Mercure Hotel Trier Porta Nigra 4 stars

TripAdvisor rating 4.0/5 1,041 reviews
Mercure Hotel Trier Porta Nigra
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Hotel extras

  • Business corner and free WIFI throughout the hotel

  • Some of the rooms have views of the Porta Nigra

  • Outdoor or indoor car park at the hotel

  • City center only 98 yards (90 meters) away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Tennis
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292
trier
germany

Tel: +4965127010

Fax: (+49)651/2701170

Contact email

Check-in from 15h00

Check out up to 12h00

  • B51 :  

  • By plane

    FRANKFURT HAHN At 65km / 41 miles

  • By plane

    LUXEMBOURG AIRPORT At 40km / 24 miles

  • By train

    TRIER At 0.5km / 0.31 miles

GPS :49.760239, 6.644096

Our accommodations

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

Standard Double Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Single Standard Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with double bed and a view of the Porta Nigra

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds and a view of the Porta Nigra

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANT PORTA

Type of cuisine: Regional

The "Porta" restaurant offers a varied regional and international menu. Our team caters for up to 120 guests, producing delicious dishes in pleasant surroundings between 6pm and 10pm.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIS À VIS

Photo non contractuelle / Strictly non binding

Come and enjoy a glass of wine after work or your favorite cocktail in our "Vis à Vis" bar with WIFI access. We can cater for all your needs and serve a selection of regional and international dishes between 11.30am and 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Hotel Trier Porta Nigra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,678 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,041 reviews

Unfriendly staff at reception, not paying attention

TripAdvisor rating 4.0/5

AbataSmith Couples - 02/01/2020 TripAdvisor review

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that the behaviour of the staff at reception was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Anja Ahnen General Manager

The perfect place to explore this very beautiful small village

Customer review rating 4.5/5

Nuno C. Friends - 30/12/2019 Confirmed reviews ALL

Though the hotel is not the newest in town it offers everything of what I needed. An excellent location, good and inexpensive parking, a very comfortable room and all provided by an efficient a d friendly staff. For sure if I return to town will stay there

Dear Mr. C., Thank you for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Anja Ahnen General Manager

Very comfortable stay

Customer review rating 4.5/5

William R. Couples - 29/12/2019 Confirmed reviews ALL

The complimentary upgrade was a pleasant surprise. Very helpful and friendly staff, room with fantastic view, perfect location for all major sites. We travelled by car so the underground car parking worked perfectly for us. We hope to stay with you again next year.

Dear Mr. R., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Anja Ahnen General Manager

I Was Made To Feel At Home

Customer review rating 4.5/5

James H. Solo - 29/12/2019 Confirmed reviews ALL

I stayed at the Mercure Trier Porta Nigra for six nights during the Christmas holidays and everything was perfect the staff made me feel very welcome and nothing was too much trouble. My room was on the fifth floor yet it was comfy and was cleaned to a high standard each day and fresh towels and bedding was supplied the tea and coffee tray was replenished also. Breakfast was a good selection of hot and cold buffet dishes and was very nice again the staff were on hand to tend to your needs. I will definitely stay with this hotel when next in beautiful Trier. Ps a special thank you to Luka but all the staff deserve praise.

Dear Mr. H., Thank you for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Anja Ahnen General Manager

Pleasant 1-night stay

Customer review rating 4.5/5

Emi Couples - 23/12/2019 Confirmed reviews ALL

The room and bathroom were big and comfortable. Competent and friendly staff. The ´quality´ of the toilet paper and the disposable cups provided for coffee/tea weren't to our liking. Also, if I had done the check-in before and provided my details why was I asked to write down the same data again at the counter?

Dear Ms. F., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback on the staff, and also for your critique and suggestions on improvement regarding the facilities and the check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager
Customer review rating 4.5/5

Anonymous Couples - 22/12/2019 Confirmed reviews ALL

It was nice but the room was too hot as the heating was constantly on. Booked a double bed for my wife and I but it had 2 separate mattresses and 2 separate duvets.

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your nice feedback, and also for your critique and suggestions on improvement regarding the heating and the bed. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Lovely hotel

Customer review rating 4.5/5

M Business - 19/12/2019 Confirmed reviews ALL

Satisfied in every respect.

Dear Mr. Y., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Anja Ahnen General Manager

Welcome back to the seventies

Customer review rating 4.5/5

Anonymous Couples - 16/12/2019 Confirmed reviews ALL

Very good and efficient front staff. Very warm welcome. Hotel looks like a 1970's building which as never been upgraded. Roms are extremely clean tough.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Very nice stay

Customer review rating 4.5/5

Brian Couples - 13/12/2019 Confirmed reviews ALL

Great location. Nice large room.

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Anja Ahnen General Manager

very nice although the rain spoiled a bit the fun

Customer review rating 4.5/5

Patrick H. Friends - 13/12/2019 Confirmed reviews ALL

very good, friendly and excellent stay

Dear Mr. H., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Christmas Market in Trier

Customer review rating 4.5/5

John Couples - 09/12/2019 Confirmed reviews ALL

Always a wonderful stay overlooking the Porta Nigra

Dear Mr. C., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the nice comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Comfortable hotel with spacious, quiet, well appointed rooms in an excellent location

Customer review rating 4.5/5

Anonymous Couples - 05/12/2019 Confirmed reviews ALL

Most enjoyable!

Dear Mr. J., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Nice place

Customer review rating 4.5/5

Andy Couples - 04/12/2019 Confirmed reviews ALL

The hotel ist located in opposite of the porta nigra and the old Town. The stuff is very friendly and the rooms are clean. For some days or to visit Trier it's your hotel. The hotel is a little bit older, but you will miss anything, ex a gym perhaps. The breakfast is more than we have expected. The price of 16 euro per person is well for a 4* hotel. A recommended are an omelet which you get a la carte.

Dear Mr. Krüger, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager
Customer review rating 4.5/5

M E. M. Couples - 19/11/2019 Confirmed reviews ALL

Mattresses and pillows were very poor quality. In fact, my mattress was so flat on one side that I kept falling towards the floor. On complaining, the mattress was replaced. Better than the original but poor poor quality

Dear Ms. M., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Trier Porta Nigra. We regret that your experience with the mattresses and pillows did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Anja Ahnen General Manager

Comfortable and spacious room

Customer review rating 4.5/5

Berny Couples - 19/11/2019 Confirmed reviews ALL

On arrival we received a friendly welcome, a nice evening meal, helpful staff and a lovely comfortable and spacious room

Dear Mr. I., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the evening meal in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Great stay and easy access by car... Parking below the hotel :-)

Customer review rating 4.5/5

Danny Business - 18/11/2019 Confirmed reviews ALL

Rooms where clean and spacious (stayed in a privilege room) Great breakfast with more choice than you wish for :-) Many thanks for the special attending I found in the room being a Platinum member

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Business

Customer review rating 4.5/5

Ashley C. Business - 06/11/2019 Confirmed reviews ALL

No problems. Extremely satisfied.

Dear Mr. C., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great comment! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Warm welcome on a chilly night

Customer review rating 4.5/5

Skinonabike Solo - 30/10/2019 Confirmed reviews ALL

It doesn't matter what the fabric of a hotel is like as long as you get a warm welcome when you come to check in, and here at Trier I was greeted by 2 great receptionists who indeed made me feel welcome. Dropped off my bar in the room on the 3rd floor which was very spacious, with traditional Mercure furnishings, and an equally large bathroom - I put the heating on and went to the bar for a drink. The hotel has been a given an uplift recently and the decor is fresh. It was a long drive from Berlin and I went to bed - slept well and up in the morning in time for Breakfast. The breakfast layout was well organised and grouped together in an easily found fashion. The morning staff looked after me very well, breakfast was unhurried. I get up late and leave late - the housekeeping team get top marks for not hassling me to clean the room I WILL RETURN!

Dear Mr. M., Thank you for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Anja Ahnen General Manager

Ok

Customer review rating 4.5/5

Anonymous Business - 24/10/2019 Confirmed reviews ALL

Ok .............. ................ .............................

Dear Mr. P., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Confortable stay

Customer review rating 4.5/5

Harm J. Couples - 19/10/2019 Confirmed reviews ALL

The hotel is a little outdated but good enough for a comfortable experience. We stayed for a long weekend in Trier and we could not have whished for a better location. Walking distance to everything in this wonderful city. hotelstaff is friendly and helpful. Parking behind hotel or in garage

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager
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