Dear Ian, thank you for your kind feedback! We're delighted that you enjoyed your stay and especially appreciated the warm and helpful service from our team. It's lovely to know that you were able to relax in a peaceful room despite our location right at Cologne's main station. Having such convenient transport connections while still enjoying a good night's rest is certainly a great combination. We hope you had a wonderful time in Cologne and would be happy to welcome you back whenever your travels bring you to our city again! Warm regards, Your team at ibis Köln am Dom

Dear Chinthika, thank you for taking the time to share your experience with us. We're pleased that you appreciated our quiet atmosphere and received such a warm welcome upon arrival. However, we're very sorry that your experience at check-out was so different. Especially when travelling alone with a bicycle, a friendly and supportive attitude can make all the difference. Every guest deserves to be treated with kindness and respect, and we regret that you were left with a different impression. We take your comments seriously and will address the situation with our reception team. Consistently attentive and courteous service is something we place great importance on, from the moment our guests arrive until they leave. Thank you for your continued trust in ibis hotels. We hope to have another opportunity to provide you with a more positive experience throughout your entire stay. Kind regards, Your team at ibis Köln am Dom

Dear Luke, thank you for your lovely feedback! We're delighted that you had such an enjoyable stay with us. It's especially nice to hear that you felt comfortable in your room and that our team made you feel welcome with their friendly and helpful service. Your kind words are a wonderful compliment to everyone working to make our guests' visits as pleasant as possible. We hope you enjoyed exploring Cologne and made the most of having the Cathedral and main station right on your doorstep. We'd be very happy to welcome you back whenever your travels bring you to our beautiful city again! Best wishes, Your team at ibis Köln am Dom

Dear Hazel, what a pleasure to read your wonderful feedback! Thank you for your kind words and for taking the time to share your experience with us. We're especially delighted that you felt so comfortable throughout your stay and that our team helped make your visit such an enjoyable one. Knowing that you appreciated the cleanliness, breakfast and overall comfort means a great deal to us. And what could be better than waking up to a view of Cologne Cathedral while still enjoying a peaceful night's sleep? We're glad our soundproof windows exceeded your expectations! Most of all, hearing that you've already decided to stay with us again is a truly lovely compliment. We look forward to welcoming you back on your next trip to Cologne! Warm regards, Your team at ibis Köln am Dom

Dear Mark, thank you for sharing your impressions of your stay with us! We're pleased that you enjoyed our central location and especially that our team made you feel welcome. It's also lovely to hear that our breakfast was a highlight of your visit. Our rooms follow the ibis concept, focusing on compact, functional accommodation with the essentials for a comfortable stay. We appreciate that the space and simplicity may not suit everyone's preferences, and we're grateful for your feedback. We hope you had a wonderful time in Cologne and would be happy to welcome you back whenever your travels bring you to our city again. Best wishes, Your team at ibis Köln am Dom

Dear Carl, thank you for your lovely feedback! We're glad that our hotel was such a convenient choice for your visit to Cologne. Our compact rooms are designed to offer everything needed for a comfortable and uncomplicated stay, so it's great to hear that the concept worked well for your trip. And with the Cathedral just across the way, even a short visit offers the chance to experience one of Cologne's most beautiful landmarks. We hope you enjoyed your time in the city and would be delighted to welcome you back, perhaps for a slightly longer stay next time! Best regards, Your team at ibis Köln am Dom

Dear Karen, thank you for taking the time to share your experience with us. While we're pleased that you enjoyed our central location and were able to get a peaceful night's sleep, we're truly sorry that the service you received left such a disappointing impression. Being given the wrong room key is certainly not the welcome we want our guests to experience, and we sincerely apologize for this mistake. Regarding your departure, our regular check-out time is 12 noon, and extensions depend on availability that day. Unfortunately, our luggage storage space is limited and can sometimes reach full capacity. However, even when we cannot accommodate a request, we should always communicate this with kindness, patience and understanding. What concerns us most is that you felt your requests were dismissed rather than handled with care. A warm and respectful attitude should be a natural part of every interaction with our team. We will address your feedback internally, as this is not the standard of hospitality we aim to provide. We appreciate your honest comments and hope we may have another opportunity to show you the friendly and attentive service you should expect from us. Kind regards, Your team at ibis Köln am Dom

Dear Richard, thank you for your kind words! Even though your visit was only a short one, we're happy to hear that you had such a pleasant experience with us. Sometimes one night is all it takes to enjoy a little taste of Cologne, and we're glad our central location made your stay convenient and uncomplicated. Perhaps your next visit will allow you a little more time in our beautiful city. We'd be delighted to welcome you back! Best wishes, Your team at ibis Köln am Dom

Dear Charlene, what a pleasure to read your lovely review! Thank you for sharing such wonderful feedback about your stay with us. We’re especially happy that you were able to enjoy a peaceful night's sleep despite being right in the heart of Cologne. Our soundproof windows really do make a difference, allowing our guests to enjoy the convenience of the location without missing out on a good night's rest. It's also wonderful to know that you felt comfortable and well looked after by our team. Creating a welcoming atmosphere is very important to us, so your kind words mean a lot. We hope you took home some lovely memories of Cologne and would be delighted to welcome you back whenever your travels bring you to our beautiful city again! Warm regards, Your team at ibis Köln am Dom

Dear Gary, thank you for taking the time to share such a detailed review of your four-night stay with us. It’s wonderful to know that you felt comfortable throughout your visit and, above all, that our team made such a friendly and helpful impression. We also appreciate the way you described the ibis concept so accurately. Our rooms are designed to be compact and functional, and tea and coffee-making facilities are indeed not part of the standard room equipment. Being located directly within the main station while still offering a quiet place to rest thanks to our soundproof windows is something quite unique, and we’re delighted that this worked so well for you. A glimpse of the Cathedral from the room is always a lovely Cologne bonus too. Thank you again for your kind words about the cleanliness, comfort and our team. We’d be delighted to have you stay with us again on your next trip to Cologne. Warm regards, Your team at ibis Köln am Dom

Hello & thank you for sharing your experience with us. We’re pleased that your arrival was smooth and that our team was helpful and easy to deal with, especially during a business trip when an uncomplicated check-in is always appreciated. At the same time, we’re sorry that the bathroom significantly affected your overall impression. Our rooms and bathrooms follow the compact and functional ibis concept, but the difficulties you experienced with the shower go beyond a matter of size. In particular, weak water pressure and fluctuating water temperature are not how things should be, and we will pass this on to our technical team for review. Thank you for bringing these points to our attention. We hope we’ll have the opportunity to leave you with a much more positive impression on a future stay. Best regards, Your team at ibis Köln am Dom

Dear Alison, thank you for your lovely and detailed feedback! Even though Cologne was only a short stop on your journey this time, we’re glad that our location made the late arrival and early departure as easy as possible. And having a glimpse of the Cathedral from your room is certainly a nice bonus, even on a brief visit. Thank you also for your suggestion regarding a handrail in the shower. We appreciate you pointing this out, as comfort and safety in the bathroom are important considerations for our guests. Perhaps next time your travels will allow a little more time to discover Cologne – we’d be delighted to welcome you back. Warm regards, Your team at ibis Köln am Dom

Dear Ajay, thank you for your kind feedback! We’re especially pleased that our team gave you such a warm welcome at check-in. A friendly start can set the tone for the whole stay, so it’s lovely to know that you had such a positive first impression. We hope you enjoyed the rest of your time with us just as much and had a pleasant visit to Cologne. We’d be happy to welcome you back in the future. Warm regards, Your team at ibis Köln am Dom

Dear Richard, thank you for your feedback! We’re glad that our location made your stay convenient, especially when arriving or continuing your journey by train. We hope you had a pleasant time in Cologne overall. Perhaps on another visit, we’ll have the opportunity to make your stay with us even more enjoyable. Best wishes, Your team at ibis Köln am Dom

Dear Carol, thank you for your lovely feedback! We’re happy that you felt comfortable during your stay and that our location worked so well for your time in Cologne. We hope you enjoyed having the city’s highlights within easy reach and had a pleasant time exploring Cologne. It would be lovely to welcome you back to ibis Köln am Dom on another visit. Best wishes, Your team at ibis Köln am Dom

Dear Louise, thank you for your wonderful and detailed feedback! We’re especially pleased that you felt so well looked after by our team. Being able to help with gluten-free bread at breakfast and look after your luggage after check-out are small things that can make travelling a little easier, so it’s lovely to know they made a difference to your stay. And having a Cathedral view from a comfortable room certainly adds something special to an overnight visit to Cologne. We’re delighted that everything came together so well for you. We hope to have the pleasure of welcoming you back to ibis Köln am Dom on another trip to the city. Warm regards, Your team at ibis Köln am Dom

Dear Sarah, thank you very much for your kind feedback! We’re especially pleased that our team contributed to such a positive experience and was always there to assist when needed. Being able to arrive directly from the station and then enjoy a view of Cologne Cathedral from your room is certainly a special combination. We’re delighted that you enjoyed your time with us and hope your stay left you with many lovely memories of Cologne. We’d be very happy to welcome you back in the future. Warm regards, Your team at ibis Köln am Dom

Dear Robin, thank you for sharing your experience with us! For an Interrail stopover, having the hotel directly at the station certainly makes arriving and continuing the journey much easier, so we’re glad our location worked well for you. We’re sorry, however, that the pillows didn’t provide the comfort you needed for a restful night. We completely understand your point – regardless of the room rate, a good night’s sleep is an essential part of a hotel stay. Additional pillows are available from our reception team upon request, although we appreciate that this may not have been clear during your stay. We hope you enjoyed the rest of your Interrail journey and perhaps we’ll see you again on another stop in Cologne. Best wishes, Your team at ibis Köln am Dom

Dear Kathryn, thank you for sharing your impressions with us. We’re glad that you appreciated our central location and found your room clean, but we’re sorry that the overall experience felt too basic for your expectations. Our ibis concept focuses on compact, functional accommodation with the essentials for a comfortable stay, and we understand that guests looking for more space or additional in-room amenities may prefer a different concept, particularly for a longer visit. Regarding the price, our rates vary depending on demand, season and major events taking place in Cologne, but we understand that the value did not feel right for you on this occasion. Thank you for your honest feedback. We hope you still enjoyed your time in Cologne and appreciate you choosing to stay with us. Best regards, Your team at ibis Köln am Dom