Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,554 reviews

Best price
guarantee
Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,554 reviews

Customer review rating 5.0/5

Natamon S. Families - Confirmed reviews ALL

We really enjoyed our stay in Mercure Hotel Severinshof Koeln. The bed was big and comfortable. Complimentary sparkling water was such a nice touch. Thank you!

Dear Mrs. S., Thank you for your kind words regarding your recent stay at Mercure Hotel Severinshof Koeln City. We are delighted to hear that you found our accommodations cozy and comfortable, and that you appreciated the complimentary sparkling water provided. Your satisfaction is our top priority, and your feedback is truly valued. We hope to welcome you again soon. Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.0/5

Mohamed N. Business - Confirmed reviews ALL

I faced only a little problem with the rude omlette maker (lady) at the restaurant and a fly on the juice jar. Other than that it was quite a good stay. We were there for 6 nights from 5th feb 26 to 11th feb 26. Location is amazing. Just steps away from the Tram (U bahn) good restaurants and shopping outlets nearby. Good view. 5 min away from cathedral (by car). Service was good staffs keep changing everyday. I guess lot of students working part time. Everybody was nice. Rooms are good as well. Bathrooms with tub. I kinda feel a little small rooms than in Pullman where we stayed last year. Over all it was a good experience. I genuinely recommend. A little suggestion for the hotel is, keep the juice jar clean from the flies and put different dishes on the menu for different day. All our 6 day's breakfast was same everyday which was a little boring, it would have been nice to find atleast one different dish. Hotel has a Gym and Sauna. Sauna bath was amazing.

Dear Mr. N., thank you for your feedback. We are pleased that you enjoyed the great location, our rooms, and the gym and sauna facilities, and that you had an overall good stay. We apologize for the issues at breakfast, particularly the omelette station experience, the fly near the juice jar, and the lack of variety. Your comments have been shared with the team for improvement. Thank you once again for your thoughtful feedback and your recommendation. We hope to welcome you back in the future for another enjoyable stay. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 3.5/5

Wouter D. D. Friends - Confirmed reviews ALL

The refrigerator wasn't able to cool drinks that were in there for two days, which defeats the point of having one in the first place. Hotel itself was well nice, and the location was perfect being situated right next to a public transport stop. Lack of shampoo was sad. There was body wash, but it was an unpleasant surprise to have to buy my own bottle of shampoo.

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are pleased to hear that you appreciated our prime location and found our hotel to be pleasant. We regret to learn that the refrigerator in your room did not meet your expectations. While we strive to provide all necessary amenities for a comfortable stay, it appears that this particular unit was not functioning effectively. We assure you that we will investigate this matter further to ensure that our facilities are in optimal condition for future guests. Regarding the absence of shampoo, we apologize for any inconvenience this may have caused during your visit. We typically provide a selection of bathroom amenities, and your feedback will be taken into account as we review our offerings to better meet our guests' needs. Thank you once again for your comments, and I hope to have the opportunity to welcome you back in the future. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 2.0/5

Carlos R. S. Business - Confirmed reviews ALL

an expensive hotel, only offering "hardware", but questionable services

Dear Mr. S., Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations. We truly appreciate your input and hope to have the opportunity to better convince you on a future visit. Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 4.5/5

Adam P. Families - Confirmed reviews ALL

Hotel is very well located in old city and with good transportation options. Great buffet on breakfast. Rooms were clean and nice. Affordable car parking.

Dear Mr. P., Thank you very much for your positive review. We are delighted to hear that you enjoyed our central location, the clean and comfortable rooms, the breakfast buffet, and the parking. We truly appreciate your feedback and would be happy to welcome you again in the future. With best regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Other web-users rate our hotel

  • 1,340 reviews 9.2/10 Location
  • 1,769 reviews 7.4/10 Room
  • 1,603 reviews 8.7/10 Service
  • 22 reviews 6.3/10 WiFi
  • 989 reviews 9/10 Breakfast
  • 760 reviews 6.7/10 Cleanliness
  • 150 reviews 9/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Cologne