ibis Nuernberg City am Plaerrer 2 stars

Customer review rating (ALL Rating) 4.6/5 1,101 reviews

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Description

Hotel extras

  • Spacious, modern rooms

  • Best sleeping comfort thanks to Sweet Beds by ibis

  • Fresh waffles for breakfast

  • 24-hour reception

  • Nuremberg main station and old town within walking distance

Our accommodation(s)

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Hotel location

ibis Nuernberg City am Plaerrer

Steinbuehler Strasse 2
90443 NUREMBERG
Germany

GPS:49.446666, 11.068101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Fancy a drink? Then visit our hotel bar. Here you can enjoy a cold beer, tasty drinks and a selection of snacks around the clock every day. Exciting entertainment with live sports events on Sky is included.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,101 reviews

TripAdvisor Rating  4.0/5  994 reviews

Very well located, but...

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel facilities are good, near the central station and the city center. Unfortunately my experience was greatly affected by an employee who made an unsensitive and highly inapropriate joke about my country of origin. The social problems of a country are not a subject to joke around, as they are not "funny", it was extremely shocking and disappointing to hear this type of "jokes" in a hotel.

Dear Ms. C., We would like to offer our sincere apologies for the behaviour of the colleague. That is unacceptable. Please rest assured that we take steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We definitely do appreciate the fact that you took the time to review your stay at Ibis Nürnberg City am Plärrer. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the ibis Nürnberg City am Plärrer

Well located and efficient for a night

Customer review rating 4.5/5

Marko Business - Confirmed reviews ALL

Had a one night stay, with very efficient check-in incl. correct billing and invoicing for the needed address. Room was clean and prepared and even to the more silent side! Staff was always very open and kind.

Dear Mr. D., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Nürnberg City am Plärrer

Location is good

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are very compact. No complimentary bottled water in room

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Ibis Nürnberg City am Plärrer. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Nürnberg City am Plärrer

Well located

Customer review rating 3.5/5

C. Families - Confirmed reviews ALL

The beds were comfortable , nice window view to the city, small bath, poor breakfast .

Dear Ms. C., We are very pleased that you took the time to review your visit with us at Ibis Nürnberg City am Plärrer. Thank you for your positive remarks on the bed, and also for your critique and suggestions on improvement regarding the breakfast. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Nürnberg City am Plärrer

prima lokatie

Customer review rating 3.5/5

Roger Business - Confirmed reviews ALL

Top

Dear Mr. A., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Nürnberg City am Plärrer. Best regards, The team of the ibis Nürnberg City am Plärrer

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Other web-users rate our hotel

  • 658 reviews 9.3/10 Location
  • 673 reviews 7.6/10 Room
  • 713 reviews 9.7/10 Service
  • 26 reviews 5.8/10 WiFi
  • 423 reviews 8.9/10 Breakfast
  • 335 reviews 9.3/10 Cleanliness

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