Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Very slow and confusing service at the restaurant (I had to wait 1 hour and half for the first plate) and it was not possible to see the bill before paying at the checkout. I asked several time, but no way.

Two problems : 1) At the checkout, I have first to pay, and only afterward I was allowed to see the bill. I was quite surprised, but the person at the desk simply told me you have to pay first. I was with my family and I simply paid but I never saw this procedure in any hotel 2) We waited for 1 hour and a half to be served at the restaurant. The starter and main dishes arrived in a scattered way. No excuse.

It was nice to stay in the hotel, nice personnel which was focused on the All Safe procedures.

We stayed in the hotel for 2 nights in a room with mezzanine level. We had 2 children with us. The aim was to relax in a nice calm area, do lots of swimming in the swimming pool and have nice meals. All this was met - the pool was lovely and surprisingly empty most of the time and the restaurant was good with great views and good food. The staff were very friendly and helpful everywhere in the whole hotel. However, there were some drawbacks. The sleeping arrangements could have been better. We arrived with 2 children who were given one very large and extremely thick duvet to share between them, this in a time when the temperatures didn't go below 20 at night. Naturally this duvet could not be used and the first night was spent largely sleepless, as there were no alternatives. For the 2nd night we managed to ask for a thinner cover and were initially given one so I had to ask for another one which was given to us, but with no sheets around it. The sofa bed was creaky and not terribly comfortable. The room was mostly quite clean, but the carpet had stains on it and could do with a deep clean. The restaurant was very busy on the 1st night, it seems that the management was caught out not expecting this - there wasn't enough staff and the ones working were clearly struggling. To compensate for a long wait, we were given free dessert which we appreciated and also the following days the staff were very efficient and helpful. Overall, despite all the above, we enjoyed our visit and would consider coming back given the few shortcomings were improved upon!

Everything was good except the fact that when we checked in nobody told us we have to ask if we wanted our room to be cleaned. In overall the check in and check out were quite a bad experience because the person didn’t care at all.

Staff extraordinary. Feeling home the entire stay. Usual place to stay for me when in Luxembourg. I appreciated also the new works being carried out, it will look yet better. The terrasse is second to none.

We were extremely satisfied with everything. The suite was spacious. The children loved the pool.

As always we had a very good stay at Kikuoka and much to our surprise the wellness and pool were opened, contrary to what it said on our confirmation. Thank you!

Was a pleasure to return back to the Hotel following the corona virus outbreak, from the director Alex to all the staff in reception, the restauraunt (Manuel, Karim,Alban, Ricardo,Lorraine, Miguel, Diana to name a few), the stay was exceptional and felt like returning back to my second home. The attention to detail in ensuring the corona virus was being managed very well was clearly visible and provided a strong feeling of being a secure environment for the guest. Service standard remained exceptional as I have previously experienced. Always a pleasure to return to this peaceful haven in Luxembourg. Many thanks.

as above

Perfect stay for the weekend on country side, also when you don’t play golf

In general this was a very pleasant stay. Especially, the large family rooms were good for us travelling as a family and so were the large pool area which was very clean and with nice changeing rooms as well. It was open with restrictions to the number of people in the pool due to COVID-19 precautions but this was not a problem at all. The location of the hotel is quite far out in the country so a car is needed. The free parking there is appreciated, so this is good. This location also means that you will need to use the hotel restaurant if you do not want to drive far away to find a restaurant for dinner. The restaurant is decent but we found the service rather slow with long waiting times. Maybe du to Covid-19? But the restaurant was in function. We had half-pension at the hotel and this includes a three course menu. You can select a few things from the menu to include, but there is only a few options - so if you stay there for more than two nights you will have to have the same dish several times. And if your do not eat/like anything then your choices are even more restricted. The half-pension, however, was a good and fair deal but it is recommended that the hotel consider to include other options for the half-pension or make it possible to pay a little extra to get additional choices from the menu. It did not seemed to be so flexibile. We had a long discussions on the first evening as we would like to replace one of the main courses with a clubsandwich to our kids. The clubsandwich was cheaper than the main course we could select, and we were after some discussions allowed to replace the main course in the half-pension with the clubsandwich. This could have been solved more easily. The breakfast was organised with some Covid-19 restrictions which means that every thing in the buffet were in small portions so you could pick up a small bread basket a little box of cheese and so on. This was fine and the breakfast was good. The down side was, that you could not pick up coffee yourself and we therefore waited a long time for coffee. It seems like they were too few to serve the few guests with coffee. Maybe another solution is needed here. After all, this was a very pleasant stay with small needed improvements in terms of a more attentive service in the restaurant.

I think it is one of the best hotel in Luxembourg! Very nice location, far from the city, only forest and golf fields around! Very good running routes. Good gym! Unfortunately Spa was closed and breakfast was not full option (because of corona measures), but in this hard time everything was very well organised! Staff was very friendly! Thank you very much, I will back again!

Very nice location, with good facilities, but old rooms. The interieur of the rooms needs to have a refreshment!

Overnight stopover from Germany to UK