Mercure Hotel Koeln Belfortstrasse 4 stars

I think that the story of the "Dependance" building should be better highlighted in the site, despite recent renovations it is clear that is a very old building just kind of adapted for hotel purposes, I dont think staying in that place is "four stars" as announced. Noise isolation is poor, Wifi of poor quality for German context, two main news channels in English not working (BBC and AJ) the smell in the bathroom was terrible (that combination of humidity and old tubes), I am not that big but the space in shower is ridiculous, guy in the reception was kind of rude, the noisiest cleaners ever every morning, an "smoker's corner' at the entrance could be better placed far from guests windows, and so on and so on....

Nice room - cliean, comfortable bed, coffee maker, Nice pool & Sauna - clean, well maintained, quiet, Nice breakfast - well cooked and tasty. Staff were friendly and helpful. Service was good. A pleasant overnight stay.

Good hotel but i think 4stars is a little to much. I think 3,5 :-) Rather old swimming pool with cold water. Small menu in restaurant but food is great :-) Breakfast standard as Mercure :-) the biggest plus was big room (privilage) :-)

Ver Nice hotel. Good location 30 min. walk to the center. We tot an upgrade. Nice stage. Breakfast is good. Restaurant is quote small tje menu choke is top limiet and not impressie. Good parking at a fee.

Checkin cooperative, as gold member upgraded on request (and given late check out) to main building for easier swinbpool access. Breakfasts buffet smaaller than at 5 * hotel but perfect for a business trip- Location for my firm pefect and direct U Bahn link to main station and old town centre. Bed, as always, good. Only critooc point is that there is no BBC,CNN or Al Jizara(english) TV.

Good hotel for business, less suited for a romantic weekend.On walking distance from the beautiful city centre.Parking at hotel parking lot is 5 times the price as parking 10m further on the street, so don't even bother.

Overall good but a bit expensive. Extra costs for sauna and expensive breakfast Good The Chocolate Sinterklaas puppet was nice gesture. Bar and breakfast are good. But breakfast is expensive if you only want coffee and croissant. See earlier question. Good as ever. Near GenRe therefore perfect Staff is super Carpet is filthy and old. Room 505. Too little dutch tv channels.

Thoroughly enjoyed my stay at this hotel. Stayed with my 3 kids and got tremendous support from the staff which I really needed. Though the hotel reception area is presently being renovated, it didn't affect our stay in anyway. All and all a very pleasant stay. Well done to all involved

The hotel is 15 minutes walking from city center and it is also easily reachable by metro. Rooms are modernly refurbished and medium large. Staff is friendly and efficient. The hotel has a swimming pool but we did not use it.

Nice clean hotel in a quiet residential location. Good breakfast as usual with plenty of choice. Reasonable distance from main city centre. Bathroom and room clean and tidy.Reception very helpful.Overall a pleasant stay.

I stayed six times in the last twelve months in your hotel. I return as I appreciate the amenities, the friendly staff and the very good breakfast. What is frustrating is that I still have to manually complete basic info on tge check in form (I.e. nationality, residence, address, email). I am a le club member and thus data should be on the form. Also, the information flow between the reception staff is not very smooth. I was told on the first day of my last stay that I am exempt of city tax, but when I checked out, I was asked to pay. I asked the receptionist to verify again. Turns out he was wrongly informed.

Not great, hotel in great location - quiet area. Arrived early, couldn't check in which fair enough, didn't process all registration at that time, asked us to come back at 3pm which we did - at which point a big queue of people and took ages to get checked in. Bar didn't open till 4pm and closed at midnight (Not really at 24 hour bar service - although could buy beers from reception). Advertised as Air Conditioning but seemed to be centrally controlled. On check out, room was already pre paid in advance, but night porter/receptionist was trying to charge us extra 50.00 euros which he couldn't explain what was for...nobody else available on site to rectify - left as pointless arguing and had early flight to catch. All in all sour taste, on what otherwise was a perfect trip. In Summary. Pool very good and hotel itself no qualms. Probably need some brush on staff personnel customer service.

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

My stay was overall good. The room was clean and modern. The location is perfect for exploring the city and I would stay again. My only complaint was that the neighboring building, where my room was located, needs a bit more security. Especially for a person traveling alone. I was awakened at 3:30 in the morning by someone trying to get into my room. I thought it was someone that had a bit too much fun and had the wrong room. I told them through the door that they had the wrong room (in german and english). It stopped but then about 5 minutes later, the person tried many times, even after I knocked on the door and shouted for them to leave. I called the front desk and someone came about 5-10 minutes later. But, thank goodness, the "intruder" had left my floor.