Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Customer review rating (ALL Rating) 4.8/5 1,080 reviews

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Mercure Luxembourg Kikuoka Golf and Spa - Image 1
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100 Scheierhaff, 5412 CANACH, Luxembourg

Description

Hotel extras

  • Well-being area with heated pool, saunas and jacuzzi.

  • Free parking and charging stations for electric cars

  • Located in an exceptional natural surrounding, 10 minutes from the airport

  • Modular spaces for the success of your events

  • European Ecolabel certified

Our accommodation(s)

Hotel location

Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412 CANACH
Luxembourg

GPS:49.593783, 6.312542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UM SCHEIERHAFF BISTRO AND VIEW

The bistro Um Scheierhaff welcomes you in a green environment to discover a locally inspired cuisine. The chef has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,080 reviews

TripAdvisor Rating  4.5/5  1,112 reviews

Certificate of excellence 2023

Great stay

Customer review rating 4.5/5

Jac W. Business - Confirmed reviews ALL

Friendly people, nice lokation

Dear Jacobus Antonius Petrus, Thank you for taking the time to comment on your stay at Mercure Luxembourg Kikuoka Golf & Spa. We are happy to hear that you enjoyed your experience, especially the environment of our establishment. We are also pleased to know that our staff contributed to your satisfaction. We hope to see you soon for another relaxing stay at Mercure Luxembourg Kikuoka Golf & Spa!

Absolutely terrible do not go here.

TripAdvisor rating 1.0/5

890williamo TripAdvisor review

we came for dinner, we were seen quite quickly and served our very expensive (€13 for a gin) drinks fairly quickly. But our food, just club sandwiches, took over an hour to come, and when they did come the bread was soggy and made with reconstructed turkey slices not even real turkey. For €22 you would expect better than that. but it was an absolutely terrible club sandwich. I do not think I will very be going to the restaurant again. we even asked the waiter, as we noticed that people that had come in after us were getting their food before us and he said everyone is waiting. Then we asked a different waiter who told us the truth that the order never made it to the kitchen...

Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your meal did not live up to your expectations, particularly with regard to service time and the quality. We apologize for the inconvenience. We will review what happened with our team to avoid it happening again in the future. As far as the prices are concerned, we understand your feelings. However, they reflect cost-of-living in Luxembourg, where the cost of living and catering is often higher. We do our utmost to ensure that our prices are in line with these realities, while offering an experience worthy of our establishment. We sincerely hope that you will give us another chance to welcome you under better conditions on your next visit.

Good stay

Customer review rating 4.5/5

Olcay Couples - Confirmed reviews ALL

It was amazing. Staff was friendly and the spa was not crowded. However, the restourant was close. I’ve booked a dinner and we had to figure it out on our own. Waiters did not know that we paid already. However, they still counted the drinks within the 90€ dinner for two. The room was clean and cleaning staff was also nice.

Dear Olcay, Thank you for sharing your experience following your stay at Mercure Luxembourg Kikuoka Golf & Spa. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room and the peaceful atmosphere of our spa. However, we apologize for the inconvenience in the restaurant. We understand how frustrating this was and we will pass on your comments to our team to ensure that this kind of misunderstanding does not happen again. We look forward to welcoming you back and providing you with an even more enjoyable experience.

Peacefully located in a beautiful area.

Customer review rating 4.5/5

Yves L. Business - Confirmed reviews ALL

very good

Dear Yves, Thank you very much for sharing your review following your stay at Mercure Luxembourg Kikuoka Golf & Spa. We are delighted that you enjoyed the peaceful surroundings of our establishment. We have taken note of your comments concerning breakfast and will pass them on to the relevant team in order to improve this service. Your satisfaction is our priority, and we look forward to welcoming you back soon.

Exceptional Staff

Customer review rating 5.0/5

Don J. Business - Confirmed reviews ALL

All the staff were great but in particular I was setting up a complex simulation for an event the next day (September 5th) and one of the gentlemen on staff, I should remember this name as I knew it, but I don't right now. Offered to help and spent so much time with me to make sure the simulation and ALL THE DETAILS WERE RIGHT! He was going on a brief 2 or 3 day vacation the next day, and I couldn't believe that he wouldn't leave until I was comfortable and would know that the details, A LOT OF THEM, were right. Please pass on my sincere gratitude to him. A wonderful person and a true professional who went above and beyond. Merci!!

Dear Mr J., Thank you for this very kind review after your stay at Mercure Luxembourg Kikuoka Golf & Spa. We are happy that your stay went better than expected and we will make sure to share your coments with Lautaro. He will be very happy to hear that he played a great role in the success of your event. We hope to have the pleasure to welcome you again soon, Best regards, Ricardo Duarte Front Office Manager

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Other web-users rate our hotel

  • 304 reviews 9.1/10 Location
  • 503 reviews 8.6/10 Room
  • 554 reviews 9.3/10 Service
  • 10 reviews 9.2/10 WiFi
  • 335 reviews 8.5/10 Comfort
  • 268 reviews 9.3/10 Wellness Area
  • 256 reviews 7.6/10 Breakfast
  • 186 reviews 8.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.