Dear Jeetendra, Thank you very much for your kind feedback! We are delighted to know that you found our staff professional and well-mannered. Your words are greatly appreciated and will certainly be shared with our team. It was a pleasure having you with us, and we hope to welcome you back soon! Adriana

Dear Orlando, Thank you for sharing your feedback with us. We are pleased to know that you experienced great service from our team, and we appreciate your understanding regarding the issue with the toilet valve. We are sorry for the inconvenience caused by the noise and are glad that our Front Desk team promptly took note of the issue for follow-up. Regarding the welcome drink, we would like to clarify that this benefit is available through the ALL, according to the conditions of the membership. We also appreciate your comments regarding the need for renovation. Your feedback is very important to us and has been shared with our management team as we continue working to improve our facilities and enhance our guests’ experience. We hope to have the pleasure of welcoming you back soon! Yours Sincerely, Adriana

Dear Daniel, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We are especially sorry that the bathroom was not properly clean and that you encountered insects in the shower. This is certainly not the standard we strive to provide, and we will reinforce our cleaning and inspection procedures with the housekeeping team. We also understand your comments regarding the lack of a complimentary bottle of water, the limited power outlet options for international plugs, and the curtains not fully covering the windows. Your observations are very important to us and will be shared with the responsible teams for review and improvement. We truly regret that these issues affected your experience and hope to have the opportunity to welcome you again and provide you with a much more comfortable stay. Yours sincerely Adriana

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the shower quality and the condition of our facilities did not meet your expectations. We understand how important comfort and well-maintained accommodations are to a pleasant stay. Please be assured that your comments have been shared with the appropriate teams, as we continuously work to improve our facilities and guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Adriana

Dear Rodrigo, como vai? Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to spend additional time changing rooms due to defective safes, especially after an eight-hour journey when all you wanted was to settle in and rest. This is certainly not the experience we aim to provide, and we regret that this situation negatively impacted your stay. Your comments have been shared with our maintenance and operations teams so that the condition of our room safes can be thoroughly reviewed and corrective measures taken. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We are truly sorry that we did not meet your expectations on this occasion. Kind regards, Adriana

Dear, Willian, How are you? Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location, but we sincerely apologize for the inconveniences you experienced during your stay. We regret the issues related to noise insulation, bathroom odor, and housekeeping service. Please rest assured that your comments have been shared with the responsible teams so we can work on the necessary improvements. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely Adriana Quality Coordinator

Dear Charles, How are you? Thank you for taking the time to share your feedback with us. We are glad to know that you found the overall aesthetics of the hotel satisfactory and that the room met your expectations. However, we sincerely apologize for the discomfort caused by the pillows and for not fully meeting your expectations regarding breakfast. Your comments are very important to us and will be shared with the responsible teams as we continuously work to improve our guests’ experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Quality Coordinator Adriana

Thank you very much for your kind review! 😊 We are delighted to know that you enjoyed our modern and clean facilities, as well as our location close to Avenida Paulista. It was a pleasure having you with us, and we truly hope to welcome you back on your next visit to São Paulo! Yours sincerely Adriana Quality Coordinator

Dear Juan, I hope are you fine Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are sorry to hear that you found the room lighting uncomfortable and the light control system inconvenient. Your comments regarding the room atmosphere and functionality are very important to us and will be shared with our management team for review and improvements. We truly appreciate your observations and hope to have the opportunity to provide you with a much better experience in the future. Yours sincerely Adriana

Dear Viviane, I hpe are you fine. We sincerely apologize for the inconvenience you experienced during your stay. We are very sorry to hear about the clogged shower drain and the lack of hot water in your room. We understand how uncomfortable and frustrating it must have been to deal with these issues, especially after expecting a relaxing stay. Please rest assured that your comments will be shared with our maintenance team so the necessary corrective actions can be taken immediately. Thank you for bringing this to our attention, and we truly hope to have the opportunity to provide you with a much better experience in the future. Adriana

Dear Cecilia, I hope you are well We are truly delighted to hear that you loved your 9-day stay with us! 😊 It’s great to know that you found your room very comfortable and enjoyed our restaurant, especially the breakfast. Your kind words about our efficient and friendly staff mean a lot to us. Thank you as well for your suggestion regarding clearer instructions for the international TV. We appreciate your feedback and will certainly look into ways to improve this aspect for an even better guest experience. We hope to have the pleasure of welcoming you back again soon! Adriana

Dear Matteo, Thank you very much for your detailed and thoughtful feedback! We’re delighted to hear that you enjoyed our excellent location, with easy access to the metro and a მშვიდ and convenient surroundings. It’s also great to know that you found our team welcoming, the rooms spacious and comfortable, and that you made the most of the swimming pool. We truly appreciate your comments regarding the furniture and appearance, and we will certainly take them into consideration as we continuously work on improvements. It’s wonderful to know you enjoyed both breakfast and lunch at our restaurant, along with the quality of the food and the kindness of our staff. We look forward to welcoming you back for another pleasant stay! Kind regards, Adriana

Prezado Mauricio, como vai? Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Adriana Coordenadora da Qualidade

Dear Shara, how are you? Thank you for sharing your experience with us. We are pleased to hear that your check-in process went smoothly and that you enjoyed our breakfast selection. However, we sincerely apologize for the inconvenience caused by the TV and kettle not working, as well as the absence of a room phone to contact reception. This is certainly not the experience we aim to provide, and we regret not meeting your expectations. Your feedback has been shared with our maintenance and operations teams to ensure these issues are promptly addressed and do not recur. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much improved stay. Kind regards, Adriana

Dear Thales, Thank you very much for sharing your feedback with us. We are delighted to know that you had a great experience with our Front Desk team and that you found the service friendly, efficient, and helpful. Your kind recognition will certainly be shared with our staff. On the other hand, we sincerely apologize for the inconvenience you experienced with the shower temperature. We understand how frustrating this can be, and your comment has been shared with our maintenance team so the system can be checked and improved. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you again in the future for an even more comfortable stay. Kind regards, Guest Relations Team 😊

Prezado Alberto F., Thank you very much for your kind review. We are delighted to know you had a pleasant business stay and that our team made a positive impression with their service. We also appreciate your suggestion regarding the room lighting, especially in the desk area, and will share it with our management team for improvements. We hope to welcome you again soon. Adriana

Prezado Glaucio, como vai? Agradecemos por avaliar sua experiência conosco. Sua opinião é muito importante para nós. Caso queira compartilhar mais detalhes sobre sua estadia, ficaremos muito felizes em ouvir seus comentários, pois eles nos ajudam a melhorar continuamente nossos serviços. Esperamos ter a oportunidade de recebê-la novamente em breve e proporcionar uma experiência ainda melhor. Atenciosamente, Adriana Coordenadora da Qualidade

Caro Eduardo, Obrigado pelo seu feedback a respeito da sua recente estadia. Agradecemos seus comentários sobre nossa localização e consideraremos suas observações sobre as condições do hotel enquanto nos esforçamos continuamente para aprimorar as experiências de nossos hóspedes. Atenciosamente, Adriana Coordenadora de Qualidade

Dear Rafael S., how are you? Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered with the condition of your room and the service provided. We take cleanliness and maintenance very seriously, and your experience does not reflect our standards. I understand your disappointment regarding the management of third-party rooms within the hotel. Please rest assured that we continuously strive to improve and ensure that all accommodations meet our quality expectations. Your concerns have been noted as we work towards enhancing our guests' experiences. Atenciosamente, Adriana Quality Coordinator