Novotel Melbourne Preston 4.5 stars

Customer review rating (ALL Rating) 4.3/5 44 reviews

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215 Bell Street, 3072 PRESTON, Australia

Description

Hotel extras

  • Lively combination of colours the minute you walk into our rooms.

  • Features a Smart TV, multiple USB hubs, work space, in-room safe and minibar on demand.

  • Wallpaper with local area motifs adorns the walls referencing the areas street art culture.

  • Eco-friendly amenities, a Nespresso machine and an on demand mini bar.

  • Fully self-contained studios apartments with full kitchen facilities available.

Our accommodation(s)

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Hotel location

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australia

GPS:-37.746361, 145.008234

Telephone
Fax +61 3 9485 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  44 reviews

TripAdvisor Rating  3.5/5  1,851 reviews

Front Desk Officer

TripAdvisor rating 1.0/5

719rima TripAdvisor review

The hotel amenities and room itself were clean and comfortable. However, my stay at this hotel turned into a terrible experience due to one front desk officer named Rahman. He was incredibly rude, disrespectful, and lacked basic manners. I believe a front desk officer should embody kindness and hospitality, qualities he clearly did not possess. My food delivery was delayed, and when I went to pick it up, neither the delivery driver nor the front desk informed me it was ready in the lobby. Instead of offering assistance or understanding, Rahman scolded me for not picking up my food on time, even though I hadn't been informed of its availability. When I tried to explain this, he rudely interrupted me with, 'Are you going to take your food or what?' His behavior was completely unacceptable and made my interaction with him extremely unpleasant.

Dear Guest, Regarding your experience, I am sorry to hear it and thank you for your feedback. I know about this occurrence, and even though Rahman and other team members attempted to call you into your room to let you know about the delivery, they were unable to. We are also aware that the Uber delivery driver also tried to contact you via the app with no success. Accept my sincere apologies if Rahman came off as impolite; he had no intention of doing so. Regards Dinesh Gandhi

disgusting

Customer review rating 1.5/5

Shereen Couples - Confirmed reviews ALL

My partner and i stayed for 2 nights in one of the “deluxe” rooms. Let me tell you, there was nothing deluxe about it. When we checked in, there was no hand soap in the bathroom, rust all around the shower and the duvet had weird stains on them, they looked like blood/other bodily fluids. It was disgusting, to the point where we couldn’t sleep with the duvet or top sheets at all. Unfortunately, by the time we noticed it was too late to do anything as house keeping had left for the day. We decided to go down stairs and check out the restaurant for dinner, i have never felt more rushed in my life while eating. We were still in the middle of eating and the staff came up to us insisting to take away our plates and cutlery, i advised we were still eating and they said ok they’ll come back later. it wasn’t even a minute after we had put down our cutlery that they came back and took everything away. my partner and i both felt extremely rushed to get out of the restaurant despite it being completely empty!! The food was good tho. My partner and i have stayed at novotel preston many times and have not had an issue, this instance was very unfortunate and i’m not sure that we’ll be coming back.

Dear Shereen D., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Preston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely disappointed to hear about your experience and embarrassed with the level of service that has been provided to you. I would like to get a chance to redeem ourselves and would be happy to offer you a complimentary night including breakfast for two guests. Please do get in touch with me directly at di… when you are ready to stay next. Please be informed that complimentary stay is available most of the year except few high occupancy events like Christmas, New Year's eve, and Grand Prix. Please provide us with as much notice as you can before your arrival to ensure we have a room available for you. I am happy to have this stay available until 30th December 2025 for you. Sincerely, Dinesh Gandhi

Great place to stay after a function onsite

Customer review rating 4.0/5

Sonya Business - Confirmed reviews ALL

If attending a function on-site, it is a great place to spend the night

Dear Sonya D., We very much appreciate your comments regarding your stay at the Novotel Melbourne Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am aware of the ticket parking system however that system was no longer serviceable hence we had to upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh Gandhi

Comfortable

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

3 day business trip and well located

Dear {guest_first_name} H., We very much appreciate your comments regarding your stay at the Novotel Melbourne Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh Gandhi

Well located for work

Customer review rating 4.0/5

Steven Business - Confirmed reviews ALL

Food menu needs updating, been the same (or similar) for quite some time. Rooms are a bit tired but comfortable

Dear steven P., We very much appreciate your comments regarding your stay at the Novotel Melbourne Preston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We updated our menu in May 2024 showcasing the fusion dishes which have been well received by our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dinesh Gandhi

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Other web-users rate our hotel

  • 180 reviews 8/10 Location
  • 434 reviews 7.6/10 Room
  • 273 reviews 8.5/10 Service
  • 10 reviews 2.2/10 WiFi
  • 269 reviews 6.8/10 Comfort
  • 171 reviews 8.3/10 Cleanliness
  • 81 reviews 6.9/10 Breakfast
  • 81 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.