Mercure Hotel Severinshof Koeln City

Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,952 reviews

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Description

Hotel extras

  • "An ALLSAFE certified hotel"

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Central inner-city location

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness room and sauna to relax

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

  • BUS:  132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN:  3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1 miles

  • By train

    HAUPTBAHNHOF KOELN At 1km / 0 miles

  • By train

    SEVERINSTRASSE At 0km / 0 miles

GPS:50.929514, 6.957017

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our accommodation(s)

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the These rooms are located in the hotel's courtyard. Privilege rooms with balconies and superior rooms are also available. Upon request, a child below 12 years can sleep in your room for no charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,952 reviews

TripAdvisor Rating  4.0/5  1,528 reviews

Great place, just some staff attention issues

Customer review rating 3.5/5

Mariar Families - Confirmed reviews ALL

We came to this centrally located hotel around 8PM and had to wait for a long time as there was no one in the reception -- weird for a 4-starred hotel. We went to the bar, and the staff were not so friendly and just told us to wait. Finally, reception came after we loudly called out if "anyone is home". It feels like a small inn and not an Accor/Mercure hotel! Apparently, the poor guy was alone managing many other tasks. Overall, we were satisfied. Breakfast is good and our room is great.

Great hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The location was great hotel was clean and well kept Breakfast was awesome The only fault was the bar was open

Amazing Suite

Customer review rating 5.0/5

Ced Couples - Confirmed reviews ALL

Nice View on the last floor

Spacious Room

Customer review rating 3.5/5

Bibliomaniac Couples - Confirmed reviews ALL

Check in person – Patrick – was helpful and professional. He took the time to show us how to sync the phone to the hotel Wi-Fi. The shower floor was rather slippery, for older people. Handgrips needed.

The best thing about it was the lady that checked us out

Customer review rating 4.0/5

S. Business - Confirmed reviews ALL

We arrived at 10 am The lady that first welcomed us didnt give us an option for an early checkin, then at 12pm a man gave us this option. Asking us to pay 25 euros for it. We asked for a bill they said we can get it the last day or the day before that. So it was a confusing checkin experience. The lady that checked us out was the first person to smile and be friendly and welcoming. The other two persons made me feel like Im asking for money not paying it. Although I paid the full amount while checking in. So over all if i ever return or recommend the hotel Ill do it because of the decent friendly lady at the check. out

Dear Mr. S., Thank you for taking the time to send us feedback after your stay. This is very valuable for us. We are very sorry that you were not satisfied with your check-in. We have passed on your comment to our reception team. Please accept our apologies for the inconvenience - this should not happen! We are pleased that our colleague made such a positive impression during check-out. We would be happy to convince you of our usual standard and hope that we will be able to welcome you again during your next stay in Cologne. Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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