Mercure São Paulo Bela Vista Hotel 4 stars

I had a great time overall, only with a few minor issues. The room cleaning felt rather invasive as once I was woken up by them in the morning and once I came back to my room to find it still being cleaned in the early afternoon. I obviously understand that they are only doing their job, but it still was slightly annoying when that happened. I also had a problem with a Petit Gâteau I ordered via Room Service, as it was over-baked. I realise that didn’t complain at the moment and I should have, so I do recognise the flaw on my behalf, but I am talking about it now. I had ordered the same dish the day before and it was perfect. One other issue was that the hair dryer in my room only worked in short bursts, which meant I could only use a burst and then it would take time before I could use it again. That was rather annoying. Lastly, the Wi-Fi was rather slow and kept me from sending important work files because it couldn’t handle them. Overall, I’d gladly stay at the hotel again, as these issues were minor (apart from the invasive room cleaning) and the positive side was great: the hotel is comfortable, well-located and has good food.

Breakfast was very good

We had a very good experience, cosy, great bed and the apartment is big. However, the restaurant is awful, there is no vegan dishes in the menu. I always stay at Mercure brand around the world and I have never seen a Mercure without vegan dishes. We had to order food everyday because the Hotel's restaurant was unable to provide good vegan food.

Most of the staff does not speak English at all. And this is at a big international hotel chain property located in the country’s capital.

Room not as clean especially the bedding. Cable was out for two entire days

It was a good experience. Nice environment, comfortable bedroom, friendly staff.

Just walking distance to Liberdade area where you can find best ramen restaurants in Sao Paulo.

Easy to book. Eccellent price- quality value. Friendly staff. Good housekeeping

While your staff was accommodating in changing my room the first time they had no other rooms when the second room had problems.

The shower temperature vary from cold to steamy all the time. Horrible

o checkout é as 11h

In general good

Good location, adequate accommodations, tasty breakfast. The hotel and rooms, in general, need a makeover. The decor is quite dated.

Room size was good, excellent WiFi connectivity and amazing breakfast service.

The room size, bed comfort and furniture were ok. On the other hand, there were small ants in the room, and even if we informed about it to the front desk twice, the ants were still there. Additionally, daily the room could be better cleaned.