Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Customer review rating 4.6/5 3,698 reviews

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Hotel Mercure Luxembourg Kikuoka Golf and Spa
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Hotel extras

  • Well-being area with heated pool, saunas and jacuzzi.

  • Free WIFI and free parking

  • Located in an exceptional natural surrounding

  • Modular spaces for the success of your events

  • 10 minutes from the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centrePaying
  • Well-being
  • GolfPaying
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hotel Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412
canach
luxembourg

Tel: +352263541

Fax: (+352)26354444

Check-in from 14h00

Check out up to 12h00

  • By plane

    LUXEMBOURG FINDEL At 15km / 9.32 miles

  • By plane

    NANCY METZ LORRAINE AIRPORT At 80km / 49.71 miles

  • By plane

    ZAVENTEM AIRPORT At 220km / 136.71 miles

  • By car

    EXIT N11 NIEDERANVEN At 7km / 4.35 miles

  • By car

    EXIT N7 SANDWEILER At 7km / 4.35 miles

  • By train

    LUXEMBOURG RAILWAY STATION At 19km / 11.81 miles

  • By train

    OETRANGE/SANDWEILER At 2km / 1.24 miles

GPS :49.593783, 6.312542

Our accommodation(s)

The hotel offers 59 spacious and comfortable rooms, 14 duplex rooms, 2 suites and 1 apartment. All rooms are fully equipped and offer views of the golf course or the surrounding nature. Modern bathroom with walk-in shower or bathtub.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Golf view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Forest view, Golf view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 60 / 646 sq ft
  • Views: Golf view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

Um Scheierhaff - Bistro & View

Type of cuisine: Bistro

The bistro "Um Scheierhaff" welcomes you in a green environment to discover a locally-inspired cuisine. The chef Michaël Bastin has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR "EAGLE"

Non contractual photo

In a "club house" atmosphere, treat yourself to a break at the Eagle bar, ideal for a business meeting, an aperitif with friends or a family moment. For small appetites, our "Green Best Sellers" menu will delight young and old.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 286

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel Mercure Luxembourg Kikuoka Golf and Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,698 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,003 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Average hotel and golf club charging above average prices

Customer review rating 4.6/5

Mr S. Business - 20/09/2020 Confirmed reviews ALL

Considering the money I paid for two weeks at the hotel, I still had to ask to have my doom cleaned at reception. The new restaurant was chaos at best with to few staff on duty. I used the bery expensive business rooms on four occasions and we were served left over breakfast food in croissants and pano chocolate. The WiFi is very poor and drops signal on a regular basis. Overall not value for money and feel I was over charged for the service provided.

Dear Thomas S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Good stay

Customer review rating 4.6/5

Hans-joachim Couples - 16/09/2020 Confirmed reviews ALL

Pleasant hotel, quiet, friendly service, large room

Very good

Customer review rating 4.6/5

Lazar O. Families - 10/09/2020 Confirmed reviews ALL

Perfect

Dear Lazar O., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice stay

Customer review rating 4.6/5

Criqueliere Families - 09/09/2020 Confirmed reviews ALL

despite covid measures, globally our stay was a nice experience.

Dear Criqueliere D., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Super Hotel

Customer review rating 4.6/5

Stefaan W. Families - 02/09/2020 Confirmed reviews ALL

Fantastic warm welcome from reception and good help with our questions. The location is top and room amazing ( we took a duplex ). Breakfast was great and here again the service was top. The pool and Jacuzzi area was very clean and enjoyable. We will be BACK!!!

Dear Stefaan W., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Nice location and rooms but poor service

TripAdvisor rating 4.5/5

cosmaantonio 29/08/2020 TripAdvisor review

Very slow and confusing service at the restaurant (I had to wait 1 hour and half for the first plate) and it was not possible to see the bill before paying at the checkout. I asked several time, but no way.

Dear cosmaantonio, We thank you for taking the time to share with us your experience at Mercure Luxembourg Kikuoka Golf & Spa. We are delighted that our hotel met your expectations but regret that you had not a very pleasant time in our restaurant. Please be reassured that your comments will be transfered to our teams. We hope to welcome you again

Nice hotel but confused service

Customer review rating 4.6/5

Antonio Families - 28/08/2020 Confirmed reviews ALL

Two problems : 1) At the checkout, I have first to pay, and only afterward I was allowed to see the bill. I was quite surprised, but the person at the desk simply told me you have to pay first. I was with my family and I simply paid but I never saw this procedure in any hotel 2) We waited for 1 hour and a half to be served at the restaurant. The starter and main dishes arrived in a scattered way. No excuse.

Dear Antonio C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Very nice stay, we really felt safe!

Customer review rating 4.6/5

Daisy Families - 20/08/2020 Confirmed reviews ALL

It was nice to stay in the hotel, nice personnel which was focused on the All Safe procedures.

Dear Daisy S., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager
Customer review rating 4.6/5

Klaarika F. Families - 17/08/2020 Confirmed reviews ALL

We stayed in the hotel for 2 nights in a room with mezzanine level. We had 2 children with us. The aim was to relax in a nice calm area, do lots of swimming in the swimming pool and have nice meals. All this was met - the pool was lovely and surprisingly empty most of the time and the restaurant was good with great views and good food. The staff were very friendly and helpful everywhere in the whole hotel. However, there were some drawbacks. The sleeping arrangements could have been better. We arrived with 2 children who were given one very large and extremely thick duvet to share between them, this in a time when the temperatures didn't go below 20 at night. Naturally this duvet could not be used and the first night was spent largely sleepless, as there were no alternatives. For the 2nd night we managed to ask for a thinner cover and were initially given one so I had to ask for another one which was given to us, but with no sheets around it. The sofa bed was creaky and not terribly comfortable. The room was mostly quite clean, but the carpet had stains on it and could do with a deep clean. The restaurant was very busy on the 1st night, it seems that the management was caught out not expecting this - there wasn't enough staff and the ones working were clearly struggling. To compensate for a long wait, we were given free dessert which we appreciated and also the following days the staff were very efficient and helpful. Overall, despite all the above, we enjoyed our visit and would consider coming back given the few shortcomings were improved upon!

Dear Klaarika F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Well located, peaceful

Customer review rating 4.6/5

Redouan T. Couples - 11/08/2020 Confirmed reviews ALL

Everything was good except the fact that when we checked in nobody told us we have to ask if we wanted our room to be cleaned. In overall the check in and check out were quite a bad experience because the person didn’t care at all.

Dear Redouan T., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

As usual

TripAdvisor rating 4.5/5

LightPacker269937 10/08/2020 TripAdvisor review

Staff extraordinary. Feeling home the entire stay. Usual place to stay for me when in Luxembourg. I appreciated also the new works being carried out, it will look yet better. The terrasse is second to none.

Dear LightPacker269937, We thank you for your loyalty and are delighted to read that you had a new wonderful stay at Mercure Luxembourg Kikuoka Golf & Spa. We cannot wiat to welcome you in our new restaurant and lounge area very soon!

Excellent stay

Customer review rating 4.6/5

Pavlina Families - 04/08/2020 Confirmed reviews ALL

We were extremely satisfied with everything. The suite was spacious. The children loved the pool.

Dear Pavlina G., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

again wonderful

Customer review rating 4.6/5

Eelco Families - 02/08/2020 Confirmed reviews ALL

As always we had a very good stay at Kikuoka and much to our surprise the wellness and pool were opened, contrary to what it said on our confirmation. Thank you!

Dear Eelco D., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Visit after some months - Like comming Home

Customer review rating 4.6/5

Noel B. Business - 28/07/2020 Confirmed reviews ALL

Was a pleasure to return back to the Hotel following the corona virus outbreak, from the director Alex to all the staff in reception, the restauraunt (Manuel, Karim,Alban, Ricardo,Lorraine, Miguel, Diana to name a few), the stay was exceptional and felt like returning back to my second home. The attention to detail in ensuring the corona virus was being managed very well was clearly visible and provided a strong feeling of being a secure environment for the guest. Service standard remained exceptional as I have previously experienced. Always a pleasure to return to this peaceful haven in Luxembourg. Many thanks.

Dear noel B., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Excellent service, very good menu and quality surroundings

Customer review rating 4.6/5

Mr S. Business - 23/07/2020 Confirmed reviews ALL

as above

Dear david S., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Perfect stay

Customer review rating 4.6/5

Erwinnw Families - 21/07/2020 Confirmed reviews ALL

Perfect stay for the weekend on country side, also when you don’t play golf

Dear Erwin N., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Nice hotel with large family rooms and large pool area

TripAdvisor rating 4.5/5

jesperhvassschmidt 14/07/2020 TripAdvisor review

In general this was a very pleasant stay. Especially, the large family rooms were good for us travelling as a family and so were the large pool area which was very clean and with nice changeing rooms as well. It was open with restrictions to the number of people in the pool due to COVID-19 precautions but this was not a problem at all. The location of the hotel is quite far out in the country so a car is needed. The free parking there is appreciated, so this is good. This location also means that you will need to use the hotel restaurant if you do not want to drive far away to find a restaurant for dinner. The restaurant is decent but we found the service rather slow with long waiting times. Maybe du to Covid-19? But the restaurant was in function. We had half-pension at the hotel and this includes a three course menu. You can select a few things from the menu to include, but there is only a few options - so if you stay there for more than two nights you will have to have the same dish several times. And if your do not eat/like anything then your choices are even more restricted. The half-pension, however, was a good and fair deal but it is recommended that the hotel consider to include other options for the half-pension or make it possible to pay a little extra to get additional choices from the menu. It did not seemed to be so flexibile. We had a long discussions on the first evening as we would like to replace one of the main courses with a clubsandwich to our kids. The clubsandwich was cheaper than the main course we could select, and we were after some discussions allowed to replace the main course in the half-pension with the clubsandwich. This could have been solved more easily. The breakfast was organised with some Covid-19 restrictions which means that every thing in the buffet were in small portions so you could pick up a small bread basket a little box of cheese and so on. This was fine and the breakfast was good. The down side was, that you could not pick up coffee yourself and we therefore waited a long time for coffee. It seems like they were too few to serve the few guests with coffee. Maybe another solution is needed here. After all, this was a very pleasant stay with small needed improvements in terms of a more attentive service in the restaurant.

Dear jesperhvassschmidt, We thank you for sharing with us in details your stay at Mercure Luxembourg Kikuoka Golf & Spa. Your comments always help us to improve our services. We are delighted to read that you have appreciated your experience with us as well as our facilities: family bedroom, free car park, swimming pool etc. We take good note of your comments regarding our halfboard offer and will discuss internally in order to suggest you a more flexible offer. We hope to welcome you again soon!

One of the best hotel in Luxembourg

TripAdvisor rating 4.5/5

ibelenkov Business - 12/07/2020 TripAdvisor review

I think it is one of the best hotel in Luxembourg! Very nice location, far from the city, only forest and golf fields around! Very good running routes. Good gym! Unfortunately Spa was closed and breakfast was not full option (because of corona measures), but in this hard time everything was very well organised! Staff was very friendly! Thank you very much, I will back again!

Nice location, but old rooms

Customer review rating 4.6/5

Er Couples - 08/03/2020 Confirmed reviews ALL

Very nice location, with good facilities, but old rooms. The interieur of the rooms needs to have a refreshment!

Dear Christian Elwin R., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Fantastic value

Customer review rating 4.6/5

Richard Families - 25/02/2020 Confirmed reviews ALL

Overnight stopover from Germany to UK

Dear Richard F., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

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