Mercure Hotel Trier Porta Nigra

Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating (ALL Rating) 4.4/5 1,115 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Parking lot and garage at the hotel, special price for hotel guests.

  • Old town nearby the hotel, within walking distance

  • Terrace opposite the famous Porta Nigra

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

Telephone +49 651 27010

Fax +49 651 2701170

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,115 reviews

TripAdvisor Rating  4.0/5  1,096 reviews

Good location

Customer review rating 3.5/5

Dale M. D. Solo - Confirmed reviews ALL

I stayed at the Mercure Porta Nigra when going to Trier to see the sights and go to the Christmas market. It was perfectly situated across the street from one of the most recognizable sights (Porta Nigra) and easy walking distance to the market area (in the Hauptmarkt), the Dom, Constatine's Basilica, the Karl Marx statue and home, the old Jewish quarter, etc. Although I was only there for 1.5 days, I saw a lot, learned a lot, and ate a lot of great food. But note that although onsite parking is listed as an amenity, you need to pay for it! Overall it was an enjoyable stay.

Dear Mr. D., On behalf of my entire team as well as on a personal note, I would like to thank you for your positive review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Christopher Lubk General Manager

Great location, friendly staff

Customer review rating 4.0/5

Abdelhamid Families - Confirmed reviews ALL

Great location with view on of the city's landmarks. Friendly professional staff. Rooms are a bit outdated but size of rooms are good with all the ammenities one can wish for. Bed n pillow were not to my personal taste , which made my night rest a bit less comfy . But all in all a great stay .

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

Good value for money with some hiccups

Customer review rating 3.0/5

C C. Business - Confirmed reviews ALL

+ Beds reasonable, mattress was about a medium firmness. Location in Trier was convenient. Spacious rooms. Friendly staff. - Poor lighting in room. No fridge in room. Unfortunately, the toilet had urine from previous guest in it. No other cleanliness issues, so appeared to be an oversight.

Dear Mr. C., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christopher Lubk General Manager

location good, price-value mediocre

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Location very good, but otherwise the quality not high. wrong information at the check-in about the parking price.

Dear Mr. H., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Trier Porta Nigra. We regret that your experience with our hotel, our service and the value did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christopher Lubk General Manager

Nice location

Customer review rating 4.5/5

Theks Couples - Confirmed reviews ALL

We enjoyed our stay at your hotel. Great view of Porta Nigra from our room. Parking was very convenient. Breakfast was great, again with a wonderful view. The only thing we did not like was the location of the toilet immediately behind the bathroom door.

Dear Ms. K., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Christopher Lubk General Manager

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Other web-users rate our hotel

  • 724 reviews 9.5/10 Location
  • 862 reviews 6.7/10 Room
  • 624 reviews 7.8/10 Service
  • 16 reviews 2.6/10 WiFi
  • 458 reviews 7.4/10 Breakfast
  • 366 reviews 6.2/10 Comfort
  • 237 reviews 7.5/10 Cleanliness
  • 208 reviews 3.1/10 Vibe

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