Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,276 reviews

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Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport, Tullamarine
3045 TULLAMARINE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,276 reviews

Customer review rating 2.5/5

Odysseas T. Couples - Confirmed reviews ALL

I selected a suite due to celebrating a birthday. Upon arrival, the greeting card was for a different customer, and the wine glasses still had lip marks and lipstick on them indicating that they are not washed correctly. We rang to point out the greeting card mistake before proceeding to dinner. We washed the glasses ourselves, Monica acknowledged we were celebrating a birthday and sent up a bottle of wine but when we returned, the greeting card of the other customer was still there, as was a stale box of pretzels. When spending $573 on a one-night stay, we expected much, much better. On the upside, the food at the restaurant was very good and the young lady that checked us in was very pleasant and extremely helpful and professional.

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

Well appointed room and they welcomed us with mineral water and chocolate

Dear John, We really appreciate this positive review of your recent visit. We are thrilled you enjoyed your stay at Novotel Melbourne Airport. It was our pleasure to provide thoughtful touches like mineral water and chocolate for your arrival. Our team takes pride in offering well-appointed rooms designed for comfort and convenience, and we’re glad these aspects enhanced your visit. We look forward to welcoming you back in the future. All the best, Giovani Sayuti, Director of Operations

Customer review rating 5.0/5

Christian E. Solo - Confirmed reviews ALL

I was traveling from the United States to Melbourne for the Formula One race weekend. Everything was clean and tidy and quiet and extremely enjoyable. I’m definitely gonna come back here.

Dear Christian, Please accept our sincere thanks for this kind feedback. It is wonderful to hear that your experience with us was so enjoyable during the Formula One weekend. We take pride in offering a spotless and peaceful environment for all our guests, and we are thrilled that you found our accommodations to your liking. Your appreciation for the tranquility and comfort we strive to provide truly motivates our team. We hope to see you for another enjoyable stay, Kind regards, BiVi Ju, Assistant Manager

Customer review rating 5.0/5

Carine F. Families - Confirmed reviews ALL

From start to finish: a perfect experience: Welcome: couldn't have been better, Room: 100% clean and bathroom modern and again perfectly clean, Breakfast delicious and plentiful before long flight home, checkout simple.

Dear Carine, Thank you for your positive feedback. We are thrilled your stay at Novotel Melbourne Airport met all your expectations. Our team takes great pride in maintaining impeccable cleanliness standards, and we are delighted you noticed the care put into your room. We will make sure to pass your kind words to our front desk colleague who warmly welcomed you upon arrival. We hope you will return for another memorable stay. Best wishes, BiVi Ju, Assistant Manager

Customer review rating 4.5/5

Carolyn F. Families - Confirmed reviews ALL

Staff were lovely. Accom clean and modern. Parking easy. Restaurant facilities, food and staff great.

Dear Carolyn, Thank you for your positive feedback. We are delighted to hear you enjoyed your stay at Novotel Melbourne Airport. Our team takes great pride in providing modern, clean accommodations and ensuring easy access to amenities like our convenient parking. It’s wonderful to know our restaurant offerings and friendly staff added to your family trip. With our prime location just moments from the terminals, we’re glad your visit was as seamless as you deserved. We hope you will return for another memorable stay. Best wishes, Giovani Sayuti, Director of Operations

Other web-users rate our hotel

  • 1,420 reviews 9/10 Location
  • 2,292 reviews 8/10 Room
  • 2,093 reviews 7.1/10 Service
  • 21 reviews 5.3/10 WiFi
  • 971 reviews 5.8/10 Food
  • 727 reviews 8.3/10 Cleanliness
  • 693 reviews 8.1/10 Amenities
  • 581 reviews 9/10 Vibe

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