ibis Koeln Am Dom 2 stars

Customer review rating (ALL Rating) 4.4/5 1,227 reviews

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Description

Hotel extras

  • Central location near Cologne Cathedral

  • Cologne's main train station can be reached on foot in just a few minutes

  • Rhine and historic old town in the immediate vicinity

  • Direct connection to Cologne/Bonn International Airport

  • ALL-SAFE certified hotel

Our accommodation(s)

Hotel location

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOELN
Germany

GPS:50.942563, 6.957725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LOBBY BAR

24h drinks at the hotel bar. Enjoy our selection of a variety of drinks. You can find out more and more at the lobby bar of our ibis Köln am Dom

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,227 reviews

Customer review rating 1.5/5

Brona L. Solo - Confirmed reviews ALL

Positives are convenient location and good soundproofed windows. Negatives are dark dingy room with the bare minimum and lowest quality. Piĺlows like lumpy bean bags, stains on sheets, cheap body wash, dirty grouting in bathroom, no drinking water, no bin in the room. Breakfast is low quality with poor choice and poor value. I recommend having a decent coffee and breakfast at one of the many cafes near by instead. I was also disturbed twice in the morning by housekeeping knocking on the door.

Dear Ms l., thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location and the soundproofing of our windows. However, we are truly sorry to read about the many aspects of your stay that did not meet your expectations. Please accept our sincere apologies for the condition of your room, particularly regarding cleanliness and the bedding. This does not reflect our usual standards, and we will address your comments immediately with our housekeeping team. We also regret your dissatisfaction with the breakfast offering, the in-room amenities, and the overall value for money. Your feedback is noted and will be reviewed carefully as we continuously work to improve our services. Furthermore, we apologize for the disturbance caused by housekeeping. Respecting our guests’ privacy is essential, and your comments will be shared with the team to prevent this from happening again. Thank you again for your honest feedback. We are very sorry that we did not provide you with the experience you expected and hope we may have the opportunity to regain your trust in the future. Kind regards, ibis Köln Am Dom

Customer review rating 4.5/5

Gary G. Friends - Confirmed reviews ALL

Good breakfast,great location for all amenities

Dear Mr G., thank you very much for your positive review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially our convenient location and the quality of our breakfast. It is also wonderful to see that you were satisfied with many aspects of your visit, including our team, cleanliness, and overall value for money. Your kind feedback is a great motivation for all of us. We truly appreciate your trust and would be very happy to welcome you back again on your next visit. Kind regards, ibis Köln Am Dom

Customer review rating 4.5/5

David H. Couples - Confirmed reviews ALL

We’ve stayed at the hotel a couple of times now. Warm and friendly welcome, handy for our arrivals by train and nicely located in a lovely city.

Dear Mr. H., thank you very much for your kind review and for your continued trust in choosing our hotel for your stays. We are delighted to hear that you have stayed with us several times and that you always receive a warm and friendly welcome. It is wonderful to know that you appreciate our convenient location, especially for arrivals by train, and that you enjoy your time in Cologne. We also greatly appreciate your positive ratings across many aspects of your stay, including cleanliness, breakfast, and our team. Thank you as well for your feedback regarding the booking experience, Wi-Fi, and the ALL Accor program. Your comments are valuable to us and help us to continuously improve our services. We look forward to welcoming you back again on your next visit. Kind regards, ibis Köln Am Dom

Customer review rating 4.0/5

Wilson G. G. Solo - Confirmed reviews ALL

Was good

Dear Mr. g., thank you very much for taking the time to share your feedback following your stay with us. We are pleased to see that you had a generally good stay and appreciated several aspects of your visit, including your booking experience, accommodation, and our team. At the same time, we thank you for your suggestion regarding easier access. Your feedback is very valuable to us, and we will review this point internally to see how we can further improve the comfort for our guests. We also appreciate your loyalty as an ALL Accor member and your recommendation. We hope to welcome you back again in the future. Kind regards, ibis Köln Am Dom

Customer review rating 4.5/5

Janet C. Couples - Confirmed reviews ALL

Great location, comfortable room. We faced the station but no noise. Breakfast was very good and staff helpful and efficient.

Dear Mrs. C., thank you very much for taking the time to share your impressions with us. I am delighted to hear that you were pleased with the location of our hotel and your comfortable room, and that you were able to enjoy a peaceful and pleasant night’s sleep despite the proximity to the station. I would particularly like to thank you for your praise of our breakfast and our team. Friendliness and attentiveness are very important to us – so it is all the more wonderful to know that you felt well looked after. We look forward to welcoming you back soon.

Other web-users rate our hotel

  • 1,068 reviews 9.6/10 Location
  • 895 reviews 6.4/10 Room
  • 620 reviews 8.9/10 Service
  • 17 reviews 5.7/10 WiFi
  • 373 reviews 8.3/10 Breakfast
  • 347 reviews 7.1/10 Cleanliness

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