Novotel Lille Centre Gares Hotel 4 stars

Hotel is nicely located, next to Flandres train station. Only a few minutes away from city center by walk. Very friendly staff, warm welcome, Good bar with nice choice of beers and spirits. Simple but nice restaurant.

I was over for a wedding. I decided to stay a couple of extra days to enjoy the city. The hotel is conveniently located and the staff are lovely. I very much appreciated that they had a screen showing the Rugby World Cup (even after France had been eliminated). They had events around Halloween also. It made it feel cosy. The rooms are what I expect from Novotel - very comfortable bed! Breakfast was nice - it could get busy, but that's what you get when you get up late at the weekend. There are lots of bars and restaurants nearby. And the staff are happy to help. They even put up with my bad french. I would recommend, and I think I might come back to Lille in the near future.

excellent stay, breakfast was a bit disappointing

Public areas ok, rooms and breakfast could be better. In the room, the toilet is separate to the bathroom and has no toilet brush. The breakfast was too focused on sweet food and had no salmon and no vegetables.

Great location but disappointed that we stayed for 2 nights and housekeeping didn’t clean our rooms during this time.

Location is perfect, but that is it. Service is very poor. They forgot to give us a welcome drink. Room was terrible, super dirty. Window was broken, safe was broken, ventilation in the bathroom broken, no cups, no spoons, no pens/notebooks, peephole broken, curtains super dirty...Breakfast very poor, no choice, no vegetables at all. No idea why they present themselves as a 4-stars hotel, worse than Ibis Budget from the same chain! Shame! Don’t waste your money!

Booked this Novotel with my boyfriend cause have very good experience with Novotel in general and because wanted to spend some nice quality time for our anniversary! The only one word to describe our stay is TERRIBLE! 4 stars?! How?! The guy at reception was in his winter jacket (20 degrees that day) and reception is very bizarre but ok, their style! No welcome drink, which we always receive at Novotel! The worse was our room: the window was broken, safe broken, ventilation in the bathroom broken, peephole broken, room in general super dirty, no shower sets like Novotel always have (nice shampoo, shower hats etc). We were 2 and only 1 piece of soap! No coffee machine, no cups, no spoons....No pens neither small notebooks like they always provide! It was just a disaster! Stayed once at Ibis Budget and that was better! Next step was breakfast...It was not Novotel breakfast!!! No way!!! No yogurts, no variety of breads, no vegetables at all (!), coffee machine was not working, cheese was not fresh etc.... All would be good, but we have booked 4 stars Novotel and received less than Ibis Budget!!! Very disappointed!!!

This hotel was superb. Bedroom larger than average. Good location. Staff were very pleasant - nothing too much trouble for them. Would definately return.

Check-in service, staff very friendly and helpful Rooms clean and tidy, breakfast and bar service good We had a car and advice on where and how to park prior to arrival would be helpful We stayed here planning to catch the Eurostar, we did not realise there was also a Novotel closer to the Euro Station, it would be helpful to advise which Novotel location may suit which station better

Fantastic experience thank you.

Good satay, friendly staff.

Great stay and very friendly staff.

Great stop over hotel. Rooms were excellent.

The receptionist immediately made me feel at home and was helpful in all the questions I asked. Information that I needed was readily forthcoming.

Genrally it was ok, staff always helpful and restuarant and bar is good but cleanliess is poor. Walking into the toilet and being hit by a stench of urine is not pleasant, similar in the bathroom, the vent above the shower was covered in mould.