Mercure Sao Paulo Bela Vista 4 stars

Customer review rating (ALL Rating) 4.3/5 1,223 reviews

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Rua Maestro Cardim 407, Paraiso, 01323000 SÃO PAULO, Brazil

Description

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car to São Paulo International Airport - Garulhos

  • The main hospitals in the area are within a 10-minute drive from the hotel

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Bela Vista

Rua Maestro Cardim 407, Paraiso
01323000 SÃO PAULO
Brazil

GPS:-23.56453, -46.64081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BONJARDIM RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,223 reviews

Customer review rating 3.0/5

Joana G. B. B. Business - Confirmed reviews ALL

Poor shower, old installations

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the shower quality and the condition of our facilities did not meet your expectations. We understand how important comfort and well-maintained accommodations are to a pleasant stay. Please be assured that your comments have been shared with the appropriate teams, as we continuously work to improve our facilities and guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Adriana

Customer review rating 2.5/5

Rodrigo A. S. Couples - Confirmed reviews ALL

Stay was let down by wasting an hour on arrival being moved from room to room because of defective safes. This is the last thing we needed after an eight hour journey.

Dear Rodrigo, como vai? Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to spend additional time changing rooms due to defective safes, especially after an eight-hour journey when all you wanted was to settle in and rest. This is certainly not the experience we aim to provide, and we regret that this situation negatively impacted your stay. Your comments have been shared with our maintenance and operations teams so that the condition of our room safes can be thoroughly reviewed and corrective measures taken. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We are truly sorry that we did not meet your expectations on this occasion. Kind regards, Adriana

Customer review rating 2.0/5

Willian K. D. M. Business - Confirmed reviews ALL

The hotel is well located, but outdated, walls are thin and sound gets easily into the rooms, plumbing issues cause bad odor in bathrooms, rooms were not serviced everyday.

Dear, Willian, How are you? Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location, but we sincerely apologize for the inconveniences you experienced during your stay. We regret the issues related to noise insulation, bathroom odor, and housekeeping service. Please rest assured that your comments have been shared with the responsible teams so we can work on the necessary improvements. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely Adriana Quality Coordinator

Customer review rating 3.5/5

Charles W. V. K. J. Business - Confirmed reviews ALL

The overall esthetics of the hotel is okay. The rooms were adequate, the pillows were extremely hard, and the breakfast needs to improve.

Dear Charles, How are you? Thank you for taking the time to share your feedback with us. We are glad to know that you found the overall aesthetics of the hotel satisfactory and that the room met your expectations. However, we sincerely apologize for the discomfort caused by the pillows and for not fully meeting your expectations regarding breakfast. Your comments are very important to us and will be shared with the responsible teams as we continuously work to improve our guests’ experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Quality Coordinator Adriana

Customer review rating 5.0/5

Dmitri S. Solo - Confirmed reviews ALL

Nice, modern and clean hotel in the nice part of Sao Paulo close to Avenida Paulista

Thank you very much for your kind review! 😊 We are delighted to know that you enjoyed our modern and clean facilities, as well as our location close to Avenida Paulista. It was a pleasure having you with us, and we truly hope to welcome you back on your next visit to São Paulo! Yours sincerely Adriana Quality Coordinator

Other web-users rate our hotel

  • 224 reviews 9.3/10 Location
  • 476 reviews 6.4/10 Room
  • 447 reviews 8.2/10 Service
  • 31 reviews 1.9/10 WiFi
  • 268 reviews 7.6/10 Breakfast
  • 183 reviews 6.7/10 Cleanliness
  • 86 reviews 3.9/10 Value
  • 82 reviews 5.6/10 Vibe

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