Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,078 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Close to Home of Matilda's and the recently announces world's coolest street, High Street.

  • Preferred accommodation partner of Football Victoria for 2024-25. https://ftbl.vc/3UmHrbe

  • Fully self-contained studios apartments with kitchen facilities suitable for Long stay.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,078 reviews

TripAdvisor Rating  3.6/5  1,867 reviews

Customer review rating 1.5/5

Richard C. Business - Confirmed reviews ALL

Ridiculous bathroom

Dear Richard, Thank you for your feedback regarding the bathroom size. We understand that space can be a concern for taller guests, we have noted comments in your profile to ensure on your next stay you are not placed in a similar type of room in the future. Kind regards, Nicole Novotel Melbourne Preston

Customer review rating 3.0/5

John S. Couples - Confirmed reviews ALL

disappointed im the room. Appreciate it was a 'studio apartment' but ridiculously small. Bathroom too small for comfort. A pillar in the middle of the room Has to ring for fresh towels on second day

Dear John, Thank you for sharing your feedback regarding your recent stay. We understand that the room size and bathroom layout did not meet your expectations. We appreciate your comments about the need for fresh towels, which should have been replaced for you when the room was serviced. We have addressed this with our housekeeping team. Best regards, Nicole Novotel Melbourne Preston

Customer review rating 2.5/5

Joo A. T. Solo - Confirmed reviews ALL

When I first checked in and asked for a bigger room, the receptionist said it was not available. Then, I had an incident in the bathroom with a metal ledge sticking out of nowhere and had to call first-aid for what was a gushing wound on my big toe, suddenly i was offered a room to switch to. If it was not for David, the manager who assisted me throughout the whole period, my stay would've been rated a mere 3 stars. He was the one who offered me the change in room so that another accident will not happen. The rooms while "refurbished", still looked pretty dated in my opinion, and they really need to look into the safety of the guests' stay after my incident. Thank you to David, because if not for him, I was ready to walk out with a big complaint coming given i could barely walk for the next 2 - 3 days after, a huge bummer for my holiday plans. Still, I will not consider returning regardless.

Good afternoon, Thank you for taking the time to share your feedback regarding your recent experience at Novotel Melbourne Preston. I sincerely apologise for the incidents you encountered during your stay, particularly the unfortunate accident in the bathroom. The safety and comfort of our guests are of utmost importance to us, and it is disheartening to hear that we fell short in this regard. I am glad to hear that David was able to assist you during your stay and offer you a room change. Our team strives to provide exceptional service, and it is always gratifying to know when they make a positive impact on our guests' experiences. However, it is concerning to learn about the condition of the room you were initially assigned. While we continuously work on refurbishments, we acknowledge that there may still be areas that require further attention. Your comments regarding the room's condition have been noted and will be taken into consideration as we plan future enhancements. I deeply regret that your experience has led you to decide not to return to our hotel. I hope that you will reconsider in the future, as we are committed to improving our guest experience and ensuring that all safety standards are met. Your feedback is invaluable in helping us achieve this goal. Once again, I appreciate you bringing these matters to our attention and I do hope you will provide us with another chance and stay with us again. Kind Regards Nicole General Manager

Customer review rating 4.0/5

Woznyi V. Business - Confirmed reviews ALL

Our stay at the hotel was restful. The location was great, you could get to places with ease and not have to travel to far to get there. The main restaurant food was average with a limited menu. The breakfast buffet was good. The staff were busy and seemed to be understaffed at the peak breakfast periods. They did a great job in dealing with demanding customers.

Dear V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed a restful experience overall. Your comments about the restaurant menu and breakfast service are duly noted. We strive to provide quality dining options and appreciate your understanding of our staff's efforts during busy periods. Your insights are valuable as we continue to enhance our guest experience. Thank you once again for your review. We hope to welcome you back in the future. Best regards, Nicole Novotel Melbourne Preston

Customer review rating 2.0/5

David M. R. Business - Confirmed reviews ALL

I was placed in an end room. Pretty small room with very small bathroom. Clearly the hotel was busy but the noise from the road thru the windows was excessive up until 12.30am, and starting again from 5am onwards. If Novotel want to charge out for such a small room at least put in place superior noise insulation on those corner end rooms. Not up to standard and I'd be surprised if I was the first to complain.

Dear M.. R., Thank you for sharing your feedback regarding your recent stay at Novotel Melbourne Preston. I sincerely apologise that your experience did not meet your expectations. It is disappointing to learn that you found the room size and bathroom inadequate for your needs. We strive to provide comfortable accommodations, and I regret that this was not your experience. I would also like to address your concerns about noise levels during your stay. We understand how important a restful environment is for our guests. While our location does have some exposure to external noise, we continually evaluate the effectiveness of our soundproofing measures and the comfort of our rooms. Your observations regarding the noise insulation will certainly be taken into consideration as we look for ways to enhance our guest experience. We value your feedback and appreciate you taking the time to bring these matters to our attention. Should you choose to visit us again, we hope for an opportunity to provide you with an improved experience. Warm Regards Nicole General Manager

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Other web-users rate our hotel

  • 301 reviews 8.3/10 Location
  • 818 reviews 7.6/10 Room
  • 650 reviews 8.9/10 Service
  • 316 reviews 7.6/10 Cleanliness
  • 212 reviews 6.5/10 Food
  • 151 reviews 7.3/10 Breakfast
  • 122 reviews 8.6/10 Vibe
  • 28 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.