Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Alles fantastisch

well located, marvellous surroundings, nice and quiet room, good pool facilities

Very clean hotel, very nice surroundings, excellent SPA

At 02.00 in the morning we were awakened by falling water in our room. It turned out to be a leak at the entrance. We immediately reported this to the person on duty at the reception who went to have a look. He couldn't change the situation nor did he have an alternative room available for us. He left saying he would report this to management. We had a very bad night at your hotel. Never heard anything of the management...

As in my mail: Dear Management of the The Mercure Luxembourg Kikuoka Golf & Spa As a guest I stayed in your hotel from 14 to 15 August 2021 in room 107. At 02.00 in the morning we were awakened by falling water in our room. It turned out to be a leak at the entrance. We immediately reported this to the person on duty at the reception who went to have a look. He couldn't change the situation nor did he have an alternative room available for us. He left saying he would report this to management. We had a very bad night at your hotel. We now have 2 questions. 1. Why has management not taken the initiative to communicate with us about this inconvenience. 2. In what way do you want to compensate oins for the damage suffered. Met vriendelijk groet, Kick M. +31 6 53…

We had a great stay at your Hotel. Everything was fine, the only minor thing was that the last day of our stay in the wellnesscenter, the jacuzzi was cold.

A very nice experience, with clean and spacious rooms, nice restaurant and bar and very nice landscape. Good internet connection for business purpose. During COVID-19 crisis, it was a safe place to stay.

Very slow and confusing service at the restaurant (I had to wait 1 hour and half for the first plate) and it was not possible to see the bill before paying at the checkout. I asked several time, but no way.

Staff extraordinary. Feeling home the entire stay. Usual place to stay for me when in Luxembourg. I appreciated also the new works being carried out, it will look yet better. The terrasse is second to none.

In general this was a very pleasant stay. Especially, the large family rooms were good for us travelling as a family and so were the large pool area which was very clean and with nice changeing rooms as well. It was open with restrictions to the number of people in the pool due to COVID-19 precautions but this was not a problem at all. The location of the hotel is quite far out in the country so a car is needed. The free parking there is appreciated, so this is good. This location also means that you will need to use the hotel restaurant if you do not want to drive far away to find a restaurant for dinner. The restaurant is decent but we found the service rather slow with long waiting times. Maybe du to Covid-19? But the restaurant was in function. We had half-pension at the hotel and this includes a three course menu. You can select a few things from the menu to include, but there is only a few options - so if you stay there for more than two nights you will have to have the same dish several times. And if your do not eat/like anything then your choices are even more restricted. The half-pension, however, was a good and fair deal but it is recommended that the hotel consider to include other options for the half-pension or make it possible to pay a little extra to get additional choices from the menu. It did not seemed to be so flexibile. We had a long discussions on the first evening as we would like to replace one of the main courses with a clubsandwich to our kids. The clubsandwich was cheaper than the main course we could select, and we were after some discussions allowed to replace the main course in the half-pension with the clubsandwich. This could have been solved more easily. The breakfast was organised with some Covid-19 restrictions which means that every thing in the buffet were in small portions so you could pick up a small bread basket a little box of cheese and so on. This was fine and the breakfast was good. The down side was, that you could not pick up coffee yourself and we therefore waited a long time for coffee. It seems like they were too few to serve the few guests with coffee. Maybe another solution is needed here. After all, this was a very pleasant stay with small needed improvements in terms of a more attentive service in the restaurant.

I think it is one of the best hotel in Luxembourg! Very nice location, far from the city, only forest and golf fields around! Very good running routes. Good gym! Unfortunately Spa was closed and breakfast was not full option (because of corona measures), but in this hard time everything was very well organised! Staff was very friendly! Thank you very much, I will back again!

Hotel very well located in a beautiful area. Spa et equipment are great and very clean. Employees friendly. Not far from the Mossele and Luxembourg city. Hotel quiet and ideal for a week end in couple.

We are coming to this hotel not the first time. Wonderful hotel. Top service,tasty breakfast. Wonderful spa area! Fast check in and check out.nice helpful guy on reception! 5 stars!!! Will be definitely be back!

it was our fifth stay in Kikuoka. as usual nothing to criticize. the welcoming staff and the superb facilities. we were able to enjoy the brand new pool and jaccuzzy the breakfast was very good and served with golf view we will come back of course

We have stayed here many times and the rooms are great. We have usually traveled from Calais or from Munich so after a long day in the car it’s great to get somewhere with a comfy bed and loads of hot water for a bath. However, the last few stays have been spoiled by the food, it has become more expensive and the quality is not great. We both chose the club sandwich, I left mine as it was served with ham (processed) and not bacon as stated on the menu. We would now only stay if it was a good deal and would not eat there.