Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,554 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,554 reviews

TripAdvisor Rating  4.0/5  1,616 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Daan L. Couples - Confirmed reviews ALL

The staff was very helpful and friendly. The rooms were nice and spacious, only very warm. Even after turning off all the heaters.

Dear Mr. L., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our central location and found our staff to be helpful and friendly. We take note of your comments about the room temperature and will doublecheck this. Your comfort is important to us, and we appreciate your insights. We look forward to welcoming you again soon. With best regards, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 0.5/5

Andrei P. Couples - Confirmed reviews ALL

The stupidest hotel gave me a card with another match with the wrong address, I spent €65 on a taxi and they didn't even want to give us money back and it was their fault! There are 3-4 mercury hotels in Koln, I don't recommend them

Customer review rating 3.5/5

Anna L. Business - Confirmed reviews ALL

Overall, the stay was fine and the room was clean and comfortable. Unfortunately, there was an unpleasant smell coming from the floor drain in the bathroom, which affected the comfort a bit. Additionally, for a four-star hotel, it would be nice to have proper glassware and a teaspoon instead of paper cups. Small details like these make a difference.

Dear Mrs. L., Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated our location, our team, and the comfort and cleanliness of your room. At the same time, we sincerely apologize for the inconvenience caused by the unpleasant smell in the bathroom. This is certainly not the experience we aim to provide, and we will address this with our maintenance team. We also appreciate your comment regarding the glassware and amenities, as these details do make a difference and help us improve. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 5.0/5

Maksim S. Friends - Confirmed reviews ALL

Amazing stay: convenient location, not far from the center, super nice clean cosy room. Friendly staff.

Dear Mr. S., Thank you for your wonderful feedback regarding your recent stay at Mercure Hotel Severinshof Köln City. We are delighted to hear that you enjoyed our convenient location, the comfort of your room, and the service provided by our team. Your positive experience motivates us to maintain our high standards, and we look forward to welcoming you back in the future. Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Customer review rating 3.0/5

Ajay D. Business - Confirmed reviews ALL

Not enough vegetarian option for breakfast , late night sandwich in stock could be good , wifi wasn’t so stable

Dear Mr. D., Thank you for taking the time to rate your stay with us. We are pleased that you enjoyed many things. At the same time, we take your feedback e.g. for more vegetarian options as an incentive to further improve our service. We would be delighted to be able to impress you even more on your next visit. Sincerely, Essendi Germany GmbH Mercure Hotel Severinshof Köln City

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Other web-users rate our hotel

  • 1,361 reviews 9.2/10 Location
  • 1,790 reviews 7.3/10 Room
  • 1,611 reviews 8.6/10 Service
  • 22 reviews 6.6/10 WiFi
  • 1,006 reviews 9/10 Breakfast
  • 766 reviews 6.6/10 Cleanliness
  • 334 reviews 6.4/10 Vibe
  • 209 reviews 6.1/10 Amenities

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