Mercure Hotel Trier Porta Nigra 4 stars

The Porta Nigra right in front of the room's windows.....WOW

We were here for a one night stay on our journey from UK to the Bodensee. Trier was about half way (and safely inside Germany) so this was our first choice. Trier is a lovely city with a great history. The hotel was clean and friendly and very comfortable for us. Parking is not cheap, but it is the city centre so to be expected!

We made a quick trip for our first visit to Trier. The hotel location could not have been more convenient, being across the street from Porta Nigra and all the city's major attractions. Staff was friendly and consistent about their COVID precautions. Parking was convenient. We passed on breakfast in favor of getting an early start on seeing the city. Overall, a good first impression and likely to have us return in the future.

great location, rooms clean if a little dated, towels were clean but very worn. Staff were always pleasant and helpful. Parking charges really expensive. Restaurant shut very early.

On arrival at 1300 loca room wasn’t ready although two companions rooms were. At 1700 called to collect key and was sent to a room which had not been serviced. Eventually was found a room. You have no USB charging sockets in any of the bedrooms this needs attention as one would be sufficient as in most other hotels I have visited recently.

This is the first time we stay at this hotel. We were greeted with a smile, and felt safe despite COVID 19, the hotel's precautions seemed very appealing. The breakfast was really good and is that way above standard. We would love to come again.

The hotel is directly in front of the porta nigra. Easy to reach also the city center with all the shops and caffees.Rooms are good. Breadfast too. Parking space is unfortunately very expensive.The bar opens unfortunately only in the evening 5pm.

While I totally understand that these times are unprecedented and that hotels need to adjust their operations but one cup of coffee does not make up for the lack of a coffee machine and other amenities in room. Nonetheless this wasn’t a big issue..in general the hotel is in need of some tender loving care. Rooms were a little on the filthy side with very dusty carpets in need of a deep clean and mould in the bathroom. Also chipping lacquer on the furniture and visible signs of wear and tear could be attended to to make it a little bit more appealing. Location wise it couldn’t be more convenient and would recommend it hands down for that..not sure it’s enough of a justification for the price though.

The staff where very nice and helpful at the front desk and the hotel was clean. It is also in an excellent location. My negative comment is about breakfast. I asked what the breakfast was like since it is during COVID and was told it would be a full buffet. It was dry scrambled eggs, so kind a sausage and beans. The bread and croissants where are dry and stale. I only took breakfast as I wanted to get up early and eat before cycling for the day and this was terrible.

This is a very fine hotel. Very helpful persons at the reception. The room was fine and clean, ours overloking the Porta Nigra. Breakfast was fine and the restaurant spacious. The bar was open from 5o'clock and it is possibly to sit outside and enjoy af good german beer. It seems like it was build in the 1970'ies when you looked at the breakfast-restaurant and the broad staircase from the reception. The bathroom was also Accor-classic, which gave us a lot of space to put out things and everything worked fine and was very clean, which felt good and safe in covid-19-times

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

Rooms clean and recently renovated. Staff were very friendly and helpful but I had asked for a room suitable for disability and ended up with a room at the far end of the 5th floor = not good in event of emergency.

Great Mercure hotel from Accor group... we had superior double on 5th floor with view of Porta Nigra - well worth the extra! Very efficient and quiet A/C which was absolutely necessary when the temp was 36deg outside. Nice breakfast but pricey at E16.. Car parking was E13 per night but was right below the hotel and well lit and easy access.

Hotel overlooking the Porta Nigra was convenient to the town (just across the road) and railway station. The room was a little tired but still good value for money, and the restaurant food was consistently very enjoyable.

Reception staff were very friendly and the Hotel is well positioned being only a short walk into the main shopping area. We did have a little problem or the Hotel did as we received a phone call asking us to move rooms as there was a problem with ours. as we were miles away driving the Hotel staff moved all our belongings to the next room and left us with a bottle of wine and chocolates. The only thing we did struggle with was getting the temperature right in the room for comfortable sleeping, it always seemed too hot for us but we should of probably asked for help. all in all a very pleasant stay in a lovely city.