Congress Hotel Mercure Nuernberg an der Messe 4 stars

I wasnt happy about my room. There was no Shampoo on both nights and only bathing soap. Furthermore i wanted one large bed and gottwo small ones. Furthermore one Elevator for such a hughe hotel is not enough.

One Morning woke up to no hot water, Ice cold shower. Notified front desk, and they said they were aware of the problem, but did not seem to be anyone working on it.

It was the best choice for my last Business Trip. Really convenient location for the Nuremberg Exhibition.

Overall the hotel was clean and modern with good restaurant services and great food. The only negative was the slow process of check out. I was in a queue of 5 people waiting to check out with only one receptionist on the desk. Another hotel worker came to the desk saw the queue and then left her colleague to struggle on.

Room was not clean and aerated enough. Breakfast and the service was satisfactory.

Service is good and very patient, all the time somebody reachable. breakfast totally good with all you need and want, rooms clean, nice and big enough, safe is always appreciated.

Friendly reception staff. Nice Hotel.

There were extreme troubles with the room bookings as the first room that I was checked into was already occupied and when I received my room there were two other people trying to enter my room during the evening/night as they were checked into the same room obviously. That is simply not acceptable!

The hotel was clean and the rooms were fairly quiet, but the comfort of the bed was very poor. My husband and I both woke up with sore backs and had restless night's sleep. When we arrived in our room the window was open and we were next to a small room that was accessible from the ground which made us a feel a little unsafe until we secured the window and searched the room (Room 019).

Large clean rooms and good service

Thank you for your warm welcome and your Service all the time. Was exciting to stay at your hotel, even it was just one night. I will be back soon.

When we arrived the hotel had no details of our reservation despite me having booked via the Accor website, I had a booking reference and emails confirming my stay and proof of payment from my credit card. My children were very upset and worried and it was an awful start to our stay. The staff were not very helpful or apologetic. They did not help us by getting us a drink/helping with our bags while the hotels error was looked into. When we were finally given a room there was vomit on the bedroom floor left by previous guests that had not been cleaned. I called reception to complain and someone from reception tried to clean it quickly (not a thorough clean) but we were not moved. I tried to complain on a number of occasions but did not receive any help or any solutions other than a drinks voucher but that was not sufficient compensation for our upset. I was told that the manager was not available and although I was in the hotel I was told I should just email my complaint. Terrible customer service, appalling hygiene in the room and an all round awful hotel stay. I currently would not return to an accor hotel.

Hotel seems as his best times had, but made the expectations. Room was clean, with enough space. Breakfast with many possibilities, also was cook who made egg things, 10 minutes walk to underground was pleasure via the park. I thnik that a little refresh could up quality.

Fab location for access to our offices, helpful staff and good level of comfort in the rooms. I would definitely stay here again when travelling on business. Quiet location with good walks nearby.

No bicycles despite frequent requests: Hotel is best accessed via bicycle as surrounding parks are only open for bikes and traffic jams make all other options slower than a bike. However, there is neither a hotel-owned bike service provided, not even a partnership to bring a bicycle on demand, nor a public bike-sharing Nextbike station. Hotel claims to be sustainable, but not even hotel staff is trained on environmental responsibility like this and contribute only to continue environmental pollution by ordering taxis for every trip.