Fuerther Hotel Mercure Nuernberg West 4 stars

Stayed for 5 days, hotel staffs were super friendly and helpful. Would definitely return for

overall hotel room was nice, shower great. however service was strange.. restaurant experience was worst then ever

This was again an excellent experience of a vital refreshing stay at a well stuffed and well managed hotel. Welcome was great, room excellently stuffed and equipped with new stylish furnitures, breakfast is outstanding!

Hotel was nice, rooms were quite new and clean, restaurant had a small menu but high quality.

Overall pleasant, however, the checking out process was a disaster and could have been handled far better.

Convenient location, nearby highway Nice atmosphere. Good breakfast Nice family hotel

Room and toilets were very clean. Breakfast selection was good. Room was still ok with 2 children in it

Check-in on line quite ok, credit card guarantee requested for € 300,00 even if the stay was pre-paid. At arrival, credit card requested again but I refused because I had already given it at on-line check-in. Therefore, once in the bar, the account was blocked and I had to request the reception to unblock the account because I had already given a credit card guarantee at on-line check-in. In addition, at arrival I have not been informed about the hotel services (e.g.: breakfast time). The restaurant closed at 21:00 o'clock even if the display was showing that it was opened until 22.00 and it didn't have a menu, but only a fixed-price self-service buffet. These are not adequate services for a 4* hotel. I have been often in other Mercure Hotels in Europe and the experience was much better.

Hotel is nice, cozy reception, good location, keeps Mercure Accor standards but faced few situations that makes little aftertaste after the stay. - In restaurant - the restaurant get packed by external visitors in the evening so I (with my fam and friends) did not have a chance to get a free table. So we patiently wait for an hour or so by the fireplace in lobby. When it got empty, we asked for a table but the restaurant guest (and bartender in one role) gave us a funny face "dont bother me, its too late" but he had no option then to seat us. The table was not prepared, serving was chaotic.. he was really rushing to get us out of there - not a pleasant moments. - Walls - we had extremely loud neighbours next room - the walls are too thin (or the sound was coming from dividing doors) but it was quite annoying and we were woken up in the morning due to this.

Everything was excellent.Great experience!

Because I checked in one night eralier than planned, I understand that tere was no "beer and big bottle of water" in the room. However, the next day it would have been nice to get the beers, at least.

as same as quality staff on reception a little bit unmotivated, they were 70% on scale...

All OK but the price for parking is too high and was not visible when booking!

For the average cost of over €150 per night for room and breakfast I would have expected better level of accommodation. I was checked into floor 3 but the button on the lift didn't operate to floor 3.Breakfast was poor to average standard with children allowed to lie on the floor with other guests trying to enjoy breakfast. I don't expect this for the price paid. There was no ice available in the bar for drinks at night. This is surely something that can be arranged with some planning.

Overall it wass a very good stay, although the Elevator had some issue and I could not use it to move to level 3, it was nevertheless not bad as I did not have too mch luggage, I was also given the option to change the room, but I did not mind so I kept my upgraded Premium Room and had a relaxing stay.