that I gave up hopes and decided to book a different hotel. I had to book a hotel with a different brand that costed me over 150 EUR per night (The Radisson Blu, which they were fantastic, excellent customer service and late check out!). To date the Accor has not refunded my money neither has contacted me at all, neither has paid a compensation for the damages. I am quite shocked about the level of customer service that Accor provides. I never had experienced something like this ever in my life. Not even a backpacker accommodation service would have ever treated me this way. So be careful with the Accor scam, they will take your money, shut their business and then run away without offering, at least, an apology or help. If i could rate their service minus zero, I would do it!

Dear Jorge, We were concerned to receive your feedback as due to the fact our hotel is currently closed, we e-mail every guest in advance with the information that we have rebooked them into an alternative hotel close by without any extra cost. In the case that we have no e-mail and were unable to provide the information in advance, written information at the main entrance of our hotel informs them which hotel will accept their booking at no extra cost. However, if you would like to provide us with your contact details, it would be a pleasure to contact you to discuss this matter further. Kind regards, Vjekoslav Ljubas, General Manager

Noisy hotel

TripAdvisor rating 3.0/5

Enjoy_Travel13 Business - 15/03/2020 TripAdvisor review

The hotel is fine. f you are unlucky to have a room facing the front expect to be disturbed until the early morning and then again from early morning - the hotel is not well protected from the tram noise or the noise of drunks shouting in the streets in the night. The hotel interior though is fine. The beds are very comfortable. Be careful bout the drinks fridge. You will be charged for taking anything from it. There is no notice that tells you this. So this is unlike all other hotels I have been in.

Dear Enjoy_Travel13, Thank you for taking the time to share your feedback. While we are pleased to know that you enjoyed the comfort of your bed, we regret any inconvenience you experienced due to noise. Please know that our windows are soundproofed, however when left open it is possible that outside noise may seep in. Regarding the mini bar, unfortunately we had run out of the pricing lists that are usually posted. We apologize for this and will be sure to print new lists to prevent future misunderstandings. We hope we can welcome you back for an improved experience. Kind regards, Vjekoslav Ljubas, General Manager

Well locared

Customer review rating 4.0/5

Dr L. K. Business - 27/02/2020 Confirmed reviews ALL

Excellent location for a very reasonable price

Good for short stays

TripAdvisor rating 4.0/5

BillTriant 25/02/2020 TripAdvisor review

Located close to central restaurants and shops. Rooms OK but noisy as on main road. Staff could be a bit more friendlier and accommodating. Ideal for 1-2 day stay but would struggle to stay for longer so would prefer to look at other accommodations available in the area.

Dear Bill, Thank you for taking the time to share your feedback. We are happy to know that you found our location to be convenient. However, we are sorry to read that you were disturbed and regret that you had not made us aware during your stay so we could find a comfortable solution. With regards to our team, rest assured we have noted your comments and will address them with our team to ensure an improved experience for the future. We do hope that you will return in the future. Kind regards, Vjekoslav Ljubas, General Manager

Convenient location near Central Railway Station

Customer review rating 4.5/5

I. W. Families - 11/01/2020 Confirmed reviews ALL

Better than expected, very close to the Train and metro station. Tram to Römer just in front of the hotel. Small but cosy, good bed, nice coffee and tea facility in the room, friendly reception staff.

Business stay at Mercure Frankfurt

Customer review rating 3.0/5

Maschneider Business - 28/11/2019 Confirmed reviews ALL

Convenient location next to Main train station and exhibition center. Not at Mercure standards...

Comfy hotel close to the train station

Customer review rating 5.0/5

S. Solo - 26/11/2019 Confirmed reviews ALL

Great location a short walk from the train station. Check in was very fast and elevator to room was quick. Room was spacious w comfy bed and nice bathroom that had plenty of hot water and decent pressure in the shower.

Stay at Mercure

TripAdvisor rating 5.0/5

maheshchn Business - 19/11/2019 TripAdvisor review

The location of the hotel was well connected to the Frankfurt area. Nearby to shopping malls, railway station and bus station. The stay was very comfortable. The room was neat and clean. The Front desk service was good

Comfortable room

TripAdvisor rating 5.0/5

Gábor D Friends getaway - 13/11/2019 TripAdvisor review

I booked a room with two separate beds, so the beds were separated by a column in the middle of the room, which was surprising but not disturbing. The room itself was located on the ground floor, right behind of the restaurant. At the entrance of the room it was a bit smelly, but not dangerous. In the room we could not feel it. The room was big, heating was available - but not in the bathroom, where only shower was available, and also the bottom of the bathroom was very cold. We had to wake up at 8am on Saturday, as construction works started at that time close to the windows. The breakfast is great, however there was no waffle at 10:00 on Sundany any more (breakfast is available till 10:30), but we could choose from a great variaty of other food. Checking in and out was easy and seamless. The hotel is located very close to the main station (Hauptbahnhof), however it is also close to the red lamp district, so you have to take care, in which direction you are leaving the place.

Convenient and nice

TripAdvisor rating 4.0/5

maths4fun Solo travel - 18/10/2019 TripAdvisor review

The hotel is situated very well for train travellers, easy walking distance from the Hauptbanhof even with heavy or awkwardly-shaped luggage. Staff are polite, professional and friendly and the room was well-furnished and of a good size.

Dear Guest, Many thanks for your review. We are glad to know your stay with us was a pleasant experience and that you found our location ideal for your needs. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. We look forward to the pleasure of seeing you again in the future. Kind regards, Vjekoslav Ljubas General Manager

A well-located and well-run hotel

TripAdvisor rating 5.0/5

jadyenparis Couples - 20/09/2019 TripAdvisor review

I visited Frankfurt to attend the Motor Show held at the Frankfurt Messe showgrounds. The Mercure Hotel Frankfurt City Messe is ideally located not far from the central railway station and only a short walk further up the same street to the showgrounds. The hotel is run to the usual excellent standards that I have come to expect from Mercure.

Very close to Frankfurt Central Station.

TripAdvisor rating 5.0/5

KevinBR_13 Solo travel - 08/08/2019 TripAdvisor review

It is a small hotel, not far from Frankfurt Central Station (Hauptbahnhof). Breakfast was ok, as expected. Internet was easy to access and at a good speed. There is an ATM at the front door. Vietnamese and Taiwanese restaurants accross the street.

"Good stay, I would recommend it"

TripAdvisor rating 4.0/5

ΕΜΜΑΝΟΥΗΛ Σ Family - 08/08/2019 TripAdvisor review

Good hotel in the center of town. 5 minutes walk from the main train station. 10 minutes walk from the old town. 5 minutes walk from the Frankfurt messe. Nearby there are many restaurants. Close to all public transport, metro, tram, bus. I would recommend it

Dear Εμμανουηλ Σ, Thank you for reviewing your stay with us. We are so pleased you enjoyed your stay and that we were able to meet expectations. Thank you for mentioning our ideal location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you again. Best regards,

Excellent stay!!

TripAdvisor rating 5.0/5

binyambarkhi Friends getaway - 27/07/2019 TripAdvisor review

I was extremely happy with my experience. The staff were very friendly and helpful. The room was very cleane and comfortable. The riseption was very welcoming. For that reason I would like to thank each and every one of you for the amazing management. I definitely will recommend it to my family and friends.

Nice location, rooms too small

TripAdvisor rating 3.0/5

osama172019 Couples - 14/07/2019 TripAdvisor review

Nice 4star hotel with good locality, rooms are much smaller than expected. Rooms didn't have an electric cattle, bless the reception guy who helped me heat water for my child. Very small elevator hardly accommodating 2 person.

Trip advisor rating does not do this hotel justice

TripAdvisor rating 5.0/5

T0wrag72 Solo travel - 13/07/2019 TripAdvisor review

Ok, so its not palatial nor is I in the best part of town, but it is clean, comfortable and convenient to the station and, with 5 minutes walking, the river Main. It was only an overnighter for me upon arrival into Frankfurt, but it was a great spot to be welcomed into and to rest after the long trip from Australia. Staff were friendly, breakfast was OK (a bit pricey) and the bed comfortable.

Good stay overall but could have been better

Customer review rating 3.5/5

Chacho Business - 04/07/2019 Confirmed reviews ALL

When I arrived the hotel did not have any information regarding my booking, especially the preferences and comments I have listed at the time of the booking. The staff member was kind enough to accommodate as many of them as he could but it would have been more satisfactory if they had the info ahead of time

Great location and staff

TripAdvisor rating 5.0/5

gsr453 Business - 21/05/2019 TripAdvisor review

Needed to be close to Frankfurt Messe. I could walk or take tram when I was tired or it rained. Being close to the Hauptbahnhof was a bonus. Very nice staff. Great breakfast each day. Wish the room had a bath.

Good location, nice design.

TripAdvisor rating 4.0/5

wdalessandro Friends getaway - 23/02/2019 TripAdvisor review

The hotel is very close to the train central station, but the neighbourhood is not so nice at night when a lot of people go to there mostly to drink or buy drugs. But the lobby and rooms are furnished with nice design objects giving a good sense of comfortable. Avoid to take the last floor that can be only accessed by stairs.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in frankfurt am main