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Mercure São Paulo Bela Vista Hotel 4 stars

Customer review rating 4.3/5 6,320 reviews
Mercure São Paulo Bela Vista Hotel
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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Dry and Wet Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Bela Vista Hotel

Rua Maestro Cardim 407
Paraiso
01323000
são paulo
brazil

Tel: +551128537000

Fax: (+55)11/28537088

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACAO SAO JOAQUIM :   SOUTH SAO JOAQUIM

  • By plane

    CONGONHAS AIRPORT At 6km / 3.73 miles

  • By plane

    GUARULHOS INT AIRP At 30km / 18.64 miles

GPS :-23.564738, -46.641155

Our accommodations

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 queen-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BONJARDIM RESTAURANT

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105 m²

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure São Paulo Bela Vista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,320 reviews

tripadvisor

TripAdvisor Rating 4.0/5

772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located and good facilities.

Customer review rating 4.3/5

Kim F. F. Business - 12/02/2020 Confirmed reviews ALL

Check in and check out was a breeze. Very professional and friendly front desk employees (both check in and check out). Keep up the good work.

Well located and comfortable hotel, very good stay.

Customer review rating 4.3/5

Daniel P. Business - 03/02/2020 Confirmed reviews ALL

I had a great time overall, only with a few minor issues. The room cleaning felt rather invasive as once I was woken up by them in the morning and once I came back to my room to find it still being cleaned in the early afternoon. I obviously understand that they are only doing their job, but it still was slightly annoying when that happened. I also had a problem with a Petit Gâteau I ordered via Room Service, as it was over-baked. I realise that didn’t complain at the moment and I should have, so I do recognise the flaw on my behalf, but I am talking about it now. I had ordered the same dish the day before and it was perfect. One other issue was that the hair dryer in my room only worked in short bursts, which meant I could only use a burst and then it would take time before I could use it again. That was rather annoying. Lastly, the Wi-Fi was rather slow and kept me from sending important work files because it couldn’t handle them. Overall, I’d gladly stay at the hotel again, as these issues were minor (apart from the invasive room cleaning) and the positive side was great: the hotel is comfortable, well-located and has good food.

Good location! Great option

Customer review rating 4.3/5

Odar R. Couples - 02/02/2020 Confirmed reviews ALL

Breakfast was very good

Dear Odair R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Lucas Pelizzon Gerente Geral / General Manager

Cosy, but no vegan dishes in the menu

Customer review rating 4.3/5

Christiano Families - 02/02/2020 Confirmed reviews ALL

We had a very good experience, cosy, great bed and the apartment is big. However, the restaurant is awful, there is no vegan dishes in the menu. I always stay at Mercure brand around the world and I have never seen a Mercure without vegan dishes. We had to order food everyday because the Hotel's restaurant was unable to provide good vegan food.

Huge disappointment

Customer review rating 4.3/5

Andrey Couples - 09/01/2020 Confirmed reviews ALL

Most of the staff does not speak English at all. And this is at a big international hotel chain property located in the country’s capital.

Dear Mr. Bessarabenkoger, Sorry for your disappointment with our hotel and services and thanks for answering our satisfaction survey. . We have at least one English spoken person at each working shift at the front desk, and even if not fully fluent they are able to attend basic demands. If possible I would like to know from you what they could not attend you so I can fix it internally. Regarding the matter of late check-out and its charge, our team always offer the very best free option possible before offering an option with charges, checking the hotel circumstances and availability. Thanks again for your attention and comments. Best wishes. Regards. Lucas Pelizzon General Manager

Adequate but not great

Customer review rating 4.3/5

Rafael Friends - 08/01/2020 Confirmed reviews ALL

Room not as clean especially the bedding. Cable was out for two entire days

Dear Rafael R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Adriana Santos Coordenadora da qualidade

tranquility

Customer review rating 4.3/5

Ana M. Friends - 06/12/2019 Confirmed reviews ALL

It was a good experience. Nice environment, comfortable bedroom, friendly staff.

Prezada Sra. Ana Claudia, Agradeço por ter respondido nossa pesquisa de satisfação sobre sua hospedagem em nosso hotel. Obrigada mais uma vez por compartilhar a sua experiência e conte com nossa equipe em uma próxima vez que retornar para São Paulo. Mais uma vez, obrigada por nos apresentar a sua satisfação após a sua estadia. Conte com nossa equipe em uma próxima vez que retornar para São Paulo. Atenciosamente, Adriana Santos Coordenadora da qualidade

Great service great hotel. Will choose this hotel next time.

Customer review rating 4.3/5

Chatchai C. Business - 21/11/2019 Confirmed reviews ALL

Just walking distance to Liberdade area where you can find best ramen restaurants in Sao Paulo.

Dear Chatchai c., We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Adriana Santos, Qualidade Mercure

Nice hotel located in an enjoyable neighbourhood

Customer review rating 4.3/5

Dimitri V. Solo - 15/11/2019 Confirmed reviews ALL

Easy to book. Eccellent price- quality value. Friendly staff. Good housekeeping

Prezado Sr. Dimitri, Agradeço por ter respondido nossa pesquisa de satisfação sobre sua hospedagem em nosso hotel. Obrigada mais uma vez por compartilhar a sua experiência e conte com nossa equipe em uma próxima vez que retornar para São Paulo. Conte com nossa equipe em uma próxima vez que retornar para São Paulo. Atenciosamente, Adriana Santos Coordenadora da qualidade

Bugs in my first room and broken AC in my second room

Customer review rating 4.3/5

Jon Solo - 02/11/2019 Confirmed reviews ALL

While your staff was accommodating in changing my room the first time they had no other rooms when the second room had problems.

Dear Jon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Atenciosamente, Lucas Pelizzon Gerente Geral / General Manager

The worse shower ever

Customer review rating 4.3/5

Anonymous Couples - 25/10/2019 Confirmed reviews ALL

The shower temperature vary from cold to steamy all the time. Horrible

Prezado Sr. ATILA, Agradecemos seus comentários referentes à sua hospedagem no Mercure São Paulo Bela Vista. Os mesmos serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Lamento o ocorrido com Nosso chuveiro de seu apartamento, esteja certo de que iremos trabalhar para evitar que tais problemas se repitam. Agradecemos a oportunidade de corrigirmos nossos erros e oferecer acertos futuros. Atenciosamente, Adriana Santos Coordenadora da qualidade

checkout muito cedo

Customer review rating 4.3/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

o checkout é as 11h

Prezado Sr.Bruno, Agradecemos seus comentários referentes à sua hospedagem no Mercure São Paulo Bela Vista. Os mesmos serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Seguindo o padrão hoteleiro, nossos check-outs acontecem ás 12h, mas, numa próxima hospedagem , mediante a nossa disponibilidade podemos lhe conceder o late check-out até as 14h. Agradecemos a oportunidade de corrigirmos nossos erros e oferecer acertos futuros. Atenciosamente, Adriana Santos Coordenadora da qualidade
Customer review rating 4.3/5

Yazman R. Business - 06/10/2019 Confirmed reviews ALL

In general good

Dear Yazman, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Junia Miyazaki Quality Coordinator

Nice and Comfortable

Customer review rating 4.3/5

Andyb Business - 30/09/2019 Confirmed reviews ALL

Good location, adequate accommodations, tasty breakfast. The hotel and rooms, in general, need a makeover. The decor is quite dated.

Dear Andy, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Lucas Pelizzon Gerente Geral / General Manager

Nice experience

Customer review rating 4.3/5

Peter S. Business - 15/09/2019 Confirmed reviews ALL

Room size was good, excellent WiFi connectivity and amazing breakfast service.

Dear Pedro, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Junia Miyazaki Quality Coordinator

Lower quality than other Mercure

Customer review rating 4.3/5

Aa Friends - 09/09/2019 Confirmed reviews ALL

The room size, bed comfort and furniture were ok. On the other hand, there were small ants in the room, and even if we informed about it to the front desk twice, the ants were still there. Additionally, daily the room could be better cleaned.

Prezado Sr. Jose, Agradecemos seus comentários referentes à sua hospedagem no Mercure São Paulo Bela Vista. Os mesmos serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Lamento o ocorrido com alguns dos nossos serviços, esteja certo de que iremos trabalhar para evitar que tais problemas se repitam. Agradecemos a oportunidade de corrigirmos nossos erros e oferecer acertos futuros. Atenciosamente, Adriana Santos Coordenadora da qualidade

Full

Customer review rating 4.3/5

Anonymous Business - 07/09/2019 Confirmed reviews ALL

Satisfactoria

Prezado Sr. Miguel, Agradeço por ter respondido nossa pesquisa de satisfação sobre sua hospedagem em nosso hotel. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure SP Bela Vista. Atenciosamente, Junia Miyazaki Coordenadora da qualidade
Customer review rating 4.3/5

Anonymous Business - 06/09/2019 Confirmed reviews ALL

Everything was well except that I am still waiting to receive an electronic copy of my bill. Please send it to me as soon as possible.

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista. It is always a pleasure to receive positive feedback. About the invoice, we send it manually today for you. Please let us know if you receive it correctly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Junia Miyazaki Quality Coordinator

Kidness and professionalism

Customer review rating 4.3/5

I90 Business - 03/09/2019 Confirmed reviews ALL

The people that work there are really professional and kind.

Dear Ines, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Junia Miyazaki Quality Coordinator

very good but desk service weak on check out

Customer review rating 4.3/5

Anonymous Business - 26/08/2019 Confirmed reviews ALL

always very friendly and helpful 1:1 but when I contacted them for checkout I could not reach/talk to anyone later they said it was very busy they made it up to me by extending the checkout also one day the sink was not cleaned and I found my hair from shaving still there

Dear James Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your comments were shared with all team, so we can improve our service even more. Sincerely, Juliana Souza Manager Assistant
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