Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Everything was great except the fridge was broken. They took it out but they let it sit there in my room which was super dirty and moreover, someone came into my room without my concent???? To see the fridge because the fridge was moved. Why didn’t they took it out or why did they come into my room like that.???

Pool is great for a family. The room unfortunately had a very strong cigarette smell. Also, the restaurant was not open even though I was told when booking that it would be open so instead of the expected nice dinner we ended up having burgers in the bar.

Our stay was very nice. We enjoyed the view on the Golf course from the comfortable and well designed duplex room. Unfortunately, the current pandemic did not allow us to attend the restaurant, but the room service was very correct (for breakfasts and dinners). My wide could enjoy the SPA and the swimming pool and she appreciated it, additionally with the view from there again. The employees have been very nice and competent at all levels. I rated 8, it would have been 9 without the limited access due to the COVID-19, that you cannot control of course.

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We were in a suite and the room was old-fashioned. A renovation would be welcome. Staff were friendly.

Hotel is nicely located. Rooms are spacious, which helps a lot when you have breakfast and dinner in your room. Meals served are good and correctly priced. However, it is hard to understand why a secon coffee for breakfast is at an extra price.

very relaxing and despite Covid all well organised and great customer service experience.

friendly, helpful and efficient staff, pleasant spa, room good and clean. small consideration, the menu for dinner is very limited

I love the calmness of this hotel and the amenities: small pool, 'integrated' jacuzzi, nice fitness room. Lovely 'keeping' ladies in the Spa area. Location even more quiet during Covid :) Great also is the option to play golf. So we could train 4-5 hours a day, then wonderful relaxing view on the golf course from our room. Just perfect, also the room service. What could be improved: - Restaurant: do not always pick up the phone - Restaurant: menu should include more child friendly dishes, like Spaghetti Carbonara and Schnitzel - Reception: staff sometimes contradict each other, level of (good) service should be streamlined - Reception: do not always keep their promise (e.g. to call back) About the two last points: But ok, this is a 4 star and not 5 star hotel. And: ALL staff at the reception are extremely friendly and willing to help. All points here. I just love it and will always come back! And I will not spread the word too much, because so far I could always book a nice room at short notice. THANK YOU.

A very nice experience, with clean and spacious rooms, nice restaurant and bar and very nice landscape. Good internet connection for business purpose. During COVID-19 crisis, it was a safe place to stay.

Very slow and confusing service at the restaurant (I had to wait 1 hour and half for the first plate) and it was not possible to see the bill before paying at the checkout. I asked several time, but no way.

Staff extraordinary. Feeling home the entire stay. Usual place to stay for me when in Luxembourg. I appreciated also the new works being carried out, it will look yet better. The terrasse is second to none.

In general this was a very pleasant stay. Especially, the large family rooms were good for us travelling as a family and so were the large pool area which was very clean and with nice changeing rooms as well. It was open with restrictions to the number of people in the pool due to COVID-19 precautions but this was not a problem at all. The location of the hotel is quite far out in the country so a car is needed. The free parking there is appreciated, so this is good. This location also means that you will need to use the hotel restaurant if you do not want to drive far away to find a restaurant for dinner. The restaurant is decent but we found the service rather slow with long waiting times. Maybe du to Covid-19? But the restaurant was in function. We had half-pension at the hotel and this includes a three course menu. You can select a few things from the menu to include, but there is only a few options - so if you stay there for more than two nights you will have to have the same dish several times. And if your do not eat/like anything then your choices are even more restricted. The half-pension, however, was a good and fair deal but it is recommended that the hotel consider to include other options for the half-pension or make it possible to pay a little extra to get additional choices from the menu. It did not seemed to be so flexibile. We had a long discussions on the first evening as we would like to replace one of the main courses with a clubsandwich to our kids. The clubsandwich was cheaper than the main course we could select, and we were after some discussions allowed to replace the main course in the half-pension with the clubsandwich. This could have been solved more easily. The breakfast was organised with some Covid-19 restrictions which means that every thing in the buffet were in small portions so you could pick up a small bread basket a little box of cheese and so on. This was fine and the breakfast was good. The down side was, that you could not pick up coffee yourself and we therefore waited a long time for coffee. It seems like they were too few to serve the few guests with coffee. Maybe another solution is needed here. After all, this was a very pleasant stay with small needed improvements in terms of a more attentive service in the restaurant.

I think it is one of the best hotel in Luxembourg! Very nice location, far from the city, only forest and golf fields around! Very good running routes. Good gym! Unfortunately Spa was closed and breakfast was not full option (because of corona measures), but in this hard time everything was very well organised! Staff was very friendly! Thank you very much, I will back again!

Hotel very well located in a beautiful area. Spa et equipment are great and very clean. Employees friendly. Not far from the Mossele and Luxembourg city. Hotel quiet and ideal for a week end in couple.