Mercure Sao Paulo Bela Vista 4 stars

Customer review rating (ALL Rating) 4.3/5 1,133 reviews

Mercure Sao Paulo Bela Vista - Image 1
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Description

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car from São Paulo/Guarulhos International Airport

  • The main hospitals in the area are within a 10-minute drive from the hotel

Our accommodation(s)

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Room 1

Hotel location

Mercure Sao Paulo Bela Vista

Rua Maestro Cardim 407, Paraiso
01323000 SÃO PAULO
Brazil

GPS:-23.56453, -46.64081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BONJARDIM RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,133 reviews

Customer review rating 5.0/5

Jeetendra B. Business - Confirmed reviews ALL

Dear Jeetendra, Thank you very much for your kind feedback! We are delighted to know that you found our staff professional and well-mannered. Your words are greatly appreciated and will certainly be shared with our team. It was a pleasure having you with us, and we hope to welcome you back soon! Adriana

Customer review rating 3.5/5

Orvando F. C. J. Couples - Confirmed reviews ALL

Dear Orlando, Thank you for sharing your feedback with us. We are pleased to know that you experienced great service from our team, and we appreciate your understanding regarding the issue with the toilet valve. We are sorry for the inconvenience caused by the noise and are glad that our Front Desk team promptly took note of the issue for follow-up. Regarding the welcome drink, we would like to clarify that this benefit is available through the ALL, according to the conditions of the membership. We also appreciate your comments regarding the need for renovation. Your feedback is very important to us and has been shared with our management team as we continue working to improve our facilities and enhance our guests’ experience. We hope to have the pleasure of welcoming you back soon! Yours Sincerely, Adriana

Customer review rating 2.0/5

Daniel A. H. C. Business - Confirmed reviews ALL

Dear Daniel, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We are especially sorry that the bathroom was not properly clean and that you encountered insects in the shower. This is certainly not the standard we strive to provide, and we will reinforce our cleaning and inspection procedures with the housekeeping team. We also understand your comments regarding the lack of a complimentary bottle of water, the limited power outlet options for international plugs, and the curtains not fully covering the windows. Your observations are very important to us and will be shared with the responsible teams for review and improvement. We truly regret that these issues affected your experience and hope to have the opportunity to welcome you again and provide you with a much more comfortable stay. Yours sincerely Adriana

Customer review rating 3.0/5

Joana G. B. B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the shower quality and the condition of our facilities did not meet your expectations. We understand how important comfort and well-maintained accommodations are to a pleasant stay. Please be assured that your comments have been shared with the appropriate teams, as we continuously work to improve our facilities and guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Adriana

Customer review rating 2.5/5

Rodrigo A. S. Couples - Confirmed reviews ALL

Dear Rodrigo, como vai? Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to spend additional time changing rooms due to defective safes, especially after an eight-hour journey when all you wanted was to settle in and rest. This is certainly not the experience we aim to provide, and we regret that this situation negatively impacted your stay. Your comments have been shared with our maintenance and operations teams so that the condition of our room safes can be thoroughly reviewed and corrective measures taken. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We are truly sorry that we did not meet your expectations on this occasion. Kind regards, Adriana

Other web-users rate our hotel

  • 213 reviews 9.2/10 Location
  • 472 reviews 6.3/10 Room
  • 435 reviews 8.2/10 Service
  • 34 reviews 1.3/10 WiFi
  • 261 reviews 7.5/10 Breakfast
  • 173 reviews 6.3/10 Cleanliness
  • 88 reviews 4.6/10 Value
  • 32 reviews 2.8/10 Wellness Area

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