Congress Hotel Mercure Nuernberg an der Messe 4 stars

Customer review rating (ALL Rating) 4.3/5 777 reviews

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Congress Hotel Mercure Nuernberg an der Messe - Image 1
Congress Hotel Mercure Nuernberg an der Messe - Image 2
Congress Hotel Mercure Nuernberg an der Messe - Image 3
Congress Hotel Mercure Nuernberg an der Messe - Image 4
Münchener Str. 283, 90471 NUREMBERG, Germany

Description

Hotel extras

  • Surrounded by greenery and located right next to the park - includes a jogging track

  • The Nuremberg exhibition center and the stadium/arena are within walking distance

  • Stylish restaurant and bar with a large terrace area

  • Reach the heart of the city in just 15 minutes with the U-Bahn

Our accommodation(s)

Hotel location

Congress Hotel Mercure Nuernberg an der Messe

Münchener Str. 283
90471 NUREMBERG
Germany

GPS:49.424007, 11.106656

Telephone
Fax +49 911 9465777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TANGRAM

International cuisine in the elegantly modern Tangram restaurant. Enjoy the views from the terrace surrounded by greenery. Please note that opening hours may vary due to the current situation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  777 reviews

TripAdvisor Rating  3.9/5  424 reviews

Poor checkin experience, unclean room. Nice location, friendly bar / restuarant staff. Bring your own coffee.

TripAdvisor rating 2.0/5

Chris W TripAdvisor review

The restaurant and bar staff were awesome, very accommodating. We arrived at 1:20pm, and their lunch buffet was finishing in 10 mins. They provided us with access, and charged us 11.50EUR each for lunch, the manager gave us complementary water. The check-in experience wasn't great, staff insisted we join the membership program (am already a member) so we can get a one time joining benefit of early check in. We had returned to the front desk after lunch and it was now 2:35pm. The lady at the desk told us that she knew what rooms we have (they were ready), but couldn't let us check in until 3pm. And wanted us to wait in the lobby for 25 mins. It transpires that our rooms were available, but they were going to make us wait 25 mins in the lobby. We'd both arrived in Germany on international flights that morning, and were exhausted. We had to ask for a manager to be able to check in 25 mins early. We were told that it wouldn't be fair on other guests - I'm unsure as to the logic of this statement. This is in contrast to other hotels were the staff have been accommodating and if the room was available allow me to check in. It is really helpful for international travelers. The room I got wasn't great. There were stains and marks on the velvet effect head board above my bed. The toilet seat in the bathroom was a white plastic seat with what looked like a pee stain at the back of it - it was yellowed. Overall the room and the bathroom looked dated and old and in need of an update, and a good clean. As shown in some of the photos on this site already in some of the bathrooms, and specifically in the room I was assigned, the shower head pointed directly at the shower screen. This means you've very little space to place yourself under the shower when washing, additionally, and most dangerously, the water blasts at the shower screen and escapes the seal at the bottom. The water pours onto the floor. I used two towels to attempt to dry the floor - I didn't want to slip on a wet floor as I exited the bath. I'd consider this a safety issue. They provided coffee facilities, a nespresso machine with small pods. But just 3 coffee pods, with a note explaining that if we wanted more we could pay for more, and order via a QR code. This seemed rather cheap. In other hotels you can contact the front desk for extra coffee, if you need some. My advice, bring your own coffee if you are staying longer than a day or two. I stayed for two nights. The hotel room was not serviced. The desk staff did not inform me that there would be no room service. I noticed when I arrived back at my room around midnight, I was too tired to contact the staff, and honestly, after the unwelcome check in experience, didn't feel like going to talk to them about the room. The checkout experience was great, staff were friendly, and ordered a taxi for us. I just wish they had been that friendly when we checked in, and the rooms had been nicer. The location of the hotel was great, right beside a park, and I really did enjoy being able to get out into the park for an early morning run. I just wish the rooms and check in experience had been nicer.

Customer review rating 4.0/5

Philippe O. Business - Confirmed reviews ALL

Good but need room service terrible wifi on first floor and no water pressure in toillet and shower terrible wifi on first floor and no water pressure in toillet and shower you need good brands, not just supermarket gins and others

Customer review rating 5.0/5

Oscar Solo - Confirmed reviews ALL

I stayed for two nights as a tourist and found this to be an excellent location for walking around Nürnberg and a very nice hotel. The staff were friendly and helpful and the bedding/pillows in the room were super comfy. I was also very pleased with the quality and choices for breakfast.

Customer review rating 5.0/5

Waltraud H. Friends - Confirmed reviews ALL

war alles ok

Sehr geehrte Frau H., herzlichen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Ihr Aufenthalt bei uns angenehm war und alles in Ordnung war. Ihre Zufriedenheit ist uns sehr wichtig. Mit freundlichen Grüßen, Stefan Pecher Assistant General Manager

Comfortable stay with good breakfast, but service at the bar fell short

TripAdvisor rating 4.0/5

suzannemsnyder Couples - TripAdvisor review

Overall, we had a pleasant stay at Hotel Mercure in Nuremberg. The room was comfortable and clean, and the breakfast selection was very good—plenty of fresh options to start the day. Unfortunately, the experience at the bar was disappointing. The bartender was not friendly, which really stood out compared to the otherwise warm and professional service from the rest of the staff. With some improvement in hospitality at the bar, this could have been an excellent stay.

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Other web-users rate our hotel

  • 374 reviews 8.7/10 Location
  • 533 reviews 6.2/10 Room
  • 442 reviews 8.5/10 Service
  • 13 reviews 6/10 WiFi
  • 319 reviews 8.7/10 Breakfast
  • 263 reviews 6.2/10 Comfort
  • 246 reviews 5.6/10 Cleanliness
  • 150 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.