Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating (ALL Rating) 4.4/5 928 reviews

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Fuerther Hotel Mercure Nuernberg West - Image 1
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Laubenweg 6, 90765 FUERTH, Germany

Description

Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

Our accommodation(s)

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Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765 FUERTH
Germany

GPS:49.481834, 11.003334

Telephone
Fax +49 911 9760100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHLÊO

Enjoy freshly prepared regional specialties in our Chlêo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  928 reviews

TripAdvisor Rating  3.9/5  602 reviews

Customer review rating 2.0/5

Rainer T. Families - Confirmed reviews ALL

A pretty run down Hotel entrance with dozens of cigarette buds and lose debris right in front of the entrance door. The lobby was not well maintained either, untidy burn holes in one sofa. The rooms were a positive surprise, more contemporary. in the morning, the room attendants had blocked the corridor with their (2 or 3?) HSK trolleys and would not make an effort to move them on the side for the guests to pass. No greeting either, hmmm. The breakfast was ok. The check out - no smile, no eye contact, no 'hope, you enjoyed your stay', no 'thank you for staying with us', no 'safe travels', no 'hope to see you again'. Simply transactional. The gentleman, who checked us in at night was the only friendly, accommodating hospitality person we met.

Sehr geehrter Herr T., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es tut mir leid zu hören, dass Sie bei Ihrer Ankunft und während Ihres Aufenthaltes nicht den Service und die Atmosphäre genießen konnten, die wir anstreben. Wir entschuldigen uns für den Zustand des Eingangsbereichs und des Lobbys, da Sauberkeit und Wartung für uns von großer Bedeutung sind. Ihr Hinweis auf die Sauberkeit wird intern besprochen, um sicherzustellen, dass wir die Standards einhalten, die unsere Gäste erwarten. Die Erfahrung mit unseren Zimmermädchen und der Check-out-Prozess entspricht nicht dem, was wir als angemessenen Kundenservice betrachten. Wir werden Ihre Anmerkungen nutzen, um unsere Schulungen zu verbessern und die Kommunikation mit unseren Gästen zu stärken. Es freut uns jedoch, dass Sie bei Ihrer Ankunft einen freundlichen Empfang erleben durften. Wir danken Ihnen nochmals für Ihr Feedback und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Ihre Erwartungen zu übertreffen. Mit freundlichen Grüßen, Stefan Pecher Assistant General Manager

Customer review rating 2.0/5

Rainer T. Families - Confirmed reviews ALL

Never seen a hotel entrance so run down and dirty. Dozends of cigarette buds and other lose debris. A disgrace. Lobby seatings with holes in the fabric. An unwelcoming welcome experience. The receptionist giving us the keys at night was pleasant. The room unexpected ok, renovated. The room attendants the next morning did not respond to our greeting, barely moved their three trolleys apart, so we could get passed on the corridor. No greeting at check out, no "How was your stay", "thank you for staying with us", "hope to see you again" just the check out transaction. An underwhelming stay.

Customer review rating 4.5/5

Philip P. Business - Confirmed reviews ALL

All good

Dear Philip P., Thank you for your positive feedback regarding your comfortable stay and our reception staff. We are delighted to hear that you had a great experience at our hotel. Your kind words motivate us to continue providing excellent service. Best regards, Stefan Pecher Assistant General Manager

Customer review rating 3.5/5

Olga S. Families - Confirmed reviews ALL

The hotel is all in all good. Well located. The price is good but hotel is a little bit outdated. Breakfast has not many options but nice that they serve salmon.

Dear Olga S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the breakfast offerings. We take note of your comments regarding the hotel's condition and the variety of breakfast options as we continuously strive to enhance our guest experience. Stefan Pecher Assistant General Manager

Customer review rating 3.0/5

Nina S. Business - Confirmed reviews ALL

The gym is a joke, room is dated, amenities are just okay and platinum status wasn’t really honored

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Other web-users rate our hotel

  • 513 reviews 7.6/10 Location
  • 787 reviews 7.2/10 Room
  • 707 reviews 8.5/10 Service
  • 13 reviews 8.3/10 WiFi
  • 522 reviews 8.4/10 Breakfast
  • 387 reviews 6.7/10 Cleanliness
  • 378 reviews 5.6/10 Comfort
  • 314 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.