Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,568 reviews

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Description

Hotel extras

  • On-site Restaurant, Bar & Café for all-day dining

  • Complimentary guest gym & sauna facilities to recharge during your stay

  • Studios for long stays, suites for business & doubles for families with smart tech

  • Easy Access to Melbourne CBD, Airport & High Street 'World's Coolest Street' -Timeout 2024

  • 15 flexible, light-filled & pillarless event spaces for meetings, events & celebrations

Our accommodation(s)

Book this hotel
Room 1

Located on levels 1-3, our spacious Superior King rooms feature a king bed and chaise lounge to unwind. Enjoy open-plan living with Smart TV & Chromecast, workspace, USB hubs, minifridge, safe, Wi-Fi and large windows for natural light.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)

On levels 1-3, Superior King rooms offer generous space with a king bed and chaise lounge. Relax in open-plan living with Smart TV & Chromecast, workspace, USB hubs, minibar, safe, Wi-Fi and large windows for fresh air and light.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Modern Superior Twin room with two single beds and a chaise lounge. Features include a Smart TV with Chromecast, workspace, minifridge, USB charging and large openable windows, offering plenty of natural light and high-speed Wi‑Fi.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe Queen rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a queen bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, mini-fridge, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe King rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a king bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, minibar, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Generous in size for flexibility, Deluxe Double Double rooms offer two double beds. Thoughtfully positioned sleeping zones create space and privacy, perfect for families or groups sharing with ease.

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite

On the highest level, our Executive Suites feature private rooftop balconies with stunning city or range views. Unwind in a spacious king suite with lounge, workspace, Nespresso machine and premium inclusions for an elevated, indulgent stay.

  • Views:

    Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Studio

King Bed Studio Room with kitchenette

Spacious King Studio Apartment with kitchenette, Smart TV with Chromecast, work space and openable windows. Enjoy lounge and dining areas, Nespresso coffee, on-site laundry facilities and flexible bedding options, ideal for short or extended stays.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 383 rooms
  • 8 rooms for people with reduced mobility
  • 15 family rooms
  • 383 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Korean
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Boutiques/shopping

Gift shop/newspaper shop

Beauty salon

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

4 Meeting rooms

Well-being

Gymnasium

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 400 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 12.32 € 20 AUD Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Stampton & Co. offers a fresh take on café dining with quality Melbourne coffee, breakfast classics, pastries and light bites. Perfect for a quick stop or relaxed start, welcoming hotel guests, locals and commuters in a casual setting.

Bright and welcoming by day, vibrant by night, The Stampton Bar offers a relaxed lounge setting & bar seating with craft beer, wine menu & cocktails. From classics to indulgent favorites, it's the perfect place to unwind or connect with a bite & beverage.

Enjoy a generous buffet breakfast, 7-10:30am daily. Indulge in fresh pastries & sweets, cereal & toast stations, fruit, yoghurt & granola, hot buffet, international influences & options catering to most diets. Plus barista coffee available.

Our complimentary gym features Life Fitness equipment, free weights, cardio machines and strength training for a full-body workout. Relax post-session in the dry sauna, with convenient on-site bathrooms available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,568 reviews

Customer review rating 4.5/5

Julia M. Business - Confirmed reviews ALL

Dear Julia, Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Preston. We are delighted to hear that you enjoyed our facilities and the dining options during your conference. We appreciate your positive comments and hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Stuart H. Business - Confirmed reviews ALL

Dear Stuart, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Preston. We are delighted to hear that you found your room comfortable and enjoyed our convenient location, dining options, and hotel facilities. Your positive comments are greatly appreciated and serve as encouragement for our team to continue delivering enjoyable guest experiences. We look forward to welcoming you back again in the future. Best regards, Novotel Melbourne Preston Team

Customer review rating 5.0/5

Lee M. Families - Confirmed reviews ALL

Dear Lee, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the beauty of your room, and appreciated the service from our staff. We strive to maintain high cleanliness standards and are glad it met your expectations. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Anita D. Solo - Confirmed reviews ALL

Dear Anita, Thank you for your positive feedback regarding your stay with us. We appreciate your understanding regarding our restaurant's availability on Melbourne Cup Day, as it can vary based on special occasions. We hope to welcome you back soon for another comfortable stay. Kind regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Tania C. Couples - Confirmed reviews ALL

Dear Tania, Thank you for taking the time to share your lovely feedback about your recent stay at Novotel Melbourne Preston. We are thrilled to know that you enjoyed the cleanliness of our hotel and the warm, friendly service provided by our team. It is especially rewarding to hear that your experience was one of the best. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Novotel Melbourne Preston Team

Dear Julia, Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Preston. We are delighted to hear that you enjoyed our facilities and the dining options during your conference. We appreciate your positive comments and hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Stuart H. Business - Confirmed reviews ALL

Very comfortable room, spacious and well lit, great location, meals and amenities were within a short walk.

Dear Stuart, Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Preston. We are delighted to hear that you found your room comfortable and enjoyed our convenient location, dining options, and hotel facilities. Your positive comments are greatly appreciated and serve as encouragement for our team to continue delivering enjoyable guest experiences. We look forward to welcoming you back again in the future. Best regards, Novotel Melbourne Preston Team

Customer review rating 5.0/5

Lee M. Families - Confirmed reviews ALL

Beautiful room, friendly, helpful staff. Very clean

Dear Lee, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the beauty of your room, and appreciated the service from our staff. We strive to maintain high cleanliness standards and are glad it met your expectations. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Anita D. Solo - Confirmed reviews ALL

Good, apart from no restaurant open on Melbourne cup day.

Dear Anita, Thank you for your positive feedback regarding your stay with us. We appreciate your understanding regarding our restaurant's availability on Melbourne Cup Day, as it can vary based on special occasions. We hope to welcome you back soon for another comfortable stay. Kind regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Tania C. Couples - Confirmed reviews ALL

We had the best time staying with your establishment the cleanliness the friendliness and overall everything was one of the best hotels we’ve stayed in

Dear Tania, Thank you for taking the time to share your lovely feedback about your recent stay at Novotel Melbourne Preston. We are thrilled to know that you enjoyed the cleanliness of our hotel and the warm, friendly service provided by our team. It is especially rewarding to hear that your experience was one of the best. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Novotel Melbourne Preston Team

Customer review rating 4.0/5

John M. Business - Confirmed reviews ALL

Not happy being a gold member and having to pay for parking

Dear John, Thank you for your feedback regarding your experience as a Gold member. We appreciate your loyalty; however, parking fees are a standard policy at our hotel. We value your input and hope to enhance your future stays. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Ian S. Couples - Confirmed reviews ALL

Comfortable stay in spacious room

Dear Ian, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and spacious. We look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Shrrv A. Couples - Confirmed reviews ALL

No problem

Dear Shrrv, Thank you for your positive feedback. We are pleased to know that you had a satisfactory experience during your stay with us. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Angela C. Business - Confirmed reviews ALL

Always a pleasure to stay here. I feel comfortable and welcome.

Dear Angela, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team member was attentive to your needs and made your experience more comfortable. It is our utmost priority to ensure that all guests feel welcome and accommodated. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

nothing is a problem

Dear Michael, Thank you for your positive feedback regarding our staff. We are delighted to hear that our team was able to assist you and make your stay enjoyable. Your appreciation means a lot to us. Best regards, Novotel Melbourne Preston

Customer review rating 3.0/5

Barry C. Couples - Confirmed reviews ALL

An incident the Restaurant for Dinner left a bad taste...... The wine listed included a Shiraz Wine by Bortolli Wines, and stated that it was from their Yarra Vally Vineyards. I checked that this was correct with a Female Employee behind the Bar and was assured that it was indeed from Yarra Vally, and not the Bortelli Riverena Vineyards. Based on that advice we ordered a bottle for Dinner. This was bought to our table by that same person, who opened the bottle and proceeded to pour 2 glasses of the wine even though I had said I wanted to TAST IT PRIOR ......(ignored)... On sampling this wine after the Waiter left, I felt it did not taste like it was from the Yarra Valley Vineyards OF THAT COMPANY (based on past experiences)...I then read the bottles label in detail where it clearly said it was from the Riverena Region. The Maitre'd then intervened and replaced the bottle with a Shiraz from the Barossa Region which was far superior to the Bortelli Wine you had. AND that should have been the end of the matter ...BUT.....We enjoyed our meal, however when we approached the Bar to settle our Account we were very pointedly IGNORED totally be that person who had recommended the Bortelli Wine, while we then waited to be attended to by another staff member to settle our account.....(.like she was having the last say on the Wine Matter ..??..mm) One other thing - at the conclusion of Dinner we ordered an Dessert (Cheese Cake) to be taken back to our Room (612)... and I requested that the Desert be accompanied with some CREAM.....the wait person took the order to the Kitchen, and then returned ti tell us that this Dessert does not come with CREAM and it was NOT available with Cream....???...now thats a Chef dictating to the Client how they will eat their meal....(in a Restaurant and bar of that size, NO CREAM..really?) So, oveall, a very unpleasant experience in your Restaurant......and one which badly reflects on what otherwise is a well run Hotel. Improvement needed and Staff concerned need to be seriously addressed by Management . Restaurant Food was very good though.

Dear Barry, Thank you for taking the time to share your feedback regarding your recent experience at our restaurant. We are pleased to hear that you found our hotel well located and well maintained. However, we regret that your dining experience did not meet your expectations. We take guest feedback seriously, and I would like to apologize for the discrepancies regarding the wine selection and the service you received. It is essential for our staff to provide accurate information and attentive service, and your observations will be shared with our team to ensure improvements are made. We appreciate your understanding regarding the dessert request and will review our menu options to enhance guest satisfaction. We value your comments and are committed to delivering a better experience in the future. Thank you again for your insights, and we hope to have the opportunity to serve you better on your next visit. Goodbye, Novotel Melbourne Preston

Customer review rating 5.0/5

Matthew C. Families - Confirmed reviews ALL

Pleasant and efficient staff, our room was lovely and big, the restaurant was excellent, and enjoyed using the sauna at night after a hard day.

Dear Matthew, Thank you for your kind feedback. We are delighted to hear that you enjoyed your spacious room, our excellent restaurant, and the sauna. It is always our aim to provide a pleasant experience for our guests. We look forward to welcoming you back in the future. Goodbye, Novotel Melbourne Preston

Customer review rating 5.0/5

Kathy H. Families - Confirmed reviews ALL

Very friendly and efficient staff and great location for us out of the city centre.

Dear Kathy, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and spacious, enjoyed our breakfast, and appreciated our staff's friendliness. We look forward to welcoming you back to Novotel Melbourne Preston. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Nicole A. Business - Confirmed reviews ALL

Customer service is always on point

Dear Nicole, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience comfortable and that our customer service met your expectations. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Lise G. Families - Confirmed reviews ALL

A good room though the rooms could do with double glazing as the traffic noise is horrendous.

Dear Lise, Thank you for your feedback regarding your stay at Novotel Melbourne Preston. We are pleased to hear you found the room comfortable. We appreciate your suggestion about double glazing, as we are always looking for ways to enhance our guests' experience. Goodbye, Novotel Melbourne Preston

Customer review rating 4.0/5

Kathy K. Business - Confirmed reviews ALL

I had the worse night in regards to the loud music blaring I rang reception because they wanted to hear how loud no 1 came no 1 assisted very disappointed it was my first time staying with this hotel

Dear Kathy, Thank you for sharing your experience. We regret to hear about the disturbance you encountered during your stay and the lack of assistance from our team. Your feedback is valuable, and we will reflect on it to enhance our guest experience in the future. Goodbye, Novotel Melbourne Preston

Customer review rating 4.5/5

Edmund L. Solo - Confirmed reviews ALL

I booked a room with a pantry. Will be good for the guests if a tea towel was provided

Dear Edmund, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and enjoyed the spacious lobby area. We appreciate your suggestion regarding the inclusion of a tea towel in rooms with a pantry, as guest comfort is important to us. Your comments will be taken into consideration for our future enhancements. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Stuart P. Couples - Confirmed reviews ALL

Good overall. Good sized room, comfortable bed and reasonably quiet. (See below) Only a few criticisms of the room - One being the trip hazard at the bathroom doorway. My wife did trip and fall hurting her wrist. Another is the lighting. Could not find an individual bedside light switch. All on or none seemed to be the only way. (Noise - We stayed 2 nights and on the 2nd night a deep sub vibration sort of noise started. Thought someone was in the carpark with a big sub woofer in their car - but no. It seemed to be coming from the room beside us or above. Sounded like an air conditioner compressor maybe? VERY annoying, but not loud. Thankfully it stopped after about half an hour.

Dear Stuart, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and convenient, and that you enjoyed the overall experience. However, we sincerely apologise for the trip hazard at the bathroom doorway and the inconvenience it caused to your wife. Your safety is of utmost importance to us, and we will take your comments into consideration as we continuously assess our facilities. Regarding the lighting, we understand the need for convenience and will review our room amenities to enhance our guests' experience. We also regret the disturbance caused by the noise during your second night. It is our goal to provide a serene environment, and we appreciate you bringing this to our attention. We take all guest feedback seriously and will investigate further to prevent similar issues in the future. Thank you once again for your valuable insights, and we hope to welcome you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 1.5/5

Collier J. Business - Confirmed reviews ALL

Need more trained staff seems to be a travel hotel and I am on business breakfast food ran out waiting for service for long time

Dear J., Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for the breakfast service delays and appreciate your comments regarding staff training. Your feedback is valuable and will help us identify areas for improvement as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back for a better experience. Kind regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Crawford R. Business - Confirmed reviews ALL

Really good to be able to choose the temperature that suited me with the individual room air conditioning

Dear Crawford, Thank you for your positive feedback regarding the shower and room temperature control. We are pleased to hear that you enjoyed the comfort of our individual air conditioning system during your stay. Best regards, Novotel Melbourne Preston

Other web-users rate our hotel

  • 432 reviews 8.2/10 Location
  • 1,066 reviews 7.7/10 Room
  • 901 reviews 8.8/10 Service
  • 5 reviews 6.5/10 WiFi
  • 437 reviews 7.9/10 Cleanliness
  • 282 reviews 6.8/10 Food
  • 248 reviews 8.3/10 Breakfast
  • 183 reviews 6.3/10 Value

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