Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Customer review rating (ALL Rating) 4.8/5 1,102 reviews

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100 Scheierhaff, 5412 CANACH, Luxembourg

Description

Hotel extras

  • Well-being area with heated pool, saunas and jacuzzi.

  • Free parking and charging stations for electric cars

  • Located in an exceptional natural surrounding, 10 minutes from the airport

  • Modular spaces for the success of your events

  • European Ecolabel certified

Our accommodation(s)

Hotel location

Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412 CANACH
Luxembourg

GPS:49.593783, 6.312542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UM SCHEIERHAFF BISTRO AND VIEW

The bistro Um Scheierhaff welcomes you in a green environment to discover a locally inspired cuisine. The chef has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,102 reviews

TripAdvisor Rating  4.5/5  1,113 reviews

Certificate of excellence 2023

Great hotel!

Customer review rating 5.0/5

Jami J. Families - Confirmed reviews ALL

Great hotel - very accommodating to our family. The restaurant was great and breakfast had a lot of selection. The area was beautiful - we only stayed one night but we were wishing we had stayed longer to utilize more of the facilities!

Dear Jamilyn, Thank you for taking the time to rate your experience at Mercure Luxembourg Kikuoka Golf & Spa. We are delighted to hear that you enjoyed your family stay with us. Your mention of our restaurant and breakfast was particularly touching, as were your compliments on the hotel's beautiful surroundings. We look forward to welcoming you back soon for an even more complete and enjoyable experience!

The hotel and spa experience was underwhelming, with limited amenities and mediocre service.

Customer review rating 2.0/5

Margaux Couples - Confirmed reviews ALL

I am writing to share feedback on our recent stay with you, during which we encountered a few issues that impacted our experience. Firstly, we had requested in advance a bottle of champagne and birthday wishes in the room to celebrate a special occasion. Unfortunately, these arrangements were not prepared upon our arrival, which was disappointing. Additionally, we were looking forward to using the spa, but upon arriving at 9am, we found that the sauna and Hammam were both cold and not functioning properly. Moreover, the spa area was very noisy due to the presence of children, which affected our ability to relax. Given these issues, we felt that the hotel and spa experience did not meet the standards we expected, and we rated our stay a 4/10 as a result. We hope you will consider this feedback to improve future guest experiences. Thank you.

Dear V., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Luxembourg Kikuoka Golf & Spa. We are truly sorry to hear that your experience did not live up to your expectations and apologize for any inconvenience. Regarding your specific request to celebrate a special occasion, we deeply regret that this was not honored as planned. We will do our utmost to ensure that this type of situation does not recur. As for the spa area, we are sorry that the sauna and steam room were not operational on your arrival. This type of incident is exceptional, but we understand how it may have affected your experience. We also take into account your comments about the noisy atmosphere and the impact this may have had on your moment of relaxation. Your feedback is very important to us, and please be assured that it will be passed on to the relevant teams in order to improve our services. We sincerely hope that you will give us the opportunity to welcome you again and offer you an experience that lives up to your expectations.

Beautiful countryside

Customer review rating 5.0/5

Adriana Families - Confirmed reviews ALL

The manager was very accommodating and understanding when we missed our connecting flight and were delayed by a day. Our room was clean and larger than we anticipated, with a great view of the golf course. The restaurant’s menu, though not extensive, had very good dishes. The drink menu was also good. We were there 7 days and got to try most of the items on the menu. All were very good! Breakfast also had good options and everything was fresh. The service throughout was excellent. My only complaint is that the gym doors were locked at 9pm. Our days in the city were long and it became stressful to try to make it back before the gym doors locked, or have to miss dinner to be able to workout. Most hotels these days have their gym open 24/7. I chose this hotel because it had a gym but I didn’t get the benefit of the facility every night as I planned.

Dear Adriana, Thank you very much for your detailed and positive feedback. We are delighted to hear that you appreciated the cleanliness and size of your room, the superb view of the golf course, and the quality of our cuisine and breakfast. Your compliments about our team also mean a great deal to us. We're sorry to hear of your frustration regarding access to the gym. For your information, it is actually possible to access it 24/7, on request a the reception, and this information is communicated via the QR code available in the room. We regret that this was not made clear, and we will make sure to reinforce this communication in the future to avoid this type of misunderstanding. We look forward to welcoming you back for an equally enjoyable stay, where you can take full advantage of all our facilities.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

staff very friendly and clean rooms

Dear Denys R., Thank you for taking the time to rate your experience! We're delighted to hear that the friendliness of our staff and the cleanliness of our rooms helped make your stay a pleasant one. We look forward to welcoming you back soon for an equally positive experience!

Very restfull stay and enjoyable experience in this hotel

Customer review rating 5.0/5

Xavier M. Couples - Confirmed reviews ALL

We have really appreciated our stay at this hotel where we have spent the long week end of the 11th of Nov 2024. We have really appreciated all service provided by this hotel : Running track for a 5km run in the morning, Swimming pool, sauna, Hammam, restaurent and bar without forgeting the beautiful location and cherry on the cake the ability to refill my EV car with not need to waist time on the road.

Dear Xavier, Thank you very much for your feedback! We are delighted to that you made the most of your stay and all the services on offer, from the services, from the morning running track to the wellness facilities and our our restaurant and bar. We are delighted that our location, surrounded by nature, has been a pleasant place to recharge your batteries, and that the added to your comfort. We look forward to welcome you back for more moments of relaxation and activity!

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Other web-users rate our hotel

  • 300 reviews 8.9/10 Location
  • 506 reviews 8.5/10 Room
  • 578 reviews 9.4/10 Service
  • 9 reviews 8.7/10 WiFi
  • 333 reviews 8.6/10 Comfort
  • 278 reviews 9/10 Wellness Area
  • 264 reviews 7.9/10 Breakfast
  • 194 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.