Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,583 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,583 reviews

Customer review rating 5.0/5

Joshua K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you had a fantastic experience and that everything met your expectations. Our team strives to provide exceptional service, and it is gratifying to know that we succeeded during your visit. We look forward to welcoming you back in the future. Warm regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 3.5/5

Jiawen F. Friends - Confirmed reviews ALL

Dear Ms F., thank you very much for your feedback. We are glad to hear that your check-in experience was smooth and that our colleague was friendly and helpful. At the same time, we sincerely apologize for the repeated disturbances from housekeeping in the morning. This is clearly not in line with the restful experience we aim to provide, especially given your confirmed late check-out time. We fully understand how frustrating and exhausting this must have been, and we regret the impact it had on your stay. Your comments have been shared with the housekeeping team for immediate review and improvement of communication procedures. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again for a more comfortable stay. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 2.0/5

Soner S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We appreciate your comments about our location, and I sincerely apologize that the condition of your room did not meet your expectations. Your observations regarding noise and the design of the parking entrance are duly noted, and we will take them into consideration as we continuously strive to enhance our guests' experiences. We hope to have the chance to welcome you back again. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Niamh C. Couples - Confirmed reviews ALL

Dear Ms C., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to hear that you found excellent value in our services, enjoyed our prime location, and appreciated the comfort of your room. It is gratifying to know that our breakfast offerings and the efficiency of our staff contributed to your enjoyable experience. We hope to welcome you back soon again! Warm regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Robert P. Friends - Confirmed reviews ALL

Dear Mr. P., Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us, particularly the friendly service, spacious accommodations, and our convenient location. It is wonderful to know that our bar and restaurant added to your experience. We hope to welcome you back soon. Kind regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Other web-users rate our hotel

  • 1,316 reviews 9.1/10 Location
  • 1,745 reviews 7.3/10 Room
  • 1,560 reviews 8.8/10 Service
  • 22 reviews 6.8/10 WiFi
  • 949 reviews 9/10 Breakfast
  • 757 reviews 6.5/10 Cleanliness
  • 201 reviews 5.5/10 Amenities
  • 64 reviews 4.8/10 Wellness Area

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