Mercure São Paulo Bela Vista Hotel 4 stars

TripAdvisor rating 4.0/5 764 reviews
Mercure São Paulo Bela Vista Hotel
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Room 1

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Dry and Wet Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Bela Vista Hotel

Rua Maestro Cardim 407
Paraiso
01323000
são paulo
brazil

Tel: +551128537000

Fax: (+55)11/28537088

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACAO SAO JOAQUIM :   SOUTH SAO JOAQUIM

  • By plane

    CONGONHAS AIRPORT At 6km / 3.73 miles

  • By plane

    GUARULHOS INT AIRP At 30km / 18.64 miles

GPS :-23.564738, -46.641155

Our accommodations

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 queen-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BONJARDIM RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105

  • Maximum capacity: 150 people

Find out more

Our guest reviews for
Mercure São Paulo Bela Vista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,136 reviews

tripadvisor

TripAdvisor Rating 4.0/5

764 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great service great hotel. Will choose this hotel next time.

Customer review rating 4.3/5

Chatchai C. Business - 21/11/2019 Confirmed reviews ALL

Just walking distance to Liberdade area where you can find best ramen restaurants in Sao Paulo.

Nice hotel located in an enjoyable neighbourhood

Customer review rating 4.3/5

Dimitri V. Solo - 15/11/2019 Confirmed reviews ALL

Easy to book. Eccellent price- quality value. Friendly staff. Good housekeeping

Prezado Sr. Dimitri, Agradeço por ter respondido nossa pesquisa de satisfação sobre sua hospedagem em nosso hotel. Obrigada mais uma vez por compartilhar a sua experiência e conte com nossa equipe em uma próxima vez que retornar para São Paulo. Conte com nossa equipe em uma próxima vez que retornar para São Paulo. Atenciosamente, Adriana Santos Coordenadora da qualidade

Bugs in my first room and broken AC in my second room

Customer review rating 4.3/5

Jon Solo - 02/11/2019 Confirmed reviews ALL

While your staff was accommodating in changing my room the first time they had no other rooms when the second room had problems.

The worse shower ever

Customer review rating 4.3/5

Anonymous Couples - 25/10/2019 Confirmed reviews ALL

The shower temperature vary from cold to steamy all the time. Horrible

checkout muito cedo

Customer review rating 4.3/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

o checkout é as 11h

Prezado Sr.Bruno, Agradecemos seus comentários referentes à sua hospedagem no Mercure São Paulo Bela Vista. Os mesmos serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Seguindo o padrão hoteleiro, nossos check-outs acontecem ás 12h, mas, numa próxima hospedagem , mediante a nossa disponibilidade podemos lhe conceder o late check-out até as 14h. Agradecemos a oportunidade de corrigirmos nossos erros e oferecer acertos futuros. Atenciosamente, Adriana Santos Coordenadora da qualidade
Customer review rating 4.3/5

Yazman R. Business - 06/10/2019 Confirmed reviews ALL

In general good

Dear Yazman, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Junia Miyazaki Quality Coordinator

Nice and Comfortable

Customer review rating 4.3/5

Andyb Business - 30/09/2019 Confirmed reviews ALL

Good location, adequate accommodations, tasty breakfast. The hotel and rooms, in general, need a makeover. The decor is quite dated.

Nice experience

Customer review rating 4.3/5

Peter S. Business - 15/09/2019 Confirmed reviews ALL

Room size was good, excellent WiFi connectivity and amazing breakfast service.

Dear Pedro, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Junia Miyazaki Quality Coordinator

Lower quality than other Mercure

Customer review rating 4.3/5

Aa Friends - 09/09/2019 Confirmed reviews ALL

The room size, bed comfort and furniture were ok. On the other hand, there were small ants in the room, and even if we informed about it to the front desk twice, the ants were still there. Additionally, daily the room could be better cleaned.

Full

Customer review rating 4.3/5

Anonymous Business - 07/09/2019 Confirmed reviews ALL

Satisfactoria

Prezado Sr. Miguel, Agradeço por ter respondido nossa pesquisa de satisfação sobre sua hospedagem em nosso hotel. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure SP Bela Vista. Atenciosamente, Junia Miyazaki Coordenadora da qualidade
Customer review rating 4.3/5

Anonymous Business - 06/09/2019 Confirmed reviews ALL

Everything was well except that I am still waiting to receive an electronic copy of my bill. Please send it to me as soon as possible.

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista. It is always a pleasure to receive positive feedback. About the invoice, we send it manually today for you. Please let us know if you receive it correctly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Junia Miyazaki Quality Coordinator

Kidness and professionalism

Customer review rating 4.3/5

I90 Business - 03/09/2019 Confirmed reviews ALL

The people that work there are really professional and kind.

Dear Ines, We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Junia Miyazaki Quality Coordinator

very good but desk service weak on check out

Customer review rating 4.3/5

Anonymous Business - 26/08/2019 Confirmed reviews ALL

always very friendly and helpful 1:1 but when I contacted them for checkout I could not reach/talk to anyone later they said it was very busy they made it up to me by extending the checkout also one day the sink was not cleaned and I found my hair from shaving still there

Dear James Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your comments were shared with all team, so we can improve our service even more. Sincerely, Juliana Souza Manager Assistant

Pleasant

Customer review rating 4.3/5

Laura Business - 29/07/2019 Confirmed reviews ALL

I loved the view and breakfast but the WiFi connection in my room didn’t worked and this made me feel unsatisfied.

Dear Laura Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juliana Souza Manager Assistant

It was a very pleasant experience.

Customer review rating 4.3/5

Linda A. H. Friends - 22/07/2019 Confirmed reviews ALL

The managers were always available when I needed them, even for little things like assistance with the elevator. They were always pleasant and always available for questions. The staff in the dining room were likewise pleasant and helpful. And the good was excellent!

Dear Linda Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We shared your comments with all team, your satisfaction is our best reward! Sincerely, Juliana Souza Manager Assistant
Customer review rating 4.3/5

Robert M. Friends - 21/07/2019 Confirmed reviews ALL

It was pleasant and accommodating and what stood out the most was your front desk staff. The room i would rate aboiut a 7. The door hedges on the bathroom door was loose so we had to lift it up the close it. The shower leaked throughout the night so we had to keep the bathroom door cklosed. But again your front desk staff moved my ing from a 7 to a 8. 5 on a 1 to 10 scales.

Dear Robert Good Afternoon Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juliana Souza Manager Assistant

Great food, beautiful lobby, friendly staff

Customer review rating 4.3/5

Dulce M. Families - 19/07/2019 Confirmed reviews ALL

Overall, it was good. The only complaints is that they charged me for something I didnt have from the mini fridge. Also, they didn’t have plugs to charge things. This was a little inconvenient since we had a lot of things to charge. The iron board we were given was broken. And our bathroom had a very foul smell to it. The staff accomadated us the best they could, which we greatly appreciated!

Dear Dulce Ariana M. Good afternoon Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your comments helped us to improve our services even more. Sincerely, Juliana Souza Manager Assistant

A modern hotel on the verge of total excellence

TripAdvisor rating 4.0/5

Gilbraz S Couples - 18/07/2019 TripAdvisor review

I had to stay for more than 15 days, our stay was very good, to improve I would suggest a few things: (1 The wlakies talkies of the cleaning and maintenance staff can be adjusted to a lower volume as they are overly loud, beyond (2) After a long stay at the hotel, the ideal would be to facilitate the stay, not only to inform that the hotel would be crowded and should leave the place, without (3) The refectory during the cold was a refrigerator, because the walls are glass and without any type of heating, extremely uncomfortable during breakfast. Positively highlight the excellent food of the self-service lunch and the attendance of food of 24 hours, presentation, taste and quality. The courtesy of the reception desk is to be commended.

Dear guest We very much appreciate your comments regarding your stay at the Mercure São Paulo Bela Vista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Juliana Souza/Manager Assistant

Excelente

Customer review rating 4.3/5

Fernando Families - 10/07/2019 Confirmed reviews ALL

TOP!

Kanbara Volte mais vezes, será sempre um prazer recebê-lo!! Juliana Souza Subgerente (1…

Perfect!

Customer review rating 4.3/5

Ana F. Solo - 02/07/2019 Confirmed reviews ALL

Perfect! I wish I could stay a few more days... I will stay there again on my next visit to Sao Paulo, definitely.

Dear Ana Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juliana Souza Manager Assistant
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