Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,443 reviews

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Novotel Melbourne Airport - Image 1
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1 Grants Road, Melbourne Airport, Tullamarine, 3045 TULLAMARINE, Australia

Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport, Tullamarine
3045 TULLAMARINE
Australia

GPS:-37.67533, 144.85047

Telephone
Fax +61 3 4247 2100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,443 reviews

Customer review rating 2.0/5

Azhar J. Business - Confirmed reviews ALL

The best part of the stay was good food and a walk away to the airport. Unfortunately, the phone in my room did not work and the land line call service navigation was average to get to the reception while restaurants were completely out of reach. Hence, there was no access to guest services. Rooms were poorly maintained by cleaning staff - rubbish was left in the bins, while beds were poorly made - the sheet underneath remained with creases. Empty coke cans stayed on the tea tray for all the days. If given a choice, will not book it again.

Customer review rating 4.0/5

Jim D. Business - Confirmed reviews ALL

Sheets are rough and uncomfortable, pillows are no better, though the room itself is fit for purpose and the lift floor numbering was correct this time.

Dear Jim, Thank you for sharing such a valuable review. We are delighted to know you find our team consistently excellent and your room well-suited for your business stays. That said, we sincerely regret the shortcomings you encountered with our app and certain in-room comforts. We are reviewing your feedback to enhance these areas and will share your concerns with our tech team. Nonetheless, we are pleased the correct lift floor numbering contributed to a smoother stay this time. Calvin and Prak’s attentive service during dining also reflect our commitment to resolving issues promptly. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Matthew Christoval, Assistant Front Office Manager

Customer review rating 4.5/5

Alicia L. Families - Confirmed reviews ALL

Tarek your employee is amazing!

Dear Alicia, Please accept our sincere thanks for this glowing review. It is wonderful to read that your time at Novotel Melbourne Airport was so enjoyable. We are thrilled to hear how much you appreciated Tarek’s attentive service during your family stay. Our team takes great pride in creating memorable moments for our guests, and it’s always rewarding to know their efforts make a difference. That said, we regret any difficulty you encountered with our accessibility. Please know we are reviewing your feedback carefully to ensure a more seamless experience for future visits. Finally, as a valued ALL Accor member, your willingness to recommend our loyalty program means a lot. We aim to continue enhancing the benefits that come with your Classic status. We look forward to welcoming you back for another excellent experience with us. Kind regards, Matthew Christoval, Assistant Front Office Manager

Customer review rating 4.0/5

David C. Couples - Confirmed reviews ALL

We loved the swimming pool and being close to the airport made it stress free for our flight the next day

Dear David, Thank you for your positive feedback. Your positive feedback motivates our team to continue delivering stress-free experiences for all our guests. We’re thrilled knowing you had such a pleasant visit and look forward to welcoming you back soon. We look forward to welcoming you back. Best wishes, Mai Le, Assistant Manager

Customer review rating 4.0/5

Eric S. M. Families - Confirmed reviews ALL

We arrived at 23:00 hours and did not need to wait long for assistance. Check-in was a breeze and they went out of their way to get two rooms on the same floor. Only let down of the stay was the breakfast. It was very low quality, waiting staff had a 'whatever' attitude and the hot selection was underwhelming. Front desk staff were awesome, shuttle to the terminal was simple and fast. Would stay here again.

Dear Eric S., We appreciate you sharing your comments with us. We’re delighted you found your room comfortable and enjoyed our convenient location near the terminals. As Classic members of our ALL loyalty programme, your continued trust in us is truly valued. We look forward to welcoming you back in the future. Best wishes, Mai Le, Assistant Manager

Other web-users rate our hotel

  • 1,472 reviews 9.1/10 Location
  • 2,390 reviews 7.9/10 Room
  • 2,193 reviews 7.1/10 Service
  • 22 reviews 5.8/10 WiFi
  • 1,016 reviews 6/10 Food
  • 763 reviews 8.2/10 Cleanliness
  • 720 reviews 8.2/10 Amenities
  • 611 reviews 9.1/10 Vibe

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