Novotel Melbourne Preston

I booked for a week, including a Sunday and a public holiday. I paid $34 (21%) extra per night for those nights. On the Sunday, I just thought my room had been missed accidentally. When I asked for them to at least replace the towels and empty the bin, they did that. Putting the towels in the bathroom was too hard for them but that's minor. The next day, when I asked, at 5.30pm, why my room hadn't been cleaned again, I was told it was a public holiday. Did I get a discount because my room wasn't going to be cleaned? No! I paid extra! Did they advise me in advance that the room wouldn't be cleaned? No! the confirmation clearly states "Daily housekeeping". It doesn't say "Daily housekeeping except on the days we don't feel like paying extra to our minimum-wage staff". if I wanted a room that was serviced weekly, there are plenty of apartments or airbnb places locally. I chose the Novotel because I wanted my room cleaned. If I drop some crumbs on the floor when I'm eating my sandwich I want someone else to vacuum that for me. Otherwise I'd have booked an apartment that included cleaning equipment. it's not hard. I don't feel like I'm asking for much. Just what I was offered.

Melbourne we all went through COVID, yet charging customers without any facilities, is a poor excuse to blame lockdown, it doesn’t fit with any service at ACOR in other States, then reduce heavily your price & remove advertised services!. No cutlery, no restaurant or cafe open, at 745pm told to go to bar next door only to be told they were closing for the evening, a Sat night!, nowhere to get food, not even water in room, nothing in room, no power all night due to auto sensor in bathroom not working. So we had no air, no lights- With a disability. Stayed in Bris last week, completely the opposite. Never written a review where I’ve been so disappointed, this was false advertising. Waste of my money. $30-$40 taxi from city, to be able to find anything or Uber. Pay the extra stay elsewhere. If this is all of Melbourne then use Airbnb, stay privately. Paying basically for a bed with zero services. We Ordered Uber Eats only to find no cutlery, plates, cups, we had to drink from the tap!! (despite booking so we had a kitchen)! Tried calling reception no one answers, had to keep going up & down, expect a nice looking room & that’s it, clean sheets. I get it’s been tough Melbourne, you were not alone but why are none of the other States treating their customers the same? Stayed in NSW, TAS, QLD, all with full advertised room facilities, remove this off your booking info, this is not worth the $ if you need or expect to be able to have water, food, feed children or basics like a running light & power.

The hotel room was much larger than we thought. Very clean and comfortable. Staff were very helpful. Location to the CBD was not as far as we anticipated. Overall we were happy with our stay and would book again.

The staff were very friendly and helpful. The king studio was very spacious, with nice shower and the bed was very comfortable, and the room was quiet. The restaurant was open for buffet breakfast due to it being the Grand Prix weekend, staff were wonderful. We were unable to stay in CBD, but this location is close to tram stop and train station also not too far away.

Great space in Preston, for an event we had nearby in Brunswick. The room was clean, comfortable and had good amenities. The space was quiet and there was parking onsite. Simple and comfortable, seemed like a great space for business trips more than leisure as there was a great lobby and lots of desk/work spaces. Customer service was great.