ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.4/5 1,418 reviews

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Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

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Room 1

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LOBBY BAR

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,418 reviews

Customer review rating 4.5/5

Stephen C. Couples - Confirmed reviews ALL

Dear Mr. C., thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that your stay met your expectations and that you appreciated the friendly and helpful welcome from our team. We will be happy to share your compliments with our colleague at reception. Regarding your comment about ice: we understand that having ice available can be convenient, especially on warmer days. However, as a small hotel without a bar or restaurant area, we unfortunately do not have the facilities to provide ice on a regular basis. We also appreciate your feedback regarding the drinks available in the lobby. Our prices are regularly reviewed and are based on local conditions and comparable hotels in the area. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to ibis Köln am Dom in the future. Kind regards, Dominik for the ibis Köln am Dom team

Customer review rating 4.5/5

Matthijs K. Solo - Confirmed reviews ALL

Dear Mr. K., thank you very much for your positive review and for taking the time to share your feedback. We are delighted that you had a great stay with us and appreciated our hotel overall. At the same time, we sincerely apologize for the repeated interruptions by our housekeeping team. This is certainly not the experience we want our guests to have. We will discuss your feedback with the team to ensure better communication in the future and to avoid unnecessary disturbances. We are also sorry to hear about the issue with the ALL member Wi-Fi login. Thank you for bringing this to our attention. We will look into this to make sure our members can enjoy the benefits they are entitled to. We hope to welcome you back to ibis Köln am Dom on your next visit to Cologne. Kind regards, Dominik for the ibis Köln am Dom team

Customer review rating 1.5/5

Arsenio J. C. Solo - Confirmed reviews ALL

Dear Mr. C., thank you for taking the time to share your feedback. We are very sorry to read that your stay did not meet your expectations and that you experienced frustration with the service at reception. Regarding the night shift: our night reception is operated by an external service provider. In recent times, we have also had some temporary staff stepping in due to sickness, who were unfortunately not familiar with our hotel yet. This situation is not part of our normal standard, and we sincerely apologize for any inconvenience this may have caused during your stay. Regarding your comment about the perceived treatment of guests: at our reception there is usually only one staff member on duty, which means guests are always assisted one at a time. This can sometimes create the impression of less attention, especially compared to larger hotels with multiple receptionists. However, this is simply due to operational structure and not how we treat individual guests. Systematically favoring or ignoring guests would not make sense in our setup, and we do not tolerate any form of discrimination within our team. We take such concerns very seriously. If you still feel that you experienced discrimination, we kindly ask you to contact us directly via email so we can review the situation properly. We regret that your experience fell short of expectations and apologize for the inconvenience caused. Kind regards Dominik, for the ibis Köln am Dom team

Customer review rating 5.0/5

Christopher C. Families - Confirmed reviews ALL

Dear Christopher, Thank you so much for your wonderful review. Reading that we were able to "save your holiday" truly means a lot to us. We're sorry to hear about the cancellation of your overnight train, but we're delighted that we could provide you and your family with a comfortable place to rest before continuing your journey. Knowing that you were able to get some much-needed sleep instead of spending the night at the station is exactly the kind of difference we hope to make. A very special thank you for your kind words about Louis. We will be sure to pass on your compliments to him – he will be delighted to know that his warm welcome and willingness to help made such a positive impact on your stay. We hope the rest of your holiday went smoothly and that, should your travels bring you back to Cologne under happier circumstances, we will have the pleasure of welcoming you again. Kind regards, Dominik, for the team at ibis Köln am Dom

Customer review rating 4.5/5

Susan M. Couples - Confirmed reviews ALL

Dear Susan, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location next to Cologne Central Station, found your room comfortable, and appreciated the friendliness of our team. It is also wonderful to know that you found everything very clean and felt that we offered good value for money. Thank you as well for your suggestion regarding a fridge in the room. As an ibis hotel, our rooms are designed with a focus on the essentials, which is why they are not equipped with refrigerators. We appreciate your feedback and understand that this feature would have made your stay even more comfortable. We hope to welcome you back to ibis Köln am Dom on your next visit to Cologne. Kind regards, Dominik, for the team at ibis Köln am Dom

Other web-users rate our hotel

  • 1,101 reviews 9.6/10 Location
  • 947 reviews 6.4/10 Room
  • 650 reviews 8.8/10 Service
  • 16 reviews 6.9/10 WiFi
  • 395 reviews 8.6/10 Breakfast
  • 369 reviews 7.4/10 Cleanliness

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