Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,408 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,408 reviews

TripAdvisor Rating  4.0/5  1,573 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

House keeping, Mini bar / Room service was not very good Lay out of the room could be better, access to wardrobe, when the luggage is kept on luggage table, is not convenient. Breakfast service and bar is very good. Hotel Sstaffs is very courteous. All the best Bar is

Dear Guest, Thank you for your feedback. We apologize that the housekeeping, minibar, and room service did not meet your expectations. We also acknowledge your comments regarding the room layout and the inconvenience of accessing the wardrobe when the luggage is on the luggage table. On a positive note, we are pleased to hear that you enjoyed the breakfast service and the bar. Your kind words about our courteous staff are greatly appreciated. We hope to welcome you back soon and provide an improved experience. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Expensive overnight

Customer review rating 2.5/5

Johnmc Solo - Confirmed reviews ALL

Messe prices are unjust

Dear Mister John M., Thank you for your feedback. We understand your frustration regarding the increased prices during the Messe period. We aim to remain competitive, and pricing adjustments are often influenced by demand during major events. We apologize for any inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to welcome you back under different circumstances. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Good

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

No problems

Dear Mister K., Thank you for your feedback. We are glad to hear that your stay was good without any problems. We look forward to welcoming you back soon. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Good location

Customer review rating 3.5/5

G. Families - Confirmed reviews ALL

Easy access to tram. Rooms were clean, comfortable and well equipped. Some confusion on parking charges but resolved eventually.

Dear Mr. G., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel's location convenient and that you enjoyed the cleanliness, comfort, and amenities of our rooms. We apologize for any confusion regarding the parking charges, but we're glad to hear that the matter was eventually resolved to your satisfaction. We hope to have the opportunity to welcome you back in the future. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Well located

Customer review rating 5.0/5

Katharine Solo - Confirmed reviews ALL

The u-bahn was literally right outside the hotel, could not have been more convenient, walked a lot too didn't need to use the u-bahn to get to the chocolate museum very close and lovely to walk along the Rhine. Hotel room was great, bed was comfortable and plenty of space

Dear Mrs. R., Thank you for your feedback! We're glad to hear that you found our hotel to be conveniently located near the U-Bahn and attractions like the chocolate museum. We're pleased that you enjoyed your room upgrade and the comfortable bed. Your comment about the water will be noted for future improvements. We hope to welcome you back soon! Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,355 reviews 9.1/10 Location
  • 1,888 reviews 7.4/10 Room
  • 1,689 reviews 8.3/10 Service
  • 40 reviews 7.4/10 WiFi
  • 1,115 reviews 9.3/10 Breakfast
  • 866 reviews 7/10 Cleanliness

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