Mercure São Paulo Bela Vista Hotel 4 stars

In general good

Good location, adequate accommodations, tasty breakfast. The hotel and rooms, in general, need a makeover. The decor is quite dated.

Room size was good, excellent WiFi connectivity and amazing breakfast service.

The room size, bed comfort and furniture were ok. On the other hand, there were small ants in the room, and even if we informed about it to the front desk twice, the ants were still there. Additionally, daily the room could be better cleaned.

Satisfactoria

Everything was well except that I am still waiting to receive an electronic copy of my bill. Please send it to me as soon as possible.

The people that work there are really professional and kind.

always very friendly and helpful 1:1 but when I contacted them for checkout I could not reach/talk to anyone later they said it was very busy they made it up to me by extending the checkout also one day the sink was not cleaned and I found my hair from shaving still there

I loved the view and breakfast but the WiFi connection in my room didn’t worked and this made me feel unsatisfied.

The managers were always available when I needed them, even for little things like assistance with the elevator. They were always pleasant and always available for questions. The staff in the dining room were likewise pleasant and helpful. And the good was excellent!

It was pleasant and accommodating and what stood out the most was your front desk staff. The room i would rate aboiut a 7. The door hedges on the bathroom door was loose so we had to lift it up the close it. The shower leaked throughout the night so we had to keep the bathroom door cklosed. But again your front desk staff moved my ing from a 7 to a 8. 5 on a 1 to 10 scales.

Overall, it was good. The only complaints is that they charged me for something I didnt have from the mini fridge. Also, they didn’t have plugs to charge things. This was a little inconvenient since we had a lot of things to charge. The iron board we were given was broken. And our bathroom had a very foul smell to it. The staff accomadated us the best they could, which we greatly appreciated!

I had to stay for more than 15 days, our stay was very good, to improve I would suggest a few things: (1 The wlakies talkies of the cleaning and maintenance staff can be adjusted to a lower volume as they are overly loud, beyond (2) After a long stay at the hotel, the ideal would be to facilitate the stay, not only to inform that the hotel would be crowded and should leave the place, without (3) The refectory during the cold was a refrigerator, because the walls are glass and without any type of heating, extremely uncomfortable during breakfast. Positively highlight the excellent food of the self-service lunch and the attendance of food of 24 hours, presentation, taste and quality. The courtesy of the reception desk is to be commended.

TOP!

Perfect! I wish I could stay a few more days... I will stay there again on my next visit to Sao Paulo, definitely.