Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating (ALL Rating) 4.4/5 888 reviews

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Description

Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

Our accommodation(s)

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Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765 FUERTH
Germany

GPS:49.481834, 11.003334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHLEO

Enjoy freshly prepared regional specialties in our Chleo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  888 reviews

Customer review rating 0.5/5

Luna M. Friends - Confirmed reviews ALL

The most serious issue was the bathroom: there was a lot of visible mold, especially in the shower, but also elsewhere. That is unacceptable in any hotel, and even more so in a property presented as a 4-star. The staff I dealt with, both by phone and in person, were not welcoming, and communication in English was very difficult, even for basic information. For an international hotel chain, that is disappointing. In the room itself, there was only one power outlet next to the beds in a twin room, which is inconvenient when two guests both need to charge a phone overnight. The pillows were also extremely flat and unsupportive; I had to fold mine several times and even use my coat underneath just to sleep somewhat comfortably. On the positive side, the AC worked and was not too noisy, and the toilet, desk, and mattresses appeared clean, although the mattresses were quite springy. However, because of the mold, poor comfort, and disappointing service, this was far below what I expect from a 4-star hotel. Hygiene alone makes this impossible for me to recommend.

Customer review rating 5.0/5

Jimmy A. B. C. Business - Confirmed reviews ALL

very good reception

Sehr geehrter Gast, vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt hatten und mit unserem Empfangsservice zufrieden waren. Ihr Lob wird gerne an unser Team weitergegeben. Mit freundlichen Grüßen, Fuerther Hotel Mercure Nuernberg West

Customer review rating 5.0/5

Henrike K. Friends - Confirmed reviews ALL

super

Sehr geehrte Gästin, Vielen Dank für Ihr positives Feedback. Es freut uns, dass Sie einen angenehmen Aufenthalt hatten. Mit freundlichen Grüßen, Fuerther Hotel Mercure Nuernberg West

Customer review rating 4.0/5

Mitchell W. Business - Confirmed reviews ALL

Room was very clean. Bathroom small. Room too warm.

Dear Mitchell W., Thank you for your positive feedback regarding the cleanliness of your room. We appreciate your comments about the room temperature and bathroom size. Goodbye, Fuerther Hotel Mercure Nuernberg West

Customer review rating 3.0/5

Roger Y. Business - Confirmed reviews ALL

Guest smoke in room. I understand this is not something you can control. Perhaps post heavy fine like $500 for smoking in room

Dear Roger Y., Thank you for sharing your feedback regarding your recent stay. We appreciate your concerns and will consider your suggestions regarding smoking policies for future improvements. Goodbye, Fuerther Hotel Mercure Nuernberg West

Other web-users rate our hotel

  • 500 reviews 7.8/10 Location
  • 754 reviews 7/10 Room
  • 673 reviews 8.5/10 Service
  • 10 reviews 8.3/10 WiFi
  • 515 reviews 8.3/10 Breakfast
  • 358 reviews 6.6/10 Cleanliness
  • 355 reviews 5/10 Comfort
  • 282 reviews 4.1/10 Value

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