Mövenpick Hotel & Apartments Bur Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 1,246 reviews

Mövenpick Hotel & Apartments Bur Dubai - Image 1
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Description

Hotel extras

  • Central location in Bur Dubai, next to Dubai Landmark - Dubai Frame and near the airport

  • Four restaurants and bars plus outdoor shisha lounge, a nightclub and a trendy Korean spa

  • Pool, fitness centre, salon, sauna and steam room

  • Meeting rooms and a ballroom with hydraulic stage

  • Green Globe Certified, Platinum Status, 313 newly renovated rooms, suites and hotel apartments

Our accommodation(s)

Hotel location

Mövenpick Hotel & Apartments Bur Dubai

19th Street Oud Metha, Opposite American Hospital, PO BOX 32733
32733 DUBAI
United Arab Emirates

GPS:25.23384, 55.311714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,246 reviews

TripAdvisor Rating  4.5/5  3,141 reviews

Certificate of excellence 2024

It was very festive and lively.

Customer review rating 5.0/5

Al… Couples - Confirmed reviews ALL

We were pleased and excited to see the effort made to make our wedding anniversary a pleasant and memorable celebration.

Dear Althor H., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal Cluster General Manager

Hotel apartments are different and not what is shown online

TripAdvisor rating 1.0/5

Raghav M TripAdvisor review

Horrible experience, movenpick bur dubai apartments are not a five star property, i recon they are not even 3 star. Although on website they have a picture of 5* hotel even if you booking for apartments but in reality its a different building all together, even for morning breakfast you have to walk across and enter hotel building. I was really ashamed after seeing the apartments which i had booked for my first time guests. Also when i confronted them that its not what you show online and i am willing to cancel my booking, they shifted me to hotel room, which are certainly lot better than apartment rooms, but at the time of leaving the hotel they charged me extra saying i have left stains on the carpet. Like seriously guys, stains on carpet? Has any1 heard a more casual excuse for unnecessary charging their guest. When i pushed back that when did u noticed this carpet stains, their manager replied a day back, why would you notice a damage in hotel property and not inform the staying guest untill he checks out. I am going to put a formal complaint to their management,

Very nice hotel

Customer review rating 4.5/5

Niko Families - Confirmed reviews ALL

The hotel has very nice and friendly service and invaluable staff. The hotel is located in a quiet area, nicely decorated. There are shops, and a pizzeria, nearby. It has several pools, so there were no problems finding a place to relax and unwind (one of the pools is located on the 12th floor and has a view of the city). Free transport to Burj Khalifa Mall and Kite Beach is an excellent solution. The food is very delicious, and freshly delivered on an ongoing basis. We lived in an apartment building (right next to the hotel), which was very spacious. We had a nice stay. The only downside is the slightly old-fashioned decor of the apartment - as for a five-star hotel, the apartment is a bit outdated and I would give it 3-4 stars. I missed kitchen equipment (there are only a few essential kitchen utensils), there is no media on TV (YouTube, Netflix, Disney, etc.), and the furniture is already worn out and stained. Apart from that, everything was ok.

Dear NIKODEM K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal Cluster General Manager

Very good

Customer review rating 5.0/5

Sarfaraj Families - Confirmed reviews ALL

The hotel appointment we booked it was very clean service was very good nice 👍

Dear SARFARAJ P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal Cluster General Manager

Making false accusations.

Customer review rating 0.5/5

Feisal Business - Confirmed reviews ALL

I was accused of consuming x2 bottles of wine and then running off without paying. As a muslim, I find this hugely insulting. I received a standard email reply when I questioned this. After expressing my frustration on receiving the standard email and asking how I came to be accused of this; they choose to stop communicating. I shall be filling in an online review telling my story. Other guests should know that there is an approach to accuse and gain more money this way. It's just not right to do business this way. It was a great hotel. I assume many guests would just pay up.anyway to get the problem off their plate. The decision to stop communicating when I asked questions proves something... I'll let others make their own judgements.

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Other web-users rate our hotel

  • 634 reviews 8.7/10 Location
  • 1,478 reviews 8/10 Room
  • 3,439 reviews 9.5/10 Service
  • 20 reviews 7.1/10 WiFi
  • 881 reviews 8.7/10 Food
  • 732 reviews 7.8/10 Cleanliness
  • 400 reviews 7.3/10 Breakfast
  • 127 reviews 9/10 Pool

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