Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating (ALL Rating) 4.4/5 1,469 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Parking lot and garage at the hotel, special price for hotel guests.

  • Old town nearby the hotel, within walking distance

  • Terrace opposite the famous Porta Nigra

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,469 reviews

TripAdvisor Rating  4.0/5  1,105 reviews

Certificate of excellence 2022

Really helpful staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Claudia on Reception and Adeleide in the Bar are brilliant

Dear Ms. L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your remarks on Claudia and Adeleide. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Christopher Lubk General Manager

Well Located, nice room with a view.

Customer review rating 4.5/5

Rob Families - Confirmed reviews ALL

Well Located, nice room with a view. Friendly reception. Clean. Extensive breakfast buffet.

Dear Mr. v., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

Good Location, friendly staff

Customer review rating 4.5/5

Matt Solo - Confirmed reviews ALL

I stayed 3 nights. The hotel has a good location for exploring Trier, and the staff were friendly and helpful.

Dear Mr. W., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christopher Lubk General Manager

Trier break.

Customer review rating 4.5/5

Mick M. Friends - Confirmed reviews ALL

Everything perfect except for the checkout on departure. We opted for the quick card drop-box checkout procedure and gave payment card details on arrival. Dropped off the room keys on departure but the payment card details had not been verified the previous evening which resulted in a few phone calls to sort out the issue after we had departed the hotel. Excellent breakfast buffet at the hotel.

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique regarding the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christopher Lubk General Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The staff is just sooo nice.

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

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Other web-users rate our hotel

  • 892 reviews 9.5/10 Location
  • 1,050 reviews 7.1/10 Room
  • 771 reviews 8.2/10 Service
  • 10 reviews 1.4/10 WiFi
  • 605 reviews 8.1/10 Breakfast
  • 285 reviews 7.6/10 Cleanliness
  • 257 reviews 3.4/10 Vibe
  • 206 reviews 5.8/10 Food

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