Mercure Hotel Trier Porta Nigra 4 stars
Customer review rating (ALL Rating) 4.4/5 868 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel
Superior and privilege room with a view of Porta Nigra
Car park, parking garage right at the hotel, special price - hotel guests.
Old town next to the hotel, reachable on foot
Porta-Nigra-Platz 1
54292 TRIER
Germany
B51:
FRANKFURT HAHN At 65km / 41 miles
LUXEMBOURG AIRPORT At 40km / 24 miles
TRIER At 0.5km / 0.31 miles
GPS:49.760239, 6.644096
Check-in from - Check out up to
A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.
You can enjoy regional and international dishes in the pleasant atmosphere of "Porta" restaurant from 6 to 9pm. Opening hours may vary.
A glass of wine after work or the favorite cocktail - in our bar "Vis à Vis" with Wi-Fi access we are set to every wish. Currently, our kitchen is open from 6 p.m. to 9 p.m.
We offer a rich buffet breakfast in the restaurant with a limited number of people at a time.
At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.
100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
Lorenzo Business - Confirmed reviews ALL
Location is good. Parking spot also good and accessible.
Dear Mr. M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Trier Porta Nigra, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager
Customer review rating 5.0/5
Drew -. C. Business - Confirmed reviews ALL
The perfect location for anyone wanting to take a walk through the historic city centre.
Dear Mr. M., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager
Customer review rating 5.0/5
S. M. Couples - Confirmed reviews ALL
Clean, friendly staff.
Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Munich City
Customer review rating 3.0/5
John D. Couples - Confirmed reviews ALL
Room was good and front desk personnel were helpful. Restaurant experience for dinner on April 27 was terrible. Waited one hour for food after ordering. My wife’s meal was finally served 15-20 minutes after my meal was served. We should haves dined elsewhere.
Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive remarks on the room and the reception staff, and also for your critique regarding the restaurant service. That is unacceptable and below our standards. Please rest assured that I will look into this and take steps - and within my team I will make sure that negative experiences are a rare exception in the future. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager
Customer review rating 4.0/5
Jo Families - Confirmed reviews ALL
The location was wonderful and the breakfast buffet enjoyable with many options. Toiletries were not provided until the last night of our five night stay and some towels were thin. Would have expected a bit better in this area for a four star hotel. The staff was excellent and very accommodating. Overall we really enjoyed our stay.
Dear Ms. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the toiletries. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager
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