Information message

Mercure Hotel Koeln Belfortstrasse 4 stars

Customer review rating (ALL Rating) 4.3/5 462 reviews

Mercure Hotel Koeln Belfortstrasse
See on a map
+ 21 Services

Hotel extras

  • Quiet location that has green soundings yet is still central

  • The longest indoor hotel pool in Cologne

  • Good transport connections

  • Hotel in Cologne near Cologne Central station & Rhine

  • Air-conditioned rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668 koeln

Tel: +4922177210

Fax: (+49)221/7721259

Check-in from 15h00

Check out up to 12h00

  • MERCURE KOELN BELFORTSTRASSE :  Line 16/ 18 Reichensbergerplatz

  • By plane

    KOELN BONN AIRPORT At 18km / 11.18 miles

  • By train

    KOELN HAUPTBAHNHOF At 2km / 1.24 miles

GPS :50.95233, 6.96298

Hotel services


You should definitely try the varied buffet lunch at the hotel. During the day and in the evening, the kitchen team is on hand to prepare delicious dishes from the à la carte or 3-course menu. The Quirinal restaurant is open from 12:00pm to 10:30pm.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 9 Meeting rooms
  • Business Center
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 128 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • hot Additional charge
    • On site
    • 30 parking spaces
    • Private
  • hoteleigene Garage Additional charge
    • On site
    • 30 parking spaces
    • Public
  • Indoor pool Currently unavailable
    • Covered
    • On site
  • Fitness centre Currently unavailable
    • On site
    • Sauna room

Our accommodation(s)

Enjoy a comfortable and relaxing night's sleep in the heart of Cologne: The 4-star Mercure Köln Belfortstraße hotel has 128 Standard and Privilege Rooms. All rooms feature individually controlled air conditioning and free WIFI round the clock, as well as a desk and flat-screen TV and a TASSIMO hot drinks machine for making tea and coffee. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 265

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 128 people

Find out more

Our guest reviews for
Mercure Hotel Koeln Belfortstrasse

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

462 reviews

TripAdvisor Rating 3.5/5

582 reviews

not worth the money

TripAdvisor rating 2.0/5

khhadad Business - 14/10/2021 TripAdvisor review

-starting with claiming that i have reserved 2 room instead 1 room even thought i showed him the booking in there app and the payment document ... they even didnt try to help and said its not there job i should call the service center to fix it -i didnt got the room that i've ordered (double instead of twin ) -the reciption guy insist that twin means one bed not 2 beds -they didnt make up the room even once during my stay (3 nights) -cleanliness was terrible they didnt clean the soap bar from the shower stand - you want me to continue ... ?

Main reason for staying here was the pool, but...

TripAdvisor rating 3.0/5

Alex1808 Business - 29/09/2021 TripAdvisor review

Hotel has an indoor pool? Yes. Can you just enjoy it without histerically swimming like a pro, in order to not be cold? Nope. So, if you're imagining a bit of relax & casual swim after a hard day, don't waste your money here. Water is cold, good only for power swimming. And no sauna either (closed), to help with that body temperature. Besides that, there are only 3-4 sunbeds, probably Covid19 reduced number. Otherwise personnel is nice, hotel looks good. Room was rather small (and none have balconies), soundproofing is relative, you could hear everything from the hallway. Access to metros 16 and 18 is great, 5 mins walk. Rhine promenade is also a 5 mins walk. Quiet street.

Customer review rating 5.0/5

Ant U. Couples - 14/02/2020 Confirmed reviews ALL

As above I came to the Mercure for Valentines Dinner and the atmosphere was Setup very will for the Special day Love the Look of the bar, very stylish Very delicious, a lovely Valentines Dinner Service in the Restaurant was fantastic. Luis and Marko served us and were so Professional and friendly, they Looked after us and Served us with a smile, contributing to a very special evening! Thanks to These two!

Not great

TripAdvisor rating 2.0/5

angelicabiasutti Friends getaway - 06/11/2019 TripAdvisor review

Hotel is average, room decor dated. Not really value for money. We had a coffee machine in the room but no coffee pods. On the final morning there was no warm water to take a shower. Staff were ok. When I brought up the complaints they took notes and hopefully will fix the issues

Customer review rating 5.0/5

Gordon P. M. Couples - 27/09/2019 Confirmed reviews ALL

An excellent hotel with wonderful friendly staff. It is well situated in walking distance to river and the city centre Great staff. Passla was exceptional at helping me. Marcel the waiter was excellent at his job and spoke English well Rather expensive Breakfast was excellent especially the honeycomb! Good bedrooms and service

Dear Gordon, Thank you for the friendly review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Poor wifi

TripAdvisor rating 3.0/5

PhilippeJuhel Business - 27/09/2019 TripAdvisor review

The restaurant does not accepte Amex credit card. The sauna was not accessible with my room key at 18:30. The wifi in room 215 was too weak cor being able to exchange emails. The room is quiet and the swimming pool quite convenient.

Customer review rating 5.0/5

Vojta Solo - 31/08/2019 Confirmed reviews ALL

Overall I really enjoyed my stay, many thanks to Denise the AFOM for organizing my stay here Very nice staff at the reception, especially receptionist who was on morning shift 30/8/19 Good beer, reasonable prices Club sandwich combination with nachos was a little bit wierd Close to the city center, 20 min walking Modern cozy room with good matrace, room was clean

Dear Vojta, Thank you for the great review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Big Disappointment!

TripAdvisor rating 2.0/5

Connector64050844355 Solo travel - 13/06/2019 TripAdvisor review

I think that the story of the "Dependance" building should be better highlighted in the site, despite recent renovations it is clear that is a very old building just kind of adapted for hotel purposes, I dont think staying in that place is "four stars" as announced. Noise isolation is poor, Wifi of poor quality for German context, two main news channels in English not working (BBC and AJ) the smell in the bathroom was terrible (that combination of humidity and old tubes), I am not that big but the space in shower is ridiculous, guy in the reception was kind of rude, the noisiest cleaners ever every morning, an "smoker's corner' at the entrance could be better placed far from guests windows, and so on and so on....

overnight stay

TripAdvisor rating 5.0/5

Roam36496171353 Business - 19/05/2019 TripAdvisor review

Nice room - cliean, comfortable bed, coffee maker, Nice pool & Sauna - clean, well maintained, quiet, Nice breakfast - well cooked and tasty. Staff were friendly and helpful. Service was good. A pleasant overnight stay.

Family trip

TripAdvisor rating 4.0/5

FarAway12051153621 Family - 23/04/2019 TripAdvisor review

Good hotel but i think 4stars is a little to much. I think 3,5 :-) Rather old swimming pool with cold water. Small menu in restaurant but food is great :-) Breakfast standard as Mercure :-) the biggest plus was big room (privilage) :-)


TripAdvisor rating 4.0/5

GJenE Family - 27/02/2019 TripAdvisor review

Ver Nice hotel. Good location 30 min. walk to the center. We tot an upgrade. Nice stage. Breakfast is good. Restaurant is quote small tje menu choke is top limiet and not impressie. Good parking at a fee.

Dear guest, Thank you for your kind feedback! It was great fun to read. We are looking forward of welcoming you back soon. Kindest regards Your Mercure

perfect 1 Night stay

Customer review rating 4.5/5

John Business - 23/12/2018 Confirmed reviews ALL

Checkin cooperative, as gold member upgraded on request (and given late check out) to main building for easier swinbpool access. Breakfasts buffet smaaller than at 5 * hotel but perfect for a business trip- Location for my firm pefect and direct U Bahn link to main station and old town centre. Bed, as always, good. Only critooc point is that there is no BBC,CNN or Al Jizara(english) TV.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse


TripAdvisor rating 4.0/5

Roving04009765415 Couples - 19/12/2018 TripAdvisor review

Good hotel for business, less suited for a romantic weekend.On walking distance from the beautiful city centre.Parking at hotel parking lot is 5 times the price as parking 10m further on the street, so don't even bother.

Dear guest, Thank you for your kind feedback. We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse
Customer review rating 4.0/5

René Business - 08/12/2018 Confirmed reviews ALL

Overall good but a bit expensive. Extra costs for sauna and expensive breakfast Good The Chocolate Sinterklaas puppet was nice gesture. Bar and breakfast are good. But breakfast is expensive if you only want coffee and croissant. See earlier question. Good as ever. Near GenRe therefore perfect Staff is super Carpet is filthy and old. Room 505. Too little dutch tv channels.

Dear René, Thank you for taking the time to share your feedback. Suggestions such as yours give us the possibility to continually develop the quality of the hotel. We hope to welcome you back to our hotel very soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Very helpful staff

TripAdvisor rating 4.0/5

osasusuanlele Family - 08/08/2018 TripAdvisor review

Thoroughly enjoyed my stay at this hotel. Stayed with my 3 kids and got tremendous support from the staff which I really needed. Though the hotel reception area is presently being renovated, it didn't affect our stay in anyway. All and all a very pleasant stay. Well done to all involved

Dear guest, thank you very much for your kind feedback and your friendly words. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Good solution for visit Koln

TripAdvisor rating 5.0/5

dimitric_11 Couples - 11/07/2018 TripAdvisor review

The hotel is 15 minutes walking from city center and it is also easily reachable by metro. Rooms are modernly refurbished and medium large. Staff is friendly and efficient. The hotel has a swimming pool but we did not use it.

Dear Dimitri, Thank you very much for your kind feedback. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Visit to Cologne

TripAdvisor rating 4.0/5

J H Couples - 01/05/2018 TripAdvisor review

Nice clean hotel in a quiet residential location. Good breakfast as usual with plenty of choice. Reasonable distance from main city centre. Bathroom and room clean and tidy.Reception very helpful.Overall a pleasant stay.

Dear Guest, Thank you for your kind words and positive feedback regarding your stay at our hotel. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Good Stay

Customer review rating 4.0/5

K. Business - 29/04/2018 Confirmed reviews ALL

I stayed six times in the last twelve months in your hotel. I return as I appreciate the amenities, the friendly staff and the very good breakfast. What is frustrating is that I still have to manually complete basic info on tge check in form (I.e. nationality, residence, address, email). I am a le club member and thus data should be on the form. Also, the information flow between the reception staff is not very smooth. I was told on the first day of my last stay that I am exempt of city tax, but when I checked out, I was asked to pay. I asked the receptionist to verify again. Turns out he was wrongly informed.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln Belfortstrasse. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Ok Hotel, poor customer service.

Customer review rating 2.5/5

Matt O. Couples - 17/04/2018 Confirmed reviews ALL

Not great, hotel in great location - quiet area. Arrived early, couldn't check in which fair enough, didn't process all registration at that time, asked us to come back at 3pm which we did - at which point a big queue of people and took ages to get checked in. Bar didn't open till 4pm and closed at midnight (Not really at 24 hour bar service - although could buy beers from reception). Advertised as Air Conditioning but seemed to be centrally controlled. On check out, room was already pre paid in advance, but night porter/receptionist was trying to charge us extra 50.00 euros which he couldn't explain what was for...nobody else available on site to rectify - left as pointless arguing and had early flight to catch. All in all sour taste, on what otherwise was a perfect trip. In Summary. Pool very good and hotel itself no qualms. Probably need some brush on staff personnel customer service.

Dear Matt O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Köln Belfortstrasse
Customer review rating 5.0/5

Berthier Business - 22/03/2018 Confirmed reviews ALL

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Dear Berthier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in koeln