Mövenpick Hotel & Apartments Bur Dubai 5 stars

alles war super

Staff was really helpfull

1. Even my name is not spelled correctly- shows the attention paid to us 2. not welcoming when checkin- same was not the case with other guests 3. we had to ask for our welcome ice cream - not given on our arrival but we made the call 4. Breakfast was very good but we were not attended- not the same with other guests. other guests were taken to their table, promptly refilled their coffee but we for the obvious reason was not looked after

Once again, It’s been such an amazing stay in every sense of the word. I am no longer surprised by the amount energy and effort invested by the whole personnel into their work in order to meet the guests satisfaction. Speaking of which, I would like to express my gratitude and send a very special thanks to Mr. Taha for his outstanding hospitality. Despite the high occupancy in the hotel, Mr. Taha concretizes each and every single guest all the time needed to make him/her feel comfortable. I am speaking from my own experience. In other words, Mr. Taha made my experience unprecedented upon check-in, during my stay, and even on my check-out. The least I can do thank him is to be depress how amazed I am with passion he has for his job, Whenever I happen to be in the lobby, I always see Mr. Taha working by leaps and bounds in order to have everything meticulously done. Mr. Taha is a conscientious person, I am so glad to have made his acquaintance and I believe All Accor are lucky to have such a amazing person in their personnel. I am certain that Mr. Taha will be more and more valuable to ALL Accor by time. He is the kind of person that you want to have in your team to ensure a sustainable progress. I also would like to deeply thank Mr. Edwin for his continuous assistance whenever I need it, I can’t write this feedback without mentioning the amazing work that be done everyday by Ms. Queennie. Ms. Rogine. Mr. Fathy and the other gentelman in the front desk from Egypt whome I forgot the name sorry as swell as Mr. Ali. Many thanks to all the bellhops one by one, special thanks to the staff in the guests operator as well all the team working in the housekeeping especially Mr. Adnouka. In Shutney’s I wanna express my sincere gratitude to The Chef Quraishi for both his amazing hospitality and food. Many thanks to Mr. Marcel for his kindness and also Ms. Dino for her special care and smiling eyes thank you. Many thanks to Mr. Rajeesh as well In the Sommerset, I insist on thanking All the personnel working there for the extraordinary job they do. Ms. Janil thank you, Mr. Javeed thank you. Mr. Felix thank you. Mr. Victor thank you and the other lady whom I forgot the name thank you. Last but not least, I would like to thank Mr. Griffin for everything and especially the positive energy he transmits to me whenever i see him. A special thanks to Mr. Hari. Thanks to every single person in the dining room. And of course many thanks to Mr. Damir. Sorry if I forgot someone. I wish you all guys all the best. You are the best and in the best place.

We really had wonderful time , with Good feedback from my all guests , regarding Food and Service, Im extremely Satisfied with Good Service. I recommend 5* for 5*.

Our stay home cleaned on alternate days ,drinking water bottles provided Good guidance by the concerned staff on our enquiries

Very good services over all.

I am sorry that I am not happy. I had given the payment in advance by cash and while checking out, I have asked for the invoice but the guy mentioned to me the system is slow and can send the invoice by mail for which I had given my two email addresses. Unfortunately, till date I didn't get the invoice. Please ask them to send the invoice. Re room cleaning, till in the evening nobody came to clean the room and all the food left over from the previous night was lying on the table and then I had to call them to come to clear this. The service in the restaurant was also not very good. Just for your information, I am an owner of chain restaurants.

It was very nice. I hope you remove the COVID-19 protocols in lobby the way it is removed from bar. Thanks

All good

Thanks to Mr. Ali at the reception for making me feel special on my birthday, sent me birthday cake and a card from the team, very sweet of him. Thanks to the team for allowing me to check-in too early when they hardly had any rooms available. It was a great stay. Thank you!

Firstly want to start by appreciating the management and staff the hotel. Very helpful clean and effective, staff with the likes of Edwin, juliet can’t remember all there name but those guys were very much amazing

It’s the People that make a place. Memories are made by people and not buildings. This is one of those places that are a home away from home. I have stayed all over dubai in more expensive hotels and this will be the hotel I will come back too everytime because the staff are very nice the building is nice the service are very good and most of all the people are the best.

This place is crazy with its cleanliness and the price we got the apartment for. we had a small birthday get together with 6 people and the amount per person was up to 100 AED only for one night for a 3BHK apartment. The only problem was the short circuit that happened once but they were quick to resolve it. Most special thanks to Taha - the manager at Movenpick who helped us and checked on us during our stay

Very friendly staff, always with a smile, willing to help us. Room was not so new in terms of design but very clean. Quiet area and easy to reach by taxi (i.e from airport around 15 AED). Food at breakfast was so abundant and in in big quantities. I could noticed that no item was ever finishing. They keep coming over and over again, same smile and happy faces all over the place. I love you guys and I was impressed by your attitude! Keep this good work!