Mercure Hotel Koeln Belfortstrasse 4 stars

Customer review rating (ALL Rating) 4.3/5 731 reviews

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Description

Hotel extras

  • Longest indoor hotel pool in all of Cologne

  • Central location in the immediate vicinity of the Rhine

  • 9 apartments (40 to 45 m²) equipped with a kitchenette

  • Parking in front of the hotel

  • One child under 12 stays in their parents' room

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 16 / 172 sq ft
  • Bedding 1 x Single bed(s)

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Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668 KOELN
Germany

GPS:50.95233, 6.96298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Recharge on the first floor of the Hotel Mercure in Cologne and enjoy breakfast in our restaurant or on the terrace in fine weather. Alternatively, we serve breakfast in your room, so you can start the day even more comfortably.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  731 reviews

Customer review rating 5.0/5

Oliver D. Business - Confirmed reviews ALL

I really like staying here as I am made to feel welcome and the surroundings are comfortable. Having access to the leisure facilities is a bonus too. Functional and comfortable Always made to feel welcome Convenient for work and town Great breakfasts The bar area at the Mercure is always cosy and welcoming Overall the hotel is modern and reasonably stylish

Customer review rating 1.0/5

Brendan Solo - Confirmed reviews ALL

Disappointing Positives: clean and in a quiet area Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service. So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work. The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless. Book elsewhere. Air con broken. Smelt of drains. Poor See notes I am vegan; minimal options. Not your fault. Not staffed when I went in See notes

Customer review rating 5.0/5

Rick Friends - Confirmed reviews ALL

at hotel to stay for a city trip. nice walking distance to the old city. great breakfast!

Customer review rating 5.0/5

Maarten Business - Confirmed reviews ALL

I really enjoyed the room. And the people that worked at the hotel were very nice, especially the girl who let me check in an hour early.

Customer review rating 5.0/5

Nora Business - Confirmed reviews ALL

We had a pleasant stay at your very nice hotel. Thank you

Other web-users rate our hotel

  • 519 reviews 8.9/10 Location
  • 720 reviews 6.9/10 Room
  • 619 reviews 8.3/10 Service
  • 24 reviews 4.9/10 WiFi
  • 565 reviews 8.6/10 Breakfast
  • 270 reviews 6.7/10 Cleanliness
  • 175 reviews 5.1/10 Food
  • 132 reviews 6.3/10 Pool

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