Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,614 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,614 reviews

Customer review rating 2.5/5

Jan M. S. N. Business - Confirmed reviews ALL

Staff were hardly at the checkin desk (most of the time they were in the back office) and the checkin lately was quite rude. Not sure if it was her German way of saying things in English but “ I told you” would probably sound rude in any language. Breakfast was descent and the lady frying the eggs was nice. The one working at the restaurant was also nice and smily. Room looked older than in the pics and you could hear the car driving on the highway. Hotel was not that bad but it wasn’t enjoyable either.

Dear Mr. S., thank you for sharing your feedback. We are sorry to hear that your arrival experience did not meet your expectations and that the interaction at check-in felt unfriendly. This is certainly not the level of service we aim to provide, and we apologize for the impression it left. At the same time, we appreciate your kind words about our breakfast team and the restaurant staff. Your comments regarding the room condition and the noise have also been noted and shared internally for review. We regret that your stay was disappointing and hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Babak A. Friends - Confirmed reviews ALL

Great service and excellent quality , Beautiful view and lovely location. Thank you so much .

Dear Mr. A., Thank you very much for your wonderful feedback and kind words. We are delighted to hear that your stay was one of the best hotel experiences you have ever had. It is particularly gratifying to know that you enjoyed our service, the quality, the beautiful view and the location. Your appreciation means a great deal to us and we sincerely hope to welcome you back soon. With best regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Fabian H. Friends - Confirmed reviews ALL

Alles super!

Sehr geehrter Herr H., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie mit unserem Personal sowie der Lage des Mercure Hotels zufrieden waren. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 2.0/5

Peter S. Families - Confirmed reviews ALL

Well, we arrived after midnight. There was a broken lamp with cables exposed in the corridor between our rooms. I informed reception. On the next morning the lamp was still on the floor, it was removed when we were back in the afternoon. Also - bad smell in the rooms, lack of ventilation, the furniture feels old and exhausted, and the furnishing of the rooms is more ibis Budget or at best Novotel, definitely not Mercure level! We were not informed about the welcome drinks, had to ask about them, and could only get them after 17h, as the bar was closed until then. In general: passable, but definitely not a good experience!

Dear Mr. S., thank you for taking the time to share your detailed feedback. We are very sorry to hear that your experience did not meet your expectations. A broken lamp with exposed cables, unpleasant odors, and ventilation issues are certainly not acceptable, and we sincerely apologize for the delay in resolving this matter after you reported it. We also regret that the room furnishings and overall condition did not reflect the Mercure standard you expected, and that information regarding the welcome drinks was not communicated clearly. Your comments have been shared with the relevant teams so that safety, maintenance, communication, and service standards can be reviewed and improved. We appreciate your honest feedback and are sorry that your stay was only passable rather than enjoyable. We hope you may consider giving us another opportunity in the future to provide a better experience. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Carolin A. Families - Confirmed reviews ALL

Service super! Tolles Zimmer! Lage top!

Liebe Frau A., vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Es freut uns sehr zu hören, dass Sie mit der Lage, dem Service und Ihrem Zimmer zufrieden waren. Ihr Lob leiten wir gerne an unser Team weiter. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Other web-users rate our hotel

  • 1,340 reviews 9.2/10 Location
  • 1,779 reviews 7.3/10 Room
  • 1,607 reviews 8.6/10 Service
  • 22 reviews 6.8/10 WiFi
  • 984 reviews 8.9/10 Breakfast
  • 766 reviews 6.6/10 Cleanliness
  • 215 reviews 6.2/10 Amenities

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