Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,371 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,371 reviews

TripAdvisor Rating  4.0/5  1,573 reviews

Certificate of excellence 2023

Well located, friendly dtaff

Customer review rating 4.5/5

Rula Families - Confirmed reviews ALL

It was a perfect hotel location and a friendly staff

Dear Ms K., Thank you very much for taking the time to provide us with your feedback. We are delighted to hear that you were satisfied with your stay, and we will gladly share your review with our team. It would be our pleasure to welcome you again on your next visit to Cologne. We wish you a wonderful weekend! Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Satisfied

Customer review rating 3.5/5

Jd Business - Confirmed reviews ALL

Overall okay and priced adequately. However always the same stupid misses: you have to fill in again all your data at check in which are in your file (why other hotels can get the data and this one not?), no soap in the shower (but just shampoo), no lotion, A/C controller does not work (but the temperature was okay)… also no room upgrade as All Gold with an empty hotel in July…

Disappointed start to finish.

Customer review rating 0.5/5

Emma Couples - Confirmed reviews ALL

Mostly apathetic staff, seemed disinterested in any issues raised. Some efforts appreciated by one member of staff who tried to support when query raised. Room smelled disgusting- smoke filled. Non smoking room asked for. Was told it would be 'sprayed' by a neutralising spray! Cold water; not bothered to tell guests there were problems. Found out the hard way! Then, when it was back on again, items removed from room! Not helpful at all. Really spoiled our trip.

Dear Ms W., Thank you for taking the time to share your detailed feedback regarding your recent stay. I’m truly sorry to hear about the issues you experienced during your visit. I understand that your room was not up to standard, and I regret that the response to your concerns was not as prompt and effective as it should have been. Please accept our sincerest apologies for the unpleasant odor in your room, the water issues, and the lack of proper communication from our staff. We are currently in direct contact with you to address these concerns and to find a suitable resolution. We genuinely appreciate your patience and are committed to ensuring that we make things right. Thank you again for bringing these matters to our attention. We look forward to resolving this to your satisfaction and hope to have the opportunity to restore your confidence in our hotel. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very good location

Dear Mr. S., Thank you very much for taking the time to provide us with your feedback. We are delighted to hear that you were satisfied with your stay, and we will gladly share your review with our team. It would be our pleasure to welcome you again on your next visit to Cologne. We wish you a wonderful weekend! Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Disappointing stay

Customer review rating 3.0/5

David Friends - Confirmed reviews ALL

The hotel was upto its usual good quality decor and rooms. However, the service was poor as there was no lunch or bar refreshments available because of lack of staff.

Dear Mr. F., Thank you for sharing your feedback following your recent stay. We appreciate your compliments on our well-maintained decor and rooms. We apologize sincerely for the inconvenience caused by the lack of lunch and bar refreshments due to staffing issues. This falls short of our usual standards, and we understand how frustrating this must have been for you. Please be assured that we are taking steps to address this to ensure such situations are minimized in the future. Your feedback is valuable to us as it helps us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,347 reviews 9.1/10 Location
  • 1,867 reviews 7.4/10 Room
  • 1,672 reviews 8.2/10 Service
  • 40 reviews 7.3/10 WiFi
  • 1,096 reviews 9.3/10 Breakfast
  • 841 reviews 6.8/10 Cleanliness
  • 231 reviews 6/10 Amenities

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