ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.4/5 1,275 reviews

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Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LOBBY BAR

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,275 reviews

Customer review rating 4.5/5

Pawel K. Business - Confirmed reviews ALL

The hotel is practically within the main transportation hub of the city and a stone's throw away from its famous medieval cathedral as well the rest of the historic centre

DearMr. K., We very much appreciate your comments regarding your stay at the ibis Koeln Am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Customer review rating 5.0/5

Joanne H. Families - Confirmed reviews ALL

Friendly staff, easy, quick check in, comfy beds and pillows.

Dear Mrs. H., thank you very much for your positive feedback. We are delighted that you particularly appreciated the friendliness of our team and the quick and hassle-free check-in. It is also lovely to hear that you felt comfortable in our beds and with our pillows. We hope to welcome you back soon so that we can ensure you have another pleasant stay.

Customer review rating 4.5/5

Steven J. Friends - Confirmed reviews ALL

Friendly reception

Dear Mr. J., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.5/5

Grant A. Couples - Confirmed reviews ALL

We arrived by train and tried to use the entrance directly from the station but it was locked and the receptionist did not respond. Some other guests who were in the lobby let us in. The receptionist then ignored us while he looked at the computer monitor. When he eventually spoke to us it was one word, “Name?”, not “Hello” or “Welcome.” He gave us a room on the fourth floor and told us that the lift only went up to the third floor and that we would have to take the stairs after that. We are elderly and had large heavy suitcases so I asked if there was a room on a lower floor. His response was an abrupt “No” rather than something like “I’m sorry, I’m afraid not.” His manners and his attitude were poor and I would suggest that he needs training in how to welcome guests. By contrast, the man who was on reception the following morning was friendly and polite.

Dear Mr. a., thank you very much for taking the time to describe your experience to us in such detail. I am very sorry to read that your stay with us began on such a negative note. I would like to offer my sincere apologies for the inconveniences you described – in particular the difficulty in accessing the hotel and the rude and unprofessional behaviour at reception. Respectful, friendly and helpful service is of the utmost importance to us, and it is in no way in keeping with our standards for guests to be ignored or addressed inappropriately. I take your feedback very seriously and have already passed it on internally. The room allocation and the lack of consideration for your situation with heavy luggage also fall short of our standards. I am therefore all the more pleased that you had a positive experience with our other member of staff the following morning. I very much hope that we will have the opportunity to demonstrate our true standards of quality to you during a future stay.

Customer review rating 3.0/5

Nigel S. Friends - Confirmed reviews ALL

Not good. Ibis should ensure rooms are at an appropriate temperature and that air conditioning is working to maintain a reasonable ambient temperature. Reception passed the buck - not my problem you should talk to somebody else.

Dear Mr S., thank you very much for taking the time to share your feedback on your stay with us. I am truly sorry to hear that you were dissatisfied with both the temperature in your room and the performance of the air conditioning. A comfortable room temperature is, of course, one of our fundamental standards, and I deeply regret that we were unable to ensure this in your case. I would also like to apologise wholeheartedly for the impression you described regarding our reception. The statement you quoted in no way reflects our standards of service. It is our responsibility to address our guests’ concerns and find solutions together – regardless of which team is ultimately responsible. I have immediately passed on your feedback internally so that we can review both our technical processes and the conduct of our team to ensure that such an incident does not happen again.

Other web-users rate our hotel

  • 1,083 reviews 9.6/10 Location
  • 914 reviews 6.4/10 Room
  • 634 reviews 8.8/10 Service
  • 16 reviews 5.7/10 WiFi
  • 383 reviews 8.3/10 Breakfast
  • 355 reviews 7.1/10 Cleanliness

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