ibis Koeln Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 501 reviews

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Description

Our accommodation(s)

Hotel location

ibis Koeln Airport

Alter Deutzer Postweg 95
51149 KOELN
Germany

GPS:50.918294, 7.047729

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Relax - you've all the time in the world: Our bar serves beer, drinks and snacks whenever you want them, 24 hours a day. It also offers exciting live sports events on Sky. WIFI is available to use free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  501 reviews

TripAdvisor Rating  3.7/5  426 reviews

Customer review rating 5.0/5

Karim M. Families - Confirmed reviews ALL

Great

Dear Karim M., Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Cazacu Your ibis Team

Customer review rating 3.5/5

Richard S. Families - Confirmed reviews ALL

Decent location being close to S-Bahn Station. Staff, on the whole, were very good although the one who checked us in wasn't the best. Booking wasn't correct as tried to charge us for breakfast, which we had already paid for. Rooms were typical Ibis - clean with a decent bathroom and no frills. Breakfast was a bit hit and miss, hot food was often cold and one morning had obviously been reheated from previous day's leftovers. Pastry selection was good one day then reduced on other two, appreciate may be winding down for Christmas but we're still paying the same for it. For the price, the hotel was fine.

Dear Richard S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Koeln Airport. We appreciate your comments about our location and the cleanliness of the rooms, as well as your positive remarks about our staff, despite your experience during check-in. We sincerely apologize for the confusion with your booking and the breakfast charges. Furthermore, we appreciate your observations regarding the breakfast offerings. We strive to provide a consistent and enjoyable breakfast experience, and it is disappointing to hear that we did not meet your expectations in this regard. Your insights are invaluable to us, and we will take them into consideration as we continue to improve our services. Best Regards, Cazacu Your ibis Team

Customer review rating 4.0/5

Ruslan S. Solo - Confirmed reviews ALL

all was good except mattress and pillows in the BandB they better specially pillows itjust disaster other way hotel nice clean nice reception and eating corners and there is some one on reception all day and nigh parking protected

Dear Ruslan S., Thank you for your feedback. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel and the service at reception. Your comments regarding the mattress and pillows have been noted, and we will consider them for future improvements. Best Regards,, Cazacu Your ibis team

Customer review rating 2.5/5

Paul G. Business - Confirmed reviews ALL

staff was not helpful in first place asking helping out with a loud neighbour. next staff person after shift change was very helpful. inconsistent

Dear Paul G., Thank you for your feedback regarding your recent stay. I apologize for the inconsistency in our staff's assistance during your visit. We appreciate your understanding and will use your comments to improve our service quality. Best Regards, Cazacu Your ibis Team

Customer review rating 1.0/5

Albino M. Couples - Confirmed reviews ALL

Sink clogged, small room, old building, old furniture, unpleasant staff for check in, toilet looked like it was prefabricated. Only good thing was the breakfast and the staff during breakfast.

Dear Albino M., Thank you for sharing your feedback regarding your recent stay. We regret to learn about the issues you faced with the sink and the room conditions. Your comments regarding the check-in experience have been noted, and we appreciate your positive remarks about our breakfast service. Best Regards, Cazacu Your ibis Team

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Other web-users rate our hotel

  • 287 reviews 8.6/10 Location
  • 520 reviews 5/10 Room
  • 397 reviews 7.5/10 Service
  • 13 reviews 6.9/10 WiFi
  • 261 reviews 4.8/10 Cleanliness
  • 200 reviews 6.5/10 Breakfast
  • 18 reviews 6.4/10 Bar

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