Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,678 reviews

Best price
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Novotel Melbourne Airport - Image 1
Novotel Melbourne Airport - Image 2
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1 Grants Road, Melbourne Airport, Tullamarine, 3045 MELBOURNE, Australia

Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport, Tullamarine
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Telephone
Fax +61 3 4247 2100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,678 reviews

Customer review rating 4.0/5

Sampath D. Solo - Confirmed reviews ALL

CUSTOMER FRIENDLY SUGGESTION MICROWAVE PLUS REFRIGERATOR (BIGGER ONES) TO EACH ROOM.

Dear Sampath, Thank you for this high rating. We’re delighted to hear you found our team welcoming and helpful during your stay. Your kind words about our customer service truly motivate us to keep delivering thoughtful hospitality. That said, we sincerely regret the wait you experienced during check-in. We continuously review our staffing levels to match guest arrivals and will take your feedback into account for future planning. Nonetheless, it’s great to know our convenient location near the terminals added ease to your travels. We appreciate your 8/10 recommendation and hope to welcome you back for another smooth experience soon. We look forward to welcoming you back in the future. All the best, Giovani Sayuti, Director of Operations

Customer review rating 5.0/5

Michael M. Families - Confirmed reviews ALL

Our flight from Melbourne to Auckland was cancelled, and our airline provided rooms and food at the Melbourne airport Novotel. Despite being tired and frustrated (me) the hotel staff were patient, kind, and understanding. The hotel was so great, we ended up being happy to stay an extra day. We ate dinner at Boccata, and the food was fantastic, best meal we had during our trip to Melbourne. Breakfast in the Small Holdings cafe was excellent, great coffee and beautiful pastries.

Dear Michael, Thank you very much for your kind feedback. It’s wonderful that your stay at Novotel Melbourne Airport left such a positive impression. We’re thrilled our team, especially Matthew Christoval, could provide the kindness and patience you needed during an unexpected situation. We’re delighted you enjoyed dining at Boccata and Small Holdings Café. Our chefs take pride in crafting memorable meals, and it’s great to hear this stood out during your trip. We’re equally pleased your room offered comfort and style, creating a welcoming space for your family. Thank you again for choosing us during your delay. Moments like these remind us why hospitality matters. We hope to welcome you back. Best wishes, Yahya Virk, Assistant Manager - Night

Customer review rating 1.5/5

Amy N. Solo - Confirmed reviews ALL

The stay was pretty well ruined by a 3am fire alarm and evacuation - which turned out to be a false alarm. Pretty frustrating when you are just at that hotel to sleep between two back to back days of long flights. I’m now sick due to lack of sleep.

Dear Amy, We appreciate that you took the time to review your feedback with us. We appreciate your kind recommendation to friends and colleagues, as well as your continued loyalty as a valued ALL member. Your support means a great deal to our team as we strive to create memorable experiences for every guest. We are deeply sorry for the disruption caused by the unexpected nighttime alarm and the resulting impact on your rest. Ensuring guest comfort is our utmost priority, and we regret that this incident overshadowed your stay. Our team is reviewing emergency protocols to prevent similar occurrences while maintaining necessary safety standards. Finally, we’re pleased that our digital check-in process met your expectations and provided a smooth start to your visit. Should your travels bring you back to Melbourne Airport, we would be honored to offer a more restorative experience. We hope we can provide you with an improved stay in the future. Kind regards, Yahya Virk, Assistant Manager - Night

Customer review rating 3.5/5

Jane L. Couples - Confirmed reviews ALL

We had a cancelled flight. Check in was a very busy Likely due to the cancellations rather than the hotel

Dear Jane, Thank you very much for your review. We appreciate you chose our hotel during your unexpected travel change and are glad our location provided convenient access during this challenging time. However, we sincerely regret the wait times you encountered during check-in and dining services. Our front desk team strives to maintain efficiency during peak periods, and we’re reviewing staffing patterns to better accommodate unexpected surges. Regarding room service delays, our overnight menu operates with limited staff to balance guest needs with sustainable operations. We’re particularly pleased you recognized the value of our proximity to airport terminals, a feature many travelers find essential during unforeseen schedule changes. Our team remains committed to refining service delivery while maintaining the convenience that defines our location. We hope to welcome you back. Best wishes, BiVi JU, Assistant Manager

Customer review rating 5.0/5

Kate M. Solo - Confirmed reviews ALL

Had a very comfortable stay. Everything was great from location, staff and the room ammenities. Had everything required for a good nights rest and is very conveiniently located to the airport when travelling. Had a very good nights rest, staff were amazing and the room service was spot on.

Dear Kate, Thank you for this great feedback about your recent stay. We are thrilled to read your kind words about your experience. It’s wonderful that everything from our convenient location to the thoughtful room amenities contributed to your comfort. Our team takes great pride in ensuring each guest enjoys a restful stay, and we’re delighted you found the bed and shower to your liking. Knowing our staff made a positive impression with their professionalism truly means a lot to us. We hope you had the chance to explore our dining options at Boccata or Amber State during your visit. Your recommendation as a Classic member is greatly appreciated, and we look forward to welcoming you back soon. We hope that you will visit us again in the future. Kind regards, Giovani Sayuti, Director of Operations

Other web-users rate our hotel

  • 1,241 reviews 9/10 Location
  • 1,966 reviews 7.9/10 Room
  • 1,835 reviews 6.8/10 Service
  • 19 reviews 5.6/10 WiFi
  • 844 reviews 5.8/10 Food
  • 628 reviews 8.3/10 Cleanliness
  • 523 reviews 8.9/10 Vibe
  • 457 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.