Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

I am Platinum member but I did not experience any special welcome or that I was really expected. I was not upgraded to higher category either even if I know that there was a possibility - Mercure internet site showed that there were higher category rooms available and hotel was nearly empty. My room was clean, staff was polite. The temperature in the room was impossible to control, it was chilly and I could not do anything about it, and the same with water - I had an impression that hot water was running at 15 degrees! It was impossible to take a normal shower.

A very nice experience, with clean and spacious rooms, nice restaurant and bar and very nice landscape. Good internet connection for business purpose. During COVID-19 crisis, it was a safe place to stay.

Very adequate and nice personnel

The room was very nice, clean and spacious. The surroundings and the restaurant were very nice, too.

overall very good experience. food was great. room as well, Service friendly but needed to ask for new wine glasses , bottle of wine served without letting me taste. breakfast lady was superb friendly as well.

Very accommodating staff and real attention to creating a safe stay in covid times.

A lovely hotel, nice staff, the duplex room was really good for us (family). The location is stunning, easy to get to, good parking facilities, excellent breakfast. Wonderful bar and staff. I would like to make some recommendations for improvements. Check in was extremely slow, even if I checked in online beforehand. There was only one member of staff. Check in queue was 40 minutes. I had a text message to say 'your room is ready' but on arrival reception said it's automated and doesn't mean the room is ready. I feel that online check in and text messages like that is really then just a waste of time if not real time. No control in swimming pool area. It was crowded even if it had the max 16 people for covid sign. There were more people there who stayed a long time. We didn't get to use the pool at all, we kept going back to check and it was always full. A member of staff signing guests in and out is needed for that. And max 1 hour per group as 2 hours doesn't leave much time for others to use it. Dinner was appalling. We notified staff before hand that we are vegetarian. There are 2/3 menu items for adults that are vegetarian. One is a slimming salad, one is the foccacia starter with hummus and then the veggie bowl with avodaco and rice. First of all, being vegetarian or vegan doesn't mean one is a on a diet or wants cold food. There was no imagination in that menu whatsoever. For children there were NO vegetarian options. We asked if he could just have pasta and tomato sauce. The waiter said he would have to check if it is possible. Really? For the most simple meal ever! The pasta that arrived was really bad, the sauce was watery and no flavour. My son didn't touch it. The vegetarian bowl was nearly inedible. The avocado was so hard you couldn't cut into it. The rice was good with mango. The rest was just onion. The hummus trio, two were edible and the green one terrible. The focaccia bread were just a few toasted slices. If the chef is so good (as is claimed) why is he not checking the fruit and veg that comes into his kitchen? Any chef would have rejected that avocado. Get online and find some imaginative vegetarian recipes that can quickly be made vegan if necessary. Mac n cheese, every kids favourite! Add kale to it and you have a great meal for adults in winter. Risotto should be a standard option, with a seasonal addition like butternut squash, or pumpkin, or goats cheese or... Roasted vegetables with gratinated potato? Tofu salad bowl or serve it warm with rice and thai flavours? Panini bread baked with cheese a la pizza? Both kids and adults love it. Veggie burger?? Options are endless and easy to make. I'm happy to supply you with recipes. It was a huge let down to eat here and it's such a shame as the wine was great, the bread provided fantastic and the cheese platter at the end was out of this world good. Sort it out as a matter of urgency. The restaurant staff were lovely but they were not particularly on form - getting placements of people wrong, looking at an iPad for placement constantly etc. I'm not sure what was going on with them. They were kind though and our waiter was lovely and spoke many languages. Another improvement would be to provide guests with options for local walks or things to see. We were next to a forest but we didn't know where we could go for a walk. I know it's a golfing hotel but it's also an ideal location for family holidays and kids want to go in the forest, see farm animals, and have fun! It was a bit of guess work to head out with a 4 year old to walk. Just like you have signs for the golf holes you could do 1 or 2 for local walk into the forest, and a little map in the room or something like that. It's not hard to do. Overall a good place to stay, we enjoyed it and would go back if the restaurant would improve. Really, management should send a variety of secret eaters there to try it out. It is that bad.

Even though we had a room for one night, we could not get a table in the restaurant for dinner because it was fully booked. The necessity of prior booking wasn't communicated neither on the hotel's website nor in email. We had a club sandwich and hamburger in the hotel bar. Both were very bad quality.

We stayed for 1 night using our €50 vouchers from the Luxembourg government. Room was large and clean. We had twin beds, no rooms available when we booked with a king bed. One small bottle of water in the room plus coffee and tea. Towels were extremely thin and only one pillow per bed. I tried to call housekeeping and reception multiple times for 2 extra pillows with no answers. Breakfast was very good and well organised (with COVID measured in place). No handicap parking which was a pity.

Mercure Kikuoka has the best team. Everyone is so focused in granting every guest a good stay. Well done to the whole team!

Considering the money I paid for two weeks at the hotel, I still had to ask to have my doom cleaned at reception. The new restaurant was chaos at best with to few staff on duty. I used the bery expensive business rooms on four occasions and we were served left over breakfast food in croissants and pano chocolate. The WiFi is very poor and drops signal on a regular basis. Overall not value for money and feel I was over charged for the service provided.

Pleasant hotel, quiet, friendly service, large room

Perfect

despite covid measures, globally our stay was a nice experience.

Fantastic warm welcome from reception and good help with our questions. The location is top and room amazing ( we took a duplex ). Breakfast was great and here again the service was top. The pool and Jacuzzi area was very clean and enjoyable. We will be BACK!!!