ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.5/5 665 reviews

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Bahnhofsvorplatz, 50667 KOELN, Germany

Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Telephone
Fax +49 221 912858199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ibis Bar

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  665 reviews

TripAdvisor Rating  4.0/5  1,169 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Alles super

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Great location,good breakfast.

Customer review rating 4.5/5

Kevin T. Friends - Confirmed reviews ALL

Helpfull staff printed our match tickets off for us.

Dear Mr. T., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

A HORRIBLE CHECK-IN EXPERIENCE

TripAdvisor rating 1.0/5

Huy T TripAdvisor review

A HORRIBLE CHECK-IN EXPERIENCE - Good points: The room was clean, the hotel's convenient location near the Cologne train station saved time and effort in transportation, and despite being centrally located, it provided a quiet atmosphere - Situation: I had made a reservation and paid in advance for a three-night stay at this hotel. I also completed an online check-in for my expected arrival date. Unfortunately, due to unforeseen circumstances, I couldn't make it on the first night. I arrived at around 8:30 PM on the second day. - Bad check-in experience: When I informed the receptionist, named Wasim, that my booking was supposed to start the previous day, his response was shockingly RUDE. Rather than empathetically resolving the issue, he immediately responded in a high tone and questioned why I hadn't emailed the hotel beforehand, without bothering to check the system. I had experienced a train delay and an exhausting day, and I just wanted a quick check-in. However, Wasim simply focused on my failure to email the hotel and adhere to the hotel's rules. It was completely unacceptable. While I wasn't expecting luxurious service, I surely didn't anticipate being made to feel like I needed to report my absence to the boss. - Poor training and affiliation with a third-party company: When I asked for Wasim's name, he outright refused to give it to me and told me "YOU CAN ASK MY MANAGER TOMORROW". Adding to my frustration, his reason is that he is not directly employed by Accor but was associated with a third-party company. His unwillingness to give his name initially was extremely disappointing. It was only after some requests that he reluctantly disclosed his name. It's truly disheartening to receive such service from a hotel that belongs to an international hospitality company like Accor.

Dear Mr. Ho, Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I must expressly apologise to you for the behaviour of my colleague on night duty. Please be assured that we will not accept such behaviour and will take measures to ensure that it does not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Great Location in the heart of Koeln

Customer review rating 4.0/5

Mark B. Solo - Confirmed reviews ALL

Had need for an overnight stay in Koeln so it made sense to be as close to the Bahnhof as possible - and you can't beat how close the Ibis is. Fantastic sound deadening - the first of the Euro2024 fan zones was on that night and with that and the trains - I didn't hear a thing! Slept like a baby. Rooms are snug but we are talking an Ibis and everything worked as expected.

Dear Mr. B., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Super location!

Customer review rating 3.5/5

Yuyatdi P. Business - Confirmed reviews ALL

the location is superb, right at the central Koln HBF station, which make it super comfy if travel a lot with train. It is also super close to city center shopping area and cafe's. the hotel is clean, room standard IBIS, no surprise. Breakfast was ok, no change of the food on daily bases so if you stay more than 3 days, you get same food everyday. Hotel staff are friendly and helpful!

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

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Other web-users rate our hotel

  • 796 reviews 9.6/10 Location
  • 659 reviews 6.1/10 Room
  • 438 reviews 9/10 Service
  • 14 reviews 9.2/10 WiFi
  • 322 reviews 8.4/10 Breakfast
  • 250 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.