Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,581 reviews

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Description

Hotel extras

  • On-site Restaurant, Bar & Café for all-day dining

  • Complimentary guest gym & sauna facilities to recharge during your stay

  • Studios for long stays, suites for business & doubles for families with smart tech

  • Easy Access to Melbourne CBD, Airport & High Street 'World's Coolest Street' -Timeout 2024

  • 15 flexible, light-filled & pillarless event spaces for meetings, events & celebrations

Our accommodation(s)

Book this hotel
Room 1

Located on levels 1-3, our spacious Superior King rooms feature a king bed and chaise lounge to unwind. Enjoy open-plan living with Smart TV & Chromecast, workspace, USB hubs, minifridge, safe, Wi-Fi and large windows for natural light.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)

On levels 1-3, Superior King rooms offer generous space with a king bed and chaise lounge. Relax in open-plan living with Smart TV & Chromecast, workspace, USB hubs, minibar, safe, Wi-Fi and large windows for fresh air and light.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Modern Superior Twin room with two single beds and a chaise lounge. Features include a Smart TV with Chromecast, workspace, minifridge, USB charging and large openable windows, offering plenty of natural light and high-speed Wi‑Fi.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe Queen rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a queen bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, mini-fridge, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe King rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a king bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, minibar, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Generous in size for flexibility, Deluxe Double Double rooms offer two double beds. Thoughtfully positioned sleeping zones create space and privacy, perfect for families or groups sharing with ease.

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite

On the highest level, our Executive Suites feature private rooftop balconies with stunning city or range views. Unwind in a spacious king suite with lounge, workspace, Nespresso machine and premium inclusions for an elevated, indulgent stay.

  • Views:

    Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Studio

King Bed Studio Room with kitchenette

Spacious King Studio Apartment with kitchenette, Smart TV with Chromecast, work space and openable windows. Enjoy lounge and dining areas, Nespresso coffee, on-site laundry facilities and flexible bedding options, ideal for short or extended stays.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 383 rooms
  • 8 rooms for people with reduced mobility
  • 15 family rooms
  • 383 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Korean
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

4 Meeting rooms

Well-being

Gymnasium

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 400 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 12.50 € 20 AUD Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Stampton & Co. offers a fresh take on café dining with quality Melbourne coffee, breakfast classics, pastries and light bites. Perfect for a quick stop or relaxed start, welcoming hotel guests, locals and commuters in a casual setting.

Bright and welcoming by day, vibrant by night, The Stampton Bar offers a relaxed lounge setting & bar seating with craft beer, wine menu & cocktails. From classics to indulgent favorites, it's the perfect place to unwind or connect with a bite & beverage.

Enjoy a generous buffet breakfast, 7-10:30am daily. Indulge in fresh pastries & sweets, cereal & toast stations, fruit, yoghurt & granola, hot buffet, international influences & options catering to most diets. Plus barista coffee available.

Our complimentary gym features Life Fitness equipment, free weights, cardio machines and strength training for a full-body workout. Relax post-session in the dry sauna, with convenient on-site bathrooms available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,581 reviews

Customer review rating 4.5/5

Cardi G. Business - Confirmed reviews ALL

Dear Cardi, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our bedding comfortable. Your concern about the bathroom step has been duly noted, and we appreciate your suggestion regarding safety enhancements. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Janine L. Families - Confirmed reviews ALL

Dear Janine, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our rooms beautiful and our staff accommodating. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Anna-maria S. Business - Confirmed reviews ALL

Dear Anna-Maria, Thank you for your kind words regarding our location and service. We are thrilled to hear that you found our facilities clean and comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Ali S. Business - Confirmed reviews ALL

Dear Ali, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our beds comfortable and enjoyed your stay at our hotel. However, we sincerely apologise that our food options for guests with allergies did not meet your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with our team as we continue to review and improve our dining offerings. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Michael H. Business - Confirmed reviews ALL

Dear Michael, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and acknowledge your comments on the room condition and dining experience. Your insights will be considered as we continuously strive to enhance our services. Goodbye and best regards, Novotel Melbourne Preston

Dear Cardi, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our bedding comfortable. Your concern about the bathroom step has been duly noted, and we appreciate your suggestion regarding safety enhancements. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Janine L. Families - Confirmed reviews ALL

Staff were accommodating, making our stay very enjoyable

Dear Janine, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our rooms beautiful and our staff accommodating. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Anna-maria S. Business - Confirmed reviews ALL

everything was well presented, clean and comfortable

Dear Anna-Maria, Thank you for your kind words regarding our location and service. We are thrilled to hear that you found our facilities clean and comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Ali S. Business - Confirmed reviews ALL

The hotel itself was great but food for people with allergies was lacking. Staff not aware and giving wrong information. Not enough food

Dear Ali, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our beds comfortable and enjoyed your stay at our hotel. However, we sincerely apologise that our food options for guests with allergies did not meet your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with our team as we continue to review and improve our dining offerings. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Michael H. Business - Confirmed reviews ALL

Staff were very nice and helpful .. Food at Stapleton was average

Dear Michael, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and acknowledge your comments on the room condition and dining experience. Your insights will be considered as we continuously strive to enhance our services. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Joanne B. Couples - Confirmed reviews ALL

Stayed one night as I had to be at a hospital nearby early the next morning

Dear Joanne, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our accommodations clean and comfortable, which we strive to maintain for our guests' satisfaction. We hope to welcome you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Firas A. Business - Confirmed reviews ALL

Room is good, however the beam in the room made it partially impossible to get to the other side of the room. I wish I was notified about it so I could’ve asked for a room swap.

Dear Firas, Thank you for your positive feedback regarding the cleanliness and facilities of your room. We regret that the beam affected your stay and appreciate your suggestion about notifying guests in advance. Your comments are valuable and will be considered for future improvements. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Fo M. N. B. A. H. Business - Confirmed reviews ALL

I am a regular at this hotel. Excellent, cozy comfortable stay. Everything was familiar and as expected.

Dear Fo M., Thank you for your kind words and for being a regular guest at our hotel. We are delighted to hear that you found your stay comfortable and familiar. Your continued support is greatly appreciated, and we look forward to welcoming you back. Best regards, Novotel Melbourne Preston

Customer review rating 3.0/5

George S. Business - Confirmed reviews ALL

Well located, however rooms are “tired” and need an upgrade considering the price you pay. Chipped benches, worn carpet and furniture.

Dear George, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We understand your concerns about the condition of the rooms and will take your observations into consideration as we continually evaluate our accommodations. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Roslyn S. Families - Confirmed reviews ALL

Lovely hotel, very clean, wonderful staff, great room

Dear Roslyn, Thank you for your lovely feedback. We are pleased to hear that you enjoyed your stay and appreciated the cleanliness of our hotel, the friendliness of our team, and the comfort and peaceful atmosphere of your room. Your kind words mean a great deal to us, and we look forward to welcoming you back for another pleasant stay. Warm regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Jan W. Couples - Confirmed reviews ALL

Our room was very spacious and very comfortable. We enjoyed the great view over the city. Delicious food from the restaurant.

Dear Jan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable, enjoyed the city view, and appreciated the dining experience. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 0.5/5

Shane O. C. Business - Confirmed reviews ALL

Got room 523 which is absolute joke, you enter into a “floor Pit” in complete darkness so almost impossible not to trip over. The room needs to be reported to safe work Vic. Balcony is joined with 2 other rooms with no security, returned @ 2:40 pm- room had not been made up. This is unforgivable in my opinion!! Surely making up guest rooms in a minimum expectation!! I had an event to attend so had to call for towels. At no point did anybody apologise for room not being made up. Reception just informed me that housekeeping work until 3pm?? (As if it was all under control) Within 5 mins, house keeping rocked up with the “extra towels I requested” ??? All topped off with No coffee available at cafe - machine broken!!! I reckon I have stayed here at least 10 times. This was by far worst experience I have had

Dear Shane, Thank you for sharing your feedback regarding your recent stay at Novotel Melbourne Preston. I genuinely regret to learn that your experience did not meet your expectations and that you encountered several challenges during your visit. The safety and comfort of our guests are of utmost importance to us. I apologise for the issues you faced with the room layout and the lack of housekeeping service upon your return. While our housekeeping team works diligently to meet our standards, it is clear that we fell short in this instance. Your comments regarding the lack of an apology from our reception team are also noted, and I will ensure this feedback is communicated to the relevant department. Furthermore, I acknowledge the inconvenience caused by the coffee machine being out of order. We aim to provide a seamless experience, and I appreciate your patience in these matters. Thank you for your continued patronage, and I hope you will consider giving us another opportunity in the future. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Kirsty W. Couples - Confirmed reviews ALL

Helpful staff comfortable stay

Dear Kirsty, Thank you for your feedback. We are pleased to hear that you found our staff helpful and enjoyed a comfortable stay. However, we appreciate your insights and will continue to strive for excellence in all areas of our service. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Ketiwe M. Families - Confirmed reviews ALL

Excellent

Dear Ketiwe, Thank you for your kind words regarding our service and room cleanliness. We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Bradbury C. Business - Confirmed reviews ALL

Short distance from Preston station, I arrived around 1.40om and was able to check in early which I appreciated. Restaurant was lovely, nice food. Room was clean, modern, comfy bed.

Dear C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the restaurant offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Bailey M. Business - Confirmed reviews ALL

Staff were amazing!

Dear Bailey, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location, comfort, and the attentiveness of our staff. Your kind words inspire us to continue providing excellent service. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Christine F. Business - Confirmed reviews ALL

Clean room but the TV kept freezing up and when l mentioned it, they already knew about it

Dear Christine, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found your room to be clean. We regret that you experienced issues with the television and acknowledge that our team was aware of the situation. Your comments are valuable in our ongoing efforts to enhance guest experiences. Kind regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Andrew F. Business - Confirmed reviews ALL

Helpful staff and assisting

Dear Andrew, Thank you for your kind words regarding your recent stay. We are pleased to hear that our team provided you with helpful assistance. It is our aim to ensure every guest has a memorable experience. Goodbye, and we look forward to welcoming you back at Novotel Melbourne Preston.

Customer review rating 4.5/5

Jason D. Business - Confirmed reviews ALL

From the moment I arrived I was warmly welcomed. The reception staff were great in accomdated a last minute change to my room

Dear Jason, Thank you for your kind words regarding our customer service. We are delighted to hear that our reception staff were able to accommodate your last-minute room change and provide you with a warm welcome. Your feedback is greatly appreciated. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 1.0/5

Lewis T. Business - Confirmed reviews ALL

Not great.

Dear Lewis, Thank you for sharing your feedback. We apologise for the inconvenience you experienced during check-in, particularly regarding your reservation. Your comments are important to us, and we will take them into consideration as we strive to enhance our guest experience. Goodbye, Novotel Melbourne Preston

Other web-users rate our hotel

  • 437 reviews 8.3/10 Location
  • 1,081 reviews 7.7/10 Room
  • 912 reviews 8.9/10 Service
  • 5 reviews 6.5/10 WiFi
  • 445 reviews 8/10 Cleanliness
  • 286 reviews 7/10 Food
  • 248 reviews 8.3/10 Breakfast
  • 182 reviews 6.4/10 Value

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