Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,988 reviews

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Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,988 reviews

Customer review rating 4.5/5

Cora A. Solo - Confirmed reviews ALL

Easy access from Melbourne airport. Signs from from airport good; however, signs from carpark are not clearly visible while the new carpark construction is underway. Very comfortable size rooms and very clean.

Dear Cora, Thank you very much for this kind review. We’re delighted you enjoyed your stay at Novotel Melbourne Airport. Your kind words about our spacious rooms and high cleanliness standards are much appreciated. We design our spaces to help travelers recharge, and it’s rewarding to know this made a difference during your solo trip. We regret the temporary challenges with wayfinding near our parking area. The ongoing construction has required some adjustments, but we’re working to improve visibility as works progress. It’s great you found our airport proximity convenient and noticed our sustainability efforts. Providing recycling options aligns with our commitment to eco-friendly hospitality while maintaining guest comfort. We look forward to the pleasure of welcoming you back. Many thanks again, Matthew Christoval, Assistant Front Office Manager

Customer review rating 3.0/5

Terrence A. Families - Confirmed reviews ALL

Stay overnight, convenient - clean room

Dear Terrence, We thank you for taking the time to provide us with your feedback. We’re pleased to know you found the convenience of our location ideal for your overnight stay and appreciated the cleanliness of your room. Our team strives to ensure a hassle-free experience for guests transitioning through Melbourne Airport, and we’re glad this supported your family’s needs. That said, we regret the bedding configuration in your room did not provide the comfort expected. Our Deluxe Rooms with two double beds or King-size options are designed to accommodate families, and we encourage guests to consult our team when booking to select the most suitable layout. Your recognition of our maintenance standards is equally valued. We consistently work to uphold a well-kept environment, and it’s rewarding to know this aspect enhanced your stay. We hope that you will return in the future for a more enjoyable experience. Best wishes, Yahya Virk, Assistant Manager - Night

Customer review rating 5.0/5

Maxine A. Couples - Confirmed reviews ALL

This hotel presents really well, the reception staff were friendly and approachable, the room had everything we required, the bed comfortable and best of all very close to the airport terminals, you could either walk or take the free shuttle. Would definitely stay again the night before a flight, it takes away the stress on getting to the airport on time for a flight.

Dear Maxine, We appreciate your thoughtful review. We’re thrilled you enjoyed your stay at Novotel Melbourne Airport. Our team takes pride in creating welcoming spaces, and we’re delighted our reception staff made your check-in memorable. It’s great your room met all your needs and that our convenient airport access helped streamline your travel plans. We appreciate you choosing to book directly with us and sharing your enthusiasm for our ALL Accor loyalty program. The entire team looks forward to seeing you again in the future. Kind regards, Matthew Christoval, Assistant Front Office Manager

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Comfortable stay in a convenient location.

Dear David, Thank you for choosing our hotel. We’re delighted your stay was comfortable and that our location added convenience to your trip. Our team takes pride in offering a relaxing base for travelers, especially couples seeking seamless airport access. That said, we regret your experience with our loyalty program didn’t fully meet your expectations. As a Classic member, your feedback helps us refine these offerings, and we’ll share your thoughts with the ALL team. Nonetheless, we’re glad the proximity to Melbourne Airport’s terminals made your journey smoother. The ease of walking to departures remains a highlight many guests appreciate. We hope to have the occasion to welcome you back. Best wishes, Yahya Virk, Assistant Manager - Night

Customer review rating 3.5/5

Marion D. Solo - Confirmed reviews ALL

Room was a little unkempt and feel there could be more info available to help guests find their way around the hotel

Dear Marion, Many thanks for your valuable feedback. We’re pleased to know your experience with us met your travel needs during your solo trip. That said, we sincerely regret the concerns about your room’s preparation and the navigational guidance during your self-check-in process. Our team is always available at reception to assist with any immediate needs or clarifications. Nonetheless, we’re glad our proximity to Melbourne Airport provided the convenience you valued for your journey. We hope to have the opportunity to welcome you again. Kind regards, Yahya Virk, Assistant Manager - Night

Other web-users rate our hotel

  • 1,631 reviews 9.1/10 Location
  • 2,653 reviews 7.9/10 Room
  • 2,433 reviews 7.3/10 Service
  • 25 reviews 6.5/10 WiFi
  • 1,117 reviews 6.3/10 Food
  • 844 reviews 8.2/10 Cleanliness
  • 780 reviews 8.1/10 Amenities
  • 658 reviews 9.1/10 Vibe

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