Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating 4.5/5 7,762 reviews
Mercure Hotel Severinshof Koeln City
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • City center location

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Public transport links right in front of the hotel

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness center and sauna for relaxation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

The City of Cologne charges a cultural levy of 5% on private overnights. Business travelers will find more information at https://www.stadt-koeln.de/politik-und-verwaltung/finanzen/kulturfoerderabgabe

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676
koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :   3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodations

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the Some rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

Standard Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Samira: Thula Thula/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Junior Suite with king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,762 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,489 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great

Customer review rating 4.5/5

Antonova Business - 14/02/2020 Confirmed reviews ALL

Very satisfied with the service-Rezeption, waiters, cleaners etc.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

nice place

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

quite good

Dear Mrs. d., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

As always - very profesional and help received from all personal

Customer review rating 4.5/5

John R. Business - 11/02/2020 Confirmed reviews ALL

We have been using your Mercure Hotel in Severinsstrasse 199, Cologne in about 15 - 20 years and always return to it, that say more than a lot of Words - we are exstremely satified. Should I say something not bad, but where you could have the opportunity to earn more Money on our stage is to promote your restaurant and possibilities of what can be ordered, while we most go out and eat somewhere else in the evenings:-)

Dear Mr. R., We very much appreciate your comments regarding your past stay at the Mercure Hotel Severinshof Koeln City. Thank you very much for your loyalty during the last 20 years! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great stay, no issues!

Customer review rating 4.5/5

A.s Business - 10/02/2020 Confirmed reviews ALL

Everything was clean&tidy, my only issue was that it was quite noisy outside my window as the tram stop was close by and I could hear them braking every morning.

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

best hotel

Customer review rating 4.5/5

B. A. Business - 10/02/2020 Confirmed reviews ALL

stay in your hotel last more than 20 years always come back

Dear Mr. B., We very much appreciate your comments regarding your past stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your loyalty and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Dave Business - 08/02/2020 Confirmed reviews ALL

Your beds are terrible, pillows are not comfortable total sleeping experience was not good!

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

booked the wrong mercure hotel, change it was no problem, but I had to fill out everything again

Customer review rating 4.5/5

Gustav Business - 07/02/2020 Confirmed reviews ALL

it took me 5 minutes to fill out a form explaining why this is a business trip to save a few € not really cost-effective ;)

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Sting for businessman

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Good in complex. Pillole not very confortabile. A bit more soft would be Better. Not a very good smell from the bathroom. Boiler for water appreciated, morning and night. Very close to the metro station. Good position.

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have informed our housekeeping department concerning your comments regarding the smell of the drain. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

PERFECT

Customer review rating 4.5/5

Karen E. Couples - 03/02/2020 Confirmed reviews ALL

OUR STAY WAS FANTASTIC AS IT USUALLY IS, BUT A BIG THANK YOU TO THE YOUNG GENTLEMAN ON RECEPTION (HIS INITIALS ARE TS) WHO WENT OUT OF HIS WAY TO HELP US.

Dear Mrs. e., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with the young man from our front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Comfortable and undisturbed.

Customer review rating 4.5/5

Trevor Friends - 27/01/2020 Confirmed reviews ALL

Pleasant.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Citycenter, perfect environment, perfect stay

Customer review rating 4.5/5

A G. Business - 24/01/2020 Confirmed reviews ALL

It was a pressure. Based in Citycenter and comfortable stay.

Liebe Frau J., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrte Frau J., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Mr

Customer review rating 4.5/5

John S. Solo - 21/01/2020 Confirmed reviews ALL

Found the hotel staff particularly the reception desk very helpful. The breakfast was organised efficiently, with a good selection of food and little waiting time.

Dear Mr. s., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. s., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Excellent place to stay for business travel

Customer review rating 4.5/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

We stay there when visiting our EU head office. The food has improved. I only wish the breakfast could start earlier or even leave out a few things for travelers to eat before opening.

Dear Robert Jon K., thank you very much for taking the time to fill in our survey, we appreciate your positive feedback. We will take your suggestions regarding the breakfast in our next meeting into account to discuss this. Alternatively we also offer a lunch package that we prepare for you to be picked up in the morning at the reception. Please just inform our staff about that in the evening beforehand. Thank you for staying with us and we hope to be your first choice at your next stay in cologne. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor
Customer review rating 4.5/5

Sandra S. Couples - 12/01/2020 Confirmed reviews ALL

I think the beds are top hart Not so compfortly...but breakfast was exellent..better than in other Hotels.

Sehr geehrte Frau S., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr geehrte Frau S., wir bedauern, dass Ihr Aufenthalt bei uns nicht rundherm zufriedenstellend war und würden uns freuen, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Lovely clean and well appointed hotel with great staff

Customer review rating 4.5/5

Crawford B. Friends - 05/01/2020 Confirmed reviews ALL

Everything as great very clean of a high standard, great buffet breakfast. Room cleaned to a high standard every day Well located 10 minutes walk to centre

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Visit Mercure Severinshotel Koln to celebrate newyears eve

TripAdvisor rating 4.0/5

mthijs2020 Couples - 05/01/2020 TripAdvisor review

very comfortable stay at Mercure Severinshotel in Koln perfect service; special support to park our bicycles on a safe place room, bed, breakfast: excellent good information about festivities in the city

Dear Mercure guest, Happy New Year! Thank you very much for your kind feedback. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City

Nice stay

Customer review rating 4.5/5

S C. Families - 03/01/2020 Confirmed reviews ALL

We enjoyed our stay at your hotel, we will definitely recommend it to friends and family if they visit cologne Germany, thank you for making it a very pleasant stay

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great value for the price

Customer review rating 4.5/5

Arno S. Business - 31/12/2019 Confirmed reviews ALL

nice clean hotel, centrally located, everything in walking distance. Only thing I didn't like, instant coffee in the rooms. it's nasty.

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Pleasant

Customer review rating 4.5/5

Anonymous Friends - 29/12/2019 Confirmed reviews ALL

Very good location. Clean, big comfortable room. Bathtub was pleasant surprise. Good variety of food for breakfast.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great service and location of hotel

Customer review rating 4.5/5

Raj Families - 28/12/2019 Confirmed reviews ALL

Great service by each staff member, rooms are good size and quality.

Dear Mr.O., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in koeln