ibis Lille Centre Gares Hotel 3 stars

To attend a concert on Zenith Arena, I choose this hotel. It's convenient close of the arena and also of the train station and the city center with many options of restaurants a walk distance. Basic but functional like any Ibis.

Very friendly check in. Good deal on an evening meal in the restaurant (€14 per person including a soft drink). It was difficult to get the heating working in the room as the air conditioner did not seem to be able to warm the room and the electric heater tuned off after a few minutes. That said, we had a reasonable nights sleep (I got up a few times to 're-start' the electric heater by turning it to full). As we parked the car there were a group of men asking for money for food. It was night time and this was concerning. My wife mentioned to me that if she had been alone it would have been difficult for her to get to the car park as the men were standing in front of the push-button which is needed to contact reception. I mentioned this to front desk who said they would move the people on. There was a miscommunication over the bill for dinner (I had a pre-paid voucher but the waiter did not explain that this was only for certain items. This was not mentioned when we ordered other items from the menu. I questioned this any the waiter kindly waived the additional costs. Excellent customer service and a way to secure my future custom. This hotel is about a 5 mins walk to Gare Lille Flanders (Westfield Shopping Centre) and 10 mins from Lille Europe (Eurostar). I will definitely stay again.

We arrived at the hotel late on Friday evening from the UK. We drove and we were directed to the hotel car park. We arrived at the car park door and sitting on the ground by the door was a man who was injecting himself in his arm. My partner saw blood flowing from his arm. We proceeded to park the car and explained the situation to the employee on the front desk. We found the experience traumatising. We wanted to leave but it was late. The following morning we checked out (we had booked to stay another night on Saturday). We did not feel safe and we did not think our car was safe. We explained the situation to the employee checking us out and he said that the hotel was aware of the problem and that it was an on-going problem. He told us that his manager would be contacting us on Monday (yesterday) to discuss a commercial resolution. No-one contacted me yesterday. I think it is inexcusable that your hotel, which has known about the problem for some time, has taken no steps to solve that problem and to ensure the safety of your guests. A man was injecting drugs on your premises.

Good room, good location you need to be clearer about availability of parking and where it is.

Room was clean and comfortable, slightly small. Staff very pleasant and helpful. Hotel was quiet, which we appreciated. Good location, near station, plenty of places to eat nearby.