Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Customer review rating (ALL Rating) 4.8/5 893 reviews

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100 Scheierhaff, 5412 CANACH, Luxembourg

Description

Hotel extras

  • Well-being area with heated pool, saunas and jacuzzi.

  • Charging stations for electric cars and free parking

  • Located in an exceptional natural surrounding, 10 minutes from the airport

  • Modular spaces for the success of your events

  • European Ecolabel certified

Our accommodation(s)

Hotel location

Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412 CANACH
Luxembourg

GPS:49.593783, 6.312542

Telephone
Fax +35200/00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UM SCHEIERHAFF BISTRO AND VIEW

The bistro Um Scheierhaff welcomes you in a green environment to discover a locally inspired cuisine. The chef has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  893 reviews

Customer review rating 3.0/5

Arthur V. Business - Confirmed reviews ALL

Rooms were too hot, AC not working

Dear Arthur, Thank you for taking the time to share your experience. We are delighted to read that you enjoyed the comfort of our rooms. Regarding the temperature, we would like to point out that during the winter period, and particularly at the beginning of March, the air conditioning is not activated in line with our European Ecolabel and in keeping with the season. However, our rooms are equipped with windows that can be opened to allow our guests to ventilate and adjust the temperature to their liking during the winter. We apologize for any inconvenience this may have caused. Please do not hesitate to contact our reception if this type of problem occurs again. We hope to have the pleasure of welcoming you back to the Mercure Luxembourg Kikuoka Golf & Spa.

Customer review rating 4.0/5

Joost L. Families - Confirmed reviews ALL

Although the weather was not too good and the golf course was flooded, we enjoyed our stay at the Mercure Golf and Spa. We needed a break and we got one ;-)

Dear Joost, Thank you for your great review! We are pleased to read that you had the break and relaxing moment you were expected. We hope to welcome you again on a sunny time!

Customer review rating 4.5/5

Robrecht D. Business - Confirmed reviews ALL

As a regular guest, I really like the Kikuoka facility as it also has a wellness facility, which is still open after the working hours. I was disappointed that the heating of the sauna was already turned off at 20:25 in the evening, wheras it states that it remains open till 21:00.. After a long day of work, travelling, ... the wellness facility delivers relaxation, and I'm really keen on this. Thx

Dear Robrecht, Thank you for taking the time to share your experience and for your loyalty as a regular customer. We are delighted to hear that you particularly enjoy our wellness area, especially its after-hours opening, and that it provides you with a truly relaxing break after a day of work or travel. However, we are sincerely sorry to hear that the sauna was already turned off at 8:25 p.m., even though it is advertised as being open until 9:00 p.m. This is not the level of service we wish to offer. Your comment has been forwarded to the relevant team to ensure that this does not happen again. We hope to have the pleasure of welcoming you back very soon at Mercure Luxembourg Kikuoka Golf & Spa, for an experience that fully meets your expectations.

Customer review rating 4.0/5

Erin Y. Families - Confirmed reviews ALL

This is the third time we’ve stayed here, and now for the first time with my in-laws for New Year’s. We stayed for 4 nights. The previous two times we were very satisfied. This time a little less. On New Year’s Eve, I fell down the stairs and ended up with painful, swollen knees and an ankle. This happened after the New Year’s dinner, 1 hour before New Year. My husband was able to get some ice from the restaurant, but unfortunately only in a napkin. There was no ice pack or even a plastic bag available anywhere in the hotel. The reception didn’t know, and the restaurant said they only had napkins. I think having an ice pack is the least a hotel should provide.

Dear Erin, Thank you for taking the time to share your experience at Mercure Luxembourg Kikuoka Golf & Spa and for trusting us with your New Year's Eve stay for the third time at our establishment. We are sincerely sorry to hear about the incident on the stairs and the discomfort it may have caused you. We apologize for not having ice packs available in the hotel at that time. We fully understand that this did not allow us to provide the level of care you would have expected and regret the inconvenience caused. Regarding the lack of plastic bags, we would like to point out that our establishment, like all Accor hotels, is committed to a zero-plastic policy. This policy explains why our teams were unable to provide you with a plastic bag and had to offer an alternative solution with the means available, in the interests of environmental responsibility. We regret that this situation impacted your experience, especially since your previous stays had been entirely satisfactory. Your feedback has been shared with our teams in order to improve our procedures and better anticipate this type of situation in the future. We hope to have the pleasure of welcoming you back and offering you an experience that fully meets your expectations!

Customer review rating 4.5/5

Renaud C. Business - Confirmed reviews ALL

Very calm and clean hotel

Dear Renaud, Thank you for your kind feedback regarding your stay at our hotel. We are pleased to hear that you found our establishment calm and clean, as we strive to provide a serene environment for our guests. Your satisfaction is our priority. We hope to see you soon for another ralaxing moment at Mercure Luxembourg Kikuoka Golf and Spa!

Other web-users rate our hotel

  • 254 reviews 9.1/10 Location
  • 408 reviews 8.1/10 Room
  • 508 reviews 9.3/10 Service
  • 6 reviews 9.3/10 WiFi
  • 254 reviews 9.1/10 Wellness Area
  • 254 reviews 8.2/10 Comfort
  • 206 reviews 7.8/10 Breakfast
  • 152 reviews 8.9/10 Cleanliness

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