Extremely friendly staff

Upgraded thank you, excellent spa facilities and we’ll hope to use the golf course in better weather. Food was less exciting, not great healthy or vegetarian options for dinner, prawns seemed to be missing from the prawn dish, cold desserts that should have been warm and cold pancakes for breakfast - hot breakfast was by order only on weekdays. So if catering could be improved for non- meat eaters with more healthy options we would have given more stars.

Everything in the hotel is good; the breakfast, diner and bar are really good, also lot's of parking spots. The only comment from my side is that the wifi connection in the hotel room was close to zero. In the lobby and the bar it is very good, but no internet reception in my room.

This time the room was not very tidy, we found a bottle of water in the canape bed that seems to have belonged to someone else (half used). The pantoufles were nor provided either

My partner & I came for our 10 year anniversary and had a wonderful stay. The hotel grounds are big, with a beautiful golf course making for a nice relaxing setting. For us the Spa facilities were the real winner, as there is no better way to unwind on a cold winters day than a nice pool/sauna session. Topping this all off were the hotel staff, who were super accommodating and always around to assist. We will definitely be back to unwind again!

Friendly welcome , special requests were taken into account .well applying Corona rules ..what was however a little disappointing that there was not even 1 water bottle in the room upon arrival . Which is definitely the standard in other Accord hotels I ve been staying during the last 5 years.

Beds very uncomfortable, Waitress uninformed about gluten free, not friendly at reception desk

Overall, the stay was good. Personnel was helpful and the food is good. On the negative side, the lightning in the room (downstairs) was too dim to allow reading and the additional bed was very uncomfortable.

Generally satisfied; restaurant food (dinner and breakfast) OK, but not as good as experienced in other Mercure hotels.

Always the best

I need to be upfront here and say that Kikuoka was already a personal favourite of mine. I had not been during Covid, however the opportunity arose and I immediately booked. My reservation requests were all taken into consideration, and were confirmed on arrival. The welcome to the hotel on arrival was supreme. The allocated room was spotlessly clean - thankyou Celine! The Eagle bar is always the best place to eat - out on the Terrace with the evening sun and watching the golfers and birds on the course - excellent choice of wine to enjoy with Dinner. I had an excellent nights sleep and got up to the most fantastic power shower before heading down for breakfast. The hotel has taken advantage of Covid to rework the breakfast and dining areas including the addition of a billiards and seating area, and an outside terrace area just off the main restaurant both done very tastefully. The breakfast room was well laid out and the buffet choice excellent, none of that would mean anything if it wasn’t for the lovely young lady who was serving and organising. Kikuoka Remains my personal favourite and hope to return in the near future Thank You for all the hard work of the Management and the Team.

At 02.00 in the morning we were awakened by falling water in our room. It turned out to be a leak at the entrance. We immediately reported this to the person on duty at the reception who went to have a look. He couldn't change the situation nor did he have an alternative room available for us. He left saying he would report this to management. We had a very bad night at your hotel. Never heard anything of the management...

A very nice experience, with clean and spacious rooms, nice restaurant and bar and very nice landscape. Good internet connection for business purpose. During COVID-19 crisis, it was a safe place to stay.

Very slow and confusing service at the restaurant (I had to wait 1 hour and half for the first plate) and it was not possible to see the bill before paying at the checkout. I asked several time, but no way.

Staff extraordinary. Feeling home the entire stay. Usual place to stay for me when in Luxembourg. I appreciated also the new works being carried out, it will look yet better. The terrasse is second to none.