ibis Nuernberg Altstadt

Customer review rating (ALL Rating) 4.2/5 786 reviews

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ibis Nuernberg Altstadt - Image 1
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Koenigstrasse 74, 90402 NUREMBERG, Germany

Description

Hotel extras

  • The hotel is located right next to the main train station

  • Free WIFI throughout the hotel

  • Air-conditioned rooms

  • Family rooms

  • Greenkey Certification

Our accommodation(s)

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Hotel location

ibis Nuernberg Altstadt

Koenigstrasse 74
90402 NUREMBERG
Germany

GPS:49.448088, 11.080667

Telephone
Fax +49 911 209684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Our hotel bar welcomes you around the clock. Drinks and snacks are served 24 hours a day and you can also watch live sports on Sky. WIFI is available free of charge. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  786 reviews

TripAdvisor Rating  4.0/5  1,111 reviews

Good location but just okay

Customer review rating 3.0/5

Camilo Couples - Confirmed reviews ALL

First it was not clear that parking was on the train station. Just to the left of the station go in, park and then at checkout or if you need to take out the car pay at the lobby and they will give you a ticket. Hotel is located on a pedestrian street and Google street view does not seem up to date. Not much to say, it is a ver functional, clean and small room. The shower in the room we got needs to be unclogged as the water takes long time. It could also be the design of the clog for all of them. Breakfast was surprisingly the best part, it was actually good, for a stay of 1-3 nights will be good but perhaps longer stays not so much. The personnel at the lobby was very attentive and helpful and spoke very good English. The location is good as there are a lot of restaurants, bars, lots of shopping and the main train station all within walking distance.

Dear CAMILO C., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located. Overall, good stay, but no water boiler or mini bar to use.

Customer review rating 4.0/5

S. J. X. Families - Confirmed reviews ALL

Service over all is good. Room is clean, just the shower is leaking ..

Dear Mr. S., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we are only a 2-star Hotel of course we do not have the standards of a 3 or 4 or higher star house. And the standards are from country to country different. We always strive to continuously improve the quality of our service and team so that our guests Have a great time staying with us. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the occurred problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

My booking was cancelled without intimation

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

My booking had a late arrival, and it was cancelled by the hotel without any intimation. We were told that the card could not be charged. We arrived at 2am with not a single room available in the hotel and had to find a last minute premium place to stay.

Dear Mr F., Thank you for taking the time to tell us about your experience at the ibis Nuernberg Altstadt. I looked up your reservation to find that you have stayed with us for the booked days and that you have arrived a few minutes after 15:00 pm. Of course we need a working credit card for arrivals after 7 pm. When the guests give us contact details we try to contact them when the given credit card wasn't working. You neither have given us a working credit card for your reservation or any kind of contact details. Though we still hold rooms until 7 pm in the evening on arrival day when the credit card is not working. And as i see that you arrived short after 3 pm paid your room and spend all the booked days in our hotel i do not really understand your review. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located, great room - best IBIS ever!

Customer review rating 5.0/5

Leonardo F. A. Families - Confirmed reviews ALL

It was a great surprise to be in ibis Nuernberg Altstadt, very well located and big room.

Dear Mr. F. A., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Well located

Customer review rating 5.0/5

Pekka T. Business - Confirmed reviews ALL

Friendly staff

Dear Mr. T., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

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Other web-users rate our hotel

  • 907 reviews 9.5/10 Location
  • 821 reviews 6.5/10 Room
  • 589 reviews 8.7/10 Service
  • 23 reviews 7.8/10 WiFi
  • 485 reviews 5.5/10 Comfort
  • 394 reviews 8.8/10 Breakfast
  • 310 reviews 7.2/10 Cleanliness
  • 114 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.