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Congress Hotel Mercure Nuernberg an der Messe 4 stars

Customer review rating 4.3/5 1,985 reviews

ALLSAFE approved hotel

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Congress Hotel Mercure Nuernberg an der Messe
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+ 17 Services

Hotel extras

  • Surrounded by greenery and located right next to the park - includes a jogging track

  • The Nuremberg exhibition center and the stadium/arena are within walking distance

  • Stylish restaurant and bar with a large terrace area

  • Reach the heart of the city in just 15 minutes with the U-Bahn

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Congress Hotel Mercure Nuernberg an der Messe

Münchener Str. 283
90471 nuremberg
germany

Tel: +4991194650

Fax: (+49)911/9465777

Check-in from 15h00

Check out up to 12h00

  • U1 :  U1 BAUERNFEINDSTR

  • By plane

    NURNBERG AIRPORT At 12km / 7.5 miles

  • By train

    HAUPTBAHNHOF At 2.99km / 1.86 miles

  • By train

    NUERNBERG/NUREMBERG At 2.99km / 1.86 miles

GPS :49.424007, 11.106656

Hotel services

TANGRAM

Due to the current situation, our restaurant will remain closed for the time being. Thank you for your understanding.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 140 rooms
    • No room for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 140 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Parkingplace Additional charge
    • On site
    • Private

Our accommodation(s)

At the Congress Hotel Mercure Nürnberg an der Messe, you can choose between Standard, Privilege and Superior Rooms and a Junior Suite. All 140 rooms in our hotel are air conditioned and have WIFI and a DSL connection. Two children aged up to 16 can stay overnight free of charge in your room. Your pet is welcome (for a charge of EUR 10/night). Our laundry service will take perfect care of your clothing and laundry for a fee.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 195

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Congress Hotel Mercure Nuernberg an der Messe

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,985 reviews

TripAdvisor Rating 4.0/5

405 reviews

Clean

Customer review rating 4.0/5

Abreham Families - 31/12/2019 Confirmed reviews ALL

I found Haus keeping very helpful and they clean good. Reception they’re also hello and friendly.Restaurant they have a nice breakfast and service . Thankyou for all what you did for us guys . See you next time

Dear Abraham T., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Bach Assistant Manager

Good hotel for business/short stay

Customer review rating 3.5/5

John Business - 16/12/2019 Confirmed reviews ALL

Friendly staff and decent amenities/facilities. Mold in the shower and reception line was always “busy”

Dear John C., Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Bach Assistant to General Manager

Super service

Customer review rating 5.0/5

Miriam Families - 04/11/2019 Confirmed reviews ALL

Quality of bed was excellent, film climate extremely good!

Dear Miriam S., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ljiljana Zürchauer General Manager

Thanks for the upgrade

Customer review rating 4.5/5

J.g. Business - 01/11/2019 Confirmed reviews ALL

all good, clean room, all perfect. ...bathroom could be a little more modern in terms of design, and please dont turn off the heating, the room was freaking cold when i arrived

Dear Joerg G., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ljiljana Zürchauer General Manager

Good value for the price

Customer review rating 4.5/5

Rene Business - 25/10/2019 Confirmed reviews ALL

Nice hotel for a good price and always everything available that I require for a business trip

Dear Rene P., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ljiljana Zürchauer General Manager

Bad room service

Customer review rating 2.0/5

Issa Business - 24/10/2019 Confirmed reviews ALL

I wasnt happy about my room. There was no Shampoo on both nights and only bathing soap. Furthermore i wanted one large bed and gottwo small ones. Furthermore one Elevator for such a hughe hotel is not enough.

Dear Issa A., Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ljiljana Zürchauer General Manager

Good stay however no Hot Water One Morning.

Customer review rating 3.5/5

Tom B. Business - 21/10/2019 Confirmed reviews ALL

One Morning woke up to no hot water, Ice cold shower. Notified front desk, and they said they were aware of the problem, but did not seem to be anyone working on it.

Dear Thomas B., Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to hear, you felt like nobody worked on the cold water, we will talk to our team about this matter and train them again. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ljiljana Zürchauer General Manager

Good Choice Hotel for a Business Trip

Customer review rating 5.0/5

David G. Business - 03/10/2019 Confirmed reviews ALL

It was the best choice for my last Business Trip. Really convenient location for the Nuremberg Exhibition.

Dear David G., thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

Good Stay spoilt by slow check out process

Customer review rating 3.0/5

Chris J. Business - 23/09/2019 Confirmed reviews ALL

Overall the hotel was clean and modern with good restaurant services and great food. The only negative was the slow process of check out. I was in a queue of 5 people waiting to check out with only one receptionist on the desk. Another hotel worker came to the desk saw the queue and then left her colleague to struggle on.

Customer review rating 3.0/5

Anonymous Business - 22/09/2019 Confirmed reviews ALL

Room was not clean and aerated enough. Breakfast and the service was satisfactory.

Stay was good, relaxing and satisfying

Customer review rating 4.0/5

H. Business - 20/09/2019 Confirmed reviews ALL

Service is good and very patient, all the time somebody reachable. breakfast totally good with all you need and want, rooms clean, nice and big enough, safe is always appreciated.

Clean and nice environment

Customer review rating 4.5/5

P. Z. Business - 13/09/2019 Confirmed reviews ALL

Friendly reception staff. Nice Hotel.

Massive troubles with room bookings

Customer review rating 2.5/5

Rene Business - 06/09/2019 Confirmed reviews ALL

There were extreme troubles with the room bookings as the first room that I was checked into was already occupied and when I received my room there were two other people trying to enter my room during the evening/night as they were checked into the same room obviously. That is simply not acceptable!

Just Okay

Customer review rating 3.0/5

Garla P. Couples - 05/09/2019 Confirmed reviews ALL

The hotel was clean and the rooms were fairly quiet, but the comfort of the bed was very poor. My husband and I both woke up with sore backs and had restless night's sleep. When we arrived in our room the window was open and we were next to a small room that was accessible from the ground which made us a feel a little unsafe until we secured the window and searched the room (Room 019).

Very nice

Customer review rating 4.5/5

Smark Families - 01/09/2019 Confirmed reviews ALL

Large clean rooms and good service

Dear Stylianos M., thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

Being a guest here is a pleasure

Customer review rating 4.5/5

W. Business - 30/08/2019 Confirmed reviews ALL

Thank you for your warm welcome and your Service all the time. Was exciting to stay at your hotel, even it was just one night. I will be back soon.

Lieber Herr Weidhauer, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Congress Hotel Mercure Nuernberg an der Messe. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Entschuldigen möchten wir uns, dass wir uns bezüglich unserer Mitglieder-Gastfreundschaft, wohl nicht von unserer besten Seite gezeigt haben. Sie musten Ihr Willkommenspräsent vermissen, dass bedauern wir sehr. Als kleine Geste möchten wir uns mit 100 Punkten erkenntlich zeigen. Diese werden wir Ihrem Konto zeitnah gutschreiben. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ljiljana Zürchauer Direktorin

Made the expectations

TripAdvisor rating 4.0/5

mklin766 Family - 04/08/2019 TripAdvisor review

Hotel seems as his best times had, but made the expectations. Room was clean, with enough space. Breakfast with many possibilities, also was cook who made egg things, 10 minutes walk to underground was pleasure via the park. I thnik that a little refresh could up quality.

Convenient Location

TripAdvisor rating 5.0/5

899poncedeleon Family - 20/06/2019 TripAdvisor review

Great location in a park like setting. Convenient access to a wide range of historical and recreational sites. Appreciated the co-located petrol station and onsite bar and restaurant. Very clean and quiet.

Nice stay

TripAdvisor rating 4.0/5

Arubiano2003 Business - 26/08/2018 TripAdvisor review

Stayed in Many Mercure but they are not the same. For this Mercure the room was very silent also. I like that, but thier airco system is really bad. It does not cool as it suppose to be And makes allot of noise. I found the pillow very flat And i even woke up with a stift neck.

Dear Egbert P, thank you very much that you took the time to rate our hotel. We are sorry to hear that the air conditioning did not work to your satisfaction and would like to apologize for any inconvenience caused by this. We are glad to hear that nevertheless you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

Nice hotel, but VERY thin walls!

TripAdvisor rating 3.0/5

j0nC123 Family - 05/12/2017 TripAdvisor review

GOOD: Staff was friendly, helpful, and professional. Breafast was excellent and well worth the price. Train station is within easy walking distance. BAD: Interior is dated and the walls are VERY thin! We heard our neighbors left, right, and above as well as people in the hallway. I recommend packing ear plugs if you stay at this hotel.

Dear j0nC123, thank you very much that you took the time to rate our hotel and tell us about your experience. We are sorry to hear that you found the soundproofing lacking and apologize for the inconvenience caused by it. We are glad to hear that otherwise you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

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