Congress Hotel Mercure Nuernberg an der Messe

Congress Hotel Mercure Nuernberg an der Messe 4 stars

Customer review rating (ALL Rating) 4.1/5 326 reviews

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Hotel extras

  • Surrounded by greenery and located right next to the park - includes a jogging track

  • The Nuremberg exhibition center and the stadium/arena are within walking distance

  • Stylish restaurant and bar with a large terrace area

  • Reach the heart of the city in just 15 minutes with the U-Bahn

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Congress Hotel Mercure Nuernberg an der Messe

Münchener Str. 283
90471 NUREMBERG
Germany

GPS:49.424007, 11.106656

Telephone +49 911 94650

Fax +49 911 9465777

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TANGRAM

International cuisine in the elegantly modern "Tangram" restaurant. Enjoy the views from the terrace surrounded by greenery. Please note that opening hours may vary due to the current situation.

Our accommodation(s)

At the Congress Hotel Mercure Nürnberg an der Messe, you can choose between Standard, Privilege and Superior Rooms and a Junior Suite. All 140 rooms in our hotel are air conditioned and have WIFI and a DSL connection. Two children aged up to 16 can stay overnight free of charge in your room. Your pet is welcome (for a charge of EUR 10/night). Our laundry service will take perfect care of your clothing and laundry for a fee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  326 reviews

TripAdvisor Rating  4.0/5  415 reviews

Worst service EVER

TripAdvisor rating 1.0/5

808nerminek Families - TripAdvisor review

Worst service and customer service EVER Not recomended at all....will never ever stay with mercure hotels chain again because of this terrible mercure hotel!!!!!! Really disappointed Not a 4 stars hotel at all

Not worth the value at all, not a business hotel

Customer review rating 1.5/5

Lucie N. Business - Confirmed reviews ALL

I went there for a congress so for business. I booked late so I understand high rate but this is not a "Mercure" 4 stars, It is a lie. There were so many issues that I can't list them all (broken flush, sticky air drier, lot of dust on chair, in the bathroom, not clean area, difficulties to close the window, soap dispenser in shower broken, I hurt myself to have some soap during my shower, there were 2 others but I don't remember anymore; the only thing that I remember is that I will never go again and never recommend, this is not a hotel for business). The only positive is the kindness of the lady at the reception for the check-out who heard my complaints and made a discount but despite this discount, it totally does not worth the money I paid for. And that's why I put 3/10 and not 1/10.

Dear Lucie N., Thank you for taking the time to tell us about your experience at the Congress Hotel Mercure Nuernberg an der Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Bach Assistant General Manager

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

excellente

Dear Emile, We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Pecher Front Office Manager

Good location

Customer review rating 4.0/5

Nicola Couples - Confirmed reviews ALL

Stayed one night. Only issue was disabled parking and that this was not accessible. Asked if disabled parking was available and told no.

Dear Nicola H., We very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. May I know, who has given you the information regarding disabled parking? Because this statement is wrong. We do have 2 disabled parking spots right in front of the hotel. I'm very sorry for the inconvenience caused by this. Sincerely, Stefan Pecher Front Office Manager

far from center

TripAdvisor rating 3.0/5

goneAlberta Couples - TripAdvisor review

The hotel was good and located in a beautiful park on a lake. However, the location is far from everything except the rally grounds. Unless you have a car or are planning or use taxis this location is very inconvenient. Our room was clean and quiet.

Dear goneAlberta, thank you for the review. We are glad you enjoyed your stay and hope to welcome you again. Best regards. Anja Bach Assistant General Manager

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Other web-users rate our hotel

  • 266 reviews 9.3/10 Location
  • 453 reviews 5.9/10 Room
  • 363 reviews 8.6/10 Service
  • 12 reviews 7.8/10 WiFi
  • 259 reviews 6.1/10 Comfort
  • 238 reviews 8.4/10 Breakfast
  • 220 reviews 4.4/10 Cleanliness
  • 123 reviews 5/10 Food

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