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Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating 4.5/5 3,006 reviews

ALLSAFE approved hotel

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Mercure Hotel Trier Porta Nigra
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+ 19 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Superior and privilege room with a view of Porta Nigra

  • Car park, parking garage right at the hotel, special price - hotel guests.

  • Old town next to the hotel, reachable on foot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • TennisPaying
  • Bicycles rental (Nearby)Paying
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 trier
germany

Tel: +4965127010

Fax: (+49)651/2701170

Check-in from 15h00

Check out up to 12h00

  • B51 : 

  • By plane

    FRANKFURT HAHN At 65km / 41 miles

  • By plane

    LUXEMBOURG AIRPORT At 40km / 24 miles

  • By train

    TRIER At 0.5km / 0.31 miles

GPS :49.760239, 6.644096

Our accommodation(s)

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

Standard Double Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Single Standard Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with double bed and a view of the Porta Nigra

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 2 single beds and a view of the Porta Nigra

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

RESTAURANT PORTA

Type of cuisine: Regional

The "Porta" restaurant offers a varied regional and international menu. Our team caters for up to 120 guests, producing delicious dishes in pleasant surroundings between 6pm and 10pm.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIS À VIS

Non contractual photo

Come and enjoy a glass of wine after work or your favorite cocktail in our "Vis à Vis" bar with WIFI access. We can cater for all your needs and serve a selection of regional and international dishes between 11.30am and 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Hotel Trier Porta Nigra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,006 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,066 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

with a view to die for

Customer review rating 5.0/5

Georges R. Couples - 04/02/2021 Confirmed reviews ALL

The Porta Nigra right in front of the room's windows.....WOW

Good overnight stay, great location

Customer review rating 4.5/5

David F. Families - 05/10/2020 Confirmed reviews ALL

We were here for a one night stay on our journey from UK to the Bodensee. Trier was about half way (and safely inside Germany) so this was our first choice. Trier is a lovely city with a great history. The hotel was clean and friendly and very comfortable for us. Parking is not cheap, but it is the city centre so to be expected!

Dear Mr. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Anja Ahnen General Manager

Excellent location

Customer review rating 4.0/5

Stj Couples - 25/09/2020 Confirmed reviews ALL

We made a quick trip for our first visit to Trier. The hotel location could not have been more convenient, being across the street from Porta Nigra and all the city's major attractions. Staff was friendly and consistent about their COVID precautions. Parking was convenient. We passed on breakfast in favor of getting an early start on seeing the city. Overall, a good first impression and likely to have us return in the future.

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

excellent location

Customer review rating 4.0/5

Chs Couples - 20/09/2020 Confirmed reviews ALL

great location, rooms clean if a little dated, towels were clean but very worn. Staff were always pleasant and helpful. Parking charges really expensive. Restaurant shut very early.

Dear Ms. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager
Customer review rating 2.5/5

P. R. Solo - 10/09/2020 Confirmed reviews ALL

On arrival at 1300 loca room wasn’t ready although two companions rooms were. At 1700 called to collect key and was sent to a room which had not been serviced. Eventually was found a room. You have no USB charging sockets in any of the bedrooms this needs attention as one would be sufficient as in most other hotels I have visited recently.

Dear Mr. P., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws in the check-in procedures. Sorry to also learn that the room facilities were less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Trier Porta Nigra. Best regards, Anja Ahnen General Manager

3 Nights Stay

Customer review rating 4.0/5

Henrik L. Couples - 18/08/2020 Confirmed reviews ALL

This is the first time we stay at this hotel. We were greeted with a smile, and felt safe despite COVID 19, the hotel's precautions seemed very appealing. The breakfast was really good and is that way above standard. We would love to come again.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

hotel in a good position

TripAdvisor rating 4.0/5

781willi Business - 10/08/2020 TripAdvisor review

The hotel is directly in front of the porta nigra. Easy to reach also the city center with all the shops and caffees.Rooms are good. Breadfast too. Parking space is unfortunately very expensive.The bar opens unfortunately only in the evening 5pm.

Well located but no 4 star experience

Customer review rating 2.0/5

Anonymous Families - 03/08/2020 Confirmed reviews ALL

While I totally understand that these times are unprecedented and that hotels need to adjust their operations but one cup of coffee does not make up for the lack of a coffee machine and other amenities in room. Nonetheless this wasn’t a big issue..in general the hotel is in need of some tender loving care. Rooms were a little on the filthy side with very dusty carpets in need of a deep clean and mould in the bathroom. Also chipping lacquer on the furniture and visible signs of wear and tear could be attended to to make it a little bit more appealing. Location wise it couldn’t be more convenient and would recommend it hands down for that..not sure it’s enough of a justification for the price though.

Dear Ms. G., I would like to offer my sincere apologies for the problems regarding the house-keeping and the room facilities. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Trier Porta Nigra. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Anja Ahnen General Manager

Well located

Customer review rating 4.0/5

Emj Friends - 30/07/2020 Confirmed reviews ALL

The hotel is extremely well located with a view over Porta Nigra, the room was very clean and the staff was friendly and welcoming. To be able to get a better score, the hotel could remove the carpets from the room. Just as the receptionist should remember to pass on any messages to the kitchen regarding breakfast. More hand rubbing alcohol at breakfast would be great.

Dear Ms. J., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Don't bother with breakfast

TripAdvisor rating 3.0/5

Robert H 28/07/2020 TripAdvisor review

The staff where very nice and helpful at the front desk and the hotel was clean. It is also in an excellent location. My negative comment is about breakfast. I asked what the breakfast was like since it is during COVID and was told it would be a full buffet. It was dry scrambled eggs, so kind a sausage and beans. The bread and croissants where are dry and stale. I only took breakfast as I wanted to get up early and eat before cycling for the day and this was terrible.

Well located

Customer review rating 4.0/5

Ellenhard Couples - 24/07/2020 Confirmed reviews ALL

Fine location. At breakfast the kitchen could not keep up.

Dear Mr. Ellenhard, I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Very good hotel ogkind service

TripAdvisor rating 4.0/5

teacherDK 24/07/2020 TripAdvisor review

This is a very fine hotel. Very helpful persons at the reception. The room was fine and clean, ours overloking the Porta Nigra. Breakfast was fine and the restaurant spacious. The bar was open from 5o'clock and it is possibly to sit outside and enjoy af good german beer. It seems like it was build in the 1970'ies when you looked at the breakfast-restaurant and the broad staircase from the reception. The bathroom was also Accor-classic, which gave us a lot of space to put out things and everything worked fine and was very clean, which felt good and safe in covid-19-times

Very pleasant stay

Customer review rating 4.0/5

Alena.ook Families - 18/07/2020 Confirmed reviews ALL

We were very satisfied. Comfy beds, tasty breakfast, kind staff.

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Good location

Customer review rating 4.5/5

Birgitte T. Couples - 16/07/2020 Confirmed reviews ALL

Lovely hotel, very good location, friendly staff

Well located

Customer review rating 4.5/5

Greg Solo - 11/07/2020 Confirmed reviews ALL

Very nicely placed for Porta Nigra and the town No idea why no food when the town is full of restaurants serving food

Amazing Everything

Customer review rating 5.0/5

Road T. M. Couples - 13/03/2020 Confirmed reviews ALL

We booked through Bongo (we received it as gift) but somehow we booked it for the wrong day! We decided to sleep in Trier on our way to Bavaria. The lady at reception was amazing and still accepted us and changed the booking. We didnt feel any bad vibe from her, it was really comforting for us (we had been driving for hours and still had more driving the day after). The room was amazing, possibly one of the best views! straight looking into Porta Nigra, very central. The breakfast was super diverse and delicious! The bar very welcoming for a drink as well. We totally recommend!

Dear Mr. S., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing remarks on the staff! We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Satisfied

Customer review rating 4.0/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

The staff were friendly and helpful. The house keeping were amazing. Just that the bathroom was cold at some point since it did not have a heater. Thanks again

Dear Mr. M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Trier Porta Nigra, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager

short break

Customer review rating 4.5/5

Anonymous Couples - 06/02/2020 Confirmed reviews ALL

friendly staff - great breakfast buffet - good restaurant

Dear Ms. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast & the restaurant in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Very good value.

Customer review rating 4.0/5

Anonymous Couples - 02/02/2020 Confirmed reviews ALL

Hotel badly needs updating but cheap rate compensates for this. Very good location, friendly staff.

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly and are delighted that you enjoyed your stay with. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Unfriendly staff at reception, not paying attention

TripAdvisor rating 1.0/5

AbataSmith Couples - 02/01/2020 TripAdvisor review

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that the behaviour of the staff at reception was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Anja Ahnen General Manager

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