Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,610 reviews

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Description

Hotel extras

  • On-site Restaurant, Bar & Café for all-day dining

  • Complimentary guest gym & sauna facilities to recharge during your stay

  • Studios for long stays, suites for business & doubles for families with smart tech

  • Easy Access to Melbourne CBD, Airport & High Street 'World's Coolest Street' -Timeout 2024

  • 15 flexible, light-filled & pillarless event spaces for meetings, events & celebrations

Our accommodation(s)

Book this hotel
Room 1

Located on levels 1-3, our spacious Superior King rooms feature a king bed and chaise lounge to unwind. Enjoy open-plan living with Smart TV & Chromecast, workspace, USB hubs, minifridge, safe, Wi-Fi and large windows for natural light.

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 25 / 269 sq ft
  • Bedding 1 x Queen size bed(s)

On levels 1-3, Superior King rooms offer generous space with a king bed and chaise lounge. Relax in open-plan living with Smart TV & Chromecast, workspace, USB hubs, minibar, safe, Wi-Fi and large windows for fresh air and light.

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Modern Superior Twin room with two single beds and a chaise lounge. Features include a Smart TV with Chromecast, workspace, minifridge, USB charging and large openable windows, offering plenty of natural light and high-speed Wi‑Fi.

Max. number of persons
2
Area
From 26 / 279 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe Queen rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a queen bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, mini-fridge, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Perched on levels 5-6, Deluxe King rooms offer floor-to-ceiling windows with city or Macedon Ranges views. Relax in a king bed with Smart TV & Chromecast, workspace, USB hubs, Nespresso machine, minibar, safe & Wi-Fi.

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Generous in size for flexibility, Deluxe Double Double rooms offer two double beds. Thoughtfully positioned sleeping zones create space and privacy, perfect for families or groups sharing with ease.

Max. number of persons
4
Area
From 53 / 570 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite

On the highest level, our Executive Suites feature private rooftop balconies with stunning city or range views. Unwind in a spacious king suite with lounge, workspace, Nespresso machine and premium inclusions for an elevated, indulgent stay.

  • Views:

    Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 40 / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Studio

King Bed Studio Room with kitchenette

Spacious King Studio Apartment with kitchenette, Smart TV with Chromecast, work space and openable windows. Enjoy lounge and dining areas, Nespresso coffee, on-site laundry facilities and flexible bedding options, ideal for short or extended stays.

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 383 rooms
  • 8 rooms for people with reduced mobility
  • 15 family rooms
  • 383 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Korean
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

4 Meeting rooms

Well-being

Gymnasium

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 400 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 12.37 20 AUD Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Stampton & Co. offers a fresh take on café dining with quality Melbourne coffee, breakfast classics, pastries and light bites. Perfect for a quick stop or relaxed start, welcoming hotel guests, locals and commuters in a casual setting.

Bright and welcoming by day, vibrant by night, The Stampton Bar offers a relaxed lounge setting & bar seating with craft beer, wine menu & cocktails. From classics to indulgent favorites, it's the perfect place to unwind or connect with a bite & beverage.

Enjoy a generous buffet breakfast, 7-10:30am daily. Indulge in fresh pastries & sweets, cereal & toast stations, fruit, yoghurt & granola, hot buffet, international influences & options catering to most diets. Plus barista coffee available.

Our complimentary gym features Life Fitness equipment, free weights, cardio machines and strength training for a full-body workout. Relax post-session in the dry sauna, with convenient on-site bathrooms available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,610 reviews

Customer review rating 4.0/5

Kerri C. Families - Confirmed reviews ALL

Dear Kerri, Thank you for your feedback regarding your recent stay. We are pleased to hear that our location and breakfast met your expectations. Your comments about the bedding have been noted, and we appreciate your insights as they help us enhance our guest experience. Goodbye, and best regards, Novotel Melbourne Preston

Customer review rating 2.5/5

Damon J. Business - Confirmed reviews ALL

Dear Damon, Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience you have experienced with the pending charge on your credit card. We recommend checking with your bank for updates, as processing times may vary. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Stuart S. Business - Confirmed reviews ALL

Dear Stuart, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our team's service. Your positive remarks inspire us to continue providing excellent hospitality. Goodbye, and we hope to welcome you back soon. Sincerely, Novotel Melbourne Preston

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for your kind words about our location, comfort, and staff. We are pleased to know that you had an enjoyable stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Goodbye, Novotel Melbourne Preston

Customer review rating 2.0/5

Stuart G. Solo - Confirmed reviews ALL

Dear Stuart, Thank you for sharing your feedback. I regret to learn that your experience did not meet your expectations, particularly regarding the elevator, coffee machine, and room amenities. Your comments are valuable as they help us identify areas for improvement. Goodbye, Novotel Melbourne Preston

Dear Kerri, Thank you for your feedback regarding your recent stay. We are pleased to hear that our location and breakfast met your expectations. Your comments about the bedding have been noted, and we appreciate your insights as they help us enhance our guest experience. Goodbye, and best regards, Novotel Melbourne Preston

Customer review rating 2.5/5

Damon J. Business - Confirmed reviews ALL

A very brief stay, unremarkable but decent. For some reason I still have a charge on my credit card that hasn’t yet been refunded a week later however so will have to look into that.

Dear Damon, Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience you have experienced with the pending charge on your credit card. We recommend checking with your bank for updates, as processing times may vary. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Stuart S. Business - Confirmed reviews ALL

A very enjoyable stay at a well located hotel. Excellent service from the hotel team

Dear Stuart, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our team's service. Your positive remarks inspire us to continue providing excellent hospitality. Goodbye, and we hope to welcome you back soon. Sincerely, Novotel Melbourne Preston

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

Well located and comfortable to stay at and friendly staff

Dear Andrew, Thank you for your kind words about our location, comfort, and staff. We are pleased to know that you had an enjoyable stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Goodbye, Novotel Melbourne Preston

Customer review rating 2.0/5

Stuart G. Solo - Confirmed reviews ALL

The elevator made scary noises, the pod coffee machine in room was impossible use, getting around the lobby and car park was very confusing, wasn't enough power points in the room, and it felt quite old and out-dated.

Dear Stuart, Thank you for sharing your feedback. I regret to learn that your experience did not meet your expectations, particularly regarding the elevator, coffee machine, and room amenities. Your comments are valuable as they help us identify areas for improvement. Goodbye, Novotel Melbourne Preston

Customer review rating 4.5/5

William P. Couples - Confirmed reviews ALL

Comfortable, clean and good sized room. Quiet and well appointed

Dear William, Thank you for your kind feedback. We are delighted to hear that you found your room comfortable, clean, and well appointed. It is our aim to provide a pleasant and restful stay for all our guests. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Julie M. Solo - Confirmed reviews ALL

Great place to say, nil issues.

Dear Julie, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and encountered no issues. It is our aim to provide a pleasant experience for all our guests. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 4.0/5

Jamila C. Business - Confirmed reviews ALL

Flawless

Dear Jamila, Thank you for your positive feedback regarding our team and your experience at Novotel Melbourne Preston. We are delighted to hear that you found our staff helpful and that your stay was flawless. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Jeanine B. Couples - Confirmed reviews ALL

A quick trip to visit family gave us an unexpectedly lovely overnight stay here. The bed was so comfy, the room in general was modern and fitted out with everything you need. There were great dining options within walking distance and really cheap parking.

Dear Jeanine, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and well-equipped, and that you enjoyed the convenient dining options and parking. We look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Daryl R. Business - Confirmed reviews ALL

The experience was perfect. ASH at reception was wonderful, thanks for the room upgrade. Note: there is a paid EV charger on site.

Dear Daryl, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our service and found your experience to be perfect. Your appreciation for our staff, particularly Ash at reception, will certainly be shared. Goodbye and best wishes, Novotel Melbourne Preston

Customer review rating 4.5/5

Wayne B. Business - Confirmed reviews ALL

Great service, friendly staff

Dear Wayne, Thank you for your kind words about your recent stay. We are delighted to hear that you found our accommodations comfortable and appreciated the service from our friendly staff. Your feedback is valued, and we hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

Michelle W. Families - Confirmed reviews ALL

Amazing service from the two young ladies in the restaurant one from Ballarat and the other from W.A fantastic customer service sorry I didn't remember there names but highly recommend

Dear Michelle W., Thank you for your kind words regarding our restaurant staff. We are delighted to hear that their exceptional service contributed to your positive experience. Your recommendation is greatly appreciated, and we hope to welcome you back soon. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Josh T. Business - Confirmed reviews ALL

I stay here a lot and one of the areas which keep annoying we is that your cleaners are not checking to see if the shower gel, shampoo, etc.. is filled. Multiple times I have had no shower gel. Also have a look in the sink and clean the mould

Dear Josh, Thank you for your feedback regarding your recent stay. We sincerely apologise for the oversight concerning the replenishment of amenities and the cleanliness of your bathroom. Our housekeeping team strives to maintain high standards, and your comments will be taken into account for future improvements. We appreciate your loyalty and hope to provide you with a more satisfactory experience during your next visit. Goodbye and best regards, Novotel Melbourne Preston

Customer review rating 5.0/5

N S. C. N. Business - Confirmed reviews ALL

Amazing staff. They made my stay wonderful.

Dear S., Thank you for your kind words regarding your comfortable and relaxing stay with us. We are thrilled to hear that our staff contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Lyndal S. Business - Confirmed reviews ALL

I can never sleep properly. Pillows are too soft and dooner +sheet is either too hot or too cold. Could not use airconditioner as it was too noisy.

Dear Lyndal, Thank you for your feedback. I regret to hear that your sleep experience was compromised due to the bedding and air conditioning issues. We appreciate your comments as they help us to enhance our services for future guests. Best regards, Novotel Melbourne Preston

Customer review rating 1.5/5

Mackres D. Business - Confirmed reviews ALL

I was at Novotel Prestons for a work trip. The facility was nice, staff were accommodating. However, upon check in I was required to provide my personal card for a bond, as only the work account wasn't sufficient (this requirement changes depending on the visit...). I was also told I got a room upgrade, only to open the door and there was a large pole in the center of the room pressed between the bed and desk. I was not able to get to the other side of the room without being pushed against it and had to lift my suitcase over the bed to get to that side. I am grateful I do not have a disability or a large frame and could fit. Additionally, once I returned home from my visit, I was shocked to see the full amount for my stay charged to my personal card - my personal card that I was assured was only for a bond. I had to get this rectified with my company's travel agent. Overall the facilities are nice and clean, however these downsides did not make the trip very pleasant...

Dear D., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Melbourne Preston. We are pleased to hear that you found our facilities to be nice and our staff accommodating. However, I regret to learn about the inconveniences you faced during your visit. Regarding the requirement for a personal card for a bond, we strive to ensure a secure transaction process, and this policy can vary based on the nature of the booking. I understand how frustrating it must have been to encounter unexpected issues with your room upgrade. Your experience with the room layout is valuable feedback, and we appreciate your insights on accessibility. Additionally, I apologise for the confusion surrounding the charges to your personal card. We aim for clarity in our billing processes, and I regret any inconvenience this may have caused with your company's travel arrangements. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future for a more pleasant stay. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Mathew S. Business - Confirmed reviews ALL

Lovely place for short stay. Convenient location, generous room size and awesome gym. Bathroom was a bit tight but overall, excellent.

Dear Mathew, Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location and spacious rooms. We appreciate your comments regarding the bathroom size, as we continuously strive to enhance our guests' experiences. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Katrina N. Couples - Confirmed reviews ALL

Very comfortable. Staff very friendly and helpful. Great facilities Thank you

Dear Katrina, Thank you for your kind feedback. We are delighted to hear that you had a comfortable stay and appreciated our friendly staff and facilities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Preston

Customer review rating 4.5/5

Brett M. Families - Confirmed reviews ALL

We chose the hotel as it was close to an engagement we had. We were impressed with the room and the restaurant. Check-in was disappointing as I had prebooked breakfast only to be told I hadn’t and even when I argued I was charged extra. This was later refunded but wasn’t a good first impression. Lifts were noisy as if a part was loose too. Room was above expectation and overall it was a good stay.

Dear Brett, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the location, the quality of your room, and our restaurant. However, we regret that your check-in experience did not meet your expectations and appreciate your patience in resolving the breakfast charge. We also acknowledge your concerns regarding the noise from the lifts and will consider this feedback for future improvements. Your overall satisfaction is important to us, and we hope to welcome you back for an even better experience. Best regards, Novotel Melbourne Preston

Customer review rating 3.5/5

Sarah H. Solo - Confirmed reviews ALL

Kind staff. Room was clean and tidy

Dear Sarah, Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the comfort of your stay and our staff's kindness. We strive to maintain high standards of cleanliness and service, and your input is valuable to us. Best regards, Novotel Melbourne Preston

Other web-users rate our hotel

  • 433 reviews 8.3/10 Location
  • 1,085 reviews 7.8/10 Room
  • 909 reviews 8.9/10 Service
  • 5 reviews 6.5/10 WiFi
  • 442 reviews 7.8/10 Cleanliness
  • 283 reviews 6.8/10 Food
  • 237 reviews 8.2/10 Breakfast
  • 184 reviews 6.4/10 Value

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