Dear Richard M., We appreciate you letting us know about your recent visit. We are pleased that you found our location well situated for your needs, with the airport just a short walk away. However, we are sorry that your overall experience felt very basic. Our ibis budget concept is designed to offer essential comfort at an affordable rate, and we understand it may not suit every traveller’s expectations. We hope you were able to take advantage of our complimentary breakfast and the variety of dining options within a few minutes’ walk of the hotel. It would be a pleasure to welcome you again. Kind regards, ibis Budget Melbourne Airport Team

Dear Kay, Thank you for taking the time to share details of your recent visit. We are delighted that you found the hotel surprisingly quiet for an airport location and that our welcome area with its tea and coffee facilities left a positive impression. It is also wonderful to hear that a member of our team was pleasant and helpful with your luggage. We hope to welcome you back in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Stefan, We sincerely apologize that your experience fell short in several areas. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, ibis Budget Melbourne Airport Team

Dear Heather, Thank you for taking the time to review your recent experience. We are delighted that you found our location so handy and within easy reach of the airport. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our three-storey building does not have a lift, and we understand how challenging this can be, especially with luggage. For future visits, we would be happy to arrange a ground-floor room upon request to make your arrival and departure more comfortable. The in-room tea and coffee setup includes basic amenities, though wooden stirrers are not part of the standard offering, and we have noted your comments on this. Breakfast is always included in our room rates, so we regret any confusion that may have arisen on this point. Nonetheless, it is wonderful to hear that you found the booking process so straightforward and that our team members were consistently pleasant throughout your time with us. We are also grateful for your overall satisfaction and the convenience you appreciated during your family trip. We hope to welcome you back soon. Best wishes, ibis Budget Melbourne Airport Team

Dear Neil, Your feedback matters to us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the discomfort you encountered in your room. Our housekeeping team works diligently to maintain high standards, and we are disappointed that this was not reflected during your visit. Reception is manned daily until 2am and our staff are always available to assist with any concerns, so please never hesitate to reach out if something is amiss. We do hope to be able to welcome you back for a better experience. Best wishes, ibis Budget Melbourne Airport Team

Dear Kim, Many thanks for your valuable feedback. We are pleased that our no-frills concept suited your needs for a practical stay near the airport. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our ibis budget brand is designed to offer straightforward, value-driven accommodation, and we understand your frustration regarding the loyalty programme benefits, which operate differently across our brand portfolio. Nonetheless, our proximity to the terminals, just a short walk away, makes us a convenient choice for travellers looking for simple and accessible lodging before or after a flight. We all hope to welcome you back. Best wishes, ibis Budget Melbourne Airport Team

Dear Helen, Thank you very much for this kind review. We are delighted that you chose our hotel for your overnight stay before your early flight. Our team takes great pride in making check-in smooth and welcoming, so it is lovely to know you had a positive arrival experience. We are also glad you found our location so handy for getting to the terminal the next morning. It is wonderful that your booking experience on our website was straightforward and that your trip with friends went so well. We hope you will return for a memorable stay. Best wishes, ibis Budget Melbourne Airport Team

Dear Tim, Thank you for reviewing your visit. We are glad that our hotel served its purpose and made your early morning flight that bit easier. It is rewarding to know that a simple bed and a convenient spot so close to the airport were all you needed. Our team works hard to keep things straightforward for travellers like you, and we value that you took a moment to let us know it worked well. We hope to have the pleasure of welcoming you again. Kind regards, ibis Budget Melbourne Airport Team

Dear Robin, We appreciate you letting us know about your recent visit. We are glad you found our hotel well located for your early morning flight and that your stay was comfortable and hassle-free. We are also delighted that your overall experience left you satisfied. We look forward to the pleasure of welcoming you back on a future stay. Best regards, ibis Budget Melbourne Airport Team

Dear Wilson, We thank you for taking the time to provide us with your feedback. We are pleased that you found our rates competitive compared to other hotels near the airport. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is a three-story building without a lift, and our ibis budget design places the washbasin within the room while the shower and toilet remain in a separate enclosed space. This layout is part of our standard concept, though we understand it may feel different from what you are accustomed to. It would be a pleasure to welcome you back on a future occasion. Kindest regards, ibis Budget Melbourne Airport Team

Dear Donna, Thank you for taking the time to review your recent experience. We are delighted that our proximity to the airport made your travels easier. That said, we are sincerely sorry that some aspects of your stay fell short. A restful night before a long journey is essential, a. we regret that the bedding did not provide the comfort you needed. We do have extra pillows available at reception upon request, which can sometimes help soften the experience. Nonetheless, it is encouraging to know that you would recommend us, a. we appreciate your generous rating. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Rajat, Thank you for reviewing your visit. We are glad you had a very good stay and found our location convenient. That said, we are sorry for the odour you noticed in your room. Our housekeeping team works daily to keep every space fresh, and we will certainly look into this. We always encourage guests to let us know on site so we can address any concerns right away. Nonetheless, our team at reception made a great impression, and we are pleased they contributed to your satisfaction. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, ibis Budget Melbourne Airport Team

Dear Natalie, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you found our soundproofing effective against the outside traffic and aircraft noise. Our triple-glazed windows really do make a difference, and it is great to hear you noticed that peace and quiet. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you were disturbed during the night, and we wish you had let our team know at the time. We are available at reception 24 hours a day and would have been happy to help. We also note your comment about the pillow. Extra pillows are always available on request at reception, and our team is ready to assist with anything you need for a more restful sleep. Nonetheless, we are pleased that you felt satisfied overall with your stay. Our hotel is all about providing a comfortable bed and bathroom at a great price, and knowing we delivered that for you means a lot. We hope to welcome you back. Best wishes, ibis Budget Melbourne Airport Team

Dear Brad, Thank you for your valuable feedback. We are delighted that our team made a great impression with their professional and courteous communication, both before and during your stay. Our hotel is glad you found your room perfectly adequate for your needs and that the early check-in helped you settle in smoothly. However, we are sorry to hear that your son found the bed less comfortable than expected. Our reception team is always happy to provide extra pillows on request, and we wish we had known at the time so we could have helped. Nonetheless, we are thrilled that our proximity to the airport made your quick morning departure easy and that you would choose to stay with us again under the same circumstances. We hope that you will return in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Lee, We are pleased that you found the linen to be professionally clean and comfortable during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the oversight in the cleanliness of your accommodation and the unwelcome odour you encountered in the foyer. Our hotel is a 100% non-smoking property, and our team carries out daily housekeeping to maintain fresh and tidy spaces. We also wish to acknowledge that the mini refrigerator seals and the areas near the windows and air conditioning were not up to the standard you deserved. Our reception is manned until 2am daily, and our staff would have been happy to address these concerns promptly had we been made aware. Finally, your feedback helps us maintain the welcoming environment we strive to offer every guest. We hope you will consider staying with us again in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Yee Y., Please accept our sincere thanks for this glowing review. We are delighted that you found our hotel comfortable and enjoyed the short walk from the airport. Knowing that our proximity made your trip with your partner that bit easier means a lot to us. Our team works hard to keep every room clean and welcoming, so your feedback on comfort is truly appreciated. It would be our pleasure to have you return on another occasion. Very best wishes, ibis Budget Melbourne Airport Team

Dear Alexander, Thank you for taking the time to share your thoughts with us. We are glad you found our location ideal for your travels, especially as a Virgin Flyer. Being just a short walk from both terminals makes an early departure or late arrival much simpler. That said, we are sorry that the size of our rooms felt a little tight. Our budget concept keeps things compact, and our team is always ready to help make your stay as comfortable as possible. Nonetheless, it is great that you enjoyed your first breakfast with us. We are pleased the coffee and pancakes hit the spot, and that our team made everything smooth and welcoming throughout your visit. We hope that we can welcome you back in the future. Kindest regards, ibis Budget Melbourne Airport Team

Dear Tracey, Thank you for writing a review. We are delighted that you found your room comfortable and that you enjoyed your overnight stay with us. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our hotel is a three-storey building with staircase access to the upper floors, and we understand this can be less convenient when travelling with luggage. For your next stay, our ground-floor rooms may offer a more suitable option. We also note your suggestion about transport to the terminals, and whilst the hotel is situated just 400 metres from Melbourne International Airport, we appreciate that a short walk can feel less manageable depending on individual circumstances. Nonetheless, it is rewarding to know that, despite these points, you were happy with your overall experience at ibis budget Melbourne Airport. The entire team hopes that we will be able to welcome you again. Best regards, ibis Budget Melbourne Airport Team

Dear Joshua, We appreciate you letting us know about your recent visit. We are pleased that you found our hotel clean and comfortable for your overnight stay before your early flight. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our property spans three floors and is accessed via a central staircase, which can prove challenging when carrying heavier luggage. We also understand that our compact room design and the sound from the cooling unit may have affected your rest, and we regret any disturbance this caused. Nonetheless, we are glad that our proximity to the airport terminals made your travel plans more convenient, being just a short stroll away. We hope we have the opportunity of seeing you again in the future. Kind regards, ibis Budget Melbourne Airport Team