Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 5,375 reviews

Novotel Melbourne Airport - Image 1
Novotel Melbourne Airport - Image 2
Novotel Melbourne Airport - Image 3
Novotel Melbourne Airport - Image 4

Description

Hotel extras

  • Designed around the way you travel.

  • Walk to your flight. Park on-site with ease. Stay in comfort.

  • More than an airport hotel. Dine, meet and celebrate.

  • Recharge at Higher State Health & Wellness.

  • Everything you need, before and after every journey.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,375 reviews

Customer review rating 4.5/5

Sonia C. Couples - Confirmed reviews ALL

Dear Sonia, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We're delighted to hear that you enjoyed a comfortable and convenient stay, with a clean room, restful bed, quiet surroundings, and an excellent dining experience. We truly appreciate your kind words about our team, especially the dinner waitress who provided exceptional service. We will be sure to share your compliments with her. It's also wonderful to know that you find value in your ALL membership benefits and enjoyed your experience with us. Thank you for your loyalty as an ALL Classic member and your recommendation. We look forward to welcoming you and your partner back for another enjoyable stay in the future. Kind regards, Mai Le Assistant Manager

Customer review rating 3.5/5

Paul G. Couples - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to share your detailed feedback following your stay at Novotel Melbourne Airport. We are pleased to hear that you enjoyed the service provided by our team, your dining experience in the restaurant, and that you found your booking, arrival, and departure experiences to be seamless. We also sincerely appreciate your loyalty as an ALL Classic member. However, we are sorry to learn that the bathroom lighting design significantly impacted your stay. We understand how disruptive it can be when light from the bathroom disturbs your partner during the night, and we appreciate you taking the time to explain the issue in such detail. Your suggestion regarding a blind or a dimming solution for the glass panel is valuable feedback, and we have shared your comments with our management team for consideration as we continue to review opportunities to improve our guest experience. We regret that this aspect of your stay has left you feeling that you would not return. Please know that we genuinely value your feedback, as it helps us identify areas where we can improve. Thank you again for your honest comments. We hope you may reconsider staying with us in the future and allow us the opportunity to provide you with a more enjoyable experience. Warm regards, BiVi JU Assistant Manager

Customer review rating 5.0/5

Emma V. Families - Confirmed reviews ALL

Dear Emma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yahya Virk Assistant Manager Night

Customer review rating 4.5/5

Nola R. Families - Confirmed reviews ALL

Dear Nola, Thank you for taking the time to share your feedback following your recent family stay with us. We're pleased to hear that you had a very enjoyable stay and that your experience with our accommodation, cleanliness, and team met your expectations. We truly appreciate your kind comments and your continued loyalty as an ALL Classic member. Thank you for choosing to stay with us. We look forward to welcoming you and your family back again for another pleasant experience in the future. Kind regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Kay T. Couples - Confirmed reviews ALL

Dear Kay, Thank you for your wonderful review and for awarding Novotel Melbourne Airport a perfect score. We are delighted to hear that you enjoyed our convenient location, excellent service, and the comfort of our beds. It is also great to know that you found the booking process on our website easy to navigate and that you enjoyed our breakfast during your stay. We sincerely appreciate your loyalty as an ALL Classic member and thank you for your thoughtful suggestion regarding in-room recycling. Guest feedback like yours is invaluable as we continue to enhance our sustainability initiatives and improve the overall guest experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to Novotel Melbourne Airport for another exceptional stay in the near future. Warm regards, BiVi JU Assistant Manager

Other web-users rate our hotel

  • 1,712 reviews 9.2/10 Location
  • 2,786 reviews 8/10 Room
  • 2,568 reviews 7.3/10 Service
  • 28 reviews 5/10 WiFi
  • 1,154 reviews 6.2/10 Food
  • 882 reviews 8.3/10 Cleanliness
  • 814 reviews 8.2/10 Amenities
  • 677 reviews 9.1/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Melbourne Hotels