Hotel Ibis Lille Centre Gares 3 stars

Customer review rating (ALL Rating) 4.3/5 1,614 reviews

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Hotel Ibis Lille Centre Gares - Image 1
Hotel Ibis Lille Centre Gares - Image 2
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Hotel Ibis Lille Centre Gares - Image 4
29, Av Charles St-Venant, Le Forum, 59000 LILLE, France

Description

Hotel extras

  • Near Lille-Flandres & Lille-Europe stations. Vieux-Lille & center nearby.

  • IBIS KITCHEN for lunch and dinner, weekdays through Friday noon.

  • 5 PRM rooms, refurbished to disabled access standards.

  • Secure underground parking (subject to availability), 16 euros/night.

  • 4 meeting or seminar rooms

Our accommodation(s)

Hotel location

Hotel Ibis Lille Centre Gares

29, Av Charles St-Venant, Le Forum
59000 LILLE
France

GPS:50.634648, 3.070861

Telephone
Fax +33 3 28 36 30 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ALBERTS PLACE LILLE CENTRE GARES

Our restaurant at the Lille-Flandres train station is a haven of peace. Sample generosity in a relaxed, warm setting. Savor a menu inspired by our grandparents and celebrate the joy of regional cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,614 reviews

Customer review rating 4.5/5

Ian N. Couples - Confirmed reviews ALL

Excellent breakfast, comfortable room although heating didn't seem to work. Very pleasant staff.

Ian, Thank you very much for your kind feedback. We are delighted that you enjoyed our breakfast, the comfort of your room, and the quality of our team’s service. We sincerely apologize for the inconvenience regarding the heating and will ensure this is promptly addressed. We look forward to welcoming you again soon. Abdel

Customer review rating 4.5/5

Adrian T. Couples - Confirmed reviews ALL

Room a little small with no storage space to speak of. However everything else about this hotel was close to perfect - the welcome, the breakfast, the location. The scrambled egg was odd - probably reconstituted.

Adrian, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the warm welcome, the breakfast, and our excellent location. We take note of your comments regarding the room size, storage, and the scrambled eggs, and will use them to continue improving our guests’ experience. We look forward to welcoming you again soon and providing an even more comfortable and enjoyable stay. Abdel

Customer review rating 5.0/5

Catherine L. Couples - Confirmed reviews ALL

Special mention for the staff, who gave such a warm welcome … acknowledged our request for a quiet room and were very patient with us whilst we waited for our train to leave … we will definitely return !! Thanks to all the team !

Catherine, Thank you so much for your wonderful feedback 🤍 We are absolutely delighted to read your kind words! A special thank you for highlighting y team your recognition truly means a lot to them. Providing a warm welcome and making sure your requests, like a quiet room, are carefully acknowledged is exactly the experience we strive to offer every guest. We’re also happy we could make your wait for the train as comfortable as possible. Your patience and kindness are greatly appreciated! We can’t wait to welcome you back again very soon. Warm regards, Abdel

Customer review rating 4.0/5

Guenael F. Business - Confirmed reviews ALL

Bon hotel

Guenael, Nous vous remercions sincèrement pour votre commentaire. C’est un réel plaisir de savoir que votre expérience au sein de notre établissement a été à la hauteur de vos attentes. Nous serons honorés de vous accueillir de nouveau très prochainement. Cordialement Abdel

Customer review rating 1.5/5

Jean M. Couples - Confirmed reviews ALL

Our stay at the ibis gare hotel was not alright, and in our opinion not up to the ibis standard we are used to seing. Our experience stared with a checking experience, in which we did not feel welcome. There were 2 busy employees at the checking and no customers. But yet we had to stand up in front of them for a min before someone greeted us. We have signaled a big spider web at the window by email and to reception the next day. The spider web was not removed in the afternoon after the room was cleaned. We had to reach out to reception again for actions to be taken. We were transferred to another room. In addition to that, there was only big towels available and not small ones for our face . Something we would expect out of a 3 star hotel. Overall we are disappointed with the cleanliness of the room and the service we received.

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de partager votre expérience à la suite de votre séjour à l’ibis Lille Centre Gares. Nous sommes sincèrement désolés de lire que celui-ci n’a pas été à la hauteur des standards que vous êtes en droit d’attendre de notre établissement et de la marque ibis. Votre remarque concernant l’accueil lors de votre arrivée a retenu toute notre attention. L’attention portée au client dès les premiers instants est essentielle, et nous regrettons vivement que vous n’ayez pas ressenti la qualité d’accueil que nous souhaitons offrir. Ce point a été partagé avec les équipes concernées afin de renforcer notre vigilance sur ce moment clé du parcours client. Nous sommes également désolés du désagrément rencontré concernant la propreté de votre chambre, et plus particulièrement du traitement tardif de votre signalement malgré vos relances. Ce type de situation ne reflète pas nos exigences en matière de qualité et de réactivité, et nous vous présentons nos excuses pour cette expérience insatisfaisante. Le changement de chambre visait à vous apporter une solution immédiate, mais nous comprenons que cela n’ait pas pleinement compensé la gêne occasionnée. Nous espérons néanmoins avoir l’opportunité de vous accueillir à nouveau afin de vous faire vivre une expérience plus conforme à vos attentes et à nos engagements. Restant à votre écoute, nous vous prions d’agréer, Madame, Monsieur, l’expression de nos salutations distinguées. Bien cordialement, Anne BERTOUX GM

Other web-users rate our hotel

  • 776 reviews 8.8/10 Location
  • 905 reviews 5.2/10 Room
  • 912 reviews 9/10 Service
  • 8 reviews 8.5/10 WiFi
  • 526 reviews 4.6/10 Comfort
  • 494 reviews 8.6/10 Breakfast
  • 311 reviews 7.2/10 Cleanliness

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