ibis Nuernberg Altstadt

Customer review rating (ALL Rating) 4.2/5 790 reviews

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Koenigstrasse 74, 90402 NUREMBERG, Germany

Description

Hotel extras

  • The hotel is located right next to the main train station

  • Free WIFI throughout the hotel

  • Air-conditioned rooms

  • Family rooms

  • Greenkey Certification

Our accommodation(s)

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Hotel location

ibis Nuernberg Altstadt

Koenigstrasse 74
90402 NUREMBERG
Germany

GPS:49.448088, 11.080667

Telephone
Fax +49 911 209684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Our hotel bar welcomes you around the clock. Drinks and snacks are served 24 hours a day and you can also watch live sports on Sky. WIFI is available free of charge. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  790 reviews

TripAdvisor Rating  4.0/5  1,111 reviews

My booking was cancelled without intimation

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

My booking had a late arrival, and it was cancelled by the hotel without any intimation. We were told that the card could not be charged. We arrived at 2am with not a single room available in the hotel and had to find a last minute premium place to stay.

Dear Mr F., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I looked up your reservation to find that you have stayed with us for the booked days and that you have arrived a few minutes after 15:00 pm. Of course we need a working credit card for arrivals after 7 pm. When the guests give us contact details we try to contact them when the given credit card wasn't working. You neither have given us a working credit card for your reservation or any kind of contact details. Though we still hold rooms until 7 pm in the evening on arrival day when the credit card is not working. And as i see that you arrived short after 3 pm paid your room and spend all the booked days in our hotel i do not really understand your review. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located, great room - best IBIS ever!

Customer review rating 5.0/5

Leonardo F. A. Families - Confirmed reviews ALL

It was a great surprise to be in ibis Nuernberg Altstadt, very well located and big room.

Dear Mr. F. A., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located

Customer review rating 5.0/5

Pekka T. Business - Confirmed reviews ALL

Friendly staff

Dear Mr. T., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Reception great but sadly nothing else met expectations

Customer review rating 2.0/5

Christine U. K. Couples - Confirmed reviews ALL

The ladies on reception were fantastic, friendly and helpful. The room was exceptionally basic even for an Ibis! Who has a mirror on the bathroom door so that you can see yourself whist using the toilet!!

Dear CHRISTINE B., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You will certainly be pleased to hear that all of our rooms will soon be completely renovated (including bathrooms) in order to continue to offer our guests the best quality and service. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Emmert- Assistant General Manager

Poor management!! Beware!!!

TripAdvisor rating 1.0/5

Camper27028686804 TripAdvisor review

I second the comments regarding poor management. When booking two rooms the computer glitched and reset the date to the day I was making the reservation. I noticed it when I went to print my confirmation. Tried calling the hotel, either the phone would not ring or it would ring for a long time with no answer. I write an -mail and they said sorry we are not changing the date and will keep your money. No acknowledgment of the system issues. So, they got the same money they would have had if they just moved the rooms two days. So, bottom line, if you ever have any issues at all, you will not receive any customer service and be totally screwed. So they got the same money they would have it they adjusted the date, but showed their true non-customer service. Book at your own risk!

Dear Camper, Thank you for taking the time to tell us about your experience at the ibis Nürnberg Altstadt . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, I cannot find out from your review which booking you are talking about. I would be very happy if you contact us by phone or email so that I can investigate the case. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Emmert- Assistant General manager

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Other web-users rate our hotel

  • 913 reviews 9.4/10 Location
  • 836 reviews 6.4/10 Room
  • 591 reviews 8.6/10 Service
  • 24 reviews 7.9/10 WiFi
  • 491 reviews 5.5/10 Comfort
  • 401 reviews 8.8/10 Breakfast
  • 317 reviews 7.2/10 Cleanliness
  • 118 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.