Mercure Hotel Severinshof Koeln City 4 stars

Unwelcoming front desk agent at check in, dusty room

My Stay was rather short for business (Check in at around 6AM and checkout at 7 AM). The service was nice and efficient

Polite staff, generous well appointed room. Breakfast was crowded, hard to find a seat, queue for a coffee as only one machine to service all guests

Brilliant - very accommodating compared to the horrendous Steinberger hotel.

I came from the states for 2 weeks on a business trip and my stay at this hotel was great. The room was clean and spacious. The hotel check in and check out process was smooth. I ate breakfast at the buffet each morning and the selection was plentiful and the food was fresh. The entire staff was very friendly and helpful. The restaurant staff went above and beyond to help us find things to do and places to go eat.

Poor reception staff. poor restaurant booking in staff Great staff in the bar (Michael)

The rooms were nice, hotel conveniently located, bar reasonably priced and staff incredibly helpful. Would definitely recommend

Nice hotel, more stylish and comfortable than most Mercure Hotels where i have stayed.

Location in city center near bus and train station, very helpful and smily face staf.

We found the facilities very good, but the best part was the friendliness of the staff. From the front reception, the bar and wait staff, the chefs in the morning and the housekeeping staff. Management should be proud.

Your receptionist welcomed us in very kind manner and helped us to fill the German form for turist taxes. She also helped us to find out a shop to buy a new glasses as I lost my ones during the flight.

Not what I expected. At check in I was allocated room 148. I went there and it smelled strongly of rotten eggs. So I returned to reception to ask for an alternative. Your receptionist was rather rude and said quite forcefully “Don’t you realise the hotel is full!?” She proceeded to search for a room but looked and sounded annoyed. I was handed the key to room 159 with nothing being said. She still looked annoyed. When I make a complaint I expect an apology, not to be made to feel like I am doing something wrong.

Very pleasant stay. The shower and bathroom were very nice. Comfy, wide bed. No complaints.

I received excellent world class friendly service from all of your staff at the hotel.

I only stayed for one night, the room was small and basic but was sufficient for my needs. Breakfast and the bar were both nice. My only criticism was the length of time it took to check-in and that even having paid at check-in to avail of Quick Checkout I still had to queue to check-out, which can be quite long at certain times. I feel the check-in experience could be vastly simplified to speed it up, far too much typing of information (I'm renting a room for one night, not opening a bank account :) ) and question after question...