Mercure Sao Paulo Bela Vista 4 stars

Customer review rating (ALL Rating) 4.3/5 1,246 reviews

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Rua Maestro Cardim 407, Paraiso, 01323000 SÃO PAULO, Brazil

Description

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car to São Paulo International Airport - Garulhos

  • The main hospitals in the area are within a 10-minute drive from the hotel

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Bela Vista

Rua Maestro Cardim 407, Paraiso
01323000 SÃO PAULO
Brazil

GPS:-23.56453, -46.64081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BONJARDIM RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,246 reviews

Customer review rating 2.0/5

Willian K. D. M. Business - Confirmed reviews ALL

The hotel is well located, but outdated, walls are thin and sound gets easily into the rooms, plumbing issues cause bad odor in bathrooms, rooms were not serviced everyday.

Dear, Willian, How are you? Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location, but we sincerely apologize for the inconveniences you experienced during your stay. We regret the issues related to noise insulation, bathroom odor, and housekeeping service. Please rest assured that your comments have been shared with the responsible teams so we can work on the necessary improvements. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely Adriana Quality Coordinator

Customer review rating 3.5/5

Charles W. V. K. J. Business - Confirmed reviews ALL

The overall esthetics of the hotel is okay. The rooms were adequate, the pillows were extremely hard, and the breakfast needs to improve.

Dear Charles, How are you? Thank you for taking the time to share your feedback with us. We are glad to know that you found the overall aesthetics of the hotel satisfactory and that the room met your expectations. However, we sincerely apologize for the discomfort caused by the pillows and for not fully meeting your expectations regarding breakfast. Your comments are very important to us and will be shared with the responsible teams as we continuously work to improve our guests’ experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Quality Coordinator Adriana

Customer review rating 5.0/5

Dmitri S. Solo - Confirmed reviews ALL

Nice, modern and clean hotel in the nice part of Sao Paulo close to Avenida Paulista

Thank you very much for your kind review! 😊 We are delighted to know that you enjoyed our modern and clean facilities, as well as our location close to Avenida Paulista. It was a pleasure having you with us, and we truly hope to welcome you back on your next visit to São Paulo! Yours sincerely Adriana Quality Coordinator

Customer review rating 2.0/5

Juan J. V. M. Business - Confirmed reviews ALL

The hotel feels cheap, dated. Terrible white lighting in the rooms and it was a difficult process to turn on lights. Maybe just in my room, but I had to go to the bed to turn it on, instead of being able to do this at the entrance door.

Dear Juan, I hope are you fine Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are sorry to hear that you found the room lighting uncomfortable and the light control system inconvenient. Your comments regarding the room atmosphere and functionality are very important to us and will be shared with our management team for review and improvements. We truly appreciate your observations and hope to have the opportunity to provide you with a much better experience in the future. Yours sincerely Adriana

Customer review rating 1.5/5

Viviane D. D. Business - Confirmed reviews ALL

The bathroom shower drain was clogged, and the water overflowed. The shower didn’t heat up — only cold water, terrible to take a cold shower

Dear Viviane, I hpe are you fine. We sincerely apologize for the inconvenience you experienced during your stay. We are very sorry to hear about the clogged shower drain and the lack of hot water in your room. We understand how uncomfortable and frustrating it must have been to deal with these issues, especially after expecting a relaxing stay. Please rest assured that your comments will be shared with our maintenance team so the necessary corrective actions can be taken immediately. Thank you for bringing this to our attention, and we truly hope to have the opportunity to provide you with a much better experience in the future. Adriana

Other web-users rate our hotel

  • 221 reviews 9.1/10 Location
  • 475 reviews 6.6/10 Room
  • 453 reviews 8.3/10 Service
  • 30 reviews 2.1/10 WiFi
  • 263 reviews 7.7/10 Breakfast
  • 183 reviews 7.1/10 Cleanliness
  • 86 reviews 5.9/10 Vibe
  • 80 reviews 3.8/10 Value

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