Congress Hotel Mercure Nuernberg an der Messe

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Congress Hotel Mercure Nuernberg an der Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 72 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Surrounded by greenery and located right next to the park - includes a jogging track

  • The Nuremberg exhibition center and the stadium/arena are within walking distance

  • Stylish restaurant and bar with a large terrace area

  • Reach the heart of the city in just 15 minutes with the U-Bahn

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Congress Hotel Mercure Nuernberg an der Messe

Münchener Str. 283
90471 NUREMBERG
Germany

  • U1:  U1 BAUERNFEINDSTR

  • By plane

    NURNBERG AIRPORT At 12km / 7 miles

  • By train

    HAUPTBAHNHOF At 2km / 1 miles

  • By train

    NUERNBERG/NUREMBERG At 2km / 1 miles

GPS:49.424007, 11.106656

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TANGRAM

International cuisine in the elegantly modern "Tangram" restaurant. Enjoy the views from the terrace surrounded by greenery. Please note that opening hours may vary due to the current situation.

Our accommodation(s)

At the Congress Hotel Mercure Nürnberg an der Messe, you can choose between Standard, Privilege and Superior Rooms and a Junior Suite. All 140 rooms in our hotel are air conditioned and have WIFI and a DSL connection. Two children aged up to 16 can stay overnight free of charge in your room. Your pet is welcome (for a charge of EUR 10/night). Our laundry service will take perfect care of your clothing and laundry for a fee.

Our guest reviews

Our guest reviews for
Congress Hotel Mercure Nuernberg an der Messe

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  72 reviews

TripAdvisor Rating  4.0/5  410 reviews

Customer review rating 1.0/5

Luis C. Business - Confirmed reviews ALL

The AC didn’t work on any of the 3 rooms we rented (floors 2, 3, 4) even the multiple times we reported to different managers and frontdesk assistance. The worst part was that we were told that it was working fine, and we were suggested to open the window, which we did because we had no more option, but it just didn’t cool the room, it let secondhand cigarette smoke in. At some point we were invited to leave the hotel if we were not satisfied, knowing that everything was booked in town. It is really shameful that you dare to advertise a room with AC as you mention in your website, when you are not delivering it. What you are doing is call False Advertising.

Very poor cleaness and refurbish

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

First room assigned had an unacceptable widely broken fabric and sticky at top of the bed. Room was changed and second room had broken bulb and uncleaned bathroom with left used stuff from previous guest. My colleague had left empty bottle of water in the room from from previous guest. Bar in the lobby has totally uncleaned chairs full of hairs , all of chairs were uncleaned since long time .

Dear Marco T., Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are really sorry to read, that you wasn't happy with the cleanliness, we shared you comment with our housekeeping manager to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Bach Assistant General Manager

Show trade hotel well located

Customer review rating 3.5/5

Ed Business - Confirmed reviews ALL

Great personnel and very near to Nürnberg Messe. I want to recommend the improvement of the menu, the wine carte and please, check the rooms before a new guest come. Also, if a guest stays longer than a day, please refill the soap and shampoo…

Dear Edmundo C., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Anja Bach Assistant General Manager

Good stay, nice staff

Customer review rating 4.0/5

Be… Families - Confirmed reviews ALL

The hotel was lovely and the staff were very pleasant and helpful.

Dear Rebecca, We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Bach Assistant General Manager

Made the expectations

TripAdvisor rating 4.0/5

mklin766 Families - TripAdvisor review

Hotel seems as his best times had, but made the expectations. Room was clean, with enough space. Breakfast with many possibilities, also was cook who made egg things, 10 minutes walk to underground was pleasure via the park. I thnik that a little refresh could up quality.

Convenient Location

TripAdvisor rating 5.0/5

899poncedeleon Families - TripAdvisor review

Great location in a park like setting. Convenient access to a wide range of historical and recreational sites. Appreciated the co-located petrol station and onsite bar and restaurant. Very clean and quiet.

Nice stay

TripAdvisor rating 4.0/5

Arubiano2003 Business - TripAdvisor review

Stayed in Many Mercure but they are not the same. For this Mercure the room was very silent also. I like that, but thier airco system is really bad. It does not cool as it suppose to be And makes allot of noise. I found the pillow very flat And i even woke up with a stift neck.

Dear Egbert P, thank you very much that you took the time to rate our hotel. We are sorry to hear that the air conditioning did not work to your satisfaction and would like to apologize for any inconvenience caused by this. We are glad to hear that nevertheless you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

Nice hotel, but VERY thin walls!

TripAdvisor rating 3.0/5

j0nC123 Families - TripAdvisor review

GOOD: Staff was friendly, helpful, and professional. Breafast was excellent and well worth the price. Train station is within easy walking distance. BAD: Interior is dated and the walls are VERY thin! We heard our neighbors left, right, and above as well as people in the hallway. I recommend packing ear plugs if you stay at this hotel.

Dear j0nC123, thank you very much that you took the time to rate our hotel and tell us about your experience. We are sorry to hear that you found the soundproofing lacking and apologize for the inconvenience caused by it. We are glad to hear that otherwise you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

Couldn't get the broken handle on the window fixed

TripAdvisor rating 2.0/5

akmarinov Couples - TripAdvisor review

When we arrived the handle on the window was broken and the window wasn't closing all the way. That lead to smoke from the barbecue place outside, a lot of noise from the park and most importantly cold to get in the room. Since the rooms don't have heating that was a problem. I notified 5 different reception people in the matter of 4 days, often two times a day, but they kept saying that their maintenance people are too busy. The handle didn't get fixed, while I was there, which lead to a bad experience for me, even though the hotel tries to pride itself on quality. The breakfast is way too expensive at 18 euro/person, you can get better and cheaper breakfast at some of the nearby restauraunts. No fridge/minibar, but they compensate that with an overpriced vending machine in the hall, which ate my money and didn't give me my drinks. When I complained to the reception person they gave me my drinks from the lobby bar. The lady at the lobby bar is way too slow, we waited on her for 40 minutes before we can even order. Positives Really close to the park, we were there for Rock im Park and was really convenient to walk to the festival The evening shift man at the lobby bar was very friendly and made us feel at home

Dear akmarinov, Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Immediately we will discuss your claims in our Team. Normally we provide duty manager to solve kind of mentioned problems. Of course our rooms are equipped with heating, but the last month was very hot so we decided to switch it off and switch on the air condition. Unfortunately this was a wrong decision in your case. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ljiljana Zürchauer General Manager

Clean, comfortable and good for the Messe

TripAdvisor rating 4.0/5

freetail Business - TripAdvisor review

It's pretty good for the Messe, walking distance through the park. Staff are friendly, rooms are clean, bed's comfortable and the shower's powerful. Only thing really letting it down is the smell of smoke as you enter the lobby (it gets trapped between the 'air lock double front doors', and the limited room service menu (although the dishes are always served hot and tasty).

Expensive Mediocrity

TripAdvisor rating 3.0/5

Compass317015 Business - TripAdvisor review

Posatives: -Nice Foyer & Restaurant. -Close to the Messe (Toy Fair), 5 minutes walk through the park. -Clean Room. -Nice Staff. Negatives: -Expensive considering the room is budget, on par with a Travel Lodge. -No Facilities Near by i.e shops, bars, restaurants. -Noisey, could hear everything in the hallways from the room especially at night.

Dear Guest, Thank you for taking the time to tell us about your experience during your stay. We are sorry that your experience did not meet your expectations to 100%. Please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ljiljana Zürchauer -GM-

Decent....

TripAdvisor rating 3.0/5

mittemit Couples - TripAdvisor review

but nothing special, is the words I would use about this hotel. Nice rooms, but stay away from the restaurant, it ain't worth it.....unfortunately the hotel lies a bit isolated, so it's the nearest option

Dear mittemit, We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nürnberg an der Messe. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Ljiljana Zürchauer General Manager

Business trip - second visist

TripAdvisor rating 4.0/5

Jay_and_Kay6 Business - TripAdvisor review

I stayed at this hotel in late May for a second time within a month. I was on a two night/three day business trip, having stayed three nights previously. I like the hotel's situation - being on the edge of the park which is perfect for leisurely walking. The hotel and rooms were clean and well-equipped but the choice of TV channels was somewhat poor for English speakers. The barrier controlled car park was also most welcome. I took hotel breakfast on both days but was disappointed by the long wait for hot food and stuck to a cold buffet on the second morning. Perhaps some prepared scrambled eggs would help to eliminate this wait. The best feature was an outdoor bar-b-q on the Wednesday evening. This was very busy, most enjoyable and well-priced.

Dear Jay and Kay, it was a pleasure for us to welcome you and thank you very much for your kind feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all as we strive to continuously improve the quality of our services. Hope to see soon again! Best regards Ljiljana Zürchauer General Manager

3 night stay

TripAdvisor rating 4.0/5

Nick S Business - TripAdvisor review

I had a 3 night stay for a show at the Exhibition Centre at very short notice. I arrived at the end of a very long day to find a clean nice room overlooking the park. Throughout my stay the whole package was good, staff were friendly and very helpful and the food excellent. My only tip is to book early as prices rise for last minute bookings, having said that i will be back next year.

Passing through Nuernberg

TripAdvisor rating 4.0/5

Andrew V Business - TripAdvisor review

Hotel is not far from the motorway and very close to the exhibition centre. Despite this is is off the main road and rooms were quiet. I found the rooms larger and more comfortable than I would usually expect in a Mercure hotel. Unfortunately there is not a lot withing walking distance of the hotel but the hotel restaurant wasn't too bad. Breakfast was expensive but worth it - not common to find a chief at your disposal for cooking your eggs or an omlet.

Never ever again!!!

TripAdvisor rating 3.0/5

Suya27 Business - TripAdvisor review

First the positive: the room has a tasteful decoration and the breakfast were good. But: I booked the junior suite but when I arrived, I was like where is the other half of this''suite'' ? Unbelievably small room. Rooms were not cleaned properly( trash were not even taken out)! And I wish the staff had more smile on their face.

Very good

TripAdvisor rating 4.0/5

857geertv Families - TripAdvisor review

There were works in the hotel but they weren't really disturbing. Slept very good and breakfast was superb. Diner on saturday evening was in the bar and there it was a bit dark to eat. Quality was good.

A business's hotel - not for overseas travellers

TripAdvisor rating 3.0/5

kiwiguests Couples - TripAdvisor review

We were expecting a generous suite to spread our bags out after 3 months on the road, sadly this "suite" was claustrophobic - breakfast was the highlight of the day. We didn't for a goods night sleep as its near a main road and traffic was frantic

Dear "Kiwiguests", We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nürnberg an der Messe. I am sorry you did not meet the expectated Room product, and I thank you a lot for your positive feedback concerning our breakfast. Of course I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Returning to Mercure Hotels

TripAdvisor rating 5.0/5

AUStraveler427 Business - TripAdvisor review

I had not stayed at any Mercure Hotel for several years. However after two back-to-back stays at Mercure in Munich and Nuernberg, I have placed the Mercure Hotel chain back on my list of good hotels to stay in. I was very pleased with the friendly service, the excellent asistance by the front desk staff, at any time of the day or evening. The restautants were just what I needed; excellent food at a very appropriate price.

Dear AUStraveler427, We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nürnberg an der Messe. Particularly your feedback concerning our restaurants in the mercure Hotels in Munich und Nuernberg will motivate our Teams, since we continuosly strive to be the "best place to eat". Thank you again and we will be pleased to welcome you back in Nürnberg!

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