Novotel Lille Centre Gares 4 stars

Customer review rating (ALL Rating) 4.4/5 890 reviews

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Novotel Lille Centre Gares - Image 1
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49 rue de Tournai, 59000 LILLE, France

Description

Hotel extras

  • Gourmet bar with fresh and homemade cuisine.

  • Meeting room for 6 people that can be rented for 1/2 day

  • Just 2 minutes from Lille Flandres and 5 minutes from Lille Europe

  • Fitness center.

  • Gare Lille Flandres car park very near the hotel.

Our accommodation(s)

Hotel location

Novotel Lille Centre Gares

49 rue de Tournai
59000 LILLE
France

GPS:50.634167, 3.07411

Telephone
Fax +33 3 28 38 67 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GOURMET BAR LILLE

Enjoy a new culinary experience at the Gourmet Bar. Burgers, regional specialties and friendliness are on the menu at this new living space. Discover it today.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  890 reviews

Customer review rating 4.0/5

Robert G. Families - Confirmed reviews ALL

The receptionist when we checked in (Alina?) was very friendly and helpful.

Dear Robert G., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and the helpfulness of our staff, especially Aline at reception. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Novotel Lille Centre Gares

Customer review rating 0.5/5

Nan A. M. S. Business - Confirmed reviews ALL

On 5th May after checking into the room and settling down, I was in the WC of the room. There was the male maintenance staff coming into the room with a master key. As I can only hear everything from inside of the WC, I voiced out from the WC to remind that there is a guest already in the room and asked the person to leave the room. The staff did not seem to speak English. I was already stressed and called the reception to understand what really happened. The receptionist apologized that there was miscommunication and the maintenance staff was planning to check the shower which should have been done before a guest checked in. After the call, I checked the shower and the shower head is strangely missing. So I called the receptionist to send in the maintenance staff again and fix it (the receptionist offered to come along with the maintenance man but she did not). The maintenance staff was totally unapologetic and whistling throughout his check to the bathroom entirely disrespecting a female guest's presence. First, he barged into the room with a master key without waiting for response from the guest. Second, the room was not ready to be used by the guest (shower head was strangely missing. Was that an pre-arranged excuse to barge into the room while any female guest was inside the room???). Third, the disrespect from the staff. I was extremely dissatisfied throughout the stay and diverted my attention to my business trip. I look forward to the response from the hotel's management.

Dear Nan A. M. S., Thank you for sharing your feedback regarding your recent stay at Novotel Lille Centre Gares. I would like to extend my sincere apologies for the distressing experience you encountered with our maintenance staff. Your safety and comfort are of utmost importance to us, and it is concerning to hear that our service did not meet these expectations. I appreciate your understanding that there was a miscommunication regarding the maintenance check. However, I acknowledge that our staff should have exercised more caution and respect while attending to the issue in your room. The lack of an apology from the maintenance team and the missing shower head are unacceptable and will be addressed with our team to ensure we uphold our service standards. We value your feedback as it helps us improve our services. I hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future. Best regards, Novotel Lille Centre Gares

Customer review rating 3.5/5

Isabela P. A. Business - Confirmed reviews ALL

Unfortunately I somehow felt better at an Ibis in Avignon a week before. I had greater expectations from Novotel, but the toilet and bathroom was not properly cleaned. The room and bed were just fine, very confortable pillows and matress. The breakfast was good, but I do not understand why there are no boiled eggs (not to do it yourself)...weird policy

Dear Isabela Thank you for sharing your experience with us. We regret to learn that the cleanliness of the bathroom did not meet your expectations. Our team strives to maintain high standards, and your feedback will be taken into consideration. We appreciate your positive remarks regarding the comfort of your room and the breakfast offerings. Regarding the breakfast options, our service aims to provide a variety of choices, and we understand how preferences can vary. Thank you once again for your feedback. Best regards, Novotel Lille Centre Gares

Customer review rating 5.0/5

Stephanie R. Families - Confirmed reviews ALL

nice reception and staff, very clean, great breakfast however, a bit too expensive for a dog stay

Dear Stephanie R., Thank you for your positive feedback regarding our location, cleanliness, and breakfast offerings. We appreciate your compliments on our staff. We understand your concerns about the costs associated with bringing a pet, and we continuously evaluate our pricing to ensure a fair value. Best regards, Novotel Lille Centre Gares

Customer review rating 4.5/5

Ryan L. Business - Confirmed reviews ALL

room was comfortable and clean

Dear Ryan L., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and that your room met your expectations for comfort and cleanliness. Best regards, Novotel Lille Centre Gares

Other web-users rate our hotel

  • 495 reviews 9.2/10 Location
  • 630 reviews 6.3/10 Room
  • 648 reviews 9/10 Service
  • 343 reviews 7.8/10 Breakfast
  • 230 reviews 6.5/10 Cleanliness
  • 182 reviews 4.6/10 Vibe
  • 106 reviews 5.1/10 Amenities
  • 8 reviews 3.5/10 Wellness Area

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