ibis Nuernberg Altstadt

Customer review rating (ALL Rating) 4.2/5 824 reviews

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Koenigstrasse 74, 90402 NUREMBERG, Germany

Description

Hotel extras

  • The hotel is located right next to the main train station

  • Free WIFI throughout the hotel

  • Air-conditioned rooms

  • Family rooms

  • Greenkey Certification

Our accommodation(s)

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Hotel location

ibis Nuernberg Altstadt

Koenigstrasse 74
90402 NUREMBERG
Germany

GPS:49.448088, 11.080667

Telephone
Fax +49 911 209684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Our hotel bar welcomes you around the clock. Drinks and snacks are served 24 hours a day and you can also watch live sports on Sky. WIFI is available free of charge. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  824 reviews

TripAdvisor Rating  4.0/5  1,112 reviews

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is perfect and the staff friendly. But the toilet was NOT clean and the heating system was not working in the room despite the fact that the temperature outside was below zero!

Dear Mrs.C., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please let us know if you have contacted reception about your problems and what kind of solution was offered to you to indicate this case further. The Company for our heating system has already been contacted to check for our system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Perfect location, excellent staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Brief but, very good

Dear GLENN S., We very much appreciate your comments regarding your stay at the ibis Nuernberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Good location, reception and room size

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Better to mention we must park at Hbf parking.

Dear Mr.M., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Good location but just okay

Customer review rating 3.0/5

Camilo Couples - Confirmed reviews ALL

First it was not clear that parking was on the train station. Just to the left of the station go in, park and then at checkout or if you need to take out the car pay at the lobby and they will give you a ticket. Hotel is located on a pedestrian street and Google street view does not seem up to date. Not much to say, it is a ver functional, clean and small room. The shower in the room we got needs to be unclogged as the water takes long time. It could also be the design of the clog for all of them. Breakfast was surprisingly the best part, it was actually good, for a stay of 1-3 nights will be good but perhaps longer stays not so much. The personnel at the lobby was very attentive and helpful and spoke very good English. The location is good as there are a lot of restaurants, bars, lots of shopping and the main train station all within walking distance.

Dear CAMILO C., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located. Overall, good stay, but no water boiler or mini bar to use.

Customer review rating 4.0/5

S. J. X. Families - Confirmed reviews ALL

Service over all is good. Room is clean, just the shower is leaking ..

Dear Mr. S., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we are only a 2-star Hotel of course we do not have the standards of a 3 or 4 or higher star house. And the standards are from country to country different. We always strive to continuously improve the quality of our service and team so that our guests Have a great time staying with us. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the occurred problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

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Other web-users rate our hotel

  • 908 reviews 9.5/10 Location
  • 826 reviews 6.3/10 Room
  • 609 reviews 8.6/10 Service
  • 23 reviews 7.5/10 WiFi
  • 484 reviews 5.4/10 Comfort
  • 399 reviews 8.8/10 Breakfast
  • 312 reviews 7/10 Cleanliness
  • 120 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.