Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,555 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Book this hotel
Room 1

Our Standard Rooms, most of which are equipped with separate beds, located on the first floor, feature a TV, telephone, workspace, seating furniture and A/C, as well as a safe and free WIFI. Most of the bathrooms have a bathtub.

Max. number of persons
2

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Twin bed(s)

Our Superior Rooms - ideally suited to your needs, located on the third and fourth floor, feature cozy double beds, comfortable seating, a functional workspace, air conditioning and a safe.

Max. number of persons
2

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Our Privilege Rooms are located on the upper floors of the hotel and have a balcony. VIP bathroom amenities, mineral water and coffee/tea are provided free of charge.

Max. number of persons
2

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

African sounds and insights into picturesque landscapes awaken dreams of the most beautiful far end of the world: South Africa. Samira's work on a social project still inspires her today and provides new inspiration for your stay in this standard room.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Sweet accessories and beauty products made from cocoa beans indulge your senses in this standard room with 2 single beds. For Patrick from Cologne, chocolate is the secret to happiness, offering the right variety for every situation.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Privilege Suite with king-size bed

Our privilege suites on the upper floors feature separate living/sleeping areas, A/C, VIP bathroom amenities, free water/coffee/tea, and high-speed WIFI.

Max. number of persons
2

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 253 rooms
  • 253 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

7 Meeting rooms

Well-being

Fitness room

  • On site

Sauna

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Public
  • 180 parking spaces
  • Max Limited Height: 1.94 m / 6.39 ft
  • Parking pricing: 21.00 € 21 EUR Per day

  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Cooking style
International
Capacity
70
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Start your day as early as 6:30 AM with our varied breakfast buffet with international delicacies. On sunny days, enjoy breakfast on our terrace.

Fitness room and sauna are free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,555 reviews

Customer review rating 4.5/5

Maria O. Solo - Confirmed reviews ALL

Customer review rating 1.5/5

Fabrykowski R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Stefan K. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Etienne C. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Sandeep K. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Fabrykowski R. Couples - Confirmed reviews ALL

Unfortunately, our stay did not meet our expectations. The heating in the room was not working, which made the room uncomfortable. The bathroom condition also left a lot to be desired – for example, there was visible rust and limescale on the shower head. It was also quite difficult to regulate the water temperature properly, as it kept changing and was hard to set at a comfortable level. On top of that, the elevators were not working during our stay, which caused additional inconvenience. Overall, the hotel would benefit from better maintenance and attention to the condition of the rooms and facilities. Its not All Accor standard.

Customer review rating 4.5/5

Stefan K. Business - Confirmed reviews ALL

everything were fine. Breakfast is great. For the bathroom need a renovation.

Customer review rating 4.0/5

Etienne C. Business - Confirmed reviews ALL

Friendly staff. Comfortable bed

Customer review rating 0.5/5

Sandeep K. Business - Confirmed reviews ALL

No proper room cleaning, no hot water, no proper ironing equipment, even ground floor coffee machine down min twice in 4 days.

Customer review rating 4.0/5

Nuno M. D. J. M. Business - Confirmed reviews ALL

Everything was very good at the hotel including attentiveness personnel, my room upgrade to a more spacious room, good quality food, nice common areas. On the downsize, they did not have basic quality-of-life small services like a microwave where to warm food, or being able to receive orders. Breakfast is nice, but variety is underwhelming. Also, I saw an elderly customer being refused breakfast by arriving 5 minutes after the end - I think the staff should have been more empathetic (especially knowing that the bar at night closes earlier if there are no customers, so schedule is not that rigid).

Dear Mr. M., thank you very much for your detailed feedback and for your continued loyalty as a Platinum Member. We are delighted that you enjoyed the attentive service, your room upgrade, the comfortable accommodation, our food and the bright, spacious common areas. We also appreciate your constructive comments. We understand that small conveniences such as being able to warm up food or receive outside orders can make a stay more comfortable, and we will share your feedback with the responsible team. Your remarks regarding the breakfast variety are also appreciated. We are especially sorry about the situation you witnessed at breakfast. While our breakfast hours are set to ensure a smooth service, we understand your point regarding empathy and individual circumstances. We will discuss your feedback with our team. Thank you again for helping us improve. We look forward to welcoming you back on your next visit to Cologne! Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 1.5/5

Cyril C. Business - Confirmed reviews ALL

I recently stayed at the hotel while attending an intensive conference in Cologne. On a positive note, the front desk team was polite, professional, and welcoming throughout our visit. The room itself was well laid out, quiet, and featured a comfortable bed and effective climate control, which provided good rest after long days. However, two significant issues heavily impacted our experience: Persistent odour in the room: Upon arrival, there was an unpleasant drain odour in the bathroom. The issue was reported, but rather than resolving the source, housekeeping attempted to mask it with strong fragranced products. While the reception kindly offered a room change after a few days, our conference schedule (early mornings to late evenings) made repacking and relocating completely impractical during the stay. Unprofessional restaurant staff conduct: During our first evening, while having drinks and food in the designated outdoor courtyard smoking area, a male member of the restaurant staff approached us aggressively. Without any greeting, polite notice, or explanation of policy, he began shouting loudly at us, demanding that we could not consume our items there. The confrontational tone was entirely unwarranted and unprofessional for hospitality staff. Due to how hostile this interaction was, we felt uncomfortable using the hotel facilities and opted to avoid the restaurant and bar entirely, choosing to take all our subsequent breakfasts, dinners, and drinks elsewhere in the city. While the front desk and room setup meet good standards, the handling of maintenance and particularly the demeanor of the food and beverage team need serious attention.

Dear Mr. C., thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated the professionalism of our front desk team, as well as the comfortable, quiet room and its climate control. We sincerely apologize for the unpleasant drain odour in the bathroom. We understand that masking the smell rather than addressing the underlying cause was not a satisfactory solution. We also understand that changing rooms during an intensive conference schedule was not a practical option, and we regret that the issue affected your stay. We are equally sorry to hear about your experience with a member of our restaurant team. Regardless of the applicable courtyard policy, communication should always be respectful, calm and professional. We take your description seriously and will address this internally with the responsible team. We regret that this interaction led you to avoid our restaurant and bar for the remainder of your stay. Your feedback is valuable to us and helps us identify where we need to improve. We hope that we may have the opportunity to welcome you again and provide you with the attentive and comfortable experience you should expect from us. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Malik R. Business - Confirmed reviews ALL

I had a very comfortable stay. I was pleasantly surprised by the spacious room. the breakfast & food was great. it's very conveniently located with the metro station just 1 min away.

Dear Mr. R., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to hear that you appreciated our convenient location, spacious and comfortable rooms, as well as the quality of our breakfast and food offerings. It is always gratifying to know that our guests enjoy their time with us. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Laura T. Business - Confirmed reviews ALL

Pros: very quiet room-to-room. I never heard another person. The "Privilege Room with 1 king-size bed, balcony" has an apparently un-advertised full kitchen including a microwave. Free water every day. Bed and pillows were comfortable enough. Plenty of space in the room. Clean and quiet. Breakfast was fantastic, lots of choices and everything was well-prepared. Everyone was super nice. Cons: the toilet paper is like using bargain-bin paper towels. Ouch. No bar soap. The bathtub is very very very slippery! The train is right outside and can easily be heard all night long, though that could be an issue only with balcony rooms. Could update the rooms with some USB ports for charging devices.

Dear Ms T., thank you very much for your detailed and balanced review. We are delighted that you enjoyed the spacious, clean and quiet room, the comfortable bed, our fantastic breakfast and the friendliness of our team. We also appreciate your honest feedback regarding the toilet paper, bathroom amenities, slippery bathtub, noise from the nearby railway and the lack of USB charging ports. We understand how these details can affect your comfort and will be happy to share your comments with the responsible teams. We hope to have the pleasure of welcoming you back to Cologne and making your next stay even more comfortable! Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Ian S. Couples - Confirmed reviews ALL

My wife and I stayed in the Mercure Severinshof for only one night as we needed to break our car journey. What an excellent stay! Good, thoughtful facilities (loved the automatic doors from the underground car park), comfortable and clean rooms, a range of options at breakfast worthy of a much more expensive hotel and, most notably, staff who without exception were friendly, welcoming and smiling. We were made to feel truly at home.

Dear Mr. S., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you and your wife enjoyed your stay at the Mercure Hotel Köln Severinshof. It is especially pleasing to know that you appreciated the comfort and cleanliness of your room, our breakfast selection, and the convenience of the direct access from the underground car park. Most of all, we are thrilled by your kind words about our team. Your feedback is a wonderful encouragement for the whole team. It was a pleasure having you as our guests, and we hope to welcome you back to Cologne for a longer stay next time. Kind regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 1.5/5

Jung P. Y. Business - Confirmed reviews ALL

Very bad interior and smells in the room

Dear Mr. J. P. Y., Thank you for sharing your feedback with us. We sincerely apologize that the condition of the room and the unpleasant smell affected your stay. This is certainly not the experience we want our guests to have. Should anything not be to your satisfaction during your stay, please do not hesitate to contact our reception team at any time. We are always happy to help and will do our best to find a quick solution on site, so you can enjoy your stay. We are truly sorry for the inconvenience and hope to have the opportunity to welcome you again under better circumstances. Kind regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Andrew B. Solo - Confirmed reviews ALL

The restaurant food was very good, staff were friendly and rooms were very clean

Dear Andrew B., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to hear that you enjoyed our convenient location, the quality of our restaurant food, and the friendliness of our staff. It is also gratifying to know that you found your room to be very clean. Your kind words inspire our team to continue providing exceptional service. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 3.5/5

Nai-wei W. Families - Confirmed reviews ALL

The basic room seems a bit outdated but still clean regardless. Parking is convenient. Walkable to the cathedral

Dear Mr N., Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the cleanliness of your room. We constantly strive to enhance guest experiences, and your feedback regarding the room's condition will be taken into consideration as we plan future improvements. We hope to welcome you back to our hotel in the future. Best regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Julie J. Couples - Confirmed reviews ALL

The only note I have is that it's not an enviromental concerned hotel that changes the bed sheats 3 out of the 5 days we stayed there!

Dear Ms J., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you found value in your experience and perceived our establishment as more luxurious compared to other Mercure Hotels. We appreciate your comments about our bedding policy; while we aim to provide comfort to our guests, we also strive to balance environmental considerations. Your insights are valuable, and we will take them into account for future improvements. We are looking forward to welcome you again. best regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Peter V. D. H. Friends - Confirmed reviews ALL

Well located, comfortable and quiet rooms. Very clean also. All and all we had a great stay!

Dear Mr. V., Thank you for sharing your positive experience at our hotel. It is gratifying to know that you found our location convenient and enjoyed the comfort and cleanliness of your room. We strive to provide a peaceful environment for our guests, and it is wonderful to hear that you had a great stay with us. We look forward to welcoming you back in the future. best regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Salah O. Solo - Confirmed reviews ALL

My second time in this hotel and will not be the last if I come to Cologne again. I came first time to Mercure Severnstraße in 2024 and the staff was super kind to upgrade me to a lovely room with a balcony! This time I was upgraded as well to an even more beautiful room ! I was granted free late check out without hassles and in a very kind way! You are the best hotel staff !

Dear S., Thank you very much for your enthusiastic feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to learn that you had a wonderful experience during your visits and that our team was able to enhance your stay with room upgrades and a complimentary late check-out. It is always our goal to provide exceptional service and to create memorable experiences for our guests. Your kind words regarding our staff are greatly appreciated, and I will ensure that your compliments are shared with the entire team. They will be thrilled to know that their efforts have made a positive impact on your stay. We look forward to welcoming you back in the future and hope to continue exceeding your expectations each time you visit Cologne. Thank you once again for your lovely review and for choosing our hotel as your home away from home. Best regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.0/5

Roger S. Friends - Confirmed reviews ALL

It was a stop on our road trip and it was anything we looked for at a affordable price.

Dear Mr. S., Thank you for your kind words regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to hear that our location and the comfort of our beds contributed positively to your road trip experience. It is always our aim to provide excellent service at a reasonable price, and we appreciate your feedback. We hope to welcome you back in the future. Best regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 3.5/5

Todorche M. Friends - Confirmed reviews ALL

Very nice experience, staff was friendly and helpful throughout the 4 days I stayed there.

Dear Mr. M., Thank you for taking the time to share your thoughts regarding your recent stay at Mercure Hotel Severinshof Cologne City. We are pleased to hear that you found our location convenient and that our staff contributed positively to your experience. Your feedback is invaluable as it helps us maintain our standards of service. We hope to welcome you back in the future for another pleasant stay. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Michele O. Solo - Confirmed reviews ALL

After more than 15 years staying at Mercure Hotel Severinshof Köln, I am truly impressed — the service keeps getting better and better. Every visit feels like a warm welcome back. I am never disappointed, and the exceptional care and attention I receive each time are sincerely appreciated

Dear Mr. O., thank you so much for your wonderful feedback and, above all, for your incredible loyalty over more than 15 years! It means a great deal to us to hear that you continue to feel warmly welcomed and that our service keeps improving. Knowing that you appreciate the care and attention from our team is a wonderful compliment and a great motivation for all of us. We truly look forward to welcoming you back on your next visit to the Mercure Hotel Severinshof Cologne! Warm regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Alessia T. Solo - Confirmed reviews ALL

Great location, not in the super busy centre but also just a short walk away from the main attractions. The room was perfect, super comfortable bed and had everything I needed for my night's stay.

Dear Ms T., Thank you for your kind review. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is our goal to provide a restful experience for all our guests, and we are pleased that we met your expectations during your stay. We look forward to welcoming you back to Mercure Hotel Severinshof CologneCity in the future. Warm regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Other web-users rate our hotel

  • 1,278 reviews 9.2/10 Location
  • 1,707 reviews 7.4/10 Room
  • 1,522 reviews 9/10 Service
  • 22 reviews 7.4/10 WiFi
  • 898 reviews 8.9/10 Breakfast
  • 743 reviews 6.7/10 Cleanliness
  • 335 reviews 6.2/10 Vibe
  • 206 reviews 5.8/10 Amenities

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