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Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating 4.5/5 8,254 reviews

ALLSAFE approved hotel

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Mercure Hotel Severinshof Koeln City
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+ 19 Services

Hotel extras

  • "An ALLSAFE certified hotel"

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Central inner-city location

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness room and sauna for relaxing (closed due to the current situation)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676 koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Check-in from 15h00

Check out up to 12h00

  • BUS :  132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :  3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodation(s)

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the These rooms are located in the hotel's courtyard. Privilege rooms with balconies and superior rooms are also available. Upon request, a child below 12 years can sleep in your room for no charge.

Standard Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin bedsNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Samira: Thula Thula/Standard Room with twin bedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin bedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,254 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,499 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 2.0/5

Anonymous Business - 21/09/2020 Confirmed reviews ALL

Very poor based in the fact that I have been 4 weeks in the same room without room service at least once an week. Find out late that sometimes the hotel arrange that service when the guest is out... I was out from 7am to 10pm everyday with exception Sundays... Very poor the way the long stay is handle by the hotel

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

good location

Customer review rating 3.0/5

Andi Families - 17/09/2020 Confirmed reviews ALL

The location is great esp. if one is using the public transport, our room is very quiet. We had a good stay. Except for the last day when we return to the hotel at 11.43h to pick up our luggages for checking out, the keys were already deactiviated and we can't get into the room. This is a shame because check-out is supposed to be 12 noon and we were not being informed.

Sehr geehrter Herr R., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Bitte entschuldigen Sie, dass Sie Ihre Zimmerkarte nicht bis 12:00 Uhr am Abreisetag nutzen konnten. Dies sollte in der Tat nicht sein und wir verstehen Ihre Verstimmung diesbezüglich. Sehr geehrter Herr R., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen und wünschen Ihnen bis dahin alles Gute. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Very good

Customer review rating 4.5/5

Ernie B. Friends - 15/09/2020 Confirmed reviews ALL

Enjoyable

Dear Mr. b., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with the young lady at the front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Despite Corona, Pleasant

Customer review rating 4.0/5

Jos Business - 10/09/2020 Confirmed reviews ALL

Despite the COVID-19 rules, I enjoyed a pleasant stay. The rooms are somewhat Spartan, set against the normal level (No room service, no mini bar, no coffeemaker, no hand-soap, etc.). I would have expected disinfectant gel on the room but instead it was located in the lift and entry points of the hotel. It would be advisable to also put one at the bottom of the staircase. The breakfast buffet was setup satisfactory with a disinfectant station at the beginning of the route which leads thru the buffet. I would have expected more supervision that everyone use the station because I noticed several times that people just walk by. The buffet itself was good and plenty of choice. I would have expected portions of cheese, ham, poultry, etc. so it would not be needed to touch more than necessary. Same for the warm dishes, I would have expected made to order.

Dear Mr. v., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Unfortunately we were not able to arrange your stay to your complete satisfaction. We have informed our restaurant department concerning your comments. Thank you very much for your information. Dear Mr. v., we hope that we will soon have the opportunity to welcome you again at our hotel With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Pleasant stay, clean well presented hotel, lovely room, Polite staff.

Customer review rating 4.5/5

Christopher P. Couples - 06/09/2020 Confirmed reviews ALL

Stay over for 1 night on our travel from the U.K. to Bavaria. Lovely hotel not far from the river which is a beautiful place to enjoy an evening of food and drink. Clean hotel throughout and up to date. Our room was clean and well presented. Breakfast the next morning was enjoyable with a wide variety of food and drinks to suit all. Finished off with polite and kind staff to help out during the stay. Would happily book again. If I had to be picky about a negative it would be that I thought the parking would be outside but it is underground, I was in a van but luckily a low roof van so I did panic on arrival but I was able to fit after all and is a secure carpark with shutter doors from the high street. Highly recommend overall.

Dear Mr. p., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team, expecially with the gentleman from the breakfast area. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Our 12. Stay at the hotel

Customer review rating 2.0/5

M. Couples - 03/09/2020 Confirmed reviews ALL

Disappointed by the lack of coffe facilities in the room :-(

Dear Mrs. M., We received your comments regarding your past stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Due to the special circumstances we removed the kettles from the rooms. If there is anything you miss during your next stay, please be so kind and inform our front office staff, they take care about it. . We are happy to be back running and hope you are well and we will have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Well located, good stay with good amenities. Shame the spa area was closed but due to the situation rather than the hotel.

Customer review rating 3.5/5

Tania Couples - 02/09/2020 Confirmed reviews ALL

Staff were friendly, room was nice, hotel communal areas were lovely. It’s a shame to see the hotel so empty of guests so hope it perks up soon!

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

good stay

Customer review rating 4.0/5

Anonymous Families - 26/08/2020 Confirmed reviews ALL

Rooms are quiet, although the hotel is located in a busy area with a lot of traffic. Service is very friendly and helpful. Breakfast is well equiped and varied.

Dear Mrs. D., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mrs. D., we hope that we will have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Overall good

Customer review rating 3.5/5

Anonymous Business - 13/07/2020 Confirmed reviews ALL

The room was good. I booked this hotel because there was a restaurant, however due to COVID-19 the restaurant was closed. In these times I wish to rely on the hotel instead of 3th party restaurants. For the breakfast I was required to fill in my choices the night prior. 1 out of 4 breakfasts I got what I asked for.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Lovely long weekend spend with you

Customer review rating 5.0/5

Mr R. G. Friends - 15/03/2020 Confirmed reviews ALL

Extremely friendly, helpful and accommodating staff. Special mentions to Michael behind the bar, and Maria on reception. Will definitely stay with you again and recommend to others

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry about our late reply due to the special situation at this time. We are pleased that your stay in March had been to your satisfaction and we have for-warded your comments to our team. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good

Customer review rating 4.0/5

Jose A. G. Business - 01/03/2020 Confirmed reviews ALL

it was nice, the room was cold and it took me sometime to identify the heater.

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mercure Severinshof

Customer review rating 5.0/5

Armin Business - 29/02/2020 Confirmed reviews ALL

as always everything perfect and still my favorite hotel. Perfect service does not require 8000 characters :-) kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiu uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu88…88…88…88…88…88…88…88…88…88…88…88…88…88…88…

Sehr geehrter Herr R., herzlichen Dank für Ihr positives Feedback nach Ihrem vergangenen Aufenthalt in unserem Haus. Wir freuen uns sehr darüber, dass Sie sich bei uns immer rundherum wohl fühlen und wir Ihr Gastgeber in Köln sein dürfen. Wir wünschen Ihnen ein schönes Wochenende und freuen uns auf Ihren nächsten Besuch bei uns. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Amazing

Customer review rating 5.0/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

Perfect

Dear Mrs.H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 3.5/5

Viktor Business - 22/02/2020 Confirmed reviews ALL

Nice hotel with good location and restricted breakfast

Sehr geehrter Herr K., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr geehrter Herr K., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor
Customer review rating 3.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

It was surprising to find out that there was no possibility to find a room by asking the reception and by tool I could book easily . Overall the staying at hotel Mercure was ok .

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great

Customer review rating 4.5/5

Antonova Business - 14/02/2020 Confirmed reviews ALL

Very satisfied with the service-Rezeption, waiters, cleaners etc.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

nice place

Customer review rating 3.0/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

quite good

Dear Mrs. d., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

As always - very profesional and help received from all personal

Customer review rating 4.5/5

John R. Business - 11/02/2020 Confirmed reviews ALL

We have been using your Mercure Hotel in Severinsstrasse 199, Cologne in about 15 - 20 years and always return to it, that say more than a lot of Words - we are exstremely satified. Should I say something not bad, but where you could have the opportunity to earn more Money on our stage is to promote your restaurant and possibilities of what can be ordered, while we most go out and eat somewhere else in the evenings:-)

Dear Mr. R., We very much appreciate your comments regarding your past stay at the Mercure Hotel Severinshof Koeln City. Thank you very much for your loyalty during the last 20 years! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great stay, no issues!

Customer review rating 4.0/5

A.s Business - 10/02/2020 Confirmed reviews ALL

Everything was clean&tidy, my only issue was that it was quite noisy outside my window as the tram stop was close by and I could hear them braking every morning.

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

best hotel

Customer review rating 4.5/5

B. A. Business - 10/02/2020 Confirmed reviews ALL

stay in your hotel last more than 20 years always come back

Dear Mr. B., We very much appreciate your comments regarding your past stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your loyalty and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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