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Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating 4.5/5 3,109 reviews

ALLSAFE approved hotel

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Mercure Hotel Trier Porta Nigra
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+ 10 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Superior and privilege room with a view of Porta Nigra

  • Car park, parking garage right at the hotel, special price - hotel guests.

  • Old town next to the hotel, reachable on foot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Tennis Paying
  • Beach and water sports Paying
  • Other sports activities
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 trier
germany

Tel: +4965127010

Fax: (+49)651/2701170

Check-in from 15h00

Check out up to 12h00

  • B51 : 

  • By plane

    FRANKFURT HAHN At 65km / 41 miles

  • By plane

    LUXEMBOURG AIRPORT At 40km / 24 miles

  • By train

    TRIER At 0.5km / 0.31 miles

GPS :49.760239, 6.644096

Our accommodation(s)

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

Our restaurants and bars

RESTAURANT PORTA

Type of cuisine: Regional

You can enjoy regional and international dishes in the pleasant atmosphere of "Porta" restaurant from 6 to 9pm. Opening hours may vary.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

VIS-À-VIS

A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.

VIS À VIS

A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Hotel Trier Porta Nigra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,109 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,069 reviews

Well located ,clean, good breakfast and well organized with covid in mind.

Customer review rating 4.5/5

Pierre M. Couples - 24/07/2021 Confirmed reviews ALL

pleasant stay in current covid environment

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Good location, excellent view of Porta Nigra

Customer review rating 3.5/5

B. Couples - 18/07/2021 Confirmed reviews ALL

Room was comfortable, perfect size. We opted for room with a view of Porta Nigra - well worth the extra. Easy access to historic altstadt and restaurants. Parking within hotel premises was convenient as we checked in fairly late. EU 14/day for in and out access throughout the stay worthwhile in my opinion. Did not opt for breakfast as we planned on heading out early most days. Shower area was good sized. However the half partition could not prevent water from spilling out on to bathroom floor when I had to wash my hair. We did have some bizarre occurrences during our stay. My husband got locked into a stairwell one morning and had to call me to get someone to let him out. He had walked into a door someone was just coming out of thinking he could just take the stairs down from first floor instead of waiting for an elevator. The person who walked out made no attempt to prevent my husband from going in as should have been done for a door which cannot be opened from inside without a key. On the day before we left, someone opened the door of our room with a key card and walked in while my husband was there. We were not expecting room service since Hotel staff had already clarified that they will not be doing that unless we requested it. Person who entered was wearing a facemask (like everyone in COVID times), a jacket with the hood still covering the face and carried a backpack. He saw my husband muttered something and walked out. My husband went down to enquire who was given the key to our room and got the key card re-coded. He saw the same guy hanging out by the elevator on the way back to the room. Guess it partly explained why the front door was ocassionally locked even during day time.

Dear Ms. B., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Excellent location.

Customer review rating 4.0/5

Jon Families - 09/07/2021 Confirmed reviews ALL

We ( 2 Adults and one 8yo.) had a nice two night stay at the hotel. Did not have any food so cannot rate that. Parking was reasonable and the location can't be beat. We had a room with direct view of the Roman Gates it was amazing. Would stay there again.

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Good location, nice staff

Customer review rating 5.0/5

R. Business - 10/06/2021 Confirmed reviews ALL

the staff are very helpful

Clean, well located hotel for a good stay

Customer review rating 4.5/5

L. P. Couples - 07/06/2021 Confirmed reviews ALL

Check in and parking were a breeze. Our view of the Porta Nigra and Trier were terrific. I was surprised that there was only one pillow per person and no shampoo or body wash, but that was fine. I slept great. The room was clean and quiet.

Dear Mrs. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team from Mercure Hotel Trier Porta Nigra

with a view to die for

Customer review rating 5.0/5

Georges R. Couples - 04/02/2021 Confirmed reviews ALL

The Porta Nigra right in front of the room's windows.....WOW

Good overnight stay, great location

Customer review rating 4.5/5

David F. Families - 05/10/2020 Confirmed reviews ALL

We were here for a one night stay on our journey from UK to the Bodensee. Trier was about half way (and safely inside Germany) so this was our first choice. Trier is a lovely city with a great history. The hotel was clean and friendly and very comfortable for us. Parking is not cheap, but it is the city centre so to be expected!

Dear Mr. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Anja Ahnen General Manager

Excellent location

Customer review rating 4.0/5

Stj Couples - 25/09/2020 Confirmed reviews ALL

We made a quick trip for our first visit to Trier. The hotel location could not have been more convenient, being across the street from Porta Nigra and all the city's major attractions. Staff was friendly and consistent about their COVID precautions. Parking was convenient. We passed on breakfast in favor of getting an early start on seeing the city. Overall, a good first impression and likely to have us return in the future.

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

excellent location

Customer review rating 4.0/5

Chs Couples - 20/09/2020 Confirmed reviews ALL

great location, rooms clean if a little dated, towels were clean but very worn. Staff were always pleasant and helpful. Parking charges really expensive. Restaurant shut very early.

Dear Ms. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager
Customer review rating 2.5/5

P. R. Solo - 10/09/2020 Confirmed reviews ALL

On arrival at 1300 loca room wasn’t ready although two companions rooms were. At 1700 called to collect key and was sent to a room which had not been serviced. Eventually was found a room. You have no USB charging sockets in any of the bedrooms this needs attention as one would be sufficient as in most other hotels I have visited recently.

Dear Mr. P., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws in the check-in procedures. Sorry to also learn that the room facilities were less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Trier Porta Nigra. Best regards, Anja Ahnen General Manager

3 Nights Stay

Customer review rating 4.0/5

Henrik L. Couples - 18/08/2020 Confirmed reviews ALL

This is the first time we stay at this hotel. We were greeted with a smile, and felt safe despite COVID 19, the hotel's precautions seemed very appealing. The breakfast was really good and is that way above standard. We would love to come again.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

hotel in a good position

TripAdvisor rating 4.0/5

781willi Business - 10/08/2020 TripAdvisor review

The hotel is directly in front of the porta nigra. Easy to reach also the city center with all the shops and caffees.Rooms are good. Breadfast too. Parking space is unfortunately very expensive.The bar opens unfortunately only in the evening 5pm.

Well located but no 4 star experience

Customer review rating 2.0/5

Anonymous Families - 03/08/2020 Confirmed reviews ALL

While I totally understand that these times are unprecedented and that hotels need to adjust their operations but one cup of coffee does not make up for the lack of a coffee machine and other amenities in room. Nonetheless this wasn’t a big issue..in general the hotel is in need of some tender loving care. Rooms were a little on the filthy side with very dusty carpets in need of a deep clean and mould in the bathroom. Also chipping lacquer on the furniture and visible signs of wear and tear could be attended to to make it a little bit more appealing. Location wise it couldn’t be more convenient and would recommend it hands down for that..not sure it’s enough of a justification for the price though.

Dear Ms. G., I would like to offer my sincere apologies for the problems regarding the house-keeping and the room facilities. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Trier Porta Nigra. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Anja Ahnen General Manager

Don't bother with breakfast

TripAdvisor rating 3.0/5

Robert H 28/07/2020 TripAdvisor review

The staff where very nice and helpful at the front desk and the hotel was clean. It is also in an excellent location. My negative comment is about breakfast. I asked what the breakfast was like since it is during COVID and was told it would be a full buffet. It was dry scrambled eggs, so kind a sausage and beans. The bread and croissants where are dry and stale. I only took breakfast as I wanted to get up early and eat before cycling for the day and this was terrible.

Very good hotel ogkind service

TripAdvisor rating 4.0/5

teacherDK 24/07/2020 TripAdvisor review

This is a very fine hotel. Very helpful persons at the reception. The room was fine and clean, ours overloking the Porta Nigra. Breakfast was fine and the restaurant spacious. The bar was open from 5o'clock and it is possibly to sit outside and enjoy af good german beer. It seems like it was build in the 1970'ies when you looked at the breakfast-restaurant and the broad staircase from the reception. The bathroom was also Accor-classic, which gave us a lot of space to put out things and everything worked fine and was very clean, which felt good and safe in covid-19-times

Unfriendly staff at reception, not paying attention

TripAdvisor rating 1.0/5

AbataSmith Couples - 02/01/2020 TripAdvisor review

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that the behaviour of the staff at reception was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Anja Ahnen General Manager

nice hotel

TripAdvisor rating 4.0/5

799eric Couples - 23/09/2019 TripAdvisor review

Rooms clean and recently renovated. Staff were very friendly and helpful but I had asked for a room suitable for disability and ended up with a room at the far end of the 5th floor = not good in event of emergency.

Thank you so much for the positive review and the nice remarks especially on the staff! I will also thank you for the suggestions on improvement regarding the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Great place to stay in Trier...

TripAdvisor rating 5.0/5

Ncas Couples - 30/06/2019 TripAdvisor review

Great Mercure hotel from Accor group... we had superior double on 5th floor with view of Porta Nigra - well worth the extra! Very efficient and quiet A/C which was absolutely necessary when the temp was 36deg outside. Nice breakfast but pricey at E16.. Car parking was E13 per night but was right below the hotel and well lit and easy access.

Thank you so much for the excellent rating and the great feedback. We are very pleased that you enjoyed our services and your overall stay with us. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Good views and excellent food

TripAdvisor rating 4.0/5

Douglas A Couples - 28/05/2019 TripAdvisor review

Hotel overlooking the Porta Nigra was convenient to the town (just across the road) and railway station. The room was a little tired but still good value for money, and the restaurant food was consistently very enjoyable.

Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the restaurant food in particular. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Nice Stay

TripAdvisor rating 4.0/5

MikeK2579 Couples - 06/05/2019 TripAdvisor review

Reception staff were very friendly and the Hotel is well positioned being only a short walk into the main shopping area. We did have a little problem or the Hotel did as we received a phone call asking us to move rooms as there was a problem with ours. as we were miles away driving the Hotel staff moved all our belongings to the next room and left us with a bottle of wine and chocolates. The only thing we did struggle with was getting the temperature right in the room for comfortable sleeping, it always seemed too hot for us but we should of probably asked for help. all in all a very pleasant stay in a lovely city.

Thank you very much for the positive review. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager

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