Mercure Hotel Koeln Belfortstrasse 4 stars

Customer review rating (ALL Rating) 4.2/5 867 reviews

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Mercure Hotel Koeln Belfortstrasse - Image 1
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Mercure Hotel Koeln Belfortstrasse - Image 3
Mercure Hotel Koeln Belfortstrasse - Image 4
Belfortstrasse 9, 50668 KOELN, Germany

Description

Hotel extras

  • Longest indoor hotel pool in all of Cologne

  • Central location in the immediate vicinity of the Rhine

  • 9 apartments (40 to 45 m²) equipped with a kitchenette

  • Garage parking and parking spaces in front of the hotel

  • One child up to 12 years stays in the parents' room

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)

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Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668 KOELN
Germany

GPS:50.95233, 6.96298

Telephone
Fax +49 221 7721259

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Recharge on the first floor of the Hotel Mercure in Cologne and enjoy breakfast in our restaurant or on the terrace in fine weather. Alternatively, we serve breakfast in your room, so you can start the day even more comfortably.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  867 reviews

TripAdvisor Rating  3.7/5  612 reviews

Customer review rating 4.0/5

Am… Business - Confirmed reviews ALL

Salem is a good person helpful and friendly person Salem is very good service and very

Dear Ammar, thank you for your great review and for your kind words regarding Salem. We are delighted to hear that his helpful and friendly demeanor made a positive impression on your stay. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in your case. We hope to welcome you back to Mercure Hotel Koeln Belfortstrasse soon for another wonderful experience. Best regards, Sylvia and Team

Customer review rating 4.0/5

Beatriz Families - Confirmed reviews ALL

I would like to make a comment about how unpleasant the receptionist was in the both occassions I had to deal with her. I could not get her name as she was not wearing any name badge, she was a biracial young, plus-size lady. She was not very polite, asking for payment or documentation without saying please; not welcoming us to the hotel but rather saying that the it was 2 pm and the check-in was at 3. And again when we paid for the parking at checked out, very unfriendly and unpolite, again not saying please when asking for payment. Also, a customer before us (when we checked out) got his room at 11:15 check in, when a couple of days before she sent us out because we arrived one hour earlier. Really unpleasant young lady, really bad that this is the first & last person you have contacted with. on the other hand, everyone in catering team was very nice.

Dear Beatriz, thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us improve our services. We are disheartened to hear about your encounters with our front desk staff. Providing a warm and welcoming atmosphere is of utmost importance to us, and we regret that this was not reflected during your check-in and checkout processes. Your comments regarding the manner of communication will be taken into account as we continuously strive to enhance our guest interactions. Regarding the check-in time discrepancies, we adhere to our established policies to ensure a smooth experience for all guests. We will review these procedures to ensure clarity and fairness in our operations. We are pleased to hear that you had a positive experience with our service team and appreciate you bringing both aspects to our attention. We hope that you will give us the opportunity to fully convince you of our service and our hotel during your next stay. Best regards, Sylvia and Team

Pleasant two day stay

TripAdvisor rating 4.0/5

Claire155 TripAdvisor review

Pleasant comfortable hotel in a quiet location. It's well within walking distance of the main railway station, though the residential area seems a bit unlikely at first. We were in the main part of the hotel, rather than the annexe across the road. Staff we came across were pleasant, and the bar (free drink courtesy of Accor membership!) was cosy and well-stocked even if the view of the car park was uninspiring. However, the view from the bedroom we had was good. The bedroom has sufficient storage for a couple of days' stay. Would have appreciated a drawer or two for smalls. As is usual, there was nowhere in the bathroom to put your toiletries bag, and nowhere to hang your clothes should you want to get dressed in the bathroom. Why not a hook on the back of the door?? The heated towel rail was appreciated though. Loved the smell of the shower gel and hand soap.

Bad attitude

TripAdvisor rating 1.0/5

T0m013 Couples - TripAdvisor review

We just arrived to the hotel and we got the most rude receptionist. She explained something to my BF and he translated and when I asked her something she replied "why you didnt listen to what i just said?" Well, i dont speak german i asked you in English and you replied with german. I dont appreciate this attitude!

Customer review rating 3.0/5

Manon K. Couples - Confirmed reviews ALL

An okay experience. Would definately be coming back if the cons would improve... Pros: - Great location - Very nice staff, helpful and kind - Room was spacious and beautiful Cons: - no working elevator while on the 6th floor - a strange constant high noise in the room (as if there was someone vacuum cleaning in a different room, making the both of us feeling dizzy throughout the night and when getting up. - breakfast was okay, but at 9.15 they had ran out multiple things and the area was extremily packed with people and chaotic, we felt rushed.

Dear Manon, thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, the spacious room, and the kindness of our staff. However, we sincerely apologize for the inconvenience caused by the elevator issues during your stay on the 6th floor. We also regret that you experienced noise disturbances and a chaotic breakfast environment. Your comments are invaluable as they highlight areas where we aim to improve the guest experience. We appreciate your understanding and hope to welcome you back in the future. Best regards, Sylvia and Team

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Other web-users rate our hotel

  • 633 reviews 9.1/10 Location
  • 854 reviews 6.8/10 Room
  • 701 reviews 8.5/10 Service
  • 41 reviews 3.8/10 WiFi
  • 696 reviews 9.1/10 Breakfast
  • 334 reviews 6.3/10 Cleanliness
  • 212 reviews 6/10 Food
  • 138 reviews 5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.