Mercure Hotel Severinshof Koeln City 4 stars

The accommodation was a disappointing. I had the impression that the room was not checked before we checked in. The toilet had water stains, The soap in the bathroom in both dispensers ran out on the second day. The staff was very professional and friendly. They allowed us a late check-out.

Always happy to come back

very friendly and welcoming staff, very clean, felt absolutely secure in light of the pandemic

The hotel is well-situated to the U-Bahn and has a pleasant reception and dining/bar area. The rooms are well-kept and everything is clean and functional. The staff are very welcoming and helpful. WiFi is good and simple to use. Overall, a nice experience, particularly in these difficult times.

Booked with breakfast but got it canceled on arrival

Very poor based in the fact that I have been 4 weeks in the same room without room service at least once an week. Find out late that sometimes the hotel arrange that service when the guest is out... I was out from 7am to 10pm everyday with exception Sundays... Very poor the way the long stay is handle by the hotel

The location is great esp. if one is using the public transport, our room is very quiet. We had a good stay. Except for the last day when we return to the hotel at 11.43h to pick up our luggages for checking out, the keys were already deactiviated and we can't get into the room. This is a shame because check-out is supposed to be 12 noon and we were not being informed.

Enjoyable

very comfortable stay at Mercure Severinshotel in Koln perfect service; special support to park our bicycles on a safe place room, bed, breakfast: excellent good information about festivities in the city

Well located hotel, 20 minutes walk from the city center. Parking available under the hotel (but high rate). Staff available, comfortable room and very complete and varied breakfast hotel to recommend without hesitation

Lovely hotel with a fabulous breakfast. Friendly staff who all speak perfect English. Great location with an under ground carpark and right next to the tram station so very easy to access all of Köln. The old Christmas market is a 10 min walk away and fantastic fun.

all great, not luxury but decent property overall. Location is fantastic if you want to be close to KolnMesse else would suggest other similiar properties in downtown. housekeeping was very poor, however. Coffee cups were not taken away, stirrer and coffee tea sugar sachets were not replenished. also housekeeping would enter even when we were in the room. need to have a Do Not Disturb element to avoid this. room circulation was not great and bathroom was tiny with no lock on door for privacy.

The hotel is well placed, break fast was very good with a good variety, the staff are very cooperative and client oriented, we have reserved 2 rooms and we had kids with us. In order to have room close to each other one of the rooms was upgraded to suit with no extra charge.

A really nice hotel with very pleasant helpful staff. It is well positioned in a a lovely area of Cologne but only a short 10-15 minute walk from the city centre. However we were shocked to find that parking was €17 PER NIGHT, the most we have paid at any Accor hotel throughout Europe. Why is it that the cost of parking is never displayed on Accor hotel websites at the time of booking in the same way that the cost of breakfast, city tax etc are? The only way to find out is if a fellow customer includes it in their review. I will always put this in CAPITALS in all Accor reviews and request that other customers do the same.

Nice hotel-good value. Pleasant bar. Check in could have been a little friendlier. Excellent breakfast. Good location for transit and walking. Elevators were underwhelming given size of property. Would stay gain