ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.4/5 1,184 reviews

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Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LOBBY BAR

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,184 reviews

Customer review rating 4.5/5

Janet C. Couples - Confirmed reviews ALL

Great location, comfortable room. We faced the station but no noise. Breakfast was very good and staff helpful and efficient.

Dear Mrs. C., thank you very much for taking the time to share your impressions with us. I am delighted to hear that you were pleased with the location of our hotel and your comfortable room, and that you were able to enjoy a peaceful and pleasant night’s sleep despite the proximity to the station. I would particularly like to thank you for your praise of our breakfast and our team. Friendliness and attentiveness are very important to us – so it is all the more wonderful to know that you felt well looked after. We look forward to welcoming you back soon.

Customer review rating 5.0/5

Sanna R. Solo - Confirmed reviews ALL

Great location, great staff, smooth experience. Well thought-out service from check-in to check-out.

Dear Mrs. R., Thank you very much for taking the time to review your stay in such detail. We are delighted to see that you were completely satisfied in so many areas – particularly with check-in, our team, check-out and value for money. This wonderful feedback is a great source of motivation for our entire team. We would also like to thank you for the high ratings you gave for the accommodation, the breakfast and our sustainability efforts. We take your comments regarding cleanliness very seriously and will discuss these points internally to ensure that your next stay is perfect in every respect. We are, of course, particularly delighted that you would so enthusiastically recommend us and the ALL Bonus programme to others. Warm regards

Customer review rating 5.0/5

Riccardo G. Business - Confirmed reviews ALL

Check-in took seconds. Welcome drink was extended to second guest. Even if it’s inside the station, the rooms are quiet. I will definitely use it again.

Dear Mr. G., thank you very much for your excellent review and for awarding us 100 out of 100 points – we truly appreciate your feedback. We are delighted to hear that you enjoyed our central location, the quietness of the rooms despite being at the station, and the efficiency of your check-in experience. It is also wonderful to know that our team made a positive impression and that you appreciated the gesture of extending the welcome drink to your second guest. At the same time, thank you for your note regarding the smell in the room. While we are pleased that you found the room clean, we apologize for the inconvenience caused by the strong scent of cleaning products. Your feedback is very valuable, and we will review this with our housekeeping team to ensure a more comfortable room atmosphere for our guests. We are especially happy that you would choose to stay with us again, and we look forward to welcoming you back in the future. Kind regards, ibis Köln Am Dom

Customer review rating 4.5/5

Nicole J. Families - Confirmed reviews ALL

Lovely staff, very good location, quiet for the location, all the basic stuff I needed. Staff in the evening and the morning were friendly, cheerful, helpful and had exactly the right level of being friendly while also professional. I wanted something near the station and I was really impressed that it was so quite considering it is really by the station.

Dear Ms. J., thank you very much for taking the time to share such a detailed and kind review of your stay with us. We are truly delighted to read your wonderful comments about our team. It means a lot to us that you experienced our staff as friendly, cheerful, helpful, and professional – exactly the balance we strive for. Your kind words will be gladly shared with the colleagues mentioned, as recognition like this is a great motivation for all of us. We are also very pleased that you appreciated our central location and at the same time enjoyed a quiet and comfortable stay. It is great to hear that we could meet your expectations and provide everything you needed. Thank you as well for your note regarding the booking process. We understand your surprise and appreciate your feedback, as booking and payment processes can differ internationally. Your comment helps us to better understand our guests’ expectations. We are delighted that you were satisfied with the cleanliness, your room, and your overall experience. It is also nice to hear that our sustainability efforts were noticeable to you in a positive and unobtrusive way. We truly appreciate your recommendation and hope to welcome you back again on your next visit. Kind regards, ibis Köln Am Dom

Customer review rating 4.5/5

Jonathan B. Friends - Confirmed reviews ALL

There’s no better place to explore Köln from

Dear Mr. B., thank you very much for taking the time to share your feedback and for your kind words about your stay with us. We are delighted to hear that you especially appreciated our central location and found it to be the perfect base for exploring Cologne. It is also wonderful to know that our team was helpful and contributed positively to your stay. At the same time, we truly appreciate your constructive feedback regarding your arrival experience, accommodation, cleanliness, breakfast, and Wi-Fi. We are sorry that these aspects did not fully meet your expectations. Your comments regarding easier access and internet speed are particularly valuable, and we will review these points internally to further improve our services. We are pleased that you rated your overall stay positively and that you would recommend us. Your feedback as an ALL Accor member is especially important to us, and we will continue working on providing a more consistent and enhanced experience. We hope to welcome you back again in the future and provide you with an even better stay. Kind regards, ibis Köln Am Dom

Other web-users rate our hotel

  • 1,043 reviews 9.6/10 Location
  • 883 reviews 6.3/10 Room
  • 611 reviews 8.8/10 Service
  • 17 reviews 6.6/10 WiFi
  • 361 reviews 8.2/10 Breakfast
  • 343 reviews 7/10 Cleanliness

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