ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.5/5 1,016 reviews

Best price
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Bahnhofsvorplatz, 50667 KOELN, Germany

Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Telephone
Fax +49 221 912858199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Lobby Bar

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,016 reviews

TripAdvisor Rating  3.9/5  1,190 reviews

Customer review rating 3.5/5

Mary S. Solo - Confirmed reviews ALL

Excellent location. Extremely accessible. However, room was mediocre but fits within the budget hotel persona.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.0/5

Reingard N. Solo - Confirmed reviews ALL

unsatisfactory reception and check-in locally, otherwise comfortable basic accommodation

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Ava B. C. Friends - Confirmed reviews ALL

Accessible to all transportations and restaurants/stores. It was just outside the railway stations. Very close to City attractions/landmarks. The room was clean, comfortable and quiet. Our room was near the city view. We can see outside the Cologne Cathedral. Staff was friendly.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 1.5/5

Jennifer M. Families - Confirmed reviews ALL

We had two rooms: a double bed for my husband and I, and two single beds for our kids. I requested a quiet room location. The wall of our room (300) was shared with the train station, and beginning at 6:00 a.m., we heard every announcement in the train station clearly and loudly. We could not sleep past 6:00. Awful. Everything else about the hotel was great, but quality sleep is the most important thing to me, and they did NOT provide quality sleep. Our kids (in room 301) were not able to hear the announcements. I believe this is unique to room 300 (and likely 200 and 100 also). People who request a quiet room should NOT be placed in these rooms.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 0.5/5

Guray D. Couples - Confirmed reviews ALL

We arrived at the hotel late at night. We hadn't received any prior notification about check-in procedures. Apparently, only hotel guests could check in using their room cards. They had installed a doorbell, but we waited at the door for over 20 minutes, and it was incredibly cold. The air conditioning was inadequate. The room was freezing. In fact, on the first day, the air conditioner in our room was blowing cold air, and the outside temperature was 0 degrees Celsius. When I called reception from my room, no one answered. I went downstairs and explained the situation. They told us they couldn't move us to another room because we will check out the next morning, and instead gave us a heater, which I was told to return in an hour.

Dear Guray D., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our prime location. However, I regret to learn that your experience did not meet your expectations due to the issues encountered with check-in and room comfort. I apologize for the inconvenience you faced upon arrival. We strive to ensure that all guests are informed about our check-in procedures and I regret that this was not communicated effectively in your case. Additionally, I understand that the heating situation in your room was uncomfortable during your stay. While our team attempted to assist by providing a heater, I acknowledge that this may not have been an adequate solution for your needs. We value your feedback and will take it into consideration as we continually work to improve our guest experience. Thank you again for your comments. Best regards, ibis Koeln Am Dom

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Other web-users rate our hotel

  • 972 reviews 9.6/10 Location
  • 818 reviews 6.2/10 Room
  • 555 reviews 8.9/10 Service
  • 15 reviews 8.8/10 WiFi
  • 349 reviews 8.4/10 Breakfast
  • 326 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.