Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 6,073 reviews

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Description

Hotel extras

  • Designed around the way you travel.

  • Walk to your flight. Park on-site with ease. Stay in comfort.

  • More than an airport hotel. Dine, meet and celebrate.

  • Recharge at Higher State Health & Wellness.

  • Everything you need, before and after every journey.

Our accommodation(s)

Book this hotel
Room 1

Relax in our Deluxe King Room at Melbourne Airport, featuring elegant decor inspired by the Victorian landscape. Enjoy fresh coffee to start your day and unwind with stunning views through full-length windows. Perfect for business or leisure stays.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x King size bed(s)

Airport view rooms place you at the heart of the airport's energy. Enjoy the hum of activity nearby and the occasional plane overhead, capturing the excitement of journeys in motion. 1 King bed, free Wi-Fi, safe, minibar and bathroom with bath or shower.

  • Views:

    Airport view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Whether you're staying with a friend or a loved one, the Deluxe Twin Room at Tullamarine Airport is a peaceful retreat, with stylish contemporary decor inspired by the Victorian country. Two soft, joinable Novotel beds promise a restful night.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Ideal for family and group travel, this spacious room features two double beds for up to four guests. Stay together in one room, with space to unwind before or after your Melbourne Airport flight.

  • Views:

    Airport view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Your Accessible Superior Room at Melbourne Airport offers comfort and thoughtful design to ensure a relaxing stay. Catch a movie on the 55-inch TV and refresh in the spacious, accessible bathroom before settling in for a blissful sleep in the king bed.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Transfer shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Drapery controls no higher than 48” with loop ends
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

The Junior Suite at Melbourne Airport offers 51sqm of modern space decorated with rich tones inspired by Victoria's landscapes. Wake to spectacular views and unwind in the elegant bathroom featuring a luxurious bathtub-your perfect airport hotel retreat.

Max. number of persons
2
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • MEL
  • Melbourne Airport
  • MEL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 248 rooms
  • 22 rooms for people with reduced mobility
  • 16 family rooms
  • 32 connecting rooms
  • 264 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • Italian
  • Japanese
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor heated 25-meter pool.

  • Covered
  • On site

Gym

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 118 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 30.81 € 50 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Small Holdings brings Melbourne's café culture to Melbourne Airport with ST. ALi coffee, artisan pastries, fresh sandwiches and seasonal favourites. Welcoming travellers and locals alike, it's the perfect stop from breakfast through to afternoon coffee.

Melbourne Airport's local taphouse for craft beers, cocktails, premium spirits and contemporary pub dining. The perfect place to meet, unwind, enjoy a pre-flight dinner or celebrate your return home.

Luxurious wine bar featuring Victorian and Italian wines.

Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.

Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.

Stay active at Melbourne Airport with our fully equipped fitness centre, featuring cardio and strength-training equipment, free weights, and spaces for yoga and Pilates. After your workout, unwind in our infrared sauna.

Pamper yourself at our Higher State spa at Melbourne Airport. Whether you choose a soothing massage to relax and revive you after a long flight or a beautifying facial before your trip, our spa experts are dedicated to your health and wellness.

From an intimate gathering of family and friends to a grand banquet for 240, welcome to the elegant wedding venue at Melbourne Airport. Our dedicated wedding planning team accompanies you every step of the way to ensure your big day is unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,073 reviews

Customer review rating 4.5/5

Nicholas B. Couples - Confirmed reviews ALL

Dear Nicholas B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and well-equipped, as well as enjoying the breakfast options at Boccata. We appreciate your loyalty and understand your sentiment regarding Small Holdings; we hope to welcome you back soon to enjoy all our offerings. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

Craig A. Business - Confirmed reviews ALL

Dear Craig A., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort and tranquility of your room. We look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Claire A. Business - Confirmed reviews ALL

Dear Claire A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our modern facilities and the excellent service provided by our reception team. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 1.0/5

Peter B. Business - Confirmed reviews ALL

Dear Peter B., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the housekeeping issues you encountered, as well as the inconvenience with parking validation. We strive to maintain high standards, and I regret that we fell short in these areas during your visit. Your comments regarding the cleanliness and efficiency of our services are noted, and we will use this information to improve our operations. Thank you for bringing these matters to our attention. We appreciate your understanding and hope to provide a better experience in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

Julie F. Couples - Confirmed reviews ALL

Dear Julie F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel convenient and comfortable, and that our staff contributed to a smooth experience. We look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Dear Nicholas B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and well-equipped, as well as enjoying the breakfast options at Boccata. We appreciate your loyalty and understand your sentiment regarding Small Holdings; we hope to welcome you back soon to enjoy all our offerings. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

Craig A. Business - Confirmed reviews ALL

Simple to get to. Very welcoming and comfortable. Surprisingly quiet in the room

Dear Craig A., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort and tranquility of your room. We look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Claire A. Business - Confirmed reviews ALL

Lovely room, very kind staff on reception and enjoyed the facilities.

Dear Claire A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our modern facilities and the excellent service provided by our reception team. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 1.0/5

Peter B. Business - Confirmed reviews ALL

on second day / night, housekeeping picked up all of the wet towels and left them in the sink, dripping wet and did not replace any. from the first night, the sheets had what looks like a blood stain and they were not replaced. The arrangements for parking validation is absurd, requiring you to visit reception each time you wish to exit. on two occasions I waited over 15 minutes for a ticket as the reception team were busy with other guests

Dear Peter B., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the housekeeping issues you encountered, as well as the inconvenience with parking validation. We strive to maintain high standards, and I regret that we fell short in these areas during your visit. Your comments regarding the cleanliness and efficiency of our services are noted, and we will use this information to improve our operations. Thank you for bringing these matters to our attention. We appreciate your understanding and hope to provide a better experience in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

Julie F. Couples - Confirmed reviews ALL

Smooth & calm

Dear Julie F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel convenient and comfortable, and that our staff contributed to a smooth experience. We look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

Samantha P. Business - Confirmed reviews ALL

My only negative holding back the 10 was the dining in the bar. I have a Steak it was very average and gravy was awful. Would expect a little better standard for such a nice hotel.

Dear Samantha P., Thank you for your kind words regarding our location and the comfort of your room. We appreciate your feedback about the dining experience and will take it into consideration as we continuously strive to enhance our offerings. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 3.5/5

Sharon H. Solo - Confirmed reviews ALL

Booked and paid in full months in advance only to arrive at the hotel and not get the room type I purchased. First room they allocated me was accessible so shower and toilet facilities not comfortable so only other option was to be assigned a double room. I was also told as an Accor member I was eligible for free upgrade but none available. As a minimum I should have received the initial room I paid for (queen). No complimentary bottle of water and couldn’t figure out how to change the shower head from the rain head so had to leave it be. Was only staying one night at the airport as I had an early flight the next day but these irritations did not make me feel any favorable views towards my stay at the Novotel.

Dear Sharon H., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced upon arrival, particularly regarding the room allocation and the amenities provided. It is our priority to ensure that all guests receive the accommodations they booked and we regret that we fell short of your expectations in this instance. Regarding your mention of the complimentary upgrade as an Accor member, we strive to honor such requests whenever possible, although availability can vary. We also appreciate your comments on the lack of complimentary water and the shower facilities; I assure you that your observations will be taken into consideration for future improvements. Your comfort during your stay is of utmost importance to us. We appreciate your understanding and hope that you will consider staying with us again in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Roland S. Couples - Confirmed reviews ALL

Beautiful room, friendly staff and lovely meal

Dear Roland S., Thank you for your kind feedback. We are delighted to hear that you enjoyed your room, appreciated our friendly staff, and had a lovely meal. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Ashley A. Families - Confirmed reviews ALL

Friendly and accommodating on short notice

Dear Ashley A., Thank you for your kind words regarding our location and the service you received during your stay. We are delighted to know that our team was able to assist you on short notice. Your feedback is greatly appreciated. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 3.0/5

Dominique B. Business - Confirmed reviews ALL

I waited about one hour at the airport for the shuttle after I called the hotel ...nobody told me it would be so long . at the front desk they apologized and offered me a free drink but when I showed the coupon at the restaurant /bar , the employee refused to honor the coupon and said I should pay and then claim the credit at the front desk .This is so stupid

Dear Dominique, Thank you for taking the time to share your feedback. I’m very sorry that your arrival experience was so frustrating. Waiting around an hour for the airport shuttle without being given a clear indication of the expected wait time is certainly not ideal, and I understand why you were disappointed. I’m also sorry that the complimentary drink offered by our Front Desk was not handled correctly at the bar. Once a gesture has been offered to a guest, it should be honoured without further inconvenience. We have shared your comments with both our Front Office and Food & Beverage teams, particularly around clearer shuttle communication and better coordination between departments. Thank you again for bringing this to our attention. We appreciate your patience and hope we can provide a much smoother experience should you stay with us again. Warm regards, Jeffrey Assistant Manager

Customer review rating 4.5/5

Suzanne P. H. Families - Confirmed reviews ALL

Excellent check in. Easy access to airport. Will stay again

Dear Suzanne P. H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and the check-in process efficient. It is wonderful to know that our location suited your needs, and we look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Kylie C. Families - Confirmed reviews ALL

Also Steven at reception was amazing :)

Dear Kylie C., Thank you for your kind words regarding your stay at Novotel Melbourne Airport. We are delighted to hear that our location is convenient for your travel needs, and we will certainly pass on your compliments to Steven at reception. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Matthew S. Solo - Confirmed reviews ALL

Very comfortable stay and the facility had everything I needed.

Dear Matthew, Thank you for your positive feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found our facilities comfortable and well-equipped to meet your needs. We continuously strive to provide an exceptional experience for our guests, and your kind words affirm our efforts. We look forward to welcoming you back in the future. Warm regards, BiVi JU Assistant Manager

Customer review rating 5.0/5

Glenn H. Business - Confirmed reviews ALL

Easy check in, comfortable and secure room along with a nice buffet breakfast

Dear Glenn H., Thank you for your positive feedback. We are delighted to hear that you enjoyed the seamless check-in process, found your room comfortable and secure, and appreciated the buffet breakfast. Your satisfaction is important to us. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 2.5/5

Marion L. Families - Confirmed reviews ALL

I had additional benefits for staying which i did not receive until too late to take up the offers. Very disappointed!

Dear Marion L., Thank you for your feedback. We are sorry to hear that the additional benefits included with your stay were not provided in a timely manner. We understand how disappointing it must have been to learn about these offers only after it was too late to take advantage of them. Please accept our sincere apologies for this oversight. Your comments have been shared with the team so we can review our processes and ensure all guest benefits are communicated clearly and promptly upon arrival. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 3.5/5

Julie P. Solo - Confirmed reviews ALL

I was booked in by my airline due to a delayed flight. The team member on the front desk was warm, friendly, clear and very helpful.

Dear Julie P., Thank you for your feedback. We are pleased to hear that our front desk team provided you with a warm and helpful experience during your stay. Your comments are valuable to us as we continually aim to enhance our guest services. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.0/5

Elisabeth V. B. Friends - Confirmed reviews ALL

Reason for choosing the novel was for convenience to the airport, it is in walking distance. Bree’s were comfortable. Don’t forget to set your alarm,. I requested for a wake up call which we didn’t get.

Dear Elisabeth, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of our beds. I apologize for the oversight regarding your wake-up call request. We appreciate your understanding and will ensure that such requests are managed more efficiently in the future. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.0/5

Dominic I. Business - Confirmed reviews ALL

Very helpful and friendly staff.

Dear Dominic, Thank you for sharing your positive experience at Novotel Melbourne Airport. We are pleased to hear that you found our location convenient and that our team provided you with helpful and friendly service. Our staff strives to create a welcoming atmosphere for all our guests, and your feedback reinforces their efforts. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.0/5

Belinda M. Couples - Confirmed reviews ALL

We stayed just one night as we had an early flight to catch. The shuttle was super convenient. Great facilities in the room and the welcome snacks were appreciated.

Dear Belinda, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay comfortable and appreciated the convenience of our shuttle service. It is also wonderful to know that you enjoyed the facilities in your room and the welcome snacks. We hope to welcome you back for a longer visit in the future. Warm regards, BiVi JU Assistant Manager

Customer review rating 5.0/5

John M. Families - Confirmed reviews ALL

Excellent stay. Enjoy staying here prior to flights. Saves us rushing to get to the airport from home. That reminds me I need to book another stay for this week!

Dear John, Thank you for your positive feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found our hotel comfortable and convenient for your travel needs. It is wonderful that our location allows you to enjoy a stress-free experience before your flights. We look forward to welcoming you back for your upcoming stay this week. Best regards, Jeffrey L. Assistant Manager

Other web-users rate our hotel

  • 1,849 reviews 9.2/10 Location
  • 2,982 reviews 8.1/10 Room
  • 2,781 reviews 7.7/10 Service
  • 27 reviews 5.9/10 WiFi
  • 1,204 reviews 6.3/10 Food
  • 957 reviews 8.3/10 Cleanliness
  • 839 reviews 8.5/10 Amenities
  • 661 reviews 9.2/10 Vibe

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