Mercure Sao Paulo Bela Vista 4 stars

Customer review rating (ALL Rating) 4.3/5 1,254 reviews

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Rua Maestro Cardim 407, Paraiso, 01323000 SÃO PAULO, Brazil

Description

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car to São Paulo International Airport - Garulhos

  • The main hospitals in the area are within a 10-minute drive from the hotel

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Bela Vista

Rua Maestro Cardim 407, Paraiso
01323000 SÃO PAULO
Brazil

GPS:-23.56453, -46.64081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BONJARDIM RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,254 reviews

Customer review rating 2.0/5

Juan J. V. M. Business - Confirmed reviews ALL

The hotel feels cheap, dated. Terrible white lighting in the rooms and it was a difficult process to turn on lights. Maybe just in my room, but I had to go to the bed to turn it on, instead of being able to do this at the entrance door.

Dear Juan, I hope are you fine Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are sorry to hear that you found the room lighting uncomfortable and the light control system inconvenient. Your comments regarding the room atmosphere and functionality are very important to us and will be shared with our management team for review and improvements. We truly appreciate your observations and hope to have the opportunity to provide you with a much better experience in the future. Yours sincerely Adriana

Customer review rating 1.5/5

Viviane D. D. Business - Confirmed reviews ALL

The bathroom shower drain was clogged, and the water overflowed. The shower didn’t heat up — only cold water, terrible to take a cold shower

Dear Viviane, I hpe are you fine. We sincerely apologize for the inconvenience you experienced during your stay. We are very sorry to hear about the clogged shower drain and the lack of hot water in your room. We understand how uncomfortable and frustrating it must have been to deal with these issues, especially after expecting a relaxing stay. Please rest assured that your comments will be shared with our maintenance team so the necessary corrective actions can be taken immediately. Thank you for bringing this to our attention, and we truly hope to have the opportunity to provide you with a much better experience in the future. Adriana

Customer review rating 5.0/5

Cecilia J. Couples - Confirmed reviews ALL

We absolutely loved our stay - 9 days. Our room was very comfortable. Perhaps a clear instruction on the use of international TV would be a good improvement. We used the restaurant and had excellent breakfast. Efficient and friendly staff.

Dear Cecilia, I hope you are well We are truly delighted to hear that you loved your 9-day stay with us! 😊 It’s great to know that you found your room very comfortable and enjoyed our restaurant, especially the breakfast. Your kind words about our efficient and friendly staff mean a lot to us. Thank you as well for your suggestion regarding clearer instructions for the international TV. We appreciate your feedback and will certainly look into ways to improve this aspect for an even better guest experience. We hope to have the pleasure of welcoming you back again soon! Adriana

Customer review rating 4.5/5

Matteo G. A. M. Business - Confirmed reviews ALL

Staff was great, location is excellent (just a few min away by walk to the metro) and close to everything yet quiet, the rooms are large and confortable, only slightly outdated in furniture and appearance. Swimming pool very convenient. I also enjoyed the restaurant for both breakfast and lunch, excellent food and kind staff.

Dear Matteo, Thank you very much for your detailed and thoughtful feedback! We’re delighted to hear that you enjoyed our excellent location, with easy access to the metro and a მშვიდ and convenient surroundings. It’s also great to know that you found our team welcoming, the rooms spacious and comfortable, and that you made the most of the swimming pool. We truly appreciate your comments regarding the furniture and appearance, and we will certainly take them into consideration as we continuously work on improvements. It’s wonderful to know you enjoyed both breakfast and lunch at our restaurant, along with the quality of the food and the kindness of our staff. We look forward to welcoming you back for another pleasant stay! Kind regards, Adriana

Customer review rating 4.5/5

Mauricio G. Families - Confirmed reviews ALL

Boa

Prezado Mauricio, como vai? Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Adriana Coordenadora da Qualidade

Other web-users rate our hotel

  • 218 reviews 9.1/10 Location
  • 473 reviews 6.6/10 Room
  • 451 reviews 8.2/10 Service
  • 31 reviews 2/10 WiFi
  • 264 reviews 7.6/10 Breakfast
  • 184 reviews 7.1/10 Cleanliness
  • 84 reviews 6.2/10 Vibe
  • 79 reviews 3.6/10 Value

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