Novotel Melbourne Preston 4.5 stars
Customer review rating (ALL Rating) 4.2/5 183 reviews
215 Bell Street
NOVOTEL MELBOURNE PRESTON: 513 Panch Health Service/Bell St
NOVOTEL MELBOURNE PRESTON: Tram 86 Bell St/Plenty Rd
MELBOURNE At 20km / 12.43 miles
MELBOURNE AIRPORT At 20km / 12.43 miles - Shuttle paying
BELL STATION At 1km / 0.62 miles
Check-in from - Check out up to
Set in a modern farmhouse style this indoor and outdoor setting brings the perfect blend between minimalist contemporary designs and traditional country feel. The food is exceptional. Simple yet delicious featuring fresh and local ingredients.
Stampton & Co., greets guest on the ground floor lobby. It is a fresh and exciting take on hotel dining in a relaxed and casual atmosphere. Enjoy a healthy meal.
The hotel rooms are contemporary and themed with urban décor, open floor plans and finished with the latest technology, including all the facilities you need to make your stay memorable. The rooms are self-contained with kitchen facilities, a mini bar, business desk, LCD TV with Foxtel, and wireless internet (fee applies). Many rooms offer floor to ceiling city or mountain views from private balconies.
Our guest reviews
100% genuine reviews from our guestsFind out more
Nice spot but non-existent service
TripAdvisor rating 2.0/5
Mick D TripAdvisor review
I booked for a week, including a Sunday and a public holiday. I paid $34 (21%) extra per night for those nights. On the Sunday, I just thought my room had been missed accidentally. When I asked for them to at least replace the towels and empty the bin, they did that. Putting the towels in the bathroom was too hard for them but that's minor. The next day, when I asked, at 5.30pm, why my room hadn't been cleaned again, I was told it was a public holiday. Did I get a discount because my room wasn't going to be cleaned? No! I paid extra! Did they advise me in advance that the room wouldn't be cleaned? No! the confirmation clearly states "Daily housekeeping". It doesn't say "Daily housekeeping except on the days we don't feel like paying extra to our minimum-wage staff". if I wanted a room that was serviced weekly, there are plenty of apartments or airbnb places locally. I chose the Novotel because I wanted my room cleaned. If I drop some crumbs on the floor when I'm eating my sandwich I want someone else to vacuum that for me. Otherwise I'd have booked an apartment that included cleaning equipment. it's not hard. I don't feel like I'm asking for much. Just what I was offered.
Hi Mick, Thank you for your feedback and please accept my apologies for the inconvenience caused. It was a mistake from our housekeeping team and being a Public Holiday and weekend has no impact on the daily service. One of our new team member provided you the incorrect information. Please accept my sincere apologies for this error and will ensure that it is not repeated. Regards Dinesh
Poor & cheaper to sleep on airport floor with better options for services
TripAdvisor rating 2.0/5
EatPlayTravelReview Families - TripAdvisor review
Melbourne we all went through COVID, yet charging customers without any facilities, is a poor excuse to blame lockdown, it doesn’t fit with any service at ACOR in other States, then reduce heavily your price & remove advertised services!. No cutlery, no restaurant or cafe open, at 745pm told to go to bar next door only to be told they were closing for the evening, a Sat night!, nowhere to get food, not even water in room, nothing in room, no power all night due to auto sensor in bathroom not working. So we had no air, no lights- With a disability. Stayed in Bris last week, completely the opposite. Never written a review where I’ve been so disappointed, this was false advertising. Waste of my money. $30-$40 taxi from city, to be able to find anything or Uber. Pay the extra stay elsewhere. If this is all of Melbourne then use Airbnb, stay privately. Paying basically for a bed with zero services. We Ordered Uber Eats only to find no cutlery, plates, cups, we had to drink from the tap!! (despite booking so we had a kitchen)! Tried calling reception no one answers, had to keep going up & down, expect a nice looking room & that’s it, clean sheets. I get it’s been tough Melbourne, you were not alone but why are none of the other States treating their customers the same? Stayed in NSW, TAS, QLD, all with full advertised room facilities, remove this off your booking info, this is not worth the $ if you need or expect to be able to have water, food, feed children or basics like a running light & power.
Dear EatPlayTravelReview, Thank you for your feedback your recent stay. I am disappointed to hear about your experience to say the least. Unfortunately our restaurant is not available hence we encourage the guest to use the facilities of the restaurant next door. This is mentioned on our website as well. During your stay our team was not aware of their early closing which is disappointing to hear and I have shared your feedback with the manager. Please accept my apologies for the inconvenience caused due to maintenance issue, although our team did offer a room move which unfortunately was declined. As promised at check out, I will contact you today to discuss your experience further. Regards Dinesh Gandhi
TripAdvisor rating 5.0/5
Caroline H TripAdvisor review
The hotel room was much larger than we thought. Very clean and comfortable. Staff were very helpful. Location to the CBD was not as far as we anticipated. Overall we were happy with our stay and would book again.
Dear Caroline H, Thank you for your feedback on your recent stay. We are only 10 kms away from city and have access to Public transport with 10 minutes of walking distance. We are looking forward to welcoming you back to stay with us soon. Regards Dinesh
TripAdvisor rating 5.0/5
Famtraveller8 TripAdvisor review
The staff were very friendly and helpful. The king studio was very spacious, with nice shower and the bed was very comfortable, and the room was quiet. The restaurant was open for buffet breakfast due to it being the Grand Prix weekend, staff were wonderful. We were unable to stay in CBD, but this location is close to tram stop and train station also not too far away.
Dear Famtraveller8, Thank you for your feedback on your recent stay. We are pleased to hear that you had a comfortable stay and commute to city was not an issue. We do hope to have you stay again with us in the near future. Regards Dinesh
Good for business trips!
TripAdvisor rating 4.0/5
Moana_nomad Couples - TripAdvisor review
Great space in Preston, for an event we had nearby in Brunswick. The room was clean, comfortable and had good amenities. The space was quiet and there was parking onsite. Simple and comfortable, seemed like a great space for business trips more than leisure as there was a great lobby and lots of desk/work spaces. Customer service was great.
Dear Moana_nomad, Thank you for your feedback on your recent stay. Your kind words are a great motivation for the entire team. We are looking forward to welcoming you back to Novotel Preston. Regards Dinesh
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