Mantra Bell City Preston 4.5 stars

Customer review rating 3.9/5 997 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Bell City Preston
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Hotel extras

  • Access to major shopping quarter

  • Cafes, Restaurants, Bars and boutique eateries

  • Darebin Culture Arts Centre

  • Proximity to multicultural quarter

  • Close proximity to Preston Markets

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Boutiques/shoppingPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 2 restaurant(s)
Business services
  • 23 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Bell City Preston

215 Bell Street
3072
preston
australia

Tel: +611300092872

Fax: (+61)3/94850066

Check-in from 14h00

Check out up to 10h00

  • By plane

    MELBOURNE AIRPORT At 18km / 11 miles - Shuttle paying

GPS :-37.746361, 145.008234

Our accommodations

The hotel rooms are contemporary and themed with urban décor, open floor plans and finished with the latest technology, including all the facilities you need to make your stay memorable. The rooms are self-contained with kitchen facilities, a mini bar, business desk, LCD TV with Foxtel, and wireless internet (fee applies). Many rooms offer floor to ceiling city or mountain views from private balconies.

1 Bed Manhattan

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Twin Manhattan

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

1 Bed Premium Manhattan

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Hills view, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

2 Bed Manhattan

  • Max. number of persons: 5
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

2 Bed Premium Manhattan

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Views: Hills view, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

2 Bed Manhattan with Balcony

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Hills view, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Suite

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Hills view, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Studios

Our restaurants and bars

PANTRY

Type of cuisine: Cafe

Serving barista coffee and freshly made sandwiches, salads and bakery items, Pantry Cafe is the perfect place to grab a quick bite to eat. Features a convenience store with everyday staples like milk, bread and toiletries.

CHILL RESTAURANT AND BAR

Type of cuisine: Bistro

CHILL Restaurant & Bar is the signature restaurant at Mantra Bell City and sets the standard when it comes to fine dining. Its innovative menu by Executive Chef Philip Garrod combines modern Australian cuisine with a touch of international influence.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 2,300

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mantra Bell City Preston

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

997 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,814 reviews

Great, convenient location, excellent service, impeccable staff!

Customer review rating 3.9/5

Christos L. Couples - 14/07/2020 Confirmed reviews ALL

I'm here for an extended furlough from my work with News Corp's Brisbane branch on compassionate leave due to mother being diagnosed with Stage 4 cancer, so we had to have a base camp to co-ordinate things to do with getting her affairs in order, whilst balancing my work commitments at the same time. The hotel could not have been more accommodating and understanding of our situation and helpful to our specific needs and requests, especially under the current pandemic situation. Much appreciated, everyone. Well done. And nice meeting you, Mark. My partner Rita is from your neck of the woods in Tamworth. (such a small world!) We highly staying here to anyone and everyone!

Hi Christos Thank you for your review and we are glad have you with us for another month. It is our pleasure to look after you and Rita during this critical time. Please do feel free to contact us shall you require anything else. Regards Dinesh

Well located

Customer review rating 3.9/5

Anonymous Couples - 12/07/2020 Confirmed reviews ALL

Good stay

Dear Joanne M., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Front desk staff uninterested and each day gave conflicting answers to questions and kept apologising for previous answers given.

Customer review rating 3.9/5

Robert P. Business - 09/07/2020 Confirmed reviews ALL

Terrible room carpets old and disgusting room facilities very limited I understand that this is due to Covid however I think it was just a convenient answer. Staff unhelpful more interested in talking amongst themselves than caring about the customers who pay their wages. Conflicting answers given to questions and lack of knowledge on simple questions such as nearest place to buy a paper were at the least very frustrating. Overall for the price paid absolutely a joke, and lack of customer satisfaction non existent.

Dear Robert P., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to COVID-19 we had to remove few amenities in the guest room and in the lobby to reduce the spread and I apologize that it was not explained on the arrival although they are available on request at Front Desk. I have already discussed your feedback with the team to ensure that we inform each guest of the protocol. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinesh

Needs updating

Customer review rating 3.9/5

Michelle Couples - 06/07/2020 Confirmed reviews ALL

Ripped old carpet, bedside tables falling apart, urine srains under lid of toilet. Refugees in hitel with protesters and police ourside...why wld u be involved with such a horrible act?

Dear Michelle J., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to advise you that the hotel is currently under renovation and we hope that you will be able to have a better experience on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinesh

Well Located

Customer review rating 3.9/5

Dennis Business - 05/07/2020 Confirmed reviews ALL

I stayed for a total of 12 nights in the Manta 6th floor. The view was great and the room comfortable with a feeling of spaciousness. Staff were polite and helpful and the Chill cafe next door had excellent coffee and snacks. I will be returning to Melbourne in Augusta and will choose to stay here again.

Dear Dennis A., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

extremely satisfied

Customer review rating 3.9/5

Bk Business - 05/07/2020 Confirmed reviews ALL

We had a health program to complete because of the Covid 19 lock down in businesses we were required to look outside the work place. I arranged our program with Dinesh who was so accommodating and professional. We are so grateful for his help on the day. The program went well. Well Done Dinesh!!!!!!

Dear Brenda K., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Poor facilities

Customer review rating 3.9/5

Andrew M. Business - 30/06/2020 Confirmed reviews ALL

The overall experience was disappointing I had to ask for a different room due to the cleanliness and size of the bathroom . The second room was also very unclean but I did not complain as it’s not in my nature. The hotel was under renovation that I was not informed of before my arrival and led to facilities Not being available on top of Covid 19 restrictions. I found the hole experience disappointing and expensive for the facilities provided as I had paid for an upgraded room before my arrival. Had I known the hotel was in disrepair and under renovation I would have stayed somewhere else The staff were very friendly and as helpful as they could be. Kind regards Andrew m.

Dear Andrew m., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do hope that we will be able to offer you a better experience after the refurbishment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinesh

Filthy room extremely disappointed

Customer review rating 3.9/5

Anonymous Families - 22/06/2020 Confirmed reviews ALL

arrived to unclean room, no notified that the means for breakfast were closed

Dear Tabatha B., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During this time we ensure that our rooms are cleaned and sanitized after every departure and I also discussed your feedback with the team member on duty and they confirmed that they were not approached for a room move as we had enough availability. Due to COVID-19 we have food and beverage service on offer and I apologize if this was not advised to you on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinesh

Good

Customer review rating 3.9/5

Masoud N. Couples - 18/06/2020 Confirmed reviews ALL

I enjoyed it

Dear Masoud N., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Well located

Customer review rating 3.9/5

Gavin E. Couples - 17/06/2020 Confirmed reviews ALL

Met our expectations

Dear Gavin E., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh
Customer review rating 3.9/5

Michael A. Solo - 16/06/2020 Confirmed reviews ALL

Always good

Dear Michael A., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Great stay

Customer review rating 3.9/5

Vivien Solo - 14/06/2020 Confirmed reviews ALL

Stayed in a lovely room on the 6th floor. The room was clean and bed was extra comfy.

Dear Vivien C., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh Gandhi

Room old and run down

Customer review rating 3.9/5

John B. Couples - 13/06/2020 Confirmed reviews ALL

Very over priced for a old run down room

Dear Marco B., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel will soon be undergoing refurbishment to provide a face lift to all our rooms and amenities which is needed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinesh

Well located

Customer review rating 3.9/5

Maria Couples - 12/06/2020 Confirmed reviews ALL

Pleasant stay. Happy with everything

Dear MARIA E., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Excellent stay

Customer review rating 3.9/5

Dan Couples - 08/06/2020 Confirmed reviews ALL

Very clean, excellent customer service and very happy to stay there again.

Dear Daniel R., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh Gandhi

Overall stay was very good,

Customer review rating 3.9/5

Anonymous Couples - 05/04/2020 Confirmed reviews ALL

Apartment was good, staff were excellent

Dear Terrence N., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

Well located

Customer review rating 3.9/5

Wendy C. Families - 02/04/2020 Confirmed reviews ALL

Comfortable

Dear Wendy C., We very much appreciate your comments regarding your stay at the Mantra Bell City Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh

not Good

Customer review rating 3.9/5

Cheryl Couples - 30/03/2020 Confirmed reviews ALL

The couch was dirty and blood on the fridge door

Dear Cheryl S., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Expected more

Customer review rating 3.9/5

Richard Business - 29/03/2020 Confirmed reviews ALL

I expected more given the price and other ratings. It was where I needed the hotel to be so that was why I went to it. The bathroom was poor (shower curtain, small, and flooding). The breakfast was subpar considering other hotels that are of equivalent price.

Dear Richard M., Thank you for taking the time to tell us about your experience at the Mantra Bell City Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overall good stay but a little shabby

Customer review rating 3.9/5

Tc Families - 28/03/2020 Confirmed reviews ALL

Stayed in Manhattan room with a kitchen, table, couch and study/laptop work area- large bright room, clean and stylish if very plain decoration. Very quiet, reception very happy to help out when needed, housekeeping excellent Finish let the room down- patches on wall not painted, bathroom looking old, broken shower curtain, bathroom door didn’t close... bed mattress initially comfortable but had a large visible sag in the middle so I had a sore back after few nights, and vouch was very uncomfortable. Overall was a good stay at reasonable price but feel like it could have been better.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.
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