Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,154 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Close to Home of Matilda's and the recently announces world's coolest street, High Street.

  • Preferred accommodation partner of Football Victoria for 2024-25. https://ftbl.vc/3UmHrbe

  • Fully self-contained studios apartments with kitchen facilities suitable for Long stay.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,154 reviews

TripAdvisor Rating  3.6/5  1,869 reviews

Customer review rating 4.5/5

Nicole D. Business - Confirmed reviews ALL

I loved my stay. I used to work at PANCH hospital on this site before it was redevoloped, so was very nostalgic!! However a lift wasn't working, so wait times to room and to lobby were delayed.

Customer review rating 4.0/5

Vanda P. Families - Confirmed reviews ALL

I really liked the hotel, our room and the food the hotel's restaurant served us. My only issue is with the person who was on 27th December was working dinner shift in the restaurant. I imagine either he was supervisor or manager...the way he treated us was unprofessional, not welcoming, nor nice. He didnt say hi to us and was rude the whole time...another table came next to us and he treated them the same ugly way. Im not sure if he hates his job overall or just hates serving people...anyways I wanted to pass the whole situtation until I saw how he treated one of the staff member, a girl. He was so rude to her, he spoke so disrespectul in front of us all....obviously we could tell how uncomfortable was the girl with the fact that man was humiliating her in front of us guests...whatever issue that man had with the girl should have handle privately and in a nicer way...the whole situation was giving me the ick and even though the food was very good, we didnt return to the restaurant after that. it is a shame having staff like this working whose overall attitude is giving " I hate everyone and I hate being here"...and I felt really bad for that girl, she was nothing but nice. other than that everyone was nice and the hotel was amazing.

Customer review rating 4.0/5

Michael M. Couples - Confirmed reviews ALL

overall experience was great, however the daily room service wasnt up to standard, supplies were a bit hit and miss, sometimes coffeed and milk not refreshed along with having to call room service to have toilet paper refilled etc, not every day but enough to be inconvenient. vacuuming and bed making also left a little to be desired.

Customer review rating 4.0/5

Amelie T. Couples - Confirmed reviews ALL

Good hotel, the only issue I had was the front door situation. Everytime our neighbours opened/closed their door, it sounded as if they were opening our door. There were many times we got up during the night to check our door was still locked and closed as it sounded like they had just entered our room.

Customer review rating 3.5/5

Rebecca M. Families - Confirmed reviews ALL

We stayed over the Christmas period and unfortunately the café was not open at all during our stay, which we were not aware of prior to booking. The restaurant also operated on modified hours and was closed on some days. Parking was a little confusing initially, but once we worked it out it was easy to navigate. Staff were friendly and approachable throughout our stay. The location is very good - close to the train station and within easy walking distance of a great kid friendly bowling alley/bar/restaurant, The Keys. Cleanliness, however, was disappointing. Toiletries were not replenished during our stay, and our children found a half-eaten pie under the bed. There was also a glass containing a questionable liquid (urine?) left in the fridge. In a separate room, my in-laws found an empty box of condoms. All of these instances are concerning and suggests rooms are not thoroughly checked between guests. One of the lifts was frequently out of order, leaving only one lift servicing the building. This often resulted in delays, and with our room on the 7th floor, using the stairs was not a practical alternative. Overall, while the location and staff were positives, the cleanliness issues and reduced facilities significantly impacted our experience.

Dear Rebecca, Thank you for taking the time to provide feedback regarding your recent stay with us during the Christmas period. I am pleased to hear that you found our staff to be friendly and that you appreciated our convenient location. It is always gratifying to know that our team made a positive impression on our guests. I sincerely apologise for any inconveniences you experienced during your visit. I understand how important it is for guests to be informed about our café and restaurant hours, especially during the holiday season. We strive to communicate such details effectively, and I appreciate your feedback in this regard. Your comments regarding the cleanliness of your accommodations are concerning, and I assure you that this does not reflect our usual standards. We take great pride in maintaining a high level of cleanliness and service, and I will address these issues with our housekeeping team to ensure thorough inspections are conducted between guests. I acknowledge that the situation with the lift was less than ideal, and I appreciate your understanding as we work to maintain our facilities. We are always looking to improve the experience of our guests, and your feedback is invaluable in this process. Once again, I thank you for your insights, and I hope you will consider staying with us again in the future. We would welcome the opportunity to provide you with a more enjoyable experience. Kind Regards Nicole General Manager

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Other web-users rate our hotel

  • 331 reviews 8.3/10 Location
  • 858 reviews 7.6/10 Room
  • 696 reviews 8.5/10 Service
  • 338 reviews 7.6/10 Cleanliness
  • 228 reviews 6.6/10 Food
  • 164 reviews 7.5/10 Breakfast
  • 133 reviews 8.4/10 Vibe
  • 34 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.