Stay within walking distance of all domestic and international terminals; no shuttle required. Perfect for early departures, late arrivals, business travel, conferences and family getaways, Novotel Melbourne Airport offers 248 contemporary rooms and suites, four restaurants and bars, convenient on-site parking, executive boardrooms and Melbourne Airport's largest pillarless ballroom. Unwind at Higher State Health & Wellness with a heated indoor pool, sauna and fitness centre before or after your journey.
Novotel Melbourne Airport is a full-service hotel located within Melbourne Airport, bringing together accommodation, dining, meetings, wellness and event facilities in one destination. Designed for business and leisure travellers, it's an ideal base for overnight stays, major events, conferences and exploring Melbourne before or after your journey.
Whether you're visiting Melbourne for business, a concert, major sporting event or weekend escape, Novotel Melbourne Airport keeps you connected to the city's biggest experiences while staying moments from your next flight.
Whether you're catching an early flight, arriving late or extending your stay, our team looks forward to making every moment effortless, comfortable and genuinely welcoming.
David Alexander, Hotel Management
Every journey is different, so we've created a place that adapts to the way you travel. Whether you're visiting Melbourne for business, a conference, a celebration or your next adventure, you'll find genuine hospitality, welcoming spaces and the flexibility to work, connect, unwind or simply slow down. Whether you're staying for one night or several, every detail is designed to help you feel at home.
Hotel extras
Designed around the way you travel.
Walk to your flight. Park on-site with ease. Stay in comfort.
More than an airport hotel. Dine, meet and celebrate.
Recharge at Higher State Health & Wellness.
Everything you need, before and after every journey.
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior Room with 1 queen size bed
, Room 2 :
Deluxe Room with 1 kingsize bed
Room
Superior Room with 1 queen size bed
Photo out of - Superior Room with 1 queen size bed
More than just a comfortable hotel room at Melbourne Airport, your Superior Room is a haven, whether you're taking off or have just landed. The queen-size Novotel bed promises restful sleep while the stylish bathroom's rain shower refreshes and revives.
Max. number of persons
2
Area
From
27 m²
/
290 sq ft
Bedding
Queen size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
55'/140 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Electric Facilities
220/240 V AC
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Relax in our Deluxe King Room at Melbourne Airport, featuring elegant decor inspired by the Victorian landscape. Enjoy fresh coffee to start your day and unwind with stunning views through full-length windows. Perfect for business or leisure stays.
Max. number of persons
2
Area
From
27 m²
/
290 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
55'/140 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Photo out of - Deluxe Airport view Room with 1 King bed
Airport view rooms place you at the heart of the airport's energy. Enjoy the hum of nearby activity and the occasional plane overhead, capturing the excitement of journeys in motion. Room with 1 King bed, tea & coffee facilities and free Wi-Fi.
Views:
Airport view
Max. number of persons
2
Area
From
27 m²
/
290 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Whether you're staying with a friend or a loved one, the Deluxe Twin Room at Tullamarine Airport is a peaceful retreat, with stylish contemporary decor inspired by the Victorian country. Two soft, joinable Novotel beds promise a restful night.
Max. number of persons
2
Area
From
27 m²
/
290 sq ft
Bedding
Joinable bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
55'/140 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Ideal for family and group travel, this spacious room features two double beds for up to four guests. Stay together in one room, with space to unwind before or after your Melbourne Airport flight.
Views:
Airport view
Max. number of persons
4
Area
From
27 m²
/
290 sq ft
Bedding
Double bed(s) x2
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
55'/140 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Photo out of - Accessible Superior Room with 1 King size bed
Your Accessible Superior Room at Melbourne Airport offers comfort and thoughtful design to ensure a relaxing stay. Catch a movie on the 55-inch TV and refresh in the spacious, accessible bathroom before settling in for a blissful sleep in the king bed.
Max. number of persons
2
Area
From
27 m²
/
290 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Toilet with side and rear grab bars
Toilet seat 17”-19” above floor
Sink lever hardware
Sink top 27”-34” above floor
Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
Bathroom has 60” diameter turning radius or space for T-turn
Bathroom hook no higher than 48” above floor provided
Towel bar or rack no higher than 48” above floor provided
Handheld shower
Transfer shower with grab bars (no fixed seat)
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Bedding Facilities
Pillow Menu
36” wide route to both sides of bed (in room with one bed)
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Trouser press
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Doorways provide 32” clear width
Lever door hardware
Drapery controls no higher than 48” with loop ends
At least one closet rod no higher than 48” above floor
Safe shelf and controls 15”-48” above floor
Built in visual fire alarm
Phone within 4 ft. of outlet
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
The Junior Suite at Melbourne Airport offers 51sqm of modern space decorated with rich tones inspired by Victoria's landscapes. Wake to spectacular views and unwind in the elegant bathroom featuring a luxurious bathtub-your perfect airport hotel retreat.
Max. number of persons
2
Area
From
51 m²
/
548 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Coffee/tea making facilities
Fridge
Kettle
Mini-refrigerator
Nespresso machine
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Wireless internet in your room
Phone Facilities
Direct dial telephone
Tv Facilities
Chromecast
55'/140 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Soundproof doors
Soundproof room
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Page 1 out of 2, Restaurant 1 :
Boccata Restaurant
, Restaurant 2 :
Small Holdings
Boccata Restaurant
Photo out of - Boccata Restaurant
Boccata Restaurant brings contemporary Italian dining to Melbourne Airport. Discover the flavours of Italy over dinner before your flight, on your return home, or simply because great Italian food is worth the journey.
Cooking style
Italian
Capacity
140
Accessibility
Accessible service
1 Grants Road, Melbourne Airport, Tullamarine, 3045 Melbourne, Australia
Boccata Restaurant brings contemporary Italian dining to Melbourne Airport. Discover the flavours of Italy over dinner before your flight, on your return home, or simply because great Italian food is worth the journey.
Small Holdings
Photo out of - Small Holdings
Small Holdings brings Melbourne's café culture to Melbourne Airport with ST. ALi coffee, artisan pastries, fresh sandwiches and seasonal favourites. Welcoming travellers and locals alike, it's the perfect stop from breakfast through to afternoon coffee.
Cooking style
Cafe
Capacity
108
Accessibility
Accessible service
1 Grants Road, Melbourne Airport, Tullamarine, 3045 Melbourne, Australia
Small Holdings brings Melbourne's café culture to Melbourne Airport with ST. ALi coffee, artisan pastries, fresh sandwiches and seasonal favourites. Welcoming travellers and locals alike, it's the perfect stop from breakfast through to afternoon coffee.
Amber State Taphouse and Kitchen
Photo out of - Amber State Taphouse and Kitchen
Melbourne Airport's local taphouse for craft beers, cocktails, premium spirits and contemporary pub dining. The perfect place to meet, unwind, enjoy a pre-flight dinner or celebrate your return home.
Cooking style
International
Capacity
100
Accessibility
Accessible service
1 Grants Road, Melbourne Airport, Tullamarine, 3045 Melbourne, Australia
Melbourne Airport's local taphouse for craft beers, cocktails, premium spirits and contemporary pub dining. The perfect place to meet, unwind, enjoy a pre-flight dinner or celebrate your return home.
BOCCATA WINE BAR
Photo out of - BOCCATA WINE BAR
Luxurious wine bar featuring Victorian and Italian wines.
Luxurious wine bar featuring Victorian and Italian wines.
3 breakfasts
Photo out of - Breakfast
Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.
Buffet
Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Boccata
Express
Because great days always start with a good breakfast. stock up on treats and vitamins!
Room service
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.
Pool
Photo out of - Pool
Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.
Indoor heated 25-meter pool.
Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
Access & Security
Pool areas wheelchair accessible
Staff trained in first aid
Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.
Fitness center
Photo out of - Fitness center
The fitness centre at our spa hotel at Melbourne Airport offers all you need to maintain your fitness routine, with free weights and machines for cardio and strength workouts, spaces for yoga and Pilates, and an infrared sauna for winding down afterwards.
Gym
The fitness centre at our spa hotel at Melbourne Airport offers all you need to maintain your fitness routine, with free weights and machines for cardio and strength workouts, spaces for yoga and Pilates, and an infrared sauna for winding down afterwards.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Lessons available
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
TV in the room
Towels available
Wellness services and equipments
Area lounge
Infrared sauna
Personal lessons and special care
Massage
Yoga
Fitness coach
The fitness centre at our spa hotel at Melbourne Airport offers all you need to maintain your fitness routine, with free weights and machines for cardio and strength workouts, spaces for yoga and Pilates, and an infrared sauna for winding down afterwards.
Spa
Photo out of - Spa
Additional charge
Pamper yourself at our Higher State spa at Melbourne Airport. Whether you choose a soothing massage to relax and revive you after a long flight or a beautifying facial before your trip, our spa experts are dedicated to your health and wellness.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
Closed
Subsequent opening hours
Other informations
Services
Spa Treatment
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Pamper yourself at our Higher State spa at Melbourne Airport. Whether you choose a soothing massage to relax and revive you after a long flight or a beautifying facial before your trip, our spa experts are dedicated to your health and wellness.
From an intimate gathering of family and friends to a grand banquet for 240, welcome to the elegant wedding venue at Melbourne Airport. Our dedicated wedding planning team accompanies you every step of the way to ensure your big day is unforgettable.
From an intimate gathering of family and friends to a grand banquet for 240, welcome to the elegant wedding venue at Melbourne Airport. Our dedicated wedding planning team accompanies you every step of the way to ensure your big day is unforgettable.
Hotel was lovely clean and modern.
Self checkin was great.
However there are no signs for the gym/health club. Usually there's one in the lift saying what floor. Or sign in the lobby. Nothing in the room about where it was , just what it is. Ended up having to queue up at the check in to ask. It may seem obvious to the people working there that's its just around the corner. Then I was questioned was I evening staying at the hotel ... ??? Defeats the purpose of the self check in really.
Also once I was in the gym big signs saying "over 16only" up stairs and there kids running around in the recovery area in their pjs, while staff just walk past.
Dear Fiona,
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be lovely, clean, and modern, and that you appreciated the self-check-in process.
We sincerely apologize for the inconvenience you experienced with the signage related to our gym and health club facilities. We understand how important clear directions are for our guests, and your comments will be taken into consideration as we evaluate our guest experience. Additionally, we appreciate your observations regarding the age restrictions in the gym area. We strive to maintain a safe and appropriate environment for all our guests, and your feedback will help ensure we uphold these standards.
We value your insights and thank you for bringing these matters to our attention. We hope to welcome you back in the future for an even more seamless experience.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 4.0/5
Toni J.
Solo
-
Confirmed reviews ALL
I arrived on a cold night from a hot climate and headed to the hotel on foot to warm up. But I ran out of footpath, couldn’t see in front of me and ended up dragging my suitcase up and down gutters.
Dear Toni,
Thank you for your feedback regarding your arrival experience. We regret that the path to our hotel was challenging during your late arrival. Your comments will be noted as we strive to improve guest accessibility.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 5.0/5
Timothy J.
Couples
-
Confirmed reviews ALL
Great location, warm staff, comfortable room and excellent breakfast. 10/10 recommend. The receptionist was so friendly and a great introduction to the hotel experience. The breakfast was the last impression before leaving to catch our next flight and WOW- gourmet dining with experienced chefs.
Dear Timothy,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location, the warmth of our staff, and the comfort of your room. It is rewarding to know that our breakfast left a lasting impression, as we take great pride in our culinary offerings. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 5.0/5
Susan F.
Solo
-
Confirmed reviews ALL
I stayed for one night before I jumped on an early flight to Perth the next morning.
Upon arrival I was welcomed at the All Accor front desk and my check-in was made to feel very personal yet super efficient. My room allocated was the perfect location overlooking some of the departure gates, but I think the most outstanding feature for me was the intense blackout blinds in the room allowing me to sleep very well indeed.
As always the bed was a superior quality the bathroom beautiful and clean and in room dining of course was delicious!
Dear Susan,
Thank you for such a wonderful review and for your continued loyalty as an ALL Gold member.
We are delighted to hear that your stay was the perfect start to your early journey to Perth. It is especially lovely to know that our team made your check-in both personal and efficient, and that you enjoyed your room, the view, blackout blinds, comfortable bed, and in-room dining.
Your 100/100 rating across every aspect of your stay means a great deal to our team. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay before your next flight.
Kind regards,
BiVi JU
Assistant Manager
Customer review rating 4.0/5
Shondelle D. S.
Couples
-
Confirmed reviews ALL
Very short stay, room felt dated & dusty.
Dear Shondelle D. S.,
Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We will take your observations about the room's condition into consideration for our ongoing improvements.
Best regards,
Yahya Virk
Assistant Manager - Night
Dear Fiona,
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be lovely, clean, and modern, and that you appreciated the self-check-in process.
We sincerely apologize for the inconvenience you experienced with the signage related to our gym and health club facilities. We understand how important clear directions are for our guests, and your comments will be taken into consideration as we evaluate our guest experience. Additionally, we appreciate your observations regarding the age restrictions in the gym area. We strive to maintain a safe and appropriate environment for all our guests, and your feedback will help ensure we uphold these standards.
We value your insights and thank you for bringing these matters to our attention. We hope to welcome you back in the future for an even more seamless experience.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 4.0/5
Toni J.
Solo
-
Confirmed reviews ALL
I arrived on a cold night from a hot climate and headed to the hotel on foot to warm up. But I ran out of footpath, couldn’t see in front of me and ended up dragging my suitcase up and down gutters.
Dear Toni,
Thank you for your feedback regarding your arrival experience. We regret that the path to our hotel was challenging during your late arrival. Your comments will be noted as we strive to improve guest accessibility.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 5.0/5
Timothy J.
Couples
-
Confirmed reviews ALL
Great location, warm staff, comfortable room and excellent breakfast. 10/10 recommend. The receptionist was so friendly and a great introduction to the hotel experience. The breakfast was the last impression before leaving to catch our next flight and WOW- gourmet dining with experienced chefs.
Dear Timothy,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location, the warmth of our staff, and the comfort of your room. It is rewarding to know that our breakfast left a lasting impression, as we take great pride in our culinary offerings. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future.
Warm regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 5.0/5
Susan F.
Solo
-
Confirmed reviews ALL
I stayed for one night before I jumped on an early flight to Perth the next morning.
Upon arrival I was welcomed at the All Accor front desk and my check-in was made to feel very personal yet super efficient. My room allocated was the perfect location overlooking some of the departure gates, but I think the most outstanding feature for me was the intense blackout blinds in the room allowing me to sleep very well indeed.
As always the bed was a superior quality the bathroom beautiful and clean and in room dining of course was delicious!
Dear Susan,
Thank you for such a wonderful review and for your continued loyalty as an ALL Gold member.
We are delighted to hear that your stay was the perfect start to your early journey to Perth. It is especially lovely to know that our team made your check-in both personal and efficient, and that you enjoyed your room, the view, blackout blinds, comfortable bed, and in-room dining.
Your 100/100 rating across every aspect of your stay means a great deal to our team. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay before your next flight.
Kind regards,
BiVi JU
Assistant Manager
Customer review rating 4.0/5
Shondelle D. S.
Couples
-
Confirmed reviews ALL
Very short stay, room felt dated & dusty.
Dear Shondelle D. S.,
Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We will take your observations about the room's condition into consideration for our ongoing improvements.
Best regards,
Yahya Virk
Assistant Manager - Night
Customer review rating 5.0/5
Melany L.
Families
-
Confirmed reviews ALL
Clean, great location and wonderful customer service.
Dear Melany,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and appreciated our customer service. Your feedback is invaluable to us as we strive to provide a memorable experience for all our guests.
Mai Le
Assistant Manager
Customer review rating 4.5/5
Colin C.
Business
-
Confirmed reviews ALL
Easy in & easy out fotbinternational flight
Dear Colin,
Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our hotel convenient for your international travel needs. We strive to provide a seamless experience for our guests.
Best regards,
Mai Le
Assistant Manager
Customer review rating 3.0/5
Kellie M.
Families
-
Confirmed reviews ALL
Really disappointed. Our room was extremely noisy which made sleep difficult. Pillows smelled of fried food. Removal of the bathroom ammenities was disappointing too.
Dear Kellie,
Thank you for taking the time to share your feedback. We’re sorry that your recent stay did not meet the standard you experienced on your previous visit.
We understand how disruptive the noise must have been, particularly as you had already mentioned it to our team. We have also noted your comments regarding the pillows and bathroom amenities and will share these with the relevant teams for review.
We genuinely appreciate your continued loyalty and hope to have the opportunity to provide you with a more comfortable experience on your next stay.
Kind regards,
Mai Le
Assistant Manager
Customer review rating 3.0/5
Christina A.
Couples
-
Confirmed reviews ALL
We booked The Novotel becuase it was very convenient for our early flight, just a few minutes’ walk from Terminal 2. Parking is available next to the hotel for a fee, and check-in was very quick.
Unfortunately, our room felt extremely stuffy, with no fresh air coming in. The bed also hadn’t been made properly: the mattress was visible along one side, so I had to pull the sheets into place myself. The bathroom amenities were adequate, but nothing special.
Perhaps the Parkroyal is a better option.
Dear Christina A.,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our location and quick check-in process met your expectations. However, we regret to learn that your room did not provide the comfort you anticipated.
The concerns you raised about the room's ventilation and the bed's presentation have been duly noted. Our housekeeping team is typically dedicated to maintaining high standards, and we appreciate your observations as they help us improve. We also acknowledge your comments about the bathroom amenities and will take them into consideration.
We hope you will reconsider staying with us in the future.
Mai Le
Assistant Manager
Customer review rating 5.0/5
Carla D.
Couples
-
Confirmed reviews ALL
Perfect stay and great sleep
Dear Carla,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a perfect experience and enjoyed a restful sleep. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Mai Le
Assistant Manager
Customer review rating 4.5/5
Simone C.
Couples
-
Confirmed reviews ALL
Great service, comfortable clean room, beautiful bathrooms. Perfect for an early morning flight or stop over very comfortable.
Dear Simone C.,
Thank you for your kind words regarding our location, service, and accommodations. We are delighted that our hotel met your needs for comfort and convenience during your stay. We look forward to welcoming you back for your next visit.
Mai Le
Assistant Manager
Customer review rating 5.0/5
Russell A.
Couples
-
Confirmed reviews ALL
My second here whilst transiting thru. Great location
Walking distance to domestic and international but also runs a shuttle if you don’t wish to walk. Good food and drink choices at fairly reasonable prices. All staff I dealt with were excellent and very friendly. I used to stay at the Park Royal but the Novotel seems to have a better atmosphere to be honest. Not as clinical. Well appointed clean rooms. My new go to
Dear Russell,
Thank you for taking the time to share your experience at Novotel Melbourne Airport. We are delighted to hear that your recent stay met your expectations, particularly regarding our convenient location and the quality of our services. It is wonderful to know that you found our hotel to be a great choice for your transit needs, and that our shuttle service provided you with added convenience.
We take great pride in offering a diverse selection of food and drink options at reasonable prices, and we are pleased that you enjoyed these choices during your stay. Furthermore, your kind words about our staff are genuinely appreciated, as they strive to create a friendly and welcoming atmosphere for all our guests. We are also glad to hear that you found our rooms well-appointed and clean, contributing to your overall comfort.
Thank you once again for your feedback. We look forward to welcoming you back on your next visit and hope to continue being your preferred hotel choice.
Sincerely,
Jeffrey L.
Assistant Manager
Customer review rating 5.0/5
Jorge F.
Couples
-
Confirmed reviews ALL
Easy to check in and out, well located.
Dear Jorge,
Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the efficiency of our check-in and check-out process. We look forward to welcoming you back for another comfortable overnight stay.
Mai Le
Assistant Manager
Customer review rating 3.0/5
Tina S.
Business
-
Confirmed reviews ALL
We stayed for 2 nights for business trip. The room service was unsatisfactory, the bed was made but missing new towels, rubbish wasn’t emptied, and coffee was not replenished.
Dear Tina,
Thank you for taking the time to share your experience regarding your recent stay. I sincerely apologize for the oversight you encountered with your room service. It is our priority to ensure that our guests receive the highest level of service, and I regret that we fell short during your visit. Your feedback is valuable, and I will ensure it is addressed with the relevant team to improve our service standards.
Best regards,
Jeffrey L.
Assistant Manager
Customer review rating 2.0/5
Simon J. R.
Business
-
Confirmed reviews ALL
I stay at Novotel Sydney Airport and Brisbane Airport also and I have found Melbourne food to be way below the standards of the other hotels and the drink options also poor. Of an afternoon you cannot buy a drink in the hotel, you have to go back to the airport. Rooms are good and location is great. Self check in is easy and saves time. I have been left disappointed after my last stay where I had charges falsely applied to my credit card. I’ve lost trust in the hotel staff.
Dear Simon,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the disappointment caused during your recent stay, particularly regarding the incorrect charges applied to your credit card. We completely understand your concern and how this experience has affected your trust in our hotel. Please be assured that the refund for the incorrect charges is currently being processed.
We are also sorry that our food and beverage offerings did not meet the standard you have experienced at other Novotel airport hotels. Your comments regarding the food quality, drink selection and limited availability during the afternoon have been shared with our Food & Beverage team for review.
While we are pleased that you enjoyed the room, location and convenience of our self check-in, we regret that these positive aspects were overshadowed by the issues you experienced.
Thank you again for bringing these matters to our attention. We hope we will have the opportunity to regain your trust and provide you with a much better experience on a future stay.
Kind regards,
BiVi JU
Assistant Manager
Customer review rating 4.5/5
Catherine M. F.
Friends
-
Confirmed reviews ALL
We had an unexpected overnight due to a flight cancellation. The staff were very helpful when we arrived at 1am. The front desk staff the next day were also very good.
Please Note: There was some confusion about breakfast vouchers that needs addressing as there is a disconnect between what we were told, & all four of us thought the same thing from the arrival discussion, and what the breakfast staff explained. A simpler system would help.
Dear Catherine,
Thank you for taking the time to share your positive experience regarding your recent stay at Novotel Melbourne Airport. We are pleased to hear that our staff provided you with excellent service during your unexpected overnight visit. Our team is dedicated to ensuring a pleasant experience for all guests, and it is gratifying to know that their efforts were appreciated during your late arrival.
I would like to acknowledge your feedback regarding the breakfast voucher confusion. We strive to provide clear information to all our guests upon arrival, and I appreciate your insight into the discrepancies you encountered. Your suggestion for a simpler system is valuable, and I will ensure that it is communicated to our management team for consideration. Effective communication is essential to us, and we are committed to enhancing our services based on guest feedback.
Thank you once again for your kind words about our staff. We hope to welcome you back in the future for a more seamless experience.
Sincerely,
Jeffrey L.
Assistant Manager
Customer review rating 5.0/5
Paul E.
Couples
-
Confirmed reviews ALL
Check-in was pleasant. Helpful and extremely friendly staff who were a great representation of multicultural Melbourne.
Dear Paul,
Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you appreciated our convenient location, as well as the cleanliness and comfort of your room. It is wonderful to know that our staff's friendliness and multicultural representation made a positive impression during your check-in experience. We look forward to welcoming you back in the future.
Jeffrey L.
Assistant Manager
Customer review rating 4.5/5
Judith M.
Families
-
Confirmed reviews ALL
Well located easy to park, shuttle to airport great, beds comfortable
Thank you for your positive feedback regarding our convenient location and comfortable accommodations. We are pleased to hear that our shuttle service met your expectations. Your satisfaction is important to us, and we hope to welcome you back soon.
Mai Le
Assistant Manager
Customer review rating 1.5/5
Jamal H.
Business
-
Confirmed reviews ALL
Staying there was pleasant, loved the gym and quiet location close to the airport. However, I had a horrible experience of being charged for something I didn’t use and incurred cost on my employers credit card against company policy. It has all been resolved.
Dear Jamal,
Thank you for sharing your feedback with us.
We sincerely apologise for the incorrect minibar charge and, particularly, for the inconvenience this caused by being charged to your employer’s credit card against company policy. We fully understand why this experience has affected your confidence in staying with us.
While we are pleased that the matter has now been resolved, we acknowledge that the incorrect charge should not have occurred in the first place. Your feedback has been shared with our Housekeeping team to reinforce the importance of accurate minibar reporting and prevent similar situations in the future.
We are glad to hear that you otherwise enjoyed your stay, particularly our gym, quiet rooms and convenient airport location. We regret that this incident overshadowed those positive aspects of your experience.
We hope we may have the opportunity to regain your confidence and welcome you back for a much better experience in the future.
Kind regards,
BiVi JU
Assistant Manager
Customer review rating 5.0/5
Hong-an N.
Solo
-
Confirmed reviews ALL
Stayed a night before my early international flight. The location was convenient and had shuttle transfer to the terminal.
Dear Hong-An N.,
Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the shuttle service to the terminal. We look forward to welcoming you back for another comfortable stay.
Mai Le
Assistant Manager
Web-users rating
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Frequently asked questions
Novotel Melbourne Airport is located at 1 Grants Road, Melbourne Airport, 3045 Melbourne, Australia, within walking distance of all airport terminals. You can reach the Melbourne CBD in 30 minutes via the SkyBus from Terminal 4. We offer a shuttle on call and on-site indoor parking for an additional fee.
Novotel Melbourne Airport offers a variety of contemporary accommodations including:
Superior Room with 1 queen size bed
Deluxe Room with 1 kingsize bed or 2 double beds for families
Deluxe Airport view Room with 1 King bed
Junior suite with 1 king bed
At Novotel Melbourne Airport, we provide a range of facilities to enhance your stay:
Free Wi-Fi and air conditioning
Boccata Italian Restaurant and Wine Bar, Amber State Taphouse & Kitchen, and Small Holdings Cafe
Higher State health and wellness centre with a heated pool, spa, and fitness center
Meeting rooms, wedding venue, and shuttle service
Additional charges apply for parking, breakfast, and laundry services.
Novotel Melbourne Airport features Boccata Italian Restaurant and Wine Bar for authentic Italian dishes and Amber State Taphouse & Kitchen for Aussie pub favorites. You can also visit Small Holdings Cafe and bakery or enjoy our breakfast buffet from 05:00 AM to 09:30 AM. We offer room service, children's menus, and various dietary options including vegetarian and gluten-free.
At Novotel Melbourne Airport, check-in is available from 02:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Melbourne Airport regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Melbourne Airport using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are not allowed at Novotel Melbourne Airport.
Novotel Melbourne Airport features 10 high-tech meeting rooms and a business center with support staff. Our facilities include the largest ballroom at Melbourne Airport, with a maximum seating capacity of 330 guests.
Novotel Melbourne Airport is a wonderful choice for events and weddings, offering an elegant venue that can accommodate up to 240 guests for a banquet. Our dedicated planning team is available to help you organize unforgettable gatherings in our 10 versatile meeting rooms.
Novotel Melbourne Airport is a wheelchair accessible hotel featuring 22 dedicated rooms for guests with reduced mobility. Our facilities include accessible bathrooms with grab bars, elevators, and reserved parking spaces to ensure a comfortable stay for everyone.
Yes, Novotel Melbourne Airport allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
The Higher State spa at Novotel Melbourne Airport offers soothing massages and beautifying facials dedicated to your wellness. Our facilities include an infrared sauna, a two-lane 25-meter indoor heated pool, and a fitness center to help you recharge.
Business travelers at Novotel Melbourne Airport can utilize our 10 meeting rooms, high-tech coworking spaces, and a business center with support staff. Each room includes a dedicated working area with a safe large enough for a laptop, and high-speed Wi-Fi is available throughout the hotel. Our breakfast buffet is served from 05:00 AM to 09:30 AM.
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