Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 444 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Close to Home of Matilda's and the recently announces world's coolest street, High Street.

  • Preferred accommodation partner of Football Victoria for 2024-25. https://ftbl.vc/3UmHrbe

  • Fully self-contained studios apartments with kitchen facilities suitable for Long stay.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  444 reviews

TripAdvisor Rating  3.5/5  1,859 reviews

Really good customer service

Customer review rating 5.0/5

Leo V. Solo - Confirmed reviews ALL

Very polite and kind staff. Assisted me accordingly

Dear Leo V., Thank you so much for taking the time to share your feedback! We are thrilled to hear that you experienced our customer service as polite and kind. Our team is dedicated to ensuring that every guest feels welcomed and supported, so it’s wonderful to know we met your expectations. We look forward to welcoming you back soon! Sincerely, Dinesh Gandhi General Manager

Great location, nice sized room, convenient parking

Customer review rating 4.5/5

Jey Couples - Confirmed reviews ALL

Great stay, was close to everything we needed, parking was a breeze and the room was very spacious

Dear Jennifer D., Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our great location, spacious room, and convenient parking. It’s great to know that we met your needs during your stay. We hope to welcome you back soon for another fantastic experience! Safe travels!. Sincerely, Dinesh Gandhi General Manager

Just OK

Customer review rating 2.0/5

Daniel Solo - Confirmed reviews ALL

The hotel is a bit outdated and too simply furnished for my taste. If a kitchenette is provided in the room, the hotel should also supply the appropriate cooking utensils. I also would have appreciated quality control in the rooms. The first room had no safe, so I was moved to a new room. In the second room, the air conditioning and fridge didn’t work properly, so I had to move again. This only happened after maintenance inspected the room and I followed up again because I didn’t receive any feedback. In the third room, the safe didn’t work, so maintenance had to attend to it. I requested an update via SMS or phone call, which was promised but never provided. The cleaning of the rooms was okay. On one day, the towels were replaced, but the bed wasn’t made. The bathroom was never thoroughly cleaned. Overall, the stay was disappointing, and I personally wouldn’t book this hotel again.

Dear Daniel G., Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the challenges you faced during your time in our hotel. Your concerns about the room conditions, maintenance issues, and the overall quality of service are both noted and taken seriously. We strive to provide a comfortable experience for all our guests, and it seems we fell short in several areas during your visit. I understand how frustrating it must have been to deal with repeated room changes and maintenance delays, and I apologize for the inconvenience that caused. Regarding the kitchenette, I appreciate your suggestion and will ensure it is communicated to our management team for further consideration. I also want to address the housekeeping inconsistencies you mentioned. Cleanliness is a top priority for us, and I will be addressing this with our team to ensure we uphold the standards we promise to our guests. Please know that your feedback is invaluable in helping us improve our services. If you would be willing to give us another chance in the future, we would be grateful for the opportunity to provide you with a much better experience. Thank you once again for your insights, and I wish you all the best in your future travels. Sincerely, Dinesh Gandhi General Manager

Bathroom in a closet!

Customer review rating 1.5/5

Laura-jane B. Couples - Confirmed reviews ALL

Front of house staff were pleasant and parking was easy. BUT the bathroom was ridiculous! It was literally in a closet - it was lucky to be 600mm wide and 3m long max! Not to mention the room had a step as you came in the front door. Furthermore, you couldn’t get in the bathroom door because it was right where the step was located. Absolute nightmare! We stayed 1 night as we had a wedding close by so only used the room to get ready and sleep after the wedding, so not long in the room but eitherway it was ridiculous! Would not recommend this category of room.

Dear Laura-Jane B., Thank you for taking the time to share your feedback with us. We're glad to hear that our front of house staff were pleasant and that you found parking easy during your stay. However, we sincerely apologize for the issues you encountered with the bathroom and the layout of your room. We understand how important functionality is, especially when preparing for a special occasion like a wedding. We appreciate your comments about the bathroom size and accessibility, as they help us assess areas where we can improve. Your experience is not reflective of the standards we aim to provide, and we’re sorry for the inconvenience caused. We will take your feedback into consideration as we continue to enhance our facilities. If you choose to stay with us again, we would be happy to assist in finding a room that better meets your needs. Thank you once again for your valuable input, and we wish you all the best. Sincerely, Dinesh Gandhi General Manager

Very good hotel at a reasonable price. Surprisingly busy. Breakfast selection was a bit sparse by the time I arrived at 8.45. But good selection. Of some of the dishes were running out- fresh fruit being one of those.

Customer review rating 5.0/5

Sue Solo - Confirmed reviews ALL

The room is well appointed, though the curtain had fallen off the rail in one place. I pinned it with the safety pin to close it. The room faced west so was very very hot when I arrived. It took some time to cool it down to something pleasant. The bed is very comfortable and the sheets and coverlets are beautifully crisp. The bathroom is small but adequate. I have stayed in larger rooms at this hotel and they are more spacious.

Dear Sue H., Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel to be very good and reasonably priced, and we appreciate your understanding of our busy atmosphere. We apologize for the breakfast selection being sparse during your visit. Our team strives to provide a variety of options, and we will certainly look into ensuring that all items, especially popular choices like fresh fruit, are replenished in a timely manner. We appreciate your feedback regarding the curtain and will address it promptly to ensure the comfort of our guests. We're also thankful for your patience with the room temperature, and we're glad that you found the bed comfortable and enjoyed the crisp linens. Your observations about the bathroom size and the room's orientation are valuable, and we hope to accommodate you in one of our larger rooms during your next stay. Thank you once again for sharing your insights—we look forward to welcoming you back soon! Sincerely, Dinesh Gandhi General Manager

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Other web-users rate our hotel

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  • 75 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.