Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,018 reviews

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Fuerther Hotel Mercure Nuernberg West - Image 1
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Laubenweg 6, 90765 FUERTH, Germany

Description

Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

Our accommodation(s)

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Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765 FUERTH
Germany

GPS:49.481834, 11.003334

Telephone
Fax +49 911 9760100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHLÊO

Enjoy freshly prepared regional specialties in our Chlêo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,018 reviews

TripAdvisor Rating  4.0/5  593 reviews

Friendly service but noisy and uncomfortable

Customer review rating 4.0/5

Kaitie Families - Confirmed reviews ALL

The staff are excellent but the hotel is close to the highway and quite noisy. The beds were uncomfortable as well.

Dear Kaitie, Thank you for highlighting our friendly service. We apologize for the discomfort caused by the noise from the highway and the uncomfortable beds. Your feedback is valuable for us to improve. Warm regards, Stefan Pecher Assistant General Manager

nice but a few unpleasant suprises

Customer review rating 2.5/5

Matthias Families - Confirmed reviews ALL

me and my family of 4 (2 young children) stayed one night while on a road trip across Germany. Room was clean and cosy. The staff was friendly and spoke perfect English. The only drawback was that the elevator was broken and there was only one in the entire hotel so we were left with no choice but carry our bag, children and pram all the way up to the 4th floor. Another unpleasant surprise was finding out that the parking was not included and would cost 12€ per night. There was probably a note about it somewhere on the booking page but I would expect that to be included at no extra charge as is standard in every other hotel I stayed at.

Dear Matthias, Thank you for sharing your feedback with us. We are glad to hear that you found our rooms clean and cozy, and that our staff provided friendly service. We sincerely apologize for the inconvenience caused by the broken elevator during your stay. Regarding the parking charges, we understand your concern, and we will review our communication to ensure transparency for our guests. Your feedback is valuable to us, and we will take your comments into consideration to improve our services. Warm regards, Stefan Pecher Assistant General Manager

Location good

Customer review rating 3.0/5

Stella Business - Confirmed reviews ALL

Location good, bed is not comfortable and I was surprised to have to pay 14 € per night for parking.

Dear Stella, thank you very much for your feedback. We regret that you were dissatisfied with the bed and found the parking fees to high. We will take your feedback into consideration. Best regards, Stefan Pecher Assistant General Manager

Great stay great location

Customer review rating 4.5/5

Darren G. Solo - Confirmed reviews ALL

Nice staff reasonable price nice an location

Dear Darren G., Thank you for your positive review! We look forward to welcoming you back soon. Stefan Pecher Assistant General Manager

Customer review rating 2.0/5

T. Families - Confirmed reviews ALL

To be honest, you have a disappointed family here. Planning our way back from Greece to France by car, we had agreed with our kids that the last day of the road trip would be lighter for them and we would spend the whole morning in the swimming pool before taking the road again. We had specifically chosen your hotel because of the swimming pool and the fact that it is opened from 6am to 10pm. This was the main reason of our stay in the hotel. What a disappointment it was, when after the breakfast, at 10am to realize that 2 days a week the pool is closed for 3 hours from the moment breakfast ends till after check out time at 1pm, which left no time for the kids to enjoy it. This should be clearly stated in the website to avoid seeing our kids’ face in tears as they were waiting for this moment after a 2500km road trip. They were ready with their swimsuits and could not stay in place after we had asked the receptionist if we could go for a swim and she told us yes, it’s opened every day from 6m. After that, as a parent, having to explain that there will be no swimming because they are cleaning it is more than tricky. Rest of the trip did not go well because of that.. please, in the future, when giving the opening hours of the swimming pool, warn that it’s not opened for 3 hours twice a week, it will avoid many misunderstandings and disappointments. Thank you

Dear T., Thank you for sharing your feedback with us. We are truly sorry to hear about the disappointment your family experienced during your stay. It is regrettable that the closure of the swimming pool for maintenance caused inconvenience, especially when it was a significant part of your planned relaxation time. We understand the frustration this situation may have caused, and we sincerely apologize for any misunderstanding regarding the operating hours. Your suggestion to clearly mention the closure periods on our website is duly noted and will be taken into consideration to prevent such situations in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Stefan Pecher Assistant General Manager

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Other web-users rate our hotel

  • 560 reviews 7.5/10 Location
  • 937 reviews 7.8/10 Room
  • 791 reviews 8.6/10 Service
  • 13 reviews 9.4/10 WiFi
  • 611 reviews 8.3/10 Breakfast
  • 472 reviews 5.7/10 Comfort
  • 449 reviews 7.8/10 Cleanliness
  • 333 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.