Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 720 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Close to Home of Matilda's and the recently announces world's coolest street, High Street.

  • Preferred accommodation partner of Football Victoria for 2024-25. https://ftbl.vc/3UmHrbe

  • Fully self-contained studios apartments with kitchen facilities suitable for Long stay.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  720 reviews

TripAdvisor Rating  3.6/5  1,863 reviews

Customer review rating 2.0/5

Jamie I. Business - Confirmed reviews ALL

Dear Jamie I., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are truly sorry to hear that your experience did not meet your expectations. We are pleased to know that you found our registration staff to be accommodating. However, we deeply regret that the overall experience fell short due to the concerns you have raised. Please rest assured that we take your comments seriously. Regarding the issue with the room\'s odor, we are distressed to hear that it affected your stay, and we will address this matter with our housekeeping team to ensure that all rooms meet our cleanliness standards. Additionally, we sincerely apologize for the demeanor of some of our restaurant staff. It is our aim for all guests to feel welcomed and respected, and we will certainly remind our team of the importance of providing courteous and attentive service. Concerning the smoking area, we appreciate your observations, and we will review our policies to ensure that all guests can enjoy the space comfortably and safely. Your feedback is invaluable in helping us improve our services, and we hope that you will give us another opportunity to provide you with a better experience in the future. Thank you once again for your insights. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

guest customer serice

TripAdvisor rating 5.0/5

704abdallahm TripAdvisor review

Dear Abdallah, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words and observations about our customer service. We are delighted to hear that Darwin made such a positive impact on your experience. His ability to greet guests with a warm smile and a heartfelt welcome truly embodies the level of service we strive to provide. It is wonderful to know that he has consistently shown you this level of hospitality during your visits. Your acknowledgment of Darwin’s efforts serves as a motivation for our entire team to continue delivering outstanding service. We will be sure to share your compliments with him, and we wish him all the best in his career. Thank you once again for your feedback. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Very good stay in a very nice part of Melbourne

Customer review rating 4.5/5

Georg S. Business - Confirmed reviews ALL

Dear Georg S., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our service, found our restaurant inviting, and appreciated the professionalism of our team. It is especially gratifying to know that you found your room to be clean and comfortable, and that our room service and entertainment options met your expectations. Your kind words motivate us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back in the future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

Good stay

Customer review rating 4.0/5

N N. Business - Confirmed reviews ALL

Dear N N., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be friendly and helpful, and that you enjoyed the spaciousness of your room. We appreciate your comments regarding the layout of the floors. Your insights are valuable, and we will certainly consider them as we strive to enhance the guest experience. Additionally, we understand the importance of location and regret that our setting may not have met your needs as a non-driver. We are always looking for ways to improve accessibility for all our guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

Great service

Customer review rating 5.0/5

Lucia C. Business - Confirmed reviews ALL

Dear Lucia C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found the check-in process to be seamless, that you enjoyed the comfort of our beds, and that you appreciated the cleanliness of our hotel. Your positive comments are greatly valued and will be shared with our team, as they strive to provide exceptional service to all our guests. We look forward to welcoming you back in the near future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

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Other web-users rate our hotel

  • 236 reviews 8.3/10 Location
  • 673 reviews 7.8/10 Room
  • 488 reviews 8.5/10 Service
  • 386 reviews 6.8/10 Comfort
  • 255 reviews 8.5/10 Cleanliness
  • 152 reviews 5.7/10 Food
  • 109 reviews 6.9/10 Breakfast
  • 109 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.