Mercure São Paulo Bela Vista Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 7,001 reviews

ALLSAFE approved hotel

Mercure Sao Paulo Bela Vista
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+ 15 Services

Hotel extras

  • The hotel offers a complete leisure structure with sauna, gym and swimming pool.

  • 5 meeting rooms with capacity for up to 150 people

  • A 15-minute drive to São Paulo Airport - Congonhas

  • 36 minutes by car to São Paulo International Airport - Garulhos

  • The main hospitals in the area are within a 10-minute drive from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure São Paulo Bela Vista Hotel

Rua Maestro Cardim 407
Paraiso
01323000 são paulo
brazil

Tel: +551128537000

Fax: (+55)11/28537088

Check-in from 14h00

Check out up to 12h00

  • ESTACAO SAO JOAQUIM :  SOUTH SAO JOAQUIM

  • By plane

    CONGONHAS AIRPORT At 6km / 3.73 miles

  • By plane

    GUARULHOS INT AIRP At 30km / 18.64 miles

GPS :-23.564738, -46.641155

Hotel services

BONJARDIM RESTAURANT

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Buffet
    • Buffet
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 104 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 24 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
Access to property
  • Car Park Additional charge
    • On site
    • 300 parking spaces
    • Public
Well-being
  • Piscina coberta e climatizada
    • Covered
    • On site
  • Fitness Center
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure São Paulo Bela Vista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,001 reviews

TripAdvisor Rating 4.0/5

794 reviews

Great staff, nice location, comfort stay

Customer review rating 5.0/5

Wanessa R. Families - 19/11/2021 Confirmed reviews ALL

This was our first travel on the pandemy and I felt secure at the hotel. My family and my baby girl loved the stay. The staff was outstanding, they really cared for all my request and my needs as I was traveling with a baby and they made my stay pleasent. I want to highlight the attention from reservation manager (Clayton) to my requests and the governance staff to make the stay comfortable even when changing of room they remember of the baby crib. And the most outstanding was the breakfast staff at the hotel restaurant, they manager Jonas was amazing with our family and made our time pleasant during every morning at breakfast with our baby.

Dear Wanessa Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your satisfaction is the best present to our team that work so hard to serve better every day. Sincerely, Juliana Souza Assistant Manager

Estancia agradable

Customer review rating 4.0/5

Carlos Business - 09/11/2021 Confirmed reviews ALL

Ok

Well located

Customer review rating 3.5/5

Anonymous Business - 04/11/2021 Confirmed reviews ALL

Place is ver well located and breakfast is great. The internet connection is very slow though, and the rooms are humid and uncomfortable.

Dear Pedro Thank you for taking the time to tell us about your experience at the Mercure São Paulo Bela Vista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to investigate the humid problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

Great location and staff

Customer review rating 4.5/5

M. D. Business - 15/10/2021 Confirmed reviews ALL

This was a business trip and I had a good time at this hotel. Clean place, and nice location, very helpful staff and good amenities. Breakfast only starts after 7:00am? It doesn't make sense, but I can survive without it.

Dear guest Thank you for your comments, we really sorry about your breakfast, we have the information about the time in our website, but we would' like that you had the opportunity to taste it. We hope to receive you again. Juliana Souza Assistant Manager

excellent staff

Customer review rating 5.0/5

Antonio M. Business - 03/08/2021 Confirmed reviews ALL

Excellent staff, very polite and ready to help

Dear Antonio Carlos Da Cunha M. Junior, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Lucas Pelizzon Gerente Geral / General Manager

An ok stay.

Customer review rating 3.5/5

Daniel P. Business - 20/07/2021 Confirmed reviews ALL

We booked it for only one night while taking care of family business in São Paulo. We arrived late and left early so we didn't have a chance to enjoy the hotel. Indeed it is a nice hotel, but what I didn't like was a stale beer for my welcome drink.

Dear Daniel P. Fraia De Souza S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana S.

Does the job.

Customer review rating 4.0/5

Anonymous Business - 17/07/2021 Confirmed reviews ALL

Well located. Rooms and service are basic, they do the job.

Dear Miguel Adrian Edelman M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Adriana Santos
Customer review rating 5.0/5

Elisangela S. Families - 07/07/2021 Confirmed reviews ALL

So nice crew, amazing

Dear Elisangela Martins Dos S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana S.

It’s located near of my course

Customer review rating 5.0/5

Jetender S. K. Business - 04/07/2021 Confirmed reviews ALL

One of the best ones, it’s well located !!! It’s a pleasure to stay at this hotel

Dear Jetender k., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana Santos

Well located, nice employees

Customer review rating 4.5/5

Albert Business - 26/06/2021 Confirmed reviews ALL

Employees are nice. The hotel is ok. Well located. Weakness: wifi.

Dear Alberto Fernandez T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana Santos Lucas Pelizzon Gerente Geral / General Manager

Excelent stay

Customer review rating 5.0/5

Thiago S. Solo - 22/06/2021 Confirmed reviews ALL

I was not expecting to spend more than one day travelling. Due to some issues, it was necessary to spend the night at a hotel. A few meters from where I was, I found a mercure unit. As always, great staff and room. Unfortunately, the only problem was some guests, repeatedly, keeping disrespectful to covid protocols.

Dear Thiago Rodrigues da Cunha S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Adriana Santos

Well located but my room had some issues

Customer review rating 3.0/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

My bathroom was not fully functional and the Breakfast was delayed in one hour in a specific day.

Dear Gustavo, good afternoon, Thank you for taking the time to share your feedback. I regret what happened with your breakfast, rest assured that we will work to prevent such problems from recurring. We hope to welcome you back to our hotel very soon! Sincerely, Adriana Santos Coordenadora da qualidade

A modern hotel on the verge of total excellence

TripAdvisor rating 4.0/5

Gilbraz S Couples - 18/07/2019 TripAdvisor review

I had to stay for more than 15 days, our stay was very good, to improve I would suggest a few things: (1 The wlakies talkies of the cleaning and maintenance staff can be adjusted to a lower volume as they are overly loud, beyond (2) After a long stay at the hotel, the ideal would be to facilitate the stay, not only to inform that the hotel would be crowded and should leave the place, without (3) The refectory during the cold was a refrigerator, because the walls are glass and without any type of heating, extremely uncomfortable during breakfast. Positively highlight the excellent food of the self-service lunch and the attendance of food of 24 hours, presentation, taste and quality. The courtesy of the reception desk is to be commended.

Dear guest We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Juliana Souza/Manager Assistant

Good Business Hotel

TripAdvisor rating 4.0/5

LGazzi Business - 18/09/2017 TripAdvisor review

Near Beneficiencia Portuguesa and Oswaldo Cruz as well as AC Camargo, this hotel has a business atmosphere and is handy to anyone that need to stay nearby, for meetings or medical treatment. Employees very attentive to your needs, speak English and Spanish pretty well. The traffic by the end of day in this area of SP is always standstill, so expect for some delay when waiting for a taxi or Uber. The Subway is not too far if you're able to walk 10-15min. For the hospitals otherwise, the car is needed as you `climb the hills` to get to them.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

Excellent service and good location

TripAdvisor rating 3.0/5

Marcelo1965 Business - 29/05/2017 TripAdvisor review

Room is an average but the bathroom is no good. Goog location and the service is very good. Easy access. Is also easy to leave the hotel and have access to Sao Pauo city. Nearby restaurants. The hotel restaurant is also good and the price is fare.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Paulo Crema Manager

Good stay!

TripAdvisor rating 4.0/5

alanjeceb Business - 22/02/2017 TripAdvisor review

Good hotel and service, in general, good too. I requested an early check in on arrival in the morning and due to the delay of the room release they decided not to charge me for going in early. Such a solution was satisfactory.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Central Towers Hotel. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Crema Manager

Price is just fair

TripAdvisor rating 4.0/5

diogob706 Business - 31/01/2017 TripAdvisor review

One of the best cost-benefits when talking about Accor Hotels. It's very well situated, you are very close to the main attractions of São Paulo. The hotel itself is cozy and very comfortable, staff is welcoming and easygoing. The only con is the bed mattress, which is too soft. But I think it's just my view, probably the majority of guests likes that. Other than that, you have a mini kitchen (microwave, mini bar and cutlery), free wifi and cable tv. If you want to spend some time working at the room you have a very large desk behind the bed, very comfortable. Parking is not free, but the price is ok for São Paulo standards (R$ 20/day).

Dear Guest, Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Crema Manager

A safe place to stay in a city with many problems...

TripAdvisor rating 4.0/5

Guy H Family - 07/12/2016 TripAdvisor review

Sao Paulo is not the city you would like to visit, but if you have to be there, this hotel is a good option. Located close to a motorway exit, it is easy to park your car with the valet service. the rooms are spacious and convenient. Breakfast is plenty. The hotel staff is friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

Good but can be better

TripAdvisor rating 4.0/5

Freedom230641 Couples - 23/03/2016 TripAdvisor review

The hotel was good, but the shower was with problems and the kitchen's light wasn't working. In general, the room was good enough, but can be better. A little suggestion is to have some room instructions printed (like, where we turn on/off the air conditioner, the lights..).

Dear Guest, Thank you for taking the time to tell us about your experience, I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elaine Thome Manager

MERCURE WAS VERY GOOD

TripAdvisor rating 2.0/5

zizoduarte Couples - 19/12/2015 TripAdvisor review

Parking bad service and time-consuming blackout curtain short entering light in the room broken electrical cabinet door bad service at the cafe in the morning small space with few employees to meet Sweet croisant served at the cafe in the morning were bad

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Central Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elaine Thomé Manager

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