Novotel Lille Centre Gares 4 stars

Customer review rating (ALL Rating) 4.4/5 928 reviews

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Novotel Lille Centre Gares - Image 1
Novotel Lille Centre Gares - Image 2
Novotel Lille Centre Gares - Image 3
Novotel Lille Centre Gares - Image 4
49 rue de Tournai, 59000 LILLE, France

Description

Hotel extras

  • Gourmet bar with fresh and homemade cuisine.

  • Meeting room for 6 people that can be rented for 1/2 day

  • Just 2 minutes from Lille Flandres and 5 minutes from Lille Europe

  • Fitness center.

  • Gare Lille Flandres car park very near the hotel.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room - 1 double bed

Photo out of - Classic Room - 1 double bed

Combine work and relaxation with peace of mind. The Novotel room offers a modern decor, ergonomics and technical amenities: air conditioning, free WIFI. It can accommodate up to 2 people.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom
  • Accessible bathroomAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Amenities designed especially for you, the Executive room welcomes you in VIP: free Wi-Fi and mini-bar, coffee by Nespresso, wellness kit with bathrobe and slippers. Up to 2 adults and 1 child.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

As a family, opt for space with special perks especially for you. Enjoy a VIP welcome in the Executive Room: free mini-bar, Nespresso coffee, well-being kit with bathrobe and slippers. Up to 4 people.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience the unforgettable! Large, stylish suite with a lounge area, a bedroom and a bathroom. It offers an unrivaled welcome and services: 2 LCD screens, bathrobes, free WIFI, Internet. Up to 4 people.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Lille Centre Gares

49 rue de Tournai
59000 LILLE
France

GPS:50.634167, 3.07411

Telephone
Fax +33 3 28 38 67 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 96 rooms
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 12 connecting rooms
  • 81 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge
  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Foosball
  • Children''s TV Channels

Well-being

Fitness room

  • On site

GOURMET BAR LILLE

Photo out of - GOURMET BAR LILLE

Enjoy a new culinary experience at the Gourmet Bar. Burgers, regional specialties and friendliness are on the menu at this new living space. Discover it today.

Cooking style
French
Capacity
70
Accessibility
Accessible service
59000 Lille, France
Telephone +33 3 28 38 67 00
Find out more and book
Opening hours
Monday
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Tuesday
  • -
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Wednesday
  • -
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Thursday
  • -
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Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Vegetarian menu

Enjoy a new culinary experience at the Gourmet Bar. Burgers, regional specialties and friendliness are on the menu at this new living space. Discover it today.

Book

An open space perfect for relaxation, with a warm ambience typical of the North. For a business meeting or a drink with friends at the bar or on the terrace, we have everything you need to enjoy a pleasant moment.

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  928 reviews

Customer review rating 4.5/5

Jason C. Couples - Confirmed reviews ALL

Cher Jason C., Nous vous remercions pour vos commentaires élogieux concernant votre séjour. Nous sommes ravis que vous ayez apprécié la propreté de notre établissement ainsi que notre emplacement tranquille, idéalement situé à proximité des transports et des attractions. Cordialement, Novotel Lille Centre Gares

Customer review rating 3.0/5

Zoi K. Families - Confirmed reviews ALL

Dear Zoi K., Thank you for taking the time to share your impressions regarding your stay. We are pleased that the location of our establishment met your expectations and that you found your room clean. However, we are sorry to learn that the security of your door raised concerns. Your feedback is valuable to us, and we will take it into account to improve our service. We are committed to maintaining a safe and pleasant environment for all our guests. We hope to have the opportunity to welcome you again at Novotel Lille Centre Gares. Sincerely, Novotel Lille Centre Gares

Customer review rating 4.5/5

Ghesquiere A. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our location, the comfort of your room, and the service provided by our friendly staff. We look forward to welcoming you back in the future. Best regards, Valentina - Front Desk Novotel Lille Centre Gares

Customer review rating 1.5/5

Aman B. Families - Confirmed reviews ALL

Dear Aman , Thank you for sharing your concerns regarding the hygiene in our restaurant and the quality of breakfast. We take such feedback seriously, and your comments regarding cleanliness will be addressed with our team to ensure a better experience for future guests. Best regards, Novotel Lille Centre Gares

Customer review rating 5.0/5

Marc O. Couples - Confirmed reviews ALL

Dear Sir, Our sincere thanks for this great rating, but especially for your kind words. We hope to see you again soon. Kind regards. Aline Front desk

Cher Jason C., Nous vous remercions pour vos commentaires élogieux concernant votre séjour. Nous sommes ravis que vous ayez apprécié la propreté de notre établissement ainsi que notre emplacement tranquille, idéalement situé à proximité des transports et des attractions. Cordialement, Novotel Lille Centre Gares

Customer review rating 3.0/5

Zoi K. Families - Confirmed reviews ALL

The hotel is very well located, just 7 mins away from the station. However, rooms need renovation at some point. Everything was clean. The main reason we weren’t 100% happy with our stay was because our door was dodgy and when we returned in the evening to our room we found it open, so anyone could have access. Obviously, it wasn’t a human error, however it’s something that needs to be resolved as soon as possible.

Dear Zoi K., Thank you for taking the time to share your impressions regarding your stay. We are pleased that the location of our establishment met your expectations and that you found your room clean. However, we are sorry to learn that the security of your door raised concerns. Your feedback is valuable to us, and we will take it into account to improve our service. We are committed to maintaining a safe and pleasant environment for all our guests. We hope to have the opportunity to welcome you again at Novotel Lille Centre Gares. Sincerely, Novotel Lille Centre Gares

Customer review rating 4.5/5

Ghesquiere A. Families - Confirmed reviews ALL

Very close to the train station, comfortable room, very friendly and welcoming staff

Dear Guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our location, the comfort of your room, and the service provided by our friendly staff. We look forward to welcoming you back in the future. Best regards, Valentina - Front Desk Novotel Lille Centre Gares

Customer review rating 1.5/5

Aman B. Families - Confirmed reviews ALL

Poor breakfast, dirty floors and uncleaned tables, hair in food

Dear Aman , Thank you for sharing your concerns regarding the hygiene in our restaurant and the quality of breakfast. We take such feedback seriously, and your comments regarding cleanliness will be addressed with our team to ensure a better experience for future guests. Best regards, Novotel Lille Centre Gares

Customer review rating 5.0/5

Marc O. Couples - Confirmed reviews ALL

Everything was very good at the hotel. We would definitely stay again.

Dear Sir, Our sincere thanks for this great rating, but especially for your kind words. We hope to see you again soon. Kind regards. Aline Front desk

Customer review rating 3.5/5

Momtaz B. Families - Confirmed reviews ALL

Great location close to old town and Westfield there is a supermarket few mins away for necessities. Hotel staff kind and courteous who had a room available before usual check in time.Reception area was always staffed,had a cosy atmosphere and well lit.The room however was a very big letdown for a 4 star property it was cramped,dated and lacked basic amenities like room slippers,iron etc. The plus side was it was very quiet and AC was brilliant in the 36º heat. The sofa bed for kids is ok but needs updating it was so cramped stuck next to the double bed no room to move around.

Geachte, Hartelijk dank voor uw feedback over uw recente verblijf bij Novotel Lille Centre Gares. Wij zijn blij te horen dat u onze locatie en de vriendelijkheid van ons personeel waardeerde. Het doet ons ook plezier dat u de receptie en de sfeer in de lobby positief hebt ervaren. Echter, het spijt ons te vernemen dat uw kamer niet aan uw verwachtingen voldeed. Wij streven ernaar om onze kamers goed te onderhouden en te voorzien van de nodige voorzieningen voor een comfortabel verblijf. Uw opmerkingen over de inrichting en het gebrek aan bepaalde basisvoorzieningen zullen wij in overweging nemen. Wij waarderen uw feedback en zullen deze gebruiken om onze service te verbeteren. Wij hopen u in de toekomst opnieuw te verwelkomen en u een aangenamere ervaring te bieden. Met vriendelijke groet, Novotel Lille Centre Gares

Customer review rating 3.0/5

Jessica H. Families - Confirmed reviews ALL

Lovely staff but hotel needs a facelift. Not usually standard of Novotel.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff, and we acknowledge your concerns about the hotel's condition and pricing. Your insights are valuable as we continuously strive to enhance our guests' experiences. Regards, Novotel Lille Centre Gares

Customer review rating 4.5/5

Jeanne H. Couples - Confirmed reviews ALL

Nice hotel with a good bar. Room was a little on the small side for a Novotel I thought and it was quite expensive.

Dear Jeanne H., Thank you for your positive feedback regarding our location and our bar. We take note of your comments on the size of the room and the value for money, and we strive to improve our guests' experience. Sincerely, Novotel Lille Centre Gares

Customer review rating 5.0/5

Luc J. Business - Confirmed reviews ALL

Easy and fast check in, comfortable room, the staff at the front desk is always welcoming. Great place.

Dear Luc J., Thank you for your kind words regarding your recent stay at Novotel Lille Centre Gares. We are delighted to hear that you enjoyed our convenient location and appreciated the welcoming service from our staff. Your feedback is greatly valued. Goodbye, Novotel Lille Centre Gares

Customer review rating 5.0/5

Evan A. Solo - Confirmed reviews ALL

Excellent service. Friendly staff.

Dear Guest, Thank you for your kind words regarding our service and staff. We are delighted to hear that you had an excellent experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing outstanding hospitality. Best regards, Novotel Lille Centre Gares

Customer review rating 4.5/5

Sheila R. Couples - Confirmed reviews ALL

Good location near Lille Flandres and well-maintained hotel. Would stay here again.

Dear Sheila R., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and the maintenance of our facilities. We look forward to welcoming you back in the future. Best regards, Novotel Lille Centre Gares

Customer review rating 5.0/5

James H. Families - Confirmed reviews ALL

We received a very warm welcome at reception on arrival. The check in process was simple, the lady that checked us in was lovely, offered us advise and was very friendly. Room was very nice and exactly how described. We stayed for 4 nights, rooms were cleaned and all interation with staff throughout our stay was very friendly. Highly recommend!

Dear Guest, Thank you for your kind words regarding your recent stay at Novotel Lille Centre Gares. We are delighted to hear that you received a warm welcome and found our staff friendly and helpful. It is wonderful to know that your room met your expectations and that you enjoyed your time with us. Your recommendation is greatly appreciated, and we hope to welcome you back in the future. Best regards, Novotel Lille Centre Gares

Customer review rating 4.0/5

Ian B. Couples - Confirmed reviews ALL

Comfy room. Spacious. Well located. Expensive parking and breakfast

Dear guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and our location convenient. We appreciate your comments about parking and breakfast pricing, and we will take them into consideration for future enhancements. Best regards, Novotel Lille Centre Gares

Customer review rating 4.5/5

Gemma K. Families - Confirmed reviews ALL

excellent experience with very friendly and helpful staff

Dear guest, Thank you for your kind words regarding our location and lobby amenities. We are delighted to hear that you and your children enjoyed the games and books available. Your appreciation of our staff's friendliness is greatly valued. Best regards, Novotel Lille Centre Gares

Customer review rating 4.5/5

Isabelle D. Families - Confirmed reviews ALL

The staff at reception is really lovely. The restaurant is very handy. The bedrooms are just a bit small for 4 people.

Dear Guest, Thank you for your kind words ! We appreciate your feedback and will take it into consideration to enhance our guest experience. We hope to have the pleasure of welcoming you back very soon. Best regards, Novotel Lille Centre Gares

Customer review rating 3.5/5

Dawn C. Families - Confirmed reviews ALL

Room not ready on arrival (after check-in time and when confirmed in online pre-arrival) but baggage stored free. Comfortable and clean room. Sofa bed small for 2 but ok for 1 night.

Dear guest, Thank you for sharing your feedback. We regret the inconvenience regarding your room's readiness at check-in. We are pleased to hear that you found your accommodations comfortable and clean. We take all guest comments seriously and appreciate your input. Best regards, Novotel Lille Centre Gares

Customer review rating 4.0/5

Robert G. Families - Confirmed reviews ALL

The receptionist when we checked in (Alina?) was very friendly and helpful.

Dear Robert G., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and the helpfulness of our staff, especially Aline at reception. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Novotel Lille Centre Gares

Customer review rating 0.5/5

Nan A. M. S. Business - Confirmed reviews ALL

On 5th May after checking into the room and settling down, I was in the WC of the room. There was the male maintenance staff coming into the room with a master key. As I can only hear everything from inside of the WC, I voiced out from the WC to remind that there is a guest already in the room and asked the person to leave the room. The staff did not seem to speak English. I was already stressed and called the reception to understand what really happened. The receptionist apologized that there was miscommunication and the maintenance staff was planning to check the shower which should have been done before a guest checked in. After the call, I checked the shower and the shower head is strangely missing. So I called the receptionist to send in the maintenance staff again and fix it (the receptionist offered to come along with the maintenance man but she did not). The maintenance staff was totally unapologetic and whistling throughout his check to the bathroom entirely disrespecting a female guest's presence. First, he barged into the room with a master key without waiting for response from the guest. Second, the room was not ready to be used by the guest (shower head was strangely missing. Was that an pre-arranged excuse to barge into the room while any female guest was inside the room???). Third, the disrespect from the staff. I was extremely dissatisfied throughout the stay and diverted my attention to my business trip. I look forward to the response from the hotel's management.

Dear Nan A. M. S., Thank you for sharing your feedback regarding your recent stay at Novotel Lille Centre Gares. I would like to extend my sincere apologies for the distressing experience you encountered with our maintenance staff. Your safety and comfort are of utmost importance to us, and it is concerning to hear that our service did not meet these expectations. I appreciate your understanding that there was a miscommunication regarding the maintenance check. However, I acknowledge that our staff should have exercised more caution and respect while attending to the issue in your room. The lack of an apology from the maintenance team and the missing shower head are unacceptable and will be addressed with our team to ensure we uphold our service standards. We value your feedback as it helps us improve our services. I hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future. Best regards, Novotel Lille Centre Gares

Customer review rating 3.5/5

Isabela P. A. Business - Confirmed reviews ALL

Unfortunately I somehow felt better at an Ibis in Avignon a week before. I had greater expectations from Novotel, but the toilet and bathroom was not properly cleaned. The room and bed were just fine, very confortable pillows and matress. The breakfast was good, but I do not understand why there are no boiled eggs (not to do it yourself)...weird policy

Dear Isabela Thank you for sharing your experience with us. We regret to learn that the cleanliness of the bathroom did not meet your expectations. Our team strives to maintain high standards, and your feedback will be taken into consideration. We appreciate your positive remarks regarding the comfort of your room and the breakfast offerings. Regarding the breakfast options, our service aims to provide a variety of choices, and we understand how preferences can vary. Thank you once again for your feedback. Best regards, Novotel Lille Centre Gares

Customer review rating 5.0/5

Stephanie R. Families - Confirmed reviews ALL

nice reception and staff, very clean, great breakfast however, a bit too expensive for a dog stay

Dear Stephanie R., Thank you for your positive feedback regarding our location, cleanliness, and breakfast offerings. We appreciate your compliments on our staff. We understand your concerns about the costs associated with bringing a pet, and we continuously evaluate our pricing to ensure a fair value. Best regards, Novotel Lille Centre Gares

Other web-users rate our hotel

  • 497 reviews 9.2/10 Location
  • 648 reviews 6.4/10 Room
  • 658 reviews 9.2/10 Service
  • 351 reviews 7.5/10 Breakfast
  • 245 reviews 6.5/10 Cleanliness
  • 175 reviews 5/10 Vibe
  • 115 reviews 5.1/10 Amenities

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