Novotel Lille Centre Gares Hotel 4 stars

Very good stay. Big, comfortable rooms, good food, excellent reception area for the kids. Helpful staff and well located.

Receptionist was helpful and smiling. The room was clean and practical. I really enjoyed the cheeses at the breakfast buffet.

This hotel is well situated and perfect for family stays. The beds were comfortable, breakfast was copious and varied, staff were friendly and helpful and the lobby/bar caters well for kids and parents alike.

meetingroom ok ... connection WiFi only in afternoon café et drinks OK Good food...

Extremely friendly staff and so patient with the children. Very family friendly. Thank you!

As above Although I payed 125 euros, I realized I had to pay for the breakfast 33 euros. I had 2 croissants and a white coffee. I think it is not acceptable.

Staff were all excellent. However, amount of coffee and milk left in room was disappointing as was soap left in bathroom!

I was very surprised and dismayed that the invoice for my 2 night stay at the Novotel Lille did not reflect the terms of the reservation I made, with the first night being charged at 161 euros and the second night at 300 euros. On the second night I was forced to leave my room for 2 hours while a group of people doing an exercise class outside my window played music too loud for me to think let alone work or sleep. Very disappointing stay, little value for money.

Helpful & friendly staff. Efficient check-in and out. Room ok. Would benefit from having full room service menu in the room instead of menu saying can also have things off restaurant menu but need to ask for it...

dinner was awful. i complained there was an inedible substance in my veal stew, and was told it was simply garlic wrapper. no apologies or effort to make it more comfortable. we were 4 people and our meals were mediocre, service was extremely slow despite being only 4 tables. the room hygiene was bad, hair was left in shower, the floor was dirty

The receptionists at the desk Slim girl with tattoo and a slim man were the best. They were so nice, lovely and very helpful. They attended to us more than our expectations. Helped us with town maps and advises on how to get to where we are going. A very big thank you to the lady. The room and hotel were quietly good. However, it was opposite on the second day at the breakfast area, when I asked for take away paper cup for coffee. The attendant brought me a very small one (espresso cup) All I asked for was it was small and no lid cover in English. She (the bigger attendant from the two ladies) started speaking long French language and walked off rudely. It was not safe to carry cup of coffee without a lip to my room.

Hotel is nicely located, next to Flandres train station. Only a few minutes away from city center by walk. Very friendly staff, warm welcome, Good bar with nice choice of beers and spirits. Simple but nice restaurant.

I was over for a wedding. I decided to stay a couple of extra days to enjoy the city. The hotel is conveniently located and the staff are lovely. I very much appreciated that they had a screen showing the Rugby World Cup (even after France had been eliminated). They had events around Halloween also. It made it feel cosy. The rooms are what I expect from Novotel - very comfortable bed! Breakfast was nice - it could get busy, but that's what you get when you get up late at the weekend. There are lots of bars and restaurants nearby. And the staff are happy to help. They even put up with my bad french. I would recommend, and I think I might come back to Lille in the near future.

excellent stay, breakfast was a bit disappointing

Public areas ok, rooms and breakfast could be better. In the room, the toilet is separate to the bathroom and has no toilet brush. The breakfast was too focused on sweet food and had no salmon and no vegetables.