Mercure Hotel Severinshof Koeln City 4 stars

TripAdvisor rating 4.0/5 1,464 reviews
Mercure Hotel Severinshof Koeln City
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+ 21 Services
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Room 1

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Hotel extras

  • City center location

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Public transport links right in front of the hotel

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness center and sauna for relaxation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

The City of Cologne charges a cultural levy of 5% on private overnights. Business travelers will find more information at https://www.stadt-koeln.de/politik-und-verwaltung/finanzen/kulturfoerderabgabe

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676
koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :   3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodations

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the Some rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

Standard Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Samira: Thula Thula/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Junior Suite with king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,294 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,464 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel

Customer review rating 4.5/5

Tony Couples - 01/12/2019 Confirmed reviews ALL

Hotel is always welcoming and good service. It is still allowing pets to be accommodated which is great for us. Hotel is ideal for getting to the centre and is located next o the U bahn for access to othe areas and train station/airport. Stayed many times and will continue to do so.

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been again to your satisfaction and we have forwarded your comments to our team. Dear Mr. H., thank you very much for your loyalty and we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

very good

Customer review rating 4.5/5

Anonymous Families - 30/11/2019 Confirmed reviews ALL

We stayed 5 nights, our adult children stayed 3 nights. It was perfect.

Dear Mr. N., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. N., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Africastar Business - 26/11/2019 Confirmed reviews ALL

Too expensive rate and location is not convenient. Parking space is not enough.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very good

Customer review rating 4.5/5

Paul L. Business - 21/11/2019 Confirmed reviews ALL

Everything very clean Only problem - tables at breakfast not kept clear - therefore nit easy to find somewhere to sit

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

the rooms and location were very good

Customer review rating 4.5/5

Gerhard Z. Families - 13/11/2019 Confirmed reviews ALL

pleasant and the staff was friendly and helpful

Sehr geehrter Herr Z., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr geehrter Herr Z., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Just fine

Customer review rating 4.5/5

Anonymous Couples - 11/11/2019 Confirmed reviews ALL

Unwelcoming front desk agent at check in, dusty room

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good service en great accomodation

Customer review rating 4.5/5

Kcao Business - 11/11/2019 Confirmed reviews ALL

My Stay was rather short for business (Check in at around 6AM and checkout at 7 AM). The service was nice and efficient

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Representing reasonable value for money overall enjoyable experience

Customer review rating 4.5/5

Jeff P. Business - 09/11/2019 Confirmed reviews ALL

Polite staff, generous well appointed room. Breakfast was crowded, hard to find a seat, queue for a coffee as only one machine to service all guests

Dear Mr. P., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. In our iron room on the 4th floor you could find irons and ironboards for your disposition. Please appologize if nobody informed you about this. Dear Mr. P., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Was sent hear as Steinberger overbooked!!!

Customer review rating 4.5/5

Guy B. Business - 08/11/2019 Confirmed reviews ALL

Brilliant - very accommodating compared to the horrendous Steinberger hotel.

Dear Mr. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. B., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

The hotel was very clean and accommadating, with an extremely friendly staff.

Customer review rating 4.5/5

Nick Business - 04/11/2019 Confirmed reviews ALL

I came from the states for 2 weeks on a business trip and my stay at this hotel was great. The room was clean and spacious. The hotel check in and check out process was smooth. I ate breakfast at the buffet each morning and the selection was plentiful and the food was fresh. The entire staff was very friendly and helpful. The restaurant staff went above and beyond to help us find things to do and places to go eat.

Dear Mr. T., We hope you are well and you had a good journey home. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Satisfactory

Customer review rating 4.5/5

Anonymous Couples - 04/11/2019 Confirmed reviews ALL

Poor reception staff. poor restaurant booking in staff Great staff in the bar (Michael)

Dear Mr. F., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. F., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Paul L. Friends - 04/11/2019 Confirmed reviews ALL

The rooms were nice, hotel conveniently located, bar reasonably priced and staff incredibly helpful. Would definitely recommend

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Nice hotel, more stylish and comfortable than most Mercure Hotels where i have stayed.

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Super location, nice staf and suite clean room.

Customer review rating 4.5/5

Mahmut Business - 27/10/2019 Confirmed reviews ALL

Location in city center near bus and train station, very helpful and smily face staf.

Dear Mr.H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very pleasing

Customer review rating 4.5/5

Greg K. Couples - 26/10/2019 Confirmed reviews ALL

We found the facilities very good, but the best part was the friendliness of the staff. From the front reception, the bar and wait staff, the chefs in the morning and the housekeeping staff. Management should be proud.

Dear Mr. K., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. K., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

I will come back

Customer review rating 4.5/5

Alberto G. Business - 25/10/2019 Confirmed reviews ALL

Your receptionist welcomed us in very kind manner and helped us to fill the German form for turist taxes. She also helped us to find out a shop to buy a new glasses as I lost my ones during the flight.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Check in

Customer review rating 4.5/5

Jon Business - 24/10/2019 Confirmed reviews ALL

Not what I expected. At check in I was allocated room 148. I went there and it smelled strongly of rotten eggs. So I returned to reception to ask for an alternative. Your receptionist was rather rude and said quite forcefully “Don’t you realise the hotel is full!?” She proceeded to search for a room but looked and sounded annoyed. I was handed the key to room 159 with nothing being said. She still looked annoyed. When I make a complaint I expect an apology, not to be made to feel like I am doing something wrong.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark of the missing friendliness and politeness of our staffs have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very pleasant hotel, with a clean spacious room.

Customer review rating 4.5/5

R Business - 22/10/2019 Confirmed reviews ALL

Very pleasant stay. The shower and bathroom were very nice. Comfy, wide bed. No complaints.

Dear Mrs.D., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Excellent friendly service

Customer review rating 4.5/5

Lance Couples - 20/10/2019 Confirmed reviews ALL

I received excellent world class friendly service from all of your staff at the hotel.

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good

Customer review rating 4.5/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

I only stayed for one night, the room was small and basic but was sufficient for my needs. Breakfast and the bar were both nice. My only criticism was the length of time it took to check-in and that even having paid at check-in to avail of Quick Checkout I still had to queue to check-out, which can be quite long at certain times. I feel the check-in experience could be vastly simplified to speed it up, far too much typing of information (I'm renting a room for one night, not opening a bank account :) ) and question after question...

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to give us your feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that our check in took that long. Please be assured that we will do our best to come up with more dynamic solutions regarding the check in and check out situation. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
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