Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating (ALL Rating) 4.3/5 878 reviews

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Description

Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

Our accommodation(s)

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Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765 FUERTH
Germany

GPS:49.481834, 11.003334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHLEO

Enjoy freshly prepared regional specialties in our Chleo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  878 reviews

Customer review rating 4.5/5

Hubert B. Business - Confirmed reviews ALL

5 nights during INTERZOO exhibition

Cher Hubert hôte, Nous vous remercions sincèrement d'avoir choisi à nouveau le Fuerther Hotel Mercure Nuernberg West pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécié votre expérience lors de l'exposition INTERZOO. Votre fidélité est très appréciée. Cordialement, Fuerther Hotel Mercure Nuernberg West

Customer review rating 0.5/5

Luna M. Friends - Confirmed reviews ALL

The most serious issue was the bathroom: there was a lot of visible mold, especially in the shower, but also elsewhere. That is unacceptable in any hotel, and even more so in a property presented as a 4-star. The staff I dealt with, both by phone and in person, were not welcoming, and communication in English was very difficult, even for basic information. For an international hotel chain, that is disappointing. In the room itself, there was only one power outlet next to the beds in a twin room, which is inconvenient when two guests both need to charge a phone overnight. The pillows were also extremely flat and unsupportive; I had to fold mine several times and even use my coat underneath just to sleep somewhat comfortably. On the positive side, the AC worked and was not too noisy, and the toilet, desk, and mattresses appeared clean, although the mattresses were quite springy. However, because of the mold, poor comfort, and disappointing service, this was far below what I expect from a 4-star hotel. Hygiene alone makes this impossible for me to recommend.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fuerther Hotel Mercure Nuernberg West. I would like to sincerely apologize for the issues you encountered, particularly concerning the cleanliness of the bathroom. Maintaining high hygiene standards is a priority for us, and I regret that we did not meet your expectations in this regard. I also appreciate your comments about the comfort of the pillows and the room's power outlets. Your observations will be taken into consideration as we strive to improve our facilities and services. Furthermore, I apologize for any difficulties you experienced with our staff's communication. We value the diverse backgrounds of our guests and aim to provide a welcoming environment for all. While I am glad to hear that the air conditioning met your needs, I understand that the overall experience fell short of your expectations for a 4-star establishment. Your feedback is invaluable in our efforts to enhance the guest experience. Best regards, Fuerther Hotel Mercure Nuernberg West

Customer review rating 5.0/5

Jimmy A. B. C. Business - Confirmed reviews ALL

very good reception

Sehr geehrter Gast, vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt hatten und mit unserem Empfangsservice zufrieden waren. Ihr Lob wird gerne an unser Team weitergegeben. Mit freundlichen Grüßen, Fuerther Hotel Mercure Nuernberg West

Customer review rating 5.0/5

Henrike K. Friends - Confirmed reviews ALL

super

Sehr geehrte Gästin, Vielen Dank für Ihr positives Feedback. Es freut uns, dass Sie einen angenehmen Aufenthalt hatten. Mit freundlichen Grüßen, Fuerther Hotel Mercure Nuernberg West

Customer review rating 4.0/5

Mitchell W. Business - Confirmed reviews ALL

Room was very clean. Bathroom small. Room too warm.

Dear Mitchell W., Thank you for your positive feedback regarding the cleanliness of your room. We appreciate your comments about the room temperature and bathroom size. Goodbye, Fuerther Hotel Mercure Nuernberg West

Other web-users rate our hotel

  • 495 reviews 7.7/10 Location
  • 749 reviews 6.9/10 Room
  • 664 reviews 8.4/10 Service
  • 10 reviews 6.8/10 WiFi
  • 509 reviews 8.4/10 Breakfast
  • 363 reviews 6.5/10 Cleanliness
  • 349 reviews 4.8/10 Comfort
  • 277 reviews 3.9/10 Value

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