Hotel Mercure Luxembourg Kikuoka Golf and Spa 4 stars

Customer review rating 4.6/5 3,898 reviews

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Hotel Mercure Luxembourg Kikuoka Golf and Spa
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+ 20 Services

Hotel extras

  • Well-being area with heated pool, saunas and jacuzzi.

  • Free WIFI and free parking

  • Located in an exceptional natural surrounding

  • Modular spaces for the success of your events

  • 10 minutes from the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • GolfPaying
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hotel Mercure Luxembourg Kikuoka Golf and Spa

100 Scheierhaff
5412 canach
luxembourg

Tel: +352263541

Fax: (+352)26354444

Check-in from 14h00

Check out up to 12h00

  • By plane

    LUXEMBOURG FINDEL At 15km / 9.32 miles

  • By plane

    NANCY METZ LORRAINE AIRPORT At 80km / 49.71 miles

  • By plane

    ZAVENTEM AIRPORT At 220km / 136.71 miles

  • By car

    EXIT N11 NIEDERANVEN At 7km / 4.35 miles

  • By car

    EXIT N7 SANDWEILER At 7km / 4.35 miles

  • By train

    LUXEMBOURG RAILWAY STATION At 19km / 11.81 miles

  • By train

    OETRANGE/SANDWEILER At 2km / 1.24 miles

GPS :49.593783, 6.312542

Our accommodation(s)

The hotel offers 59 spacious and comfortable rooms, 14 duplex rooms, 2 suites and 1 apartment. All rooms are fully equipped and offer views of the golf course or the surrounding nature. Modern bathroom with walk-in shower or bathtub.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Golf view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Forest view, Golf view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 60 / 646 sq ft
  • Views: Golf view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

Um Scheierhaff - Bistro & View

Type of cuisine: Bistro

The bistro "Um Scheierhaff" welcomes you in a green environment to discover a locally-inspired cuisine. The chef Michaël Bastin has selected for you the best of our regional products to guarantee you freshness and quality through a seasonal menu.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR "EAGLE"

Non contractual photo

In a "club house" atmosphere, treat yourself to a break at the Eagle bar, ideal for a business meeting, an aperitif with friends or a family moment. For small appetites, our "Green Best Sellers" menu will delight young and old.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 286

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel Mercure Luxembourg Kikuoka Golf and Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,898 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,022 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Feels welcomed

Customer review rating 4.5/5

Olivier Families - 09/04/2021 Confirmed reviews ALL

Even if you are less than 5 km away from where we live, it was a mini adventure for us and the kids during their vacation. We really enjoyed the place and we were very well treated. I just had some chocolate marks inside my mug in the morning for breakfast, which was not nice but can (but should not) happen and took me 2 mins to clean. Other than that, just perfect. But you might not want to share this on your platform.

Great stay, everything perfect

Customer review rating 4.5/5

Sacha Solo - 08/04/2021 Confirmed reviews ALL

I stayed at the Kikuoka Golf & Spa Canach for one day and was especially interested in spending some time at the spa whoch has been renovated recently. Unfortunately the weather was ugly the day I was there, nevertheless I did a long walk on the golf and enjoyed the silence and the sound of nature. The location of the golf/hotel is fantastic, excellent for a little espace/retreat. Because of Covid rules you have to book you slot for the spa in advance and in fact I had the spa for myself, great. Generally the hotel has very well implemented Covid measures everywhere. I ordered dinner at my room from the new restaurant «Um Scheierhaff» and after 10 to 15 minutes someone was already knocking at the door. I can recommend Kikuoka for everyone, for golfers of course but also for those who need some selfcare time to enjoy peace and quiet. Also, the hole staff was really friendly and courteous and also funny.

Good stay

Customer review rating 4.5/5

Robert S. Couples - 30/03/2021 Confirmed reviews ALL

Very nice stay although there are constraints because of the Covid19 crisis. Staff was very helpful and friendly. The room (suite) was very clean and quite comfortable.

Dear Robert S., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Friendly and responsive staff

Customer review rating 5.0/5

Julia Couples - 20/02/2021 Confirmed reviews ALL

We had a wonderful stay. Thank you to a very attentive staff who care and turn a simple stay into a remarkable experience. Special thank you to Lorraine Steiner who helped us with our booking and arranging a pleasant surprise for us upon arrival. Nice ambience even during unusual time with a new restrictions. Beautiful area around for a walk. Peaceful scenery.

Dear Julia I., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Good stay

Customer review rating 4.5/5

V. Business - 13/12/2020 Confirmed reviews ALL

Good stay

Dear Thomas V., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Beautiful place

Customer review rating 3.0/5

Anonymous Couples - 06/12/2020 Confirmed reviews ALL

My experience was not really the best but I can not blame it on the hotel. Covid happened and all the amenities were closed. Sadly never got to experience any of them. That's why I gave it a 6. I plan to come back during summer.

Dear Jolly K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

it could be better

Customer review rating 3.5/5

S Solo - 02/12/2020 Confirmed reviews ALL

I am Platinum member but I did not experience any special welcome or that I was really expected. I was not upgraded to higher category either even if I know that there was a possibility - Mercure internet site showed that there were higher category rooms available and hotel was nearly empty. My room was clean, staff was polite. The temperature in the room was impossible to control, it was chilly and I could not do anything about it, and the same with water - I had an impression that hot water was running at 15 degrees! It was impossible to take a normal shower.

Dear Saulius S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Pleasant stay

TripAdvisor rating 4.0/5

mihais616 26/11/2020 TripAdvisor review

A very nice experience, with clean and spacious rooms, nice restaurant and bar and very nice landscape. Good internet connection for business purpose. During COVID-19 crisis, it was a safe place to stay.

Dear mihais616, A warm thank you for your great review and comments. We are delighted to read that all our procedures in place regarding COVID-19 made you feel safe during your stay at Mercure Luxembourg Kikuoka Golf & Spa! We are also pleased that you have appreciated all our services: clean and spacious bedroom, restaurant, bar, natural surroundings and internet connection. We hope to welcome you again for a future stay.
Customer review rating 4.5/5

Michel D. Couples - 23/11/2020 Confirmed reviews ALL

Very adequate and nice personnel

Dear Michel D., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Enjoyable stay

Customer review rating 4.0/5

M. S. Couples - 23/11/2020 Confirmed reviews ALL

The room was very nice, clean and spacious. The surroundings and the restaurant were very nice, too.

Dear S. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

nice rooms, nature, good food

Customer review rating 4.5/5

O Business - 13/11/2020 Confirmed reviews ALL

overall very good experience. food was great. room as well, Service friendly but needed to ask for new wine glasses , bottle of wine served without letting me taste. breakfast lady was superb friendly as well.

Dear Olivier M., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Great stay

Customer review rating 5.0/5

Y. Families - 13/11/2020 Confirmed reviews ALL

Very accommodating staff and real attention to creating a safe stay in covid times.

Dear Adrian Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager
Customer review rating 4.0/5

Hko Families - 09/11/2020 Confirmed reviews ALL

A lovely hotel, nice staff, the duplex room was really good for us (family). The location is stunning, easy to get to, good parking facilities, excellent breakfast. Wonderful bar and staff. I would like to make some recommendations for improvements. Check in was extremely slow, even if I checked in online beforehand. There was only one member of staff. Check in queue was 40 minutes. I had a text message to say 'your room is ready' but on arrival reception said it's automated and doesn't mean the room is ready. I feel that online check in and text messages like that is really then just a waste of time if not real time. No control in swimming pool area. It was crowded even if it had the max 16 people for covid sign. There were more people there who stayed a long time. We didn't get to use the pool at all, we kept going back to check and it was always full. A member of staff signing guests in and out is needed for that. And max 1 hour per group as 2 hours doesn't leave much time for others to use it. Dinner was appalling. We notified staff before hand that we are vegetarian. There are 2/3 menu items for adults that are vegetarian. One is a slimming salad, one is the foccacia starter with hummus and then the veggie bowl with avodaco and rice. First of all, being vegetarian or vegan doesn't mean one is a on a diet or wants cold food. There was no imagination in that menu whatsoever. For children there were NO vegetarian options. We asked if he could just have pasta and tomato sauce. The waiter said he would have to check if it is possible. Really? For the most simple meal ever! The pasta that arrived was really bad, the sauce was watery and no flavour. My son didn't touch it. The vegetarian bowl was nearly inedible. The avocado was so hard you couldn't cut into it. The rice was good with mango. The rest was just onion. The hummus trio, two were edible and the green one terrible. The focaccia bread were just a few toasted slices. If the chef is so good (as is claimed) why is he not checking the fruit and veg that comes into his kitchen? Any chef would have rejected that avocado. Get online and find some imaginative vegetarian recipes that can quickly be made vegan if necessary. Mac n cheese, every kids favourite! Add kale to it and you have a great meal for adults in winter. Risotto should be a standard option, with a seasonal addition like butternut squash, or pumpkin, or goats cheese or... Roasted vegetables with gratinated potato? Tofu salad bowl or serve it warm with rice and thai flavours? Panini bread baked with cheese a la pizza? Both kids and adults love it. Veggie burger?? Options are endless and easy to make. I'm happy to supply you with recipes. It was a huge let down to eat here and it's such a shame as the wine was great, the bread provided fantastic and the cheese platter at the end was out of this world good. Sort it out as a matter of urgency. The restaurant staff were lovely but they were not particularly on form - getting placements of people wrong, looking at an iPad for placement constantly etc. I'm not sure what was going on with them. They were kind though and our waiter was lovely and spoke many languages. Another improvement would be to provide guests with options for local walks or things to see. We were next to a forest but we didn't know where we could go for a walk. I know it's a golfing hotel but it's also an ideal location for family holidays and kids want to go in the forest, see farm animals, and have fun! It was a bit of guess work to head out with a 4 year old to walk. Just like you have signs for the golf holes you could do 1 or 2 for local walk into the forest, and a little map in the room or something like that. It's not hard to do. Overall a good place to stay, we enjoyed it and would go back if the restaurant would improve. Really, management should send a variety of secret eaters there to try it out. It is that bad.

Nice view from the room

Customer review rating 2.5/5

Anonymous Couples - 27/10/2020 Confirmed reviews ALL

Even though we had a room for one night, we could not get a table in the restaurant for dinner because it was fully booked. The necessity of prior booking wasn't communicated neither on the hotel's website nor in email. We had a club sandwich and hamburger in the hotel bar. Both were very bad quality.

Dear Krisztina S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Relaxing stay, good breakfast

Customer review rating 3.5/5

Anonymous Couples - 25/10/2020 Confirmed reviews ALL

We stayed for 1 night using our €50 vouchers from the Luxembourg government. Room was large and clean. We had twin beds, no rooms available when we booked with a king bed. One small bottle of water in the room plus coffee and tea. Towels were extremely thin and only one pillow per bed. I tried to call housekeeping and reception multiple times for 2 extra pillows with no answers. Breakfast was very good and well organised (with COVID measured in place). No handicap parking which was a pity.

The perfect team!

Customer review rating 4.5/5

Sharon Business - 02/10/2020 Confirmed reviews ALL

Mercure Kikuoka has the best team. Everyone is so focused in granting every guest a good stay. Well done to the whole team!

Dear Sharon L., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. It is great to hear that you had an enjoyable stay with us and i will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have your visit very soon in Mercure Luxembourg Kikuoka Golf & Spa. Sincerely, Ricardo Duarte Front Office Manager

Average hotel and golf club charging above average prices

Customer review rating 2.5/5

Mr S. Business - 20/09/2020 Confirmed reviews ALL

Considering the money I paid for two weeks at the hotel, I still had to ask to have my doom cleaned at reception. The new restaurant was chaos at best with to few staff on duty. I used the bery expensive business rooms on four occasions and we were served left over breakfast food in croissants and pano chocolate. The WiFi is very poor and drops signal on a regular basis. Overall not value for money and feel I was over charged for the service provided.

Dear Thomas S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Luxembourg Kikuoka Golf & Spa. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. For the next stay with us please send me an email, and i prepare your stay personally. Ricardo Duarte Email: h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Duarte Front Office Manager

Good stay

Customer review rating 4.5/5

Hans-joachim Couples - 16/09/2020 Confirmed reviews ALL

Pleasant hotel, quiet, friendly service, large room

Very good

Customer review rating 5.0/5

Lazar O. Families - 10/09/2020 Confirmed reviews ALL

Perfect

Dear Lazar O., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice stay

Customer review rating 4.0/5

Criqueliere Families - 09/09/2020 Confirmed reviews ALL

despite covid measures, globally our stay was a nice experience.

Dear Criqueliere D., We very much appreciate your comments regarding your stay at the Hotel Mercure Luxembourg Kikuoka Golf and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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