Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 9,138 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Severinshof Koeln City
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+ 19 Services

Hotel extras

  • "An ALLSAFE certified hotel"

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Central inner-city location

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness room and sauna to relax

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676 koeln
germany

Fax: (+49)221/2013666

Check-in from 15h00

Check out up to 12h00

  • BUS:  132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN:  3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS:50.929514, 6.957017

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our accommodation(s)

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the These rooms are located in the hotel's courtyard. Privilege rooms with balconies and superior rooms are also available. Upon request, a child below 12 years can sleep in your room for no charge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,138 reviews

TripAdvisor Rating 4.0/5

1,517 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.5/5

Anonymous Couples - 04/01/2022 Confirmed reviews ALL

The hotel is centrally located and this makes travel easy. The staff is polite and helpful. Overall it was a great experience.

Dear Mr. D., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good location, friendly staff

Customer review rating 4.0/5

Varit H. Couples - 22/12/2021 Confirmed reviews ALL

The location is ideal for city visit . Pity I didn’t get the upgrade as usual to the room with minibar etc. It’s the first Mercure in Germany that I didn’t get it.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry that we did not infom you about the upgrade given. Normally you booked a standard room, but you received a complimentary upgrade to our superior room on the 4th floor. Thank you again for sharing your experience. We are already looking forward to your next stay in our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Felt welcome again

Customer review rating 4.5/5

Anonymous Business - 17/12/2021 Confirmed reviews ALL

Great service - very good food - nice room

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team and especially to our banqueting department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 2.0/5

Anonymous Business - 08/12/2021 Confirmed reviews ALL

Dont like carpets in rooms. Lot of admin connected to check in - very slow process

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations. We are very sorry that you did not like carpets in the rooms. Unfortunately we do not have rooms without carpets. Due to the german registration law and some Covid and city regulations, we need some information upon check in. We regret if it takes some time until the check in is done. We hope that we will have the opportunity to welcome you again soon in our hotel. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good

Customer review rating 4.0/5

Anonymous Couples - 07/12/2021 Confirmed reviews ALL

Good simple hotel

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also forward your comment regarding the bathroom to our housekeeping to doublecheck the situation. Thank you for your information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

It was okay for a single night

Customer review rating 3.5/5

Anonymous Business - 05/12/2021 Confirmed reviews ALL

There was a bit of a mold smell near the bed’s head. Also missing some decent coffee in the room. But it was only for 1 night so it was not a big deal.

Dear Mr. V., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We forwarded your information about the smell in the room to our housekeeping. Thank you for your information. Dear Mr. V., we hope that we have the opportunity of welcoming you again soon at our hotel. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Well located and only a short walk for the markets, shopping and Cathedral.

Customer review rating 4.5/5

Jeffrey F. Couples - 01/12/2021 Confirmed reviews ALL

Rooms are very comfortable, clean and spacious. Great friendly staff. Would highly recommend.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. We are very happy that you enjoyed your stay at our hotel. I will share your kind comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good choice

Customer review rating 4.5/5

Chris Couples - 01/12/2021 Confirmed reviews ALL

We very much enjoyed our visit. It was very easy to book in and both the room and breakfast were excellent.

Dear Mr. A., We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback regarding our rooms and the breakfast. I will be delighted to share your kind comments with all our colleagues. We look forward to warmly welcoming you again in the near future. With best regards from Cologne, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great staff, location, bed & shower. Excellent breakfast

Customer review rating 5.0/5

Melanie Couples - 30/11/2021 Confirmed reviews ALL

It was great to be offered our room before official check in time. We were tired after an early flight & really appreciated the gesture. The young man on check in was friendly & helpful. The room was better than I had expected. Soundproofing was very effective. We were glad of such a varied selection at breakfast and the flexible service time.

Dear Mrs. F., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

A good stay

Customer review rating 4.5/5

Ari-pekka Solo - 30/11/2021 Confirmed reviews ALL

While not totally central, the location is good next to underground and tram stops. Very happy with the check in, I arrived on the day the Covid related restrictions changed, and I received some very good practical advise. Got a nice 4th floor room with a balcony. Big room with a good size bathroom. They were flexible with the cleaning, I was working in the room and was able to agree the time the room was cleaned. Only thing with the cleaning was that the liquid soap near the sink had run out already when I arrived and was not replaced during the 4 day stay. Good quality breakfast, definitely recommended. I didn't use the basic wifi so can't comment on it, the premium wifi was very good for both work and tc streaming. So overall a very good stay, will most likely book again if I'm back to Cologne.

Dear Mr. N., We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. We are very happy that you enjoyed your stay with us. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. With best regards from Cologne AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Fine hotel

Customer review rating 4.0/5

Mlm Families - 25/11/2021 Confirmed reviews ALL

Major tourist sites are walkable from this hotel. There's a fairly good selection of restaurants nearby. The biggest plus was the bathtub!

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. We are very happy that you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you soon at our hotel. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Well location, nice place, but with some defficiencies.

Customer review rating 2.5/5

Eduard Couples - 22/11/2021 Confirmed reviews ALL

Roome was cold, there were not extra blanket avaliable and it was impossible to control temperature. That made us to spend a bad night, specially the second night. I think this is a big mistake and you have to solve it. It is a nice hotel but I cannot recommend it for this problem.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that you did not find a good temperature in the room. Please contact the reception at any time for help. They can help you with the heater (under the window), the air conditioning (at the wall) and they can also bring you some extra blankets. We do not want that you are missing something. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Close to every thing

Customer review rating 4.5/5

Anonymous Business - 20/11/2021 Confirmed reviews ALL

Helpful

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much. We hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Room smelled to tobacco smoke

Customer review rating 0.5/5

Ruben Solo - 16/11/2021 Confirmed reviews ALL

Room smelled to tobacco smoke. Reception staff very unfriendly. Do not recommend this hotel for 160 euros, it's a robbery...

Dear Mr. M., Thank you for your stay at our hotel. We appreciate the time you have taken to write us. We sincerely regret that you have not been satisfied with your stay in our hotel. Please apologize for any inconvenience in your room and at the reception. We took action following your feedback and doublechecked the smoke in the room and spoke to our colleague from the reception. Thank you once again for your feedback. We hope that we will have the opportunity to welcome you again soon in our hotel and convince you of the quality of our service. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Well located

Customer review rating 3.5/5

Marko M. Business - 15/11/2021 Confirmed reviews ALL

Ok.... Little disappointed because there is no room upgrade regardless of Platinum status

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. We will share your comments with our team. Regarding your wish for an upgrade: You booked a room with 2 separate beds. Unfortunately we do not have this bed type in a higher category. We are very, very sorry. We hope that we have the opportunity of welcoming you again soon at our hotel. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Close to everything; delicious breakfast

Customer review rating 5.0/5

Kany Couples - 13/11/2021 Confirmed reviews ALL

We had a nice stay during our vacation. Breakfast was excellent. The hotel is easily accessible by public transport and is close to stores and restaurants. The paid parking garage is just underground. Highly recommend this hotel.

Dear Mrs. K., We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Mercure Hotel Severinshof Cologne City in the near future. Yours sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Excellent Hotel

TripAdvisor rating 5.0/5

JanetNino M 23/10/2021 TripAdvisor review

Everything just worked very efficiently. Great location for buses, trams and near to local shops and attractions. Reception staff were excellent, especially Jennifer. Note the restaurant had a chef service even at weekends which is rare during these Covid times.

Dear Janet, Thank you very much for your great feedback and compliments. We will forward your comments to our team and especially to Jennifer. We hope to welcome you again soon at our hotel. Kind regards, your Mercure Team

Visit Mercure Severinshotel Koln to celebrate newyears eve

TripAdvisor rating 5.0/5

mthijs2020 Couples - 05/01/2020 TripAdvisor review

very comfortable stay at Mercure Severinshotel in Koln perfect service; special support to park our bicycles on a safe place room, bed, breakfast: excellent good information about festivities in the city

Dear Mercure guest, Happy New Year! Thank you very much for your kind feedback. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City

Comfortable hotel

TripAdvisor rating 4.0/5

marcmdl Couples - 20/12/2019 TripAdvisor review

Well located hotel, 20 minutes walk from the city center. Parking available under the hotel (but high rate). Staff available, comfortable room and very complete and varied breakfast hotel to recommend without hesitation

Christmas markets of köln

TripAdvisor rating 5.0/5

Dreamer01443051236 Family - 18/12/2019 TripAdvisor review

Lovely hotel with a fabulous breakfast. Friendly staff who all speak perfect English. Great location with an under ground carpark and right next to the tram station so very easy to access all of Köln. The old Christmas market is a 10 min walk away and fantastic fun.

Dear Mercure guest, thank you very much for your feedback regarding your stay at our hotel. We appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have for-warded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City

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