Mercure Sao Paulo Bela Vista 4 stars

Customer review rating (ALL Rating) 4.5/5 1,648 reviews

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Description

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car to São Paulo International Airport - Garulhos

  • The main hospitals in the area are within a 10-minute drive from the hotel

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Bela Vista

Rua Maestro Cardim 407, Paraiso
01323000 SÃO PAULO
Brazil

GPS:-23.56453, -46.64081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BONJARDIM RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,648 reviews

TripAdvisor Rating  4.0/5  805 reviews

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It was just perfect!

Dear Michelle Schreiner L., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Bela Vista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana Santos,

Highly recommended

Customer review rating 4.5/5

Melissa Business - Confirmed reviews ALL

Clean and comfortable room. I had all of the amenities I needed to have an enjoyable stay. Staff was very friendly, accommodating and kind. I had been nervous traveling to Sao Paulo not knowing the language, however everyone at the hotel was helpful and understanding. Breakfast was nice each morning with a lot of variety. I was impressed there was a rooftop pool and gym. It would have been nice to have a few more options for free weights and a drinking fountain or water cooler in the gym. Overall, I felt safe and comfortable throughout my stay and I would absolutely stay here again in the future.

Dear Melissa marie S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Bela Vista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Adriana Santos,

Good stay

Customer review rating 4.5/5

Alberto F. Business - Confirmed reviews ALL

Personnel very nice. I used the Gym and Pool. appreciate the extended hours (like 6am). Pool too warm in my modest opinion. Breakfast reasonably good (pineapple fantastic) but too repetitive. I was there for nine days, nine breakfast). Changes in the sweet food but not too much in others. Room ok. I would suggest more light and TV instructions (and some more international channels). Bathroom is what it is. Not easy to improve because lack of space. I very much appreciate the good shower.

Dear Mr. Alberto F. Thank you for your comments about your stay at the Mercure São Paulo Bela Vista. It is with great pleasure that we receive your compliments. Also, rest assured that we will share your feedback with our team. Your satisfaction is the best reward for our employees who work every day to guarantee excellent service. Thank you for the feedback regarding the breakfast, we will pass it on to management. As for the pool, it is air-conditioned and as São Paulo was facing a heat wave, the temperature ended up getting hotter. We are very sorry for the inconvenience. Count on our team the next time you return to São Paulo. Yours sincerely, Adriana Santos Quality coordinator

This place needs a face-lift.

Customer review rating 3.0/5

Pedro Business - Confirmed reviews ALL

I've been staying in this hotel for years, and I believe that it is time for a more extensive renovation of the bedrooms and bathrooms.

Dear Pedro, Good Morning Gabriel We are sorry that you did not have the excellent experience that most of our customers share with us. Rest assured that your comments have already been shared with the entire team so that we can continually improve our services. We hope to have the opportunity to better serve you in the near future. Adriana Santos Quality Coordinator

Renovated

Customer review rating 5.0/5

Kandarp M. Business - Confirmed reviews ALL

Mercure has changed for better. It used to have issues with heating and water. But it looks perfect now. The warmth and friendliness of staff hasn't changed at all. Mr. Andre who was dii g some renovation work was extremely cordial and friendly.

Dear Mr. Kandarp, Thank you for your comments about your stay at the Mercure São Paulo Bela Vista. It is with great pleasure that we receive your compliments. Also, rest assured that we will share your feedback with our team. Your satisfaction is the best reward for our employees who work every day to guarantee excellent service. Once again, thank you for showing us your satisfaction after your stay. Count on our team the next time you return to São Paulo. Yours sincerely, Adriana Santos Quality coordinator

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Other web-users rate our hotel

  • 238 reviews 9.4/10 Location
  • 569 reviews 7.3/10 Room
  • 609 reviews 8/10 Service
  • 35 reviews 4.1/10 WiFi
  • 303 reviews 7.7/10 Breakfast
  • 245 reviews 6.8/10 Comfort
  • 226 reviews 7.5/10 Cleanliness
  • 33 reviews 3.4/10 Wellness Area

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