Fuerther Hotel Mercure Nuernberg West

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Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating (ALL Rating) 4.2/5 477 reviews

ALLSAFE approved hotel

Fuerther Hotel Mercure Nuernberg West
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Description

Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

At the 4-star Fürther Hotel Mercure Nürnberg West, you can choose between Standard Rooms with a double bed, double bed and sofa bed or twin beds, and Privilege Rooms with a double bed. All of our 129 spacious rooms were renovated in 2018 Our rooms have free, high-speed WIFI, air conditioning and a 40-inch flat-screen TV. Two children under the age of 16 can stay free of charge when sharing their parents' room

Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765 FUERTH
Germany

Tel: +49 911 97600

Fax: +49 911 9760100

  • BUS AIRPORT NUERNBERG:  33 Airport to Poppenreuth. Bruecke

  • BUS HAUPTBAHNHOF FUERTH:  179 Flurstrasse

  • U1 NUERNBERG HAUPTBAHNHOF:  U1 FUERTH RATHAUS

  • By plane

    FLUGHAFEN NUERNBERG At 9km / 5.59 miles

  • By plane

    MUNICH F. J. STRAUSS At 180km / 112.5 miles

  • By car

    FUERTH SUED At 8km / 4.97 miles

  • By car

    POPPENREUTH At 0.1km / 0.06 miles

  • By train

    FUERTH HBF At 2km / 1.24 miles

GPS:49.481834, 11.003334

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CHLÊO

Enjoy freshly prepared regional specialties in our Chlêo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Our guest reviews for
Fuerther Hotel Mercure Nuernberg West

100% genuine reviews from our guests

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ALL Rating  4.2/5  477 reviews

TripAdvisor Rating  4.0/5  572 reviews

Well located

Customer review rating 4.5/5

Oslizg Families - Confirmed reviews ALL

Nice rooms, parking, good location

Dear Oleksandr V., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Staff was impolite and had little knowledge

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Room was okay, but check in and check out took unreasonable long due to the incompetence of the staff. The restaurant was also closed and this was not mentioned anywhere during booking, forcing us to go outside for dinner late on the evening.

Dear Jacobus Wilhelmus v., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you like to tell us what happend at check in with the reception staff you can of course contact me direktly per phone or Mail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Well located

Customer review rating 3.0/5

David A. S. Families - Confirmed reviews ALL

Bed a bit hard and breakfast very poor

Dear David S., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

All good, great breakfast

Customer review rating 4.5/5

Tomas Business - Confirmed reviews ALL

Room was nice, employees were kind, location was satisfying, food was very tasty

Dear Tomas S., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

So lala

Customer review rating 3.0/5

Han Families - Confirmed reviews ALL

1) The air-conditioning does not work so good. It's loud and heat generation is not accurate and stable. 2) the double bed is the smallest I've ever slept with compared to >30 different Accor hotels. Even ibis hotels have bigger bed. However, the staff are very nice, professional, and helpful!

Dear Han X., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Almost good

Customer review rating 4.0/5

Src Business - Confirmed reviews ALL

I did not understand why there was a coffee machine in the room but there were no cups, coffee, sugar and other objects in the preparation of coffee, if it is just a decorative object then I understand.

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Fuerther Hotel Mercure Nuernberg West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. En raison de la pandémie et de la réglementation, nous avons malheureusement dû ranger les articles pour la machine à café. Cependant, cela a été changé depuis. Les machines à café sont à nouveau entièrement équipées Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Silvia Wiemer Guest Relations Coordinatorin

Zero complexity for a marvelous rest on a long journey

Customer review rating 3.5/5

Johannes B. Business - Confirmed reviews ALL

Nice hotel with all amenities expected and conveniently located in a quiet, peaceful and green neighborhood, yet in the immediate vicinity of the highway. Easy to find, arrive and leave.

Dear Johannes P B., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the experience with the breakfast and will talk to our restaurant manager as soon as possible to teach the staff again about everything what's important. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Good stay

Customer review rating 4.0/5

Nina Business - Confirmed reviews ALL

Good hotel. Staff members are friendly, rooms are nicely decorated. A little disappointing was that the restaurant was closed in the evening, so we had to go out even when we were tired.

Dear Nina I., thank you for your Feedback. We are pleased that you were satisfied with our hotel, staff and rooms. We will discuss your negative comments in the team in order to take appropriate proceedings. We hope that we can open our restaurant again soon. Thank you for your feedback that helps us to continuously improve our service. We hope to see you again soon. Best regards, Silvia Wiemer Guest Relations Coordinatorin

Nice garden and friendly service

Customer review rating 4.0/5

Andrea Families - Confirmed reviews ALL

It was a nice stay in the hotel. Our bed and that of our son on the couch were made and all was comfy. The room itself was too cold though, we couldn't quite understand why it was so cold since the aircon was off. You really needed to put on long pants inside despite the 30 degrees outside. The garden are with the play area was lovely.

Dear Andrea E., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Very dated. A little disappointing.

Customer review rating 3.0/5

Mark H. Families - Confirmed reviews ALL

This hotel doesn't stand up well to other Accor properties in the same price range. The location is 8seful for playmobil funpark, but it seems this provides a steady flow of visitors that do not require much effort from the hotel. There is absolutely no way this is a four star hotel. We arrived after a long drive only to be informed that children over 6 needed FFP2 masks and a negative test to be allowed in the hotel. This is of course fine, but since it differs from the general rules for Germany, an email, or even a clear notice outside the hotel would have been better so that we could prepare, rather than having to sit outside for 15 minutes to carry out the tests. The explanation that "these are the rules in Bavaria" is fine, but chances are most hotel guests are travelling and are unaware of these specific rules. After this the exterior and interior of the hotel were extremely dated and looked a bit miserable. The rooms were fine, but no mention of an upgrade (do Accor still bother?) Despite my gold status. Breakfast was pretty chaotic with staff not really managing to keep food stations filled due to the sheer volume of guests. I booked two rooms since we are two adults and three children, so this was not a cheap stay and I'm the end I found it quite a disappointing experience. We won't be back to this property.

Dear Mark Robert H., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At our website every guest could read about the actual corona guidelines (www.eventhotels.com/reiseinformationen-covid-19). Unfortunatelly these are changing every few weeks , so we keep it actual on our website . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Perfecte doorreis locatie met vriendelijke receptie

Customer review rating 4.5/5

Colinda Families - Confirmed reviews ALL

Hotel Fuerther Hotel Mercure Nuernberg West is just of the highway. When traveling to Austria this is just over half way on our trip. On walking distance there is the street with restaurants, so after a short walk of about 20-30 minutes you can choose you pick of food. The rooms are silent the noise of the highway is effectively cancelled out. At breakfast there is plenty of choice and on request you get lactose free milk and eggs the way you like it. Even the omelet they made lactose free. It is the perfect start of our holiday.

Dear Colinda v., we very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Have a nice Holiday and we hope your next visit will be as pleasant as the previous one. Best regards, Silvia Wiemer Guest Relations Coordinatorin

Okay stopover

Customer review rating 3.5/5

Stijn Families - Confirmed reviews ALL

Okay stopover hotel. Easy access to highway and ample parking Rooms are standard Mercure fare. Nothing special. Breakfast bit lacking due to covid rules

Dear Stijn G., We appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Alles gut !

Sehr geehrter Herr M. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Fuerther Hotel Mercure Nuernberg West. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stephanie Scherbaum Guest Relations Coordinatorin

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Uneventful

Dear Paul Erik T., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Very disappointed

TripAdvisor rating 1.0/5

ito644 TripAdvisor review

Firstly the hotel has all facilities on offer on the website of Accor, ALL, Google, etc. so arriving here and not being informed that there is NO services is unacceptable. I Expected this information to be given to me before arrival so I could change to A local IBIS which offers the same services and costs less

Dear Guest, We appreciate that you have given us feedback on your most recent hotel stay. First of all I would like to say sorry for the circumstances. We are giving our best to enable all our guests a satisfying stay and I would like to take a stance on your comments: We concede the point regarding the lack of information before your arrival about the missing services. Due the COVID Pandemic and the recent opening from our hotel two weeks ago, we are offering Accomondation, Breakfast and Conference at the moment. If the bookings are developing positively we are looking forward to open all that as soon as possible. Nevertheless we have to inform our guests better. We immediately changed our description on the internet and furthermore talked to the whole team, especially the reception staff, to communicate better when guests check in. We decided to remove things like for example newspaper, minibar drinks etc. to avoid possible ways of infection with COVID. Of course you can get all these amenities at the reception, but my colleagues have to inform you the right way. Compendius I have to say that we are very sorry for all the grievances and I would like to promise you, that we took your feedback very serious and that we have talked about it with all responsible colleagues to avoid something like that in the future. Our hotel is known as very hospitable and we are giving our best every day to show our guests how important they are and how glad we are to welcome them after the long time of shut down. Please accept my apology and perhaps you would like to give us a second chance to show you the improvements. Best regards, Steffi Scherbaum Guest Relations Coordinatorin

Top Hotel/ Top Service

TripAdvisor rating 5.0/5

998j_rgw Business - TripAdvisor review

This was again an excellent experience of a vital refreshing stay at a well stuffed and well managed hotel. Welcome was great, room excellently stuffed and equipped with new stylish furnitures, breakfast is outstanding!

Dear Guest, the team and I absolutely thrilled with your positive feedback. – Thank you! Through your feedback you help us to constantly improve and guarantee top quality. Hope to see you soon again in Fuerth and best regards, Silvia Wiemer Guest Relations Coordinatorin Fürther Hotel Mercure Nürnberg West

Not Worth the Price I Paid

TripAdvisor rating 3.0/5

T8Traveller Business - TripAdvisor review

For the average cost of over €150 per night for room and breakfast I would have expected better level of accommodation. I was checked into floor 3 but the button on the lift didn't operate to floor 3.Breakfast was poor to average standard with children allowed to lie on the floor with other guests trying to enjoy breakfast. I don't expect this for the price paid. There was no ice available in the bar for drinks at night. This is surely something that can be arranged with some planning.

Dear Guest, thank you very much for taking the time to write to us after your stay at the Fuerther Hotel Mercure Nuernberg West, and we deeply regret that the services provided did not meet your expectations. We apologize for the inconvenience caused. We make every effort to offer you the best quality of service for each of your stays. We can assure you that "we take your feedback very seriously and appreciate it. We will discuss your feedback in management to take action to improve. Thank you again for your comments. We hope to regain your confidence on one of your next nights and would be pleased to welcome you back to us Best regards, Silvia Wiemer Guest Relation Coordinatorin

Something like Home

TripAdvisor rating 4.0/5

998j_rgw Business - TripAdvisor review

It was a really good experience staying for a couple of days in this nice hotel. Atmosphere is good, warm welcome, centrally located, Beautiful Rooms, perfect breakfast buffet. Please come and have a look.

Dear Guest, we very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Wiemer, Guest Relation Coordinatorin

What a joke!

TripAdvisor rating 1.0/5

Joeblocks Business - TripAdvisor review

Arrived ca. 22:30 to be told that there was no room (due to a technical problem, something with the plumbing or so) and that I had to go to another Hotel. Not far away, just a few kilometers by car. I do have a Accor BUSINESS PLUS Card, so the Hotel had all the info it needed to contact me earlier in the day ... Sorry guys, never again at your hotel! BTW ... the hotel you sent me to is not worth writing home about either, but so what, I've survived it.

Dear Guest, thank you very much for your honest feedback . First of all I like to say sorry about the circumstances . At the day of your arrival we really had our systems down abruptly and had an overbooking because of that. Nevertheless it's not our way of guestrelations to send you to another hotel at 22:30 Uhr and we confess that it wasn't very satisfying for you. We credited you all your LeClub Points and we hope that you give us another chance perhaps to convince you from our high quality standards and our familiar atmosphere. Best regards, Stephanie Scherbaum Guest Relations Coordinatorin Fürther Hotel Mercure Nürnberg West

One more trip to Fürth

TripAdvisor rating 4.0/5

coe_erk Business - TripAdvisor review

One more trip to our Fürth office and, like most times, a stay at the MERCURE. Quality as usual, but very high pricing due to a trade fair diminishes the value- price relation ship for this stay. Hope that this will be better again next time.

Dear Guest, thank you for take your time to rate us. We pleased that you enjoyed your stay in Fürther Hotel Mercure and welcome you again here. Kindest regards, Lisa Meyer Front Office

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